Q-See | QT474 | User manual | Q-See QT474 User manual

User Manual
Remote Monitoring Software for Q-See’s
QT-Series DVRs
Thank You for Choosing a Q-See Product!
All of our products are backed by a conditional service warranty covering all hardware for 12
months from the date of purchase. Additionally, our products also come with a free exchange
policy that covers all manufacturing defects for one month from the date of purchase.
Permanent upgrading service is provided for the software and is available at www.Q-See.com.
Be certain to make the most of your warranty by completing the registration form online. In
addition to warranty and technical support benefits, you’ll receive notifications of product
updates along with free downloadable firmware updates for your DVR. Register today at
Please see the back of this manual for exclusions.
CMS, or Central Management Software, is a client management program which allows you
to control and monitor one or more Q-See QT4- or QT5-series security DVRs from a single
location. CMS can also be used to monitor IP (Internet Protocol, or networked) cameras
as well. Through CMS, you can adjust all of the settings, control a PTZ camera, play back
recorded video, backup files or view live feeds just as you would at the DVR itself. You are able
to watch video from multiple DVRs simultaneously on the same screen making CMS ideal for
monitoring multiple locations no matter where they – or you – are.
Because of our ongoing effort to constantly improve our products, additional features and
functions may have been added since this manual was written and on-screen displays may
change. We encourage you to visit our website at www.Q-See.com to check for the latest
updates and product announcements.
Throughout the manual we have highlighted warnings and other important information that will
assist you in operating your new system in a safe and trouble-free manner. Please take the
time to read and follow all instructions and pay attention to alerts as shown below:
IMPORTANT! Red boxes with this icon indicate warnings. To prevent
possible injury or damage to the product, read all warnings before use.
NOTE! Text in blue boxes with the Information icon offer additional guidance
and explanations about how to make the most out of your system.
© 2011 Q-See. Reproduction in whole or in part without written permission is prohibited. All
rights reserved. This manual and software and hardware described herein, in whole or in part,
may not be reproduced, translated, or reduced to any machine-readable form without prior
written approval.
Trademarks: All brand names and products are trademarks or registered trademarks of their
respective owners.
Q-See is a registered trademark of DPS, Inc.
Disclaimer: The information in this document is subject to change without notice. The
manufacturer makes no representations or warranties, either express or implied, of any kind
with respect to completeness of its contents.
Manufacturer shall not be liable for any damages whatsoever from misuse of this product.
Rev. 1.0 8/19/11
Internet Connection Speeds
Compatible Network Security Systems
5.1 Playback
File Search
Video Playback
Picture Playback
5.2 Backup
Backing up by Event
Backing up by Time
2.1 Installing CMS
Uninstalling CMS
2.2 Logging in
2.3 Control Center Operation Interface
2.4 Basic Configuration
Channel Groups 12
3. Monitoring Using CMS
Live Viewing
Display Mode
Pan-Tilt-Zoom (P.T.Z.) Camera Operation
Alarm Display
4. System Configuration
4.1 Device Manager
4.2 Local Configuration
Local Basic Configuration
Local Schedule Configuration
Local Alarm Configuration
4.3 Server Configuration
4.4 E-map Interface
Adding Maps
Map Configuration
Using the E-Map
4.5 User Management
Adding a User
4.6 Log Inquiry
The table below lists the versions of the Windows operating system that are compatible with
CMS along with any updates and which version of DirectX you will need to be running.
CMS can be installed by clicking on the
Install CMS Software button on the CD
included with your DVR, or by clicking on the
file Setup.exe in the CMS folder.
Operating System
Windows XP
SP2 or later DirectX 9.0c or later
Windows 2000
SP4, DirectX 9.0c or later
Windows Vista
DirectX 10.0c or later
Windows 7
DirectX 10.0c or later
The following shows the minimum hardware requirements necessary to ensure a stable
operating experience depending on the number of channels being monitored simultaneously
with CIF resolution and real-time 30 frames per second speed. Up to 64 channels can be
viewed simultaneously, at a slower frame-rate. The actual number of channels that can be
monitored – along with their speed – is dependent upon bandwidth, the nature of your internet
connection (both at your location and the location of each DVR), and the capabilities of your
computer’s video card.
Hard Drive Size
Intel Pentium 3.0 GHz
AMD 3000+
Intel Core 2 Duo 1.8 GHz
AMD Dual Core 3800+
Intel Core 2 Duo 2.2 GHz
AMD Dual Core 3800+
IMPORTANT! Turn off any anti-virus software currently running on your
computer before beginning installation to avoid software conflicts.
If launching the installer from the CD, an
information window will pop up. Click OK to
The Setup window will open advising you
to close all other programs. Click on Next to
The minimum speed on the internet connection is 1Mbps download and 1Mbps upload for 4
and 8 channels, and 2Mbps download and upload for 16 channels. This applies to the Internet
connections both at the DVR and the computer you are monitoring from. If you are monitoring
multiple DVRs, your computer’s bandwidth needs will increase proportionately if you wish
to monitor a large number of channels simultaneously. You can check the speed of your
connection at both ends by going www.SpeedTest.net from both a computer attached to the
same router as the DVR as well as the remote computer which you will be using.
The following Q-See products can be accessed and controlled using CMS. They must be
set up and properly configured for remote monitoring before attempting to access them with
QT4 SERIES – Includes: QT426, QT428, QT446, QT454, QT474 and QT4332.
QT5 SERIES – Includes: QT504, QT518, QT526, QT528, QT536 and QT5116.
The next window will allow you to select
where to install the CMS Control Center
application. By default, it will install in the
Program Files folder on your computer, but
you may click on Browse to choose another
destination. Click on Next to proceed.
This list was complete at the time of its writing but any new QT-series DVR purchased after the
revision date noted at the bottom of page 3 will be compatible with the latest version of CMS.
You will be asked where you want the
program to add its icons. Select a specific
location if desired. Click on Next to proceed.
To launch CMS, double click on the CMS icon on your computer desktop, or
select it from the program menu available by clicking on the Windows icon at
the lower left corner of your computer screen.
When you first launch the program, it will
ask you to create a password. You cannot
change the field labelled “System.”
The installer will display a progress bar as it
installs the program onto the hard drive.
When installation is complete, you will receive
a completion notice at which time you can
click on Finish to close the installer.
The next window will ask you to re-enter the
password along with giving you the option to
input an e-mail address where the password
can be sent in the event you forget it.
Once you have entered the information, the
actual log in screen will appear. When you
access the software in the future, this will be
the starting window.
You will only need to enter your password
and it is here where the button to e-mail you
your password is located.
The default user name is SYSTEM and the
default password is 123456
If you need to uninstall CMS for any reason you may do so by using Windows’ Add or
Remove Programs (XP, 2000) or the Programs and Features (Vista, 7) control panels. You
may also use the unistaller which can be found when selecting Control Center from the All
Programs menu.
When you log in, you will be
shown the Control Center
Operation Interface with the
Preview Window in the center.
This is the main window for
monitoring your DVR(s). The
window will be blank until you
have added your systems to the
Device List
Shows the connected DVRs and available cameras. This can
be switched to show groups of specific channels by clicking
on the Channel Group tab at the bottom.
Locks the current configuration. When locked, one must enter
the user name and password to make any changes.
Minimize or maximize the Control Center’s window.
You can close the program by clicking on the X or the Exit
button at the bottom.
Preview Window
Displays the live video from selected cameras. The channel
with the red surround is the camera currently being controlled
(if applicable). Double clicking on a channel will bring it to full
Local PC Time
Displays the local time of the monitoring PC.
Drive Capacity
Shows the amount of space remaining in the partition on the
computer’s hard drive that has been set to save recorded videos.
PTZ Controls
Clicking on the directional controls will move a connected PTZ
Allows you to adjust the zoom, focus and light level (iris) of the
Allows you to activate pre-set PTZ functions
Display Mode
Choose the number of cameras you wish to view at once.
Turn audio on or off. You must have a microphone or other
audio input device connected to listen to audio.
Take up to 10 still images from selected camera (highlighted
in red)
Close Preview
Closes all currently displayed video streams.
Allows you to automatically switch between channel groups.
Depending on display mode settings, Dwell will:
Proceed through each camera in sequence
Switch to the next set of channels if more are
available than can be displayed at once.
Manually switch to the prior or next group of channels.
Alarm Display
Shows activity, such as the beginning and ending of motion
detection events or video loss, along with camera number,
alarm type, and device name.
Mode Buttons
Live - Live viewing mode
System Config - Add systems, create Channel Groups, etc.
Video Search - Switches to video search mode
Exit - Exits CMS
13 14
You will need to access your DVRs through CMS in order to monitor them.
STEP 4. Once you have set up your region, you can add one or more DVRs or IP
cameras to it by clicking on the Add Device icon.
STEP 1. Click on the System Config
button at the lower right of the
Control Center Operation
This will change the screen to the
Device Manager window which
will allow you to begin to add one or
more DVRs to your system. Adding
an IP camera is done in the same
STEP 2. Click on the Add Region icon at the upper left of the window.
Device Name - You can name the device (DVR or camera) anything you chose but it is
generally helpful to use a descriptive term that will help you quickly identify it. There is
a 32 character limit.
Server - The Internet IP or DDNS address which allows you to access your DVR
from outside of your Local Area Network (LAN). Please see your DVR’s Remote
Monitoring Guide or camera’s manual for instructions on how to configure your
DVR for access over the Internet.
Data Port - Typically 6036 for the QT-series unless you had to configure it differently
during setup.
User Name and Password - These are the same as you use to log into your DVR. By
default, they are admin and 123456.
Search Device - Use this only if you are connecting to DVRs connected to the same
router as your computer. It will not bring up devices located outside of your LAN.
When you have successfully added a device,
it will show up in the selected region along
with a list of cameras available for viewing.
STEP 3. Name the new region. This can
be named whatever you want - up to
32 characters in length. If you have
several DVRs in a building, you may
want to name the region after that
location for easy reference. You can
also add sub-regions if needed.
Repeat the steps above to add more devices
(if any).
Use the Modify tool to rename or modify
the settings for the region or any connected
systems. If you change the password or user
name on your DVR, you will need to update
that information within CMS using this tool.
Delete can be used to remove systems or
regions as needed.
STEP 5. To view your DVRs, click on the
Live button at the lower right of the
Operation Interface.
STEP 1. Click on the Add Group icon
STEP 2. Enter the name of your group and click OK.
STEP 3. With the channel group’s icon highlighted, click on an available camera in the
Device List and then press the >> button in the middle to add that camera to the
STEP 6. You will see your connected
devices listed to the left of the viewing
window. You can drag and drop the
DVR’s icon onto the blank Operation
Interface window to open the feeds
from the attached cameras.
Channel groups are any collection of channels that you have grouped together for your
convenience. They can be selected channels from one DVR or a few channels from multiple
Channel groups are set up in the Device Manager console after you’ve added systems to
the Device List. Again, there is a 32-character limit for names.
If you have multiple groups and you want
CMS to automatically switch between
them, then you will need to set up the time
delay between groups using Dwell Setup.
Otherwise, you can manually switch using
the Previous Group and Next Group
buttons (items 16 in Section 2.3).
You will need to place a check mark before
each group you want to cycle through. And,
you are able to individually set the dwell
time of each group from five seconds to two
Add Group - Creates a new channel group
Modify Group - Change the group’s name.
Delete - Remove a channel group from the list
Dwell Setup - Set the time that the system will display a channel group (between 5
seconds and 2 minutes) before moving to the next channel group.
Once you have added your DVR(s) to the Device Manager, you can view the cameras
attached to those systems in the Control Center Operation Interface.
Clicking on a camera in the multi-channel view so that it has a red outline and then clicking
on the 1-channel display mode button will cause the Preview Window to only display that
channel. You can also double click on a screen to bring it to single camera view.
Right-clicking on a channel will bring up a dialog box allowing you to take several actions:
To begin viewing you will need to be in Live
Viewing mode which can be entered by
clicking on the Live button at the lower right
of your screen.
Next, drag and drop a system’s icon from the Device Manager onto the blank Preview
Window and CMS will populate the screen with the cameras’ video feeds. Alternately, you
can drag and drop individual cameras (from the same DVR or multiple DVRs) onto individual
segments of the multi-channel display.
You can also use this same method to view
cameras in a channel group. You must first
close out the current video feeds by pressing
the Close Preview button. Afterwards, you
can select the Channel Group tab at the
bottom left of the Control Center Interface
and select a group.
You can choose how many camera streams you wish to view at once by selecting the desired
multi-screen configuration from the row below the Preview Window.
Turn off live view - This allows you to turn off viewing of this channel alone.
Start Manual Record - This records the video of the selected channel to your computer’s
hard drive.
Stop Manual Record - Ends manual recording.
Enable Audio - If you have a microphone or audio-capable camera connected to this
channel, you can turn the audio on. You can also do this in single-camera display
mode by pressing the Enable Audio button below the Preview Window.
1 Ch.
4 Ch.
9 Ch.
16 Ch.
There are six pre-configured modes ranging
from a single camera to 32 channels on
display at the same time. The last mode is a
drop-down which allows you to chose a 6-,
8-, 13-, 49-, or 64-channel display. You can
drag and drop the channels into any of the
other positions on the screen. You can also
drag a camera name from the Device List
on the left onto an on-screen position.
25 Ch.
32 Ch.
6-64 Ch.
Full Screen - This will bring the Preview Window to full screen mode for easier viewing.
The rest of the Control Center Operation Interface will be hidden. Right-clicking
this screen will return it to normal viewing. If you have more than one display, you will
be given the choice of which monitor on which to display the video.
In the 6-, 8- and 13-channel displays, you
will get one large display surrounded by the
remaining channels in smaller displays.
You can take up to 10 still frames from a
single camera by pressing the Snapshot
button. Click on any channel in the on-screen
Preview Window to chose it. The chosen
camera will have a red outline.
If you have a PTZ camera connected to a system you are monitoring, you can control it using
the interface on the right side of the Control Center Operation Interface. These controls
operate in the same manner as those on your DVR, giving you the ability to position the
camera, adjust the zoom, focus and light level.
Once you have selected the camera and pressed the Snapshot button, the Snap Picture
window will open.
Directional controls - rotates the dome in the direction indicated by
the arrow with the central button stopping the dome.
Rotation Speed - This slider adjusts the dome’s speed.
Iris - Increase or decrease the amount of light entering the lens
Zoom - Zoom in (+) or out (-)
Focus - Adjust the focus of the lens to give the clearest image.
Select Preset - This drop-down allows you to direct the camera to
any previously configured location.
Select Cruise - This drop-down instructs the camera to begin a tour
of pre-set locations.
PTZ preset locations and cruises must be configured on the DVR itself or remotely using the
WebClient plug in on Internet Explorer. CMS can only be used to access these settings but
not to program new ones.
Which camera will be used. You can select a camera using the drop down.
The number of still images (1-10) that will be taken.
This refreshes the images. Use this if you’ve selected a different camera.
This will display the camera’s name in the upper left of the image.
This will display the time the image was taken.
Closes the window without taking pictures.
Save To
Shows where the files will be saved.
Chose a different destination for the files.
Saves the images
You may print the currently displayed images as you would any other
document. You have the option to preview the printed document, change
your printer settings, and print more than one image to a page.
This area below the Preview Window shows alarms (events) as they happen. It will display the
type of event (motion detection, video loss, etc.), the name of the system recording it, which
camera triggered the alarm as well as the time.
The images will be saved with the file names shown below each picture. The files are saved
in the bitmap (BMP) format with the file name format showing the DVR’s name, the camera’s
name, the date and the time the image was captured. The first image above would have the
file name: QT4--CAM11.2011.
In addition to adding DVRs to CMS as covered in Chapter 2, System Configuration gives
you access to configure how your computer uses and saves video, manage who has access
to CMS, as well as adding or removing monitored systems.
Enter the System Configuration mode by
clicking on the System Config button at the
lower right of your screen.
This area allows you to change how CMS interacts with the computer you are using. These
settings only apply to that specific computer and do not alter any of the settings on any of the
DVRs being monitored, nor do they change any other computers that you use to run CMS.
There are three tabs in this window: Local Basic Configuration, Local Schedule
Configuration and Local Alarm Configuration.
This will take you back to the Control
Center window which you used to add
systems to monitor.
In this tab, you can control aspects such as where video is recorded on your computer, how
alarms are handled and whether you want your PC to auto restart among other settings.
Dwell Time
By default, this window will open up in the Device Manager mode allowing you to add, remove
or modify systems. This was covered in Section 2.4 Basic Configuration. The Alarm
Display will continue to operate underneath the main display.
This is differs from the Dwell Time setting available in the Device Manager (Section 2.4
Basic Configuration). Instead of switching between groups of cameras, this will only switch
between full-screen views from a single DVR. You cannot have Group Dwell active at the
same time.
In Title, you can chose whether the on-screen display shows the DVRs name as well as the
channel, just the channel or no additional title. This information could overlay similar displays
presented by the DVR.
Snap picture number - this allows you to determine the number of snapshots taken when
using the Snapshot button (see Snapshot in the previous chapter). This can be
overridden in the Snapshot dialogue box, but it will remain the default setting for future uses.
Record Configuration
This allows you to determine where your video will be recorded on your computer system.
CMS will detect attached drives which you may select or deselect for use. You may select
multiple partitions to record video and the system will seemlessly utilize the partitions for
recording and playback. The Recycle Record feature allows you to write over old files. If this
is not selected, CMS will stop recording when it has filled the drives.
In this tab you can set your computer to record on a schedule that is separate from that set
on the DVR itself.
Local Alarm Configuration
This consists of two settings:
The first, Alarm Holding Time, determines how long the system will delay “closing out” the
event. With a longer delay time, any subsequent triggering of the alarm within that time period
will be included in the original event. This holding time can be set from 10 seconds to two
Post-Alarm Time is the length of time after the alarm-triggering event occurs that CMS will
continue to record.
Log List Maintenance
This too consists of two settings:
Alarm log list save lets you set the period at which CMS saves a journal of all alarm events.
Your options are weekly, twice a month or monthly.
Operator log save sets the frequency that the user activity log is saved. This log shows logins
and logouts, PTZ operation, and other user activities. Again, you have the choice of weekly,
twice monthly or monthly.
Both of these logs can be accessed using the Log Query button further down the System
Configuration column.
Other Configuration
This feature is for use if you have an alarm out sensor connected to your PC via the serial port.
The settings allow you to indicate which serial port it is connected to as well as the baud rate
of the sensor. You can chose to use the PC’s internal clock or set another time.
PC Restart Configuration
Windows PCs need to be restarted from time to time to maintain operational stability. The
options available in this section enable you to allow CMS to automatically restart the computer
system at a scheduled time and after a period of 5 to 30 days.
Version Information
This area shows which version of CMS you are running. You can check www.Q-See.com/
support for free updates.
Each day of the week - and each channel - can be independently scheduled to record.
Holidays can be given their own special schedule which will override the regular configuration.
The time “ruler” has marks for each hour in the day, which in turn are broken up into
15-minute sections.
Setting a Schedule
Blocks of recording times are set or changed using the pencil and eraser tools at the upper
right of the schedule window. Clicking and dragging the tool will add or erase blocks of time
Creates a block of time
Deletes an existing block of recording time
STEP 1. Select a camera from those available on the left.
Holiday Schedule
STEP 2. Select the pencil tool and click on the time you want to start recording on the day
you wish to schedule. Click and drag to set the recording period. A yellow-green box will
appear to the left to indicate the start and end times you are selecting. Scheduled areas will
appear in blue and you can add onto an existing block of time.
You can create special schedules that override the regular settings to take into account
holidays or other events.
STEP 1. Like a regular schedule, you must have first selected a channel to schedule.
STEP 2. Click on each section of the date to modify using the up and down arrows.
STEP 3. Once the date has been set, click on Add to add it to the list of dates.
STEP 4. Set the schedule for that date in the normal manner.
STEP 5. You can copy that schedule to other systems or channels using the “Apply Settings
to” area discussed above.
If you make a mistake and need to
change the hours selected, use the eraser
tool to delete the desired block of time.
STEP 3. Once you have completed a weekly schedule for a camera, you can choose to
copy that schedule to other cameras - even those on a different system - using the “Apply
Settings to” option at the bottom of the window.
Use the pull-downs to select which device(s) to apply the schedule to and/or which other
channels will use the same schedule. Pressing the Copy button will copy the schedule to the
selected devices and channels.
Like Local Schedule Configuration, above, this Local Alarm Configuration allows you to
record events directly onto your computer regardless of what the settings are on the actual
DVR. However, this tab will cause the system to record only when motion is detected or when
video loss occurs.
CMS can also monitor sensors connected to
the DVR and they can be set to trigger alarms
or cause cameras to record in the same way
cameras can trigger actions.
Sensors, however, do not appear on the
Clicking on the DVR itself in the list of
connected devices will produce a list of
available sensor ports. Clicking on the sensor
port will allow you to select which event(s)
will be triggered by that sensor. If there isn’t
a sensor actually connected to that port,
nothing will happen even though you can
configure an action.
Where the previous windows allowed you to create settings for the CMS system and the
computer it is operating on without changing the settings on the DVR, Server Configuration
lets you alter the settings on a selected DVR as you would from within the DVR itself.
When you first select Server
Configuration, you will be presented with
a message directing you to select a device
(DVR) from the list of systems on the left of
the Control Center.
STEP 1. Select a camera
STEP 2. Select the type of alarm - Motion Detection or Video loss. Both can be used, but
each will type is handled differently and so must be set individually.
STEP 3. Select what activity each type of alarm will trigger - Motion Detection can trigger
an audible alarm on the computer, a flashing notification on the E-Map (discussed later in
Section 4.4) and/or cause the camera - and other cameras to start recording. Video loss can
trigger an audio alarm and/or an E-map notification.
STEP 4. If you have selected Chanel Record as a triggered events, you will be given a list
of cameras that can be set to record when the camera you are configuring detects motion.
Check all those cameras you wish to record when triggered.
Once you have selected a system, a menu
of available settings will be presented. This
is the same set of options available from
within the DVR’s menu and they can be
adjusted in the same manner as on the
Please consult the manual that
accompanied your DVR . The manual
is also available at www.Q-See.com/
STEP 5. Once you have completed configuring a camera, you can copy the settings to other
cameras using the “Apply Settings to” drop-down and pressing Copy.
Users have the option to add a map showing the locations of the cameras being monitored in
order to quickly show the location of an alarm event. The maps can be a floorplan of a single
building or they can show the location of DVRs within a city. The map display size is 1100
pixels by 1100 pixels and the maps themselves must be created in a graphic program such as
Painter, Photoshop or GIMP and saved in the .BMP or .JPG format and in RGB or grayscale
color mode in order for CMS to be able to use them.
STEP 1. Click on the Map Config button.
STEP 2. Right click on the Map icon and
select Add Map.
STEP 3. Locate the map file you have
created in the normal manner by selecting
the Browse button. You will also have the
opportunity to name this map to a descriptive
or location name. This name can only
have letters or numbers and no spaces or
You can add other maps at this time or
proceed to configuring your map. If you wish
to add other locations merely click on the
Map icon again and repeat the procedure.
If you wish to add a sub-map - showing a
smaller section, for instance - right click on
the larger scale “parent” map and add the
new map as normal.
Deleting a Map
Right-clicking on a map’s icon will give you the option to delete it from the list.
IMPORTANT! Deleting a map will delete all sub-maps associated with that
Changing Map Names
You can have multiple maps stored in CMS. These can be both first-level (or “sibling” in CMS)
which show a large area and second-level sub-maps (called “son maps” in CMS) which show
a smaller, more detailed area.
Map Configure
Add and set up maps in this mode
Map Alarm
Monitor E-Maps in this mode
Right-clicking on a map’s icon also allows you the option of changing the name of the map
(“node”) should you so desire.
The icon representing the selected mode will be grayed out when it is active.
You must have Map Config selected in addition to the map you want to configure. Click and
drag cameras from those available on the left side of the screen to their approximate locations
on the map.
IMPORTANT! Cameras can not be placed on more than one map.
If you selected the check box “E-Map” in
the Local Alarm Configuration tab, that
camera’s icon will begin blinking on the map
when it detects motion. Right-clicking on that
camera will open a window showing you that
channel’s view.
Hovering the mouse over a camera’s icon on the map will reveal its name.
You also have the ability to change the
camera’s icon which can help you quickly
identify the type of camera - such as a
PTZ unit - which has more features than a
standard camera.
The default user account on CMS is the Administrator account. This account is the only
pre-configured user and can control or view any aspect of any connected system. The
administrator may set up “normal user” accounts with varying levels of access and control
including what systems they can monitor, PTZ control, which alarms they will see, recorded
file access and other aspects.
Once created, a user’s account - and its
privileges - can be changed or removed by
the administrator.
Once you have finished configuring the maps, click on the Map Alarm
icon to change the E-map window to monitoring mode. Select the map
you want to monitor from the tree to the right of the window and it will be
displayed along with any cameras you’ve placed on it.
You have the option of displaying the map
while monitoring the cameras in Live View.
Right-clicking on the map in the window will
bring up a dialog box giving you the option to
display it full screen. If you have an additional
monitor connected to the PC, you may
choose to have it display on that screen while
the main window for CMS can be viewed on
the original monitor. Right-clicking again on
the map will give you the option to return to
the regular viewing mode.
Add User
Add an authorized user to CMS
Change User Password
Changes user password
Delete User
Remove a user account from CMS
STEP 1. Press the Add User button in the top
left of the screen.
STEP 2. Enter the user name and the
password for that account. You can only
create a “normal” level user. The user’s name
and password can be up to 32 characters
long and can only contain alpha numeric
characters and no spaces.
Setting User Access
When a new user account is created,
it will have specific privileges assigned
automatically. These include access to
specific functions on connected DVRs such
as the ability to view cameras, control the
PTZ and play back or back up video from the
CMS keeps a log of all events occurring in the system, including alarm events and user
activities. This log can be searched by date, time and channel. The event log can be useful in
narrowing down times to search for events in the Video Search function (Chapter 5).
Other functions, such as locally recording
onto the computer, configuring the DVR and
etcetera are not granted.
The administrator account can add access
beyond that already given, or rights can be
removed, such as making certain cameras
unavailable to a specific user.
Permissions are granted or removed by
checking or unchecking boxes in the
expanding menu located in the right-hand
portion of the User Manager window.
Using the menu, specific functions and
components of each connected system can
be selected for aspect with the settings being
customizable for each individual user.
The administrators password can be
changed by selecting the Change User
Password button. You will need to enter
the current password and then the desired
password twice to make the change.
To change the password of a normal user,
you will have to log into that account and
press the Change User Password button.
In the event that a normal user forgets their password, clicking on the Change User
Password button will reset that user’s password to the default 123456. After which, the user
will need to log in to change to their desired password.
Deleting a user account is as simple as selecting that user from the user list and then clicking
on the Delete User button. Confirm the decision in the pop-up window and the user account
will be removed.
To search the log
STEP 1. Select the type of log you wish to
search - Alarm, Operations (user activities)
or All from the pull-down. If you select
Alarm or Operations, use the pull-down
immediately below to select the specific type
of alarm or operation you are searching for.
You can also choose to search all alarms or
STEP 2. Select the start time and date. You’ll
only be able to search one day at a time.
Clicking on the date will open a calendar
allowing you to select the specific date. To
select the start and end times for the search,
click on the hour, minute, second and/or AM/
PM segments of the time and enter the value
with the keyboard.
STEP 3. Select the channel(s) to be searched. Clicking on the Select Channel button will
open the Select Channel window (above). You can select channels individually or you can
select all channels by putting a check mark in the box corresponding to that system.
To include user activity in your search, select Control Center Log in the Other Related
portion of the window. Click OK to enter your settings.
STEP 4. Click on the Search button to have the system check the log for the events that
meet your criteria. The results will be displayed in the area below the search settings (#5 in
the image at the top of this page).
Next to live remote viewing, the most important feature of CMS is the ability to search and play
back recorded video of events. Playback - along with backing up important video records for
use elsewhere - is handled within the Video Search area.
To search files recorded onto your computer’s hard drive, select the Local Playback tab and
set the parameters of your search - type of record, the date of the event, and the channels you
want to review.
Video Search allows you to review files saved
locally on the computer running CMS as well
as video files stored on any systems monitored by CMS.
There are two sections to the Video Search
window; Playback and Backup.
Searching for files stored on monitored DVRs is done through the Remote Playback tab and
requires you to also select which system will be searched.
When you open the Video Search window, Playback is the default mode. In Playback, you
can chose to search files recorded directly onto the PC running CMS or you can search files
recorded on the DVR itself.
Playback divides these two searches into separate tabs - Local Playback and Remote
Playback. In both, searches are conducted in a similar manner as is playback. Like the Live
View window, you can view multiple screens simultaneously. A third tab, Picture Playback,
is for viewing still images captured by an IP camera and will be covered at the end of this
Due to bandwidth concerns, you can only
search four cameras at a time in Remote
Playback regardless of how many screens
are selected in the viewing mode.
Local Playback also gives you the option
of searching files recorded onto the
hard drive by systems that are no longer
being monitored by CMS. These files can
be accessed by selecting the formerly
connected system’s name in the Deleted
Device Channel area at the bottom of the
Search Channel Window.
When selecting the date in the drop-down
calendar, dates that have recorded events will
be shown in bold.
Once you have selected the type of record,
the date of the event and the channels,
(along with which system to search in the
Remote Playback search) press the Search
Selecting files for playback
Once you have clicked the Search button, a streaming bar will appear above the Preview
Window to show that the search is progressing. If there are video records that meet your
criteria, you will see the time periods that the videos were recorded appear as yellow blocks
of time in the Playback Timeline at the bottom of the Control Center window. On the right
edge of the Preview Window, there is a vertical tab which will slide to the left when you
hover your mouse over it. This will show the exact time and nature of the alert that triggered
the recording along with the camera that recorded it.
Once you have selected the video(s) you wish to view, playback will begin when the Play
button is pressed. CMS’ playback operates like other conventional computer video playback
applications. However, there are certain extra controls as well.
Play - begins or resumes playback
Pause - interrupts playback until play button is pressed
Stop - ends playback
Fast Forward - controls playback speed; 1/4X, 1/2X, 2x, 4x
Next Frame - After pausing video, switch to single screen view and
then press Next Frame to resume playback one frame at a time.
Take up to 10 still images from selected camera (highlighted in red).
Operates exactly as the Snapshot feature in Live View described on
Page 18 of this manual.
Display Mode
Choose the number of cameras you wish to view at once.
Allow you to select a segment of a video recording to save to
Start - Sets the beginning of the segment
End - Sets the endpoint of the video segment
Erase - Deletes the beginning or endpoint.
Backup - Saves the video segment to a computer drive.
You can begin playback of a record in a single screen by clicking on it.
Alternatively, you can move the playback indicator along the timeline to watch the video from
all the channels that recorded at that time.
Please note that search times may be longer when searching for files on monitored systems
as opposed to files stored locally on your computer. Your network connection speed at both
your computer and the DVR can affect the amount of time it takes to conduct the search as
well as loading a file for playback.
Progress Bar
Shows the time and duration of video records. It is divided into
24-hour segments
Shows the progress through the video playback. It can be clicked
and dragged to a specific place on the timeline.
Clicking on the bar will show the precise time of its current location.
Right-clicking on the triangle at the top of the bar will change the
scale of the timeline to show segments of an hour.
If you have an IP (Internet Protocol) camera connected to your network which is being
monitored by CMS, you can view still images saved to the SD card within the camera.
Clicking on the Backup icon on the far right of the Video Search window
will change the interface to support backing up files from your computer or
from monitored DVR systems to a connected hard drive of your choice.
When you select a connected IP camera
from the Select Device pull-down, you can
then choose the type of event (Motion and/
or Sensor) and the date to search. A date
shown in red within the calendar indicates
that a recording was made on that day.
As with the Video Search function, Backup is divided into Local and
Remote operations on separate tabs. Both are operated in the same
manner and both provide the option to save based on when the records
were created or by the type of record.
Clicking on the Search button will generate a
list of events that were recorded, along with
the type of event they are.
Once the list is populated, click on View to
see thumbnails of the available images.
Clicking on an image in the thumbnail display will present it in the larger viewing window.
Below the window, a 24-hour time line shows when pictures were taken. Images captured by
a sensor alarm are shown in red while motion detection events are denoted with yellow. Rightclicking on the progress bar will change the scale to show events occurring within an hour.
You can view the images as a slide show as well as zoom in or out of a picture using the
controls located between the thumbnail and single picture viewing window. Other controls
in this area allow you to close some or all of the pictures in the thumbnail view, save a single
image or all open images to the PC’s hard drive and adjust the size of the image on display.
Using this setting allows you to chose which type of alarm events you wish to back up. You
can select to backup scheduled, manually recorded, motion and/or sensor-triggered events.
STEP 1. Chose the beginning and end dates and times of the records you wish to
backup. This is pre-configured to be a one-month period prior to the current date, but
these can be changed either through use of the pull down calendar or by clicking on
the date or time segment and manually entering the numeric value.
STEP 2. Chose the type of event(s) you wish to record.
STEP 3. Select the channel(s) whose recordings you wish to backup. In the case of a
remote backup, you’ll also have to select which system you will be backing up.
STEP 4. Click on the Search button to see the list of records that meet your criteria. When
the search is completed, you will be given a list of records. Check the box in front of
the records you wish to backup.
The default save path for your files is set in the System Configuration window (see Section
4-2 Local Configuration) but it can be temporarily changed by clicking the Browse button
to set a new destination for saved files.
STEP 5. Click on the Backup button to begin the process. A progress bar at the bottom
of the window will show the status.
This process is virtually identical to that used when backing up by event (above), but it
dispenses with the search for files. You simply enter the start and end dates and time for the
files that will be backed up, choose the channels (and DVR if necessary) and then click on the
Backup button to complete the operation. All files recorded between those two times will be
saved to disk.
If instead of seeing video images in Live View once you have added systems to CMS or, if the
camera images flash then it is likely that the computer’s video card’s VGA driver is not current
or does not have full DirectX support.
To resolve this issue in Windows 2003 Server, 2007, XP or Vista click on the on the Windows
Start button at the lower left of the computer screen.
Enter “dxdiag” into the run column and press Enter. The DirectX Diagnostic Tool window
will open.
IP Tool is not part of CMS, but a separate program that was installed at
the same time as part of the package. The shortcut icon to this program
can be found on your desktop. You do not need to have CMS running in
order to run IP Tool.
This program is intended for advanced users who need the ability to
determine or change IP addresses on networked DVRs and cameras. It
can also be used to upgrade the firmware on a connected IP camera.
When you launch IP Tool by clicking on its
icon, it will look for other devices on the
same network as the computer running the
program and it will populate the list.
You can upgrade the software and kernel of
an IP camera by downloading the required
files and then right-clicking on the camera
from the list and then selecting the desired
If the first three segments of the IP address are not the same as that of the computer you are
using, then you will need to modify the address. Right-click and then select Network Setup
which will open a window allowing you to change the IP address.
Click on the Display tab to check that the VGA, device and driver information is all correct.
The field “Approx. Total Memory” should show a minimum of 64MB. The function state for
DirectDraw acceleration and Direct3D acceleration must both be enabled.
If the VGA driver is not current, or lacks full DirectDraw and/or DirectX support it will need to
be updated. You will need to check for updated drivers on the website for the manufacturer of
your graphics card.
On Q-See brand IP cameras, the default user name is admin and the default password is
123456. Please check your camera’s manual for more information.
CAUTION! When upgrading the software or kernel on a connected camera
do not disconnect either the device or the PC before receiving the Update
Success message or you could damage your camera.
Once you have received the Update Success! message, click OK and the device will restart
Windows 2003 Server and Vista
DirectX acceleration is not enabled by default in either Windows 2003 Server or Vista. You will
need to enable these functions:
Hardware acceleration: Right click on the Desktop to open the pop-up menu. Choose
Settings, click on Advanced and then Troubleshoot. Drag the Hardware scroll bar all the
way over and press OK. The monitor may go blank for less than a minute before asking you to
confirm the settings.
DirectX Acceleration: Open the DirectX Diagnostic Tool window in the same manner as
described earlier. Enable DirectDraw, Direct3D and AGP on the Display interface.
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