3Com 11.1 Network Router User Manual

NBX® Telephone Guide
Telephones
NBX 3102 Business Telephone
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NBX 2102 Business Telephone
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NBX 2102-IR Business Telephone
■
NBX 1102 Business Telephone
Pr
el
im
in
ar
y
■
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NBX 3101 Basic Telephone
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NBX 3101SP Basic Telephone
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NBX 2101 Basic Telephone
Attendant Consoles
http://www.3com.com/
PhG-EN
02-2004
■
NBX 3105 Attendant Console
■
NBX 1105 Attendant Console
■
NBX Complement Attendant Software
3Com Corporation,
350 Campus Drive,
Marlborough, MA
01752-3046
Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced
in any form or by any means or used to make any derivative work (such as translation, transformation, or
adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from time
to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or
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If there is any software on removable media described in this documentation, it is furnished under a license
agreement included with the product as a separate document, in the hardcopy documentation, or on the
removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy,
please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software described herein are
provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense.
Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or
as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are
provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights
only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable.
You agree not to remove or deface any portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction with, this guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may
not be registered in other countries.
3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and
pcXset are trademarks of 3Com Corporation.
Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Microsoft,
Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation.
All other company and product names may be trademarks of the respective companies with which they are
associated.
CONTENTS
ABOUT THIS GUIDE
How to Use This Guide 9
Conventions 10
Documentation 11
Comments on the Documentation
1
11
GETTING STARTED
Setting Up Your Password and Voice Mail for the First Time
NBX NetSet Utility 15
Starting the NBX NetSet Utility 15
Navigation and Shortcut Icons in the NBX NetSet Utility
Quick Reference Guides 16
2
22
NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES
Telephone Buttons and Controls 24
Programmable Access Buttons 27
Status Lights for System Appearance Buttons
4
16
NBX 3102 BUSINESS TELEPHONE
Telephone Buttons and Controls 18
Programmable Access Buttons 21
Status Lights for System Appearance Buttons
3
13
28
NBX 3101 AND 3101SP BASIC TELEPHONES
Telephone Buttons and Controls 30
Programmable Access Buttons 32
Status Lights for System Appearance Buttons
33
5
NBX 2101 BASIC TELEPHONE
Telephone Buttons and Controls 36
Programmable Access Buttons 38
Status Icons 38
6
NBX MESSAGING
NBX Messaging Components 40
Important Considerations 40
Changing Your Password 41
Security Tips 41
Changing Your Name Announcement and Personal Greeting
Listening to NBX Messages 42
Message Indicators 43
LIstening from Your Computer 43
LIstening from Your NBX Telephone 44
Listening from Any Internal NBX Telephone 44
Listening from an External Location 44
Managing Your Messages 45
Information About Your Messages 45
Replying to a Message 46
Forwarding a Message 47
Creating and Sending a Message 48
Creating Personal Voice Mail Group Lists 49
Modifying or Deleting Groups 50
Marking a Message as Private or Urgent 51
Forwarding Incoming Calls to Your Call Coverage Point 51
Other Ways to Manage Your Voice Mail Messages 52
Other Kinds of Mailboxes 52
Greeting-Only Mailbox 52
Phantom Mailbox 53
Group Mailbox 53
7
STANDARD FEATURES
Answering a Call 56
Caller ID 56
Answering a Second Call 56
Using the NBX Telephone Display Panel
57
42
Tips on Using the Lists 58
More Ways to Dial a Call 59
An Internal Call 59
An External Call 59
Redialing a Call 60
Setting Your Call Coverage Point 60
Putting a Call on Hold 61
Dialing Another Call 61
More Than One Call 62
Transferring a Call 63
Announced (Screened) Transfer 64
Blind Transfer 64
Direct Mail Transfer 64
Establishing a Conference Call 65
Disconnecting the Last Person That You Called
More About Conference Calls 66
Setting the Volume 67
8
66
PERSONALIZING YOUR TELEPHONE
Guidelines About Features on NBX Telephones 70
Ringer Tones 70
Speed Dials 70
Personal Speed Dials 71
System-wide Speed Dials 72
Special Case: One-Touch Speed Dials 73
Printing Speed Dial Lists and Labels 74
Off-Site Notification 75
Do Not Disturb 78
Preventing Unauthorized Use of Your Telephone 79
Telephone Locking 80
Call Permissions 80
Class of Service Override 81
Using a Headset 82
With the NBX 3102 Business Telephone 82
General Headset Instructions 83
Returning to the Headset After a Long Delay 84
Palm Integration 84
9
GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your Messages in Your E-mail or Browser
Account (Billing) Codes 86
Caller ID 87
Internal and External Caller ID 87
Calling Line Identity Restriction (CLIR) 87
Call Pickup 88
Directed Call Pickup on a Specific Telephone 89
Group Call Pickup 89
Hunt Groups and Calling Groups 89
Hunt Groups 90
Calling Groups 92
Group Membership 92
Call Park 93
Paging 94
Dialing a Call to a Remote Office 95
Using Unique Extensions 95
Using Site Codes 96
Bridged Extensions 97
Delayed Ringing 97
Using Pulse Dialing 98
Using a Feature Code 98
Using a Mapped Button 98
Using a Personal Speed Dial 98
Additional Applications 99
10
86
NBX 3105 AND 1105 ATTENDANT CONSOLES
NBX Attendant Console 102
Access Buttons 102
Feature Buttons 102
Attendant Console Labels 105
Complement Attendant Software 106
Managing Calls 107
A
TELEPHONE INSTALLATION AND MAINTENANCE
Connecting the Telephone 109
Installing the 3102 Telephone Label Plate 111
Attaching and Adjusting the 3101/3102/3105 Support Bracket
111
Attaching and Adjusting the 1102/2101/2102 Support Bracket
Low-Profile and High-Profile Positions 113
Wall-Mount Position 114
Security Wall-Mount Bracket 115
Opening the 3105 Attendant Console Label Cover 115
Moving Your Telephone 115
Swapping Telephones 115
Cleaning Your Telephone 116
Troubleshooting Problems 116
INDEX
113
ABOUT THIS GUIDE
This guide is intended for anyone using NBX® Telephones, NBX Attendant
Consoles, or the NBX Complement Attendant Software. It includes
information about using the NBX Voice Mail system and the NBX NetSet™
administration utility for personal telephone settings.
If the information in the release notes (readme.pdf) on the NBX Resource
Pack CD differs from the information in this guide, follow the instructions
in the release notes.
Analog telephones connected through the Analog Terminal Card or the
Analog Terminal Adapter can use most of the features described in this
book. See the NBX Feature Codes Guide in the NBX NetSet utility.
How to Use
This Guide
Table 1 shows where to look for specific information in this guide.
Table 1 Where to Find Information
If you are looking for information about
Turn to
How to get started with your new telephone
Chapter 1
The NBX 3102 Business Telephone
Chapter 2
The NBX 1102, 2102, and 2102-IR Business Telephones
Chapter 3
The NBX 3101 and 3101SP Basic Telephones
Chapter 4
The NBX 2101 Basic Telephone
Chapter 5
NBX Voice Messaging features
Chapter 6
Using standard telephone features
Chapter 7
Personalizing your telephone
Chapter 8
Enhanced system features
Chapter 9
The Attendant Console and Complement Attendant Software
Chapter 10
Telephone maintenance and troubleshooting information
Appendix A
References to all topics in this book
Index
10
ABOUT THIS GUIDE
Conventions
Table 2 defines some commonly used words and phrases in this guide.
Table 2 Common Terms
Term
Definition
Auto Attendant
The set of voice prompts that answers incoming calls and
describes actions that a caller or user can take to access
individual services.
Administrator
The person who is responsible for maintaining your
3Com Networked Telephony Solution.
Receptionist
The person who answers the majority of incoming
telephone calls. In some business environments, this
person may be a switchboard operator.
User
A person who has a single NBX Business Telephone, an
NBX Basic Telephone, or an analog telephone connected
to the NBX system through an ATC card or the
single-port ATA device.
Table 3 lists conventions that are used throughout this guide.
Table 3 Icons
Icon
Type
Description
Information note
Information that describes important features
or instructions.
Caution
Information that alerts you to potential loss of
data or potential damage to an application,
system, device, or network.
Warning
Information that alerts you to potential
personal injury.
Documentation
Documentation
11
The documentation set for 3Com NBX Networked Telephony Solutions is
designed to help NBX telephone users, installers, and administrators
maximize the full potential of the system.
The NBX Resource Pack CD contains many guides to the NBX products
and their related 3Com applications.
When you log in to the NBX NetSet utility as a user, you can view the PDF
versions of the NBX Telephone Guide and NBX Feature Codes Guide by
clicking the icons at the bottom of the screen. An administrator who logs
in can also see the NBX Installation Guide and the NBX Administrator’s
Guide. The NBX NetSet utility also includes a searchable Help system with
Help buttons on each screen.
Comments on the
Documentation
Your suggestions are important to us. They help us to make the NBX
documentation more useful to you.
Please send your e-mail comments about this guide or any of the
3Com NBX documentation and Help systems to:
Voice_TechComm_Comments@3com.com
Include the following information with your comments:
■
Document title
■
Document part number (found on the front or back page)
■
Page number
Example:
NBX Telephone Guide
Part Number PhG-EN
Page 25
As always, please address all questions regarding the NBX hardware and
software to your 3Com NBX Voice-Authorized Partner.
12
ABOUT THIS GUIDE
1
GETTING STARTED
As soon as you are given a telephone and extension number, you need to
set up a password and record your name announcement and personal
greeting.
This chapter covers these topics:
■
Setting Up Your Password and Voice Mail for the First Time
■
NBX NetSet Utility
■
Quick Reference Guides
For how to access NBX features from an analog telephone, set your
password as described next and then see the NBX Feature Codes Guide in
the NBX NetSet utility.
Setting Up Your
Password and
Voice Mail
for the First Time
The procedure by which you set up your password and voice mailbox for
the first time depends on:
■
The kind of telephone that you have
■
The kind of voice messaging system on your NBX system. Ask your
administrator what kind of voice messaging is active on your system.
Table 4 describes how to set up your first password.
For details on tones and codes on analog telephones, see the NBX
Feature Codes Guide in the NBX NetSet utility.
14
CHAPTER 1: GETTING STARTED
Table 4 Setting Your NBX NetSet and NBX Messaging Password
Feature
NBX Business Phones
NBX Basic Phones
Analog Telephones
Password — Set Initially
If your system uses NBX
Messaging, follow the NBX voice
prompts to set your NBX password
(which is the same for NBX NetSet
and voice messaging) OR use the NBX
NetSet utility, described next.
Msg button (1102,
Msg button (2101) or
500 ** and follow the
2102, 2102-IR) or
button (3101 and voice prompts
button (3102) and follow 3101SP) and follow the
the voice prompts
voice prompts
If your system uses a voice
messaging application other than
NBX Messaging, use this code
sequence to set your password for
the NBX NetSet utility. 3Com
recommends that you use the same
password for the NBX NetSet utility
and your messaging application.
OR, for systems that do
not use NBX Messaging:
OR, for systems that do OR, for systems that do
not use NBX Messaging: not use NBX Messaging:
Feature
+ 434
+ new password
+#
+ repeat your new
password
+#
Feature
+ 434
+ new password
+#
+ repeat your new
password
+#
#
(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ new password
+#
(Feature Entry Tone)
+ repeat your new
password
+#
(Confirmation Tone)
Msg button (1102,
2102, 2102-IR) or
button (3102)
+ current password
+#
+9
+2
+ follow the prompts
Msg button (2101) or
button (3101 and
3101SP)
+ current password
+#
+9
+2
+ follow the prompts
500 **
+ extension number
+ current password
+#
+9
+2
+ follow the prompts
OR, for systems that do
not use NBX Messaging:
OR, for systems that do OR, for systems that do
not use NBX Messaging: not use NBX Messaging:
Feature
+ 434
+ current password
+#
+ new password
+#
+ repeat your new
password
Feature
+ 434
+ current password
+#
+ new password
+#
+ repeat your new
password
For all voice messaging systems:
■
Use only 4- to 10-digit numbers
■
Do not use letters, *, or # as part
of your password.
Password — Change
If your system uses NBX
Messaging, follow the NBX voice
prompts to change your NBX
password (which changes your NBX
NetSet password, because they are
the same) OR use the NBX NetSet
utility, described next.
If your system uses a voice
messaging application other than
NBX Messaging, use this code
sequence to change your password
for the NBX NetSet utility. 3Com
recommends that you use the same
password for the NBX NetSet utility
and your voice messaging application.
For all voice messaging systems:
■
If you forget your password, the
administrator can reset it to your
extension. Then use this code (for
applications other than NBX
Messaging) or the NBX voice
prompts to change it.
#
(Feature Entry Tone)
+ 434
(Feature Entry Tone)
+ current password
+#
(Feature Entry Tone)
+ new password
+#
(Feature Entry Tone)
+ repeat your new
password
+#
(Confirmation Tone)
NBX NetSet Utility
NBX NetSet Utility
15
The NBX NetSet administration utility has two interfaces:
■
Administrator — Your administrator logs in with a special password
and uses the NBX NetSet utility to manage and configure system-wide
telephone settings and many of the settings for your telephone.
■
User — As a telephone user, you log in to the NBX NetSet utility with
your own system ID (your extension) and password to:
■
■
■
■
View and change your telephone’s personal settings, such as speed
dials, ringer tone, and specify where you want your calls to go
when you cannot answer them (your call coverage point).
Listen to and delete your voice messages from your computer as an
alternative to managing calls on your telephone.
View your call permissions, certain current feature settings, and the
internal user directory to call other users on your system.
Log in to and out of one or all hunt groups and calling groups of
which your telephone is a member.
See Chapter 7, Chapter 8, and Chapter 9 for discussions about the
standard and enhanced features that you can monitor and change in the
NBX NetSet utility. See Chapter 6 for voice messaging features.
If your NBX system uses a messaging application other than NBX
Messaging, off-site notification and other voice messaging features are
available through your messaging application. See the application’s
documentation rather than using this Guide.
Starting the NBX
NetSet Utility
To use the NBX NetSet utility, you need a computer that is connected to
your local area network (LAN) and that has a web browser. (You do not
need Internet access.) To start the NBX NetSet utility:
1 Ask your administrator for the IP (web) address for your NBX system. In
the web browser on your computer (Microsoft Internet Explorer version
5.5 or later is optimal), enter the IP address in the Address field, and then
press Enter on your keyboard. The NBX NetSet login screen appears.
You cannot log in to the NBX NetSet utility until you establish your
password through your telephone using NBX voice prompts or the
Feature Code sequence. See Table 4.
2 Click User to log in as a user. The password dialog box appears.
16
CHAPTER 1: GETTING STARTED
3 Type your NBX NetSet user identification (always your 3-digit or 4-digit
telephone extension) and your NBX NetSet password, and then click OK.
Navigation and
Shortcut Icons
in the NBX NetSet
Utility
The icons at the lower right of any Personal Settings window allow you
or your administrator to navigate to the following features:
Table 5 Navigation Icons
Icon
Action
Where You Go
Back
■
For the User goes to the main NBX NetSet login dialog box
■
For the Administrator goes to the NBX NetSet main menu
window
Help
Help for the fields and procedures related to the screen
Click the icons below the window to go directly to these features:
One-Touch Speed Dials
Off-Site Notification
Telephone Guide (this guide)
NBX Feature Codes Guide
Quick Reference
Guides
To open and print a copy of the Quick Reference Guides for the most
frequently used features on your telephone:
1 Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility”
earlier in this chapter.
2 Click Telephone Quick Reference. The quick reference that pertains to
your telephone (Business, Basic, or analog) appears. Adobe Acrobat
Reader 4.0 or higher is required to view the file. Adobe Acrobat Reader is
available free from the Adobe Web site: www.adobe.com
2
NBX 3102
BUSINESS TELEPHONE
This chapter describes the buttons, controls, and features on the NBX
3102 Business Telephone. It covers these topics:
■
Telephone Buttons and Controls
■
Programmable Access Buttons
■
Status Lights for System Appearance Buttons
For a description of the features on the NBX 1102, 2102, and 2102-IR
Business Telephones, see Chapter 3.
For a description of the features on the NBX 3101 and 3101SP Basic
Telephones, see Chapter 4.
For a description of the features on the NBX 2101 Basic Telephone, see
Chapter 5.
For how these features work on an analog telephone that is connected to
the NBX system, click the NBX Feature Codes Guide icon below any
screen in the NBX NetSet utility.
18
CHAPTER 2: NBX 3102 BUSINESS TELEPHONE
Telephone Buttons
and Controls
Figure 1 shows the buttons and controls on the NBX 3102 Business
Telephone. The features are discussed after the picture.
Figure 1 NBX 3102 Business Telephone
1 Soft buttons — Allow you to select items that are displayed in the
telephone display panel. See “Using the NBX Telephone Display Panel” in
Chapter 7. The buttons, from left to right, are:
■
Slct (Select)
■
Back (returns you to the next higher level in the menu)
■
Exit (leaves the display panel menus)
2 Message Waiting Indicator (MWI) — When lit, indicates that you have
one or more new voice mail messages in your voice mailbox. Also, this
indicator flashes when your telephone rings.
Telephone Buttons and Controls
19
3 Display panel — Displays telephone status messages, Caller ID
information (if enabled), and the number of messages that you have in
your voice mail mailbox. You can also use it to view these items:
■
Logs of your recent missed, answered, and dialed calls
■
A directory of people’s names in your organization
■
Personal speed dial numbers
■
System-wide speed dial numbers
4 Scroll buttons (Up, Down, Left, Right) — Allow you to scroll through
the items in the telephone display panel. See “Using the NBX Telephone
Display Panel” in Chapter 7. The left and right buttons are reserved for
future use.
5 Program button — Reserved for future use.
6 Programmable Access buttons — Allow you and your administrator to
assign features to specific buttons. See “Programmable Access Buttons”
and “Status Lights for System Appearance Buttons” later in this chapter.
7 Microphone (located on the side of the telephone) — Activated
when the telephone is in speaker phone mode, that is, after you press the
Speaker button or the
(Hands Free) button. For best results, keep the
area around the microphone free of obstructions.
8 Label area for Access buttons
9 Telephone key pad
10 Hold button — Places a caller on hold. See “Putting a Call on Hold” in
Chapter 7.
11 Transfer button — Sends the currently active call to another telephone.
See “Transferring a Call” in Chapter 7.
12 Conference button — Establishes a single call with up to three
additional internal parties, external parties, or both. See “Establishing a
Conference Call” in Chapter 7.
13 Redial button — Redials the last telephone number or extension that
you called. See “Redialing a Call” in Chapter 7.
14 Speaker button — Enables you to use the speaker phone feature. Press
the Speaker button before you dial the call, when your telephone is
ringing, or while a call is in progress. To turn the speaker phone off and
resume the conversation, pick up the handset.
15 Forward to Voice Mail button — Directs all incoming calls, after one
ring, to your voice mail or to wherever you have specified in NBX NetSet
20
CHAPTER 2: NBX 3102 BUSINESS TELEPHONE
> User Information > Call Forward. See “Forwarding Incoming Calls to
Your Call Coverage Point” in Chapter 6.
16 Message button — Accesses your voice mail messages through the NBX
Messaging system. See “Listening to NBX Messages” in Chapter 6.
17 Hands Free button — Allows you to answer internal (intercom) calls
without picking up the handset. To activate this feature, press the
button before calls come in to your telephone. When the feature is
enabled, the indicator is lit. When you receive an internal call, your
telephone sounds a tone and activates the speaker phone.
An external call (a call from outside your NBX system) rings to your
telephone as usual.
18 Headset connector — Located on the underside of the telephone, this
RJ-11 connector enables you to plug in a headset so that you can listen to
calls and have your hands free. See “Using a Headset” in Chapter 8.
To enable the use of a connected headset, press the Headset button (by
default, button 16 at the top of the right column of buttons).
19 Volume down — Lowers the volume of the ringer, the speaker, the
handset, or the headset. See “Setting the Volume” in Chapter 7.
20 Mute button — Enables you to prevent callers from hearing what you
are saying during a telephone call, although you can still hear them. Press
the
button to turn off the telephone’s microphone when you are
using the handset or headset, or when your telephone is in speaker
phone mode. To turn off the Mute feature, press the
button again.
21 Volume up — Raises the volume of the ringer, the speaker, the handset,
or the headset. See “Setting the Volume” in Chapter 7.
22 Handset
Programmable Access Buttons
Programmable
Access Buttons
21
Figure 2 shows the 18 programmable Access buttons on the NBX 3102
Business Telephone. To view or change the current features on your
telephone’s buttons (button mappings), click the Shortcut to
One-Touch Speed Dials icon below any NBX NetSet utility screen. Click
the Help button for instructions.
Figure 2 3102 Access Buttons
Access buttons have these default settings, which your administrator can
change:
1 In most circumstances, your administrator designates these three system
appearance buttons as lines for incoming and outgoing calls.
2 Personal Speed Dial 1. See “Speed Dials” in Chapter 8.
3 Personal Speed Dial 2
4 Personal Speed Dial 3
5 Call Park button — Allows you to place a call in a “holding pattern” so
that it can be retrieved from any other telephone on the system. See
“Call Park” in Chapter 9.
6 Transfer to Voice Mail button — Sends a call directly to another user’s
voice mailbox. See “Direct Mail Transfer” in Chapter 9.
7 Feature button — Allows you to access features that are not directly
assigned to an Access button on your telephone. See the NBX Feature
Codes Guide in the NBX NetSet utility for a list of features and codes and
how to use them.
8 Release button — Disconnects calls. Useful when you use a telephone
headset. See “Using a Headset” in Chapter 8.
22
CHAPTER 2: NBX 3102 BUSINESS TELEPHONE
9 Personal Speed Dial 4. See “Speed Dials” in Chapter 8.
10 Personal Speed Dial 5
11 Personal Speed Dial 6
12 Personal Speed Dial 7
13 Personal Speed Dial 8
14 Personal Speed Dial 9
15 Personal Speed Dial 10
16 Headset — Press this button to enable the use of a headset that is
connected to the telephone.
Status Lights for
System Appearance
Buttons
An Access button that is set up for incoming and outgoing calls is called a
System Appearance button. The light beside each System Appearance
button indicates the status. See Table 6.
Table 6 Status Indicator Lights for System Appearance Buttons
If the light is
The line is
Off
Available for use
Steady
In use
Blinking quickly
Ringing
Blinking slowly
On hold
3
NBX 1102, 2102,
AND 2102-IR BUSINESS
TELEPHONES
This chapter describes the buttons, controls, and features on the
following NBX telephones:
■
NBX 1102 Business Telephone
■
NBX 2102 Business Telephone
■
NBX 2102-IR Business Telephone
The chapter covers these topics:
■
Telephone Buttons and Controls
■
Programmable Access Buttons
■
Status Lights for System Appearance Buttons
For a description of the features on the NBX 3102 Business Telephone,
see Chapter 2.
For a description of the features on the NBX 3101 and 3101SP Basic
Telephones, see Chapter 4.
For a description of the features on the NBX 2101 Basic Telephone, see
Chapter 5.
For how these features work on an analog telephone that is connected to
the NBX system, click the NBX Feature Codes Guide icon below any
screen in the NBX NetSet utility.
24
CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES
Telephone Buttons
and Controls
Figure 3 shows the buttons and controls on the NBX 1102, 2102 and
2102-IR Business Telephones.
Figure 3 NBX Business Telephone (2102-IR Shown)
1 Display panel — Displays telephone status messages, Caller ID
information (if enabled), and the number of messages that you have in
your voice mail mailbox. You can also use it to view these items:
■
Logs of your recent missed, answered, and dialed calls
■
A directory of people’s names in your organization
■
Personal speed dial numbers
■
System-wide speed dial numbers
2 Soft buttons — Allow you to select items that are displayed in the
telephone display panel. See “Using the NBX Telephone Display Panel” in
Chapter 7.
Telephone Buttons and Controls
25
The soft buttons, from left to right, are:
■
Slct (Select)
■
Back (returns you to the next higher level in the menu)
■
Exit (leaves the display panel menus)
3 Scroll buttons (Up, Down) — Allow you to scroll through the items in
the telephone display panel. See “Using the NBX Telephone
Display Panel” in Chapter 7.
4 Program button — Reserved for future use.
5 Programmable Access buttons and label area — Allow you and your
administrator to assign features to specific buttons. See “Programmable
Access Buttons” and “Status Lights for System Appearance Buttons”
later in this chapter.
6 Programmable Access and label area — Allow you and your
administrator to assign features to specific buttons. See “Programmable
Access Buttons” later in this chapter.
7 Hold button — Places a caller on hold. See “Putting a Call on Hold” in
Chapter 7.
8 Transfer button — Sends the currently active call to another telephone.
See “Transferring a Call” in Chapter 7.
9 Conference button — Establishes a single call with up to three
additional internal parties, external parties, or both. See “Establishing a
Conference Call” in Chapter 7.
10 Redial button — Redials the last telephone number or extension that
you called. See “Redialing a Call” in Chapter 7.
11 Speaker button — Enables you to use the speaker phone feature. Press
the Speaker button before you dial the call, when your telephone is
ringing, or while a call is in progress. To turn the speaker phone off and
resume the conversation, pick up the handset.
12 Volume up and down buttons — Raises and lowers the volume of the
ringer, the speaker, the handset, or the headset. See “Setting the
Volume” in Chapter 7.
13 Mute button — Enables you to prevent callers from hearing what you
are saying during a telephone call. Press the Mute button to turn off the
telephone’s microphone when you are using the handset or when your
telephone is in speaker phone mode. To turn off the Mute feature, press
the Mute button again.
26
CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES
14 Infrared Port (2102-IR only) — Receives infrared signals from a
hand-held device running the Palm Operating System. See “Palm
Integration” in Chapter 8.
15 Hands Free button — Allows you to answer internal (intercom) calls
without picking up the handset. To activate this feature, press the
Hands Free button before calls come in to your telephone. When this
feature is enabled, the indicator is lit. When you receive an internal call,
your telephone sounds a tone and activates the speaker phone.
An external call (a call from outside your NBX system) rings to your
telephone as usual.
16 Telephone key pad
17 MSG (Message) button — Accesses your voice mail messages through
the NBX Messaging system. See “Listening to NBX Messages” in
Chapter 6. The status light beside this button acts as a message waiting
indicator (you have one or more messages in your voice mailbox).
18 FWD MAIL (Forward to Voice Mail) button — Directs all incoming
calls to your voice mail (or to wherever you have specified in NetSet >
User Information > Call Forward) after one ring. See “Forwarding
Incoming Calls to Your Call Coverage Point” in Chapter 6.
19 Handset
Programmable Access Buttons
Programmable
Access Buttons
27
Figure 4 displays the 18 programmable Access buttons. The One-Touch
Speed Dials screen in the NBX NetSet utility shows your telephone’s
current button mappings.
Figure 4 Access Buttons on NBX 1102, 2102, and 2102-IR Telephones
1
7
2
3
4
5
6
8
Access buttons have these default settings, which your administrator can
change:
1 Feature button — Allows you to access features that are not directly
assigned to an Access button on your telephone. See the NBX Feature
Codes Guide in the NBX NetSet utility for a list of features and codes.
2 Direct Mail Transfer button — Sends a call directly to another user’s
voice mailbox. See “Direct Mail Transfer” in Chapter 9.
3 Call Park button — Allows you to place a call in a “holding pattern” so
that it can be retrieved from any other telephone on the system. See
“Call Park” in Chapter 9.
4 Flash button (analog line only) — Toggles the current call to another
call if the line has the Call Waiting service from your local telephone
company, or enables call transfer if the line has the Call Transfer service.
5 Unassigned — This button has no default assigned function.
6 Release button — Disconnects calls. Useful when you use a telephone
headset. See “Using a Headset” in Chapter 8.
28
CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES
7 Typically, you can use these nine buttons for personal speed dial settings,
although the administrator can map them to other features. See “Speed
Dials” in Chapter 8.
8 In most circumstances, your administrator designates these three system
appearance buttons as lines for incoming and outgoing calls.
Status Lights for
System Appearance
Buttons
An Access button that is set up for incoming and outgoing calls is called a
System Appearance button. The light beside each System Appearance
button indicates the status. See Table 7.
Table 7 Status Indicator Lights for System Appearance Buttons
If the light is
The line is
Off
Available for use
Steady
In use
Blinking quickly
Ringing
Blinking slowly
On hold
4
NBX 3101 AND 3101SP BASIC
TELEPHONES
This chapter describes the buttons, controls, and features on the NBX
3101 and 3101SP Basic Telephones.
The chapter covers these topics:
■
Telephone Buttons and Controls
■
Programmable Access Buttons
■
Status Lights for System Appearance Buttons
For a description of the features on the NBX 3102 Business Telephone,
see Chapter 2.
For a description of the features on the NBX 1102, 2102, and 2102-IR
Business Telephones, see Chapter 3.
For a description of the features on the NBX 2101 Basic Telephone, see
Chapter 5.
For how these features work on an analog telephone that is connected to
the NBX system, click the NBX Feature Codes Guide icon below any
screen in the NBX NetSet utility.
The NBX 3101 Basic Telephone (3C10401A) does not include a
microphone, which means it does not support speaker phone operation.
The NBX 3101SP Basic Telephone (3C10410SPKRA) has a microphone
and supports speaker phone operation. All other features operate the
same on the two telephones.
30
CHAPTER 4: NBX 3101 AND 3101SP BASIC TELEPHONES
Telephone Buttons
and Controls
Figure 5 shows the buttons and controls on the NBX 3101SP Basic
Telephone. The NBX 3101 Basic Telephone does not include a
microphone, 8, or a speaker button and its indicator light, 10. All other
controls are identical on the two telephones.
Figure 5 NBX 3101SP Basic Telephone
1 Soft buttons — Allow you to select items that are displayed in the
telephone display panel. See “Using the NBX Telephone Display Panel” in
Chapter 7. The buttons, from left to right, are:
■
Slct (Select)
■
Back (returns you to the next higher level in the menu)
■
Exit (leaves the display panel menus)
2 Message Waiting Indicator (MWI) — When lit, indicates that you have
one or more new voice mail messages in your voice mailbox. Also, this
indicator flashes when your telephone rings.
Telephone Buttons and Controls
31
3 Display panel — Displays telephone status messages, Caller ID
information (if enabled), and the number of messages that you have in
your voice mail mailbox. You can also use it to view these items:
■
Logs of your recent missed, answered, and dialed calls
■
A directory of people’s names in your organization
■
Personal speed dial numbers
■
System-wide speed dial numbers
4 Scroll buttons (Up, Down, Left, Right, Center) — Allow you to scroll
through the items in the telephone display panel. See “Using the NBX
Telephone Display Panel” in Chapter 7. The left, right, and center buttons
are reserved for future use.
5 Message button — Accesses your voice mail messages through the NBX
Messaging system. See “Listening to NBX Messages” in Chapter 6.
6 Hold button — Places a caller on hold. See “Putting a Call on Hold” in
Chapter 7.
7 Label area for Access buttons — You can use the NBX NetSet utility to
create a new label if you change any button mappings.
8 Microphone (3101SP only) — Activated when the telephone is in
speaker phone mode, that is, after you press the
(speaker) button.
For best results, keep the area around the microphone free of
obstructions. To minimize the effects of background noise, the
microphone is directional; it performs best when you are directly in front
of the telephone.
9 Programmable Access buttons — Allow you and your administrator to
assign features to specific buttons. See “Programmable Access Buttons”
and “Status Lights for System Appearance Buttons” later in this chapter.
10 Speaker button (3101SP only) — Enables you to use the speaker
phone feature. Press the
button before you dial the call, when your
telephone is ringing, or while a call is in progress. To turn the speaker off
and resume the conversation, pick up the handset.
The NBX 3101SP Basic Telephone includes a microphone and supports
speaker phone operation. The NBX 3101 Basic Telephone does not
support speaker phone operation and it does not have a
button.
11 Telephone key pad
12 Volume down — Lowers the volume of the ringer, the speaker, or the
handset. See “Setting the Volume” in Chapter 7.
32
CHAPTER 4: NBX 3101 AND 3101SP BASIC TELEPHONES
13 Mute button — Enables you to prevent callers from hearing what you
are saying during a telephone call, although you can still hear them. Press
the
button to turn off the telephone’s mouthpiece when you are
using the handset or the microphone (3101SP only) when your telephone
is in speaker phone mode. To turn off the Mute feature, press the
button again. The indicator lamp is lit when the Mute feature is enabled.
14 Volume up — Raises the volume of the ringer, the speaker, or the
handset.See “Setting the Volume” in Chapter 7.
15 Speaker
16 Handset — Supports wide band audio.
Programmable
Access Buttons
Figure 6 displays the Access buttons on the NBX 3101 and 3101SP Basic
Telephones. By default, the functions assigned to these buttons are set by
your administrator and you cannot change their functions unless your
administrator defines one or more buttons as User Speed Dials.
To view or change the current features on your telephone’s buttons, click
the Shortcut to One-Touch Speed Dials icon below any NBX NetSet
utility screen. Buttons that you can change are marked with an asterisk
and the description “User SPD” on the One-Touch Speed Dials screen.
Click the Help button on the screen for detailed instructions.
Figure 6 Access Buttons
NBX 3101SP
(3C10401SPKRA)
NBX 3101
(3C10401A)
Status Lights for System Appearance Buttons
33
Access buttons have these default settings:
1 System Appearance button 1.
2 System Appearance button 2.
3 Feature button — Allows you to access features that are not directly
assigned to an Access button on your telephone. See the NBX Feature
Codes Guide in the NBX NetSet utility for a list of features and codes and
how to use them.
4 Transfer button — Sends the currently active call to another telephone.
See “Transferring a Call” in Chapter 7.
The telephone LabelMaker, which is available through the NBX NetSet
utility, enables you to define and print a new label for your Access
buttons.
Status Lights for
System Appearance
Buttons
An Access button that is set up for incoming and outgoing calls is called a
System Appearance button. The light beside each System Appearance
button indicates the status. See Table 8.
Table 8 Status Indicator Lights for System Appearance Buttons
If the light is
The line is
Off
Available for use
Steady
In use
Blinking quickly
Ringing
Blinking slowly
On hold
34
CHAPTER 4: NBX 3101 AND 3101SP BASIC TELEPHONES
5
NBX 2101 BASIC TELEPHONE
This chapter describes the buttons, controls, and features that are specific
to the NBX 2101 Basic Telephone. It covers these topics:
■
Telephone Buttons and Controls
■
Programmable Access Buttons
■
Status Icons
For a description of the features on the NBX 3102 Business Telephone,
see Chapter 2.
For a description of the features on the NBX 1102, 2102, and 2102-IR
Business Telephones, see Chapter 3.
For a description of the features on the NBX 3101 and 3101SP Basic
Telephones, see Chapter 4.
For how these features work on an analog telephone that is connected to
the NBX system, click the NBX Feature Codes Guide icon below any
screen in the NBX NetSet utility.
36
CHAPTER 5: NBX 2101 BASIC TELEPHONE
Telephone Buttons
and Controls
Figure 7 shows the buttons and controls on the NBX 2101 Basic
Telephone.
Figure 7 NBX 2101 Basic Telephone
The NBX 2101 Basic Telephone has these features:
1 Handset
2 Hook switch (under the handset) — Pressing and releasing the hook
switch gives you a dial tone. This feature is used with Call Park. See “Call
Park” in Chapter 9.
3 Display panel — Displays telephone status messages (see Table 9), Caller
ID, Locked Telephone, and other feature information (if enabled), and the
number of messages in your voice mail mailbox. You can also use it to
view these items:
■
Logs of your recent missed, answered, and dialed calls
■
A directory of people’s names in your organization
Telephone Buttons and Controls
■
Personal speed dial numbers
■
System-wide speed dial numbers
37
4 Soft buttons — Allow you to select items that are displayed in the
telephone display panel. See “More Ways to Dial a Call” in Chapter 7.
The buttons, from left to right, are:
■
Slct (Select)
■
Back (returns you to the next higher level in the menu)
■
Exit (leaves the display panel menus)
5 Scroll buttons — Allow you to scroll through the items in the telephone
display panel. See “Using the NBX Telephone Display Panel” in Chapter 7.
6 MSG (Message) button — Accesses your voice mail messages through
the NBX Messaging system. See “Listening to NBX Messages” in
Chapter 6.
7 Telephone key pad
8 Volume control buttons — Raise or lower the volume of the ringer, the
handset, or the headset. See “Setting the Volume” in Chapter 7.
9 Hold button — Places a caller on hold. See “Putting a Call on Hold” in
Chapter 7.
10 Transfer button — (factory default setting) Sends the currently active
call to another telephone. See “Programmable Access Buttons” later in
this chapter.
11 Call Toggle button — (factory default setting) Similar to a Hold button,
enables you to switch between two calls. See “Programmable Access
Buttons” later in this chapter.
12 Feature button — (factory default setting) See “Programmable Access
Buttons” later in this chapter.
38
CHAPTER 5: NBX 2101 BASIC TELEPHONE
Programmable
Access Buttons
The NBX 2101 Basic Telephone has three programmable Access buttons.
The factory-default settings for these buttons are (from left to right):
■
Feature — Allows you to access features that are not directly
assigned to an Access button on your telephone. See the NBX Feature
Codes Guide in the NBX NetSet utility for a list of features and codes
and how to use them.
■
Call Toggle — Available only on the NBX 2101 Basic Telephone. Use
this button to manage two telephone calls at the same time. See
“Answering a Call” in Chapter 7.
■
Transfer — Sends the currently active call to another telephone. See
“Transferring a Call” in Chapter 7.
Your administrator can program these buttons for other commonly used
functions. However, changing the settings for the Feature or Call Toggle
buttons greatly reduces your ability to use some of the NBX system
features.
Status Icons
Your NBX 2101 Basic Telephone allows you to use two telephone lines at
the same time.
On the display panel, the behavior of the telephone icon next to the
number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row,
indicates the status of the lines. See Table 9.
Table 9 Status Indicator Behavior for the Telephone Icons in the Display Panel
If the telephone icon is
The line is
Not displayed
Available for use
Steady
In use
Blinking quickly
Ringing
Blinking slowly
On hold
6
NBX MESSAGING
This chapter describes the NBX® Networked Telephony Solutions voice
messaging features. It covers these topics:
■
NBX Messaging Components
■
Changing Your Password
■
Changing Your Name Announcement and Personal Greeting
■
Listening to NBX Messages
■
Replying to a Message
■
Forwarding a Message
■
Creating and Sending a Message
■
Creating Personal Voice Mail Group Lists
■
Marking a Message as Private or Urgent
■
Forwarding Incoming Calls to Your Call Coverage Point
■
Other Ways to Manage Your Voice Mail Messages
■
Other Kinds of Mailboxes
40
CHAPTER 6: NBX MESSAGING
NBX Messaging
Components
A key component of the NBX Networked Telephony Solutions is the
NBX Messaging system, which includes voice mail, off-site notification,
and several administrative features. Voice mail allows callers to leave voice
messages in your voice mailbox when you are not able to answer your
telephone. You can listen to, save, and forward those messages from any
touch-tone telephone.
If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of the
instructions in this chapter. Exception: Use the procedures in “Changing
Your Password” regardless of your messaging application.
Important
Considerations
■
The steps are the same for initially setting up the name
announcement, personal greetings, and passwords for personal,
greeting-only, and phantom voice mailboxes. See “Setting Up Your
Password and Voice Mail for the First Time” in Chapter 1 for details.
(Your administrator creates group mailboxes and their passwords.)
■
For changes to passwords and greetings, see “Changing Your
Password” and “Changing Your Name Announcement and Personal
Greeting” later in this chapter.
■
The default setting for the maximum length of each voice mail
message on the system is 5 minutes. Your administrator can configure
your organization’s NBX Messaging system to receive and store voice
mail messages that are up to 10 minutes long.
■
Use the Off-Site Notification feature if you want the NBX system to
notify you when callers leave voice mail messages in your voice
mailbox. See “Off-Site Notification” in Chapter 8.
For information on accessing NBX features from an analog telephone, see
the NBX Feature Codes Guide in the NBX NetSet™ utility.
Changing Your Password
Changing Your
Password
41
You use the same 4-digit to 10-digit password to log in to the NBX NetSet
utility and to access your NBX voice mail. You can change this password
with your telephone (using the NBX voice prompts or a feature code) or
through the NBX NetSet utility.
To set up your password for the first time, see Table 4 and “NBX NetSet
Utility” in Chapter 1. Table 4 also describes how to change your
password.
If you forget your password, the administrator can set it to be your
extension number. Then follow the instructions in Table 4 in Chapter 1 to
change it to a more secure password. Also see “Security Tips” next.
If your NBX system uses a messaging system other than NBX Messaging:
Security Tips
■
Use the feature code method described in Table 4 in Chapter 1 to set
and change the NBX NetSet password.
■
3Com recommends that you use the same password for your voice
messaging system and for the NBX NetSet utility.
■
Change your password often.
■
Do not use passwords that can easily identify you, such as your phone
extension or birth date.
■
Avoid simple passwords such as 1234 or 0000.
■
Use numbers only; do not use * or # as part of your password.
■
Longer passwords are more secure. You can use up to 10-digits for
your password.
■
Never tell your password to anyone.
42
CHAPTER 6: NBX MESSAGING
Changing Your
Name
Announcement and
Personal Greeting
Your name announcement tells callers that they have reached your voice
mailbox. Your personal greeting lets callers know important information
about you, for instance, that you are on vacation, available at another
number, or unavailable for a specified amount of time. Change your
personal greeting often, to ensure that callers hear up-to-date
information.
If appropriate, you may also want to change the greeting for an extension
that is a “greeting-only mailbox,” so that callers do not attempt to leave
messages. See “Greeting-Only Mailbox” later in this chapter.
To change your name announcement or personal greeting:
1 Log in to your mailbox at your telephone or remotely.
2 Press 9 for Mailbox Options and then press 1.
3 To review or change your name announcement, press 1 and follow the
prompts.
4 To review or change your personal greeting, press 2 and follow the
prompts.
If you forget your password, the administrator can set it to be your
extension number. Then follow the instructions in Table 4 in Chapter 1 to
change it to a more secure password. Also see “Security Tips” earlier in
this chapter.
Listening to NBX
Messages
You can listen to your NBX voice mail messages from your NBX
Telephone, from any touch-tone telephone, or by logging in to the NBX
NetSet utility. After you listen to messages, you can save or delete them
to clear them from the New Messages queue. For how to set up your
NBX NetSet password the first time, see Table 4 and “NBX NetSet Utility”
in Chapter 1.
If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of these
instructions.
Listening to NBX Messages
Message Indicators
LIstening from Your
Computer
43
Here is how you can tell if you have messages in your mailbox:
■
On an NBX 3102 Business Telephone — The indicator bar above
the display panel is lit, and the display panel shows the number of
messages. Example: 3 Msgs 2 New.
■
On an NBX 1102, 2102, or 2102-IR Business Telephone — The
indicator next to the MSG button is lit, and the display panel shows
the number of messages. Example: 3 Msgs 2 New.
■
On an NBX 3101 or 3101SP Basic Telephone — The indicator bar
above the display panel is lit, and the display panel shows the number
of messages. Example: 3 Msgs 2 New.
■
On an NBX 2101 Basic Telephone — The display panel shows the
number of messages. Example: 3 Msgs 2 New.
■
On an analog telephone — Pick up the handset. If you hear the
New Messages Tone (rapid stutter tone), you have new messages or
messages that you have listened to but have not yet saved or deleted.
For information on accessing NBX features from an analog telephone,
see the NBX Feature Codes Guide in the NBX NetSet utility.
■
In the NBX NetSet utility — Log in as a user. The list of your
messages appears in the Voice Mail Messages area on the NBX
NetSet > User Information screen. A new message has a * next to
it. A forwarded messages has -->Fw: next to it.
To listen to your messages from your computer, you must have a way of
playing audio files:
■
A USB audio device such as a USB headset and an operating system
that supports USB
OR
■
A sound card, a third-party application such as Windows Media Player,
and either headphones or speakers
1 Log in to the NBX NetSet utility with your extension and password.
2 Select a message in User Information > Voice Mail Messages.
3 Click Listen.
4 The third-party application downloads the voice message and plays it.
5 To delete the message, select the message and then click Delete.
44
CHAPTER 6: NBX MESSAGING
LIstening from Your
NBX Telephone
To listen to your messages from your own NBX Business or Basic
Telephone:
1 Pick up the handset and press the MSG button (1102, 2102, 2102-IR,
button (3102, 3101, and 3101SP) to access the
and 2101) or the
mailbox.
2 At the prompt, type your password and press #.
3 See Table 10 for the buttons that you use to manage your messages.
Listening from Any
Internal NBX
Telephone
To listen to your messages from any NBX Telephone other than your own
within your NBX system:
1 Pick up the handset and press the MSG button (1102, 2102, 2102-IR,
button (3102, 3101, and 3101SP).
and 2101) or the
2 Press * and dial your extension. You hear your name announcement.
3 Dial your password and press #.
4 See Table 10 for the buttons that you use to manage your messages.
Listening from an
External Location
To listen to your messages from an external telephone:
■
If you can dial your telephone extension directly — Press *
during your personal greeting. At the prompts, enter your extension
and password, and press #.
■
If you call the main telephone number of your organization
and:
■
■
The Automated Attendant answers — Press * * during your
personal greeting. At the prompts, enter your extension and
password, and press #.
The receptionist answers — Ask to be transferred to your voice
mail. Press * during your personal greeting. At the prompts, enter
your extension and password, and press #.
Listening to NBX Messages
Managing Your
Messages
45
See Table 10 for the buttons that you use to manage your messages.
Table 10
Play or repeat a message.
Save the message.
Delete the message from your mailbox. You cannot
retrieve a message after you delete it.
Reply to the message. See “Replying to a Message”
later in this chapter.
Forward the message. See “Forwarding a Message”
later in this chapter.
Listen to date, time, and sender information about
the message. See “Information About Your
Messages” next.
Back up 5 seconds in the current message.
Pause the current message for up to 20 seconds.
Move ahead 5 seconds in the current message.
Move to the next message.
Return to the main menu.
Information About
Your Messages
To listen to date, time, and sender information about a message in your
mailbox, press 6 during or after the message, and then press one of these
buttons:
Date and time information.
Sender information.
Listen to the previous message.
46
CHAPTER 6: NBX MESSAGING
Replying to a
Message
You can send a reply to the originator of a voice mail message, provided
that the NBX system has received the necessary caller ID information.
If you receive a message that is marked Private, you can reply to the
originator, but you cannot forward the message to others.
To reply to a message after you listen to it:
1 Press 4.
2 After the tone, record your reply.
3 Hang up, or press # for more options.
4 If you press #, press one of these buttons:
Send your reply.
Re-record your reply.
Listen to your reply.
Mark the message Private or Urgent. See “Marking a
Message as Private or Urgent” later in this chapter.
Cancel your message.
Forwarding a Message
Forwarding a
Message
47
You can forward most messages, with or without comments.
If you receive a message that is marked Private, you cannot forward it.
To forward a message:
1 Log in to your voice mailbox at your telephone or remotely.
2 Listen to a message that you want to forward, and press 5.
3 After the tone, record an introductory message and then press # OR if
you choose not to record a comment, press # when you hear the tone.
4 Optionally, press one of these buttons, OR proceed to step 5.
Re-record your introductory comment.
Listen to your introductory comment.
Mark the message Private or Urgent. See “Marking a
Message as Private or Urgent” later in this chapter.
Cancel your message.
5 When you are ready to forward the message, press 1.
6 Dial one of these destination numbers plus #:
■
The internal extension or mailbox number of the recipient
■
A One-Touch (not available on NBX Basic Telephones), personal, or
system-wide speed dial number. See “Speed Dials” in Chapter 8.
■
A personal voice mail group list number. (See “Creating Personal Voice
Mail Group Lists” later in this chapter.)
■
A site code plus extension (to send to a user on another NBX system in
your organization). Example: neee or neeee (where n = one or more
site code digits and e = the extension digits on the other system)
For valid site codes in your organization, see your administrator.
7 To forward the message to several recipients, dial each destination
number followed by #.
8 After the last destination number and its #, press #. Your message is sent.
9 Follow the prompts to delete or save the message that you just
forwarded.
48
CHAPTER 6: NBX MESSAGING
Creating and
Sending a Message
To create and send a message directly without actually making a call,
follow these steps:
1 Log in to your mailbox at your telephone or remotely.
2 Dial 2 to select Create and Send a Message.
3 At the tone, record a message that is at least 2 seconds long, and press #
to end the recording.
4 Optionally, press one of these buttons, OR proceed to step 5.
Re-record the message.
Review the message.
Mark the message Private or Urgent. See “Marking a
Message as Private or Urgent” later in this chapter.
Cancel the message.
5 When you are ready to send the message, press 1.
6 Dial one of these destination numbers plus #:
■
The internal extension or mailbox number of the recipient
■
A One-Touch (not available on NBX Basic Telephones), personal, or
system-wide speed dial number. See “Speed Dials” in Chapter 8.
■
A personal voice mail group list number. (See “Creating Personal Voice
Mail Group Lists” later in this chapter.)
■
A site code plus extension (to send to a user on another NBX system in
your organization). Example: neee or neeee (where n = one or more
site code digits and e = the extension digits on the other system)
For valid site codes in your organization, see your administrator.
7 To send the message to several recipients, dial each destination number
followed by #.
8 After the last destination number and its #, press #. Your message is sent.
Creating Personal Voice Mail Group Lists
Creating Personal
Voice Mail Group
Lists
49
A Personal Voice Mail List, also called a mail group, is a collection of
extensions to which you assign a special “group number.” Use it to send
a message to everyone on the list at the same time.
A Personal Voice Mail List is not the same as a Hunt Group or Calling
Group. See “Hunt Groups and Calling Groups” in Chapter 9.
To create a personal voice mail list (mail group):
1 Log in to your mailbox at your telephone or remotely.
2 Dial 9 for Mailbox Options.
3 Dial 3 for Group Lists, and then 2 for Create Group.
4 Dial any 2-digit number, which becomes the Group Number.
5 After the tone, speak a name for the group, and press #. Write down the
group number and name.
6 Dial one of these numbers:
■
1 to save the group name and proceed to step 7
■
2 to change the group name and return to step 5
■
* to exit without saving
7 Dial one of these destination numbers plus #:
■
The internal extension or mailbox number of the recipient
■
A One-Touch (not available on NBX Basic Telephones), personal, or
system-wide speed dial number. See “Speed Dials” in Chapter 8.
■
A site code plus extension (to send to a user on another NBX system in
your organization). Example: neee or neeee (where n = one or more
site code digits and e = the extension digits on the other system)
For valid site codes in your organization, see your administrator.
8 When you have added all of the destination numbers, press:
■
1 to save the group list
■
2 to cancel creating the group
■
** to return to the previous menu
OR hang up.
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CHAPTER 6: NBX MESSAGING
Modifying or
Deleting Groups
You can review your voice mail groups, add members, or delete a group.
To review or modify a voice mail group:
1 Log in to your mailbox at your telephone or remotely.
2 Dial 9 for Mailbox Options.
3 Dial 3 for Group Lists.
4 Press 1, 3, or 4:
Review your list of groups.
Create a group.
Delete a group.
Add or delete group members. See step 5.
Return to the main menu.
5 To add members to a group or delete members from one, press 4.
a To add one or more members to the group, dial one of these
destination numbers plus #:
■
■
■
The internal extension or mailbox number of the recipient
A One-Touch (not available on NBX Basic Telephones), personal, or
system-wide speed dial number. See “Speed Dials” in Chapter 8.
A site code plus extension (to send to a user on another NBX system in
your organization). Example: neee or neeee (where n = one or more
site code digits and e = the extension digits on the other system). For
valid site codes for your organization, see your administrator.
b To delete one or more members from the group, dial the destination
number that you want to delete and then press 1.
6 When you have added or deleted all of the destination numbers, press:
■
1 to save the modified group list
■
2 to cancel this modification to the group
■
** to return to the previous menu
OR hang up.
Marking a Message as Private or Urgent
Marking a Message
as Private or Urgent
51
When you compose a voice message, you can select Private or Urgent
from the delivery options. If you do not select a delivery option, your
message is sent as a Normal message.
■
Private Messages — The recipient cannot forward the message to
others.
■
Urgent Messages — Places the message at the beginning of the
recipient’s message queue. Urgent messages are heard first.
1 Follow the steps in “Replying to a Message”, “Forwarding a Message”,
or “Creating and Sending a Message” earlier in this chapter.
2 In step 4 of those instructions, press 9.
3 To mark the message Urgent, press 1. To mark the message Private,
press 2.
4 To send the marked message, press 1, or listen to the prompts for other
choices.
Forwarding
Incoming Calls to
Your Call Coverage
Point
You can configure your NBX Telephone so that all incoming calls go
directly to your call coverage point, which may be your voice mailbox, the
Auto Attendant or receptionist, or a different telephone number. When a
call comes in, the telephone rings once, which gives you the chance to
answer the call, and then sends the call to your call coverage point.
On an NBX 3102 Business Telephone:
1 Press the
(Forward to Mail) button. The indicator light turns on.
2 To turn off Forward to Mail, press the button again. The light turns off.
On an NBX 1102, 2102, or 2102-IR Business Telephone:
1 Press the FWD MAIL (Forward to Mail) button. The indicator light turns
on.
2 To turn off Forward to Mail, press the button again. The light turns off.
On an NBX 2101, 3101, or 3101SP Basic Telephone:
1 Pick up the handset.
2 Press the Feature button and 440. FWD appears in the display panel.
3 To turn off Forward to Mail, pick up the handset and press the Feature
button and 440 again. FWD disappears from the display panel.
52
CHAPTER 6: NBX MESSAGING
To prevent the telephone from ringing even once, use the Do Not Disturb
feature. See “Do Not Disturb” in Chapter 8.
To view your current Forward Calls to Mail setting, log in to
NBX NetSet > User Information > Feature Settings.
Other Ways to
Manage Your Voice
Mail Messages
You can listen to and, in some configurations, delete your voice messages
from within an e-mail application or a messaging application using your
Internet browser. For details, see “Listening to Your Messages in Your
E-mail or Browser” in Chapter 9.
Other Kinds of
Mailboxes
The NBX system allows you (for the greeting-only mailbox) or the
administrator (for phantom or group mailboxes) to set up mailboxes for
special situations, as described in this section.
Greeting-Only
Mailbox
When you designate your mailbox as a greeting-only mailbox, callers hear
your personal greeting but they cannot leave a voice mail message.
To change your voice mailbox to a greeting-only mailbox, select
NBX NetSet > NBX Messaging > Greeting Only Mailbox.
Examples:
■
When you take an extended leave of absence, you can create a
personal greeting with your scheduled date of return and whom to
call during your absence. Callers can be transferred but are unable to
leave voice messages for you. When you return, clear the Greeting
Only Mailbox check box so that callers can leave messages again.
■
If you are a teacher, you can create a new personal greeting on the
school’s NBX system every day to explain homework assignments.
Students call in to the greeting-only mailbox to get the homework
information but cannot leave a message for you on this mailbox.
■
If you are the administrator, you can create a greeting-only mailbox
and use the personal greeting to post information for employees, such
as a notice that the offices are closed because of bad weather.
When you create the personal greeting, remember to tell callers that they
cannot leave messages in this voice mailbox. For instructions on changing
the personal greeting, see “Changing Your Name Announcement and
Personal Greeting” earlier in this chapter.
Other Kinds of Mailboxes
53
In addition to preventing a caller from leaving a message, a greeting-only
mailbox does not allow anyone to forward or create and send a message
to it or reply to a message that was sent from its extension
Avoid adding a greeting-only mailbox to a personal voice mail group list.
Phantom Mailbox
A phantom mailbox does not have an actual telephone associated with it.
The administrator sets up a phantom mailbox.
Examples:
■
If you are a sales representative who travels constantly for your
organization and never comes into the office, you still need a way to
receive telephone messages. Using your phantom mailbox, you can
retrieve, forward, and save messages in the same way that any other
employee can but without a physical telephone connected to your
NBX system.
■
If you are an employee who lives a long distance from your office and
works from home, customers and others can leave messages in the
your phantom mailbox and you can call in to the NBX system to
retrieve them, or you can listen to them from the NBX NetSet utility.
You retrieve messages from a phantom mailbox in the same way that you
retrieve messages from a personal mailbox. See “Listening to NBX
Messages” earlier in this chapter.
Group Mailbox
A group mailbox is a voice mailbox from which a group of users can
retrieve messages. Your administrator creates group mailboxes and can
explain how to retrieve messages that are left in the group mailbox.
Example:
■
During nonbusiness hours, the system can send incoming telephone
calls for your sales department to a group mailbox. Your administrator
assigns to the appropriate sales people the ability to listen to, forward,
or otherwise handle all messages that are directed to the group
mailbox.
Your administrator can assign (map) a Message Waiting Indicator for the
group mailbox to an Access button on the NBX Business Telephone of
each group member. The light next to the mapped button indicates when
the group mailbox has messages in it. Any group member can press the
button to retrieve messages from the group mailbox.
54
CHAPTER 6: NBX MESSAGING
7
STANDARD FEATURES
This chapter describes standard features of the NBX Business and Basic
Telephones. It covers these topics:
■
Answering a Call
■
Using the NBX Telephone Display Panel
■
More Ways to Dial a Call
■
Setting Your Call Coverage Point
■
Putting a Call on Hold
■
Transferring a Call
■
Direct Mail Transfer
■
Establishing a Conference Call
■
Setting the Volume
For help on accessing NBX features from an analog telephone, see the
NBX Feature Codes Guide in the NBX NetSet utility.
If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of the
instructions in this chapter.
56
CHAPTER 7: STANDARD FEATURES
Answering a Call
Caller ID
To answer an incoming call, pick up the handset. Or if you are using an
NBX Business Telephone you can press the Speaker button. If you are
using an NBX 3101SP Basic Telephone, you can press
(Speaker).
The display panel on your NBX Telephone shows the name and extension
of an internal caller. For an external caller, if your organization purchases
Caller ID service from your telephone company and if the external caller
allows Caller ID information to be broadcast, the display panel shows the
external caller’s name and telephone number.
An unanswered call on any telephone on the NBX system is forwarded to
the call coverage point that you specify in NBX NetSet > User
Information > Call Forward. To specify the number of times that your
telephone rings before the call is forwarded or to specify where you want
the call to go, see “Setting Your Call Coverage Point” later in this chapter.
Answering a
Second Call
On NBX Business Telephones or 3101 and 3101SP Basic Telephones,
when a new call arrives while you are on a call:
1 Press Hold (3102, 1102, 2102, 2102-IR) or
the current call on hold.
(3101, 3101SP) to put
2 Press the Access button for the line on which the new call is arriving.
3 To return to the earlier call, hang up the new call, or put it on hold, or
transfer it, and then press the Access button for the original call.
On the NBX 2101 Basic Telephone, use Table 11 to manage the two lines.
Table 11 Managing Multiple Calls on the NBX 2101 Basic Telephone
Line A
Line B
How to Manage New Calls
Active call
Ringing
To answer the incoming call, press Call Toggle. (If
you do not answer, the system sends the second call
to your call coverage point.)
Active call
On hold
To toggle to the call that is on hold, press Call
Toggle. To return to the first call, press Call Toggle.
Using the NBX Telephone Display Panel
57
Table 11 Managing Multiple Calls on the NBX 2101 Basic Telephone (continued)
Line A
Line B
How to Manage New Calls
On hold
Ringing
If you have placed one call on hold:
On hold
Active or on
hold
On hold
On hold
■
And you do not hang up the handset, and the
other line rings, press Call Toggle to return to the
call on hold. Then press Call Toggle to answer
the incoming call.
■
And you do hang up the handset and the other
line rings, pick up the handset to connect to the
incoming call. Press Call Toggle to switch calls.
If you have placed two calls on hold:
■
And you do not hang up the handset, press Call
Toggle to return to the call you most recently
placed on hold. Then press Call Toggle again to
return to the line you first placed on hold.
■
And you do hang up the handset, pick up the
handset to return to the call you most recently
placed on hold. Then press Call Toggle to be
connected to the line you first placed on hold.
If a third call comes in while you have one active call
and one on hold, or two calls on hold, the system
forwards the third caller directly to your call
coverage point. See “Setting Your Call Coverage
Point” in Chapter 7 for call forwarding details.
See also “Status Icons” in Chapter 5 for the indicators in the NBX 2101
Basic Telephone’s display panel during these calls.
Using the NBX
Telephone
Display Panel
Use the telephone display panel of your NBX Telephone to dial a number:
■
Call Logs — Logs of the most recent calls to and from your telephone
(Missed Calls, Answered Calls, Dialed Calls).
■
Directory — A list of the users on your system and their extensions
■
Personal Speed Dials — A list of personal speed dial numbers that
you have set in NBX NetSet > Speed Dials
■
System-wide Speed Dials — A list of the system-wide speed dial
numbers set by your administrator. You can print and view these
numbers in NBX NetSet > System Speed Dials.
58
CHAPTER 7: STANDARD FEATURES
To access the display panel lists:
1 Pick up the handset. Press the up or down scroll key to the right of the
display.
On NBX Business Telephones or 3101 and 3101SP Basic Telephones, you
can press a scroll key and select a number to dial without picking up the
handset. Note, however, that the 3101 Basic Telephone does not support
speaker phone operation. With the 3101, you must use the handset to
speak to the person on the call.
2 Use the scroll keys to move through the lists. When you see the list that
you want to use, press the button under Slct (Select).
3 Use the scroll keys to move to the name or number that you want to call.
Verify that the cursor is at the entry you want, and press the button under
Slct.
4 To move back to the previous menu, press the button under Back.
5 To leave the lists entirely, press the button under Exit, or press an Access
button that is programmed for Release, or hang up.
Tips on
Using the Lists
After you press the up or down scroll key (3102 Business Telephone scroll
keys shown), if you do not select an item immediately, the display
alternates between the list:
Call Logs
Directory
and the menu choices:
Select an entry
Slct |
Back
|
Exit
More Ways to Dial a Call
59
In the user directory, names appear in alphabetical order, by last name. The
system updates the directory when the administrator adds or removes users.
Lee Man Yee
Lee Margaret
In the user directory, to move quickly to the first name that begins with a
particular letter, you can use the key pad. For example: press 3 to show
the first name that begins with D; press 3 twice to move to the first name
that begins with E; press 3 three times to move to the first name that
begins with F. Then scroll up or down to the name that you want.
More Ways to Dial
a Call
An Internal Call
This section describes other standard dialing features. For information on
dialing from an analog telephone, see the NBX Feature Codes Guide in
the NBX NetSet utility.
To dial an internal call:
1 Pick up the handset or, on NBX Business Telephones, press the Speaker
button. On a 3101SP Basic Telephones, you can press the
button. You
hear the dial tone. For an internal call, if your telephone line appearances
are mapped to external lines or if you inadvertently chose an external line,
select an internal line.
2 Use the display panel to find and dial the last name of the person whom
you want to call in the user directory, find and dial one of the numbers in
a speed dial directory, or dial the person’s 3-digit or 4-digit extension.
3 When you are finished, hang up the handset, or if you are using the
Speaker, press the Speaker or the
button again to end the call.
For details about placing calls to remote or branch offices, see “Dialing a
Call to a Remote Office” in Chapter 9.
An External Call
To dial an external call:
1 Pick up the handset or, on NBX Business Telephones, press the Speaker
button. On a 3101SP Basic Telephones, you can press the
button. You
hear the Dial Tone. If your line appearance is mapped to an internal line,
dial 9, 8 or whatever you need to access an external line. If you are using
60
CHAPTER 7: STANDARD FEATURES
an NBX Business Telephone or the 3101SP Basic Telephone and one of
the Access buttons is configured to access an external line directly, press
that button.
2 Dial the number, or use the display panel on an NBX Telephone to scroll
to a missed, answered, or dialed number, or a personal or system-wide
speed dial number. If you have programmed one of the One-Touch
buttons on the NBX Business Telephone, press that button.
3 When you finish speaking, hang up the handset, or if you are using the
Speaker, press the Speaker or the
button again to end the call.
Redialing a Call
On an NBX Business Telephone:
■
Pick up the handset and press Redial to dial the most recent number
that you called.
OR
■
Use the Call Logs to redial a recently missed, answered, or dialed call.
On an NBX Basic Telephone:
■
Pick up the handset and then press the Feature button + 401 to dial
the most recent number that you dialed.
OR
■
Setting Your Call
Coverage Point
Use the Call Logs on the display panel to redial a recently missed,
answered, or dialed call.
Calls that come in directly to your extension go to the call coverage point
that you specify in the NBX NetSet utility.
Calls that come to your telephone through hunt groups and calling
groups follow the call coverage path that your administrator sets up for
the group. See “Hunt Groups and Calling Groups” in Chapter 9.
Use this feature to specify:
■
How many times you want your telephone to ring before the system
forwards unanswered calls
■
Your call coverage point, which is where you want your calls to go
when you do not answer
Putting a Call on Hold
61
To change the number of rings or the call coverage point:
1 Log in to NBX NetSet > User Information > Call Forward.
2 Select your choice for the Number of rings before forwarding a call.
3 Select a call coverage point:
■
If you select Forward Call to Phone Number, type that number in
the Phone Number field. Do not use parentheses, hyphens, or spaces.
For external calls, start by entering a 9 or 8 or whatever required to
access an outside line. Example: 912815551212 dials (281) 555-1212.
The number that you choose may be limited by your call permissions. To
view your permissions, see NBX NetSet > User Information > Call
Permissions.
■
If you select Disconnect (no coverage), the system disconnects an
incoming call if it is not answered after the specified number of rings.
4 Click Apply, and then click OK.
Putting a Call
on Hold
To put a call on hold for any reason:
On NBX Business Telephones or 3101 and 3101SP Basic Telephones:
1 Press the Hold button (3102, 1102, 2102, 2102-IR) or
3101SP).
button (3101,
2 To return to the call, press the appropriate Access button.
On an NBX 2101Basic Telephone:
1 Press the Hold button.
2 To return to the call, press the Call Toggle button.
Dialing Another Call
To place a call on hold to dial a new call:
On NBX Business Telephones or 3101and 3101SP Basic Telephones:
1 Press the Hold button (1102, 2102, 2102-IR) or
3101SP).
button (3101,
2 Press one of the Access buttons that is currently not being used.
Typically, the bottom three Access buttons in the column on the left of
the 3102 Business Telephone, the bottom three Access buttons in the
column on the right of the 1102, 2102, or 2102-IR Business Telephones
62
CHAPTER 7: STANDARD FEATURES
are reserved for your extension. The first two Access buttons on the left
of a 3101 or 3101SP Basic Telephone are used for your extension. Your
system administrator can verify the number and location of Access
buttons on your telephone.
3 When you hear dial tone, dial the second call.
On an NBX 2101 Basic Telephone:
1 Press the Hold button.
2 To obtain dial tone to make the second call:
■
If you did not hang up the handset, press and release the hook switch.
■
If you did hang up the handset, pick it up again.
3 When you hear dial tone, dial the second call.
More Than One Call
The number of simultaneous calls that you can have on your NBX
Telephone is limited by the number of Access buttons that are defined for
your extension. The default is the bottom three buttons in the column of
Access buttons on the left of the 3102 Business Telephone, the bottom
three Access buttons in the column on the right on the 1102, 2102, or
2102-IR Business Telephones, and the first two Access buttons on the left
of 3101 and 3101SP Basic Telephones. Your administrator can verify the
number and location on your telephone.
To place more than one call on hold on an NBX Business Telephone or a
3101 or 3101SP Basic Telephone:
1 To place the current call on hold, press the Hold button (3102, 1102,
2102, 2102-IR) or
button (3101, 3101SP).
■
To make a call, press one of the Access buttons that is currently not
being used. When you hear dial tone, dial the call.
■
To receive a call, locate the flashing status light that indicates the
incoming call and press the associated Access button.
2 To place the new call on hold, press Hold or
.
3 To return to either call, press the appropriate Access button.
4 To place or receive another new call, repeat the previous steps.
Transferring a Call
63
To place more than one call on hold on an NBX 2101 Basic Telephone
1 Press the Hold button.
2 Make or receive a new call:
■
To obtain dial tone and make a second call:
■
■
If you did not hang up the handset, press and release the hook
switch.
If you did hang up the handset, pick it up again.
When you hear dial tone, dial the second call.
■
To answer a call:
■
If you did not hang up the handset, press the Call Toggle button.
■
If you did hang up the handset, pick it up again.
3 To place the second call on hold, press the Hold button.
On an NBX 2101 Basic Telephone, you can place at most two calls on
hold.
On the NBX 2101 Basic Telephone, if you have placed two calls on hold:
Transferring a Call
■
And you did not hang up the handset, press Call Toggle to return to
the call that you most recently put on hold. Then press Call Toggle
again to put that call on hold and return to the second call.
■
And you did hang up the handset, pick up the handset to return to
the call that you most recently put on hold. Then press Call Toggle to
put the call on hold and return to the second call.
When you answer an incoming telephone call, the Transfer feature allows
you to send that call from your telephone to any other internal line or, if
your call permissions allow, to an outside line. To view your permissions,
log in to NBX NetSet > User Information > Call Permissions. Your
administrator can change your call permissions.
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CHAPTER 7: STANDARD FEATURES
Announced
(Screened) Transfer
Before you complete a transfer, you can announce to the recipient that
you are transferring a call. The recipient can then decide whether to take
the call. To announce a transfer:
1 While on a call, press the Transfer button. The system places the caller
on hold and selects a new line.
2 Dial the extension number to which you want to transfer the call.
3 When the recipient answers, announce the call.
■
If the recipient wants to take the call, press Transfer again to
complete the transfer, and hang up the handset.
■
If you are on an NBX Business Telephone or a 3101 or 3101SP Basic
Telephone and the recipient does not want to take the call, retrieve it
by pressing the Access button on which the call originated.
■
If you are on an NBX 2101 Basic Telephone, and the recipient does not
want to take the call, press and release the hook switch to disconnect
the attempted transfer, and then retrieve the original call by pressing
Call Toggle.
Your administrator can disable Announced Transfers (by enabling the One
Button Transfer feature) for the entire NBX system. When that setting is
enabled, every time that you press the Transfer button, the current call is
transferred as soon as you dial the extension — without waiting for you
to announce the call.
Blind Transfer
In a blind transfer, you transfer the call without notifying the recipient:
1 While on a call, press the Transfer button. The system places the caller
on hold and selects a new line.
2 Dial the number to which you want to transfer the call.
3 As soon as you hear a full ring, press the Transfer button and hang up.
(If you press the Transfer button too soon after you dial the number, the
transfer may not occur.)
Direct Mail Transfer
You can transfer a call directly into another user’s voice mailbox. The call
does not ring on that user’s telephone.
Calls transferred to a user’s mailbox by means of Direct Mail Transfer are
always directed into that user’s voice mailbox, even if the recipient has
specified a different call coverage point.
Establishing a Conference Call
65
On an NBX Business Telephone:
1 While you are on a call, press the Access button assigned to Direct Mail
Transfer.
2 Dial the extension of the person to whose voice mailbox you want to
transfer the call.
3 Hang up the handset.
On an NBX Basic Telephone:
1 While you are on a call, press the Feature button and 441.
2 Dial the voice mail extension of the person to whose voice mailbox you
want to transfer the call.
3 Hang up the handset.
Establishing a
Conference Call
You can establish a Conference Call with up to four parties, including
yourself. You must be using a telephone on the NBX system to establish
the call. The other three parties can be any combination of internal and
external parties.
On NBX Basic Telephones, you must use the Feature Code instructions
shown in parentheses. For NBX Business Telephones, use either the
Conference button or the Feature Code instructions.
From an NBX Telephone, follow these steps:
1 Dial a call, or receive a call from someone else. Two parties are now on
the call.
2 While on the call, press the Conference button (or press Feature + 430).
The system selects a new line and places the first party on hold.
3 Dial a call to an internal or external third party.
■
For an announced conference, wait for the third party to answer the
call, and then press the Conference button (or Feature + 430) again.
■
■
Until you press the Conference button (or Feature + 430) the
second time, the second party remains on hold, and you may
converse with the third party privately.
For a blind conference, press the Conference button (or Feature +
430) immediately after you dial the number. You return to the
conference, and you and the second party hear the called party’s
telephone ringing.
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CHAPTER 7: STANDARD FEATURES
If the third party answers, three parties are now in the conference call.
If the third party is internal and does not answer, the attempt to
conference that party is cancelled. You cannot establish a conference call
with an NBX user’s voice mailbox.
4 Repeat steps 2 and 3 to conference in a fourth party.
Disconnecting the
Last Person
That You Called
■
On NBX Business Telephones, you can activate speaker phone
operation during the conference call by pressing the Speaker button.
On a 3101SP Basic Telephone, you can press the
button to activate
speaker phone operation.
■
You can turn off the microphone or the mouthpiece on the handset
by pressing the Mute button (1102, 2102, 2102-IR) or
button
(3102, 3101, 3101SP). The other parties cannot hear you, but you can
hear them.
■
For details about the Speaker and Mute features, see “Telephone
Buttons and Controls” in Chapter 2 for the 3102 Business Telephone,
“Telephone Buttons and Controls” in Chapter 3 for the 1102, 2102,
and 2102-IR Business Telephones, or “Telephone Buttons and
Controls” in Chapter 4 for the 3101 and 3101SP Basic Telephones.
Use the Conference Drop feature to disconnect the last person that you
add to a conference call. This feature is helpful if, when you add a party,
your call is answered by someone else.
■
Only the person who added the last caller to the conference call can
drop that caller.
■
Your administrator can configure any Access button on an NBX
Business Telephone or the Attendant Console to be a Conference
Drop button.
On an NBX 2101 Basic Telephone, or a telephone that does not have a
button programmed for Conference Drop:
1 Press the Feature button and 431.
2 The system returns you to the others who are in the conference call.
More About
Conference Calls
■
To place your part of a conference call on hold, press the Hold button
(3102, 1102, 2102, 2102-IR, 2101) or
button (3101, 3101SP).
The other parties can talk among themselves, but they cannot hear
you. Music on hold does not play when a conference call is on hold.
Setting the Volume
Setting the Volume
67
■
To transfer a conference call to another telephone, press the Transfer
button. Dial the number to which you want to transfer the call,
announce to the recipient (optionally) that you are transferring a
conference call, and then press the Transfer button again. All of the
conferenced parties are transferred except yourself.
■
Your ability to drop the last person that you added to the conference
is transferred to the person who accepts the transfer.
On any NBX Telephone, use the Volume Control buttons to raise or
lower one of these volumes:
■
Ring Volume — To raise or lower the volume of the ring, press the up
or down Volume Control button repeatedly while your telephone is
ringing, until the volume is at the level that you prefer. To read how
ringer volume is different from ringer tone, see “Ringer Tones” in
Chapter 8.
■
Handset Volume — To raise or lower the volume of the dial tone or
the sound that you hear when you are using the handset, pick up the
handset and then press the up or down Volume Control button
repeatedly until the volume is at the level that you prefer. You can
change the handset volume during a conversation or by listening to
the dial tone.
■
Speaker Volume (NBX Business Telephones or 3101 and 3101SP
Basic Telephones) — To raise or lower the volume of the sound that
you hear when you are using the speaker phone for a conversation or
just listening to the dial tone, press the Speaker button and then
press the up or down Volume Control button repeatedly until the
volume is at the level that you prefer.
■
Headset Volume — To raise or lower the volume of the dial tone or
the sound that you hear on the headset, put on the headset and
activate it as specified for your headset. When you hear the dial tone
or during a conversation, press the up or down Volume Control
button repeatedly until the volume is at the level that you prefer. See
“Using a Headset” in Chapter 8.
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CHAPTER 7: STANDARD FEATURES
8
PERSONALIZING YOUR TELEPHONE
Your NBX® Networked Telephony System has many features that can
make your telephone easier to use. This chapter describes:
■
Guidelines About Features on NBX Telephones
■
Ringer Tones
■
Speed Dials
■
Off-Site Notification
■
Do Not Disturb
■
Preventing Unauthorized Use of Your Telephone
■
Class of Service Override
■
Palm Integration
■
Using a Headset
For help on accessing NBX features from an analog telephone, see the
NBX Feature Codes Guide below any screen in the NBX NetSet™ utility.
For how to set up your NBX NetSet password for the first time, see
Chapter 1.
If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of these
instructions.
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CHAPTER 8: PERSONALIZING YOUR TELEPHONE
Guidelines About
Features on NBX
Telephones
Ringer Tones
■
If your telephone does not have a button programmed for Feature,
ask your administrator to program one.
■
Because your administrator determines whether some of the features
that are described in this chapter are available for your telephone or
for the entire system, some of these features may not be available to
you.
■
The settings on your telephone, including your extension, personal
settings, and system settings, remain the same even when you move
your telephone from one Ethernet jack to another, as long as both
Ethernet connections are part of the same LAN.
■
Because your extension and personal settings are associated with your
telephone, you cannot switch your telephone with another user’s
telephone without first having your administrator reassociate your
profile with the other telephone.
To help you to distinguish the ring tone of your NBX Business Telephone
or NBX Basic Telephone from the sound of other phones, use the
NBX NetSet utility to select one of nine ringing tones. You can also
choose Silent Ring to disable audible ringing.
To change the ringer tone:
1 Verify that your computer has a sound device (a USB headset or a sound
card with either headphones of speakers).
2 Log in to NBX NetSet > Ringer Tones.
3 Click each of the nine Sample Ringer Tone buttons to hear the choices.
4 From the Ringer Tone Setting pull-down list, select the number of the
tone that you want.
5 Click Apply.
Speed Dials
This section describes the types of speed dials — personal speed dials and
system-wide speed dials, plus the special case for NBX Business
Telephones, called One-Touch speed dials. It also describes how you can
print a list of speed dials and a set of labels for your telephone, showing
which of your buttons are mapped to features and speed dial numbers.
Although 3101 and 3101SP Basic Telephones each have two Access
buttons that can be made available by your administrator for One-Touch
Speed Dials
71
speed dial numbers, these buttons are mapped by default as a Feature
button and a Transfer button.
Personal Speed Dials
You can create a list of up to 99 personal speed dials (using ID numbers
601 through 699) for any telephone on the NBX system. These speed
dials are available only from the telephone for which they were created.
You create, view, and print your personal speed dial list using the NBX
NetSet utility. You can view and dial a personal speed dial number using
the telephone display panel of any NBX Telephone.
Your first personal speed dial numbers appear on whichever of the Access
buttons at the right of your NBX Business Telephone are not used for
other purposes.
The bottom 3 buttons on an NBX Business Telephone are normally
reserved for your extension. On an NBX 3102 Business Telephone, by
default, your extension appears on the bottom 3 buttons of the left
column of 9 buttons. On the 1102, 2102, and 2102-IR Business
Telephones, your extension appears by default on the bottom 3 buttons
of the column of 12 buttons.
Your administrator may have mapped some of the buttons to features.
See “Special Case: One-Touch Speed Dials” later in this chapter.
To assign or change a personal speed dial number:
1 Select NBX NetSet > Speed Dials > Personal.
2 In the Personal Speed Dials box, select an unassigned speed dial ID
number, or select the speed dial ID number for which you want to change
the speed dial number.
3 In the Destination Number text box, type the telephone number that
you want the system to dial when you use that ID number.
Include all of the prefix numbers that you would normally dial, such as a 9
or 8 or 1 to access an outside line, and, if necessary, the country code or
area code. Do not use spaces, hyphens, commas, or other nonnumeric
characters.
4 In the Description text box, type a brief description, usually a name, that
corresponds to the number.
5 After you have made all of your changes to the personal speed dials, click
Apply, and then click OK.
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CHAPTER 8: PERSONALIZING YOUR TELEPHONE
To use a personal speed dial:
1 Pick up the handset or, if you are using an NBX Business Telephone, you
can press the Speaker button.
2 Press the Feature button plus the 3-digit personal speed dial code for the
number that you want to call, or scroll to Personal Speed Dials on the
display panel, press Slct, scroll to the number that you want to dial, and
press Slct again.
If you dial a speed dial code that has no number assigned to it, the display
panel shows the message “No number stored.”
System-wide
Speed Dials
The administrator can set up to 100 system-wide speed dials (using ID
numbers 700 through 799) for numbers that are dialed frequently by
many internal users. You can view the system-wide speed dial list through
the NBX NetSet utility, or you can view and dial from it using the
telephone display panel.
You can ask the administrator to map a system-wide speed dial ID
number to one of the Access buttons on your telephone. See “Special
Case: One-Touch Speed Dials” next.
To use a system-wide speed dial:
1 Pick up the handset or, if you are using an NBX Business Telephone, you
can press the Speaker button.
2 Press the Feature button plus the 3-digit system-wide speed dial ID code
for the number that you want to call, or scroll to System Speed Dials on
the display panel, press Slct, scroll to the number that you want to dial,
and press Slct again.
If you dial a speed dial code that has no number assigned to it, the display
panel on your telephone shows the message “No number stored.”
Speed Dials
Special Case:
One-Touch
Speed Dials
73
(NBX Business Telephones only) In most circumstances, your
administrator designates 3 Access buttons as extension lines to manage
incoming and outgoing telephone calls.
■
NBX 3102 Business Telephone — See item 1 in Figure 2 in
Chapter 2.
■
NBX 1102, 2102, and 2102-IR Business Telephones — See item 8
in Figure 4 in Chapter 3.
Although 3101 and 3101SP Basic Telephones each have two Access
buttons that can be made available by your administrator for One-Touch
speed dial numbers, these buttons are mapped by default as a Feature
button and a Transfer button.
Any of the remaining buttons that the administrator has not mapped to a
feature or system-wide speed dial is available for a One-Touch speed dial.
Use either the One-Touch or the Personal speed dial screen to assign or
change the One-Touch speed dial numbers on your telephone. If you
make a change in one screen, it appears in the other screen. See
“Personal Speed Dials” or follow these steps for the One-Touch screen.
To add or change a One-Touch speed dial on an available Access button:
1 Log in to NBX NetSet > Speed Dials > One Touch.
2 Any box that has an asterisk in the right margin is available for a personal
or system-wide speed dial. In any of the asterisked text boxes under
Number, type the telephone number to which you want to assign a
speed dial button. Or change the telephone number in a box that already
has a speed dial number.
Include all of the prefix numbers that you would normally dial, such as a 9
or 8 or 1 to access an outside line, and, if necessary, the country code or
area code. Do not use spaces, hyphens, commas, or other nonnumeric
characters.
3 In the Description text box, type a brief description, usually a name that
corresponds to the number.
4 After you have made all of your changes to the One-Touch speed dials,
click Apply, and then click OK.
If you make a change in this screen, the change also appears in the
Personal Speed Dials screen. See “Personal Speed Dials” earlier in this
chapter.
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CHAPTER 8: PERSONALIZING YOUR TELEPHONE
Printing
Speed Dial Lists and
Labels
You may find it useful to have a paper list of personal or system speed
dials. You can also create paper labels for your telephone.
To print a list of speed dials:
1 Log in to NBX NetSet > Speed Dials > Personal or System-wide.
2 Click
3 A list appears with all of the personal or system-wide speed dial numbers
that are allocated to your telephone.
4 Click
to print the list.
You can print labels that identify the numbers and features that are
assigned to Access buttons on your telephone using the LabelMaker in
the NBX NetSet utility or on the NBX Resource Pack CD.
To print labels for your telephone:
1 Log in to NBX NetSet > Speed Dials > Telephone Labels. Save the file
to your choice of location on your PC, and then open the file:
a Locate the file, labels.exe, using one of these methods:
■
Open Windows Explorer and navigate to the file.
■
Double-click My Computer and navigate to the file.
■
Depending on your operating system, click Start > Find > Files or
Folders or Start > Search > For Files or Folders, and type the
name of the file, labels.exe, in the appropriate text box.
b Double-click the file icon to start the LabelMaker program.
2 Find the page in the LabelMaker that has labels for your telephone.
3 Edit the label template by clicking any of the label text boxes to highlight
the existing text, and then typing new text.
4 Press Tab to move to the next text field in the label.
5 Click the Print button at the top of the LabelMaker screen to open the
Print dialog. Be sure to specify which page you want to print. Typically,
the default is to print all pages.
6 Click Print.
7 Cut out the labels and put them in the label holders of your NBX
Telephone or your Attendant Console.
Off-Site Notification
75
8 To save the edited LabelMaker, click the Save button at the top of the
LabelMaker screen. Or you can click File > Save As to save the
LabelMaker to a new location.
To reuse your saved LabelMaker, you must run the file that you saved to
your computer. If you download the LabelMaker from the NBX NetSet
utility again, you get the default version, and the download might
overwrite your saved LabelMaker. To create a Windows Desktop shortcut
to your saved LabelMaker, right-click the saved file and then click
Send To > Desktop (create shortcut).
Off-Site
Notification
When you enable off-site notification, the NBX Messaging system notifies
you that you have received voice mail. You can then retrieve your
messages. Off-site notification consists of one cycle of up to five attempts
to reach you, one attempt for each Attempt row that you configure in the
Off-Site Notification screen.
If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of these
instructions.
To configure off-site notification for your NBX voice mailbox:
1 In NBX NetSet > NBX Messaging > Off-Site Notification, look for the
System and Group columns in the upper right corner. If the columns
show “Yes,” your system administrator has enabled off-site notification
for the NBX system and for the Class of Service group to which your
telephone belongs. If “No,” ask to have these features enabled.
2 Check Enabled.
3 If you want to be notified only about urgent voice mail messages, also
check Urgent Messages Only.
4 In the first Attempt row, in the Method drop-down list, select Pager,
VoiceMail, or EMail
The cycle of notice behaviors differs depending on the method that you
specify for the first attempt. See “Notice Behaviors” later in this chapter.
5 In the Number/Address field:
■
If you selected Pager for Method in step 4:
■
Enter a pager number. Do not use parentheses, hyphens, or spaces.
Ask your administrator if you need to include the area code and
any other digits that your system needs to dial an outside number,
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CHAPTER 8: PERSONALIZING YOUR TELEPHONE
such as 9, 8, 1, or 0. After you receive the pager message, you call
in to your voice mailbox to listen to your messages.
■
■
In the Numeric Page field, indicate what you want the pager to
display. Enter a series of digits, such as your telephone extension
number.
If you selected VoiceMail for Method in step 4:
■
Enter the telephone number at which you want to be notified. Do
not use parentheses, hyphens, or spaces. Ask your administrator if
you need to include the area code and all other digits that your
system needs to dial an outside number, such as 9, 8, 1, or 0.
When you choose to be notified by voice mail, the NBX system calls
the number that you enter in this field. When you answer the call,
the system announces the new voice message and allows you to
follow the prompts to access your voice mailbox and listen to and
delete any of your messages.
■
If you selected EMail for Method in step 4:
■
Enter the e-mail address at which you want to be notified. You can
use different e-mail addresses for different Attempts.
When you choose to be notified by e-mail message, the NBX
system sends you an e-mail message for each voice mail message
that you receive. The voice message may be attached to the e-mail
message as a WAV file. See the tables in “Notice Behaviors” later
in this section.
You can listen to the messages using your PC sound device (a USB
headset or a sound card with either speakers or headphones).
If you delete the e-mail notice with its attached WAV file after you listen
to the message, you delete only the copy. The original voice mail message
remains in your NBX voice mailbox. You must log in to the NBX voice mail
system by telephone or through the NBX NetSet utility to delete your
messages.
6 From the Interval drop-down list box, select the number of minutes that
you want the system to wait after each attempt before it moves to the
next attempt.
The “best” time interval depends on the Attempt method that you
choose. For instance, allow sufficient time after a Pager notification for
the usual delay at your pager supplier.
7 Click Apply.
8 Repeat steps 4 through 7 to set up additional attempts if you want.
Off-Site Notification
77
The cycle of notice behaviors differs depending on the method that you
select for the first attempt. See “Notice Behaviors” at the end of this
section.
9 You do not need to configure every Attempt row. When you have
configured all of the Attempt rows that you want, click OK. The NBX
Messaging tab appears.
10 Test your off-site notification settings by leaving yourself a voice mail
message.
Additional Notes
■
You can use the same notification method for all five attempts, or any
combination of methods.
■
If your voice mailbox is full and someone tries to leave you a voice mail
message, the NBX system does not send you an e-mail notification.
■
When you activate the Telephone Locking feature on your
telephone, the NBX system sends you off-site notification messages
only if the notification number (for example, your pager number) is a
toll-free telephone number. See “Telephone Locking” later in this
chapter.
Notice Behaviors
These tables explain how the cycle of notice behaviors depends on the
method that you select for the first attempt. See the definitions as well
as “Resetting the Off-Site Notification Cycle” on the next page.
■
If you specify EMail for the first attempt:
Attempt
Method
Notice Behavior
1
E-mail
■
You receive an e-mail notice for each voice
message.
■
Each e-mail notice contains information about
the voice message (like time of receipt and the
number that called), and the voice message is
attached as a WAV file.
and then you configure attempt:
2 through 5 as
E-mail
■
You receive an additional e-mail notice for each
voice message.
■
The second e-mail notice contains no
information about the voice message (like time
of receipt and the number that called) and no
WAV file attachment.
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CHAPTER 8: PERSONALIZING YOUR TELEPHONE
Attempt
Method
Notice Behavior
2 through 5 as
Pager
■
You receive a pager call for each voice
message.
2 through 5 as
VoiceMail
■
You receive a telephone call for each voice
message. Follow the prompts to log in and
listen to messages, or log in to the NBX NetSet
utility.
■
If you specify Pager or VoiceMail for the first attempt:
Attempt
Method
Effect
1
Pager or
Voice Mail
■
You receive a telephone call or pager call for
only the first new voice message.*
and then you configure attempt:
2 through 5 as
E-mail
■
You receive an e-mail notice for only the first
new voice mail message.* The e-mail notice
contains no information about the voice
message (like time of receipt and number that
called) and no WAV file attachment.
2 through 5 as
Pager
■
You receive a pager call for only the first new
voice message.*
2 through 5 as
Voice Mail
■
You receive a telephone call for only the first
new voice message.*
*First new message means the first voice mail message that arrived at your mailbox since the
last time that you logged in to your voice mailbox through a telephone OR through the NBX
NetSet utility. Logging in restarts the cycle.
Resetting the Off-Site Notification Cycle
When you log in to your voice mailbox and hang up or log out (regardless
of whether you listen to or delete messages), you start the off-site
notification cycle again. You will be notified about the next message that
comes into your voice mailbox.
Do Not Disturb
When the Do Not Disturb feature is enabled, calls coming in to your
telephone immediately go to the call coverage point that you set in the
NBX NetSet utility. See “Setting Your Call Coverage Point” in Chapter 7.
You can ask your administrator to map the Do Not Disturb feature to an
available Access button on your NBX Telephone, or you can use the
Feature Code to enable and disable the feature.
Preventing Unauthorized Use of Your Telephone
79
When your telephone is in Do Not Disturb mode:
■
Your telephone does not ring when it receives an incoming call.
If you use an NBX Business Telephone or an NBX Attendant Console, the
associated status light does flash when a call arrives.
■
You can use the telephone to dial outgoing calls.
■
You can use the telephone to dial internal and external pages.
■
An NBX Business Telephone does not broadcast incoming paging
messages over the speaker.
■
If your telephone is part of a call pickup group, no other telephone in
the pickup group can retrieve a call that comes directly in to your
telephone. The incoming call goes immediately to the call coverage
point (voice mail, auto attendant, or other extension).
■
If your telephone is part of a hunt group, incoming calls to the hunt
group ring on your telephone. Calls coming in directly to your
telephone (not directed to the hunt group) do not ring on your
telephone. To prevent every call from ringing, you must enable Do Not
Disturb and also log out of the hunt group.
To enable and disable Do Not Disturb using the feature code:
1 Pick up the handset and press Feature + 446.
2 Hang up. Your telephone is now in Do Not Disturb mode. The display
panel on an NBX Telephone shows DO NOT DISTURB.
3 To disable Do Not Disturb mode, repeat steps 1 and 2. The DO NOT
DISTURB message disappears from the display panel.
To view your current Do Not Disturb setting even if you do not have an
NBX Telephone or if you are away from your desk, log in to NBX NetSet
> User Information > Feature Settings.
Preventing
Unauthorized Use
of Your Telephone
To prevent others from dialing long-distance or other unauthorized calls
from your telephone permanently, ask your administrator to adjust the
call permissions schedule for your extension, or you can adjust it
temporarily with the Telephone Locking feature.
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CHAPTER 8: PERSONALIZING YOUR TELEPHONE
Telephone Locking
To enable and disable the Locking feature using the feature code:
1 Pick up the handset and press the Feature button + 432. The display
panel on an NBX telephone prompts you to enter your password.
2 Enter your password + # and hang up. Your telephone is now locked.
The display panel shows the Lock icon and displays only the directory and
system-wide speed dials.
3 To turn off this feature, repeat steps 1 and 2. The Lock icon disappears,
and your call logs and personal speed dials are again available.
Additional Notes
■
When Telephone Locking is activated, a person using your telephone
can dial only toll-free calls, calls to emergency services (such as 911 in
the United States), or calls to telephone numbers that have been
programmed in your system as “internal” calls.
■
Even when Telephone Locking is active on your telephone, your
off-site notification choices remain in effect. That is, notification of
voice mail messages is sent to the outside telephone numbers or
paging numbers that you have specified in NBX NetSet > NBX
Messaging > Off-Site Notification, even if these numbers are not
toll-free.
If your system uses a messaging application other than NBX Messaging,
you will not be able to specify your Off-site Notification in the NBX NetSet
utility. Use the documentation for your messaging application instead of
these instructions.
■
Call Permissions
To view your current Telephone Lock setting if you do not have an NBX
Telephone or if you are away from your desk, log in to NBX NetSet >
User Information > Feature Settings.
Your administrator establishes Call Permissions to control the types of
calls that can be dialed from your telephone. The administrator can
configure these permissions to change depending on the time of day. For
example, your administrator can prevent long-distance calls from being
dialed from your telephone outside of business hours.
To view your current call permissions, log in to NBX NetSet > User
Information > Call Permissions.
Class of Service Override
Class of Service
Override
81
The Class of Service Override feature allows you to apply the features
of your own NBX telephone temporarily to another NBX telephone on the
same local network.
Example:
■
The telephones in your organization’s conference rooms are
configured so that long-distance telephone calls cannot be dialed
from it. You may, however, need to place a long-distance call during a
meeting. Using the Class of Service Override feature, you can apply
the features of your own telephone to the conference room telephone
for one call only and dial the call, assuming that your Call
Permissions allow you to make long-distance calls from your own
telephone.
If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of these
instructions.
To activate the one-call-only Class of Service Override from any NBX
telephone:
1 Pick up the handset.
2 Press the Feature button and 433.
3 Dial your telephone extension.
4 Dial your voice mailbox password and press #.
5 When you hear the dial tone, you can dial the call in the same way that
you do from your own NBX telephone.
When you use Class of Service (CoS) Override, any reports that are
generated on the NBX system indicate that the CoS features of your own
NBX telephone were applied temporarily to the telephone on which you
made the call.
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CHAPTER 8: PERSONALIZING YOUR TELEPHONE
Using a Headset
With the NBX 3102
Business Telephone
You can use a headset that has a microphone with any telephone on an
NBX system.
■
For how to use a typical headset and amplifier with telephones other
than the 3102 Business Telephone, see “General Headset
Instructions” later in this section.
■
For how to connect and use a headset with the 3102 Business
Telephone, read the next section.
The NBX 3102 Business Telephone has a headset jack located on the
underside of the telephone on the left side.
To prepare the headset for all calls on the 3102 Business Telephone:
1 Plug the headset connector into the headset jack on the underside of the
telephone. See Figure 1 in Chapter 2 for the location of the jack.
2 Press the Headset button. By default, this button is the Access button
just below the
(Program) button at the top right corner of the
telephone.
3 Verify that the indicator light beside the Headset button turns on.
To answer a call when you are using the headset:
1 Put the headset on. When a call comes in, press the System Appearance
button beside the flashing light. You are connected to the call.
The handset can be either on hook or off hook.
2 To end a call when you are using the headset, press the Release button
on the telephone. By default, the Release button is located at the
bottom of the right column of Access buttons.
Using a Headset
General Headset
Instructions
83
For all telephones other than the NBX 3102 Business Telephone, follow
these instructions.
You may need to modify some of these instructions for some headsets or
amplifiers. See the instructions that come with your equipment.
To prepare a headset for all calls:
1 Insert the cord for the headset amplifier into the handset cord receptacle
on the underside of the telephone.
2 Insert the cord for the telephone handset into the headset amplifier.
3 Put on the headset.
4 Pick up the telephone handset and set it on your desk.
To prepare a headset so that you can choose either the handset or the
headset for each call:
1 Insert the cord for the headset amplifier into the handset cord receptacle
on the underside of the telephone.
2 Insert both the headset cord and the handset cord into the headset
amplifier.
3 For headset calls: Lift the handset off the telephone and leave it off. Use
the headset microphone and earphones.
Even when the headset is plugged into the amplifier, you must remove
the handset from the cradle to use the headset.
4 For handset calls: Press the button on the headset amplifier that turns
the headset off, pick up the handset, and speak into it.
To manage calls when you are using the headset:
1 Put the headset on. When a call comes in:
■
If the handset is on hook, pick it up, set it on your desk, and begin to
speak.
■
If the handset is off hook, press the System Appearance button beside
the flashing light.
2 To end a call when you are using a headset:
■
On an NBX Business Telephone, press the Release button, depress the
hook switch, or hang up the handset.
■
On an NBX Basic Telephone or an analog telephone, hang up the
handset or press the Feature button and 111.
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CHAPTER 8: PERSONALIZING YOUR TELEPHONE
Returning to the
Headset After a
Long Delay
Certain brands of headsets enter a power-saving mode that prevents the
telephone from ringing for one or more calls when both of these
circumstances are true:
■
The headset amplifier buttons for Mute and On are both set to On.
■
The handset is off the phone for a long time (for instance, overnight).
It may take a few minutes for your headset to return from the
power-saving mode to the active mode when calls first come in, so your
telephone may not ring until the headset has returned to active mode,
and you may miss a call.
If you plan to not use the headset for a long time (for instance,
overnight), 3Com recommends that you set the mute and headset
buttons on the amplifier to Off and hang up the handset on your
telephone. When you are ready to receive calls again, set up the headset
for receiving calls:
1 Pick up the handset on your telephone and set it on your desk.
2 Put on the headset. On the amplifier, set the headset button to On.
Palm Integration
(NBX 2102-IR Business Telephone only) — The infrared port on the
front edge of the NBX 2102-IR Business Telephone receives infrared
signals from a hand-held device that runs the Palm operating system. You
can use your hand-held device to call numbers in its directory and to
perform standard telephone operations, such as Forward, Redial, and
Transfer.
Install the Palm Dialer software (available on the NBX Resource Pack CD)
on your hand-held device. See your administrator for details.
9
GETTING MORE FROM YOUR
TELEPHONE SYSTEM
This chapter covers these topics:
■
Listening to Your Messages in Your E-mail or Browser
■
Account (Billing) Codes
■
Caller ID
■
Call Pickup
■
Hunt Groups and Calling Groups
■
Call Park
■
Paging
■
Dialing a Call to a Remote Office
■
Bridged Extensions
■
Delayed Ringing
■
Using Pulse Dialing
■
Additional Applications
Security Note: Several of the features described in this chapter include
configuring a telephone line to appear on more than one NBX Business
Telephone. For any of these features, if one person is using a telephone
line, no one else can listen in on that same line from a different
telephone.
If your system uses a messaging application other than NBX Messaging,
use the documentation for your messaging application instead of the
instructions in this chapter.
For help on accessing NBX features from an analog telephone, see the
NBX Feature Codes Guide in the NBX NetSet utility. For how to set up
your NBX NetSet password the first time, see Chapter 1.
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CHAPTER 9: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Listening to Your
Messages in Your
E-mail or Browser
You can listen to your voice mail from any computer that allows you to
access your e-mail. Your e-mail software application must be IMAP-4
compliant, such as Microsoft Outlook. See your administrator for
assistance with this feature.
If you configure your first off-site notification method to send you an
e-mail message when you have voice messages, the NBX system sends
each voice mail message as a sound-file attachment to an e-mail
message. To listen to your messages using your computer, it must have a
sound device such as a USB headset or a sound card with either speakers
or headphones.
When you delete the e-mail message that contains the attached voice
message, you are not deleting the voice message on the NBX system. To
delete voice messages from the NBX system, you must access your voice
mailbox through the telephone or the NBX NetSet utility.
See “Off-Site Notification” in Chapter 8 for a discussion of off-site
notification behavior.
Account (Billing)
Codes
The Account Codes feature allows your administrator to track calls that
are associated with an individual client or account. When you answer
your telephone or when you dial a call, you dial a numeric account code
that allows the NBX system to track time spent on the telephone with a
client, perhaps to be associated with a billable account.
To activate the Account Codes feature at any time before or during a call:
1 Press the Feature button and 888.
2 Dial the account code that has been assigned by your administrator, and
then press the # key.
The NBX system records the account code and applies it to:
■
The next call, if you activate the Account Codes feature before a call
arrives at your telephone
■
The current call, if you activate the Account Codes feature during a
call
Caller ID
Caller ID
Internal and External
Caller ID
87
Your administrator can set up your NBX system to allow for Internal and
External Caller ID or can configure the system so that you can block your
identity (telephone number) from anyone you call.
By default, the NBX system shows the extension and name of any internal
caller on the display panel of your NBX telephone.
External Caller ID provides the same information for external incoming
calls if your organization subscribes to the service from your local
telephone company and if the caller has not blocked the information
from being sent to the NBX system.
Availability and service charges for External Caller ID vary by location.
Calling Line Identity
Restriction (CLIR)
On NBX systems that include T1 lines that are configured as DS1, you can
choose to prevent the NBX system from transmitting your Caller ID
information to outside parties when you dial a call. Your administrator
must enable this feature, called Calling Line Identity Restriction (CLIR), on
the NBX system. If this feature is enabled system-wide, you can choose to
restrict calls:
■
For all external (outbound) calls that you dial
OR
■
For only the next single external (outbound) call that you dial
Your administrator can configure your system so that CLIR is always
active, in which case you cannot change the CLIR settings on your
telephone to override this option.
CLIR for All External Calls
To enable CLIR-All for all calls from your telephone:
1 Pick up the handset, and press the Feature button and 889. The display
panel on your NBX Telephone shows CLIR-ALL on.
2 Dial the number that you want to call.
The NBX system does not send caller ID information on this call or any
future calls until you disable this feature.
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To disable CLIR-All:
1 Pick up the handset.
2 Press the Feature button and 889 again. CLIR-ALL off appears briefly in
the display panel and then disappears when you hang up the handset.
To view your current CLIR-All setting, log in to NBX NetSet >
User Information > Feature Settings.
CLIR for Next External Call Only
To enable CLIR for only the next call from your telephone:
1 Pick up the handset.
2 Press the Feature button and 890. The telephone display panel shows
CLIR-NEXT on.
3 Dial the number that you want to call.
4 When you disconnect the call, the CLIR feature is no longer in effect.
CLIR-NEXT on disappears from the display panel.
If you hang up the handset without making a call, the CLIR-NEXT feature
remains active and will apply to the next external call that you make. If
you are unsure about whether CLIR-NEXT is active, pick up the handset,
press Feature and 890, and read the status message in the display panel
of your telephone.
Call Pickup
Use the Call Pickup feature to answer a call that is ringing on another
telephone. This feature is best arranged in advance when you and
another user know that it would be convenient or necessary to answer
calls ringing on that user’s telephone.
You can answer a call that is ringing on another telephone only if you and
that user both are members of the same Call Pickup group or if that user
is a member of a Call Pickup group that allows “nonmember pickup.”
Your administrator configures call pickup groups and can tell you which
group you belong to.
To view the list of Call Pickup groups of which you are a member:
1 Log in to NBX NetSet > User Information > Call Pickup.
2 Select the group number that you want to view from the Group List, and
click Details to display the list of members of that group.
Hunt Groups and Calling Groups
Directed Call Pickup
on a Specific
Telephone
89
You can answer a call that is ringing on a specific user’s telephone.
Using the feature code:
1 Pick up the handset.
2 Press the Feature button followed by 455 and the user’s extension. The
call is directed to your telephone.
Using One-Touch Pickup (NBX Business Telephones only):
1 Pick up the handset.
2 Press the Access button that your administrator has assigned to Directed
Pickup.
3 Dial the extension number of the telephone that is ringing.
Group Call Pickup
You can answer a call that is ringing on a group member’s telephone.
Using the feature code:
1 Pick up the handset.
2 Press the Feature button followed by 456 and the group number. The
call is directed to your telephone.
Using One-Touch Pickup (NBX Business Telephones only):
1 Pick up the handset.
2 Press the Access button that your administrator has assigned to
Call Pickup.
3 Dial the group number.
Hunt Groups and
Calling Groups
Your administrator can establish informal “call centers” so that incoming
calls can be directed to several telephones that have been associated into
hunt groups or calling groups.
Calls that come in to your telephone:
■
Through your extension go to the call coverage point that you have
set up.
■
Through hunt groups and calling groups follow the call coverage path
set up by the administrator for that group.
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CHAPTER 9: GETTING MORE FROM YOUR TELEPHONE SYSTEM
Hunt Groups
Incoming calls ring to one member of the hunt group. If that member’s
telephone is in use, or if that member does not answer the call, the
system “hunts” for another member of the group until the call is
answered or is forwarded to the group call coverage point. For example,
if there are no available members of the hunt group, the call might be
forwarded to a group mailbox or to the receptionist.
Figure 8 shows the path of a call coming into a hunt group.
Figure 8 Sample Hunt Group Configuration
1 Incoming Telephone Call
2 Telephone #1
3 Telephone #2
4 Telephone #3
5 Group Voice Mailbox
Hunt groups can be static or dynamic:
■
If you are in a static hunt group, you are always part of that group
along with the other group members.
■
If you are in a dynamic hunt group, you must log in to the group to be
part of it.
To log in to a dynamic hunt group using your NBX Telephone:
1 Pick up the handset.
2 Press the Feature button followed by the feature code for the hunt
group. Your administrator can tell you which feature code to use.
Hunt Groups and Calling Groups
91
3 Dial the hunt group password. Your administrator can tell you which
password to use.
4 Press #.
To log out of a dynamic hunt group using your NBX Telephone:
1 Pick up the handset.
2 Press the Feature button followed by the feature code for the hunt
group. Your administrator can tell you which feature code to use.
3 Dial the hunt group password. Your administrator can tell you which
password to use.
4 Hang up the telephone.
Your administrator can configure a hunt group to an Access button on an
NBX Business Telephone. To log in to or to log out of the hunt group,
press the specified Access button. The indicator next to the button lights
to show that you are logged in. On the NBX Basic Telephone, the display
panel shows the message IN.
To log in to a dynamic hunt group using the NBX NetSet utility:
1 Log in to the NBX NetSet utility and click the Hunt Groups button.
2 Select the hunt group to which you want to log in.
3 Click Log In, and then click Close.
If you log in to a dynamic hunt group and do not answer a call when it
rings on your telephone, the system may log you out of the group
depending on how the administrator has configured the group.
To log out of a dynamic hunt group using the NBX NetSet utility:
1 Log in to the NBX NetSet utility and click the Hunt Groups button.
2 Select the hunt group from which you want to log out.
3 Click Log Out, and then click Close.
To log in to all hunt groups of which you are a member:
1 Log in to the NBX NetSet utility and click the Hunt Groups button.
2 Click the Login all button.
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To log out of all hunt groups of which you are a member:
1 Log in to the NBX NetSet utility and click the Hunt Groups button.
2 Click the Logout all button.
Calling Groups
One type of hunt group is the Calling Group. Calling groups allow an
incoming call to ring simultaneously on all telephones in a group, for
example, a customer service group. To log in to or out of a calling group
follow the steps in “Hunt Groups and Calling Groups” earlier in this
chapter.
Figure 9 shows the path of a call coming in to a calling group.
Figure 9 Sample Calling Group Configuration
6
1 Incoming Telephone Call
2 Telephone #1
3 Telephone #2
4 Telephone #3
5 After a specified number of rings with no answer
6 Receptionist
Group Membership
To view the list of users that belong to a group:
1 In NBX NetSet > User Information > Hunt Group, select a group.
2 Click Details.
Call Park
Call Park
93
Use Call Park to place a call in a “holding pattern” and make it available
for another person to pick up from any telephone on the system. Use the
internal paging feature, the external paging feature, or both, to
announce the call. The recipient can retrieve the call from any NBX
Telephone or analog telephone by dialing the Call Park extension that you
give during your announcement.
This feature is useful in any of these circumstances:
■
The recipient is elsewhere in the building.
■
You want to continue a call on another telephone, for instance, in a
conference room for privacy, and transferring the call does not give
you enough time to retrieve it.
When you park a call, you assign it a Call Park extension, which anyone
can use to retrieve it. Table 12 lists the default Call Park extension
numbers. Ask your administrator to verify the Call Park extensions for
your location.
Table 12 Default Call Park Extension Numbers
System
Default Extension Numbers
4-digit dial plan
6000 – 6099
3-digit dial plan
601 – 609
If the call is not answered within 5 minutes (default) after it is parked, it
rings again at the original telephone. Your administrator can modify the
length of this waiting period.
To park a call:
1 While you are on a call, press the Feature button and 444, or press the
Access button assigned to Call Park.
2 Dial a Call Park extension from the list shown in Table 12 or the list of
extensions at your location.
If you select a Call Park extension that is already in use, the display panel
on your NBX Telephone displays Park Cancelled, and the call rings back
to your telephone. Try another Call Park extension.
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3 To notify another user about the parked call:
a From NBX Business Telephones or 3101 and 3101SP Basic Telephones,
select an Access button that is assigned for placing telephone calls,
and dial the user’s extension, or use the paging feature. See “Paging”
next for details.
b From an NBX 2101 Basic Telephone, press the hook switch. When you
hear the dial tone, dial the user’s extension, or use the paging feature.
See “Paging” next for details.
To retrieve a parked call:
1 Pick up the handset of any telephone on the system.
2 Dial the Call Park extension that was assigned to the call.
Paging
Depending on your location and equipment, you can broadcast a
message in one of three ways, as described in Table 13.
1 Pick up the handset.
2 Dial the paging extension as shown in Table 13.
3 Speak into the telephone handset and then hang up.
Do not press the Feature button before you dial a Paging extension.
Table 13 Paging Extension
Feature
3-digit dial plan
(default extensions)
4-digit dial plan
(default extensions)
External Paging
620
6200
621
6201
622
6202
Broadcast an announcement over a
public address system that has a
paging amplifier and speaker
system that is connected to your
NBX system
Internal Paging
Broadcast an announcement
through the speakers on all NBX
Business Telephones on your
system
Simultaneous Paging
Broadcast an announcement
externally and internally at the
same time
Dialing a Call to a Remote Office
Dialing a Call to a
Remote Office
Using Unique
Extensions
95
You can dial calls between sites in your organization that are separated
geographically but that are linked by a Wide Area Network (WAN)
connection. Each site must have an NBX system. Typical configurations
are described in the next sections.
In the sample network shown in Figure 10, everyone in the entire
organization has a unique telephone extension. Whenever you make a
call to an extension that is not located at your own site, your NBX system
sets up a connection to the NBX system at the other extension’s site.
In this example, to call a user in Dallas, a user in Chicago dials a Dallas
extension (3000 through 3999). The dial plan on the Chicago NBX system
sets up the necessary connection to the Dallas NBX system and then to
the extension at that site.
Figure 10 Using Unique Extensions to Dial Remote Offices
1
2
4
1 NBX System in Chicago
Extensions: 1000–1999
2 Wide Area Network (WAN)
3 NBX System in Atlanta
Extensions: 2000–2999
4 NBX System in Dallas
Extensions: 3000–3999
3
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Using Site Codes
If some users have overlapping telephone extensions, your administrator
can configure your telephone system to use site codes for you to dial
people at remote offices. Your administrator chooses the site codes for
your system. In this example, you dial a site code first, followed by the
extension at the site.
For example, as shown in Figure 11, to call someone in Atlanta, a user in
Chicago dials the site code 62 and then the appropriate extension (1000
through 3999). To reach a user in Dallas, a user in Chicago dials 63 and
then the appropriate extension (1000 through 3999). The site code
prevents conflicts between the remote extension number and a
duplicated extension number at the local site (Chicago).
Figure 11 Using Site Codes to Dial Remote Offices
1
2
4
1 NBX System in Chicago
Extensions: 1000–3999
Site Code: 61
2 Wide Area Network (WAN)
3 NBX System in Atlanta
Extensions: 1000–3999
Site Code: 62
4 NBX System in Dallas
Extensions: 1000–3999
Site Code: 63
3
Bridged Extensions
Bridged Extensions
97
With a bridged extension, buttons and status lights on one telephone are
associated with buttons and status lights on another telephone. On the
primary telephone, you can perform all operations (such as dialing
telephone calls, placing calls on hold, forwarding calls, and so on). On the
secondary telephone, you can answer calls that are made to the primary
telephone’s extension but you cannot make calls using the buttons that
are associated with the primary telephone.
The administrator can create bridged extensions on:
■
Any NBX Business Telephone or NBX 3101 or 3101SP Basic Telephone
■
An NBX 2101 Basic Telephone if an NBX Attendant Console is
associated with it. The administrator creates the bridged extension on
the Attendant Console.
Example:
If an assistant’s job is to answer a manager’s telephone calls, the
administrator can map the manager’s extension on the assistant’s
telephone. The manager’s telephone is the primary telephone, and the
assistant’s telephone is the secondary telephone.
Your administrator can map a primary telephone’s extension to one or
more secondary telephones.
Delayed Ringing
(NBX Business Telephone and Attendant Console only) The
Delayed Ringing feature prevents a call on a shared line from ringing on a
specific telephone until the incoming call rings on another telephone for
a specified number of times.
A shared line can be a bridged extension or an incoming analog
telephone line that is mapped to more than one telephone.
Example:
The administrator programs (maps) a telephone extension to appear on
both a manager’s telephone and the assistant’s telephone; that is, it is a
bridged extension. The administrator has also enabled the Delayed
Ringing feature on the manager’s telephone and has specified 4 rings (a
typical setting).
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When a call comes in to the manager on that extension, the assistant’s
telephone rings 4 times before the call audibly rings on the manager’s
telephone. Even during the first silent rings, the line’s status light on the
manager’s telephone flashes, allowing the manager to answer the call if
required.
Using Pulse Dialing
In some locations, analog telephone users must dial telephone calls using
pulse dialing instead of tone dialing (also called Dual Tone Multi
Frequency, or DTMF, dialing).
Your administrator must configure the Analog Line Card ports for pulse
dialing.
Examples:
Using a Feature Code
■
Some of your telephone lines are provided by a telephone company
that supports only pulse dialing while other lines are provided by a
different telephone company that supports DTMF dialing.
■
Your organization’s telephone service provider offers low-cost,
pulse-dialing-only service.
■
In some situations, you must switch to DTMF dialing during a call. For
example, if your call is answered by an automated attendant that
requires that you enter information from your telephone keypad, you
must typically enter the information using DTMF dialing.
To change from pulse dialing to DTMF during a call:
1 Press the Feature button and 891.
2 Your connection is switched from pulse to tone (DTMF) for the remainder
of the call. When you hang up, the port you were using on the Analog
Line Card reverts to pulse dialing mode.
Using a Mapped
Button
Your administrator can map a button on your telephone so that you can
press the button to change from pulse dialing to DTMF during a call.
When you hang up, the port that you were using on the Analog Line
Card reverts to pulse dialing mode.
Using a Personal
Speed Dial
You can configure a personal speed dial in the NBX NetSet utility to dial a
number in pulse dial mode and then to switch to DTMF. Use the left
angle-bracket character (<) in the NBX NetSet utility as the command to
Additional Applications
99
switch to DTMF mode. You can also include the digits that you want the
system to dial after it switches to DTMF. The system dials any digits after
the < using DTMF tones. When you hang up, the port that you were
using on the Analog Line Card reverts to pulse dialing mode.
For additional information about programming speed dials, see “Personal
Speed Dials” in Chapter 8.
Additional
Applications
These software applications are available on the NBX Resource Pack CD:
■
NBX Call Reports *
■
NBX TAPI Service Provider (NBXTSP)
■
NBX Desktop Call Assistant (formerly NBX TAPI Dialer) *
■
Complement Attendant Software *
■
Palm Dialer
■
pcXset Soft Telephone *
■
NBX Media Driver
* This application has been tested with Window XP Home Edition and
Windows XP Professional Edition.
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10
NBX 3105 AND 1105
ATTENDANT CONSOLES
NBX Attendant Consoles and the NBX Complement Attendant Software
(CAS) application enable a receptionist to handle high call volumes
efficiently. Although receptionists are the primary users of the Attendant
Console and CAS, the two can also be used by busy sales representatives
and others who receive a high volume of telephone calls or who make
frequent calls to the same telephone numbers.
This chapter covers these features:
■
NBX Attendant Console — A device that works along with NBX
Telephones to increase call handling capability. In many offices, the
Attendant Console is used by a receptionist or switchboard operator,
who is referred to in this guide as “the receptionist.”
■
Complement Attendant Software (CAS) — A software application
that allows a receptionist to answer and route calls using a personal
computer. Your administrator installs the Complement Attendant
Software on your computer from the NBX Resource Pack CD.
The Attendant Console and Complement Attendant Software can be
used at the same time. However:
■
When incoming calls appear on the Attendant Console, you must
handle them using the buttons of the console.
■
When calls appear on the CAS computer screen, you must handle
them using the mouse and the CAS software features.
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NBX Attendant
Console
The NBX 3105 and 1105 Attendant Consoles each have 50 Access
buttons and 4 preprogrammed Feature buttons. Although the design of
the two Attendant Consoles is different, the buttons work the same way.
In effect, the Attendant Console is an extension of the NBX Business
Telephone or NBX Basic Telephone to which it is associated.
See Figure 12 for NBX 3105 Attendant Console buttons and controls and
Figure 13 for NBX 1105 Attendant Console buttons and controls.
Access Buttons
The 50 Access buttons on an NBX Attendant Console can each have two
sets of assignments: 1 through 50, and 51 through 100. To toggle
between the two sets of assignments, you press the Shift button.
Your administrator can assign features to each Access button. Possible
features include:
■
Status of internal telephone extensions (busy, available)
■
Status of external telephone lines
■
Speed dials for:
■
Feature Buttons
■
User extensions
■
Pager numbers
■
Cellular telephone numbers
Message Waiting Indicators (MWI) for:
■
Group mailboxes
■
Phantom or personal mailboxes
■
Time of Day Service Modes (See your administrator for details.)
■
Status of Hunt Group and Calling Group lines
The four Feature buttons are preprogrammed for the most common
features needed by a receptionist: Transfer, Transfer to Voicemail, Park,
and Hold. The Shift button does not affect the operation of the Feature
buttons. Your administrator can change the features assigned to each
button using the NBX NetSet utility.
Figure 12 and the text that follows it describe the features on the NBX
3105 Attendant Console. Figure 13 and the text that follows it describe
the NBX 1105 Attendant Console.
NBX Attendant Console
103
Figure 12 NBX 3105 Attendant Console
1 Hold button — Places a caller on hold. See “Putting a Call on Hold” in
Chapter 7.
2 Transfer button — Enables you to send a call to another telephone. See
“Transferring a Call” in Chapter 7.
3 Direct Mail Transfer button — Allows you to send a caller directly to
another user’s voice mailbox or phantom mailbox. See “Direct Mail
Transfer” in Chapter 7.
4 Call Park button — Places a call in a “holding pattern” so that it can be
retrieved from any other telephone on the system. See “Call Park” in
Chapter 9.
5 Labels — You can print labels for your Attendant Console using the
LabelMaker utility in the NBX NetSet utility or on the NBX Resource Pack
CD. See “Attendant Console Labels” next.
6 Label cover tabs — Allow you to unsnap the plastic cover to insert
labels.
7 Access buttons — A light next to each button indicates whether the line
is available or in use, or whether assigned features are enabled. For
details of button status, see Table 7 in Chapter 3.
8 Shift button — Enables you to toggle between the two sets of Access
button assignments on the Console. Press the Shift button to switch
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between assignments 1 through 50 and assignments 51 through 100.
The Shift button LED is lighted when you have buttons 51 through 100
selected.
Figure 13 and the text that follows it describe the features on the NBX
3105 Attendant Console.
Figure 13 NBX 1105 Attendant Console
A
B
SHIFT
1 Access buttons — A light next to each button indicates whether the line
is available or in use, or whether assigned features are enabled. For
details of button status, see Table 7 in Chapter 3.
2 Shift button — Enables you to toggle between the two sets of button
assignments on the Console. Press the Shift button for assignments
1 through 50. Press Shift again for assignments 51 through 100. The
Shift button LED is lighted when you have buttons 51 through 100
selected.
3 Labels — You can print labels for your Attendant Console using the
LabelMaker forms in the NBX NetSet utility or on the NBX Resource Pack
CD. See “Attendant Console Labels” next.
4 Transfer button — Enables you to send a call to another telephone. See
“Transferring a Call” in Chapter 7.
5 Direct Mail Transfer button — Allows you to send a caller directly to
another user’s voice mailbox or phantom mailbox. See “Direct Mail
Transfer” in Chapter 7.
NBX Attendant Console
105
6 Call Park button — Places a call in a “holding pattern” so that it can be
retrieved from any other telephone on the system. See “Call Park” in
Chapter 9.
7 Hold button — Places a caller on hold. See “Putting a Call on Hold” in
Chapter 7.
Attendant Console
Labels
To create, print, and save labels for your Attendant Console:
1 Log in to NBX NetSet > Speed Dials > Attendant Console Labels.
Save the file to a location on your PC, and then open the file:
a Locate the file, labels.exe, using one of these methods:
■
Open Windows Explorer and navigate to the file.
■
Double-click My Computer and navigate to the file.
■
Depending on your operating system, click Start > Find > Files or
Folders or Start > Search > For Files or Folders, and type the
name of the file, labels.exe, in the appropriate text box.
b Double-click the file icon to start the LabelMaker program.
2 Find the page in the LabelMaker that has labels for your attendant console.
3 Edit the label template by clicking any of the label text boxes to highlight
the existing text, and then typing new text.
4 Press Tab to move to the next text field in the label.
5 Click the Print button at the top of the LabelMaker screen to open the
Print dialog. Specify which page you want to print. Typically, the default is
to print all pages.
6 Click Print.
7 Cut out the labels and put them in the label holders of your attendant
console.
8 To save the edited LabelMaker, click the Save button at the top of the
LabelMaker screen. Or you can click File > Save As to save the
LabelMaker to a new location.
To reuse your saved LabelMaker, you must run the file that you saved to
your computer. If you launch the LabelMaker from the NBX NetSet utility,
you always get the default version. If you save the default version to the
same place you saved an earlier edited version, you overwrite the earlier
version.
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Complement
Attendant
Software
The Complement Attendant Software is an optional component, which
requires a license. On your personal computer, the Complement
Attendant Software displays your telephone directory in a series of tabs.
Each tab sorts the directory by a different type of information, for
example, by last name, by department, or by extension.
When you answer a call using the Complement Attendant Software, you
can select a user from the directory and transfer the call to that user.
Table 14 describes the main elements of the Complement Attendant
Software screens.
Table 14 Elements of the Complement Attendant Screens
Field
Purpose
Display Panel
Displays Caller ID information (name and extension number),
the status of a call, and the duration of the call. The number of
calls displayed depends on the number of access lines that you
have specified in your general settings.
Find/Phone# Display Provides the extension number and name of the person
selected in the directory.
Clear Button
Cancels previous criteria.
Extension Tab
Sorts the data in the directory by listing the extension numbers
in ascending order.
First Tab
Sorts the list of users in alphabetical order by first name.
Last Tab
Sorts the list of users in alphabetical order by last name.
Department Tab
Sorts the directory by the user department.
Hidden Tab
Hides entries in the NBX directory that you do not want to
appear on other tabs, such as conference room phones.
Quick Tab
Provides access to frequently used entries in the directory.
Complement Attendant Software
107
Table 15 describes Complement Attendant Software buttons and the
keyboard shortcuts to functions on the Action menu.
Table 15 Attendant Software Buttons and Keyboard Shortcuts
Button
Purpose
Keyboard
Shortcut
Answer
Answers an incoming call.
Alt+A
Dial
Dials a selected number to place an outgoing call.
Alt+D
Park
Places a call in a “holding pattern” so that it can
be retrieved from another telephone on the
system.
Alt+K
UnPark
Releases a caller from a “holding pattern.”
Alt+U
Release
Terminates a call.
Alt+R
Hold
Places a caller on hold.
Alt+H
UnHold
Removes a caller from being on hold and returns
to the call.
Alt+N
Transfer
Forwards a call to another telephone.
Alt+T
Complete Transfer Completes the transfer of a call.
Alt+M
Cancel Transfer
Cancels a transfer.
Alt+S
Conference
Establishes a single call with up to three additional Alt+C
internal or external parties.
Complete
Conference
Completes the conference call.
Cancel Conference Cancels the addition of a party to a conference
call.
Managing Calls
Alt+P
Alt+E
To manage incoming calls using the Complement Attendant Software,
click the buttons at the bottom of the screen, as described here:
1 Select a sort method by clicking the appropriate tab. For example, to
select a user by last name, click the Last tab.
2 Click the user’s name. The user’s extension number and name appear in
the Find/Phone # field.
3 Click the button for the way that you want to handle the call. For
example, to transfer a call, click Transfer. To park a call, click Park.
For additional information on using the Complement Attendant
Software, see the Help system in the software.
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A
TELEPHONE INSTALLATION AND
MAINTENANCE
This chapter covers these topics:
Connecting the
Telephone
■
Connecting the Telephone
■
Installing the 3102 Telephone Label Plate
■
Attaching and Adjusting the 3101/3102/3105 Support Bracket
■
Attaching and Adjusting the 1102/2101/2102 Support Bracket
■
Moving Your Telephone
■
Swapping Telephones
■
Cleaning Your Telephone
■
Troubleshooting Problems
Although the connector layout varies between telephones, all NBX
telephones and attendant consoles use these symbols to identify the
connectors:
Power connection for an AC power adapter. The adapter is an optional
component on NBX 3101 and 3102 Telephones and the 3105 Attendant
Console.
Network connection. Connects the device to the network. NBX 3101 and
3102 Telephones and the 3105 Attendant Console, as well as older NBX
telephones that include “PE” in the part number, can accept a powered
Ethernet cable that conforms to the Power over Ethernet (IEEE 802.3af)
standard.
Switch port for connecting a computer or other network device, such as an
NBX Attendant Console, to the network.
Handset connector.
Headset connector. NBX 3102 only.
110
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE
Figure 14 shows underside of the NBX 3102 Business Telephone.
Connection details for each type of NBX device are listed on the packing
sheet that is shipped with the device.
Figure 14 Underside of the NBX 3102 Business Telephone
CAUTION: The NBX system operates over the LAN, not through traditional
telephone wiring. Your telephone connects to the NBX system through an
RJ-45 LAN connector instead of an RJ-11 telephone connector. Your
telephone will not work unless it is connected properly. Ask your
administrator if you have questions about your telephone connection.
The underside of an NBX telephone or attendant console includes:
1 AC power adapter connection (optional on the 3101, 3102, and 3105)
2 Ethernet connector for connection to the LAN
3 Ethernet connector for an optional connection to your desktop computer
4 Handset connector
5 Headset connector (3102 only)
6 Tabs for the support bracket
■
For information about the underside of each NBX Telephone, and for
information about how to connect any NBX Telephone or Attendant
Console to a Power over Ethernet source, see the packing sheet that
comes with the device.
■
Strain relief clamps are built into the 3101/3102/3105 support
bracket.
Installing the 3102 Telephone Label Plate
Installing the 3102
Telephone Label
Plate
111
The NBX 3102 Business Telephone has a label plate with localized button
labels that you must install. Once you snap the plate onto the telephone,
you cannot remove it.
To install the plate, slip the tabs along the top edge of the plate into the
slots on the telephone, and then press firmly along the bottom edge of
the plate until you feel it snap into place.
Figure 15 NBX 3102 Label Plate
Attaching and
Adjusting the
3101/3102/3105
Support Bracket
The articulating support bracket is common to the NBX 3105 Attendant
Console, the 3101 and 3101SP Basic Telephones, and the 3102 Business
Telephone. Figure 16 shows a 3102 Telephone.
Figure 16 Attaching the Support Bracket
To attach the support
bracket, 1, snap the
bracket into the
mounting supports 2, on
the bottom of the
telephone.
After you connect the
cables to the phone,
press the cables into the
cable management
clamps 3, on the stand.
112
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE
Figure 17 and Figure 18 show the NBX 3102 Telephone. The instructions
also apply to the 3105 Attendant Console and the 3101 and 3101SP
Basic Telephones.
Figure 17 Adjusting the Support Bracket
To adjust the support
bracket, press to
release the lock tab 1,
rotate the bracket to
the position that you
want, and then release
the lock tab.
Figure 18 Wall Mounting a 3102 Telephone
When you mount a 3101, 3101SP, or 3102
telephone on a wall, attach the support
bracket and adjust it so that the bottom of
the support bracket rests against the
bottom supports on the telephone, 1.
Attaching and Adjusting the 1102/2101/2102 Support Bracket
Attaching and
Adjusting the
1102/2101/2102
Support Bracket
113
Each NBX Telephone and Attendant Console is shipped with a support
bracket that you attach to the telephone. The 1105 Attendant Console
and 2101, 1102, 2102, and 2102-IR Telephone support bracket can be
attached in low profile, high profile, or wall mount positions.
Tabs on the underside of the telephone slip into slots on the bracket, and
the opposite mounting points snap into place.
Low-Profile and
High-Profile Positions
In Figure 19, the support bracket is outlined to show you how to install
the NBX Telephone in the low-profile and high-profile desktop positions.
Figure 19 Low-Profile and High-Profile Desktop Positions
114
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE
Wall-Mount Position
To mount an NBX 1102, 2102, or 2102-IR Telephone on a wall, put the
bracket on the opposite end of the telephone in the low-profile position.
Pull and twist the knob on the underside of the phone 90 degrees
(Figure 20) so that the spring- loaded peg projects out on the top of the
phone (Item 1 in Figure 21).
Figure 20 Knob for the Handset Support Peg
Figure 21 shows an NBX 2102 Telephone in the wall-mount position.
Figure 21 Wall-Mount Position
1
2
3
1 Handset support peg
2 Wall with a solid backing
3 Support bracket in the low-profile position on opposite end of telephone
Opening the 3105 Attendant Console Label Cover
Security Wall-Mount
Bracket
Opening the 3105
Attendant Console
Label Cover
115
Every NBX 1102, 2101, 2102 and 2102-IR Telephone can be fitted with
an optional security wall-mount bracket that ensures that the device
cannot be removed by unauthorized persons. For how to order this
bracket, consult your 3Com NBX Voice-Authorized Partner. Read and
follow the instructions that come with the bracket.
For instructions on how to create and print labels, see “Attendant
Console Labels” on page 48.
Figure 22 3105 Attendant Console Label Cover Tabs
After you print the
labels and then cut
them out, remove
the plastic cover
from the Attendant
Console by pulling
up on the two tabs
at the top of the
Attendant Console
until the top of the
cover pops off.
Moving Your
Telephone
All NBX Telephones have the Automatic Telephone Relocation feature.
Each telephone has a unique “address.” You can move your telephone to
another location, connect it to any Ethernet jack on the LAN, and still
maintain all of your personalized features, speed dials, and extension
number.
Swapping
Telephones
Because your extension number and personal settings are associated with
your physical telephone, only your administrator can move phone
extension settings from one telephone to another.
116
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE
Cleaning Your
Telephone
Always unplug your telephone from the power source and from the
network before you clean it. Use a soft cloth dampened with mild
detergent.
WARNING: Failure to unplug the telephone before you clean it could
result in electrical shock.
Troubleshooting
Problems
Table 16 lists possible problems that you may encounter and the most
likely solutions. Where possible, each solution refers to the section in this
guide where you can find detailed information.
Table 16 Possible Problems
Possible Problem
Suggested Solutions
My telephone has no dial
tone and the display panel
is blank.
■
Verify that the power cord is fully inserted in the
correct connector on the underside of the
telephone. Use the strain relief tab to prevent the
cord from becoming unplugged.
■
Verify that the Ethernet cables are connected and
that each cable is in the proper connection.
■
Remove and add power to the telephone by
unplugging the power cord at the electric outlet
and plugging it back in.
■
If the telephone is powered through a powered
Ethernet cable, make sure that power is applied to
the cable at its source.
■
Your telephone has lost the connection to the
system. Remove the Ethernet cord from the jack,
and then re-insert it into the jack.
■
Wait a few seconds. If the telephone display panel
still appears to be locked, disconnect the electrical
power for your telephone, and then plug it back in.
■
Your mailbox may be full. Log in to your voice
mailbox and delete some messages.
■
Your telephone may be set up for Greeting Only
Mailbox. Log in to NBX NetSet > NBX
Messaging and clear the Greeting Only Mailbox
checkbox.
My telephone has “locked
up.”
Callers cannot leave
messages on my voice mail.
When I park a call, the
display panel shows “Park
xtn in use,” and the call
returns to my telephone.
You have selected a Call Park extension that is already
in use. Try another Call Park extension. Your
administrator can add additional Call Park Extensions.
For details, see “Call Park” in Chapter 9.
Troubleshooting Problems
117
Table 16 Possible Problems (continued)
Possible Problem
Suggested Solutions
When I dial 9 or 8 to access No outside lines are available. Try again in a few
an outside line, the display minutes.
panel shows “All Ports
Busy.”
After I call another user in
my organization, I hear a
tone but no ringing.
The other user may have the Hands Free Active on
Intercom feature enabled. Begin speaking after you
hear the tone. For details, see “Telephone Buttons and
Controls” in Chapter 2 or Chapter 3.
On my NBX Business
You have the Hands Free Active on Intercom feature
Telephone, all incoming
enabled. For details, see “Telephone Buttons and
internal calls come over my Controls” in Chapter 2 or Chapter 3.
speaker phone.
When I try to access the
Ask your administrator to verify the IP address that you
NBX NetSet utility, I do not typed into your web browser.
get a response after I type
the NBX system’s IP address
and press Enter.
I am unable to log in to the You must set up your voice mail before you can use the
NBX NetSet utility.
NBX NetSet utility. Press the MSG button. The prompts
guide you through the setup. Then use your voice mail
password to access the NBX NetSet utility. If you are on
an analog telephone, see “Setting Up Your Password
and Voice Mail for the First Time” in Chapter 1.
My telephone is not
forwarding my incoming
calls to my voice mailbox.
In NBX NetSet > User Information > Call Forward,
verify that you have selected Forward to Voice Mail
as your call coverage point. For details, see “Setting
Your Call Coverage Point” in Chapter 7.
On my NBX Business
Use only numeric characters in your Speed Dial setup.
Telephone, I added a
For details, see “Special Case: One-Touch Speed Dials”
One-Touch speed dial, but in Chapter 8.
the telephone does not dial
that number.
I try to pick up a call ringing
on another telephone using
Directed Call Pickup, but it
fails.
The telephone that you are using to pick up the call
may not be in the same group as the telephone that is
ringing and the telephone group to which the ringing
telephone belongs does not allow nonmember pickup.
See “Call Pickup” in Chapter 9.
My telephone keeps
ringing after I pick up the
handset.
■
Your telephone may have lost connection to the
system immediately after a call came in. Remove the
Ethernet cord from the jack, then re-insert it into
the wall jack.
■
Wait a few seconds. If the telephone continues to
ring, disconnect the electrical power for your
telephone, and then plug it back in.
118
APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE
Table 16 Possible Problems (continued)
Possible Problem
Suggested Solutions
The display panel shows
“Wait for NCP.”
Your telephone may be disconnected from the system.
Hang up your telephone and wait a few seconds. Then
pick up the handset. If the message still appears on
your telephone display panel, contact your
administrator.
INDEX
3101, 3101SP Basic Telephones 30
3102 Business Telephone 18
3105 Attendant Console 103
A
Access buttons
1102, 2102, 2102-IR Business Telephones 25
1105 Attendant Console 104
2101 Basic Telephone 38
3101 and 3101SP Basic Telephone 31
3102 Business Telephone 19
3105 Attendant Console 103
account codes and billing codes 86
administrator, definition 10
All Ports Busy message 117
analog telephones on an NBX system 13
announcements, broadcasting 94
answering calls 56
applying your call permissions to another
telephone 81
Attendant Console
1105 Access buttons 104
3105 Access buttons 103
introduction 101
overview 102
Attendant Console Labels
creating 105
Auto Attendant, definition 10
automatic telephone relocation 70
B
billing and account codes 86
blocking
internal and external ID 87
unauthorized outbound calls 80
bracket
1102, 2102, 2102-IR, security wall-mount 115
3101 and 3102, telephone support 111
branch offices, calling 95
bridged extensions 97
broadcasting announcements 94
buttons
1102, 2102, 2102-IR Business Telephones 24
1105 Attendant Console 104
2101 Basic Telephone 36
C
call centers 89
call coverage point 60
call forward
call coverage point 60
problems with 117
call logs, on telephone display panel 57
call park
default extensions 93
introduction 93
retrieving a parked call 94
Call Park button
1102, 2102, 2102-IR Business Telephones 27
1105 Attendant Console 105
3102 Business Telephone 21
3105 Attendant Console 103
call permissions
applying yours to another telephone 81
introduction 80
call pickup
directed 89
group 89
introduction 88
problem 117
call toggle button
2101 Basic Telephone 37
call toggle on 2101 Basic Telephone
managing incoming calls 56
Call Transfer service (analog lines) 27
Call Waiting service (analog lines) 27
caller ID
identity restriction 87
restricting on outbound calls 87
calling groups
overview 89
sample configuration 92
Calling Line Identity Restriction (CLIR) 87
CAS see Complement Attendant Software
(CAS) 106
120
INDEX
Class of Service (CoS) override 81
cleaning telephones 116
CLIR 87
codes
account and billing 86
NBX Feature Codes Guide 9
Complement Attendant Software (CAS)
computer screens and tabs 106
features 106
introduction 101
keyboard shortcuts 107
Conference button
1102, 2102, 2102-IR Business Telephones 25
3102 Business Telephone 19
conference calls
adding parties 65
dropping last party 66
introduction 65
connecting a headset
3102 Business Telephone 20, 82
other telephones 83
connecting telephones
caution, RJ-45 versus RJ-11 jacks 110
electrical power 109
conventions, typographical 10
creating voice mail messages 48
D
delayed ringing 97
dial tone, troubleshooting an NBX Telephone 116
dialing calls
other methods 59
redial 60
release with headset 82
switching from pulse to tone 98
Direct Mail Transfer button
1102, 2102, 2102-IR Business Telephones 27
1105 Attendant Console 104
3102 Business Telephone 21
3105 Attendant Console 103
direct mail transfer, overview 64
directed call pickup 89
display panel
1102, 2102, 2102-IR Business Telephones 24
2101 Basic Telephone 36
3101 and 3101SP Basic Telephones 31
3102 Business Telephone 19
call logs, user directory, and speed dial lists 57
icons, 2101 Basic Telephone 38
Do Not Disturb feature 78
dual tone multi-frequency (DTMF) dialing 98
dynamic hunt groups 90, 91
E
electrical shock, avoiding 116
e-mail
getting voice mail messages in 52
notification of voice mail messages 75
external paging 94
external telephone calls, dialing 59
F
Feature button
1102, 2102, and 2102-IR Business Telephone 27
2101 Basic Telephone 37
3101 and 3101SP Basic Telephones 33
3102 Business Telephone 21
Feature Codes Guide in NBX NetSet utility 13
feature settings
CLIR-All 88
Do Not Disturb 79, 80
Forward Calls to Mail 52
Find/Phone Tab, Complement Attendant Software
(CAS) 106
Flash button
1102, 2102, 2102-IR Business Telephones 27
forgot my password 41, 42
forwarding calls
directly to another user’s mailbox 64
to your call coverage point 60
to your voice mailbox 60
to your voice mailbox from a Basic
Telephone 51
to your voice mailbox from a Business
Telephone 51
unanswered calls 60
forwarding voice mail messages 47
Fwd Mail button
1102, 2102, and 2102-IR Business
Telephones 26
3102 Business Telephone 19
using 51
INDEX
G
Greeting-Only mailboxes 52
group call pickup 89
group lists, personal voice mail
creating 49
modifying 50
group voice mailbox 53
H
Hands Free button
1102, 2102, and 2102-IR Business
Telephones 26
3102 Business Telephone 20
handset volume 67
headset
connector on 3102 Business Telephone 20
using 82
Headset button, 3102 Business Telephone 22
headset volume 67
hold
2101 Basic Telephone 61
Business Telephones and 3101 and 3101SP Basic
Telephones 61
by parking calls on a 2101 Basic Telephone 93
introduction 61
more than one call 62
Hold button
1102, 2102, and 2102-IR Business
Telephones 25
1105 Attendant Console 105
2101 Basic Telephone 37
3101 and 3101SP Basic Telephones 31
3102 Business Telephone 19
3105 Attendant Console 103
hunt groups
and the Do Not Disturb feature 79
calling groups 92
dynamic 90
introduction 90
logging in to or out of all 91
sample configuration 90
static 90
I
icons in the NBX NetSet utility
navigation 16
shortcuts 16
icons, display panel
locked telephone 80
status on 2101 Basic Telephone 38
121
incoming calls
answering 56
calling groups 90
forwarding directly to another user’s mailbox 64
hunt groups 90
on a 2101 Basic Telephone 56
transferring 63
indicators of voice mail messages
off-site notification 75
on your phone 43
infrared port 26
installing telephones 109
intercom
Hands Free button, 1102, 2102, and 2102-IR
Business Telephones 26
Hands Free button, 3102 Business Telephone 20
internal paging 94
internal caller ID 87
internal calls, dialing 59
internal paging 94
J
jack, Ethernet 70
L
Label cover tabs
3105 Attendant Console 103
LabelMaker
Windows Desktop shortcut 75
LabelMakers
for Attendant Consoles 105
for telephones 74
labels
Attendant Console, creating 105
length of voice messages 40
lights, status
1102, 2012, and 2102-IR Business Telephone 28
3101 and 3101SP Basic Telephones 33
3102 Business Telephone 22
listening to messages
from an analog telephone 43
from an NBX telephone 42
from remote telephones 44
lists
modifying personal voice mail group lists 50
personal voice mail group lists 49
locking your telephone
blocking unauthorized calls 80
122
INDEX
off-site notification restriction 77
logs on NBX telephone display panel
answered calls 57
dialed calls 57
missed calls 57
long-distance calls, preventing 79
M
mailboxes
greeting-only 52
group 53
phantom 53
setting up personal 13
maintenance, telephone 109
message waiting indicators
1102, 2102, and 2102-IR Business
Telephones 26
2101 Basic Telephone 43
3101 and 3101SP Basic Telephones 30, 43
3102 Business Telephone 18, 43
analog telephones 43
Business Telephone, 1102, 2102, and
2102-IR 43
for a telephone group 53
messages
creating and sending 48
forwarding 47
listening to from a remote location 44
listening, from telephone 44
listening, NBX NetSet 43
maximum length 40
Message Waiting Indicator for a group 53
private 51
replying to 46
sending 48
urgent 51
Messaging, NBX 40
microphone
3101SP Basic Telephone 31
3102 Business Telephone 19
moving telephones 70, 115
MSG button
1102, 2102, and 2102-IR Business
Telephones 26
2101 Basic Telephone 37
3101 and 3101SP Basic Telephones 31
3102 Business Telephone 20
Mute button
1102, 2102, and 2102-IR Business
Telephones 25
3101 and 3101SP Basic Telephones 32
3102 Business Telephone 20
MWI
See message waiting indicators
N
name announcement
changing 42
setting the first time 14
NBX Basic Telephone 35
3101 and 3101SP 29
NBX Business Telephones
3102 17
NBX Messaging 40
NBX NetSet
listening to messages 43
NBX NetSet password
changing 14
forgotten 14
initial 14, 16
overview 41
NBX NetSet utility
getting started 15
overview 15
problems with 117
notification, off-site 75
O
off-site notification 75
outbound calls
dialing 59
speed dials 70
P
pager, off-site notification 75
paging 94
required equipment 94
restricted by Do Not Disturb 79
to announce a parked call 93
Palm integration 84
Park button
3105 Attendant Console 103
parking a call
overview 93
retrieving a parked call 94
passwords
changing in the NBX NetSet utility 16
changing on the telephone 41
INDEX
forgotten 41, 42
security tips 41
permissions
allowed calls 80
viewing your call permissions 80
personal greeting
changing 42
setting the first time 14
personal speed dial buttons
1102, 2102, and 2102-IR Business Telephone 28
3102 Business Telephone 21
personal speed dial numbers 71
personal voice mail group lists
creating 49
modifying 50
phantom mailboxes 53
picking up calls 88
placing calls on hold
See hold
position, wall-mount bracket 114
printing speed dial lists 74
private messages 51
problems, solving 109
Program button
1102, 2102, and 2102-IR Business
Telephones 25
3102 Business Telephone 19
programmable Access buttons
1102, 2102, 2102-IR Business Telephones 25
1102, 2102, and 2102-IR Business
Telephones 27
1105 Attendant Console 104
2101 Basic Telephone, 38
3101 and 3101SP Basic Telephone 31
3101 and 3101SP Basic Telephones 32
3102 Business Telephone 19, 21
3105 Attendant Console 103
public address system 94
pulse dialing 98
putting calls on hold
See hold
Q
Quick Reference sheets 16
R
receptionist
and the Attendant Console 102
123
and the Complement Attendant Software
(CAS) 106
definition 10
Redial button
1102, 2102, and 2102-IR Business
Telephones 25
3102 Business Telephone 19
redialing calls 60
Release button
1102, 2102, and 2102-IR Business
Telephones 27
3102 Business Telephone 21
releasing calls with headset 82
relocating telephones 115
remote notification 75
remote offices, calling 95
replying to voice mail messages 46
ringer
tone, choosing 70
volume 67
ringing
delayed 97
Do Not Disturb 78
RJ-11 jack caution, avoiding use with NBX
telephones 110
RJ-45 jack caution, using instead of RJ11 110
S
scroll buttons
1102, 2102, and 2102-IR Business
Telephones 25
2101 Basic Telephone 37
3101 and 3101SP Basic Telephones 31
3102 Business Telephone 19
security
passwords 41
preventing unauthorized outbound calls 79
telephone line on multiple telephones 85
wall-mount bracket, 1102, 2102, 2102-IR 115
sending messages 48
shared telephone lines
bridged extensions 97
delayed ringing 97
hunt groups 89
Shift button
1105 Attendant Console 104
3105 Attendant Console 103
simultaneous paging 94
site codes 96
soft buttons
1102, 2102, and 2102-IR Business
Telephones 24
124
INDEX
2101 Basic Telephone 37
3101 and 3101SP Basic Telephones 30
3102 Business Telephone 18
software, Complement Attendant (CAS) 106
sound volume
1102, 2102, and 2102-IR Business Telephone 25
2101 Basic Telephone 37
3101 and 3101SP Basic Telephones 31
3102 Business Telephone 20
Speaker button
1102, 2102, and 2102-IR Business
Telephones 25
3101SP Basic Telephone 31
3102 Business Telephone 19
speaker phone
1102, 2102, and 2102-IR Business
Telephones 25
3101SP Basic Telephone 31
3102 Business Telephone 19
problems with 117
using 60
volume 67
speed dials 70
One-Touch 73
personal speed dial numbers 71
printing lists of 74
problems with 117
system-wide speed dial numbers 72
status icons, 2101 Basic Telephone display panel 38
support bracket
1102, 2102, 2102-IR, security wall-mount 115
3101, 3102, 3105, attaching 111
T
tabs, Complement Attendant Software (CAS)
screens 106
telephone icons, 2101 Basic Telephone display
panel 56
telephone line on multiple telephone, security 85
telephone maintenance 109
telephone number, for Off-site notification 76
telephone support brackets, 3101 and 3102 111
telephones
cleaning 116
connecting 109
mounting, 3101 and 3102 111
moving and swapping 115
time-of-day calling restrictions 79
toll calls, preventing others from dialing 80
tone dialing 98
tones, ringer selection 70
Transfer button
1102, 2102, and 2102-IR Business
Telephones 25
1105 Attendant Console 104
2101 Basic Telephone 37
3101 and 3101SP Basic Telephones 33
3102 Business Telephone 19
3105 Attendant Console 103
transferring calls 63
troubleshooting
introduction 109
list of possible problems 116
U
unauthorized use of telephone, preventing 79
urgent messages 51
user, definition 10
V
voice mail
accessing through e-mail 52
changing your password 41
components 40
creating messages 48
forwarding 47
greeting-only mailbox 52
group mailboxes 53
indicators 43
initializing 13
listening remotely 44
listening to messages 42
maximum message length 40
password security tips 41
personal group lists, creating and modifying 50
private messages 51
problems with 116
replying to 46
retrieving from a remote location 44
sending 48
setting up 13
urgent messages 51
volume control buttons
1102, 2102, and 2102-IR Business Telephone 25
2101 Basic Telephone 37
3101 and 3101SP Basic Telephones 31
3102 Business Telephone 20
volume settings
handset 67
headset 67
ringer tone 67
INDEX
speaker 67
W
Wait for NCP message 118
wall-mount bracket 114
Windows Desktop shortcut, for LabelMaker 75
125
126
INDEX