BlackBerry Enterprise Server for Microsoft Exchange Installation Guide

BlackBerry Enterprise Server for Microsoft Exchange Installation Guide
BlackBerry Enterprise Server for Microsoft Exchange
Version: 4.1 | Service Pack: 7
Installation Guide
Published: 2009-10-18
SWD-906136-1018091037-001
Contents
1
Planning a BlackBerry Enterprise Server installation............................................................................................................
Installing all BlackBerry Enterprise Server components on one computer..............................................................................
Installing the BlackBerry Attachment Service.............................................................................................................................
Installing the BlackBerry Collaboration Service..........................................................................................................................
Installing the BlackBerry Manager...............................................................................................................................................
Installing the BlackBerry MDS Connection Service....................................................................................................................
Installing the BlackBerry MDS Integration Service....................................................................................................................
Installing the BlackBerry Router...................................................................................................................................................
Configuring the Hosted BlackBerry services...............................................................................................................................
4
4
4
4
5
5
5
6
6
2 System requirements..................................................................................................................................................................
System requirements: BlackBerry Enterprise Server..................................................................................................................
System requirements: BlackBerry Attachment Service..............................................................................................................
System requirements: BlackBerry Manager................................................................................................................................
System requirements: BlackBerry MDS Connection Service.....................................................................................................
System requirements: BlackBerry MDS Integration Service......................................................................................................
System requirements: BlackBerry Router.....................................................................................................................................
System requirements for optional environments and features.................................................................................................
Unsupported environments...........................................................................................................................................................
7
7
9
10
11
12
12
13
15
3 Configuring a Microsoft Exchange 5.5, Microsoft Exchange 2000, or Microsoft Exchange 2003 messaging
environment.................................................................................................................................................................................
Create a Microsoft Windows account and mailbox.....................................................................................................................
Configure permissions for the Windows account........................................................................................................................
Configuring Microsoft Exchange permissions for the Microsoft Windows account...............................................................
Configure Microsoft Exchange Version 5.5 permissions for the Microsoft Windows account......................................
Configure Microsoft Exchange 2000 or 2003 permissions for the Microsoft Windows account.................................
Identify and resolve any Microsoft Exchange known issues for wireless calendar synchronization....................................
17
17
17
18
18
18
18
4 Configuring a Microsoft Exchange 2007 messaging environment.....................................................................................
Create a Microsoft Exchange 2007 account and mailbox.........................................................................................................
Configure Microsoft Windows permissions for the Microsoft Exchange 2007 account.........................................................
Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account.......................................................
Enable BlackBerry device users to send email messages in a Microsoft Exchange 2007 environment..............................
20
20
20
21
21
5 Setting up the database connection........................................................................................................................................
Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows
authentication.................................................................................................................................................................................
Specifying MSDE 2000 permissions for the Microsoft Windows account......................................................................
Assign Microsoft SQL Server permissions to the Windows account................................................................................
Configuring authentication to the BlackBerry MDS Integration Service database................................................................
22
6 Persistent socket connections for the BlackBerry Collaboration Service...........................................................................
24
7 Installing the BlackBerry Enterprise Server software............................................................................................................
Applications installed with the BlackBerry Enterprise Server components.............................................................................
Prerequisites: Installing the BlackBerry Enterprise Server........................................................................................................
Install the BlackBerry Enterprise Server software.......................................................................................................................
Test the BlackBerry Enterprise Server installation......................................................................................................................
Install the BlackBerry database notification system...................................................................................................................
25
25
25
26
26
27
8 Postinstallation tasks..................................................................................................................................................................
Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange 2003 environment
...........................................................................................................................................................................................................
Connecting to a BlackBerry Attachment Service........................................................................................................................
Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service..............................................
Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service.......................................
Connect the BlackBerry Messaging Agent to a BlackBerry Attachment Service...........................................................
Connect a remote BlackBerry Attachment Service to the BlackBerry Messaging Agent..............................................
Verify that the BlackBerry Collaboration Service can connect to Microsoft Office Communications Server 2007 or
Microsoft Office Live Communications Server 2005..................................................................................................................
Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services............................
Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager..................................
Allow client authentication between the BlackBerry MDS Integration Service and web services...............................
Configuring a Hosted BlackBerry services environment............................................................................................................
Configure how users search for email addresses in a Hosted BlackBerry services environment.................................
Configure the BlackBerry Enterprise Server to search for email addresses using LDAP...............................................
Configure the BlackBerry Enterprise Server to search for email addresses using a custom LDAP field.....................
Add or remove a BlackBerry Enterprise Server component.......................................................................................................
28
9 Creating and managing administrators...................................................................................................................................
22
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23
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28
28
29
30
30
31
31
32
32
33
33
34
34
34
36
Administrative roles........................................................................................................................................................................
Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment.........................................
Assign an administrative role to a new or existing Microsoft SQL Server database account.......................................
Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment...................
Assign a BlackBerry Enterprise Server administrator to a different administrative role........................................................
Delete an administrator account from a BlackBerry Enterprise Server....................................................................................
36
37
37
38
38
38
10 Removing the BlackBerry Enterprise Server software...........................................................................................................
Remove the BlackBerry Enterprise Server software....................................................................................................................
Delete registry entries from your computer.................................................................................................................................
Removing the BlackBerry database notification system............................................................................................................
Remove the BlackBerry database notification system from a BlackBerry Configuration Database............................
Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances.........
40
40
40
41
41
41
11 Troubleshooting the BlackBerry Enterprise Server installation process.............................................................................
A third-party tool did not install and the BlackBerry Enterprise Server setup application closed........................................
Failed to write License Key to the Database................................................................................................................................
Previous version detected but no database available................................................................................................................
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005.............
The setup application did not prompt you to change or confirm the MAPI profile................................................................
The setup application prompts you for access to the installation media for Microsoft .NET Framework version 1.1..........
43
43
43
43
44
44
45
12 Glossary.........................................................................................................................................................................................
46
13 Legal notice..................................................................................................................................................................................
49
Installation Guide
Planning a BlackBerry Enterprise Server installation
Planning a BlackBerry Enterprise Server installation
1
You can install all BlackBerry® Enterprise Server components on one computer, or you can install specific components on separate
computers. Consider any impacts on system resources before you decide where to install a component.
Consider installing all components on one computer if you do not plan to activate many BlackBerry devices, if you have determined
that the computer can handle the traffic volume for the BlackBerry Enterprise Server components, or if you do not mind that the
computer has direct access to the wireless network. For performance information, see BlackBerry Enterprise Server Performance
Benchmarking.
Installing all BlackBerry Enterprise Server components on one computer
If you want to set up an evaluation or complete a simple installation of the BlackBerry® Enterprise Server for a small number of
users, you can install all the BlackBerry Enterprise Server components on the same computer.
During the installation process, you can choose to install all BlackBerry Enterprise Server components, including the BlackBerry
MDS Integration Service, on the same computer. The BlackBerry MDS Integration Service is only required if you want to use
enterprise applications on BlackBerry devices.
Installing the BlackBerry Attachment Service
The BlackBerry® Attachment Service converts supported attachments into a format that users can view on their BlackBerry
devices.
The BlackBerry Attachment Service might use increased system resources when it processes numerous conversion requests at
the same time. If you want to increase the number of conversion requests that can occur concurrently without impacting message
delivery, you can install the BlackBerry Attachment Service on a separate computer.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Attachment Service.
If you install the BlackBerry Attachment Service on a separate computer, you install the BlackBerry Attachment Service and the
BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Attachment Service and restarts it if it stops responding.
Installing the BlackBerry Collaboration Service
The BlackBerry® Collaboration Service provides an encrypted connection between your organization's instant messaging server
and the collaboration client on the BlackBerry device.
If you want to help maximize the number of available sockets so that the BlackBerry Collaboration Service can respond to more
requests, you can install the BlackBerry Collaboration Service by itself on a separate computer.
4
Installation Guide
Installing the BlackBerry Manager
If you install the BlackBerry Collaboration Service on a separate computer, you install the BlackBerry Collaboration Service and
the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Collaboration Service and restarts it if it stops
responding.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Collaboration Service.
A different BlackBerry Collaboration Service exists for each instant messaging environment. For example, a BlackBerry
Collaboration Service exists for Windows® Messenger, and a different BlackBerry Collaboration Service exists for IBM® Lotus®
Sametime®. You can install only one BlackBerry Collaboration Service in your environment. Users can use only one type of
collaboration client on their BlackBerry devices.
Installing the BlackBerry Manager
The BlackBerry® Manager allows administrators to manage a BlackBerry® Domain. A BlackBerry Domain consists of single
BlackBerry Configuration Database and all BlackBerry® Enterprise Server instances that use it.
You can install the BlackBerry Manager with other BlackBerry Enterprise Server components or by itself on administrator
computers. Install the BlackBerry Manager on administrator computers if you have many administrators or if administrators
cannot access the BlackBerry Enterprise Server computers.
Installing the BlackBerry MDS Connection Service
The BlackBerry® MDS Connection Service provides users with access to online content and applications on the corporate intranet
or the Internet.
The BlackBerry MDS Connection Service might use increased system resources when it processes content requests. If you want
to minimize the impact on message delivery, you can install the BlackBerry MDS Connection Service by itself on a separate
computer.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry MDS Connection Service.
If you install the BlackBerry MDS Connection Service on a separate computer, you install the BlackBerry MDS Connection Service
and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS Connection Service and restarts it if it
stops responding.
Installing the BlackBerry MDS Integration Service
The BlackBerry® MDS Integration Service provides connectivity between the BlackBerry MDS Runtime Application on BlackBerry
devices and enterprise applications.
5
Installation Guide
Installing the BlackBerry Router
The BlackBerry MDS Integration Service might use increased system resources when it processes content requests. If you want
to minimize the impact on message delivery, you can install the BlackBerry MDS Integration Service by itself on a separate
computer.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry MDS Integration Service.
If you install the BlackBerry MDS Integration Service on a separate computer, you install the BlackBerry MDS Integration Service
and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS Integration Service and restarts it if it
stops responding.
The BlackBerry MDS Integration Service requires the BlackBerry MDS Application Repository, which the setup application installs
on your database server during the installation process. Each BlackBerry MDS Integration Service instance supports one
BlackBerry MDS Application Repository.
Installing the BlackBerry Router
The BlackBerry® Router connects to the wireless network and routes data to and from BlackBerry devices.
You can install the BlackBerry Router with other BlackBerry® Enterprise Server components or by itself on a separate computer.
Install the BlackBerry Router on a separate computer if you want to set it up in the DMZ, or to install several standby instances
of the BlackBerry Router as failover components in case your primary BlackBerry Router becomes unavailable.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Router.
If you install the BlackBerry Router on a separate computer, you install the BlackBerry Router and the BlackBerry Controller. The
BlackBerry Controller monitors the BlackBerry Router and restarts it if it stops responding.
Configuring the Hosted BlackBerry services
The Hosted BlackBerry® services permits you to make the BlackBerry® Enterprise Server available to other organizations (for
example, small or medium-sized businesses). When you use the Hosted BlackBerry services in your organization's environment,
one or more organizations can subscribe to your organization's BlackBerry Enterprise Server.
To configure Hosted BlackBerry services, you must use a different licensing model for the BlackBerry Enterprise Server.
Depending on how you want to configure the Hosted BlackBerry services, you might need to change how the BlackBerry Enterprise
Server searches for contacts.
6
System requirements
Installation Guide
System requirements
2
For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry
Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking Guide.
System requirements: BlackBerry Enterprise Server
Item
Requirement
operating system
Any of the following operating systems:
•
Windows® 2000 SP4 Server or Advanced Server
•
Windows Server® 2003 or later
•
Windows Server 2003 or later (64-bit)
•
Windows Server 2003 R2 SP2
•
Windows Server 2003 R2 SP2 (64-bit)
•
Windows® Small Business Server 2003 Standard or Premium
messaging server
Any of the following messaging servers installed physically close to where you want
to install the BlackBerry® Enterprise Server:
•
Microsoft® Exchange version 5.5
•
Microsoft Exchange 2000
•
Microsoft Exchange 2003 or later
•
Microsoft Exchange 2007
•
Microsoft Exchange mixed environment (any combination of Microsoft
Exchange version 5.5, Microsoft Exchange 2000, Microsoft Exchange 2003,
or Microsoft Exchange 2007)
•
Microsoft® Solution for Hosted Messaging and Collaboration version 3.5
system tools for the messaging server
Any of the following system tools for the messaging server installed on the computer
that hosts the BlackBerry Enterprise Server:
•
Microsoft Exchange version 5.5 Administrator
•
Microsoft Exchange 2000 System Manager
•
Microsoft Exchange 2003 System Manager
•
Microsoft Exchange Server MAPI client and CDO 1.2.1
7
System requirements: BlackBerry Enterprise Server
Installation Guide
Item
Requirement
•
to support Microsoft Exchange 2007, either Microsoft Exchange Server MAPI
client and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools
Microsoft Exchange Organization of the same Microsoft Exchange Organization as the messaging server
system tools for the messaging server
version of the CDO library
latest version that is supported by the latest version of Microsoft Exchange that is
in your organization's environment
Unicode support for calendars
To support Microsoft Exchange 2003, the following Microsoft hotfixes installed:
•
913643 on your organization's messaging server
•
923537 on the computer that hosts the BlackBerry Enterprise Server
Internet Service Manager
database management system
collation setting
8
To support Microsoft Exchange 2007 when using Microsoft Exchange 2003 SP2
System Manager, the Internet Service Manager component of Microsoft® IIS
Any of the following database management systems:
•
MSDE 2000 SP3
•
Microsoft® SQL Server® 2000 SP4
•
Microsoft SQL Server 2005 SP3
•
Microsoft SQL Server 2005 Express SP3
•
Microsoft SQL Server 2005 SP3 (64-bit)
For all versions of the Microsoft SQL Server that are earlier than Microsoft SQL
Server 2005 SP3, visit http://technet.microsoft.com to read KB960082 and
Microsoft Security Bulletin MS09-004.
To support Microsoft SQL Server, the following conditions on the database server:
•
collation setting is default case-insensitive
•
BlackBerry Configuration Database collation setting is default caseinsensitive
remote database conditions
data access components
named pipes and TCP/IP network protocols turned on
Any of the following data access components on the computers that host the
BlackBerry Enterprise Server or the BlackBerry Configuration Database:
•
MDAC version 2.8 with Security Patch MS04-003 (version 2000.85.1025.00)
•
MDAC version 2.8.2 (version 2000.86.1830.00), included with Windows
Server 2003 SP1
database conditions for the BlackBerry
MDS Integration Service
A database server with the following conditions:
•
host for the BlackBerry Configuration Database
System requirements: BlackBerry Attachment Service
Installation Guide
Item
Requirement
•
Microsoft® .NET Framework
instant messaging server
support for mixed-mode authentication
to support languages other than English, localized version of Microsoft .NET
Framework version 1.1 SP1
Any of the following instant messaging servers:
•
IBM® Lotus® Sametime® version 6.5.1 Community Server (version 6.5.1 or
later required to support dormant mode)
•
IBM Lotus Sametime version 7.0 Community Server
•
IBM Lotus Sametime version 7.5 Community Server
•
IBM Lotus Sametime version 8.0 Community Server
•
Microsoft® Office Live Communications Server 2005 (SP1 required to support
Microsoft® Office Communicator and dormant mode)
•
Microsoft® Office Communications Server 2007 Standard or Enterprise
•
Novell® GroupWise® Messenger version 2.0.1 or later
browser
Windows® Internet Explorer® with the following settings:
•
Java® or JavaScript® turned on
•
language preferences configured to display encoded web pages
media player
network proximity
to support audio attachments, Windows Media® Player version 9 or later
high-speed, switched connection between the BlackBerry Enterprise Server and the
messaging servers
A firewall or proxy firewall with the following conditions:
•
support for the BlackBerry Enterprise Server to initiate an outgoing, two-way
TCP/IP connection to an external server on port 3101
•
support for the resolution of Internet addresses using DNS
•
transparency of the proxy server for proxy firewalls
firewall
System requirements: BlackBerry Attachment Service
The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from the
BlackBerry® Enterprise Server.
Item
Requirement
operating system
Any of the following operating systems:
9
System requirements: BlackBerry Manager
Installation Guide
Item
Requirement
•
•
•
•
•
media player
browser
Windows® 2000 SP4 (Server or Advanced Server)
Windows Server® 2003 or later
Windows Server 2003 or later (64-bit)
Windows Server 2003 R2 SP2
Windows Server 2003 R2 SP2 (64-bit)
To support audio attachments, Windows Media® Player version 9 or later
Microsoft® Internet Explorer® with the following settings:
•
Java® or JavaScript® turned on
•
language preferences configured to display encoded web pages
System requirements: BlackBerry Manager
The following system requirements apply when installing the BlackBerry® Manager on a computer separate from the BlackBerry®
Enterprise Server.
Item
Requirement
operating system
Any of the following operating systems:
•
Windows® 2000 SP4 (Server, Advanced Server, or Professional)
•
Windows Server® 2003 or later
•
Windows Server 2003 or later (64-bit)
•
Windows Server 2003 R2 SP2
•
Windows Server 2003 R2 SP2 (64-bit)
•
Windows® XP Professional SP2
•
Windows® Small Business Server 2003 (Standard edition or Premium edition)
messaging server system tools
Any of the following messaging server system tools:
•
Microsoft® Exchange version 5.5 Administrator
•
Microsoft Exchange 2000 System Manager
•
Microsoft Exchange 2003 System Manager
•
Microsoft Exchange Server MAPI client and CDO 1.2.1
•
for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI client
and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools
10
System requirements: BlackBerry MDS Connection Service
Installation Guide
Item
Requirement
Microsoft Exchange Organization of the the same Microsoft Exchange Organization as the messaging server
messaging server system tools
version of the messaging server system the same version as the messaging server
tools
version of the CDO library
the latest version that is supported by the latest version of Microsoft Exchange in
your environment
Internet Service Manager
To support Microsoft Exchange 2007, the Internet Service Manager component of
Microsoft® Internet Information Services installed
Microsoft® .NET Framework
To support languages other than English, localized version of Microsoft .NET
Framework version 1.1 SP1
browser
Microsoft® Internet Explorer® with the following settings:
•
Java® or JavaScript® turned on
•
language preferences set to display encoded web pages
data access components
Any of the following data access components:
•
MDAC version 2.8 with Security Patch MS04-003 (version 2000.85.1025.00)
•
MDAC version 2.8 SP2 (version 2000.86.1830.00)
printer and file sharing
USB hub
To support BlackBerry device implementation, printer and file sharing turned on
To support BlackBerry device implementation that uses a hub, a USB driver that
supports USB 1.1-compliant hubs
System requirements: BlackBerry MDS Connection Service
The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate from
the BlackBerry® Enterprise Server.
Item
Requirement
operating system
Any of the following operating systems:
•
Windows® 2000 SP4 (Server, Advanced Server, or Professional)
•
Windows Server® 2003 or later
•
Windows Server 2003 or later (64-bit)
•
Windows Server 2003 R2 SP2
•
Windows Server 2003 R2 SP2 (64-bit)
11
System requirements: BlackBerry MDS Integration Service
Installation Guide
Item
Requirement
•
Windows® Small Business Server 2003 (Standard edition or Premium edition)
messaging server application
To support BlackBerry Enterprise Server Version 3.5 and BlackBerry Enterprise
Server Version 3.6, any of the following applications:
•
Microsoft® Exchange version 5.5 Administrator
•
Microsoft Exchange 2000 System Manager
•
Microsoft Exchange 2003 System Manager
•
Microsoft Exchange Server MAPI client and CDO 1.2.1
•
for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI client
and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools
RSA® Authentication Agent
To support enhanced network authentication, RSA Authentication Agent version
5.0 for Windows
System requirements: BlackBerry MDS Integration Service
The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate from
the BlackBerry® Enterprise Server.
Item
Requirement
operating system
Any of the following operating systems:
•
Windows® 2000 SP4 (Server or Advanced Server )
•
Windows Server® 2003 or later
•
Windows Server 2003 or later (64-bit)
•
Windows Server 2003 R2 SP2
•
Windows Server 2003 R2 SP2 (64-bit)
database conditions
A database server that is the host for the BlackBerry Configuration Database.
System requirements: BlackBerry Router
The following system requirements apply when installing the BlackBerry® Router on a computer separate from the BlackBerry®
Enterprise Server.
12
System requirements for optional environments and features
Installation Guide
Item
Requirement
operating system
Any of the following operating systems:
•
Windows® 2000 SP4 (Server or Advanced Server)
•
Windows Server® 2003 or later
•
Windows Server 2003 or later (64-bit)
•
Windows Server 2003 R2 SP2
•
Windows Server 2003 R2 SP2 (64-bit)
firewall
A firewall or proxy firewall with the following conditions:
•
support for the BlackBerry Router to initiate an outgoing, two-way TCP/IP
connection to an external server on port 3101
•
support for the resolution of Internet addresses using DNS
•
transparency of the proxy server for proxy firewalls
System requirements for optional environments and features
Item
Description
virtual environment
The BlackBerry® Enterprise Server and the BlackBerry Enterprise Server
components support the following virtual environments:
•
VMware® ESX Server version 2.5.2 or later
•
VMware ESX Server version 3.0.1
•
VMware ESX Server version 3.5
Windows® Messenger
The BlackBerry Collaboration Service supports Windows Messenger if MSMQ
version 3.0 is installed. If you installed the BlackBerry Collaboration Service on a
computer that is separate from the computer that hosts Windows Server® 2003,
you must clear the default Microsoft® Active Directory® Integration and Triggers
subcomponents and select the Common subcomponent only.
The BlackBerry Collaboration Service supports Windows Messenger with TLS if one
of the following certificates is installed on the computer that hosts the BlackBerry
Collaboration Service:
•
if your organization's instant messaging server is Microsoft® Office Live
Communications Server 2005, an MTLS certificate
Windows Messenger with TLS
13
System requirements for optional environments and features
Installation Guide
Item
Description
•
IBM® Lotus® Sametime®
Novell® GroupWise® Messenger
Microsoft® Office Communicator Web
Access server with TLS
14
if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 SP1, a server authentication certificate for the
computer account
The BlackBerry Collaboration Service supports IBM Lotus Sametime when you add
the IP address of the computer that hosts the BlackBerry Collaboration Service to
the CommunityConnectivity document on the IBM Lotus Sametime server.
The BlackBerry Collaboration Service supports Novell GroupWise Messenger when
SSL authentication is turned on for the Novell GroupWise Messenger agents on the
Novell GroupWise Messenger server.
The BlackBerry Collaboration Service supports the Microsoft Office Communicator
Web Access server with TLS if one of the following certificates is installed on the
computer that hosts the BlackBerry Collaboration Service:
•
if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 or Microsoft Office Communications Server
2007, an MTLS certificate
•
if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 SP1, a server authentication certificate for the
computer account
Microsoft Office Communicator Web
Access 2007 and AJAX Service
The BlackBerry Collaboration Service supports the Microsoft Office Communicator
Web Access 2007 server and AJAX Service if you installed a virtual server on your
organization's Microsoft Office Communicator Web Access server with the following
conditions:
•
all IP addresses must be unassigned
•
optionally, support for an HTTPS browser connection
•
internal access only
Microsoft Office Communicator Web
Access 2005 server and AJAX Service
The BlackBerry Collaboration Service supports the Microsoft Office Communicator
Web Access 2005 server and AJAX Service with the following conditions:
•
the following Microsoft hotfixes from http://support.microsoft.com installed:
•
911996 on your organization's Microsoft Office Live Communications
Server
•
915066 on your organization's Microsoft Office Communicator Web
Access server
Unsupported environments
Installation Guide
Item
Description
•
enhanced network authentication
SNMP monitoring
remote access
a virtual server installed on your organization's Microsoft Office Communicator
Web Access server with the following conditions:
•
all IP addresses must be unassigned
•
forms-based authentication only
•
optionally, support for an HTTPS browser connection
•
an ISAPI filter for the cwaauth.dll file and the ajax.dll file
•
internal access only
The BlackBerry Enterprise Server and its components support RSA® Authentication
Agent version 5.0 for Windows®.
The BlackBerry Enterprise Server and its components support the SNMP service.
The BlackBerry Enterprise Server and its components support remote access using
any of the following applications:
•
Terminal Services for use with Windows Server 2000, installed using Remote
Administration mode
•
Microsoft® Remote Desktop Connection for use with Windows Server 2003
email messages that contain HTML and The BlackBerry Enterprise Server and its components support email messages that
rich content
contain HTML and rich content in a Japanese environment with the following
options selected for the regional settings and language settings of the computer:
•
Install files for complex script and languages that are read from right to left
•
Install files for East Asian languages
Unsupported environments
Item
Description
DMZ
The BlackBerry® Enterprise Server and the BlackBerry Enterprise Server
components, with the exception of the BlackBerry Router, do not support installation
in a DMZ.
The BlackBerry Enterprise Server and its components do not support the installation
of the messaging server on the computer that hosts the BlackBerry Enterprise
Server.
messaging server
15
Unsupported environments
Installation Guide
Item
Description
email application
The BlackBerry Enterprise Server and its components do not support the installation
of email applications on the computer that hosts the BlackBerry Enterprise Server.
The BlackBerry MDS Integration Service databases do not support the Microsoft
SQL Server 2005 Express database.
Microsoft® SQL Server® 2005 Express
database
16
Installation Guide
Configuring a Microsoft Exchange 5.5, Microsoft Exchange 2000, or Microsoft Exchange 2003 messaging environment
Configuring a Microsoft Exchange 5.5, Microsoft Exchange
2000, or Microsoft Exchange 2003 messaging
environment
3
Create a Microsoft Windows account and mailbox
You must create and configure a Microsoft® Windows® account and mailbox in the Microsoft® Active Directory® service for the
BlackBerry® Enterprise Server and the BlackBerry Manager so that they can authenticate to the Microsoft Exchange messaging
server.
You might not be able to see the Microsoft Windows account to verify that it has been created.
For more information about the Send As permission and the BlackBerry Enterprise Server, visit www.blackberry.com to read
KB04707.
For more information about how to assign the Send As permission for multiple user accounts, visit www.support.microsoft.com
to read article 912918.
1.
2.
3.
4.
On any computer within the Microsoft Windows domain, on the taskbar, click Start > Programs > Microsoft Exchange >
Active Directory Users and Computers.
Create an account with the following attributes:
• Name: BESAdmin
• User location: create a Microsoft Exchange mailbox
• Group membership: Domain User
Assign this account the Send As permission for all user accounts in the User container of the Active Directory domain.
Send a test message to activate the new mailbox.
Configure permissions for the Windows account
On each computer that you want to install the BlackBerry® Enterprise Server components on, you must configure the permissions
for the Windows® account that you want to use to install the BlackBerry Enterprise Server components.
1. On the taskbar, click Start > Programs > Administrative Tools > Local Security Policy.
2. Configure the following permissions for the Windows account:
• log on locally with local permissions (if not assigned by default)
• log on as a service
3.
4.
On the taskbar, click Start > Programs > Administrative Tools > Computer Management.
Add the Windows account to the local administrators group.
17
Installation Guide
Configuring Microsoft Exchange permissions for the Microsoft Windows account
Configuring Microsoft Exchange permissions for the Microsoft Windows
account
Configure Microsoft Exchange Version 5.5 permissions for the Microsoft Windows account
On each computer that you plan to install the BlackBerry® Enterprise Server or the BlackBerry Manager on, you must configure
the Microsoft® Exchange permissions of the Microsoft® Windows® account that you plan to use to complete the installation.
Without the proper permissions, the BlackBerry Enterprise Server cannot function.
Using Microsoft Exchange Version 5.5 Administrator, in both the Site and Configuration containers, add the Service Account
Admin permission to the Microsoft Windows account.
Configure Microsoft Exchange 2000 or 2003 permissions for the Microsoft Windows account
On each computer that you plan to install the BlackBerry® Enterprise Server or the BlackBerry Manager on, you must configure
the Microsoft® Exchange permissions of the Microsoft® Windows® account that you plan to use to complete the installation.
Without the proper permissions, the BlackBerry Enterprise Server cannot function.
1.
2.
Using Microsoft Exchange 2000 or 2003 System Manager, configure the Exchange View Only Administrator permission
with the minimum access level of Administrative Groups.
At the server level, configure the following permissions:
• Send As
• Receive As
• Administer Information Store
Identify and resolve any Microsoft Exchange known issues for wireless
calendar synchronization
You must read the Microsoft® Exchange known issues that might impact your messaging environment and install the hotfixes
for them. If your messaging environment includes multiple messaging servers, resolve the known issues that apply to the latest
version of the Microsoft Exchange software in your environment.
Without the proper fixes installed, the BlackBerry® Enterprise Server cannot function.
1.
18
To determine which of the following Microsoft articles apply to your environment, visit www.support.microsoft.com:
Installation Guide
Identify and resolve any Microsoft Exchange known issues for wireless calendar synchronization
Microsoft Exchange tool
2.
3.
Microsoft article
Microsoft Exchange Version 5.5 Administrator
•
•
312273
818709
Microsoft Exchange 2000 System Manager
•
•
314606
824960
Microsoft Exchange 2003 System Manager
•
•
823343
894470
Verify that your environment meets the requirements described in the applicable known issues.
Download and install the hotfixes for the known issues on the computers on which you plan to install the BlackBerry
Enterprise Server and the BlackBerry Manager.
19
Installation Guide
Configuring a Microsoft Exchange 2007 messaging environment
Configuring a Microsoft Exchange 2007 messaging
environment
4
Create a Microsoft Exchange 2007 account and mailbox
Before you begin:
•
You must configure Microsoft® Exchange 2007 to support earlier versions of Microsoft® Outlook® by creating the public
folder database. For more information about supporting earlier versions of Microsoft Outlook, visit http://
support.microsoft.com to read article 555851 and visit technet.microsoft.com to read articles 123694, 124270, 397221, and
691120.
•
You must be an administrator with permission to create an account.
1.
2.
3.
On the computer that hosts Microsoft Exchange, log in as an administrator with permission to create an account.
Open the Microsoft Exchange Management Console.
Create a Microsoft Exchange account that is named BESAdmin.
After you finish: To permit checks for meeting participant availability for BlackBerry® Device Software version 4.5 or later,
configure the Schedule+ free and busy information for the system public folder. For more information, visit http://
technet.microsoft.com to read articles 629523 and 691129.
Configure Microsoft Windows permissions for the Microsoft Exchange 2007
account
On each computer that you plan to install the BlackBerry® Enterprise Server or the BlackBerry Manager on, you must configure
the Local Security Policy permissions for the Microsoft® Exchange account that you plan to use to complete the installation.
Without the proper permissions, the BlackBerry Enterprise Server cannot function.
1.
2.
3.
4.
5.
6.
7.
8.
20
Right-click My Computer.
Click Manage.
In the left pane, expand Local Users and Groups.
Navigate to the Groups folder.
In the right pane, double-click Administrators.
Click Add.
In the Enter the object names to select field, type BESAdmin.
Click OK.
Installation Guide
Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account
9. Click Apply.
10. Click OK.
Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange
account
1.
2.
On a computer that hosts the Microsoft® Exchange Management Shell, open the Microsoft Exchange Management Shell.
Perform one of the following actions:
• If you want to execute the command on the Microsoft Exchange 2007 server, type add-exchangeadministrator
"BESAdmin" –role ViewOnlyAdmin.
• If you want to execute the command from another computer, type get-mailboxserver "<messaging_server_name>"
| add-exchangeadministrator "BESAdmin" –role ViewOnlyAdmin.
3.
Type the following command: get-mailboxserver "<messaging_server_name>" | add-adpermission –user "BESAdmin"
–accessrights ExtendedRight –extendedrights Send-As, Receive-As, ms-Exch-Store-Admin.
Enable BlackBerry device users to send email messages in a Microsoft
Exchange 2007 environment
1.
On any computer in the Windows® domain, on the taskbar, click Start > Administrative Tools > Active Directory Users
and Computers.
2. On the View menu, click Advanced Features.
3. Right-click the domain root. Click Properties.
4. On the Security tab, click Advanced.
5. Click Add.
6. Type the name of the Microsoft® Exchange account that you created (for example, BESAdmin).
7. Click Check Names.
8. Click OK.
9. In the Apply drop-down list, click User Objects.
10. In the Allow column, select the Send As check box.
11. Click Apply.
12. Click OK.
21
Installation Guide
Setting up the database connection
Setting up the database connection
5
The BlackBerry® Enterprise Server can connect to the BlackBerry Configuration Database on the Microsoft® SQL Server® using
Microsoft® Windows® authentication or database authentication. If you use Microsoft Windows authentication, the BlackBerry
Manager logs in to the BlackBerry Configuration Database using the Microsoft Windows account that you used to complete the
installation process.
If you use database authentication with Microsoft SQL Server, the BlackBerry Manager authenticates to the database using the
database credentials that the administrator provides.
Specifying permissions when connecting to the BlackBerry Configuration
Database using Microsoft Windows authentication
During the BlackBerry® Enterprise Server installation process, if you choose to connect to the BlackBerry Configuration Database
using Microsoft® Windows® authentication, the Microsoft Windows account that you use must have permissions on the database
server. The type of permissions depends on the BlackBerry Enterprise Server setup option that you choose, and on whether you
create the BlackBerry Configuration Database on the same computer as the BlackBerry Enterprise Server or on another database
server.
Specifying MSDE 2000 permissions for the Microsoft Windows account
If you install MSDE 2000 during the BlackBerry® Enterprise Server installation process, you do not need to specify additional
permissions. When you select Microsoft® Windows® authentication during the BlackBerry Enterprise Server installation process,
the setup application automatically assigns the required permissions to the Microsoft Windows account that you are using to
complete the installation.
Assign Microsoft SQL Server permissions to the Windows account
Perform one of the following actions:
• If you create the BlackBerry® Configuration Database on the same computer as the BlackBerry® Enterprise Server, or if
you install the BlackBerry MDS Integration Service, assign the system administrator permission to the Windows® account
that you are using to complete the installation.
• If you create the BlackBerry Configuration Database on another computer, assign server administrator and database
creator permissions to the Windows account that you are using to complete the installation process. If you are using
Microsoft® SQL Server® 2005, assign the system administrator permission to each of the following roles:
SQLAgentUserRole, SQLAgentReaderRole, and SQLAgentOperatorRole.
22
Installation Guide
Configuring authentication to the BlackBerry MDS Integration Service database
Configuring authentication to the BlackBerry MDS Integration Service
database
If you install the BlackBerry® MDS Integration Service on a Microsoft® SQL Server®, the setup application uses the same
authentication method and account that you specified for the BlackBerry Configuration Database. The account requires the same
permissions for the BlackBerry MDS Integration Service database as it requires for the BlackBerry Configuration Database.
23
Installation Guide
Persistent socket connections for the BlackBerry Collaboration Service
Persistent socket connections for the BlackBerry
Collaboration Service
6
Instant messaging environment
BlackBerry Collaboration Service requirements
Microsoft® Office Live Communications Server 2005 or
Microsoft® Office Communications Server 2007, and TLS
communication protocol
Microsoft Office Live Communications Server 2005 or
Microsoft Office Communications Server 2007, and TCP
communication protocol
Microsoft Office Live Communications Server 2005 or
Microsoft Office Communications Server 2007, and HTTPS
communication protocol
IBM® Lotus® Sametime®
one persistent socket connection for each instant messaging
session
Novell® GroupWise® Messenger
24
three persistent socket connections for each instant
messaging session
one persistent socket connection and multiple sequential
socket connections for each instant messaging session
three persistent socket connections to create one TCP
connection; all instant messaging sessions use that TCP
connection
one persistent socket connection for each instant messaging
session
Installing the BlackBerry Enterprise Server software
Installation Guide
Installing the BlackBerry Enterprise Server software
7
Applications installed with the BlackBerry Enterprise Server components
Application
Version
Components that you can install this application with
J2SE™ Runtime Environment
JRE™
5.0 update 9
1.6
All
•
•
BlackBerry® MDS Connection Service
BlackBerry Collaboration Service
Microsoft® XML Parser
4.0 SP2
•
•
•
•
BlackBerry Messaging Agent
BlackBerry Attachment Service
BlackBerry Manager
BlackBerry Router
Microsoft® .NET Framework
1.1 or 1.1 SP1
•
•
•
BlackBerry Messaging Agent
BlackBerry Manager
BlackBerry Collaboration Service
MSDE database
2000
BlackBerry® Enterprise Server
Prerequisites: Installing the BlackBerry Enterprise Server
Item
Requirement
credentials from the BlackBerry®
Enterprise Server installation files
•
•
•
•
BlackBerry® Client Access License key
SRP identifier
SRP key
SRP host
installation credentials from your
organization's environment
•
computer name and port number for the instant messaging server (use the
virtual server name and port number where you installed the AJAX Service, if
applicable)
computer name and port number for the proxy server (optional)
•
permitted lists for anti-virus and antispam software applications
Add the blackberry.net domain to the permitted lists in the anti-virus and anti-spam
software applications that the messaging server or gateway uses.
25
Installation Guide
Install the BlackBerry Enterprise Server software
Install the BlackBerry Enterprise Server software
The installation process includes a restart of the computer.
If you use a .pac file to configure the connection to the proxy server, you can specify the .pac file after you complete the installation
process.
1.
2.
3.
4.
5.
6.
Log in to the computer using the BESAdmin account that you created.
In the BlackBerry® Enterprise Server installation files, double-click the setup.exe file.
Complete the instructions on the screen.
When prompted to restart the computer, click Yes.
Log in to the computer using the same account that you used in Step 1 to start the setup application.
Complete the instructions on the screen.
After you finish: Complete the following actions:
•
If you installed the BlackBerry Collaboration Service, download the collaboration client from www.blackberry.com/support/
downloads and install it on theBlackBerry devices.
•
If you installed MSDE 2000, update the sa account password. For more information, visit www.support.microsoft.com to
read article 322336.
•
If you are using MSDE 2000 as your database management system, verify that the SqlAgent$InstanceName is started and
that the start method is configured to be Automatic. For more information, visit www.blackberry.com/support to read article
KB04426.
•
If you configured the BlackBerry Configuration Database on a Microsoft® SQL Server® during installation, verify that the
BlackBerry Configuration Database collation setting is configured to be default case-insensitive.
Test the BlackBerry Enterprise Server installation
1.
2.
3.
4.
26
In the Windows® Services, verify that the BlackBerry® Enterprise Server services are running.
In the Windows Event Viewer and in the log files that are located in <drive>:\Program Files\Research In Motion\BlackBerry
Enterprise Server\Logs, check for error messages.
For troubleshooting information, visit www.blackberry.com/support.
In the BlackBerry Manager, add a test user account.
If you added a test user successfully, the connection from the BlackBerry Enterprise Server to the BlackBerry Configuration
Database and the messaging server is open.
If you installed the BlackBerry MDS Connection Service, browse to http://<BES_host>:8080.
If the status page appears, the BlackBerry MDS Connection Service is running successfully.
Installation Guide
Install the BlackBerry database notification system
Install the BlackBerry database notification system
The BlackBerry® database notification system is designed to reduce the number of database queries that a BlackBerry® Enterprise
Server makes to the BlackBerry Configuration Database.
If you create the BlackBerry Configuration Database on the computer that hosts the BlackBerry Enterprise Server, the BlackBerry
database notification system installs automatically.
If you create the BlackBerry Configuration Database on a database server that is installed on a computer that is separate from
the computer that hosts the BlackBerry Enterprise Server, you can install the BlackBerry database notification system manually
after you complete the BlackBerry Enterprise Server installation process.
Before you begin:
•
You must have the system administrator permission for the database.
•
Your database server must run on Windows Server® 2003.
1.
2.
On the database server, open the BlackBerry Enterprise Server installation media.
Perform one of the following actions:
• If 32-bit Microsoft® SQL Server® 2003 is running in your organization's environment, in the Tools\DBNS folder, copy
the RimEsp.dll file to C:\Program Files\Microsoft SQL Server\MSSQL\Binn.
• If a 64-bit Microsoft SQL Server 2003 is running in your organization's environment, in the Tools\DBNS\x64 folder,
copy the RimEsp.dll file to C:\Program Files\Microsoft SQL Server\MSSQL\Binn.
3.
4.
Open the Microsoft® SQL Query Analyzer.
Use the Microsoft SQL Query Analyzer console, navigate to Database\DBInstallScripts\SQLServer\4.1.2 on the BlackBerry
Enterprise Server installation media.
Open the NotifyInstall.sql file.
Change <_DATABASENAME_> to the name of the BlackBerry Configuration Database (for example, BesMgmt).
Run the script.
Confirm that the Microsoft SQL Query Analyzer displays the "Function dbo.xp_RIMxxxx registered" message.
To create additional BlackBerry Configuration Database instances in your organization's environment, repeat steps 7 to 10.
5.
6.
7.
8.
9.
27
Installation Guide
Postinstallation tasks
Postinstallation tasks
8
Configure support for Unicode text in calendars on BlackBerry devices in a
Microsoft Exchange 2003 environment
Before you begin: You must install the hotfixes for wireless calendar synchronization for Microsoft® Exchange 2003.
1.
2.
3.
4.
On the BlackBerry® Enterprise Server, on the Start menu, click Run.
Type regedit.
Click OK.
Perform one of the following actions:
• If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BlackBerry Enterprise Server\Agents.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
5.
6.
7.
Create a DWORD value that is named SetLocaleIDs.
Set the value to 1.
In the Windows® Services, restart the BlackBerry Messaging Agent.
Connecting to a BlackBerry Attachment Service
Perform the following actions if you installed the BlackBerry® Attachment Service on a computer that is separate from the
computer that host the BlackBerry® Enterprise Server or BlackBerry Enterprise Server components that connect to the BlackBerry
Attachment Service. These actions ensure that BlackBerry Enterprise Server components can connect to the BlackBerry
Attachment Service.
Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service
Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the BlackBerry
MDS Connection Service.
1. On the computer that hosts the BlackBerry MDS Connection Service, navigate to C:\Program Files\Research In Motion
\BlackBerry Enterprise Server\MDS\Servers\Instance\config.
2. In a text editor, open rimpublic.property.
3. Type the following lines at the end of the file:
Attachment.Server.host=<attachment_server_hostname>
28
Installation Guide
Connecting to a BlackBerry Attachment Service
Attachment.Server.port.asp=1900
4.
5.
6.
7.
8.
Attachment.Server.port.rqp=2000
Save and close the file.
In the Microsoft® Windows® Services, restart the BlackBerry MDS Connection Service.
To connect another BlackBerry MDS Connection Service to the BlackBerry Attachment Service, complete steps 1 through 5.
On the computer that hosts the BlackBerry Attachment Service, open the Registry Editor.
Perform one of the following actions:
• If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BBAttachServer\BBAttachBESExtension.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BBAttachServer\BBAttachBESExtension.
9. Change AllowRemoteServices to 1.
10. In the Microsoft Windows Services, restart the BlackBerry Attachment Service.
Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service
Users can use the BlackBerry® Client for IBM® Lotus® Sametime® to send files to the contacts in their contact lists. To optimize
files for viewing on BlackBerry devices, the BlackBerry Collaboration Service must be able to connect to the BlackBerry Attachment
Service. If you have not installed the BlackBerry Attachment Service on the same computer as the BlackBerry Collaboration
Service, you must connect the BlackBerry Collaboration Service to the BlackBerry Attachment Service.
1. On the computer that hosts the BlackBerry Collaboration Service, navigate to C:\Program Files\Research In Motion
\BlackBerry Enterprise Server\BBIM\Servers\<servername>\config.
2. In a text editor, open the rimpublic.property file.
3. At the end of the file, type the following lines:
Attachment.Server.host=<attachmentserverhostname>
Attachment.Server.port.asp=1900
4.
5.
6.
7.
Attachment.Server.port.rqp=2000
Save and close the file.
In the Windows® Services, restart the BlackBerry Collaboration Service.
To connect another BlackBerry Collaboration Service to the BlackBerry Attachment Service, complete steps 1 through 5.
On the computer that hosts the BlackBerry Attachment Service, in the Registry Editor, perform one of the following actions:
• If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BBAttachServer\BBAttachBESExtension.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BBAttachServer\BBAttachBESExtension.
29
Installation Guide
8.
9.
Connecting to a BlackBerry Attachment Service
Change AllowRemoteServices to 1.
In the Microsoft Windows Services, restart the BlackBerry Attachment Service.
Connect the BlackBerry Messaging Agent to a BlackBerry Attachment Service
Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the
BlackBerry® Enterprise Server.
1. On the computer that hosts the BlackBerry Enterprise Server, on the taskbar, click Start > Programs > BlackBerry Enterprise
Server > BlackBerry Server Configuration.
2. On the Attachment Server tab, in the Configuration Option drop-down list, click Connector Configuration.
3. In the Server field, type the name or IP address of the computer that hosts the BlackBerry Attachment Service.
4. In the Server Submit Port field, type the TCP/IP port number (between 1024 and 65,535) that the attachment connector
uses to send the requests for attachment data to the BlackBerry Attachment Service.
5. In the Server Result Port field, type the TCP/IP port number (between 1024 and 65,535) that the BlackBerry Enterprise
Server uses to query and retrieve the converted data from the BlackBerry Attachment Service.
6. In the Polling Time(s) (seconds) field, type the interval (between 10 and 300 seconds) that the BlackBerry Enterprise Server
uses between querying the BlackBerry Attachment Service for when the conversion of large attachments is complete and
the attachment is available for delivery.
7. Click OK.
8. In the Microsoft® Windows® Services, restart the BlackBerry Dispatcher.
Connect a remote BlackBerry Attachment Service to the BlackBerry Messaging Agent
Complete the following task if you have not installed the BlackBerry® Attachment Service on the same computer as the
BlackBerry® Enterprise Server.
Before you begin: Open the BlackBerry Configuration Panel on the BlackBerry Enterprise Server and record the port information
for the Server Submit Port and the Server Result Port that the BlackBerry Enterprise Server uses.
1.
2.
3.
4.
5.
6.
30
On the computer that hosts the BlackBerry Attachment Service, on the taskbar, click Start > Programs > BlackBerry
Enterprise Server > BlackBerry Server Configuration.
On the Attachment Server tab, in the Configuration Option drop-down list, click Attachment Server.
In the Submit Port field, type the same port number that you typed in the Server Submit Port field on the BlackBerry
Enterprise Server.
In the Result Port field, type the same port number that you typed in the Server Result Port field on the BlackBerry
Enterprise Server.
In the Configuration Port field, type the TCP/IP port number (between 1024 and 65,535) that the administrative console
should use.
Click OK.
Installation Guide
7.
Verify that the BlackBerry Collaboration Service can connect to Microsoft Office Communications Server 2007 or Microsoft Office
Live Communications Server 2005
In the Microsoft® Windows® Services, restart the BlackBerry Attachment Service.
Verify that the BlackBerry Collaboration Service can connect to Microsoft
Office Communications Server 2007 or Microsoft Office Live
Communications Server 2005
After you install the BlackBerry® Enterprise Server with the BlackBerry Collaboration Service, you can verify that the BlackBerry
Collaboration Service can connect to your organization's instant messaging server.
1. Browse to the Microsoft® Office Communicator Web Access web client using a web address in the following format:
<protocol>://<cwahostcomputername>.< domainname>:<portnumber>. (For example, https://server01.test.rim.com:444)
Use the same host name, transport protocol, and port number that you specified for the instant messaging server when you
installed the BlackBerry Collaboration Service. The port number might be optional if your organization's instant messaging
server uses port 80 or port 443.
2. Log in to the Microsoft Office Communicator Web Access web client.
If you log in to the Microsoft Office Communicator Web Access web client successfully, the BlackBerry Collaboration Service can
connect to your organization's instant messaging server.
Authenticating the BlackBerry MDS Integration Service to the BlackBerry
Manager and web services
After you install the BlackBerry® MDS Integration Service, you must install a digital certificate for the BlackBerry MDS Integration
Service in the key store on the same computer. This certificate allows server-authenticated communication between the
BlackBerry MDS Integration Service and the BlackBerry Manager.
You can install a self-signed certificate for the BlackBerry MDS Integration Service, or you can get a signed root certificate from
a certificate authority and install it in the key store using the Java® keytool. You can replace the self-signed certificate with a
signed root certificate at any time, but you should install the certificate that you want to use immediately after you install the
BlackBerry MDS Integration Service and before you allow authentication with the BlackBerry Manager or web services using that
certificate.
You can also export the certificate for the BlackBerry MDS Integration Service to allow client authentication with external web
services.
For more information about using the Java keytool, visit java.sun.com/javase/6/docs/technotes/tools/windows/keytool.html.
31
Installation Guide
Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services
Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager
When the BlackBerry® Manager connects to the BlackBerry MDS Integration Service for the first time after installation, the
BlackBerry Manager prompts you to view and install the BlackBerry MDS Integration Service self-signed certificate. This certificate
allows server-authenticated communication between the BlackBerry MDS Integration Service and the BlackBerry Manager.
Before you begin: Perform this task immediately after you install the BlackBerry MDS Integration Service.
1.
2.
3.
4.
5.
6.
In the BlackBerry Manager, in the left pane, click a BlackBerry MDS Integration Service.
In the certificate installation dialog box, click View Certificate.
Review the certificate information.
Click Install Certificate.
Complete the instructions on the screen. Accept the default settings.
When prompted, click Cancel.
Allow client authentication between the BlackBerry MDS Integration Service and web
services
The self-signed certificate for the BlackBerry® MDS Integration Service allows client authentication between the BlackBerry
MDS Integration Service and web services hosts. If the BlackBerry® MDS Runtime Applications in your organization's environment
use HTTPS to communicate with web servers to receive application data and application updates, you must export the certificate
for the BlackBerry MDS Integration Service to the web services hosts. This allows BlackBerry MDS Runtime Applications that use
web services to authenticate to the web services and access them.
Before you begin:
•
Contact your organization's application developers for information about the web services that the BlackBerry MDS Runtime
Applications in your environment use.
•
If you replaced the self-signed certificate for the BlackBerry MDS Integration Service with a signed root certificate from a
certificate authority, the web services must trust the root certificate authority to authenticate to the BlackBerry MDS
Integration Service.
1.
2.
3.
Using Microsoft® Internet Explorer®, export the self-signed certificate for the BlackBerry MDS Integration Service from the
trusted root certificate authorities area of the computer's key store.
Send the self-signed certificate to the web services servers that the BlackBerry MDS Runtime Applications use.
Verify that the certificate is installed in the trusted key store of the web services servers.
After you finish:
•
If multiple BlackBerry MDS Integration Service servers are installed, export the certificate for each BlackBerry MDS
Integration Service.
•
Allow BlackBerry MDS Runtime Applications to access web services using HTTPS.
32
Installation Guide
Configuring a Hosted BlackBerry services environment
Configuring a Hosted BlackBerry services environment
Hosted BlackBerry® services permit you to make the BlackBerry® Enterprise Server available to other organizations (for example,
small or medium-sized businesses). When you use the Hosted BlackBerry services in your organization's environment, one or
more organizations can subscribe to your organization's BlackBerry Enterprise Server.
If your organization hosts a BlackBerry Enterprise Server and multiple organizations subscribe to the Hosted BlackBerry services,
you must customize the contact lookup feature so that users can access their organization’s contact list and download the
information to their BlackBerry devices. When you customize how users search for email addresses, you restrict the users from
accessing the contact information of another organization that also subscribes to the Hosted BlackBerry service.
You must make sure that the organization name for each user is listed accurately and consistently in the contact list. For example,
if the organization name appears as an acronym in some entries but in full in others, the address search results might be inaccurate.
If a user tries to look up contact information for a user whose organization name is not specified, no search results appear.
When users try to look up contact information, they must type the entire email address.
To configure Hosted BlackBerry services, you must use a different licensing model for the BlackBerry Enterprise Server.
If you do not want to use the contact lookup feature, you can configure the BlackBerry Enterprise Server to look up email addresses
using LDAP. With LDAP, users can perform more comprehensive searches for email addresses in the contact list. The BlackBerry
Enterprise Server does not search for a user’s organization name in the contact list. Instead, it uses an LDAP field as a filter for
retrieving email addresses with a specific organization name. You can select an existing LDAP field or you can create a custom
LDAP field.
For more information about Hosted BlackBerry services, see the BlackBerry Enterprise Server Planning Guide.
Configure how users search for email addresses in a Hosted BlackBerry services environment
1.
2.
3.
On the computer that hosts the BlackBerry® Enterprise Server, click Start > Run.
Type regedit. Click OK.
Perform one of the following actions:
• If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BlackBerry Enterprise Server\Agents.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
4.
5.
6.
7.
If it exists, verify that the DWORD value for AllowAddressLookup is 1.
Create a DWORD value named HostedServer.
Change the value to 1.
In the Windows® Services, restart the BlackBerry Controller.
33
Installation Guide
Add or remove a BlackBerry Enterprise Server component
Configure the BlackBerry Enterprise Server to search for email addresses using LDAP
1.
2.
3.
On the computer that hosts the BlackBerry® Enterprise Server, click Start > Run.
Type regedit. Click OK.
Perform one of the following actions:
• If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BlackBerry Enterprise Server\Agents.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
4.
5.
6.
7.
8.
Create a DWORD value named LDAPSearch.
Change the value to 1.
Create a DWORD value named LDAPALPSearch.
Change the value to 1.
In the Windows® Services, restart the BlackBerry Controller.
Configure the BlackBerry Enterprise Server to search for email addresses using a custom
LDAP field
1.
2.
3.
On the computer that hosts the BlackBerry® Enterprise Server, click Start > Run.
Type regedit. Click OK.
Perform one of the following actions:
• If you are running a 32-bit version of Windows®, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion
\BlackBerry Enterprise Server\Agents.
• If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node
\Research In Motion\BlackBerry Enterprise Server\Agents.
4.
5.
6.
Create a string value named LDAPCompanyField.
Specify the custom LDAP field that you want to use as the organization name field as the value.
In the Windows® Services, restart the BlackBerry Controller.
Add or remove a BlackBerry Enterprise Server component
Complete this task if you want to add or remove a BlackBerry® Enterprise Server component from a computer that also hosts
other BlackBerry Enterprise Server components.
CAUTION: Before removing the existing BlackBerry Enterprise Server installation, move active user accounts to another
BlackBerry Enterprise Server.
1. Perform one of the following actions to add a component:
34
Installation Guide
Add or remove a BlackBerry Enterprise Server component
• remove the existing installation and reinstall the BlackBerry Enterprise Server with the component
• if supported, install the component on a separate computer
2.
Perform one of the following actions to remove a component:
• turn off the service and set its Startup type to Manual
• remove the existing installation and reinstall the BlackBerry Enterprise Server without the component
35
Creating and managing administrators
Installation Guide
Creating and managing administrators
9
Administrative roles
You can use the predefined roles in the BlackBerry® Enterprise Server, that mirror typical administrative roles that exist in
organizations, to control which administrators can perform specific tasks and what information the administrators can view.
You assign each BlackBerry Enterprise Server administrator to an administrative role. If you manage your organization's BlackBerry
Enterprise Server using Windows® groups, you can assign the groups to the administrative roles so that you can manage role
membership within the group.
If an administrator starts the BlackBerry Manager, the BlackBerry Manager checks the administrator's authentication credentials,
determines which administrative role the administrator is assigned to, and displays a list of the tasks that the administrator can
perform.
Role
Description
security administrator
(rim_db_admin_security)
These administrators can perform all tasks and can view all information. They are the only
administrators who can manage role membership.
enterprise administrator
(rim_db_admin_enterprise)
device administrator
(rim_db_admin_handheld)
senior help desk administrator
(rim_db_admin_sr_helpdesk)
junior help desk administrator
(rim_db_admin_jr_helpdesk)
36
The administrator account that you created during the installation process is assigned the
security administrator role automatically.
These administrators can perform all tasks for user accounts, BlackBerry Enterprise Server
instances, and global application data. These administrators can perform some security
tasks.
These administrators cannot view role membership.
These administrators can perform tasks for managing BlackBerry devices and user
accounts.
These administrators can perform all device management tasks that relate to user account
management.
These administrators can perform specific tasks to manage user accounts. However, these
administrators cannot add, move, or delete user accounts or send specific IT administration
commands.
Installation Guide
Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment
Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL
Server environment
BlackBerry® Enterprise Server administrators are database users who can access the BlackBerry Configuration Database using
the BlackBerry Manager. This access is restricted to the administrative roles that the BlackBerry Enterprise Server administrators
are assigned to.
Only administrators who are assigned to the security administrator role can create other BlackBerry Enterprise Server
administrators accounts. When creating administrator accounts, perform one of the following tasks:
•
assign an administrative role to an existing database account
•
create a new database account and assign it an administrative role
Assign an administrative role to a new or existing Microsoft SQL Server database account
Note: Do not assign an administrative role using the Microsoft® SQL Server® consoles or assign more than one administrative
role to an administrator. The BlackBerry® Configuration Database uses the most restrictive settings to determine which tasks
the BlackBerry Manager displays, so an administrator who is assigned both enterprise and junior help desk roles sees only the
tasks for the junior help desk role.
Before you begin:
•
Verify that you have the system administrator role on the database server.
•
If you are assigning an administrator to the security or enterprise administrative role, verify that the administrator has
administrative permission on the Microsoft® Exchange messaging server.
•
If you are creating a new database account and want to use Windows® authentication, verify that the Windows user account
or group already exists.
1.
2.
3.
In the BlackBerry Manager, in the left pane, click BlackBerry Domain.
On the Role Administration tab, click a role.
Complete one of the following actions:
• To add an administrative role to an existing Microsoft SQL Server database account, click List Administrators.
• To create a new Microsoft SQL Server database account and assign it to an administrative role, click Add Administrators.
4.
Complete one of the following actions:
• To add an administrative role to an existing administrator account, click the administrator account that you want to add
the role to.
• To create a database account only and add an administrative role to the account, type a user name.
• To create a database account for an existing Windows user account or group and add an administrative role to the
account, type a user name preceded by a domain name (for example, DOMAIN\username).
5.
If prompted, type and confirm a password.
37
Installation Guide
6.
Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment
Click OK.
Configure the BlackBerry Manager to use database authentication in a
Microsoft SQL Server environment
During the installation process, if you choose to connect to the BlackBerry® Configuration Database using Windows®
authentication, the BlackBerry Manager uses Windows authentication automatically. If you create database accounts for your
administrators, you must change the type of authentication that the BlackBerry Manager uses.
1. In the BlackBerry Manager, on the Tools menu, click Options.
2. Click Database.
3. In the Authentication drop-down list, click Database Authentication.
4. Click OK.
5. Restart the BlackBerry Manager.
Assign a BlackBerry Enterprise Server administrator to a different
administrative role
As organizational changes occur, you might need to move an administrator to a different administrative role.
1. In the BlackBerry® Manager, in the left pane, click BlackBerry Domain.
2. On the Role Administration tab, click the role that the administrator is assigned to.
3. Click List Administrators.
4. Remove the administrator from the list.
5. Click the role that you want to assign the administrator to.
6. Click the administrator.
7. Click OK.
The database permissions change immediately.
After you finish: Instruct the administrator to restart the BlackBerry Manager.
Delete an administrator account from a BlackBerry Enterprise Server
1.
2.
3.
4.
38
In the BlackBerry® Manager, in the left pane, click BlackBerry Domain.
On the Role Administration tab, click the role that the administrator is assigned to.
Click Remove Administrators.
In the drop-down list, click the administrator.
Installation Guide
5.
Delete an administrator account from a BlackBerry Enterprise Server
Click OK.
After you finish: Optionally, you can delete the database account associated with that administrator from the database.
39
Removing the BlackBerry Enterprise Server software
Installation Guide
Removing the BlackBerry Enterprise Server software
10
Remove the BlackBerry Enterprise Server software
Use this task to remove the BlackBerry® Enterprise Server or a BlackBerry Enterprise Server component that you have installed
on a separate computer.
1. On the taskbar, click Start > Settings > Control Panel > Add/Remove Programs.
2. Click BlackBerry Enterprise Server.
3. Click Remove.
4. Click Yes.
After you finish: Optionally, you can delete remaining log files and remove the JRE™ software and the Java® Web Start software
from the computer.
Delete registry entries from your computer
1.
2.
40
On the computer that you removed the BlackBerry® Enterprise Server software from, open the Registry Editor.
Delete the following registry keys:
Location
KEY
HKEY_LOCAL_MACHINE\SOFTWARE (Windows® 32-bit)
Research In Motion
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node
(Windows 64-bit)
HKEY_LOCAL_MACHINE\System\CurrentControlSet
\Services
HKEY_LOCAL_MACHINE\System\ControlSet001
\Services
HKEY_LOCAL_MACHINE\System\ControlSet00n
\Services
HKEY_CURRENT_USER\Software
HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\ CurrentVersion\Windows Messaging SubSystem
\Profiles
HKEY_USERS\.DEFAULT\Software
BBAttachServer and any keys starting with “BES” or
“BlackBerry”
BBAttachServer and any keys starting with “BES” or
“BlackBerry”
BBAttachServer and any keys starting with “BES” or
“BlackBerry”
Research In Motion
any keys named BlackBerryServer, BlackBerry Manager, or
listed as the name of your BlackBerry Enterprise Server
Research In Motion
Removing the BlackBerry database notification system
Installation Guide
Location
KEY
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
\Windows\CurrentVersion\App Paths
HKEY_CLASSES_ROOT\Installer\Products
BESManmmc.dll
any key in which the ProductName is BlackBerry Enterprise
Server
Removing the BlackBerry database notification system
You must remove the BlackBerry® database notification system manually if you installed it manually. You can remove the
BlackBerry database notification system from one BlackBerry Configuration Database instance or all BlackBerry Configuration
Database instances.
Remove the BlackBerry database notification system from a BlackBerry Configuration
Database
1.
2.
3.
4.
5.
6.
Open the Microsoft® SQL Server® Management Studio.
Using the console, navigate to Database\DBInstallScripts\SQLServer\5.0 in the BlackBerry® Enterprise Server installation
files.
Open the NotifyUnInstall.sql file.
Delete all commands after --- delete notification stored procedures and -- delete notification tables.
Run the script.
Perform one of the following actions:
• Restart Microsoft® SQL Server®.
• In Windows® Explorer, navigate to C:\Program Files\Microsoft SQL Server\MSSQL\Binn. Rename the RimEsp.dll file
(for example, RimEspXXX.tmp).
Remove the BlackBerry database notification system from all BlackBerry Configuration
Database instances
1.
2.
3.
4.
5.
Open the Microsoft® SQL Server® Management Studio.
Using the console, navigate to Database\DBInstallScripts\SQLServer\5.0 in the BlackBerry® Enterprise Server installation
files.
Open the NotifyUnInstall.sql file.
Run the script.
Using Windows® Explorer, navigate to <drive>:\Program Files\Microsoft SQL Server\MSSQL\Binn.
41
Installation Guide
6.
42
Delete the RimEsp.dll file.
Removing the BlackBerry database notification system
Installation Guide
Troubleshooting the BlackBerry Enterprise Server installation process
Troubleshooting the BlackBerry Enterprise Server
installation process
11
A third-party tool did not install and the BlackBerry Enterprise Server setup
application closed
Possible solution
1.
2.
3.
4.
On the BlackBerry® Enterprise Server installation media, open the Tools folder.
Double-click the setup application file for the tool that you want to install.
Complete the instructions on the screen.
Restart the BlackBerry Enterprise Server setup application.
Failed to write License Key to the Database
This error message appears when you try to add the BlackBerry® Client Access License key during the installation process.
Possible solution
After you restart the computer during the BlackBerry® Enterprise Server installation process, you must log in using the same
Windows® account that you used to start the installation process.
1.
2.
3.
4.
Close the setup application.
Log out of the computer.
Log in to the computer.
Restart the setup application.
Previous version detected but no database available
This message appears when you start the setup application and the setup application stops responding.
Possible solution
The registry keys that identify your BlackBerry® Configuration Database must exist in the Microsoft® Windows® Registry.
1.
2.
3.
On the computer on which you plan to upgrade the BlackBerry® Enterprise Server, open the Registry Editor.
In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.
Create the following case-sensitive string values (if they do not exist):
43
Installation Guide
4.
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005
•
DatabaseName: Type the name of the BlackBerry Configuration Database.
•
DatabaseServerMachineName: Type the computer name of the database server.
Restart the setup application.
The BlackBerry Collaboration Service does not connect to Microsoft Office
Live Communications Server 2005
Possible solution
If the instant messaging in your organization's environment supports Windows® Messenger with TLS, you must configure
authentication.
1.
2.
3.
4.
Download the trial edition of Microsoft® Office Communicator 2005 from www.microsoft.com/downloads.
Install Microsoft Office Communicator 2005 on the computer that hosts the BlackBerry® Collaboration Service.
Connect to Microsoft® Office Live Communications Server 2005 using Microsoft Office Communicator 2005.
If a connection does not open, verify that you installed or imported the certificates that are required for authentication.
The setup application did not prompt you to change or confirm the MAPI
profile
Possible solution
Create and change the MAPI profile manually.
1.
2.
3.
4.
5.
6.
7.
44
On the BlackBerry® Enterprise Server installation media, open the Tools folder.
Double-click the Fixmapisvc.exe file.
Verify that mapisvc.inf is installed in C:\winnt\system32\ or C:\windows\system32\.
On the taskbar, click Start > BlackBerry Enterprise Server > Edit MAPI Profile.
Type the Microsoft® Exchange server name.
Click the Windows® account that is associated with the MAPI profile.
Click OK.
Installation Guide
The setup application prompts you for access to the installation media for Microsoft .NET Framework version 1.1
The setup application prompts you for access to the installation media for
Microsoft .NET Framework version 1.1
When the BlackBerry® Enterprise Server setup application installs Microsoft® .NET Framework version 1.1 SP1 on a computer that
hosts a previously installed version of Microsoft .NET Framework version 1.1, it prompts you for access to the installation media
for Microsoft .NET Framework version 1.1.
Possible solution
You can access the netfx.msi file that is included with the BlackBerry Enterprise Server installation media.
1.
2.
3.
On the BlackBerry Enterprise Server installation media, open the Tools folder.
Double-click the netfx.msi file.
Complete the instructions on the screen.
45
Installation Guide
Glossary
Glossary
12
AJAX
Asynchronous JavaScript® and XML
BlackBerry Domain
A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Server
instances that connect to it.
BlackBerry MDS
BlackBerry® Mobile Data System
BlackBerry CAL
A BlackBerry® Client Access License (BlackBerry CAL) limits how many users you can add to a BlackBerry® Enterprise Server.
CDO
Collaboration Data Object
DMZ
A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists between the trusted LAN
of the organization and the untrusted external wireless network and public Internet.
DNS
Domain Name System
GAL
Global Address List
HTTP
Hypertext Transfer Protocol
HTTPS
Hypertext Transfer Protocol over Secure Sockets Layer
IIS
Internet Information Services
IP
Internet Protocol
ISAPI
Internet Server Application Programming Interface
46
Installation Guide
Glossary
J2SE
Java® 2 Platform, Standard Edition
JRE
Java® Runtime Environment
LAN
local area network
LDAP
Lightweight Directory Access Protocol
MAPI
Messaging Application Programming Interface
MDAC
Microsoft® Data Access Components
messaging server
A messaging server sends and processes messages and provides collaboration services, such as updating and communicating
calendar and address book information.
MMC
Microsoft® Management Console
MSDE
Microsoft® SQL Server® Desktop Engine
MSMQ
Microsoft® Message Queuing
MTLS
Mutual Transport Layer Security
SNMP
Simple Network Management Protocol
SQL
Structured Query Language
SRP
Server Routing Protocol
SSL
Secure Sockets Layer
47
Installation Guide
Glossary
TCP
Transmission Control Protocol
TCP/IP
Transmission Control Protocol/Internet Protocol (TCP/IP) is a set of communication protocols that is used to transmit data
over networks, such as the Internet.
TLS
Transport Layer Security
USB
Universal Serial Bus
XML
Extensible Markup Language
48
Installation Guide
Legal notice
Legal notice
13
©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and
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and service marks are the properties of their respective owners.
The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and
various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world.
Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents.
This documentation including all documentation incorporated by reference herein such as documentation provided or made
available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,
endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this
documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may
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is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements,
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This document might contain references to third-party sources of information, hardware or software, products or services and/
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damages or can anticipate such damages.
This documentation might contain references to third-party sources of information, hardware or software, products or services
including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third
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