Motorola 2247-N8 User manual

Motorola 2247-N8 User manual
User Manual
The Motorola Netopia® 2247-N8
DSL Gateway
4-port Ethernet, 802.11b/g/n Wi-Fi
Safety Information
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IMPORTANT SAFETY INSTRUCTIONS – POWER SUPPLY INSTALLATION. Connect the power supply
cord to the power jack on the Motorola Gateway. Plug the power supply into an appropriate electrical outlet.
CAUTION: Depending on the power supply provided with the product, either the direct plug-in power supply
blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is readily accessible.
(Sweden) Apparaten skall anslutas till jordat uttag när den ansluts till ett nätverk
(Norway) Apparatet må kun tilkoples jordet stikkontakt.
TELECOMMUNICATION INSTALLATION. When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:
•
Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
•
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote
risk of electrical shock from lightning.
•
Do not use the telephone to report a gas leak in the vicinity of the leak.
PRODUCT VENTILATION. The Motorola Gateway is intended for use in a consumer's home. Ambient temperatures around this product should not exceed 104°F (40°C). It should not be used in locations exposed
to outside heat radiation or trapping of its own heat. The product should have at least one inch of clearance
on all sides except the bottom when properly installed and should not be placed inside tightly enclosed
spaces unless proper ventilation is provided.
SAVE THESE INSTRUCTIONS
Motorola Part Number: 579442-001-00
Copyright © 2010 by Motorola, Inc.
All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative
work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the
right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to
provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or
expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola
may make improvements or changes in the product(s) described in this manual at any time. MOTOROLA and the Stylized M
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trademark of Apple, Inc. Firefox is a registered trademark of the Mozilla Foundation. All other product or service names are the
property of their respective owners.
2
Checklist
Thank you for selecting the Motorola Netopia® 2247-N8 DSL Gateway. This guide will help you
set up and configure your network.
Check your package contents. It should contain the items shown here:
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1
M
Motorola Gateway
Power Supply
CD & User Manual
Telephone Cable
Ethernet Cable
If you don’t have everything, contact your supplier immediately.
3
2
Connections
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1. Decide on a location for the Gateway.
Put the Gateway near a power source, a DSL wall outlet, and in a location where air can
circulate freely around it.
2. Power the Gateway.
Connect the power supply to the power jack on the back panel of the Gateway. Then,
plug the power supply into an electrical outlet. Turn on the Power switch.
The Power LED should light solid green.
3. Insert the Motorola Netopia® CD into your CDROM drive.
The Motorola Netopia® Installation Guide Wizard automates
several tasks to get you up and
running easily. These tasks
include making the cable connections and configuring the
Gateway. Run the Wizard on
every PC that will connect to
your network.
The Installation Guide Wizard
will start automatically and the
Welcome screen will appear to
step through the process. Follow the on-screen instructions
to make all of your connections.
4
When all of your connections are made, your network may look like this:
Ethernet
Ports
DSL Port
WPS
Pushbutton
Power Switch
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Rear View
DC Power
4. Enable Wireless Protected Setup (WPS) on your Wi-Fi devices.
Adding wireless clients to your network is easier using Wireless Protected Setup (WPS).
Older, non-WPS clients can still be added to the network by configuring them the standard way with WPA-PSK.
Make sure your wireless clients are running. Press the WPS push-button to begin the
exchange, which may last up to two minutes.
Do not power off your Gateway during the exchange.
The Gateway will display a success message when the exchange has completed.
Note: Not all client wireless devices support WPS. Refer to their documentation.
5
When all of your connections are made, the status LEDs on the front of your Motorola IAD
Gateway will light, according to the following diagram:
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Front View
Power
Activity
Internet
Ethernet 1, 2, 3, 4
DSL
Wireless
WPS
6
USB
LED
Behavior
Power
Green when power is on. Red if device malfunctions; flashes red when updating embedded software.
Ethernet
1, 2, 3, 4
Solid green when connected. Flash green when there is activity on the LAN.
Wireless
Flashes green when there is activity on the wireless LAN.
Behavior
WPS
Solid green when WPS is successful.
USB
Not currently used.
DSL
Flashes green when training. Solid green when trained.
Internet
Green when device is connected. Flashes green for activity on WAN port.
Activity
Off = The device is not powered or the broadband connection is not present;
Flashing green = Inbound Internet activity seen from the broadband connection
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LED
7
3
Device Configuration
You can access the configuration pages at any time as follows:
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1. Run a Web browser, such as Firefox, Safari, or Microsoft Internet Explorer, and
enter http://192.168.1.254 in the URL Address text box.
Press Return.
(If your ISP’s Configuration Worksheet tells you to use an IP address other than
192.168.1.254 to log in, enter http://< ip-address>.)
2. The browser displays the Welcome page.
•
8
You can choose Unrestricted LAN Access.
If you choose Unrestricted LAN Access, any user connected to your network can access
Motorola Netopia® Gateway.
• The administrative User name is admin.
• The initial Password can be whatever you choose, from one to 32 characters long.
This user name and password are separate from the user name and password you might
use to access the Internet. You may change them later. You will be challenged for this
Admin username and password any time that you attempt to access the Motorola Neto-
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•
and administer the Motorola Netopia® Gateway’s configuration pages.
Or,
For security, you may create and enter an Administrative password for accessing the
pia® Gateway’s configuration pages.
If you have chosen to create an Administrative password, when you connect to your Gateway
as an Administrator, you enter “admin” as the UserName and the Password you just created.
9
Record your subscriber information here for future reference:
Required Information
Your entries:
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Your Telephone number:
Your ISP Username:
(example: [email protected])
Your ISP Password:
Service Provider support
contact information:
Support desk number -
Congratulations! Your connection is up and running and you should be able to browse the Internet by typing a URL address in your browser’s Address text box or by selecting any of your
favorite bookmarks.
Should you require additional information, the “FAQs” on page 14 of this Guide contain Frequently Asked Questions (and Answers) and “Basic Troubleshooting” on page 16 gives Basic
Troubleshooting tips. The latest Administrator’s Handbook with advanced configuration instructions is also available on-line at:
http://broadband.motorola.com/consumers/support/default.asp?supportSection=blank
10
Your Gateway serves Dynamically-assigned IP addresses by default. Be sure to configure
each computer connected to your Gateway to accept a Dynamically-assigned IP address,
commonly referred to as DHCP.
Microsoft Windows:
Step 1. Navigate to the TCP/IP Properties Control Panel.
a. Windows 98, 2000, and ME versions follow a path like this:
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Client Configuration
Start menu -> Settings -> Control Panel -> Network (or Network and Dialup Connections -> Local Area Connection -> Properties) -> TCP/IP
[your_network_card] or Internet Protocol [TCP/IP] -> Properties
b. Windows XP follows a path like this:
Start menu -> Control Panel -> Network and Internet Connections ->
Network Connections -> Local Area Connection -> Properties -> Internet
Protocol [TCP/IP] -> Properties
Step 2. Select Obtain an IP address automatically.
Step 3. Select Obtain DNS server address automatically, if available.
Step 4. Remove any previously configured Gateways, if available.
Step 5. OK the settings. Restart if prompted.
11
c. Windows Vista is set to obtain an IP address automatically by default. You may not need to
configure it at all.
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To check, open the Networking Control Panel and select Internet Protocol Version 4 (TCP/IPv4).
Click the Properties button.
The Internet Protocol Version 4 (TCP/IPv4)
Properties window should appear as
shown.
If not, select the radio buttons shown
above, and click the OK button.
12
Macintosh Mac OS 9 or Mac OS X:
Step 1. Access the TCP/IP or Network control panel.
a. Mac OS 9 follows a path like this:
b. Mac OS X follows a path like this:
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Apple Menu -> Control Panels -> TCP/IP Control Panel
Apple Menu -> System Preferences -> Network
Step 2. Select Built-in Ethernet
Step 3. Select Configure Using DHCP
Step 4. Close and Save, if prompted.
13
FAQs
Q: Why is my DSL light flashing green?
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A: A flashing green light indicates that no cable is attached to the DSL port or that the
Motorola Netopia® Gateway is negotiating a connection. A solid green DSL light indicates
that an internet connection is established.
If your DSL light does not become solid green, verify that the connection from the Motorola Netopia® Gateway’s DSL port to the telephone/DSL jack is secure. If the connection
is secure, contact your ISP (Internet Service Provider) to verify that your DSL line is functioning properly.
Q: I forgot my password, how can I access my Motorola Netopia® Gateway?
A: If you don't have a password, the only way to access the Motorola Gateway is the following:
Referring to the following diagram, find the round Reset Switch opening.
Carefully insert the point of a pen or an
unwound paperclip into the opening.
• If you press the factory default button for
less than 1/2 a second, the unit will continue to run as normal.
Factory Reset Switch
• If you press the factory default button for
more than 15 seconds, when you release it, the Gateway will perform a factory reset,
clear all settings and configurations, and reboot.
Note:
To assure the Motorola Netopia® Gateway factory defaults you MUST hold the reset switch for more
than 15 seconds. When you release it, the Gateway will perform a factory reset, clear all setting and configurations,
and reboot. Keep in mind that all of your settings will need to be reconfigured.
14
Q: What is the default IP address of my Motorola Netopia® Gateway?
Q: I made some configuration changes in my Motorola Netopia® Gateway and the
changes have not taken effect.
A: Any configuration changes made to the Motorola Netopia® Gateway require a save
and restart before they take effect.
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A: The default IP address of the Motorola Netopia® Gateway is 192.168.1.254. You may
access the WebUI configuration pages by typing http://192.168.1.254 URL into your
browser.
Q: How do I access the configuration screens of my Motorola Netopia® Gateway?
A: You may access your Motorola Netopia® Gateway by typing the following into your web
browser http://192.168.1.254.
Note: By default, your Motorola Netopia® Gateway has an Ethernet IP Address of
192.168.1.254.
Q: What is the default user name and password of the Motorola Netopia® Gateway?
A: Motorola Netopia® Gateways are not distributed with a default password. Upon initial
configuration, the Gateway requires a new password to be set.
15
Basic Troubleshooting
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This section gives some simple suggestions for troubleshooting problems with your Gateway’s
initial configuration.
Before troubleshooting, make sure you have
•
•
plugged in all the necessary cables (see “Connections” on page 4); and
set your PC’s TCP/IP controls to obtain an IP address automatically (see “Client Configuration” on page 11).
The first step in troubleshooting is to check the status indicator lights (LEDs) in the order outlined below.
Front View
Power
Activity
Internet
Ethernet 1, 2, 3, 4
DSL
Wireless
WPS
16
USB
LED Function Summary
DSL
Internet
Unlit
No power
No signal
Not connected
Solid Green
Power on
DSL line synched with
the DSLAM
Connected to the Internet
Flashing Green
N/A
Activity on the DSL
cable
Transmitting or receiving data on the WAN
port
Solid Red
System malfunction
N/A
N/A
Flashing Red
Updating embedded
software
N/A
N/A
Ethernet 1, 2, 3, 4
WPS
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Power
Wireless
Unlit
No signal
No wireless signal
No wireless signal
Solid Green
Synched with Ethernet
card
WPS exchange with
client is successful
N/A
Flashing Green
Activity on the Ethernet
cable
N/A
Activity on the wireless
LAN
Solid Red
N/A
N/A
N/A
Flashing Red
N/A
N/A
N/A
17
If a status indicator light does not look correct, look for these possible problems:
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If LED is
not Lit
Power
DSL
Possible problems
•
•
•
•
Make sure the power switch is in the ON position.
Make sure the power adapter is plugged into the DSL Gateway properly.
Try a known good wall outlet.
Replace the power supply and/or unit.
•
•
Make sure that any telephone has a microfilter installed.
Make sure that you are using the correct cable. The DSL cable is the thinner standard telephone cable.
Make sure the DSL cable is plugged into the correct wall jack.
Make sure the DSL cable is plugged into the DSL port on the DSL Gateway.
Make sure the DSL line has been activated at the central office DSLAM.
Make sure the DSL Gateway is not plugged into a micro filter.
•
•
•
•
18
•
•
Ethernet
1,2,3,4
•
•
•
•
•
•
Make sure you are using the Ethernet cable, not the DSL cable. The Ethernet cable is thicker than the standard telephone cable.
Make sure the Ethernet cable is securely plugged into the Ethernet jack on
the PC.
Make sure the Ethernet cable is securely plugged into the Ethernet port on
the DSL Gateway.
Try another Ethernet cable if you have one available.
Make sure you have Ethernet drivers installed on the PC.
Make sure the PC’s TCP/IP Properties for the Ethernet Network Control
Panel is set to obtain an IP address via DHCP.
Make sure the PC has obtained an address in the 192.168.1.x range. (You
may have changed the subnet addressing.)
Make sure the PC is configured to access the Internet over a LAN.
Disable any installed network devices (Ethernet, HomePNA, wireless) that
are not being used to connect to the DSL Gateway.
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•
19
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Support
Answers to many frequently asked product-related questions, as well as full product documentation with advanced configuration instructions, are also available on-line at:
http://broadband.motorola.com/consumers/support/default.asp?supportSection=blank
Note the serial number (SN:) of your Gateway. It is located on the label on the bottom of the
Gateway below the model number. You will need the Gateway’s serial number if you need to
call for technical support.
20
Recycling your Motorola Equipment
Please do not dispose of this
product with your residential
or commercial waste. Some
countries or regions, such as
the European Union, have set
up systems to collect and
recycle electrical and electronic waste items. Contact
your local authorities for information about practices established for your region.
If collection systems are not
available, call Motorola Customer Service for assistance. For instructions on recycling please
visit: http://www.motorola.com/recycle
When you see this symbol on a
Motorola product, do not dispose of
the product with residential or commercial waste.
Umweltschutz durch
Recycling
Wenn Sie dieses Zeichen auf einem
Produkt von Motorola sehen, entsorgen Sie das Produkt bitte nicht als
gewöhnlichen Hausoder Büromüll.
Recycling bei Geräten von Motorola
Bitte entsorgen Sie dieses Produkt nicht als gewöhnlichen Haus- oder Büromüll. In einigen Ländern und
Gebieten, z. B. in der Europäischen Union, wurden
Systeme für die Rücknahme und Wiederverwertung
von Elektroschrott eingeführt. Erkundigen Sie sich
bitte bei Ihrer Stadtoder Kreisverwaltung nach der geltenden Entsorgungspraxis. Falls bei Ihnen noch kein
Abfuhroder Rücknahmesystem besteht, wenden Sie
sich bitte an den Kundendienst von Motorola.
Recyclage pour le respect
de l'environnement
Recyclage de votre équipement Motorola
Lorsque vous voyez ce symbole sur
un produit Motorola, ne le jetez pas
avec vos ordures ménagères ou vos
rebuts d'entreprise.
Veuillez ne pas jeter ce produit avec vos ordures
ménagères ou vos rebuts d'entreprise. Certains pays
ou certaines régions comme l'Union Européenne ont
mis en place des systèmes de collecte et de recyclage
des produits électriques et électroniques mis au rebut.
Veuillez contacter vos autorités locales pour vous
informer des pratiques instaurées dans votre region.
Si aucun système de collecte n'est disponible, veuillez
appeler le Service clientèle de Motorola qui vous
apportera son assistance.
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