Samsung Tech Talk - P.C. Richard & Son

Volume 3, Issue 10 Consumer Electronics
October 2009
Samsung Electronics America
Samsung Tech Talk
Your source for service information
Fixing the LN32A*** Stand Assembly
Inside this issue:
Fixing the
LN32A*** Stand
Assembly
1
RSE Zone
Changes
2
News from the
Zones
3
Introducing the
HMX-U10 Mini-
5
A Picture is Worth
1000 Words
6
Top Tech Tips
7
Common Capacitor Part Numbers
for TVs
11
Serial Number
Formatting
18
The Most Efficient 20
Way to Submit to
Tech Support for
Review
Samsung Adds
You Tube and
Blockbuster to
Blu–ray
21
Introducing the
A600AD Projector
25
Samsung Search
26
Scott Whitman
Manager – Product Support
The stand base assembly
for 2008 and 2009 32” LCD
TVs is shipped unassembled. The number one problem we’ve been seeing with
the stands is customers using the sheet metal (coarse
thread) screws when install-
Right: The machine screws.
These are the screws that must
be used when you connect the
neck to the base.
Above: The sheet metal screws.
These are the wrong screws to
use.
ing the stand instead of the
machine thread (fine thread)
screws. Using the sheet
metal screws can cause the
TV to wobble because the
screws can not be fully tightened.
Also, the neck has a keyed
entrance. Customers must
make sure they match the
key entrance to the base
correctly when they insert
the neck into the stand.
Right: Circled in
yellow, the keyed
entrance.
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
RSE Zone Changes
Jim Foster
Editor
As some of you may be aware, the RSE coverage has changed. See below for the new RSE coverage map.
Page 2
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
News From The Zones
RSE Agents
All Zones
Dick Adkins – Zone 1
parent and child, is the relationship between customer
and unit. In that sense, the unit is like a baby, it has
When a customer’s product fails and they need service
– they’re not happy.
issues, but can’t speak for itself. When it is sick, it can’t
say anything. It simply goes quiet and refuses to coop-
If it fails a second time (Redo) – they are REALLY un-
erate. The owner must then take it to the doctor and
happy. The customer may lose faith in the product and
explain all the symptoms and medical history. The doc-
will probably lose faith in your ability to repair the prod-
tor will know what questions to ask to get the proper
uct. Often, the second request for service is NOT an
diagnosis so that everyone can resume their happy life.
actual product failure, but a lack of confidence or misunderstanding of the first repair.
Such should be the process that you, the TV Doctor,
should follow. Ask for a history of symptoms. Just
Here are a few things you can do to avoid a Redo, re-
dealing with what you currently see may solve an im-
store confidence in the product, and boost the cus-
mediate problem, but the underlying problem may still
tomer’s confidence in you:
exist and, if you don’t discover the underlying problem,
•
Explain the repair.
you open up the opportunity for something to reoccur.
•
Demonstrate to the customer that the repair was
This is how you can reduce redo. Ask the questions.
successful.
•
•
Hang around with the customer for a while just to make
sure everything is working. When the repair is done,
Ask the customer if they have any questions or
ask the customer if the TV operates OK. Reducing
concerns about the repair or operation of the prod-
your REDO is very important. Just like a doctor, if you
uct.
have too many wrong diagnoses, you can lose your
Make a follow up phone call to ensure the cus-
license!
tomer is happy with the service you provided.
Fixing the product is critical – fixing the customer is
equally important.
Mitch Williams – Zone 3
I have taken over the GA, NC, and SC markets and will
be handling all service issues for these states. I no
Joe Ramos- Zone 2
The relationship that the owner of a product has with
longer have FL, AL, MS, and TN. It was good working
with you and I wish you the best.
his or her Appliance or TV is an odd one indeed. The
As we begin the month of October, you may now real-
owner treats the unit as if it’s a child. He cares for it,
ize that there are new trackers for your zone. Please be
cleans it, feeds it good electricity, and doesn’t want to
aware that these trackers may be calling about Long
part with it unless the unit is so headstrong that he de-
Term Pending (LTP) tickets. LTP is one of the meas-
cides to send it away. Much like a relationship between
urements that Samsung uses to measure service times.
Page 3
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
News From The Zones
RSE Agents
All Zones
(Continued from page 3)
issues have taken a jump. We need the support
LTP is the time that it takes for a customer to have a
of the ASC in getting these tickets completed
unit repaired. It begins at the call center, then the time
and closed out. Trackers will continue to call, as
to schedule and complete a call.
will your RSE, so do us a favor and make the
Samsung will become the leader in service in both Appliance and CE products by mid-2010. We hope you
will join us in becoming the best. In the upcoming
calls go away. Complete the tickets in a timely
manner!
• Its baaaaaack……….The ASTR function has
newsletters, look for your service center to be high-
returned after a hiatus of several months. The
lighted. I will be making service center visits and will
key here is to update your tickets quickly and
highlight one service center per month for going “above
close them out. Your ASC has material to help
and beyond the call”.
guide you if you need a refresher.
Next Month: LTR (Long Term Repair): This is the
amount of repairs greater than 7 days compared to all
repairs.
Randy Carney – Zone 6
A little bit about a lot of things:
• Keep an eye out for home appliance training announcements. Training has already been set for
Minneapolis / St. Paul, Wisconsin, central Illinois,
Linda Knudsen – Zone 8
Tips for the ASC - a quick reminder of things you can
do to help the customer repair be handled best.
• When you contact your RSE for assistance, always give your account #, best time to reach you,
and a brief summary of what you need. Ticket
numbers and claim #’s are great. Bear in mind
we may be traveling, so email is often a great
means to communicate.
and the Chicago area. More sessions will be announced, so keep an eye on Tech Talk, look for
• Update GSPN with your email addresses for all
e-mail announcements, and be sure to check
the different functions you use. If all are the
with your RSE if you have questions about train-
same email, then plug the same one into all the
ing in your area.
functions. You can log in, go to the Warranty/
• Hang in there………….Work continues on cor-
Part tab, then on the left column, go to “My Information”. You can also modify your call load.
recting some of the issues concerning the GSPN
website in our recent systems changeover. We
have a lot of the problems corrected already, and
are continuing to go after them every day, so we
hope to have things back very soon.
• Because of the GSPN issues, the pending ticket
Page 4
• Service areas can be updated in the same area.
You can add zip codes and remove.
• Make sure to update GSPN with status of the
ticket:
Volume 3, Issue 10 Consumer Electronics Newsletter
News From The Zones
RSE Agents
All Zones
(Continued from page 4)
⇒ When it’s confirmed > Enter a promise date,
or update to new date if the part has been
received.
⇒ When there’s a part BO or research issues
> Choose pending, enter part info.
⇒ When having repair issues > Call techline,
Introducing the HMX-U10 Mini-Cam
Michael Vigliotti
Product Support
Samsung is proud to introduce the new U10 Mini-Cam,
slated to be in stores by the end of September. This
compact new design allows complete portability at just
0.6” thick and 2.2” wide.
Let’s talk features.
The U10 min-cam will
record at Full HD
(1920x1080 /30p),
update status to pending tech support if no
while all other camcor-
solution.
ders of its kind record
⇒ When it’s done > Change status to done.
• If you are having a lookup issue in parts, or error
code, or service happening, sending a print
screen or digital picture of the service situation is
such a great tool. They say a picture is worth a
1000 words.
• Tickets in our system allow you to add notes,
such as attempts to reach an appliance owner,
comments or issues dealing with a customer, or
details of findings from a call. You can go under
inquiry or resolution after service tracking,
choose add, enter your comment. Save once or
it will add your note as many times as you keep
entering and saving.
• Warranty or claim issues are best addressed by
listing the claim #, customer last name, and your
issue. Keeping your comments to the point
helps us not get bogged down with detail.
Samsung Tech Talk
at a lesser
1440x1080/30p. Not
only can you get crystal clear video, but the
camcorder also doubles as a 10 mega pixel camera to
give you a true 2-in-1 HD device.
Talk about comfort! The newly designed angled lens is
completely ergonomic. After taking a few shots with
this camera and its 7° angled lens, you will wonder why
cameras were ever made with a straight lens before.
What about fashion? The U10 will come in five different
colors. You could opt for flashy red or you can stick
with the classic metallic.
The U10 is small for sure, but does that mean you can
only use it to record for a few minutes? External flash
memory is another great feature adopted in this camcorder. Now if your memory fills up, you just insert another SD/SDHC card and continue recording. No onboard hard drive like the competitors gives you a lot
more freedom when it comes to when and where you
can record your favorite moments.
But how much will it cost? This is the only mini-cam
being sold that records at Full HD for just under $200.
Why buy any other?
Page 5
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
A Picture Is Worth 1000 Words
Adam Vogel
Product Support
We’ve all heard this saying, but how many actually believe in it? I know I do, and I bet after reading this arti-
New thoughts – 4:3 image on a 16:9 panel, customer
education issue. A phone fix.
cle, some of you will too. Far too many times, you as
service centers are left with vague defect descriptions
in your service order tickets. Good information is vital to
your troubleshooting processes and may prevent un-
Call 2
Model – HPT5054
needed trips to the customer’s home.
Defect – Part of the video is missing.
When your scheduler is calling to set up a service ap-
Initial thoughts – Possible buffer issue or potential
panel issue.
pointment with the customer who is having a distorted
video or lines on the screen, try to have them send you
a digital photo. A simple photo can sometimes easily
identify a problem that does not necessitate a service
visit. This not only saves you a trip to the home, but it
also saves the customer time because the customer
does not have wait for your at the house.
Once you have the photo in hand, you can then begin
your troubleshooting as well as provide this information
to technical support for even further assistance. Let’s
look at a few examples below:
Call 1
Model – LN46B650
Defect – Video has a bars on the sides of the picture,
audio is ok.
Initial thoughts – Possible defective panel or T-con.
New thoughts – Half the screen is missing. This seems
like a Y-upper buffer problem
Clearly, both of these examples were pretty straightforward, but I can assure you, if you begin this practice,
you‘ll correctly identify the symptom the first time, which
will improve your return on investment. First time fix
(FTF) will rise since you’ll be ordering the correct parts
the first time. Your cost of service will be reduced,
therefore, Samsung will reward you with additional
work. Your Redo percentage will be lower since you’ll
be identifying the problem the first time. And most importantly, you’ll save potentially hundreds of dollars
worth of expenses for your company.
Page 6
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Top Tech Tips
Jorge Tavora
Product Support Manager
Model: LN40B530P7FXZA
Symptom: There is a discoloration in the picture along the bottom edge.
Cure: After removing the bezel, loosening the two screws shown below a ¾ turn counter clockwise fixed the issue.
Thanks to: Aksarben TV & Digital Services.
Page 7
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Top Tech Tips
Continued
Model: PN50B850Y1FXZA, PN50B860Y2FXZA
Symptom: Early production PDP may exhibit excessive buzzing noise. Muting the sound has no effect on the noise
level.
Cure: Install rubber support to the sides of the Y-main board. By installing these rubber supports, we are preventing the
back cover from vibrating. Rubber support part number BH73-60304F.
The serial number of the set must fall within the serial number ranges from the Bulletin below.
Go to GSPN http://service.samsungportal.com for full details: Bulletin Number ASC20090915001.
Page 8
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Top Tech Tips
Continued
Model: FPT5094WX/XAA
Symptom: Power supply failure
Cure: Customer states that his AV center keeps going in and out. After disassembling the STB receiver, we noticed the
caps were swollen. The image shows the caps with the part and values for the caps. Replacing them fixed the problem.
Thanks to: WILLISTON PARK TV FE MANAGER
Page 9
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Top Tech Tips
Continued
Model: LN37A550P3FXZA
Symptom: After replacing the main PCB, the light effect stayed on and the feature to turn it on or off was not available in
the user menu.
Cure: To access the service mode, go to options in the service menu and set it to the right model code. If the model is
wrong in the option setting, features will be missing in the user menu.
Thanks to: USCO1
Model: HLR6168WX/XAA
Symptom: There is a vertical line on the left side of the screen in every mode. See the picture below.
Cure: Replace the light tunnel. If the light tunnel is not available, replace the LE.
Thanks to: WILLISTON PARK
Page 10
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Common Capacitor Part Numbers for TVs
Jim Swift
Manager – RTSC
Over the past few months, we have noticed a number of capacitor failures in Switch Mode power supplies and Inverter
boards. The failure symptoms are wide ranging, but the common item is the capacitor is swollen on the top or around the
center. Al Ebrahimi in our parts center has provided a listing of common capacitor part numbers that might be useful in
repairing these units.
TV Model
SMPS
Board
Side Label
version
BN4400191B
CN01, CK02,
CJ03
CZ04, SQ05
BN4400208A
SS06
BN4400199A
SQ01
LN32A330
J1D
LN40A330
J1D
BN4400199B
AA02
BN4400191B
CT01
BN4400208B
CV02
LN26A450
C1D
Page 11
Location
Capacitor for Service
Spec
Part Number
CB852
25V 820uF
BN81-02019A
CM851,CM852
,CM860
CM856
CM858
CM861
CB852
CM851,CM852
CM853,CM858
CM859
CM807
CM852,CM853
CM872,CM873
35V 1000uF
BN81-03142A
25V 1000uF
25V 470uF
10V 2200uF
25V 1000uF
35V 1000uF
25V 1000uF
25V 470uF
100uF,20%,50V
1000uF,10V
470UF,20%,25V
BN81-02020A
BN81-03132A
BN81-03078A
BN81-02020A
BN81-03142A
BN81-02020A
BN81-03132A
BN81-03136A
BN81-02018A
BN81-02158A
CM876,CM881
820uF 25V 105Ԩ
BN81-02021A
CM852,CM853
CM872,CM873
CM876,CM881
CB852
CM851,CM852
,CM860
CM856
CM858
CM861
CB852
CM851,CM852
CM853,CM858
CM859
10V 1000uF
25V 470uF
25V 820uF
25V 820uF
BN81-02018A
BN81-03132A
BN81-02021A
BN81-02019A
35V 1000uF
BN81-03142A
25V 1000uF
25V 470uF
10V 2200uF
25V 1000uF
35V 1000uF
25V 1000uF
25V 470uF
BN81-02020A
BN81-03132A
BN81-03078A
BN81-02020A
BN81-03142A
BN81-02020A
BN81-03132A
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Common Capacitor Part Numbers For TVs
continued.
TV Model
SMPS
Board
Side Label
version
LN37A450
C1D
BN4400217A
PE01, AA02
LN37A450
C1D
LN37A450
C1D
LN37A530
P1F
BN4400217A
Location
CB852
CM851,CM852
CM853,CM858
CM859
Capacitor for Service
Spec
25V 1000uF
35V 1000uF
25V 1000uF
25V 470uF
Part Number
BN81-02020A
BN81-03142A
BN81-02020A
BN81-03132A
CM852,CM853
1000uF,10V
BN81-02018A
CM872,CM873
470UF,20%,25V
BN81-02158A
CM876,CM881
820uF 25V 105Ԩ
BN81-02021A
CM852,CM853
10V 1000uF
BN81-02018A
CM872,CM873
CM876,CM881
CB852
CM851,CM852
CM853,CM858
CM859
25V 470uF
25V 820uF
25V 1000uF
35V 1000uF
25V 1000uF
25V 470uF
BN81-03132A
BN81-02021A
BN81-02020A
BN81-03142A
BN81-02020A
BN81-03132A
PE01, AA02
BN4400199B
AA02
BN4400216A
AA01
CM804,CM806
BN4400197A
SQ01, CN02,
SS03
CK07, AA09
LN40A530
P1F
Page 12
SQ04, CN05,
SS06,
CK08, AA10
BN81-02020A
10*20
CM809,CM812
BN4400199A
1000uF 25V 105Ԩ,
1000uF 10V 105Ԩ,
BN81-02017A
CM807
CM852,CM853
CM872,CM873
10*16
100uF,20%,50V
1000uF,10V
470UF,20%,25V
BN81-03136A
BN81-02018A
BN81-02158A
CM876,CM881
820uF 25V 105Ԩ
BN81-02021A
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Common Capacitor Part Numbers For TVs
continued.
TV Model
SMPS
Board
Side Label
version
BN4400202A
SQ01, AA02,
SS03,
SX04, CN10
LN46A530
P1F
Capacitor for Service
Location
Spec
Part Number
CM807
NXB5.0TP50VB100M
BN81-03136A
CM852,CM853
LXZ5.0TP10VB1000M
BN81-02018A
CM872,CM873
LXV25VB470M
BN81-03145A
CM876,CM881
NXB25VB820M
BN81-02021A
CM851,CM852
BN4400203A
SQ05, AA06,
SS07,
SX08, CN09
1000uF 25V 105Ԩ,
BN81-02020A
10*20
CM854,CM855
1000uF 16V 105Ԩ,
BN81-03121A
10*20
BN4400200A
SQ01
CM852,CM853
10V 1000uF
BN81-02018A
CM872,CM873
25V 470uF
BN81-03132A
CM876,CM881
25V 820uF
BN81-02021A
CM851,CM852
LN52A530
P1F
BN4400201A
1000uF 25V 105Ԩ,
BN81-02020A
10*20
SQ02
CM854,CM855
1000uF 16V 105Ԩ,
BN81-03121A
10*20
LN32A540
P2D
Page 13
BN4400208A
SQ01, SS02
CB852
25V 1000uF
BN81-02020A
CM851,CM852
35V 1000uF
BN81-03142A
CM853,CM858
25V 1000uF
BN81-02020A
CM859
25V 470uF
BN81-03132A
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Common Capacitor Part Numbers For TVs
continued.
TV Model
SMPS
Board
Side Label
version
Location
CM804,CM806
BN4400197A
LN40A540
P2F
BN4400202A
BN81-02017A
10*16
100uF,20%,50V
1000uF,10V
470UF,20%,25V
BN81-03136A
BN81-02018A
BN81-02158A
CM876,CM881
820uF 25V 105Ԩ
BN81-02021A
CM807
CM852,CM853
CM872,CM873
NXB5.0TP50VB100M
LXZ5.0TP10VB1000M
LXV25VB470M
CM876,CM881
NXB25VB820M
BN81-03136A
BN81-02018A
BN81-03145A
BN81-02021A
SQ01, SS02
CM854,CM855
LN32A550
P3F
CB852
CM851,CM852
CM853,CM858
CM859
SQ01, SS02,
AA03
1000uF 25V 105Ԩ,
BN81-02020A
10*20
SQ03, SS04
LN46A540
P2F
Page 14
1000uF 10V 105Ԩ,
CM807
CM852,CM853
CM872,CM873
CM851,CM852
BN4400208A
BN81-02020A
SQ02
LN46A540
P2F
BN4400203A
1000uF 25V 105Ԩ,
Part Number
10*20
SQ01
CM809,CM812
BN4400199A
Capacitor for Service
Spec
1000uF 16V 105Ԩ,
10*20
25V 1000uF
35V 1000uF
25V 1000uF
25V 470uF
BN81-03121A
BN81-02020A
BN81-03142A
BN81-02020A
BN81-03132A
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Common Capacitor Part Numbers For TVs
continued.
TV Model
SMPS
Board
Side Label
version
LN37A550
P3F
BN4400216A
AA01
Location
CB852
CM851,CM852
CM853,CM858
CM859
CM804,CM806
BN4400197A
LN40A550
P3F
1000uF 25V 105Ԩ,
CM809,CM812
BN81-02020A
1000uF 10V 105Ԩ,
BN81-02017A
BN4400199A
SS06, SQ08,
CN09, CK12
CM807
CM852,CM853
CM872,CM873
10*16
100uF,20%,50V
1000uF,10V
470UF,20%,25V
BN4400199A
SS06, SQ08,
CN09, CK12
CM876,CM881
820uF 25V 105Ԩ
BN81-02021A
CM807
NXB5.0TP50VB100M
BN81-03136A
BN4400202A
SQ01, AA02,
SS03,
SX04, CN09
CM852,CM853
CM872,CM873
CM876,CM881
LXZ5.0TP10VB1000M
LXV25VB470M
NXB25VB820M
BN81-02018A
BN81-03145A
BN81-02021A
LN46A550
P3F
CM851,CM852
BN4400203A
1000uF 25V 105Ԩ,
BN81-03136A
BN81-02018A
BN81-02158A
BN81-02020A
10*20
SQ05, SS06,
SX07, CN08
CM854,CM855
1000uF 16V 105Ԩ,
10*20
Page 15
Part Number
BN81-02020A
BN81-03142A
BN81-02020A
BN81-03132A
10*20
SQ01, CN03,
SS05, CK10
LN40A550
P3F
Capacitor for Service
Spec
25V 1000uF
35V 1000uF
25V 1000uF
25V 470uF
BN81-03121A
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Common Capacitor Part Numbers For TVs
continued.
TV Model
SMPS
Board
Side Label
version
BN4400200A
SQ01
Location
CM852,CM853
CM872,CM873
CM876,CM881
CM851,CM852
LN52A550
P3F
BN4400201A
CM854,CM855
BN4400202A
SQ01, SS02
LN52A580
P6F
BN4400200A
SQ01
LN46A630
M1F
BN4400203A
SQ01, AA02
1000uF 25V 105Ԩ,
Part Number
BN81-02018A
BN81-03132A
BN81-02021A
BN81-02020A
10*20
SQ02
LN46A580
P6F
Capacitor for Service
Spec
10V 1000uF
25V 470uF
25V 820uF
CM807
CM852,CM853
CM872,CM873
CM876,CM881
CM852,CM853
CM872,CM873
CM876,CM881
CM851,CM852
1000uF 16V 105Ԩ,
10*20
NXB5.0TP50VB100M
LXZ5.0TP10VB1000M
LXV25VB470M
NXB25VB820M
10V 1000uF
25V 470uF
25V 820uF
1000uF 25V 105Ԩ,
BN81-03121A
BN81-03136A
BN81-02018A
BN81-03145A
BN81-02021A
BN81-02018A
BN81-03132A
BN81-02021A
BN81-02020A
10*20
LN46A630
M1F
LN32A650
A1F
Page 16
BN4400203A
SQ01, AA02
CM854,CM855
BN4400208A
SQ01, SS02
CB852
CM851,CM852
CM853,CM858
CM859
BN4400199A
SQ02, SS03
CM807
1000uF 16V 105Ԩ,
BN81-03121A
10*20
25V 1000uF
35V 1000uF
25V 1000uF
25V 470uF
BN81-02020A
BN81-03142A
BN81-02020A
BN81-03132A
100uF,20%,50V
BN81-03136A
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Common Capacitor Part Numbers For TVs
continued.
TV Model
SMPS
Board
Side Label
version
LN40A550
P3F
BN4400199A
SS06, SQ08,
CN09, CK12
BN4400203A
SQ01, SS03
Part Number
CM872,CM873
470UF,20%,25V
BN81-02158A
CM876,CM881
820uF 25V 105℃
1000uF 25V 105℃,
10*20
1000uF 16V 105℃,
10*20
NXB5.0TP50VB100M
LXZ5.0TP10VB1000M
LXV25VB470M
NXB25VB820M
1000uF 25V 105℃,
10*20
1000uF 16V 105℃,
10*20
10V 1000uF
25V 470uF
25V 820uF
1000uF 25V 105℃,
10*20
1000uF 10V 105℃,
10*16
1000uF 25V 105℃,
10*20
1000uF 16V 105℃,
10*20
1000uF 25V 105℃,
10*20
1000uF 16V 105℃,
10*20
BN81-02021A
CM851,CM852
CM854,CM855
LN46A650
A1F
BN4400202A
SQ02, SS04
BN4400201A
SQ01
CM807
CM852,CM853
CM872,CM873
CM876,CM881
CM851,CM852
CM854,CM855
LN52A650
A1F
BN4400200A
SQ02
LN40A750
R1F
BN4400197A
SQ01
LN46A750
R1F
BN4400203A
SQ01, SS02
LN52A750
R1F
BN4400201A
SQ01
Page 17
Location
Capacitor for Service
Spec
CM852,CM853
CM872,CM873
CM876,CM881
CM804,CM806
CM809,CM812
CM851,CM852
CM854,CM855
CM851,CM852
CM854,CM855
BN81-02020A
BN81-03121A
BN81-03136A
BN81-02018A
BN81-03145A
BN81-02021A
BN81-02020A
BN81-03121A
BN81-02018A
BN81-03132A
BN81-02021A
BN81-02020A
BN81-02017A
BN81-02020A
BN81-03121A
BN81-02020A
BN81-03121A
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Serial Number Formatting
Jet Nyamwange
Warranty Dept.
It’s the ASC’s Responsibility to verify both the MODEL and SERIAL NUMBER . This data MUST be obtained from
the Actual Unit , not the outside of the Box.
The serial number of most Samsung products is 15 digits long. Sometimes, it’s 11 digits long. In all cases, it consists
of both numbers and letters.
How do you determine the Validity of a Serial Number?
Important: Without the Correct MODEL and SERIAL NUMBER, Warranty Claims will not be PAID.
How do you Determine Production Year and Month in the Serial Number?
(This is very beneficial for ASCs that do Dealer Stock Repairs)
The production year is determined by the letter preceding a series of 6 digits in a row of the Serial Number. The Letter represents’ the Year as shown below (Year = It’s Always a Letter):
In 15 digit serial numbers, the production date can be determined by the 8th and 9th digit of the serial number, for
example:
In 11 digit serial numbers, the production date can be determined by the 4th and 5th digit of the serial number,
for example:
All Serial Numbers MUST end with a Letter. This is known as a Check Digit. For example:
Page 18
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Serial Number Formatting
Continued.
PROOF OF PURCHASE
Proof of Purchase Policy for CE – Consumer Electronics ASCs*
*As noted in Policy and Procedure Manual
PROOF OF PURCHASE REQUESTS
Proof of Purchase Requirements for IN-WARRANTY based on DOM + 60:
•
In Warranty is defined as the period from Date of Manufacture, plus product warranty length, plus 60 days.
•
Customer does not have to provide POP documentation if their unit is within the Warranty Period based on the
DOM + 60 day calculation.
•
ASC does not have to submit POP documentation if the DOM + 60 rule applies. This includes exchanges for
TAT reasons.
B) Proof of Purchase Requirements for units outside the DOM + 60 Rule
•
Customer must supply Proof of Purchase to receive an in warranty repair.
•
ASC must keep POP on file for 1 year from the claim PAY date. SEA will randomly audit claims and ASC must
provide POP copies when asked.
•
If copies are not provided within 14 days of request, the claim will be charged back to ASC.
NOTE:
Bill of Sale is Mandatory for Error Codes listed below:
DC008: Distribution Period Exceeds HQ guideline. Please provide BOS to Warranty Department
DC009: Same S/N and Model but different purchase date from previous repair data. Please Provide Bill of Sale.
Page 19
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
The Most Efficient Way To Submit Tickets To
Technical Support For Review
Jorge Tavora
Product Support Manager
Tech support receives many tickets for review and some have nothing to do with Tech Support. This causes delays for
servicers who submit tickets for technical support or exchange requests.
If you have a part issue such as “parts back order or “part not in stock”, do not choose “Tech Support needed”, instead
choose “Parts back ordered/not available”.
If you have a unit that you feel cannot be repaired or you need more Technical Support, choose “Tech Support needed”
in the Reason choices.
When submitting for technical support or exchange request, make sure to include the following:
•
Symptom details as you see it
•
Parts replace
•
Pictures (if it’s a video problem or physical damage)
•
Repair start date
•
How many trips to the customers home
•
Technician telephone number
This can help Tech Support process your request faster and avoid unnecessary delays.
Page 20
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Samsung Adds Blockbuster and You Tube to Blu ray
Russ Berczuk
Manager—Product Support
On September 3, 2009, Samsung Electronics released a firmware update for the BD-P1590, BD-P1600, BD-P3600, and
BD-P4600 Blu-ray players which support Netflix movie streaming and Pandora music radio streaming. The firmware
adds the ability to access Blockbuster and You Tube through the Internet and changes the main Samsung video screen
and menu system to include Blockbuster and YouTube.
Customers can download this firmware update from Samsung.com to their computers, copy it to a USB device or burn it
to a CDROM, and then use the USB device or CDROM to update their players. They can also download the update directly through their players’ Ethernet or wireless Internet connection.
The following instructions document how to use the Search feature to view desired videos.
After you install the firmware or after you have purchased a Samsung Blu-ray player that is already equipped with the
added features, just click one of the remote control’s color buttons or select one of the services from the player’s menu.
YouTube
Before using the YouTube feature, you have to run through the disclaimer selecting between Canada, Mexico, and the
United States, followed by several pages of disclaimer documentation.
YouTube has a long list of options to choose from on two Main screens, including My Favorites, which can be accessed
if you already have a YouTube account setup. My Favorites will pull up a keyboard to enter in your user name and
password.
Page 21
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Samsung Adds Blockbuster and You Tube to Blu ray
Continued
Right: You Tube’s
Main screen number 1.
Right: You Tube’s
Main screen number 2.
Right: You Tube’s
Search keyboard.
The second Main screen includes a Search feature. To start using Search, highlight Search on the left side of the screen.
After the Search menu appears, highlight Keyword on the right side of the screen, and then press Enter. This will bring
up a keyboard you can control with the player’s remote control.
Page 22
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Samsung Adds Blockbuster and You Tube to Blu-ray
Continued
Using the You Tube Search Feature
To use the You Tube search feature, follow these steps:
1. Using the remote control, highlight the keypad button that contains the letters or numbers you want to enter.
2. Press Enter to enter letters or numbers.
Note: Each time you press the Enter button, the Keyboard cycles through the text characters on the button
you’ve highlighted (each press must be within 2 seconds of the previous press). Stop pressing when the character you want appears in the white text box.
3. After the character you want appears in the white text box, repeat Step 2 to add additional characters or move to
another keypad button and start entering other characters. If the text you enter matches You Tube video titles or
subject matter, titles will start appearing on the right side of the keyboard screen.
4. When the title or topic that resembles what you want to view appears, highlight it, and then press Enter on the remote control. The title will appear in the text box.
5. Press the yellow Search button on the remote control to start the search.
6. After the search is completed, a list showing thumbnails with titles appears. Highlight the topic or title you want, and
then press Enter. Playback will occur in a small picture box.
Picture Box and Information Screen
Full Screen Video
Toggling Between the Small Picture Box and Full Screen
You can toggle between the small picture box and full screen by pressing the Enter button on the remote control. Once
playing is completed, a page with titled thumbnails is displayed that you can scroll through to search for similar selections.
Page 23
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Samsung Adds Blockbuster and You Tube to Blu-ray
Continued
Blockbuster
The Blockbuster movie store was not yet available at the time of this article. However, the engine that will be available is
shown above. Blockbuster offers TV shows, movies rated by popularity, and a search engine which operates similar to
You Tube’s. You can purchase or rent movies and TV shows. Purchases and rentals are billed to a credit card which
needs to be on file with Blockbuster.
On the Blockbuster main screen, My Library is where your purchased and rented movies are stored. Configure is
where you enter the activation code that you obtain from Blockbuster online for this service. Help will show you the customer care number for Blockbuster as well as the device name, Device ID, and device software/firmware version.
Page 24
Volume 3, Issue 10 Consumer Electronics Newsletter
Samsung Tech Talk
Samsung Introduces the A600 HD Projector
Jeff Brutman
Assistant Publications Manager
Here’s the newest great A/V gadget from Samsung: the A600 Home Theater Projector. What makes the A600 different?
Full High-Def 1080p performance like the higher-end models.
Design-wise, the A600 features rounded edges, a glossy black finish, low operating noise, and weighs less than 13
pounds. Its two mode lamp can last up to 4000 hours in eco mode or 3000 hours in full, 220 watt ,high bright mode. And
because of its shorter 1.99 throw ratio, you can install it on the floor close to the screen or mount it on the ceiling.
You can connect the A600 to almost any video source. It offers two HDMI ports, component, composite, and S-Video
inputs, and an analog 15-pin VGA jack that lets you grab streaming video or slide shows from your home PC. What’s
more, it’s fully compatible with the latest in Blu-ray technology and boasts a 24 Frame True Film mode that accurately
reproduces any film’s original 24 frame per second frame rate so you can see your movies as they were meant to be
seen.
Aimed at savvy consumers and home theater enthusiasts looking to create a great home theater experience at a price
that doesn’t break the bank, the A600 is a great alternative to entry-level projectors that lack full HD quality.
Samsung Electronics America
105 Challenger Road
Ridgefield Park, NJ 07660
The information in this bulletin is published for experienced repair technicians
only and is not intended for use by the public. It does not contain warnings to
advise non-technical individuals of possible dangers in attempting to service a
product. Only experienced professional technicians should repair products
Phone: 201-229-4251
powered by electricity. Any attempt to service or repair the product or products
dealt with in this information by anyone else could result in serious injury or
death. Information provided in this bulletin is subject to change or update without notice.
Page 25
Samsung Electronics America
Samsung Search
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