Brother MFC-8712DW User manual

PaperCut Brother Embedded Manual
Contents
1
2
Overview ........................................................................................................... 3
1.1
Consistency: ............................................................................................... 3
1.2
Integration: .................................................................................................. 3
1.3
Rate of development: .................................................................................. 3
1.4
Vendor Neutral: ........................................................................................... 3
1.5
Security: ...................................................................................................... 3
Installation ......................................................................................................... 5
2.1
Requirements.............................................................................................. 5
2.1.1
2.2
3
4
5
6
Supported Brother Devices .................................................................. 5
Setup Procedure ......................................................................................... 6
2.2.1
Change the default admin password .................................................... 6
2.2.2
Enable Brother Solutions Interface (BSI) .............................................. 6
2.2.3
Setup via the Brother Administrative Web Interface ............................. 9
2.2.4
Inactivity logout timer ......................................................................... 10
2.2.5
Networking/Firewall Configuration ...................................................... 10
2.2.6
PaperCut Settings .............................................................................. 11
2.2.7
Additional Network Security (optional) ................................................ 12
Post-install testing ........................................................................................... 12
3.1
Test Preparation ....................................................................................... 12
3.2
Scenario 1: Standard copying ................................................................... 13
3.3
Scenario 2: Copying with account selection .............................................. 14
3.4
Scenario 3: Print release ........................................................................... 15
Configuration ................................................................................................... 17
4.1
Device Function ........................................................................................ 17
4.2
Authentication Methods ............................................................................. 17
4.3
Shared Account Selection ......................................................................... 18
4.4
Customizing Text and Messages .............................................................. 19
Advanced Configuration .................................................................................. 20
5.1
Config Editor ............................................................................................. 20
5.2
Configuring Swipe Card Readers .............................................................. 21
Known Limitations and Security ....................................................................... 23
6.1
No fax tracking .......................................................................................... 23
6.2
No Scan to PC tracking ............................................................................. 23
6.3
No zero stop when scanning and faxing .................................................... 23
6.4
Tracking jobs can be accumulated for a login session ............................... 23
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Bypassing the System ............................................................................... 23
7
FAQ & Troubleshooting ................................................................................... 24
8
Appendix A: Supported Authentication Card Readers ..................................... 26
8.1
Catering for non-officially supported card readers ..................................... 26
9
Appendix B: Process for performing user card association .............................. 27
10
Appendix C: Device screenshots for user documentation ................................ 28
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This manual covers the Brother embedded MFD setup. For general PaperCut MF
documentation, please see the PaperCut MF manual.
1
Overview
This manual provides an overview of the installation, configuration and operation of
PaperCut’s embedded software MFC (Multi-Function Device) solutions. Today’s
MFCs are smarter – some have touch screens and offer the ability to run applications
directly on the device. The goal of PaperCut Software’s embedded MFC solution is
to leverage these smart devices and to provide walk-up copier users with the same
set of rich application features provided in the print control area. These include:







Secure access to device functions
End user authentication
Monitoring and control of photocopying (quotas, charging, allocation and
logging)
Allocation of copying to accounts/departments/cost-centers/projects (shared
accounts)
Ability to locate shared accounts via select-from-list
Release jobs from a hold/release queue (Secure & Find Me Printing)
Tracking of scanning
Highlights of the embedded solution include:
1.1 Consistency:
The embedded solutions are developed in-house by the PaperCut Software
development team. This ensures that the copier interface is consistent with the
workstation print interface, meaning users only have to learn one system.
1.2 Integration:
PaperCut is a single integrated solution where print, internet and copier control are all
managed in the one system. Users have a single account and administrators have
the same level of reporting and administration for all services. The embedded
solution interacts with the PaperCut server using a Service Oriented Architecture
(SOA) and web services based protocols.
1.3 Rate of development:
PaperCut is developed under a release-often policy where new features are made
available to users as soon as they are complete. Unlike hardware based solutions,
new versions can be delivered to users regularly as software updates.
1.4 Vendor Neutral:
PaperCut remains true to its vendor neutral stance. All embedded solutions are
equal and support all server OS’s including Windows, Linux and Mac.
1.5 Security:
A large percentage of PaperCut’s user base is in Education environments where
security is important. All embedded solutions are developed with security in mind.
Where security objectives can’t be satisfied, any known deficiencies are fully
disclosed.
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2 Installation
This section covers the installation of the PaperCut embedded application for compatible
Brother devices. The embedded application will allow the control, logging and monitoring of
walk-up off-the-glass copier, and scanner usage and may serve as a release station for
network prints (for information on tracking network printing see the PaperCut user manual).
2.1 Requirements
Ensure that the following points are checked off before getting started:






2.1.1
PaperCut is installed and running on your network. Please see the ‘Installation’
section of the PaperCut user manual for assistance.
Ensure that your Brother MFC is in the list of supported devices. Check the device
lists in 2.1.1 below.
The Brother devices must be directly accessible over the network by the PaperCut
server (i.e. not via a NAT network).
Have available the network name and IP address of the system running PaperCut
(e.g. the print server).
Ensure that the Brother MFC is connected to the network.
Have available the network address of the Brother MFC. It is recommended that the
MFC is configured with a static IP.
Supported Brother Devices
The following Brother devices are supported for the Brother Solutions Interface (BSI) .
BSI compatible touch panel MFC
BSI compatible 5 line LCD MFC
(Type 1)
(Type 2)
Use firmware of at least “H”
Use firmware of at least “G”
(BSI included after version “E”)
(BSI included after version “D”)
MFC-9970CDW (requires SST
firmware from Brother sales office)
DCP-9270CDN (requires SST firmware
from Brother sales office)
DCP-9070CDW
DCP-8250DN
MFC-8950DW
MFC-8952DW
MFC-9140CDN
MFC-9330CDW
DCP-8110DN
MFC-8510DN
MFC-8520DN
DCP-8150DN
MFC-8710DW
DCP-8155DN
MFC-8910DW
MFC-8810DW
DCP-8112DN
DCP-8152DN
DCP-8157DN
MFC-8512DN
MFC-8712DW
MFC-8912DW
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PaperCut makes all attempts to keep the product compatibility information in this manual
current. However, we make no warranties, express or implied, with respect to manufacturer’s
products or the interoperation with the listed PaperCut product(s). We offer 40 day trial
versions of PaperCut software to assist you with compatibility testing with your network
setup.
On the LCD Brother devices (type 2), the version number can be found on the Maintenance
page. This can be seen in the screenshot below:
Figure 1 - Firmware version
2.2 Setup Procedure
2.2.1 Change the default admin password
1. On a computer, open your web browser
2. Enter the URL of the Brother device. E.g. http://brother-device-ip/
3. Log in as “admin” by entering the admin password at the top in the Login box. The
password is set to “access” by default. Note that you do not enter the username here,
just the password.
Figure 2 - Administrator login on MFC-8910DW
4. Change the password (it cannot be left empty or have a value of “access”) using the
“Login Password” link. If you do not change the default admin password, you will
receive a “connection error 1” at a later stage.
2.2.2 Enable Brother Solutions Interface (BSI)
The BSI needs to be enabled on most of the MFCs except for the models of MFC9970CDW and DCP-9270CDN (these models already have BSI enabled).
Follow these steps:
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1. Download and install BRAdmin Professional (BRAdmin light does not have this
option).
2. Run BRAdmin.
3. Select device which matches the ip address of your MFC.
4. Select the menu item: Control -> Brother Solutions Interface -> Enable.
5. Select "Yes" on the license agreement dialog of BRAdmin.
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6. Input MFC admin password (that you created above).
7. Push OK button on Brother Solutions Interface dialog.
The MFC will then reboot.
8. Confirm that the result is "complete".
Note: If the Solutions Settings menu is still not visible for the web interface to the Brother,
then it may be necessary to set up the device with the correct country code. To set up the
country code please contact your local Brother sales office for further information.
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2.2.3 Setup via the Brother Administrative Web Interface
The web interface is used to configure the MFC to connect to PaperCut. By default the
administrator username on the MFC is “admin” and the password is “access”.
Follow these steps:
1. In the web browser log back into the Brother device as “admin”.
2. Click on "Administration Settings" or “Administrator” at the top of the page.
3. Under Solutions Application Entry, ensure the Login and Logout URL both read
Error! Hyperlink reference not valid. - eg, if your PaperCut‘s server IP address
was “192.168.1.57”,and you gave the MFC the name “BrotherMFC” the URL would
read: http://192.168.1.57:9191/device/brother?name=BrotherMFC
Note that the [device name] in the URL above will be the device name that is used in
the PaperCut administration interface.
4. Ensure the Application ID for Login and Logout Entry Points are different (eg. 1 for
“login” and 2 for “logout”).
Figure 3 - Login URL
Figure 4 - Logout URL
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5. Click on Solution Settings and ensure the following is set to On:
a. Solutions
b. Login Portal
c. Card Authentication Restriction (if using card readers)
6. Click on “submit” and you will be asked to restart the MFC. Click on “Yes” to confirm.
2.2.4 Inactivity logout timer
On the Brother MFC, there is a timeout that will occur if there is no activity on the panel. For
some models this timeout is fixed at 1 minute and for other models it can be configured by
setting the value for the “Mode Timer” (under the “General” tab in the web interface or the
menu on the MFC panel).
Models which support Mode Timer
configuration
Models which have fixed timeout of 1 minute
MFC-9970CDW (only on panel menu)
MFC-8510DN
MFC-8520DN
MFC-8710DN
MFC-8710DW
MFC-8910DW
MFC-8810DW
MFC-8512DN
MFC-8712DW
MFC-8912DW
MFC-8952DW
MFC-8950DW
DCP-8110DN
DCP-9270CDN
DCP-8250DN
DCP-8150DN
DCP-8155DN
DCP-8112DN
DCP-8152DN
DCP-8157DN
HL-S7000DN
2.2.5 Networking/Firewall Configuration
Ensure that your networking/firewall configuration allows:

Inbound connections from the Brother devices to the PaperCut server on ports:
o 9191 (TCP/HTTP).
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2.2.6 PaperCut Settings
1. Log in to the PaperCut administration interface using a web browser (e.g.
http://papercut-server:9191/admin ).
2. Navigate to ‘Options -> Advanced’ and ensure the option ‘Enable external hardware
integration’ is enabled.
3. Press ‘Apply’.
4. After configuring the Brother device through the device’s Administrator Settings page,
please attempt to log in at the MFC. Doing so, will contact the PaperCut server and
cause it to create the Brother device in PaperCut.
5. Having logged in at the device, click the Devices tab in PaperCut’s admin interface.
You should see the Brother Device appear in the list of devices.
Figure 5 - Device List with Brother Device
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2.2.7 Additional Network Security (optional)
The MFP communicates with the PaperCut server over the network (e.g. to authenticate
users or release print jobs). To provide an additional level of security, PaperCut may be
configured to only allow device connections from a restricted range of network addresses.
This ensures that only approved devices are connected to the PaperCut server.
By default PaperCut will allow device connections from any network address. To restrict this
to a subset of IP addresses or subnets:
1. Logon to the PaperCut administration web interface at http://<papercutserver>:9191/admin
2. Go to the OptionsAdvanced tab and find the “Security” section.
3. In the “Allowed device IP addresses” field enter a comma-separated list of device IP
addresses or subnets (in the format <ip-address>/<subnet-mask>).
4. Press the “Apply” button.
5. Test the devices to ensure they can continue to contact the PaperCut server.
3 Post-install testing
After completing installation and basic configuration it is recommended to perform some
testing of the common usage scenarios. This is important for two reasons:
1. To ensure that the embedded application is working as expected
2. To familiarize yourself with the features and functionality of PaperCut and the
embedded application.
This section outlines three test scenarios that are applicable for most organizations. Please
complete all the test scenarios relevant for your site.
3.1 Test Preparation
To complete these tests it is recommended you use two test users so that each can be
configured differently. These users are:


‘usersimple’ – is used to perform basic copier monitoring and control and to perform
print release tests.
‘useradvanced’ – is used to perform copier monitoring and control with the account
selection enabled (i.e. to charge copying to accounts/departments/cost-centers/etc).
If you already have existing users for testing, then there is no need to create the users
above. Instead you can use your existing users for testing.
To setup these users in PaperCut:
1. Create the ‘usersimple’ and ‘useradvanced’ users in PaperCut
The next step is to configure the users. To configure ‘usersimple’:
1. In PaperCut, select the “Users” tab
2. Select the ‘usersimple’ user.
3. Set the user’s balance to $50.00 and verify the account is set to “Restricted”.
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4. Verify that this user is set to “Automatically charge to personal account” in the
“Account selection” options.
5. Press the “OK” button to save.
To configure ‘useradvanced’:
1. In PaperCut, select the “Users” tab
2. Select the ‘useradvanced’user.
3. Change the “Account Selection” option to “Show the standard account selection
popup” and enable all the account selection options.
4. Press the “OK” button to save.
Ensure print release is disabled in PaperCut.
1. In PaperCut, select the “Device” tab.
2. Select the brother device.
3. In “External Device Settings”, make sure that “Enable print release” is unticked.
3.2 Scenario 1: Standard copying
Standard copying involves monitoring/charging printing to a user’s personal account. This is
most commonly used for student printing or basic staff monitoring. Users can also be
configured for unrestricted printing, which is commonly used for staff/employee use.
At the photocopier device:
1.
2.
3.
4.
5.
Select username and password authentication.
Enter the ‘usersimple’ username and password.
Select “My personal account” if given an option to choose your account.
Next you will see an account information screen with your balance.
At this point the copier will be enabled for use. Any copying or scanning performed
will be charged to the logged in user.
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6. Once completed, press the logout button. For example on the MFC-8910DW, logging
out is achieved by pressing the hard “Clear” button and on the MFC-9970CDW touch
panel, one must select the user’s name on the panel to log out.
Back in the PaperCut application verify that the copier activity was recorded and the user’s
account deducted.
1. Log in to PaperCut.
2. Select the device from the “Devices” tab.
3. Select the “Job Log” tab. This will list all recent copying activity on the copier. The
copying just performed as the test user should be listed. Verify the details of the
copy job that was just performed.
4. Click on the user’s name in the user column to view the user’s account details
5. Select the “Job Log” tab to display all print/copy activity for the user.
6. Select the “Transaction History” tab and verify that the cost of the photocopying was
deducted from the user’s account.
3.3 Scenario 2: Copying with account selection
Copying can be allocated to “shared accounts” that represent departments, projects or cost
centers. This is commonly used by staff in academic organizations to allocate printing to
departments.
First some test accounts should be created:
Log into PaperCut, select the “Accounts” tab.
Select the “Create a new account…” action link on the left.
Enter an account name “Test Account 1”.
Press “Apply”.
Select the “Security” tab and allow all users to access that account by adding the “[All
Users]” group.
6. Press “Add”.
7. Repeat the process to create another few accounts.
1.
2.
3.
4.
5.
At the photocopier:
1. Enter the ‘useradvanced’ username and password.
2. You will then be given the option to choose either “My personal account” or one of
the shared accounts that you configured above. Select a shared account.
3. Press the “Mono Copy” or “Color Copy” hard key and perform some test copying.
4. Once completed, log out.
Back in the PaperCut application verify that the copier activity was recorded and the user’s
account deducted.
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1. Log in to PaperCut
2. Select the device from the “Devices” tab
3. Select the “Job Log” tab. This will list all recent copying activity on the copier. The
copying just performed as the test user should be listed.
4. Verify the details of the job (i.e. that the job was charged to the selected account).
5. In the log details, click on the “Charged To” account name to view the account’s
details.
6. Selecting the “Job Log” tab will display all print/copy activity for the account, and will
show the test photocopying that was performed.
3.4 Scenario 3: Print release
The embedded application may also be used for print release. For full description of
PaperCut hold/release queues and release stations, please read the PaperCut manual.
Skip this scenario if hold/release queues will not be used at your site.
To perform print release testing, a hold/release queue must be enabled:
1. In PaperCut, select the “Printers” tab.
2. Select the print queue (i.e. not the ‘device’) for the Brother MFC that is used for
testing.
3. Enable the “Hold/release queue” option.
4. Press OK/Apply to save the changes. All printing to this queue will now be held until
released by a user.
The photocopier device must also be enabled for “Print Release”:
1. In PaperCut, select the “Devices” tab.
2. Select the Brother MFC’s device.
3. In the “External Device Settings”, change the “Device Function” and “Enable print
release” option.
4. Select the print queue that was enabled for hold/release above. The Brother device
will allow jobs on the selected queues to be released.
5. Press “OK” to save. You will now notice in the External Device List that the device is
listed as “Print Release”.
6. Login to a computer workstation as ‘usersimple’.
7. Print a few jobs to the print queue that was configured above. The jobs will be held
in the hold/release queue.
8. Confirm that the jobs are held, by checking that the jobs are listed in the “Printers>Jobs Pending Release” page of the PaperCut administration interface.
9. Confirm that the username is ‘usersimple’.
At the photocopier device:
1. Enter the ‘usersimple’ username and password and press “Login”.
2. You will be taken to a release screen where you can either select “Quick release” or
“Release jobs”.
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3. Select the “Release jobs” option.
4. The list of held print jobs is displayed.
5. Select the job to release by selecting the job.
6. In the next screen you are given the option to cancel the job or print the job..
7. Select “Print job” and the job will then print.
8. Try cancelling a job by selecting another job and selecting the “Cancel job” option.
9. The job will be cancelled, and will not print.
10. Print a few more held jobs if you have released or deleted them all.
11. Choose “Quick release” this time.
12. This will show all the jobs selected for printing. On the LCD MFCs, the selecting or
unselecting of a job is indicated by an asterix (“*”) - the selecting can be toggled by
using the horizontal arrows “<” and “>”.
13. Hit “OK” and all the jobs will be printed.
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4 Configuration
After completing the Installation section and registering the device with PaperCut, it will have
been configured with reasonable default settings that are suitable for most environments.
This section covers how to change the default settings. All the following settings are
available via the device’s ‘Summary’ tab in the PaperCut administration interface.
4.1 Device Function
The device function setting defines which functions will be available on the device and how it
will be used. Not all function settings are supported on all devices.
Each device function is discussed in the following table.
Device Function
Description
Track & control copying
The device will track walk-up off-the-glass copying and ondevice printing.
Track & control scanning
The device will track scanning such as scan-to-email or scanto-file.
Enable print release
The device will act as a print release station.
4.2 Authentication Methods
PaperCut supports a number of different ways to authenticate users who walk-up to the
devices to perform copying. The default authentication method is username and password
authentication.
The available authentication methods can be modified in the ‘External Device Settings ->
Authentication methods’ section.
Authentication methods available for a device
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Each authentication method is discussed in the following table.
Authentication
Method
Description
Username and
password
The user may use their domain/network username and password
to log into the device.
Identity number
The user may log in with their identity number. Identity numbers
are convenient when usernames are long or cumbersome to enter.
For example, rather than entering a username like
‘john.smith.001’, it may be more convenient to enter an employee
ID of ‘1234’. See the PaperCut user manual for information about
user identity numbers, including importing identity numbers from
an external source.
Identity number ->
Require PIN
When a user logs in with their identity number, they must also
provide their associated PIN. This provides additional security for
identity number logins.
Swipe card
The user may log in by swiping a card (e.g. magnetic strip, smart
card, RFID). See the PaperCut user manual for information about
user card numbers, including importing card numbers from an
external source. Please see Appendix A below for a list of
supported card readers.
Swipe card -> Require
PIN
When a user logs in by swiping a card, they must also provide
their associated PIN. This provides additional security for swipe
card logins.
Swipe card -> Enable
self-association with
existing user accounts
Users can swipe cards previously not used or registered at the
device with PaperCut and will be prompted for their username and
password. The swipe card can then be used at subsequent logins.
Automatically login as
user
Specifies that this device should always automatically log in as the
given user. This option overrides all other authentication methods
Description of authentication methods
4.3 Shared Account Selection
Shared account selection options at the MFC mirror the options presented in the PaperCut
client print popup. The options available include:



Select from a list of shared accounts
Search for shared accounts by keyword
Select account using PIN/Code
The options available to each user, as well as account security access, will mirror the same
options available when the user prints. “Select from list” and/or “Select using PIN/Code” are
controlled at the user level via the User Details page under “Account Selection” when
showing the “standard account selection popup”. The Security tab on each account controls
account security/access.
Note: The search option will only appear if the account list is long. Short lists of only a few
accounts will not list a search option. This can be configured by advanced config parameter
of “ext-device.brother.accounts-search-at”.
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4.4 Customizing Text and Messages
PaperCut allows some text that appears in the device to be customized. The custom text
might include instructions or terminology that is more appropriate for the site. An example of
text that is customizable is the “welcome text” that displays on the initial login if multiple
authentication methods are used.
The text can be customized by editing the device configuration from the PaperCut
administration interface. For more details see the Advanced Configuration section.
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5 Advanced Configuration
5.1 Config Editor
The common configuration options for a device in PaperCut are available on the device’s
‘Summary’ tab, and are discussed in more detail in the Configuration section. This section
covers the more advanced or less common configuration options which are available via the
‘Advanced Config’ tab in the device details screen.
Config name
Description
ext-device.card-no-regex
See chapter section 5.2.
ext-device.card-selfassociation.use-secondary-cardnumber
Select whether user self-association should
occupy the primary or secondary card number. It
overrides the global setting unless the keyword
"GLOBAL" is specified. This is useful when there
is a mix of different non-configurable card
readers that read different numbers from an ID
card.
Set to "Y" to use the secondary card number, "N"
to use the primary card number. Default:
"GLOBAL" to defer to the global configuration
option.
ext-device.brother.welcome-text
You can override the screen title of the
authentication page (which is shown when more
than one authentication method is configured)
ext-device.brother.maximumaccounts-list
This is the maximum number of accounts that is
shown for account selection. Having too high a
value may cause a problem on the MFC.
ext-device.brother.accountssearch-at
The number of available accounts for the user
before the “Search” option is provided.
ext-device.brother.limitreference.quota.duplex
Whether we consider the page to be duplex for
the page quota (zero stop). By default we
consider the page to be duplex so we don’t
overcharge the user.
ext-device.brother.limitreference.quota.paper-size
The reference paper size that we consider for
page quota (zero stop). By default for the United
States this size is Letter and elsewhere it is A4.
ext-device.brother.limitreference.quota.grayscale
Whether we consider the page to be grayscale
for the page quota (zero stop).
ext-device.brother.received-logs
Should not normally be manually modified. This
parameter notes whether the log was
downloaded for the last login session.
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5.2 Configuring Swipe Card Readers
Brother only officially supports the RFIdeas card readers. If you want to use another HID
USB card reader then you will need to contact PaperCut support or your Brother office for
steps on testing this at your own risk.
Supporting Card Reader authentication is as easy as:
1. Connecting a supported card reader to the device via the USB port (Note: On some
devices this is hidden under a sticker on the side panel).
2. On the LCD screen MFCs such as the MFC 8910DW, you need to enable “Card
Authentication Restriction” on the Solution Settings screen. Note that for the touch
panel MFCs such as the MFC-9970CDW, this step is not needed.
3. Enabling Swipe card as an Authentication method under the device’s configuration in
PaperCut’s web interface.
4. Ensure the card number, as read by the reader, is loaded into the Card Number field
in the PaperCut database (or consider using user self-association).
Swipe cards contain numbers which are used to identify users according to the card number
configured in the User Details screen under “Card/Identity” number. Some readers report
information in addition to the number encoded on the card, such as checksums. PaperCut
can treat these cases in two ways:


A typical case is the checksum being reported after the card number, separated by
an equals sign, such as in 5235092385=8. PaperCut can handle this case by
default; it will extract the number before the equal sign as the card number:
5235092385.
For some cases, a “regular expression” may be required that will filter the card
number from the complete string of characters reported by the card reader.
Documentation on regular expressions can be found on the Internet, e.g. at
www.regular-expressions.info.
o The regular expression must be fashioned so that the card number is
returned as the first match group.
o Usually one regular expression will be used for all the devices managed by
PaperCut; this must be entered in the “Config editor” in the PaperCut Admin
Console. Open the Admin Console and select the Options tab, then select
“Config Editor (Advanced)” from the left menu. The key is called “extdevice.card-no-regex”.
o The global setting however can be overridden on a per-device basis: The key
“ext-device.card-no-regex” can also be found on the “Advanced Config” tab in
the device details screen. This setting will override the global setting unless
the keyword “GLOBAL” is specified.
o PaperCut developers will gladly assist in producing a regular expression
when supplied with a few sample outputs from your card reader. Please
contact PaperCut support.
o If you would like to write your own regular expressions, here are some
examples:
 Use the first 10 characters (any character): (.{10})
 Use the first 19 digits: (\d{19})
 Extract the digits from between the two “=” characters in
“123453=292929=1221”: \d*=(\d*)=\d*
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6 Known Limitations and Security
6.1 No fax tracking
Because of limitations in the Brother platform, the solution does not currently support fax
tracking.
6.2 No Scan to PC tracking
Because of limitations in the Brother platform, the solution does not currently support
tracking of scans done using the Scan to PC feature of the Brother.
6.3 No zero stop when scanning and faxing
Because of limitations in the Brother platform the solution does not currently offer zero stop
when using scanning or faxing functions. If there is not enough credit in the selected account
for a 1 page scan, then scanning will be disabled on the MFC after logging in (assuming
scan tracking is enabled).
6.4 Tracking jobs can be accumulated for a login session
The copy and scan jobs are logged by PaperCut after the user logs out of the MFC. At this
point, the jobs of the same type may be coalesced. For example, the user may do a 3 page
copy job and then a 5 page copy job, and it will be logged as an 8 page copy job in
PaperCut.
6.5 Bypassing the System
It is important that the administrators take care to prevent users from bypassing the system
and directly accessing the copier. Likewise it’s also important that administrators know how
to bypass/disable the system if direct copier access is required – say to change advanced
system settings. Administrators should take the following precautions:


The copier’s built in admin password should be changed and always kept secure.
The power and network cable should be securely connected. The system is
designed to be robust and record copier usage if the power is lost during copying, but
it is possible to start copying before the embedded application starts after restarting
the copier.
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7 FAQ & Troubleshooting
My Brother device is not logging any copy/fax/scan jobs? What’s wrong?
There are a number of possible problems. Check the following:




Brother does not track fax jobs, so this is not possible.
You are looking at the logs before the user has logged out. The jobs are only logged
for the user for that session after they log out.
In the PaperCut admin site, go to the “Devices” tab and select the device:
o Verify that the “Device hostname / IP” is correct.
o Verify that the appropriate “Device Functions” are enabled. i.e. To track
scanning ensure “Track & control scanning” is enabled.
o Check the Device Status on this page (or in Status column of Device List) to
ensure no errors are occurring.
Verify the correct version of the firmware is running.
The card reader isn’t working? What’s wrong?

Firstly ensure that you are using a compatible card reader (see Appendix A).

If you are using an LCD screen device such as the MFC-8910DW, then ensure that
the “Card Authentication Restriction” is turned on in the “Solution Settings” menu.

Card swipe is only recognized from two screens:
o
The initial login screen on the MFC
o
The card authentication screen, where it asks the user to swipe their card to
log in.
It will not allow card authentication from the authentication screen where the user
chooses from the available authentication types.

Make sure the card reader is connected while the device is booting up. Try rebooting
the device.
What is the IP address of my PaperCut Server?
Use operating system command-line tools such as ipconfig or ifconfig to determine this.
I have thousands of accounts representing my clients. Will the system handle this?
Yes. We have designed the system to handle thousands of Shared Accounts. Users with
many accounts will also be presented with some “power options” to help them find accounts
including keywords based search.
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What does “Connection error -xx” mean on the MFC panel?
Please refer to the table below for the explanation of the error codes and what to do. Error
codes 2 and 3 are the most common encountered ones.
Connection
error code
Description
How to recover
1
XML Parse Error or Other
MFC Error
Report error code to PaperCut.
1
Password Error
BSI doesn’t work if the password on the MFC
is empty or is “access”. Please change the
password on the MFC.
2
No LAN connection



3
MFC cannot connect to the
PaperCut application server



Check network cable connection
Wait for MFC to fully initialize the
network on power up
Check IP configuration
Check the Solution Application Entry
URLs on the MFC for login and logout
and that they have the correct IP
addresses for the PaperCut
application server
Make sure that the firewall on the
server running PaperCut is not
blocking incoming http messages from
the MFC
Check that the PaperCut application
server is up and running
4
Network timeout
Check network setting
5
Authentication error for
proxy server
Check proxy server setting on MFC
6
Electronic certificate error
Check certificate on server and reinstall
7
Expired electronic certificate


Check setting of date and time on
MFC and update accordingly
Check certificate on server
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Why is the Scan to PC feature of the Brother not working with PaperCut?
There are two problems with trying to use the Scan to PC feature of the Brother and
PaperCut. Firstly, the Scan to PC feature requires that the printer is directly connected to the
client PC via USB or the network. Typically, printing is done via a print server and with ip
filtering the MFP is set up not to allow connections from anything other than the print server
(ie. it won’t allow connections between the client PC and MFP). Alternatively, one could set
up the client PC as a secondary print server but that is often not wanted. The second
problem is that currently the Brother MFP does not do any internal logging of the scans for
Scan to PC and so we are unable to track any of these scan jobs.
8 Appendix A: Supported Authentication Card Readers
The Brother devices officially only support the RFIdeas card readers.
The following RFIdeas models have been tested:
Supported RFIdeas card reader models
RDR-6081AKU
RDR-6281AKU
RDR-6381AKU
RDR-6E81AKU
RDR-6H81AKU
RDR-7081AKU
RDR-7581AKU
RDR-7L81AKU
RDR-7F81AKU
8.1 Catering for non-officially supported card readers
Some HID type card readers that are not officially supported by Brother may still be made to
work if an appropriate PJL command is sent to the printer. For example, the PJL command
file to support the Elatec (Vendor ID 0x09D8) and TWN3 (Model ID 0x0310) and TWN4
(Model ID 0x0410) looks like:
^[%-12345X@PJL
@PJL SUPERUSER PASSWORD=630327
@PJL DEFAULT CRDEVINF="01,02,09D8,0310"
@PJL DEFAULT CRDEVINF="02,02,09D8,0320"
@PJL DEFAULT CRDEVINF="03,02,09D8,0410"
@PJL DEFAULT CRDEVINF="04,02,09D8,0420"
@PJL SUPERUSEROFF
@PJL INFO CRDEVINF
^[%-12345X
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Where ^[ is the ESCape character (0x1B) at the start of the first and last lines (if you prefer,
you can contact PaperCut support to send you a copy of this file).
You may add up to 10 additional card readers by this method. The format of the line per card
reader device is:
@PJL DEFAULT CRDEVINF=”aa,02,bbbb,cccc”
where “aa” is the flash memory number, “bbbb” is the vendor ID and “cccc” is the model ID.
The other codes of “630327” and “02” in the PJL file should not be changed.
In order to find out the model ID and vendor ID of your card reader you can use a program
such as USBView.exe on Windows.
To send the PJL file to the Brother device (to configure its support), you can use a program
such as Brother’s BRAdmin tool or in Windows use the “copy /b” command to a shared
printer or “lp –o raw –d printer pjlfile” in Unix.
Please contact PaperCut or Brother if you need to do this on the devices of MFC-9970CDW
or DCP-9270CDN as additional steps are required.
9 Appendix B: Process for performing user card association
This section describes the process of how a user can associate a new card with their
PaperCut account on the Brother devices.
1. Present card at the MFP reader (should hear a beep)
2. Enter the username and password. If the association is successful the user is
notified on the LCD screen.
3. You will then be logged.
At this point the card has been associated with the user’s account. Swiping the card again
will allow them to login using the card.
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10 Appendix C: Device screenshots for user documentation
Welcome screen showing authentication options:
The action screen:
Card authentication screen:
Quick release print screen (listing jobs):
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Release job screen with job details:
Account selection screen:
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