VOIPuserGuide_040408..
Fast Dials
adding a fast dial entry
1. Log in to CallManager.
2. Select Fast Dials from the User Options menu.
3. Click Add New. After clicking, the next available index number will be assigned as the fast dial number.
4. Enter a phone number in the Phone Number field or use the Search Options to find and select a number from your address book entries.
5. Click Save.
accessing fast dials from your phone
NOTE: When accessing fast dials you may be asked for
your User ID (7 digit telephone number, XXXXXXX) and
PIN (default PIN is 12345678, see CHANGING PHONE
PIN to change PIN).
1. Press the Directories button.
2.Use the Navigation button to scroll down, highlight Personal Directory, then press the Select soft key.
3. Use the Navigation button to highlight Personal Fast Dials, then press the Select soft key.
4. Use the Navigation button to highlight the desired number, then press the Select soft key.
5. Press the Dial soft key.
6. Press the OK soft key.
Dialing Instructions At a Glance
Calling From
Any
Campus
Speed Dials and Abbreviated Dials
adding speed dials and/OR abbreviated dials
1. Log in to CallManager.
2. Select Device from the User Options menu.
3. Click Speed Dials.
4. Enter a number and ASCII label (e.g. Home) for a speed-dial number on your phone (under Speed Dial Settings) or for an abbreviated dialing number (under Abbreviated Dial Settings).
NOTE: Some phones only have abbreviated dialing options.
5. Click Save.
dialing Speed dials
1. Press the Speed Dial button for the desired telephone number.
dialing abbreviated dials
1. Without picking up the handset, press the abbreviated dialing number (e.g. 1) from the phone keypad for the desired telephone number.
2. Press the AbbrDial soft key.
04.04.08 V_1
Center
of
Excellence
Calling To
Dial
Any Campus
seven digit
phone number
Off-Campus
Local
seven digit
phone number
Off-Campus
Long Distance
1 + area code + number
Toll Free
1 + 800 + number
International
0 + 11 + country code +
city code + number
University
Operator
645-2000
Off-Campus
Operator
Long Distance
0
Facilities
645-2025
OSS Customer
Services
645-3542
Instructional
Technology
Support Services
645-2803
University
Police
Emergency
645-2222
University
Police
Non-Emergency
645-2227
Roswell Security
(Life/Safety)
Emergency
845-3333
Roswell Security
Escort
845-3069
VoIP Phone
Quick Reference
Voice Over Internet Protocol
(VoIP)
VoIP Support
VoIP Customer Service
Call the CIT Help Desk at 645-3542
Service Change Requests and Repairs
voip.buffalo.edu/requests
Frequently Asked Questions
voip.buffalo.edu/faq
Tutorials and User Guides
voip.buffalo.edu
VoIP Comments or Questions, Send Email to
[email protected]
information technology transformation
Dialing from a University VoIP Phone
Campus to campus
- Dial all seven digits: XXX-XXXX.
Campus to Off-campus
- Dial all seven digits: XXX-XXXX.
- Dialing 9 is not required.
Voice Mail
Setting up Voice Mail
1. Press the Messages button.
2. Enter initial phone password: 828648986
followed by #.
3. From Set Up Options, record your name and
greeting, and change your phone password.
NOTE: The system will NOT allow a phone password to be:
- your telephone number
- the same digits (e.g. 44444)
- a sequence of digits (e.g. 12345)
4. Follow prompts to complete the process.
Accessing voice mail
1.Press the Messages button.
2.Enter your phone password followed by #.
3.Follow the prompts to access your messages.
Accessing voice mail remotely
1. Dial 645-3333.
2. When connected, press *.
3. Enter your ID (7 digit telephone number)
followed by #.
4. Enter your phone password followed by #.
Soft Keys
Soft keys are the four (4) buttons at the bottom of the
display. Soft key options change with phone functions.
managing multiple incoming calls
1. To answer an incoming call while on another
call, press the Answer soft key (this
automatically places the first caller
on hold).
2. Use the Navigation button
to return to the first caller,
then press the Resume soft key.
placing a call on hold
1. While on a call, press the Hold soft key.
To retrieve a call:
Press the Resume soft key.
transferring a call
1. While on a call, press the Transfer soft
key, then dial the third party’s number.
2. When the third party answers, announce the
call, press the Transfer soft key again, then
hang up.
If the third party is busy or unavailable, press
the EndCall soft key, then press the Resume
soft key to return to the first party.
making a conference call
1. While on a call, press the More soft
key and then the Confrn soft key.
2. Dial the second party’s number. When the
party answers, press the Confrn soft key again.
NOTE: To set up multi-party calls, contact the
University Operator at 645-2000.
sending a call directly to your voice mail
1. Press the iDivert soft key.
Forwarding Phone Calls From your phone
1. Press the CFwdALL soft key and dial the forwarding number.
To cancel call forwarding:
Press the CFwdALL soft key.
CallManager
CallManager provides additional phone options via a
web browser.
CallManager LOGIN
1. Go to CallManager:
Performing Basic Call Functions
placing a call
1. Pick up the handset or press the Speaker button.
2. Dial the telephone number.
answering a call
1. Pick up the handset or press the Speaker button.
voip.buffalo.edu/callmanager
2. Enter your username: 7 digit telephone number, XXXXXXX.
3. Enter your browser password.
NOTE: Your default browser password is 12345.
To change your default password, see CHANGING BROWSER PASSWORD.
4. Click Login.
CallManager logOUT
1. Click Logout, located in the upper right corner of the screen.
changing browser password
The browser password is used to log in to CallManager.
NOTE: Your default browser password is 12345.
1. Log in to CallManager.
2. Select User Settings from the User Options menu.
3. Enter password information under Browser Password.
4. Click Save.
changing phone pin
The phone PIN is used to access some phone services.
NOTE: Your default phone PIN is 12345678.
1.Log in to CallManager.
2. Select User Settings from the User Options menu.
3. Enter PIN information under Phone PIN.
4. Click Save.
Forwarding Phone Calls From CallManager
1. Log in to CallManager.
2. Select Device from the User Options menu.
3. Click Line Settings.
4. Check desired forwarding option(s).
5. Click Save.
To cancel call forwarding:
1. Log in to CallManager.
2. Select Device from the User Options menu.
3. Click Line Settings.
4. Uncheck forwarding option(s).
5. Click Save.
Address Book
adding an address book entry
1. Log in to CallManager.
2. Select Personal Address Book from the User Options menu.
3. Click Add New.
4. Enter contact information in desired fields under Edit Entry.
5. Click Save.
6. To add additional entries, repeat steps 3-5.
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