VMware | APPSPEED SERVER 1.5 - VCENTER APPSPEED INSTALLATION AND | User`s guide | VMware APPSPEED SERVER 1.5 - VCENTER APPSPEED INSTALLATION AND User`s guide

VMware vCenter AppSpeed User’s Guide
AppSpeed Server 1.5
This document supports the version of each product listed and
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document, see http://www.vmware.com/support/pubs.
EN-000388-02
VMware vCenter AppSpeed User’s Guide
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Contents
About This Book 5
1 AppSpeed Overview 7
Access the AppSpeed User Interface 7
AppSpeed User Interface Overview 8
Navigating the AppSpeed Interface 8
2 Viewing Performance Data 11
Introduction to the Overview Portal 12
AppSpeed Views 12
View Service Data 16
View Server Data 16
View Transaction Data 16
Customize Table for Servers and Services Data 17
Performance Charts and Graphs 18
Performance Indicators 19
Exporting Performance Data 22
View Unmapped Traffic 23
3 AppSpeed Topology Overview 25
Analyze an Object 25
Scalability Considerations for AppSpeed Monitoring 25
Editing AppSpeed Topology 26
4 AppSpeed Administration 29
Administration Module Overview 29
Managing Probes 29
Managing SSL Keys 31
Managing AppSpeed Licenses 34
Accessing Technical Support 36
5 Event Management 39
SLA States 39
Configuring SLA Thresholds 39
Configure AppSpeed Email Notifications 43
Viewing Events 44
6 Troubleshooting Errors While Using AppSpeed 47
Virtual Machine Is Not Visible in the Inventory 47
Application Is Not Visible in the AppSpeed User Interface 48
AppSpeed Probe Deployment Shows In Progress But Deployment Failed 48
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Index 49
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About This Book
This book describes the user interface for the VMwarevCenter™ AppSpeed virtual machine.
Intended Audience
This book is intended for IT administrators who use AppSpeed to monitor the performance, usage, and
dependencies of multitier applications running across virtual and physical infrastructure.
This document is written to support VMware vCenter AppSpeed, running on vCenter Server.
This document assumes a basic understanding of VMware management and the VMware vSphere™ Client.
Document Feedback
VMware welcomes your suggestions for improving our documentation. If you have comments, send your
feedback to docfeedback@vmware.com.
Technical Support and Education Resources
The following technical support resources are available to you. To access the current version of this book and
other books, go to http://www.vmware.com/support/pubs.
Online and Telephone
Support
To use online support to submit technical support requests, view your product
and contract information, and register your products, go to
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Customers with appropriate support contracts should use telephone support
for the fastest response on priority 1 issues. Go to
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go to http://www.vmware.com/support/services.
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certification programs, and consulting services, go to
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AppSpeed Overview
1
VMware vCenter AppSpeed provides performance management and service-level reporting for services
running within virtual appliances. AppSpeed analyzes the traffic that flows between users, Web applications,
and back-end servers. This analysis provides visibility into multitier services. The analysis enables you to
rapidly identify performance problems that originate from inadequate resource allocation and service
problems.
AppSpeed probes capture ingoing and outgoing traffic servers that are running on hosts on which the probes
are deployed. This feature enables AppSpeed to monitor the real-time user experience for all transaction
requests, analyzing performance through all layers.
AppSpeed establishes baselines based on service behavior over time and compares real-time metrics to servicelevel targets. In addition, AppSpeed maintains historical monitoring data that you can use to analyze trends
and for troubleshooting purposes. You can identify which component is responsible for a performance problem
and identify the likely solution. You can also configure AppSpeed to generate real-time events in response to
transaction-level performance and availability problems. Optionally, you can send email notifications when
events are generated.
AppSpeed includes a wide range of predefined viewing options to facilitate the analysis of performance data.
The predefined views incorporate different combinations of data, presented in tabular and graphical format.
Different sets of views are available when you select a server object, a service object, or a transaction object.
This chapter includes the following topics:
n
“Access the AppSpeed User Interface,” on page 7
n
“AppSpeed User Interface Overview,” on page 8
n
“Navigating the AppSpeed Interface,” on page 8
Access the AppSpeed User Interface
You access AppSpeed from the VMware vSphere Client.
Prerequisites
Verify that the AppSpeed plug-in is enabled in the Plug-ins menu.
Procedure
1
In the VMware vSphere Client, click an object in the Inventory tree.
If an AppSpeed probe is deployed on the object, a new Services tab is added to the user interface.
2
Click the Services tab.
Data related to services that AppSpeed detects for the selected vSphere object appears.
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3
(Optional) In the Open AppSpeed in list, select either Browser or vSphere Client and click Go, to open
the AppSpeed user interface.
4
(Optional) In the VMware vSphere Client, click Home and in the Solutions and Applications area, click
the <AppSpeed_namespace> icon.
If you have more than one AppSpeed Server, a namespace will appear for each instance.
The AppSpeed user interface opens. By default, the AppSpeed Overview portal appears.
If you access AppSpeed by clicking an object in the vSphere Client inventory, the displayed data relates to the
selected object. If you access AppSpeed from the Solutions and Applications interface, the displayed data
relates to all the data on the selected AppSpeed Server.
What to do next
If you are accessing the AppSpeed user interface for the first time, you must install probes. See “Deploy an
AppSpeed Probe,” on page 30.
AppSpeed User Interface Overview
The AppSpeed user interface is categorized into modules. You access the modules by clicking their name on
the AppSpeed menu bar. You use different modules to perform different tasks.
Overview Portal
Displays a series of portlets where you can quickly analyse the state of
AppSpeed Server. Each portlet contains one or more links that provide more
detail about an item.
Inventory
Provides a list of servers or services that are running on AppSpeed Server. The
displayed data includes the state of each object, its throughput, number of hits
per second, and latency, communication protocol and creation time.
Mapping
Provides a list of unmapped servers or services and data related to their latency,
hits, and throughput. From this module, you can manage your servers,
services, and deleted objects. You can also add or update SSL keys and define
SSL endpoints.
SLA & Events
Displays the events log of the changes in states that deviate from the Service
Level Agreement. You can export the log as a CSV file and configure email
notification settings. See “View the Events List,” on page 44 and “Configure
AppSpeed Email Notifications,” on page 43. You can also access the Service
Thresholds data.
Administration
Provides administrative functions, including deploying probes, and creating
and viewing support information. See Chapter 4, “AppSpeed
Administration,” on page 29.
Navigating the AppSpeed Interface
Using the AppSpeed navigation aids, you can access increasingly detailed levels of information about an object.
You can also move back and forth between pages, with the pages retaining the content they last had when you
navigated away from them.
Key Navigation Points
When you click on a module on the AppSpeed menu bar, a page on the page selection bar, or a link in a table,
breadcrumbs appear immediately under the AppSpeed menu bar to help you orient yourself in the application.
Breadcrumbs indicate your current location, relative to the AppSpeed application.
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Chapter 1 AppSpeed Overview
You can click a breadcrumb to immediately jump to that page.
NOTE Breadcrumbs indicate your current location relative to the AppSpeed application, not necessarily the
way you navigated to that location.
If you click a link, other than a title in a menu bar or a breadcrumb, the specific target page of that link appears.
For example, if you click a service link in a portlet, the services page in the Inventory module appears.
Navigation History
When you use the Back and Forward buttons to move between pages, the settings of the page that you move
from are retained. For example, assume that you are looking at the Analysis view of a service and have selected
the Latency Breakdown tab. You move to the Events page in the SLA & Events module, then return to the
Analysis view of the service, using the Back button. The Latency Breakdown tab appears again.
The history of data that you select from drop-down menus is not retained. For example, if you change the time
frame when viewing data in the Latency Breakdown tab, that time frame is also applied to the page that appears
when you click the Back button.
Search Navigation
When you use the Search field to search, you can use the Back and Forward buttons to move between your
search results.
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Viewing Performance Data
2
Performance data for services and servers is presented in different ways. The type of data that is presented
depends on the object you select, the predefined or customized view that you select, and any filters that you
apply.
AppSpeed provides you with multiple levels of data analysis. The Overview portal presents a high-level
description of key performance indicators. With multiple links, you can perform a deeper analysis of specific
performance elements.
This chapter includes the following topics:
n
“Introduction to the Overview Portal,” on page 12
n
“AppSpeed Views,” on page 12
n
“View Service Data,” on page 16
n
“View Server Data,” on page 16
n
“View Transaction Data,” on page 16
n
“Customize Table for Servers and Services Data,” on page 17
n
“Performance Charts and Graphs,” on page 18
n
“Performance Indicators,” on page 19
n
“Exporting Performance Data,” on page 22
n
“View Unmapped Traffic,” on page 23
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Introduction to the Overview Portal
The portlets in the Overview portal provide you with a high-level view of the state of AppSpeed Server. The
details include mapping and coverage data and the state of the monitored servers and services relative to their
service level agreements (SLAs). They also provide links through which you can access more detailed data
about an item.
Displayed Portlets
These portlets give you a comprehensive overview of AppSpeed Server.
n
In some portlets, you can select the time frame from which data is collected.
n
In some portlets, you can click Show All to display all the services in the AppSpeed inventory.
Mapping & Coverage
Data about the number of AppSpeed probes that are deployed and how they
are mapped.
If AppSpeed cannot map a server, for example if a server is in a pending state
while waiting for you to assign SSL keys, a warning message appears.
SLA Breakdown
State of services or servers in relation to compliance with SLAs.
You can click the Services or Servers links to view details of the SLA state of
specific objects.
Last 10 Events
Lists the ten most recent SLA events that occurred on the AppSpeed Server.
You can click an object in the Event List to view the details of the event.
Top 5 Services by CPU
Lists the five services that had the highest CPU use in the specified time frame.
You can click a service in the list to view its CPU use details.
Top 5 by Memory
Lists the five services that consumed the most memory in the specified time
frame.
You can click a service in the list to view its memory consumption details.
Top 5 by Usage
Lists the five services that had the greatest throughput in the specified time
frame.
You can click a service in the list to view its usage details.
AppSpeed Views
When you double-click an object in the Inventory module to analyze a service or server, several predefined
views appear. You can use these views to investigate different cross-sections of performance data.
Select a Service or Server for Analysis
The Inventory module lists the services and servers detected on the network. When you select a service or
server in the inventory, you can access its in-depth data.
The views that are available depend on whether you selected a service or a server.
Procedure
u
Double-click a service or server, or select the object and click the Analyze icon.
The Summary view page for the selected object appears.
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Chapter 2 Viewing Performance Data
In the Summary view, portlets provide information about the object you selected. See “Summary
View,” on page 13.
Summary View
The Summary view is the default view when you select a service or server in the Inventory module. The portlets
that appear depend on whether you select a service or a server.
Summary View Portlets for Services
These portlets are available when you are viewing the summary for a service.
Latency Trends
Graphs data related to latency of the selected service, including the total length
of time the service exceeded its SLA during the specified time frame.
See More shows latency over time.
Latency Breakdown
Graphs latency data, broken down by server, network, and retransmissions. If
the service is an Oracle database, Client Fetch is included in the breakdown.
The portlet also includes the average latency time and standard deviation
during the selected time frame.
See More shows more service latency breakdowns.
Usage
Graphs data related to the average hit rate in comparison to the average
throughput.
See More links to usage over time.
Database/Domains
Lists the domains or databases on which the service is running, depending on
the type of service that is selected.
Servers
Lists the servers on which the service is running, and the latency state of the
service.
Dependencies
A list of services that are dependent on the selected service, and the services
on which the selected service is dependent.
Summary View Portlets for Servers
These portlets are available when you are viewing the summary for a server. The portlets that appear depend
on whether the virtual machine is running inside or outside vCenter.
Latency per Service
Graphs data related to latency of each service running on the selected server,
including its latency during the specified time frame.
See More links to services latency.
Usage
Graphs data related to the average hit rate on the server, in comparison to the
average throughput.
See More links to server usage.
System
For servers running in vCenter, charts CPU use and memory consumption over
time.
This data is also accessible from vCenter.
Services
Lists the services that are running on the selected server, and their latency state,
endpoint, and protocol.
Dependencies
A list of servers that are dependent on the selected server, and the servers on
which the selected server is dependent.
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Analysis View
The Analysis view provides graphical and tabular information for the selected service or server. You can select
views and timeframes to highlight the specific information to view. The Analysis view is available for service
and server objects.
Analysis data appears in graph and table forms. On the tabs on the graphical and tabular forms, you can define
the detail of the view.
Each table appears on a separate tab. A row appears at the bottom of every tab, showing summary data for
the selected object. The data summarizes the entire time frame that you select. This row does not change when
you navigate between tabs.
An eye icon displayed next to an object in a table indicates that the object is selected.
You can perform the following actions on the tabular display data.
n
View data on the chart for specific services, servers, or transactions.
n
View dependency data for the specific service or server.
n
Navigate a specific service, server, or transaction to view additional data.
n
Sort data in the table and rearrange the order of the columns.
n
Search for specific services or servers.
n
Highlight the data for a specific object on the corresponding graph by selecting its row in the table.
n
Export the data to a CSV file.
When you select an Analysis view from the drop-down menu, the resulting data appears in default format in
the table and the graph. If you then click a tab in the graph pane, a new graph appears with data that is relevant
to the tab you clicked. The data in the table does not change, only that in the graph. You can compare the
different sets of data in the graph and the table, to analyze performance.
Performance View
You can use the Performance view to compare performance indicators of all services on a selected server, or
to analyze a specific server.
You can display key performance indicators for services and servers. For example, you might see that latency
is above SLA for a service. You want to analyze the performance of the individual servers on which this service
is running to detect the cause of the problem. By performing this analysis, you can see how components on a
selected server were performing.
When you double-click the service in the Overview portal or in the Inventory module, the Summary view for
the service appears.
When you select the Performance view, a graph displays KPI data for the server on which the service is running.
If the service is running on more than one server, option buttons appear for each server name. If you select a
different server, the data changes accordingly.
You can customize the view by adding or removing KPIs related to the scenario you are analyzing. You can
also hide KPI data on the graph by clicking the relevant KPI on the legend.
You can use the slider under the graph to focus on a specific time within your chosen time period.
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Chapter 2 Viewing Performance Data
Thresholds View
In the Thresholds view, you can see the service level agreement (SLA) state of the service that you selected in
the Inventory. You can also enable and disable SLA monitoring and change the SLA threshold settings. The
thresholds that you specify affect when events are generated.
Thresholds are the service performance values that you specify that should not be exceeded if service level
agreements SLAs are to be met. You must have thresholds defined for an object before you can monitor its
performance.
By default, AppSpeed specifies threshold values. AppSpeed monitors performance of services and servers and
defines thresholds based on the monitored data. You can manually define thresholds. You can also change
thresholds that AppSpeed specifies or that you specify manually.
See “SLA Monitoring,” on page 40.
Events View
The Events view provides a list of instances when SLA states for a selected service or server changed from one
state to another.
After SLA thresholds are specified for a service, and SLA monitoring is enabled, deviations from the SLA
thresholds generate events. Events are listed in a table that is available in the Events view of the Inventory
module.
See “Viewing Events,” on page 44.
Define the Time Frame for Data Collection
You can select a predefined time frame, such as a day or week, or you can specify the start and end times and
dates for which performance data is displayed.
The specific units of time in which the data is displayed depend on the data time frame that you select.
The length of time that aggregated data is stored in the AppSpeed internal database depends on the selected
time period.
Table 2-1. Aggregated Data Storage Times
Time Frame
Time Retained in AppSpeed Database
5 Minutes
1 Day
30 Minutes
1 Week
2 Hours
1 Month
1 Day
1 Year
Procedure
1
In a view in the Inventory module, for example the Summary view or the Analysis view, click the time
period link.
A pop-up window provides you with time period choices.
The default time periods are the same as those available in the vCenter user interface.
2
Choose a time period and click OK.
3
(Optional) In the time period pop-up window, select Manual, specify the To and From dates and times,
and click OK.
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Your changes are saved.
The new time period applies to all of the modules and views.
View Service Data
You can view information on a specific service, such as its properties, threshold settings, real-time states, and
generated events.
Procedure
1
In the AppSpeed menu bar, click Inventory.
2
Double-click a service.
3
Select the Analysis view.
4
(Optional) Select a view from the Select Analysis View menu to change how the service data is displayed.
View Server Data
You can view performance analysis data, including charts and tables, for a server and its related services and
dependent servers.
Procedure
1
In the AppSpeed menu bar, click Inventory.
2
In the page selection bar, click Servers.
3
Double-click the server for which to display data.
The data appears in the Summary view.
View Transaction Data
The transaction data that you can view includes its analysis, properties, and generated events.
Procedure
1
In the AppSpeed menu bar, click Inventory.
2
Double-click the service for which you want to view a transaction.
3
Select the Analysis view.
4
In the tabular data pane, click Transactions.
5
Double-click a transaction to view its data.
The graph displays data based on the Usage vs. Latency view. You can select an alternative view from the
Select Analysis View menu.
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Chapter 2 Viewing Performance Data
View Full Transaction Name
The full name of a transaction is often truncated, because of space restrictions. You can display the full name
of a transaction from the Analysis view.
Procedure
1
In the Transaction tab of the Analysis view for the relevant service, double-click the transaction for which
you want to view the full name.
The name of the transaction appears in the header area of the Analysis page, just below the time picker.
2
Place your pointer over the name.
A pop-up window displays the full name of the transaction. For example, a URL appears for an HTTP
transaction, and a database query appears for a database transaction.
Customize Table for Servers and Services Data
You can customize the layout of servers and services data tables by selecting the columns that you want to
view. You can also specify the order in which columns are displayed and the criteria by which the content is
sorted.
You can choose and sort columns when you are analyzing data about an object to focus on the most important
content.
Prerequisites
Changes that you make to a table, and then save, affect all AppSpeed users. Ensure that your changes will not
negatively affect other users before you save changes to the table.
You can apply changes to a table, without saving them. These changes are only visible to you and remain in
effect until you close your session with AppSpeed server.
Procedure
1
In the AppSpeed menu bar, click Inventory.
2
Click the Customize link adjacent to the Column Selection menu.
The Customize Columns dialog box appears.
3
Select the type of table data to customize from the drop-down menu.
By default, Summary is selected.
4
Select the columns to appear in your table, using the horizontal arrows to move them between the left
pane and the right pane.
The left pane lists all the valid column items for the type of table you selected. The right pane lists the
column items that you selected to appear in the table.
When you click a column item in the left pane, information about that item appears below the pane.
You can select a group of columns by selecting the group item. For example, the Usage group includes
the following columns: Total hits, Hits per second, Total throughput (KB), and Throughput rate
(KBps).
5
(Optional) Use the vertical arrows above the right pane to change the order in which the columns appear
in the table.
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6
(Optional) Click Save to save your changes.
When you click Save, you have the following options:
7
n
You can overwrite the existing layout with your customized layout by selecting Update the current
layout.
n
You can select Create a new layout to save your customized layout with a new name. If you do not
enter a name, the layout name is saved as Copy of <name of current layout>.
Click Apply to apply your customized layout, without saving.
The layout is visible only to you, and remains in effect until you close your AppSpeed session.
The table appears, showing the columns that you defined.
Performance Charts and Graphs
The graphs and charts displayed depend on the selected view and object type. Charts or graphs are available
in the Analysis view for services and servers, and the Thresholds view for services.
You can perform actions from the graphic display pane.
n
Show or hide latency standard deviation indicators on the graph.
n
Export the graph or the graph data.
Chart and Graph Types
Charts and graphs are provided to display information about different performance indicators.
Table 2-2 describes the graphs and charts that are available.
Table 2-2. Chart and Graph Types
Chart/Graph Type
Description
Usage vs. Latency
Compares the latency and usage behaviors for the selected object type.
Latency
Displays the latency behavior during a selected period of time.
Usage
Reports the use during the selected time frame for the objects selected in the display area.
Latency Breakdown
Displays a chart that reports the end-to-end latency analysis for the selected service or
transaction. The content of this chart is not linked to your selections in the tabular display area.
Latency vs. Baseline
Shows the average usage and latency for either services or servers, with the corresponding
baseline.
Throughput Breakdown
of Servers
Reports the analysis of throughput for servers for the selected service.
Availability
Reports trends in error behavior for the selected time frame and selected object type.
For details on the performance indicators shown in each of the charts and graphs, see “Performance
Indicators,” on page 19.
Filter the Graphic Display
You can view data for specific objects in the chart or graph.
NOTE You cannot filter the Latency Breakdown and Throughput Breakdown graphs.
Procedure
u
Select or deselect the check boxes in the table in the lower portion of the data display pane.
The data in the graphic display changes according to the filter you apply.
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Chapter 2 Viewing Performance Data
Display or Hide Latency Standard Deviation Indicators
Latency indicators show the standard deviation for latency on graphs in some views. By default, this feature
is hidden.
Procedure
u
In the tabular display pane, click the graph icon on the right to display or hide latency standard deviation
indicators.
What to do next
You can view the standard deviation values in a pop-up window by placing your pointer on a deviation
indicator.
Performance Indicators
Performance is monitored by AppSpeed across a wide range of metrics. The performance indicators displayed
vary according to the selected view.
Table 2-3 lists the performance indicators that AppSpeed monitors.
Table 2-3. AppSpeed Performance Indicators
Performance Indicator
Description
Average Latency
Measured time between the start of the client request to the end of the server reply, averaged
across all hits in the specified time frame. A greater value means a slower server response.
Average Reply Size
Average size, in bytes, of a single server reply, averaged across all hits in the specified time
frame.
Average Throughput
Average number of reply bytes per second in the specified time frame.
Error Percentage
Percentage of error hits as a portion of the total hits in the specified time frame.
Execution Time
Sum of all latencies in the specified time frame. This value reflects the total amount of time
of all server replies in the specified time frame.
Hit Rate
Average number of hits per second in the specified time frame.
Latency Baseline
Average latency of all hits since the time AppSpeed Server started running.
Latency Breakdown
n
n
n
n
Server: Latency measured from the time the server receives a request until it starts to
transmit a reply.
Network Time: Cost of transmitting packets in the network without failures.
Network Retransmissions: Cost of packet retransmissions, errors, and drops.
Client Fetch: Time from when the client receives a reply until it transmits the next Oracle
Client Fetch request.
Latency % of Baseline
Percentage of latency above or below the baseline.
Latency STDEV
Standard deviation of the latency of all of the hits in the specified time frame.
Max. Latency
Latency of the slowest hit in the specified time frame.
SLA percentage
Percentage of hits that were not errors and that had latency within SLA levels.
Total Errors
Total number of hits identified as errors in the specified time frame.
Total Hits
Total number of hits in the specified time frame.
Total Throughput
Total number of reply bytes in the specified time frame.
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Indicators by View
The type of object you select in the AppSpeed Inventory module determines the available views and the
performance indicators included in each view.
Performance Indicators in Service Views
When you select a service in the AppSpeed Inventory module, you can view performance indicators that are
relevant to the view you select.
Performance Indicators Description
Table 2-4 lists the performance indicators included in the views that are available when a service is selected in
the AppSpeed Inventory module.
A plus sign (+) indicates that the performance indicator appears in the view.
Table 2-4. Performance Indicators in Service Views
View Name (abbreviated)
Slowest
Trans.
Latency
Over
Time
Latency
Breakdown
Latency
vs.
Baseline
+
+
+
+
+
Latency
STDEV
+
+
+
+
+
Max Latency
+
+
+
+
Usage
vs.
Latency
Average
Latency
Perf.
Indicator
+
Latency
Baseline
+
+
Total Hits
+
+
Average
Throughput
+
+
+
+
Usage
Over
Time
Latency
Distr.
Betw.
Servers
Avail.
Over
Time
+
+
+
+
+
+
+
Latency % of
Baseline
Hit Rate
Most
Used
Trans.
Thru'put
Breakdown of
Servers
+
Total
Throughput
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
Total Errors
+
Error
Percentage
+
Execution
Time
Average
Reply Size
+
+
+
+
+
+
+
+
Server
+
Network
Time
+
Network
Retransmissions
+
20
+
+
+
+
+
+
+
+
+
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Chapter 2 Viewing Performance Data
Performance Indicators in Server Views
When you select a server in the AppSpeed Inventory module, you can view performance indicators that are
relevant to the view you select.
Performance Indicators Description
Table 2-5 lists the performance indicators included in the views that are available when a server is selected in
the AppSpeed Inventory module.
A plus sign (+) indicates that the performance indicator appears in the view.
Table 2-5. Performance Indicators in Server Views
View Name
Usage vs.
Latency
Applications
Latency
Latency
Breakdown
Applications
Usage
Applications
Availability
Average Latency
+
+
+
+
+
Latency STDEV
+
+
+
Max Latency
+
+
+
Hit Rate
+
+
+
Total Hits
+
+
+
Average Throughput
+
+
+
+
+
Performance Indicator
+
Total Throughput
Total Errors
+
Error Percentage
+
Execution Time
+
Average Reply Size
+
+
Server
+
Network Time
+
Network Retransmissions
+
+
+
+
+
Performance Indicators in Transaction Views
When you select a service, you can view performance indicators for its transactions that are relevant to the
current service view.
Performance Indicators Description
Table 2-6 lists the performance indicators included in the views that are available when a transaction is selected.
A plus sign (+) indicates that the performance indicator appears in the view.
Table 2-6. Performance Indicators in Transaction Views
View Name
Usage vs.
Latency
Latency Over
Time
Latency
Breakdown
Usage Over
Time
Availability
Over Time
Average Latency
+
+
+
+
+
Latency STDEV
+
+
+
Max Latency
+
+
+
Hit Rate
+
+
+
Performance Indicator
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Table 2-6. Performance Indicators in Transaction Views (Continued)
View Name
Usage vs.
Latency
Latency Over
Time
Total Hits
+
+
Average Throughput
+
Performance Indicator
Latency
Breakdown
Usage Over
Time
Availability
Over Time
+
+
+
+
Total Throughput
+
Total Errors
+
Error Percentage
+
Execution Time
+
Average Reply Size
+
+
Server
+
Network Time
+
Network Retransmissions
+
+
+
+
+
Exporting Performance Data
You can save performance data in various formats for viewing and analysis in external applications.
n
Export Table Data on page 22
You can export performance data to a CSV file.
n
Export a Graph as an Image or Data File on page 22
You can save the currently displayed graph as a PNG image file or save the graph data as a CSV file.
Export Table Data
You can export performance data to a CSV file.
Procedure
1
In the tabular display pane, click the CSV icon.
2
Name the file, ensuring that the CSV extension is included in the file name.
3
Select the location to save the file and click Save.
Export a Graph as an Image or Data File
You can save the currently displayed graph as a PNG image file or save the graph data as a CSV file.
Procedure
22
1
In the graph display pane, click either the PNG or CSV icon.
2
Name the file, ensuring that the PNG or CSV extension is included in the file name.
3
Select the location to save the file and click Save.
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Chapter 2 Viewing Performance Data
View Unmapped Traffic
You can view the unmapped servers and transactions detected on the network. Unmapped objects are not yet
mapped to specific services. The number of unmapped objects typically decreases over time, as AppSpeed
maps the environment.
Prerequisites
To view unmapped traffic on HTTP sites that incorporate SSL protection, you must first configure the SSL keys
for each endpoint where AppSpeed detects SSL traffic. See “Managing SSL Keys,” on page 31.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Unmapped.
3
View the status information for the unmapped traffic.
VMware, Inc.
n
Server: Name of the server. Available on the Servers tab only.
n
Name: Name of transaction. Available on theTransactions tab only.
n
Endpoint: IP address and ports used by the server. Available on the Servers tab only.
n
Latency: Average and standard deviation (STDEV) latency rates for the server or transaction.
n
Hits: Total number of hits in the specified time frame for the server or transaction, and rate of hits
per second.
n
Throughput: Total throughput in the specified time frame for the server or transaction, and the
average throughput.
n
Errors: Average rate of errors, as a percentage, for the server or transaction.
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VMware, Inc.
AppSpeed Topology Overview
3
The topology tables show the relationships between the services and servers detected on the network, and the
dependencies between applications.
This chapter includes the following topics:
n
“Analyze an Object,” on page 25
n
“Scalability Considerations for AppSpeed Monitoring,” on page 25
n
“Editing AppSpeed Topology,” on page 26
Analyze an Object
You can select an object in the AppSpeed topology and view its details on the Analysis page.
Procedure
u
Select the object in the topology table and click Analyze.
The Analysis page for the selected service or server appears.
Scalability Considerations for AppSpeed Monitoring
AppSpeed is a real-time service performance tool that collects, analyzes, and stores substantial volumes of data
per second. Various parameters affect AppSpeed performance.
n
The number of probes deployed
n
The number of monitored services
n
The number of monitored servers
n
The number of transactions
n
The volume of monitored network traffic
The main factors affecting scalability in AppSpeed are the number of overall monitored objects and the number
of transactions that are being monitored. AppSpeed reduces the number of transactions for each service as
more services are mapped. This number can be reduced to as few as 50 transactions for each service. AppSpeed
stops detecting new servers after the number of monitored servers exceeds 500, or the number of IP addresses
and ports in the monitored network exceeds 3000. It also stops mapping new services if the number of
monitored services exceeds 100.
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VMware vCenter AppSpeed User’s Guide
Editing AppSpeed Topology
AppSpeed maps servers and services topology from the network traffic monitored on the deployed hosts. You
might want to change the topology, for example, to merge two separately mapped services or to view a single
mapped service as two separate services, depending on the servers on which it runs.
You can split, merge, remap, or delete services. If you split, merge, or remap a service, the historical monitoring
and configuration data of the servers or service roots, such as thresholds, is reset.
You might also want to remove objects because they are obsolete or less relevant.
Split a Service
A service can be split so that it can be monitored as two separate services. For example, in a server-based
scenario you might want to split the monitoring process of a service that is running on a staging server and on
a production server, so that they are monitored as two separate services.
A service is split according to either the server on which it is running, or on its service roots. A service root is
a transaction, usually a database or a domain, in the service that all subordinate transactions have in common.
Each service can have multiple roots. For example, in a service root-based scenario, you might want to monitor
two databases that were originally mapped under a single service, as two separate services. The roots are visible
in the topology table for the service.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Topology Management.
3
Click the Manage Services tab.
4
Select the required service and click Split.
You can only split a single service.
5
In the confirmation dialog box, select the servers or service roots to split from the service.
6
Type a name for the new service and click Split.
Merge Services
You can merge two or more services so that you can monitor them as a single service. For example, you might
want to monitor two individual database services as a single service.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Topology Management.
3
Click Manage Services.
4
Select two or more services and click Merge.
5
Select the base service into which you want to merge other services.
This base service retains all of its historical monitoring data and configuration.
26
6
(Optional) Name the new merged objects service.
7
Click Merge.
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Chapter 3 AppSpeed Topology Overview
Remap a Service
Remapping a service is useful if the service structure changes significantly. Remapping a service deletes its
current map. If the service is still monitored, it is remapped relative to the traffic pattern.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Topology Management.
3
Click Manage Services.
4
Select the required service and click Remap.
Delete Services
You might want to delete a service, for example, if it is obsolete, or to free resources for scalability reasons such
as to enable another server to be mapped.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Topology Management.
3
Click Manage Services.
4
Select the services to be deleted and click Delete.
Deleted services are moved to the Deleted Objects tab and are no longer monitored.
Rename a Service
You can rename a services to provide it with a more appropriate name.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Topology Management.
3
Click Manage Services.
4
Select the required service and click Rename.
The Rename Service dialog box opens.
5
In the Type a new service name text box, type the new name.
6
Click Rename.
The service is renamed.
Rename a Server
You can rename servers. If a server is outside vCenter, you rename it in AppSpeed. If a server is in vCenter,
rename it through the vSphere Client.
To rename a server that is in the vCenter environment, see the vSphere Client documentation.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Topology Management.
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VMware vCenter AppSpeed User’s Guide
3
Click Manage Servers.
4
Select the required server and click Rename.
The Rename button is unavailable if the server is not outside the vCenter environment.
The Rename Server dialog box opens.
5
In the Type a new server name text box, type the new name.
6
Click Rename.
The server is renamed.
Delete a Server
You might want to delete a server, for example, if it is obsolete, or to free resources for scalability reasons such
as to enable another server to be mapped. Multiple servers can be deleted simultaneously.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Topology Management.
3
Click Manage Servers.
4
Select the server to delete and click Delete.
The deleted server is moved to the Deleted Objects tab and is no longer monitored.
Restore a Deleted Service or Server
You can restore a deleted server or service object.
When you restore a deleted server or service object, monitoring data and certain service structures are reset.
You can restore only a single service or server at a time.
Procedure
28
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Topology Management.
3
Click Deleted Objects.
4
Select the required service or server and click Restore.
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AppSpeed Administration
4
You can perform administrative functions in AppSpeed, including installing and deploying probes, adding or
editing AppSpeed license keys, and creating and viewing support information.
This chapter includes the following topics:
n
“Administration Module Overview,” on page 29
n
“Managing Probes,” on page 29
n
“Managing SSL Keys,” on page 31
n
“Managing AppSpeed Licenses,” on page 34
n
“Accessing Technical Support,” on page 36
Administration Module Overview
In the AppSpeed Administration module, you can perform deployment and support tasks.
Deployment
View information about existing probes, deploy new probes, power probes on
or off, and delete probes that are no longer required.
Support
View logs and create a snapshot package that you can send to VMware
technical support if assistance is required.
Managing Probes
Before the monitoring process can begin, you must install at least one AppSpeed probe on one or more hosts.
Each probe can monitor up to three vSwitches. You can install more than one probe on the same host to monitor
more vSwitches.
You initially configure the probe settings to monitor, including the management network, storage device, and
specific vSwitches, as part of the probe installation process. After that, you can add and remove probes as
needed.
You can perform these actions on probes.
n
View Probe Information on page 30
You can view the current probe configuration details.
n
Deploy an AppSpeed Probe on page 30
You can install a probe on one host at a time, or you can install probes on multiple hosts at the same time.
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VMware vCenter AppSpeed User’s Guide
n
Power Probes On or Off on page 31
You can power probes on or off from the Probes Management window.
n
Delete Probes on page 31
If you do not want to monitor the traffic on a specific host, you can remove the probes. If you do not want
to monitor specific vSwitches on a host, you can delete the probe that is monitoring those switches.
View Probe Information
You can view the current probe configuration details.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click Deployment.
3
Select the check box of the required probe and click Install Probes.
The probe configuration data appears in the Install Probes dialog box.
Deploy an AppSpeed Probe
You can install a probe on one host at a time, or you can install probes on multiple hosts at the same time.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click Deployment.
3
Select the check boxes for one or more hosts or clusters on which to install a probe and click the Install
Probes icon.
A probe is installed on each selected host, regardless of whether another probe is already installed on the
host.
When you select the check box for a cluster, the check boxes for each host that it contains are selected.
Similarly, when you select a host, probes that are already installed on it are selected.
The Probe Installation dialog box displays a separate entry for each host that you select. Each entry appears
in a separate pane.
4
(Optional) Configure the probe for each host entry.
a
Type the name of the probe in the text box.
If you do not specify a name, AppSpeed Server assigns a default name.
b
From the Storage menu, select the storage device to which the probe connects.
c
From the Management Network menu, select the network to use to manage the probes.
Select up to three monitoring vSwitches. The vSwitches monitor traffic on the configured
management network. By default, the first three available vSwitches are selected.
The probe also connects to the management network that you specified, but it does not monitor the
network.
30
5
(Optional) To add an additional probe to a host, click Install another probe on this host at the bottom of
the host entry and configure the probe as described in Step 4.
6
When you finish adding host-probe combinations in the Probe Installation dialog box, click Install
Probes.
7
Review the installation information and click OK.
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Chapter 4 AppSpeed Administration
8
(Optional) Click Back to change any of the settings.
9
(Optional) If you used an AppSpeed Server snapshot to optimize multiple probe deployment, delete the
snapshot after you finish deploying all of the probes.
The installation progress is indicated in the Probe Status column in the Probes Management window.
The probe is added to the namespaceProbes folder. The probe is powered on and set up.
What to do next
When the installation is complete, you can see the new probe in the vSphere Client by navigating to Home >
Inventory > VMs and Templates.
Power Probes On or Off
You can power probes on or off from the Probes Management window.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click Deployment.
3
Select the check boxes for one or more probes and click Power On or Power Off.
Delete Probes
If you do not want to monitor the traffic on a specific host, you can remove the probes. If you do not want to
monitor specific vSwitches on a host, you can delete the probe that is monitoring those switches.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click Deployment.
3
Select the check boxes for one or more probes on one or multiple hosts, and click Delete Probe.
4
Click OK to confirm.
The probe is removed from the selected hosts only.
Managing SSL Keys
To monitor traffic on HTTPS sites that incorporate SSL protection, you must configure the SSL keys for each
endpoint and the IP address and port pair where AppSpeed detects SSL traffic.
AppSpeed supports SSL key monitoring only for HTTPS sites.
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View SSL Key Information
You can view the existing SSL key configuration to determine for which endpoints you want to provide an
SSL key.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click SSL Management.
3
View the secure site endpoints for which AppSpeed cannot monitor traffic without a key.
n
The Pending SSL Endpoints table lists the endpoints for which valid SSL keys are required.
n
The Monitored SSL Endpoints table lists the endpoints for which valid keys exist and AppSpeed is
monitoring.
Add an SSL Key
You can assign a key to a pending endpoint to enable AppSpeed to monitor its traffic.
Prerequisites
You must extract the SSL files from the Web server to obtain the key.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click SSL Management.
3
In the SSL Pending Endpoints table, select the endpoints and click Add/Update SSL key.
4
Browse to and open the key file.
The key is assigned to the selected endpoints. The endpoint moves from the SSL Pending Endpoints table
to the Monitored Endpoints table.
Update an SSL Key
You can update the SSL key assigned to an endpoint, for example, to replace an older key with a new one.
Procedure
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click SSL Management.
3
Select the check boxes for the endpoints in the Monitored Endpoints table and click Add/Update SSL
key.
4
Browse to and open the new key file.
The new key replaces the key that was previously assigned to the selected endpoints.
Extracting SSL Files
To obtain the SSL keys, you can extract SSL files from the Web server. The extraction procedure varies according
to the type of Web server.
AppSpeed supports Apache, Microsoft IIS 6.0, and Microsoft IIS 7.0 servers.
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Chapter 4 AppSpeed Administration
Extract SSL Files from an Apache Server
You can extract the SSL files from an Apache server.
Procedure
1
In the Apache conf directory, open the http.conf file.
The file name depends on the version of Apache Server that you have installed, for example, /etc/httpd/
conf/httpd.conf.
2
Locate the SSLCertificateKeyFile command on the SSL site.
3
Save a copy of the file that appears under SSLCertificateKeyFile as [cluster].key and transfer it to the
vSphere Client machine.
What to do next
Upload the key file to the AppSpeed Server.
Extract SSL Files from a Microsoft IIS 6.0 Server
You can extract the SSL files from a Microsoft IIS 6.0 server. Files are extracted by exporting the IIS key file.
During the export process, a password is requested to protect the key. If a password is assigned, note this
password. The password is required when you import the key into AppSpeed.
Procedure
1
Select Start > Programs > Administrative Tools > Internet Information System (IIS) Manager.
2
Expand the COMPUTERNAME (local computer) tree in the left pane, and expand the Web Site tree.
3
Right-click Default Web Site and select Properties.
4
Select the Directory Security tab and click Server Certificate.
5
Click Next, select Export the current certificate to a PFX file, and click Next again.
6
Select a file to write the exported certificate and key to and click Next.
7
Type the password with which to encrypt the key.
8
Re-type the password in the Confirm Password text box.
9
Click Finish.
What to do next
Transfer the PFX file to the vSphere Client machine and upload it to the AppSpeed Server.
Extract SSL Files from a Microsoft IIS 7.0 Server
You can extract the SSL files from a Microsoft IIS 7.0 server. Files are extracted by exporting the IIS key file.
Prerequisites
During the export process, a password is requested to protect the key. If a password is assigned, note this
password. The password is required when you import the key into AppSpeed.
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Procedure
1
Select Start > Programs > Administrative Tools > Internet Information System (IIS) Manager.
2
Expand the COMPUTERNAME (local computer) tree in the left pane, and double-click the Server
Certificates icon in the middle pane.
3
Right-click the certificate and select Export.
A PFX file is created.
What to do next
Transfer the PFX file to the vSphere Client machine and upload it to the AppSpeed Server.
Managing AppSpeed Licenses
AppSpeed provides you with licenses that have some flexibility. You can remove a license from one server
and apply it to another, as long as the new server matches the licensing criteria.
If you have multiple AppSpeed Servers, each server requires a license.
The licensing process that you use depends on the versions of vCenter Server and AppSpeed server that you
are using. Use the information in Table 4-1 to locate information related to your licensing model.
Table 4-1. AppSpeed Licensing Requirements
vCenter Server Version
AppSpeed Server
Version
vCenter 4.1.x
AppSpeed 1.5
See “Managing AppSpeed Licenses on vCenter 4.1,” on
page 34
vCenter 4.1.x
AppSpeed 1.2
See “Managing AppSpeed Licenses on vCenter 4.1,” on
page 34
vCenter 4.0
All
See “Managing AppSpeed Licenses on vCenter 4.0,” on
page 35
Comments
Managing AppSpeed Licenses on vCenter 4.1
Every AppSpeed Server virtual machine you install on vCenter 4.1 is managed as a licensable asset. Each
AppSpeed virtual machine requires a separate license. You manage licenses in vCenter.
AppSpeed 1.5 Running on vCenter 4.1
Each AppSpeed 1.5 Server virtual machine that you install on vCenter is managed by vCenter as a licensable
asset.
For more information about licensing in vCenter, go to the VMware Product Licensing Center at http://
www.vmware.com/support/licensing/.
Upgrading to vCenter 4.1 When AppSpeed Is Already Installed
When you have an existing installation of AppSpeed and you upgrade vCenter 4.1, AppSpeed licensing
continues to be managed using the AppSpeed user interface. For more information about managing licenses
using AppSpeed, see “Managing AppSpeed Licenses on vCenter 4.0,” on page 35.
Upgrading AppSpeed or Running AppSpeed Setup on a vCenter 4.1 Server
When you run AppSpeed setup to reinstall, upgrade, and so on, on a vCenter 4.1 server, licensing management
moves to vCenter. For more information about licensing in vCenter, go to the VMware Product Licensing
Center at http://www.vmware.com/support/licensing/.
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Chapter 4 AppSpeed Administration
Managing AppSpeed Licenses on vCenter 4.0
You use the AppSpeed user interface to manage licenses for AppSpeed Servers running on vCenter 4.0.
When AppSpeed is installed on vCenter 4.0, you can perform these actions on AppSpeed licenses.
n
“View Existing Licenses,” on page 35
n
“Add Licenses,” on page 35
n
“View Individual License Details,” on page 35
n
“Remove a License,” on page 36
View Existing Licenses
AppSpeed provides you with an overview of all of your licenses and their coverage to assist you in their
management.
Prerequisites
You must have an AppSpeed license to monitor traffic.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click License.
The total licensed processors, the total of all licenses, and the total of monitored processors appear in the
summary at the top of the page.
The table shows details for existing licenses. The Processors column lists the maximum number of physical
chips on physical hosts that have virtual machines that AppSpeed monitors.
Expired licenses appear in red.
Add Licenses
You can add licenses, for example, to implement AppSpeed monitoring on servers that existing licenses do
not cover.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click License.
3
Click Add License.
4
Type the license key in the text box and click OK.
5
(Optional) If an error message appears immediately above the license key table, indicating that the key is
invalid, check the license key and try again.
View Individual License Details
You can view the details of an existing license, including the permitted number of servers, the date the license
was issued, the date the license is scheduled to expire, and the number of days left until that expiry date.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click License.
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VMware vCenter AppSpeed User’s Guide
3
Select a license key and click View Details.
4
Click OK to return to the License page.
The Probes Management window displays the existing host clusters, hosts, and the probes installed on them,
in a hierarchical format.
Remove a License
You can remove an existing AppSpeed license.
If you remove a valid license before its expiry, the number of permitted processors decreases accordingly.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click License.
3
Select a license key and click Remove License.
4
When you are prompted to confirm the deletion, click OK.
The license is removed.
Accessing Technical Support
The Support page in the Administration module enables you to download diagnostic snapshots and an event
log that you can download and send to VMware technical support to enable swifter resolutions to problems
you encounter with AppSpeed.
You can perform actions to optimize your technical support call.
n
Download the Event Log on page 36
The event log is a text file that includes information that you can use to analyze problems.
n
Download the Client Log on page 37
AppSpeed technical support might request that you send them your client log to assist them in analyzing
a problem.
n
Create an AppSpeed Snapshot on page 37
An AppSpeed snapshot is a collection of logs, configuration files, and internal databases.
Download the Event Log
The event log is a text file that includes information that you can use to analyze problems.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click Support.
3
Under Event Log, click the Click here link.
4
Specify a location to save the event log and click OK.
The event log is downloaded.
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Chapter 4 AppSpeed Administration
Download the Client Log
AppSpeed technical support might request that you send them your client log to assist them in analyzing a
problem.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click Support.
3
Under Client Log, click the Click here link.
4
Specify a location to save the client log and click OK.
The client log is downloaded.
Create an AppSpeed Snapshot
An AppSpeed snapshot is a collection of logs, configuration files, and internal databases.
Procedure
1
In the AppSpeed menu bar, click Administration.
2
In the page selection bar, click Support.
3
Under Snapshot, select a snapshot option.
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Option
Description
Default
Collects all of the logs, configuration, and server databases of the AppSpeed
Server and its probes for the previous four days.
Custom
Specify which type of information is collected.
Server only
Snapshot of the server excluding probes.
Commands only
Includes server commands, but excludes probe data,
logs, and database data.
Time delineated
Enables you to select a period of time in hours.
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Event Management
5
You can monitor Service Level Agreement (SLA) compliance based on the performance of services and
transactions. AppSpeed monitors these latency thresholds for services and transactions. When a threshold is
exceeded for a sustained period, AppSpeed generates an event.
You can monitor events or you can configure AppSpeed to send email notifications whenever an event is
generated.
This chapter includes the following topics:
n
“SLA States,” on page 39
n
“Configuring SLA Thresholds,” on page 39
n
“Configure AppSpeed Email Notifications,” on page 43
n
“Viewing Events,” on page 44
SLA States
AppSpeed uses changes in SLA states to generate events. The state of a service or transaction is based on its
compliance to the defined latency thresholds.
You can view the real-time states for all services or for the transactions of a selected service.
The state of a service does not reflect the individual states of its transactions.
Configuring SLA Thresholds
You can define the levels at which state changes occur in response to unsatisfactory performance as measured
by latency. AppSpeed configures thresholds for each service and transaction, or you can manually configure
thresholds.
When a performance level exceeds a defined threshold for a sustained period, a change in state occurs. Specific
thresholds are defined for each state based on the level of a service’s compliance with or deviation from target
SLA levels. The transition between states occurs according to deviation from the thresholds defined for
warning, SLA violation, and unavailable states for the given transaction.
You can enable or disable performance monitoring for each service or for each transaction. By default,
performance monitoring is enabled. See “Enable or Disable SLA Monitoring of a Service,” on page 40 and
“Enable or Disable SLA Monitoring of Transactions,” on page 40.
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VMware vCenter AppSpeed User’s Guide
View Thresholds and Monitoring Settings
You can view the thresholds and SLA monitoring settings.
Procedure
1
In the AppSpeed menu bar, click Inventory.
2
Double-click a service.
By default, the Summary view of the service appears.
3
In the View selection bar, click Thresholds.
The SLA Monitoring view appears.
4
If SLA Monitoring is enabled, you can view the monitored transactions.
A separate entry appears for each transaction.
SLA Monitoring
You can enable or disable SLA monitoring for each service or for each transaction. When disabled, thresholds
are not monitored and events are not generated for state changes.
n
Enable or Disable SLA Monitoring of a Service on page 40
If you enable SLA monitoring for a service, monitoring is enabled for the service and for all of its
transactions. If you disable SLA monitoring for a service, you cannot set SLA thresholds for its
transactions.
n
Enable or Disable SLA Monitoring of Transactions on page 40
You can enable or disable SLA monitoring for all transactions or for specific transactions. To monitor a
transaction, SLA monitoring must be enabled for the service to which it belongs.
Enable or Disable SLA Monitoring of a Service
If you enable SLA monitoring for a service, monitoring is enabled for the service and for all of its transactions.
If you disable SLA monitoring for a service, you cannot set SLA thresholds for its transactions.
You can configure AppSpeed to send email notifications regarding state changes. See “Configure AppSpeed
Email Notifications,” on page 43.
Procedure
1
In the AppSpeed menu bar, click SLA & Events.
2
In the page selection bar, click Service Thresholds.
3
Click the On or Off button for the service for which you want to enable or disable monitoring.
Thresholds must be specified for the service, before you can enable monitoring.
4
(Optional) In the page selection bar, click Mail Notification Settings to configure AppSpeed to send email
notifications regarding state changes.
Enable or Disable SLA Monitoring of Transactions
You can enable or disable SLA monitoring for all transactions or for specific transactions. To monitor a
transaction, SLA monitoring must be enabled for the service to which it belongs.
Disabling SLA monitoring of a transaction does not remove saved threshold settings. However, the transaction
is no longer monitored for changes in performance levels based on those thresholds.
If SLA monitoring is disabled for a service, you cannot enable SLA monitoring of its transactions.
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Chapter 5 Event Management
Procedure
1
In the AppSpeed menu bar, click Inventory.
2
In the page selection bar, click Services.
3
Double-click the service that contains the transactions for which you want to enable or disable thresholds.
4
Select a transaction and click Thresholds in the view selection bar.
5
(Optional) To enable or disable monitoring of a specific transaction, click the On or Off icon in the Monitor
column.
Only transactions that have thresholds specified can be enabled.
6
(Optional) To enable or disable monitoring of all transactions, click Monitor All or Unmonitor All.
Setting Thresholds
The threshold value determines the performance level that triggers a change in the state of a transaction or
service. By default, AppSpeed calculates and specifies threshold values, based on performance trends over
time.
You can set your own threshold values, instead of having AppSpeed calculate them, or you can change the
values that AppSpeed calculates.
Thresholds for transactions might be calculated within a number of minutes. Threshold calculations are based
on the average latency of the actual transaction.
Thresholds for services require at least one week for AppSpeed to calculate final values.
You can perform these actions on thresholds.
n
Define Thresholds on page 41
You can set the SLA thresholds for latency for a specific transaction.
n
Implement Appspeed Suggested Values For All Thresholds on page 42
You can use suggested threshold values for transactions. AppSpeed calculates these threshold values
based on performance trends over time.
n
Implement Appspeed Suggested Values For Undefined Thresholds on page 42
AppSpeed can calculate threshold values for service transactions for which no values exist.
Define Thresholds
You can set the SLA thresholds for latency for a specific transaction.
Procedure
1
In the Thresholds view page, select the row of the transaction for which you want to define thresholds.
The threshold settings appear in the Threshold pane below the table. The performance of the transaction
relative to the thresholds is indicated on the accompanying histogram. The thresholds are indicated by
color-coded lines. A black line indicates the performance trend for the defined time frame.
2
Type the threshold value in the appropriate SLA state field.
When the threshold value is exceeded, the transaction status changes to the selected state.
The threshold line on the histogram is adjusted according to your setting so that you can view the
performance data relative to the proposed threshold.
3
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(Optional) Click Revert All to revert values that you specified for a transaction, but did not save, to the
previously saved values.
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4
When you finish setting the thresholds, click Update Table.
The values are updated in the Threshold Settings table.
5
Click Apply Changes to accept the changes.
Implement Appspeed Suggested Values For All Thresholds
You can use suggested threshold values for transactions. AppSpeed calculates these threshold values based
on performance trends over time.
When you use the suggested threshold settings for all transactions, you can still disable monitoring for specific
transactions. You can also edit values for a specific transaction. See “Define Thresholds,” on page 41.
Procedure
1
On the Threshold Settings page for the service, click Suggest for All on the toolbar.
A progress bar appears while the process is performed, which might take several minutes.
When the process is complete, the calculated values overwrite previously set values in the Threshold
Settings table. A flag icon next to the transaction name indicates that it is overwritten, but not yet applied.
2
(Optional) Click Revert All to revert values that you specified for a transaction, but did not save, to the
previously saved values.
3
To edit a value for a specific transaction, select the row of the performance threshold and edit the value
in the appropriate SLA state field.
4
Click Apply Changes to save the values in the Threshold Settings table.
The flag icon disappears.
Implement Appspeed Suggested Values For Undefined Thresholds
AppSpeed can calculate threshold values for service transactions for which no values exist.
Procedure
1
In the Thresholds view page, click Suggest for Undefined on the toolbar.
A progress bar appears while the process is performed, which might take several minutes.
A flag icon next to the transaction name indicates that the threshold has been overwritten, but not yet
applied.
2
(Optional) Click Revert All to revert values that you specified for transactions, but did not save, to the
previously saved values.
3
To edit a calculated value for a specific transaction, select the row of the transaction and edit the value in
the appropriate SLA state field.
4
Click Apply Changes to save the values in the Threshold Settings table.
The flag icon disappears.
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Chapter 5 Event Management
Configure AppSpeed Email Notifications
You can configure AppSpeed to send email notifications regarding events to one or more email addresses.
An email notification includes a one-line summary of each generated event. The notification settings are
configured globally and are identical for all monitored services.
Procedure
1
In the AppSpeed menu bar, click SLA & Events.
2
In the page selection bar, click Mail Notification Settings.
3
Select the Send mail notifications for events check box.
4
In the Recipient addresses text box, type the email address to which to send notifications and click
Add.
You can add additional email addresses.
5
In the SMTP server section, select how to route email messages.
6
(Optional) If you select Forward all mails to the following smart host, enter the address of the smart host
in the adjacent text box.
7
In the Outgoing Mail Definitions section, configure the Sender Account, Mail Subject, and Interval
between Mails parameters.
Option
Description
Sender Account
Email account from which event notification messages are to be sent.
Mail Subject
Subject text to appear in event notifications.
Interval between Mails
Interval, in seconds, between sending the event notifications. During the
interval, event notifications are accumulated and sent as a single email
notification.
8
In the DNS Server section, type the DNS server details in the respective text boxes or select the Acquire
Automatically check box.
9
Click Apply.
A test email is sent to the defined recipients of mail notifications.
Remove an Email Address from the Notifications List
You can remove email addresses from the notifications list, to prevent a recipient from receiving AppSpeed
notifications.
Procedure
1
In the AppSpeed menu bar, click SLA & Events.
2
In the page selection bar, click Mail Notification Settings.
3
In the Recipient addresses list, select the email address to remove and click Remove.
4
Click Apply.
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Enable or Disable Event Notifications
Disabling event notifications allows you to suspend email notifications, without affecting the notification
configuration settings.
Procedure
1
In the AppSpeed menu bar, click SLA & Events.
2
In the page selection bar, click Mail Notification Settings.
3
Select or deselect the Send mail notifications for events check box and click Apply.
Viewing Events
The Events list includes the events generated in the specified time frame.
Table 5-1 describes the parameters included in the Events list.
Table 5-1. Event List Parameters
Parameter
Description
ID
Event ID
Time
Time when the event was generated
Type
Type of object for which the event was generated (transaction or service)
Name
Name of the object for which the event was generated
From State
State of the object before the event was generated
To State
Updated state of the object for which the event was generated
View the Events List
You can access the Events list through the SLA & Events module.
Procedure
1
In the AppSpeed menu bar, click SLA & Events.
2
In the page selection bar, click Events.
The Events list appears.
3
(Optional) To view events within a specific time frame, select the appropriate time period from the menu.
To specify a date and time, rather than a preset time period, select Manual.
4
(Optional) To view the events for a specific service, select the check box of the service in the table and click
View Details.
a
In the view selection bar, click Events to see additional information for the service event you selected.
b
(Optional) To display or hide transaction-specific events, select or deselect the Show Transactions
check box.
View Event Details
You can view the details of a single event, including the key performance indicators of the object for which the
event was generated. This information includes the time when the event occurred and performance indicators.
For a description of the performance indicators, see “Performance Indicators,” on page 19.
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Chapter 5 Event Management
Procedure
1
In the AppSpeed menu bar, click SLA & Events.
2
In the page selection bar, click Events.
The Events list appears.
3
Double-click an event to view its details.
When applicable, links to anticipated actions appear in the Next Steps pane.
Delete Events
You can delete events from the Events list at any time.
Procedure
1
In the AppSpeed menu bar, click SLA & Events.
2
In the page selection bar, click Events.
The Events list appears.
3
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Select one or more events to delete and click Delete.
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Troubleshooting Errors While Using
AppSpeed
6
If you encounter problems when you use AppSpeed, use this troubleshooting information to resolve the
problem.
This chapter includes the following topics:
n
“Virtual Machine Is Not Visible in the Inventory,” on page 47
n
“Application Is Not Visible in the AppSpeed User Interface,” on page 48
n
“AppSpeed Probe Deployment Shows In Progress But Deployment Failed,” on page 48
Virtual Machine Is Not Visible in the Inventory
You cannot find the required virtual machine in the inventory.
Problem
A virtual machine is not in the AppSpeed inventory.
Cause
The virtual machine does not appear in the inventory because of one of the following reasons:
n
SSL private keys must be loaded
n
Low traffic volume
Solution
u
Determine the problem.
Option
Action
SSL private keys need to be loaded
a
b
Low traffic volume
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In the user interface, select SSL Management in the Mapping module
and verify that the server appears on the list.
If the server is on the list, load the corresponding private keys. See
“Managing SSL Keys,” on page 31.
a In the Mapping module, select Unmapped.
b On the Servers tab, search for the virtual machine.
A low number of hits indicates that the virtual machine is not yet mapped.
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Application Is Not Visible in the AppSpeed User Interface
You cannot find the application in the AppSpeed user interface.
Problem
The application does not appear in the AppSpeed user interface.
Cause
The application is not being mapped or an AppSpeed probe is not running on the server on which the
application is installed.
Solution
1
In the AppSpeed menu bar, click Mapping.
2
In the page selection bar, click Unmapped.
3
On the Servers tab, search for the server that runs the service under the relevant protocol.
A low number of hits indicates that the service is not yet mapped. On the Transactions tab, you can see
the transactions that are not mapped to a service because of a low number of hits.
4
(Optional) If the server is not discovered, verify that an AppSpeed probe is running and connected to the
same vSwitch that the server uses for traffic handling.
AppSpeed Probe Deployment Shows In Progress But Deployment
Failed
The AppSpeed probe deployment status bar shows that the probe deployment is in progress, but the
deployment fails.
Problem
The AppSpeed deployment status bar continues to display In Progress when the deployment has failed.
Cause
A storage problem, such as long latencies or outages, prevents communication with AppSpeed.
Solution
u
Select one of the following solutions.
n
If the vSphere Client returns the Unable to access file error, use the AppSpeed interface to delete
the probe.
n
Verify that the storage problems do not recur or select different storage and redeploy the probes
What to do next
For detailed instructions about deleting and redeploying a probe, see “Delete Probes,” on page 31. For more
assistance with troubleshooting storage problems, contact your storage vendor.
A linked clone might remain visible in the inventory after you delete probes. It is removed when you start a
new deployment.
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Index
A
access AppSpeed 7
administration, overview 29
Analysis view 14
analyze objects 25
Apache servers 32, 33
AppSpeed
access 7
administration 29
overview 7
views 12
AppSpeed licenses, managing 34
AppSpeed probes, See probes
audience 5
availability 18
events
configure notifications 43
delete 45
Event list 12
manage 39
view properties 44
Events list
parameters 44
view 44
Events view 15
export
graph data 22
table data 22
export performance data 22
F
B
feedback 5
baseline comparison 18
G
C
charts
filter 18
types 18
view 18
client log, download 37
configure notifications 43
customize tables 17
D
define time frame 15
deleting probes 31
deviation indicators
display 19
hide 19
view 19
DNS server 43
E
enable or disable monitoring, services 40
errors, total 19
event log, download 36
event notifications
configure 43
disable 44
enable 44
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graphs
export data 22
filter 18
types 18
view 18
H
HTTPS, SSL keys 31
I
install probes 30
Inventory module 12
L
latency
maximum 19
standard deviation 19
standard deviation indicators 19
latency breakdown
Client Fetch 19
network 19
network time 19
service 19
licenses
add 35
managing 34, 35
remove 36
vCenter 4.0 35
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vCenter 4.1 34
view 35, 36
view details 35
M
mail notifications, See notifications
Microsoft IIS 6.0 servers 32, 33
Microsoft IIS 7.0 servers 32, 33
modules
Administration 8
Inventory 8, 12
Mapping 8
Overview Portal 8
SLA & States 8
monitoring
enable or disable for services 40
scalability considerations 25
sensitivity 40
view settings 40
N
navigation 8
notifications
configure 43
recipient addresses 43
remove email address 43
O
objects
analyze 25
view performance indicators 20
outgoing mail definitions 43
overview, AppSpeed 7
P
performance data
displaying 11
export 22
performance indicators
by view 20
Server views 21
services 20
Transaction views 21
Performance view 14
portal, AppSpeed Overview 12
portlet
Last 10 Events 12
Mapping and Coverage 12
SLA Breakdown 12
Top 5 Services by CPU 12
Top 5 Services by Memory 12
Top 5 Services by Usage 12
probes
deleting 31
50
deploying 30
manage 29
power on or off 31
view configuration 30
properties, events 44
R
removing probes 31
rename server 27
rename service 27
Revert All thresholds 42
S
server, rename 27
Server views
components 16
performance indicators 21
servers
delete 28
undo delete 28
unmapped 23
view data 16
service, rename 27
services
delete 27
enable or disable monitoring 40
merge 26
remap 27
SLA state 39
split 26
undo delete 28
view details 16
SLA
configure thresholds 39
percentage 19
state changes 39
states, See SLA states
view thresholds 40
SLA monitoring
disable 40
enable 40
set sensitivity 40
SLA states
services 39
transactions 39
transition between 39
SMTP 43
snapshot 37
SSL endpoints
monitored 32
pending 32
SSL keys
add 32
edit 32
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Index
extract from Apache server 32, 33
extract from Microsoft IIS 6.0 server 32, 33
extract from Microsoft IIS 7.0 server 32, 33
view information 32
standard deviation indicators 19
states, SLA, See SLA states
suggest values for all thresholds 42
suggest values for undefined thresholds 42
Summary view
server 13
service 13
support 5
T
tables
customize layout 17
export data 22
sort data 17
technical support
accessing 36
snapshot and logs 36
Threshold view 15
thresholds
configure 39
manually define 41
monitor all 40
overview 15
set 41
set values 40
suggest 42
suggest for all 42
suggest for undefined 42
unmonitor all 40
view settings 40
throughput
average 19
total 19
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time frame 15
topology
editing 26
overview 25
total errors 19
total hits 19
total throughput 19
transaction name, view full 17
Transaction views, performance indicators 21
transactions
set thresholds 41
SLA state 39
unmapped 23
view data 16
troubleshooting
errors while running AppSpeed 47
probe deployment failed 48
unable to see application 48
virtual machine not displayed 47
U
unmapped traffic
parameters 23
view 23
V
view transaction name 17
views
Analysis 14
Events 15
Performance 14
Summary 13
Threshold 15
vSwitch, monitor 29
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