B A T P

TOUCH PANEL
RUNTIME ERRORS
APPENDIX
B
In This Appendix...
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B–2
Runtime Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B–3
Appendix B: Touch Panel Runtime Errors
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Introduction
B–2
The C-more touch panels have diagnostics built-in to the operating system that monitor various
runtime functions that will display an error message on the panel’s display indicating that a
particular error has occurred and what the error represents. The Error Message(s) is displayed
in the upper left area of the display screen. The Runtime Errors are also logged into the panel’s
Error log under the Information tab in the panel’s System Setup Screens. The Error Log Code,
such as RTE-031, is how the error is identified in the error log. See Chapter 5: System Setup
Screens for additional details. The tables that follow show the possible Runtime Errors and
include the error message, log error code, tag error code value, cause, etc.
The user can include in their touch panel project the use of this diagnostic information by using
the system tag name SYS ERR ERRORCODE to control displayed screens, operator messages,
etc., and also communicate error information to the PLC or controlling device. If a runtime
error occurs, the SYS ERR ERRORCODE system tag will contain the numeric value shown
under the Tag Code Error Value. For example, if a Low Battery runtime error is indicated, then
the screen display will show Low Battery and the SYS ERR ERRORCODE system tag will
contain the value 2031. The value of the last runtime error detected will remain in the SYS ERR
ERRORCODE.
If you have difficulty determining the cause of the error, refer to Chapter 8: Troubleshooting
for additional help or contact our technical support group at 770-844-4200
Error Message
Low Battery
Stride™
Ethernet Switch
10/100 Base-T
H0-ECOM/H0-ECOM100
Ethernet Module
1
C-more
Touch Panel
Ethernet
Port
(Bottom View)
DL06 PLC
Ethernet CAT5
Cable - Straight-thru
®
EA-USER-M Hardware User Manual, 2nd Ed. Rev. D, 10/09
Appendix B: Touch Panel Runtime Errors
Runtime Errors
If there is more than one Runtime Error, then the Error Message displayed at the top of the
panel’s screen will display for 3 seconds, then be off for 2 seconds. The next Error Message will
display for the same time increments, continue through any other active runtime error
messages, and then start over. When only one Runtime Error is active, then that message will
continuously be displayed until it is no longer active.
No.
Error
Log
Code
Error Message
Located at upper left of screen
Error
Message
Tag
Tag
Error
Code
Value
System
Screen
Info >
Error
Cause
Log Error
1
Failed.
SYS ERR
RTE-001 Log
Not enough Memory Space in %Device% ERRORCODE
2001
MM/DD/YY
HH/MM/SS
Error Code
RTE-001
The size of the destination
memory is not large
enough to store the data.
2
Failed.
RTE-002 Log
%Device% cannot be found
SYS ERR
ERRORCODE
2002
MM/DD/YY
HH/MM/SS
Error Code
RTE-002
No device available or
the device is defective.
3
Failed.
RTE-003 Log
Can not write file - %file%
SYS ERR
ERRORCODE
2003
MM/DD/YY
HH/MM/SS
Error Code
RTE-003
Logging the data has
failed due to a problem
such as the memory write
protect is enabled.
4
RTE-004 Log cache memory is full
SYS ERR
ERRORCODE
2004
MM/DD/YY
HH/MM/SS
Error Code
RTE-004
The data log buffer in the
SRAM memory is full.
1
Failed.
SYS ERR
RTE-011 Capture
Not enough Memory Space in %Device% ERRORCODE
2011
MM/DD/YY
HH/MM/SS
Error Code
RTE-011
The size of the destination
memory is not large
enough to store the data.
2
Failed.
RTE-012 Capture
%Device% cannot be found
SYS ERR
ERRORCODE
2012
MM/DD/YY
HH/MM/SS
Error Code
RTE-012
No device available or
the device is defective.
3
Failed.
RTE-013 Capture
Can not write file - %file%
SYS ERR
ERRORCODE
2013
MM/DD/YY
HH/MM/SS
Error Code
RTE-013
Logging the data has
failed due to a problem
such as the memory write
protect is enabled.
Screen Capture
Table continued on next page.
®
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Appendix B: Touch Panel Runtime Errors
1
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8
9
10
11
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B
C
D
Runtime Errors (cont’d)
Error
Log
Code
No.
Error Message
Located at upper left of screen
Error
Message
Tag
Tag
Error
Code
Value
System
Screen
Info >
Error
Cause
Handshake
A communications
timeout occurred when
either a Recipe or
Numeric Entry Object, in
which Notification and
Handshake signals are
used, failed to complete
the responses.
RTE-021 Handshake Timeout Error
SYS ERR
ERRORCODE
2021
MM/DD/YY
HH/MM/SS
Error Code
RTE-021
RTE-031 Low Battery
SYS ERR
ERRORCODE
2031
MM/DD/YY
HH/MM/SS
Error Code
RTE-031
The panel’s backup
battery voltage level has
fallen below 1.8 VDC and
should be replaced.
1
RTE-041 E-mail Connection Error %Address%
SYS ERR
ERRORCODE
2041
An incorrect SMTP
address has been entered
into the Touch Panel
Network dialog screen.
2
RTE-042 Send E-mail Error %Address%
SYS ERR
ERRORCODE
2042
MM/DD/YY
HH/MM/SS
Error Code
RTE-041
MM/DD/YY
HH/MM/SS
Error Code
RTE-042
1
Battery
1
e-mail
An incorrect email
address has been entered
into the Address Book.
Send FTP
1
Connection Error
RTE-051 FTP
%Address%&%ID%
SYS ERR
ERRORCODE
2051
MM/DD/YY
HH/MM/SS
Error Code
RTE-051
2
FTP Error
RTE-052 Send
%Address%&%ID%
SYS ERR
ERRORCODE
2052
MM/DD/YY
HH/MM/SS
Error Code
RTE-052
An incorrect FTP Service
has been assigned into
the Touch Panel Network
dialog screen.
Permission to write to the
FTP folder has not been
authorized. The FTP site
may require a user ID and
password.
RTE-081 Sound Failed. Not enough Memory
SYS ERR
ERRORCODE
2081
MM/DD/YY
HH/MM/SS
Error Code
RTE-081
The sound file failed to
play due to insufficient
memory.
Address Conflict - Corrct IP Address
RTE-091 IP
and Power Cycle
SYS ERR
ERRORCODE
2091
MM/DD/YY
HH/MM/SS
Error Code
RTE-091
Conflict of IP Address
Sound
1
Confiict
1
B–4
®
EA-USER-M Hardware User Manual, 2nd Ed. Rev. D, 10/09
Appendix B: Touch Panel Runtime Errors
Runtime Errors (cont’d)
No.
Error
Log
Code
Error
Error Message
Message
Located at upper left of screen
Tag
Tag
Error
Code
Value
System
Screen
Info >
Error
Cause
Multiple Recipe
MM/DD/YY
HH/MM/SS
Error Code
RTE-101
MM/DD/YY
HH/MM/SS
Error Code
RTE-102
MM/DD/YY
HH/MM/SS
Error Code
RTE-103
MM/DD/YY
HH/MM/SS
Error Code
RTE-104
MM/DD/YY
HH/MM/SS
Error Code
RTE-105
MM/DD/YY
HH/MM/SS
Error Code
RTE-106
MM/DD/YY
HH/MM/SS
Error Code
RTE-107
MM/DD/YY
HH/MM/SS
Error Code
RTE-108
MM/DD/YY
HH/MM/SS
Error Code
RTE-109
1
RTE-101 Record doesn’t exist
SYS ERR
ERRORCODE
2101
The recipe file or data
doesn’t exist.
2
RTE-102 File cannot open
SYS ERR
ERRORCODE
2102
3
RTE-103 E-mail Connection Error %Address%
SYS ERR
ERRORCODE
2103
4
RTE-104 Send E-mail Error %Address%
SYS ERR
ERRORCODE
2104
5
RTE-105 Recipe - Index (%Row%) error
SYS ERR
ERRORCODE
2105
6
RTE-106 Not enough buffer memory
SYS ERR
ERRORCODE
2106
7
RTE-107 File cannot write
SYS ERR
ERRORCODE
2107
8
RTE-108 Wrong file format
SYS ERR
ERRORCODE
2108
9
enough Memory Space in
RTE-109 Not
%Device%
SYS ERR
ERRORCODE
2109
RTE-121 Action Overflows
SYS ERR
ERRORCODE
2121
MM/DD/YY
HH/MM/SS
Error Code
RTE-121
The number of actions
executed in the event
exceeded the maximum
number.
SYS ERR
ERRORCODE
2500
MM/DD/YY
HH/MM/SS
Error Code
RTE-500
Memory in Panel has
been Corrupted by Power
Loss, etc.
The recipe file cannot be
opened.
Abnormality is found in
the numberic character
data of the recipe file.
Abnormality is found in
the Tag data of the recipe
file.
Recipe was operated by
the record number
outside the range.
Memory allocation error
There was an error trying
to write the recipe file.
The recipe file format is
incorrect.
Insufficient storage space
on media.
Action
1
SRAM Error
1
RTE-500 SRAM Check Sum Error
®
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B–5

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