Service Reference Guide
HP Blade PC bc1000 and bc1500 Series
4th Edition
This document provides information on spare parts, the removal and
replacement of all parts, as well as information on troubleshooting, POST
error messages, and diagnostic indicator lights.
Document Part Number 352971-004
Service Reference Guide
HP Blade PC bc1000 and bc1500 Series
4th Edition
Document Part Number: 352971-004
1st Edition (March 2004)
4th edition (May 2006)
May 2006
© 2004, 2005, 2006 Hewlett-Packard Development Company, L.P.
HP, Hewlett-Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and
other countries.
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Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for
incidental or consequential damages in connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice.
The warranties for HP products are set forth in the express limited warranty statements accompanying such
products. Nothing herein should be construed as constituting an additional warranty.
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photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard
Company.
Å
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
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CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
Service Reference Guide
HP Blade PC bc1000 and bc1500 Series
1st Edition (March 2004)
4th Edition May 2006
Document Part Number: 352971-004
Contents
1 Spare Parts
1.1 Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
2 Removal and Replacement
2.1 Returning the Blade PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2 Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2.1 Powering Down the Blade PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2.2 Removing the Blade PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2.3 Replacing the Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2.4 Installing the Optional Graphics Diagnostic Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.2.5 Installing the Diagnostic Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–1
2–1
2–1
2–2
2–3
2–5
2–6
3 Connectors and Passwords
3.1 Connectors and Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2 Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2.1 Remove a Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.2.2 Establish a Setup Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3–1
3–2
3–2
3–2
4 Diagnostics
4.1 Diagnostic Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 POST (Power On Self Test) Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Contents
Service Reference Guide bc1000 and bc1500
352971-004
iv
1
Spare Parts
1.1
Spare Parts
Spare Parts
Item
bc1000 Spare
Part Number
Description
bc1500 Spare
Part Number
1
Blade PC complete with 1 memory module 4,
hard drive 2, and RTC battery 5
404273-001
404273-001
1
Blade PC complete with 1 memory module 1,
hard drive 2, and RTC battery 3 (Japan only)
N/A
407510-291
1*
Blade PC with RTC battery 5 but no other parts.
N/A*
N/A*
2*
40 GB Hard drive complete with mtg. bracket
N/A*
N/A*
3
Graphics diagnostic card (for debug use only)
404275-001
404275-001
4
Memory module, 256 MB SODIMM
407679-001
407679-001
Memory module, 512 MB SODIMM
407680-001
407680-001
Memory module, 1 GB SODIMM
407724-001
407724-001
RTC battery
N/A*
N/A*
5*
*Parts available after expiration of advance exchange warranty.
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352971-004
1–1
Spare Parts
1–2
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Service Reference Guide bc1000 and bc1500
2
Removal and Replacement
Blade PC may be covered under an advance exchange warranty provision. Check the
✎ The
warranty documentation that came with your Blade PC for more information.
2.1
Returning the Blade PC
Before returning the Blade PC for repairs:
1. Reinstall the image on the hard drive before calling for a replacement unit. A faulty image
can act like a component failure.
2. Remove any extra memory and the graphics diagnostic card you may have installed on the
Blade PC. Only the original amount of memory will be shipped on the replacement unit
2.2 Removal and Replacement
2.2.1 Powering Down the Blade PC
1. Ensure the Blade PC Blade PCis not active.
2. Shut down the operating system. This may shut down the Blade PC power.
3. If the Blade PC power has not shut down use the integrated Administer or the power button
on the front of the blade to deactivate it.
Service Reference Guide bc1000 and bc1500
352971-004
2–1
Removal and Replacement
2.2.2 Removing the Blade PC
To remove a Blade PC:
1. Power down the Blade PC.
2. Press the release latch 1.
3. Pull down the ejector lever 2.
4. Remove the Blade PC from the enclosure.
To install a new Blade PC, reverse the removal procedures.
2–2
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Service Reference Guide bc1000 and bc1500
Removal and Replacement
2.2.3 Replacing the Memory
1. Power down the Blade PC.
2. Remove the blade.
3. Release the latches on each side of the DIMM slot 1. This will allow the module to rotate
upwards.
4. Remove the DIMM from the slot 2.
Service Reference Guide bc1000 and bc1500
352971-004
2–3
Removal and Replacement
To replace the module:
1. Insert the DIMM at a 15 degree angle 1, making sure that the notch on the bottom of the
DIMM aligns with the notch in the socket.
2. Press the DIMM down towards the board 2, ensuring that it is fully seated and the two
latches snap into place.
2–4
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Service Reference Guide bc1000 and bc1500
Removal and Replacement
2.2.4 Installing the Optional Graphics Diagnostic Card
1. Power down the Blade PC.
2. Remove the blade.
3. Lay the Blade PC down on a flat surface and install the graphics card into the sockets.
✎ The card’s pins are keyed so that it will only install one way.
To remove the card, pull it firmly, straight out of the sockets.
Service Reference Guide bc1000 and bc1500
352971-004
2–5
Removal and Replacement
2.2.5 Installing the Diagnostic Adapter
1. Power down the Blade PC.
2. Insert the adapter into the diagnostic connector on the front of the blade 1.
3. Tighten the thumbscrews that secure the adapter in place 2.
Attaching the USB 1.1 diagnostic adapter
Attaching the USB 2.0 diagnostic adapter
To remove the diagnostic adapter, reverse the removal procedures.
2–6
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Service Reference Guide bc1000 and bc1500
3
Connectors and Passwords
3.1
Connectors and Jumpers
Connectors and Jumpers
Item
Description
E49
Password jumper
P40
Graphics diagnostic card connector (outboard)
P41
Graphics diagnostic card connector (inboard)
SW50 or CMOS
CMOS reset button
XBT
RTC battery
XMM1 or DIMM1
Memory module socket 1
XMM2 or DIMM2
Memory module socket 2
XU1
Processor socket
Service Reference Guide bc1000 and bc1500
352971-004
3–1
Connectors and Passwords
3.2
Passwords
3.2.1 Remove a Setup Password
1. Power down the Blade PC.
2. Remove the blade.
3. Install a jumper on the E49 header.
4. Power up the unit. The password is now removed.
3.2.2 Establish a Setup Password
Power down the Blade PC.
1. Remove the blade.
2. Remove the jumper from the E49 header.
3. Power up and Use F10 retup to establish the setup pasword.
3–2
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Service Reference Guide bc1000 and bc1500
4
Diagnostics
4.1
Diagnostic Indicator Lights
Diagnostic Indicator Lights
Health
LED
Activity
Red
Solid
Red
2 Blinks
Problem
VRM (Blade system
board) failure
Unit overheating
Corrective Action
Replace blade.
• Check processor heatsink.
• Verify system fans working properly.
• Replace blade.
Red
3 Blinks
CPU (Blade system
board) failure
Replace blade.
Red
4 Blinks
Blade power failure
Move blade to different bay. If:
• problem follows the move, replace the
blade.
• problem is solved - enclosure backplane
problem.
Red
5 Blinks
Bad memory or
memory-related error
• Reseat memory and reboot.
• Replace memory.
• Replace blade.
Red
6 Blinks
Bad graphics
diagnostic card
Red
7 Blinks
Blade system board
failure
Amber*
Solid
Bad ROM Upgrade
• Replace graphics diagnostic card.
• Replace blade.
Replace blade.
• Flash ROM.
• Download or use a different ROM image.
*Main power turned on
#Main power turned off
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352971-004
4–1
Diagnostics
Diagnostic Indicator Lights
Health
LED
Activity
Amber#
Solid
Temperature Caution
graceful shutdown
Blade has shut down gracefully becasue of an
overtemperature situation. When main power is
reestablished, the condition will self-correct but
post-video POST message will be displayed.
NONE
NONE
Enclosure or blade
system board power
failure
If enclosure Health is OK, move blade to
different bay. If:
Problem
Corrective Action
• problem follows the move, replace the
blade.
• problem is solved - enclosure backplane
problem.
*Main power turned on
#Main power turned off
4–2
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Service Reference Guide bc1000 and bc1500
Diagnostics
4.2 POST (Power On Self Test) Error Messages
POST Error Messages
Message
101-Option ROM Checksum
Error
Health
LED
Red
Corrective Action
• Clear CMOS.
• Flash ROM if necessary.
• Replace the blade.
102/103-System Board error
Red
• Clear CMOS.
• Replace the blade.
162-System Options Not Set
Amber
• Set time and date in Computer Setup.
• Replace the RTC battery.
163-Time & Date Not Set
Amber
• Set time and date in Computer Setup.
• Replace the RTC battery.
164-Memory Size Error
Amber
• Ensure DIMMs are properly installed.
• Verify proper DIMM type.
• Remove and replace modules one at a time to
isolate faulty module.
• Replace blade.
201-Memory Error
Red
• Ensure DIMMs are properly installed.
• Verify proper DIMM type.
• Remove and replace modules one at a time to
isolate faulty module.
• Replace blade.
303-Keyboard Controller Error
Amber
• Reconnect keyboard with blade turned off.
• Try different keyboard.
• Replace blade
304-Keyboard or System Unit
Error
Amber
• Reconnect keyboard with blade turned off.
• Replace keyboard.
• Replace blade.
1720-SMART Hard Drive
detects immanent failure
Amber
• Run Drive Protection System test if applicable.
• Apply firmware patch (www.hp.com/support).
• Back up contents and replace the hard drive.
1780-Disk 0 Failure
Amber
• Run Computer Setup IDE self test from Computer
Setup.
• Replace hard drive.
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352971-004
4–3
Diagnostics
POST Error Messages
Message
1782-Disk Controller Failure
Health
LED
Red
Corrective Action
• Run Computer Setup IDE self test from Computer
Setup.
• Replace hard drive.
• Replace blade.
1790-Disk 0 Error
Amber
• Run Computer Setup IDE self test from Computer
Setup.
• Replace hard drive.
• Replace blade.
1800-Temperature Alert
Amber
• Check that enclosure fans are running.
• Check that there is air flow between the fans and
the blade.
• Check the processor heat sink
• Replace the blade
1998-Master Boot Record
Backup has been lost.
Amber
Invalid Electronic Serial
Number
Amber
Run Computer Setup to update the MBR Backup.
• Run Computer Setup. If data is loaded/will not
allow changes download SP5572.EXE
(SNZERO.EXE) from www.hp.com.
• Run Computer Setup, enter serial number under
Security, System ID, then save changes.
4–4
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Service Reference Guide bc1000 and bc1500