ACTi D42 User`s manual

ACTi D42 User`s manual
Encoder Firmware V4.06.09 User’s Manual
Firmware User’s Manual
Firmware User’s Manual V6.03.17
Table of Contents
Recommended PC Specifications ......................... 4
Preparation .............................................................. 5
Connect the Equipment ............................................................................ 5
Configure the IP Addresses ...................................................................... 5
Access the Camera.................................................................................... 9
Live View ............................................................... 11
Login ..........................................................................................................11
Live View .................................................................................................. 12
Setup ...................................................................... 15
Access the Setup Page ........................................................................... 15
Host........................................................................................................... 16
Date & Time .............................................................................................. 17
Network .................................................................................................... 19
IP Address Filtering ............................................................................... 19
Port Mapping......................................................................................... 21
HTTPS .................................................................................................. 22
IEEE 802.1X ......................................................................................... 23
SNMP Setting ....................................................................................... 25
RTP ....................................................................................................... 27
Network (ToS, UPnP, Bonjour, ONVIF) ................................................. 28
IP Settings ................................................................................................ 31
Connection Type ................................................................................... 31
DNS ...................................................................................................... 33
DDNS .................................................................................................... 34
Video ......................................................................................................... 37
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Compression ......................................................................................... 38
Motion Detection ................................................................................... 40
Day/Night .............................................................................................. 45
Image .................................................................................................... 46
Exposure / White Balance ..................................................................... 47
OSD/Privacy Mask ................................................................................ 51
On-Screen Graphics ............................................................................. 54
Audio ..................................................................................................... 56
Event ......................................................................................................... 57
Event Server ......................................................................................... 57
Event Configuration .............................................................................. 60
Event List .............................................................................................. 66
Manual Event ........................................................................................ 69
System ...................................................................................................... 70
User Account......................................................................................... 70
System Info ........................................................................................... 71
Factory Default...................................................................................... 72
Firmware Upload ................................................................................... 73
Save & Reboot ...................................................................................... 74
Logout ...................................................................................................... 75
Troubleshooting .................................................... 76
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Recommended PC Specifications
In order to configure or test the cameras, a PC with following basic specifications is needed:
Core2Duo 2.13GHz or above
2 GB or above
Operating System
Browser for Accessing
Video Resolution
Windows XP with SP2 or above.
Windows 2003
Windows Vista
Windows 2008
Windows 7
Internet Explorer 8.0 or newer (full functionality)
Other browsers with VLC installed (partial functionality)
1024x768 or higher
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Connect the Equipment
To be able to connect to the camera firmware from your PC, both the camera and the PC have to
be connected to each other via Ethernet cable. At the same time, the camera has to have its own
power supply. In case of PoE cameras, you can use a PoE Injector or a PoE Switch between the
camera and the PC. The cameras that have the DC power connectors may be powered on by
using a power adaptor.
The Ethernet port LED or Power LED of the camera will indicate that the power supply for the
camera works normally.
Configure the IP Addresses
In order to be able to communicate with the camera from your PC, both the camera and the PC
have to be within the same network segment. In most cases, it means that they both should have
very similar IP addresses, where only the last number of the IP address is different from each
other. There are 2 different approaches to IP Address management in Local Area Networks – by
DHCP Server or Manually.
Using DHCP server to assign IP addresses:
If you have connected the computer and the camera into the network that has a DHCP server
running, then you do not need to configure the IP addresses at all – both the camera and the PC
would request a unique IP address from DHCP server automatically. In such case, the camera
will immediately be ready for the access from the PC. The user, however, might not know the IP
address of the camera yet. It is necessary to know the IP address of the camera in other to be
able to access it by using a Web browser.
The quickest way to discover the cameras in the network is to use the simplest network
search, built in the Windows system – just by pressing the “Network” icon, all the cameras of the
local area network will be discovered by Windows thanks to the UPnP function support of our
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In the example below, we successfully found D11 camera that we had just connected to the
With the left mouse click on D11 it is possible to automatically launch the default browser of the
PC with the IP address of the target camera filled in the address bar of the browser already.
If you work with our cameras regularly, then there is even a better way to discover the
cameras in the network – by using IP Utility. The IP Utility is a light software tool that can not
only discover the cameras, but also list lots of valuable information, such as IP and MAC
addresses, serial numbers, firmware versions, etc, and allows quick configuration of multiple
devices at the same time.
The IP Utility can be downloaded for free from
With just 1 click, you can launch the IP Utility and there will be an instant report as follows:
You can quickly notice the D11 model in the list. Click on the IP address to automatically launch
the default browser of the PC with the IP address of the target camera filled in the address bar of
the browser already.
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Use the default IP address of a camera:
If there is no DHCP server in the given network, the user may have to assign the IP addresses to
both PC and camera manually to make sure they are in the same network segment.
When the camera is plugged into network and it does not detect any DHCP services, it will
automatically assign itself a default IP:
Whereas the default port number would be 80. In order to access that camera, the IP address of
the PC has to be configured to match the network segment of the camera.
Manually adjust the IP address of the PC:
In the following example, based on Windows 7, we will configure the IP address to
and set Subnet Mask to by using the steps below:
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Manually adjust the IP addresses of multiple cameras:
If there are more than 1 camera to be used in the same local area network and there is no DHCP
server to assign unique IP addresses to each of them, all of the cameras would then have the
initial IP address of, which is not a proper situation for network devices – all the IP
addresses have to be different from each other. The easiest way to assign cameras the IP
addresses is by using IP Utility:
With the procedure shown above, all the cameras will have unique IP addresses, starting from In case there are 20 cameras selected, the last one of the cameras would have
the IP
Later, by pressing the “Refresh” button of the IP Utility, you will be able to see the list of cameras
with their new IP addresses.
Please note that it is also possible to change the IP addresses manually by using the Web
browser. In such case, please plug in only one camera at a time, and change its IP address by
using the Web browser before plugging in the next one. This way, the Web browser will not be
confused about two devices having the same IP address at the same time.
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Access the Camera
Now that the camera and the PC are both having their unique IP addresses and are under the
same network segment, it is possible to use the Web browser of the PC to access the camera.
You can use any of the browsers to access the camera, however, the full functionality is
provided only for Microsoft Internet Explorer.
The browser functionality comparison:
Internet Explorer
Other browsers
Live Video
Live Video Area Resizable
PTZ Control
Capture the snapshot
Video overlay based configuration (Motion
Detection regions, Privacy Mask regions)
All the other configurations
The basic VLC media player ( has to be installed in PC first before
using any non-Internet Explorer browsers to be able to get live video feed from the camera with
those browsers. It is a free and open source cross-platform multimedia player.
Disclaimer Notice: The camera manufacturer does not guarantee the compatibility of its cameras
with VLC player – since it is a third party software, the third party has the right to modify their
utility any time which might affect the compatibility. In such cases, please use Internet Explorer
browser instead.
When using Internet Explorer browser, the ActiveX control for video stream management will be
downloaded from the camera directly – the user just has to accept the use of such control when
prompted so. No other third party utilities are required to be installed in such case.
The following examples in this manual are based on Internet Explorer browser in order to
cover all functions of the camera.
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Assuming that the camera’s IP address is, you can access it by opening the Web
browser and typing the following address into Web browser’s address bar:
Upon successful connection to the camera, the user interface called Web Configurator would
appear together with the login page. The HTTP port number was not added behind the IP
address since the default HTTP port of the camera is 80, which can be omitted from the address
for convenience.
Before logging in, you need to know the factory default Account and Password of the camera.
Account: Admin
Password: 123456
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Live View
This section describes how to configure the IP camera. The administrator has unlimited access to
all settings, while the normal user can only view live video.
Initially there exists only administrator’s account in
123456) – you have to use that account to log in.
You can later create normal user accounts with
limited access rights if necessary.
Feel free to choose your local language from the list
of languages or keep it as English. After pressing
“Login”, you will be able to access the user interface
of Web Configurator.
Upon successful login, you will be able to see the Live View page. In case of
Internet Explorer browser, you may be prompted to allow the installation of
ActiveX control from the camera. Press “Install” then. The live video will
appear shortly after that.
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Live View
The live view will appear automatically with the video resolution of 1280x720 (1MP cameras) or
1920x1080 (2-5MP cameras).
While being on the Live View page, the Live View icon appears as being pressed:
If you leave the Live View page, you can later return by pressing that button.
If the resolution of the PC’s monitor is bigger than the resolution of the live video, you will be able
to see the whole size of the video immediately. If not, you will only see part of the video at first
and you would have to use the scroll bars to see the rest of the video area. In order to see the
whole video on your display, you can temporarily re-scale the video to better fit your screen by
pressing the digital zoom buttons:
- Enlarge the video size digitally
- Reduce the video size digitally
Notice: These digital zoom adjustments do not influence the actual video resolution of the camera.
Regardless of how large or small the video appears on the display after pressing the digital zoom
buttons, the actual video stream size of the camera is the same as before.
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You can also digitally re-scale the video to fully match the size of your display with just 1 click:
- Full screen Mode
You may use ESC key from the keyboard to exit the full screen mode.
The cameras have the dual stream capability – the Stream 1 is usually the high resolution
stream with the purpose of being recorded by NVR while Stream 2 has lighter video configuration
for NVR live view purposes, to reduce the computing power of the NVR PC. Both streams can be
configured under Web Configurator’s Setup page. To see how each of the stream looks like, there
are quick buttons on the Live View page:
- Show the Stream 1 video
- Show the Stream 2 video
When pressing the Stream 2 button, the Live View would look like this:
To capture the snapshots of the current live view, press the snapshot button. The snapshots are
saved in Pictures folder.
- Take a Snapshot
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The cameras with audio function shall have the audio controls on Live View page.
To adjust the volume level of the speakers connected to the PC that runs the Web Configurator in
order to hear the audio from the camera’s microphone or line-in device, use the audio controls as
Audio Muted:
Audio level adjusted to the maximum:
This volume control appears in user interface only when the Audio-in function of the camera has
been “Enabled” under Setup page.
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The following chapters guide you through the Setup functions of the camera.
Access the Setup Page
To configure any of the camera settings, go to the Setup menu by pressing the following button
on Live View page:
- Go to Setup
The left side of the Setup page contains the list of Setup items.
Notice: The exact content of the menu list varies for each camera,
depending on the actual capabilities of each camera. This manual,
however, is designed to explain all the possible functions.
Several items in the Setup page are divided into groups, such as Network, IP Settings, etc. You
can expand the groups to see the sub-items by pressing the [+] button.
The following chapters of this manual explain each Setup item separately. The chapters are listed
in the same order as the list of Setup menu items.
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The section “Host” allows the administrator to define the name of the
camera and preferred user interface language.
There are two kinds of names – Host Name and Camera Name.
Host Name is used to identify the camera by a DHCP server. In some networks with very strict
security policy, it is required that all the network devices should have their host name, and when
the devices attempt to access the network by requesting an IP address from a DHCP server, the
DHCP server would check if the host name is among the allowed devices. On this page, it is
possible to edit the Host Name. To actually include the Host Name in DHCP discovery packet
sent from a camera, please go to IP Settings and make sure the device is in Dynamic IP
Address mode and “Use host name” is checked.
Camera Name is used to identify the device by Video Management System or by Software
Tools. Usually, upon installation of the camera, the actual installation location is used as an
easy-to-remember Camera Name, such as “Front Gate” or “Elevator 1”. In many cases the VMS
is able to modify the Camera Name directly via its own user interface without needing to access
Web Configurator.
Language selection under Host has the same purpose as the one on the login page of Web
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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Date & Time
Each video frame contains a time stamp. The accuracy of the time stamp is very important for
incident investigators. Therefore the clock of the camera has to be adjusted to most accurate time
The section Date & Time provides the options for adjusting the date
and time of the camera.
There are two ways to adjust the date and time – automatically by getting date and time
regularly from any of the NTP servers worldwide, or manually by selecting proper time zone,
date and time. The automatic way can be used only if the camera has an access to NTP servers.
If you are using an isolated Local Area Network without Internet access, you can only use Manual
date and time adjustment mode.
When choosing SNTP/NTP Server for automatic date and time updating, you can key in the IP
address of the NTP server and the time interval for automatic time synchronization. If you want to
key in the domain name of NTP server instead, please make sure the DNS server IP address has
been set under IP Settings; otherwise the camera will not be able to resolve the domain name of
the NTP server.
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If all the cameras are getting the date and time from the same NTP Server, you can be most sure
that the video clips from different cameras can be well synchronized later for comparison
To choose the most suitable NTP Server to synchronize date and time with, please refer to the
worldwide pool of NTP Servers:
When choosing Set Manually mode, you can adjust the date and time by the select boxes.
Choose the appropriate Time Zone from the select box, too. If your location is not listed there,
then pick any of the listed zones which GMT is identical with your location.
For the countries with daylight saving policy, there is Day Light Saving function with two different
Type 1 – define the starting or ending time of daylight saving period by the number of the week
in the month (First, Second, Third or Last week).
Type 2 – define the starting or ending time of daylight saving period by the exact date in the
month (1-31).
Whether to choose Type 1 or Type 2, please refer to the daylight saving policy of given country.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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The section Network provides the list of network related functions
and services. The [+] mark before Network indicates that the list can be expanded by clicking on
it. Once expanded, the list can later be collapsed again by clicking on the [-] mark.
IP Address Filtering
By “IP Address Filtering” function it is possible to define which
devices (their IP addresses) are allowed to connect to this camera, and which devices are
forbidden to connect to this camera.
Check the box “Enabled” to activate the IP address filtering function and press Apply.
Below you can select either “Allowed” or “Blocked” list to add items there and Enable them with
the checkbox behind each row.
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“Allowed” mode will refuse access to all IP addresses except the ones listed below.
“Blocked” mode will accept all incoming access except the IP addresses listed below.
Using Netmask (Subnet Mask) allows you to set filtering for a whole range of IP address at once,
without the need to enter all of them individually. If you are not sure about the function of Netmask,
then you should use, and it will affect only a single IP address per line of entry,
or use to use the same setting for all IP addresses starting with the same three
numbers. .
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
Warning! Do not accidentally block your own IP address that you are connecting from; otherwise
you will not be able to access the camera any more to undo the changes. If this happens by
mistake, you can do the hardware reset – it will clear all the filtering rules.
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Port Mapping
The section Port Mapping provides the list of services and protocols
that require their own port number for communication. By default, the camera already has all the
ports defined. On this page, the user can modify the port numbers in case there is a specific need
for that. Most often, the HTTP port is changed to something other than 80 in order to match with
easy-to-remember port forwarding rules of the router that acts as a bridge between local area
network and Internet.
HTTP port
Search Server Port1
Search Server Port2
Control Server Port
Streaming Server Port
RTSP Server Port
RTP Multicast Video Port for
RTP Multicast Video Port for
Multicast IP
Multicast TTL
Select the port assigned for HTTP protocol access
Select the first port used by server search applications to detect this IP
device. (e.g. IP Utility)
Select the second port used by server search applications to detect this IP
device. (e.g. IP Utility)
Select the port used to support video control function by application
programs. (e.g. NVR)
Select the port used by this IP device for Video Streaming (TCP)
Select the port assigned for RTSP protocol access
Select the port for the multicast video streaming of Stream 1 via RTP
Select the port for the multicast video streaming of Stream 2 via RTP
Select the multicast IP. Default settings is
Select the multicast TTL. Default setting is 255
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet. New port settings will only take
effect after pressing System -> Save & Reboot.
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HTTPS protocol allows creating a secure channel over an insecure
network in order to protect the data sent between the camera and its counterpart. Two things are
required to have a secure communication – encrypted data, and verified counterpart of the
communication. To make sure that the messages are being sent and received from true
counterpart, the certificate is needed.
There are two methods to create certificates – Certificate Signing Request (CSR) and
Self-Signed Certificate.
Certificate Signing Request (CSR): User uses a signed certificate issued by trusted
Certification Authority (CA).
Self-Signed Certificate: User wants to use the certificate created and issued by user himself.
Press “Create” or “Create Self-Signed Certificate” button and configure settings in the pop-up
screen to install the certificate.
Note that the new setting will only take effect after “Save & Reboot”.
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IEEE 802.1X
IEEE 802.1X is an IEEE standard for port-based Network Access
Control. 802.1X authentication involves three parties: a supplicant, an authenticator, and an
authentication server.
The supplicant is a client device (such as an IP camera) that wishes to attach to the LAN/WLAN.
The authenticator is a network device, such as an Ethernet switch or wireless access point; and
the authentication server is typically a host running software supporting the RADIUS and EAP
The authenticator acts like a security guard to a protected network. The supplicant (i.e., client
device) is not allowed access through the authenticator to the protected side of the network until
the supplicant’s identity has been validated and authorized. An analogy to this is providing a valid
passport at an airport before being allowed to pass through security to the terminal. With 802.1X
port-based authentication, the supplicant provides credentials, such as user name / password or
digital certificate, to the authenticator, and the authenticator forwards the credentials to the
authentication server for verification. If the authentication server determines the credentials are
valid, the supplicant (client device) is allowed to access resources located on the protected side
of the network.
Please enable IEEE 802.1x and configure settings on the screen below. Note that the new
setting will only take effect after “Save & Reboot”.
EAPOL Version V1 and V2 are the 802.1X communication types. User name and User
password area created by user and set in RADIUS server. Certificates and Private Key are
provided by RADIUS Server.
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If certificates or private key exist already, there will be a “Remove” button behind these items, in
order to remove these items when necessary.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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SNMP Setting
The SNMP Setting item displays the SNMP configuration page.
SNMP provides an easy way to manage network devices. The main features are:
1. Monitoring device uptime
2. System detail description. (Ex: model name, model description and firmware version.)
3. Collect interface information. (Ex: MAC address, interface speed, local port.)
4. Measuring network interface throughput.
To use SNMP, just enable SNMP function in the camera (SNMP agents) and run SNMP
management software in server (NMS: Network Management Station) to connect to the devices.
The SNMP agent supports versions V1, V2 and V3. SNMP V1 is the initial implementation of
SNMP. SNMP V2 is proposed to enhance the performance of management, such as the
communication of server and devices, the confirmation of information delivery and receipt.
Primary additions in SNMP V3 concern security and remote configuration enhancements.
SNMP V1/V2 uses “Community” name as password to authenticate identity. “Read Community”
is the password for server to get information from devices. “Write Community” is the password for
server to edit values on devices. The default is “public” for Read Community and “write” for Write
Community. Of course, you can set any other password as your read/write community.
You can enable V1, V2 or both. Click “Apply” after you’ve completed setup.
The security method of SNMP V3 uses account/password for authentication. “Security Name” is
the account name to be used with your “Password”. The default security name is “public” and the
password must be at least 8 characters long. You also can set any other security name or
password. Click “Apply” after you’ve completed setup.
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SNMP function is now enabled. You may now install and run the SNMP management software on
computer server.
SNMP Trap Usage:
SNMP traps enable notifications from devices. Devices may send message to the management
server whenever significant events occur such as cold start, warm start and authentication failure.
The manager will get the information immediately and take action if necessary.
Cold start means device reboot by power disconnection. Warm start means device reboot by
firmware without power disconnection. If there other parties attempt to connect to the device with
wrong security password under SNMP V1, V2 or V3 setting, the device will send an
authentication failure message to the management server.
To enable SNMP Trap function in the camera, type the IP address of the computer running the
SNMP management software and type trap community as password to allow server to get trap
message from device (Default is public). Select available traps and click “Apply”.
Camera’s SNMP offers following information:
Provide general information about the managed device.
Ex: system description, system name.
Provide general information from the physical interfaces.
Ex: interface speed, MAC address.
Provide information about the mapping between network addresses and physical
addresses for each physical interface
Ex: The IP/MAC addresses to connect to the managed device.
Provide the status and operation of Network Layer (Layer 3).
Ex: the information and traffic flow of received/delivered package.
Provide the status and statistics of ICMP.
Ex: amount of receive/error message of ICMP.
Provide the status and operation of Transport Layer (Layer 4) using TCP protocol.
Ex: TCP Local Port, incoming/outgoing TCP segments.
Provide the status and operation of Transport Layer (Layer 4) using UDP protocol.
Ex: UDP Local Port, in/out datagram.
Provide the related statistics through SNMP
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The RTP section allows user to configure RTP Settings.
If the RTSP Authentication is “Enabled”, then the RTP streaming will require account name and
password authentication.
If the RTP B2 Frame is “Enabled” then the B2 frame is added to every video frame, containing
additional information, such as motion detection status on each frame, digital input and
digital output levels, passive infrared status, other video intelligence data, frame counter,
frame-rate mode and the frame-rate, bitrate, resolution, timestamp and much more. The
user side can operate with video data easily, including event management, storage consumption
estimation, image resizing for preview, etc.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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Network (ToS, UPnP, Bonjour, ONVIF)
The section Network contains the controls for following functions:
Type of Service
Type of Service
The “Type of Service” provides 4 options to
define the priorities of how the data from the
camera should be handled by the routers that
support ToS concept. By the default, the ToS
priority is set as “Normal Service”.
For special priority arrangement, there are 3 more options:
Minimize Delay
Maximize Throughput
Maximize Reliability
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
The section UPnP
provides the option to enable
or disable the Universal Plug and Play capability of
the camera. Having the UPnP
enabled allows the
other network devices to seamlessly discover it on
the network for convenient identification and
The Friendly Name is a human-readable name for the device that will be displayed when the
camera is found. By default, the serial number of the camera is used as a friendly name; however,
the user can modify the name according to the project needs.
After changing any of the items above, press Apply to save the changes. The Reset button
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undoes the changes that had just been made but not Applied yet.
Most of the Windows-based computers have the capability to discover the devices that support
UPnP . Below is the example of Windows 7: by clicking on the Network icon of Windows 7, the
PC will discover the cameras instantly.
The section Bonjour provides the option to enable or
disable the ability of the camera to be discovered by
the other network devices using Bonjour protocol,
developed by Apple Inc. Both Bonjour and UPnP
serve the similar purpose – to discover devices
Similarly to UPnP, the human readable Friendly Name can be defined by the user. That name
will be displayed when the camera is found in the network. By default, the Friendly Name is the
serial number of the camera; however, the user can modify the name according to the project
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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The camera with given firmware is ONVIF 2.2 compliant. By default, the ONVIF function is
To enable to the ONVIF support, check the box and
press Apply.
If you need to activate ONVIF on multiple cameras conveniently, you may use the IP Utility
instead, using system cgi and ONVIF_STATE=1 as URL command.
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IP Settings
The section IP Settings provides the options to define how the
camera would obtain its IP address; and to which DNS server should the camera connect to, in
order to resolve domain names.
Connection Type
The sub-section Connection Type allows defining the method of
obtaining the IP address of the camera. By default, the camera is in Dynamic IP Address mode
and attempts to get the IP address from a DHCP server. If such attempt fails after several
seconds (for example the DHCP server does not exist), the camera will automatically assign itself
an IP address, listed under Static IP Address.
Host Name is used to identify the camera by a DHCP server. In some networks with very strict
security policy, it is required that all the network devices should have their host name, and when
the devices attempt to access the network by requesting an IP address from a DHCP server, the
DHCP server would check if the host name is among the allowed devices. On this page, it is
possible to edit the Host Name and enable or disable the use of host name.
Most installation projects include clear network topology and static IP addresses for each camera.
In such cases, you can change the camera to Static IP Address mode and modify the IP
Address, Subnet Mask and Gateway accordingly.
In some rare cases, the camera may be connected to the control center over Internet. Usually,
the most cost efficient way is to use ADSL connection with PPPoE. To avoid the unexpected
changes of IP addresses by Internet Service Provider upon the restart of the camera, it is
recommended to activate a DDNS service for such scenario, and let the control center connect to
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the camera by the domain name instead. Please refer to the DDNS section for more details.
To set the camera in PPPoE mode, set the radio button to PPPoE and key in the User Name and
Password, provided by Internet Service Provider.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
New IP address settings will only take effect after pressing System -> Save & Reboot.
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The section DNS allows setting up the Domain Name Service for
the camera. The camera will connect to the DNS server when there is a need to resolve a domain
name for sending data to.
The most common usage is the ftp or e-mail server in the Event Handler section is defined by
using domain names. Without having DNS service configured, the camera would not know how
to resolve the domain names of FTP or e-mail servers.
It is possible to configure both Primary and Secondary DNS servers. The Secondary DNS
Server will be used when the connection to the Primary DNS Server fails.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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There are surveillance solutions that consist of single
cameras scattered over a wide territory, therefore each of those cameras should be connected to
Internet in order to become accessible by Control Center. For example, the chain stores, bus
stops, currency exchange booths, etc.
In such cases, one of the practical networking solutions is to use DSL modem on camera site and
let the camera obtain the dynamic IP address from the Internet Service Provider through the DSL
modem using PPPoE connection, which is much more cost-effective than applying for static IP
PPPoE Connection with Dynamic IP address
IP Camera
DSL Modem
Control Center
Video Stream from camera to NVR
Commands from NVR to camera’s IP address
However, there is one drawback in this solution – in order to do the remote surveillance from the
Control Center, the NVR Server in the Control Center has to know the address of the IP camera
at all times in order to get the video stream from the camera. If the camera’s network connection
has been reset for any reason, the camera will get a new IP address through DSL Modem, which
may be different from the previous one. NVR will not know about this change, and the connection
between the camera and NVR will fail.
There however exists a solution that makes sure the NVR can find the camera even if the camera
IP changes frequently. Our cameras support Dynamic DNS or DDNS service that allows
frequently changing IP be mapped to a certain unchangeable domain name. The mapping
database and its updating engine are hosted in one of the Dynamic DNS servers, most of which
offer basic services for free, such as
How does it work? Look at the graph below.
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Using Dynamic DNS
IP Camera
DSL Modem
Control Center
Camera notifies DDNS service when IP changed
NVR uses camera’s domain name to ask DDNS
DDNS tells the NVR what the camera’s IP is
Commands from NVR to camera’s IP address
DDNS Service
Video Stream from camera to NVR
Every time the IP camera gets an IP that is different from previous one, it notifies the public
DDNS Service about the change. The DDNS Service updates its database immediately, mapping
the assigned domain name (for example to the new IP address. In NVR
settings, only the domain name ( is used to identify the camera. Every
time when NVR needs to connect to the camera, it asks from DDNS Service what the current
camera’s IP is. The DDNS Service instantly responds to NVR and tells it the camera’s IP. Now
NVR will use the IP of the camera to connect to the camera and the video stream from the
camera to NVR can be initiated.
As a result, NVR can always find the IP camera regardless of frequently changing IP address of
the camera. Since there are so many public DDNS Services available for free, the PPPoE-based
connection is really a good and low-cost solution for single-camera sites.
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To activate DDNS, please check the „Enabled“. Select the service reference, input the Host
Name (the domain name given to the camera by DDNS service, User Name and Password of
the DDNS server account.
You will get the needed Host Name, User Name and Password information from the DDNS
service provider once you have registered an account there and requested a domain name for
your camera.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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The section Video provides the options to adjust the video quality
and configure the streaming details of the camera. The default settings of the camera are
sufficient for most environments and the video adjustments are not necessary. The following
sections explain the ways to configure the video quality or streaming details in case it is required
to do so.
The [+] mark before Video indicates that the list can be expanded by clicking on it. Once
expanded, the list can later be collapsed again by clicking on the [-] mark.
The sub-section is also named Video. For Audio supported cameras,
there will also be a sub-section named Audio. The video section is divided into tabs. The
functionality of each tab is explained separately below.
Upon opening the sub-section named Video, the live view of the Stream 1 of the camera will
appear. Since the camera is a dual stream device, it is possible to see how each of the 2
streaming configurations looks like, by selecting either Stream-1 or Stream-2 under the live
video window.
Usually, Stream-1 is configured to be high quality video with maximum resolution and frame rate
for recording purposes while Stream-2 is usually a moderate quality stream for live view purposes
of the VMS, to reduce VMS computing power during video decoding of multiple channels.
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The section “Compression” allows the user to define the compression settings of
the video stream 1 and stream 2. The purpose of compression is to reduce the bandwidth and
VMS storage consumption.
Usually the stream 1 is configured to be the best quality stream for NVR recording purposes while
the stream 2 is configured to be with the basic quality for the live view of NVR, to minimize the
computing power of NVR used for video decoding.
Encoder Type
VGA Aspect Ratio
Frame Rate
Video Bit Rate Mode
(only for H.264)
There are two encoder types available: H.264 (High Profile) and
It is used to define the aspect ratio of VGA stream – it can be either
4:3 ratio (640x480) or 16:9 ratio (640x360). When “Auto Detected” is
chosen, the VGA stream will follow the ratio of the higher resolution
stream, to ensure the identical view of stream 1 and stream 2.
Depending on the camera model, the number of available resolutions
may be different. The default resolution setting of the camera may not
necessarily be the maximum resolution of the camera. If the user
wants to use the maximum resolution, it is possible to do it here. The
maximum possible resolution of the stream 2 will be smaller than
stream 1.
Defines the amount of frames per second.
Under “Constant Bit Rate” mode (CBR), the camera keeps the stable
bitrate regardless of the complexity of the scene. Under this mode,
the video quality may vary if the bit rate value is set too low. It is easier
to do storage and network bandwidth consumption estimations under
this mode compared to Variable Bit Rate mode.
Under “Variable Bit Rate” mode (VBR), the camera will keep the video
quality stable while the bit rate may occasionally go up or down,
depending on the complexity of the scene.
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Defines the upper limit of the bitrate (only available under CBR
mode). The bitrate will be floating slightly under that limit. For
example, if the limit is set as 2M, the bitrate will be floating around
1.6~2.0 Mbps.
Video Max Bit Rate
(only for H.264)
Video Bit Rate
(only for H.264)
If the Video Max Bit Rate is chosen as
“Unlimited”, then the “Video Bit Rate”
selection box will appear that defines
the bit rate level.
Under CBR mode, when Video Max Bit Rate is chosen “Unlimited”,
the user can define the AVERAGE bit rate. For example, if the Video
Bit Rate is chosen 2M, then occasionally, the actual bit rate may go
below or beyond 2M, but in the long run, the average bit rate will be
very close to 2M. This mode allows the most accurate storage
estimations, however, while planning the bandwidth, please consider
the occasional peaks of bit rate.
H.264 Compression:
Under VBR mode, the bit rate will be
floating while the video quality will
be stable and follows the quality
standard set by the user. The user
can choose either “High”, “Medium” or “Low” quality. The higher is the
quality level, the more bit rate the camera will use to achieve the
target quality.
MJPEG Compression:
The user can define the quality with the numeric scale from 1 to 100.
The default MJPEG quality is 60. The higher is the quality level, the
more bit rate the camera will use to achieve the target quality.
(only for H.264)
Under VBR mode it is possible to adjust the GOP length - that is the
occurrence rate of I-frames. By default, there is one I-frame per
second. For example, in case of 30fps, there will be 1 I-frame and 29
P-frames every second by default. When the GOP is changed to “1
I-frame per 5 seconds”, then there will be one I-frame, followed by 149
P-frames. In case of the static scenes, long GOP can further minimize
the bandwidth and storage consumption.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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Motion Detection
The section “Motion Detection” allows the user to configure the video motion
detection system of the camera. Motion detection regions are based on the Stream 1. By default,
all the regions are disabled.
Click on “Setup” to adjust the motion detection regions or its parameters. Microsoft Internet
Explorer browser is required to configure the motion detection regions.
There are three independently configurable motion detection regions in the camera. Each
motion detection region has 6 configuration parameters:
Enabled or disabled
Location of the region
Size of the region
Trigger threshold
Trigger interval
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Enabled or disabled
Each of the 3 motion detection regions can be enabled or disabled
individually. Look at the example: Only the region 1 is enabled while
2 and 3 are disabled. The disabled regions disappear from the
video display.
Note that the number of the motion detection region is written in
the upper left corner of the region.
Location of the region
You can move the motion detection region anywhere on the field of
view by dragging the top of the motion detection rectangle as
shown on the image. The motion detection regions may even be
overlapping if you like.
Size of the region
By dragging the lower right corner of the motion detection region
you can change the size of the region. The maximum size of the
region can even be as big as the whole screen.
Sensitivity is the parameter that helps us distinguish actual moving targets (people, vehicles)
from the slightly moving background, such as leaves of the trees waving in the wind. In order to
avoid false alarms, we might want the camera be able to ignore small motion. The higher is the
sensitivity level of the camera the smaller shift of the object is needed to trigger the alarm. For
example, if the object within motion detection region has moved for about 1-3 pixels during two
video frames, then such small motion will be discarded by camera if the sensitivity is low, and will
still trigger an alarm if the sensitivity is high. In other words, you can think of sensitivity level as a
reversed speed limit – the smaller is the sensitivity, the faster are the objects allowed to move
without being detected.
The biggest challenge of motion detection configuration is to find the settings that do not produce
false alarms and at the same time do not miss any actual intrusions. The rule of thumb is: the
sensitivity should be as high as possible while not producing false alarms. The default
sensitivity level of the cameras is 70 (on a scale of 0-100) and it is a good setting for most
standard cases.
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Trigger threshold
Look at the moving object entering the
area of motion detection: although
moving quite slowly, it caused motion
reported a motion that was faster than
allowed “speed limit” of sensitivity (70).
The blue graph on the right side of
the image shows how many percent
of pixels within the motion detection
region were considered as “currently in motion”. The activity panel itself is a timeline – for each
moment of time you can see the height of the blue bars. You may notice that at certain moment
the tallest bars in the activity graph reached about 25% (a quarter of the total height in activity
panel) – it means, 25% of this motion detection area were filled with moving pixels at that moment.
By visual observation you can also see that the object standing inside the motion detection region
indeed covers about 25% of its size.
What if the object is really small but moves rather fast (gets triggered by the current sensitivity
level)? For example, we want to detect people but not the cat walking in the room. Although both
people and cat may move with the speed that will trigger motion, they have different size of
triggered pixels. For example, a human passing by the motion detection region will trigger 25% of
pixels in that region while the cat would trigger only 2%. Since we want to have a real alarm in
case of human or vehicle passing by while ignoring birds, cats, butterflies, mice, etc, we need a
filter that can define how many percent of triggered pixels will be considered as a real alarm. This
parameter is called trigger threshold. The default value of trigger threshold is 10%. It means,
only the objects that are bigger than 10% of the motion detection region size and move faster
than allowed by sensitivity level (70) will produce actual alarm.
How to choose the most optimal trigger threshold level? The rule of thumb, keep the trigger
threshold as small as possible while not causing false alarms by the moving objects that
are not humans or vehicles.
You can have different sensitivity level and trigger threshold level for each motion detection
In order to understand all of the above even better, please refer to the table below containing four
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possible combinations of settings using sensitivity level and trigger threshold percentage.
The objects listed in each cell will trigger an alarm under given settings:
Low threshold (0-5%)
Low sensitivity
Big and fast
High threshold (5-100%)
Big and fast
Small and fast
Big and fast
High sensitivity
Big and fast
Big and slow
Small and fast
Big and slow
Small and slow
The camera’s default sensitivity is 70 and threshold is 10%. By these default values, only
the rabbit and the turtle would trigger an alarm while the butterfly and the snail would be
ignored by the motion detection system.
Important: Please remember that changing the size of the motion detection region has an impact
on the threshold – the bigger is the size of the motion detection region the smaller should be the
threshold value if you want the same object size to trigger motion. For example, if you increase
the motion detection region to twice the previous size, please remember to reduce the threshold
to half its original value (from 10% to 5%). On the other hand, changing the location of the motion
detection region has no impact on threshold.
Trigger interval
The last configuration item is the trigger interval. It is the time period from the beginning of the
triggered event during which the all motion activities are ignored by the camera. This is designed
to avoid needless repetitive reporting of the same intrusion. Trigger interval 20 seconds would
mean that when the even happens, camera will take certain one-time actions and ignore the
continuing activity in the motion detection region for 20 seconds. When 20 seconds are over, the
camera will produce a new alarm if there are still action in the motion detection region, and take
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actions again.
There is one more item on the Motion Detection configuration
page which was not explained above – the Profile of Motion
Detection. Think of them as Profile 1 (Runtime MD Profile) and
Profile 2 (Event MD Profile). It means that you can configure
two independent groups of Motion Detection regions with at most 3 regions in each group.
Normally, the Profile 1 (Runtime MD Profile) is used as an active profile of the camera. However,
in some cases it is possible to let the camera switch to Profile 2 by using the Event Handler
system of the camera.
For example, you might want to have different motion detection parameters for day and night time.
Then the two profiles become really handy. In such case, remember to configure the motion
detection parameters for both profiles before moving on to configure the event response system.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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The section Day/Night allows user to control the switching between day mode and
night mode. This section will be displayed only for day/night models.
Day/Night mode
There are three modes:
Auto: The camera will automatically switch between day mode (color)
and night mode (black/white) under certain exposure level, defined by
user at “Switch from Day mode to Night mode”.
Day: The camera always stays in day mode (color) regardless of
exposure level.
Night: The camera always stays in night mode (black/white)
regardless of exposure level.
IR LED Control
This feature is visible only in camera with built-in IR LED.
There are two modes:
Auto: The built-in IR LED will be turned on automatically upon day to
night switch and turned off upon night to day switch.
Disabled: The IR LED will be off regardless of day and night mode.
Switch from Day mode
to Night mode
The scale of 0~100 allows user define the exposure level at which the
day to night switch should happen. The higher is the value, the darker
the environment has to be to trigger the day to night switch.
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The section Image allows user to control certain parameters of a video frame.
Video Flipping
Video Mirroring
Digital Noise
Check this box to flip the video up-down. Usually used together with
Video Mirroring to achieve the 180-degree rotation effect.
Check this box to mirror the video left-right. Usually used together with
Video Flipping to achieve the 180-degree rotation effect.
Select the Brightness value (0~100). The higher the value, the
brighter the image.
Select the Contrast level from following options: Lowest, low, medium,
high, highest
Turn ON or OFF the Digital Noise Reduction. When turned on, the
noise on the video (especially in low light) is reduced and image will
look smoother and clearer.
Choose the WDR level from following options: Disabled, low, medium,
high, highest.
NOTE: WDR is disabled and will not appear on screen if Exposure
Mode is set to “Manual”. See Exposure / White Balance on page 47.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
The button “Restore image settings to default” is a quick way of restoring factory default
image settings without needing to reset the whole camera to factory default.
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Exposure / White Balance
The section Exposure / White Balance allows the user to configure
Exposure (shutter, iris and gain control) and White Balance settings. In most cases, the default
settings are sufficient and no adjustment is needed. Some options will only appear under certain
Exposure / White balance modes. Each mode is described in detail below.
Exposure Mode - Auto
In Auto Exposure Mode, you control the image brightness by configuring the AE Reference
Target and Slowest Auto Shutter.
AE Reference Target (Auto Exposure reference target) can be considered as the “Target
Brightness on Sensor”. The camera will use several internal parameters to achieve best quality
with reference to this. The higher this value, the brighter the overall scene, however, there
may be more noise at night in such case. The range of AE Reference Target is 1~255.
The camera will automatically control shutter speed, auto iris (if available) and signal gain to
achieve the target level set by the user. If the auto iris does not exist or is already opened to a
maximum size, and the image is still darker than the user defined target, it will further slow down
the shutter speed within the allowed range (set by user under Slowest Auto Shutter Speed) and
increase the signal gain.
Slowest Auto Shutter Speed is the user defined threshold for slowest allowed speed of auto
shutter. For example, if by default the shutter speed would vary between 1/5s ~ 1/2000s
depending on the lighting conditions, then setting the Slowest Auto Shutter Speed to 1/30s would
narrow down the auto shutter range to work between 1/30s ~ 1/2000s. The purpose of allowing
user to define the threshold for slowest speed is to avoid motion blur caused by too slow shutter
at night.
It is also important to know that very high shutter speed is not recommended for indoor solutions
with artificial light that flashes with certain frequency, as it may produce flickering effect,
regardless of Exposure mode.
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Shutter speed choices according to environment:
In extreme low light conditions, the shutter speed is slown down to get more light into one image,
but not slower than the user defined threshold.
If the exposure time extends beyond the interval between frames (too slow shutter), (i.e. 1/30
second), then the frame rate will be automatically reduced. Longer time in this value gives
clearer images at night for slow moving objects, but more motion blur for fast moving
White balance refers to the capability of the camera to understand what “true white color is”.
When the camera knows the true white color, then the rest of the colors will be accurate, too.
While human eye can easily adapt to different lighting sources (even mixed sources, such as sun
light through the window and indoor lights turned on at the same time), the camera has to
understand what is the dominant light source in given scene and what is the “white color” of such
light source.
By default the camera is in auto white balance mode and attempts to recognize the light source
and its color spectrum automatically and adjusts the image accordingly. This function works
continuously in the background. It is re-evaluated for each frame, to make sure if there is any
change in dominant light source (e.g. the user closes the curtains to block the sun light and turns
on the indoor lights).
In most cases the auto white balance works perfectly and the user does not have to adjust
anything! In some rare installation cases, especially when there are no white color objects in the
field of view, and the light sources are mixed, the camera may have difficulty to identify the true
white color to fine tune the rest of the colors.
In such cases, the installer can “help” the camera to understand the true colors by placing a white
object (for example a piece of white paper) in front of the camera to cover the whole field of view
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and wait a few seconds – the auto white balance system will adjust the colors until the white
paper will really look white on the display. At that moment, the user can freeze these white
balance settings by pressing the Hold button. After pressing that button, the White Balance will
switch from Auto mode to Manual mode, together with the color values captured at the moment of
Hold. The user can now remove the white object from the field of view, and the colors will stay
correct for given scene.
For advanced users, there is also an option to switch from Auto mode to Manual mode of White
Balance directly and input the R Gain and B Gain values manually.
Line Frequency is the function that adjusts the shutter speed options to match with the
frequence of artificial light source of given country. For example, in Europe the light frequency
(due to power supply frequency of lights) is 50Hz, that is 50 flashes per second. By setting line
frequency to 50Hz in such case, the shutter speed options will be proportional with light source
frequency, such as 1/25s, 1/50s, 1/100s, etc.
It is necessary to have the camera’s Line Frequency adjusted according to the power
frequency of the light source to avoid flickering effect.
The natural light source (sun light) is a seamless flow of light – the Line Frequency setting does
not matter for the cameras that are only exposed to natural light.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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Exposure Mode - Manual
When the lighting conditions are stable 24 hours a day, the advanced users may consider using
manual exposure mode, to further fine tune the image quality in order to fulfill the special project
requirements. Please note that in most cases, it is highly recommended to keep the camera in
Auto Exposure mode and let the intelligent system of the camera find the best possible exposure
settings instead.
In manual exposure mode, the user can directly adjust the signal gain and shutter speed
manually. The White Balance and Line Frequency controls have already been explained in the
previous chapter.
NOTE: WDR is disabled in manual exposure mode (see Image on page 46).
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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OSD/Privacy Mask
The section OSD / Privacy Mask allows user to do one of the two on-video
1. Add text to the upper or lower left corner of the video. This function is called Text Overlay or
On-Screen Display (OSD). It is possible to display the camera name, date and time, IP
address or any custom text as Text Overlay. The text is kept as small as possible and is
not resizable. The text can be read normally when the video is enlarged on the display to 1:1
ratio. The purpose of having the text so small is to provide sufficient legal evidence while
blocking the smallest possible area of the video to avoid valuable video evidence being
blocked by text overlay. The text will be embedded into video and cannot be removed later
upon playback or export.
2. Cover up some sensitive areas of the video that should not be captured by the camera, such
as manager’s computer screen or bathroom entrance. This function is called Privacy Mask.
It is possible to configure several independent regions for masking. Microsoft Internet
Explorer browser is required to configure the Privacy Mask. The privacy masks will be
embedded into video and cannot be removed later upon playback or export.
Text Overlay (OSD) Setup
It is possible to define up to 4 regions of text. If more than 1 region of text is enabled and
positioned in the same location, then the texts will appear one below another, row by row.
In the example above, one region of text was enabled with blue color and 50% transparency,
located at left lower corner and containing the text of „Office View“ together with current date. The
date would be automatically changing every day, according to camera’s date and time settings.
The result of the example configuration would look like this (Live View page, 1:1 scale):
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Below is the list of characters with special meaning that can be used in the text field:
Year in four-digit format. For example, 2008
Year in two-digit format. For example, 08
Month in two-digit format. For example, 01 for January, 12 for December
Date in two-digit format. 01~31
Hour in two-digit format. 00~23. Note that only 24-hour indication is
Minutes in two-digit format. 00~59
Seconds in two-digit format. 00~59
a hyphen, "-"
a colon, ":"
a slash, "/"
show Camera Name (It might be truncated if exceeds max OSD length)
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
Privacy Mask Setup
It is possible to set up up to 4 regions of privacy masks. The adjustment of the privacy mask
region can be done when region is checked under „Setup“ column.
You may resize and drag the region the
same way as the motion detection
regions: upper bar that contains the
number of the region can be used for
dragging the region across the video
while the white box at the right lower
corner of the privacy mask region can be
used for resizing the region.
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There are 4 pre-defined color options for privacy masks. If the user wants to use any other colors,
please use URL commands to set up the privacy mask instead. To do that, please refer to the
Guide that explains the use of URL commands.
When switching back to live view, the privacy mask would look like this:
Please note that the Text Overlay (OSD) and Privacy Masks will take effect for both Stream 1 and
Stream 2.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
Notice: It may take several seconds to update the region location on video display after pressing
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On-Screen Graphics
On-Screen Graphics (OSG) is a new feature that allows placing custom image files on the top of
the video as a layer. For example, it can be used as a watermark for security purposes, or a
brand logo in the corner of the video image.
There is no interface within Web Configurator to configure On-Screen Graphics since it is
a rarely used feature. The URL commands can be used to complete the task instead.
The image that can be used as OSG has to be in YUV format (Image raster graphics) before
uploading to the camera. There are several freeware converters available that convert images to
YUV format.
For example, one free trial version of YUV converter can be downloaded from
We do not guarantee the performance, terms of usage or availability of this product. The user has
to read the terms of use first and proceed with installation if the terms are acceptable.
Please note that the image should not be larger than 640x480 pixels and should contain an even
number of pixels. The image, once uploaded, cannot be resized. Therefore, please make sure
that you have the image with the right size before uploading to the camera.
For example, we have the BMP logo with the size 204x106 that has been converted into YUV:
When the image is ready, upload it to the camera by the following URL command:
Upon successful entry of user name ans password, the following upload window will appear.
Browse for the yuv file in your computer that you had prepared and press Apply.
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When done, use another URL command to configure its position:
... where the 7 parameters behind OSG_CONFIG mean following:
1 means enabled, 0 means disabled
X position
Y position
Width of the image
Height of the image
YYUUVV value of the background color of the image that is to be blended
Transparency level: 0 means 0%, 1 means 25%, 2 means 50%, 3 means
75%, 4 means 100%
The result would look like this:
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The section Audio is available only for audio-supported models. The
user interface for audio control looks as below:
Audio In
Audio In
Audio Out
Audio Format
The option “Enabled” would activate incoming audio (either line in or built-in
microphone). The option “Disabled” would turn off the incoming audio. In
such case, the video stream is captured without audio.
Choose “High” when the target is farther away from the camera and choose
“Low” when the target is near the camera. Under “High” mode, there may be
more audio noise due to higher level of signal amplification.
The audio out volume level can be adjusted in the scale of 0-100. It will
influence the volume level of the speakers connected to the camera.
Choose the compression format of audio: PCM, G.711A (A-law) or G.711U
To adjust the volume level of the speakers connected to the PC that runs the Web Configurator in
order to hear the audio from the camera’s microphone or line-in device, go to Live View page and
use the audio controls there:
Audio Muted:
Audio level adjusted to the maximum:
This volume control appears in user interface only when the Audio-in function of the camera has
been “Enabled”.
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This section describes how to setup the Event Handler, which deals with how the IP devices
respond to situations. Each IP device can have a maximum of 10 Event Rules. Each rule includes
one single trigger, and one or many responses. Several types of responses are available. And
there are multiple external servers for the device to interact with.
When setting up Event Handler, there are four types of settings. Event Server, Event
Configuration, Event Rules and Manual Event
Click the
item before Event to expand the list.
Event Server
Event servers define whom the device may interact with. They can be other servers or devices
on the network, or even the camera itself. Event Configuration sets up a list of what to tell the
other party during interaction. Event list lays down the rules and conditions about when to initiate
which responses from which triggers. The options available for Event rules are selected from
the event servers and event configurations.
Event servers are classified as FTP servers, SMTP servers and HTTP servers
FTP Server
FTP servers can receive snapshot or video uploads that are issued as part of the response from
event handlers. You may setup one FTP server.
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To setup FTP servers, make sure to enter the network address of FTP server, the Network (FTP)
port, the User Name and Password of FTP account, Connection mode (Passive or Active) and
Connection time before timeout.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
SMTP Server
SMTP servers can send email upon request from the IP device. The email can be a simple
subject and text email, or attached with snapshot / video. You may setup two SMTP servers. The
device will first attempt to send the message via the Primary email SMTP server. If the first
attempt fails (after the Max connecting time), then the device will attempt to send via the
secondary SMTP server. If the device sends email successfully via the primary SMTP server,
then it will not use the secondary SMTP server.
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To setup SMTP servers, make sure to enable the SMTP account and choose the proper
Authentication type. There are many types available. The default is Login. We recommend you to
use Auto Detection. Available authentication types include: Auto Detection, None, Login, Plain,
Cram MD5, Digest MD5 and PoP Relay. Please also enter the User Name, Password,
email address displayed as sender (can be different than the user name), Network (SMTP server)
address, Network (SMTP server) Port number and Max Connection time before timeout (in
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
HTTP Server
HTTP CGI servers are programs that run on web sites or many devices. They can be custom
programmed to perform a large variety of actions based upon the input. You can define which
CGI server to connect to here, and the user / password required to log into the target server. The
actual message / command is setup in the Notification messages / URL commands section. You
may define two separate CGI servers.
IP devices are also CGI servers. This means that IP devices can now issue commands to each
other, which creates endless possibilities for highly coordinated response. The IP device can also
give a loopback command to itself, in effect changing almost all possible settings dynamically. For
detail on the commands used to control the cameras, please contact your customer
An example will help you gain a better sense of how to utilize this unique function. Camera A is a
fixed camera that looks at a corridor leading to the main hall. It has a motion detection window
located near the point where the corridor arrives at the large hall. Camera B is a PTZ camera
located in the hall, which is usually left on auto-tour patrol. When motion activity in the motion
detection region triggers MD1 in Camera A, this then in turn activates an event rule in Camera A
that gives out a command to Camera B. Camera B would then swivel to the preset point where
the corridor leads into the entrance and switch to higher bit rate to temporarily provide clearer
image. After the event ends, Camera B will go back to its normal routine in lower bit rate.
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To setup HTTP servers, make sure to enable the HTTP server, enter the user name, the user
password, Network (HTTP Server) address, Network (HTTP Server) port number and Max
connection time before timeout (in seconds).
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
Event Configuration
Event configurations are the responses to be performed when an event is triggered. For most
types of responses, you can create several different preset responses, then mix and match in
event rules.
The configurable responses are classified as Notification messages, Upload Video/Snapshot and
Audio and Send URL Commands.
Notification message
*Pre-requisites: SMTP server / HTTP CGI server setup.
*Pre-requisites: SMTP server / HTTP CGI server setup.
Notification messages may be sent to either an email or a HTTP CGI server. If sent to a CGI
server, it works the same as an URL command, but it does not allow a second message at end of
event. You may configure up to three preset massages. You can configure a message, but
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disable it. This will allow you to keep the settings without using it, which will be useful in testing
and troubleshooting.
To setup Notification Messages, make sure to enable the message and then determine what type
of message to send (HTTP CGI or email).
If you are sending to CGI server, you need to enter the CGI path, the URL command itself, and an
optional message.
If you are sending email, please enter the recipient E-Mail address, the email subject, and the
body message.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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Upload Video/snapshot
*Pre-requisites: SMTP server / FTP server / HTTP CGI server setup.
IP devices may send video recording / snapshots to your chosen server upon event. Video will be
in .RAW format, while snapshots will be .JPG files. You can define up to three groups of settings
to upload video/snapshot. Snapshots can be sent to FTP / HTTP CGI and via e-Mail, while video
can only be uploaded to FTP or HTTP CGI servers. If Audio in is enabled in device, the uploaded
video will include audio.
The parameters needed to setup this function are different for each task combination (snapshot /
ftp or video / HTTP… etc), and are explained below:
Upload Media Type
Upload Media to
Upload Period
Image during
Upload Period
Pre-Buffer Time
Image File Name
Upload Path
CGI Path & Program
E-Mail Recipients
Video Source
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Upload Video/snapshot and Audio checkbox: this decides if this rule is in effect, or disabled.
Sometimes it is useful to keep the settings for troubleshooting purposes, but keep them as
Upload Media to: these define the task at hand, and change the field that needs to be filled out.
Upload Period: IP device will provide video/snapshots for the number of seconds here. It will
stop uploading video/snapshot at the end of this period. If you have video management software
recording from this camera at the same time, the normal recording through NVR will not be
affected, and goes on throughout the event period and afterwards. But the special upload session
will end as the event ends.
Image during Upload Period: This is used only by snapshots. This tells the camera how many
snapshots it should attempt to capture during the Upload Time. If this value is set to 0, then the IP
device will attempt to capture as many snapshots as possible. Depending upon the device
loading, the number of snapshots taken may not reach the number you specified.
Pre-Buffer Time: This is only used by video. If this is set to more than 0, then the IP device will
start to buffer video in its internal memory. The maximum pre buffer is 10 seconds. When an
event requires video upload, the IP device will first upload the video taken right before the event
then keep uploading until it reaches the upload time.
Image File Name/ Upload Path: You will need to specify rule for file names and upload paths
(upload path is not needed for Email. Just put a slash “/” in the field). The rules contain flexible
parameters. A sample rule and corresponding filename will look like this:
Front_Door_%YYYY_%MM_%[email protected]%hh%mm%ss
[email protected]
Upload Path folders may also be named dynamically. For the IP device to create folders on FTP
and HTTP CGI servers properly, your FTP/CGI account will need to have permission to create
folders. For syntax on auto naming, please see online help or the inset box at the end of this
The symbol “%” cannot be the first character in filename or upload path. Please use either an
alphabet or a number as the starting character. For Upload Path, be sure to start and end eith a
backslash“\”. An example will be : \Backgate%MM%DD\
CGI path & Program: Some CGI servers may require special info and settings. Please refer to
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CGI server designer for this section. IP devices do not allow upload of Snapshots / Video into
their embedded CGI servers.
E-Mail Recipient / Subject: When uploading video/ snapshots via email, these fields are
Video Source: Choosing the video source from video 1 or video 2.
Auto Naming Rules for Files and Folders:
To properly track images and videos, a well thought out naming rule is necessary. There are a
number of automatic variables available to design a proper naming system, which may be used
both on files and folders.
4 digits for year
2009 for year 2009
the last 2 digits of 4 digits year
09 for year 2009
two digits for month. 01~12
01 for January
two digits for date. 01~31
01 for the 1st day of a month
two digits for hour. 00~23
two digits for minute. 00~59
two digits for second. 00~59
a space character. ' '
camera name
File serial counter. It starts from 1 in
every uploading task. The counter will
be increased by 1 for next uploading
1. Entrance-%YYYY-%MM-%[email protected]%hh%mm%ss for time 2009/06/05 22:50:30.
The full name is [email protected]
2. X_%w-%N_TEST%Y for camera name is 'my-camera' and three successive uploaded files.
The full names of these three files are
X_ -my-camera_TEST1, X_ -my-camera_TEST2, X_ -my-camera_TEST3
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Send URL commands
*Pre-requisites: HTTP CGI server setup.
*Pre-requisites: SMTP server / HTTP CGI server setup.
URL commands can be sent to HTTP CGI servers upon event. This provides the possibility of
highly intelligent response upon event. IP devices and many other devices also have embedded
CGI servers that may be controlled.
When Event Handler sends an URL command, it will send one set of command when the event is
trigged, and another as the event becomes inactive. Depending on the CGI design, the URL
commands may be able to be stringed together, and multiple commands may be issued in a
single line.
An example would be when the access control device at the entrance detects an entry, this
device provides a DI signal to the PTZ camera, and triggers an event. This event then sends a
loopback command to the PTZ Camera itself (by setting its own IP as the HTTP CGI server). The
PTZ Camera then moves to a preset location, stays until the event is over, and then moves back
to another location. At the same time it moves to the pre-set location, it increases the bitrate from
1M to 3M, and the frame rate from 4 fps to 8 fps. The bitrate / fps changes are reverted at the end
of event.
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Event List
You may define a maximum of 10 Event rules, which will be shown in abbreviated form in the
Event List panel. It will display under each Event ID, the days of the week it will be active, the
start time and duration of the active period, the type of the source of trigger, and the actions used
in the response. If the row is grayed out, this means the rule is currently not enabled and stays
You may start creating a new event by clicking the event ID number in the list, for example “2”.
There are several parts to the Event rule:
When is it active?
You may choose to enable the rule or not. The settings will be kept in internal memory even if the
event rule is disabled. Select the days in a weekly cycle in which this rule and schedule is active.
Determine the start time and duration of the active period. For example, a rule that lets motion
detection trigger snapshot uploads to FTP would only take place after 19:00 each day for 12
hours. Outside of this time the rule will not be active.
In the example below, the event handler rule is active 24 hours a day, 7 days a week.
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How is it triggered?
Events may be triggered by one of the several sources. In the example below, Motion Detection
region 1 is used as the event trigger.
You may also ask the event to be repeatedly triggered during this scheduled time. The interval is
determined in minutes. You may use this with email / FTP upload to take snapshots at regular
DIs: For selected models only, the IP device may be triggered by Digital Input.
Motion: You may trigger the event if one or many Motion Detection regions encounter a motion
trigger. Trigger from any of them will initiate the event. The duration of event will be the same as
the MD trigger length, or the Trigger interval time, defined in the Motion Detection section on
Video Adjust page.
Video Loss: This is available for video servers only. When the analog video in is lost, the video
state will become “lost”, and return to “normal” only until device receives analog video signal. A
common scenario is for Video Server to send email to administrator when video is lost, and
activate DO signal to alarm that persists until the analog signal is restored.
Switch to Night mode: This is available to selected models only. When camera changes
between day and night modes, the embedded event handler will notice this change, and may act
upon this information.
Potential uses include changing the motion detection profile to another set of Event MD
parameters. By having two sets of parameters each optimized for day and night, this provide
better overall accuracy in both day and night conditions. Some night time only MD regions may
also be activated this way. The event period will end when the camera returns to day mode,
which will then reset the camera to the original settings.
Device boots successfully: This will trigger the event responses once the device boots up. You
can use this to create a notification system that keeps record of when the device has been
rebooted via email.
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Reboot device: This triggers the event response when the device is shut down via web UI “Save
and Reboot”. Use this to keep record of when was the device setting edited. Note that this will not
take effect when the device is unplugged, as this is not normal shutdown.
What responses will occur?
Digital Output (selected models only): This is a useful link to other devices. Click to include this
in the response for this rule.
Send notification Message: Select from the three pre-defined messages which you’ve setup in
the Event Configuration section. You may enable multiple messages at the same time. For
sending Email, please limit the recipient to one per event rule. If you need to send email to more
than one recipient, please use separate event rules triggered by the same trigger.
Upload video/snapshots: Select which of the event configurations to include in this response
set. If you are sending email via upload video and sending notification message at the same time,
the system will automatically merge the two emails into one. The subject and image will be based
upon the Upload snapshot Event configuration enabled, but the message in the body text will be
based upon the Notification messages.
In general, please stick to the “one email per event rule” limit for best performance.
Change Motion Detection profile: This will switch the profile of the selected Motion Detection
region from Runtime profile to Event profile. The profile will return to runtime settings at the end of
this event. You may program one motion detection region to be disabled at runtime, but enable it
with event handler under some circumstances.
Send URL command: Select the URL command to include in the response set. Two different
commands will be sent at the time when the event is triggered and un-triggered.
Change to Night Mode (Selected models only): For some models, you may force the Camera
into Night mode. The camera will return to its previous setting (whether auto or forced day/ night)
upon the end of the event.
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Go to a preset point: if the device is a PTZ camera, and there are preset points already
configured in PTZ setup page, then you may include this in the response section of the event rule
by using Send URL Command method. It is possible to let the camera return to another preset
point at the end of the event.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
Manual Event
You may select one event in the Manual Event area below the event list to be triggered via web
user interface.
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
Once selected, the trigger button on the video display screen will show as clickable. Click to
trigger the selected event. This is useful during event rule testing.
The live view panel would look like this:
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The section System provides the list of functions that help manage the
camera. The [+] mark before System indicates that the list can be expanded by clicking on it.
Once expanded, the list can later be collapsed again by clicking on the [-] mark.
User Account
The section User Accounts allows doing following user management
1. Change the account name or password of the Root account that has a full access to the
2. Create up to 10 common users that only have an access for live view and PTZ control.
3. Enable/disable the option of seeing the live view without needing user name and password
(anonymous login), which is especially convenient function for camera installers on the field.
For security reasons, account name and password is always required when entering Setup
page of Web Configurator or when trying to access camera or change settings by URL
After changing any of the items above, press Apply to save the changes. The Reset button
undoes the changes that had just been made but not Applied yet.
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System Info
The section System Info provides the full information about camera
status, settings and log. This information is very helpful while doing the camera configuration,
maintenance or troubleshooting.
The Server Report is a convenient way of exporting the full list of camera related information in a
text format, so that it can be sent to the technical support team for faster service.
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Factory Default
The section Factory Default allows the camera settings be reset to the
original factory settings.
If you want to keep network settings and restore other settings to factory default, please select
the first option. If you select the second one instead, all the settings would be removed during
factory default. You will have to use factory default IP setting to connect to this camera.
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Firmware Upload
The section Firmware Upload allows remote upgrade or downgrade of
camera firmware. The upgrade to newer version is usually done in order to gain new functions or
fix existing bugs or limitations while downgrade to older version is used mostly for integration
purposes where the newly purchased camera model comes with the newer firmware version than
supported by a third party video management system of a given project.
The firmware image file can be downloaded from the website. It has the file extension “.upg”.
After pressing Apply button, it is possible to browse for firmware image file that has already been
downloaded to the computer that has the Web Configurator running.
Click Browse to select the upload image file. Click the Apply button to start the upload.
Once the process is finished, you will get an “OK” message and system will reboot itself.
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Save & Reboot
The Save & Reboot section allows saving the settings and
rebooting the camera remotely. This is critical because some settings might not take effect before
save & reboot.
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Clicking this item allows you to log out of the IP device. Be sure to logout
this IP device once you have completed all the tasks via Web Configurator.
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Although the default settings of the camera are ideal for 90% of the cases, there may be some
rare cases when the settings need to be adjusted or the device has to be examined. The
following section provides easy troubleshooting solutions for most cases. In some occasions, the
unexpected symptoms may be the result of selecting the product that is not suitable for given
For more detailed explanations and instructions of each situation, please refer to the complete
Troubleshooting Guide at
Image Quality Troubleshooting
Motion blur
Increase shutter speed
Blurry image
Auto Focus: Refocus button; Manual focus: adjust manually
Too narrow DoF
Reduce aperture size, widen the viewing angle, install camera farther from objects
Vari-focal lens: widen the viewing angle; Zoom lens: press the zoom-out button; Fixed
Too narrow viewing
lens: replace it with wide angle fixed lens or choose another model with wide angle
Increase video resolution; zoom-in (zoom lens) or adjust lens to telephoto position
Objects too small
(vari-focal); Install the camera closer to target; Change to the lens with longer focal
length; Change the camera model with higher resolution or longer focal length
Use Auto Exposure Mode and increase AE Reference Target; set the Slowest Auto
Shutter Speed to slowest possible (1/5s); Add external light source to illuminate the
area the camera is shooting
Use Auto Exposure Mode and reduce AE Reference Target if necessary
Enable DNR; Enlarge the aperture; Lower AE Reference Target in Auto Exposure
mode; Lower the Exposure Gain in Manual Exposure mode; Lower video resolution;
Add extra visible or IR lights
Blocking & mosaic
Increase the bitrate
Manually correct the colors by using white paper “Hold” button in Auto White Balance
color rolling
mode; Adjust the camera’s position or viewing direction; Adjust the light source
Make sure there is sufficient light; Make sure the Day/Night Mode and IR LED Control
are both in Auto mode; Make sure that the “Switch from Day mode to Night mode” does
Black image
NOT have the most extreme value – 100; Manual iris: open the iris by rotating the ring
towards “O”; Remove the protective cap of the lens during installation
IR light reflection
Make sure the dome or bullet cover is tightly mounted; Reduce the AE reference target
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in Auto Exposure mode; Reduce the Exposure Gain in Manual Exposure mode
Streaming Quality Troubleshooting
In auto exposure mode, set the Slowest Auto Shutter Speed to be not slower than the
Frame Rate Too
interval of frames; In manual exposure mode, set the Shutter Speed to be not slower
Low at Night
than the interval of frames
Use dual stream (stream 1 for recording, stream 2 for live view); Lower the bitrate;
Lower the resolution (if acceptable for user); Check the cable quality; Make sure to use
industrial grade switches and routers; Check the NVR server & client PC requirements
from NVR manual
Use the NVR that has the video smoothening algorithm for live view and playback
Use the Playback function of NVR – use frame-by-frame validation of jitter-looking
sections, to see if any frames are dropped; To troubleshoot the data switch/router and
Dropped Frames
VMS computer, you may also ask for assistance from technical support team of
camera manufacturer
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