SATO | XL400 | Specifications | SATO XL400 Specifications

XL400e/410e
OPERATOR ’S MANUAL
Barcode SATO International Pte Ltd
438A Alexandra Road
#05-01/02
Alexandra Technopark
Singapore 119967
Tel: (65) 6271 2122
Fax: (65) 6271 2151
Email: customerservice@sato-int.com
© Copyright 1994 – 2004
Barcode SATO International
Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A
computing device. Operation of this equipment in a residential area may cause unacceptable
interference to radio and TV reception requiring the operator to take whatever steps are
necessary to correct the interference.
All rights reserved. No part of this document may be reproduced or issued to third parties in any
form whatsoever without the express permission of SATO. The materials in this document is
provided for general information and is subject to change without notice. SATO assumes no
responsibilities for any errors that may appear.
TABLE OF CONTENTS
OVERVIEW
1.1 General Specifications.....................................................................................1-2
1.2 Character Fonts...............................................................................................1-4
1.3 Bar Codes........................................................................................................1-5
1.4 Physical Characteristics ..................................................................................1-6
1.5 Optional Accessories.......................................................................................1-7
INSTALLATION
2.1 Unpacking and Parts Identification ..................................................................2-2
2.2 Setting Up The Printer .....................................................................................2-3
2.3 Printer Components.........................................................................................2-4
2.4 The Operator Panel .........................................................................................2-6
2.5 Tilting The Operation Panel.............................................................................2-7
2.6 Media Types Supported ..................................................................................2-8
2.7 Media Specifications........................................................................................2-10
2.8 Sensor Positions..............................................................................................2-11
2.9 Loading Tags and Labels ................................................................................2-12
2.10 Loading THE RIBBON...................................................................................2-15
2.11 Cut Sensor Adjustment..................................................................................2-18
2.12 Turning the Printer ON/OFF ..........................................................................2-21
CONFIGURATION
3.1 Printer dIp Switch Configuration ......................................................................3-2
3.2 Default Settings ...............................................................................................3-5
3.3 Printer Adjustments .........................................................................................3-6
3.4 User Mode .......................................................................................................3-8
3.5 Service Mode...................................................................................................3-11
3.6 User Test Print.................................................................................................3-17
3.7 Service Test Print ............................................................................................3-17
3.8 Potentiometer Adjustments .............................................................................3-19
CLEANING AND MAINTENANCE
4.1 Introduction......................................................................................................4-1
4.2 Procedures ......................................................................................................4-1
4.3 Cleaning the Print Head, Platen, Rollers and Sensors....................................4-3
INTERFACE SPECIFICATIONS
5.1 Introduction......................................................................................................5-1
5.2 Interface types .................................................................................................5-1
5.3 The Receive Buffer..........................................................................................5-2
5.4 RS232C Serial Interface..................................................................................5-3
5.5 Bidirectional Communications .........................................................................5-6
5.6 Centronics Parallel Interface ...........................................................................5-9
5.7 Accessory (Ext) Connector..............................................................................5-10
i
TROUBLESHOOTING
6.1 Initial Checklist.................................................................................................6-1
6.2 Using the Centronics (Parallel) Interface.........................................................6-1
6.3 Using the RS232C (SERIAL) Interface............................................................6-3
OPTIONAL ACCESSORIES
7.1 Introduction......................................................................................................7-1
7.2 Label Rewinder................................................................................................7-1
7.3 PCMCIA Memory Cards ..................................................................................7-2
7.4 Stacker ............................................................................................................7-4
7.5 Calendar ..........................................................................................................7-6
ii
Section 1: Introduction
1
OVERVIEW
Thank you for your investment in this SATO printer product.
This Operator’s Manual contains basic information about the installation, setup,
configuration, operation and maintenance of the printer.
A total of seven topics are covered herein, and organized as follows:
Section 1:
Section 2:
Section 3:
Section 4:
Section 5:
Section 6:
Section 7:
Overview
Installation
Configuration
Cleaning and Maintenance
Interface Specifications
Basic Troubleshooting
Optional Accessories
It is recommended that you become familiar with each section before installing and maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for
the relevant information needed. All page numbers in this manual consist of a section
number followed by the page number within the stated section.
For specialized programming, refer to the separate Programming Manual located on the
utility CD-ROM.
XL400/410e Operator’s Manual
Page 1-1
Section 1: Introduction
1.1 GENERAL SPECIFICATIONS
The SATO XL400/410 “e” series printers of Thermal Transfer Printers are complete,
high-performance labeling systems designed specifically for printing tags and labels.
All printer parameters are programmable using the front panel controls and DIP
switches. All popular bar codes, including 2-D codes, eight human-readable fonts with
two Care Symbol fonts and a fast and efficient vector font, are resident in memory, providing literally thousands of type styles and sizes.
Features of SATO XL400e and XL 410
Feature
XL400e
XL410e
Print resolution
203dpi for economical labeling solution
305dpi for laser
quality printing and
graphic images
Print method
Thermal Transfer
and Direct Thermal
Thermal Transfer
and Direct Thermal
Label sizes supported (using
default internal
memory)
4 inches (W) by 9.4
inches
4 inches (W) by 9.4
inches
Label sizes supported (using
optional PCMCIA memory
card)
4 inches (W) by
49.2 inches at 203
dpi
4 inches (W) by
32.8 inches at 305
dpi
Integrated Cutter
Built-in
Built-in
Stacker option
Up to 500 3.9 inch
(W) by 5.9 inch
labels
Up to 500 3.9 inch
(W) by 5.9 inch
labels
Interfaces available
RS-232C (standard) and optional
LAN, USB, IEE
1284 or high speed
RS-232C
RS-232C (standard) and optional
LAN, USB, IEE
1284 or high speed
RS-232C
All of the XL printers use the same command codes. The only differences are the allowable values representing print positions on the label. These values are specified in “dots”
and will vary depending upon the resolution of the printer and the amount of memory
available for imaging the label.
Page 1-2
XL400/410e Operator’s Manual
Section 1: Introduction
1.1 GENERAL SPECIFICATIONS (CONT’D)
SPECIFICATION
XL400e
XL410e
CONTROLS AND SIGNALS
On-Line LED
Green
Cutter
Green
Error LED
Red
LCD Panel
2 Line x 16 Character
Start/Stop Switch
Rear
Feed Switch
Front Panel
Cutter
Front Panel
Eject
Front Panel
Media
Front Panel
Configuration
Power On/Off Switch
3 x 8 DIP, Inside Cover
Rear Panel
POTENTIOMETER ADJUSTMENTS
Print Darkness
Inside Cover
Pitch
Inside Cover
Offset
Inside Cover
Display
Inside Cover
INTERFACE CONNECTIONS
Parallel (AMP 36 pin)
Serial (DB25S)
Serial Protocol
Data Transmission
Centronics Compatible
RS232C (2400 to 19.2K bps)
Hardware Flow Control (Ready/Busy)
Software Flow Control (X-On/X-Off)
Bi-directional (ENQ/Response)
ASCII Format
PROCESSING
CPU
32 Bit RISC
ROM
1 MByte
DRAM
2 MByte
XL400/410e Operator’s Manual
Page 1-3
Section 1: Introduction
1.2 CHARACTER FONTS
SPECIFICATION
XL400e
XL410e
MATRIX FONTS
(5 dots W x 9 dots H) Helvetica
XU Font
(17 dots W x 17 dots H) Univers Condensed Bold
XS Font
(24 dots W x 24 dots H) Univers Condensed Bold
XM Font
OA Font
(15 dots W x 22 dots H)
OCR-A
(22 dots W x 33 dots H)
OCR A
OB Font
(20 dots W x 24 dots H)
OCR-B
(30 dots W x 36 dots H)
OCR B
(24 dot W x 24 dot H) Care Symbol
XCS
(36 dots W x 36 dots H) Care symbol
XCL
AUTO SMOOTHING FONTS
XB
XB Font (48 dots W x 48 dots H) Univers
Condensed Bold
XL Font (48 dot W x 48 dots H) Sans Serif
XL
VECTOR FONTS
Proportional or Fixed Spacing
Font Size 50 x 50 dots to 999 x 999 dots
10 Font Variations
DOWNLOADABLE FONTS
TrueType Fonts with Optional Memory Card
CHARACTER CONTROL
Expansion up to 12X in either the X or Y
coordinates
Character Pitch control
Line Space control
Journal Print facility
0×, 90×, 180× and 270× Rotation
Page 1-4
XL400/410e Operator’s Manual
Section 1: Introduction
1.3 BAR CODES
SPECIFICATION
XL400e
XL410e
Symbologies
Bookland (UPC/EAN Supplemental)
EAN-8, EAN-13
CODABAR
Code 39
Code 128
Interleaved 2 of 5
UCC/EAN-128
UPC-A and UPC-E
Data Matrix
Maxicode
PDF417
Ratios
1:2, 1:3, 2:5 User definable bar widths
Bar Height
Rotation
4 to 600 dots, User programmable
0×, 90×, 180× and 270×
OTHER FEATURES
Sequential numbering of both numerics and bar codes
Sequential Numbering
Custom Characters
Graphics
RAM storage for special characters
Full dot addressable graphics, SATO Hex/Binary or PCX
formats
Form overlay for high-speed editing of complex formats
Form Overlay
XL400/410e Operator’s Manual
Page 1-5
Section 1: Introduction
1.4 PHYSICAL CHARACTERISTICS
SPECIFICATION
DIMENSIONS
Width
Depth
Height
Weight
POWER REQUIREMENTS
Voltage
Power Consumption
ENVIRONMENT
Operating Temperature
Storage Temperature
Operating Humidity
Storage Humidity
Electrostatic Discharge
REGULATORY APPROVALS
Safety
RFI/EMI
Page 1-6
XL400e
XL410e
19.6 in. (302 mm)
11.8 in. (552 mm)
11.5 in. (294 mm)
30.8 lbs (14 Kg)
100 - 115 V (+/- 10 %)
220 V (+/- 10 %)
50/60 Hz (+/- 1%)
300 Watts Operating
41 deg to 104 deg F (5 to 40 deg C)
0 deg to 104 deg F (-20 to 40 deg C)
15–85 % RH, non-condensing
Max 90 % RH, non-condensing
8 KV
UL, CSA
FCC Class A
XL400/410e Operator’s Manual
Section 1: Introduction
1.5 OPTIONAL ACCESSORIES
Accessory
Description
Memory Expansion
Two slots for PCMCIA Memory Cards (up to 2MB each) that
can be used for Graphic File storage, print buffer expansion,
format storage and downloaded TrueType fonts.
Calendar
An internally mounted Date/Time clock that can be used to
date/time stamp labels at the time of printing. Firmware
upgrade may be required.
Integrated Stacker
Allows cut labels to be stacked. Interfaces to EXT Accessory Port connector.
Label Rewinder
External option rewinds labels onto a roll after they are
printed.
XL400/410e Operator’s Manual
Page 1-7
Section 1: Introduction
This page has been left blank intentionally.
Page 1-8
XL400/410e Operator’s Manual
Section 2: Installation
INSTALLATION
2
This section assists you in unpacking and installing the printer from the shipping container.
You will also be guided through a familiarization tour of the main parts and controls.
The following information is provided:
• Unpacking and Parts Identification
• Setting up the Printer
• Loading Labels or Tags
• Loading the Ribbon
• Adjusting the Sensors
• Turning the Printer ON/OFF
XL400/410e Operator’s Manual
Page 2-1
SECTION 2: INSTALLATION
2.1 UNPACKING AND PARTS IDENTIFICATION
When unpacking the printer, take note of the following:
• The box should stay right-side up.
• Lift the printer out of the box carefully.
• Remove the plastic covering from the printer.
• Remove the accessory items from their protective containers.
• If the printer has been stored in a cold environment, allow it to reach room temperature
before powering it on.
• Set the printer on a solid, flat surface. Inspect the shipping container and printer for any
sign of damage that may have occurred during shipping.
Note
The following illustrations are representative only. Your printer may not be packed exactly as shown, but
the unpacking steps are similar.
CARDBOARD COVER
Verify that the following
materials are in the
packaging:
TOP FOAM INSERTS
• Printer
• Power Cord
• Extra Ribbon Core
• Operator’s
XL PRINTER
PLASTIC SHEET
ACCESSORY BOX
BOTTOM FOAM INSERTS
SHIPPING CONTAINER
Page 2-2
BOTTOM FOAM INSERTS
XL400/410e Operator’s Manual
Section 2: Installation
2.2 SETTING UP THE PRINTER
Consider the following when setting up the printer:
• Locate a solid, flat surface with adequate room to set the printer. If a Cutter/Stacker is to
be used with the printer, make sure there is adequate room for the unit. The printer cover
swings upward and back, so make sure there is enough clearance for the cover to swing
open.
• The location should be near the host computer or terminal. The maximum distance for
RS232 cables is 50 feet and six feet for Centronics parallel cables. Cables can be purchased locally and their configuration will depend upon the host system.
• For information on interfacing the printer to a host system, see Section 5: Interface Specifications.
The procedures for setting up the printer and adjusting the sensors are outlined in the following
pages.
• Loading the Ribbon (see page 2-15)
• Loading the Media (see page 2-12).
• Setting up the printer for the media type (see page 2-8). You must use the LCD panel to
select the proper media type (see page 2-14). The selections are:
Center Hole Tag
I-Mark Tag
Side Hole Tag
R-Corner Tag
Label Gap
I-Mark Label
• Adjusting the Cutter Sensor (see page 2-18). Note: The Cutter Sensor must be set up
even if the Cutter is disabled.
Procedures for setting up the operating parameters (Print Speed, Pitch Offset, etc.) are outlined in
Section 3 as follows:
• Adjusting the Cutter Offset to correctly locate the cut position. This can generally be done
with the Cut Position potentiometer on the Control Panel (see page 3-20) which has a +/3.75mm range. If this is insufficient, the Cut Offset can be moved +/- 99 dots using the
LCD panel (see page 3-15).
• Setting the Pitch, Cut and Backfeed Offset using the LCD panel (see page 3-14).
XL400/410e Operator’s Manual
Page 2-3
SECTION 2: INSTALLATION
2.3 PRINTER COMPONENTS
ribbon
rewind
Ribbon unwind
MEDIA SUPPLY
SPINDLE
cover
MEDIA RETAINInG
PLATE
print head
head lock lever
cutter
Page 2-4
operator panel
XL400/410e Operator’s Manual
Section 2: Installation
2.3 PRINTER COMPONENTS
DIP SWITCH AND
POTENTIOMETER COVER
FUSE
MEDIA HOLD-DOWN
AC CONNECTOR
POWER SWITCH
INTERFACE
CONNECTORS:
CENTRONICS
PARALLEL, SERIAL
RS232, EXT
ACCESSORY
XL400/410e Operator’s Manual
Page 2-5
SECTION 2: INSTALLATION
2.4 THE OPERATOR PANEL
CUTTER ON/OFF INDICATOR
ON LINE INDICATOR
LCD DISPLAY
ERROR LED
START/
STOP FEED
CUTTER
OF/OFF
EJECT
MEDIA
TYPE
The XL Operator Panel consists of three LED indicators and five key switches. The switches are
used to set the printer operating parameters. The indicators display the status of the printer.
On Line
:
Cutter On/Off :
Error
:
LCD Display :
Start/Stop
Feed
:
:
Cutter On/Off :
Eject
:
Media Type
:
Page 2-6
LED. Illuminated when the printer is ready to receive data.
LED. Illuminated when the Cutter is enabled.
LED. Illuminated when there is a system fault such as an open print head.
2 Line, 16-character LCD display. Used for setting operational parameters
of the printer.
Toggles the printer On and Off Line.
Momentary Switch. Feed one tag or label each time it is pressed. Effective
only when printer is Off Line.
Momentary Switch. Enables or disables the cutter. Effective only when
printer is Off Line.
Momentary Switch. When pressed, feeds out any printed labels. If the
cutter is enabled, it feeds and cuts the label or tag.
Momentary Switch. Steps through the media types.
XL400/410e Operator’s Manual
Section 2: Installation
2.5 TILTING THE OPERATION PANEL
The panel can be used at two angles. The normal angle is flush with the surface of the printer.
Pushing the panel causes it to tilt backwards to allow better viewing under certain situations. To
release the panel from the tilted angle, press the release button above the panel, inside the printer.
OPERATOR PANEL
PUSH THE PANEL TO
TILT AND LOCK THE
POSITION
PUSH THIS BUTTON TO RELEASE
THE PANEL FROM TILT
OPERATOR PANEL
XL400/410e Operator’s Manual
Page 2-7
SECTION 2: INSTALLATION
2.6 MEDIA TYPES SUPPORTED
TAG CUT LINE
Center-Hole Tag without notch
(set printer for Center Hole)
OUTSIDE EDGE
Side-Hole Tag without notch
(set printer for Side Hole)
Page 2-8
SIDE NOTCH
Center-Hole Tag with Side Notch
(set printer for Center Hole)
OUTSIDE EDGE
Side-Hole Tag with Side Notch
(set printer for Side Hole)
XL400/410e Operator’s Manual
Section 2: Installation
2.6 MEDIA TYPES SUPPORTED
R-Corner Specifications
(set printer for R-Corner Tag)
X: = 3.75 mm minimum
Y: = 2.0 mm minimum, 3 mm maximum
Z: = Center of Notch Width = 2.5 mm
I-Mark Specifications
(set printer for I-Mark Tag or Label)
I-MARK
LABEL GAP
XL400/410e Operator’s Manual
Page 2-9
SECTION 2: INSTALLATION
2.6 MEDIA TYPES SUPPORTED
Label Gap Specifications
(set printer for Label Gap)
X: = 3.75 mm minimum
Y: = 2.0 mm minimum, 3 mm maximum
Z: = Center of Notch Width = 2.5 mm
2.7 MEDIA SPECIFICATIONS
Page 2-10
Media Type
Minimum Size
Maximum Size
Center Hole Tag
32mm W x 25 mm L
100mm W x 240mm L
I-Mark Tag
32mm W x 25mm L
100mm W x 240mm L
Side Hole Tag
50mm W x 25mm L
100mm W x 240mm L
R-Corner Tag
32mm W x 25mm L
100mm W x 240mm L
Label with Gap
25mm W x 16mm L
100mm W x 237mm L
I-Mark Label
32mm W x 25mm L
100mm W x 237mm L
XL400/410e Operator’s Manual
Section 2: Installation
2.8 SENSOR POSITIONS
XL400/410e Operator’s Manual
Page 2-11
SECTION 2: INSTALLATION
2.9 LOADING TAGS AND LABELS
Lift up the Cover and turn the printer ON.
COVER
POWER SWITCH
Remove the Media Retaining Plate and place the media roll on the
Media Supply Spindle. Replace the Media
Retaining Plate to secure the roll in place.
Note: The media should come off the
bottom of the roll (wound face-in).
Otherwise, label curl can occur,
and this can cause problems
with the stacking of the labels.
TAG ROLL
MEDIA
RETAINING
PLATE
MEDIA SUPPLY
SPINDLE
Page 2-12
XL400/410e Operator’s Manual
Section 2: Installation
2.9 LOADING TAGS AND LABELS (CONT’D)
Lift up the print head by rotating the Head Release Lever to the rear of
the printer. Release the Media Hold Down by pushing and lifting the
lever underneath the green tab marked “PUSH”.
MEDIA
HOLDDOWN
HEAD LOCK LEVER
Load the tags from the rear until the leading edge of the first tag is
underneath the print head. Loosen the Paper Guide Lock Screw and
adjust the Paper Guide until it holds the tag gently against the inside of
the paper path, and positions the sensor assembly). Retighten the
Paper Guide Lock Screw. See page 2-11 for sensor locations.
MEDIA HOLD-DOWN
SENSOR
LABEL
HEAD LOCK
LEVER
PAPER
GUIDE
PAPER GUIDE LOCK SCREW
XL400/410e Operator’s Manual
TAG
Page 2-13
SECTION 2: INSTALLATION
2.9 LOADING TAGS AND LABELS (CONT’D)
Close the Media Hold-Down by pushing down on the green tab marked
“PUSH” and lock it in place. Rotate the Head Lock Lever toward the front
of the printer until the print head latches in place.
COVER
MEDIA
HOLDDOWN
Turn ON the printer. Press the Start/Stop key. If the Media Type setting is
correct the tags should be ejected. Otherwise, the LCD displays ”Sensor
Error” – if so, latch and unlatch the print head and Media Hold-Down to
allow repositioning of the media. Then select the correct media type
using the Media Type key (page 2-8). Press the Start/Stop key.
(the factory setting is
Center-Hole Tag, but the
printer retains the last
setting entered via the
LCD Panel)
EJECTED
TAGS
START/STOP
KEY
Note: If you get a “Cutter Error”, correctly position
the Cut Sensor. See page 2-19. This can occur
even if the Cutter is disabled.
Page 2-14
XL400/410e Operator’s Manual
Section 2: Installation
2.10 LOADING THE RIBBON
Turn the power off and life up the Cover.
COVER
POWER
SWITCH
Unlatch the print head by rotating the Head Lock Lever toward the rear of
the printer. It will automatically retract to the open position.
HEAD LOCK
LEVER
XL400/410e Operator’s Manual
Page 2-15
SECTION 2: INSTALLATION
2.10 LOADING THE RIBBON (CONT’D)
Place the ribbon on the Ribbon Unwind Shaft, making sure the ribbon
unwind direction is as shown). Place an empty ribbon core one the
Ribbon Rewind Shaft.
RIBBON UNWIND
RIBBON REWIND
RIBBON
RIBBON CORE
Route the ribbon as shown. Tape the end to the ribbon core on the
Ribbon Rewind Shaft. Rotate the shaft in a clockwise direction until
several layers of ribbon are wound on the core.
TAPE
RIBBON
Page 2-16
XL400/410e Operator’s Manual
Section 2: Installation
2.10 LOADING THE RIBBON (CONT’D)
Make sure the media is fed into the printer with the leading edge
underneath the print head. Latch the print head in the down position by
rotating the Head Latch.
COVER
HEAD LOCK LEVER
Turn ON the printer. Press the Start/Stop key. If the Media Type setting is
correct the tags should be ejected. Otherwise, the LCD displays ”Sensor
Error” – if so, latch and unlatch the print head and Media Hold-Down to
allow repositioning of the media. Then select the correct media type
using the Media Type key (page 2-8). Press the Start/Stop key.
(the factory setting is CenterHole Tag, but the printer
retains the last setting entered
via the LCD Panel)
START/STOP
KEY
Note: If you get a “Cutter Error”,
correctly position the Cut Sensor. See
page 2-19. This can occur even if the
Cutter is disabled.
XL400/410e Operator’s Manual
Page 2-17
SECTION 2: INSTALLATION
2.11 CUT SENSOR ADJUSTMENT
These adjustments are for R-Corner Tag (Side-Notch), Center-Hole and Edge-Hole tags only.
Lift up the cover. The Cut Sensors are located on an adjustable
assembly that must be correctly positioned for the type of media used.
They must be adjusted correctly even though the Cutter is disabled. If
they are not, a “Cutter Error” will result when you try to feed tags.
COVER
Loosen the green Sensor Adjustment Thumbscrew on the Cutter Sensor
assembly. Align the notch on the Cutter Sensor Assembly to the position
of the tag registration mark using the scale.
SENSOR
ADJUSTMENT
THUMBSCREW
CUTTER
SENSOR
ASSEMBLY
Page 2-18
XL400/410e Operator’s Manual
Section 2: Installation
2.11 CUT SENSOR ADJUSTMENT (CONT’D)
The scale used depends upon the type of media selected (i.e. R-Corner, CenterHole or Side-Hole). The setting corresponds to the width of the media (i.e., if you
are using center hole tags that are 80mm wide, the notch should be set at the
80mm mark of the black scale).
NOTCH
SCALE
R-Corner: Inside scale, 32 to 42 mm.
Center-Hole: Black scale
Other Tag: 47 to 100 mm
R-Corner, 32 to 42 mm
Side Hole: Blue scale, 50 to 100 mm
See Tag Charts on pages 2-8 to 2-9
If you are using R-Corner Notch Tags, the tag notch must be on the inside edge of
the tag and the position the Sensor Select Switch should be towards the outside
of the printer. For all other tags, the Sensor Selector Switch should be towards the
inside of the printer.
R-CORNER
See Tag Charts on pages 2-8 to 2-9
if you are unsure about tag type.
XL400/410e Operator’s Manual
OTHER TAG
Page 2-19
SECTION 2: INSTALLATION
2.11 CUT SENSOR ADJUSTMENT (CONT’D)
After adjusting the Cutter Sensor Assembly, tighten the Sensor Adjustment
Thumbscrew and close the Cover.
COVER
SENSOR
ADJUSTMENT
THUMBSCREW
After adjusting the Cutter Sensor, make sure you:
• Have the media and ribbon loaded correctly.
• The media and ribbon type are correct for the configuration.
• The Print Head and Media Hold Down are latched in the closed position.
• The cover is closed.
NOTES
If the media is not positioned correctly, press the FEED key to realign it.
If power is removed while printing, the media may be incorrectly positioned when power
is restored. The printer may then print several blank tags. Press the Start/Stop key to
pause the print job and turn power off. When power is reapplied, the printer will
correctly position the tags.
Page 2-20
XL400/410e Operator’s Manual
Section 2: Installation
2.12 TURNING THE PRINTER ON/OFF
TOTAL NUMBER OF LABELS PRINTED.
WILL INCREMENT FOR LABEL PRINTED
SINCE THE LAST TIME THE PRINTER WAS
TURNED ON.
TOTAL NUMBER OF LABELS PRINTED.
WILL INCREMENT FOR LABEL PRINTED
SINCE THE LAST TIME THE PRINTER WAS
TURNED ON.
Before Turning Power Off
When removing power from the printer, you should first feed any printed labels or tags out of the
printer by pressing the EJECT key while the printer is On Line. Any tags printed but still in the printer
will be ejected, cut and the tag/label retracted to place the first print line under the head.
Note: The EJECT operation can be controlled via software commands from the host.
After the printed labels have been ejected from the printer, place the printer in the OFF LINE state
before removing power. If the label/tag position is not disturbed while power is off, then the first
printable label/tag will be in the correct position when power is reapplied. The Media Type setting is
retained in the printer even though power is removed. When power is reapplied, the first print line of
the tag/label will be correctly positioned under the print head.
XL400/410e Operator’s Manual
Page 2-21
SECTION 2: INSTALLATION
2.12 TURNING THE PRINTER ON/OFF
Replenishing the Tag Supply
When replenishing the tag/label supply with the same type and size, it is not necessary to power
the printer off. The printer will automatically position the new media to the correct position.
• Raise the print head and relatch it to clear the “Paper End” Error.
• Unlatch the Media Hold-Down and position the leading edge of the media even with
the mark on the “Tag Setting Position” label. If labels are being used, the leading edge
of the first label should be under the print head and even with the “label Setting Position” label.
• Close the Media Hold-Down and press the START/STOP key.
• The printer will automatically feed the media into the printer and position it correctly.
Page 2-22
XL400/410e Operator’s Manual
Section 3: Configuration
3
CONFIGURATION
The configuration settings for the XL Series printers are set in two ways. The first is
via three DIP switches (DSW1, DSW2 and DSW3) located under the cover. The other
is using the Operator Panel LCD Display.
CONTROL PANEL COVER
CONTROL PANEL
FUSE
POWER
SWITCH
LABEL HOLD-DOWN
AC CONNECTOR
CUTTER ON/OFF LED
ON LINE INDICATOR
LCD DISPLAY
START/
STOP
ERROR LED
FEED
EJECT
MEDIA TYPE
XL400/410e Operator’s Manual
Page 3-1
Section 3: Configuration
3.1 PRINTER DIP SWITCH CONFIGURATION
DIP Switch Panels
Three DIP switches (DSW1, DSW2 and DSW3) are located underneath an access panel inside
the printer. These switches can be used to set:
•
•
•
•
•
•
RS232C transmit/receive parameters
Thermal transfer or direct thermal mode
Head check mode
Hex dump mode
Receive buffer size
Operation mode
Each switch is an eight section “toggle” switch. The ON position is always to the top (up). To set
the switches, first turn the unit Off, then position the DIP switches. After placing the switches in
the desired positions, turn the printer back on. The switch settings are read by the printer
electronics during the power up sequence. The settings will not become effective until the power
is cycled.
RS232 Transmit/Receive Setting
Data Bit Selection (DSW1-1): This switch sets the printer to receive either 7 or 8 bit data bits for
each byte transmitted.
DSW1
DSW1-1
Setting
Off
8 data bits
ON
On
7 data bits
OFF
1
2
3
4
5
6
7
8
Parity Selection (DSW1-2, DSW1-3): These switches select the type of parity used for error
detection.
DSW1
DSW1-1
DSW1-3
Setting
Off
Off
No Parity
ON
Off
On
Even
OFF
On
Off
Odd
On
On
Not Used
Page 3-2
1
2
3
4
5
6
7
8
XL400/410e Operator’s Manual
Section 3: Configuration
3.1 PRINTER DIP SWITCH CONFIGURATION (CONT’D)
Stop Bit Selection (DSW1-4): Selects the number of Stop bits to end each byte’s transmission.
DSW1-4
DSW1
Setting
Off
1 Stop Bit
ON
On
2 Stop Bits
OFF
1
2
3
4
5
6
7
8
Baud Rate Selection (DSW1-5, DSW1-6): Selects the data rate (bps) for the RS232 port.
DSW1-5
DSW1-8
DSW1
Setting
Off
Off
9600
ON
Off
On
19200
OFF
On
Off
4800
On
On
2400
1
2
3
4
5
6
7
8
Protocol Selection (DSW1-7, DSW1-8): Selects the flow control and status reporting protocols.
See Section 5: Interface Specifications for more information..
DSW1
DSW1-5
DSW1-8
Setting
Off
Off
Ready/Busy
ON
Off
On
X-On/X-Off
OFF
On
Off
Bi-Com
On
On
Not Used
1
2
3
4
5
6
7
8
Printer Set up
Print Mode Selection (DSW2-1): Selects between direct thermal printing on thermally sensitive
paper and thermal transfer printing using a ribbon.
DSW2
DSW2-1
Setting
Off
Thermal Xfer
ON
On
Direct Therm
OFF
1
2
3
4
5
6
7
8
Reserved (DSW2-2): Reserved for future use.
Head Check Selection (DSW2-3): When selected, this option causes the printer to check for
head elements that are electrically malfunctioning..
DSW2
DSW2-1
Setting
Off
Disabled
ON
On
Enabled
OFF
1
XL400/410e Operator’s Manual
2
3
4
5
6
7
8
Page 3-3
Section 3: Configuration
3.1 PRINTER DIP SWITCH CONFIGURATION (CONT’D)
Receive Buffer Selection (DSW2-5): Selects the operating mode of the receive buffer. See
Section 5: Interface Specifications for more information..
DSW2
DSW2-5
Setting
Off
Single Job
ON
On
Multi Job
OFF
1
2
3
4
5
6
7
8
Reserved (DSW2-6): Reserved for future use.
Protocol Code Selection (DSW2-7): Selects the command codes used for protocol control.
Refer to Appendix E for more information.
DSW2
DSW2-7
Setting
Off
Standard
ON
On
Non-Std
OFF
1
2
3
4
5
6
7
8
Pitch Size Check (DSW2-8): Checks the length on the installed media against the
size loaded via software (<ESC>A1 Command, see the XL Series Programming Reference).
DSW2
DSW2-7
Setting
Off
Disabled
ON
On
Enabled
OFF
1
2
3
4
5
6
7
8
Reserved (DSW3): Reserved for future use.
Note
The Centronics (Parallel) communications port is always enabled regardless of the
settings for the RS232 port. There are no settings for Centronics. Both the Centronics
and RS232 ports are active at all times. Care should be taken to ensure that data is not
transmitted to both ports simultaneously as the received message will be corrupted.
Page 3-4
XL400/410e Operator’s Manual
Section 3: Configuration
3.2 DEFAULT SETTINGS
Switch Selections - All switches are placed in the Off position (default) for shipping.
This will result in the following operating configuration:
Communications:
Protocol:
Print Method:
Head Check:
Receive Buffer:
Pitch Check:
8 data bits, no parity, 1 Stop bit, 9600 Baud
Ready/Busy, Standard Protocol Codes
Thermal Transfer
Disabled
Single Job
Sensor Used
Software Default Settings - The printer stores the software settings upon receiving them, and
uses these settings until they are again changed by the arrival of new settings. These settings
are stored in non-volatile RAM and are not affected by powering the printer off. The printer may
be reset to use the default software settings by depressing the FEED and START/STOP keys
simultaneously while powering the printer on. This will result in the following default
configuration:
XL400e
XL410e
2
2
6 inches per second
5 inches per second
Print Reference
Vertical=001
Horizontal=001
Vertical=001
Horizontal=001
Media Type
Center Hole Tag
Center Hole Tag
Enabled
Enabled
Slash
Slash
Print Darkness
Print Speed
Cutter
Zero
Once the default operation is completed, a “SATO DEFAULT COMPLETED” message
will be displayed on the LCD panel or a single “beep” will be heard if the printer does
not have an LCD panel. The printer should be turned off while this message is being
displayed (or after the “beep” is heard). This saves the default settings in the EEPROM
where they will be automatically loaded the next time the printer is turned on.
SATO DEFAULT
COMPLETED
XL400/410e Operator’s Manual
Page 3-5
Section 3: Configuration
3.3 PRINTER ADJUSTMENTS
The LCD Panel on the XL400e and XL410e is used by the operator when manually entering
printer configuration settings. Many of the settings can also be controlled via software
commands, and in the case of conflict between software and control panel settings, the printer
will always use the last valid setting. If you load a label job that includes software settings and
then enter a new setting via the Operation Panel, the manually set values will be used by the
printer. If you set the values manually and then download a job with software settings, the
software settings will be used.
NORMAL MODE
When the printer is turned on, the ON-LINE LED will be illuminated and the readout should
display the following message:
on line
000000
000000
The LCD Panel will display the ON LINE status on the top line of the display and the bottom line
will contain the label quantity status. The ON LINE message will be changed to OFF LINE
whenever the printer is switched OFF LINE via the START/STOP key.
As soon as a print job is received, the quantity field on the left indicates the number of labels to
be printed. The quantity field on the right indicates the number of labels printed since power up.
As soon as the label job begins to print, the display will indicate the number of labels remaining in
the print job. As each label in the print job is printed, the quantity to be printed (left) will
decrement and the quantity printed (right) will increment.
When the printer is first taken offline by pressing the START/STOP key once. The
ON LINE LED will go off and the display will change to:
center hole tag
000000
000000
Page 3-6
XL400/410e Operator’s Manual
Section 3: Configuration
POWER ON SEQUENCE
Normal MODE
POWER
Print Test Labels
POWER + FEED
User Mode
POWER + START/STOP
Load SATO Default Settings
POWER + START/STOP
Dnload User’s own Protocol Codes
POWER + MEDIA TYPE + FEED
Print Service Label
POWER + MEDIA TYPE + FEED
center hole tag
000000
000000
center hole tag
000000
000000
center hole tag
000000
000000
center hole tag
000000
000000
center hole tag
000000
000000
center hole tag
000000
000000
center hole tag
POWER+START/STOP+MEDIA TYPE 000000
000000
Sensor Setup
XL400/410e Operator’s Manual
Page 3-7
Section 3: Configuration
3.4 USER MODE
The LCD Panel on the XL400e and XL410e is used by the operator when manually entering
printer configuration settings. Many of the settings can also be controlled via software
commands, and in the case of conflict between software and control panel settings, the printer
will always use the last valid setting. If you load a label job that includes software settings and
then enter a new setting via the Operation Panel, the manually set values will be used by the
printer. If you set the values manually and then download a job with software settings, the
software settings will be used.
USER MODE
Pressing the FEED key will result in the printer now displaying the first USER mode
adjustment (Print Darkness).
Print Darkness Setting
There are three Darkness (or heat range) settings on the XL400e/410e (1, 2 and 3).
The higher numbers represent darker settings. The current setting is indicated by an
underline under one of the range settings. To change the setting:
print darkness
1
2
3
1. Use the START/STOP key to step the underline cursor to the desired setting.
2. Once the correct setting is underlined, press the FEED key to advance to the next adjustment.
Note
This setting can be orverriden by software commands (see the section on Print Darkness on
page 5-49).
After setting the heat range with this command, finer adjustments can be made using
the PRINT potentiometer adjustment on the Adjustment panel. See page 4-1 for
additional information on how to make this adjustment.
Page 3-8
XL400/410e Operator’s Manual
Section 3: Configuration
3.4 USER MODE (CONT’D)
Print Speed Adjustment
There are three SPEED settings on the XL410 (4 ips, 5 ips and 6 ips) and four on the
XL400e (5 ips, 6 ips, 7 ips and 8 ips). They are listed on the bottom line of the display.
The current setting is indicated by an underline cursor under one of the speed
settings. To change the setting:
print speed
4
5 6
1. Use the START/STOP key to step the underline cursor to the desired speed setting.
2. Once the correct setting is underlined, press the FEED key to go to the next adjustment.
Note
This command can be overridden by software command (see Print Speed, page 5-53).
See Section 4: CLEANING AND MAINTENANCE, for additional information on how to
make this adjustment for optimum print quality.
VH Offset
The Vertical and Horizontal offset allow you to move the label image both horizontally and
vertically, to position a label format correctly on a label. This allows you to use smaller label
formats on media which is larger than the original format called for without having to individually
correct each H and V field positions in the command stream. It is the same effect as using the
<ESC>A3 Base Reference Point command (See the Programming Reference).
vh offset
v: ±000
+H: 000
1. Use the START/STOP key to select the vertical direction (“+” or “-”).
2. Once the correct direction is displayed, press the FEED key to accept the setting advance to
the vertical setting adjustment.
3. The underline cursor is now positioned under the least significant digit of the V offset setting.
The vertical offset will increase each time the START/STOP key is pressed. If the START/
STOP key is pressed and held down, the value will count up rapidly.
4. Once the correct vertical offset is displayed, press the FEED key to accept the setting and
advance to the horizontal setting adjustment.
5. Use the START/STOP key to select the horizontal direction (“+” or “-”).
6. Once the correct direction is displayed, press the FEED key to accept the setting advance to
the horizontal setting adjustment.
XL400/410e Operator’s Manual
Page 3-9
Section 3: Configuration
7. The underline cursor is now positioned under the least significant digit of the H offset setting.
The horizontal offset will increase each time the START/STOP key is pressed. If the START/
STOP key is pressed and held down, the value will count up rapidly.
8. Once the correct setting is displayed, press the FEED key to accept the setting advance to
the next adjustment.
Zero Slash setting
This setting determines if a zero is printed with a slash or without a slash. This setting can also
be controlled via software commands. When YES is selected, the XU, XS, XM, XB, XL and
vector fonts will have a slash through the center of the zero character.
zero slash
Yes
NO
1. Use the START/STOP key to step the underline cursor to either the YES or NO selection.
2. Once the correct setting is underlined, pressing the FEED key will cycle back to the
Exit
You exit from the USER MODE by removing power from the printer. At this time the values
selected will be stored in non-volatile memory.
Page 3-10
XL400/410e Operator’s Manual
Section 3: Configuration
3.5 SERVICE MODE
A Service Mode is provided to make adjustments that require only occasional changes. Since
they affect the basic operation of the printer, the procedure for entering this mode is designed to
prevent someone from accidently changing the settings.
To enter the Service Mode, the printer is powered on while pressing the START/STOP
simultaneously with the MEDIA TYPE key while powering the printer on.The printer will “beep”
one time and display the first configuration selection on the LCD panel. You select the type of
adjustment by pressing the START/STOP key. Each time the START/STOP key is pressed, the
Service Mode display will be cycled to the next selection. The type of adjustments that can be
made in the Service Mode are:
•
•
•
•
•
Sensor Setup
Pitch Offset
Cut Offset
Backfeed Offset
Clear Counter
From the Service Mode type display, the settings are accessed in sequence by pressing the
FEED key. Once you have cycled through all the adjustments for the Service Mode type,
pressing the FEED key will sequence you to the next Service Mode type.
XL400/410e Operator’s Manual
Page 3-11
Section 3: Configuration
3.5 SERVICE MODE (CONT’D)
Sensor Setup
service mode
sensor setup
The XL Series printers determine the location of the leading edge of the label or tag by
measuring the difference between light levels when it sees either a media edge or a black I-Mark.
This adjustment allows you to manually set the threshold voltage level, between the maximum
and minimum light levels. The type of sensor is automatically selected by the MEDIA TYPE
setting (Note: GAP is also used for tags). The LCD will display either “GAP” or “I-Mark”on the top
line along with the current setting. If the value entered is “0.0V”, then the printer will automatically
calculate the setting when the first label is fed after the printer is powered on or the head is
closed. There are some instances where the automatically calculated value must be adjusted to
ensure reliable label feeding, such as when the backing opacity or the reflectance of the I-Mark
varies significantly within a roll of labels or between label rolls. In these instances the value
should be set using the following procedures.
GAP
INPUT
[x.xv]
[x.xv]
GAP - When setting the “gap” threshold, the voltage must be measured with nothing (or nothing
but the backing if labels are used) in the sensor and then again with a labels in the sensor. The
smaller value is added to the larger and the result multiplied by 0.5. This is the starting point to be
used. The formula for this is:
(High Voltage Level + Low Voltage Level) x 0.5 = Start Value
1.
Insert a tag/label into the sensor (see page 2-11 for location of the sensors) and close the
Media Hold Down. Record the voltage shown on the top line of the LCD panel. This line
should have the message “GAP” on the top line. Make sure the tag/label is all the way under
the sensor.
2. If labels are used, strip the label from the backing and insert the backing strip under the sensor.
If tags are used, remove the tag from the sensor. Close the Media Hold Down. Record the
voltage shown on the top line of the LCD panel. The voltage ranges measured should be within the following ranges:
Tag or Label with Backing
No Tag or Label Backing Only
2.0V to 3.5V
Less than 1.0V
If the measured values are outside this range, you may have trouble in finding a value that
will work properly under all conditions. If this is the case, a higher quality label may be
needed to get adequate performance.
Page 3-12
XL400/410e Operator’s Manual
Section 3: Configuration
3.5 SERVICE MODE (CONT’D)
3.
Calculate the starting point voltage using the formula.
4.
Use the START/STOP key to step the counter to the desired setting. The display will
increment one step for each time the START/STOP key is pressed. If the START/STOP key
is held pressed for more than two seconds, it will automatically go into the fast scroll mode.
The reading will advance to a setting of 4.9 (the maximum voltage) after which it will
automatically wrap and start at “0.0” again. If a value of “0.0” is set, the printer will
automatically set the level half way between the two measured voltages each time the
printer is powered on with labels loaded.
5.
Repeat this procedure using values slightly higher or lower until the optimum performance is
obtained. If you cannot find a setting between the high and low readings that gives adequate
performance, then the label stock has too much variation in its opacity and a better quality
stock should be used.
6.
Once the setting is correct, pressing the FEED key will advance to the next display.
I-Mark: When setting the “I-Mark” threshold, the voltage must be measured with nothing but
the label or tag under the sensor and then again with the printed I-Mark under the sensor.
The smaller value is added to the larger and the result multiplied by 0.5. This is the starting
point to be used. The formula for this is:
(High Voltage Level + Low Voltage Level) x 0.5 = Start Value
1.
Insert a label or tag into the sensor (see Section 4: Cleaning and Maintenance for
location of the sensors) and close the Media Hold Down. Make sure the printed I-Mark
is not under the sensor. Record the voltage shown on the top line of the LCD panel.
This line should have the message “I-Mark” on the top line.
2.
Now pull the label or tag forward until the I-Mark is positioned under the sensor (the
voltage reading should be at its highest point). Record the voltage shown on the top line
of the LCD panel. The voltage ranges measured should be within the following ranges:
Label or Tag only
I-Mark
Less than 1.0V
2.5V to 3.5V
If the measured values are outside this range, you may have trouble in finding a value
that will work properly under all conditions. If this is the case, a higher quality label
may be needed to get adequate performance.
3.
Calculate the starting point voltage using the formula.
XL400/410e Operator’s Manual
Page 3-13
Section 3: Configuration
3.5 SERVICE MODE (CONT’D)
4.
Use the START/STOP key to step the counter to the desired setting. The display will
increment one step for each time the START/STOP key is pressed. If the START/STOP key
is held pressed for more than two seconds, it will automatically go into the fast scroll mode.
The reading will advance to a setting of 4.9 (the maximum voltage) after which it will
automatically wrap and start at “0.0” again. If a value of “0.0” is set, the printer will
automatically set the level each time the printer is powered on with labels/tags loaded or the
head is closed.
5.
Repeat this procedure using values slightly higher or lower until the value that gives
adequate performance is found. If adequate performance cannot be obtained, then the label
stock or printed I-Mark has too much variation in its reflectance and a better quality stock
should be used.
6.
Once the setting is correct, pressing the FEED key will advance to the next display.
Pitch Offset
The Pitch is the distance from the leading edge of a label or tag to leading edge of the next
label or tag. It is used to position the first print line of the label or tag under the print head.
This position can be adjusted relative to the “000” reference line (see page 3-26) +/- 99 dots
in increments of 1 dot using the following procedure (1 dot = .005" for the XL400e and .0033"
for the XL410e). Once the position is set, it can be adjusted +/- 3.75 mm using the PRINT
POSITION potentiometer on the Control panel (see page 3-19).
pitch offset
center hole tag
1.
2.
3.
4.
5.
6.
7.
±99
Press the FEED key to enter the desired Service Mode type.
Use the START/STOP key to select the type of media to be used.
Once the correct media type is shown in the display message, pressing the FEED key will
advance to the Pitch Direction adjustment.
Use the START/STOP key to step the underline cursor to either the positive (+) or negative
(-) selection. A positive selection increases the label pitch (or label length) while a negative
selection decreases the label pitch.
Once the correct direction setting is underlined, pressing the FEED key will advance to the
Pitch Offset adjustment.
Use the START/STOP key to step the counter to the desired position. The display will
increment one step for each time the START/STOP key is pressed. If the START/STOP key
is held pressed for more than two seconds, it will automatically go into the fast scroll mode.
The reading will advance to a setting of 99 dots after which it will automatically wrap and
start at “00” again. The Pitch Direction set in the previous step will be displayed in front of
the Offset setting.
You may wish to check your settings by printing a label after making the adjustment.
Page 3-14
XL400/410e Operator’s Manual
Section 3: Configuration
3.5 SERVICE MODE (CONT’D)
8.
Once the setting is correct, pressing the FEED key will advance to the Cut Offset display.
Cut Offset
The Cut Offset is the distance from the reference line (see page 3-20)of a label or tag to the
desired cut position. The cut position of the label or tag can be adjusted relative to the
reference line +/- 99 dots in increments of 1 dot using the following procedure (1 dot = .005"
for the XL400e and .0033" for the XL410e). Once the position is set, it can be adjusted +/3.75mm using the CUT POSITION potentiometer on the Control panel (see page 3-20).
cut offset
center hole
±99
1. Press the FEED key to enter the desired Service Mode type.
2. Use the START/STOP key to select the type of media to be used.
3. Once the correct media type is shown in the display message, pressing the FEED key will
advance to the Cut Offset direction adjustment.
4. Use the START/STOP key to step the underline cursor to either the positive (+) or
negative (-) selection. A positive selection moves the cut position towards the top of the
tag while a negative selection moves the cut position toward the bottom of the tag.
5. Once the correct direction setting is underlined, pressing the FEED key will advance to
the Cut Offset adjustment.
6. Use the START/STOP key to step the counter to the desired position. The display will
increment one step for each time the START/STOP key is pressed. If the START/STOP
key is held pressed for more than two seconds, it will automatically go into the fast scroll
mode. The reading will advance to a setting of 99 dots after which it will automatically
wrap and start at “00” again. The Cut Offset Direction set in the previous step will be
displayed in front of the Cut Offset setting.
Backfeed Offset
The Backfeed Offset refers to the distance that the label or tag is to be retracted after it is
cut. The Backfeed Offset aligns the print and cut position of the first tag after ejecting the
preceding tag from the printer. The backfeed distance can be adjusted relative to the
reference line +/- 12 dots (+/- 18 dots for the XL410) in increments of 1 dot using the
following procedure (1 dot = .005" for the XL400e and .0033" for the XL410e). A minus value
retracts the tag less and a positive value pulls the tag further back into the printer. If a value
greater than 12 (or 18) is entered, an error will be reported.
backfeed offset
center hole
± 10
XL400/410e Operator’s Manual
Page 3-15
Section 3: Configuration
3.5 SERVICE MODE (CONT’D)
1.
Press the FEED key to enter the desired Service Mode.
2.
Use the START/STOP key to select the type of media to be used.
3.
Once the correct media type is shown in the display message, pressing the FEED
key will advance to the Backfeed Offset direction adjustment.
4.
Use the START/STOP key to step the underline cursor to either the positive (+) or
negative (-) selection.
5.
Once the correct direction setting is underlined, pressing the FEED key will
advance to the Backfeed Offset adjustment.
6.
Use the START/STOP key to step the counter to the desired position. The display
increments one step for each time the START/STOP key is pressed. If the
START/STOP key is held pressed for more than two seconds, it automatically
goes into the fast scroll mode. The reading will advance to a setting of 99 dots
after which it automatically restarts at “00” again. The Backfeed Offset Direction
set in the previous step will be displayed in front of the Backfeed Offset setting.
Counter Clear
The Counter Clear Service Mode is used to reset the internal printer counters to
zero. This allows the user to keep track of the number of centimeters of label
material that has passed through the printer, as well as how many labels have
been dispensed, and how many labels have been cut.
counter clear
non
The counters are identified in the display as:
NON: None (default)
ALL:
Clears all counters
HEAD: Clears Head Counter
CUT: Clears Cutter Counter
1. Press the FEED key to enter the desired Service Mode.
2. Use the START/STOP key to step the underline cursor to the counter(s) to be
reset. The default position is None (NON) of the counters. Use the START/STOP
key to advance the underline cursor to the desired position.
3. Once the correct setting is underlined, pressing the FEED key will clear the
selected counter and advance the display back to the SETUP SENSOR display.
Exit
To exit the Service Mode, turn off the printer. The settings will be stored in nonvolatile memory.
Page 3-16
XL400/410e Operator’s Manual
Section 3: Configuration
3.6 USER TEST PRINT
This option allows you to print a Test Label. It is recommended that you print a Test Label after
you have changed any of the settings in the User Mode. The test label allows you to verify that
you indeed did make the desired changes. To enter the User Test Print Mode, apply power to the
printer while simultaneously pressing the FEED key. The printer will “beep” once and display the
following message on the LCD panel:
user test print
1.
Pressing the START/STOP key will cause the printer to start printing test labels.
2.
If you wish to pause the printer after it starts printing labels, press the START/STOP key to
place it Off Line. Pressing the START/STOP key again will place the printer back On Line
and the printer will resume printing test labels.
3.
If you wish to stop the test label print, pause the printer and then turn power off without
placing it On Line.
3.7 SERVICE TEST PRINT
This option allows you to print a Service Test Label. It is recommended that you print a test label
after you have changed any of the settings in the Service Mode. The Test Label allows you to
verify that you indeed made the desired changes. To enter the Service Test Print Mode, apply
power to the printer while simultaneously pressing the FEED and MEDIA TYPE keys. The printer
will “beep” once and display the following message on the LCD panel:
service print
small
large
1.
You can select either a Small or Large label using the START/STOP key. The Large
selection assumes you have labels at least 3.1 inches wide loaded in the printer. If your
labels are smaller, you must select Small as the head can be easily damaged if nothing is
under the print area to dissipate the heat from the print head.
2.
If Large is selected, pressing the FEED key will cause a complete Service Test label to be
printed. If Small was selected, you will get the following screen:
print size
04 cm
3.
Use the START/STOP key to select the correct size label. Each time the START/STOP key
is pressed, the indicated label size will increase by 1 cm. The maximum size is 10 cm.
XL400/410e Operator’s Manual
Page 3-17
Section 3: Configuration
3.7 SERVICE TEST PRINT (CONT’D)
4.
Pressing the FEED key will start the Small Service Print Test label print mode. The printer
can be paused by pressing the FEED key again.
5.
To exit the Service Print Test Mode, pause the printer using the FEED key and then remove
power.
Page 3-18
XL400/410e Operator’s Manual
Section 3: Configuration
3.8 POTENTIOMETER ADJUSTMENTS
Four potentiometer adjustments are located on the Control panel underneath a protective cover
at the rear of the printer. To access the potentiometers, remove the cover by loosening the
screw.
Offset)
Print Position (Pitch Offset)
After the pitch has been set with the LCD panel, it is sometimes desirable to make minor
adjustments. This can be done using the PRINT POSITION potentiometer on the control panel.
This potentiometer is set at the factory so that it has a range of +/- 3.75 mm. The midpoint setting
should have no effect on the print position. Turning the potentiometer all the way
counterclockwise should move the print position 3.75 mm towards the leading edge of the tag or
label. Turning it all the way clockwise should move the print position away from the leading edge
3.75 mm. This adjustment is best made while printing the actual tags or labels.
Adjust the PRINT POSITION potentiometer on the front panel until the first print position is at the
desired location on the label. If the potentiometer does not have enough range, then you will
have to change the pitch setting using the LCD panel display. (see page 3-14)
Adjusting the PRINT POSITION potentiometer will not affect the stop position of the label and the
cut/tear-off position, it only affects the print position.
XL400/410e Operator’s Manual
Page 3-19
Section 3: Configuration
Cut Position
When the printer is in the Cut mode (cutter enabled), the Cut Offset is set using the LCD Service
Mode to correctly position the label for cutting. Once the correct Cut Offset is obtained, it may be
necessary to adjust the position slightly.
This is done with the CUT POSITION potentiometer on the front panel. When turned all the way
clockwise the cut position is moved down the tag 3.75mm and when turned all the way
counterclockwise, the cut position is moved 3.75mm toward the top of the tag.
1.
2.
3.
4.
5.
Turn the printer on.
Press the START/STOP key to place the printer in the OFF LINE status.
Press the FEED key to feed out a blank label.
Adjust the position using the Cut Position potentiometer on the Control panel and feed
another label by depressing the FEED key.
When the adjustment is correct, turn the printer off.
DEFAULT OFFSET SETTINGS, XL400E
Page 3-20
XL400/410e Operator’s Manual
Section 3: Configuration
Display
This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under
various lighting conditions.
Print Darkness
There are three Print Darkness settings that can be set either via the LCD panel or with software
commands. The Print Darkness potentiometer allows you to fine tune the darkness. Turning the
potentiometer all the way counterclockwise will decrease the amount of heat (lighter print) and
turning it all the way Clockwise will increase the amount of heat (darker print).
XL400/410e Operator’s Manual
Page 3-21
Section 3: Configuration
This page has been left blank intentionally.
Page 3-22
XL400/410e Operator’s Manual
Section 4: Cleaning and Maintenance
CLEANING AND MAINTENANCE
4
4.1 INTRODUCTION
This section provides information on user maintenance for the XL Series printers. The
following information is covered here:
• Adjusting the Print Quality
• Cleaning the Print Head, Platen and Rollers
4.2 PROCEDURES
Adjusting the Print Quality
Print quality on the XL printers can be adjusted in two different ways: print darkness and speed.
When adjusting the printer for optimum print quality, a bar code verifier system should be used.
The human eye is a poor judge of the relative widths of the bars in a symbol, a characteristic that
is extremely important for good bar code quality.
4.2.1 Darkness (Print)
This adjustment allows the user to control (within a specified range) the amount of power applied
to the individual print head heat elements. It is important to find a proper print darkness level
based on your particular label and ribbon combination. The printed images should not be too light
nor should the ink from the ribbon “bleed.” The edges of each image should be crisp and well
defined.
LCD Panel - The Print Darkness can be set using the front panel LCD panel (see page 3-8) or by
downloading the setting using the Print Darkness software command (see page 5-49). There are
three ranges, 1 (Low), 2 (Medium) and 3 (High). Once the range has been selected, the
Darkness Potentiometer on the Control panel can be used to make finer adjustments.
Darkness Potentiometer - The fine adjustment for Print Darkness is the Darkness
Potentiometer on the operator panel. It provides a continuous range of adjustment, allowing you
to make precise changes. Use a small cross-point screwdriver, turning clockwise for darker print
and counterclockwise for lighter print. See Section 3: Configuration for instructions on performing
potentiometer adjustments.
Note
The PRINT potentiometer adjustment will affect the darkness in all of the command code speed
ranges, i.e. if the PRINT potentiometer is adjusted for lighter print, the darkness will be lighter in
all speed ranges selected by the command code.
4.2 PROCEDURES (CONT’D)
XL400/410e Operator’s Manual
Page 4-1
Section 4: Cleaning and Maintenance
4.2.1 Print Speed
The other method of controlling print quality is by controlling the speed at which the label is
printed. This adjustment is made on an individual label basis using the either the Print Speed
command code or the LCD display panel. For more details on this command, see the
Programming Reference.
Changing the print speed allows the user to control the amount of time allowed for print element
cooling before the media is stepped to the next print position. It is especially critical when printing
“ladder” bar codes (bar codes printed with the bars parallel to the print line). When printing a
“ladder” bar code, it is important to allow the head to cool sufficiently before stepping to the next
position. If it does not have sufficient time to cool, the bar will be “smeared” on the trailing edge.
The Print Speed can be set to 5, 6, 7 or 8 inches per second for the XL400e, or 4, 5 or 6 for the
XL410e using the LCD panel (see page 3-9) or with the Print Speed command code. The
software command will override the any setting entered using the LCD panel.
Page 4-2
XL400/410e Operator’s Manual
Section 4: Cleaning and Maintenance
4.3 CLEANING THE PRINT HEAD, PLATEN, ROLLERS AND SENSORS
Supplies needed: SATO SA070 Cleaning Kit
Ribbon
Roller
1. Turn the printer Off.
2. Release the print head by rotating the
green Head release lever
counterclockwise.
3. Moisten a cotton swab with SATO
Thermal Print Head and Platen Cleaner.
Print
Head
Platen
Roller
4. Carefully rub the cotton swab over the
length of the print head and along and
around the Platen and Ribbon Rollers.
5. Release the Media Hold Down by lifting up
on the green plate marked “Push”.
6. Moisten a cotton swab with SATO
Thermal Print Head and Platen Cleaner.
Nip Roller
Label Sensor
Tag Sensor
Feed Roller
7. Use the swab to clean the Nip Roller,
Feed Roller, Label Sensor and Tag
Sensor.
8. Place the Cleaning Sheet under the Print
Head (dull side up) and close the Print
Head.
9. Slowly pull the Cleaning Sheet out of the
printer.
Cleaning Sheet
Print Head
XL400/410e Operator’s Manual
Page 4-3
Section 4: Cleaning and Maintenance
4.3 CLEANING THE PRINT HEAD, PLATEN, ROLLERS AND SENSORS (CONT’D)
10. Moisten a cotton swab with SATO
Thermal Print Head and Platen Cleaner.
11. Carefully clean the entire surface of the
Cut Roller. Rotate the roller to expose
the complete surface while cleaning.
12. Remove the Sensor Plate by pressing
down on the detent latch located inside
the Sensor Plate mounting Pitch Sensor
Cut roller
13. Moisten a cotton swab with SATO
Thermal Print Head and Platen Cleaner.
Pitch Sensor
14. Clean the Pitch and I-Mark sensors.
15. Reinstall the Sensor Plate by sliding it
back on the shaft.
Sensor Plate
I-Mark Sensor
Page 4-4
Pitch Sensor
XL400/410e Operator’s Manual
Section 5: Interface Specifications
INTERFACE SPECIFICATIONS
5.1 INTRODUCTION
5
This section presents the interface specifications for the XL Series printers. These specifications
include detailed information on how to properly interface your printer with your host system.
The following information is presented in this section:
• Interface Types
• Using the Receive Buffer
• RS32C Serial Interface
General Specifications
Electrical Specifications
Pin Assignments
Ready/Busy Flow Control
X-On/X-Off Flow Control
Bi-Directional Communications Protocol
• Centronics Parallel Interface
• Accessory (EXT) Connector
5.2 INTERFACE TYPES
In order to provide flexibility in communicating with a variety of host computer systems all XL
printers can be configured for operation with either parallel or serial data transfers. Both the
XL400e and the XL410e come standard with two interface types.
The Centronics Parallel interface will probably be the most useful in communicating with IBM
PCs and compatibles. The RS232C Serial interface allows connectivity to a number of other
hosts. For instructions on how to properly configure your XL printer for either of these interface
types, see Section 3. Configuration for instructions.
NOTE
Both the Centronics and RS232C interfaces are active at the same time on the XL printers, i.e.
data can be received on either one, however no provision is made for port contention. If data is
transmitted to both ports simultaneously, it will cause the data in the receive buffer to be
corrupted.
XL400/410e Operator’s Manual
Page 5-1
Section 5: Interface Specifications
5.3 THE RECEIVE BUFFER
The XL printers have the ability to receive a data stream from the host in one of two ways. The
receive buffer may be configured to accept one print job at a time or multiple print jobs. The
single job print buffer is generally used by software programs that wish to maintain control of the
job print queue so that it can move a high priority job in front of ones of lesser importance. The
multiple job buffer, on the other hand prints all jobs in the order they are received by the printer,
and the order of printing cannot be changed.
Single Job Buffer
The printer receives and prints one job at a time. Each job must not exceed 64K bytes.
Multi Job Buffer
The printer is able to continuously receive print jobs, compiling and printing other jobs at the
same time. It acts much like a “print buffer” to maximize the performance of the host and the
printer.
0
62K
DTR High
or
X-On
Buffer Near Full
64K
DTR Low
or
X-Off
When using the RS232 Serial interface, the Multi Job Buffer uses either the Ready/Busy with
DTR (pin 20) or X-On/X-Off flow control protocols. See these sections for more details. With an
empty receiving buffer, the status of DTR is “high” (or an X-On status if using X-On/X-Off),
meaning the printer is ready to receive data. When the receive buffer is holding 62K bytes of data
(2K bytes from being full), DTR will go “low” (or an X-Off is sent) indicating the printer can no
longer receive data. This condition is called “Buffer Near Full” (see figure below).
0
DTR Low
or
X-Off
Page 5-2
56K
64K
DTR High
or
X-On
Buffer Available
XL400/410e Operator’s Manual
Section 5: Interface Specifications
5.3 THE RECEIVE BUFFER (CONT’D)
The receiving buffer will not be able to receive more data again until a “Buffer Available” condition
occurs. This takes place when the receiving buffer has emptied so that only 56K bytes of data
are being held (8K bytes from being full). At this time, DTR will go “high” or an X-On is sent to tell
the host that it can again receive data. All printer error conditions (i.e., label out, ribbon out) will
cause the printer to go busy (DTR “low” or X-Off) until the problem is corrected and the printer is
placed on-line. The printer will also be busy if taken off-line from the front panel.
5.4 RS232C SERIAL INTERFACE
General Specifications
Asynchronous ASCII
Half-duplex communication
Ready/Busy Hardware Flow Control
Pin 20, DTR Control
Pin 4, RTS Error Condition
X-On/X-Off Software Flow Control
Bi-Directional Communication (ENQ/Response)
Data Transmission Rate
Character Format
Electrical Specifications
Connector
2400, 4800, 9600 and 19200 bps
1 Start Bit (fixed)
7 or 8 data bits (selectable)
Odd, Even or No Parity (selectable)
1 or 2 Stop bits (selectable)
DB-25S (Female)
Pin 1
Pin 13
Pin 25
Pin 14
Cable
DB-25P (Male), 50 ft maximum length. For cable
configuration, refer to Cable Requirements appropriate
to the RS232C protocol chosen.
Signal Levels
High = +5V to +12V
Low = -5V to -12V
XL400/410e Operator’s Manual
Page 5-3
Section 5: Interface Specifications
5.4 RS232C SERIAL INTERFACE (CONT’D)
Pin Assignments
RS232C Interface Signals
Pin
Direction
Signal Definition
1
Reference
FG (Frame Ground)
2
To Host
TD (Transmit Data) - Data from the printer to the host computer.
Sends X-On/X-Off characters or status data (Bi-Directional
protocol).
3
To Printer
RD (Receive Data) - Data to the printer from the host computer.
4
To Host
RTS (Request to Send) - Used with Ready/Busy flow control to
indicate an error condition. RTS is high and remains high unless
the print head is open (in this case, RTS would return to the high
state after the print head is closed and the printer is placed back
on-line) or an error condition occurs during printing (e.g., ribbon
out, label out).
5
To Printer
CTS (Clear to Send) - When this line is high, the printer
assumes that data is ready to be transmitted. The printer will not
receive data when this line is low. If this line is not being used, it
should be tied high (to pin 4).
6
To Printer
DSR (Data Set Ready) - When this line is high, the printer will be
ready to receive data. This line must be high before data is
transmitted. If this line is not being used, it should be tied high
(to pin 20).
7
Reference
SG (Signal Ground)
20
To Host
DTR (Data Terminal Ready) - This signal applies to Ready/Busy
flow control. The printer is ready to receive data when this pin is
high. It goes low when the printer is off-line, either manually or
due to an error condition, and while printing in the Single Job
Buffer mode. It will also go low when the data in the buffer
reaches the Buffer Near Full level.
READY/BUSY Flow Control
Ready/Busy is the hardware flow control for the serial interface on the XL printers.
By raising/lowering the voltage level on Pin 20 of the RS232 port, the printer notifies the host
when it is ready to receive data. Pin 4 (RTS) and pin 20 (DTR) are the important signals on the
printer for this method of flow control. The host must be capable of supporting this flow control
method for it to function properly.
Page 5-4
XL400/410e Operator’s Manual
Section 5: Interface Specifications
5.4 RS232C SERIAL INTERFACE (CONT’D)
Cable Requirements
Host
Interconnection
Printer
FG
1
FG (Frame Ground)
TD
3
RD (Receive Data)
4
RTS (Request To Send)
5
CTS (Clear To Send)
6
DSR (Data Set Ready)
*
SG
20 DTR (Data Terminal Ready)
7
SG (Signal Ground)
Data Streams
Once the flow control method has been chosen for the RS232C interface, the data stream must
be sent in a specific manner. The STX and ETX control characters must frame the data stream.
<STX><ESC>A . . Job#1 . . <ESC>Z<ETX><STX><ESC>A . . Job#n . . <ESC>Z<ETX>
Note:
All characters, including STX, ESC and ETX, are in ASCII.
X-On/X-Off Flow Control
X-On/X-Off flow control must be used whenever hardware (Ready/Busy) flow control is not
available or desirable. Instead of a voltage going high/low at pin 20, control characters
representing “Printer Ready” (X-On =11 hexadecimal) or “Printer Busy” (X-Off = 13 hexadecimal)
are transmitted by the printer on pin 2 (Transmit Data) to the host. In order for this method of flow
control to function correctly, the host must be capable of supporting it. X-On/X-Off operates in a
manner similar to the function of pin 20 (DTR) as previously explained. When the printer goes online, an X-On is sent out. In the Single Job Buffer mode, when the printer receives a viable job, it
transmits an X-Off and begins printing. When done printing, it transmits an X-On. In the Multi Job
Buffer mode, the printer sends an X-Off when the “Buffer Near Full” level is reached, and sends
a X-On when the data level of the buffer drops below the “Buffer Available” mark. When the
printer is taken off-line manually, it transmits an X-Off indicating it cannot accept data. When it is
placed back on-line manually, it sends an X-On, indicating it is again ready to receive data. If an
error occurs during printing (paper out, ribbon out), the printer sends nothing in the Single Job
Buffer mode since the last character transmitted was an X-Off. When the error is cleared and the
printer resumes printing, no X-On is sent until the current job is completed and the printer is
again ready to receive the next job. If it is in the Multi Job Buffer mode, it sends an X-Off as soon
as an error condition is detected. When the error is cleared and the printer is placed back on-line,
it transmits an X-On indicating it is again ready to accept data.
Upon power up if no error conditions are present, the printer will continually send X-On
characters at five millisecond intervals until it receives a transmission from the host.
XL400/410e Operator’s Manual
Page 5-5
Section 5: Interface Specifications
5.4 RS232C SERIAL INTERFACE (CONT’D)
Cable Requirements
Host
Interconnection
Printer
FG
1
FG (Frame Ground)
RD
2
TD (Transmit Data)
TD
3
RD (Receive Data)
4
RTS (Request To Send)
5
CTS (Clear To Send)
6
DSR (Data Set Ready)
*
20 DTR (Data Terminal Ready)
SG
7
SG (Signal Ground)
Data Streams
The data streams for X-On/X-Off are constructed in the same way as they are for
Ready/Busy flow control. The STX and ETX control characters must frame the data
stream. (NOTE: All characters, including STX, ESC and ETX are in ASCII).
Example: <STX><ESC>A . . Job#1 . . <ESC>Z<ETX>
5.5 BIDIRECTIONAL COMMUNICATIONS
This is a two-way communications protocol that enables the host to check printer status. When
this protocol is selected, there is no busy signal from the printer (pin 20, DTR, is always high).
The host must request the complete status from the printer, including Ready/Busy. Whenever the
host requests printer status, it transmits an ENQ to the printer and the printer will respond with its
status within five milliseconds. If printing, it will respond upon finishing the current label, then
resume printing. In order for this protocol to work properly, pin 6 (DTR) and pin 5 (CTS) must be
held high by the host. One way to ensure these pins are always in the correct state is to make no
connection to them in the interface cable, or preferably, tie pin 20 (DTR) to pin 6 (DSR) and pin 4
(RTS) to pin 5 (CTS) at the printer end of the cable.
Cable Requirements
Host
Interconnection
Printer
FG
1
FG (Frame Ground)
RD
2
TD (Transmit Data)
TD
3
RD (Receive Data)
SG
7
SG (Signal Ground)
Page 5-6
XL400/410e Operator’s Manual
Section 5: Interface Specifications
5.5 BIDIRECTIONAL COMMUNICATIONS (CONT’D)
If a CAN (18 hexadecimal) command is received by the printer, the printer will cancel the current
print job and clear all data from the receive buffer.
Status Response
The Bi-Com protocol is an advanced version of bi-directional communications where
the printer can also report the number of labels remaining to be printed for the
current print job. Upon receipt of an ENQ command, the printer responds with nine
bytes of status information bounded by an STX/ETX pair. The Bi-Com protocol
works only in the Multi Job Buffer mode. The status information is defined as follows:
<STX>{ 2 Byte ID}{1 Status Byte}{6 Byte Label Remaining}<ETX>
ID - This is a two byte number identifying the current print job ID. The print
job ID is defined using the <ESC>ID Job ID command transmitted with the
print job (see Job ID Store in the command listing for more information on
how to use this command). The range is from 00 to 99.
Status - A single byte defining the current status of the printer (see the
Status Byte Definition table on page 6-8).
Label Remaining - Six bytes defining the number of labels remaining in the
current print job. The range is from 000000 to 999999 labels.
If an ENQ is received after the print job specified in the ID bytes has been completed,
or there is no data in the buffer, the printer will respond with two “space” characters
(20 hexadecimal) for the ID number and six “zero” characters (30 hexadecimal) in
the Remaining Labels bytes.
If a CAN (18 hexadecimal) command is received, it will stop the print job and clear
all data from the receive and print buffers. A delay of five milliseconds or more is
required before any new data can be downloaded. The CAN command is effective
immediately upon receipt, even if the printer is off-line or in an error condition. The
printer will return an ACK (06 hexadecimal) if there is no printer error condition and
a NAK (15 hexadecimal) if an error condition exists.
Upon receipt of a valid print job (<ESC>A . . . <ESC>Z), and ACK (06
hexadecimal) will be returned by the printer if there are no errors and a NAK (16
hexadecimal) if a printer error exists.
XL400/410e Operator’s Manual
Page 5-7
Section 5: Interface Specifications
Status Byte Definition, Bi-Com Protocol
ASCII
HEX
Definition
OFF-LINE
0
30
No Errors
1
31
Ribbon Near End
2
32
Buffer Near Full
3
33
Ribbon Near End and Buffer Near Full
ON-LINE, WAITING FOR DATA
A
41
No Errors
B
42
Ribbon Near End
C
43
Buffer Near Full
D
44
Ribbon Near End and Buffer Near Full
ON-LINE, PRINTING
G
47
No Errors
H
48
Ribbon Near End
I
49
Buffer Near Full
J
4A
Ribbon Near End and Buffer Near Full
ON-LINE, WAITING TO DISPENSE A LABEL
M
4D
No Errors
N
4E
Ribbon Near End
O
4F
Buffer Near Full
P
50
Ribbon Near End and Buffer Near Full
ON-LINE, COMPILING PRINT JOB
S
53
No Errors
T
54
Ribbon Near End
U
55
Buffer Near Full
V
56
Ribbon Near End and Buffer Near Full
OFF-LINE, ERROR CONDITION
a
61
Receive Buffer Full
b
62
Head Open
c
63
Paper End
d
64
Ribbon End
e
65
Media Error
f
66
Sensor Error
g
67
Head Error
i
68
Head Error
j
6A
Cutter Error
k
6B
Other Error Condition
XL400/410e Operator’s Manual
Page 5-8
Section 5: Interface Specifications
5.6 CENTRONICS PARALLEL INTERFACE
Electrical Specifications
Printer Connector
Cable Connector
Cable Length
Signal Level
AMP 57-40360 (DDK) or equivalent
AMP 57-30360 (DDK) or equivalent
10 ft or less
High = +2.4V to +5.0V
Low = 0V to -0.4V
Data Streams
Single Job Buffer: This buffer mode is not available when the Centronics interface is used.
Multi Job Buffer: <ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z
Note:
For parallel communications, the STX and ETX characters are not required.
Centronics Parallel Interace Pin Assignments
Pin
Signal
Direction
Pin
Signal
Direction
1
STROBE
To Printer
19
STROBE Return
Reference
2
DATA 1
To Printer
20
DATA 1 Return
Reference
3
DATA 2
To Printer
21
DATA 1 Return
Reference
4
DATA 3
To Printer
22
DATA 1 Return
Reference
5
DATA 4
To Printer
23
DATA 1 Return
Reference
6
DATA 5
To Printer
24
DATA 1 Return
Reference
7
DATA 6
To Printer
25
DATA 1 Return
Reference
8
DATA 7
To Printer
26
DATA 1 Return
Reference
9
DATA 8
To Printer
27
DATA 1 Return
Reference
10
ACK
To Host
28
ACK Return
Reference
11
BUSY
To Host
29
BUSY Return
Reference
12
PE
To Host
30
PE Return
Reference
13
SELECT
To Host
31
FAULT
To Host
14
32
15
33
16
34
17
FG
18
+5V (Z=24K ohm)
XL400/410e Operator’s Manual
Frame Ground
35
36
Page 5-9
Section 5: Interface Specifications
5.7 ACCESSORY (EXT) CONNECTOR
Pin Assignments
Pin
Direction
1
Signal Description
No Connection
2
Reference
3
To Rewinder
4
Signal Ground
Enables the Rewinder
No Connection
5
To Printer
Full Switch - Stops the printer when the stacker or rewinder
is full
6
To Stacker
Enables the stacker
7
No Connection.
10
No Connection.
12
To Host
+24V - Used to power accessory items
13
To Host
Vcc - +5V
14
Reference
XL400/410e Operator’s Manual
Frame Ground
Page 5-10
Section 6: Troubleshooting
TROUBLESHOOTING
6
This section has been devised to help you if you are unable to produce output on the XL “e”
Series printers. Use this section to make sure the basics have been checked, before deciding
you are unable to proceed any further. The section is divided into three parts:
•
•
•
Initial Checklist
Centronics Parallel Interface
RS232C Serial Interface
6.1 INITIAL CHECKLIST
1.
Is the printer powered up and ON-LINE?
2.
Is the ERROR light on the front panel OFF? If this light is ON, it may mean the print
head assembly is open or another error condition is present.
3.
Is the Label Hold-Down and Print Head Assembly in the down and latched position?
6.2 USING THE CENTRONICS (PARALLEL) INTERFACE
1.
Is the IBM parallel printer cable connected securely to your parallel port (DB-25S
Female) on the PC and to the Centronics connector on the printer?
2.
Is there more than one parallel interface port on your PC (LPT1, LPT2, etc.)? If so,
make sure you are sending data out the correct port.
3.
When you send the print job to the printer, and it does not respond, do you get an
error message on your PC that says “Device Fault” or something similar?
This may mean that the computer doesn’t know the printer is there. Verify that:
a. Both ends of the cable are securely inserted into their respective connectors.
b The printer is ON-LINE.
c. The cable is not defective. There are other things that can cause this error message on your computer, but at this stage, a defective cable may be one of the reasons.
XL400/410e Operator’s Manual
Page 6-1
Section 6: Troubleshooting
4.
When you send the print job to the printer and it does not respond, and there is no error message on the PC:
A. Check your data stream for some of the basics. Is your job framed as follows?
<ESC>A—DATA—<ESC>Z
B. Verify that you’ve included all required parameters in the data stream.
C. Verify the following:
• You have not typed a “0” (zero) for an “O” (letter) or vice-versa.
• You have not missed any <ESC> characters where they’re needed.
• Make sure all printer command codes are capital letters.
• Your protocol codes are set for Standard or Non-Standard and your data stream is
consistent with these.
5. If you’ve checked all of the above and the printer still isn’t printing, you may want to try a
Receive Buffer Hex Dump to determine what (if anything) the printer is receiving from your
computer. To print test labels see Section 3, page 17.
The Centronics port is now listening for incoming data. Send your print job. The printer will
now print (only once) a Hexadecimal (Hex) Dump of everything it received from the host computer. Each 2-digit hexadecimal character represents a character the printer received. It may
be tedious, but now you can analyze and troubleshoot the data stream.
6. While checking the Hex Dump printout, if you notice 0D 0A (Carriage Return and Line Feed)
characters throughout. The command string should be continuous and nor CR or LF characters are allowed between the Start Command (<ESC>A) and the Stop Command (<ESC>Z).
If you are using BASIC, it may be adding these characters automatically as the line wraps.
Adding a “width” statement to your program can help to suppress these extra 0D 0A characters by expanding the line length up to 255 characters. See the beginning of the Programming Reference, under Command Codes, for details on writing a program in BASIC.
If you are not programming in BASIC, check to see if you have an equivalent statement in the
language you’re using, to suppress extra carriage returns and line feeds from your data
being sent out to the printer. We want the data stream to be one complete line going to the
printer.
Page 6-2
XL400/410e Operator’s Manual
Section 6: Troubleshooting
6.3 USING THE RS232C (SERIAL) INTERFACE
1. Is the RS232C Serial cable connected securely to your serial port on the PC (DB- 25S
Male) and to the RS232C connector on the printer?
2. Is the cable defective? At the very least, you should be using a “Null Modem Cable,”
which crosses pins in a specific manner. This should enable your printer to print. But we
recommend that you eventually use a cable built to specifications as described in Section 5, “Interface Specifications”.
3. Check for obvious errors in the data stream. Remember that all print jobs for serial data
must be framed by an STX and ETX. Again, see the Section 5, “Interface Specifications” if necessary.
4. If after sending your job to the printer, it only “beeps” indicating a “framing error” message, you may have a configuration problem. There may be some inconsistencies with
the Baud Rate, Parity, Data Bits, or Stop Bits in relation to your host computer. If you
are confused as to what the printer’s current RS232 settings are, you may choose the
SATO defaults (all DIP switches in the OFF position) to achieve 9600 baud, no parity, 8
data bits, and 1 stop bit.
XL400/410e Operator’s Manual
Page 6-3
Section 6: Troubleshooting
6.4 ERROR SIGNALS
LED
LCD
Message(1)
Audible
Beep
Error Condition
To Clear
Error On
Machine Error
1 Long
Machine Error
Cycle power on/off
Error On
EEPROM Error
1 Long
EEPROM Read/Write
Cycle power on/off
Error On
Head Error
3 Short
Print Head is damaged
Replace Print Head
Cycle power on/off
Error On
Sensor Error
3 Short
Media wandering Misselected sensor type
Check media guides
Cycle power on/off
Error Blinks
Card R/W Error
1 Long
Memory Card Read/Write
Format Memory Card
Cycle power on/off
Error Blinks
Card Low Battery
1 Long
Memory Card Battery Low
Replace MC battery
Cycle power on/off
Error Blinks
Head Open
3 Short
Head Open
Close head lever
Error On
Line Blinks
Parity Error
3 Short
RS232 Parity Error
Cycle power on/off
Error On
Line Blinks
Overrun Error
3 Short
RS232 Overrun Error
Cycle power on/off
Error On
Line Blinks
Framing Error
3 Short
RS232 Framing Error
Cycle power on/off
Error On
Line Blinks
Buffer Full
3 Short
Buffer Overflow
Cycle power on/off
Error Blinks
Label On
Paper End
3 Short
Media End Mis-selected
media type
Replenish media Select
correct media type
Open/close Head Lever
Open/close Media Holddown
Error Blinks
Ribbon End
3 Short
Ribbon End Ribbon Broken
Replace Ribbon Open/
close Head Lever Open/
close Media Hold-down
Error Blinks
Media Error
3 Short
Media pitch is different that
specified by command
Install proper media
Open/close Head Lever
Error Blinks
Stacker Full
3 Short
Stacker is full of cut media
Empty Stacker
Error Blinks
Rewinder Full
3 Short
Rewinder is full
Remove roll from
rewinder
Error Blinks
Cutter Error
3 Short
Cutter is jammed
Clear Cutter Cycle
power on/off
Error Blinks
Cutter Sensor
Error
3 Short
Media in cutter sensor Wrong
cutter sensor position
Remove media from cutter sensor Select correct
sensor
Page 6-4
XL400/410e Operator’s Manual
Section 7: Optional Accessories
OPTIONAL ACCESSORIES
7
7.1 INTRODUCTION
This section contains instructions for using the following XL Series optional features:
• Label Rewinder
• PCMCIA Memory Cards
• Calendar
• Stacker
7.2 LABEL REWINDER
The rewinder is an external unit that allows for labels and tags to be rewound in rolls up to 8.5
inches in diameter. The rewinder derives its power using a built-in cable connected directly to the
printer’s EXT connector. The rewinder facilitates the rewinding of tags/labels from the printer and
subsequently unwinds the media for use with applicators.
Installation
1. Position the Rewinder at the front of the printer and align it with the label slot. (The Rewind
Wheel/Spindle should be positioned away from the printer.)
2.
Connect the built-in cable from the Rewinder to the EXT connector at the rear of the printer.
3.
On the Rewinder, remove the metal clamp from the Rewind Spindle.
4.
Feed the lead end of the label stock under the first spindle and onto the Rewind Spindle.
Feed the stock around the spindle once, then replace the metal clamp over the label stock.
Wind another revolution to ensure the labels are secure on the spindle.
5.
Select the REWIND option on the rewinder, then set the power switch to ON. (The printer
must be powered ON for the rewinder to function.)
Removing and Unwinding the Roll
When labels are being printed, tension from the rewinder should keep the label stock taut as it
wraps itself on the spindle.
To remove the roll from the spindle, first set the power switch to OFF. Remove the metal clamp,
then remove the rewound roll of labels.
To unwind for using with an applicator, first set the power switch OFF. Attach the lead edge of the
labels from the rewind spindle to the applicator entry point. Select the WIND option on the
rewinder, and when ready to begin, set the power switch to ON.
XL400/410e Operator’s Manual
Page 7-1
Section 7: Optional Accessories
7.3 PCMCIA MEMORY CARDS
Description
The Memory Card Option provides the connectors and interface board for two PCMCIA memory
cards slots. The two Memory Card slots, labeled A and B, are accessible on the Back Panel.
Each card slot can have a standard PCMCIA memory card installed with a maximum of 2MB
each, allowing the printer memory to be expanded up to 4MB.
Type
Applicable Specifications
Size
Connector Pins
Battery
Write Protect
Low Battery Detect
RAM or Flash-ROM
PCMCIA Version 2.1 (JEIDA Version 4.1)
128KB, 256KB, 512KB, 1MB or 2MB
68
Two years for SCAM type (approximately)
Yes
Yes
Installation
Instructions for installing the Memory Card Option are included with the installation kit.
Error Handling
Memory Card error conditions are indicated to the operator using a combination of the ERROR
LED on the front panel, the LCD display (if available) and the audible indicator.
MEMORY CARD SLOTS
Page 7-2
XL400/410e Operator’s Manual
Section 7: Optional Accessories
Memory Error Table
ERROR DESCRIPTION
INDICATION
REMEDY
Low Battery - Low battery condition is detected when
printer is turned on.
ERROR LED: Blinking
Audible Beep: 1 long
Display: Card Low Battery
Depress START/STOP
key to print Card Status.
Replace Memory Card battery.
Note that all data will be lost
when the battery is removed.
Card R/W Error
1. No card is inserted.
2. Card is write protected.
3. Invalid store/recall
number.
4. Card has not been
initialized.
ERROR LED: On
Audible Beep: 1 long
Display: Card R/W Error
tab.
1. Insert card into selected slot
2. Remove write pro.tect
Warning
1. Duplicate number.
2. Data not in print area.
3. Data overflows card memory.
Audible Beep: 1 short
Display: None
XL400/410e Operator’s Manual
3. Correct program
4. Initialize card with BJF
Printer must be powered off
to reset.
command
1. Correct program.
2. Correct program.
3. Use card with higher capacity.
Printer will ignore invalid
commands.
Page 7-3
Section 7: Optional Accessories
7.4 STACKER
The Integrated Stacker option can stack up to 500 tags at the maximum print speed of the
XL400e or XL410e. It obtains its power through the EXT Accessory port connector on the rear of
the XL printer.
SPECIFICATIONS
Media
Size
Tag (Center/Side Hole, Side Notch or I-Mark)
9.4" W x 9.7" D x 11.6" H
238mm W x 253mm D x 294mm H
7.7 lb. (3.5 Kg)
Stack Up
Maximum of 500 pieces, +/- 50
1.0" (26mm) to 5.9" (150mm)Long
1.26" (32mm) to 3.9" (100mm)Wide
14 Pin Centronics type
With Print Cycle via EXT port with Stack Full detection
Weight
Stack Type
Capacity
Tag Size
Interface
Synchronization
STACKER
XL PRINTER
ALIGNMENT
PLATE
STACKER
INTERFACE
CABLE
EXT CONNECTOR
Page 7-4
XL400/410e Operator’s Manual
Section 7: Optional Accessories
Installation
The Stacker Option consists of four major components:
• Stacker- The Stacker collects and stacks the tags as they are printed and cut.
•
Tag Stop - The Tag Stop is adjusted to the length of the label. It is magnetically held in
place and should be adjusted for the length of the tags being stacked. A scale is provided for reference when making this adjustment.
•
Tag Edge Guide - The Tag Edge Guide should be adjusted for the width of the tag. It is
held in place after adjustment by friction teeth on the Tag Stop.
•
Alignment Plate - The Alignment Plate is used to maintain proper alignment between
the printer and the Stacker. The front two feet of the Stacker are aligned in the back
two notches and the left two feet of the printer are aligned in the other two notches.
To install the Stacker on an XL Printer:
1. Turn the power off.
2. Place the Alignment Plate under the printer and align the two notches with the feet.
3. Place the Stacker on the Alignment Plate, aligning the other two notches with the Stacker feet.
4. Connect the attached interface cable to the EXT connector on the printer.
5. Adjust the Tag Stop for the length of the tag.
6. Adjust the Tag Edge Guide to the width of the tag.
TAG EDGE GUIDE
TAG HOLD DOWN
TAG STOP
TAG SCALE
XL400/410e Operator’s Manual
Page 7-5
Section 7: Optional Accessories
7.4 STACKER (CONT’D)
6.
Turn the printer on and make sure the cutter is enabled and the tags aligned for printing.
Note:
If the tag sensors are not aligned properly, the printer feeds out a length of tag stock without
cutting it, as it is attempting to determine the tag pitch (length). Temporarily move the
Stacker unit to one side if this occurs, until the sensors are correctly set and the tags are at
the proper position. See Section 2 for instructions on loading and aligning the tags.
7.
Send the print job to the printer and let it cut and stack a few tags. The temporarily stop the
printer by pressing the START/STOP key and check to make sure the tags are being
stacked under the Tag Hold Down and that the Tag Stop and Tag Edge Guide are properly set.
8.
When proper operation has been verified, place the printer back ON LINE by pressing the
START/STOP key again to finish the print job.
9.
The printer will automatically stop and go OFF LINE when the Stacker is full. When this happens, remove the tags and finish the print job by pressing the START/STOP key to place the
printer back ON LINE.
7.5 CALENDAR
The Calendar Option allows the date and time to be maintained in the local printer rather than
using the system clock. A qualified technician should perform the upgrade as it requires modifications to the main PCB assembly. Please call SATO Technical Support if you need to add this
option to an existing printer in the field.
Page 7-6
XL400/410e Operator’s Manual
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