Reflecta | DigitDia 5000 | User guide | Reflecta DigitDia 5000 User guide

Reflecta DigitDia Scanner Troubleshooting and FAQs
Last Updated:
1 March 2009
This is the first version of the Troubleshooting Tips in English. It also includes some of the
German FAQs from Josef Stark (JS), but several problems listed there have now been
resolved by the current software and firmware versions, and are not reproduced here.
1 Overview
The information given here is for the Reflecta DigitDia 4000 and 5000 scanners. Most of the
tips also apply to the DigitDia 3600, the ProScan 4000 and the corresponding Braun scanners.
Unfortunately, a problem can have many causes, and there is no simple step-by-step
investigation process. Similarly, a scanner can work perfectly for a long time, and then
suddenly a spate of problems occurs. The scanner itself is often not to blame – even striped or
distorted scans are rarely caused by a hardware error. JS says that experience has shown that
problems are caused by:
• Software
• Cabling
• Hardware
2 Installation
2.1.1 Windows
It is recommended to always install the latest Service Pack and all available updates.
• Windows XP - Service Pack 3 and all published updates
• Vista
- Service Pack 1 and all published updates
2.1.2 Cyberview
The first thing to check when investigating problems, is that the current versions of software
and firmware are installed. In Cyberview, select Help > About to see the installed versions.
As of 24 September 2008, the current versions are as follows:
DigitDia 5000
DigitDia 4000
DigitDia 3600
ProScan 4000
Cyberview Software
Firmware Version
In some Cyberview language versions (but not English) the Version 1.18 software is incorrectly
shown as 1.17.
You can download the current versions of software and firmware from: (various languages available)
See the User Guide section 7.2.3 for details of identifying the currently installed versions.
DigitDia Troubleshooting and FAQs
Page 1 of 6
Cable Connection
Always start by using the cable supplied with the scanner (cables which are too long can cause
• Connect the scanner directly to the PC (i.e. not via a hub or switch etc)
• Protect the cable from heat, i.e. do not run it next to a radiator or exposed to the sun. In one
case, the scanner worked perfectly in the summer, but produced striped scans in the winter
(when the radiator was on).
• If problems persist, try another cable if possible.
Note: This section does not apply to the DigitDia 5000, which only has a USB connection.
Experience has shown that the scanner models which have a Firewire connection operate
more reliably with Firewire than USB. This is the first thing to try when problems are
encountered. If your PC or Notebook does not have a Firewire port, you can get an interface
card quite cheaply. (For a Notebook, a PCMCIA card is required, which is more expensive).
Important: Make sure the USB/Firewire selection switch on the scanner is in the correct
When connecting the scanner via a USB port, do not connect any other scanners (e.g. flatbed)
or multifunction devices, and uninstall any drivers for such devices, if applicable.
Sometimes, a miracle can be achieved by removing all USB devices in the Device Manager.
To do this with Windows XP:
Start > Control Panel > System > Hardware > Device Manager
Delete all entries under Universal Serial Bus Controllers. Select each entry in turn, right
click and select Uninstall.
Turn the scanner off
Reboot the PC. All active USB devices will now be found.
Turn on the scanner and it will be found again (new hardware found)
DigitDia Troubleshooting and FAQs
Page 2 of 6
3 It Worked Yesterday, It’s Broken Today
Cyberview Incompatibility with Other Software
There have been many reports of incompatibility between Cyberview and certain Virus
Protection programs, particularly Kaspersky (Antivirus 6.x) and Norton/Symantec (Antivirus,
Internet Security). The problems usually manifest themselves as distorted scans.
To determine whether these programs are the source of the error, try the following:
• Remove all connections to the Internet
• Deactivate all virus protection functions – one user reported that this solved the problem
completely (with Kaspersky)
• It is not sufficient just to halt the virus protection program – the protection functions must be
The following reports have also been received:
• These problems have disappeared with the latest Cyberview software and firmware
• The Security/Virus products Bitdefender and TrendMicro PC-Cillin work happily with
System Restore
If you are certain that you have excluded all other possible causes of the problems, you can try
the following:
Create a new Restore Point for the PC
Restore the PC to a previously defined Restore Point
Instructions on how to do this are available as follows:
Start > Help and Support
Pick a Task > Tools
Select System Restore from the panel on the left and follow the instructions
4 Problems with the Scanned Result
Black Scans
Click the Reload Magazine button – see User Guide section 6.2.2.
Coloured Stripes – Always in the Same Position
If coloured stripes always appear in the scans at exactly the same position, and have the same
width, this is indicative of a hardware problem (CCD).
Coloured Stripes – Sometimes, and in Various Positions
If coloured stripes appear sometimes, of variable width and at different positions, this indicates
that the problem may be caused by dust or dirt in the scanner. There are 2 remedies:
Remove the single slide holder, and then either:
• Carefully blow into the scanner (or carefully direct shots of compressed air from a can)
• Use a vacuum cleaner – very carefully and on the lowest setting
DigitDia Troubleshooting and FAQs
Page 3 of 6
Silverfast Errors
Although not a Silverfast expert, a couple of things I have found are:
Stripes in the scan mean that the iSRD setting is incorrectly set. A value of 200 can cause
problems, which disappear at 180.
Parameters have been corrupted or show strange symbols – perform a general reset.
(Press Shift and the Reset button appears, then click)
False Expectations
It may be the case that your expectations of the scan quality are too high. In this case, please
send JS an example by e-mail – he feels competent to judge whether a scan is OK or not.
Try Another Computer
It could be that the problems are caused by something else on the computer. If possible,
connect the scanner to another computer and see if the same problem occurs.
5 Tips, Tricks and FAQs
Scanner Not Recognised
This can happen if the scanner is turned on before the PC. I always let Windows boot up and
then turn the scanner on. It does not seem to make a difference whether Cyberview is started
before or after turning the scanner on. The DigitDia 5000 takes about 3 minutes to warm up.
Slides Not Transported Correctly or Get Jammed
The position of the orange slider on the transport arm is important – end of arm for universal
magazines (i.e. the slider pushes the slide), start of arm for all other magazine types (i.e. slider
not used to push slides) – see pictures in the User Guide, section 6.2.1. Summary of reported
experience is:
• CS magazines never cause problems
• LKM magazines – may need a weight on top, e.g. a ruler
• Universal magazines – plastic frames do not cause problems, cardboard frames sometimes
jam. Try “stroking” them so they all lean forward in their slots in the magazine. Alternatively
prop up the back of the scanner to tilt it forwards.
Some recommend Vaseline or silicon spray to prevent jamming – sounds horribly messy to me.
Glass slides can also be scanned. There is a suspicion that auto-focus does not always work
correctly. Beware of hard sharp edges which can damage the scanner. Some very old slides,
consisting completely of glass, are too thick and too heavy to scan.
Scans are Too Dark
Make sure you select the setting Auto Exposure (User Guide section to ensure that the
brightness of the scan is set correctly. This corrects the problem for 90% of users. Perversely,
the remaining 10% claim to achieve better results without Auto Exposure. Best to experiment
with a few slides using both settings.
DigitDia Troubleshooting and FAQs
Page 4 of 6
What are the Best Parameters for Scanning?
It is only possible to make some general comments, because much depends on the purpose
for which the scans are being made. Scanning at 3600 dpi is suitable for all purposes. Most
Image Editors have a function to create a slide show for showing the pictures on a PC or TV.
Recommended settings are as follows:
See Note 1
Pre-scan Resolution:
300 dpi
Colour Depth:
16 bit
Scan Mode:
Default Scan Resolution: 3600 dpi – scanning at 1800 dpi is hardly any faster, but the quality is
Auto Exposure:
Auto Gamma:
Digital Noise Reduction:
Default Scanning Area:
On - see section 5.5
Off - see section 5.5
Off - see section 5.5
File Type
JPEG Quality
JPG, - see section Error! Reference source not found.
Best - see Note 2
1. Pre-scan – if a batch of “similar” slides is to be scanned, then do a Pre-scan on the first 5
and decide if any parameter corrections are necessary
2. JPEG Quality – Approximate typical file sizes are Good = 2.5 MB, Better = 3 MB, Best =
3.5 MB. I could not detect any difference between Better and Best, others advise to always
use Best.
ICE (Image Correction and Enhancement) is a hardware feature for recognising dust
and scratches on the slides, and compensating for them. I find it works superbly, and
always have it on. See the User Guide section for some comments about using
ICE with Kodachrome slides.
ROC - I have found that ROC is not necessary for general landscapes with a range of
colour, but for my transport hobby (bus and train photography), where the bus is a solid
block of colour (particularly a red London bus) using ROC = 25 gives better results (see
User Guide section for an example). If the colours in the scan differ significantly
from the original slide, it is worth experimenting with ROC.
GEM (Grain Equalisation and Management). In conjunction with ROC, this can produce
excellent results from old faded slides
Cyberview vs Vuescan or Silverfast
Cyberview V1.15 was better than the current version of Vuescan at the time (needs an update
between current versions of both products)
Despite the claims made for Silverfast elsewhere, JS found the following problems, apart from
the fact that Silverfast is very difficult to master:
DigitDia Troubleshooting and FAQs
Page 5 of 6
Scan time much longer – Cyberview 2.5 mins, Silverfast 4 mins
Cyberview scans are sharper
Cyberview scans are better framed, although the edges were adjusted in Silverfast
Silverfast scans are angled – it is a mystery how this happens.
Silverfast scans sometimes are much grainier.
Silverfast scans sometimes have a blue cast.
Cyberview is the only software which automatically recognises the orientation of the slide
It is difficult to make a general recommendation. One comment is that JPG is better if you do
not need to process the scanned results, TIFF is better if you are going to do extensive postprocessing.
Scanning Time
I have a DigitDia 5000 connected to a PC with an AMD 64 Dual Core 5200 processor and 1 GB
RAM. With ROC, Auto exposure and Better quality, a scan takes 2.5. – 3 mins.
Are There Problems With Kodachrome Slides?
I have not found any problems with Kodachrome slides, but certain types of scenes, such as
underwater, may suffer from a loss of detail. See the statement from the Kodak Austin
Development Centre in the user Guide section
5.10 Image Editing Software
Here it is also difficult to make a general recommendation, it depends strongly on personal
requirements, and how much editing you want to do. The most common adjustment I make is
cropping, which is improving the original picture, not the quality of the scan.
5.11 Where Should I Buy a DigitDia Scanner
I bought mine from the official UK distributor Native Digital I found
them very helpful with responses to questions. There are apparently a lot of used scanners
offered on eBay. The factors affecting the decision to buy new or second hand are the same as
for many other purchases, e.g. a new purchase has a guarantee. Fortunately, I have not
experienced any problems, but I have 2 friends who have, and have received replacement
scanners under guarantee.
DigitDia Troubleshooting and FAQs
Page 6 of 6
Download PDF