Education Deployment Overview
 iOS 9.3 Contents

Education Deployment Overview
 iOS 9.3 Contents
Education Deployment Overview
iOS 9.3
Contents
What’s New
Apple School Manager
Managed Apple IDs
Shared iPad
Classroom App for iPad
Deployment Steps
Prepare
Set Up
Deploy
Enable
Support and Resources
At Apple, we believe that every student should have access to the best possible tools for learning. We also
understand the importance of making technology easy to deploy, so that it’s effortless to get devices into
the hands of teachers and students.
With iOS 9.3, we’ve made significant enhancements for schools and institutions that enable technology
managers, IT administrators, and teachers to more easily set up and manage iPad in the classroom.
This guide covers the steps involved to deploy iPad successfully in both one-to-one and shared device
deployments. You’ll learn how to prepare your environment, set up and deploy iPad, and enable teachers in
their classrooms.
iOS 9.3 delivers the following key enhancements:
• Apple School Manager. A new web portal that unifies the admin experience and enables you to enrol
devices, create Managed Apple IDs, buy content and more.
• Managed Apple IDs. Allows you to create and manage accounts for everyone at your school, so your
students and staff are ready to go from day one.
• Shared iPad. An elegant solution that provides students with a personalized learning experience in
shared environments.
• Classroom app for iPad. A brand-new app that gives teachers an elegant and powerful tool to manage
technology in the classroom and guide students.
• New management features. Powerful new management features to customize the classroom experience
and protect your school’s devices.
Note: Not all programs are available in all countries or regions. Deployment topics are covered at an
overview level in this guide, and in greater detail in the online iOS Deployment Reference.
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Apple School Manager
Apple School Manager is a new web portal from Apple that enables you to configure mobile device
management (MDM) enrolment settings, create Managed Apple IDs, buy content, and set up iTunes U
courses. This new destination is accessible through the web and is designed for technology managers and IT administrators.
Sign-up is simple. Once you’re enrolled in Apple School Manager, your school, district, or institution can
easily assign devices to an MDM solution; purchase apps and learning materials; and create accounts for
staff, teachers, and students. On your first login, a helpful Setup Assistant walks you through the steps you
need to manage your devices, such as creating new roles for your staff and helping you connect your
school’s MDM solution to supported student information systems (SIS).
If you’re already enrolled in the Device Enrolment Program (DEP) or the Volume Purchase Program (VPP), all
of your account information and data will be migrated to Apple School Manager, bringing together
everything needed to deploy iOS devices and Mac computers.
Managed Apple IDs
Apple School Manager is where you can create Managed Apple IDs for your entire school or district.
Managed Apple IDs are owned and controlled by your school or district and have been specially designed
to meet the needs of education institutions, including creating IDs in bulk and allowing for password
resets, limitations on purchasing and communications, and role-based administration. These new Managed
Apple IDs enable staff, teachers, and students to access Apple services while providing administrators and
managers with the controls they need to deploy Apple services throughout the school or district. Like any
Apple ID, a Managed Apple ID is used to access Apple services, including storing documents in iCloud
Drive, enrolling in iTunes U courses, and more.
Student information system (SIS) integration
Apple School Manager allows you to securely integrate with your SIS. By connecting your district’s SIS to
Apple School Manager, a Managed Apple ID can be automatically created for everyone in your organization,
including school administrators, staff, teachers, and students. Once you’ve authenticated and connected
your system, specific information such as names and classes are synchronized into Apple School Manager.
You can then manage roles and set initial passwords. Apple School Manager will periodically update any
changes from your SIS. And to ensure that your school’s directory data is preserved, no data is written back to your SIS.
Apple School Manager also tracks changes to classes and teachers throughout the year, so if a student
joins two weeks into the year, a Managed Apple ID tied to the student’s teacher will be waiting when the
student arrives at school.
You can also create accounts from a CSV file exported from a directory system, such as your LDAP server.
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Shared iPad
iOS 9.3 on iPad introduces a new feature called Shared iPad. This is a totally new way to use iPad in shared
learning environments, enabling multiple students to use the same iPad. Students log in with their own
Managed Apple IDs. While they work, apps that support cloud storage sync their data in the background.
Students log out when they’re done and iPad is ready for the next student. Data is cached locally on iPad
and, if necessary, it continues to push to the cloud even after logout. Thanks to this intelligent caching,
students don’t have to wait for everything to download after login—it’s already there.
Shared iPad supports a simplified login experience for younger students that makes signing in with their
Managed Apple IDs as easy as typing a PIN code.
Using Shared iPad requires the iPad to be supervised. Configuring Shared iPad with an MDM solution is
highly recommended. Profile Manager also supports Shared iPad.
Classroom App for iPad
Classroom is a powerful new iPad app that helps teachers guide learning, share work, and manage student
devices. Classroom works in both one-to-one and shared environments and is configured with MDM. The
app is available for free on the App Store and can be assigned directly to devices via MDM.
Classroom provides elegant methods for keeping students on task, as well as tools for teachers to manage
common classroom tasks. Classroom works seamlessly with Managed Apple IDs and your MDM solution or
Profile Manager, so setup is simple and works in both shared and one-to-one environments.
To get set up, you’ll create groups (called Classes) of devices and users with your MDM solution. Once in the hands of a teacher, Classroom uses Bluetooth and Wi-Fi to establish a connection between the teacher’s iPad and the student’s iPad. Commands and interactions are delivered over the school’s existing
Wi-Fi infrastructure.
Classroom helps educators use iPad in the classroom to keep things on track. Teachers can quickly launch
the entire class into a specific app or share and open a link to a website. When it’s time to take a quiz, the
teacher can open and lock an app while students take the quiz. Or teachers can use Classroom to present a student’s work via Apple TV. All with just a few taps.
Teachers can also reset passwords, see who’s connected, find out which apps students are using, and assign
students to a specific iPad for a class period. The Screen View feature in Classroom allows teachers to see
the screen of any iPad their students are using.
New Management Features
With iOS 9.3 technology, managers and IT admins have even more management features and capabilities
that benefit both classroom workflow and the overall management of your school’s deployments. These
updates include enhanced MDM controls, device restrictions, and configuration payloads. The following is a
summary of these new features:
• Home screen layout. Manage how apps, folders, and web clips are arranged on the Home screens of supervised devices.
• Lost Mode. A feature of Shared iPad that lets you see an “If lost, return to” message on the device. Can be viewed on the login window and the Lock screen.
• Notifications. Allows app badges, sounds, banners, and alerts to be managed on a per-app basis on
supervised devices.
• Safari domain additions. Lets you restrict the saving of website passwords to only those in an approved list.
• User-specific configurations. Specify Home screen layout, notifications, restrictions, and Safari AutoFill for each user with Shared iPad.
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• New device restrictions
- Allow Apple Music
- Allow Apple Music Radio
- Allow changes to Notifications settings
- Show/hide specific apps on Home screen
• New MDM commands
The following are new commands that can be issued by MDM solutions, such as Profile Manager:
- Set maximum cached user accounts with Shared iPad so you can control the number of accounts that are cached
- Delete user
- Log out user
- Enable Lost Mode
- Disable Lost Mode
• New MDM queries
The following are new queries that can be issued by MDM solutions, such as Profile Manager:
- User list
- Device location
- Device information
- Is Lost Mode enabled
- Maximum cached users
Deployment Steps
The deployment process has been simplified so that your school can get up and running more quickly and
more easily. There are four phases to consider when planning your deployment. Here’s an overview on how
to complete deployment for all your institution-owned devices.
1. Prepare. The first step in any deployment is to consider your existing environment. This includes your
wireless infrastructure and basic systems.
2. Set up. Apple School Manager simplifies deployment and unifies the admin experience by providing one place to manage people, devices, and content.
3. Deploy. Here you’ll deploy apps, books, and device settings with MDM, and distribute devices to
students and classrooms.
4. Enable. The Classroom app plays an essential role in helping teachers manage their classroom workflows.
And admins can deploy additional apps, content, and device settings to students and classes throughout
the school year.
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1. Prepare Your Environment
Planning for a successful deployment begins with preparing the right network and systems. The following
considerations will help you plan your network infrastructure as well as work with your mobile device
management (MDM) solution and your student information system (SIS).
Preparing your network
A great wireless network is an essential ingredient of any successful iPad rollout to support classroom
workflows and access education content. Consider the following items when building your network plan.
Coverage and capacity
One goal of designing a network based on coverage is to make sure the Wi-Fi signal reaches all areas
where Wi-Fi will be used. How will your students access content and collaborate all around campus? When
thinking about coverage areas, be sure to consider all your spaces, including common spaces, the gym, and
cafeterias. With great Wi-Fi coverage, the walls of the classroom are expanded.
While Wi-Fi coverage is important, the fundamental capability your network needs is support for a
sufficient density of devices. You will have many devices and users connecting to the network, so make
sure you have plenty of access points to support the number of simultaneous users in your environment. A design model based on capacity could include one or more access points for each classroom. The power
output of each access point could then be reduced to prevent the Wi-Fi signal of one access point from
crossing into multiple classrooms.
Always plan for capacity and use enterprise-class Wi-Fi gear for your infrastructure. Sufficient Internet
bandwidth is necessary to support access to educational content and classroom workflows. Consult your
Internet service provider and consider deploying a carefully planned and monitored test group of devices
first, which can provide essential data for full-scale deployments.
Finally, evaluate your current Internet and intranet bandwidth to determine if they can best support the
learning experience for students in your organization—today and in the future.
Content filtering
iOS supports multiple forms of content filtering, including restrictions (parental controls), global HTTP
proxy, and advanced content filtering, so you can cover all your network requirements. Devices running iOS 9 or later support advanced content filtering plug-ins from content filtering vendors.
Caching Server
Caching content within your network reduces Internet bandwidth and speeds up software installations.
This capability is especially important when deploying apps and books, as well as using services such as
iCloud and iTunes U. Caching can also speed up the download and delivery of software updates from Apple.
OS X Server includes a caching service for iOS devices and Mac computers. Caching Server speeds the
download of software distributed by Apple through the Internet and can dramatically reduce Internet
bandwidth utilization. Strategically deploying Caching Server within your organization’s infrastructure is
essential to providing a great user experience.
If your organization’s network has multiple sites or schools, an optimal configuration would include at least
one Caching Server per site. A Mac mini makes an excellent Caching Server. To learn more about Mac mini,
see Mac mini.
Caching Server can serve hundreds of clients concurrently. You get the best performance from your
caching service by connecting it to your network using Gigabit Ethernet. And when your network has
more than one Caching Server, the servers automatically share cached software.
When users receive their devices, they will likely download apps and content. Make sure your OS X Caching
Servers are installed and configured for use within the deployment space. To ensure that apps and content
are served from Caching Server, use a client to download the required apps before the deployment event.
You can monitor caching performance in the Server app.
For more information, see About Caching service.
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Preparing systems
Before you can deploy, you will want to prepare two primary systems—mobile device management (MDM)
and your student information system (SIS). MDM is an essential service that helps you configure and deploy
all your school’s devices. While SIS integration is optional, it provides a simplified way to create Managed
Apple IDs and integrates class rosters with Shared iPad and the Classroom app.
Prepare your mobile device management (MDM) solution
iOS has built-in mobile device management capabilities that can be used by third-party MDM solutions to
configure devices, deploy apps and books, and remotely manage devices over the air. MDM is an essential
component of any deployment, so you’ll want to adopt an MDM solution that fits your school’s needs.
Select an MDM solution for your school
MDM solutions are provided by Apple and third-party providers, offering a variety of server platforms,
management consoles, education features, and pricing structures. Consider your unique institutional needs
and evaluate your options. The following tips will help with your decision.
• Support for iOS 9.3. When selecting an MDM solution, make sure your vendor supports Apple School
Manager and the new education features of iOS 9.3.
• Education-centric functionality. Some MDM solutions offer functionality that is specific to learning
scenarios. For example, some MDM solutions may provide a simplified user interface for technology
managers, teachers, support staff, and students.
• Local-hosted or cloud-hosted MDM? MDM can manage devices anywhere in the world, making it well
suited for cloud hosting. If your organization chooses a cloud-hosted service, it may simplify some of the
steps outlined below.
• Vendor support. In case you need assistance, understand how to access support services and training
from your MDM vendor.
• Query and reporting services. MDM servers can query iOS devices for a standard set of values, including
hardware, software, and settings information. This data can be useful for asset management, compliance
monitoring, and automated notifications.
Configure your MDM solution
When installing your MDM solution, consider the following tips for configuring it with your network and
Apple services. You may want to test each of these services while you prepare to deploy devices on your
school’s network.
• Connecting to Apple services. MDM servers must connect to the Apple Push Notification service to
manage devices. The MDM solution must also connect to Apple School Manager in order to enrol
devices, distribute apps and books, and pull roster data.
• Connecting to directory services. Most MDM solutions work with directory services to leverage user
directories and groups. Integrating with your organization’s Active Directory, Open Directory, or LDAP
service allows the MDM server to prompt users for their directory credentials upon enrolment, as well as
associate users with devices. Some MDM solutions also integrate with student information systems (SIS).
Configuring your MDM server requires assigning the server a static IP address, a fully qualified domain
name, and a TLS certificate to secure communications, as well as opening specific firewall ports to enable
access by clients. If your solution is externally managed or hosted in the cloud, your vendor may handle
many of these items on your behalf. Learn more about configuring MDM with your network.
- Back up your MDM solution. Back up your MDM server regularly to ensure that it continuously
manages clients. Confirm that your backups can be validated and result in a functional MDM server
with the appropriate certificates, tokens, and client relationships. Cloud-hosted or externally managed
services can include automatic backup functionality. Contact your MDM vendor for more information
on backup.
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Prepare your student information system
A student information system (SIS) is what many schools and districts use to manage student data—
including everything from enrolment to class rosters to transcripts. You can import roster data into Apple School Manager by uploading CSV files or by linking your SIS.
Depending on which SIS your school uses, Apple School Manager may be able to directly import roster data
from your SIS. This data can then be used to create Managed Apple IDs and set up the Classroom app with
MDM. Contact your SIS provider for information regarding integration with Apple School Manager.
2. Set Up Apple School Manager
Apple School Manager is a new web-based portal from Apple that enables your school or district to
configure device assignments to your MDM server, create Managed Apple IDs, buy content, and set up
iTunes U courses. Apple School Manager makes it easy to get set up for your deployment, providing a
single place to manage people, devices, and content.
Getting started with Apple School Manager
Program requirements
Before you enrol in Apple School Manager, make sure you’re using a supported browser, have the necessary
information ready for setting up your account, and check whether your devices are eligible. Devices must
be purchased through specific channels to be eligible for device enrolment in Apple School Manager. To
verify that your device purchase methods are compatible, see Eligible devices.
Enrol in Apple School Manager
Once you’ve verified that you’ve met the program requirements, sign up for Apple School Manager.
• New accounts. Go to Apple School Manager, click Enrol, and enter the required information. During the
review process, the verification contact will be contacted by phone or email and asked for additional info
before your enrolment is approved.
• Existing accounts. If you’ve already enrolled your institution in the Volume Purchase Program (VPP) or
the Device Enrolment Program (DEP), you can use that same program agent account to enrol in Apple
School Manager. Go to Apple School Manager, sign in using your existing DEP or VPP program agent
account, and you will be presented with the option to migrate your account.
After you’ve enrolled your institution in Apple School Manager, log in to the website to assign devices to
your MDM solution; buy apps and learning materials; and create accounts for staff, instructors, and students.
Using Apple School Manager
When you first log in, Apple School Manager provides a simple Setup Assistant that makes it easy to get
going. You can follow the recommended steps, or close the Setup Assistant and access the portal directly.
You can also return to the Setup Assistant to complete additional steps at any time.
Adding managers
If you have other staff members in your institution who will add people, devices, and content, you can
invite them to join Apple School Manager. This feature allows you to delegate the responsibility of
managing specific functions or tasks. For example, in a large school district or university, you may have staff at the department level who also make decisions about purchasing apps in bulk for students.
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Managed Apple IDs
With Apple School Manager, it’s simple for your institution to create Managed Apple IDs in bulk for
students, teachers, and staff, while maintaining privacy and security for everyone. A Managed Apple ID is used to sign in to devices and access Apple services, including iCloud, iTunes U, and Apple School
Manager. Unlike consumer Apple IDs, Managed Apple IDs are owned and controlled by each school or
district and are designed to meet the needs of educational institutions—including password resets,
limitations on purchasing and communications, and role-based administration.
Creating Managed Apple IDs
You can create Managed Apple IDs manually, by uploading CSV files from your school’s directory service, or by linking your student information system (SIS).
• Add individual users. Managed Apple IDs can be created individually in Apple School Manager by
clicking Add New Person at the bottom of the window. For details on adding accounts, see Add an
account.
• Upload CSV files. User accounts and classes can be created in bulk by uploading CSV files to Apple
School Manager. To get started, click Upload CSV at the bottom of the window. For details on adding
accounts via CSV, see Add accounts from a CSV file.
• Connect your student information system (SIS). By connecting your supported SIS to Apple School
Manager, a Managed Apple ID can be automatically created for everyone in your school or district,
including school administrators, staff, teachers, and students. You can then manage roles and set initial
passwords. Apple School Manager will import only the necessary data from your SIS to create and
maintain your Managed Apple IDs and classes. It will also periodically update changes from your SIS. At no time is data written back to your SIS.
Using Managed Apple IDs
Manage roles
Once a Managed Apple ID is created, the administrator can then assign roles for the user. These roles define
what tasks users can perform in Apple School Manager and include Managers, Teachers, Staff, and Students.
Manage classes
A class is a collection of instructor and student accounts. Classes have at least one instructor added when
the class is created. Once a class is created, it’s used with your MDM solution to enable classes to appear in
the Classroom app and to simplify the login experience for students using Shared iPad.
Manage accounts
Administrators can complete a range of tasks within Apple School Manager to manage accounts, such as
searching for accounts when assigning roles or resetting passwords for a specific set of users. In addition,
you can manually add an account at any time, such as when a temporary instructor is added to your
school. You can view and edit account information, such as the user’s name, ID number, grade level, and
more. Depending on your role, you can also reset a user’s Managed Apple ID password. Learn more about
managing accounts.
Create additional accounts for staff
You can delegate control right from Apple School Manager to the appropriate staff by creating additional
“managers.” This capability is essential to ensure that if your initial Administrator leaves the organization,
you will not lose access to Apple School Manager. To create additional roles, see Manage administrators.
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Connect your MDM to Apple School Manager
Your MDM solution connects to Apple School Manager to enrol devices, distribute apps and books, and
pull roster data. Apple School Manager connects to your MDM using secure tokens, which expire annually.
Make note of the renewal date of the token upon installation.
To download a token so MDM can configure device enrolment and access roster data, see Add MDM servers.
Assign devices to your MDM server in Apple School Manager
You can assign your devices to MDM right from Apple School Manager. Device assignment can be done
automatically and enables your MDM server to configure activation settings on iPad, so the devices you’ve
purchased enrol in your MDM server when they are activated.
3. Deploy Devices and Content
Now that all your iPad devices are configured with settings, apps, and books, it’s time to get devices into
the hands of students and teachers. It’s important to plan the logistics of handing out devices to students
and staff, and some general recommendations are listed in the following section. In a one-to-one
deployment, users will receive their own devices, while in shared deployments, devices will usually be
placed in classroom carts.
Understanding deployment scenarios
iOS 9.3 streamlines the tools for both one-to-one and shared devices. It’s easier than ever to get iPad into
the hands of students and teachers right out of the box, so everyone is ready to go from day one.
One-to-one deployment
Providing a device to each student is referred to as a one-to-one deployment. This type of deployment can
be for a particular grade level; a department; or an entire school district, institution, or university. A one-to-one
deployment provides the greatest opportunity for iOS devices to positively impact the learning process. In a
typical deployment, your institution purchases devices for all eligible students and staff.
Shared deployment
Schools can also choose to rotate devices among students, which is referred to as a shared deployment. In
this case, iOS devices are purchased for use in a classroom, a lab, a library, or any use case where students
share devices throughout the day. iOS 9.3 brings a whole new way to manage shared devices while providing
a personalized learning experience with Shared iPad.
Your institution might also deploy a mix of scenarios; here are some examples:
• A middle school might deploy a one-to-one model for all grade levels.
• A large district might first deploy a one-to-one model at a single high school, then roll out one-to-ones
for the entire district.
• A K–8 school might deploy a one-to-one for fifth through eighth grades, and a shared deployment for
kindergarten through fourth grades.
• In higher education, a department might deploy a one-to-one model.
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Managing devices
Once you have assigned your devices in Apple School Manager, use your MDM to configure enrolment settings.
The first time an iOS device is turned on, it activates with Apple. You can choose the deployment type and device settings in your MDM console, so that when users activate iPad, it’s ready to go. Devices will automatically be enrolled in your MDM server over the air, enabling you to wirelessly send settings and commands.
Supervised devices
An important activation setting is supervision, which provides a higher level of management for iOS
devices owned by your institution. Supervision is recommended for both one-to-one and shared device
deployments to take advantage of additional management features, allowing restrictions such as defining
Home screen layout, or showing and hiding apps. See details on supervision.
General enrolment settings
For one-to-one deployments, your MDM solution can use Apple School Manager to streamline the initial
deployment and configuration of devices. For example, skipping specific screens of the iOS Setup Assistant,
and enabling mandatory MDM enrolment and over the air supervision all make deployment easier for IT.
Learn more about Setup Assistant configuration.
Note: MDM can also ensure that users authenticate before enrolling their devices into MDM, from within
the iOS Setup Assistant. This feature informs your school which user is using each device so that appropriate
settings and content can be deployed.
Enrolment settings for Shared iPad
Shared iPad is configured in Apple School Manager by your MDM server. The Shared iPad setting must be
applied in MDM before device activation, in addition to enabling supervision. The device will restart and
bypass the remaining Setup Assistant screens. Students can then log in with a Managed Apple ID. To remove
Shared iPad, the device must be erased and reactivated with the Shared iPad enrolment setting disabled in
MDM. For more information, see Shared iPad.
Configuring device settings with MDM
Your MDM solution can configure a range of powerful device settings, and you can use new supervised
restrictions designed specifically for education. iOS 9.3 adds the ability to show or hide certain apps on
each user’s Home screen and control access to Notifications settings and Apple Music. In addition, you can manage the Home screen layout, control the ability of users to modify account settings, and enable
Lost Mode.
Managing content
With apps from the App Store and books from the iBooks Store, iPad can transform into almost any tool
you can imagine—a calculator, a periodic table, a telescope, a movie studio, a musical instrument, and
more. Apple School Manager makes it easy to buy apps in bulk for all your students and teachers. And with
iOS 9.3, it’s easy to deploy your apps wirelessly to iPad.
Buy apps
The App Store features thousands of apps for education. Apple School Manager gives schools a simple way
to purchase apps in bulk. Many apps in the Volume Store offer special pricing for purchases of 20 or more
copies to eligible institutions.
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Deploy apps with MDM
Apple School Manager and MDM work together so your organization can purchase apps in volume and
then assign them to devices or users wirelessly. With managed distribution (an option in the Volume Store
to manage content with MDM), you can revoke and reassign apps to different devices and users so that
your organization retains full ownership and control of purchases.
With iOS 9 or later, MDM can assign and deploy apps to devices without requiring the user to have an
Apple ID. Note that books aren’t revocable or reassignable. See more on distributing apps and books.
Plan for app and book distribution
Use Apple School Manager to purchase all apps and books required for the initial rollout of devices,
including any apps or books needed for the first day of class. Note the size of the apps or books and
confirm that your Wi-Fi network can support distributing that amount of data to all devices. For guidance on deploying content with your specific MDM solution, contact your MDM vendor.
When deploying devices for the first time, it’s a best practice to assign apps to devices or users wirelessly
with MDM beforehand. If the device is supervised, apps can be installed silently by MDM. To alleviate
bandwidth saturation during the initial deployment, consider distributing only the apps necessary for the first day of class, and make additional apps available to devices for download over time.
Using Caching Server can make this process less bandwidth intensive. For more information about reducing
network utilization, see Caching Server.
Enable your staff to purchase content
Volume pricing requires that 20 or more copies of the same app be purchased at the same time with a
single account. Creating too many accounts may limit your organization’s ability to purchase the minimum
quantity required for volume pricing. To create additional accounts, see Manage administrators.
Request fulfillment of Apple apps
New iOS devices come with Apple’s popular productivity and creativity apps, including Pages, Numbers,
Keynote, GarageBand, and iMovie. Individual users can claim these licenses when using the devices for the
first time. To learn how to acquire these apps so your institution can manage the licenses, see Request free
iLife and iWork apps for iOS through the Volume Purchase Program.
VPP tokens
MDM servers communicate with the Volume Store to assign apps to users. A token is required for the MDM
solution to communicate with Apple’s Managed Distribution service. To download a token, see Distribute
content. Contact your MDM vendor for specific information about installing the token in your MDM server.
Tokens expire annually. Make note of your token’s renewal date upon installation. To avoid interruption,
remember to download an updated token and upload it to your organization’s MDM server before your
current token expires.
Important: Avoid installing the same VPP token on multiple MDM servers, as this results in servers that are
unaware of the assignments made by other servers.
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Plan events for one-to-one deployments
Planning events to launch your deployment can ensure the smooth handout of devices, so students and
teachers are up and running before school begins. Many schools host events to distribute devices and get
users up and running quickly in one-to-one deployments. Events give your school the opportunity to
educate stakeholders and parents on the benefits of iPad in the classroom, review acceptable use policy,
and efficiently distribute devices.
Hand out and unbox devices
A deployment event provides the opportunity to hand out and unbox devices. For one-to-one deployments,
devices are handed out to students and teachers prior to powering on; each user enrols in MDM as part of
Setup Assistant. For Shared iPad, devices are typically deployed on carts in classrooms and are ready to go
when students arrive in class.
4. Enable the Classroom
During the Enable phase, teachers can manage technology in their classrooms and guide students in new
ways. The Classroom app is the primary tool to guide and assist students by taking them into apps, books,
and websites. And technology managers can use a robust toolset to manage devices, people, and content.
Apple School Manager and an MDM solution are the central tools to complete remote management tasks
such as reassigning apps, querying devices, and resetting device passwords.
Deploying Classroom for iPad
Once each teacher’s iPad is managed by MDM, you can deploy and configure the Classroom app. MDM
creates the classes that your teachers will see when they launch the Classroom app. If your SIS is integrated
with Apple School Manager, class information automatically passes to your MDM solution for use in
configuring classes.
While restrictions, apps, and Home screen layout may differ for student and teacher devices, the class
groups in your MDM will be the same. Teacher and student devices should be supervised so they can
silently receive assigned apps.
To use Classroom, devices must support Bluetooth 4.0 or later (iPad 3rd generation or later, iPad mini or later).
Download and distribute the Classroom app
Classroom is available for free on the App Store and can be assigned to devices or users with MDM.
Download Classroom from the Volume Store so your MDM can deploy it remotely.
Prepare iPad for teachers and students
Once classes are created in MDM, teacher device profiles should update automatically. While restrictions, apps,
and Home screen layout will differ for student and teacher devices, the class groups in your MDM will be
the same. Your institution-owned devices should also be supervised, which will streamline Classroom app
distribution, so the devices can receive assigned apps. iPad must support Bluetooth 4.0 or later (iPad 3rd
generation or later, iPad mini or later).
Note: The Classroom app requires a dedicated teacher iPad, which cannot be configured with Shared iPad.
Classroom workflows
With the Classroom app, teachers can guide and conduct how students use their iPad—including activities
such as sharing a web page, opening an app, or viewing student screens remotely. Teachers can also
create their own groups within a class—tailoring guidance for a project team, a group of students, or
the entire class.
To keep students focused, teachers can lock students into an app on their device. They can also temporarily
lock all devices in the classroom. Teachers can even share a student’s iPad screen with the rest of the class
using AirPlay and Apple TV. Learn more about Classroom.
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Setting up Shared iPad
Shared iPad simplifies workflows for teachers and students by providing a personal learning experience on shared devices. Using the Classroom app, you can instantly assign devices to students and then return
devices to the login screen for the next class. Shared iPad greatly simplifies the transition between classes
and maximizes teaching time.
Simply check the Shared iPad option and your devices will be enabled in Shared iPad when activated.
When classes are set in your MDM solution, Shared iPad is ready to be assigned to students by the
Classroom app, simplifying the login experience for students.
Assigning shared devices with the Classroom app
Before class begins, teachers can assign any student to any Shared iPad. Students know which devices to
use because their photo or initials appear on the lock screen. And because data is locally stored on devices,
once students log in, their homework, apps, and assignments are exactly where they left off. So teachers
and technology managers won’t lose time backing up or wiping data between classes.
Additional Tools and Ongoing Management
With iOS 9.3, technology managers have a robust set of tools to manage devices, people, and content.
Apple School Manager and your MDM solution are the central tools to complete remote management
tasks such as reassigning apps, querying devices, and resetting device passwords. Some MDM solutions
include classroom tools that enable teachers to leverage additional capabilities in the classroom.
Commands
An MDM server can perform a wide variety of administrative commands on devices that are managed,
including changing configuration settings automatically without user interaction, or locking or wiping a
device remotely. Enhancements to the MDM protocol in iOS 9 provide new ways to secure and control
devices in the classroom. For example, you can now install and manage apps even if student access to the App Store is restricted.
• Enable Lost Mode: Puts the device in Lost Mode with information shown on the Lock screen. You can locate devices using your MDM solution while maintaining student privacy.
• Fetch device location: Allows the device to report its location if the device is in Lost Mode.
• Remote wipe: Erases the data on a lost or stolen device.
• Clear passcodes: Clears the device passcode on a one-to-one device when a user has forgotten it, so the user can enter a new one.
• Modify restrictions: Changes settings and policies for a student or a device.
• Install iOS update: Pushes a software update to the device. Requires the device to be in Apple School Manager.
Managing assessments
iPad can provide an easy way to guide a test taker to a single assessment app, and to disable hardware or software features that allow a test taker to circumvent the assessment and invalidate the results. iOS
devices that are supervised and enrolled in MDM can use Single App Mode (SAM) or Autonomous Single
App Mode (ASAM) to lock an iOS device to a single app. iOS includes a number of features—such as spell
checking, auto-correction, grammar checking, and dictionary lookup—that can be temporarily disabled by MDM during an assessment. Your organization can configure your devices for these settings. Also, a
number of MDM vendors offer teacher tools that allow teachers to send these commands right from their
own iPad devices.
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Deploying additional content
After devices are deployed and the initial set of apps and books is installed, your organization might want
to purchase additional apps and books as needed. For apps and books purchased after deployment, use
your MDM solution to assign them to users and install them on devices remotely. Some MDM solutions
include a self-service app catalog interface that allows users to initiate MDM app installation for apps and
books purchased by the institution.
Queries
An MDM server can query devices for a variety of information, including hardware information, such as
serial number, device UDID, or Wi-Fi MAC address; as well as software information, such as the iOS version
and a detailed list of all apps installed on the device. This information can be used to help ensure that the
appropriate set of apps is present on devices.
Updating settings and policies
Once devices are deployed, you might want to change how devices are configured. Because MDM enables
the wireless management of devices, changing settings can be simple and straightforward. If your
deployment is large, consider the impact that configuration changes might have on large sets of users and plan the changes accordingly.
Updating software with MDM
Once devices are running iOS 9, you can use MDM to remotely update future versions of iOS. This capability
helps keep all devices current and allows you to take advantage of new features and enhancements. If the
device has a passcode, MDM may prompt users to update. If devices do not have a passcode, MDM can
silently update iOS.
AirPlay and Apple TV
Now the Classroom app makes it even easier to present with AirPlay from both student and teacher devices.
Using AirPlay, teachers and students can wirelessly stream content from iPad to a projector or an HDTV via
Apple TV. Teachers can lead a class brainstorm or walk everyone through a presentation. And students can
share projects and other work on the big screen.
iOS devices can stream content to Apple TV even if the devices are on different networks. Peer-to-peer
AirPlay lets a user connect directly from a supported iOS device to Apple TV without first connecting to
your network. This capability eliminates the need to join the right network or disclose Wi-Fi passwords, and
it prevents reachability issues in complex network environments.
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Support and Resources
The following resources allow you to further explore these topics and opportunities.
Now that you’ve deployed devices, apps, and books, your students and teachers can experience learning
with iPad anywhere, anytime. Further inspire and empower your staff with Apple’s education collections on
the App Store, Apple’s creativity and productivity apps, iTunes U, iBooks, and the professional development
experiences offered through Apple Professional Learning. For assistance with project management, contact
your Apple Education Sales representative.
Online Resources
Explore the following resources to learn more about these topics:
• Education Deployment Guide
• Apple School Manager Help
• Classroom Help
• iOS Deployment Reference
• OS X Deployment Reference
• Education IT and Deployment website
Support options
Apple provides a variety of programs and support options for iOS users. Before deploying devices, find out
what’s available for your institution and plan for any additional support you’ll need.
AppleCare for iOS devices
Every iOS device comes with a one-year limited warranty and complimentary telephone technical support
for 90 days after the purchase date. This service coverage can be extended to two years from the original
purchase date with AppleCare+ for iPhone, AppleCare+ for iPad, or the AppleCare Protection Plan (APP) for
iPod touch. You can call Apple’s technical support experts as often as you like with questions. Apple also
provides convenient service options when devices need to be repaired. In addition, AppleCare+ for iPhone
and AppleCare+ for iPad offer up to two incidents of accidental damage coverage, each subject to a service fee.
iOS Direct Service Program
As a benefit of AppleCare+ and the AppleCare Protection Plan, the iOS Direct Service Program enables your
help desk to screen devices for issues without calling AppleCare or visiting an Apple Store. If necessary, your
institution can directly order a replacement iPhone, iPad, iPod touch, or in-box accessories. Learn more
about AppleCare programs.
AppleCare Help Desk Support
AppleCare Help Desk Support provides priority telephone access to Apple’s senior technical support staff. It
also includes a suite of tools to diagnose and troubleshoot Apple hardware, which can help your institution
manage resources more efficiently; it also improves response time and reduces training costs. AppleCare
Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis,
as well as troubleshooting and issue isolation for iOS devices.
AppleCare OS Support
AppleCare OS Support includes AppleCare Help Desk Support and incident support. It includes support for system components, network configuration, and administration; integration into heterogeneous
environments; professional software applications, web applications, and services; and technical issues
requiring the use of command-line tools for resolution.
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Summary
With iOS 9.3, it’s easier than ever to put devices in the hands of your students. Apple School Manager,
Managed Apple IDs, Shared iPad, and the new Classroom app work together to deliver the best experience
for every class. These new updates help simplify and streamline deployment so your school or district can
get up and running quickly.
Learn more about integrating iOS into institutions.
For more detailed technical information about deploying iOS, explore the iOS Deployment Reference.
© 2016 Apple Inc. All rights reserved. Apple, the Apple logo, AirPlay, Apple TV, GarageBand, iBooks, iMovie, iPad, iPhone, iPod touch, iTunes U, Keynote, Mac, Numbers, OS X,
Pages, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Music and iPad mini are trademarks of Apple Inc. AppleCare, Apple Store,
and iCloud are service marks of Apple Inc., registered in the U.S. and other countries. App Store and iBooks Store are service marks of Apple Inc. The Bluetooth® word mark
and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple is under license. IOS is a trademark or registered trademark of Cisco
in the U.S. and other countries and is used under license. Other product and company names mentioned herein may be trademarks of their respective companies. Product
specifications are subject to change without notice. This material is provided for information purposes only; Apple assumes no liability related to its use. March 2016.
Apple Deployment Programs—Education Deployment Overview | March 2016
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