AT&T 518-455-315
(6-92)
AT&T
PARTNER ® II Communications System
Release 3
System Planner
Copyright © 1992 AT&T
All Rights Reserved
Printed in U.S.A.
518-455-315
Issue 1
June 1992
Notice
Every effort was made to ensure that the information in this Planner was complete and accurate at the time of printing. However, information is subject to change.
Trademarks
PARTNER is a registered trademark of AT&T.
Call Assistant, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, and MLS-6 are trademarks of AT&T.
Ordering Information
The order number for this Planner is 518-455-315. To order additional copies, call 1 800 432-6600 in the continental U.S. and 1 800 255-1242 in Canada. For
more information on how to order other system reference materials, see the PARTNER II Communications System Programming and Use guide.
Support Telephone Numbers
In the continental U. S., AT&T provides a toll-free customer helpline 24 hours a day. Call the AT&T
Helpline at 1 800 628-2888 if you need assistance when programming or using your system.
Outside the continental U. S., contact your local AT&T Authorized Dealer.
Contents
Introduction
4
Form A Instructions: System Configuration
5
Form B1 Instructions: System Extensions
7
Form B2 Instructions: Customized Extension Settings
8
Form C Instructions: Button Programming Templates
10
Form D Instructions: Disallowed, Allowed, and Emergency Telephone Numbers
14
Form E Instructions: Speed Dial Numbers
15
System Planner Worksheet
16
Form A: System Configuration
A-1
Form B1: System Extensions
B-1
Form B2: Customized Extension Settings
B-2
Form C1: Button Programming Template (MLS-34D)
C-1
Form C2: Button Programming Template (MLS-CA24)
C-2
Form C3: Button Programming Template (MLS-18D)
C-3
Form C4: Button Programming Template (MLS-12D/MLS-l2)
C-4
Form C5: Button Programming Template (MLS-6/MLC-6)
C-5
Form D: Disallowed, Allowed, and Emergency Telephone Numbers
D-1
Form E: Speed Dial Numbers
E-1
3
Introduction
Setup decisions for your PARTNER® II Communications System should be recorded on the forms in this Planner. The forms must be filled out before installation
to provide guidance for the technicians who install and program the system. They should also be used to record changes after installation, so that you have an
ongoing record of the programming for your system. If programming is inadvertently erased (for example, in the event of an extended power failure), the forms can
be used to reprogram your system.
As part of the planning process, you should identify a person in your company to act as System Manager for your phone system. The System Manager is the
person who is responsible for your telephone system. The System Manager should work with your salesperson to fill out the forms in this guide, and should
participate (with an alternate) in the training for the system. The System Manager can then provide training, answer questions for telephone users, and perform
any additional programming for the system.
Filling Out Planning Forms
We suggest you complete the forms in pencil, as follows:
1. When you purchase your system, your salesperson will help you decide how to set it up. During this discussion, the salesperson should fill out the System
Planner Worksheet, to provide a quick overview of your basic setup decisions.
2. Your salesperson should fill out Form A (to describe your overall system configuration) and Form B1 (to record basic information for each system extension).
If you want to customize extension settings for different user groups, your salesperson should also complete Form B2.
NOTE: For system options that require programming, the forms show the name of the procedure and the programming code in the form { #NNN } (for example, Line Assignment {#301} ); centralized programming procedures for individual extensions are identified by the letters {CTP} for “Centralized Telephone
Programming” (for example, Line Ringing {CTP} ).
3. Your salesperson should provide advice to help you fill out any additional forms needed for installation.
■ If you want button features programmed onto user telephones centrally (instead of letting users do it themselves), indicate the desired button programming
using the appropriate telephone templates in Form C.
■ If you plan to use dialing restrictions, you can use Form D to specify a list of emergency telephone numbers that will override restrictions. You can also use
Form D to specify lists of Disallowed and Allowed numbers, to fine tune the dialing capabilities for individual extensions.
■ If you want System Speed Dial numbers programmed that will be available to all system users, fill out the top portion of Form E.
After filling out the forms, the salesperson will take a copy and leave you a copy of the filled-out forms. Keep your copy in a safe place.
Training
An AT&T representative will provide training at your place of business when the system is installed and programmed. The representative will demonstrate how to:
■ Handle calls and use system features
■ Program features and phone numbers onto phone buttons
■ Change the programming for the system and for individual telephones
■ Use the Quick Reference card and the Programming and Use guide.
To prepare for training, please. . .
■ Set aside 30-60 minutes of UNINTERRUPTED time for training on installation day, preferably in a quiet place away from distractions.
■ Designate one person (generally the System Manager) and an alternate to participate in the training. The persons you select will then train the rest of your staff.
This training will ensure that you take maximum advantage of your new AT&T system. Thank you for your cooperation.
4
Form A Instructions: System Configuration
Salesperson completes Items 1-11.
Sales Support Representative completes 12-14.
HUNT-g
Hunt Group (1-6). Sends incoming calls directly to an extension in
a group. Programmed by setting Group Call Distribution {#206}
to “Assigned” for covered lines (Hunt Groups 1-6 only); also
identify Hunt Group extensions using Form B2.
VMS-AA
Automated Attendant service of PARTNER MAIL. If the receptionist does not answer an incoming call, lets the caller select an
extension or route. Programmed by setting Group Call Distribution {#206} to “Assigned” for covered lines (Hunt Group 7 only).
Indicate desired service options in Item 9 of this form; also identify
Hunt Group 7 (VMS) extensions using Form B2.
VMS-MAIL
Voice Mail coverage (personal line) by PARTNER MAIL. Programmed by setting Group Call Distribution {#206} to
“VMSLineCover” for covered lines (Hunt Group 7 only).
AA
Automated Attendant service by PARTNER Attendant. Programmed using AA Extensions {#607) to identify attendant
extensions to the system.
7. System Lines
Specify the number of telephone lines in the space provided, then enter information about individual lines in the table. Be sure to list the lines assigned to all
extensions first, followed by personal or dedicated lines.
Number of Lines {#104}
Indicate the number of lines to be assigned to all extensions, as noted in Item
1c of the System Planner Worksheet. Number of Lines {#104} can be used
to assign that number of lines to all extensions. This procedure should be used
only for installation—using it later erases custom line settings for all extensions.
Telephone Number
Record the telephone number associated with each line.
Line Type {#201}
Enter TT for touch-tone lines or R for rotary lines. Dial Mode {#201 } can be
used to identify rotary lines to the system.
Line Owner {#301 }
For a personal or dedicated line, indicate the user name or equipment description. (If another user provides backup call coverage on the line, note the name
of that user in parentheses.) Line Assignment {#301} can be used to assign
personal or dedicated lines (Form B2 records custom assignments).
Line Coverage
If desired, identify an automated answering option for incoming calls on each
line. (If all calls on a line should be covered by a human operator, leave this
column blank.) To avoid confusing callers, it is recommended that you choose
only one of the DXD, vms-AA, or AA options to handle incoming calls throughout your system (unlike ASA, HUNT-g, or VMS-MAIL, which may be used in
conjunction with other automated answering options).
Caller ID?
Check this column to indicate lines on which you have local telephone company
Caller ID service. For dial-code features that support this service, see Form C.
Other Subscription Services
If applicable, indicate any other local telephone company subscription services
(such as Call Waiting) available on the line.
NOTE: To use the VMS-AA or VMS-MAIL options, you must purchase a
PARTNER MAIL™ system separately. Likewise, you must purchase a PARTNER Attendant to use the AA option.
ASA
DXD
Automatic System Answer. Plays a recorded message and places
a call on hold until the receptionist is free. Programmed using
Automatic System Answer Lines {#204}, Automatic System
Answer Delay {#110}, Automatic System Answer Button
{#111}, and Automatic System Answer Record/Playback {CTP
[ Intercom ] [ 8 ] [ 9 ] [ 1 ] }.
Direct Extension Dialing. Lets callers dial extensions without
waiting for the receptionist. Programmed using Direct Extension
Dial Lines {#205}, Direct Extension Dial Delay {#112}, Direct
Extension Dial Button {#113}, and Direct Extension Dial
Record/Playback {CTP [ Intercom ] [ 8 ] [ 9 ] [ 2 ] }.
8. System Settings
Check boxes that apply to indicate settings that affect the entire system.
Transfer Return Rings {#105}
By default, a transferred call that is not answered within 4 rings returns to the
transfer return extension (see Form B1 ). To change the default, check this box
and indicate the preferred number of rings (0-9). For no return, enter 0.
Outside Conference Denial {#109}
To prevent all users from conferencing with more than one outside party, check
this box.
5
PARTNER MAIL Automated Attendant Service
If you want to use PARTNER MAIL Automated Attendant service (see the VMSAA option for Line Coverage in item 7), check this box. Also indicate for VMS
Hunt Delay {#506} if PARTNER MAIL provides immediate or delayed call
handling, and for VMS Hunt Schedule {#507} if PARTNER MAIL covers calls
all the time, during the day only, or at night only. Both settings apply to all lines
covered by PARTNER MAIL Automated Attendant service.
Toll Call Prefix {#402} not required
If dialing a “0” or ”1” to make toll calls is NOT required, check this box,
System Password {#403}
If a System Password is desired, check this box and indicate the 4-digit password. Whoever knows the password can place any type of call at any time,
regardless of dialing restrictions.
NOTE: If a System Password is programmed, it must be entered to turn Night
Service on and off. Also, users at Night Service Group extensions must enter
the password before placing outside calls—except Marked System Speed Dial
numbers and numbers on the Emergency Phone Number List.
Caller ID Devices
If you want to connect a Caller ID device (such as a PC to process Caller ID
information) directly to a system line, check this box. Separate wiring runs will
be required to connect each device directly to the network interface jack for a
line.
Emergency Telephone Number List
If a list of emergency phone numbers (such as 911 ) is desired—to allow any
extension with access to an outside line to override dialing restrictions and dial
those numbers-heck this box and list the numbers on Form D.
10. Auxiliary Equipment (Extensions)
Check boxes that apply for auxiliary equipment connected to extensions,
indicating extension numbers as needed (Form B1 shows all system extension
numbers).
Night Service Button {#503}
If Night Service is desired, check this box and identify extensions in the Night
Service Group using Form B1. A button must be programmed at extension 10
to turn Night Service on and off.
Check boxes that apply for auxiliary equipment connected to the control unit or
to system wiring. Also, specify the following items as appropriate:
Hotline{#603}
For any number of Hotline phones, specify the extension number of the Hotline
phone and a single alert extension (for example, enter 15/10 for a Hotline at
extension 15 that alerts extension 10). If the loudspeaker paging system is to be
alerted, enter “70” as the alert extension. Do not connect a Hotline phone to
extension 10, 16, 22, 28, 34, 40, 46, or 52.
SMDR Record Type (#608}
If a call-reporting device (such as a printer or call accounting processor) will be
connected, indicate whether information should be collected for all calls or for
outgoing calls only.
Doorphone Extensions {#604/##605, #606}
For each doorphone (2 maximum), specify the extension number of the
doorphone and any number of alert extensions. Do not connect a doorphone to
extension 10, 11, 16, 17, 22, 23, 28, 29, 34, 35, 40, 41, 46, 47, 52, or 53.
Loudspeaker Paging
If a loudspeaker paging system to be connected to the control unit supports
multiple zones, indicate the number of zones.
11. Notes
9. Auxiliary Equipment (System)
Enter any additional information to communicate to the installer.
6
Form B1 Instructions: System Extensions
MAIL system to either two or four extensions, depending on the configuration. (Do not
connect PARTNER MAIL to extension 10, 16, 22, 28, 34, 40, 46, or 52.) Also use the
Trans. Return Ext. {#306} column to indicate an extension (such as extension 10) where
unanswered calls will be picked up by a human operator. Enter a letter in the User
Group ID column to identify the VMS extensions user group (from the System Planner
Worksheet), and fill out the VMS row on Form B2.
This form provides basic information for each system extension. To customize
line assignments or other extension settings, you must also use Form B2.
Name/Description
Enter a user name or a description for auxiliary equipment (such as “Fax
Machine” or “Conference Room”) to be installed at the extension.
NOTE: In addition to the VMS extensions, you must specify an extension (with
no lines assigned) where a remote maintenance device will be installed.
Item 10 on Form A identifies extensions where a Hotline phone or doorphone is
to be connected. For a Hotline extension, write “Hotline” in the Name/Description column of Form B1 and write T for touch-tone or R for rotary in the Standard column (under Telephone) to indicate the phone type. (A Hotline extension
should have a standard touch-tone or rotary phone; an alert extension can have
any phone type.) For a doorphone, write “Doorphone” in the Name/Description
column and write DP in the Other column (under Aux. Eq.).
Other
Note any other equipment connected to an extension, as follows:
■ Answering Machines. Enter AM in this column.
■ Doorphones. Enter DP in this column.
■ Extra Alerts. Enter EX in this column; in the Name/Description column, note
the alerted area (such as Warehouse) and the device (such as Bell or Light).
■ Modems. Enter MD in this column.
Telephone
Check the appropriate box to indicate the type of phone to be connected. If Call
Assistant™ Intercom Autodialers are to be installed along with MLS-34D™,
MLS-18D™, or MLS-12DW phones at extensions 10 and 11, indicate the
quantity (1 or 2) in the MLS-CA24 column.
User Group ID
User Groups are extensions that use the same set of customized settings. Enter
the User Group ID (from the System Planner Worksheet) on Form B1, to
indicate the group to which the extension belongs. Then record the customized
settings on Form B2.
For a standard phone, put T in the Standard column to indicate a touch-tone
phone, or R to indicate a rotary phone. Also enter a letter to identify the standard phone user group (from the System Planner Worksheet) in the User
Group ID column and fill out the “Std. Phone” row on Form B2.
Trans. Return Ext. {#306}
By default, a transferred call returns to the originating extension if the call is not
picked up. To specify a different transfer return extension, enter the extension
number in this column. For extensions where you are connecting PARTNER
MAIL or PARTNER Attendant systems, indicate a transfer return extension with
an actual person ¾ usually extension 10—to pick up calls that are transferred by
the VMS or AA extension but not answered.
If a system and standard phone are to be combined on an extension, place a
check mark in the two appropriate Telephone columns. If a phone and an
auxiliary device are to be combined on the extension, place a check mark in the
appropriate Telephone and Aux. Eq. columns.
Aux. Eq.
If you are using the Direct Extension Dialing line coverage feature (see Form
A), you should also specify a transfer return extension for extension 10 (to
provide backup coverage for calls that are not answered by extension 10 or by
an extension that the caller selects).
FAX {#601}
Check this box if a fax machine is connected to the extension.
AA {#607}
Check this box to identify a PARTNER Attendant extension. (Do not connect an
attendant to extension 10, 16, 22, 28, 34,40,46, or 52.) Also use the Trans.
Return Ext. {#306} column to indicate an extension (such as extension 10)
where unanswered calls can be handled by a human operator.
VMS
If a PARTNER MAIL system is connected to the extension, place a check mark in this
column and enter VMS in the Name/Description column. You can connect a PARTNER
Night Service {#504}
Check this box if the extension should be in the Night Service Group. When
Night Service is on, incoming calls on assigned lines ring immediately at the
extensions in the Night Service Group, even if Line Ringing for those extensions
is set for “delayed ring” or “no ring” during normal daytime use. Do not put
PARTNER MAIL (VMS) extensions in the Night Service Group.
7
Form B2 Instructions: Customized Extension Settings
Line Settings
Each row on Form B2 specifies settings—including line assignments—that are
the same for all extensions in a User Group (such as “Managers” or “Fax
Extensions”). After programing one extension, those settings can be copied to
other extensions in the group using Copy Settings {#399}. Extensions with
identical settings should belong to the same group; if a single extension has
unique settings, it should be put into a group by itself. (If you need more groups,
copy this form and fill out additional rows on the copy.) Default settings are
shown at the top of Form B2.
If different lines for a User Group should have different settings, specify the
access restrictions and ringing for each group of lines as a block (see
“Examples” below).
Line Assignment {#301}
Enter Number of Lines from Form A, Item 7, after the dash in the Default row
for Line Assignment. For each User Group, indicate the line numbers for all
lines to be assigned. Any personal or dedicated lines can be assigned using
Line Assignment {#301 }. By default, lines are assigned in numerical order to
the buttons on an MLS- or MLC-model phone, starting with the bottom left
button. If lines should be assigned to buttons in a different order, list lines in the
desired order.
If unassigned lines are not restricted, they can be accessed using Direct Line
Pickup. To indicate restrictions on unassigned lines, enter “Remove” and the
line numbers in the Line Assignment column, then specify the desired restriction
in the Line Access Restriction {#302} column.
Settings for Auxiliary Equipment
Assign each type of auxiliary equipment to its own User Group (or more than
one group if devices of the same type are programmed differently). The following settings may be useful for auxiliary equipment:
■ For a dedicated line (such as a fax line), assign the line to the equipment
extension and remove it from other extensions.
■ To prevent other extensions from interrupting calls, enter “On” (Assigned) in
the Auto. Ext. Privacy {#304} column.
■ In general, do not assign auxiliary equipment extensions to a Pickup Group,
Calling Group, or Hunt Group, or to the Night Service Group (see Form B1).
Line Access Restriction {#302}
Indicate any restrictions on the use of lines, as follows:
NR
- No restrictions (default)
OUT - Outgoing calls only—can receive only transferred calls
- Incoming calls only—cannot place outside calls
IN
NOA - No access-cannot place or receive outside calls (but if line is
assigned, button lights show calling activity)
Settings for a Receptionist’s Extension
If a receptionist at extension 10 is to answer calls, coordinate line assignments
and line ringing for extension 10 with settings for other extensions, to determine
how incoming calls are handled in your company.
■
■
If the receptionist is to answer all calls (Immediate call handling), assign all
lines to extension 10 with immediate ringing; assign lines as needed to other
extensions with no ringing. The receptionist will answer all calls and transfer
them to the appropriate extensions. If you want another extension to provide
backup coverage for the receptionist, assign all lines to that extension with
delayed ringing.
Line Ringing {CTP}
Indicate when lines ring, as follows:
I M M - Rings immediately (default)
D E L - Rings after about a 20-second delay
- Does not ring
NO
Examples
The following example shows how to assign lines 1-10 with no restrictions and
no ringing, while line 11 is assigned as incoming only with delayed ringing:
If the receptionist is to answer calls only when users do not pick up immediately (delayed call handling), set lines to immediate ringing at user extensions and to delayed ringing at extension 10.
Line Assignment
01-10
11
User Group ID
Enter a letter in this column to identify a User Group-as defined in the System
Planner Worksheet, Item 3.
Line Access Restriction
NR
IN
Line Ringing
NO
DEL
To block an extension from using outside lines, unassign and restrict the lines:
—
Remove 12-16
NOA
Exts. in Group
List the extensions in the User Group.
8
Automatic Line Selection {CTP}
Indicate the order in which a line is selected when a user lifts the handset or
presses [ Spkr ] to place a call, without first pressing a line button. For example, if
the order should be outside lines 2, 3, 4, and 1, followed by intercom, enter
“02-04,01,Int.” (Default line selection is outside lines 01–Number of Lines,
followed by the intercom.)
NOTE: Set standard phones to select intercom first.
Any available outside lines can still be used to dial numbers on an Allowed
Phone Number List assigned to the extension, numbers on the Emergency
Phone Number List, or Marked System Speed Dial numbers.
Extension Features
Allowed Lists {#408}
Check one or more columns to assign an Allowed Phone Number list (assign
any number of lists to each extension). Specify lists on Form D; after a list has
been created, it can be assigned using Allowed List Assignments {#408}).
Disallowed Lists {#405}
Check one or more columns to assign a Disallowed Phone Number List (assign
any number of lists to each extension). Specify lists on Form D; after a list has
been created, it can be assigned using Disallowed List Assignments {#405}).
These features customize operation for the extensions in a User Group.
Display Lang. {#303} (for MLS-34D, MLS-18D, and MLS-12D phones only)
Indicate the language for display messages:
E – English (default)
S – Spanish
F – French
Group Assignments
To assign extensions to any of the following groups (each extension can be in
any number of groups), place check marks in the appropriate columns.
Auto. Ext. Privacy {#304}
By defautt, any user sharing a line can join calls at another extension (privacy is
Not Assigned). If all calls are to be private, write “On” (Assigned) in this column.
Always use this feature for fax and modem extensions.
Pickup Groups {#501}
Any extension can answer a call ringing at an extension in a Pickup Group,
without knowing which extension is ringing and without being in the group.
Calling Groups {#502}
A user can ring or page (voice signal) all extensions in a Calling Group simultaneously (or transfer a call by ringing the group). Once an extension answers,
the ringing or paging stops at the other extensions in the group.
Abbr. Ring {#305} (system phones only)
By default, a new call rings only once when a phone is in use (abbreviated
ringing is Active); the line button light flashes until the call is answered or the
caller hangs up. To change the default so a new call rings repeatedly, write
“Off” (Not Active) in this column.
NOTE: When you voice signal an extension with an MLS-model phone, the
phone beeps and your voice is heard through its built-in speaker. MLS-model
phones are the only ones that can be voice signaled.
Forced Acct. Code Entry {#307} (system phones only)
If a user should be required to enter an account code before placing outside
calls, write “On” (Assigned) in this column.
Hunt Groups 1-6 {#505}
Calls can ring or be transferred to the first non-busy extension in a Hunt Group.
A call rings at an extension three times; if it is not answered, it hunts to the next
non-busy extension, continuing until someone answers or the caller hangs up.
(If you voice signal a Hunt Group, only the first extension is signaled; the call
does not keep hunting if there is no answer.) Incoming calls on specific lines
can be directed to a Hunt Group using Group Call Distribution {#206}.
Auto. VMS Cover {#310}
If PARTNER MAIL is installed and an extension should automatically be covered when
its calls are not answered, write “On” (Assigned) in this column. (To program Vote Mail
Cover buttons to tum coverage on and off, seethe Form C phone templates.)
Restrictions/Permissions
Hunt Group 7 (VMS extensions)
For an extension where PARTNER MAIL is connected, check this box to assign
the extension to Hunt Group 7. The system recognizes any extensions assigned
to Hunt Group 7 as PARTNER MAIL (VMS) extensions. Do not assign any
extensions other than PARTNER MAIL (VMS) extensions to Hunt Group 7.
Also, do not assign PARTNER MAIL extensions to any other Hunt Groups, to
any Calling or Pickup Groups, or to the Night Service Group.
These restrictions and permissions apply to all lines at an extension.
Outgoing Call Restriction (#401}
Write NR, IN, or LOC to indicate restrictions, as follows:
– No restrictions (default)
NR
− User can only make intercom calls to other system extensions
IN
LOC – User can only make intercom and local outside calls (no toll calls)
9
Form C Instructions: Button Programming Templates
Fill out these templates only if button features will be programmed from extension 10 or 11. If multiple phones should have identical button programming, fill
out a template; then (below the template) list extensions that should be programmed as shown. After assigning lines on Form B2, you can use Form C
templates to note line assignments and to indicate programming for buttons that
do not have lines assigned. Users can program additional features using the
instructions in their Quick Reference cards.
The templates reproduce the labels for MLS-34D, MLS-18D, MLS-12D/MLS12™, and MLS-6™/MLC-6 phones, and for MLS-CA24 Intercom Autodialers.
Copy the templates as needed. You can also fill out phone labels using these
templates as guides. Example templates are shown following this page.
A telephone button can be programmed as a line button (to access an outside
line), as an Auto Dial button (to dial a phone number or a PBX/Centrex feature
access code with one touch), or as a dial-code feature button (to access a dialcode feature with one touch). Line buttons must have status lights; some
features also require buttons with lights (see “Button Feature Summary”).
Line Buttons
Lines are listed on Form A; assignments are specified on Form B2. On these
templates, note any line information that should appear on phone labels.
Line Assignment
Indicate the line jack number for each line above the appropriate button.
Line Access Restriction
Indicate any line restrictions below the button: No Access, IN only, or OUT only
(for more information on restrictions, see Form B2).
Auto Dial Buttons
Write the number or code to be programmed above the button. Also write the
name or description associated with the number below the button.
By default, lines are assigned to buttons in the following order (this also applies
to Night Service, Direct Extension Dial, and Automatic System Answer buttons).
MLS-34D
27
21
15
9
5
1
28
22
16
10
6
2
29
23
17
11
7
3
30
24
18
12
8
4
31
25
19
13
32
26
20
74
Dial-Code Feature Buttons
Indicate the feature abbreviation (see “Button Feature Summary”), including
where appropriate an extension number—shown as -xx in the feature list—or a
group number—shown as -g. You can also include a description below the
button, as shown below:
MLS-18D, MLS/12D, and MLS-12
NOTE: On MLS-12D and MLS-12 phones, only buttons 1-10 have lights.
15
16
14
13
12
10
11
9
7
8
5
6
4
1
2
3
Record the extension jack number in this space. The extension jack number is
used to place intercom calls to the telephone’s user, and is also required to
program this extension centrally (from extension 10 or 11 ).
MLS-6 and MLC-6
1
2
Additional Information
3
Ext.
4
Below the label, each template shows summary information for the phone type.
The buttons on an Intercom Autodialer are automatically programmed as
Intercom Calling buttons for all system extensions; but individual buttons can be
reprogrammed (in any order) to ring, voice signal, or manually signal an extension. At extension 10 or 11, only one button (on both the phone and Autodialer)
can be programmed to ring, voice signal, or manually signal each extension.
At the bottom of each template, indicate the extensions that should be programmed using the template.
10
Example Templates
These examples show an MLS-34D and two MLS-CA24 Intercom Autodialers programmed for a receptionist, and an MLS-18D programmed for a user. Buttons
that are not used for lines have dial-code features. (The feature codes are explained in “Button Feature Summary” beginning on the next page.) The MLS-34D has
16 lines assigned, and the MLS-CA24 Intercom Autodialers are programmed with Intercom Calling and Manual Signaling buttons for 45 extensions (the order of
extensions has been changed to begin with extension 11 on the top left button on the first Autodialer). The user’s phone has only 8 lines assigned; the other 8
buttons are used for auto dialing and dial-code features.
11
Button Feature Summary
This section lists features in order by feature name. For each feature, the first
line shows the following information:
■ A feature abbreviation that can be entered on the Form C templates.
or recommended
■ Whether a button with lights is required
■ The name of the feature.
■ The entries needed to program the feature on a button. Some features can
include a two-digit extension number (shown as xx) or a single-digit group
number (shown as g ).
Extension 10 Features
These features can only be assigned to the phone at extension 10. Auto dialing
and dial-code features can also be used at extension 10; of particular interest
are the Intercom Calling and Manual Signaling features, which use button lights
to show extension calling activity. If an MLS-CA24 Intercom Autodialer is
connected to extension 10 or 11, the buttons on the MLS-CA24 are automatically programmed as Intercom Calling buttons; but they can be reprogrammed
as Intercom Calling-Voice Signal or Manual Signaling (Ring or Voice Signal)
buttons. You can also change the order of extensions on the MLS-CA24.
ASA
Automatic System Answer Button {Sys.Prog.#111}
Turns Automatic System Answer on and off. (When the feature is active, the button light
is on.) When the feature is on, a call that is not answered by the receptionist is answered
by the system; the system plays a brief message and then places the call on hold. To
use Automatic System Answer, extension 10 must be programmed with an ASA button.
{Sys. Prog. #113}
DXD
Direct Extension Dial Button
Turns Direct Extension Dial on and off. (When the feature is active, the button light is
on.) When the feature is on, a call that is not answered by the receptionist is answered
by the system; the system plays a brief message and then lets the caller dial an
extension number or wait for the receptionist. To use Direct Extension Dialing, extension
10 must be programmed with a DXD button.
{Sys. Prog. #503}
NightSvc
Night Service Button
Turns Night Service on and off. (When the feature is active, the button light is on.)
Phones in the Night Service Group ring immediately when the feature is active,
regardless of normal ringing. To use Night Service, extension 10 must be programmed
with a Night Service button. Group extensions should be listed on Form B2.
Auto Dialing Features
Auto Dial numbers can include the digits [ 0 ]—[ 9 ] [ ✱ ] [ # ] , and special functions that
you store by pressing [ Hold ] (Pause), [ Mic ] (Stop)[ Spkr], (Recall), and [ transfer ]
(Touch-Tone Enable). (To store an intercom number, you must also press the
left [ Intercom ] button before entering the extension number.) Only one Auto Dial
number for an extension can be stored on the buttons available at an extension
(on both the phone and intercom Autodialer).
xxx-xxxx
Auto Dialing (Outside Phone Number)
Places a call to an outside number. If a dial-out code is required to dial outside numbers
(for example, on PBX or Centrex lines), include it in the stored number.
xxx (NAME)
Auto Dialing (PBX/Centrex Feature Code)
Dials a PBX/Centrex feature code. On the template, write the feature code followed by
the name of the feature. To program the button so that you can access the feature while
on a call, write Ron the template before the feature code, to have a Recall signal
included on the Auto Dial button.
Fax- xx
Fax Management
[ Intercom ] xx
Allows the user to transfer calls to the fax machine with one touch, (If on a button with
lights, the lights show when the fax is busy or when it is having trouble and not
answering—for example, when it is out of paper.) On the template, indicate the
extension number for the fax. For example, if the fax is at extension 48, enter Fax-48.
Ext-xx
lntercomCalling–Ring
[ Intercom ] xx
Places a ringing intercom call to an extension, or transfers a call. (If on a button with
lights, the lights show calling activity at the extension.) On the template, indicate the
extension number.
ExtVS- xx
Intercom Calling–Voice Signal
[ Intercom ] [ ✱ ] xx
Places a voice-signaled intercom call to an extension’s phone speaker, or transfers a call
with a voice-signaled announcement. (if on a button with lights, the lights show calling
activity at the extension.) On the template, indicate the extension number.
[ Feature ] [ 1 ] [ 3 ] xx
MSig-xx
Manual Signaling—Ring
When pressed, beeps a user’s extension. If the user presses [ Intercom ] first, pressing the
button places a ringing intercom call to the extension, or transfers a call. (If on a button
with lights, the lights show calling activity at the extension.) On the template, indicate the
extension number.
[ Feature ] [ [ 1 ] [ 3 ] [ ✱ ] xx
MSigVS-xx
Manual Signaling–Voice Signal
When pressed, beeps a user’s extension. if the user presses [ Intercom ] first, pressing the
button places a voice-signaled intercom call to the extension, or transfers a call with a
voice-signaled announcement. (if on a button with lights, the lights show calling activity
at the extension.) On the template, indicate the extension number.
Dial-CodeFeatures
[ Feature ] [ 1 ] [ 2 ]
ACE
Account Code Entry
Allows a user to enter an account code for a call by pressing the button, entering up to
16 digits for the account code, and then pressing the button again. (If on a button with
lights, the lights show when the feature is in use.)
CF( xx xx )
Call Forwarding
[ Feature ] [ 1 ] [ 1 ] xx xx
Forwards all calls to another extension. (If on a button with lights, the lights show when
the feature is in use.) Unless Do Not Disturb is on, phone beeps once each time a call is
forwarded. Source and destination extension numbers (xx) are optional when
programming this feature on a button.
12
Call Pickup
Pickup-xx
[ Intercom ] [ 6 ] xx
Picks up a call ringing at a specific system extension. On the template, indicate the
number of the extension for which the button will pick up calls.
P/U Grp - g
Group Pickup
[ Intercom ] [ 6 ] [ 6 ] g
Picks up a call ringing at any extension in a Pickup Group. Indicate the group number
(1-4) on the template.
CallerlD-inspect
ID-inspect
[ Feature ] [ 1 ] [ 7 ]
When a user is already on a call, this feature shows Caller ID information for another line
(if Caller ID information is available on the line), without disconnecting the current call or
putting it on hold. (When the feature is active, the button light is on.)
Last Number Redial
LNR
[ Feature ] [ 0 ] [ 5 ]
Automatically redials the last outside number dialed. (This feature can be used to redial
only the last outside number dialed.)
Caller ID-Name Display
lD-Name
[ Feature ] [ 1 ] [ 6 ]
When a user is on a call on a line that has Caller ID information availabie, this feature
lets the user switch between the caller’s telephone number (the default display) and the
caller’s name (if availabie). (When the feature is active—indicating that the caller's name
should be displayed—the button light flutters.)
Conference Drop
Drop
Drops the last outside party added to a conference call.
[ Feature ] [ 0 ] [ 6 ]
DLP
Direct Line Pickup-Active Line
[ Intercom ] [ 6 ] [ 8 ]
Accesses a ringing, active, or held call on a line that is not assigned to the extension.
Direct Line Pickup-idle Line
DLPI
[ Intercom ] [ 8 ]
Accesses an idle (non-busy) line that is not assigned to the extension.
Do Not Disturb
DND
[ Feature ] [ 0 ] [ 1 ]
Prevents tails from ringing at the extension. (When the feature is active, the button light
is on.) Transferred calls return to sender, intercom calls get a busy signal, and outside
callers hear ringing. Use only if someone else answers the extension’s outside calls.
ExHold
Exclusive Hold
[ Feature ] [ 0 ] [ 2 ]
Pisces a call on hold and prevents other extensions with the line from picking it up.
Group Calling—Ring
GCall - g
[ Intercom ] [ 7 ] g
Pisces a ringing intercom call to all extensions in a Calling Group, or transfers a call to
an extension in the group. The caller is connected to the first extension that answers.
Indicate the group number (1-4) on the template.
GroupCalling-Page
GCallP - g
[ Intercom ] [ ✱ ] [ 7 ] g
Pisces a voice-signaled intercom call to page all extensions in a Calling Group (no
transfer capability). The caller is connected to the first extension that answers. indicate
the group number (1-4) on the template.
GroupHunting—Ring
Hunt - g
[ Intercom ] [ 7 ] [ 7 ] g
Rings the first available extension in a Hunt Group, or transfers a call to an extension in
the group, Indicate the group number (1-6) on the template.
GroupHunting—VoiceSignal
HuntVS - g
[ Intercom ] [ [ ✱ ] [ 7 ] [ 7 ] g
Voice signals the first availabie extension in a Hunt Group, or transfers a call to the
extension with a voice-signaled announcement. The caller is connected only if that
extension answers. Indicate the group number (1-6) on the template.
Loudspeaker Paging
Loudspk
[ Intercom ] [ 7 ] [ 0 ]
Connects the user to the loudspeaker paging system, if one is connected to the system,
MsgOff-xx
Message Light Off
[ Feature ] [ 1 ] [ 0 ] xx
Turns off the message light on MLS- and MLC-model phones. An extension number ( xx )
is optional when programming this feature on a button.
MsgOn- xx
Message Light On
[ Feature ] [ 0 ] [ 9 ] xx
Turns on the message light on MLS- and MLC-model phones. An extension number (xx)
is optional when programming this feature on a button.
Privacy
Priv
[ Feature ] [ 0 ] [ 7 ]
Prevents other people with the same line from joining cals being conducted at this
extension. (When the feature is active, the button light is on.)
Recall
Recall
[ Feature ] [ 0 ] [ 3 ]
“Recalis” a dial tone. A user can use this feature to access a PBX/Centrex feature while
on a call on a PBX/Centrex line (pressing Recall disconnects an intercom call).
Save Number Redial
SNR
[ Feature ] [ 0 ] [ 4 ]
This feature can be programmed onto more than one button. Using this feature while on
an outside call saves the number dialed into temporary memory. The number stays in
memory until a different one is saved; this feature can be used again to redial the
number at anytime. (Unlike Last Number Redial, you must use this feature to save the
number as well as to redial it; Save Number Redial lets you make other outside calls
before redialing the saved number.)
TT-EN
Touch-Tone Enable
[ Feature ] [ 0 ] [ 8 ]
Lets users with rotary lines access phone services that require touch-tone digits. For
example, after calling a bank-by-phone service and being prompted to enter touch-tone
digits, using this feature changes the digits dialed to touch tones for the rest of the call.
VMSCover
VMS Cover
[ Feature ] [ 1 ] [ 5 ]
Turns voice mail coverage for the extension on and off (if PARTNER MAIL is installed).
(When the feature is active, the button light is on.)
VMMsgs-777
Voice Mail Messages
[ Intercom ] [ 7 ] [ 7 ] [ 7 ]
Places an intercom call to the PARTNER MAIL system (if available), so that a user can
check messages, send messages, or administer greetings.
VMBox
Voice Mailbox
[ Intercom ] [ 1 ] [ 4 ]
Sends a caller directly to a specific extension’s Voice Mailbox, so that the caller can
leave a message without having to first ring at the extension.
13
Form D Instructions: Disallowed, Allowed, and Emergency Telephone Numbers
Use this form to specify lists of Disallowed, Allowed, and Emergency telephone
numbers. By combining restrictions and Disallowed numbers with selected
exceptions (including Allowed numbers, Marked System Speed Dial numbers,
and Emergency numbers), you can control outgoing call traffic and associated
costs without placing unreasonable constraints on your staff.
NOTE: To restrict long-distance calling, the Toll Call Prefix {#402} (indicating
whether you must dial a 0 or 1 to place toll calls) must be set correctly.
Creating Disallowed and Allowed Lists
You can create up to 4 lists each of Disallowed and Allowed telephone numbers. Each list can have up to 10 numbers; each number can be up to 12 digits
long, including the digits [ 0 ]-[ 9 ], [ Hold ] (to represent any single digit), [ ✱ ], and [ # ].
Preventing Calls to 900 Area Code
Entries needed. . . if 0 or 1 is required
0900
1900
if 0 or 1 is not required
900
Preventing International (011) Ca//s
Entry needed. . .
011
Allowed Phone Number Lists {#407}
Allowed telephone numbers are exceptions to restrictions. For example, you
might put 976 numbers on a Disallowed list, but allow dialing of 976-1212 for
weather reports. Or you might restrict an extension to local dialing only, but
assign an Allowed list to permit the user to call specific customers or suppliers.
1. Under the List number, write a name for the list (for example, “Suppliers”).
2. Under “Telephone Number” write the entries for the list. You can specify
complete telephone numbers or categories of numbers.
■ To specify a complete number, write it exactly as it would be dialed,
including (if needed) a dial-out code, toll call prefix, and area code.
■ To specify a category, provide one or more entries to describe an entire
class of calls (such as an area code or local exchange). Preventing calls
to a category may require more than one entry, to allow for different ways
of dialing a number (see “Examples of Disallowed List Entries” below).
After a list has been created, it can be assigned to an extension (see Form B2.)
Disallowed Phone Number Lists {#404}
With Disallowed lists, you can prevent users from dialing specific telephone
numbers or categories (for example, calls to 976 exchanges for pre-recorded
messages such as horoscopes, and calls to 900 area code “chat lines”).
Examples of Disallowed List Entries
Preventing Calls to 976 Numbers (Local Exchange)
In this example, !0! and !1! represent “any area code.”
if 0 or 1 is not required
Entries needed. . . if 0 or 1 is required
976
976
!0!976
0976
!l!976
1976
0!l!976
0!0!976
l!l!976
l!0!976
Emergency Phone Number List {#406}
You can create a list of emergency numbers that can be dialed at any time by
any extension that has access to an outside linc. The list can have up to 10
entries; each entry can be up to 12 digits long, including the digits [ 0 ] -[ 9 ].
Emergency numbers override all other dialing restrictions, including Night
Service with a System Password.
NOTE: Various factors influence the effectiveness of dialing restrictions. Avoid
putting 800 numbers in your Emergency Phone Number List. If you need to
allow restricted users to access 800 numbers, put those numbers in an Allowed
Phone Number List instead.
Important Notices
Consult your local phone directory to determine the numbers for police, fire,
and ambulance service, because “911” is not available everywhere.
■ When programming emergency numbers and/or making test calls to emergency numbers:
1. Stay on the line and briefly explain to the dispatcher the reason for the call
before hanging up.
2. Perform such activities during off-peak hours, such as in the early morning
or late evening.
■
Example Emergency List
911
611 (local phone company service)
555-2345 (Boss’s home)
555-4567 (auto club)
555-1357 (company doctor)
14
Form E Instructions: Speed Dial Numbers
With Speed Dialing, a user can dial a stored number by pressing three buttons:
the [ Feature ] button ([ # ] on a standard phone) followed by a 2-digit code. Storing a
telephone number as a Speed Dial number lets users dial more quickly. You
can also store other kinds of numbers-such as account codes and other
dialing sequences-as Speed Dial numbers. The system allows up to 60
System Speed Dial numbers that everyone on the system can use, as well as
up to 20 Personal Speed Dial numbers for each extension (for the personal use
of the extension).
Number
Store the number exactly as it should be dialed, Numbers can be up to 20
digits, including the digits [ 0 ] -[ 9 ], [ ✱ ], [ # ], and the special dialing functions discussed below. To store a telephone number, include the dial-out code, toll-call
prefix, and area code (if needed), along with the number.
Special Dialing Functions
Function
Key to Press
Display Description
Pause
[ Hold ]
P
Pauses for 1.5 seconds
before dialing the rest of the
stored number
Recall
[ Spkr ]
R
Each System Speed Dial number is assigned a 2-digit code from 20-79. For
example, suppose your staff frequently calls Acme Supplies and you store
Acme’s telephone number for code 20. To call Acme, a user simply dials [ Feature ]
[ 2 ] [ 0 ]. If Acme moves, or the phone number changes, you program the new
telephone number and users still dial [ Feature ] [ 2 ] [ 0 ] to reach them.
Sends a timed switchhook
flash (useful for your
telephone company’s
custom calling features)
Stop
[ Mic ]
S
Interrupts the dialing
sequence until the code is
dialed again
On the top of Form E, record the following information for each System Speed
Dial number.
Touch-Tone Enable
T
Sends touch tones on a
rotary line
Please have the System Speed Dial Numbers Form filled out when the technician arrives to install the system. After installation, photocopy this form and
distribute a copy to everyone using the system. Users should keep this form
near their phones for reference when placing calls.
System Speed Dial Numbers
Name/Company
Record the name of the person or company to which the number belongs. For
other types of numbers, such as account codes, enter a description of the
number.
✱ Column (Marked Numbers)
If you want users to be able to call a particular System Speed Dial number,
regardless of any dialing restrictions placed on their extensions, “mark” the
number so it can be dialed at all times. Mark the number by placing a check
mark in this column, and by pressing [ ✱ ] before the number when storing it.
For marked numbers, the stored number does not appear on a display phone
when a user dials the Speed Dial code. Account codes cannot be marked.
[ Transfer ]
Personal Speed Dial Numbers
In addition to System Speed Dial numbers, each user can have up to 20
Personal Speed Dial numbers (codes 80 to 99) at an extension for personal
use.
If Personal Speed Dial numbers will be programmed from extension 10 or 11,
copy Form E after System Speed Dial numbers have been filled in. Then
specify the extension number for which Personal Speed Dial numbers are to be
programmed and record the Personal Speed Dial numbers for that extension.
Personal Speed Dial numbers can be recorded like System Speed Dial numbers, except that they cannot be marked.
Alternatively, users can program their own Personal Speed Dial numbers.
15
System Planner Worksheet
This worksheet records basic setup decisions for the system.
1. Lines
a. How many lines (total) will be connected to the system?
b. How many lines will be assigned as personal/dedicated lines?
c. How many lines will be assigned to all extensions? (1a – 1b = 1c)
1a
1b
1c
2. Call Handling
Who answers incoming calls for your business during normal business hours? (Check 2a or 2b)
a. Individual users (all extensions)
b. Central receptionist (extension 10)
2a
2b
3. Customizing Extension Settings
Your system is installed with default settings to support basic operation (see Form B2); however, you can
change settings to customize extensions for system users. In addition, you can simplify customized extension
programming by dividing users into groups—after programming one extension, simply copy those settings to
other extensions in the group.
■
In the User Group column below, use Rows C–1 to identify user groups—such as “Managers” or
“Sales’’—for which customized extension settings are needed.
All members of a group should have the same type of phones (see Form C templates), calling features,
and dialing restrictions. If any of the settings on Form B2 need to be different for one or more extensions, put the affected extension(s) in a separate group. (For example, if an extension will have a
personal/dedicated line, assign that extension to its own group.)
If you need to define more groups than you can enter on Rows C–I, list the additional groups on the
back of this page.
■
In the Number of Users column, indicate how many users fit into each group.
■
In the Phone Type column, note the type of phone (MLS-34D, MLS-18D, MLS-12D/MLS-12, or MLS-6/
MLC-6) to be installed for users in the group. For extension programming, the MLS-6 and MLC-6
phones are identical. Likewise, the MLS-12D and MLS-12 are identical except that the MLS-12D has a
display.
User Group
A.
Receptionist
B.
Basic Users
Number of Users
Phone Type
C.
D.
E.
F.
G.
H.
1.
J.
Standard Phone Users
K.
PARTNER Mail (VMS) extensions
Standard
2 or 4
Not applicable
4. Voice Mail
To indicate PARTNER Mail (VMS) services you will use, check one or more options: 3a and 3b for
line coverage (see “Line Coverage” on Form A, Item 7), or 3 C for extension coverage (see “Auto.
VMS Cover” on Form B2).
a. Automated Attendant service to let callers on specified lines dial extensions or groups directly.
b. Voice Mail coverage (personal line) to let callers on a user’s personal line leave a message.
c. Voice Mail coverage (extension) to let callers for a specific extension leave a message.
16
— 3a
— 3b
— 3c
Form A: System Configuration
6. Features Customer is Most interested in
(most important first)
1. Customer Billing Name
2. Installation Address
3. Contact Name
Phone
(
)
4. Person to be Trained
5. Sold by ❑ AT&T Sales Force
Alternate Trainee’s Name
–
—
Phone
(
)
—
Phone
Salesperson’s Name
❑ Dealer:
7. System Lines
Phone
(
)
(
Number of Lines {#104}
)
-
8. System Settings. Check if applicable:
❑ Transfer Return Rings {#105} _
Line
Line Type Line Coverage
Jack Telephone Number
{#201}
No.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Line Owner {#301} Caller
ID?
❑ Outside Conference Denial {#109}
❑ Toll Call Prefix (#402} not required
❑ System Password {#403} _ _ _ _
Other Subscription
Services
❑ Emergency Telephone Number List (Form D)
❑ Night Service Button {#503}
13. Order Nos.
❑ Hotline {#603}
List pairs of Hotline/alert extensions below:
❑ Doorphone 1 Extension {#604}:_
To signal extensions {#606}:
9. Auxiliary Equipment (System). Check if applicable:
❑ Music on Hold {#602}
❑ SMDR Record Type {#608}:
❑ All Calls
❑ Outgoing tails only
❑ Loudspeaker Paging
Number of zones _
❑ Doorphone 2 Extension {#605}: _
To signal extensions {#606]:
❑ PARTNER Attendant {#607}
❑ PARTNER MAlL Automated Attendant Service
VMS Hunt Delay {#506}:
❑ immediate call handling
❑ Delayed call handling
VMS Hunt Schedule {#507}:
❑ Always (with Day/Night schedules)
❑ Day only
❑ Night only
❑ IROB Protectors
❑ EMI Filters
❑ Uninterruptible Power Supply
❑ Caller ID Devices
11. Notes
12. Installation Date
10. Auxiliary Equipment (Extensions). Check if
applicabie:
14. Sales Support Representative’s Name
Telephone No.
A-1
Form B1: System Extensions
AT&T
▲ Extension 10 is typically the receptionist’s extension. Extension 11 is recommended as a second programming extension (typically the System Manager’s extension).
IMPORTANT: A system display phone (MLS-34D, MLS-18D, or MLS-12D) is required for programming at extension 10 or 11.
Auxiliary Equipment (Other)
AM Answering Machine
DP Doorphone
EX Extra Alert
MD Modem
B-1
Form B2: Customized Extension Settings
B-2
Form C1: Button Programming Template (MLS-34D)
AT&T
This phone provides
Up to 24 lines
32 line/feature buttons with lights
Extensions programmed as shown above:
C-1
Display
Form C2: Button Programming Template (MLS-CA24)
Extension 10 or 11 only
This device provides
Up to 24 DSS/BLF (Intercom Calling or Manual Signaling) buttons on each MLS-CA24
Extensions programmed as shown above (circle choices): 10 11
C-2
Form C3: Button Programming Template (MLS-18D)
AT&T
This phone provides
Up to 16 lines
16 line/feature buttons with lights
Extensions programmed as shown above:
C-3
Display
AT&T
This phone provides
Form C4: Button Programming Template (MLS-12D/MLS-12)
Up to 10 lines
10 line/feature buttons with lights; 6 additional feature buttons
Extensions programmed as shown above:
C-4
Display on MLS-12D only
Form C5: Button Programming Template (MLS-6/MLC-6)
AT&T
This phone provides
Up to 4 lines
4 line/feature buttons with lights
Extensions programmed as shown above:
C-5
No display
AT&T
Form D: Disallowed, Allowed, and Emergency Telephone Numbers
D-1
Form E: Speed Dial Numbers
AT&T
To Dial Speed Dial numbers: On system phones, press [ Feature ] + 2-digit code. On standard phones, press [ # ] + 2-digit code while receiving intercom dial tone.
System Speed Dial Numbers
✱ You can dial System Speed Dial numbers that are marked with ✱ at any time, regardless of dialing restrictions placed on your extension.
System Speed Dial numbers are programmed by the System Manager (report problems and suggested revisions to your System Manager).
Personal Speed Dial Numbers (Ext.
_
)
To program Personal speed Dial numbers, see the Quick Reference card.
E-1