Quantum FastStor 2 User guide

Quantum FastStor 2 User guide
FastStor 2
User Guide
Document Number: 6-00515-03 Rev A
Copyright Notice

© 2003-2004 ADIC
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© 2003-2004 ADIC EuropeTM
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ADIC USA
Tel.: +1 303-705-3900
Fax: +1-303-792-2465
ATAC: 1-800-827-3822
http://www.adic.com
Published: February 2004
ADIC Europe
ZAC des Basses Auges
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Tel:+00.800.9999.3822
Document Number: 6-00515-03 Rev A
ADIC CORPORATE • 11431 WILLOWS ROAD, NE • REDMOND, WASHINGTON, USA • 1-800-336-1233
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Contents
Introduction
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Formatting Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Safety
Intended Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Safeguards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protective Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Front Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Federal Communication Commission Notice (USA only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
IC Notice (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
EN 55022 Compliance (Czech Republic Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CE Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
VCCI Notices (Japan Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Description
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Switches and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Contents
iii
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Getting Started
Unpacking and Inspecting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Checking the Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Unpacking the Autoloader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Choosing an Installation Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Autoloader SCSI Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting SCSI and Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting More than one FastStor 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Preparing the Host System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
SCSI Host System Adapter and Connection Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing Optional Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Operating the Autoloader
Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Normal Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Abnormal Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Understanding the Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
27
28
28
29
29
Powering on the Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Working with Data Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Importing Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exporting Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unloading Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Write-Protecting Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintaining Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
31
32
32
33
33
34
Cleaning the Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Re-Inventory of Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Managing the Autoloader
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6-00515-03 Rev A
Resetting the Autoloader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Viewing or Changing the SCSI IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Viewing or Changing the Autoloader SCSI ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Viewing or Changing the Tape Drive SCSI ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Autoloader Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Random Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sequential Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Circular Mode On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Autoload Mode On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
39
39
39
39
40
Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using the Library Management Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using a Firmware Upgrade Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using System Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Running a System Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Retrieving Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Displaying Cycle Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Viewing Event Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Viewing Firmware Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Displaying Product Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Displaying Firmware Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Troubleshooting and Diagnostics
Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Removing Stuck Cartridges From Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Viewing Autoloader Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Contacting ATAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
FastStor Website. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Specifications
Physical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Contents
v
Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
vi
6-00515-03 Rev A
Introduction
This manual provides sufficient training information for operation of your FastStor 2 Autoloader. It
is recommend that you read through the manual before using your FastStor 2 Autoloader.
Audience
This guide is intended for general use by anyone interested in learning about or using the FastStor
2 autoloader.
The section topics in this guide include:
•
Introduction—An overview of the FastStor 2 autoloader documentation set.
•
Description—Provides general information about the FastStor 2 autoloader and its
components.
•
Getting Started—Describes the basic set-up procedures for your FastStor 2 autoloader.
•
Operating the Autoloader—Describes normal operating procedures of the FastStor 2
autoloader.
•
Managing the Autoloader—Describes how to manage the autoloader, including how to
update firmware and how to change SCSI IDs.
•
Troubleshooting and Diagnostics—Describes message processing and troubleshooting
hints.
•
Specifications—Provides specification information for the FastStor 2 autoloader.
The following documents are associated with this guide:
•
FastStor 2 Quick Start Guide (6-00516-01 Rev. A)
•
ADIC Products System Information Guide (6-00618-01 Rev. A). Describes the hazard
symbols, messages, safety features, and operational considerations for the safe operation
of this ADIC Product.
Safety Information
The following symbols and highlighted passages note important information:
Audience
7
Symbol
WARNING:
CAUTION:
NOTE:
Description
Definition
Consequence
WARNING:
Imminent
hazardous
electrical
situation
Death or serious
injury
CAUTION:
Potential
damaging
situation
Possible damage to
the product, data, or
environment
NOTE:
Indicates
important
information that
helps make better
use of the system
No hazardous or
damaging
consequences
Formatting Conventions
The following is a list of formatting conventions used throughout this document:
Italics
• Headline, e. g., Chapter 2, Description
• File name, e. g., ERRORS.TXT
Bold
• Special Term, e. g., Utilities
• Operating element/key on the Operator
Panel
• Terms appearing on the Operator Panel
Courier
• State of the equipment,e.g., ONLINE
• Switch position, e. g., ON, OFF
An operator is responsible for ensuring that only qualified personnel perform the following
procedures on the equipment:
8
•
Prepare for operation
•
Set-up
•
Start-up
•
Operate
•
Shutdown
•
Maintenance
•
Restart
6-00515-03 Rev A
CAUTION:
CAUTION: Operation on the FastStor 2 by untrained personnel can
lead to equipment malfunction and void the warranty.
WARNING: SOME WORK AND MODIFICATIONS CAN ONLY BE PERFORMED WITH THE
APPROPRIATE QUALIFICATIONS AND TRAINING (FOR EXAMPLE, REPLACEMENT OF THE
POWER SUPPLY). MOST IMPORTANTLY, KNOW AND OBSERVE ALL SAFETY RULES
BEFORE WORKING WITH THE EQUIPMENT.
Formatting Conventions
9
10
6-00515-03 Rev A
Safety
Read all safety and operating instructions before operating this product. Keep this manual for future
reference. This unit is engineered and manufactured to assure your personal safety. Improper use
can result in potential electrical shock or fire hazards.
NOTE:
In addition to the safety instructions in this guide, local and professional safety
rules apply.
Intended Use
This equipment is designed for processing magnetic tape cartridges. Any other application is not
considered the intended use. ADIC shall not be held liable for damage arising from unauthorized
use of the library. The user assumes all risk in this aspect.
Safeguards
To maintain the safeguards, observe the following basic rules for installation, use, and servicing of
the FastStor 2:
•
Heed Warnings—Adhere to all warnings on the product and in the operating instructions.
•
Follow Instructions—Follow all installation and operating instructions.
•
Ventilation—Situate the FastStor 2 so that its location or position provides adequate front
and rear ventilation (at least two inches).
•
Heat—Situate the product away from heat sources such as radiators, heat registers,
furnaces, or other heat-producing appliances.
•
Power Sources—Connect the FastStor 2 to a power source only of the type directed in the
operating instructions or as marked on the product label.
•
Power Cord Protection—Route the AC line cord so that it is not likely to be walked on or
pinched by items placed upon or against it, paying particular attention to the cord at the wall
receptacle and the point where the cord exits from the product.
•
Object and Liquid Entry—Take care to ensure that objects do not fall and liquids are not
spilled into the product's enclosure through openings.
Intended Use
11
•
Servicing—Do not attempt to service the product beyond that described in the operating
and installation instructions. All other servicing should be referred to qualified service
personnel.
Precautions
•
Do not use oil, solvents, gasoline, paint thinners, or insecticides on the unit or near the unit.
Vapors from these types of chemicals can damage the tape media components.
•
Do not expose the unit to moisture or store unit in temperatures higher than 60 ºC (140 ºF),
or to extreme low temperatures. See Environment specifications for operating
temperatures.
•
Keep the unit away from direct strong magnetic fields, excessive dust, and electronic/
electrical equipment that generate electrical noise.
•
Hold the AC power plug by the head when removing it from the AC source outlet; pulling
the cord can damage the internal wires.
•
Use the unit on a firm, level surface free from vibration.
Protective Devices
The FastStor 2 is equipped with the following protective devices:
•
Front Power Switch
Front Power Switch
Switching off the Front Power Switch removes power from the electronics which causes the picker
to stop immediately. This switch also removes power from the drives.
WARNING:
THE FRONT POWER SWITCH FUNCTIONS AS A POWER INTERRUPT
ONLY. TO COMPLETELY REMOVE ALL POWER, DISCONNECT THE AC
LINE CORD FROM THE ELECTRICAL SOURCE.
Regulatory Notices
ADIC libraries are designed, tested, and classified for their intended electromagnetic environment.
These electromagnetic environment classifications generally refer to the following harmonized
definitions:
Class A is typically for business or industrial environments.
Class B is typically for residential environments.
To determine which classification (Class A or B) applies to your tape library, examine all registration
labels located on the bottom, the back panel, or on the inside of the chassis below the magazines.
12
6-00515-03 Rev A
Federal Communication Commission Notice (USA only)
To determine which classification applies to your library, examine all FCC registration labels located
on the bottom or back panel of your library or on installable components. If any one of the labels
carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels
carry either the Class B rating distinguished by either an FCC ID number or the FCC logo, your
system is considered to be a Class B digital device.
Once you have determined your system's FCC classification, read the appropriate FCC notice here.
Note that FCC regulations provide that changes or modifications not expressly approved by ADIC
could void your authority to operate this equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions:
•
This device may not cause harmful interference.
•
This device must accept any interference received, including interference that may cause
undesired operation.
NOTE:
Use only shielded cables for connecting peripherals to this device to reduce the
possibility of interference with radio and television reception. Using shielded
cables ensures that you maintain the appropriate FCC radio frequency
emissions compliance (for a Class A device) or FCC Certification (for a Class A
device) of this product.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the manufacturer's instruction manual, may cause harmful interference with
radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which
case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's
instruction manual, may cause interference with radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the
following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and the receiver.
Federal Communication Commission Notice (USA only)
13
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/television technician for help.
•
Obtain a copy of the following booklet:
•
FCC Interference Handbook, 1996, available from the U.S. Government Printing
Office, Washington, DC 20402, Stock No. 004-000-00450-7.
In compliance with FCC regulations, the following information is provided on the device or devices
covered in this document.
FCC Declaration of Conformity
Product Name:
FastStor 2
Model Number:
FS2
Company Name:
Advanced Digital Information Corporation
PO Box 97057
Redmond, WA 98073-9757 USA
(425) 881-8004
IC Notice (Canada Only)
To determine which classification (Class A or B) applies to your tape library, examine all registration
labels located on the bottom, the back panel, or on the inside of the chassis below the magazines.
A statement in the form of "IC Class A ICES-3" or "IC Class B ICES-3" will be located on one of
these labels.
Note that Industry Canada regulations provide that changes or modifications not expressly
approved by the tape library manufacturer could void your authority to operate this equipment.
This Class A (or Class B, if so indicated on the registration label) digital apparatus meets the
requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la Classe A (ou Classe B, si ainsi indiqué sur l'étiquette d'enregistration)
respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada.
EN 55022 Compliance (Czech Republic Only)
This device belongs to category A devices as described in EN 55022, unless it is specifically stated
that it is a category B device on the specification label. The following applies to devices in category
A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all
steps necessary to remove sources of interference to telecommunication or other devices.
Pokud nenÌ na typovÈm ötitku poËÌtaËe uvedeno, ûe spad· do t¯Ìdy A podle EN 55022, spad·
automaticky do t¯Ìdy B podle EN 55022. Pro za¯ÌzenÌ za¯azen· do t¯Ìdy A (ochrannÈ p·smo 30m)
podle EN 55022 platÌ n·sledujÌcÌ. Dojde-li k ruöenÌ telekomunikaËnÌch nebo jinych za¯ÌzenÌ, je
uûivatel povinen provÈst takov· opat¯enÌ, aby ruöenÌ odstranil.
14
6-00515-03 Rev A
CE Notice
Marking by the symbol
indicates compliance of this tape library to the EMC (Electromagnetic
Compatibility) and Low Voltage directives of the European Community. Such marking is indicative
that this tape library meets or exceeds the following technical standards:
EN 55022 Limits and Methods of Measurement of Radio Interference Characteristics of
Information Technology Equipment.
EN 55024:1998 Information Technology Equipment - Immunity characteristics - Limits and
methods of measurement.
EN 61000-3-2 Harmonic current emissions test.
EN61000-3-3 Voltage fluctuations and flicker in low-voltage supply systems test.
EN 61000-4-2 Electrostatic discharge immunity test.
EN 61000-4-3 Radiated, radio-frequency, electromagnetic field immunity test.
EN 61000-4-4 Electrical fast transient/burst immunity test.
EN 61000-4-5 Surge immunity test.
EN 61000-4-6 Immunity to conducted disturbances, induced by radio-frequency fields.
EN 61000-4-8 Power frequency magnetic field immunity test.
EN 61000-4-11 Voltage dips, short interruptions and voltage variations immunity test.
EN 60950: 1999-2004 3rd Edition "Safety of Information Technology Equipment, including
Electrical Business Equipment."
EN 60825-1: 1996 "Safety of Laser Products," if applicable.
A Declaration of Conformity in accordance with the preceding standards has been made and is
on file at ADIC Europe, ZAC de Basses Auges, 1, rue Alfred de Vigny, 78112 Fourqueux,
FRANCE.
VCCI Notices (Japan Only)
For Class B products based on the standard of the Voluntary Control Council for Interference for
information technology equipment: If this equipment is used near a radio or television receiver in a
domestic environment, it may cause radio interference. Install and use the equipment according to
the instruction manual.
CE Notice
15
For Class A products based on the standard of the Voluntary Control Council for Interference by
Information Technology Equipment (VCCI): If this equipment is used in a domestic environment,
radio disturbance may occur, in which case, the user may be required to take corrective actions.
Note that VCCI regulations provide that changes or modifications not expressly approved by the
tape library manufacturer could void your authority to operate this equipment.
Declaration of Conformity
The signed Declaration of Conformity is on file with Advanced Digital Information Corporation,
17275 NE 67th Court, Redmond, Washington 98052, and ADIC Europe, ZAC des Basses Auges
1, rue Alfred de Vigny, 78112 Fourqueux, France.
16
6-00515-03 Rev A
Description
The FastStor 2 autoloader provides automated data storage, archival, backup, and retrieval for a
range of systems from desktop workstations to small office local area networks to storage area
networks. The standard product is designed for use in a general office environment, and has a fully
finished appearance for use on a desktop; however, it can be installed easily into a rack.
The autoloader contains one drive and 8 fixed storage locations for tape media. There is a single
slot door located on the front of the autoloader for inserting and removing tapes. A carousel
mechanism is used to move tape within the autoloader, and a robotic picker is used to either move
a tape from the carousel to the drive, or from the carousel to the media access door. There is an
Operator Panel located on the front of the unit for operator interface.
It is compatible with most operating systems and environments that support the SCSI interface, but
requires either direct support from the operating system or a compatible backup application to take
full advantage of its many features. For specific information about your autoloader, including
autoloader capacity, drive information, and physical size, see Specifications.
Features
Your autoloader has the following features:
•
Multi-function Operator Panel—The autoloader Operator Panel consists of four LEDs,
four buttons, and an LCD screen. The Operator Panel provides everything you need to
monitor autoloader status and to control all of its functions.
•
Cleaning Cartridge—Although the cleaning cartridge can occupy a cartridge storage slot
in the autoloader (facilitating automated cleaning cycles), manual insertion of a cleaning
cartridge is permitted by importing the cleaning cartridge through the Operator Panel.
•
Cartridge Pre-Check—Whenever you power up your autoloader, it will scan the cartridge
storage slots and the drive and then build a log of valid cartridge locations.
•
Reverse Cartridge Protection—The import/export cartridge storage slot is designed to
prevent the cartridges from being inserted incorrectly.
•
Built-in Diagnostics—Your autoloader includes diagnostic firmware that tells you when
drive head cleaning is required, reports diagnostic results, and drive operating status.
•
Barcode Ready—The available barcode reader option can deliver instant media
verification and inventory.
Features
17
•
Rackmount Ready—The available rackmount kit enables you to rackmount your
autoloader in 2U of rack space.
Switches and Indicators
The following topic illustrates the front, rear, and other operation components for the FastStor 2
autoloader.
Front Panel
Use Figure 3-1 and Table 3-1 to identify the front panel components.
Figure 3-1 Autoloader Front Panel
Table 3-1
Front Panel Component Names
Callout
Description
1
Mail slot
2
Front panel LEDs
3
Front panel LCD screen
4
Control buttons
5
Power switch
Rear Panel
Use Figure 3-2 and Table 3-2 to identify the rear panel components.
18
6-00515-03 Rev A
Figure 3-2 Autoloader Rear Panel
Table 3-2
Rear Panel Component Names
Callout
Description
1
Power connector
2
Fan vent
3
HD68 SCSI Connectors
Switches and Indicators
19
20
6-00515-03 Rev A
Getting Started
This section describes how to install and set up the FastStor 2 autoloader.
Unpacking and Inspecting
Before you begin, clear a desk or table so that you can unpack the autoloader.
CAUTION:
If the room in which you are working differs from the temperature in
which the autoloader was shipped or stored by 30° F (15° C) or more,
let the autoloader acclimate to the surrounding environment for at
least 12 hours before opening the shipping carton.
Checking the Accessories
The autoloader equipment box includes the following items:
•
1 US power cord
•
1 European power cord
•
1 SCSI Ultra 2 LVD Multimode Terminator
•
1 Documentation CD
•
1 Quick Start Guide (paper copy)
Unpacking the Autoloader
Follow the directions below to unpack the autoloader.
To unpack and inspect the autoloader for shipping damage
1. Clear a table or desk so that you have room to unpack the autoloader.
Unpacking and Inspecting
21
2. Inspect the shipping box for damage. If you notice any damage, report it to the shipping
company immediately.
3. Open the shipping box and remove the accessories package. Set the accessories package
aside for now.
4. Lift the autoloader and padding out of the box and place it on the work surface, top facing up.
CAUTION:
Do not set the autoloader on its end or side.
5. Carefully remove the shipping padding from the left and right sides of the autoloader. Then
remove the bag from the autoloader.
NOTE:
Save the packing materials in case you need to move or ship the
autoloader in the future.
Choosing an Installation Location
Choose an installation location that meets the criteria in Table 4-1. See Specifications for more
information about autoloader specifications.
Table 4-1
Location Criteria
Requirement
Criteria
Standalone requirements
Select a location that is flat, sturdy, level, and close to a host
system server. Do not place the autoloader on the floor or other
carpeted surfaces.
CAUTION: Do not place the autoloader on its side or
upside down or stack items that weigh more than 5 KG
(11.02 lbs) on top of the autoloader.
Room temperature
10-35º C (50-95º F)
Power source
AC power voltage: 100-127 VAC; 200-240 VAC
Line frequency: 50-60 Hz.
NOTE: Locate the AC outlet near the autoloader. The AC
power cord is the product's main AC disconnect device and
must be easily accessible at all times.
Weight
26 lbs (12 kg)
Air quality
Minimal sources of particulate contamination. Avoid areas near
frequently used doors and walkways, stacks of supplies that
collect dust, printers, and smoke-filled rooms.
CAUTION: Excessive dust and debris can damage
tapes and tape drives.
Humidity
22
20-80% RH
6-00515-03 Rev A
Requirement
Criteria
Clearance
Back Minimum of 15.4 cm (6 inches)
Front Minimum of 30.8 cm (12 inches)
Sides Minimum of 5.08 cm (2 inches)
Autoloader SCSI Connections
The autoloader incorporates a wide SCSI-2, Low-Voltage Differential (LVD) SCSI bus, but may also
be attached to a Single-Ended (SE) SCSI bus. Make sure your SCSI host system adapter or
controller supports these standards. If you connect the autoloader to the SE SCSI bus or if there
are SE devices attached to the same SCSI bus, the autoloader's performance is limited to the
maximum data transfer speed and maximum cable lengths of the SE bus.
The autoloader is NOT compatible with a standard differential (Diff) or High-Voltage Differential
(HVD) SCSI bus. The autoloader is compatible with a narrow (50-pin) SCSI bus using a 68-pin to
50-pin adapter that terminates the unused 18 pins. These adapters are sometimes labeled highbyte termination.
Connecting SCSI and Power Cables
The following describes how to connect the SCSI and power cables.
NOTE:
The autoloader is an Ultra-2 Wide device. Only use cables and terminators
specified for Ultra-2 use or labeled as MultiMode.
To connect the SCSI and power cables to the autoloader
1. Shut down and turn off the selected server. Turn off all attached devices, such as printers and
other SCSI devices. Remove the power cables from the server and all attached accessories.
CAUTION:
Failure to remove the power cables from these devices could
result in damage to the autoloader.
2. Attach one end of the SCSI cable to one of the connectors on the rear panel of the autoloader.
3. Attach the other end of the SCSI cable to the connector on the SCSI host system bus adapter
or to the connector on the previous device on the SCSI bus.
Autoloader SCSI Connections
23
NOTE:
If the SCSI cable does not fit the connector on your SCSI host system
adapter, you either have an incompatible SCSI host system adapter or you
need to purchase a cable adapter, or a different cable. Contact your service
representative or your SCSI host system adapter manufacturer for
information.
4. Attach the terminator to the remaining SCSI connector on the rear panel of the autoloader (if
the autoloader is the last or only device on the SCSI bus). Otherwise, attach the cable to the
next device on the SCSI bus. Make sure that the last device on the SCSI bus is properly
terminated.
5. Attach the female connector of the power cable to the power connector on the rear panel of the
autoloader.
6. Plug in the power cable to the nearest properly grounded power outlet, and then plug in the host
server system or workstation and all attached devices.
CAUTION:
To disconnect all power from the autoloader, remove the power
cord from the outlet. The power switch only puts the power on
stand-by.
7. Turn on the autoloader by setting the power switch on the front panel to the ON position. You
will need to use the tip of a pen or similar item to move the switch to the desired position.
Check the LCD display to make sure the autoloader is receiving power. If it is not, check the
power connections and your power source. During the Power-On Self Test (POST), all four
LEDs are illuminated briefly, followed by just the Ready/Activity LED flashing. When the
initialization sequence is complete, the LCD screen displays the Home screen.
8. Turn on any other devices you turned off earlier, and then turn on the server.
24
6-00515-03 Rev A
Connecting More than one FastStor 2
If you are connecting more than one autoloader on the same SCSI channel, connect each unit to
the previous unit with an additional shielded interface cable. It does not matter which SCSI
connector on each autoloader you connect the interface cable to. Each SCSI ID comes predefined
with each autoloader. Make sure that you configure each autoloader unit with its unique drive SCSI
ID and autoloader ID. Your autoloaders will not function properly if they have the same SCSI IDs,
see Viewing or Changing the SCSI IDs. Also, ensure that you terminate the last device in the
chain.
Preparing the Host System
At this point you need to refer to your software installation guide for instructions on installing the
backup/controlling software for the autoloader onto the host system. Read through the SCSI Host
System Adapter and Connection Guidelines before installing the software.
SCSI Host System Adapter and Connection Guidelines
If necessary, install a SCSI host system adapter, software, and compatible driver(s). Refer to the
manuals for the host system and SCSI host system adapter for detailed instructions. In addition,
follow these general guidelines:
NOTE:
The LVD host system bus adapter is recommended. A single ended SCSI host
system bus adapter does work, but can severely degrade performance. Also, if
there are any SE devices on the same SCSI bus, the entire SCSI bus
negotiates down to SE speed and can severely degrade performance.
•
When the host server system is powered on, install software, and/or driver(s) that are
compatible with the autoloader. Most backup software packages require an additional
module to communicate with the autoloader robotics.
•
If the host server system is connected to a network, check with the system administrator
before turning off power.
•
Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding
straps and anti-static mats when handling internal components.
•
Make sure that the host server system has an open expansion slot.
•
Make sure that your backup application supports the SCSI host system adapter.
Depending on the server configuration, you may need to change the SCSI IDs of the
autoloader (see Viewing or Changing the SCSI IDs).
•
Ensure the autoloader is properly terminated. If the autoloader is the only SCSI device—
other than the SCSI host system adapter—on the selected SCSI bus, it must be terminated.
Likewise, if the autoloader is physically the last SCSI device on the SCSI bus, it must be
terminated. Only the devices physically at the beginning and end of the SCSI bus should
be terminated.
•
Verify the connection between the autoloader and host system by making sure that the host
server system's operating system recognizes the autoloader:
In Windows NT ™: Settings -> Control Panel -> SCSI Adapter
Preparing the Host System
25
In Windows 2000™: Settings -> Control Panel -> System -> Hardware -> Device
Manager -> Tape Drive and/or Media Changer
For more information on verifying the connection of SCSI devices, consult the operating system
documentation.
Installing Optional Hardware
The FastStor 2 autoloader has the following optional hardware that you can install and use:
26
•
Rackmount Kit
•
Barcode Reader
6-00515-03 Rev A
Operating the Autoloader
This topic discusses how to operate the following FastStor 2 autoloader components.
Operator Panel
The Operator Panel consists of four LEDs, four buttons, and an LCD screen. The Operator Panel
provides everything you need to monitor autoloader status and to control all of its functions.
Normal Display
The display defaults to the Home screen. The Home screen consists of the autoloader status on the
top line and the current cartridge inventory on the second line (see Figure 5-1).
NOTE:
“SEQ” appears next to the front panel inventory when the autoloader is in
Sequential mode. Nothing appears when the autoloader is in Random mode.
The cartridge inventory indicates all slots that contain a cartridge by displaying the slot number.
Empty slots are indicated by a dash (-).
Figure 5-1 Home Screen, Drive Empty
Operator Panel
27
If the tape drive has a cartridge loaded, the top line displays Drive loaded. The cartridge currently
loaded in the drive is indicated by an alternating black block and the slot number. This display can
also indicate that the specified cartridge is being loaded, unloaded, imported, or exported. The
autoloader status line indicates the current operation. See Figure 5-2 for an example.
Figure 5-2 Home Screen, Drive Loaded
Abnormal Display
An exclamation point (!) displayed in the inventory indicates that the autoloader has identified a
cartridge in the indicated slot that is either an invalid cartridge type, or has had a media-related
error. These can be caused by faulty media, or dirty read/write heads in the tape drive. The Media
Attention LED indicator is also illuminated in this case. See LED Indicators for more information.
Exporting the indicated cartridge will clear the error condition. See Exporting Cartridges. If these
symptoms occur on multiple known good cartridges, consider cleaning the tape drive. See
Cleaning the Tape Drive. If a particular cartridge causes these symptoms repeatedly, that
cartridge may be defective or invalid.
LED Indicators
The Operator Panel includes four LED indicators that provide a variety of information as detailed in
the following table.
Table 5-1
LED Indicators
LED
Color
Description
Ready/Activity
Green
Illuminated when power is on. Blinking whenever there is
tape drive or autoloader robotics activity.
Clean Drive
Amber
Illuminated when the tape drive has determined that a
cleaning cartridge should be used (see Cleaning the
Tape Drive). Additional cleaning of the tape drive is not
necessary.
28
6-00515-03 Rev A
LED
Color
Description
Media Attention
Amber
Illuminated if the tape drive has detected a cartridge or
tape fault. Recommended action is to export the cartridge
from the autoloader. Doing so turns off the LED (see
Exporting Cartridges). If a particular cartridge causes
these symptoms repeatedly, that cartridge may be
defective.
Error
Red
Illuminated if an unrecoverable tape drive or autoloader
error occurs. A corresponding error message appears on
the LCD screen (see Viewing Event Logs).
Control Buttons
The Operator Panel includes four buttons that provide access to all operations and information
menus. Table 5-2 describes each control button function.
Table 5-2
Control Buttons
Button
Description
Cancel
Cancels the current menu option and returns to the previous menu
level or Home screen.
Previous
Selects the previous item or value in the currently displayed menu.
Next
Selects the next item or value in the currently displayed menu.
Enter
Executes the current menu or selects the current option displayed on
the LCD panel.
Understanding the Menu Structure
The following graphic depicts the autoloader menu structure.
Operator Panel
29
Figure 5-3 Operator Panel Menu Structure
Powering on the Autoloader
To power-on the autoloader
•
30
Use the eraser end of a pencil or something similar to press the left side of the power
switch.
6-00515-03 Rev A
The autoloader powers up.
Working with Data Cartridges
The following describes how to work with your data cartridges. For specific information about
allowed autoloader data cartridges, see Specifications.
Importing Cartridges
This option commands the autoloader to import a cartridge into a specific empty slot on the
carousel.
CAUTION:
Performing an import or export of media during a data backup may
result in adverse results, which could include backup failure or other
errors.
To import tapes into the autoloader
1. Make sure the write-protect switch is set as desired for each data cartridge (see WriteProtecting Cartridges).
2. From the Home Screen or main menu, press + or – until Command appears on the top line of
the LCD screen.
3. Press ENTER to access the available options.
4. Press + or – until the Import message appears on the LCD screen. Press ENTER to select.
5. Press + or – until the desired slot number appears on the LCD screen and press ENTER.
You are not given the option to import a cartridge to an occupied slot.
6. When the Insert Cartridge Slot message appears on the LCD screen and the mail slot opens,
insert the desired data cartridge into the mail slot so that the write-protect switch is facing out
from the autoloader.
Working with Data Cartridges
31
NOTE:
If you are using the Operator Panel to clean the drive, import the cleaning
cartridge only when the Operator Panel requests it. You may keep a
cleaning cartridge in the autoloader if the backup software can manage the
drive cleaning.
7. Repeat steps 5 and 6 as needed for any additional cartridges, and then press CANCEL when
you are done importing cartridges.
8. Verify that the LCD screen shows that the desired slots have cartridges installed.
Exporting Cartridges
This option moves a cartridge from a specific slot to the mail slot.
CAUTION:
Performing an import or export of media during a data backup may
result in adverse results, which could include backup failure or other
errors.
To export cartridges from the autoloader
1. From the Home Screen or main menu, press + or – until Commands appears on the top line
of the LCD screen. Press ENTER.
2. Press + or – until the Export message appears on the LCD screen. Press ENTER.
3. Press + or – until the desired slot number appears on the LCD screen. Press ENTER. You are
not given the option to export from an empty slot, and you cannot export directly from the drive.
4. When the Remove Cartridge message appears on the LCD screen and the cartridge is ejected
through the mail slot, remove the exported cartridge from the autoloader, and press ENTER.
5. Repeat steps 3 and 4 as needed for any additional cartridges.
6. Press CANCEL when you are done exporting cartridges.
7. Make sure the LCD screen indicates that the desired slots contain cartridges.
Loading Cartridges
This option loads a cartridge from the autoloader slots into the tape drive.
To load cartridges
1. From the Home Screen or main menu, press + or – until Commands appears on the top line
of the LCD screen. Press ENTER to select.
2. Press + or – until the Load Cartridge message appears on the LCD screen.
3. Press ENTER to select.
4. Press + or – until the desired slot number appears on the LCD screen and press ENTER. The
slot number you select indicates the cartridge to be loaded into the tape drive.
32
6-00515-03 Rev A
NOTE:
Only slot numbers that contain cartridges are displayed.
While cartridges are loading, status messages appear on the LCD screen. When the operation
is complete, the Drive Stopped message appears.
5. Repeat for all cartridges you want to load (up to 8 cartridges).
Unloading Cartridges
This option unloads the cartridge from the tape drive into its original slot.
To unload cartridges
1. From the Home Screen or main menu, press + or – until Commands appears on the top line
of the LCD screen.
2. Press ENTER to select.
3. Press + or – until the Unload Cartridge message appears on the LCD screen.
4. Press ENTER to unload the cartridge from the tape drive.
When the cartridge is unloading, status messages appear on the LCD screen. When the
operation is complete, the Drive Empty message appears.
5. Repeat for all cartridges you want to unload.
Write-Protecting Cartridges
All cartridges have a write-protect switch to prevent accidental erasure or overwriting of data. Before
loading a cartridge into the autoloader, make sure the write-protect switch on the front of the
cartridge is positioned as desired. Slide the switch to the right to write-protect the cartridge.
•
For LTO-1 cartridges, a small, orange padlock is visible when the cartridge is writeprotected. See Figure 5-4 for the location of the switch on an LTO data cartridge.
•
For LTO-2 cartridges, a red padlock is visible when the cartridge is write-protected. See
Figure 5-4 for the location of the switch on an LTO data cartridge.
•
For Super DLTtape 1 cartridges, an orange rectangle is visible when the cartridge is writeprotected. See Figure 5-5 for the location of the switch on an Super DLTtape 1 data
cartridge.
Slide the switch to the left to allow the autoloader to write updates to the tape.
•
The write-protect switch displays a black void when the cartridge permits overwriting and
erasure.
NOTE:
When a write-protected cartridge is loaded into the drive, a WP appears on the
bottom line of the LCD screen next to the inventory information. This message
appears until the cartridge is unloaded from the drive.
Working with Data Cartridges
33
Figure 5-4 Write-Protect Switch on an LTO-1/LTO-2 Cartridge
Figure 5-5 Write-Protect Switch on an Super DLTtape 1 Cartridge
Maintaining Cartridges
To ensure the longest possible life for all of your cartridges, follow these guidelines:
34
•
Post procedures that describe proper media handling.
•
Ensure that anyone who handles tape has been properly trained to handle it.
•
Do not drop or strike a cartridge. Excessive shock can damage the internal contents of the
cartridge, or the cartridge case itself, making that cartridge unusable.
•
Do not expose your cartridges to direct sunlight or sources of heat, including portable
heaters and heating ducts.
•
Do not stack cartridges more than five high.
6-00515-03 Rev A
•
The operating temperature range for LTO-1/LTO-2 cartridges is 10 to 35 degrees C. The
storage temperature range is 16 to 32 degrees C in a dust-free environment in which
relative humidity is always between 20% and 80% (non-condensing). For Super DLTtape
1 cartridges, refer to the cartridge reference card supplied with each cartridge for
temperature and humidity ranges.
•
If a cartridge has been exposed to temperatures outside the ranges specified above,
stabilize the cartridge at room temperature for the same amount of time it was exposed to
extreme temperatures or 24 hours, whichever is less.
•
Do not place cartridges near sources of electromagnetic energy or strong magnetic fields,
such as computer monitors, electric motors, speakers, or X-ray equipment. Exposure to
electromagnetic energy or magnetic fields can destroy data and the embedded servo code,
written on the media by the cartridge manufacturer, rendering the cartridge unusable.
•
Place identification labels only in the designated slot on the cartridge.
•
If you ship a cartridge, ship it in its original or better packaging.
•
Do not insert damaged cartridges into the drive.
•
Do not touch the tape or tape leader.
•
Do not degauss a cartridge that you intend to reuse.
Cleaning the Tape Drive
When the Clean Drive LED is on, the autoloader's tape drive needs to be cleaned. Cleaning times
can range from a few seconds to a few minutes during which time the Ready LED blinks. Use only
authorized cleaning cartridges in the autoloader.
NOTE:
If you are using the Operator Panel commands to clean the drive, import the
cleaning cartridge only after you have selected the Clean Drive command. If
you would like to keep a cleaning cartridge in the autoloader, the backup
software must manage drive cleaning.
To clean the tape drive
1. From the Home Screen or main menu, press + or – until Commands appears on the top line
of the LCD screen.
2. Press ENTER.
3. Press + or – until the Clean Drive message appears on the LCD screen, and then press
ENTER.
4. If the carousel is full, the LCD screen displays the No slot free for transfer message. Press
CANCEL repeatedly until the main menu or Home Screen is displayed. Export a cartridge to
make room for the cleaning cartridge.
See Exporting Cartridges for instructions then return to Step 1 to clean the tape drive.
5. Insert the cleaning cartridge into the autoloader mail slot. During the cleaning process, which
can take several minutes, the LCD screen displays the Drive Cleaning message.
Cleaning the Tape Drive
35
CAUTION:
If the cartridge is not a valid cleaning cartridge, the LCD screen
will display the Invalid Tape message and the cartridge will be
exported.
6. When tape drive cleaning is complete, the Clean Drive LED indicator turns off (if previously on)
and the autoloader unloads and exports the cleaning cartridge. Remove the cleaning cartridge,
and press ENTER when the LCD screen prompts you to do so.
If the Clean Drive or Media Attention LED indicators illuminate when you
insert another cartridge immediately after cleaning, then see Table 7-1 in
Troubleshooting and Diagnostics.
NOTE:
7. If you had to remove a data cartridge to import the cleaning cartridge, import the tape to its
original slot. See Importing Cartridges for more information.
Re-Inventory of Cartridges
This option analyzes the slots and drives in the autoloader.
NOTE:
This command is only needed if the inventory in the autoloader is different than
the inventory displayed on the operator panel.
To update the inventory information
1. From the Home Screen or main menu, press + or – until Commands appears on the top line
of the LCD screen.
2. Press ENTER to access the available options.
3. Press + or – until the Re-inventory message appears on the LCD screen.
4. Press ENTER.
The autoloader then checks the drive and each cartridge slot for the presence of a tape in order
to update the inventory information.
36
6-00515-03 Rev A
Managing the Autoloader
This section discusses managing the autoloader, including resetting the autoloader, setting SCSI
IDs, setting the autoloader mode, and updating firmware. You can also use the System Test (see
Using System Test) and the information retrieval tool (see Retrieving Information) to manage the
FastStor 2.
Resetting the Autoloader
This option resets the autoloader robotics and the tape drive within the autoloader, forces a new
cartridge inventory, and clears any current error condition.
NOTE:
This option is primarily used if the autoloader is in an error state.
To reset the autoloader
1. From the Home Screen or main menu, press + or – until Configuration appears on the top line
of the LCD screen.
2. Press ENTER to select.
3. Press + or – until the Reset message appears on the LCD screen.
4. Press ENTER to reset the autoloader.
After initialization, the autoloader returns to normal operation and displays the Home screen.
Viewing or Changing the SCSI IDs
Use this option to view or change the SCSI IDs used by the autoloader. The autoloader occupies
two SCSI IDs, one ID is assigned to the autoloader and the second ID is assigned to the tape drive.
The default SCSI ID for the autoloader's SCSI controller is 0. The default SCSI ID for the tape drive
is 5. You only need to change a SCSI ID if there is another device, or devices, already assigned to
these IDs.
Resetting the Autoloader
37
NOTE:
If you changed the SCSI ID, you may also need to cycle power on the host
system and reconfigure your backup software before you can use the
autoloader. Consult your hardware and software manuals for more information.
Viewing or Changing the Autoloader SCSI ID
Use the following procedure to view or to modify the autoloader SCSI ID.
To change the autoloader SCSI ID
1. From the Home Screen or main menu, press + or – until Configuration appears on the top line
of the LCD screen.
2. Press ENTER to select.
3. Press + or – until the Change SCSI ID message appears on the top line of the LCD screen.
4. Press ENTER to select.
5. Press + or – until the Loader message appears on the bottom line of the LCD screen and then
press ENTER to select.
6. Press + or – until the desired SCSI ID is displayed. Press ENTER. Press CANCEL to view only.
The Cycle Power for New SCSI ID message appears on the LCD screen if you have made a
change.
7. Turn off the autoloader. After a few seconds, turn it back on again.
The selected SCSI ID is now in effect.
Viewing or Changing the Tape Drive SCSI ID
Use the following procedure to view or to modify the tape drive SCSI ID.
To change the tape drive SCSI ID
1. From the Home Screen or main menu, press + or – until Configuration appears on the top line
of the LCD screen.
2. Press ENTER to select.
3. Press + or – until the Change SCSI ID message appears on the top line of the LCD screen.
4. Press ENTER to select.
5. Press + or – until the Drive message appears on the bottom line of the LCD screen.
6. Press ENTER to select.
7. Press + or – until the desired SCSI ID is displayed, and then press ENTER. Press CANCEL to
view only.
The Cycle Power for New SCSI ID message appears on the LCD screen if you have made a
change.
8. Turn off the autoloader, and then after a few seconds, turn it back on again.
The selected SCSI ID is now in effect.
38
6-00515-03 Rev A
Autoloader Operating Modes
The autoloader has operational modes that affect how the autoloader loads tapes into the drive.The
operating mode is set based on whether you have automation software controlling cartridges in the
autoloader or if you are manually loading and unloading cartridges using the autoloader Operator
Panel controls.
The autoloader always operates in Autodetect mode. In Autodetect, the autoloader automatically
assumes you are not using automation software to control cartridge or drive activity. This mode is
called Stacker or Sequential mode. If the autoloader detects that the automation software is
controlling tape drive activity, it will automatically switch to Random mode.
NOTE:
“SEQ” appears next to the front panel inventory when the autoloader is in
Sequential mode. Nothing appears when the autoloader is in Random mode.
Random Mode
This is the mode of operation when a backup software application is being used. In Random mode,
the autoloader will not automatically load tapes into the drive. Instead it waits for commands from
the software. Your backup software must support autoloaders, which often requires the additional
installation of an autoloader/library software module.
Sequential Mode
Sequential mode is useful when a software application is not available. In Sequential mode, the
autoloader will automatically unload and load tapes from the drive. The operator determines the first
tape to load by loading the desired tape into the tape drive using the autoloader Operator Panel
controls (see Loading Cartridges for instructions). When the first tape is full or unloaded for any
reason, the autoloader automatically removes the tape from the drive, puts it in its original slot, then
loads the next available higher numbered slot. To further determine how you want tapes loaded into
the autoloader's tape drive while in Sequential mode, you can view or set Circular and Autoload
options from the autoloader front panel, but only while in Sequential mode.
Circular Mode On/Off
This option turns Circular mode on or off, and is only available when in Sequential mode. When
Circular mode is on, after the autoloader has cycled through all available cartridges, it then reloads
the original first cartridge in the sequence. If Circular mode is turned off and the last cartridge has
been unloaded, the autoloader stops loading cartridges until you manually load another cartridge.
CAUTION:
Use caution when choosing Circular mode. This mode makes it
possible to overwrite data previously written on cartridges.
To turn the Circular mode On or Off
1. From the Home Screen or main menu, press + or – until Configuration appears on the top line
of the LCD screen.
2. Press ENTER to select.
Autoloader Operating Modes
39
3. Press + or - until the Circular Mode message appears on the LCD screen.
The second line on the LCD screen indicates the current status, either On or Off.
4. Press ENTER.
The LCD screen indicates whether you are about to turn Circular Mode on or off.
5. Press ENTER to accept the change to Circular Mode, or press CANCEL to exit and not save
the changes.
Autoload Mode On/Off
This option turns Autoload mode on or off, and is only available when in Sequential mode. When
Autoload mode is on, the autoloader automatically loads the cartridge from the lowest numbered
full slot into the tape drive when the system is first turned on (first cartridge only). When Autoload
mode is off, you must load cartridges into the drive manually. This function is only applicable when
you power up the system.
To turn the Autoload mode On or Off
1. From the Home Screen or main menu, press + or – until Configuration appears on the top line
of the LCD screen.
2. Press ENTER to select.
3. Press + or – until the Autoload Mode message appears on the LCD screen.
The second line on the LCD screen indicates the current status, On or Off.
4. Press ENTER. The LCD screen indicates whether you are about to turn Autoload Mode on or
off.
5. Press ENTER to accept the change to Autoload Mode, or press CANCEL to exit and not save
the changes.
Updating Firmware
You can update both drive and autoloader firmware. (The term “autoloader firmware” includes both
the SCSI controller firmware and the robotics controller firmware.)
You can use the Library Management Tool to update both the drive and the autoloader firmware.
Alternatively, you can use a firmware upgrade tape to update drive firmware. There are no alternate
options to update autoloader firmware.
CAUTION:
Do not power cycle or reset the autoloader during an upgrade
process. Doing so can cause the autoloader to become inoperable.
Using the Library Management Tool
The Library Management Tool enables you to view your autoloader and drive VPD settings,
download firmware to your autoloader and drive, and run diagnostic tests on your unit.
The Library Management Tool is available at www.adic.com or through ATAC (see Contacting
ATAC).
40
6-00515-03 Rev A
Using a Firmware Upgrade Tape
This option performs a firmware code update to the drive using a firmware upgrade tape previously
created using a separate procedure.
NOTE:
This code update operation assumes that the upgrade tape is imported as part
of this procedure. Do not import the firmware update cartridge before starting
this procedure.
To upgrade firmware with a firmware upgrade tape
1. From the Home Screen or main menu, press + or – until Configuration appears on the top line
of the LCD screen.
2. Press ENTER to select.
3. Press + or – until the Code Update message appears on the LCD screen, and then press
ENTER to select.
4. If the carousel is full, do the following:
•
When the LCD screen displays the No slot free for transfer message, press CANCEL
repeatedly until the main menu or Home Screen is displayed.
•
Export a cartridge to make room for the firmware update cartridge (see Exporting
Cartridges for instructions), and then return to step 1 to update the firmware.
5. If the carousel is not full, do the following:
•
The autoloader selects the first available slot and prompts you to insert the code update
tape.
6. Insert the firmware upgrade tape into the mail slot.
7. During the firmware update, which can take several minutes, the Drive SW update busy...
message appears on the LCD screen. When firmware update is complete, the autoloader
resets, then unloads and exports the code update cartridge. Remove the code update cartridge
and press ENTER when the LCD screen prompts you to do so.
8. If you exported a data cartridge to make room for the code update cartridge, be sure to import
the cartridge to its original slot.
See Importing Cartridges for instructions.
NOTE:
After a firmware update, the firmware revision displayed on the LCD will not
be updated until the autoloader is power cycled.
Using System Test
The System Test option cycles the autoloader through the process of loading, calibrating, and
unloading all cartridges in the carousel.
Using System Test
41
Running a System Test
Running a System Test verifies the basic operational soundness of the autoloader and tape drive.
All regular backup or restore operations are suspended while a System Test is in progress.
To run a System Test
1. From the Home Screen or main menu, press + or – until Diagnostics appears on the top line
of the LCD screen.
2. Press ENTER to select.
System Test appears on the LCD screen.
3. The Select Cycles message appears. Press + or – to select from 270, 540, 1080, or Endless.
4. Press ENTER to begin the test.
The Test Count message displays the number of load-calibrate-unload cycles that have been
completed during the test.
5. Press CANCEL to end the test.
Retrieving Information
The Information menu provides access to information about the autoloader cycle count, recent
events that occurred on the autoloader, and to the firmware level.
Displaying Cycle Count
This option displays the total system cycle count, which increments each time a tape is loaded into
the drive or exported from the autoloader.
To display the cycle count
1. From the Home Screen or main menu, press + or – until Information appears on the top line
of the LCD screen.
2. Press ENTER to access the available options.
3. Press + or – until the Cycle Count message appears on the LCD screen.
The LCD screen displays the total cycle count.
4. Press CANCEL when done.
Viewing Event Logs
This option provides access to the autoloader errors and events (see Viewing Autoloader Error
Codes for a description of error codes).
To view the event log
1. From the Home Screen or main menu, press + or – until Information appears on the top line
of the LCD screen.
2. Press ENTER to access the available options.
42
6-00515-03 Rev A
3. Press + or – until the View Event Log message appears on the LCD screen.
The LCD screen also displays the errors and events currently stored in the event log.
4. Press ENTER to access logged events.
NOTE:
The most recent entry is number 0 and older entries are negative numbers.
5. Press + or – to display each event in the log.
6. Press CANCEL when done.
The format for the error or event log is displayed as:
Event: 24 (occurance number)
3 (type) 2 (identifier) A0 (autoloader error number)
Up to 64 entries can be stored in the log. The occurance number describes the specific event entry.
The most recent entry is 0 and older entries are shown as negative numbers.
The type values range from 1 to 5:
1. Internal robotic command message received by RobCtrl Module
2. Internal robotic command message received by RobCtrl Module
3. Indicates an error message
4. Represents motion script information
5. Indicates debug output.
Typical identifier values range from 1 to 2:
1. Robotic control messages
2. Robotic test messages.
Refer to Viewing Autoloader Error Codes for descriptions of the possible autoloader error
numbers generated in the log.
Viewing Firmware Levels
At any time, you can display the current versions of firmware for the overall product as well as the
individual firmware versions on the system.
Displaying Product Version
This option displays the overall product firmware version installed on the autoloader.
Viewing Firmware Levels
43
To view the product version
1. From the Home Screen or main menu, press + or – until Information appears on the top line
of the LCD screen.
2. Press ENTER to access the available options.
3. Press + or – until the Product Rev message appears on the LCD screen.
NOTE:
There are two elements of firmware information that are displayed in this
order: drive code version, autoloader version.
To get system firmware information, follow both the Product and the
Firmware Version procedures described here.
4. Press CANCEL when done.
Displaying Firmware Version
This option displays the version of the firmware currently installed on the autoloader (individual
firmware versions on the system).
To view the firmware version
1. From the Home Screen or main menu, press + or – until Information appears on the top line
of the LCD screen.
2. Press ENTER to access the available options.
3. Press + or – until the Firmware Rev message appears on the LCD screen.
The LCD screen displays the revision of the firmware currently installed in the autoloader.
NOTE:
There are three firmware images in the autoloader. The revision
information for these images is displayed on the bottom line of the LCD
display in this order: Drive, Autoloader SCSI Controller, and Autoloader
Robotics Controller.
4. Press CANCEL when done.
44
6-00515-03 Rev A
Troubleshooting and Diagnostics
This section contains information on troubleshooting and diagnosing your autoloader.
Installation Issues
Problems encountered during the installation of the autoloader are usually caused by improper
SCSI bus configuration, application software configuration errors, or by an incorrectly configured
operating system. If the application software that you are using is not communicating with the
autoloader after installation, check the following:
•
SCSI ID—The autoloader uses one SCSI ID for the tape drive and one SCSI ID for the
autoloader robotics. Depending on other devices attached to the same SCSI bus and their
SCSI IDs, you may need to change the SCSI ID of the autoloader or tape drive before you
can use the autoloader. Review the manuals for the other devices on the SCSI bus or your
operating system to determine which SCSI IDs are currently in use. See Viewing or
Changing the SCSI IDs for instructions about changing the autoloader SCSI IDs.
•
SCSI Cabling—Verify that all SCSI cables are securely connected at both ends. Check the
length and integrity of your SCSI cabling. The total length of all cables connected to a SCSI
bus must not exceed 19 feet (6 meters) for a SCSI-1 SE bus, 10 feet (3 meters) for a Fast
SCSI (Narrow or Wide) or an Ultra SCSI (Narrow or Wide) SE bus, 40 feet (12 meters) for
an LVD bus with multiple devices, or 82 feet (25 meters) for an LVD bus with a single
device. The length of the internal SCSI cabling inside the autoloader is 2 feet (60 cm). This
length must be included in any calculations of cable length.
•
Termination—If the autoloader is the only SCSI device—other than the SCSI host system
adapter—on the selected SCSI bus, it must be terminated. Likewise, if the autoloader is
physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices
physically at the beginning and end of the SCSI bus should be terminated. Refer to the
manuals supplied with other devices on the SCSI bus for information on enabling or
disabling termination on those devices. To terminate the autoloader, locate the terminator
in the accessories package and press it firmly into either of the two SCSI connectors on the
rear panel of the autoloader. Secure the terminator by tightening the finger-screws until
snug. The supplied terminator is "dual mode" and will work on both Low-Voltage Differential
(LVD) and Single Ended (SE) SCSI buses. Check all SCSI and power connections and
confirm that the unit is attached to a valid SCSI SE or LVD bus.
Installation Issues
45
•
Compatibility—Ensure that the autoloader is compatible with the SCSI host system
adapter and backup application you plan to use. For a list of compatible SCSI adapters and
application software, check with your SCSI host system adapter manufacturer, backup
application vendor, or with Support (see Getting Help).
NOTE:
•
Backup Application Installation—Refer to the documentation included with your backup
application for instructions on how to verify proper installation. Most backup software
packages require an additional module to communicate with the autoloader robotics.
NOTE:
•
ADIC recommends LVD components. A single ended SCSI host
system bus adapter will work, but will severely degrade performance.
Also, if there are any SE devices on the same SCSI bus, the entire
SCSI bus will negotiate down to SE speed and severely degrade
performance.
Many backup applications use their own drivers for the autoloader and
drive. Before installing a driver, make sure it will not be in conflict with
the software.
Device Driver Installation—Make sure that the proper device driver, if applicable, is
installed for the autoloader. Contact your support representative for more information.
Troubleshooting Matrix
Table 1 describes troubleshooting problems and solutions encountered with the autoloader power
source, tape media, cleaning equipment, and SCSI commands.
Table 7-1
Troubleshooting Table
Problem
Solution
Power
Autoloader does not power on
• Check all power cord connections.
• Make sure the power switch on the front panel is in the ON
position.
• Make sure there is power to the outlet. Try another
working outlet.
• Replace the power cord.
• Contact your service representative.
No display messages appear
•
•
•
•
•
46
Make sure the power cord is connected.
Make sure the power switch is on.
Power cycle the autoloader.
Download autoloader firmware.
Contact your service representative.
6-00515-03 Rev A
Problem
Solution
Tape Movement
Tape stuck in drive
• Power cycle the autoloader, allow it to complete
initialization, which in rare cases can take as long as 10
minutes, and then retry unloading the tape using the
autoloader Operator Panel controls.
• Allow the tape drive to complete all operations. This may
take as long as ten minutes if you reset or cycle power on
the autoloader while the cartridge is positioned at the
physical end of the media.
• Make sure that the backup software is not reserving the
slot or preventing the tape drive from ejecting the
cartridge. The backup software needs to cancel the
reservation and any hold it has on the tape drive.
• Temporarily disconnecting the autoloader from the host
server system eliminates the host system and its software
as a problem source.
• Contact your service representative.
Tape stuck in storage slot
• See Removing Stuck Cartridges From Slots.
Media
Media barcode labels are not
being read
• Make sure the barcode labels are applied in the correct
orientation on the cartridge.
• Make sure the barcode reader cable is fully seated in the
receptacle on the autoloader.
• If problem continues, contact your service representative.
Cleaning or data cartridge
incompatible with drive
• Make sure you are using cleaning and data cartridges that
are compatible with the drive. The autoloader
automatically unloads incompatible cartridges to their
original slots, the Media Attention LED flashes, and an
exclamation point (!) appears in the inventory display for
the indicated slot number.
Troubleshooting Matrix
47
Problem
Solution
Cannot write to or read from
tape
• Make sure that the cartridge is write enabled (move the
write-protect switch to the enabled position).
• Make sure that the cartridge has not been written using an
incompatible format.
• Make sure that the cartridge is an acceptable format for
your drive type (see Specifications).
• Make sure that the cartridge has not been exposed to
harsh environmental or electrical conditions and is not
physically damaged in any way.
• Many backup applications do not read or write to
cartridges that were created using a different backup
application. In this case, you may have to perform an
erase, format, or label operation on the cartridge.
• Make sure you understand any data protection or
overwrite protection schemes that your backup
application may be using, which could prevent you from
writing to a given cartridge.
• Retry the operation with a different, known good tape.
• Clean the tape drive. See Cleaning the Tape Drive.
SCSI ID
Changed drive SCSI ID, but the
host server system does not
recognize the new ID
48
• Make sure that all SCSI devices on the same bus have
unique ID numbers.
• If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through
7 are available.
• Make sure that you cycle power on the autoloader after
changing the SCSI ID.
• Reboot the host server system.
6-00515-03 Rev A
Problem
Solution
Autoloader Performance
The autoloader is not efficiently
backing up data
• Check the network bandwidth from the host system. If you
are backing up data over a network, consider comparing
to a local-only backup.
• Make sure the autoloader and tape drive are on their own
SCSI bus and not daisy-chained to another tape drive or
to the hard drive being backed up.
• Make sure the autoloader is connected to a LVD SCSI bus
and there are no SE devices on the same bus, because
this will cause the entire bus to negotiate down to SE
speed.
• Clean the tape drive. See Cleaning the Tape Drive for
instructions.
• Try a new cartridge. A marginal cartridge can cause
performance problems due to bad spots on the tape
requiring retries.
• Backing up compressed data will lower performance.
• Check the size of the files. Small file size can impact
performance.
• Confirm that the backup application is utilizing block sizes
of at least 32KB, preferably 64KB. Refer to the backup
application documentation for details.
Cleaning
Cannot load the cleaning
cartridge
• Make sure you are using an allowed cleaning cartridges
(see Specifications).
• Contact your service representative.
Media Attention LED Issues
Contamination by loose debris
• Avoid contamination by ensuring that the autoloader is
installed in a clean, contamination-free environment.
Cartridges should be stored vertically in their plastic
cases. Continue cleaning the tape drive as needed.
Contamination by head staining
(Caused by adhesion of
chemicals that are present in
the tape media to the head
surface)
• One or two passes with a cleaning cartridge should
resolve the Media Attention LED caused by normal head
staining. If a cleaning cartridge is unsuccessful in
resolving a cleaning light after 3 or more attempts, the
cleaning cartridge may be contaminated and should NOT
be used in another drive.
Non-acclimated media
• A cartridge should be acclimated for at least 24 hours
before being used, particularly if it has been stored at a
substantially different temperature or level of humidity
than the autoloader.
Troubleshooting Matrix
49
Problem
Solution
Cleaning cartridge is
incompatible
• Make sure you are using an allowed cleaning cartridges
(see Specifications).
Expired cleaning cartridge
• Verify the number of cleanings per cleaning tape for your
media type (see Specifications).
Bad/defective/contaminated
media
• If the Media Attention LED is cleared and the drive has
been cleaned, and then immediately reappears each time
a particular cartridge is reloaded, that cartridge should be
suspected as being defective, if it is not an invalid cleaning
cartridge.
•
If this occurs, export the cartridge and load a
known good cartridge. In some cases, a
cartridge can be worn out, have a defective
cartridge memory, or have been formatted as a
Firmware Upgrade Tape.
•
Any cartridge that is suspected of being
defective or contaminated should NOT be
reused in any drive.
Errors Displayed on Front Panel
“!” in autoloader operator panel
inventory display
• See Operating the Autoloader for more information.
There is an error code on the
LCD display
• Look up the error code, try to resolve the failure, and
power cycle (see Viewing Autoloader Error Codes).
Device Not Detected on SCSI Bus
Connected to a high voltage
differential SCSI bus/host
system adapter
• Attach device to a LVD SCSI host system adapter/bus.
• SCSI cable length exceeded, use shorter cable, or
remove other devices from the bus. Device not properly
terminated (see Installation Issues).
• Power on device before powering on the host system.
• Check that the device has been powered on and is not in
an error state.
SCSI Errors
Connected to a high voltage
differential SCSI bus/host
system adapter
50
• Attach device to a LVD SCSI host system adapter/bus.
• SCSI cable length exceeded, use shorter cable, or
remove other devices from the bus (see Installation
Issues).
• Device not properly terminated.
6-00515-03 Rev A
Problem
Solution
SCSI ID
Changed drive SCSI ID, but the
host server system does not
recognize the new ID
• Make sure that all SCSI devices on the same bus have
unique ID numbers.
• If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through
7 are available.
• Make sure that you cycle power on the autoloader after
changing the SCSI ID.
• Reboot the host server system.
Removing Stuck Cartridges From Slots
If the autoloader experiences a severe mechanical problem or if you need to remove cartridges
because of a power failure or other circumstance in which the autoloader is unable to export the
cartridges in the carousel, follow these steps.
NOTE:
Contact your support representative if a cartridge is stuck in the drive.
To remove stuck cartridges from slots
1. Move the power switch on the front panel to the OFF position.
You may need to use the tip of a pen or similar item to move the power switch.
2. Remove the power cable and SCSI cables from their connectors on the back panel of the
autoloader, and then remove the autoloader from its rack slot, if applicable, and place it on a
table or other clear work surface.
WARNING:
TO PREVENT INJURY, DISCONNECT THE POWER AND SCSI
CABLES BEFORE REMOVING THE AUTOLOADER COVER AND
KEEP FINGERS AWAY FROM THE FAN.
3. Use a screwdriver to remove the screws that secure the mounting brackets (if the autoloader is
rackmounted) from both sides of the autoloader, remove the autoloader from the rack, and then
place it on a cleared work space.
4. Remove the five screws on the back, and the screw on each side of the autoloader to loosen
the autoloader cover.
Removing Stuck Cartridges From Slots
51
5. Remove the top cover by lifting it from the back and easing it out from under the front panel
display cover, and then lift the cartridge carrier, with each cartridge you want to remove, straight
up from the autoloader.
NOTE:
To remove the carrier directly in front of the mail slot, gently rotate the
carousel counterclockwise by moving the belt or carriers until the carrier is
no longer in front of the mail slot.
6. On each carrier, carefully pull the cartridge lock lever away from the carrier, allowing the
cartridge to slide out of the carrier.
7. After removing the cartridges from the desired carriers, reinstall each carrier on the autoloader
belt.
52
•
Make sure that the rollers on the bottom of the carrier are aligned in the carrier tracks.
•
Make sure that the belt post beneath each carrier are inserted into the proper
autoloader belt loop.
6-00515-03 Rev A
NOTE:
There are unused loops on the belt. The proper belt loops have an extra
bump on the outside of the loop.
8. Ensure the carrier is properly installed on the belt by gently pressing on the top of the carrier
and sliding it back and forth. If it is properly attached to the belt, it should not move. If it does,
reinstall the carrier.
9. Replace the top cover of the autoloader and reinstall the eleven cover screws and mounting
brackets.
Viewing Autoloader Error Codes
If an error occurs during operation of the autoloader, the autoloader stops the current operation and
displays an error code on the top line of the LCD screen. Unless otherwise noted in Table 7-2,
attempt to resolve the error by cycling power on the autoloader and retrying the last operation. If the
error persists, contact ATAC (see Contacting ATAC).
To view the most recent error logs and events, see Viewing Event Logs.
Table 7-2 provides a description of each of the error codes.
Table 7-2
Error Codes
Error Code
Description
80H-8FH
81H
Details
Codes within this range indicate robotic control
errors.
Invalid command error
Viewing Autoloader Error Codes
This error indicates that the robotics have received
an invalid command issued by the library controller. A
communication failure or non-matching autoloader
code.
53
Error Code
Description
Details
82H
Device status not
suitable to execute this
command
If the robotics are busy, some commands cannot be
executed at the same time. This error indicates a
probable violation. This is not an error condition, but
does result in busy being reported to the host system
for the requested SCSI command.
83H
Inventory not valid
The cartridge inventory is not valid because of
manual changes or previous fatal errors. Update the
inventory using appropirate Set Slot Status
commands.
84H
Source element not
ready
The transport source element is empty.
85H
Destination element not
ready
The destination element is full.
88H
Communications error
during loop-back
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
89H
Timeout detected by
the autoloader on BHC
testing
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
8FH
No error after
autoloader recovery
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
90H to 96H
Codes within this range indicate function errors.
90H
Mechanical Initialization
failure
The robotics were not able to move to the safe
mechanical initialization position. Manual intervention
is necessary.
91H
Inventory scan failure
Fatal robotic error occurred during the inventory scan
(building up inventory). Power cycle the autoloader
and see if the error repeats.
92H
Preposition failed
Belt positioning error occurred during Preposition
command.
93H
Cartridge mount error
A failure occurred during movement of a cartridge
into a drive.
94H
Cartridge dismount
error
A failure occurred during cartridge removal and
transport back to the slot.
95H
Import error
An error occurred while trying to import a cartridge to
a slot.
96H
Export error
An error occurred while trying to export a data
cartridge from its slot. Can be caused by an empty
slot that is expected to be full.
54
6-00515-03 Rev A
Error Code
Description
A0H to
A5H
Details
Codes within this range indicate low level axis
errors.
A0H
Belt axis error
An error occurred during cartridge carrier movement
(position not found).
A1H
Slider axis error
Transport slider unable to reach estimated position.
A2H
Gripper position error
Gripper unable to reach position.
A3H
Cartridge pick error
Missing cartridge during pick operation of gripper.
A4H
Door function error
Slider door in front bezel not in the requested position
during device operation.
A5H
Fan Error
Autoloader processor detected a fan error.
B0H to
B7H
Codes within this range indicate electronic
hardware errors.
B0H
ROM error
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
(see Contacting ATAC).
B1H
RAM error.
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
B2H
NVRAM error
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
B3H
CTC error
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
B4H
UART error
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
B5H
Display error
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
B6H
Memory error
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
B7H
Timeout on autoloader
command
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
Viewing Autoloader Error Codes
55
Error Code
Description
BAH to
BFH
Details
Codes within this range indicate drive errors.
BAH
Drive load timeout
Cycle power on the autoloader. Verify that the fan is
operational. If the error recurs, contact ATAC support
(see Contacting ATAC).
BBH
Drive unload timeout
Cycle power on the autoloader. Verify that the fan is
operational. If the error recurs, contact ATAC support
(see Contacting ATAC).
BCH
Over temperature
problem
Cycle power on the autoloader. Verify that the fan is
operational. If the error recurs, contact ATAC support
(see Contacting ATAC).
BDH
No connection to drive
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
BEH
Generic drive response
error
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
BFH
Drive broken, needs
repair
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact ATAC
support (see Contacting ATAC).
Getting Help
Before calling ADIC Technical Assistance Center (ATAC), follow these steps - which will help you
take full advantage of your call:
56
•
Review all documentation carefully.
•
Be prepared to explain whether the software or hardware has worked properly at anytime
in the past. Have you changed anything recently?
•
Pinpoint the exact location of your problem, if possible. Note the steps that led to the
problem. Are you able to duplicate the same problem or is it a one-time occurrence?
•
Note any error messages displayed on your PC screen or file server. Write down the exact
error message.
•
If at all possible, call while at your computer, with the FastStor 2 autoloader installed and
turned on.
•
If running on a network, have all relevant information available (for example, type, version
#, network hardware, etc.).
•
Be prepared to provide:
•
Your name and your company's name
•
Model number
6-00515-03 Rev A
•
Serial number of the FastStor 2 autoloader (obtained from the rear panel of the
unit)
•
Serial number for the Firmware Revision of Autoloader and Drive, accessed using
the autoloader's Information menu (see Viewing Firmware Levels)
•
Software version numbers
•
Device driver information
•
Host system application name and version
•
Hardware configuration, including firmware versions, date, and number
•
Type of PC, DOS version, clock speed, RAM, network type, network version, and
any special boards installed
•
A brief description of the problem
•
Where you purchased your ADIC FastStor 2 autoloader
Having this information available when you call for customer assistance will enable the ADIC
Technical Assistance Center personnel to resolve your problem in the most efficient manner
possible.
Contacting ATAC
If problems cannot be solved with the aid of this document or if training is desired, contact the ADIC
Technical Assistance Center (ATAC).
In the USA:
800.827.3822
Outside the USA, toll free:
00.800.9999.3822
Internet:
www.adic.com
FastStor Website
For the latest information and accessories on the FastStor 2, visit the product website at
www.adic.com/FastStor. The most recent versions of all documents are also available through
www.adic.com.
Getting Help
57
58
6-00515-03 Rev A
Specifications
Use the following information to learn more about the physical requirements necessary to use and
store the autoloader, the capacity capabilities necessary to operate the autoloader, the
environmental requirements necessary to operate the autoloader, and the operational requirements
and media requirements for proper use of the tape drive.
Physical
Table 8-1 provides the physical requirements necessary to use and store the FastStor 2.
Table 8-1
Physical Specifications
Characteristic
Product Alone
Packaged
Height
8.8 cm (3.5 in)
20.3 cm (8.0 in)
Width
42.2 cm (16.6 in)
60 cm (23.6 in)
Depth
61.7 cm (24.3 in)
74.2 cm (29.2 in)
Weight
9.5 kg (21.0 lb)
13.2 kg (29.0 lb)
Capacity
Table 8-2 provides the capacity specifications for the FastStor 2 with an LTO-1 drive.
Table 8-2
LTO-1 Autoloader Specifications
Characteristic
Specification
Drive type
1 HP LTO Ultrium1 drive
Maximum storage capacity
Native: 800 GB
Compressed: 1.6 TB (assuming 2:1 compression)
Physical
59
Characteristic
Specification
Maximum data transfer rate
Native: 15 MB/s
Compressed: 30 MB/s
Number of slots
8
MCBF
250,000 cycles
Interface
LVD/SE Ultra-2 SCSI
Table 8-3 provides the capacity specifications for the FastStor 2 with an Super DLTtape 1 drive.
Table 8-3
Super DLTtape 1 Autoloader Specifications
Characteristic
Specification
Drive type
1 Quantum Super DLTtape 1 drive
Maximum storage capacity
Native: 1280 GB
Compressed: 2.56 TB (assuming 2:1 compression)
Maximum data transfer rate
Native: 16 MB/s
Compressed: 32 MB/s
Number of slots
8
MCBF
250,000 cycles
Interface
LVD/SE Ultra-2 SCSI, 68-pin HD connector
Table 8-4 provides the capacity specifications for the FastStor 2 with an LTO-2 drive.
Table 8-4
LTO-2 Autoloader Specifications
Characteristic
Specification
Drive type
1 HP LTO Ultrium2 drive
Maximum storage capacity
Native: 1600 GB
Compressed: 3.2 TB (assuming 2:1 compression)
Maximum data transfer rate
Native: 30 MB/s
Compressed: 60 MB/s
Number of slots
8
MCBF
250,000 cycles
Interface
LVD Ultra-3 wide SCSI
60
6-00515-03 Rev A
Environment
Table 8-5 provides the environmental requirements necessary to operate the FastStor 2.
Table 8-5
Environmental Specifications
Characteristic
Specification
Temperature
Operating
10º to 35º C (50º to 95º F)
Non-operating
–40º to 60º C (–40º to 140º F)
Recommended operating temperature
20º to 30º C (68º to 86º F)
Temperature shock immunity - maximum rate of
change
10º C per hour (50º F)
Humidity
Operating
20% to 80% RH non-condensing
Non-operating
10% to 90% RH non-condensing
Altitude
Operating
0 to 3,048 m (0 to 10,000 ft)
Non-operating
0 to 13,716 m (0 to 45,000 ft)
Vibration (3-500 Hz)
Maximum acceleration to operating
0.6 g
Tape Drive
Table 8-6 provides the requirements necessary to operate a FastStor 2 configured with an LTO-1
tape drive.
Table 8-6
LTO-1 Drive Specifications
Description
LTO-1
Read/write transfer rate: maximum sustained
Non-compressed mode:15 MB/second
Compressed (2:1 typical): 30 MB/second
Burst transfer rate
80 MB/second
Average access time
71 seconds
Temperature shock immunity– maximum rate
of change
20º to 30º C (68º to 86º F) – 10º C per hour
(50º F)
Environment
61
Description
LTO-1
Loading time to BOT (for previously written
tape)
< 25 seconds
Unloading time from BOT
< 13 seconds
MTBF
250,000 hours
Interface type
LVD/SE Ultra-2 wide SCSI-2
Table 8-7 provides the requirements necessary to operate a FastStor 2 configured with an Super
DLTtape 1 tape drive.
Table 8-7
Super DLTtape 1 Drive Specifications
Description
Super DLTtape 1
Read/write transfer rate: maximum sustained
Non-compressed mode:16 MB/second
Compressed (2:1 typical): 32 MB/second
Burst transfer rate
80 MB/sec.
Average access time
70 seconds
Temperature shock immunity–maximum rate
of change
10º to 40º C (50º to 104º F) – 11º C per hour
(51.8º F)
Loading time to BOT (for previously written
tape)
12 seconds
Unloading time from BOT
12 seconds
MTBF
250,000 hours
Interface type
LVD/SE Ultra-2 SCSI
Table 8-8 provides the requirements necessary to operate a FastStor 2 configured with an LTO-2
tape drive.
Table 8-8
LTO-2 Drive Specifications
Description
LTO-2
Read/write transfer rate: maximum sustained
Non-compressed mode:30 MB/second
Compressed (2:1 typical): 60 MB/second
Burst transfer rate
160 MB/second
Average access time
52 seconds
Temperature shock immunity–maximum rate
of change
10º to 40º C (50º to 104º F) – 10º C per hour
(50º F)
62
6-00515-03 Rev A
Description
LTO-2
Loading time to BOT (for previously written
tape)
< 19 seconds
Unloading time from BOT
< 19 seconds
MTBF
250,000 hours
Interface type
LVD Ultra-3 wide SCSI
Media
CAUTION:
Do not degauss LTO cartridges! Ultrium LTO cartridges are prerecorded with a magnetic servo signal at the factory. This signal is
required in order to use the cartridge with the Ultrium LTO drive. Keep
magnetically charged objects out of close range.
Regarding media, observe these general rules:
•
Use only drive-appropriate formatted cartridges. Formatted cartridges contain embedded
servo code, written on the media, during the cartridge manufacturing process. Cartridges
cannot be bulk erased or degaussed.
•
Clean the tape drive when the Clean Drive LED is illuminated. Be sure to use only driveappropriate cleaning cartridges.
Table 8-9 provides the media requirements necessary to use an LTO-1 tape drive.
Table 8-9
LTO-1 Media Specifications
Characteristic
LTO-1 Media
LTO -1 format capacity
100 GB (non-compressed)
200 GB (2:1 typical compression)
Basic description
Advanced metal particle
Tape length
609 meters (1,998 feet)
Cartridge dimensions
10.2 x 10.54 x 2.15 cm (4 x 4.15 x.85 in)
Shelf life
30 years minimum @ 20° C, 40% RH (non-condensing)
Cartridge life
1,000,000 passes (approximately 2000 full backup or restore
operations)
Cleaning
15 uses
Table 8-10 provides the media requirements necessary to use the Super DLTtape 1 tape drive.
Table 8-10 Super DLTtape 1 Media Specifications
Media
63
Characteristic
Super DLTtape 1 Media
Super DLTtape 1 format
capacity
160 GB (non-compressed)
320 GB (2:1 typical compression)
Basic description
Advanced metal powder
Tape length
558 meters (1,833.5 feet)
Cartridge dimensions
10.56 x 10.53 x 2.54 cm
(4.1 x 4.1 x 1.0 in)
Shelf life
30 years minimum @ 20° C, 40% RH (non-condensing)
Cartridge life
1,000,000 passes (approximately 2000 full backup or restore
operations)
Cleaning
20 uses
Table 8-11 provides the media requirements necessary to use the LTO -2 tape drive.
Table 8-11 LTO-2 Media Specifications
Characteristic
LTO-2 Media
LTO-2 format capacity
200 GB (non-compressed)
400 GB (2:1 typical compression)
Basic description
Advanced metal particle
Tape length
609 m (Total), 580 m (for Data)
Cartridge dimensions
10.20 x 10.54 x 2.15 cm
(4.0 x 4.1 x .85 in)
Shelf life
30 years minimum @ 20° C, 40% RH (non-condensing)
Cartridge life
1,000,000 passes (approximately 2000 full backup or restore
operations)
Cleaning
15 uses
64
6-00515-03 Rev A
Index
A
abnormal display ........................................ 28
adapter and connection guidelines
overview .............................................. 25
SCSI host system ................................ 25
altitude requirement ................................... 61
assistance .................................................... 8
associated documents
FastStor 2 Quick Start Guide ................. 7
ATAC
contacting ............................................ 57
autoload mode on/off ................................. 40
autoloader
connecting multiple .............................. 25
features ................................................ 17
managing ............................................. 37
multi-function ....................................... 17
operating .............................................. 27
operating modes .................................. 39
operator panel ..................................... 27
overview .............................................. 17
performance issues ............................. 49
resetting ............................................... 37
B
barcode reader ...........................................
built-in diagnostics ......................................
buttons
cancel ..................................................
enter ....................................................
next ......................................................
previous ...............................................
17
17
29
29
29
29
C
cancel button ..............................................
capacity requirement ..................................
capacity specifications ...............................
cartridge pre-check ....................................
cartridges
exporting ..............................................
importing ..............................................
loading .................................................
maintaining ..........................................
re-inventory ..........................................
removing stuck ....................................
unloading .............................................
working with .........................................
write-protecting ....................................
Index
29
59
59
17
32
31
32
34
36
51
33
31
33
CE notice ...................................................
changing
autoloader SCSI ID ..............................
tape drive SCSI ID ...............................
checking the accessories ...........................
circular mode on/off ...................................
cleaning
cartridge ...............................................
issues ..................................................
tape drive .............................................
cleaning issues ..........................................
Configuration menu
changing autoloader SCSI IDs ............
changing tape drive SCSI ID ...............
resetting autoloader .............................
connecting
multiple FastStor 2 autoloaders .... 23,
SCSI connectors and power cables ....
connecting the autoloader
power cables .......................................
SCSI connectors ..................................
contacting ATAC ........................................
control buttons
cancel ..................................................
enter ....................................................
next ......................................................
previous ...............................................
customer support
ATAC ...................................................
contacting ............................................
15
37
38
21
39
17
47
35
49
37
38
37
25
23
23
23
57
29
29
29
29
56
57
D
data cartridges
exporting .............................................. 32
importing .............................................. 31
loading ................................................. 32
maintaining .......................................... 34
re-inventory .......................................... 36
removing stuck .................................... 51
unloading ............................................. 33
working with ......................................... 31
write-protecting .................................... 33
depth requirement ...................................... 59
description .................................................. 17
Diagnostics menu
running System Test ..................... 41, 42
displaying cycle count ................................ 42
document organization ................................. 7
65
E
EN 55022 compliance ................................
enter button ................................................
environmental requirements
altitude .................................................
humidity ................................................
overview ...............................................
temperature ..........................................
vibration ...............................................
environmental specifications ......................
error codes .................................................
errors on front panel ...................................
event logs
viewing .................................................
viewing error codes ..............................
exporting cartridges ....................................
14
29
61
61
61
61
61
61
53
50
42
53
32
F
FastStor 2
Quick Start Guide ................................... 7
features
barcode ready ...................................... 17
built-in diagnostics ................................ 17
cartridge pre-check .............................. 17
cleaning cartridge ................................. 17
multi-function operator panel ................ 17
overview ............................................... 17
rackmount ready .................................. 18
reverse cartridge protection ................. 17
firmware
updating ............................................... 40
front panel
control buttons ..................................... 29
description ............................................ 18
errors .................................................... 50
power switch ........................................ 12
G
getting help
contact support .................................... 56
getting started ............................................. 21
H
hardware
capacity requirements ..........................
environmental requirements .................
media requirements .............................
optional ................................................
physical requirements ..........................
requirements ........................................
tape drive requirements .......................
height requirement ......................................
home screen
drive empty ...........................................
drive loaded .........................................
66
59
61
63
26
59
59
61
59
27
28
host system preparation ............................. 25
humidity requirement .................................. 61
I
IC notice ...................................................... 14
importing cartridges .................................... 31
Information menu
displaying cycle count .......................... 42
using ..................................................... 42
viewing event logs ................................ 42
installation
location criteria ..................................... 22
overview ............................................... 22
installation issues
autoloader ............................................ 45
backup application installation ............. 46
compatibility ......................................... 46
device driver installation ....................... 46
SCSI Cabling ........................................ 45
SCSI ID ................................................ 45
termination ........................................... 45
installing optional hardware ........................ 26
intended use ............................................... 11
introduction ................................................... 7
L
LED indicators ............................................ 28
loading cartridges ....................................... 32
M
maintaining cartridges .................................
managing the autoloader ............................
media
attention LED issues ............................
issues ...................................................
requirements ........................................
specifications ........................................
menus
Configuration ................................. 37,
Diagnostics .................................... 41,
Information ...........................................
understanding structure .......................
multi-function operator panel ......................
multiple autoloaders ............................. 23,
34
37
49
47
63
63
38
42
42
29
17
25
N
next button .................................................. 29
normal display ............................................. 27
O
operating modes
autoload mode on/off ...........................
circular mode on/off ..............................
overview ...............................................
random .................................................
sequential .............................................
operating overview ......................................
40
39
39
39
39
27
Index
operator panel
abnormal display .................................
cancel button .......................................
control buttons .....................................
enter button .........................................
home screen, drive empty ...................
home screen, drive loaded ..................
LCD screen ..........................................
LED indicators .............................. 27,
next button ...........................................
normal display .....................................
overview ..............................................
previous button ....................................
optional hardware
barcode reader ....................................
overview ..............................................
rackmount kit .......................................
28
29
29
29
27
28
27
28
29
27
27
29
26
26
26
P
physical specifications
depth ....................................................
height ...................................................
overview ..............................................
weight ..................................................
width ....................................................
power
issues ..................................................
switch ...................................................
powering on the autoloader ........................
precautions .................................................
preparing
host system .........................................
SCSI connection guidelines .................
previous button ...........................................
protective devices
front power switch ................................
overview ..............................................
59
59
59
59
59
46
12
30
12
25
25
29
12
12
R
rackmount ..................................................
random mode .............................................
rear panel ...................................................
regulatory notices
CE notice .............................................
EN 55022 compliance .........................
IC notice ..............................................
overview ..............................................
VCCI notices ........................................
re-inventory of cartridges ...........................
removing stuck cartridges from slots ..........
requirements
capacity ...............................................
environmental ......................................
media ...................................................
overview ..............................................
Index
18
39
18
15
14
14
12
15
36
51
59
61
63
59
physical ................................................
tape drive .............................................
resetting the autoloader ..............................
retrieving information ..................................
reverse cartridge protection ........................
running System Test ..................................
59
61
37
42
17
42
S
safeguards .................................................. 11
safety .......................................................... 11
SCSI bus issues ......................................... 50
SCSI connectors
connecting the autoloader ................... 23
SCSI errors ................................................. 50
SCSI host system
adapter and connection guidelines ...... 25
overview ............................................... 25
SCSI IDs
autoloader ............................................ 37
issues ............................................ 48, 51
tape drive ............................................. 38
sequential mode
autoload mode on/off ........................... 40
circular mode on/off ............................. 39
overview ............................................... 39
specifications
capacity ................................................ 59
environmental ...................................... 61
media ................................................... 63
overview ............................................... 59
physical ................................................ 59
stuck cartridges
removing .............................................. 51
switches and indicators
front panel ............................................ 18
overview ............................................... 18
rear panel ............................................. 18
symbols and notes
explanation ............................................ 7
System Test
Diagnostics menu ......................... 41, 42
running ................................................. 42
using .................................................... 41
T
tape drive
cleaning ...............................................
overview ...............................................
requirements ........................................
specifications .......................................
tape movement issues ...............................
tapes
exporting ..............................................
importing ..............................................
loading .................................................
35
61
61
61
47
32
31
32
67
maintaining ...........................................
media requirements .............................
re-inventory ..........................................
removing stuck .....................................
unloading .............................................
working with .........................................
write-protecting .....................................
technical specifications ...............................
temperature requirement ............................
troubleshooting and diagnostics
matrix ...................................................
overview ...............................................
troubleshooting issues
autoloader performance .......................
cleaning ................................................
device not detected on SCSI bus .........
errors displayed on front panel .............
media ...................................................
media attention LED issues .................
power ...................................................
removing stuck cartridges ....................
SCSI errors ..........................................
SCSI ID ......................................... 48,
tape movement ....................................
34
63
36
51
33
31
33
59
61
46
45
49
49
50
50
47
49
46
51
50
51
47
U
unloading cartridges ...................................
unpacking and inspecting
accessories ..........................................
overview ...............................................
updating firmware
overview ...............................................
33
21
21
40
V
VCCI notices ...............................................
vibration requirement ..................................
viewing
autoloader error codes .........................
event logs .............................................
15
61
53
42
W
Website
FastStor ...............................................
weight requirement .....................................
width requirement .......................................
working with data cartridges .......................
write-protecting cartridges ..........................
68
57
59
59
31
33
Index
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