Quick start guide
EL52200/EL52210/EL52250/
EL52300/EL52350/EL52400/
EL52450/EL52500/EL52510
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
Introduction
This quick start guide provides you with basic installation and use instructions. A limited
set of features are described in abbreviated form.
Please refer to the complete online EL52200/EL52210/EL52250/EL52300/
EL52350/EL52400/EL52450/EL52500/EL52510 DECT 6.0 cordless telephone/
answering system with caller ID/call waiting user’s manual for a full set of installation
and operation instructions at
http://telephones.att.com/EL52XX0.
Before using this AT&T product, please read Important safety information on pages 23-24
of this quick start guide.
Table of contents
Parts checklist..........................................................2
Answering system and voicemail................. 17
Installation..................................................................3
Battery installation.................................................4
Turning the answering system
on or off............................................................. 17
Battery charging......................................................5
Announcement...................................................... 17
Handset overview....................................................6
Call screening........................................................ 18
Telephone base overview...................................7
Message playback................................................ 18
Menu overview.........................................................8
To delete all old messages............................. 18
Menu structure.........................................................8
Remote access....................................................... 18
Telephone settings.................................................9
Troubleshooting.................................................... 19
Making, answering and ending a call......... 10
Important safety information......................... 23
Options while on a call..................................... 11
FCC Part 68 and ACTA...................................... 25
Handset locator..................................................... 12
FCC Part 15............................................................. 26
Intercom.................................................................... 13
Limited warranty................................................... 27
Directory................................................................... 14
Technical specifications.................................... 29
Speed dial................................................................ 15
Caller ID overview................................................ 16
Caller ID history (call log)................................ 16
Parts checklist
Your telephone package contains the following items. Save your sales receipt and
original packaging in the event warranty service is necessary.
Quick start guide
EL52200/EL52210/EL52250/
EL52300/EL52350/EL52400/
EL52450/EL52500/EL52510
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
Quick start guide
Telephone base
Power adapter for
telephone base
Cordless handset
(2 for EL52200, EL52210 or
EL52250)
(3 for EL52300 or EL52350)
(4 for EL52400 or EL52450)
(5 for EL52500 or EL52510)
Charger for cordless handset with
power adapter installed
(1 for EL52200, EL52210 or
EL52250)
(2 for EL52300 or EL52350)
(3 for EL52400 or EL52450)
(4 for EL52500 or EL52510)
Wall mount bracket
Battery for cordless handset
(2 for EL52200, EL52210 or
EL52250)
(3 for EL52300 or EL52350)
(4 for EL52400 or EL52450)
(5 for EL52500 or EL52510)
Battery compartment cover
(2 for EL52200, EL52210 or
EL52250)
(3 for EL52300 or EL52350)
(4 for EL52400 or EL52450)
(5 for EL52500 or EL52510)
Telephone line cord
Installation
Install the telephone base and charger as shown below. If you subscribe to high-speed
Internet service (DSL - digital subscriber line) through your telephone line, you must
install a DSL filter on the DSL line. If you want to mount your telephone on a wall, use
the included wall mount bracket and refer to Wall mount installation in the online
user’s manual for details.
Electrical outlet not
controlled by a wall
switch
Plug the large end
of the larger power
adapter into an
electrical outlet not
controlled by a wall
switch.
Telephone wall jack
Plug the other end of
the telephone line cord
into a telephone wall
jack.
A DSL filter (not included)
is required if you have DSL
high-speed Internet service.
Telephone line cord
Route the cords
through the slots.
Plug the small
end of the larger
power adapter into
the power jack on
the bottom of the
telephone base.
Plug one end of the
telephone line cord
into the TEL. LINE
jack on the bottom
of the telephone
base.
Plug the large end
of the smaller power
adapter into an
electrical outlet not
controlled by a
wall switch.
IMPORTANT INFORMATION:
Ensure the small end
of the smaller power
adapter is plugged
into the power jack
on the bottom of the
charger.
Use only the power adapters provided with this
product. To obtain a replacement, visit our website at
www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Battery installation
Install the battery as shown below.
. Plug the battery
connector securely
into the socket inside
the handset battery
compartment, matching
the color-coded label.
2. Insert the supplied battery
with the label THIS SIDE
UP facing up as indicated.
3. Align the cover flat against
the battery compartment,
then slide it upwards until
it clicks into place.
CHARGE light
4. Charge the handset by placing it face up in
the telephone base or charger. The CHARGE
light is on when charging.
To replace the battery, press the tab and
slide the battery compartment cover
downwards. Lift out the old battery and
disconnect it from the handset. Follow the
instructions above to install and charge the
new battery.
IMPORTANT INFORMATION:
Use only the supplied rechargeable battery or replacement battery (model BT166342). To order,
www.telephones.att.com, or call 1 (800) 222-3111. In
1 (866) 288-4268.
visit our website at
Canada, dial
Battery charging
Once you have installed the battery, the screen indicates the
battery status (see the table below). If necessary, place the handset
in the telephone base or charger to charge the battery. For best
performance, keep the handset in the telephone base or charger
when not in use. The battery is fully charged after 10 hours of
continuous charging. See page 29 for battery operating times.
HANDSET 1
16 MISSED CALLS
10:30PM
11/20
Battery status icon
If the screen is blank, you need to charge the handset without
interruption for at least 30 minutes to give the handset enough charge to use the
telephone for a short time. The screen shows LOW BATTERY until you have charged the
battery without interruption for at least 30 minutes. The following table summarizes the
battery charge indicators and actions to take.
Battery indicators
Battery status
Action
The screen is blank or shows
PLACE IN CHARGER.
The battery has no or very
little charge. The handset
cannot be used.
Charge without interruption
until the screen shows
LOW BATTERY or HANDSET X
(at least 30 minutes).
The screen shows
Battery has enough charge to
be used for a short time.
Charge without interruption
until the screen shows
HANDSET X (at least
30 minutes).
Battery is charged.
To keep the battery charged,
place it in the telephone base
or charger when not in use.
LOW BATTERY and
flashes.
The screen shows HANDSET X
and the battery icon shows
,
or
.
NOTES:
• If you are on a call in low battery mode, you hear four short beeps every 50 seconds.
• If no battery is installed in the handset when you place it in the telephone base or charger,
the CHARGE light is off and the screen shows NO BATTERY. Follow the instructions in Battery
installation on page 4 to install the battery.
Handset overview
REDIAL/PAUSE
DIR/VOLUME
Press repeatedly to view the
last 20 numbers dialed.
Press to scroll up while in
menus.
While entering numbers,
press and hold to insert a
dialing pause.
Press to increase the listening
volume.
Press to show directory entries
when the handset is not in use.
PHONE/FLASH
While entering names or
numbers in the directory, press
to move the cursor to the right.
Press to make or answer a call.
During a call, press to answer
an incoming call when you
receive a call waiting alert.
CID/VOLUME
Press to scroll down while in
menus.
1
While reviewing a caller ID
history entry, press repeatedly
to add or remove 1 in front of
the telephone number before
dialing or saving it in the
directory.
Press to decrease the listening
volume.
Press to show the caller ID
history when the handset is
not in use.
While entering names or
numbers in the directory, press
to move the cursor to the left.
0
While entering names in the
directory, press to add a space.
MENU/SELECT
MUTE/DELETE
Press to display the menu.
During a call, press to mute
the microphone.
Once in the menu, press to
select an item or save an
entry or setting.
While predialing, press to
delete digits.
OFF/CLEAR
While reviewing the redial
list, directory, speed dial list
or caller ID history, press to
delete an individual entry.
During a call, press to hang up.
While using menus, press to
cancel an operation, back up
to the previous menu, or exit
the menu display.
TONE
During a call, press to send
touch-tone signals.
Press and hold while the
handset is not in use to erase
the missed calls indicator.
SPEAKER
Press to turn on the handset
speakerphone, press again to
resume normal handset use.
#
INT
Press to initiate an intercom
conversation or transfer a call.
When reviewing a caller ID
history entry, press repeatedly
to view the dialing options.
Telephone base overview
ANSWER ON/OFF
Press to turn the built-in answering system on
or off.
Message window
Displays the number of messages. During
playback, displays the message number
currently playing.
PLAY/STOP
Press to start or stop message playback.
While call screening, press to temporarily turn
the call screening on or off.
DELETE
Press to delete the message currently playing.
Press twice to delete all old messages when
the telephone is not in use.
SKIP
Press to skip a message.
REPEAT
After the answering system plays the day and
time the current message was received, press
to repeat the message currently playing.
While the answering system is playing the day
and time the current message was received,
press to listen to the previous message.
HANDSET LOCATOR
Press to make handsets beep so you can locate
them.
VOLUME
While the telephone is not in use, press to
adjust the telephone base ringer volume.
During call screening or message playback,
press to adjust the listening volume.
Menu overview
Use the menu to change the telephone settings.
. Press MENU/SELECT in idle mode (when the handset is not in use)
to enter the main menu.
2. Press DIR or CID to scroll until the > is next to the feature you
want to select.
HANDSET 1
16 MISSED CALLS
10:30PM
3. Press MENU/SELECT to select or save the indicated item.
Press
OFF/CLEAR to cancel an operation, back up to the previous
menu or exit the menu display. Press and hold
OFF/CLEAR to
cancel an operation and return to idle mode.
11/20
The handset is in
idle mode.
>PLAY MESSAGES
ANSWERING SYS
Menu structure
Many of the telephone settings are common to all handsets and
the base, such as the date and time. Some settings are specific to
each handset, such as the ring tone and volume settings. Refer to
Menu overview in the online user’s manual for details.
The > symbol indicates
the feature to select.
PLAY MESSAGES
ANSWERING SYS
DIRECTORY
CALL LOG
RINGERS
SETTINGS
ANNOUNCEMENT
DELETE ALL OLD
RECORD MEMO
ANSWER ON/OFF
ANS SYS SETUP
CALL SCREENING
# OF RINGS
RINGER VOLUME
REMOTE CODE
RINGER TONE
MSG ALERT TONE
LCD LANGUAGE
CLR VOICEMAIL
KEY TONE
SET DATE/TIME
HOME AREA CODE
DIAL MODE
Telephone settings
Use Menu structure on page 8 to find and set features. Many are simple yes/no
questions. The following are a few examples of common features to set. Refer to
Handset settings and Answering system settings in the online user’s manual for
detailed instructions on setting all telephone features.
Ringer volume
Set the ringer volumes individually on each handset and the telephone base.
Handset:
You can set the handset ringer volume level, or turn the ringer off. When the ringer is
off,
appears on the handset screen.
. On a handset, press MENU/SELECT in idle mode. Select
>RINGERS and then select >RINGER VOLUME.
2. Press
DIR or
RINGER VOLUME
CID to sample each volume level.
3. Press MENU/SELECT to save your preference.
NOTE: If the handset ringer volume is set to off, that handset ringer
is silenced for all incoming calls; however, that handset still plays the
paging tone when you use the handset locator feature.
Telephone base:
When the telephone is not in use, press
VOLUME on the
telephone base to adjust the ringer volume.
Date and time
The answering system announces the day of the week and time of each message
received prior to playing it. If you subscribe to caller ID service, the day, month and
time are set automatically with each incoming call. However, the year must be set so
that the day of the week can be calculated from the caller ID information.
. On a handset, use MENU/SELECT in idle mode. Select >SETTINGS and then select
>SET DATE/TIME.
2. Use the dial pad keys (0-9) to enter two-digit numbers for the month, day and year.
Press MENU/SELECT.
3. Use the dial pad keys (0-9) to enter two-digit numbers for the hour and minute.
4. Press
DIR or
CID to choose AM or PM. Press MENU/SELECT to confirm.
Making, answering and ending a call
Making a call
Press
PHONE/FLASH or
SPEAKER and then dial a telephone
number, or predial by first dialing the number and then pressing
PHONE/FLASH or
SPEAKER. When entering the number
before pressing
PHONE/FLASH or
SPEAKER, you can:
• Press and hold REDIAL/PAUSE to insert a three-second dialing
pause (a P appears).
• Press MUTE/DELETE to make corrections.
• Press and hold
OFF/CLEAR to return to the idle mode.
The screen shows the elapsed time as you talk (in hours, minutes
and seconds).
Answering a call
Press
PHONE/FLASH,
SPEAKER, or any dial pad key (known as Any Key Answer).
Ending a call
Press
OFF/CLEAR or put the handset in the telephone base or
charger to end the call (known as Auto Off).
Speakerphone
During a call, press
Press
SPEAKER to switch between speakerphone and normal handset use.
OFF/CLEAR to hang up.
Temporary ringer silencing
While the telephone is ringing, press
OFF/CLEAR or MUTE/DELETE to silence the
ringer temporarily on that handset only. This turns off the ringer without disconnecting
the call. The next incoming call rings normally at the preset volume.
10
Options while on a call
Volume control
While on a call, press DIR/VOLUME to increase or press
CID/VOLUME to decrease the listening volume.
NOTE: The handset earpiece volume setting (1-5) and speakerphone
volume setting (1-6) are independent. Changing one does not affect
the other.
Join a call in process
You can use two system handsets at the same time on an outside
call. If a handset is already on a call and you would like to join the
call, press
PHONE/FLASH or
SPEAKER on another system
handset.
To exit the call, press
OFF/CLEAR or place the handset in the
telephone base or charger. The call does not end until all handsets hang up.
Chain dialing
While on a call, you can initiate a dialing sequence from numbers stored in the directory,
caller ID history or redial list. Doing this can be useful if you wish to access other
numbers (such as bank account numbers or access codes).
To dial a number from the directory, caller ID history or redial list while on a call, access
the number through the menu system:
. While on a call, to show the directory or caller ID history, press MENU/SELECT, scroll
to >DIRECTORY or >CALL LOG. Press MENU/SELECT.
-ORWhile on a call, press REDIAL/PAUSE to show the redial list.
2. Scroll to the desired number or press the dial pad keys to find the desired directory
entry (see To search by name in the online user’s manual for more options).
3. Press MENU/SELECT. The selected number is dialed.
Redial
Each handset stores the 20 most recently called numbers in the redial list.
. To review and call numbers in the redial list, press REDIAL/PAUSE in idle mode. The
most recently called number appears on the screen.
2. If it is not the desired number, press DIR or CID to scroll through the numbers in
the list.
3. Once the desired number appears, press
PHONE/FLASH or
SPEAKER to dial
the number. Or press
OFF/CLEAR to exit the redial list.
11
Handset locator
Use the handset locator to find misplaced handsets.
To start the paging tone:
• Press HANDSET LOCATOR at the telephone base to start
the paging tone on all handsets for 60 seconds.
To stop the paging tone:
• Press
PHONE/FLASH,
SPEAKER, or any dial pad key
(0-9, , or #) on a handset or press HANDSET LOCATOR on
the telephone base.
12
Intercom
To make and answer an intercom call
You can intercom between handsets.
. Press INT on your handset when not in use.
• If you have two handsets, your screen shows
CALLING HANDSET X.
• If you have more than two handsets, your screen shows
INTERCOM TO: Use the dial pad keys to select the other handset.
• The other handset rings and its screen shows HANDSET X IS CALLING.
2. To answer the intercom call, press
PHONE/FLASH,
handset. Both handsets now show INTERCOM.
3. To end an intercom call, press
telephone base or charger.
SPEAKER or INT on that
OFF/CLEAR or place the handset back in the
NOTE: Before the intercom call is answered, you can cancel the intercom call by pressing
OFF/CLEAR or INT on your originating handset.
Call transfer using intercom
You can transfer an outside call to another system handset.
During a call, press INT and proceed just as you would for a normal intercom call. Once
the other party has answered the intercom, you have the following options:
• You can let the other handset join you on the outside call in a three-way
conversation. Press and hold INT on the calling handset.
• You can transfer the call. Press
OFF/CLEAR, or place your handset back in the
telephone base or charger. Your handset screen shows CALL TRANSFERRED. The
other handset automatically connects to the outside call.
• You can switch between the outside call (OUTSIDE CALL appears on the screen) and the
intercom call (INTERCOM appears on the screen). Press INT on your handset to switch.
• The other person can end the intercom call by pressing
OFF/CLEAR, or by placing
the other handset back in the telephone base or charger. The outside call continues
with the original system handset.
NOTES:
• To cancel the transfer and return to the external call before the intercom call is answered, press
OFF/CLEAR,
PHONE/FLASH or INT on your handset.
• If the other handset is not answered within 100 seconds, is in use, on a call or is out of range,
the calling handset shows UNABLE TO CALL TRY AGAIN on its screen and automatically
returns to the external call.
13
Directory
Directory overview
The directory is stored in the telephone base, and is shared by all handsets. It stores up
to 100 entries. Changes made to the directory on any one handset apply to all. Only
one handset can review the directory at a time.
Storing names and numbers
You can add new entries to the directory whenever a telephone number shows on the
screen (predial or from caller ID history) by pressing MENU/SELECT then go to Step 3
below. To add entries through the menu:
. On a handset, use MENU/SELECT in idle mode. Select >DIRECTORY and then select
>ADD CONTACT.
2. Use the dial pad keys or press REDIAL/PAUSE and then MENU/SELECT to enter the
telephone number (up to 30 digits).
3. Press MENU/SELECT to save the number in the display.
4. Enter the name when prompted. Use the dial pad keys to enter a name (up to 15
characters). Each time you press a key, the character on that key appears. Additional
key presses produce other characters on that key. Refer to the character chart in
Create directory entries of the online user’s manual for information on entering
special characters.
5. Press MENU/SELECT to store your new directory entry. The screen shows SAVED.
While entering names and numbers, you can edit them using the following controls:
• Press
DIR or
CID to move the cursor to the right or left.
• Press MUTE/DELETE to erase digits or characters.
• Press and hold MUTE/DELETE to erase entire entry.
• While entering the telephone number, press and hold REDIAL/PAUSE to enter a
three-second dialing pause (a P appears).
• While entering the name, press 0 to add a space.
To review directory entries
. Press
DIR when in idle mode to show the first entry in the directory.
2. Press DIR or CID to browse through the directory or press the dial pad keys (0-9)
to start a name search. Entries appear alphabetically by the first letter in the name.
NOTE: If the telephone number in the directory exceeds 15 digits, < appears in front of the
telephone number. Press TONE to move towards the end of the telephone number or press #
to move towards the beginning of the telephone number.
14
To dial a directory number
When you see the desired directory number, press
PHONE/FLASH or
SPEAKER.
To edit a directory entry
. When the desired directory number is on the screen, press MENU/SELECT.
2. Edit the telephone number (page 14). Press MENU/SELECT.
3. Edit the name (page 14).
4. Press MENU/SELECT to confirm.
To delete a directory entry
When the desired directory number is on the screen, press MUTE/DELETE and then
MENU/SELECT.
Speed dial
There are 10 speed dial locations that you assign from the directory (see Speed dial
locations in the online user’s manual for details). The speed dial locations are shared by
all handsets. Changes made apply to all handsets.
To enter a speed dial number
. On a handset, use MENU/SELECT in idle mode. Select >DIRECTORY and then select
>SPEED DIAL.
2. Press
DIR or
CID to scroll to the desired speed dial location.
3. Press MENU/SELECT to show the directory. Press DIR or CID to browse through
the directory or press the dial pad keys (0-9) to start a name search.
4. When the screen shows the desired directory entry, press MENU/SELECT.
To dial a speed dial number
. When in idle mode, press and hold a dial pad key (0 through 9) to display the desired
speed dial entry.
2. Press
PHONE/FLASH or
SPEAKER to dial the displayed telephone number.
15
Caller ID overview
This product supports caller ID services offered by most telephone service providers.
Caller ID allows you to see the name, number, date and time of calls. The available
caller ID information will appear after the first or second ring.
Caller ID history (call log)
The caller ID information is stored in a 50-entry caller ID history. Until unanswered new
calls are reviewed in the caller ID history, they are reported as XX MISSED CALLS on
the handset idle screen. If you want to mark all of the messages OLD, press and hold
OFF/CLEAR for four seconds when the handset is idle.
To review the caller ID history
. When a handset is in idle mode, press
2. Press
3. Press
DIR or
CID.
Robert Brown
800-360-4121
CID scroll through the list.
OFF/CLEAR exit the caller ID history.
10:45PM
11/20
To dial a number from the caller ID history
Press #
1-800-360-4121
. When a handset is in idle mode, press
Press #
Press #
1-360-4121
Press #
Press 1
-OR1-800-360-4121
Press 1
2. Press
DIR or
CID.
CID scroll through the list.
• Press # repeatedly to show different dialing options.
• If you need to add or remove a 1 at the beginning of
the number, press 1 repeatedly to show the number
options.
3. Press
PHONE/FLASH or
360-4121
800-360-4121
800-360-4121
SPEAKER to dial the displayed telephone number.
To delete entries from the caller ID history
• Delete One: When viewing an entry, press MUTE/DELETE to delete the entry from
the caller ID history.
• Delete all: On a handset, use MENU/SELECT in idle mode. Select >CALL LOG and
then select >DEL ALL CALLS. Press MENU/SELECT twice.
Once deleted, you cannot retrieve the entries.
To store a caller ID entry in the Directory
. On a handset, press
2. Press
DIR or
CID in idle mode.
CID to scroll through the list.
3. When the desired entry is on the screen, press MENU/SELECT. The screen shows
EDIT NUMBER. If needed, modify the number (page 14).
4. Press MENU/SELECT to save the number in the display. The screen shows EDIT NAME.
If needed, modify the name (page 14).
5. Press MENU/SELECT to confirm.
16
Answering system and voicemail
Your telephone has separate indicators for two different types of voice messages: those
left on its built-in answering system and those left at your service provider’s voicemail
(fees may apply). Your telephone’s built-in answering system messages and voicemail
messages are separate. Each alerts you to new messages differently.
• If
and NEW VOICEMAIL display on the handset, your telephone service provider is
indicating that it has new voicemail for you. To listen to your voicemail, you typically dial
an access number provided by your telephone service provider, followed by a security
code or PIN. Refer to Voicemail waiting (visual message waiting) indicator in the
online user’s manual for a full description of the voicemail indicator.
• If a number flashes in the message window on the telephone base and
XX NEW MESSAGES appears on the screen of each system handset, there are new
digital answering system messages. If you turn on MSG ALERT TONE (page 8), the
telephone base beeps every 10 seconds when there are new answering system
messages. To listen to these messages, from a handset, use the PLAY MESSAGES
menu or press
PLAY/STOP on the telephone base (see Message playback on
page 18).
Some service providers bundle or combine multiple services like voicemail and call
waiting, so you may not be aware that you have voicemail. To check what services you
have and how to access them, contact your telephone service provider.
You can use your telephone answering system and voicemail together by setting your
built-in answering system to answer before voicemail answers. Refer to
Answering system and voicemail in the online user’s manual for instructions.
Turning the answering system on or off
You can turn the answering system on or off by pressing the ANSWER ON/OFF key
on the telephone base or through the ANSWER ON/OFF handset menu (page 8).
NOTE: You can turn the answering system on or off from either the handset or the telephone
base, but you can only use the handset to change the other answering system settings.
Announcement
The announcement is the greeting callers hear when calls are answered by the
answering system. The telephone has a default announcement. You can use this
announcement, or record your own announcement of up to 90 seconds.
On a handset, use MENU/SELECT in idle mode. Select
>ANSWERING SYS and then select >ANNOUNCEMENT. Follow the
screen and voice prompts to record a new announcement.
17
2-PLAY
3-DELETE
5-STOP
7-RECORD
Call screening
If CALL SCREENING is ON (page 8), the incoming messages are played through the
speaker on the telephone base. You can press
PHONE/FLASH or
SPEAKER on the
handset to stop recording and speak to the caller.
Message playback
If there are new messages, the system plays back only the new messages (oldest first).
If there are no new messages, the system plays back all old messages (oldest first).
When playback begins, the total number of messages is announced.
You can play back messages from either the telephone base or a handset.
On the telephone base, press
PLAY/STOP and use the other keys to repeat, skip,
delete, and adjust the volume of messages.
On a handset, use MENU/SELECT to select >PLAY MESSAGES. Then follow the screen
and voice prompts.
To delete all old messages
From idle you can delete all old messages. Once deleted, you cannot retrieve them. You
cannot delete messages until you have listened to them.
On the telephone base, press
DELETE twice.
On a handset, use MENU/SELECT in idle mode. Select >ANSWERING SYS and then
select >DELETE ALL OLD. Press MENU/SELECT.
Remote access
You can access the answering system remotely by dialing your home telephone number
from any touch-tone telephone. When the answering system answers, enter the twodigit remote access code (19, unless you have changed it; refer to REMOTE CODE
on page 8). New messages play automatically. Use the remote commands to control
playback. There is also a wallet card listing the remote commands at the back of the
online user’s manual.
Remote access commands
Action
Remote command
Action
Remote command
Play all messages.............................................................. 1
Stop........................................................................................... 5
Play new messages........................................................... 2
Help menu............................................................................*5
Delete the message (during playback).................... 3
Skip the message............................................................... 6
Delete all old messages...............................................33
Record announcement...................................................*7
Repeat or go back............................................................. 4
Turn system on or off...................................................... 0
End remote access call (or hang up)....................... 8
18
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
customer service, or to purchase accessories or replacement parts, visit our website at
www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268. When you call customer service, you will need the serial
number or model number found on the bottom of the telephone base.
My telephone doesn’t work at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely plugged into the cordless handset.
• Make sure the telephone line cord is securely and firmly plugged into the telephone
base and the telephone wall jack.
• Charge the battery in the cordless handset for at least 10 hours. For optimum daily
performance, return the cordless handset to the telephone base or charger when not
in use.
• If the battery is depleted, it may take approximately 30 minutes to charge the handset
before it shows LOW BATTERY, refer to Battery charging on page 5 for details.
• Reset the telephone base. Unplug the electrical power. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to reset.
• You may need to purchase a new battery. Please refer to Battery installation on
page 4.
I cannot get a dial tone.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone base. You might have moved out
of range.
• If the previous suggestions don’t work, disconnect the telephone base from the
telephone wall jack and connect to a different telephone. If there is no dial tone on
that telephone either, the problem is in your wiring or telephone service. Contact
your telephone service provider (charges may apply).
• Your telephone line cord might be defective. Try installing a new telephone line cord.
I cannot dial out.
• First try all the suggestions in the item I cannot get a dial tone on this page.
• Make sure you have a dial tone before dialing. The cordless handset may take a
second or two to find the telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
• Check that all the telephones connected to the same telephone line are hung up.
• Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing)
for the service in your area (see the DIAL MODE menu on page 8).
19
• Eliminate any background noise. Noise from a television, radio or other appliances
may cause the telephone to not dial out properly. If you cannot eliminate the
background noise, first try muting the cordless handset before dialing, or dialing from
another room in your home with less background noise.
• If the other telephones in your home are having the same problem, the problem is in
your wiring or telephone service. Contact your telephone service provider (charges
may apply).
My cordless handset isn’t performing normally.
• Make sure the power cord is securely plugged into the telephone base. Plug the power
adapter into a different, working electrical outlet not controlled by a wall switch.
• Move the cordless handset closer to the telephone base. You might have moved out
of range.
• Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the cordless handset and telephone base to reset.
• Other electronic products can cause interference to your cordless telephone. Try
installing your telephone as far away from these types of electronic devices as
possible: television sets, VCRs, or other cordless telephones.
OUT OF RANGE OR NO PWR AT BASE appears on my cordless handset.
• Ensure that the telephone base is powered up.
• Place the cordless handset in the telephone base for one minute to allow the
cordless handset and base to synchronize.
• Move the cordless handset closer to the telephone base. You might have moved out
of range.
• Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the cordless handset and telephone base to reset.
• Other electronic products can cause interference to your cordless telephone. Try
installing your telephone as far away from these types of electronic devices as
possible: television sets, VCRs, or other cordless telephones.
The batteries do not hold a charge.
• If the cordless handset is in the telephone base or charger and the charge light does
not come on, refer to the item The charge light is off on page 21.
• Charge the battery in the cordless handset for at least 10 hours. For optimum daily
performance, return the cordless handset to the telephone base or charger when not
in use.
• If the battery is depleted, it may take approximately 30 minutes to charge the handset
before it shows LOW BATTERY, refer to Battery charging on page 5 for details.
• You may need to purchase a new battery. Please refer to Battery installation on page 4.
20
The charge light is off.
• Make sure the power cord is plugged in correctly and securely.
• Make sure the battery is installed correctly in the handset. Follow the instructions in
Battery installation on page 4 to install the battery.
• Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to
one minute for the cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base charging contacts each month using
a pencil eraser or cloth.
I get noise, static, or weak signals even when I’m near the telephone base.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord
and the telephone wall jack (see Installation on page 3). The filter prevents noise
and caller ID problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
• Other electronic products, such as computers, wireless routers, microwave ovens
and other cordless telephones can interfere with the performance of your cordless
telephone. You may be able to improve the performance of your telephone by
installing the telephone base as far away as possible from other electronic devices.
• Do not install this telephone near a microwave oven or on the same electrical outlet.
You may experience decreased performance while the microwave oven is operating.
• If your telephone is plugged in with a modem or a surge protector, plug the
telephone (or modem/surge protector) into a different location. If this doesn’t solve
the problem, relocate your telephone or modem farther apart from one another, or
use a different surge protector.
• Relocate your telephone to a higher location. The telephone will likely have better
reception when installed in a high area.
• If the other telephones in your home are having the same problem, the problem is in your
wiring or telephone service. Contact your telephone service provider (charges may apply).
I experience poor sound quality when using the speakerphone.
• For increased sound quality while using the speakerphone, place the handset on a
flat surface with the dial pad facing up.
• When using a speakerphone, controlling background noise in your environment is
essential. While you are listening to your party, press MUTE/DELETE to temporarily
turn your microphone off. When it is your turn to speak, remember to press
MUTE/DELETE again to turn the microphone on.
• Excessive background noise will cause a speakerphone to fade in and out. Try
controlling the background noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the person at the other end of the
conversation while they are speaking. If background noise cannot be controlled, you
should terminate speakerphone operation and return to normal handset mode.
21
I hear other calls while using my telephone.
• Disconnect the telephone base from the telephone wall jack, and plug in a different
telephone. If you still hear other calls, the problem is probably in your wiring or
telephone service. Call your telephone service provider (charges may apply).
I subscribe to a nontraditional telephone service that uses my computer to establish
connections, and my telephone doesn’t work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on your
computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have enough power.
In these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your nontraditional telephone
service. Contact your service provider for more information.
22
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear
in this quick start guide and the online user’s manual. Always follow basic safety precautions when
using this product to reduce the risk of injury, fire, or electric shock.
Safety information
• Read and understand all instructions in this quick start guide and the online user’s manual.
Observe all markings on the product.
• Avoid using a telephone during a thunderstorm. There might be a slight chance of electric
shock from lightning.
• Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark may be
created when the adapter is plugged into the power outlet, or when the handset is replaced in its
cradle. This is a common event associated with the closing of any electrical circuit. The user should
not plug the phone into a power outlet, and should not put a charged handset into the cradle, if
the phone is located in an environment containing concentrations of flammable or flame-supporting
gases, unless there is adequate ventilation. A spark in such an environment could create a fire or
explosion. Such environments might include: medical use of oxygen without adequate ventilation;
industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
• Do not use this product near water, or when you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use
liquids or aerosol sprays for cleaning. If the product comes in contact with any liquids, unplug any line
or power cord immediately. Do not plug the product back in until it has dried thoroughly.
• Install this product in a protected location where no one can trip over any line or power
cords. Protect cords from damage or abrasion.
• If this product does not operate normally, read the Troubleshooting section starting on
page 19 in this quick start guide. If you cannot solve the problem, or if the product is
damaged, refer to the Limited warranty section starting on page 27. Do not open this product
except as may be directed in this quick start guide and the online user’s manual. Opening the
product or reassembling it incorrectly may expose you to hazardous voltages or other risks.
• Replace batteries only as described in Battery installation on page 4 in this quick start
guide. Do not burn or puncture batteries — they contain caustic chemicals.
• The power adapters are intended to be correctly oriented in a vertical or floor mount
position. The prongs are not designed to hold the plug in place if they are plugged into a
ceiling, under-the-table or cabinet outlet.
CAUTION: Use only the power adapters provided with this product. To obtain a replacement,
www.telephones.att.com, or call 1 (800) 222–3111. In
Canada, dial 1 (866) 288-4268.
visit our website at
Especially about cordless telephones
• Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the handset by radio waves, so
there is a possibility that your cordless telephone conversations could be intercepted by radio
receiving equipment within range of the cordless handset. For this reason, you should not think
of cordless telephone conversations as being as private as those on corded telephones.
23
• Electrical power: The telephone base of this cordless telephone must be connected to a
working electrical outlet which is not controlled by a wall switch. Calls cannot be made from
the handset if the telephone base is unplugged, switched off or if the electrical power is
interrupted.
• Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to TVs and VCRs. To minimize or prevent such interference, do not place the
telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR will often reduce
or eliminate the interference.
• Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.
Exercise care in handling batteries in order not to create a short circuit with conductive material
such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm.
Observe proper polarity between the battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.
Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could
release caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in
an industry program to collect and recycle nickel-metal hydride rechargeable
batteries when taken out of service within the United States. These batteries may
be taken to a participating local retailer of replacement batteries or recycling
center. Or you may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH
batteries.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research,
LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference
between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S.
Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
• Should keep wireless telephones at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using
wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
24
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by
the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this
equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This
identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the online user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to
your telephone line and still have them ring when you are called. The REN for this product is encoded
as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is
0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information,
please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to your telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the Limited
Warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to notify
you before interrupting service. If advance notice is not practical, you will be notified as soon
as possible. You will be given the opportunity to correct the problem and the telephone service
provider is required to inform you of your right to file a complaint with the FCC. Your telephone
service provider may make changes in its facilities, equipment, operation, or procedures that could
affect the proper functioning of this product. The telephone service provider is required to notify
you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
• Remain on the line and briefly explain the reason for the call before hanging up.
• Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
25
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN is an
indication of the maximum number of devices allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules.
These requirements are intended to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product.
This product has been tested and found to comply with the FCC criteria. The handset may be safely
held against the ear of the user. The telephone base shall be installed and used such that parts of
the user’s body other than the hands are maintained at a distance of approximately 20cm (8 inches)
or more.
This Class B digital apparatus complies with Canadian ICES-003.
26
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
1. What does this limited warranty cover?
The manufacturer of this AT&T branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative repairs
or replaces at the manufacturer’s option, without charge, a materially defective PRODUCT. If the
manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the
manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished
PRODUCT of the same or similar design. The manufacturer retains the defective parts, modules,
or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your
exclusive remedy. The manufacturer returns the repaired or replacement products to you in
working condition. You should expect the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the
terms of this limited warranty, this limited warranty also applies to repaired or replacement
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement
PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty;
whichever is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or
other liquid intrusion; or
• PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
than an authorized service representative of the manufacturer; or
• PRODUCT to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
• PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States
of America or Canada, or used for commercial or institutional purposes (including but not
limited to products used for rental purposes); or
27
• PRODUCT returned without a valid proof of purchase (see item 6 below); or
• Charges for installation or setup, adjustment of customer controls, and installation or repair
of systems outside the unit.
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268. NOTE: Before calling for service, please review the online user’s
manual. A check of the PRODUCT’s controls and features might save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid.
The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT
failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this
limited warranty, the manufacturer notifies you and requests that you authorize the cost of repair
prior to any further repair activity. You must pay for the cost of repair and return shipping costs for
the repair of products that are not covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service?
You must:
a. Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and
b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
c. Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer of
this AT&T branded PRODUCT. It supersedes all other written or oral communications related to
this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty
exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are
no other express warranties. No one is authorized to make modifications to this limited warranty
and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also
have other rights that vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long
an implied warranty lasts, so the above limitation might not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion might not apply to you.
Please retain your original sales receipt as proof of purchase.
28
Technical specifications
RF frequency band
1921.536MHz — 1928.448MHz
Channels
5
Operating temperature
32°F — 122°F
0°C — 50°C
Telephone base voltage
(AC voltage, 60Hz)
96 — 130Vrms
Telephone base voltage
(DC adapter output)
6VDC @400mA
Handset voltage
2.4 — 3.2VDC
Charger voltage
(AC adapter output)
6VAC @300mA
Operating times*
Talk time (handset): up to seven hours
Talk time (speakerphone): up to four hours
Standby: up to five days
* Operating times vary depending on your actual use and the age of the battery.
29
www.telephones.att.com
© 2009-2011 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
Printed in China. Issue 8 AT&T 05/11.