3Com 3CRSHPW796 Network Card User Manual

Wireless LAN PC Card
Wireless LAN PC Card User Guide
3CRSHPW796
3CRWE154G72
3CRWE154A72
http://www.3com.com/
Published October 2003
DUA0079-6AAA04
3Com Corporation
350 Campus Drive, Marlborough, MA 01752-3064
Copyright © 2003, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to
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unable to locate a copy, please contact 3Com and a copy will be provided to you.
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following:
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Contents
1
Installing Your Wireless LAN PC Card and 3Com Wireless Card Manager
Installation CD 5
Windows XP, 2000, Me, and 98 SE 5
Confirming Device Installation 6
Installing 3Com Wireless Card Manager 6
Using Wireless Card Manager 6
Wireless LAN PC Card LED Indicators 6
2
A
Troubleshooting
7
Diagnosing Problems 7
Uninstalling the PC Card 7
Uninstalling Wireless Card Manager 8
Updating the Wireless LAN PC Card Driver
Windows XP and 2000 9
Windows Me and 98 SE 9
9
Obtaining Support for your Product
11
Register Your Product to Gain Service Benefits 11
Purchase Value-Added Services 11
Troubleshoot Online 11
Access Software Downloads 11
Contact Us 12
Telephone Technical Support and Repair 12
Regulatory
Compliance Information
15
FCC Part 15 Notice (Applicable to use within the USA) 15
Unintentional Radiator 15
Manufacturer’s Declaration of Conformity 16
Industry Canada Notice (Applicable for use within Canada) 17
Avis de conformité à la réglementation d’Industrie Canada 17
Industry Canada (IC) Emissions Compliance Statement 17
Avis de conformité à la réglementation d’Industrie Canada 17
Safety Notice 17
European Community CE Notice 18
5
Contents
1
Installing Your Wireless LAN PC Card
and 3Com Wireless Card Manager
Installation CD
The Installation CD contains:
■
■
■
■
■
■
Separate drivers for 3CRSHPW796, 3CRWE154G72, and 3CRWE154A72, for
Windows XP, 2000, Millennium Edition (Windows Me), and 98 Second Edition (SE).
3Com Wireless Card Manager
Warranty Information
This Wireless LAN PC Card User Guide
Wireless LAN PC Card Installation Guide
Adobe Acrobat Reader
Windows XP, 2000, Me, and 98 SE
1 With the computer on and Windows running, insert the Installation CD into the
CD-ROM drive. The auto-start feature starts the installation. If nothing happens
within five seconds, click Start > Run and type d:\setup.exe (where d: is your
CD-ROM drive).
2 Insert your Wireless LAN PC Card as indicated below:
3 Respond to the prompts as they appear.
If you are prompted for the drivers, enter d:\ where d: is the location of the CD-ROM
drive where the Installation CD is inserted.
4 During the installation process, you may receive prompts for the Windows installation
CD. Insert the CD for your Windows operating system and indicate the correct path.
Your computer goes through a brief installation process during which it displays
several windows indicating what is currently installing.
5 Restart the computer whenever you are prompted.
5
1
Installing Your Wireless LAN PC Card and 3Com Wireless Card Manager
Confirming Device Installation
1 With your PC Card installed in the computer, double-click the My Computer icon.
If you are running Windows XP, click Start > Control Panel and go to step 3.
2 Double-click the Control Panel icon.
3 Double-click the System icon. The System Properties window appears, detailing your
system setup.
4 Click the Device Manager tab. A list of devices appears, arranged by type.
If you are using Windows XP or 2000, click the Hardware tab and click
Device Manager.
5 Double-click Network Adapters. An entry for your 3Com Wireless PC Card appears.
6 Double-click the entry to display a description of the current status.
The device status should indicate “This device is working properly.”
7 Close the windows you have opened until you return to the desktop.
Installing 3Com Wireless Card Manager
1 If you restarted your computer after installing the Wireless LAN PC Card and the
install program did not start automatically, click Start > Run and type d:\setup.exe
(where d: is your CD-ROM drive).
2 From the Installation CD, select Install 3Com Wireless Card Manager and follow the
prompts, removing the Installation CD and restarting your computer whenever you
are prompted.
If the 3Com icon was not placed in the system tray when you installed the Wireless LAN
PC Card, start the 3Com Wireless Card Manager by selecting Start > Programs > 3Com
Mobile > 3Com Wireless Card Manager.
Using Wireless Card Manager
Refer to the 3Com Wireless Card Manager help for detailed information about how to use
Wireless Card Manager.
Wireless LAN PC Card LED Indicators
3CRSHPW796
6
3CRWE154G72/3CRWE154A72
Power/Activity LED
Activity LED
Off
The computer does not recognise the Wireless LAN PC
Card or the computer is powered off.
No data transfer.
On
The Wireless LAN PC Card has power.
n/a
Flashing
Data transfer is taking place.
Data transfer is taking place.
Link LED
Link LED
Off
The PC Card is not associated with a Wireless Network.
The PC Card is not associated with a Wireless Network.
On
The PC Card is associated with a Wireless Network.
The PC Card is associated with a Wireless network.
Flashing
n/a
The PC Card is scanning for a Wireless network.
2
Troubleshooting
Diagnosing Problems
If you have difficulty using the Wireless LAN PC Card, try the solutions in the following
table. If you continue to experience difficulty, see the next two sections,“Uninstalling the
PC Card” and “Uninstalling Wireless Card Manager”
Problem
Solutions
Wireless LAN PC Card Power/Activity
LED is off (applies to 3CRSHPW796
only)
■
Make sure the PC Card is properly inserted in the slot.
■
Check the Wireless LAN PC Card icon in the Windows control panel and make sure the PC
Card type can be recognized.
■
Check “Confirming Device Installation” on page 6.
Wireless LAN PC Card installs as an
unknown device
Remove the unknown device from the Device Manager and repeat the installation procedure.
Make sure you insert the 3Com CD when the installation calls for it and that you wait for it to
come up to speed in the drive.
Installation program does not finish
or the driver fails to load
Use the Device Manager to resolve resource conflicts that may exist. Select System from the
Control Panel, and then click the Device Manager tab.
Network association is intermittent
Try reorienting the computer. For best use of the antenna:
■
Keep the area around the antenna clear from materials that could block radio transmission,
such as metal objects, electronic devices, and cordless telephones.
■
If the signal is weak, change the position of the computer slightly.
■
If necessary, move your computer a few inches to find a better signal.
Computer operating system does not
recognize the card
■
Make sure the card is properly inserted in the slot and Cardbus support is installed.
■
Windows XP, 2000, Me, and 98 SE: Check whether the computer has a Plug-and-Play BIOS.
No network association exists when
the computer becomes active again
after being in sleep mode or after the
Wireless LAN PC Card is removed and
reinserted
Log out and log in again, or restart the computer to restore the connections.
Uninstalling the PC Card
Previous installations or interrupted installation attempts sometimes leave problems that
affect card operation. Possible problems include:
■
■
■
Wireless LAN PC Card fails to function.
Operating system does not detect the Wireless LAN PC Card.
System issues a warning tone at start-up.
If the installation is unsuccessful, your best course may be to completely uninstall the card
and repeat the installation procedure.
CAUTION: Exit any networking applications and remove the Wireless LAN PC Card
before uninstalling the card.
7
2
Troubleshooting
1 Make sure you have exited any networking applications.
2 Use the standard operating system procedure to remove the card driver.
The procedure for Windows XP, 2000, Windows Me, and Windows 98 SE, is
shown below.
a If you are using Windows 2000, Me, or 98 SE, click Start > Settings >
Control Panel.
If you are using Windows XP, click Start > Control Panel.
b Double-click the System icon.
If you are using Windows XP or 2000, click the Hardware tab.
The System Properties window appears, detailing your system setup.
c Click Device Manager.
A list of devices appears, arranged by type.
d Double-click Network Adapters.
Select the entry for your Wireless PC Card.
e If you are using Windows 98 SE and ME select Remove.
If you are using Windows XP or 2000, from the Action menu, select Uninstall.
f Click OK.
g Close the open windows until you return to the desktop.
3 Remove the adapter.
4 Restart the computer.
CAUTION: To avoid damaging the card, do not pull on the antenna. Refer to your
computer’s documentation for PC Card removal instructions.
Uninstalling Wireless Card Manager
Normally, you would not uninstall the Wireless Card Manager software; however, in case a
problem arises, you may want to uninstall and reinstall it.
You can uninstall Wireless Card Manager any time following the installation. The uninstall
removes desktop icons, registry entry files, and files used by the adapter.
1 If you are using Windows 2000, Me, or 98 SE, click Start > Settings > Control Panel.
If you are using Windows XP, click Start > Control Panel.
2 Click Add/Remove Programs.
3 Select 3Com Wireless Card Manager.
4 Click Change/Remove.
5 Click Remove.
6 When the uninstall is complete, remove the adapter and restart your computer.
8
Updating the Wireless LAN PC Card Driver
Updating the Wireless LAN PC Card Driver
To update your Wireless LAN PC Card driver software, find your operating system below,
then follow the procedure.
Windows XP and 2000
1 Insert your Wireless LAN PC Card into the PC card slot.
2 If you are using Windows 2000, select Start > Settings > Control Panel, then doubleclick the System icon.
If you are using Windows XP, select Start > Control Panel, then double-click the
System icon.
3 Select the Hardware tab and click Device Manager.
4 Double-click Network Adapters.
5 In Windows 2000, double-click the appropriate entry for your Wireless PC Card,
select the Driver tab, and click Update Driver.
In Windows XP, right-click the appropriate entry for your Wireless PC Card and click
Update Driver.
6 The Hardware Update Wizard window appears. Locate the update file on your
computer’s hard disk if you have downloaded it from the 3Com website or on the
3Com Installation CD.
7 In Windows 2000, click Display list of known drivers so that I can choose a specific
driver and click Next.
In Windows XP, select Install from a list or specific location (Advanced) and click Next.
8 In Windows XP, select Don’t search. I will choose the driver to install and click Next.
9 When you are prompted to select an adapter, click Have Disk… and enter the drive
letter for the 3Com Installation CD or enter the directory on your hard drive where the
updated driver is located. Click Continue.
10 Select Wireless LAN PC Card and click Next. Follow the prompts through the
remainder of the driver update.
11 When the installation has completed, click Finish.
Windows Me and 98 SE
1 Insert your Wireless LAN PC Card into the PC card slot.
2 From the Windows Start menu, select Settings, then select Control Panel.
3 Double-click the System icon, then select Device Manager.
4 In the Device Manager window, double-click the Network Adapters list.
5 Select your Wireless PC Card entry and click Properties.
6 Select Driver and click Update Driver.
7 The Hardware Update Wizard window appears. Insert the 3Com Installation CD.
8 In the Update Device Driver Wizard, follow the prompts to install the upgrade.
9 When you are prompted to select an adapter, click Have Disk… and enter the drive
letter for the 3Com Installation CD or enter the directory on your hard drive where the
updated driver is located. Click Continue.
10 When prompted, click Restart for the changes to take effect.
9
2
10
Troubleshooting
A
Obtaining Support for your
Product
Register Your
Product to Gain
Service Benefits
To take advantage of warranty and other service benefits, you must first register your
product at http://eSupport.3com.com/. 3Com eSupport services are based on
accounts that you create or have authorization to access. First time users must apply
for a user name and password that provides access to a number of eSupport features
including Product Registration, Repair Services, and Service Request.
Purchase
Value-Added
Services
To enhance response times or extend warranty benefits, contact 3Com or your
authorized 3Com reseller. Value-added services can include 24x7 telephone technical
support, software upgrades, onsite assistance or advance hardware replacement.
Experienced engineers are available to manage your installation with minimal
disruption to your network. Expert assessment and implementation services are
offered to fill resource gaps and ensure the success of your networking projects. More
information on 3Com Extended Warranty and Professional Services is available at
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and support
information.
Troubleshoot
Online
You will find support tools posted on the 3Com web site at http://www.3com.com/
■
3Com Knowledgebase helps you troubleshoot 3Com products. This query-based
interactive tool is located at http://knowledgebase.3com.com and contains
thousands of technical solutions written by 3Com support engineers.
■
Connection Assistant helps you install, configure and troubleshoot 3Com
desktop and server NICs, wireless cards and Bluetooth devices. This diagnostic
software is located at:
http://www.3com.com/prodforms/software/connection_assistant/ca_thank
you.html
Access Software
Downloads
Software Updates are the bug fix / maintenance releases for the version of software
initially purchased with the product. In order to access these Software Updates you
must first register your product on the 3Com web site at
http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to software
downloads can be found at http://eSupport.3com.com/, or under the Product
Support heading at http://www.3com.com/
Software Upgrades are the software releases that follow the software version
included with your original product. In order to access upgrades and related
documentation you must first purchase a service contract from 3Com or your reseller.
A
Obtaining Support for your Product
Contact Us
3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address from the list below. You will find a current directory of
support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Telephone Technical
Support and Repair
To obtain telephone support as part of your warranty and other service benefits, you
must first register your product at http://eSupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
■
Product model name, part number, and serial number
■
A list of system hardware and software, including revision level
■
Diagnostic error messages
■
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization numbers
clearly marked on the outside of the package, will be returned to the sender
unopened, at the sender’s expense. If your product is registered and under warranty,
you can obtain an RMA number online at http://eSupport.3com.com/. First time
users will need to apply for a user name and password.
Telephone numbers are correct at the time of publication. Find a current directory of
support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
Country
Telephone Number
Country
Telephone Number
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
1 800 678 515
800 933 486
+61 2 9424 5179 or
000800 650 1111
001 803 61009
00531 616 439 or
03 5977 7991
1800 801 777
0800 446 398
+61 2 9937 5083
Philippines
P.R. of China
Singapore
S. Korea
Taiwan
Thailand
1235 61 266 2602 or
1800 1 888 9469
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000
You can also obtain support in this region using the following e-mail: apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using this number:
12
+ 65 543 6348
Telephone Technical Support and Repair
Country
Telephone Number
Country
Telephone Number
Europe, Middle East, and Africa Telephone Technical Support and Repair
From anywhere in these
regions, call:
+44 (0)1442 435529
From the following countries, you may use the numbers shown:
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy
01 7956 7124
070 700 770
7010 7289
01080 2783
0825 809 622
01805 404 747
06800 12813
01407 3387
1800 945 3794
199 161346
Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.
342 0808128
0900 777 7737
815 33 047
00800 441 1357
707 200 123
0800 995 014
9 021 60455
07711 14453
08488 50112
0870 909 3266
You can also obtain support in this region using the following URL:
http://emea.3com.com/support/email.html
Latin America Telephone Technical Support and Repair
Antigua
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire
Brazil
Cayman
Chile
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic
1 800 988 2112
0 810 444 3COM
1 800 998 2112
1 800 998 2112
1 800 998 2112
52 5 201 0010
1 800 998 2112
1 800 998 2112
0800 13 3COM
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Salvador
Trinidad and Tobago
Uruguay
Venezuela
Virgin Islands
AT&T +800 998 2112
57 1 657 0888
AT&T +800 998 2112
1 800 998 2112
571 657 0888
01 800 849CARE
AT&T +800 998 2112
AT&T +800 998 2112
54 11 4894 1888
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
1 800 998 2112
AT&T +800 998 2112
AT&T +800 998 2112
57 1 657 0888
You can also obtain support in this region using the following:
Spanish speakers, enter the URL:
http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL:
http://lat.3com.com/br/support/form.html
English speakers in Latin America should send e-mail to:
lat_support_anc@3com.com
US and Canada Telephone Technical Support and Repair
1 800 876 3266
13
A
14
Obtaining Support for your Product
Regulatory
Compliance Information
NOTE: This product contains encryption. It is unlawful to export out of the U.S. without obtaining a U.S.
Export License.
FCC Part 15 Notice (Applicable to use within the USA)
CAUTION: FCC Radio-Frequency Exposure Notice
This device generates and radiates radio-frequency energy. In order to comply with FCC radio-frequency
radiation exposure compliance requirements, a separation distance of at least 2.5 cm (1.0 inch) must be
maintained between the antenna of the device and all persons.
This product does not contain any user serviceable components. Any unauthorized product changes or
modifications will invalidate 3Com’s warranty and all applicable regulatory certifications and approvals.
The OfficeConnect Wireless 11g PC Card (3CRWE154G72) has been tested to the FCC exposure requirements
(Specific Absorbtion Rate).
Unintentional Radiator
WARNING: This equipment has been tested and found to comply with the limits for a Class B digital device as
applicable, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
■
Reorient or relocate the receiving antenna.
■
Increase the separation between the equipment and receiver.
■
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
■
Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
2 The user may find the following booklet prepared by the Federal Communications Commission helpful:The
Interference Handbook
This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No. 004000-00345-4.
15
Regulatory Compliance Information
Manufacturer’s Declaration of Conformity
3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-3064, USA
Declares that the Product:
Date: January 31, 2002
Brand Name: 3Com Corporation
Model Number: 3CRSHPW796
Equipment Type: 802.11b Wireless PC Card
Complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
1 this device may not cause harmful interference, and
2 this device must accept any interference received, including interference that may cause undesired
operation.
3Com Corporation
3CRSHPW796
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Declares that the Product:
Date: April 30, 2003
Brand Name: 3Com Corporation
Model Number: 3CRWE154G72
Equipment Type: 802.11g Wireless PC Card
Complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
1 this device may not cause harmful interference, and
2 this device must accept any interference received, including interference that may cause undesired
operation
3Com Corporation
3CRWE154G72
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
Declares that the Product:
Date: September 30, 2003
Brand Name: 3Com Corporation
Model Number: 3CRWE154A72
Equipment Type: 802.11a/b/g Wireless PC Card
Complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
1 this device may not cause harmful interference, and
2 this device must accept any interference received, including interference that may cause undesired
operation
3Com Corporation
3CRWE154A72
Tested To Comply
With FCC Standards
FOR HOME OR OFFICE USE
16
Industry Canada Notice (Applicable for use within Canada)
Industry Canada Notice (Applicable for use within Canada)
This device complies with Canadian RSS-210.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away
from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is
subject to licensing.
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not
emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable
from Health Canada’s website www.hc-sc.gc.ca/rpb.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil est conform à la norme CNR-210 du Canada.
Pour empêcher que cet appareil cause du brouillage au service faisant l’objet d’une licence, cet appareil doit être
utilisé à l’intérieur seulement et devrait êtra placé loin des fenêtres afin de fournir un écran de blindage maximal.
L’installateur du présent matériel radio doit s’assurer que l’antenne est située ou pointée de manière à ce que
cette derniére n’émette pas de champs radioélectriques supérieurs aux limites spécifiées par Santé Canada pour
le grand public; condulter le Code de sécurité 6, disponible sur le site Web de Santé Canada, à l’adresse
suivante: www.hc-sc.gc.ca/rpb.
Industry Canada (IC) Emissions Compliance Statement
This Class B digital apparatus complies with Canadian ICES-003.
Avis de conformité à la réglementation d’Industrie Canada
Cet appareil numérique de la classe B est conform à la norme NMB-003 du Canada.
Safety Notice
This device has been tested and certified according to the following safety standards and is intended for use only
in Information Technology Equipment which has been tested to these or other equivalent standards:
UL Standard 60950 (3rd Edition)/ CSA C22.2 No. 60950
IEC 60950
EN 60950
17
Regulatory Compliance Information
European Community CE Notice
Marking by the symbol
indicates compliance with the essential requirements of Directive 73/23/EC and the essential requirements of
articles 3.1(b), 3.2 and 3.3 of Directive 1999/5/EC. Such marking is indicative that this equipment meets or
exceeds the following technical standards:
■
EN 300 328-2 — Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband Transmission
systems; data transmission equipment operating in the 2,4GHz ISM band and using spread spectrum
modulation techniques
■
ETN 301 489-17: V.1.1.1 (09-2000) — Electromagnetic compatibility and Radio spectrum Matters (ERM);
ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 17: Specific
conditions for Wideband data and HIPERLAN equipment
■
EN 60950 — Safety of information technology equipment, including electrical business equipment.
Due to frequency restrictions, it is necessary to select your country before using this radio device. Refer to
your 3Com Wireless LAN Manager online help for details.
3Com Wireless LAN PC Card User Guide
3CRSHPW796, 3CRWE154G72 and 3CRWE154A72
Published October 2003
18