My Pet's Life Pty My Pet Tracker User guide

My Pet's Life Pty My Pet Tracker User guide
USER GUIDE.
www.tagg.com
Tagg—The Pet Tracker™ User Guide
Snaptracs, Inc.
5775 Morehouse Drive
San Diego, CA 92121-1714
U.S.A.
Copyright © 2011 Snaptracs, Inc., a Qualcomm Company. All Rights Reserved.
Tagg—The Pet Tracker, Tagg, and the Tagg logo are trademarks of Snaptracs, Inc.
All other marks are owned by their respective owners.
Service subscription required. This technical data may be subject to U.S. and
international export, re-export, or transfer (“export”) laws. Diversion contrary to U.S.
and international law is strictly prohibited.
10-H6795-P2
August 19, 2011
User Guide
2
contents
Tagg—The Pet Tracker.................................................................................................................................. 4
How it Works................................................................................................................................................. 4
What’s in the Box.......................................................................................................................................... 5
Tagg™ Tracker Overview.............................................................................................................................. 6
Docking Station Overview............................................................................................................................. 7
Tagg Dashboard and Map Overview............................................................................................................. 8
Basic Setup................................................................................................................................................. 10
Step 1: Charge the Tagg Tracker................................................................................................................. 10
Step 2: Activate the Tagg Tracker Online.................................................................................................... 11
Step 3: Personalize Your Pet’s Profile........................................................................................................ 12
Step 4: Set Up Your Notifications................................................................................................................. 13
Step 5: Attach the Tagg Tracker to Your Pet’s Collar................................................................................. 14
Software Upgrades...................................................................................................................................... 16
How to Read Your Tagg Map........................................................................................................................ 17
Inside the Tagg Zone.................................................................................................................................... 17
Outside the Tagg Zone................................................................................................................................. 18
View Your Pet’s Location Trail..................................................................................................................... 19
Trip Mode...................................................................................................................................................... 19
Adjusting the Tagg Zone..............................................................................................................................20
How to Locate Your Pet............................................................................................................................... 20
Page Your Pet While Inside The Tagg Zone................................................................................................20
Request the Current Location of Your Pet (One Time Locate)...................................................................20
Track Your Pet.............................................................................................................................................. 21
Manage Your Devices.................................................................................................................................. 22
Manage Tagg Trackers.................................................................................................................................22
Manage Docking Stations............................................................................................................................23
Tagg Mobile Features................................................................................................................................. 24
Mobile Phone Commands..................................................................................................................................24
Tagg Applications for Your Mobile Phone..........................................................................................................24
Android Application............................................................................................................................................25
Care and Cleaning of Devices..................................................................................................................... 27
Specifications.............................................................................................................................................. 27
Warnings and Safety Information.....................................................................................................................28
Important Health Information and Safety Precautions.............................................................................28
Safety Precautions for AC Adaptor.............................................................................................................28
Safety Precautions for the Tagg Tracker and Docking Station . ...............................................................29
Safety Precautions for Direct Sunlight.......................................................................................................29
Underwriters Laboratories (UL) Listing.....................................................................................................30
Regulatory Statements............................................................................................................................... 31
Customer Support...................................................................................................................................... 33
User Guide
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Tagg—The Pet Tracker
Thank you for purchasing Tagg—The Pet Tracker™. The Tagg™ system offers you reliable location
technology so you can stay in touch with your pet. The Tagg smart location technology will help you
locate your pet if he goes missing, and it will send you a text and email if he wanders outside of your
designated Tagg zone.
Get started today with Tagg—The Pet Tracker, and you will have peace of mind, whenever and wherever
you are.
Sincerely,
The Tagg Team
How it Works
Tagg—The Pet Tracker is a pet tracking system that uses GPS advanced technology that allows you to
see where your pet is.
But the goal of the Tagg system isn’t just to find a lost pet – it’s to not lose him in the first place. With
the Tagg system, you create your own Tagg zone, the area where your pet spends most of his time. If he
leaves it, you get a text and email. At that point, you can locate and track your pet on the Tagg map on
your computer or smart phone.
Here are three ways you can stay in touch with your pet:
• On your computer. Visit www.tagg.com to view the Tagg map and see where your pet is at any time.
•O
n your smart phone. Use the web application on a smart phone browser to view the Tagg map
and see your pet when you’re on the go. You can also download the free Tagg app for your Android
smart phone or iPhone. See page 24.
•T
hrough texts and emails. Receive Tagg alerts and updates by text and email, or use text
commands to locate and track your pet.
User Guide
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WHat’s In the box
1. Tagg Tracker
2. Tagg Docking Station*
3. Power Kit (AC adapter/USB cable)*
4. Collar Clips
5. Straps (for thick and thin collar types)
*If you only purchased a Tagg tracker, it does not include a docking station and power kit.
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tagg tracker overview
The Tagg tracker attaches to your pet’s collar and transmits your pet’s location to you through the Tagg
website and email/text notifications.
1. Trip Button
2. Status Indicator
3. Release Points
4. Wings (antenna)
5. Charging Contact
6. Attachment Sensor
7. Product Label
Tracker – top view
Tracker – bottom view
About the Trip Button
The trip button does two things:
• Turns the tracker on/off (See chart below).
• Puts the tracker into “trip mode.” You can use it when you take your dog on a walk or run errands.
For more about trip mode, see page 19.
About the Status Indicator
To conserve battery life, the status indicator on the Tagg tracker will not be illuminated except when
performing the actions listed below:
Action
Tracker Status Indicator State
What it Means
Press and Hold the trip
button for 3 seconds
Solid Blue – 5 seconds
Solid Red – 5 seconds
Tracker has turned on
Tracker has turned off
Press and Release the trip
button
Flashing Blue – 10 seconds
Tracker is in trip mode
Page or Track Pet
Flashing Blue and Red
Tracker is being paged or tracked
Tracker on docking station
Flashing Blue
Tracker is charging (may take up to 60 seconds
to start flashing when first placed on the
docking station)
Tracker on docking station
Solid Blue
Tracker is fully charged
User Guide
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docking station overview
The docking station* charges your Tagg tracker and can extend the tracker’s battery life when your pet
is nearby. It must always be plugged in, powered on, and located within your Tagg zone.
1. Power Indicator
2. Docking Posts
3. Power Port
4. Page Button (press to locate tracker)
5. Charging Pins
6. Upgrade Indicator (Do not remove tracker
when lit, software upgrade is in progress)
Docking Station – top view
About the Page Button
If you’re at home and the Tagg system says your pet is “near the docking station” but you can’t find him,
you can page the Tagg tracker. See page 20 for more information.
Positioning the docking station for optimal performance:
• Keep the docking station within the boundary of your pet’s home Tagg zone, where your pet
spends most of its time.
•P
lace the docking station indoors, in an open area away from metal appliances.
• Ensure the docking station is plugged in and powered on (power indicator lights up blue).
*If you only purchased a Tagg tracker, it does not include a docking station and power kit.
Note: If you make a significant relocation of the docking station (such as taking it to a vacation
home), you must adjust the Tagg zone to reflect the new location and address.
Docking Station Indicator Lights
Docking Station Indicator
Indicator State
What it Means
Power Indicator (#1)
Not Lit
Docking station is off or unplugged
Solid Blue
Docking station is on
Flashing Blue - 15 minutes
Page button pressed, locating pet
Not Lit
Normal operation
Solid Red
WAIT: Software upgrade in progress. Do not
remove tracker until upgrade is complete. See
page 16 for more about upgrades.
Upgrade Indicator (#6)
User Guide
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tagg dashboard and map overview
The Tagg dashboard and map are two areas that you’ll use often on the Tagg website.
• T he Tagg dashboard is a quick view of your Tagg account – it’s what you use to manage your
devices and your Tagg service.
• T he Tagg map is where you’ll see your pet’s current and most recent locations, and it’s where you
can visually locate or track him if he leaves the Tagg zone.
Once you’ve created your account and activated your Tagg tracker, you can start using the dashboard
and map to keep track of your pet. See page 11 for more on activating your Tagg tracker.
Tagg Dashboard
As you see on the screen below, the dashboard is where you can:
• Activate the Tagg tracker.
• Create or modify your pet’s profile.
• Manage your accounts, devices, service, notifications, and billing.
• Get a quick view of the Tagg map.
(Your screen will look similar to this.)
User Guide
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tagg dashboard and map overview
Tagg Map
You’ll use the Tagg map to locate and track your pet. This section gives you a quick overview of the
map. To learn more, see the How to Read your Tagg Map section on page 17 of this guide.
1. Notification headline: Where you will receive alerts and updates about your pet’s location or the
Tagg system.
2. Tagg zone: The “safe zone” around your house that you’ll set during activation.
3. P
aw without pinpoint
: There’s no pinpointed GPS location, since your pet is close to the
docking station and in power saving mode.
4. Paw with pinpoint
5. Radius of accuracy: The circle around the paw
indicates the accuracy of the GPS location. In
general, the accuracy of the location will be a within a few yards or up to a few hundred yards,
depending on the quality of the GPS signal available at the time.
6. Pet status bar: Gives the last recorded location of your pet.
: Means there is a GPS location available.
(Your screen will look similar to this.)
User Guide
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basic setup
Now that you’ve had a quick overview of the key features of Tagg—The Pet Tracker, you can start the
setup process. There are five easy steps to complete:
• Step 1: Charge the Tagg tracker
•S
tep 2: Activate the Tagg tracker online
• Step 3: Personalize your pet’s profile
• Step 4: Set up your notifications
• Step 5: Attach the Tagg tracker to your pet’s collar
Step 1: Charge the Tagg Tracker
• Attach the AC adapter to the USB cable and plug the USB cable into the docking station
power port.
• Plug the AC adapter into an electrical outlet.
Note: The docking station cannot be powered through your computer’s USB port.
• If your Tagg docking station has an on/off switch on the bottom of the device, move it to the “on”
position (power indicator will light up blue).
Status Indicator
• Properly secure the tracker on the docking station by making sure its charging contact aligns
with the docking station’s charging pins. (When the tracker is docked in the correct position, the
tracker status indicator will light up blue within 60 seconds of docking).
• Your tracker will charge in less than two hours. Charging is recommended when the low battery
notification is received. Your battery may last up to 30 days, but actual battery life will vary based
on usage patterns.
Note: When your tracker is near the docking station, it automatically enters power saving mode,
providing you the maximum amount of time between charges.
While your Tagg tracker is charging, you can continue to the four remaining steps to complete the setup.
User Guide
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basic setup
Step 2: Activate the Tagg Tracker Online
To activate your tracker, it must be docked properly on the docking station. You may activate it while
it’s charging.
• Go to www.tagg.com.
• If you already have a Tagg account, please sign in. If you don’t have an account, please create
one now. Then, click activate.
• I n the Activation window, enter your Tagg ID number. Your unique Tagg ID number is located on
the top of the tracker wing and also on the bottom of the tracker (permanently affixed) as shown:
Note: Remove the temporary Tagg ID sticker after activation is complete.
• Verify your current subscription and read and accept the Terms & Conditions. Then, click
Continue.
• Set up your Tagg zone – this is the safe zone around your
pet’s home. When your pet leaves the Tagg zone, you will
be notified immediately.
n
n
n
(Your screen will look similar to this.)
he Pet Address field may have been auto-populated
T
with your shipping address. If so, the system has
created your initial Tagg zone around this address.
If this is not your pet’s home, please enter your pet’s
home address and click Update Map.
o adjust the Tagg zone, click and drag the orange
T
center pin
to the proper spot.
he Tagg zone defaults to the smallest possible area:
T
a 75-yard radius around the pet’s home. You can click
and drag the corner squares to enlarge the area up
to 1,000 yards.
IMPORTANT: The docking station must be located inside
the Tagg zone.
n
n
ame the Tagg zone (e.g., Home). Note: There is only one Tagg zone per account, regardless
N
of how many pets are on the account.
Verify your time zone and click Save Tagg Zone.
• Follow the steps on the Last Step! screen and click Activate. The activation process can take a few
minutes to complete. Your activation will be complete when you see the Congratulations! screen.
IMPORTANT: If the upgrade indicator
light is red, please do not remove your Tagg tracker from
the docking station until the light turns off.
User Guide
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basic setup
Step 3: Personalize Your Pet’s Profile
You can personalize your Tagg account by customizing your pet profile – just add your pet’s pictures
and information.
• To create a new pet profile, click Add A Pet. Fill in your pet’s name and select a paw icon.
Upload You Pet Photos
You can add up to 10 pictures of your pet to your photo gallery:
• Open your pet’s profile page and click Upload Images at the bottom of the page.
• In the Upload Images window, browse and select the image file you want to add (for best results,
use pictures that are in landscape orientation).
(Your screen will look similar to this.)
Set a Dashboard Pet Profile Picture
• In your gallery, click on the photo you want to use.
• Click Set Profile Picture. Use the viewer rectangle to identify the area of the photo that you want
to use. Click Save Profile Picture.
• To change the profile picture, just repeat the steps above.
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basic setup
Step 4: Set Up Your Notifications
The Tagg service can send you alerts and updates about the location of your pet and the status of your
tracker’s battery life. You’ll always see your notifications on the Tagg website, and you can also opt-in
to receive them by email and text message:
• Under Manage in the right column, click Notifications.
• Click Settings on the Notifications page.
• If you want your notifications to arrive through email or text,
enter your information.
• Choose to opt-in for email and/or text message notifications.
Notification Types
Alerts
Updates
Notices
Critical information, such as when
your pet has left the Tagg zone.
Non-critical information, such
as when the Tagg tracker is fully
charged.
Information about software
upgrades. When you receive a
software upgrade notice, dock
your tracker on the docking
station as soon as possible to
receive the upgrade.
Note: You must opt-in for text messaging to receive Alerts and Updates by text message, and to be
able to text the Track or Locate commands from your mobile phone. See page 24 of this guide for Tagg
mobile commands. Standard text messaging rates may apply.
Note: Make sure you add [email protected] to your email address book so that Tagg notifications don’t
get put into your spam folder by your email provider or email software.
Add Contacts to Your Tagg Account
You can keep your friends, family and neighbors up-to-date on your pet’s whereabouts by sharing
alerts and updates with them. That way, if your pet leaves the Tagg zone, you’ll have even more people
who will be notified and can act quickly to help get him home.
You can add up to five additional email addresses to your account – and don’t forget to include your
work or personal email accounts. We’ll send your contacts an email to let them know you’ve invited
them help keep track of your pet.
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basic setup
To Add Contacts to Your Tagg Account:
• Under Manage in the right column, click Notifications.
• Click Settings on the Notifications page.
• Enter up to five email addresses at the bottom of the page.
• Y ou can change, add or remove contacts at any time.
View Your Notifications History
All notifications are recorded in Notifications History and can be viewed in a number of ways:
• Under Manage in the right column, click Notifications.
• You can filter to view notifications by pet, Type or Date (e.g., Today, Week, Last 90 Days).
• Click Pet, Type, or Date to view fewer notifications, or click Date to see all notifications.
Step 5: Attach the Tagg Tracker to Your Pet’s Collar
Your Tagg setup is almost complete. Once the tracker is activated and fully charged; remove it from the
docking station by squeezing the release points on each side of the tracker.
•R
emove the collar from your pet and follow instructions shown below.
The illustrations below demonstrate how the tracker (top) attaches to the collar using the collar clip
(middle) and strap (bottom). Follow these easy steps for proper clip installation:
tracker
collar clip
strap
•H
olding the collar in one hand, place the collar clip on top of the collar as shown:
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basic setup
• Hook one side of the strap into the collar clip groove on one side of the collar clip:
• Holding the collar clip and strap in place with one hand, use your other hand to stretch the free
end of the strap* under the collar and up into the groove on the other side of the collar clip:
*Different color straps represent different sizes. The clear strap is for small collars and gray is for
large collars. The collar clip attachment should be snug on your pet’s collar.
CAUTION: It may take some force to stretch the strap all the way. Do not use tools or other devices
to attach the strap. Doing so may result in damage to the clip or strap.
•A
ttach the tracker to the collar clip by squeezing the release points and snapping it onto the clip
posts. Be sure both sides of the tracker click securely into place:
clip posts
To remove the collar clip from your pet’s collar, slide the collar clip and strap off the end of the collar
or pull and twist one side of the strap to remove the strap from the collar clip. The tracker works on
most standard flat collars and harnesses.
Do Use:
Do NOT Use (May interfere with tracking system):
•S
tandard buckle collars (nylon or leather)
•M
etal collars, including training collars
•P
lastic snap closure collars
•S
piked collars
•F
lat harnesses (nylon or leather)
•C
ollars with studs, jewels, or other raised adornments
The Pet Tracker setup is now complete.
User Guide
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Basic Setup
Software Upgrades
The Tagg system will occasionally send you a notification for a software upgrade – some of the
upgrades will simply keep your system running efficiently and some may be critical to system
functionality. It is important to complete the upgrade as soon as possible.
When You Receive an Upgrade Notification
• Follow the instructions in the upgrade notification you received.
• Dock one of your trackers on the docking station. Make sure the docking station is plugged
in and turned on.
•T
he upgrade indicator
will turn red while the upgrade is in progress. Be sure to leave the
tracker on the docking station the entire time it is red.
• W hen the upgrade indicator
the tracker.
is no longer red, the upgrade is complete and you can remove
User Guide
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how to read your tagg map
How to Read Your Tagg Map
The Tagg map is easy to read – take a look at the scenarios below for a quick overview. You can view
the map on your computer or smart phone at any time.
Inside the Tagg Zone
When your pet (we’ll call him Buster) is near the docking station, the Tagg tracker will be in power
saving mode to maximize your battery. At that time, the Tagg map will look similar to this:
• T he Tagg zone is the blue circle around Buster’s home.
• Buster’s location is identified by a paw icon
. Since he’s close to the docking station, in the Tagg
zone and in power saving mode, there’s no pinpointed GPS location.
• W hen Buster’s location is identified by a paw icon with a point:
location available.
•B
uster’s location is displayed with the time and date in the Pet Status Bar under the map.
, it means there is a GPS
Multiple Pets in the Tagg Zone
If you have more than one pet in the Tagg zone in power saving mode, their locations are identified
by a single blue square:
. The number in the center indicates the number of pets currently in the
Tagg zone.
User Guide
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how to read your tagg map
Outside the Tagg Zone
When your dog (we’ll call him Max) leaves the Tagg zone, the system sends an alert to your Tagg
account. If you have opted-in to receive email and text notifications, you will receive them as well.
Your Tagg map will look similar to this:
• A n Alert banner appears at the top of the map to let you know that Max is outside the Tagg zone.
• Max is identified by a paw icon with a pinpoint on the bottom
is a GPS location available for Max.
•T
he Pet Status Bar indicates that Max is “outside the Tagg zone” and provides an estimated street
address with a specified date and time of the last recorded location of your pet.
. The pinpoint means that there
User Guide
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how to read your tagg map
View Your Pet’s Location Trail
When your pet leaves the Tagg zone, you can turn on tracking to see his location trail. The location trail
is an animated dotted trail with all of your pet’s known locations since leaving the Tagg zone.
When tracking is on, the Show Trail button appears under the Pet Status Bar. To see the location trail
on the Tagg map:
• Click Show Trail.
•M
ove your cursor over a dot to see the address of that location and the date and time your dog
was there:
(Your screen will look similar to this.)
Your dog’s location trail will be recorded the entire time he is outside of the Tagg zone, even if you
initiate multiple tracking sessions or one time locates. Clicking Show Trail will replay all of the
locations.
Trip Mode
When you take your dog with you while running errands or out for a walk, you may exit the Tagg zone.
To avoid getting alerts during that time:
• Press and release the trip button on the Tagg tracker.
• T he status indicator flashes blue for 10 seconds to let you know the tracker is entering trip mode.
• Trip mode lasts for approximately 10 minutes and then automatically returns to normal
monitoring activity and power saving mode when you return home.
While the Tagg system is in trip mode, you can still monitor your pet’s location. You can perform a one
time locate or initiate tracking during the trip if necessary. If you return home before the 10 minutes
are up, the system will know you’re back and resume normal activity.
IMPORTANT: If you press and hold the trip button for more than 3 seconds, the tracker will turn off.
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how to read your tagg map
Adjusting the Tagg Zone
You can adjust your Tagg zone at any time. You can make it larger, smaller or change it completely
when you make a significant relocation of your docking station (to a vacation house, etc.).
The tagg zone is managed in your account and is communicated to each of you trackers.
To Adjust the Tagg Zone
• On the Tagg website, select the Tagg Map tab. Under the map, click Adjust Tagg Zone.
• Use the navigation tools at the top of the map
to adjust your view.
•T
here are three ways to change your Tagg zone:
n
n
n
(Your screen will look similar to this.)
lick and drag the orange center pin
C
to recenter the Tagg zone.
o expand or contract the zone, click and
T
drag the corners of the Tagg zone.
r, type a new street address in the space
O
provided and click Update.
•C
lick Save Tagg Zone to save your changes.
How to Locate Your Pet
Page Your Pet While Inside the Tagg Zone
If you’re at home and the Tagg system says your pet is “near the docking station” but you can’t find him,
you can page the Tagg tracker:
• Press the Page button on top of the docking station.
• You will receive a notification of your pet’s location in a few minutes.
• T he docking station status indicator will flash blue for 15 minutes.
• T he tracker status indicator will flash blue and red for 15 minutes.
•T
o stop the page before the 15 minutes are up, press the Page button again.
Note: A page is only successful if the Tagg tracker is within range of the docking station signal. If a
page does not return a location, request a one time locate via the Locate button in the Tagg website
or text LOCATE to 52366.
Request the Current Location of Your Pet (One Time Locate)
If you want to know the current location of your pet – whether inside or outside of the Tagg zone – you
can request a single locate. See the chart below.
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how to LOCATE Your pet
Track Your Pet
When your pet leaves the Tagg zone, you can turn on the Track feature. The system will update
your pet’s location about every 3 minutes over a 30-minute period. You will receive a notification for
each new location, and it will be updated on the Tagg map. If you still haven’t found your pet after 30
minutes, you can start another tracking session. See the chart below.
Action
Using the Tagg Website
Using Text Messages
Before Initiating a Locate or Track
Command
•O
pen the Tagg Map
•M
ake sure you have opted-in
To Locate
•C
lick the Locate button on your • T ext “Locate” to 52366
for text message notifications
under Notification Settings on
the Tagg website.
pet’s status bar. A single location
will be given for your pet.
• If you have more than one pet,
text “Locate PetName”.
Example: Locate Skipper
• Y ou’ll receive a text with your
pet’s location.
To Track
•C
lick Track under your pet’s
status bar. The green dot
indicates that tracking is on:
Note: You must turn on tracking
for each pet. Your pet can only have
one tracking session in progress
• T o stop tracking, click the
at a time. To start a new tracking
Track button again. The dot
session, the current session must be
will return to gray:
completed.
• T ext “Track” to 52366
• Y ou can text “Track
PetName” to track all of your
pets. Example: Track Skipper
• In approximately 3 minutes,
you’ll receive a text with an
updated location for your pet(s).
• T ext “Track Off” to stop
tracking.
IMPORTANT: If you text STOP to 52366 you will stop receiving all Tagg notifications (e.g., alerts and
updates) to your registered mobile phone. If you want to restart Tagg text notifications, you will need to
opt-in for text messages on notification’s setting page.
Note: You can see a complete list of Tagg mobile commands on page 24 of this guide.
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manage your devices
All activity involving your devices – the Tagg tracker and docking station – can be managed through
your Tagg account. To view each device, click My Devices under Manage in the right column.
Manage Tagg Trackers
This is where you can view and manage all of your Tagg trackers, including information such as:
• Tracker unique identification number
• W hich pet is paired with a specific tracker
• Date the tracker was added to your account
To manage your trackers, click Tagg Trackers under the My Devices tab:
(Your screen will look similar to this.)
To change the tracker paired to your pet, use the drop down menu next to the tracker.
Note: A tracker can only be paired with a single docking station.
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manage your devices
Manage Docking Stations
This is where you can view and manage all of your docking stations, including information such as:
• Docking station unique identification number
• Docking station name
• Pet(s) paired with that docking station
•D
ate the docking station was added to your account
• Adding or removing a docking station
To manage docking stations, click Tagg Docking Stations under the My Devices tab:
Note: You must always have at least one docking station active in your account. For more information,
please visit the Answer Center in the Support section of the Tagg website.
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23
Tagg Mobile features
Mobile Phone Commands
If you have opted-in to receive text message notifications, you can use the commands below to request
information about your pet’s location or to turn tracking on and off. You can text commands to 52366 at
any time to stay in touch with your pet. You may want to add that number as a mobile phone contact.
Text commands to 52366
Command
Description
LOCATE
Request a location for your pets
LOCATE PetName
Request a location for a specific pet
TRACK
Turn on continuous tracking for your pets
TRACK PetName
Turn on continuous tracking for a specific pet
TRACK OFF
Turn off continuous tracking for your pets
TRACK OFF PetName
Turn off continuous tracking for a specific pet
BATTERY
Request battery status for your pets
BATTERY PetName
Request battery status for a specific pet
Note: Text commands are not case-sensitive, and they can be typed in upper or lower case. Standard
text messaging rates may apply.
Tagg Applications for Your Mobile Phone
Using your mobile phone, you can quickly track your pet’s location. You can either go to the Tagg
Website at www.tagg.com using your mobile browser or download the free Tagg Android smart phone
or iPhone mobile applications (coming soon).
On your mobile phone, the Tagg applications allow you to:
• Track and locate your pet.
• Receive notifications and view your notification settings.
• Access your pet profile.
With the Tagg Android and iPhone apps, you can also:
• Get driving directions to your pet’s location.
• Find places nearby that are pet-friendly.
User Guide
24
Tagg Mobile features
Tagg Android Application
To get the free Tagg Android application:
• Go to the Android Market, search for “Tagg,” and download the app to your phone.
To launch the app:
• Tap the
in your phone’s menu.
• To use the Tagg Android application you must set up an account on www.Tagg.com. If you don’t
have a Tagg account, go to www.tagg.com to create one.
•S
ign in to the Android Application using your email address and Tagg password.
• Make sure that GPS is enabled on your phone.
Using the Tagg Android Application
There are three primary screens that you’ll use to keep track of your pet:
• Dashboard.
• Tagg Map.
• Pet Profile.
Dashboard
The first screen you will see when you launch the
application is the Dashboard.
You will always see your pet’s current known location
and battery status in the Dashboard. While you are on
the Dashboard, you can bring up the Options menu to:
pet-friendly places nearby, like restaurants
° Forind
dog parks.
° V iew your Tagg notification settings .
ccess the Tagg Terms and Conditions and Tagg
° ACustomer
Support numbers.
° Sign out of the application.
User Guide
25
Tagg Mobile features
Tagg Map
To get to the Tagg Map from the Dashboard screen, Tap on your pet’s last known location or the
in top right
corner. You can also get to the Tagg map from the Pet Profile screen by tapping on
in the top right corner.
n the Tagg Map, you’ll see your Pet’s location
° Oyour
location .
and
on your pet in the map will bring up information
° Tonapping
your pets last known location.
ap the buttons on the Map to either Start Tracking your
° Tpet,
or get driving Directions to his most recent location.
Important: Before requesting Directions, always perform
a Locate from the Pet Profile page. This will ensure that
you are getting directions to your pet’s most recent position.
o see one of your pets on the Map, tap the
° Tthe
top right corner.
icon in
view your location on the Map, tap the Center Map
° Ttoo Owner
icon.
Pet Profile
To view the Pet Profile page, tap on the
in the Map. You’ll see your pet’s last known location information.
Then tap on the arrow icon in pet’s last known location dialog to bring up the Pet Profile page.
° The Pet Profile page will display your pet’s information and current location.
° From this screen you can Track, Locate or request driving Directions to your pet.
User Guide
26
care and cleaning of devices
Care and Cleaning of Devices
Tagg Tracker
Do not bend, fold, or tear the wings on the tracker, as this will damage the antenna.
Use a damp cloth or paper towel with mild dish soap to clean the outside of the tracker.
The Tagg tracker is intended to be worn by your pet at all times. Although the tracker is water resistant,
it may be damaged if submerged in water beyond three feet (one meter) for longer than 30 minutes. Do
not exceed these thresholds when exposing the Tagg tracker to water, moisture, or dampness.
CAUTION: Avoid exposing the tracker to flea spray. Doing so can damage the tracker.
Docking Station
Use a dry cloth to clean the outside of the docking station. Never soak the docking station in water.
If the docking station gets wet, unplug it immediately and contact Tagg customer support.
Specifications
Specifications
Tracker
Docking Station
Dimensions
1.49" x 3.18" x .77"
2.92" x 2.92" x 1.52"
Capacity
340 mAh
80mAh (limited devices)
Battery Type
Lithium Ion Polymer,
Rechargeable
Lithium Ion Polymer,
Rechargeable
Voltage
3.7V Nominal
3.7V Nominal
Operating Temperature
-30C to +50C
-20C to +50C
Storage Temperature*
-40C to +85C
-40C to +85C
Waterproof
Per IP67- Water resistant up to 1
meter for no longer than 30 minutes
No. Do not get the docking station
wet.
Pet Size
Designed for pets over 10lbs
N/A
Pet Weight
1.16 oz
2.09 oz
* Storage temperature means occasional extremes outside of operating temperature range that can
occur for a variety of reasons, on an infrequent basis for relatively short durations. The product is not
expected to operate properly in these conditions, but it is expected to recover and operate properly
again when returned to the operating temperature range.
User Guide
27
warnings and safety information
WARNING: Read all the instruction before using your Tagg—The Pet Tracker System
1. Important Health Information and Safety Precautions
When using this product, the safety precautions below must be taken to avoid possible legal liabilities
and damages. Retain and follow all product safety and operating instructions. Observe all warnings in
the operating instructions on the product. To reduce the risk of bodily injury, electric shock, fire and
damage to the equipment, observe the following precautions.
CAUTION! The Tagg products are only intended for tracking pets. Do not use for tracking children,
other humans or objects. Using the Tagg products in a manner other than specified in the user manual
may cause injury.
To reduce the risk of injury, close supervision is necessary when the product is used near children.
2. Safety Precautions for AC Adapter
Plug the AC Adapter only into a power source in accordance with the input voltage ratings marked on
the AC Adapter.
This product is intended for use when supplied with power from the internal battery or external AC
Adapter. Replace the AC Adapter only with Tagg—The Pet Tracker AC Adapter, model WS-227-40. Use
of an incorrect AC Adapter can cause the battery to catch fire or explode and may result in injury to
persons or damage to the equipment.
Do not operate this product with a damaged cord or plug, or after the product malfunctions or is
dropped or damaged in any manner.
Go to www.tagg.com/support for instructions on how to obtain a replacement product or service for
examination, repair, electrical or mechanical adjustment.
Servicing of Double Insulated Products:
The AC Adapter provided with Tagg docking station has double insulation and has no serviceable parts.
User Guide
28
warnings and safety information
In a double-insulated product, two systems of insulation are provided instead of grounding. No
grounding means is provided on a double-insulated product, nor should a means for grounding be
added to the product. Servicing of a double-insulated product requires extreme care and knowledge of
the system, and should be done only by qualified service personnel. Replacement parts for a doubleinsulated product must be identical to those parts in the appliance. A double-insulated product is
marked with the words “DOUBLE INSULATION” or “DOUBLE INSULATED”, or with the symbol (square
within a square):
3. Safety Precaution for the Tagg Tracker and Docking Station
WARNING! This product contains a Li-ion or Li-ion Polymer battery. Do not disassemble, crush,
puncture, short external contacts, expose to temperatures above 60°C (140°F), or dispose of in fire or
water. Failure to follow these instructions may cause the battery to leak, catch fire, or explode.
Avoid dropping the product.
If the battery leaks:
•D
o not allow the leaking fluid to come in contact with skin or clothing. If contact has already
occurred, flush the affected area immediately with clean water and seek medical advice.
•D
o not allow the leaking fluid to come in contact with eyes. If contact has already occurred, DO
NOT rub; rinse with clean water immediately and seek medical advice.
•T
ake extra precautions to keep a leaking battery away from fire, as there is a danger of ignition or
explosion.
Do not use the Tagg docking station outdoors.
4. Safety Precautions for Direct Sunlight
Keep this product away from extreme temperatures. Do not leave the product inside a vehicle or in
places where the temperature exceeds 60 degrees C (140 degrees F), such as on a car dashboard,
window sill, or behind glass that is exposed to direct sunlight or strong ultraviolet light for extended
periods of time. This may damage the product and overheat the battery which may result in fire or
explosion.
• Keep the Device Dry. Keep the docking station and related components away from excessive
moisture and do not submerge the tracking device beyond one meter for longer than thirty
minutes. If the docking station gets wet, unplug it immediately to reduce the risk of electric shock
and damage. Do not use device if water damage is visible. It is recommended to purchase a
replacement device. Contact Customer Care at [email protected] for advice. Water damage may
not be covered under the warranty.
• Accessories. Use only the accessories approved by Qualcomm Consumer Services, Inc. with the
Tagg products. Use of any unauthorized accessories with the products may damage the products
or cause injury and will invalidate the warranty.
User Guide
29
warnings and safety information
5. Underwriters Laboratories (UL) Listing
This product and its accessories are UL Listed to UL 73 Motor-operated Devices as an Animal Care
Appliance.
Underwriters Laboratories Inc. (“UL”) has not tested the performance or reliability of the Global
Positioning System (“GPS”) hardware, operating software or other aspects of this product. UL has
only tested for fire, shock or casualties as outlined in UL’s Standard(s) for Safety UL 73 Certification
does not cover the performance or reliability of the GPS hardware and GPS operating software. UL
MAKES NO REPRESENTATIONS, WARRANTIES OR CERTIFICATIONS WHATSOEVER REGARDING THE
PERFORMANCE OR RELIABLITY OF ANY GPS RELATED FUNCTIONS OF THIS PRODUCT.
SAVE THESE INSTRUCTIONS.
User Guide
30
regulatory statements
Regulatory Statements
• For regulatory identification purposes, your product is assigned the number:
FCC ID: J9CFTD1 for the Tagg™ tracking device.
FCC ID: J9CFBC1 for the docking station.
• T his equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
º Reorient or relocate the receiving docking station.
º Increase the separation between the equipment and the docking station.
º Plug the docking station into another electrical outlet away from the receiver that is
º Contact Customer Care at [email protected] for help.
experiencing interference. Turn off the Tagg tracking device before entering the aircraft (see
page 7 for instructions).
• T his device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
• To comply with FCC RF exposure compliance requirements, a separation distance of 20 cm (8
inches) must be maintained between the antennas for the Tagg tracking device and all persons.
For more information regarding this requirement, please visit our Answer Center located on the
Support page of our web site.
• Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the Tagg tracking device.
• In an aircraft:
º The Tagg tracking device transmissions could interfere with aircraft electrical and
communications systems. Turn off the Tagg tracking device before entering the aircraft.
User Guide
31
regulatory statements
• Potentially Explosive Environments:
º Turn off the Tagg tracking device when in any area with a potentially explosive atmosphere
º Turn off the Tagg tracking device while at a fuel distribution or storage area, chemical plant,
and obey all signs and instructions. Sparks in such areas could cause an explosion or fire
resulting in bodily injury or even death.
where blasting operations are in progress and areas where the air contains chemicals or
particles such as grain dust metal powders and any other area where you would normally be
advised to turn off your vehicle engine.
• Operation of the Tagg tracking device near medical equipment.
º Implantable Devices
The Health Industry Manufacturers Association recommends that a minimum separation of
six inches be maintained between the Tagg tracking device and a pacemaker or defibrillator
to avoid potential interference with the implantable device.
º Hearing Aids
The Tagg tracking device may interfere with some hearing aids. In the event of such
interference, you may want to contact Customer Care to discuss alternatives.
º Other Medical Devices
If you use any other medical device, consult the manufacturer of your device to determine if
they are adequately shielded from external RF energy. Your physician may be able to assist
you in obtaining this information.
User Guide
32
customer support
For answers 24 hours a day 7 days a week, please check out our online support center at
www.tagg.com/support.
• T he Answer Center helps you find answers to common questions.
• T he following online Video Tutorials will show you how to get started:
n
How Tagg—The Pet Tracker Works
n
W hat’s in the Box
n
S etup/Activation
n
Collar Attachment
n
Notifications
•P
roduct guides are available to print or search in PDF format.
For additional support, please call 1.855.PET.TAGG (1.855.738.8244) to speak with a customer
care representative.
User Guide
33
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