Installation guide | 3Com 3C17500 Switch User Manual

Switch 8800
Installation Guide
Version 3.0
3C17500 14-slot Starter Kit
3C17501 10-slot Starter Kit
3C17502 7-slot Starter Kit
and associated modules
http://www.3com.com/
Part No. 10014384
Document Number: DUA1750-0AA01
Published December 2004
3Com Corporation
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Marlborough, MA
01752-3064
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ABOUT THIS GUIDE
This guide describes the 3Com® Switch 8800 and how to install hardware,
configure and boot software, and maintain software and hardware. This guide
also provides troubleshooting and support information for your switch.
This guide is intended for Qualified Service personnel who are responsible for
configuring, using, and managing the switches. It assumes a working knowledge
of local area network (LAN) operations and familiarity with communication
protocols that are used to interconnect LANs.
Always download the Release Notes for your product from the 3Com World Wide
Web site and check for the latest updates to software and product
documentation:
http://www.3com.com
Conventions
Table 1 lists icon conventions that are used throughout this guide.
Table 1 Notice Icons
Icon
Notice Type
Description
Information note
Information that describes important features or
instructions.
Caution
Information that alerts you to potential loss of data
or potential damage to an application, system, or
device.
Warning
Information that alerts you to potential personal
injury.
Table 2 lists text conventions that are used throughout this guide.
Table 2 Text Conventions
Convention
Description
Screen displays
This typeface represents information as it appears on the
screen.
Keyboard key names
If you must press two or more keys simultaneously, the key
names are linked with a plus sign (+), for example:
Press Ctrl+Alt+Del
The words “enter” and “type” When you see the word “enter” in this guide, you must type
something, and then press Return or Enter. Do not press
Return or Enter when an instruction simply says “type.”
4
ABOUT THIS GUIDE
Table 2 Text Conventions
Convention
Description
Words in italics
Italics are used to:
Emphasize a point.
Denote a new term at the place where it is defined in the
text.
Identify menu names, menu commands, and software
button names.
Examples:
From the Help menu, select Contents.
Click OK.
Words in bold
Related
Documentation
Boldface type is used to highlight command names. For
example, “Use the display user-interface command
to...”
The following manuals offer additional information necessary for managing your
Switch 8800:
■
Switch 8800 Command Reference Guide — Provides detailed descriptions of
command line interface (CLI) commands, that you require to manage your
Switch 8800.
■
Switch 8800 Configuration Guide— Describes how to configure your Switch
8800 using the supported protocols and CLI commands.
■
Switch 8800 Release Notes — Contains the latest information about your
product. If information in this guide differs from information in the release
notes, use the information in the Release Notes.
These documents are available in Adobe Acrobat Reader Portable Document
Format (PDF) on the CD-ROM that accompanies your router or on the 3Com
World Wide Web site:
http://www.3com.com/
1
SWITCH 8800 COMPONENTS
The chapter describes the following Switch 8800 components:
Switch Chassis
■
Switch Chassis
■
Switch Backplane
■
Fabric Module
■
I/O Modules
■
Power Supply
■
Fan Assembly
■
Switch 8800 Specifications
■
Switch 8800 Software Features
There are three Switch 8800 Models, the 7-Slot, 10-Slot, and the 14-Slot. Table 3
lists the hardware features of each model.
Table 3 Hardware Features of the Switch 8800 Models
7-Slot Chassis
10-Slot Chassis
14-Slot Chassis
Fabric slots
2
2
2
I/O module slots
5
8
12
Fan slot
1
1
2
AC power supply slots 2
2
2
In each starter kit, one Fabric module is installed in the upper Fabric slot and one
AC power supply is installed in the left power slot.
Switch Backplane
The Switch 8800 backplane is part of the integrated chassis and delivers
high-speed data transfer between the Fabric and I/O modules. The backplane
bandwidth capacity is 1,440 Tbps.
The backplane supports the following functions:
■
Interconnection of signals between modules
■
Communication channels
■
Hot swapping for modules
■
Auto-recognition of slots
■
Distribution of power and management of the power supply for the system
6
CHAPTER 1: SWITCH 8800 COMPONENTS
Fabric Module
The Fabric module (3C17508) is the core of Switch 8800 system. It has the
following functions:
■
Connects the I/O modules through a crossbar
■
Manages and calculates routing table updates
■
Performs software upgrade and system reset functions
■
Monitors system power and the fan assembly
■
Provides timing
Figure 1 illustrates the front panel of the Fabric.
Figure 1 Switch 8800 Fabric
2
1
3
4
5
6
7
1 Compact Flash port
7 I/O module LEDs
2 Management 10BASE-T/100BASE-TX port
8 SFS LED
3 RS232/485 port
9 RUN LED
4 Console port
10 ALM LED
5 AUX (modem) port
11 ACT LED
8 9 1011
6 Reset button
Table 4 lists Fabric specifications.
Table 4 Fabric Specifications
Item
Specification
Bandwidth
360 Gbps
CPU
MPC755 133 Mhz
BootROM
512 KB
SDRAM
512 KB
Flash
16 MB
Dimensions (L x W) 366.7 mm x 340 mm (14.5 x 13.5 in)
Reset Button
Fixed Ports
External ports
One console port for local configuration management
One AUX port for remote dial-up configuration management
One 10BASE-T/100BASE-TX port for upgrade and network management
One RS232/485 port for connecting an external PoE power rack
One hot-swap Compact Flash port
Maximum power
consumption
70 W
The reset button resets the entire system.
The Switch 8800 Fabric module provides the following fixed ports:
■
Compact Flash (CF) Port
■
Management 10Base-T/100Base-TX port
Fabric Module
■
RS232/RS485 port
■
Console Port
■
AUX (Modem) Port
7
Compact Flash (CF) Port
The Fabric module provides a CF port to accommodate a standard CF card, where
you can save logging information, host version information, alarming and other
diagnostic information. You can also use the CF port to upgrade software online.
Management 10Base-T/100Base-TX port
The management 10Base-T/100Base-TX port is connected to a computer using an
RJ-45 connector. You can use this port for system application downloading and
debugging. The management 10Base-T/100Base-TX port can also be connected to
devices such as a network management workstation to manage the system
remotely. Table 5 lists specifications for the management 10Base-T/100Base-TX
port.
Table 5 Management 10Base-T/100Base-TX Port Specifications
Specification
Description
Port connector
RJ-45
Number of ports
1
Port speed
10 Mbps, half duple/full duplex
100 Mbps, half duplex/full duplex
Maximum transmission
segment over the selected
medium
100 m (328 ft) over the category-5 twisted pair cable
(crossover cable is required.)
Services
System software upgrade and network management
See “RJ-45 Connector” on page 56 for an illustration of the RJ-45 connector.
Table 6 describes the LEDs of the management 10Base-T/100Base-TX port.
Table 6 Management 10Base-T/100Base-TX Port LEDs
LED
Description
LINK
Off — The line is not connected.
Green — The line is connected.
ACTIVE
Green — No data is being transmitted.
Green flashing — Data is being transmitted.
RS232/RS485 port
The RS232/RS485 port uses an RJ-45 connector to connect to an external power
rack and monitor its status. Table 7 lists specifications for the RS232/485 port.
Table 7 RS232/RS485 Port Specifications
Specification
Description
Connector
RJ-45
Number of ports
1 RS 232 or RS485 port depending on the type of cable.
Functionality
Reserved for monitoring and communication with an
external subsystem
8
CHAPTER 1: SWITCH 8800 COMPONENTS
Console Port
The console port is connected to the configuration terminal using an RJ-45
connector. You can use the console port for system debugging, configuration,
maintenance, management, and loading application files.
The console port can also be connected to a modem for functions such as remote
system debugging, configuration, maintenance, and management. You can
configure the baud rate on the console port.
Table 8 lists console port specifications.
Table 8 Console Port Specifications
Specification
Description
Port connector
RJ-45
Port standard
Asynchronous EIA/TIA-232
Baud rate
9600 bps (by default)
Transmission distance
15 m (45 ft)
Services
Connects with character terminal
Connects with local or remote PC serial port and runs terminal
emulation on a PC (a pair of modems are required for a
remote connection)
AUX (Modem) Port
The AUX port uses an RJ-45 connector and serves as a backup port for the console
port to connect a background terminal or a modem for remote system debugging,
configuration, maintenance, and management. Table 9 lists AUX port
specifications.
Table 9 AUX Port Specifications
Module LEDs
Specification
Description
Connector
RJ-45
Standard
Asynchronous EIA/TIA-232
Functionality
Connects a serial port of a PC (through a Modem pair for a
remote PC) and runs terminal emulation on the PC.
The module LEDs show the status of the I/O modules, as described in Table 10.
Table 10 I/O Module LEDs
LED
Status description
RUN
Green or off — The module failed or has not been inserted.
Green flashing, slow — The module is working normally.
Green flashing, fast — The module is booting or is not
registered successfully.
ALM
Off — The module is working normally or has not been
inserted.
Red or red flashing — The module failed or is not working
normally.
I/O Modules
Fabric Status LEDs
9
The Fabric status LEDs show the status of the Fabric module, as described in
Table 11.
Table 11 Fabric Status LEDs
I/O Modules
LED
Status description
SFS ( not available)
ON — The switching Fabric unit is active.
OFF— The switching Fabric unit is standby.
RUN
Green or off — The Fabric failed or has not been inserted.
Green blinking — The Fabric is working normally.
ALM
Red — The Fabric has alarms.
OFF — The Fabric has no alarms.
ACT
Green — The Fabric is in active mode.
OFF — The Fabric is in standby mode.
The Switch 8800 provides slots for five to twelve I/O modules, in addition to the
Fabric slots. The following I/O modules are supported:
■
1-Port 10GBASE-X (XENPAK) Module
■
2-Port 10GBASE-X (XFP) Module
■
12-Port 1000BASE-X (SFP) Module
■
24-Port 1000BASE-X (SFP) Module
■
24-Port 10/100/1000BASE-T (RJ45) Module
Consider the following when selecting I/O modules:
1-Port 10GBASE-X
(XENPAK) Module
■
You can configure several I/O modules of the same type
■
All I/O module slots are the same and any combination of I/O modules can be
inserted
■
You must select I/O module port cables that are compatible with each installed
I/O module
The 1-port 10GBASE-X (XENPAK) module provides a single 10 Gbps XENPAK port.
Figure 2 illustrates the front panel of the 1-port 10GBASE-X (XENPAK) module.
Figure 2 Front Panel of the 1-Port 10GBASE-X (XENPAK) Module
1
2
1 XENPAK port
2 XENPAK port LEDs
Table 12 describes the 1-port 10GBASE-X (XENPAK) module LEDs.
Table 12 1-Port 10GBASE-X (XENPAK) Module LEDs
LED
Description
LINK
Off — The port is not operating
On — The port is operating
10
CHAPTER 1: SWITCH 8800 COMPONENTS
Table 12 1-Port 10GBASE-X (XENPAK) Module LEDs (continued)
LED
Description
ACT
Off — No data is being sent or received
Orange flashing — Data is being sent or received
Table 13 lists specifications of the 1-port 10GBASE-X (XENPAK) module.
Table 13 Specifications for the 1-Port 10GBASE-X (XENPAK) Module
2-Port 10GBASE-X (XFP)
Module
Specification
Description
CPU
MPC8245
BootROM
512 KB
SDRAM
128 MB
Dimensions (L x W)
366.7 x 340 mm (14.5 x 13.4 in)
Power consumption
60 W
Connector
SC
Number of ports
1
Transmission rate
10 Gbps
Transceiver, cable and
maximum transmission
distance
3CXENPAK92, 1310 nm, single mode optical fiber, 10 km (6 mi)
3CXENPAK96, 1310 nm, single mode optical fiber, 40 km (25 mi)
The 2-Port 10GBASE-X (XFP) module provides two 10 Gbps XFP ports.
Figure 3 Front Panel of the 2-Port 10GBASE-X (XFP) Module
1
2
1 2
1 2
1 XFP ports
2 XFP LEDs
Table 14 describes the 2-Port 10GBASE-X (XFP) module LEDs.
Table 14 2-Port 10GBASE-X (XFP) Module LED
LED
Description
LINK
Off — The port is not operating
On — The port is operating
ACT
Off — No data is being sent or received
Orange flashing — Data is being sent or received
Table 15 lists the specifications of the 2-Port 10GBASE-X (XFP) module.
Table 15 Specifications for the 2-Port 10GBASE-X (XFP) Module
Specification
Description
CPU
MPC8245
BootROM
512 KB
I/O Modules
11
Table 15 Specifications for the 2-Port 10GBASE-X (XFP) Module (continued)
12-Port 1000BASE-X
(SFP) Module
Specification
Description
SDRAM
128 MB
Dimensions (L x W)
366.7 x 340 mm (14.5 x 13.4 in)
Maximum power
consumption
87 W
Number of ports
2
Connector
XFP LC
Port transmission speed
10 Gbps
Transceiver, cable, and
maximum transmission
distance
3CXFP92, 1310 nm 9/125 µm single mode optical fiber, 10 km (6
mi)
3CXFP96, 1550 nm, 9/125 µm single mode optical fiber, 40 km
(25 mi)
The 12-Port 1000BASE-X (SFP) module provides 12 1000BASE-X full duplex ports
and uses SFP cable.
Each port on the 12-Port 1000BASE-X (SFP) module has 2 LEDs, as shown in
Figure 4.
Figure 4 Front Panel of the 12-Port 1000BASE-X (SFP) Module
1
2
1 SFP ports
2 SFP port LEDs
Table 16 describes the LEDs on the 12-Port 1000BASE-X (SFP) module.
Table 16 12-Port 1000BASE-X (SFP) Module LEDs
LED
Description
LINK
Off — The port is not operating
On — The port is operating
ACT
Off — No data is being transmitted
Orange flashing — Data is being transmitted
Specifications of the 12-Port 1000BASE-X (SFP) module are described in Table 17.
Table 17 Specifications for the 12-Port 1000BASE-X (SFP) Module
Specification
Description
CPU
MPC8245
BootROM
512 KB
SDRAM
128 MB
Dimensions (L x W)
366.7 x 340 mm (14.5 x 13.4 in)
Maximum power
consumption
60 W
Connector
SFP/LC
12
CHAPTER 1: SWITCH 8800 COMPONENTS
Table 17 Specifications for the 12-Port 1000BASE-X (SFP) Module (continued)
24-Port 1000BASE-X
(SFP) Module
Specification
Description
Number of ports
12
Port transmission
speed
1000 Mbps
Transceiver, cable,
and maximum
transmission distance
3CSFP91, 850 nm, 50/125 µm multi-mode optical fiber, 550 m (1804
ft)
3CSFP92, 1310 nm, 9/125 µm single mode optical fiber, 10 km (6 mi)
3CSFP93, RJ-45, category 5 100 m (300 ft)
3CSFP97, 1550 nm, 9/125 µm single mode optical fiber, 70 km (43 mi)
The 24-port 1000BASE-X (SFP) module provides 24 1000BASE-X full duplex ports
and uses SFP cable.
Figure 5 illustrates the front panel of the 24-port 1000BASE-X (SFP) module.
Figure 5 Front Panel of the 24-Port 1000BASE-X (SFP) Module
1
2
1 SFP ports
2 SFP port LEDs
Table 18 describes the 24-port 1000BASE-X (SFP) module LEDs.
Table 18 24-Port 1000BASE-X (SFP) Module LEDs
LED
Description
LINK
Off — The port is not operating
On — The port is operating
ACT
Off — No data is being transmitted
Orange flashing — Data is being transmitted
Table 19 lists specifications of the 24-port 1000BASE-X (SFP) module.
Table 19 Specifications for the 24-Port 1000BASE-X (SFP) Module
Specification
Description
CPU
MPC8245
BootROM
512 KB
SDRAM
128 MB
Dimensions (L x W)
366.7 x 340 mm (14.5 x 13.4 in)
Power consumption 100 W
Connector
SFP
Number of ports
24
Transmission rate
1000 Mbps full duplex
I/O Modules
13
Table 19 Specifications for the 24-Port 1000BASE-X (SFP) Module (continued)
24-Port
10/100/1000BASE-T
(RJ45) Module
Specification
Description
Transceiver, cable,
and maximum
transmission
distance
3CSFP91, 850 nm, 50/125 µm multi-mode optical fiber, 550 m (1804 ft)
3CSFP92, 1310 nm, 9/125 µm single mode optical fiber, 10 km (6 mi)
3CSFP93, RJ-45, category 5, 100 m (300 ft)
3CSFP97, 1550 nm, 9/125 µm single mode optical fiber, 70 km (43 mi)
The 24-Port 10/100/1000BASE-T (RJ45) module provides 24 10/100/1000BASE-T
(RJ45) auto-sensing Ethernet ports.
Figure 6 illustrates the front panel of the 24-port 10/100/1000BASE-T (RJ45)
module.
Figure 6 Front Panel of the 24-Port 10/100/1000BASE-T (RJ45) Module
1
2
1 Ethernet ports
2 Ethernet port LEDs
Table 20 describes the 24-port 10/100/1000BASE-T (RJ45) module LEDs.
Table 20 24-Port 10/100/1000BASE-T (RJ45) Module LEDs
LED
Description
LINK
Off — The port is not operating
On — The port is operating
ACT
Off — No data is being transmitted
Orange flashing — Data is being transmitted
Table 21 lists specifications of the 24-port 10/100/1000BASE-T (RJ45) module.
Table 21 Specifications for the 24-Port 10/100/1000BASE-T (RJ45) Module
Specification
Description
CPU
MPC8245
BootROM
512 KB
SDRAM
128 MB
Dimensions (L x W)
366.7 x 340 mm (14.5 x 13.4 in)
Power consumption
85 W
Connector
RJ-45
Number of ports
24
Transmission rate
10 Mbps half/full duplex
100 Mbps half/full duplex
1000 Mbps full duplex
Cable and maximum
transmission distance
Category-5 twisted pair
100 m (328 ft)
14
CHAPTER 1: SWITCH 8800 COMPONENTS
Power Supply
The Switch 8800 power supplies are installed at the bottom of the chassis, in the
front. Only one AC power supply is required for each Switch 8800 chassis,
although 2 power supply slots are provided to implement 1+1 redundancy.
The 7-slot chassis uses a 1200 W auto-ranging power supply (3C17506).
The 10- and 14-slot chassis use a 2000 W auto-ranging power supply (3C17507).
When this power supply is used at 110 V, it delivers 1200 W of power, when used
at 220 V, it delivers 2000 W of power.
Do not combine 1200 W and 2000 W power supplies in the same chassis. If you
have two power supplies in your Switch 8800 chassis, they must be of the same
type.
Figure 7 illustrates the 1200 W power supply for the Switch 8800.
Figure 7 Switch 8800 Power Supply
Table 22 describes the power supply LEDs.
Table 22 Power Supply LED Status
LED
Description
INPUT
ON — The power switch in the ON position and power input is normal.
OFF — No power is being supplied.
OUTPUT
ON — Power output is normal.
OFF — Power output is not normal.
FAIL
ON — The power supply is not operating normally.
OFF — The power supply is operating normally.
Table 23 describes the specifications of the power supply for the Switch 8800
chassis.
Table 23 Specifications for the Switch 8800 Power Supply
Specification
Description
7-slot Chassis
Input
Maximum tolerance
Lightning protection
14-slot Chassis
90 to 264 VAC, 47 to 63 Hz
Maximum input
current
Maximum output
10-slot Chassis
100 to 240 V, 50 to 60 Hz
14 A
1200 W
1200 W (90 to 160 V)
2000 W (160 to 264 V)
Lightning protection must be provided for all chassis.
Fan Assembly
Power Cords
15
In North America, power cords for both 110 V and 220 V power input are shipped
with the Switch 8800 chassis. The power cord required depends on the power
output demands of the system.
Table 24 lists the power cord type that is required for each power supply.
Table 24 Switch 8800 Power Cords
Power Supply
Power Cord
110 V
7-slot chassis
10-slot chassis
14-slot chassis
1200 W
1200 W
1200 W
2000 W
2000 W
220 V
The North American 220 V power cord that is provided has a NEMA 6-20P
20A/250VAC style plug. The 220 VAC wall outlet needed for this plug is a NEMA
6-20R 20A/250V style outlet.
Fan Assembly
The fan assembly consists of four to six individual fans and is located on the right
side of the chassis. They operate on -48 V DC current. Each starter kit includes the
appropriate fan assembly. Figure 8 illustrates the faceplate of the fan assembly for
the 7-slot chassis.
Figure 8 Fan Assembly for the 7-Slot Chassis
Table 25 describes the Status LEDs on the faceplate of the fan assembly.
Table 25 Fan Assembly Status LEDs
LED
Description
RUN
OFF— The fan assembly is not operating normally
ON — The fan assembly is operating normally
ALM
OFF — The fan assembly is operating normally
ON — The fan assembly is not operating normally
16
CHAPTER 1: SWITCH 8800 COMPONENTS
Table 26 lists fan assembly specifications.
Table 26 Switch 8800 Fan Assembly
Specification
7-Slot Chassis
10-Slot Chassis
14-Slot Chassis
Fan assembly needed
1 (3C17503)
1 (3C17504)
2 (3C17503)
Number of fans
4
6
8
Power input
25 W
35 W
50 W
The fans are directly connected to the backplane through connectors. Fan
operation fault signals are collected and transmitted to the system alarm board
through the backplane.
Switch 8800 Specifications
Switch 8800
Specifications
Switch 8800 Software
Features
17
Table 27 provides detailed information about features of the Switch 8800.
Table 27 Specifications for the Switch 8800 System
Item
7-Slot Chassis
10-Slot Chassis
14-Slot Chassis
Dimensions
(H x W x D)
486 x 436 x 450 mm
(19.1 x 17.2 x 17.7 in)
619 x 436 x 450 mm
(24.4 x 17.2 x 17.7 in)
753 x 436 x 450 mm
(29.6 x 17.2 x 17.7 in)
Weight (with all
components)
65 Kg (143 lbs)
80 Kg (176 lbs)
120 Kg (265 lbs)
Fabric slots
2
2
2
I/O Module options
1-Port 10GBASE-X (XENPAK) Module
2-Port 10GBASE-X (XFP) Module
12-Port 1000BASE-X (SFP) Module
24-Port 1000BASE-X (SFP) Module
24-Port 10/100/1000BASE-T (RJ45) Module
System switching
300 Gbps
480 Gbps
720 Gbps
Packet processing
178 Mpps
285 Mpps
428 Mpps
Input voltage
90 V to 264 V, 47 to 63 Hz
Max power
consumption
(all components
installed)
665 W
Environment
temperature
and
humidity
0 to 40 0 C (32 to 104 0 F) and 5% to 85%
975 W
1390 W
Table 28 describes the software features of the Switch 8800.
Table 28 Switch 8800 Software Features
Service
Support
Wire speed Layer 2
switching
Switching capacity of 720 Gbps
Packet forwarding rate at 428 Mpps
Wire speed forwarding (with forwarding delay less than 10µs) for
I/O module ports
Port auto-negotiation
Speed and duplex operation modes.
Switching mode
Store and Forward mode
MAC address table
Address self-learning
Implements IEEE 802.1D standard and supporting port lock.
Address table: up to 64 K MAC addresses on each system, 12 K
MAC addresses on each module.
STP/RSTP
Implements IEEE 802.1D/802.1w Standard
Traffic control
IEEE 802.3x traffic control (full duplex)
Back-pressure Based Flow Control (half-duplex)
Link aggregation
31 groups of 8 ports
VLAN
4K VLANs, implements IEEE 802.1Q standard
Port-based VLAN
GARP and GVRP
Routing between VLANs
Broadcast storm
suppression
Supported
Network protocol
TCP/IP stack
ARP
DHCP Relay
18
CHAPTER 1: SWITCH 8800 COMPONENTS
Table 28 Switch 8800 Software Features (continued)
Service
Support
IP address table
Up to 128 K IP address forwarding entries
IP routing
Static routing
RIP Version 1 and 2
OSPF Version 2
BGP-4*
IS-IS*
Multicast
GMRP
IGMP
PIM-DM
PIM-SM
AAA and Security
Access user authentication implements IEEE 802.1x
Local authentication and RADIUS authentication
User hierarchical management and password protection
ACL, L2/L3/L4 information filtration (including frame filtration
based on port and source/destination MAC address, packet
filtration based on source/destination IP address and type of the
upper layer protocol)
Plain text and MD5 text authentication for OSPF and RIP Version 2.
DES56 Encryption for SNMP v3*
Reliability
VRRP
QoS
Traffic classification
Bandwidth management based on port, MAC address, IP address,
TCP/UDP port number, ToS/Diffserv value and CAR. The granularity
of bandwidth management is 64 Kbps.
Priority-based on VLAN port, IEEE 801.1P and ToS/Diffserv.
Support traffic classification to set CoS
8 egress queues for each port
Queue dispatching algorithm FIFO and PQ.
Load and upgrade system Xmodem protocol
Telnet
software
FTP and TFTP
* In the advanced version of the software.
2
INSTALLING THE SWITCH 8800
The following sections describe how to prepare and install the components of the
Switch 8800:
■
Preparing to Install
■
General Site Requirements
■
Installation Checklist
■
Installing the Chassis
■
Installing the Cabling Rack
■
Installing a Module
■
Connecting the Ground Wire
■
Connecting and Configuring Power
■
Installing the Fan Assembly
■
Installing Cables
■
Connecting Module Cables
■
Post-installation Checklist
WARNING: Only trained and qualified personnel should install and maintain
3Com products.
Preparing to Install
General Safety
Recommendations
This section provides guidelines for preparing your site and switch for installation.
Before installing your switch, note the following safety recommendations:
■
Switch off the power supply before connecting the cables.
■
Keep the switch away from heat sources.
■
Do not keep the switch in a damp place, and prevent liquid from getting into
the switch.
■
Ensure that the neutral point of the power is grounded properly, to avoid
personal injury.
■
Ensure that the power is off before plugging or unplugging the modules and
cables of the switch.
■
Before moving the chassis, disconnect all the power cords and external cables.
■
To avoid damage to the switch, connect all the cables correctly. Never connect
telephone cables (including the ISDN lines) to the console or AUX port.
■
During the installation, wear an antistatic wrist strap and antistatic gloves. See
“Static Electricity” on page 21 for additional information on preventing static.
20
CHAPTER 2: INSTALLING THE SWITCH 8800
WARNING: Follow local safety regulations when performing any operation with
the Switch 8800. Follow the related safety information and special safety
instructions provided by 3Com. 3Com bears no responsibility for accidents that
occur due to violations of safe operation requirements.
Electrical Safety
Moving the Switch
Laser Safety
To maintain electrical safety, note the following recommendations:
■
Look carefully for possible hazards in your work area, such as ungrounded
power extension cables, missing safety grounds, and moist floors.
■
Locate the emergency power-off switch in the room where you are working.
Shut the power off at once in the event of an accident.
■
Unplug all the power cords and external cables before moving the chassis.
■
Never assume that power is disconnected from a circuit. Always check.
Use caution when moving the Switch 8800. Note the following recommendations
when moving the switch:
■
Do not move the switch alone. Work with another person.
■
Move the switch slowly. Never move suddenly or twist your body.
■
Always disconnect all external cables (including power cord) before lifting or
moving the chassis.
■
Do not hold the power handles when carrying the switch.
■
Do not put fingers into the vent of the chassis when carrying the switch.
■
Since the power handles and vent have not been designed to bear the weight
of the entire chassis, using them to carry the switch may damage the switch or
even injure personnel.
Some I/O modules on the Switch 8800 have optical ports. Make sure that an
optical connector is connected to the optical ports, or a dust proof cover is fitted,
as invisible laser radiation can be emitted from the port.
WARNING: Never look at the transmit LED/laser through a magnifying device
while it is powered on. Never look directly at the fiber TX port and fiber cable ends
when they are powered on.
General Site
Requirements
The environment of the installation site influences the performance and lifetime of
the switch. The installation site for your switch should meet the requirements
described in the following sections.
Temperature and Humidity
To ensure normal operation and to prolong the operational lifetime of the switch,
the temperature and humidity of the equipment room must be within controlled
limits. The requirements for the temperature and humidity of the switch
installation site are listed in Table 29.
Table 29 Temperature and Humidity Requirements
Temperature
00
to
400C
(320
Relative humidity (noncondensing)
to
1040F)
10% to 90%
Installation Checklist
21
Static Electricity
To prevent damage caused by the static electricity, ensure that:
■
The equipment is grounded
■
The equipment room is dust-proof
■
Adequate temperature and humidity conditions are maintained.
■
The operator wears an antistatic wrist strap while handling the module.
■
The module is placed upward on the antistatic workbench, or put into an
antistatic bag.
■
Avoid direct contact with the elements of the circuit board.
Electromagnetic Discharge
To prevent damage by electromagnetic discharge, do the following:
■
Take effective measures against electrical interference for the power supply
system.
■
Separate the working ground of the switch from the grounding device of the
power equipment, or lightning conductor.
■
Adopt electromagnetic shielding if necessary.
Lightning Damage
To minimize the risk of lightning damage do the following:
Installation Space
Installation Checklist
■
Install a lightning arrester on the input end of a telephone cable, or other
external line.
■
Ensure that the PGND wire of the chassis is well grounded
■
Ensure that the neutral point of the socket of AC power supply is well
grounded
■
Install a lightning arrester at the input end of the power supply
For better heat dissipation and equipment maintenance, 3Com recommends that
you keep the front and back of the switch more than 1 meter (3 feet) away from
the walls or other devices. The sides of the switch should be at least 0.8 meters
(2.5 ft) away from the walls. If the optional rack is installed, the clear height of the
room should be more than 3 meters (10 ft).
When you open the packing case of the switch, check the contents against the
your order contract. Contact your Service representative if you find any
discrepancies.
To install the Switch 8800, you will need:
■
■
Tools
■
Phillips screwdriver
■
Flat-head screwdriver
■
Antistatic wrist strap
Cables
■
Console cable
22
CHAPTER 2: INSTALLING THE SWITCH 8800
■
■
AUX cable
■
Power cord and chassis ground wire
■
Interface cables for the selected interface modules
Equipment
■
The switch
■
Ethernet 100BASE-T Hub or LAN switch
■
Installing the Chassis
Installing in a Standard
Rack
Channel service unit/data service unit (CSU/DSU) or other data
communications equipment (DCE) equipment (such as a modem)
■
Configuration terminal, such as a PC
■
Additional equipment for the selected interface modules
You can install the Switch 8800 in a standard, 19-inch rack or on a workbench.
When you are ready to install the Switch 8800 in the rack:
1 Carry the switch to the front of the rack. At least two people are required to move
the switch.
2 Put the switch on the tray or the guides and push it into the rack.
3 Fix the switch in the rack with the combination screw and floating nuts that are
shipped with the switch.
Installing on a
Workbench
Installing the Cabling
Rack
To install the switch on a workbench, take the following precautions:
■
Ensure that the workbench is smooth and stable.
■
Leave a heat-dissipation clearance in the front and back of the switch of more
than 1 m (3 ft) and at least 0.8 meters (2.5 ft) away from the walls on the sides.
■
Do not put heavy objects on the switch.
To install the cabling rack:
1 Attach the rack brace to the left side of the chassis (opposite the fan frame).
2 Insert the wiring channel into the brace and fasten the screws.
Installing a Module
To install a module:
1 Wear an antistatic wrist strap.
2 Remove the blank plate from the chassis slot and save it for future use.
3 Hold the ejector levers of the module with both hands and push them outward.
4 Align the module with the guides in the chassis and slide it gently into the slot.
5 Push the module until the captive thumb screw on its handle bar touches the hole
in the chassis.
Connecting the Ground Wire
23
6 Push the ejector levers inward and push the handle bar pin into the positioning
hole in the chassis.
7 Fasten the module’s captive mounting screws into the holes in the chassis with a
screwdriver.
Connecting the
Ground Wire
To connect the ground wire:
1 Wear an antistatic wrist strap.
2 Remove the screw from the grounding hole in the switch chassis.
3 Set the ground wire connector around the grounding screw.
4 Fasten the grounding screw in the hole on the chassis.
5 Connect the other end of the ground wire to the grounding bar of the switch.
If you install the switch in a rack, 3Com recommends that the ground wire of the
switch be connected to the grounding bar of the rack.
WARNING: The resistance between switch chassis and the ground should be less
than 1 ohm.
Connecting and
Configuring Power
Connecting AC Power
Cords
The Switch 8800 power supply has one power cord. Use the procedures in the
following sections to connect and configure power to your Switch 8800.
To connect the AC power cord:
1 Power off all the related parts of the switch before connecting the AC power cord
2 Plug the power cord into the socket in the switch and attach the retention clip to
the power cord plug.
3 Plug the other end of the cord into a socket strip with surge protector. Connect
the strip to the power source in the room.
Figure 9 illustrates the power cord connection for the Switch 8800.
24
CHAPTER 2: INSTALLING THE SWITCH 8800
Figure 9 Power Cord Connection
1 2
34 5
1 Retention clip
2 AC power socket
3 Input LED
4 Output LED
5 Failure LED
WARNING: For surge protection, the power should be channelled through an
external protection device into the Switch 8800.
Installing the Fan
Assembly
The Switch 8800 is delivered with the fan assembly already installed. If you need
to replace a fan assembly, you can use the following procedure while the switch is
running.
1 Wear an antistatic wrist strap.
2 Remove the fan frame from the pack.
3 Hold the ejector levers on the fan frame with both hands and push them outward.
4 Align the fan with the guides in the chassis and slide it gently into the slot.
5 Push the fan until its positioning pin touches the hole in the chassis.
6 Push the ejector levers inward.
7 Push the handle bar pin into the hole in the chassis.
WARNING: To avoid injury, do not touch any naked wire, terminal, or any other
part of the product labelled Dangerous Voltage. Always wear the antistatic wrist
strap when installing the fan.
Installing Cables
Connecting the Console
Cable
This section describes how to connect console and AUX cables to the Switch
8800.
The console cable is an 8-core shielded cable. One end of the cable has a crimped
RJ-45 connector, which is plugged into the console port of the switch. The other
end has both a DB-9-hole connector and a DB-25-hole connector for connection
to a 9-hole or 25-hole serial port at the configuration terminal.
Installing Cables
25
See “Console Cable” on page 55 for cable illustration and pinout details.
To connect a terminal or PC to the Switch 8800 using the console cable:
1 Plug the DB-9 or DB-25 female plug of the console cable to the serial port of the
PC or the terminal where the switch is to be configured.
2 Connect the RJ-45 connector of the console cable to the console port of the
switch.
Connecting the AUX
Cable
An AUX cable is used to connect the Switch 8800 to a modem in a remote dial-up
configuration.
The AUX cable is an 8-core shielded cable. One end of the cable is an RS-232
RJ-45 connector, which is used to plug into the switch at the AUX port. The other
end has both a DB-9-pin connector and a DB-25 pin for connection to a 9-hole or
25-hole serial port on the virtual modem.
See “AUX Cable” on page 55 for cable illustration and pinout details.
To connect the AUX cable:
1 Plug the RJ-45 end of the AUX cable into the switch AUX port.
2 Connect the DB-25 or DB-9 end of the AUX cable to the serial port of the virtual
modem.
Connecting Module
Cables
This section describes how to connect electrical and optical cables.
Connecting Electrical Port Cables
The 24-port 10/100/1000BASE-T module require a RJ-45 connector and
category-5 twisted pair cable. See “RJ-45 Connector” on page 56 for an
illustration of the RJ-45 connector and MDI/MDI-X pinout details.
Use the following steps to connect the port:
1 Plug one end of the straight-through cable into the Ethernet RJ-45 port of the
switch.
2 Plug the other end of the straight-through cable into the RJ-45 port of the hub or
LAN Switch.
Ports on 24-port 10/100/1000BASE-T modules support MDI/MDI-X auto-sensing.
Connecting Optical Fiber Cables
The following modules require fiber optic cables and the SC or LC fiber connector:
■
1-port 10GBASE-X (XENPAK) module
■
2-port 10GBASE-X (XFP) module
■
12-port 1000BASE-X (SFP) module
■
24-port 1000BASE-X (SFP) module
See “Optical Fiber Cable Connectors” on page 57 for an illustration of the LC fiber
optic cable connector.
26
CHAPTER 2: INSTALLING THE SWITCH 8800
Single-mode optical fiber cable is used for external connections of the single-mode
optical port. Multi-mode optical fiber cable is used for external connections of the
multi-mode optical port.
WARNING: When a connector is not inserted in the optical port or when its
dustproof cover is open, invisible radiation can escape from the optical port. Do
not stare into the optical port directly. Cover the optical port if there is no
connector plugged in.
To attach the LC fiber connector:
1 Plug one end of the LC fiber connector into the optical port in the module.
2 Connect the other end of the connector to the corresponding device.
Installing Cabling
This section describes how to install and bind cables for your Switch 8800.
Bench-Mounted Switch
If you have installed your chassis on a bench, all interface cables run on the left
side of the chassis in the cabling channel, and the chassis power cords run by the
rear chassis panel.
Rack-Mounted Switch
If you have installed your switch in a 19-inch standard rack, the cables are bound
on the cable binding rack at the left side of the chassis and arranged to run on the
cable rack or under a raised floor. Collect all the transit data signal cable
connectors and locate them on the floor of the chassis. Power cords run out of the
rear left of the chassis and on a cable rack or under a raised floor.
Cable Binding
Keep the following precautions in mind as you bind cables:
■
Do not allow cables to twist or bend as you bind them.
■
The cable body cannot be bent at an angle that is more than twice its diameter.
The cable running out of a connector cannot be bent more than five times its
diameter.
■
Different types of cables (power cord, signal cable, and ground wire) should
not be bound together in a rack. Although different types of cable may cross
over each other, they must not be bound together where they cross. For
parallel cabling, the space between a power cord and a signal cable should be
no less than 30 mm (1.25 in).
■
The cable binding rack and cable channel inside and outside a rack should be
smooth.
■
The hole through which a cable runs through should be smooth or have a
rubber grommet.
■
Use plastic cabling ties to bind the cables.
■
Bind cables before bending them. Ensure that no tie binds the bent part of any
cables to prevent the core of the cable from breaking.
■
Do not tie power cables to the guides of any mobile components.
■
For the cable terminals fixed with screws, the screws or nuts should be
fastened securely.
■
Do not use tapping screws to fasten the cabling terminals.
Post-installation Checklist
27
Follow the parameters defined in Table 30 for binding cables with ties.
Table 30 Cable Binding Parameters
Post-installation
Checklist
Cable Bundle Diameter
Space Between Bundles
10 mm (0.5in)
80 – 150 mm (3.5 – 6 in)
10 – 30 mm (.5 – 1.2 in)
150 – 200 mm (6 – 8 in)
30 mm (1.2 in)
200 – 300 mm (8 – 12 in)
After you install your Switch 8800, use the checklist in Table 31 to verify that your
switch operates correctly.
WARNING: Confirm that you have turned off the power before checking your
installation. Improper connections can injure people or damage components of
the switch.
Table 31 Installation Checklist
Item
Antistatic wrist strap
Console cable
Ground wire
Power cord
Fabric
I/O module
Fan frame
Power supply
Normal
Abnormal (Remarks)
28
CHAPTER 2: INSTALLING THE SWITCH 8800
3
CONFIGURING THE SWITCH 8800
The following sections of this chapter describe how to configure and boot the
Switch 8800:
Configuring the
Switch 8800 and a
Local Terminal
■
Configuring the Switch 8800 and a Local Terminal
■
Setting Terminal Parameters
■
Booting the Switch 8800
Configure the local terminal and Switch 8800, using Figure 10 as a reference. The
terminal (a PC in this example) is connected to the switch console port using a
console cable.
Figure 10 Connecting the Switch 8800 to a PC
Switch
Console cable
1 Plug the DB-9 or DB-25 female plug of the console cable into the serial port of the
PC or the terminal where the switch will be configured.
2 Connect the RJ-45 connector of the console cable to the console port of the
switch.
Setting Terminal
Parameters
To set terminal parameters and open a HyperTerminal session:
1 Start the PC and select Start > Programs > Accessories > Communications >
HyperTerminal.
The Connection Description dialog box displays, as shown in Figure 11.
30
CHAPTER 3: CONFIGURING THE SWITCH 8800
Figure 11 Connection Description Dialog Box
2 Enter the name of the new connection in the Name field and click OK. The dialog
box, shown in Figure 12 displays. Select the serial port to be used from the
Connect using dropdown menu.
Figure 12 Properties Dialog Box
3 After selecting a serial port, click OK. The port shown in Figure 13 displays and you
can set serial port parameters. Set the following parameters:
■
Baud rate = 9600
■
Databit = 8
■
Parity check = none
■
Stopbit = 1
■
Flow control = none
Setting Terminal Parameters
Figure 13 COM1 Properties Dialog Box
4 Click OK. The HyperTerminal dialogue box displays, as shown in Figure 14.
Figure 14 HyperTerminal Window
5 Select Properties.
6 In the Properties dialog box, select the Settings tab, shown in Figure 15.
7 Select VT100 in the Emulation dropdown menu.
8 Click OK.
31
32
CHAPTER 3: CONFIGURING THE SWITCH 8800
Figure 15 Settings Tab
Booting the Switch
8800
Before powering on the Switch 8800, verify that:
■
The Fabric and all I/O modules have been properly installed.
■
Power cords have been properly connected.
■
The voltage of power supply can meet the requirements on the switch.
■
The console cable has been connected properly.
■
The PC or terminal for configuration has been started.
■
The terminal parameters have been set.
Booting the Switch 8800
Powering up and
Booting
33
Turn on the power for the Switch 8800 and run the BootROM program. The
terminal displays the following information:
Starting...
*************************************************
*
*
*
Switch 8800 Bootrom, Version 113
*
*
*
*************************************************
Copyright(C) 2000-2004 by 3COM Corporation, Inc.
Creation date: Jul 5 2004, 10:43:58
CPU type
: MPC755
CPU L2 Cache
: 1024KB
CPU Clock Speed : 400MHz
BUS Clock Speed : 100MHz
Memory Size
: 512MB
Flash file system init....done
Board self testing...........................
The board is steady
SlotNo of this board is 4
The MCX is existent
BootRom main system CRC check is OK
82559 register testing is OK
EPLD1 testing is OK
EPLD2 testing is OK
16c2552 register testing is OK
Please check LEDs......................LED testing finished
The switch's Mac address is 0040.9c30.b2d4
Press Ctrl+B to enter Boot Menu... 5
To enter Boot Mode (see Chapter 6), press Ctrl+B during the 5 seconds that “Press
Ctrl+B to enter Boot Menu...5” is displayed. To perform decompression
immediately, press ESC while this message is displayed. If you do nothing, the
system enters the following auto-booting port within 5 seconds:
Auto-booting...
Booting from Flash...
Decompress
Image...............................................................
....................................................................
.....OK!
Starting at 0x10000...
User interface con0 is available.
The display of these messages indicates the completion of the switch
auto-booting. Press Enter and the terminal screen displays:
<3Com>
Now you can begin the configuration for the Switch 8800.
34
CHAPTER 3: CONFIGURING THE SWITCH 8800
4
MAINTAINING SOFTWARE
This chapter covers the following topics:
Upgrading Software
■
Upgrading Software
■
Lost Passwords
■
Using the BOOT Menu
■
Managing Software Backup
The following sections describe how to upgrade software on your Switch 8800:
■
Upgrading Software Using FTP
■
Upgrading Software Using The BOOT Menu
■
Upgrading Software Using Xmodem
■
Upgrading Software Using TFTP
Always save the configuration file before upgrading applications.
Upgrading Software
Using FTP
Use the following procedure to upgrade software with FTP:
1 Log in to the system with super-user privileges.
2 From the SW8800 command line, transfer the file from the FTP server to the
system, using the ftp command.
3 Specify the file to boot the system from, using the boot command.
4 Reboot the system, using the reboot command.
The following example illustrates this procedure:
<SW8800>su
Password:
Now user privilege is 3 level, and just commands which level is
equal to or less than this level can be used.
Privilege note: 0-VISIT, 1-MONITOR, 2-SYSTEM, 3-MANAGE
<SW8800>ftp 192.168.25.210
Trying ...
Press CTRL+K to abort
Connected.
220 3COM FTP server (SunOS 5.6) ready.
User(none): gmiller
331 Password required for gmiller.
Password: xxxxxxx
230 User gmiller logged in.
[ftp]bin
36
CHAPTER 4: MAINTAINING SOFTWARE
200 Type set to I.
[ftp]get 88003.app
200 PORT command successful.
150 Binary data connection for 88003.app (192.168.25.210,1117)
(6725435 bytes).
226 Binary Transfer complete.
FTP: 6725435 byte(s) received in 96.753 second(s) 25.00K
byte(s)/sec.
[ftp] quit
221 Goodbye.
<SW8800>boot boot-loader 88003.app
The specified file will be booted next time!
<SW8800>reboot
This command will reboot the system. Continue? [Y/N] y
For more detailed descriptions of the setup and procedures for upgrading
software, see the remaining sections in this chapter.
Upgrading Software
Using The BOOT Menu
To perform this operation, you must have a network connection between the
Ethernet port on the Switch 8800 Fabric module and the FTP/TFTP server. In
addition, you should verify that the file you want to use for the upgrade procedure
is on the FTP/TFTP server in the appropriate directory.
There are several procedures you must perform to complete this operation. They
are described in the following sections:
1 Boot the System
2 Modify the Ethernet Interface Boot Parameters
3 Download an Application to Flash Memory
4 Boot from Flash
Boot the System
After powering on the Switch 8800, the BootROM program runs automatically.
The terminal displays the following information:
Starting......
*************************************************
*
*
*
Switch 8800 Bootrom, Version 113
*
*
*
*************************************************
Copyright(C) 2000-2004 by 3COM Corporation, Inc.
Creation date: Jul 5 2004, 10:43:58
CPU type
: MPC755
CPU L2 Cache
: 1024KB
CPU Clock Speed : 400MHz
BUS Clock Speed : 100MHz
Memory Size
: 512MB
Upgrading Software
37
Flash file system init....done
Board self testing...........................
The board is steady
SlotNo of this board is 4
The MCX is existent
BootRom main system CRC check is OK
82559 register testing is OK
EPLD1 testing is OK
EPLD2 testing is OK
16c2552 register testing is OK
Please check LEDs......................LED testing finished
The switch's Mac address is 0040.9c30.b2d4
Press Ctrl+B to enter Boot Menu...
To access the BOOT Menu, press Ctrl+B during the five seconds that “Press Ctrl-B
to enter Boot Menu...” displays. After five seconds, the system begins program
decompression. If you want to access the BOOT Menu after this, you must reboot
the switch.
1 Press Ctrl+B. The system displays:
Initialize flash file system. Please wait!
Password :
CAUTION: While using the switch, keep in mind the modified BOOTROM
password.
2 Enter the BootROM password. After entering the correct password (no password
is set for the switch by default), the system displays the Main Menu:
MAIN
MENU
1.
2.
3.
4.
5.
6.
7.
0.
Boot with default mode
Boot from Flash
Boot from CF card
Enter serial submenu
Enter ethernet submenu
Modify Flash description area
Modify bootrom password
Reboot
Enter your choice(0-7):
38
CHAPTER 4: MAINTAINING SOFTWARE
Modify the Ethernet Interface Boot Parameters
Before you can download a file to Flash, you must configure the Ethernet interface
boot parameters.
1 Select option 5 from the Main Menu. The Ethernet Submenu displays:
ETHERNET SUBMENU
1. Download file to SDRAM through ethernet interface and boot
2. Download file to Flash through ethernet interface
3. Modify ethernet interface boot parameter
0. Return to main menu
Be sure to select 3 to modify boot parameter before downloading!
Enter your choice(0-3): 3
2 Select option 3 from the Ethernet Submenu. The following information displays:
Note: Two protocols for download, tftp & ftp.
You can modify the flags following the menu.
tftp--0x80, ftp--0x0.
'.' = clear field; '-' = go to previous field; ^D = quit
boot device
: fei0
processor number
: 0
host name
: 8512
file name
: 88002.app 88003.app
inet on ethernet (e) : 192.168.25.210
inet on backplane (b): 192.168.25.158
host inet (h)
: 192.168.25.2
gateway inet (g)
:
user (u)
: 1234
ftp password (pw) (blank = use rsh): 1234
flags (f)
: 0x80
target name (tn)
:
startup script (s)
:
other (o)
:
3 Modify this information as follows:
■
■
file name — Enter the name of the file you want to download.
inet on ethernet (e) — Enter the IP address of the Ethernet port on the
Fabric.
■
inet on backplane (b) — Enter the IP address of the backplane.
■
host inet (h) — Enter the IP address of the FTP or TFTP server.
4 TFTP is the default download protocol. If you want to perform the download
operation with FTP, make the following additional changes:
■
user (u) — Enter your FTP user name.
■
ftp password (pw) — Enter your FTP password.
■
flags (f) — Enter 0x0.
5 Press Enter. The following message and the Ethernet Submenu display:
Write flash...done!
ETHERNET
SUBMENU
Upgrading Software
1.
2.
3.
0.
39
Download file to SDRAM through ethernet interface and boot
Download file to Flash through ethernet interface
Modify ethernet interface boot parameter
Return to main menu
Enter your choice(0-3): 2
Download an Application to Flash Memory
To download an application to flash memory:
1 Select option 2 on the Ethernet Submenu. The following text displays:
Attached TCP/IP interface to fei0.
Attaching network interface lo0... done.
boot device
:
unit number
:
processor number
:
host name
:
file name
:
inet on ethernet (e) :
inet on backplane (b):
host inet (h)
:
user (u)
:
ftp password (pw)
:
flags (f)
:
fei
0
0
8512
88003-04.app
192.168.25.210:ffffff00
192.168.25.158
192.168.25.2
1234
1234
0x80
Prepare for loading...................................OK
Loading...............done
Free flash Space : 9657344 bytes
Writing
Flash...............................................................
....................................................................
....................................................................
....................................................................
....................................................................
....................................................................
...........Done
2 The Ethernet Submenu displays:
ETHERNET
1.
2.
3.
0.
SUBMENU
Download file to SDRAM through ethernet interface and boot
Download file to Flash through ethernet interface
Modify ethernet interface boot parameter
Return to main menu
Enter your choice(0-3):0
3 Select 0 to return to the Main Menu.
40
CHAPTER 4: MAINTAINING SOFTWARE
Boot from Flash
To boot the system from Flash using the downloaded file, do the following:
1 Select option 2 from the Main Menu. The following information displays:
Booting from Flash
Be sure the BaudRate is 9600bps!
Decompress
Image...............................................................
....................................................................
...........OK!
Starting at 0x10000...
Upgrading Software
Using Xmodem
The Xmodem protocol transmits files through serial ports and supports both
128-byte and 1K-byte packets. Xmodem also supports two types of check; normal
checksum and CRC. When there is a packet error, retransmission is supported,
normally 10 times.
The Xmodem protocol completes transmission by receiving and sending programs.
The receiving program first sends the negotiating characters to negotiate the
check means. After passing the negotiation, the sending program begins to send
the packet.
The receiving program checks the packet according to the negotiated means after
receiving a complete packet. The acknowledgement characters are sent after
passing the check and then the sending program continues to send the next
packet. If the check fails, negative characters are sent and the sending program
sends the packet again.
1 Boot the system and press Ctrl/B to access the Main Menu:
MAIN
MENU
1.
2.
3.
4.
5.
6.
7.
0.
Boot with default mode
Boot from Flash
Boot from CF card
Enter serial submenu
Enter ethernet submenu
Modify Flash description area
Modify bootrom password
Reboot
Enter your choice(0-7):4
2 Select option 4 and press Enter. The Serial Submenu displays:
SERIAL
1.
2.
3.
0.
SUBMENU
Download file to SDRAM through serial interface and boot
Download file to Flash through serial interface
Modify serial interface boot parameter
Return to main menu
Upgrading Software
41
Enter your choice(0-3): 3
3 Select option 3. The select download baudrate menu displays:
1:
2:
3:
4:
5:
9600(default)
19200
38400
57600
115200
please select an appropriate baudrate:
Enter your choice(1-5): 5
4 Select the appropriate download speed. For example, enter 5 to select a download
speed of 115200 bps.
5 Press Enter. The terminal displays the following information:
BaudRate is 115200 bps. Please change the terminal's speed to 115200
bps
6 After you change the baud rate for the serial port on the Switch 8800, you must
change the baud rate at the configuration terminal so that the two baud rates are
the same. When the baud rates are the same, the Serial Submenu displays:
SERIAL
1.
2.
3.
0.
SUBMENU
Download file to SDRAM through serial interface and boot
Download file to Flash through serial interface
Modify serial interface boot parameter
Return to main menu
Enter your choice(0-3): 2
7 Select option 2 and press Enter to start downloading. The terminal displays the
following information:
Please Select File .
XMODEM downloading ...CCC
8 Select Transfer\Send File from the terminal window.
9 Click Browse in the Send file dialog box, shown in Figure 16 and select the
application you want to download.
Figure 16 Send File dialog box
42
CHAPTER 4: MAINTAINING SOFTWARE
10 Change the protocol name for the download to Xmodem.
11 Click Send. The dialog box shown in Figure 17 displays.
Figure 17 Xmodem File Send Dialog Box
12 After the download is complete, the Serial Submenu is displayed:
Loading ...CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC done!
SERIAL SUBMENU
1.
2.
3.
0.
Download file to SDRAM through serial interface and boot
Download file to Flash through serial interface
Modify serial interface boot parameter
Return to main menu
Enter your choice(0-3): 0
13 Select option 0 to return to the Main Menu:
MAIN
MENU
1.
2.
3.
4.
5.
6.
7.
0.
Boot with default mode
Boot from Flash
Boot from CF card
Enter serial submenu
Enter ethernet submenu
Modify Flash description area
Modify bootrom password
Reboot
Enter your choice(0-7): 2
14 From the Main Menu, select option 2. The following message displays:
Booting from Flash
Be sure the BaudRate is 9600bps!
Decompress
Image...............................................................
....................................................................
.....OK!
Starting at 0x10000...
Lost Passwords
Upgrading Software
Using TFTP
43
TFTP (Trivial File Transfer Protocol) is a simple file transfer protocol that is used
without complex interaction between clients and servers.
The client initiates a TFTP transmission. To download files, the client sends a read
request packet to the TFTP server, receives the packet from the server, and sends
the acknowledgement to the server. To upload files, the client sends a write
request packet to the TFTP server, sends the data packet to the server, and receives
the acknowledgement from the server.
The Switch 8800 provides the functions of the TFTP client.
A TFTP Server program is shipped on the CDROM with the Switch 8800.
Before you upgrade:
■
Verify that there is a connection between the TFTP server and the Switch 8800
(use the ping command.)
■
Verify that the TFTP server is set up according to the manufacturer's instructions
and that it is enabled and pointing to the correct directory.
To upgrade using TFTP:
1 Verify that you are logged in with super-user privileges.
2 From the Switch 8800 command line (in user view), TFTP the image file from the
TFTP server to the Switch 8800 using the following command:
tftp <TFTP Server IP Address> get
File-Optional>
<Source File/image>< Dest
3 Set the boot parameters to specify the file to boot the system from, using the
following command:
boot boot-loader filename
4 Reboot the system.
The following example illustrates this procedure:
<SW8800>tftp 192.168.25.210 get 88003.app
Transfer file in binary mode.
Now begin to download file from remote tftp server, please wait...
/
TFTP: 5690749 bytes received in 376 second(s).
File downloaded successfully.
<SW8800>boot boot-loader 88003.app
The specified file will be booted next time!
<SW8800>reboot
This command will reboot the system. Continue? [Y/N] y
Lost Passwords
If the BootROM password of the switch is lost, contact your local support center,
listed in Appendix B.
44
CHAPTER 4: MAINTAINING SOFTWARE
Using the BOOT Menu
After you power on the Switch 8800, the BootROM program runs automatically.
The terminal displays the following information:
Starting...
*************************************************
*
*
*
Switch 8800 Bootrom, Version 113
*
*
*
*************************************************
Copyright(C) 2000-2004 by 3COM Corporation, Inc.
Creation date: Jul 5 2004, 10:43:58
CPU type
: MPC755
CPU L2 Cache
: 1024KB
CPU Clock Speed : 400MHz
BUS Clock Speed : 100MHz
Memory Size
: 512MB
Flash file system init....done
Board self testing...........................
The board is steady
SlotNo of this board is 4
The MCX is existent
BootRom main system CRC check is OK
82559 register testing is OK
EPLD1 testing is OK
EPLD2 testing is OK
16c2552 register testing is OK
Please check LEDs......................LED testing finished
The switch's Mac address is 0040.9c30.b2d4
Press Ctrl+B to enter Boot Menu...
The contents displayed on the terminal can vary with different versions of Boot
ROM.
If you press Ctrl+B immediately, the system displays the Boot Menu. If you do not
press Ctrl+B, the system initiates the program decompression process. At this time
if you want to access the BOOT Menu, you must reboot the switch.
1 Press Ctrl+B. The system displays:
Initialize flash file system. Please wait!
Password :
Managing Software Backup
45
2 Enter the BootROM password. After entering the correct password (no password
is set for the switch by default), the system will access the Main Menu:
MAIN
MENU
1.
2.
3.
4.
5.
6.
7.
0.
Boot with default mode
Boot from Flash
Boot from CF card
Enter serial submenu
Enter ethernet submenu
Modify Flash description area
Modify bootrom password
Reboot
Enter your choice(0-7):
CAUTION: While using the switch, please keep in mind the modified BOOTROM
password.
Managing Software
Backup
The Switch 8800 uses the application and configuration files it finds on the Flash
of the Fabric from which it booted the previous time. To back up these files, you
can copy them from Flash to compact Flash. However, there are some important
things to know before you copy files to compact Flash:
■
If the Switch 8800 has two Fabrics installed, and you execute a save
command, it synchronizes the configuration file on the Flash on both Fabrics so
that both Fabrics can use the same configuration information.
■
The Switch 8800 does not synchronize versions of the application file between
Fabrics. Therefore, you must manually download the application file to one
Fabric, then copy the application file between Flashes to insure that both
Fabrics can boot from the same file.
■
To insure that both Fabrics boot the same way, you must configure boot
parameters with the same values on each Fabric.
■
The system does not synchronize files between compact Flash cards or
between compact Flash and Flash.
■
For compact Flash to serve as a reliable file backup, you must take care that
files are copied to compact Flash after every modification or download.
Otherwise, you could have multiple versions of a file on your system.
To verify the names and contents of the Flash and compact Flash on your system,
you can use the dir commands, as shown in the following examples:
<SW8800>dir ?
/all
STRING<1-136>
cf:
flash:
slot5#cf:
slot5#flash:
<cr>
List all files
[drive][path][file name]
Device name
Device name
Device name
Device name
The entries cf and flash refer to the compact Flash and Flash on the Fabric from
which the system last booted. If more than one Fabric is intalled on the Switch
46
CHAPTER 4: MAINTAINING SOFTWARE
8800, the entries slotn#cf and slotn#flash refer to the compact Flash and Flash
on the system’s other Fabric .
<SW8800>dir flash:
Directory of flash:/
0
1
2
3
4
-rwdrw-rw-rw-rw-
8884
4
6326532
6725435
Dec
Feb
Dec
Nov
Dec
06
10
06
24
06
2004
2003
2004
2004
2004
14:33:45
11:13:07
14:36:04
14:18:35
15:16:26
sw8800.cfg
hafile
snmpboots
88003-06.app
88003-04.app
Feb 10 2003 11:35:10
Mar 16 2003 12:16:00
88003-01.app
logfile
15621 KB total (2809 KB free)
<SW8800>dir cf:
Directory of cf:/
0
1
-rwdrw-
6534193
-
250352 KB total (234680 KB free)
Copying Files to
Compact Flash
Use the copy command in the format copy source/filename
destination/filename to copy a file from a Flash to a compact Flash on the
same Fabric or on the other Fabric, as shown in the following example:
<SW8800>copy flash:/88003-04.app cf:/88003-04.app
Copy flash:/88003-04.app to cf:/88003-04.app?[Y/N]:y
100% complete
Copy file flash:/88003-04.app to cf:/88003-04.app...Done.
<SW8800>copy flash:/sw8800.cfg slot#5cf:/sw8800.cfg
Copy flash:/sw8800.cfg to slot#5cf:/sw8800.cfg?[Y/N]:y
100% complete
Copy file flash:/sw8800.cfg to slot#5cf:/sw8800.cfg...Done.
5
MAINTAINING HARDWARE
This chapter covers the following topics:
■
Replacing a Power Supply
■
Replacing I/O Modules
■
Replacing the Fan Assembly
The procedures in this chapter should be performed by trained service personnel
only.
Replacing a Power
Supply
To replace a power supply, you need:
■
An antistatic wrist strap
■
A screwdriver
WARNING: When installing or replacing the power supply when the power is on,
do not touch any naked wire, terminal, or any other part of the product labeled
Dangerous Voltage. Always wear the antistatic wrist strap when replacing the
supply.
Use the following steps to replace a power supply:
1 Turn off power to the power supply you are replacing.
2 Pull up on the retention clip that holds the power cord connector and unplug the
power cord.
3 Loosen the captive screws on both sides of the power supply.
4 Support the power supply with one hand and gently pull the handle with the
other hand until it slides out of the slot.
5 If you are not going to install another power supply in this slot, install a blanking
plate on the chassis for dust-proofing and heat dissipation.
6 Remove the new power supply from the package and verify that the correct input
mode is selected.
7 Support the power supply, right side up, in one hand and hold the handle with
another hand. Align the supply with the guides in the chassis and slide the power
supply into the slot.
CAUTION: As you are inserting the power supply, if the pin terminal springs up,
the pin cannot be seated into the hole and the system will sound an alarm. If the
power supply has not been inserted properly, you should slide it out and insert it
again to avoid breaking or cracking the power terminals.
8 Fasten the captive screws.
48
CHAPTER 5: MAINTAINING HARDWARE
CAUTION: If the captive screws cannot be fastened, the power supply may not
have been properly seated. Remove and replace the supply.
9 Insert the power cord connector into the power socket on the power supply and
lower the retention clip.
Cleaning the Power
Supply Filter
Over time, the filter on the power supply accumulates dust, which interferes with
the heat dissipation of the chassis. It is important to periodically clean the filter as
described below:
1 Remove the gauze filter by gently pulling it from the front of the power supply.
2 Take the filter to a fresh water supply and clean it.
3 Leave the filter to dry. Do not use heat to dry the filter as this may cause it to
distort.
4 When the filter is completely dry, gently push it back into the front of the power
supply.
CAUTION: Do not clean the filter while it is in position at the front of the power
supply. Attempts to do so could result in damage to the equipment or severe
electrical shock.
Replacing I/O Modules
To replace an I/O module, you need:
■
An antistatic wrist strap
■
A screwdriver
To remove a module:
1 Remove all the cables from the module to be removed.
2 Loosen the captive screws.
3 Hold the ejector levers on the module with both hands, and press them toward
both sides to separate the connectors of the module from the motherboard.
4 Gently slide the module along the guides and out of the slot.
5 Put the removed module into the package that contained the replacement
module.
Replace the blank plate on the chassis if you do not install a new module in the
place where the old one was removed.
To install a replacement module:
1 With both hands, hold the ejector levers on the module that will be installed.
2 Align the module with the guides in the chassis and slide it into the slot gently
until you feel the positioning pin on the handle bar touch the hole in the chassis.
3 Press the ejector levers inward and seat the pin on the handle bar into the
positioning hole in the chassis.
4 Fasten the captive screws to fix the module.
Replacing the Fan
Assembly
You can hot-swap fan assemblies in the Switch 8800.
Replacing the Fan Assembly
49
To replace a fan assembly, you need:
■
An antistatic wrist strap
■
A screwdriver
WARNING: To avoid injury:
■
Do not touch any naked wire, terminal, or any part of the product labeled
Dangerous Voltage. Always wear the antistatic wrist strap when replacing the
fan module.
■
Keep hands away from fan blades when removing the fan assembly because
fans continue to turn after the assembly is removed.
To replace a fan assembly:
1 Put on the antistatic wrist strap.
2 With both hands, pull out the ejector levers on the fan assembly to separate the
fan assembly connector from the backplane.
3 Pull the fan gently along the guides of the slot to remove it.
4 With both hands, pull out the ejector levers of the fan that will be installed. Align
it with the guides in the chassis and slide it gently into the slot until you feel the
positioning pin on the handle bar touch the hole in the chassis.
5 Press the ejector levers inward and seat the pin on the handle bar into the
positioning hole in the chassis.
WARNING: If the fan fails, replace it with a new one without delay before
operating the Switch 8800. Failure to do so will cause the switch to overheat.
50
CHAPTER 5: MAINTAINING HARDWARE
6
TROUBLESHOOTING
This chapter covers the following topics:
■
Troubleshooting the Configuration
■
Troubleshooting Power
■
Troubleshooting the Fans
■
Troubleshooting I/O Modules
The simplest way to diagnose a fault is to check the system status LEDs on the
Fabric modules. In addition, with the DeviceMgr network management system,
you can also locate the fault through management software.
Troubleshooting the
Configuration
No information is
displayed on the
terminal
After the switch is powered on, booting information is displayed on the
configuration terminal. If the configuration system has failed, there is no screen
display at the configuration terminal or the displayed characters are illegible.
If there is no information displayed on the terminal after the Switch 8800 is
powered on, check that:
■
The power system is working normally.
■
The Fabric is working normally.
■
The console cable has been connected to the console port on the Fabric.
If this procedure does not reveal the problem, verify the following:
■
The console cable is connected to the serial port that is configured on the
terminal.
■
Console terminal parameters are set properly. See “Setting Terminal
Parameters” on page 29.
■
The console cable is not damaged.
The displayed characters
are illegible
If the displayed characters are illegible, the console terminal parameters may not
have been set correctly. See “Setting Terminal Parameters” on page 29.
Troubleshooting
Power
Table 32 describes power LEDs on the power supply.
Table 32 Power LEDs on the Power Supply
LED
Status Description
INPUT
On — The power input is normal and the power supply switch is in
the ON position.
Off — The power input has failed or has not been turned on.
52
CHAPTER 6: TROUBLESHOOTING
Table 32 Power LEDs on the Power Supply (continued)
LED
Status Description
OUTPUT
On — The power output is normal.
Off — The power output has failed.
FAIL
On — The power supply has failed.
Off — The power supply is operating.
The following list describes potential problems with the power supply and their
solutions.
■
The INPUT LED and OUTPUT LED are on, but the display power command
shows that the power supply is not in position. The other power supply is
operating normally.
This problem may be caused by poor contact between the power supply and
the backplane if the power supply is badly seated. To resolve this, do the
following:
■
■
Switch off the power supply.
■
Loosen the captive screws on the power supply.
■
Push the power supply into the chassis.
■
Tighten the captive screws.
■
Switch on the power supply and verify that it is operating normally.
The INPUT LED and OUTPUT LED are off.
Verify the following:
■
■
Power cords are connected correctly
■
Power cords are in good condition
■
The power switch is in the ON position.
■
The power supply is installed right side up.
The FAIL LED is on.
Verify the following:
■
■
The correct power voltage is in use: 90 to 264 V AC, 50 to 60 Hz.
The air filter protecting the fan frame is clean. If dust has accumulated on
the air filter will block the fan frame from free ventilation and even lead to
power supply failure.
If you cannot resolve an issue with the power supply after using these procedures,
contact your 3Com Service Representative. Do not attempt to repair the power
supply yourself.
Troubleshooting the
Fans
If the fan OK LED is off, check that:
■
The fan assembly has been installed in the correct position for normal
communication with the backplane and the cables are in good condition.
■
Every fan is working normally.
Troubleshooting I/O Modules
53
■
There is nothing blocking the vent of the chassis.
■
The blanking plates are installed on the chassis where no module is inserted.
Table 33 describes fan assembly LEDs on the faceplate of the fan assembly.
Table 33 Fan LEDs on the Fabric
Troubleshooting I/O
Modules
LED
Status Description
RUN
On — The fan is working normally.
Off — The fan has failed or has not been installed.
ALM
On — The fan has failed.
Off — The fan is operating normally.
The Fabric has LEDs that indicate the status of the I/O modules , as described in
Table 34.
Table 34 I/O Module LEDs
LED
Status description
RUN
Green or off — The module failed or has not been inserted.
Green flashing, slow — The module is working normally.
Green flashing, fast — The module is booting or is not
registered successfully.
ALM
Off — The module is working normally or has not been
inserted.
Green or green flashing — The module failed or is not
working normally.
Table 35 shows the correspondence between the I/O module LEDs on the Fabric
and the slots in which these I/O modules are installed.
Table 35 I/O Module LEDs and Corresponding Slots
Chassis
LEDs
Slots
7-slot
0 to 4
2 to 6
10-slot
0 to 7
0 to 3 and 6 to 9
14-slot
0 to 11
0 to 5 and 8 to 13
■
If the ALM LED of the module remains green or green flashing, it indicates
there is something wrong with the module.
■
During the process of resetting the module, the ALM LED remains on. After
normal booting, it is off.
■
When resetting the module, if the ALM LED remains off, the module may not
be connected to the power source.
Check that the module has been properly installed in the correct position.
54
CHAPTER 6: TROUBLESHOOTING
A
SWITCH 8800 CABLES
This appendix covers the following types of cables and connectors:
Console Cable
■
Console Cable
■
AUX Cable
■
RJ-45 Connector
■
Optical Fiber Cable Connectors
Figure 18 illustrates the console cable and connectors.
Figure 18 The Console cable
Enlarged A side
DB25 Female
8P8C Plug
Enlarged B side
DB9 Female
Enlarged C side
Table 36 lists console cable pin-outs.
Table 36 Console Cable Pin-outs
AUX Cable
RJ-45
Signal
Direction
DB-25
DB-9
1
RTS
<----
4
7
2
DTR
<----
20
4
3
TXD
<----
2
3
4
CD
--->
8
1
5
GND
----
7
5
6
RXD
--->
3
2
7
DSR
--->
6
6
8
CTS
--->
5
8
Figure 19 illustrates the AUX cable.
56
APPENDIX A: SWITCH 8800 CABLES
Figure 19 The AUX Cable
Enlarged A side
DB25 Male
8P8C Plug
Label
Enlarged B side
DB9Male
Enlarged C side
Table 37 lists the AUX cable pin-outs.
Table 37 AUX Cable Pin-outs
RJ-45 Connector
RJ-45
Signal
Direction
DB-25
DB-9
1
RTS
--->
4
7
2
DTR
--->
20
4
3
TXD
--->
2
3
4
CD
<---
8
1
5
GND
---
7
5
6
RXD
<---
3
2
7
DSR
<---
6
6
8
CTS
<---
5
8
Figure 20 illustrates the RJ-45 connector.
Figure 20 The RJ-45 Connector
PIN #8
PIN #1
Table 38 lists RJ-45 MDI port pin-outs.
Table 38 RJ-45 MDI Port Pin-outs
Pinout
10BASE-T/100BASE-TX
1000BASE-T
Signal
Function
Signal
Function
1
Tx+
Send data
BIDA+
Send data to direction A
2
Tx-
Send data
BIDA-
Receive data from direction A
Optical Fiber Cable Connectors
Table 38 RJ-45 MDI Port Pin-outs (continued)
Pinout
10BASE-T/100BASE-TX
1000BASE-T
3
Rx+
Receive data
BIDB+
Send data to direction B
4
Reserved
-
BIDC+
Receive data from direction C
5
Reserved
-
BIDC-
Send data to direction C
6
Rx-
Receive data
BIDB-
Receive data from direction B
7
Reserved
-
BIDD+
Send data to direction D
8
Reserved
-
BIDD-
Receive data from direction D
Tx = Send data Rx = Receive data BI = I-directional data.
Table 39 lists RJ-45 MDI-X Port Pin-outs.
Table 39 RJ-45 MDI-X Port Pinouts
Pinout
Optical Fiber Cable
Connectors
10BASE-T/100 BASE-TX
1000BASE-T
Signal
Function
Signal
Function
1
Rx+
Receive data
BIDB+
Send data to direction B
2
Rx-
Receive data
BIDB-
Receive data from direction B
3
Tx+
Send data
BIDA+
Send data to direction A
4
Reserved
-
BIDD+
Receive data from direction D
5
Reserved
-
BIDD-
Send data to direction D
6
Tx-
Send data
BIDA-
Receive data from direction A
7
Reserved
-
BIDC+
Send data to direction C
8
Reserved
-
BIDC-
Receive data from direction C
Figure 21 illustrates the SC optical fiber cable connector.
Figure 21 SC Optical Fiber Connector
Figure 22 illustrates the LC connector.
Figure 22 LC Connector
57
58
APPENDIX A: SWITCH 8800 CABLES
B
OBTAINING SUPPORT FOR YOUR
SWITCH 8800
Register Your Product
to Gain Service
Benefits
To take advantage of warranty and other service benefits, you must first register
your product at http://eSupport.3com.com/. 3Com eSupport services are based
on accounts that you create or have authorization to access. First time users must
apply for a user name and password that provides access to a number of eSupport
features including Product Registration, Repair Services, and Service Request.
Purchase Value-Added
Services
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services can include 24x7 telephone
technical support, software upgrades, onsite assistance or advance hardware
replacement. Experienced engineers are available to manage your installation with
minimal disruption to your network. Expert assessment and implementation
services are offered to fill resource gaps and ensure the success of your networking
projects. More information on 3Com Extended Warranty and Professional Services
is available at http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and
support information.
Troubleshoot Online
You will find support tools posted on the 3Com web site at
http://www.3com.com/
■
3Com Knowledgebase helps you troubleshoot 3Com products. This
query-based interactive tool is located at http://knowledgebase.3com.com
and contains thousands of technical solutions written by 3Com support
engineers.
■
Connection Assistant helps you install, configure and troubleshoot 3Com
desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic
software is located at:
http://www.3com.com/prodforms/software/connection_assistant/ca_th
ankyou.html
Access Software
Downloads
Software Updates are the bug fix / maintenance releases for the version of
software initially purchased with the product. In order to access these Software
Updates you must first register your product on the 3Com web site at
http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to
software downloads can be found at http://eSupport.3com.com/, or under the
Product Support heading at http://www.3com.com/.
60
APPENDIX B: OBTAINING SUPPORT FOR YOUR SWITCH 8800
Software Upgrades are the software releases that follow the software version
included with your original product. In order to access upgrades and related
documentation you must first purchase a service contract from 3Com or your
reseller.
Contact Us
3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address from the list below. You will find a current directory
of support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Telephone Technical
Support and Repair
To obtain telephone support as part of your warranty and other service benefits,
you must first register your product at http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information
ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision level
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization
numbers clearly marked on the outside of the package, will be returned to the
sender unopened, at the sender’s expense. If your product is registered and under
warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First time users will need to apply for a user name
and password.
Telephone numbers are correct at the time of publication. Find a current directory
of support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Country
Telephone Number
Country
Telephone Number
Philippines
1235 61 266 2602 or
1800 1 888 9469
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
1 800 678 515
800 933 486
+61 2 9424 5179 or
000800 650 1111
001 803 61009
00531 616 439 or
03 5977 7991
1800 801 777
0800 446 398
+61 2 9937 5083
P.R. of China
Singapore
S. Korea
Taiwan
Thailand
You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using this number:
+ 65 543 6348
Telephone Technical Support and Repair
Country
Telephone Number
Country
Telephone Number
Europe, Middle East, and Africa Telephone Technical Support and Repair
From anywhere in these
regions, call:
+44 (0)1442 435529
From the following countries, you may use the numbers shown:
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy
01 7956 7124
070 700 770
7010 7289
01080 2783
0825 809 622
01805 404 747
06800 12813
01407 3387
1800 945 3794
199 161346
Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.
342 0808128
0900 777 7737
815 33 047
00800 441 1357
707 200 123
0800 995 014
9 021 60455
07711 14453
08488 50112
0870 241 3901
You can also obtain support in this region using the following URL: http://emea.3com.com/support/email.html
Latin America Telephone Technical Support and Repair
Antigua
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire
Brazil
Cayman
Chile
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic
1 800 988 2112
0 810 444 3COM
1 800 998 2112
1 800 998 2112
1 800 998 2112
52 5 201 0010
1 800 998 2112
1 800 998 2112
0800 13 3COM
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
You can also obtain support in this region using the following:
Spanish speakers, enter the URL:
http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL:
http://lat.3com.com/br/support/form.html
English speakers in Latin America should send e-mail to:
lat_support_anc@3com.com
US and Canada Telephone Technical Support and Repair
1 800 876 3266
Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Salvador
Trinidad and Tobago
Uruguay
Venezuela
Virgin Islands
AT&T +800 998 2112
57 1 657 0888
AT&T +800 998 2112
1 800 998 2112
571 657 0888
01 800 849CARE
AT&T +800 998 2112
AT&T +800 998 2112
54 11 4894 1888
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888
61
62
APPENDIX B: OBTAINING SUPPORT FOR YOUR SWITCH 8800
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