3M 700 Series Carbon Monoxide Alarm User Manual

Detection System
Model 700 Series
Owner’s Manual
3M is the exclusive worldwide distributor of Checkpoint products to libraries.
Copyright © 2008, 3M. All rights reserved.
3MTM Detection System Model 700 Series Owner’s Manual. 78-8129-3295-8, Rev. A.
3M is a trademark of 3M.
Contents
Introduction .................................................................................................................................... 1
The global leader in library systems products .................................................................................. 1
What this means to you ................................................................................................................. 1
Training your staff ..........................................................................................................................
Owner’s manual ............................................................................................................................
Hands-on practice .........................................................................................................................
Review of your library’s security policies .........................................................................................
What to do when the alarm sounds.................................................................................................
Alarm log ......................................................................................................................................
Detection system alarm log ............................................................................................................
3
3
3
3
4
4
5
How the System Works................................................................................................................... 7
System Configurations ................................................................................................................... 9
Construction ................................................................................................................................. 9
Power requirements ...................................................................................................................... 10
Detection zone .............................................................................................................................. 10
Indicators...................................................................................................................................... 10
Alarm outputs................................................................................................................................ 10
Cleaning Instructions ..................................................................................................................... 11
Lattice and base............................................................................................................................ 11
System Operation ........................................................................................................................... 13
Turning the System On .................................................................................................................. 13
Turning the System Off .................................................................................................................. 13
Verifying system operation ............................................................................................................. 13
Fuse replacement ......................................................................................................................... 13
Solving problems............................................................................................................................ 15
3M Service phone numbers ........................................................................................................... 16
Warranty ......................................................................................................................................... 17
Copyright © 2008. 3M. All rights reserved.
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Contents
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Copyright © 2008, 3M. All rights reserved.
Introduction
The global leader in library systems products
Welcome to the group of libraries using 3M Detection Systems to protect collections and improve library service. The
purpose of this manual is to help library directors and supervisory staff understand the detection system and provide ideas on
communicating system operation and function to staff and library users.
By incorporating this manual’s recommendations with your own policies and procedures, you can achieve a high level of
collection security. Supervisors should acquaint themselves with the contents of this manual and use it to teach library staff.
Keep it readily accessible. Do not file it away. It is intended to be a ready reference source.
Your 3M service representative will conduct in-service training that will include an explanation of the contents of this manual.
Once training is completed, it is the responsibility of the director—delegated through supervisors—to train library staff and
ensure that library policies and procedures are followed when working with the system. If this manual does not provide all
required information, please contact your local 3M sales representative.
What this means to you
From the best-trained field service organization to our technical service group and customer support staff, we are committed
to providing you with the support you require to help ensure your satisfaction.
The system has been designed to detect the unauthorized removal of materials concealed within book bags, briefcases, or
under clothing. While a 100% electronic net does not exist, the system provides effective protection and significant reduction
in the loss of library materials.
With a little attention and care, your system should provide you with many years of service and help to protect your library
against losses. Call our toll-free 800 number any time of the day or night for service, to order supplies, or to leave messages
for your sales representative at 1-800-328-0067.
©2008. 3M. All rights reserved.
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Introduction
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Copyright © 2008. 3M. All rights reserved.
Training your staff
A key element of any media loss prevention effort is a successful staff training program. Your system will be much more
effective with the active cooperation and participation of your entire library staff. We recommend that you periodically
conduct formal training sessions, including the following elements to ensure its success:
• Reviewing the owner’s manual
• Practice tagging materials with security strips.
• Reviewing your library’s security policies
• Reviewing how to respond when the alarm sounds
• Using the system alarm log
• Addressing patron concerns
Owner’s manual
This manual contains the information necessary to operate your 3M Detection System, as well as supplemental information
on handling alarms, ordering supplies, and training your staff. It also contains important information about security strips
and circulation accessories.
Library personnel should be familiar with the manual and where to locate it so they can refer to it when necessary.
Hands-on practice
After reviewing this manual, your staff will benefit from actual hands-on experience with the detection system products they
are expected to use. We suggest you start by demonstrating the proper techniques for applying security strips to items.
You may wish to conduct the actual practice as follows:
1.
Make sure that all the other security system accessories are installed and functional.
2.
Let each staff member practice installing strips and markers on library items.
3.
Let each staff member practice sensitizing and desensitizing materials.
For additional information on installing strips and markers, refer to the Accessories and Strips User’s Guide
(78-8129-3502-7).
Review of your library’s security policies
Before practicing how to respond to alarms, staff should be familiar with the library’s security policies as they relate to theft of
materials. To help staff stay informed of security measures, your policy should be in writing and kept with your training kit
along with any other procedures you follow.
It is particularly important for staff members to know what procedures the library follows when theft is suspected or when it
is necessary to contact a local law enforcement agency.
A critical phase of staff training concerns the proper steps to take when the security system alarm sounds. The value of tact
and courtesy when handling this delicate situation cannot be overemphasized. Your staff members should receive as much
preparation as possible to make them feel comfortable. With the proper training, your staff will be more likely to effectively
deal with patrons who activate the alarm.
©2008. 3M. All rights reserved.
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Training your staff
What to do when the alarm sounds
The following steps are suggested procedures only. We recommend that all staff develop a complete understanding of the
library’s policies and follow them as directed. The response should be consistent for all patrons caught in an alarm. It is also
important that staff become familiar with state and local laws governing patrons’ rights and responsibilities.
Responding to Alarms
Responding to alarms is a sensitive situation but can be handled confidently and effectively as long as your library has
established procedures and your staff members are fully trained in following them.
First, don’t panic. Remain calm and courteous. You can’t be positive that the person who triggered the alarm is stealing. Never
accuse anyone of theft by word, by facial expression, or by tone of voice. The alarm may have been triggered accidentally,
so always respond in a positive, non-threatening manner.
Alarm Scenario 1
The library staff does not desensitize a tagged item when checking out the patron’s materials, or the patron accidentally
removes marked materials from the library.
After asking the patron to return to the counter, a typical response might be, "Excuse me, did I forget to check out one of your
items?" or "Did you perhaps pick up one of the library’s books with your own things?” These are courteous questions, and
they don’t accuse the patron of theft. Be sure to smile and ask the questions in a friendly, non-threatening manner.
Process and desensitize all items again. If you discover an item that hasn’t been properly checked out, never accuse the patron
of stealing. Simply act as if the error was an oversight—it more than likely was. If the patron causes the alarm to sound again,
follow the policy that your library has established for possible theft of materials.
Alarm Scenario 2
A patron denies having any library materials or runs out of the library after sounding the alarm.
Follow your library’s policy for theft.
Unwanted alarms
Your detection system is unlikely to experience false alarms. Occasionally your system may alarm and your staff may find that
the patron does not have unauthorized library materials. False alarms may be caused by active strips on items carried into
the library such as books from another library.
False alarms are generally infrequent and will vary depending on the patrons and the proximity of your library to facilities
that are releasing items containing security strips. Because it is not possible to distinguish between false alarms and alarms
with potential item loss, all responses to alarms must be consistent and follow your management policies. If patrons see no
response to alarms, the system becomes less effective. When you decide that a security strip on an item from outside your
library caused an alarm, follow these steps:
1.
Explain the problem to the patron.
2.
Verify that all of the patron’s library materials are properly checked out.
3.
Allow the patron to exit the library.
Many patrons will learn from the experience and will not carry items that may cause alarms into the library.
Alarm log
The alarm log is used to keep a record of details involving alarms that occur. See the Detection System Alarm Log. For each
alarm, record the information on the log. Keeping this log up-to-date provides a key tool for monitoring system activity. An
up-to-date alarm log provides useful information for library management and your 3M service representative.
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Copyright © 2008. 3M. All rights reserved.
Training your staff
Detection system alarm log
Alarm
Date
Patron
Count
Time
Reported By
*Alarm
Reason
(1, … 5)
$ Value of
Recovered
Materials
Description of
Recovered Materials
*Alarm reason:
1.
Test
2.
Upon entering
3.
Failure to un-secure
4.
Undetermined
5.
Real alarm
©2008. 3M. All rights reserved.
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Training your staff
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Copyright © 2008. 3M. All rights reserved.
How the System Works
Your 3M Detection System consists of several components, which include security strips, circulation accessories, and
the detection system.
The key to the effectiveness of your system is protecting your materials with security strips. Only when materials are protected
can your detection system detect someone trying to leave your library without properly checking out items.
The primary zone of detection is areas where patrons typically carry items. The electronic coverage in this area is not 100%,
and it will vary with the options you have and the type of security strips/markers you use. However, the rate of detection is
effective to deter the loss of protected materials.
Checking out materials is accomplished using desensitizers to “turn off” the strips while re-sensitizers are used to “turn on” the
strips when materials are returned to the library. This allows for full circulation of all library materials.
3M Detection Systems are designed to detect sensitized 3M security strips and then sound an alarm, thus preventing
unauthorized removal of library materials.
It is this simple:
• Mark the materials.
• Circulate the materials using desensitizers and re-sensitizers.
• Listen for the detection system alarm to sound when unauthorized removal of materials occurs. It is also important to
watch for suspicious actions such as holding materials above the head or moving items around the lattices when passing
through the detection system.
©2008. 3M. All rights reserved.
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How the System Works
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Copyright © 2008. 3M. All rights reserved.
System Configurations
The 3M Detection System Model 700 series consists of 2 models; 701 and 702. The following illustration shows the buried
cable mounting option. Other mounting options include direct mounting with the connecting cables routed under either a
narrow threshold or a wide baseplate.
Figure 1 Model 701 single-corridor system and Model 702 dual-corridor detection systems.
Construction
The detection system has the durability to withstand typical library traffic. Both single- and dual-corridor systems can be
installed with a threshold or buried cable, or on a baseplate.
©2008. 3M. All rights reserved.
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System Configurations
Power requirements
A dedicated power line is recommended but not required.
Voltage
100/120 VAC 50 or 60 Hz
220/240 VAC 50 or 60 Hz
Amperes
1.8 A @ 100/120 VAC
1.0 A @ 220/240 VAC
WARNING
To reduce the risks associated with hazardous voltage:
• Do not use the product if the case, covers, or power cord are damaged.
• Do not attempt to modify, service, or repair—no user serviceable parts inside—contact 3M Service for repair.
Detection zone
The primary zone of detection is in areas where patrons typically carry items. The electronic coverage in this zone is not
100%, however, the rate of detection is effective to deter the loss of protected materials. It is important to watch for suspicious
actions such as holding materials above or outside the lattices when passing through the system.
Indicators
Type
Description
Power indicator
Green LED on the electronics enclosure indicates power on.
Slave indicator
Yellow LED on the electronics enclosure indicates that 2 controllers are connected.
Lattice alarm lights
Indicates an Alarm.
Audible alarm
Alarm outputs
Visual
Visual alarm indicator lights are located on top of each lattice. If the lights are on, an alarm condition has
occurred.
Audio
An audible alarm speaker is mounted on each lattice. Alarm volume can be adjusted by a technician.
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Copyright © 2008. 3M. All rights reserved.
Cleaning Instructions
Lattice and base
Turn off the detection system prior to using liquid cleaners. Use towels or soft cloths dampened with a common household
grease-cutting liquid cleaner that is compatible with plastic to remove dirt and greasy buildup. Clean monthly to retain the
best equipment appearance.
©2008. 3M. All rights reserved.
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Cleaning Instructions
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Copyright © 2008. 3M. All rights reserved.
System Operation
Turning the System On
Follow these steps to turn the system on:
1.
Ensure that the power cord is connected to a power outlet.
2.
Allow 15 seconds for the system to warm up.
Turning the System Off
Remove power from the system by one of the following methods:
• Disconnect the AC power cord from the power outlet.
• Set the facility circuit breaker for the system to the Off position.
Verifying system operation
Inspect your system daily for proper operation. To verify system operation, walk through the system corridor with a secured
library item. This should result in an audible alarm and a flashing alarm light at the top of the lattices. There is no need
for repetitive walk-through testing.
Fuse replacement
The fuses are located on the side above the power cord of the electronics enclosure.
1.
Disconnect the power cord from the power source.
2.
Using a small flat-blade screwdriver, remove the fuse holder.
3.
Replace the failed fuses with a 5A 250V 5mmx20mm glass fuse.
4.
Reinstall the fuse holder, and connect the power cord to the power source.
©2008. 3M. All rights reserved.
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System Operation
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Copyright © 2008. 3M. All rights reserved.
Solving problems
Problem
Cause
Action
No alarm, no green power
indicator on the electronics
enclosure.
No power at receptacle.
Reset facility circuit breaker.
Power cord disconnected at receptacle.
Plug power cord into receptacle.
System fuse open.
Replace fuse in the electronics enclosure.
See fuse replacement procedure.
System failure.
Place a service call.
Processor requires reset.
Turn the system off, wait 5 seconds, then
turn the switch on.
Strips in book desensitized or missing.
Resensitize books, or install a security strip
in the book.
Metal objects too close to lattice.
Move all metal to minimum distance of 36
inches from the lattices.
System failure.
Place a service call.
Protected material from another library or a
retail store.
Identify material that caused the alarm.
Failure to desensitize strips properly.
Check desensitizing process and training.
Miscellaneous metallic objects.
Infrequent unwanted alarms are possible
from some metal objects .
System failure.
Place a service call.
Metal objects too close to lattice.
Move all metal to minimum distance of 36
inches from the lattices.
Electrical interference.
Remove possible sources of electrical
interference such as computers, copiers,
TVs, electronic devices, or energy
management systems.
Incomplete walk-through test.
Test the system by walking completely
through the corridor.
Books not properly resensitized.
Resensitize book, check sensitizing method
and staff training.
System failure.
Place a service call.
Metal objects too close to a lattice.
Move all metal objects to a minimum of 36
inches from the lattice.
Marked book or strips too close to lattice.
Move the marked books to a minimum of
36 inches from the lattice.
Electrical interference.
Eliminate source of interference.
System failure.
Place a service call.
No alarm, power indicator on.
Unwanted alarms.
Reduced coverage, no alarm.
Alarm intermittent with no
traffic in corridor.
©2008. 3M. All rights reserved.
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Solving problems
3M Service phone numbers
For questions regarding your system, call one of the following numbers.
In the United States
In Canada
In other countries
1-800-328-0067
English 1-800-268-6235
Français 1-800-567-3193
Call your local 3M office.
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Copyright © 2008. 3M. All rights reserved.
Warranty
Effective 12-12-05
One Year Library Systems Product Performance Guarantee: Subject to the Limitation of Liability below, 3M guarantees your
satisfaction with the performance of any 3M Library System Product for 12 months from the date of installation provided that
a) you are the original purchaser: b) you have executed a one (1) year 3M Service Agreement for maintenance of the Library
System product; and c) the product has not been subjected to abuse, misuse, accident or neglect. Performance means the
product meets 3M published product specifications. If you are not completely satisfied with the performance of your Library
System Product, you may return the Library System product for a prompt refund. 3M will pay all reasonable de-installation
and shipping charges to return the product to 3M. Note that all claims under this guarantee must be submitted to 3M within 12
months from the date of installation of the 3M Library Systems Product. Failure to submit a claim within this time frame will
invalidate this guarantee. IMPORTANT: Consumables and non-3M branded products are excluded from this Guarantee.
Warranty and Limited Remedy for Non-Software Library Systems Products Not Covered by Performance Guarantee:
Unless stated otherwise in 3M product literature or packaging, 3M warrants that each 3M Library Systems Product meets the
applicable specifications for a period of ninety (90) days from the date of shipment (or, in the case of hardware installed by
3M, from the date of installation). Any warranties related to 3M software are contained in separate 3M software licenses.
Consumables and non-3M branded products are excluded from this Warranty and Limited Remedy.
3M MAKES NO OTHER GUARANTEES, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT
OF A COURSE OF DEALING, CUSTOM OR USAGE OF TRADE. You are responsible for determining whether the 3M
product is fit for a particular purpose and suitable for your application. If the 3M product is defective within the warranty
period and provided that a) the product has not been subjected to abuse, misuse, accident or neglect and b) you have notified
3M within thirty (30) days after the defect was discovered, your exclusive remedy and 3M’s and seller’s sole obligation will
be, at 3M’s option, to replace or repair the defective 3M product.
Limitation of Liability: EXCEPT WHERE PROHIBITED BY LAW, 3M AND SELLER WILL NOT BE LIABLE
FOR ANY LOSS OR DAMAGE ARISING FROM 3M LIBRARY SYSTEMs, WHETHER DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL, REGARDLESS OF THE LEGAL THEORY ASSERTED,
INCLUDING WARRANTY, CONTRACT, NEGLIGENCE OR STRICT LIABILITY.
Guarantee and Warranty Claims: For guarantee and warranty claims, and for service, contact our service representatives
at 1-800-328-0067
3M Security Systems Division
3M Center Building 255–4N-14
St. Paul, MN 55144–1000
©2008. 3M. All rights reserved.
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