DataCard | SD Series | User`s guide | DataCard SD Series User`s guide

Datacard® SD™ Series Card Printers
User’s Guide
March 2014
Part No. 527400-001 Rev. A
Notice
Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair you perform that is not in accordance with the information contained in this documentation is at your own risk.
Proprietary Notice
All drawings and information herein are the property of DataCard Corporation. All unauthorized use and reproduction is prohibited. Trademark Acknowledgments
Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries.
SD is a trademark of DataCard Corporation.
Windows is a registered trademark of Microsoft Corporation. All other product names are the property of their respective owners.
Datacard Group
11111 Bren Road West
Minnetonka, MN 55343‐9015
Phone: 952‐933‐1223
Fax: 952‐933‐7971
www.datacard.com
©2014 DataCard Corporation. All rights reserved.
Printed in the United States of America.
ii
Compliance Statements
Liability Statement
The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. Safety
All Datacard® products are built to strict safety specifications in accordance with CSA/
UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface.
The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment. •
Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. •
Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non‐slip. •
Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency. •
Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires. •
Know local procedures for first aid and emergency assistance at the customer facility. •
Use adequate lighting at the equipment location. •
Maintain the recommended temperature and humidity range in the equipment area. iii
Regulatory Compliance
These notices apply to the Datacard printer and all Datacard accessory devices that connect to the printer.
FCC Notices
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Industry Canada Notice
This device complies with Industry Canada licence‐exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
iv
Host Device Labeling Requirement Notice
To meet the FCC and Industry Canada host device labeling requirements, any host equipment incorporating the 506241 module must include the FCC ID/IC number on the host label as follows:
Contains transmitter module IC: 889B‐506241001
where 889B‐506241001 is the module's IC certification number.
Contains transmitter module FCC ID: GDI‐506241001
where GDI‐506241001 is the module's FCC ID number.
Notice for Europe
The EU Declaration of Conformity can be found on Datacard.com
We hereby certify that this printer complies with EMC Directive2004/108/EC , R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2011/65/EC. This printer conforms to Class A of EN 55022 and to EN 301 489‐5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem.
Notice for China (Simplified Chinese)
警告
此为 A 级产品,在生活环境中,
该产品可能会造成无线电干扰。
在这种情况下,可能需要用户
对干扰采取切实可行的措施。
Notice for Taiwan (Traditional Chinese)
v
Notice for Japan
Japanese Voluntary Control Council for Interference (VCCI) class A statement Korea Communications Commission (KCC) statement
California Proposition 65 Compliance
WARNING: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
vi
Revision Log
SD Series Card Printers User’s Guide
Revision
Date
A
March 2014
Description of Changes
First release of this manual (formerly Part No.
527248-001). Updated for XPS Card Printer Driver v5
and SD460 laminating system.
vii
viii
Contents
Chapter 1: Introduction ____________________________________________________________
About this Manual______________________________________________________________
Intended Audience ____________________________________________________________
Technical Support ______________________________________________________________
1
1
1
1
Chapter 2: About the Printer ________________________________________________________
About the SD Series Card Printers________________________________________________
Printer Components ____________________________________________________________
Printer Top and Front________________________________________________________
Printer Left Side _____________________________________________________________
Inside the Printer____________________________________________________________
Print Ribbon Cartridge ______________________________________________________
Printer with Duplex Option __________________________________________________
Printer with Laminator (SD460 System Only)___________________________________
System Label _______________________________________________________________
3
3
3
4
5
6
7
7
8
9
Chapter 3: Using the System _______________________________________________________ 11
How the Card Travels__________________________________________________________ 11
Card Printer System Overview__________________________________________________ 12
Equipment ________________________________________________________________ 12
Tasks and Users ____________________________________________________________ 12
Printer Controls________________________________________________________________ 13
Power Button______________________________________________________________ 13
LCD Panel Menus__________________________________________________________ 14
User Button and Light ______________________________________________________ 15
Down Arrow, Up Arrow, and Enter Key ______________________________________ 16
Ribbon Light ______________________________________________________________ 16
Card Light ________________________________________________________________ 16
Retrieve the Printer IP Address _________________________________________________ 17
Print a Test Card_______________________________________________________________ 18
Load and Replace Supplies____________________________________________________ 19
Load Cards _______________________________________________________________ 19
Load the Print Ribbon ______________________________________________________ 20
Load the Cleaning Sleeve _________________________________________________ 20
Install the Ribbon Cartridge ________________________________________________ 21
Chapter 4: Printing Cards__________________________________________________________ 23
Before Starting to Print _________________________________________________________ 23
Print Cards ____________________________________________________________________ 24
Print from ID Software ______________________________________________________ 24
Print from Other Software __________________________________________________ 24
Chapter 5: System Maintenance___________________________________________________ 27
Clean the Printer ______________________________________________________________ 27
Clean the Printhead ___________________________________________________________ 28
Run a Printer Cleaning Card ___________________________________________________ 30
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Chapter 6: Troubleshooting________________________________________________________ 35
Locate a Problem Within the Card Production System ___________________________ 36
Locate a Problem with Basic Printer Functions ___________________________________ 37
Installation Problems __________________________________________________________ 38
USB Installation Troubleshooting ____________________________________________ 39
Network Installation Troubleshooting ________________________________________ 40
Card Printer Driver Problems ___________________________________________________ 40
The Card Printer Driver does not detect the network-connected printer ______ 41
The Card Printer Driver does not detect the USB-connected printer___________ 41
Driver status or Windows print queue does not provide expected data _______ 42
Card Appearance ____________________________________________________________ 42
Something did not print ____________________________________________________ 43
Printing includes unexpected data _________________________________________ 44
The color printing has flaws_________________________________________________ 44
The printing is too light _____________________________________________________ 46
The printing is too dark _____________________________________________________ 47
The monochrome printing has flaws ________________________________________ 47
Magnetic Stripe Problems _____________________________________________________ 48
Laminator Problems ___________________________________________________________ 50
Patch Appearance Problems ______________________________________________ 50
Topcoat Appearance Problems ____________________________________________ 53
Use Advanced Troubleshooting Tools___________________________________________ 55
Card Jams____________________________________________________________________ 55
Messages and Conditions _____________________________________________________ 56
Messages on the Printer LCD _______________________________________________ 56
Messages from the XPS Card Printer Driver on the PC ________________________ 60
Messages from Printer Manager ____________________________________________ 60
Other Messages ___________________________________________________________ 60
Respond to Messages _____________________________________________________ 61
Printer Messages __________________________________________________________ 61
100: Request not supported ____________________________________________ 61
101: Job could not complete ___________________________________________ 61
102: Card not in position________________________________________________ 61
103: Printer problem ____________________________________________________ 62
104: Critical problem ___________________________________________________ 62
105: Magstripe data error ______________________________________________ 62
106: Magstripe data not found _________________________________________ 63
107: Magstripe read data error _________________________________________ 63
108: Magstripe read no data ___________________________________________ 64
109: Print ribbon problem _______________________________________________ 64
110: Print ribbon out or missing __________________________________________ 64
111: Card not picked __________________________________________________ 65
112: Card hopper empty _______________________________________________ 65
113: Close cover to continue ___________________________________________ 65
114: Cover opened during job __________________________________________ 65
116: Magstripe not available ___________________________________________ 66
x
117: Reader not available ______________________________________________ 66
118: Print ribbon type problem __________________________________________ 67
119: Print ribbon not supported _________________________________________ 67
120: User paused the printer ____________________________________________ 67
121: Print ribbon not identified __________________________________________ 68
122: Magstripe format problem _________________________________________ 68
123: Insert new card side 1 up __________________________________________ 68
124: Insert same card side 2 up _________________________________________ 68
149: Option not installed________________________________________________ 69
152: Insert new card side 2 up __________________________________________ 69
153: Insert same card side 2 up _________________________________________ 69
170: Insert new card side 1 up __________________________________________ 69
171: Insert same card side 1 up _________________________________________ 70
172: Insert cleaning card _______________________________________________ 70
173: Improper shutdown________________________________________________ 70
Laminator Messages _______________________________________________________ 70
177: Laminator not available ___________________________________________ 70
196: Laminator error critical _____________________________________________ 70
197: Laminator entry card problem _____________________________________ 71
198: L1 area card problem _____________________________________________ 71
199: L2 area card problem _____________________________________________ 71
200: Laminator exit card problem _______________________________________ 71
201: L1 supply problem _________________________________________________ 71
202: L1 supply out or missing ____________________________________________ 72
203: L1 supply type problem ____________________________________________ 72
204: L1 supply not supported ___________________________________________ 72
205: L1 supply not identified ____________________________________________ 72
206: L2 supply problem _________________________________________________ 72
207: L2 supply out or missing ____________________________________________ 72
208: L2 supply type problem ____________________________________________ 73
209: L2 supply not supported ___________________________________________ 73
210: L2 supply not identified ____________________________________________ 73
211: L1 heater problem_________________________________________________ 73
212: L2 heater problem_________________________________________________ 73
213: L1 heater sensor problem __________________________________________ 73
214: L2 heater sensor problem __________________________________________ 73
215: L1 heater roller problem ___________________________________________ 74
216: L2 heater roller problem ___________________________________________ 74
217: Debow problem___________________________________________________ 74
218: Impresser problem_________________________________________________ 74
219: Impresser sensor problem __________________________________________ 74
220: Impresser heater problem__________________________________________ 74
221: Bar code scanner problem ________________________________________ 75
222: Firmware version mismatch ________________________________________ 75
223: Laminator system mismatch________________________________________ 75
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Driver-Only Messages ______________________________________________________ 76
500: The printer is not available _________________________________________ 76
501: The printer connection was lost ____________________________________ 76
502: The card data is missing or is not usable_____________________________ 76
504: The card data is missing or is not usable_____________________________ 76
505: USB communication issue __________________________________________ 77
506: A card is currently processing ______________________________________ 77
508: The printer is shutting down ________________________________________ 77
509: The printer is offline or suspended __________________________________ 77
Driver SDK Messages _______________________________________________________ 78
511: Cannot lock or unlock the printer. Locks are not installed.____________ 78
512: Cannot lock or unlock the printer. The password is incorrect or invalid. 78
513: Cannot lock or unlock the printer. The printer is busy. ________________ 78
514: Cannot lock or unlock the printer. The cover is open. ________________ 78
515: Failed to lock or unlock the printer. The locks did not function. _______ 78
516: Timeout expired before bar code could be read. ___________________ 78
517: Wrong printer job ID._______________________________________________ 78
Appendix A: SD460 Laminating System___________________________________________ A-1
About the SD460 System _____________________________________________________ A-1
Outside the Laminator ____________________________________________________ A-2
Laminator Back and Left Side _________________________________________ A-2
Laminator Status Light ________________________________________________ A-3
Laminator Front and Right Side ________________________________________ A-3
Inside the Laminator ______________________________________________________ A-4
Laminator Configuration Label ____________________________________________ A-5
Laminator Setup _____________________________________________________________ A-6
Laminator Overlay Materials ______________________________________________ A-6
Load Laminator Overlay Material__________________________________________ A-8
Card Design ___________________________________________________________ A-10
Verify Setup ____________________________________________________________ A-10
Clear Laminator Card Jam __________________________________________________ A-11
Clean the Laminator ________________________________________________________ A-12
xii
Chapter 1: Introduction
About this Manual
This manual provides user information for the SD Series Card Printers. The manual includes:
•
An overview of printer components and options, and a description of the system label.
•
How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies.
•
How to perform routine maintenance and troubleshooting tasks. An additional Installation and Administrator’s Guide is available for use by administrators or other professionals responsible for printing cards. Refer to the Owner’s Library CD.
Intended Audience
The manual is intended for the printer operator who prints cards, loads and replaces supplies, maintains the printer, and performs troubleshooting.
Technical Support
Contact Datacard Technical Phone Support at 1‐800‐328‐3996.
SD Series Card Printers User’s Guide
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2
Introduction
Chapter 2: About the Printer
About the SD Series Card Printers
The card printer applies images, text, and encoded data to plastic cards. It can print full‐color and monochrome images, depending on the type of print ribbon installed.
A busy issuance site might issue up to 10,000 cards a month. During these busy times, the site might use more than one printer to keep up with demand. The printer issues cards either one at a time or in batches—up to 100 cards at a time. An optional 200‐card input hopper is available for some printers.
Options available for the card printer include magnetic stripe, smart card, and automatic duplex modules, and a reject hopper. The configuration label on the printer shows the options installed. Refer to “System Label” on page 9 for more information about recognizing the factory‐installed options on your card printer.
Printer Components
Refer to the following to view the printer components and the different options:
•
Printer Top and Front on page 4
•
Printer Left Side on page 5 •
Inside the Printer on page 6
•
Print Ribbon Cartridge on page 7
•
Printer with Duplex Option on page 7
•
Printer with Laminator (SD460 System Only) on page 8
•
System Label on page 9 SD Series Card Printers User’s Guide
3
Printer Top and Front
Cover
Latch Button
Cover Ridges
Ribbon Cartridge
Handle
Card Input
Hopper
Front Panel
Output
Hopper
4
Cover
Open the cover to access the printhead and ribbon.
Latch Button
Push the latch button to release the cover and open
the printer.
Cover Ridges
Press down on the ridges when closing the cover to
make sure that it latches properly on both sides.
Ribbon Cartridge
Handle
Use the handle to remove the print ribbon cartridge
from the printer.
Card Input Hopper
The input hopper loads cards to print. The hopper holds
up to 100 cards (0.030 in. or 0.762 mm thickness).
Front Panel
The front panel lets you work with the printer. It includes
the U SER button, the status lights, the power button,
and the LCD panel with navigation keys.
Output Hopper
The output hopper holds up to 25 completed cards.
(The output hopper of a model SD260 with a manual
feed holds 5 cards.)
About the Printer
Printer Left Side
Cable Lock
Receptacle
Manual Advance
Knob
Printer
Connections
Manual Advance Knob
The knob moves a card in the track to clear a card
jam.
Cable Lock Receptacle
The receptacle allows you to insert the security plate
before attaching the optional Kensington® lock.
Printer Connections
Printer connections include:
Power receptacle
USB connection
Network connection
•
•
•
SD Series Card Printers User’s Guide
5
Inside the Printer
Configuration
Label
Printhead
Print Ribbon
Cartridge
6
Configuration Label
The label shows the location and date of
manufacture, and lists the options installed.
Printhead
The printhead transfers images to cards using the
print ribbon.
Print Ribbon Cartridge
The cartridge holds the print ribbon and cleaning
sleeve.
About the Printer
Print Ribbon Cartridge
Print Ribbon
Cartridge
Replaceable Cleaning
Sleeve
Print Ribbon
Print Ribbon Cartridge
The cartridge holds the ribbon for printing.
Print Ribbon
The ribbon applies images to cards.
Replaceable Cleaning
Sleeve
The cleaning sleeve removes dust and other particles
from cards to maintain print quality.
Printer with Duplex Option
Duplex Module
Reject Card
Tray
Duplex Module
The duplex module automatically turns the card for
two-sided printing.
Reject Card Tray
Unfinished cards or cards not processed properly are
placed in the optional reject card tray.
SD Series Card Printers User’s Guide
7
Printer with Laminator (SD460 System Only)
Printer
Laminator
Laminator Access
Door
Laminator
The laminator attaches to the printer and applies
patch or topcoat overlay material to the card.
Laminator Access Door
Open the door to access the laminator cartridges.
Refer to Appendix A, "SD460 Laminating System" on page A‐1, for complete information.
8
About the Printer
System Label
The printer configuration label on the side of the cover swingarm shows the components installed. It provides information that is useful when requesting service. The label shows the following information:
•
Printer name
•
Configuration, which includes options installed in the printer
•
Date and country of assembly
•
MAC address to use when the printer is connected via an Ethernet network
Information for components installed by the dealer or sales group is handwritten on the label.
SD Series Card Printers User’s Guide
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10
About the Printer
Chapter 3: Using the System
This section provides information about how a card travels through the printer, printer controls, printing a test card, loading and replacing supplies, and cleaning the printer.
How the Card Travels
The card is verified and sent to print from the PC. The hopper pick mechanism picks a card and moves the card into the printer for processing.
Optionally, the card moves to the magnetic stripe encoding area or to the smart card park station, depending on the type of card selected. Encrypted data is decrypted and written to the card. In an SD460 laminating system, the card then moves into the laminator where the overlay material is applied to the front and back of the card. The finished card exits the printer through the card output hopper.
SD Series Card Printers User’s Guide
11
Card Printer System Overview
The card printer is used with other equipment and software to create a card production system. The system produces cards for a specific purpose, and the cards must meet requirements. Equipment
The system can include:
1. A PC, with software to support the printer, such as: •
The XPS Card Printer Driver for Windows. •
ID software designed specifically to capture, format, and save the data for cards. •
A retail application such as Microsoft® Word or Adobe® Photoshop®. 2. Capture devices, such as: •
A digital camera connected to the PC to take photos for ID badges and other cards. •
A signature capture pad or fingerprint reader. 3. The printer with supplies and a facility power source. 4. A data connection between the printer and PC, which can be a USB connection or a network connection. (Do not use both with one printer.) Tasks and Users
Typical roles in a card production system include:
12
•
The operator, who makes cards, loads supplies, and handles minor problems such as card jams. •
The system administrator, who sets up the card printer and other hardware, sets up card designs, configures card production software, and identifies the best use of the card printer in the organization. Using the System
Printer Controls
The front panel of the printer provides the controls for operating the printer. The front panel controls are described in the following sections.
LCD Panel
Status Lights
Ribbon
Cards
Power
Button
Down
Arrow
Up
Enter
Arrow
User Light &
User Button
Power Button
Use the POWER button to power off and power on the printer. All lights show steady amber while the printer powers on.
To power off the printer, press the button for 1 to 2 seconds until the printer begins to shut down. To power off the printer while it is processing cards, press the button for 2 seconds or more. Card jobs in the printer are not completed.
SD Series Card Printers User’s Guide
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LCD Panel Menus
The LCD panel shows the printer’s menus and displays printer messages or conditions. Refer to “Respond to Messages” on page 61 for more information. The menu system has four major branches: •
Use the Maintenance menu to run a cleaning card or print a test card. •
Use the Status menu to see settings and data about the printer. •
Use the Configuration menu to change settings. •
Use the Activate menu to enable or disable the printer for transport.
Use the Activate menu only during installation or removal of systems that require activation. HINTS & TIPS
14
•
You can access the menu system when Ready displays on line 1 of the LCD panel. •
The printer returns to the Ready status after 2 minutes of no activity. Changes not applied are lost. •
To leave a selection without changing the value, press the up or down arrow key until Exit displays, and then press the E NTER key. Using the System
User Button and Light
The printer’s USER button displays with a border of light that indicates the system status. Use the USER button to:
•
Suspend printer activity—press the USER button when the LCD panel displays Ready.
•
Clear a message—press the USER button once.
•
Clear all messages—press the USER button for 2 seconds or more.
•
Clear all cards currently printing—press and hold the USER button for 2 seconds or more. (Make sure that this action is allowed in your card system.)
•
Determine whether the printer is ready, busy printing, or not available. Indicators include the following:
Off
The printer is off or suspended.
Green
The printer is ready.
Blinking green
The printer is busy.
Amber
The printer is not ready.
The POWER button was pressed
to turn the printer off.
Blinking amber
The printer has an error.
Color Cycle:
Amber, Green,
Light Green, Off
The system is not ready or a
door on the system is open.
The colors cycle quickly.
SD Series Card Printers User’s Guide
15
Down Arrow, Up Arrow, and Enter Key
Use the arrow keys to move through the printer menu system, and the E NTER key to make a selection. Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2, including the firmware version, printer model, serial number, and network IP address or USB IP address. The SD460 laminating system also displays the laminator firmware version and the laminator serial number. If you don’t press a key for 30 seconds, the LCD panel returns to the default Ready message.
Ribbon Light
The ribbon indicates the status of the print ribbon in the printer. Indicators include the following:
Off
The print ribbon is okay.
Blinking amber
A blinking light indicates one of
the following:
• The printer problem applies
to the print ribbon.
• The print ribbon is low.
• The print ribbon is out.
Card Light
The card light indicates the status of cards in the printer. Indicators include the following:
16
Off
Cards are okay.
Blinking amber
A blinking light indicates either of
the following:
• No card is detected for the
print job. Insert a card to
continue printing.
• Scheduled printer cleaning is
due. Insert a cleaning card
now, or set aside time to run
a cleaning card.
Using the System
Retrieve the Printer IP Address
The printer can display the network IP address it uses when connected to the network. It also displays the subnet mask, gateway address, and MAC address.
To see just the printer IP address, press the up or down arrow key while the printer displays Ready. Refer to “Down Arrow, Up Arrow, and Enter Key” on page 16.
Begin with the printer power connected, and the printer connected to the network.
1. Press the POWER button (if needed) to power on the printer.
2. Access the Network Status menu in the LCD menu:
A. Press the USER button to suspend the printer. B. Press the E NTER key to enter the menu system. C. Press the down arrow to display Status on line 2.
D. Press E NTER to enter the Status menu.
Press the down arrow key until Network Status displays on line 2.
E. Press E NTER to display the Network Status menu. 3. Press the down arrow key until IP Address displays on line 2.
4. Press E NTER to display the IP address. Record the IP address.
5. Press E NTER to return to the Network Status menu. Subnet Mask displays on line 2.
6. Press E NTER to display the subnet mask. Record it, if necessary.
SD Series Card Printers User’s Guide
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7. Press E NTER to return to the Network Status menu. Gateway Address displays on line 2.
8. Press E NTER to display the gateway address. Record it, if necessary.
9. Press E NTER to return to the Network menu.
10. Press the down arrow key to scroll to Exit on line 2.
11. Press E NTER. Then, press the USER button to return the printer to Ready. The USER button glows green. Print a Test Card
The printer includes a test card that runs without using a driver or other source of card data. Use it to verify that the printer is working.
1. Begin with the printer Ready. The USER button shows steady green.
2. Press the USER button to display Suspended on line 1 of the LCD panel.
3. Press E NTER to enter the menu system.
4. Press E NTER to enter the Maintenance menu.
5. Press the down arrow until Test Card displays on line 2. 6. With Test Card displayed on line 2, press E NTER to display Start on line 2. 7. Press ENTER to print the test card.
After the card prints, the printer returns to Ready.
18
Using the System
Load and Replace Supplies
To prepare the printer to print cards, load blank card stock into the input hopper (optional), and load print ribbon and a cleaning sleeve onto the print cartridge. If you are using an SD460 system, also load overlay material into the L1 and L2 (if equipped) laminator cartridges. Refer to Appendix A, "Load Laminator Overlay Material" on page A‐8, for information about loading the laminator cartridges.
Load Cards
If you are using a manual feed printer, skip this step and keep a supply of blank cards close to the printer. For printers with an input hopper, do the following:
1. Open the input hopper.
2. Load the cards into the input hopper. (Cards can stick together. Slide or fan the cards to separate the edges before placing them in the input hopper.)
•
Insert ISO magnetic stripe cards with the stripe (back side) facing down and to the right.
•
Insert smart cards with the smart card chip facing up and toward the back of the hopper.
3. Close the input hopper.
SD Series Card Printers User’s Guide
19
Load the Print Ribbon
Load the print ribbon when you install the printer and when the ribbon runs out.
1. Open the printer cover.
2. Remove the print ribbon cartridge. 3. Load a full roll of print ribbon (the blue spool) onto the spindle closest to the cartridge handle. 4. Place the silver take‐up spool on the spindle with the black gear. 5. Wind the take‐up spool counterclockwise one full turn.
Load the Cleaning Sleeve
Load a new cleaning sleeve when you load a new roll of print ribbon, when you notice debris on the printed cards, or when the cleaning sleeve is no longer sticky.
The printer ships with the cleaning roller spindle installed on the print ribbon cartridge.
1. Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into the continuous cleaning sleeve (a). 2. Place the spindle with the cleaning sleeve onto the ribbon cartridge (b). 3. Remove the protective wrapper from the cleaning sleeve (c). 20
Using the System
Install the Ribbon Cartridge
Install the assembled print ribbon cartridge into the printer.
1. Open the printer cover.
2. Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer.
3. Make sure that the ribbon cartridge is correctly positioned in the guides. 4. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches properly on both sides.
SD Series Card Printers User’s Guide
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22
Using the System
Chapter 4: Printing Cards
Before Starting to Print
This section explains how to print a card. Make sure that:
•
Cards are loaded in the printer or available to insert.
•
Ribbon is loaded in the printer. For the steps to follow, refer to “Load the Print Ribbon” on page 20. If you are using the SD460 system, refer to Appendix A, “SD460 Laminating System”, for information about preparing the laminator.
•
The card design is set up. If you need to set up or modify the design, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide.
HINTS & TIPS
Make sure that magnetic stripe cards are loaded correctly. The printer shows the correct position.
You also can:
•
Print a test card directly from the printer. Refer to “Print a Test Card” on page 18.
•
Print a driver sample card. Refer to “Printing a Driver Sample Card” in your card printer’s Driver Guide. SD Series Card Printers User’s Guide
23
Print Cards
Make sure that cards are loaded in the printer or available to insert when prompted. For the steps to follow, refer to “Load Cards” on page 19.
Print from ID Software
1. From the ID software, use the template or create a design for the card.
2. Select the printer if you use more than one printer.
3. Enter the data for the card. Follow the instructions for your software.
4. Capture the photo for the card, if necessary.
5. Click the Print button to send the card to the printer.
6. At the printer, insert a card in the single‐feed slot, if necessary.
Print from Other Software
1. Open the software application and select the card printer as the current printer.
2. Use the application’s setup page to select the ISO ID‐1 page size, or set the page size to 2.13 x 3.38 in. 3. Set the margins to 0 (zero).
4. Select an orientation—portrait or landscape.
5. Create the card design:
A. Add graphics, such as a company logo or background.
B. Add a photo.
C. Add text information, such as name, address, or employee number.
For information about additional card features, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide.
24
Printing Cards
6. Click Print to send the card to the printer.
7. At the printer, insert a card in the single feed slot, if necessary.
HINTS & TIPS
•
The printer can receive card jobs from more than one PC. It prints cards in the order they are received.
•
Orient all cards the same way.
•
Do not touch the card surface to be printed. Handle cards by their edges or wear gloves.
SD Series Card Printers User’s Guide
25
26
Printing Cards
Chapter 5: System
Maintenance
Clean the Printer
The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition. Clean the printer when:
•
The printer displays a message for which cleaning is a solution.
•
There is debris on completed cards.
•
A new roll of print ribbon is installed.
You can perform the following cleaning tasks:
•
Clean the Printhead on page 28
•
Run a Printer Cleaning Card on page 30
•
Clean the Laminator on page A‐12
SD Series Card Printers User’s Guide
27
Clean the Printhead
Clean the printhead when:
•
The printhead is replaced.
•
There are unprinted lines on the finished card. This usually indicates dirt or contaminants on the printhead. •
The printhead is touched accidentally. Oils from hands can affect print quality and damage the printhead. Do the following to clean the printhead:
1. Power off the printer.
2. Open the printer cover and remove the print ribbon cartridge.
3. Open and remove a cleaning swab from its package.
4. Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean.
28
System Maintenance
5. Replace the print ribbon cartridge. Avoid bumping the printhead when you install the print ribbon cartridge.
6. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches properly on both sides.
7. Power on the printer.
8. Print a sample card to verify the quality of printing. Refer to “Print a Test Card” on page 18 for more information.
HINTS & TIPS
•
Avoid touching the printhead edge with your fingers. Contamination due to skin oils eventually can damage the printhead.
•
Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead.
•
Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead and cause damage.
•
Use a cleaning swab one time only. Discard it after you clean the printhead.
SD Series Card Printers User’s Guide
29
Run a Printer Cleaning Card
Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers. The cleaning card can remove most contaminants from the printer. Run a cleaning card after every 250 cards processed by the printer, or every 6 months.
1. Prepare the printer for cleaning.
A. Power on the printer. B. Open the printer cover and remove the print ribbon cartridge.
C. Close the cover. D. Open the input hopper and remove any unprinted cards.
E. Open the cleaning card package and remove the cleaning card.
F. Load the cleaning card in the input hopper. (Plan to clean the printer immediately. The cleaning card dries out if it is out of its package for more than a few minutes.) If you have a manual feed printer, wait until you are prompted to insert the cleaning card.
30
System Maintenance
2. Use the LCD menu system to start the cleaning cycle.
A. Begin when the printer displays Ready and the USER button shows steady green. Press the USER button.
Suspended displays on line 1 of the LCD panel.
B. Press the E NTER key to enter the menu system.
C. Maintenance displays on line 2 of the LCD panel. Press the ENTER key to enter the Maintenance menu.
D. Cleaning Card displays on line 2 of the LCD panel. Press the ENTER key to enter the Cleaning Card menu.
E. Start displays on line 2 of the LCD panel. Press the ENTER key to start the cleaning process.
SD Series Card Printers User’s Guide
31
F. Insert cleaning card displays on the LCD panel. If you have a manual feed printer, insert the cleaning card. Press the USER button to start the cleaning cycle.
The printer moves the card through the printer several times and ejects it into the output hopper.
If you are cleaning an SD460 system, the cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area. The cleaning card is ejected into the laminator output hopper. Refer to Clean the Laminator on page A‐12 for complete information on cleaning the laminator.
3. Remove the used cleaning card. Wait a few minutes for the rollers to dry.
4. Prepare the printer for use.
A. Replace the cards in the input hopper.
B. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 20 for the steps to follow.
C. Replace the ribbon cartridge and close the printer cover. Press down on the ridges on the front of the cover to latch it properly.
Press the USER button to return the printer to Ready. The printer is available to print cards again.
D. Discard the used cleaning card and cleaning sleeve.
32
System Maintenance
HINTS & TIPS
•
Use the cleaning card one time only.
•
Change the cleaning sleeve each time you clean the printer or change the print ribbon.
If the card light is blinking amber and there are cards in the input hopper, the printer’s configured cleaning count has been reached and it is time to clean the printer. The cleaning count is set in Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for complete information about using Printer Manager.
SD Series Card Printers User’s Guide
33
34
System Maintenance
Chapter 6: Troubleshooting
This section helps you identify and fix basic issues that can occur during printing. Also refer to your printer’s Driver Guide or OpenCard manual for additional troubleshooting information.
The section starts with an overview of card production and printer issues you may encounter:
•
Locate a Problem Within the Card Production System on page 36
•
Locate a Problem with Basic Printer Functions on page 37
This section also describes troubleshooting for the following:
•
Installation Problems on page 38
•
Card Printer Driver Problems on page 40
•
Card Appearance on page 42
•
Magnetic Stripe Problems on page 48
•
Laminator Problems on page 50
•
Card Jams on page 55
•
Messages and Conditions on page 56
SD Series Card Printers User’s Guide
35
Locate a Problem Within the Card Production
System
For typical components of the system, refer to “Card Printer System Overview” on page 12. If any one of the following components does not work properly, printing cards can be affected.
•
The XPS Card Printer Driver
If you need to reinstall the Card Printer Driver to fix a problem, we recommend you download the latest version of the driver from http://
www.datacard.com. Select Support & Drivers > Drivers & Downloads from the menu. Enter your printer model in the Enter Product Name or Number area, and click Go.
•
Card production software
Card production software formats the types of data used to print cards. Make sure that the card production software features you use work with your printer.
If you do not use card production software, make sure that the software you use supports the requirements for creating cards. If you use magnetic stripe data, use an application that saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data, while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require that text is sent from the application as text.
•
Printer plug‐in
Card production software might require a printer plug‐in, which makes the data in the card production software available in the form the Card Printer Driver can use.
•
Other components of the system
An ID or badge system usually includes a camera to take photos, and may include other capture devices for biometric data. The proper use and maintenance of these components is important to the quality of cards you produce.
36
Troubleshooting
Locate a Problem with Basic Printer Functions
If the system is not working as expected, follow these steps in the order listed to isolate the source of the problem before you contact your service provider.
1. Make sure that the power cord is plugged in and the printer is powered on. 2. Does the printer power on and display Ready on the front panel within 1 minute?
•
If the printer powers on correctly, continue to step 3.
•
If the printer powers on but does not display Ready, the printer is not working properly. Request service for the printer.
•
If the printer does not power on, make sure that the power source is functioning by doing one of the following:
•
Remove the printer power cord from the outlet and connect it to another outlet.
•
Remove the power cord from the printer and connect it to another device, such as a light, and then connect it to the same outlet.
If the power source is functioning, there is a problem with the printer. Request service for the printer.
If the power source isn’t functioning, replace it and then begin with step 1.
3. Print a test card. Refer to “Print a Test Card” on page 18 for more information. •
If the test card prints, the printer is working correctly. Continue to step 4.
•
If the test card does not print, the printer is not working correctly. Request service for the printer.
4. Connect the printer data cable, if necessary. Make sure that you use the same type of cable (USB or network) used when the printer was installed.
SD Series Card Printers User’s Guide
37
5. If you use the XPS Card Printer Driver, print a driver sample card. For the steps to follow, refer to your printer’s Driver Guide.
•
If the sample card prints, the printer and driver are working correctly. Continue to step 6.
•
If the sample card does not print, the printer and driver have a communication problem. Determine the cause of the problem and try the sample card again.
If you are not using the Card Printer Driver, ask your service provider or software provider for assistance.
6. Print a card using your card production software.
•
If the card prints, your software is working successfully with the printer. Troubleshoot the card design.
•
If the card does not print, check the following:
•
In the application, is the correct printer selected in the Print Setup or Print dialog?
•
If the printer produced a blank card, review the page size or driver settings.
If the card causes an error, the card might have a type of data the printer does not support.
Installation Problems
This section describes issues that prevent a successful installation and provides recommended solutions to those issues. Choose from the following topics: 38
•
USB Installation Troubleshooting on page 39
•
Network Installation Troubleshooting on page 40
Troubleshooting
USB Installation Troubleshooting
Problem
Solution
The cable is loose.
Reconnect the USB cable to the ports on the PC and
the printer. Power the printer off, and then back on. If
the PC and printer still do not communicate, restart
the PC.
The data cable is
damaged or frayed.
Power off the printer. Replace the cable if you have
a spare. Contact your service provider to order a
new data cable.
The system has a
temporary
communication
problem.
Check for the following:
•
USB extension cables can cause
communication problems. The recommended
USB cable is 6-ft. (2 meters) long. Make sure that
the cable is rated for USB 2.0 data transmission.
•
If you are using a USB hub, a self-powered hub
is recommended.
The PC USB port does
not communicate with
the printer USB port.
Power management on the PC has shut down USB
communication.
Open the Device Manager and the list of USB
devices. Disable shutdown for each hub in the list.
Restart the PC to make the changes take effect, if
necessary.
Hibernation on a laptop PC requires several moments
to enable USB communication. Unplug the USB
printer port and then connect it again.
Replace the PC port or the PC. Contact your PC or
port vendor if you need assistance.
SD Series Card Printers User’s Guide
39
Network Installation Troubleshooting
Problem
Solution
The network cable is
loose.
Reconnect the data cable to the network port and
the printer. Restart the printer.
The Status page of
Printer Properties shows
the printer is not
available, but the
printer shows Ready on
the LCD panel.
Follow your network troubleshooting procedures to
isolate and test each component of the computerto-printer communication link.
Suggestions:
•
Verify the computer-to-network connection by
accessing a network resource, such as a
network drive.
•
The network administrator can test
communication between a server and the
printer.
•
Make sure that the user is logged on to the
network.
The printer is not
configured with the
correct network
address
Make sure that the server name or IP address is
entered in the Port Settings or Configure Port dialog
box on the computer. For more information about
retrieving the printer’s IP address, refer to “Retrieve
the Printer IP Address” on page 17. Make sure that
Ready displays on the printer's LCD panel.
Card Printer Driver Problems
The Card Printer Driver and printer can have the following communication problems: 40
•
The Card Printer Driver does not detect the network‐connected printer on page 41.
•
The Card Printer Driver does not detect the USB‐connected printer on page 41. •
Driver status or Windows print queue does not provide expected data on page 42.
Troubleshooting
The Card Printer Driver does not detect the networkconnected printer
Problem
Solution
The Printer Properties >
Status tab shows the
printer is not available.
Make sure that you use the same type of data
cable—USB or network—that was used when the
printer was installed. You cannot switch the type of
data cable after installation.
Make sure that the current printer IP address is the
same as the IP address on the Printer Properties >
Ports tab. For more information about retrieving the
printer’s IP address, refer to “Retrieve the Printer IP
Address” on page 17.
Message 500 displays
after you send a card
to print.
If this happens often, consider switching from DHCP
network addressing to static IP addressing. For more
information about setting the Card Printer Driver
network communication value, refer to the “Printer
Manager” section of the card printer’s Installation
and Administrator’s Guide.
The network is not
operating properly.
Test the network using another device and fix or
report network problems. To test the network, print to
a different (paper) printer or verify the availability of
network drives.
The printer is not
connected to the
network, or the PC is
not connected to the
network.
Make sure that both ends of the data cable are
connected. Replace defective cables if needed.
The Card Printer Driver does not detect the USB-connected
printer
Problem
Solution
The Printer Properties >
Status tab shows the
printer is available, but
Message 500 displays
after you send a card
to print.
Make sure that you use the same type of data
cable—USB or network—that was used when the
printer was installed. You cannot switch the type of
data cable after installation.
Make sure that both ends of the data cable are
connected. Replace a defective USB cable if
needed.
SD Series Card Printers User’s Guide
41
Driver status or Windows print queue does not provide
expected data
Problem
Solution
The Card Printer Driver
sample card or
magnetic stripe test
cards do not print.
Check the following:
•
Enable bidirectional support must be selected
on Printer Properties > Ports tab to allow printing
from the Card Printer Driver.
•
If Print directly to printer is selected in the Printer
Properties > Advanced tab, clear the selection
to allow printing of the Card Printer Driver
sample cards.
The Ribbon Low light on
the printer and the
Card Printer Driver
status do not match.
The percentage of ribbon remaining that causes the
printer Ribbon Low light can be set using the Printer
Manager FrontPanel printer setting. The driver
displays the actual percentage of ribbon remaining
and cannot be changed. As a result, the indicators
may not be in agreement.
A print job disappears
from the print queue
but does not print.
The printer USB cable was disconnected after the
application sent the job. Reconnect the cable and
try the job again.
Card Appearance
Card appearance problems can be caused by many different factors. Click the link below that best describes the card appearance issue on the printed card.
42
•
Something did not print on page 43
•
Printing includes unexpected data on page 44
•
The color printing has flaws on page 44
•
The printing is too light on page 46
•
The printing is too dark on page 47
•
The monochrome printing has flaws on page 47
Troubleshooting
Something did not print
Problem
Probable Cause
Solution
Nothing is printed on
the card.
The Disable Printing
option in the Card
Printer Driver is set to All,
Front, or Back.
Open the Preferences > Layout >
Advanced tab and change Disable
Printing to Off.
The print ribbon is
loaded incorrectly.
Remove the print ribbon and install it
correctly.
The page size was not
set to ISO ID-1.
Use your card production application to
access the printer’s print setup and select
ISO ID-1 for the page size. The correct
page size is available after you select the
printer.
The black panel of the
ribbon is printing over
the color panels.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print
ribbon is used last and prints over the
color panels. For best results, change the
100% black background to a color near
black, so that it prints using the YMC
(color) panels of the print ribbon. Refer to
“Elements of Card Design” in the printer’s
Installation and Administrator’s Guide for
more information about color printing.
Color printing on top of
a black background
does not print on the
card.
SD Series Card Printers User’s Guide
43
Printing includes unexpected data
Problem
Probable Cause
Solution
Text that was intended
for the magnetic stripe
printed on the card
instead.
The magnetic stripe
font was not applied to
the text.
Refer to “Magnetic Stripe Fonts” in the
printer’s Driver Guide.
The escape code was
typed incorrectly.
Refer to “Magnetic Stripe Escapes” in the
printer’s Driver Guide.
The text to encode was
longer than one line.
Reduce the font size to keep all text on
one line.
The application uses
the page size that is in
effect when a card
design document is
created. Setting the
page size after creating
the document can
cause errors.
Use the page setup feature of the
application to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.
Several blank cards are
ejected before the full
card prints.
The color printing has flaws
Problem
Probable Cause
Solution
One or more lines
appear on the card.
The printhead is dirty or
damaged.
Clean the printhead. Refer to “Clean the
Printhead” on page 28.
One color panel is not
aligned correctly with
other color panels.
The cards are slipping
in the track.
Run a cleaning card. Refer to “Run a
Printer Cleaning Card” on page 30.
The cards are not the
correct size for the
printer.
Use cards that meet the size requirement
for the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide for specifications. If you must use
the cards you have, ask your system
administrator for help.
44
Troubleshooting
Problem
Probable Cause
Solution
Printing is blurred.
The cards have a
matte, not glossy, finish.
Use cards that meet the requirements for
the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide for specifications.
The rollers are dirty.
Run a cleaning card. Refer to “Run a
Printer Cleaning Card” on page 30.
The printhead is dirty.
Clean the printhead. Refer to “Clean the
Printhead” on page 28.
Unprinted cards have
scratches.
Handle cards carefully. Refer to “Card
Quality Guidelines” in your printer’s
Installation and Administrator’s Guide.
Cards have
embedded particles,
an uneven surface, or
the card edge has
burrs.
Use cards that meet the requirements for
the printer. Refer to “Cards” in your
printer’s Installation and Administrator’s
Guide.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Run a
Printer Cleaning Card” on page 30.
Cards have fingerprints
or other dirt on them.
Handle cards carefully. Refer to “Card
Quality Guidelines” in your printer’s
Installation and Administrator’s Guide.
A signature panel is
located on the other
side of the card.
Design the card to avoid printing photos
over signature panel residue.
The rollers are dirty or
the card packaging
contains debris.
Run a cleaning card. Refer to “Run a
Printer Cleaning Card” on page 30. Use
cards that meet the requirements for the
printer. Refer to “Cards” in your printer’s
Installation and Administrator’s Guide.
The printed card has
small unprinted areas.
Part of the printed
image is discolored.
SD Series Card Printers User’s Guide
45
The printing is too light
Problem
Probable Cause
Solution
Photos look faded.
The image capture
system needs
adjustment.
Color settings might not be optimal.
Adjust color settings. Refer to the
documentation for the image capture
system, “Color Printing” in your printer’s
Installation and Administrator’s Guide,
and “Color Adjustment Tab” in your
printer’s Driver Guide.
The printing is very light.
The ribbon is loaded
incorrectly.
Load the print ribbon correctly. Refer to
“Load the Print Ribbon” on page 20.
The card was
previously printed and
has topcoat on it.
Print only new cards. Refer to “Cards” in
your printer’s Installation and
Administrator’s Guide.
The printhead is not
installed correctly.
Contact your service provider for
instructions to install the printhead
correctly.
The printhead power is
too low.
Log on to the Printer Manager as a
WebAdmin. Open the Printer Settings >
Print menu. Increase the YMCPower
setting, and press the Set Current button
to save your changes.
46
Troubleshooting
The printing is too dark
Problem
Probable Cause
Solution
The card shows wrinkles
in darkly colored areas.
The card includes very
dark areas.
Change the design to use smaller areas
of dark color.
The printhead is not
aligned correctly.
Contact your service provider.
Color adjustment is too
dark. A change in the
card stock you use can
alter the appearance
of printed cards.
Change the color adjustment settings.
Refer to “Color Printing” in your printer’s
Installation and Administrator’s Guide,
and “Color Adjustment Tab” in your
printer’s Driver Guide.
All color printing is
darker than intended.
The monochrome printing has flaws
Problem
Probable Cause
Solution
Text has broken (partly
printed) characters.
The monochrome (K)
power setting is
balanced to print both
fine text and bar
codes.
If the card does not include a bar code,
increase the monochrome intensity. If the
card includes fine text and bar codes,
change the text to improve printing. Refer
to “Monochrome Printing” in the printer’s
Installation and Administrator’s Guide.
The text is formatted to
print with color, and
the card is being
printed with
monochrome ribbon.
Contact your service provider. Format
text to print black so that the text is not
dithered.
Printing is uneven or is
missing in some areas.
The monochrome (K)
power setting is too
low. The cards require
a different setting.
Increase the monochrome intensity. Find
a balance between printing all card data
and causing wrinkles.
A black-and-white
image prints using the
color panels.
The Windows Picture
Print Wizard or Picture
and Fax Viewer is
printing the file. Many
applications use the
Windows tool to
preview and print
graphics. The tool does
not render to true black
and white.
Use another application, such as ID
software or Microsoft Word, to create the
card.
SD Series Card Printers User’s Guide
47
Magnetic Stripe Problems
To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe test card from Printer Manager or the Card Printer Driver. For the steps to follow, refer to the “Printer Manager” section of the printer’s Installation and Administrator’s Guide or “Printing a Driver Sample Card” in the card printer’s Driver Guide.
The printer uses the coercivity set using the LCD panel or in Printer Manager, and the data format set using Printer Manager.
48
Problem
Solution
Cards are not loaded
correctly.
Load ISO cards with the magnetic stripe (back side)
facing down and toward the right. Refer to “Load
Cards” on page 19.
Cards do not have a
magnetic stripe.
Load magnetic stripe cards in the input hopper. If the
cards have a magnetic stripe, check the quality of
the cards. Change card stock, if needed.
The card has dirt or
damage on the
magnetic stripe.
Encode and send a new card to print. If an error
message displays indicating a magnetic stripe
problem, run a cleaning card to clean the magnetic
stripe head. Refer to “Run a Printer Cleaning Card”
on page 30.
The magnetic stripe on
the card is lowcoercivity material and
the High Coercivity
setting is selected.
To use the cards you have, select low-coercivity
encoding. Refer to the Printer Manager “Printer
Setting Menu” in the Installation and Administrator’s
Guide for more information. To encode with high
coercivity, obtain cards manufactured for highcoercivity encoding. Refer to “Print a Test Card” on
page 18.
Message 105 displays.
The magnetic stripe on
the card is highcoercivity material and
the Low Coercivity
setting is selected.
To use the cards you have, select high-coercivity
encoding. Refer to the Printer Manager “Printer
Setting Menu” in the Installation and Administrator’s
Guide for more information. To encode with low
coercivity, obtain cards manufactured for lowcoercivity encoding.
The data for this job
includes characters not
allowed by the
magnetic stripe format
selected for the track.
Cancel the current print job. Make sure that you
know which characters are allowed on the track.
Change the data to be encoded, and resend the
print job. Refer to “Magnetic Stripe Design” in the
printer’s Installation and Administrator’s Guide for
more information.
Troubleshooting
Problem
Solution
The magnetic stripe
data was sent in an
encoding format not
supported by the track.
Review the encoding format setting for the tracks in
Printer Manager. Refer to the Printer Manager “Printer
Setting Menu” in the Installation and Administrator’s
Guide. Make sure that the application is using the
selected encoding format for the track.
If the application and track are set to the same
format, and the error message displays repeatedly,
contact the application provider for assistance.
The application sent
track data for a track
not supported by the
magnetic stripe
module.
Verify the type of magnetic stripe option in the
printer.
If the printer label indicates a 3-track ISO module, you
can send data for tracks 1, 2, and 3.
If the printer label indicates a single-track JIS module,
you can send data for track 1.
The magnetic stripe option and cards must be
capable of accepting and encoding each track of
data sent by the card production software.
SD Series Card Printers User’s Guide
49
Laminator Problems
This section describes problems that might occur when you are using a laminator to apply overlay to the card.
Patch Appearance Problems
Problem
Probable Cause
Solution
Smart cards don’t work
after the overlay is
applied.
The Debow card
option is selected.
Make sure that the Debow card option in
the Card Printer Driver is not selected.
Refer to the printer’s Driver Guide for
information about specifying the debow
option.
Cards are bowed too
much.
The Debow card
option is not selected.
Select the Debow card option in the
Card Printer Driver. Refer to the printer’s
Driver Guide.
Debow time is not set
correctly.
Change the card debow time. Refer to
the Printer Manager “Laminator” section
of the printer’s Installation and
Administrator’s Guide.
The temperature is too
high for the card stock
used.
Lower the laminator temperature for the
overlay material. Refer to the Printer
Manager “Laminate Type” section of the
printer’s Installation and Administrator’s
Guide.
The card stock doesn’t
work with the overlay.
Switch to a different card stock.
The temperature is too
low for the overlay
material.
Increase the laminator temperature for
the overlay material. Refer to the Printer
Manager “Laminate Type” section of the
printer’s Installation and Administrator’s
Guide.
A patch is stuck to the
heated roller.
Clean the laminator. Refer to "Clean the
Laminator" on page A-12. If the problem
continues to occur, contact your service
provider.
The patch comes off
when the card is
flexed.
50
Troubleshooting
Problem
Probable Cause
Solution
There are scratches or
particles under the
patch.
The inside of the printer
is dirty.
Clean the printer. Refer to “Run a Printer
Cleaning Card” on page 30.
The supplies have
debris on them.
Store and handle supplies carefully. Keep
supplies in the original packaging until
you are ready to use them.
There are repeating
marks on the patch.
The heated roller is
dirty.
Clean the laminator. Refer to "Clean the
Laminator" on page A-12. If the problem
continues to occur, contact your service
provider.
The patch doesn’t
adhere to the trailing
edge of the card.
The overlay is wound
incorrectly on the takeup spool.
Process another card to allow the overlay
material to reset itself. If it doesn’t,
remove the cartridge and turn the takeup spool clockwise several turns.
The patch is not
centered between the
long edges of the card.
The overlay is not
loaded correctly in the
cartridge.
Load the overlay material correctly. Refer
to "Load Laminator Overlay Material"
on page A-8.
The laminator cartridge
is not fully seated in the
laminator.
Make sure that the cartridge is seated in
the laminator properly.
The overlay material is
wound unevenly on
the supply roll.
Process several cards to allow the overlay
material to center itself.
Align the edges of the overlay on the
take-up spool.
The laminator cartridge
is damaged.
Replace the laminator cartridge.
The temperature for
applying the overlay is
set too high.
Decrease the laminator temperature
setting. Refer to the Printer Manager
“Laminate Type” section of the printer’s
Installation and Administrator’s Guide.
The heated roller is
damaged.
Power down the system. Contact your
service provider for assistance.
The card has features,
such as a smart card
chip, that interfere with
application of the
overlay.
Use the correct patch material for your
card type. Refer to "Laminator Overlay
Materials" on page A-6 for a description
of overlay types.
The patch has wavy
lines along the length
of the card.
SD Series Card Printers User’s Guide
51
Problem
Probable Cause
Solution
The patch shows
opaque areas at the
leading edge of the
card.
The temperature for
applying the overlay is
too high.
Decrease the laminator temperature
setting. Refer to the Printer Manager
“Laminate Type” section of the printer’s
Installation and Administrator’s Guide.
If the problem continues to occur,
contact your service provider for
assistance.
The patch extends
beyond one of the
short edges of the
card.
There is slack in the
overlay material.
Process another card to allow the overlay
material to reset itself.
The overlay material is
wound incorrectly on
the take-up spool.
Remove the laminator cartridge and turn
the take-up spool clockwise several turns.
The card or overlay
registration settings are
not correct.
Contact your service provider for
assistance.
The supply spool is not
positioned correctly in
the cartridge.
Make sure that the overlay is loaded
correctly. Refer to "Load Laminator
Overlay Material" on page A-8.
The overlay was moved
on the spool and the
patch was used
previously.
Advance the overlay past the used area.
If the problem continues to occur,
contact your service provider.
The Card Printer Driver
Laminate card setting
was set to Do not
apply.
Change the Laminate card setting to
apply the overlay. Refer to the printer’s
Driver Guide for information about
specifying lamination settings.
The patch is missing
from the finished card.
52
Troubleshooting
Topcoat Appearance Problems
Problem
Probable Cause
Solution
There are scratches in
the topcoat.
The inside of the printer
is dirty.
Clean the printer. Refer to “Run a Printer
Cleaning Card” on page 30.
The supplies have
debris on them.
Store and handle supplies carefully. Keep
supplies in the original packaging until
you are ready to use them.
There are repeating
marks in the topcoat.
The heated roller is
dirty.
Clean the laminator. Refer to "Clean the
Laminator" on page A-12. If the problem
continues to occur, contact your service
provider.
The holographic
topcoat shows irregular
darker areas.
The temperature for
applying the
holographic topcoat is
too high.
Decrease the laminator temperature for
the overlay material. Refer to the Printer
Manager “Laminate Type” section of the
printer’s Installation and Administrator’s
Guide.
There are particles of
holographic topcoat
beyond the trailing
edge of the card.
The temperature for
applying the
holographic topcoat is
too high.
Topcoat particles, or flash, can
become attached to the card. Try
to brush off the particles.
•
Clean the laminator. Refer to
"Clean the Laminator" on page
A-12.
•
Decrease the laminator
temperature for the overlay
material. Refer to the Printer
Manager “Laminate Type” section
of the printer’s Installation and
Administrator’s Guide.
Note: Reducing the temperature can
reduce the number of particles, but does
not eliminate them.
The topcoat shows
wavy lines along the
length of the card.
The temperature for
applying the topcoat is
too high.
Decrease the laminator temperature for
the overlay material. Refer to the Printer
Manager “Laminate Type” section of the
printer’s Installation and Administrator’s
Guide.
The topcoat is spotty,
especially on the
leading edge of the
card.
The overlay material is
wound in the wrong
direction on the takeup spool.
Process another card to allow the overlay
material to reset itself. If it doesn’t, remove
the cartridge and turn the take-up spool
clockwise several turns.
SD Series Card Printers User’s Guide
•
53
Problem
Probable Cause
Solution
The topcoat shows
opaque areas along a
short edge of the card.
The temperature for
applying the topcoat is
too high.
Decrease the laminator temperature for
the overlay material. Refer to the Printer
Manager “Laminate Type” section of the
printer’s Installation and Administrator’s
Guide.
If the problem continues to occur,
contact your service provider for
assistance.
The hologram of the
topcoat doesn’t
appear on the card.
The Card Printer Driver
Laminate card setting
is set to Do not apply.
Change the Laminate card setting to
apply the overlay. Refer to the printer’s
Driver Guide for information about
specifying lamination settings.
Clear topcoat is
installed in the
cartridge.
Remove the cartridge and change the
overlay to the correct type.
The overlay material is
wound in the wrong
direction on the takeup spool.
Process another card to allow the overlay
material to reset itself. If it doesn’t, remove
the cartridge and turn the take-up spool
clockwise several turns.
The overlay is not
loaded correctly in the
cartridge.
Remove the cartridge and reload the
overlay. Refer to "Load Laminator
Overlay Material" on page A-8.
The temperature of the
heated roller is too low
Increase the laminator temperature for
the overlay. Refer to the Printer Manager
“Laminate Type” section of the printer’s
Installation and Administrator’s Guide.
Print ribbon that
includes a topcoat (T)
panel is loaded in the
printer.
Change the print ribbon to one that
doesn’t include a T panel.
The cards do not meet
specifications.
Use a different supply of cards.
The overlay material
was wound in the
wrong direction on the
take-up spool.
Process another card to allow the overlay
material to reset itself. If it doesn’t, remove
the cartridge and turn the take-up spool
clockwise several turns.
There is debris on the
heated roller.
Process several cards to see if the
problem corrects itself. If it doesn’t, clean
the laminator. Refer to "Clean the
Laminator" on page A-12.
A long edge of the
topcoat doesn’t stick
to the card.
54
Troubleshooting
Use Advanced Troubleshooting Tools
Printer Manager provides access to card design settings and additional troubleshooting tools. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to “Printer Manager” in the printer’s Installation and Administrator’s Guide for more information.
Card Jams
The card did not reach the position for the next action, such as printing or ejecting the card.
You usually can resolve the error by pressing the USER button so that the printer displays Ready. If the error persists, do the following to remove the card from the printer.
1. Open the printer.
2. Remove the print ribbon cartridge.
3. Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits into the output hopper.
4. Remove the card.
5. Replace the ribbon cartridge and close the printer.
6. Press the USER button on the printer or click Retry in the message box.
HINTS & TIPS
Check the ribbon to make sure that it is not torn. Refer to “109: Print ribbon problem” on page 64 to repair or replace the ribbon, if needed.
For laminator card jams, refer to "Clear Laminator Card Jam" on page A‐11.
SD Series Card Printers User’s Guide
55
Messages and Conditions
When the printer cannot process the card sent, it issues a condition. The LCD panel on the front panel shows these conditions. When you use the XPS Card Printer Driver, the printer driver also displays the condition as a message on the PC. In a shared printer environment, messages can differ slightly from the messages and conditions described in this section.
•
Messages on the Printer LCD
•
Messages from the XPS Card Printer Driver on the PC on page 60
•
Messages from Printer Manager on page 60
•
Other Messages on page 60
Messages on the Printer LCD
All messages are associated with a print job. The printer issues messages that focus on recovering from problems. •
The printer displays a message number and a short description for each message. •
If more than one message was issued, the next message displays after you correct the problem and press the USER button.
•
The lights on the front panel flash while messages display on the LCD panel.
No.
LCD Message
User Light
100
Request not supported
101
Card Light
Sound
Amber Flash Off
Off
Error
Job could not complete
Amber Flash Off
Off
Error
102
Card not in position
Amber Flash Off
Amber Flash Error
103
Printer problem
Amber Flash Off
Off
104
Critical problem
Amber Flash Amber Flash
Amber Flash Error
105
Magstripe data error
Amber Flash Off
Off
106
Magstripe data not found
Amber Flash Off
Amber Flash Error
107
Magstripe read data error
Amber Flash Off
Off
108
Magstripe read no data
Amber Flash Off
Amber Flash Error
56
Supply Light
Error
Error
Error
Troubleshooting
No.
LCD Message
User Light
109
Print ribbon problem
110
Card Light
Sound
Amber Flash Off
Off
None
Print ribbon out or missing
Amber Flash Off
Off
Warning
111
Card not picked
Amber Flash Off
Amber Flash Warning
112
Card hopper empty
Amber Flash Off
Amber Flash Warning
113
Close cover to continue
Amber Flash Off
Amber Flash Attention
114
Cover opened during job
Amber Flash Off
Off
Error
116
Magstripe not available
Amber Flash Off
Off
Error
117
Reader not available
Amber Flash Off
Off
Error
118
Print ribbon type problem
Amber Flash Off
Off
None
119
Print ribbon not supported
Amber Flash Off
Off
None
120
User paused the printer
Amber Flash Off
Off
Warning
121
Print ribbon not identified
Amber Flash Off
Off
None
122
Magstripe format problem
Amber Flash Off
Off
Error
123
Insert new card side 1 up
Amber Flash Off
Amber Flash None
124
Insert same card side 2 up
Amber Flash Off
Amber Flash None
149
Option not installed
Amber Flash Off
Off
Error
152
Insert new card side 2 up
Amber Flash Off
Off
Warning
153
Insert same card side 2 up
Amber Flash Off
Off
Warning
170
Insert new card side 1 up
Amber Flash Off
Off
Warning
171
Insert same card side 1 up
Amber Flash Off
Off
Warning
172
Insert cleaning card
Amber Flash Off
Off
Warning
173
Improper shutdown
Amber Flash Off
Off
Warning
SD Series Card Printers User’s Guide
Supply Light
57
Supply
Light
Card Light
Green
Flash
Off
Off
Laminator error critical
Green
Flash
Amber
Flash
Green
Flash
Red Flash
Error
197
Laminator entry card
problem
Green
Flash
Off
Off
Red Flash
Error
198
L1 area card problem
Green
Flash
Off
Off
Red Flash
Error
199
L2 area card problem
Green
Flash
Off
Off
Red Flash
Error
200
Laminator exit card
problem
Green
Flash
Off
Off
Red Flash
Error
201
L1 supply problem
Off
Amber
Flash
Off
Red Flash
Error
202
L1 supply out or missing
Off
Amber
Flash
Off
Red Flash
Warning
203
L1 supply type problem
Off
Amber
Flash
Off
Red Flash
Error
204
L1 supply not supported
Off
Amber
Flash
Off
Red Flash
Error
205
L1 supply not identified
Off
Amber
Flash
Off
Red Flash
Error
206
L2 supply problem
Off
Amber
Flash
Off
Red Flash
Error
207
L2 supply out or missing
Off
Amber
Flash
Off
Red Flash
Error
208
L2 supply type problem
Off
Amber
Flash
Off
Red Flash
Error
209
L2 supply not supported
Off
Amber
Flash
Off
Red Flash
Error
210
L2 supply not identified
Off
Amber
Flash
Off
Red Flash
Error
No.
LCD Message
User Light
177
Laminator not available
196
58
Laminator
Light
Sound
Error
Troubleshooting
Supply
Light
Card Light
Laminator
Light
Sound
Green
Flash
Off
Off
Red Flash
Error
L2 heater problem
Green
Flash
Off
Off
Red Flash
Error
213
L1 heater sensor problem
Green
Flash
Off
Off
Red Flash
Error
214
L2 heater sensor problem
Green
Flash
Off
Off
Red Flash
Error
215
L1 heater roller problem
Green
Flash
Off
Off
Red Flash
Error
216
L2 heater roller problem
Green
Flash
Off
Off
Red Flash
Error
217
Debow problem
Green
Flash
Off
Off
Red Flash
Error
218
Impresser problem
Green
Flash
Off
Off
Red Flash
Error
219
Impresser sensor problem
Green
Flash
Off
Off
Red Flash
Error
220
Impresser heater problem Green
Flash
Off
Off
Red Flash
Error
221
Bar code scanner
problem
Green
Flash
Off
Off
Red Flash
Error
222
Firmware version
mismatch
Green
Flash
Amber
Flash
Green
Flash
Error
223
Laminator system
mismatch
Green
Flash
Amber
Flash
Green
Flash
Error
No.
LCD Message
User Light
211
L1 heater problem
212
SD Series Card Printers User’s Guide
59
Messages from the XPS Card Printer Driver on the PC
•
The Card Printer Driver displays the same messages as those on the printer LCD panel. The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions. Click the appropriate button in the message box to clear the message.
•
Messages display on the PC that sent the card print job. •
If you cancel a job at the printer, the message is removed from the PC. Any additional messages for the canceled job (for example, for a broken ribbon) do not display on the PC. •
Messages can display in the background, behind the application sending the card. On some operating systems, the message displays in the status bar. Click the blinking Explorer (folder) icon in the status bar to open the message. •
If more than one message was issued, the next message displays after you close the current message. •
If there is more than one card printer installed on the PC, messages display one at a time. The title bar of each message shows the printer name. •
If there is more than one card printer installed on the PC and each has issued errors, the printer driver displays the messages received, even if you cleared the error at the printer. •
The Card Printer Driver Driver can issue messages that do not display on the printer LCD panel. Refer to “Driver‐Only Messages” on page 76 and “Driver SDK Messages” on page 78 for a list of these messages.
Messages from Printer Manager
Printer Manager issues messages that display in a web browser window. Click Continue in Printer Manager to continue working with the printer. Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide.
Other Messages
60
•
The card production application you use also may display messages. •
Other printers can cause messages if more than one model of card printer is installed. Troubleshooting
Respond to Messages
You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message box displayed by the Card Printer Driver on the PC.
Printer Messages
The following messages display on the printer LCD panel and in a message box on the PC that issued the card print job when you use the Card Printer Driver.
100: Request not supported
The printer does not support the personalization being requested for the card. The card will be canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested.
Press the USER button on the printer, or click OK in the message box to clear the message.
101: Job could not complete
The card took too much time to complete.
The card will be canceled.
Press the USER button on the printer, or click OK in the message box to clear the message.
102: Card not in position
The card is not positioned in the printer correctly. 1. Open the printer and remove the ribbon cartridge.
2. Turn the knob to remove the card.
3. Replace the ribbon cartridge and close the printer.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
SD Series Card Printers User’s Guide
61
103: Printer problem
The printer had an error. The card will be canceled. 1. Press the printer POWER button to power off the printer. 2. Press the POWER button again to power on the printer.
Click OK in the message box to clear the message.
104: Critical problem
The printer had a serious error. The card will be canceled.
1. Press the printer POWER button to power off the printer.
2. Request service. The system must remain powered off.
Click OK in the message box to clear the message.
105: Magstripe data error
The printer failed to verify that the correct magnetic stripe data was written on the card. 1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
HINTS & TIPS
62
•
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe.
Troubleshooting
106: Magstripe data not found
The printer did not find magnetic stripe data on card.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
HINTS & TIPS
•
The card might not match printer settings or the data sent.
•
Ask the system administrator to verify that the card, the data, and the printer settings match.
107: Magstripe read data error
The printer failed to read the magnetic stripe data from the card. The card will be canceled.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
•
The data might use a different format than the current printer setting.
•
Ask the system administrator to verify that the card, data, and printer settings match.
SD Series Card Printers User’s Guide
63
108: Magstripe read no data
The printer did not find any magnetic stripe data on card. The card will be canceled.
1. Make sure that you are using magnetic stripe cards that match the printer settings.
2. Make sure that the cards are placed in the printer correctly.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
•
The card might have been turned the wrong way.
•
The card might not have a magnetic stripe. 109: Print ribbon problem
The print ribbon is not moving properly. 1. Open the printer and remove the ribbon cartridge. 2. Reposition, repair, or replace the ribbon and advance the repaired area one full turn.
3. Replace the ribbon cartridge and close the printer.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.
110: Print ribbon out or missing
The printer does not have usable ribbon. To complete the current card:
1. Open the printer and remove the ribbon cartridge.
2. Install a new ribbon and cleaning roller.
3. Replace the cartridge and close the printer.
Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card.
HINTS & TIPS
Used ribbon has negative images of printed data. To keep the data confidential, follow your company policy to discard used ribbon.
64
Troubleshooting
111: Card not picked
The printer did not pick a card. To complete the current card:
For printers with an input hopper, open the input hopper, add or reposition cards, and close the hopper. For printers with single card feed, push the card in until the printer picks it.
Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card.
112: Card hopper empty
The printer did not detect cards in the input hopper. Add cards to the input hopper.
Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card.
113: Close cover to continue
The printer cover must be closed to print. Push down on the cover to latch it.
Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card.
HINTS & TIPS
Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer.
114: Cover opened during job
The printer cover was opened while printing. Push down on the cover to latch it.
Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card. HINTS & TIPS
Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer.
SD Series Card Printers User’s Guide
65
116: Magstripe not available
The printer does not have a magnetic stripe option. The card will be canceled.
Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed.
Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS
To remove magnetic stripe data, you or your system administrator may need to:
•
Clear a check box in the card production application.
•
Change the font from Mag Track x XPS Card Printer to a printable font such as Arial, Verdana, or Calibri. Refer to “Magnetic Stripe Fonts” in your printer’s Driver Guide.
117: Reader not available
The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings or print to a printer that is configured to support the personalization being requested.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
To remove the reader request, you or your system administrator may need to clear a check box in the card production application.
66
Troubleshooting
118: Print ribbon type problem
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
•
Purchase ribbon from your dealer or authorized reseller.
•
Check the Datacard website for newer firmware that supports new ribbon types.
119: Print ribbon not supported
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
•
Purchase ribbon from your dealer or authorized reseller.
•
Check the Datacard website for newer firmware that supports new ribbon types.
120: User paused the printer
The printer was paused while printing. To complete the current card press the printer’s USER button.
In the message box, click OK to clear the message and complete the current card, or click Cancel to cancel the card.
HINTS & TIPS
•
If the user pressed the USER button for several seconds, the card has been canceled.
•
If this message occurs often, ask your system administrator to set the button sensitivity to a lower value.
SD Series Card Printers User’s Guide
67
121: Print ribbon not identified
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
Ask your dealer or authorized reseller for a replacement ribbon.
122: Magstripe format problem
The magnetic stripe data sent does not match the format set in the printer. The card will be canceled.
Press the USER button on the printer, or click OK in the message box to clear the message.
123: Insert new card side 1 up
1. Insert a new card in the printer with side 1 facing up.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
124: Insert same card side 2 up
1. Take the card from the printer.
2. Turn the card over end to end so side 2 is facing up.
3. Insert the card in the printer.
4. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
68
Troubleshooting
149: Option not installed
The printer does not support the personalization being requested for the card. The card will be canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested.
Press the USER button on the printer, or click OK in the message box to clear the message.
HINTS & TIPS
In the card format, don’t include references to hardware that cannot be accessed by the system. For more information, refer to your ID software documentation or ask your system administrator.
152: Insert new card side 2 up
1. Turn a new card over end to end so side 2 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
153: Insert same card side 2 up
1. Take the card from the printer and turn it over end to end so side 2 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
170: Insert new card side 1 up
1. Insert a new card in the printer with side 1 facing up.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
SD Series Card Printers User’s Guide
69
171: Insert same card side 1 up
1. Take the card from the printer and turn it over end to end so side 1 is facing up.
2. Insert the card in the printer.
3. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the card.
172: Insert cleaning card
1. Insert cleaning card.
2. If the card is not immediately picked, press the printer’s USER button or click OK.
Click Cancel in the message box if you want to cancel the cleaning card.
173: Improper shutdown
Always use the power button to power off the printer.
Click OK in the message box to clear the message.
Laminator Messages
The following messages display on the printer LCD panel when you are using an SD460 laminating system. They also display in a message box on the PC that issued the card print job.
177: Laminator not available
The printer and laminator cannot communicate. The card will be canceled.
1. Make sure the data cable from the laminator to the printer is securely plugged in.
2. Press the printer Power button to power off the system. 3. Press the Power button again to power on the system.
196: Laminator error critical
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
70
Troubleshooting
197: Laminator entry card problem
The card is not where it should be in the laminator.
1. Open the laminator.
2. Turn the knob to remove the card. 3. Close the laminator.
198: L1 area card problem
The card is not where it should be in the laminator.
1. Open the laminator and remove the L1 supply cartridge.
2. Turn the knob to remove the card. 3. Replace the supply cartridge and close the laminator.
199: L2 area card problem
The card is not where it should be in the laminator.
1. Open the laminator and remove the L2 supply cartridge.
2. Turn the knob to remove the card. 3. Replace the supply cartridge and close the laminator.
200: Laminator exit card problem
The card is not where it should be in the laminator.
1. Open the laminator.
2. Turn the knob to remove the card. 3. Close the laminator.
201: L1 supply problem
The L1 supply is not moving properly. To try another card:
1. Open the laminator and remove the L1 cartridge. 2. Reposition, repair, or replace the supply and advance the repaired area one full turn.
3. Replace the cartridge and close the laminator.
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202: L1 supply out or missing
The laminator does not have usable supplies. 1. Open the laminator.
2. Replace the supply.
3. Close the laminator.
203: L1 supply type problem
The laminator cannot use the supply installed.
Use supplies designed for this laminator.
204: L1 supply not supported
The laminator cannot use the supply installed.
Use supplies designed for this laminator.
205: L1 supply not identified
The laminator cannot use the supply installed.
Use supplies designed for this laminator.
206: L2 supply problem
The L2 supply is not moving properly. To try another card:
1. Open the laminator and remove the L2 cartridge. 2. Reposition, repair, or replace the supply and advance the repaired area one full turn.
3. Replace the cartridge and close the laminator.
207: L2 supply out or missing
The laminator does not have usable supplies. 1. Open the laminator.
2. Replace the supply.
3. Close the laminator.
72
Troubleshooting
208: L2 supply type problem
The laminator cannot use the supply installed.
Use supplies designed for this laminator.
209: L2 supply not supported
The laminator cannot use the supply installed.
Use supplies designed for this laminator.
210: L2 supply not identified
The laminator cannot use the supply installed.
Use supplies designed for this laminator.
211: L1 heater problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
212: L2 heater problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
213: L1 heater sensor problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
214: L2 heater sensor problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
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215: L1 heater roller problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
216: L2 heater roller problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
217: Debow problem
The laminator has encountered an error in the debow area. 1. Remove the card.
2. Press the printer Power button to power off the system. 3. Press the printer Power button again to power on the system.
4. If the problem occurs again, request service.
218: Impresser problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
219: Impresser sensor problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
220: Impresser heater problem
The laminator has encountered a critical error. The card will be canceled.
1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.
74
Troubleshooting
221: Bar code scanner problem
1. Open the laminator and remove the L1 cartridge.
2. Verify the supply has bar codes printed on it.
3. Replace the cartridge and close the laminator.
4. Try the card again.
5. If the problem occurs again, request service.
222: Firmware version mismatch
The printer and laminator firmware versions are not compatible. The system cannot laminate cards until the firmware has been updated.
Update both the printer and laminator to the latest firmware versions. 223: Laminator system mismatch
The printer and laminator are not compatible. The laminator is not supported by your printer model. Contact your service provider for the correct laminator model.
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Driver-Only Messages
The following messages are issued by the Card Printer Driver and display in a message box on the PC that sent the card print job. These messages do not display on the printer LCD panel.
500: The printer is not available
The computer cannot communicate with the printer. To complete the current card:
1. Make sure that the printer is powered on and in the Ready state.
2. Make sure the printer is connected to the computer using a USB or network cable, but not both.
When the printer is ready, click OK.
Click Cancel if you want to cancel the card
501: The printer connection was lost
The computer lost communications with the printer during printing. The card will be canceled. 1. Make sure the printer is powered on.
2. Make sure the printer connection to the computer is secure.
Click OK to clear the message.
502: The card data is missing or is not usable
The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer.
Click OK to clear the message.
504: The card data is missing or is not usable
The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer.
Click OK to clear the message.
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Troubleshooting
505: USB communication issue
An important driver component is not running. The card will be canceled.
1. Restart the computer. The component should start automatically.
2. If this message is displayed after restarting, notify your printer support contact.
Click OK to clear the message.
506: A card is currently processing
The printer is busy processing an interactive job. The card will be canceled.
Wait until the current card is complete and then try again.
Click OK to clear the message.
508: The printer is shutting down
The printer is shutting down or resetting. The card will be canceled.
When printer is powered back on, try again.
Click OK to clear the message. 509: The printer is offline or suspended
The printer must be online to print. To complete the current card press the printer’s USER button until the printer returns to the Ready state.
Click OK to clear the message, or click Cancel to cancel the card.
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Driver SDK Messages
The following messages are issued when you use the Card Printer Driver Software Development Kit (SDK) to define your card printing. The messages are returned by the SDK to the application that sent the print job. These messages do not display on the printer LCD panel or in a message box on the PC that sent the job.
511: Cannot lock or unlock the printer. Locks are not installed.
Severity: Critical
512: Cannot lock or unlock the printer. The password is incorrect or invalid.
Severity: Critical 513: Cannot lock or unlock the printer. The printer is busy.
Severity: Notice
514: Cannot lock or unlock the printer. The cover is open.
Severity: Notice
515: Failed to lock or unlock the printer. The locks did not function.
Severity: Critical
516: Timeout expired before bar code could be read.
Severity: Notice
517: Wrong printer job ID.
Severity: Critical
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Troubleshooting
Appendix A: SD460
Laminating System
This appendix provides information about the SD460 laminating system.
About the SD460 System
The SD460 system consists of a card printer and the SLM laminator. The SD460 system can print cards and apply an overlay material on the front and back of the card for increased durability and security. Using an overlay material with holographic or other transparent images also improves the security of the card. These materials are tamper evident, making it difficult to reproduce or modify a card.
Printer
Laminator
SD Series Card Printer User’s Guide
A-1
Outside the Laminator
Use the following information to become familiar with the laminator.
Laminator Back and Left Side
Printer Mounting
Pins
Card Entry
Area
Laminator Status
Light
Printer
Mounting Pin
Reject Card
Tray
Laminator Power
Connection
A-2
Printer Mounting
Lock
Printer Mounting Pins
The pins align the printer with the laminator.
Printer Mounting Lock
The lock secures the printer to the laminator.
Laminator Status Light
The light shows the status of the laminator. Refer to
"Laminator Status Light" on page A-3.
Card Entry Area
The card entry area receives the card from the
printer and places it into position for laminating.
Reject Card Tray
Unfinished cards or cards not processed properly are
placed in the reject card tray.
Laminator Power
Connection
The power connection provides a plug-in connector
for the laminator power supply.
SD460 Laminating System
Laminator Status Light
The status light shows the status of the laminator:
Solid green
Ready
Blinking green
Busy
Solid blue
Idle/Sleeping
Blinking blue
Heating
Blinking red
Error
Laminator Front and Right Side
Impresser
(if installed)
Card Output
Hopper
Laminator Access
Door
Card Output Hopper
The card output hopper holds up to 100 completed
cards.
Laminator Access Door
The access door provides access to the laminator
supplies.
Impresser
The optional impresser is located inside the laminator
just before the card exit slot.
SD Series Card Printer User’s Guide
A-3
Inside the Laminator
The SD460 system has one standard laminator, in the L1 position, with an optional second laminator in the L2 position. The laminators apply topcoat or patch overlay material to the card. Topcoat is a continuous film and patch is a die‐cut polyester shape. Both laminators can apply either overlay type. Refer to "Laminator Overlay Materials" on page A‐6.
Manual Advance
Knobs
L2 Laminator
L1 Laminator
A-4
Laminator
Access Door
L2 Transport
Access Door
Manual Advance
Knobs
The manual advance knobs move the card through
the laminator to remove it from the system. Use the
knobs to clear a card jam.
L1 Laminator (green
cartridge)
The L1 laminator cartridge holds overlay material and
applies it to the card.
L2 Laminator (orange
cartridge)
The L2 laminator cartridge holds overlay material and
applies it to the card. The L2 laminator is optional.
Laminator Access Door
The access door provides access to the L1 and L2
laminators to load supplies or to clear a card jam.
L2 Transport Access
Door
The L2 transport access door replaces the L2
laminator cartridge if the optional L2 laminator is not
installed. Open the door to access the laminator
card transport.
SD460 Laminating System
If your system includes the optional second laminator (L2), make sure that the laminator cartridge is always installed even if the cartridge is not loaded with overlay material. If the cartridge is not in place, cards are not supported as they travel through the system and can fall into the bottom of the laminator.
Laminator Configuration Label
The laminator configuration label is located inside the laminator beneath the L2 cartridge. Open the laminator access door and remove the L2 laminator cartridge to see the label. If an L2 laminator is not installed, open the L2 transport access door to see the label.
SD Series Card Printer User’s Guide
A-5
Laminator Setup
The SD460 supports full‐color print ribbons that do not have a topcoat (T) panel, including YMCK and YMCKK ribbon. The topcoat or patch overlay applied by the laminators provides protection against wear and color fading, so the print ribbon topcoat panel is not needed. However, the DuraShield overlay requires that the ribbon topcoat be applied first.
The SD460 also supports full‐color print ribbon with a front‐side ultraviolet (UV) fluorescing (F) panel, YMCKF‐KT. The UV (F) panel is designed to create an optically variable image on the card. Refer to the printer’s Driver Guide for information on designing a card to use a UV ribbon.
Laminator Overlay Materials
The L1 and L2 laminators can apply either topcoat or patch material. Topcoat is a continuous film and patch is a die‐cut polyester shape.
Patch
Topcoat
Patch overlays have a registration mark that is used by the printer to align the patch with the beginning of the card. The registration mark is a rectangular hole between the patches.
Patches can cover the entire card, can have an opening for a smart card chip, or can cover the card under the magnetic stripe. If both L1 and L2 laminators are installed, each laminator can apply different overlay material. For example, you might apply a patch that covers the complete card on the front, and a patch sized for a magnetic stripe on the back.
Complete
Card
A-6
Smart Card
Magnetic Stripe
SD460 Laminating System
Both topcoat and patch overlays can be clear or can have a transparent holographic image on them. The holographic materials are called holographic topcoat or holographic patch and can be ordered with a custom image. Clear Patch
Random Holographic
Patch
Clear Topcoat
Random Holographic
Topcoat
In addition, both holographic topcoat and holographic patch can be designed with a registered image that is located in the same position on each card. Registered holographic topcoat has a registration mark so that the image can be aligned with the card. Refer to the printer’s Installation and Administrator’s Guide for information on ordering overlay material.
Registered Holographic Patch
Registered Holographic Topcoat
If you use a custom holographic overlay, make sure that you know the location of important card features, such as photos and logos. Do not place holographic images where they interfere with the appearance of photos or machine‐
readable features.
SD Series Card Printer User’s Guide
A-7
Load Laminator Overlay Material
Load the overlay material in one laminator cartridge at a time. The L1 (green) and L2 (orange) cartridges fit only in their assigned locations inside the laminator. They are not interchangeable.
1. Open the laminator access door.
2. Remove the L1 (green) laminator cartridge from the laminator. Place the cartridge on a smooth level surface for loading.
3. Push the release latch (a) and open the gate on the laminator cartridge (b).
4. Remove both used spools from the cartridge (if present).
A-8
SD460 Laminating System
5. Load the new roll of laminator overlay material. A. Put the blue supply spool on the blue supply spindle of the cartridge (c). The overlay supply roll can go on only one way and only fits on the correct spindle.
B. Put the empty silver take‐up spool on the silver take‐up spindle (d). C. Turn the take‐up spool clockwise to remove slack from the material (e). The overlay material loads in an S‐shape.
Make sure that the overlay material is between the guides on both the take‐up and supply sides of the cartridge.
6. Close the laminator cartridge gate (f). Push it in until the latch clicks in place (g). Make sure that the overlay material is not pinched by the cartridge gate.
7. Replace the loaded laminator cartridge in the printer.
8. Remove the L2 (orange) cartridge, if installed, from the laminator.
9. Repeat steps 3 through 7 to load the overlay onto the cartridge.
10. Close the laminator access door.
SD Series Card Printer User’s Guide
A-9
Card Design
Set up your card design using your card production software or another application, such as Microsoft Word. You can specify your lamination preferences using the Card Printer Driver. Your card production software also may provide lamination settings.
The Card Printer Driver allows you to specify both printer and lamination preferences. Refer to your printer’s Driver Guide for complete information on setting up printing preferences and lamination options.
•
If the printer has one laminator, you can apply the overlay material to one or both sides of the card. •
If the printer has two laminators loaded with different overlay materials, the quickest way to process a card is to apply the overlay in L1 to the front of the card and the overlay in L2 to the back of the card.
You can fine‐tune the settings that control the application of the overlay using Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for information on using Printer Manager.
Verify Setup
After you set up the printer, print several test cards to determine how well the laminator applies the overlay to the card. You can print test cards from the Card Printer Driver (refer to the printer’s Driver Guide), from the printer LCD panel (refer to “Print a Test Card” on page 18), or from Printer Manager (refer to the printer’s Installation and Administrator’s Guide). You may need to print multiple test cards to make sure the overlay is positioned correctly. The card stock, the card design, and the printer’s environment all can affect the appearance of cards.
When evaluating a card, make sure that:
•
The overlays are being applied properly:
•
Each overlay is applied completely to the card.
•
The material adheres well to the edges of the card.
•
The overlay does not come off when the card is bent or twisted.
•
The card is debowed correctly.
•
The impression is positioned correctly and has the proper depth.
If you need to make adjustments to the laminator or overlay settings, refer to the “Printer Manager” section of the printer’s Installation and Administrator’s Guide. A-10
SD460 Laminating System
Clear Laminator Card Jam
1. Open the laminator access door.
2. Remove the L1 and L2 (if installed) laminator cartridges.
3. Turn the manual advance knobs inside of the laminator until the card is accessible.
4. Remove the card.
5. Replace the laminator cartridges.
6. Close the laminator access door.
SD Series Card Printer User’s Guide
A-11
Clean the Laminator
Clean the laminator when at least one laminator cartridge is loaded with holographic overlay material and any of the following are true:
•
Particles appear on the laminated cards.
•
Particles are visible inside the laminator.
For examples of problems that require laminator cleaning, refer to “Laminator Problems” on page 50.
This procedure uses a double‐sided, sticky cleaning card that removes holographic overlay particles from the laminator. When you clean the SD460 system using a regular cleaning card, the card also moves into the laminator and cleans the laminator rollers, card entry area, and the impresser exit rollers. This is sufficient if you are not using holographic overlay. Refer to “Run a Printer Cleaning Card” on page 30.
1. Open the laminator access door and remove the L1 and L2 laminator cartridges.
2. Remove printed cards from the output hopper, if necessary.
A-12
SD460 Laminating System
3. Remove the protective paper from both sides of the double‐sided, sticky laminator cleaning card and insert the card under the rollers of the card exit slot of the laminator. When it is in the correct location and pushed in far enough, the card stays in place.
4. Use the LCD menu system to start the cleaning cycle.
A. Begin when the printer displays Ready and the USER button shows steady green. Press the USER button. Suspended displays on line 1 of the LCD panel.
B. Press the E NTER key to enter the menu system.
C. Maintenance displays on line 2 of the LCD panel. Press the ENTER key to enter the Maintenance menu.
SD Series Card Printer User’s Guide
A-13
D. Cleaning Card displays on line 2 of the LCD panel. Press the ENTER key to enter the Cleaning Card menu.
E. Printer displays on line 2 of the LCD panel. Press the down arrow.
F. Laminator displays on line 2. Press the E NTER key.
G. Start displays on line 2 of the LCD panel. Press the ENTER key to start the cleaning process.
H. Insert cleaning card displays on the LCD panel. Press the USER button to start the cleaning cycle.
The laminator pulls the cleaning card from the card exit slot into the laminator and moves it back and forth through the L1 and L2 cartridge areas, the card entry area, and the exit rollers several times. The used card is ejected into the laminator output hopper.
A-14
SD460 Laminating System
5. Inspect the laminator cartridges for particles. If particles are present:
A. Retrieve the laminator cleaning card from the output hopper and use it to remove the particles of overlay material from the cartridges. B. If particles still remain on the cartridge and inside of the laminator, use a vacuum cleaner with a small plastic hose attachment to carefully remove the particles. Also clean any remaining particles from the output hopper.
HINTS & TIPS
•
If the cleaning card is not pulled into the laminator, the card is not in the correct position. The cleaning card must be located under the rollers of the card exit slot inside the output hopper.
•
At the end of the laminator cleaning cycle, the card can stick to the rollers in the output hopper. Pull gently on the card to remove it. •
Discard the laminator cleaning card after one use.
•
If cleaning the laminator does not solve the problem, contact your service provider for assistance.
SD Series Card Printer User’s Guide
A-15
A-16
SD460 Laminating System
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