termS + coNditioNS

termS + coNditioNS
Icon Guide
General Terms + Conditions
terms + conditions
Recycled Materials
ADA Compliant
Residential / Universal Product
Prices: Prices of the Company’s Products are subject to change
Delivery: Shipments are prepaid (PPD) factory, In-
without notice. Quotations are conditioned upon acceptance
dustry, California or other designated shipping point
within 30 days unless otherwise stated and are subject to cor-
determined by Neo-Metro. Any shipment or deliv-
rection for typographic or clerical errors. Sales order confirmation
ery dates quoted by the Company are estimated.
will be considered accepted by Buyer if objection is not submit-
The Company shall be obligated to use reasonable
ted in writing to Neo-Metro Customer Service within (2) two days
efforts to meet such dates. The Company will in no
of receipt. The sales order confirmation is the governing docu-
event be liable for any delays in delivery or failure
ment. All prices exclude sales, use, occupation, license, excise
to give notice of delay, or for any other failure to
and other taxes in respect to manufacture or delivery. Unless
perform hereunder due to causes beyond the rea-
a proper exemption certificate is furnished to the Company, all
sonable control of the Company. Such causes shall
such taxes shall be paid by the Buyer to Company at the time of
include, but not be limited to acts of God, the ele-
ments, acts or omissions of manufacturers or suppliers of the Products or parts thereof, acts or omissions
Minimum invoice amount $100.00. If the order is less than $100,
of Buyer or civil and military authorities, fires, labor
buyer will pre-pay with credit card and have a 3% billing charge
disputes or any other inability to obtain the Products,
applied to invoice.
parts thereof, or necessary power, labor, materials
Commercial Product
Universal Plumbing Code Approval
Meets US + Canadian Standards
Canadian Plumbing Code Approval
or supplies. The Company will be entitled to refuse
Terms and Conditions of Payment: Terms of payment are Net
to make, or to delay any shipments of the Products if
30 from date of invoice. Past due accounts will be subject to a
Buyer shall fail to pay when due any payment owed
3% per month service charge from the date of the invoice. If any
by it to the Company, whether under this or any oth-
proceedings are instructed by or against Buyer under any bank-
er contract between the Company and Buyer.
ruptcy or insolvency law, or if Buyer shall fail to make timely payment on this or any other order, or if, in the Company’s judgment,
Will Calls: Neo-Metro will contact the dealer/cus-
Buyers financial situation justifies such action, the Company may,
tomer when the product is ready for pick-up. Neo-
at its election, require payment in advance or cancel the order
Metro will keep the product for a total of 10 working
as to any unshipped item and require payment of its reasonable
days. If the product is not picked up within the time
cancellation charges. If Buyer delays completion of manufac-
frame, a 20% additional fee will be applied and the
ture, the Company may elect to require payment according to
product will be returned to stock.
percentage of completion. Equipment held for Buyer shall be at
Water-Saving Product
Buyer’s risk and expense. In all cases, regardless of partial pay-
Please contact Neo-Metro for estimated shipping
ment, title to the Products shall remain in the Company until pay-
costs (determined by weight, dimensions and loca-
ment for the Products (including any notes given therefore) has
tion). A $50 additional fee will be charged to all
been made in full.
drop ship orders. A 15% of total price of order
will charged when order is dropped shipped out
Projects: On Special Engineered per order projects or projects
of state from the buyer’s address. Additional
over $20,000 a 50% deposit of any non standard product is re-
shipping and handling fees may apply.
quired with processing of Purchase Order. Should legal action be
necessary to enforce payment of an unpaid invoice, the Buyer
Claims and Shortages: Prepaid factory shipments
will assume full responsibility for any court costs and reasonable
are the full responsibility of the Buyer. Losses or dam-
attorney fees. All orders are subject to credit check and approval
ages must be reported to the carrier immediately.
prior to shipment.
Neo-Metro will file freight claims on Full Freight Allowed (FFA) orders if the Buyer complies with the
Specifications: Approved submittals must be provided to
following within (5) five days of receipt of shipment;
Neo-Metro in writing for either or both modified/custom or-
inspect shipment immediately, have delivering car-
ders or orders over $10,000 net and all commercial project
rier inspect shipment, file inspection report with
purchase orders before it will be considered accepted.
carrier, and send a copy to Neo-Metro. No claim
for failure to receive shipment or shortage will be
All products are subject to change without notice. Unless stated
honored unless Neo-Metro is notified immediately
in the purchase order, material will be furnished per the design
upon receipt of invoice or within five working days
in effect at the time the order is filled. Field dimensions must be
of receipt of shipment, whichever is sooner.
submitted in writing and are the full responsibility of the Buyer.
Changes in specifications or cancellations must be submitted in
Modifications: Neo-Metro reserves the right to im-
writing to Neo-Metro for review, the Buyer will be subject to charg-
plement technological and/or manufacturing modi-
es incurred due to the extent of the change or cancellation. Non-
fications as deemed necessary, without prior notice.
stock and custom fabrications are not subject to cancellation.
Any order cancelled after 48 hours of placement
Note: In order to protect its brand and dealer network,
may be subject to a 35% restocking/cancellation
Neo-Metro products can only be purchased from authorized
dealers. Neo-Metro provides NO warranty on any products
purchased over the internet.
Please call 800.591.9050 or check our website to
confirm current pricing and specifications.
Rev. November 2008
Warranty + Return Policy
Limited Warranty
Return Goods Checklist
Stainless Steel A real metal material. 14-16 gage
Neo-Metro warrants that its products are free from defects in ma-
o Product must be carefully wrapped to pre-
steel used primarily. Minor sratches can be eliminated
terial or workmanship under normal use and service for a period
vent any damage.
with a fine grit Scotch Brite® pad. Neo-Metro buys 80%
of one year from date of shipment. Neo-Metro’s liability under
recycled metal.
this warranty shall be discharged solely by replacement or repair
o Product must be in original packaging or
of defective material, provided Neo-Metro is notified in writing
properly packaged with adequate packing
Leather Neo-Metro's Leather products are fabricated
within one year from date of shipment, prepaid Industry, Califor-
material to prevent any damage upon return,
using genuine full grain calf leather. As in nature, vari-
nia. U.S.A.
and marked with Model Number
has taken care to match colors as closely as possible.
This warranty does not cover installation or labor charges,
o Copy of RGA must accompany product be-
However, there may be some exceptions. Leather
and does not apply to materials, which have been damaged
ing returned.
samples are available upon request.
by other causes such as mishandling or improper care or ab-
ances in color do occur. Be advised that Neo-Metro
normal use.
If you have any questions regarding technical
Cast Resin A cast resin product: Minor scratches can
assistance please call 800-591-9050.
be eliminated using a Scotch Brite® pad or a polish-
The repair or replacement of the defective materials shall consti-
ing kit (on high polished units). Please be advised
tute the sole remedy of the Buyer and the sole remedy of Neo-
that some color variations may be due to die lots.
Metro under this warranty. Neo-Metro shall not be liable under
any circumstances for incidental, consequential or direct charges
Terrazzo A natural cement and cast marble material.
caused by defects in the materials, or any delay in the repair or
additional info
expressed or implied.
Design Trade
Call for project pricing
Product maintenance instructions are issued with each fix-
Note: In order to protect its brand and dealer
ture, and disregard or non-compliance with these instruc-
network, Neo-Metro products can only be pur-
tions will constitute an abnormal use condition and void the
chased from authorized dealers. Neo-Metro pro-
available finishes
warranty. Fixtures must be protected on job sites during con-
vides NO warranty on any products purchased
struction and must be properly maintained after the water
over the internet.
Satin Stainless Steel
has been introduced into the fixture, or Neo-Metro’s limited
replacement thereof. This warranty is in lieu of all other warranties
Resin recycling program available. Please contact
Neo-Metro for more information.
warranty is void.
Mira (High Polish) Stainless Steel
Powdercoat on Stainless Steel
Electrostatically applied powdercoating. This is a very
durable finish used in many applications. Scratches
can occur with considerable force. A "touch-up" kit is
Rev. November 2008
Neo-Metro is not responsible for reimbursement of costs incurred
for onsite management, co-ordination, trouble shooting, contractor fees, liability insurance, overhead costs, profit costs.
Some product such as leather products are not subject to war-
Standard Colors
White Gloss (-EG-10), Black Matte (-EG-22)
ranty with finish. These products do come with a disclaimer due to
the natural flaws that occur in the materials.
Additional Powdercoat colors available. Call NeoMetro for more information.
Return Goods Policy No materials shall be returned without a
Returned Goods Authorization (RGA) from Neo-Metro Customer
Service. Returns must reference the RGA number and be shipped
freight prepaid or the shipment will not be accepted. Credit issued for the return will apply only to future shipments and will
be subject to a 35% handling charge. Any cost associated with
restoring product to saleable condition will be deducted from the
credit and any outgoing freight charges paid by Neo-Metro. Nonstock and custom fabrications are non-returnable. Credit will not
be issued for less than $100.00 unless material is proven defective. Returns will not be accepted 60 days after shipment.
* Damaged goods, if applicable to freight claim, must be
claimed within 3 days (along with pictures).
* Law requires no returns on toilets or urinals
that have been installed.
Manufacturer of luxury plumbing products
Prices effective December 1, 2008
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