KX-HCM280A Installation/Troubleshooting Network Camera Model No.

KX-HCM280A Installation/Troubleshooting Network Camera Model No.

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Installation/Troubleshooting

Network Camera

Model No.

KX-HCM280A

Please read this manual before using and save this manual for future reference.

Panasonic Network Camera Website: http://www.panasonic.com/netcam

for customers in the USA or Puerto Rico

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Installation/Troubleshooting

Introduction

How to Use This Documentation

The camera includes the following 2 manual types.

Installation/Troubleshooting (This manual)

Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips. The

Installation/Troubleshooting helps you to easily configure the camera.

Operating Instructions (Included on the Setup CD-ROM)

Operating Instructions explains about operations, settings, features and the cleaning method when using the camera.

Abbreviations

• UPnP is the abbreviation for “Universal Plug and Play”.

• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

• Adobe, Acrobat and Reader are either registered trademarks or trademarks of

Adobe Systems Incorporated in the United States and/or other countries.

• Microsoft, Windows and ActiveX are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

• Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

• Screen shots reprinted with permission from Microsoft Corporation.

• All other trademarks identified herein are the property of their respective owners.

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Installation/Troubleshooting

System Requirements for your PC

Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly.

For IPv4 Connection

Item

Operating

System

CPU

Description

Microsoft

®

Windows

®

XP, Microsoft

®

Windows

®

2000

Microsoft

®

Windows

®

Me, Microsoft

®

Windows

®

98SE

For viewing single camera

Pentium

®

III (800 MHz or greater is recommended.)

For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

Protocol

Interface

TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)

10/100 Mbps network card installed

Web Browser

Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

[For assistance, please call: 1-800-272-7033] 3

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Installation/Troubleshooting

For IPv6 Connection

Item

Operating

System

CPU

Microsoft

®

Windows

®

Description

XP Service Pack 1 or later

Protocol

Interface

For viewing single camera

Pentium III (800 MHz or greater is recommended.)

For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)

10/100 Mbps network card installed

Web Browser

Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Note

See Panasonic Network Camera support website at

http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment.

What is IPv6?

• IPv6 is short for "Internet Protocol Version 6".

• IPv6 was created to address the additional IP addresses that will be needed as the Internet continues to expand.

• IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a number of years during a transition period.

• Though most ISPs (Internet Service Providers) do not yet support IPv6, many local networks already use it. When your ISP supports IPv6, your

Panasonic Network Camera will be ready!

• For more information you wish to visit http://www.ipv6.org/.

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Installation/Troubleshooting

Table of Contents

1

Before Using ................................................................ 6

1.1

IMPORTANT SAFETY INSTRUCTIONS ...................................... 6

1.1.1

FCC and Other Information ...................................................................... 7

1.1.2

Security Cautions ..................................................................................... 8

1.1.3

User Name and Password Protection ....................................................... 8

1.2

Included Items .............................................................................. 9

1.3

Camera Feature Locations ......................................................... 10

1.3.1

Front View ............................................................................................... 10

1.3.2

Rear View ............................................................................................... 11

1.3.3

Bottom View ............................................................................................ 11

1.4

Connecting the Camera to Your Router ...................................... 12

1.5

Connecting the Camera to Your TV ............................................. 14

1.6

Setting up the Camera to View on the LAN ................................ 15

1.7

Setting up Internet Access to the Camera .................................. 19

1.8

Viewnetcam.com Service (IPv4/IPv6) ........................................ 23

1.9

Connecting the Camera to a Router Supporting UPnP™

(IPv4 Only) .................................................................................. 25

1.10

Connecting the Camera to a Router Not Supporting UPnP™

(IPv4 Only) .................................................................................. 26

1.11

Setting up the Camera Using the MAC Address on the Setup

Program ...................................................................................... 27

1.12

Confirming the Camera Image ................................................... 30

1.13

Mounting ..................................................................................... 34

1.13.1 Mounting on the Table ............................................................................ 34

1.13.2 Mounting on the Ceiling .......................................................................... 35

2

Troubleshooting ......................................................... 39

2.1

Indicator Error Codes ................................................................. 39

2.2

Camera Setup Difficulties ........................................................... 41

2.3

Camera Image/Page Display ...................................................... 44

2.4

Operation Bar ............................................................................. 50

2.5

Image Buffer/Image Transfer ...................................................... 51

2.6

IPv6 ............................................................................................ 52

2.7

IPsec ........................................................................................... 53

2.8

Miscellaneous ............................................................................. 55

[For assistance, please call: 1-800-272-7033] 5

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Installation/Troubleshooting

1 Before Using

1.1

IMPORTANT SAFETY INSTRUCTIONS

When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury.

1.

Read and understand all instructions.

2.

Keep these instructions.

3.

Heed all warnings.

4.

Follow all instructions.

5.

After taking away the sand or the dust on the lens, wipe the lens with lens cleaning paper.

6.

Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

7.

Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that produce heat.

8.

Protect the AC adaptor cord and AC cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the unit.

9.

The AC cord is used as the main disconnect device, ensure that the socketoutlet is located/installed near the equipment and is easily accessible.

10.

Only use attachments/accessories such as stand specified by the manufacturer.

11.

Do not touch the unit, AC adaptor, AC adaptor cord or AC cord during lightning storms.

12.

Unplug the unit when unused for long periods of time.

13.

Refer all servicing to qualified service personnel. Servicing is required when the unit has been damaged in any way, such as when the AC adaptor, AC cord or plug is damaged, the unit does not operate normally, or after the unit has been dropped.

14.

Prolonged exposure to direct sunlight or halogen light may damage CCD sensor.

15.

The camera is intended for indoor use only.

16.

Unplug this unit from power outlets if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock.

Confirm that smoke has stopped and contact an authorized service center.

SAVE THESE INSTRUCTIONS

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Installation/Troubleshooting

1.1.1

FCC and Other Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Environment:

Do not install the camera where the temperature is less than 0 °C (+32 °F) or greater than +40 °C (+104 °F). Allow 10 cm (4 inches) clearance around the unit for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, shock, or direct sunlight.

Routine care:

Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder.

When you leave the unit unused for a long period of time, disconnect the power cord from the outlet.

If you have any problems:

Consult an authorized Panasonic Factory Service Center.

CAUTION:

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.

No responsibility will be taken by our company with respect to consequences resulting from the use, damage or both of the camera.

Video Recording Notice

PLEASE NOTE that under certain circumstances, video recording may be

PROHIBITED by law. This device should be used only in compliance with all applicable federal, state and local statutes.

[For assistance, please call: 1-800-272-7033] 7

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Installation/Troubleshooting

1.1.2

Security Cautions

When using this product, take appropriate measures to avoid the following security breaches.

• Leaks of private information via this product

• Illegal use of this product by a third party

• Interference or suspension of the use of this product by a third party

Take the following measures to avoid security breaches:

• To prevent illegal access, keep the update firmware (If you do not have the latest version of firmware, this can lead to blocked access or information leaks).

• You are responsible for the security settings, such as user name and password, to access this product. This information should not be made available to any third parties outside the user group.

• Mount the camera where the camera will not be stolen.

• You are responsible for this product's user information, such as videos, still images and internet contents etc. This information should not be made available to any third parties outside the user group.

• When sending this product to be repaired with a company not related to

Panasonic, make back-up copies of files, if necessary, and reset this product to factory default.

• When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default.

• When disposing of this product, reset this product to factory default, or erase information by means of electrical deletion or physical dismantlement.

Panasonic Communications Co., Ltd.

1.1.3

User Name and Password Protection

The use of a unique User Name and secret Password is an important tool that will help limit unauthorized individuals from accessing the camera. If you choose to disable this tool, and choose not to limit access by use of a User

Name and Password, this may result in access to the camera by unauthorized individuals. (see page 71 of the Operating Instructions in the

Setup CD-ROM)

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Installation/Troubleshooting

1.2

Included Items

The following items are included in the Network Camera box. Additional pieces can be ordered by calling 1-800-332-5368.

Main Unit—1 pc.

AC Adaptor—1 pc.

Order No. PSLP1242Y

Length: 3 m (10 ft.)

AC Cord—1 pc.

Order No. PSJA1069Z

Length: 1.8 m (6 ft.)

Ceiling Mounting

Cover—1 pc.

Order No. PSKL1023Z1

Ceiling Plate A—1 pc.

Order No.

PSZMHCM381A

Screws A—2 pcs.

Order No. XYN3+J6FJ

Screws B—4 pcs.

Order No.

XTB4+20AFJ

Setup CD-ROM—1 pc.

Order No.

PSQX3620ZCD

Installation/

Troubleshooting

(This Manual)—1 pc.

[For assistance, please call: 1-800-272-7033] 9

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Installation/Troubleshooting

1.3

Camera Feature Locations

1.3.1

Front View

Auto Focus/Zoom Lens

Wide: 5 mm (0.2 inches)—Infinity

Tele: 1 m (39.4 inches)—Infinity

Indicator

The indicator color shows camera status.

Indicator Display

Power on

Not on the LAN

On the LAN

Normal Operation*

1

Automatic

Setup

Using

DHCP

Setting

Finished setting

Getting IP address*

Got IP address

Updating Firmware

2

Pressing FACTORY

DEFAULT RESET button

UPnP

TM

Failure

Internal Failure

Orange blinking

Orange blinking Green blinking

Green

Green

Green blinking

Green blinking

Green

Green blinking

Green

Orange blinking

Orange blinking Turning off

(The camera restarts after that.)

Orange blinking (About a 2-second interval)

Red blinking*

3

*

1

The indicator turns orange if the camera is not connected to the LAN.

*

2

The indicator blinks orange if the camera is not connected to the LAN.

*

3

See page 40.

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Installation/Troubleshooting

1.3.2

Rear View

Ethernet (LAN) port

(See page 12)

Analog Video Output

(See page 14)

External I/O

(See page 119 of the

Operating

Instructions on the

Setup CD-ROM)

DC IN jack

(See page 13)

Hook for AC adaptor cord

(See page 13)

1.3.3

Bottom View

FACTORY DEFAULT

RESET button

(See page 121 of the

Operating Instructions on the Setup CD-ROM)

Hole for Ceiling Plate A

(See page 35)

MAC Address and Serial

Number are indicated on the label.

[For assistance, please call: 1-800-272-7033] 11

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Installation/Troubleshooting

1.4

Connecting the Camera to Your Router

Connect the camera to your router with an Ethernet cable to set up the camera.

1.

Connect the Ethernet cable (customer-provided) to the camera.

Ethernet port

Ethernet cable

To your router

Note

These instructions assume your PC is already connected to the Internet and your network includes a router.

2.

Connect the Ethernet cable to your router.

LAN ports WAN port

To the outlet

To the camera

To your modem

To your PC

Ethernet cable (Straight Cat5 cable)

(Customer-provided)

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Installation/Troubleshooting

3.

Connect the AC adaptor cord to the DC In jack, and plug the AC cord into the outlet.

• The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible.

• Use only specified Panasonic AC adaptor PSLP1242 (Order No.

PSLP1242Y).

If the indicator does not light green, see page 39.

• A noise can be heard during pan/tilt operation. This is normal.

4.

Hook the AC adaptor cord to the Hook for AC adaptor cord.

DC IN jack

AC adaptor

Hook for AC adaptor cord

Power Outlet

AC cord

[For assistance, please call: 1-800-272-7033] 13

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Installation/Troubleshooting

1.5

Connecting the Camera to Your TV

You can view camera images on a TV or record them using a video recording device (VCR, DVD recorder, etc.).

Analog composite (NTSC) video output terminal

( 3.5 mm plug 1Vp-p, 75

Ω)

Video cable (not included)

To video input terminal

Note

• When the camera is in color night view mode, images may not be displayed correctly on the TV.

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Installation/Troubleshooting

1.6

Setting up the Camera to View on the LAN

Setup CD-ROM allows you to easily set up the camera.

Note

• To avoid any possible problems, temporarily disable any firewall or antivirus software.

• This procedure explains installation of the camera on the same network that your PC is part of.

• Before proceeding, close your web browser.

• See page 132 of the Operating Instructions on the Setup CD-ROM for details.

1.

Insert the Setup CD-ROM into the CD-ROM drive of the PC.

• The window is automatically displayed.

(If the Network Camera Setup window is not displayed automatically, double-click "Setup.exe" file on the Setup CD-ROM.)

2.

Click [Camera Setup].

Displays version information about this program.

Sets up the camera.

Displays the camera manuals.

If your PC does not have Adobe

®

Acrobat

®

Reader

®

, install it from the Adobe Reader website.

Installs Network Camera

Recorder trial version.

Closes the Setup Program.

• When the following dialog is displayed, click [Unblock].

[For assistance, please call: 1-800-272-7033] 15

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Installation/Troubleshooting

3.

Select the camera to set up and click [Execute].

• This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers.

MAC

Address

IP

Address

Port

No.

Camera

Status

Camera

List window

Displays IPv4 or

IPv6 information.

The MAC Address (see page 11) on the bottom of the camera shows

which camera you select on the Camera List window.

Note

• If more than 20 minutes have passed since the camera was turned on, the camera cannot be set up from the Setup Program. In this situation, disconnect the AC cord from the outlet, and reconnect it again.

• The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera entering the camera MAC address on the following window. The camera's MAC address can be

found on the label affixed to each camera. See page 27 for details.

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4.

Click [Automatic Setup (Local Access Only)].

Installation/Troubleshooting

• For the first time installation or after pressing the FACTORY DEFAULT

RESET button, only [Automatic Setup (Local Access Only)] can be selected. To set up the camera with Static or DHCP settings, after performing the [Automatic Setup (Local Access Only)], run the Setup

Program again and select [Manual Setup].

5.

Enter the user name and password you wish to use, and click [Save].

6.

Enter the name and password that were entered above, and click [OK].

[For assistance, please call: 1-800-272-7033] 17

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Installation/Troubleshooting

7.

When the Single Camera page is displayed, the setup is completed.

When Security Warning window is displayed, click [Yes]. (See page 32)

See page 33 for Security Warning window when using Microsoft Windows

XP Service Pack 2.

Network Camera

Pan / Tilt

Scan

Zoom

Focus

Preset Program

Alarm

Brightness

-

STD

Output

Open

+

Short

Refresh Interval

Motion

Resolution

640

X

480

320

X

240

Image Quality

Favor Clarity

Standard

Favor Motion

Please click here when gray color screen displayed

Running in IPv4 mode.

Note

To insure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use.

1.

While viewing any website, Click [Tools] [Internet Options].

2.

In the section "Temporary Internet Files", click [Settings] and check

[Every visit to the page].

To enable Internet access to the camera

Click [Next] to set up the Internet access to the camera and go to step 3 on page

20.

18

If you do not allow the Internet access, click [Cancel], and go to page 30

to confirm the camera image.

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Installation/Troubleshooting

1.7

Setting up Internet Access to the Camera

1.

Display the Camera List window (see page 15).

2.

Select the camera to set up and click [Execute].

• This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers.

MAC

Address

IP

Address

Port

No.

Camera

Status

Camera

List window

Displays IPv4 or

IPv6 information.

The MAC Address (see page 11) on the bottom of the camera shows

which camera you select on the Camera List window.

Note

If more than 20 minutes have passed since the camera was turned on, the camera cannot be set up from the Setup Program. In this situation, restart the camera.

[For assistance, please call: 1-800-272-7033] 19

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Installation/Troubleshooting

3.

Click [Automatic Setup (Internet Access)].

Sets up the camera to view on the LAN.

Sets up the Internet access to the camera.

Manually sets up the camera.

Disables IPsec. If disabled, the button is displayed gray.

Displays the Setup page (see page 37 of the Operating

Instructions on the Setup CD-

ROM).

Note

In order for Internet access to be properly enabled, your routers UPnP™ feature should be enabled. Most router manufacturers disable this feature. See

http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information.

4.

Enter the user name and password that were set, and click [OK].

20

5.

If your router supports UPnP™, select [Enable], otherwise select [Disable].

Then click [Next].

• If you select [Disable], skip to step 9.

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Installation/Troubleshooting

6.

To register with the "Viewnetcam.com FREE DDNS service", check [Register with Viewnetcam.com] and click [Next].

Viewnetcam.com FREE DDNS service

See page 23 for Viewnetcam.com information. For detailed information,

access at http://www.viewnetcam.com.

• If you have multiple cameras, you can use Viewnetcam.com service registering it only for a camera.

• If you select [Disable], skip to step 9.

7.

The Enter Network Password window is displayed, and enter the user name and password that were set, and click [OK].

8.

After a while, the "Viewnetcam.com FREE DDNS service" website is displayed. Follow the displayed instructions for registration.

• If the message "Failed to configure the router's Port Forwarding by UPnP" is displayed, your router may not support UPnP™ or UPnP™ is not enabled. Enable your router's UPnP™ or set Port Forwarding manually following the router's manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network

Camera support website at http://panasonic.co.jp/pcc/products/en/

netwkcam/.

• If the message "Failed to register with Viewnetcam.com." is displayed, confirm that the router is connected to the Internet.

[For assistance, please call: 1-800-272-7033] 21

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Installation/Troubleshooting

9.

When "Setup complete" is displayed, and click [To Single Camera page].

When [Enable] was selected at step 5

When [Disable] was selected at step 5

22

• The port number must be specified at the end of camera URL.

Using port 80: http://(Cameraname).viewnetcam.com

or http://IP Address

Using any other port: http://(Cameraname).viewnetcam.com:Port Number or http://IP Address:Port Number

10.

When the Single Camera page is displayed, the setup is completed.

Network Camera

Pan / Tilt

Scan

Zoom

Focus

Preset Program

Alarm

Brightness

-

STD

Output

Open

+

Short

Refresh Interval

Motion

Resolution

640

X

480

320

X

240

Image Quality

Favor Clarity

Standard

Favor Motion

Please click here when gray color screen displayed

Running in IPv4 mode.

Note

• The banner is displayed only when Internet access is allowed on the camera.

• To insure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use.

1.

While viewing any website, Click [Tools] [Internet Options].

2.

In the section "Temporary Internet Files", click [Settings] and check

[Every visit to the page].

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Installation/Troubleshooting

1.8

Viewnetcam.com Service (IPv4/IPv6)

Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic.

It allows you to choose an easy-to-remember address (such as

"bob.viewnetcam.com") that you can use to view images from your camera over the

Internet. This service is compatible with both IPv4 and IPv6 addresses.

What is the advantage of Viewnetcam.com service?

In order to view camera images over the Internet, you need to know your camera’s global IP address. However, many Internet Service Providers (ISPs) assign their customers a "dynamic" IP address that changes monthly, weekly, or each time they log on. Unless you have been assigned a static IP address (an IP address that does not change periodically) by your ISP, you may find it difficult to access your camera over the Internet because your IP address changes periodically.

Viewnetcam.com service allows you to access your camera even if your assigned global IP address changes.

See http://www.viewnetcam.com for details.

How the Viewnetcam.com service works

Viewnetcam.com service server

DNS server

3.

New address registered with

DNS server

4.

DNS looks up current address

Internet

ISP

2.

Camera reports new address

On-site Network

Camera

1.

Global IP address changes

5.

Camera connection established

Off-site PC

1.

Your ISP assigns a global IP address to your Internet access account that changes periodically. This is the address needed to access the camera over the Internet.

2.

When your ISP assigned global IP address changes, your camera automatically notifies the Viewnetcam.com service server of the new address.

3.

The Viewnetcam.com server contacts a Domain Name Server (DNS) and registers your new global IP address to your chosen Viewnetcam.com address

(such as "bob.viewnetcam.com").

4.

When you enter your Viewnetcam.com address in your web browser while away from home or the office, the DNS server looks up the global IP address assigned to your Viewnetcam.com address.

5.

The DNS server finds your current global IP address and allows you to connect to your camera.

[For assistance, please call: 1-800-272-7033] 23

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Installation/Troubleshooting

Note

• Ask your ISP about what type of IP address you are using.

• Some ISPs assign you a local IP address. In this case, you cannot use the

Viewnetcam.com service. Ask you ISP about what type of IP address you are using.

• If the camera is using a port number other than 80, the port number must be specified at the end of the Viewnetcam URL. For example:

Using port 80: http://(Cameraname).viewnetcam.com

Using any other port: http://(Cameraname).viewnetcam.com:Port

Number

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Installation/Troubleshooting

1.9

Connecting the Camera to a Router

Supporting UPnP™ (IPv4 Only)

To allow access from the Internet with a router supporting UPnP™, follow the

procedures shown on page 19.

Note

• In some routers, the UPnP™ feature is disabled by default. Enable your router's UPnP™ feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http://

panasonic.co.jp/pcc/products/en/netwkcam/ for details.

• If the maximum idle time is set in PPPoE or PPTP connection with your

ISP, disable it on the router. See the router manual for details.

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Installation/Troubleshooting

1.10 Connecting the Camera to a Router Not

Supporting UPnP™ (IPv4 Only)

To allow access from the Internet with a router not supporting UPnP™, follow the procedures below.

1.

Select [Static] on the Network (IPv4) page.

(1) Access the camera (see page 11 of the Operating Instructions on the

Setup CD-ROM).

(2) Click [Setup] tab at the top of the page.

(3) Select [Static] on the Network page.

• The Static IP Address Configuration page is displayed. Make a note of the IP address and port number, since they are required to enable port forwarding on the router.

(4) Click [Save] without changing the settings.

(5) Click [Restart].

2.

Enable port forwarding on the router.

Using the IP address and port number note written on step 1-(3), enable port forwarding on the router. See the router manual for how to enable port forwarding.

3.

Register with the Viewnetcam.com service.

Port Forwarding feature

*1

(IPv4 Only)

The port forwarding feature is required to allow access from the Internet with a router not supporting UPnP™. It exchanges a local IP address to a global one.

Each camera must be assigned a unique port number.

Global IP address of the router vvv.xxx.yyy.zzz:80 vvv.xxx.yyy.zzz:81

Port No.

Port Forwarding feature

vvv.xxx.yyy.zzz:80 192.168.0.253:80 vvv.xxx.yyy.zzz:81 192.168.0.252:81

Modem Router

Internet

CATV xDSL

Optical cable

192.168.0.1

Local IP address

192.168.0.252

Port No. 81

192.168.0.253

Port No. 80

Note

The IP addresses shown above may differ from those offered on your home network.

*1

"Port forwarding" may be called "Address translation", "Static IP Masquerade", "Virtual server" or "Port mapping" in other products.

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Installation/Troubleshooting

1.11 Setting up the Camera Using the MAC

Address on the Setup Program

The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.

1.

Enter the camera MAC address in the data field, and click [Set up camera].

Note

The cameras MAC address can be found on the sticker affixed to the bottom

of the camera (see page 11).

2.

After confirming the network settings, click [OK].

• After about a minute, the Security: Administrator page is displayed.

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Installation/Troubleshooting

3.

Enter the user name and password, and click [Save].

4.

The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK].

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Installation/Troubleshooting

5.

When the Single Camera page is displayed, the setup is completed.

If Security Warning window is displayed, click [Yes] (see page 32).

See page 33 for Security Warning window when using Microsoft Windows

XP Service Pack 2.

Network Camera

Pan / Tilt

Scan

Zoom

Focus

Preset Program

Alarm

Brightness

-

STD

Output

Open

+

Short

Refresh Interval

Motion

Resolution

640

X

480

320

X

240

Image Quality

Favor Clarity

Standard

Favor Motion

Please click here when gray color screen displayed

Running in IPv4 mode.

Note

• See page 15 of the Operating Instructions on the Setup CD-ROM for the

Single Camera page.

• If you enable the Internet access to the camera, follow the procedures below.

When you are using a router supporting UPnP™

1. Enable the Auto Port Forwarding feature on the UPnP page (see page 59 of the Operating Instructions on the Setup CD-ROM).

2. Register with the Viewnetcam.com service on the Viewnetcam.com page (see page 61 of the Operating Instructions on the Setup CD-

ROM).

3. Confirm the Internet access to the camera (see page 30). If you

cannot access the camera, see page 45.

When you are using a router not supporting UPnP™

Follow the procedures shown on page 26.

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Installation/Troubleshooting

1.12 Confirming the Camera Image

1.

Start up the web browser on your PC.

2.

Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and press [Enter] on the keyboard.

• When port number is 80 (default), you do not need to enter port number.

See page 42 of the Operating Instructions on the Setup CD-ROM for details about port number.

• For IPv6 connection, see page 13 and page 14 of the Operating

Instructions on the Setup CD-ROM and prepare the requirements. Enter the "http://(IPv6-registered URL):Port Number" on the address bar.

If the camera image is not displayed, see page 44.

3.

The Enter Network Password window is displayed, and enter the user name and password that were set, and click [OK].

Note

When [Permit access from guest users] is set on the Security: Administrator page, authentication window will not be displayed.

4.

Click the following tabs to display each page.

A B C D E F G

Login

Top Single Multi Buffered Image Setup Maintenance Support

30

Version Number

Network Camera

KX-HCM280A

Version

∗.∗∗

Running in IPv4 mode.

Select a language to display

Display IPv4, IPv6 or IPsec connection.

A To Single Camera page

(page 15 of Operating Instructions)

C To Buffered Image page

(page 32 of Operating Instructions)

E To Maintenance page

(page 108 of Operating Instructions)

G To log in to the camera

(page 74 of Operating Instructions)

B To Multi-Camera page

(page 30 of Operating Instructions)

D To Setup page

(page 37 of Operating Instructions)

F To Support page

(page 117 of Operating Instructions)

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Installation/Troubleshooting

Note

• When users other than an administrator are accessing the camera,

[Setup] and [Maintenance] tab will not be displayed. Additionally, When

[Do not permit access from guest users] is set on the Security:

Administrator page, [Login] tab will not be displayed.

• If [View Multi-Camera page] or [View Buffered Image page] is not permitted on the General User page, [Multi-Camera] or [Buffered Image] tab will not be displayed.

5.

Click [Single] tab on the above.

When Security Warning window is displayed, click [Yes]. (See page 32)

See page 33 for Security Warning window when using Microsoft Windows

XP Service Pack 2.

Capture Image

Button

(see page 20 of the Operating

Instructions)

Operation Bar

(see page 21 of the Operating

Instructions)

Refresh Interval

(see page 21 of the Operating

Instructions)

Pan / Tilt

Scan

Zoom

Focus

Preset Program

Network Camera

Alarm

Brightness

STD

Output

Open

+

Short

Refresh Interval

Motion

Resolution

640

X

480

320

X

240

Image Quality

Favor Clarity

Standard

Favor Motion

Please click here when gray color screen displayed

Running in IPv4 mode.

Click to Center

(see page 19 of the Operating

Instructions)

Camera Image

The banner is displayed.

(see page 18 of the Operating

Instructions)

Note

For IPv6 connection, see page 13 of the Operating Instructions on the Setup

CD-ROM.

6.

Close the web browser.

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Installation/Troubleshooting

Security Warning window

To view a video (Motion JPEG), ActiveX

®

Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed.

When using Windows 2000 or Windows XP, log in as an administrator to install it.

If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer

• Click [Tools] [Internet Options] [Security] tab and click [Custom level] on the web browser.

(1) Check "Prompt" in "Download signed ActiveX Controls".

(2) Check "Enable" in "Run ActiveX Controls and plug-ins".

• ActiveX Controls can be installed from the file on the Setup CD-ROM.

(1) Restart the PC.

(2) Confirm that Internet Explorer is closed.

(3) Double-click"ocx\ActiveXInst.exe" on the Setup CD-ROM.

Note

• Video may not be displayed quickly. Wait for a while.

• If you use a proxy server, set the web browser not to access the proxy server

(see page 136 of the Operating Instructions on the Setup CD-ROM).

• In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest:

• Contact your network administrator.

• Try using regularly refreshed images.

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Installation/Troubleshooting

Security Warning window on Microsoft Windows XP Service Pack 2

To view a video (Motion JPEG), ActiveX Controls must be installed.

Follow the steps shown below to install ActiveX Controls.

1.

Click the warning displayed above the tabs, and click [Install ActiveX

Control...].

Network Camera

Pan / Tilt

Scan

Zoom

Focus

Preset Program

Alarm

Brightness

STD

Output

Open

+

Short

Refresh Interval

Motion

Resolution

640

X

480

320

X

240

Image Quality

Favor Clarity

Standard

Favor Motion

Please click here when gray color screen displayed

Running in IPv4 mode.

2.

Click [Install].

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Installation/Troubleshooting

1.13 Mounting

Two ways of mounting are shown in this section. MAC Address and Serial Number are indicated on the bottom of the camera. Record both of them for future reference. They are indispensable for setting network parameters after mounting the camera and for future customer servicing

Note

• Mounting and cabling instructions described in this Operating Instructions follow generally accepted guidelines suitable for residential installations. In some areas, commercial and industrial installations are regulated by local or state ordinances. For such installations, contact your local building department or building inspector for more details.

• The camera is intended for indoor use only. Prolonged exposure to direct sunlight or halogen light may damage CCD.

• The camera is available between 15° based on level line for mounting both on the table and on the ceiling.

1.13.1 Mounting on the Table

Mount the camera at an even place where vibrations etc. are few.

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Installation/Troubleshooting

1.13.2 Mounting on the Ceiling

Mount the camera at an even place where vibrations etc. are few. Set the Tilt range to [On the ceiling] on Camera Setup window (see page 65 of the Operating

Instructions on the Setup CD-ROM). Two ways of wiring can be considered; wiring through a hole made in the ceiling or wiring without making a hole for a cable in the ceiling. Select either one of the two.

Wiring through a hole made in the ceiling

1.

Fix the Ceiling Plate B on the ceiling with Screws B.

• Fix the Ceiling Plate B more than 100 mm (4 inches) off the wall or other obstacles from its center.

• Make sure the camera is firmly mounted on a beam of wood etc. When there is no beam, apply a board on the other side of the ceiling to make sure the camera does not drop.

Keep more than 100 mm

(4 inches) off the wall or other obstacles.

Camera direction

100 mm

(4 inches)

Screws B (4 pcs.)

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Installation/Troubleshooting

2.

Make a hole for a cable.

Hole for a cable: 25 mm (1 inch)

65 mm (2.5 inches)

3.

Fix the rubbers and dents on the camera to the Ceiling Plate A and fix them firmly

• Tighten the plate using a coin or similar object until the camera is secure.

Fit the four rubbers in place.

Fit the two dents in place.

4.

Fix the Ceiling Plate A to the Ceiling Plate B and fix them firmly with Screws A.

Four Tabs

Fit the hooks to the holes and move in the counterclockwise direction.

Screws A

(2 pcs.)

Fix firmly with Screws A.

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Installation/Troubleshooting

Note

Install the camera so that the connecting part comes to the front.

5.

Connect all necessary cables (AC adaptor cord, Ethernet cable, video cable, etc.) and fix the Ceiling Mounting Cover. Adjust the "l" of the main unit to the

"l" of the Ceiling Mounting Cover.

• Be careful not to nip the cable etc.

6.

Move the Ceiling Mounting Cover in the clockwise direction until the "•" of it fits to the "l" of the main unit.

• When removing the Ceiling Mounting Cover, move it in the counterclockwise direction. Adjust both "l" and let down the main unit.

Wiring without making a hole for a cable in the ceiling

• Follow the steps 1), 3), 4), 5) and 6). Making a hole is not necessary.

• Remove the tab of Ceiling Mounting Cover and wire through the notch.

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Installation/Troubleshooting

A Ceiling Mounting example (making holes in mortar or concrete ceilings)

1.

Fit the Ceiling Plate B to the mounting position and put marks.

2.

Make holes at the marks and put plastic plugs (customer provided) into them.

Plastic plug

Soft hammer

Drill for concrete

(in case of tile, use a drill for tile)

Note

When drilling into mortar, be careful of pieces of mortar which may become loose and fall.

3.

Mount the camera.

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Installation/Troubleshooting

2 Troubleshooting

The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur.

2.1

Indicator Error Codes

Problem Cause and Remedy

Indicator lights or blinks orange.

• Ethernet cable is not connected properly.

Connect the Ethernet cable properly.

• PC, Ethernet hub or router is not working.

Confirm that PC, Ethernet hub and router is working.

Indicator continues blinking orange.

• Indicator blinks orange when updating firmware.

If you access the camera on the web browser, Update

Firmware page will be displayed. Update the firmware following the procedure (see page 111 of the Operating

Instructions on the Setup CD-ROM). If you fail to update the

firmware, see page 55.

Indicator continues blinking orange

(2-second interval).

• The router on your network is turned off.

Turn the router on, and wait for a while until the ADSL line is connected.

• An error occurs in UPnP™ port forwarding.

Set up the camera again in [Automatic Setup] by the Setup

Program following the procedures shown on page 19.

• Automatic setup is not complete.

Indicator continues blinking green.

Complete the setup following this Installation/

Troubleshooting.

• The camera did not get its IP address from the DHCP server.

When setting [Automatic Setup] or [DHCP Setup], the camera may not get its IP address due to network failures.

Ask your ISP or network administrator for more information.

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Installation/Troubleshooting

Problem

Indicator does not light up.

Indicator continues blinking red.

Cause and Remedy

• Indicator display is disabled.

Check if the indicator control is disabled (see page 107 of the

Operating Instructions on the Setup CD-ROM).

• Confirm that the standard AC adaptor PSLP1242 (Order No.

PSLP1242Y) is being used.

• The camera may be malfunctioning.

If you cannot access the camera, the camera may be malfunctioning. Call our customer call center.

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Installation/Troubleshooting

2.2

Camera Setup Difficulties

Note

If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program.

Problem Cause and Remedy

Automatic Setup fails using Setup

Program.

• More than 20 minutes have passed, after turning the camera on.

Disconnect the plug of the AC cord from the outlet, and reconnect it again. Set up the camera again.

• Multiple camera IP addresses are overlapping.

If you install multiple cameras, turn the camera on one by one.

Viewnetcam.com registration fails using Setup

Program.

• Your PC is not connected to the Internet through the router.

Configure the router for the Internet connection from your

PC following the router manual. And register with the

Viewnetcam.com service.

• If you do not receive an E-mail from the Viewnetcam.com service, your registered E-mail address may be incorrect.

Register your correct E-mail address again at the

Viewnetcam.com website at

http://www.viewnetcam.com.

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Installation/Troubleshooting

Problem

Setup Program does not list any cameras.

Cause and Remedy

• Your firewall or antivirus software is blocking the connection.

To avoid any possible problems, temporarily disable any firewall or antivirus software, and set up the camera again.

If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page

27).

Setup Program fails to complete successfully.

• The camera is connected over a different network.

Set up the camera from a PC under the same router.

• Confirm that an IP address is assigned to your PC.

If the IP address is not assigned to your PC, assign it to your

PC (see page 131 of the Operating Instructions on the

Setup CD-ROM).

• Network problems may occur during setup.

Confirm that your network is working. Disconnect the plug of the AC cord from the outlet, and reconnect it again. Then set up the camera again.

• More than 20 minutes have passed, after turning the camera on.

Disconnect the plug of the AC cord from the outlet, and reconnect it again. Set up the camera again.

UPnP™ port forwarding setup fails.

• UPnP™ is disabled on the router.

Enable UPnP™ on the router following the router manual.

• The camera is turned on before the router is turned on.

Turn the router on first, and then turn the camera on.

• The default gateway is not set, or the settings are wrong.

Set the default gateway correctly (see page 40 of the

Operating Instructions on the Setup CD-ROM).

• The router does not support UPnP™.

Enable port forwarding on your router following the router manual.

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Installation/Troubleshooting

Problem Cause and Remedy

The camera IP address and port number have been forgotten.

• Clicking [Camera Setup] on the Setup Program displays the camera list. The camera list shows the MAC address labeled beside the Ethernet (LAN) port. The camera IP address and port number are shown next to the MAC address.

The password has been forgotten.

• Press the FACTORY DEFAULT RESET button to reset the camera to default. Set up the camera again.

Error is displayed on the camera status by the

Setup Program.

• The Setup Program causes the error message.

Disconnect the plug of the AC cord from the outlet, and reconnect it again.

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Installation/Troubleshooting

2.3

Camera Image/Page Display

Problem Cause and Remedy

The Top page is not displayed.

• The camera IP address has changed.

Enter the new IP address in the address bar of the web browser.

• Wrong IP address class is assigned to the camera.

IP addresses of the PC and the camera must be in the same local IP address class. Set the IP address correctly (see page 131 of the Operating Instructions on the Setup CD-

ROM).

• Router does not have a loopback feature.

Access the camera with the local network IP address.

• You entered IPv6 address in the Internet Explorer.

Internet Explorer does not support IPv6 address access. Use

DDNS services like Viewnetcam.com service.

• The network is congested.

Pages may not be displayed immediately. Wait for a while.

• The web browser is accessing the proxy server.

Set the web browser to access the Internet directly (see page

136 of the Operating Instructions on the Setup CD-ROM).

• The connection type is wrong (see page 44 of the Operating

Instructions on the Setup CD-ROM).

If the camera is not connected to the network in the [Auto

Negotiation] setting, set up the camera and the router seeing the following table.

Network Camera

Auto

Negotiation

Router or hub

Auto Negotiation

100Base-

TX

10Base-T

Full Duplex

Half Duplex

Full Duplex

Half Duplex

100Base-TX

Full

Duplex

Half

Duplex

10Base-TX

Full

Duplex

Half

Duplex

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Installation/Troubleshooting

Problem Cause and Remedy

The Top page is not displayed.

• The default gateway or DNS server addresses may be wrong.

The correct IP addresses are required especially when you are using the Viewnetcam.com service.

Assign the correct default gateway and DNS server addresses (see page 40 of the Operating Instructions on the

Setup CD-ROM).

The Top page is displayed on the

LAN, but not displayed from the Internet.

• The default gateway address may be wrong.

Assign the correct default gateway address (see page 40 of the Operating Instructions on the Setup CD-ROM).

• UPnP™ is disabled on the router.

Enable UPnP™ on the router following the router manual.

• Port forwarding is not enabled on the router (see page 26).

Enable port forwarding seeing the router manual for details.

• Firewalls such as packet filtering on the router is blocking camera access.

Set the router to allow access to the camera seeing the router manual for details.

• You are accessing the camera with an IP address for local camera access.

Access the camera with the global IP address of the router and port number of the camera.

• The router does not allow access to the camera under the router with the global IP address.

Authentication windows are consequently displayed.

If you access the camera on the LAN, access with the address for local camera access.

• User name and password for the administrator or general users are changed.

Close the web browser, and access the camera again.

Only half of the image is displayed.

• You are using Internet Explorer 4.xx or lower.

Upgrade Internet Explorer to version 6.0 or greater.

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Installation/Troubleshooting

Problem Cause and Remedy

Camera image is not displayed.

• ActiveX Controls are not installed in Internet Explorer.

ActiveX Controls should be installed to display video (Motion

JPEG). For the ActiveX Controls installation method, see

page 33 when using Microsoft Windows XP Service Pack 2,

or see page 32 when using other operating systems.

• The network is congested.

Pages may not be displayed immediately. Wait for a while.

• The web browser is accessing the proxy server.

Set the web browser to access the Internet directly (see page

136 of the Operating Instructions on the Setup CD-ROM).

A gray screen is displayed.

• There are currently more than 30 simultaneous accesses to the video (Motion JPEG).

Reduce the number of access to below 30, or change the video to still images.

• Operation time has been specified.

A gray screen is displayed outside the operation time. This is normal.

A blue screen is displayed.

• There was an error while updating the camera's firmware.

Try updating the firmware again (see page 111 of the

Operating Instructions on the Setup CD-ROM).

Video suddenly changes to still images.

• The video (Motion JPEG) display period is set on the General

User page.

When you view video continuously, set [Unlimited] for the limit continuous motion JPEG (see page 75 of the Operating

Instructions on the Setup CD-ROM).

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Installation/Troubleshooting

Problem

Image is out of focus.

Cause and Remedy

• The lens is dirty or dust is attached. Fingerprints, dust, stains, etc. on the lens can degrade the performance of the Automatic

Focusing feature.

Wipe the lens with lens cleaning paper.

• Manual focusing may be set.

Press appropriate one of the Focus buttons at the operation bar (see page 24 of the Operating Instructions on the Setup

CD-ROM).

• Blurred images may have been registered when registering or modifying the preset button or home position button.

Adjust the focus in manual focusing again, or press the AF button.

• The object is too close to the camera.

Move the object away from the camera or adjust the zoom.

• Some objects are difficult to focus on by AF button.

Press the AF button and put it into operation again. When the objects are still out of focus, adjust the focus using manual focusing, or change the objects using Pan/Tilt operation or

Zooming features.

• The Automatic Focus Range is set incorrectly for the type of image you are viewing.

Confirm the Automatic Focus Range setting (see page 65 of the Operating Instructions on the Setup CD-ROM). When viewing images within 1 m (39.4 inches) of the camera, set to

"Macro". When viewing images further than 1 m

(39.4 inches) from the camera, set to "Normal".

The color on the image is strange.

• White balance does not work well.

Adjust the white balance on the Camera page (see page 65 of the Operating Instructions on the Setup CD-ROM).

• The color display setting on your PC is set lower than 16 bits.

Set the color display 16 bits or higher.

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Installation/Troubleshooting

Problem

Image has noise.

Cause and Remedy

• The object is dark.

Make the area around the camera brighter.

• The color display setting on your PC is set lower than 16 bits.

Set the color display 16 bits or higher.

Image flickers.

• AC Power Source Frequency setting is incorrect.

Confirm the AC Power Source Frequency setting (see page

65 of the Operating Instructions on the Setup CD-ROM).

Normally this parameter should be set to "60 Hz" in the

United States.

An old image is displayed.

• The old image is temporarily stored on the web browser.

Set [Every visit to the page] on the web browser to check for temporary Internet files (see page 139 of the Operating

Instructions on the Setup CD-ROM).

The image refreshes very slowly.

• Multiple users are accessing the camera.

If multiple users are accessing the camera, the image refreshes slowly.

• You are not using an Ethernet switching hub.

If you view multiple cameras on the Multi-Camera page, the image refreshes slowly. Use an Ethernet switching hub.

• The image may refresh slowly, depending on image resolution, image quality, network traffic, PC performance, enabling IPsec, or what object you view.

• The Max. bandwidth usage is limited.

Increase the max. bandwidth usage on your network (see page 40 of the Operating Instructions on the Setup CD-

ROM).

• The camera is in color night view mode.

The image refreshes slowly in color night view when the image subject is dark. Make the area around the camera brighter.

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Installation/Troubleshooting

Problem

Scan lines deviate on the screen.

Cause and Remedy

• Scan lines may deviate when viewing moving objects with resolution at 640 x 480 because of the interlace-type CCD.

Set "Vertical Resolution (for 640 x 480 mode)" to "240 (Better for motion images)" on the Camera page.

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Installation/Troubleshooting

2.4

Operation Bar

Problem

Pan/tilt, zoom, focus, click to center and preset features do not work.

Cause and Remedy

• Your PC is not connected to the camera.

Click [Refresh] on the web browser. Confirm that the image refreshes, then try again.

• The camera is not turned on.

Confirm that the camera is turned on.

• Multiple users are operating the camera simultaneously.

Wait for a while, and access the camera again.

• The pan/tilt, zoom, or focus reaches its end.

Confirm that the end display is displayed on the operation bar.

Part of the buttons on the operation bar are not displayed.

• The pan/tilt is restricted.

Adjust the pan/tilt settings (see page 65 of the Operating

Instructions on the Setup CD-ROM).

• The Automatic Focus Range is set incorrectly for the type of image you are viewing.

Confirm the Automatic Focus Range setting (see page 65 of the Operating Instructions on the Setup CD-ROM). When viewing images within 1 m (39.4 inches) of the camera, set to

"Macro". When viewing images further than 1 m

(39.4 inches) from the camera, set to "Normal".

• The feature is not permitted on the General User page.

Permit the feature to be used (see page 75 of the Operating

Instructions on the Setup CD-ROM). Or log in to the camera as an administrator.

50

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Installation/Troubleshooting

2.5

Image Buffer/Image Transfer

Problem Cause and Remedy

The camera does not transfer the image by E-mail or FTP.

• Errors have occurred on the way to the E-mail or FTP server.

See the Protocol column on the Status page (see page 109 of the Operating Instructions on the Setup CD-ROM), and check if the error is displayed.

• The default gateway and DNS server addresses are not assigned correctly.

Assign them correctly (see page 40 of the Operating

Instructions on the Setup CD-ROM).

• Login ID and password for E-mail or FTP are invalid.

Make sure that you enter your correct login ID and password.

The camera does not transfer the image to a cell phone.

• The image quality is not set to [Mobile Phone] on the Image

Buffer/Transfer page.

Set the resolution to [160 x 120] and the image quality to

[Mobile Phone]. Some cell phones do not support 320 x 240 resolution.

The image is slowed down on the Buffered

Image page. Or the camera transfers the old image.

• The transfer interval is too short.

Set the transfer interval longer than the current setting (see page 84 or page 94 of the Operating Instructions on the

Setup CD-ROM).

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Installation/Troubleshooting

2.6

IPv6

Problem Cause and Remedy

The Top page is not displayed with the IPv6 address.

• The IPv6 address is not set on the camera.

Check if the IP address and default gateway are displayed in the network (IPv6) column of the status page (see page 109 of Operating Instructions on the Setup CD-ROM). If neither or only one is displayed, it is possible that the connection is incorrect or that the IPv6 router is not set properly. Set them correctly.

• The IPv6 has not been set up on your PC.

IPv6 is not set up in Windows XP when purchased. Change the settings to enable it. (see page 14 of Operating

Instructions on the Setup CD-ROM)

• Router filtering is enabled.

Permit camera access from the WAN side in router settings.

• Your network or ISP may not support IPv6 at this time.

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Installation/Troubleshooting

2.7

IPsec

Problem Cause and Remedy

The camera cannot be accessed in transport mode.

• IPsec policy settings are restricted.

Decrease the number of computers connected simultaneously, and wait for a while, or shorten the lifetime in the PC's IPsec settings.

• IPsec settings have not been set on your PC.

Set IPsec settings on your PC. See the Panasonic Network

Camera support website (http://panasonic.co.jp/pcc/

products/en/netwkcam/) for how to do this.

• The pre-shared key is not set correctly.

Set the same pre-shared key for the camera and your PC

(see page 52 of Operating Instructions on the Setup CD-

ROM).

• On the VPN router within the network, tunnel mode has been set.

The camera cannot be accessed on tunnel mode.

Transport mode and tunnel mode can not be used at the same time. Cancel the PC's IPsec settings, and communicate using tunnel mode.

• Either PC's SA

*1

or Camera's SA is not established.

Disable the PC's IPsec settings, and enable it again.

• The pre-shared key is not set correctly.

Set the same pre-shared key for the camera and the VPN router (see page 55 of Operating Instructions on the Setup

CD-ROM).

• The VPN router is not set correctly.

Set the IKE and IPsec policy on the VPN router correctly (see page 55 of Operating Instructions on the Setup CD-ROM).

• Either VPN router's SA or camera's SA is not established.

Restart the VPN router and the camera.

*1

SA (Security Association) refers to establishing a secure connection for an encrypted communication that uses IPsec or IPv6 by exchanging and sharing information such as the encryption scheme and key before communicating, or refers to an established virtual encrypted communication pathway.

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Installation/Troubleshooting

Problem Cause and Remedy

E-mail or FTP transfer cannot be sent in transport mode.

• The network settings are not set correctly.

Cancel the IPsec settings on the server, PC and camera, and check that the camera images can be transferred. If they can be transferred, the IPsec settings were not set correctly. Set them correctly (see page 52 of Operating Instructions on the

Setup CD-ROM).

• The pre-shared key is not set correctly.

Set the same pre-shared key for the camera, and server (see page 52 of Operating Instructions on the Setup CD-ROM).

• There is a E-mail server or FTP server within the tunnel mode network.

Transport mode and tunnel mode cannot be used at the same time. Cancel the E-mail server or FTP server's IPsec settings, and communicate using tunnel mode.

• Either server's SA or camera's SA is not established.

Restart the camera.

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Installation/Troubleshooting

2.8

Miscellaneous

Problem

ActiveX cannot be installed.

Cause and Remedy

• Security software disables the ActiveX installation.

Close the security software, and install the ActiveX again.

The firmware is not updated.

• The firmware updating is not completed due to power off, network failure or other causes.

Update the firmware again following the next procedures.

Disconnect the plug of the AC cord of the camera from the outlet, and reconnect it again.

Enter the IP address on the web browser to access the camera.

No

Is the Top page displayed?

Yes

Access the Setup page and click [Status].

Check the firmware version on the Status page.

No

Is the version updated?

Yes

Update the firmware*

1

.

The firmware update is completed.

*

1

See page 111 of the Operating Instructions on the Setup CD-

ROM about updating firmware.

Shortcut icon is not displayed in the My Network

Places folder.

• UPnP™ Windows component is not installed in Windows XP or

Windows Me.

Install UPnP™ Windows component in Windows XP or

Windows Me (see page 139 of the Operating Instructions on the Setup CD-ROM).

You cannot solve problems.

• Call our customer call center at 1-800-272-7033.

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For product service

Panasonic Servicenters are listed in the servicenter directory.

Call 1-800-272-7033 for the location of an authorized servicenter.

This Network Camera is designed for use in the United States of America.

Sale or use of this product in other countries/areas may violate local laws.

When you ship the product

Carefully pack your unit, preferably in the original carton.

Attach a letter, detailing the symptom, to the outside of the carton.

Symptom

Send the unit to an authorized servicenter, prepaid and adequately insured.

Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.

The information in this document is subject to change without notice.

Panasonic Consumer Electronics Company,

Division of Panasonic Corporation of North America

Panasonic Puerto Rico, Inc.

Copyright:

This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

2005 Panasonic Communications Co., Ltd. All Rights Reserved.

Printed in Japan

PSQX3618ZA

KK0305CH0

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