UTC RETAIL 3170 Series Installation guide

3170 Series
Touch Screen POS Workstation
Congratulations on your purchase of UTC
RETAIL’s innovative 3170 Series Touch Screen
POS Workstation. The 3170 Series is designed for
use in restaurants, convenience stores, and other
specialty retail establishments. It is highly
configurable, has easy access to connectors, and a
large selection of interface ports for connectivity to
printers, cash drawers, scanners, keyboards, and
other peripherals.
This Installation Guide will help you efficiently
install the 3170 Series. The document is intended for
use by technical experts who assemble POS systems.
This document may not be used for any purpose
other than its intended use. This document must be downloaded in its entirety; it may not be reproduced, stored or
transmitted in part without the prior written permission of UTC RETAIL. All attempts have been made to ensure
that the information presented in this document is correct. No liability, expressed or implied, will be assumed by
UTC RETAIL, its dealers, or affiliates, for damage resulting from the use of this information.
There are many options for operating systems, drivers, applications, and peripherals. Please consult the supplier’s
documentation for information not specific to 3170 Series products.
The 3170 Series Touch Screen POS Workstation complies with UL60950 requirements. This equipment has been
tested and found to comply with the limits for a Class “A” digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which
case the user will be required to correct the interference at his/her own expense.
3170 Series™ is a registered trademark of UTC RETAIL
 2012 UTC RETAIL. All rights reserved.
11823028 Rev A
Preparing for Installation
Safety Precautions
DANGER: High Voltage
This unit contains high voltage. There is a risk of electrical shock if the case is opened. If service is required, contact
an authorized service agent or UTC RETAIL (UTC).
WARNING: CMOS Battery Damage
Replace your system's battery only with CR-2032 (or equivalent) 3V Lithium-Ion coin cell battery to avoid risk of
personal injury or physical damage to your equipment. Always dispose of used batteries according to local ordinance,
where applicable. Any damage due to not following this warning will void your motherboard's manufacturer warranty.
WARNING: Access to Internal Components
All access to internal components of the 3170 Series unit is restricted to Authorized Service Personnel only. Opening
the case or service by anyone else will automatically void the warranty on this product.
WARNING: Laser Radiation (CD or DVD Drive)
Invisible or visible laser radiation may be present when Optical Devices are present. When open, do not stare into the
beam or view directly with optical instruments.
WARNING: Connect AC Power Cable last
To avoid accidental power-up during installation, connect the AC Power Cable last.
WARNING: Electrical Shock
Use caution when connecting cables. To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits
to telephone-network voltage (TNV) circuits. Local Area Network (LAN) ports contain SELV circuits, and telephone
ports contain TNV circuits. Some LAN ports and some telephone ports use RJ-45 connectors.
If your UTC3170 contains the WLAN accessory: This UTC3170 complies with FCC radiation exposure limits for an
uncontrolled environment. The UTC3170 should be installed and operated at a distance greater than 20 centimeters (8
inches) between yourself and any bystander to comply with the Radiation Exposure Requirements. Changes or
modifications not expressly approved by UTC RETAIL could void your authority to operate the UTC3170.
Damage to the logic module components may occur if AC power is not removed from the product prior to attaching any
Do not use the Magnetic Stripe Reader (MSR) unit as a handle when moving or carrying the 3170 Series.
Do not hot plug to the rear panel serial ports. Turn off the 3170 Series Unit before connecting serial port cables.
Always disconnect all telephone lines from the wall outlet before servicing or disassembling this equipment.
11823028 Rev A
Site Specifications and Power Requirements
Power Requirements
Current (typical)
120 VAC
60 Hz
0.5A current
Site Wiring
A dedicated, unswitched power line is recommended. The AC outlet
should be close to the 3170 Series. Do not use extension cords.
Environmental Conditions
Constant operation at or near the temperature limits stated below
should be avoided. Do not exceed the limits shown. Leave at least
1” clearance on the sides and rear of the 3170 to allow for air
Operating temperature:
Storage temperature:
Constant operation at or near the humidity limits stated below
should be avoided. Do not exceed the limits shown.
Airflow Requirements
0°C to 40°C (32°F to 104°F)
-20°C to 60°C (-4°F to 140°F)
Up to 90% non-condensing
The ambient air temperature must not exceed 40°C (104°F).
Do not block the air vents on either side of the 3170 Series
Workstation. Airflow through these vents is required for system
Do not install the 3170 Series in a location not having sufficient
ventilation. Leave several inches of clearance on both sides where
the air vents are located.
AC Power Line and Data Line Transient Protection
The 3170 Series is a modern computer that can interface with a large variety of peripherals. This complete POS
system represents a significant financial investment for your site. As such, it must be protected against energy
transients (lightening strikes, switching transients), complete power loss or brownouts as you would protect any
piece of computer equipment. UTC RETAIL has a large variety of power and data line conditioner equipment and
uninterruptible power supplies (UPS) that can be sized for your system; contact your UTC RETAIL representative
for information.
11823028 Rev A
Getting to Know the System
3170 Series
15” Touch Screen Monitor
Optional 3-track MSR
Front Panel Door
Power-On LED
Front Panel Door (raised)
USB Port
On/Off Power Switch
Product Components
The 3170 Series product includes:
• 3170 Series main unit
• AC Line Cord
Depending on the configuration you have purchased, the following optional items may also have been installed:
• Magnetic Stripe Reader (MSR)
• Rear Customer Display (RCD)
• WLAN Kit (802.11 b/g/n)
User Guide
To download the User Guide for this product, go to www.utcretail.com
11823028 Rev A
Installing the 3170 Series Workstation
Input/Output Panel – Port Configuration
WARNING: To avoid accidental power-up during installation, connect the AC Power Cable as the last step.
Not a carrying
Note: If you find that the supplied AC power cable interferes with your ability to connect a 15-pin VGA plug to the
I/O Panel’s Video jack, substitute a standard straight PC power cord for the supplied 90° cord.
The 3170 Series Touch Screen POS Workstation User Guide provides troubleshooting procedures for possible
problems encountered when installing the product. Access the document at: www.utcretail.com.
Service and Technical Support
Assistance and customer service are available from your dealer or authorized service provider. If your dealer or
service provider cannot answer your questions or provide satisfactory service, call UTC RETAIL’s Technical
Support. When calling for assistance or service information, please be ready to provide the model number and serial
number, which can be found on a label on the bottom of the chassis.
If the product needs to be returned to a repair facility, please use the original packing material and shipping carton.
For assistance, service and product information, contact:
100 Rawson Road
Victor, NY 14564
Phone: 1.800.349. 0546 or (585) 924.9500
Fax: (585) 924.1434
11823028 Rev A