Operating instructions | 3M G5 Headphones User Manual

3M™ Drive-Thru Systems
Quick Reference Guide
Instructions for G5 Headset Controls and Battery Charging . . . . . . . . . . . . . . . . 2–3
Instructions for XT-1 Headset Controls and Battery Charging. . . . . . . . . . . . . . . . . 4
Order Taking Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Enter Configuration Mode (Access Base Station Settings) . . . . . . . . . . . . . . . . . . . 5
Greeter Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Change Basic Volume Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Change the Monitor Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Night Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Registering Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Change Site Scheduling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Store is Now Closed Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Reboot System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Locating Base Station Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Refer to the 3M™ Drive-Thru Systems Model G5
and XT-1 how to videos or operating instructions
for additional information.
1-800-328-0033 • www.3M.com/drivethru
Instructions for G5 Headset Controls and Battery Charging
Headset Controls
Adjustment Slide
Battery Latch
ID Tag
Volume Up
Volume Down
Touch Zone Lane 2
Tap to Release
Headset from
Order Taking
Touch Zone Lane 1
Indicator LED (see
G5 Headset Indicator
Light Modes below)
G5 Headset Indicator Light Modes
Indicator
Mode Description
Green (Steady) Light
Lane 1 no car present, stand by
Red/Green (Steady) Light
Lane 2 (Dual Lane) no car present, stand by
Blue (Flashing) Light
Vehicle arrived, but not answered
Blue (Steady) Light
Vehicle present and answered
Red (Steady) Light
Talk (either lane or page)
2
Instructions for G5 Headset Controls and Battery Charging (continued)
Removing Batteries
• Use your finger to gentle press up
on the battery latch. This will release
the battery as shown in Image 1.
• Using your finger nail, gently pull the
discharged battery from the battery
housing as shown in Image 2.
• Insert a fully charged battery in the
housing with the notch on the battery
facing upward. Ensure the battery is
fully inserted.
Image 1
Image 2
Battery Charger
Headset Charging Station
Charging Batteries
To charge a battery, insert the battery in
one of the Charging Stations or place the
G5 headset (with the battery inserted)
into the Headset Charger slot as shown.
• The LED(s) on the battery will now flash
Green indicating the battery is currently
being charged.
• All four LEDS will be lit Green (steady)
to indicate the battery is fully charged.
• Charge batteries after every shift.
G5 Battery Indicator Light Modes
Indicator (LEDs from Top)
Mode Description
All 4 LEDs Lit Green (Steady)
100% charge
3 LEDs Lit Green (Steady)
75% charge
2 LEDs Lit Green (Steady)
50% charge
1 LED Lit Green (Steady)
25% charge
1st LED Flashing Green
up to 25% charge
2nd LED Flashing Green
up to 50% charge
Each LED represents
25% charge.
3rd LED Flashing Green
up to 75% charge
4th LED Flashing Green
up to 100% charge
Battery end of life.
Top and Bottom LEDs Lit Green
Replace the battery
Battery is out of G5 battery
charger and the button has
been pressed and held down.
Each LED represents
25% charge.
Battery is in charger and
is currently charging.
Headset Cleaning
• For good health and hygiene, every headset should be cleaned on a regular schedule.
• Before cleaning, remove the battery and the soft foam ear pad from the headset.
• Use a damp soft cloth to wipe the surfaces clean. We recommend using a
3M™ 5040/7065 Cleaning Wipe or a Scotch-Brite® High Performance Cloth.
• DO NOT soak the headset or immerse it in water; you might damage the electronics.
• DO NOT bend the microphone boom.
3
Top LED
Bottom LED
Adjustment Slide
Instructions for XT-1 Headset
Controls and Battery Charging
Headset Controls
Battery
Indicator LED
• Green — Headset in Lane 1 Listen
• Amber – Headset in Lane 2 Listen
Talk Button Lane 2
Volume Up
Volume Down
Page Button —Tap to Change Order Taker
Talk Button Lane 1
Removing Batteries
• Slide and hold the battery release.
• Remove the discharged battery from the battery housing.
• Insert a fully charged battery in the housing with the notch facing the battery
release. Make sure the battery is fully inserted (battery release clicks).
Charging Batteries
To charge a battery, insert the battery in one of the charging slots as shown.
• The indicator lights RED to indicate the battery is charging.
• The indicator lights GREEN to indicate the battery is charged.
• Charge batteries after every shift.
Remove
Replace
Charging Status
Indicator
Headset Cleaning
• For good health and hygiene, every headset should be cleaned on a regular schedule.
• Before cleaning, remove the battery and the soft foam ear pad from the headset and
microphone windscreen — if used.
• Use a damp soft cloth to wipe the surfaces clean. We recommend using a
3M™ 5040/7065 Cleaning Wipe or a Scotch-Brite® High Performance Cloth.
• DO NOT soak the headset or immerse it in water; you might damage the electronics.
• DO NOT bend the microphone boom.
Battery Charger
Order Taking Modes
See your Manager to confirm which Order Taking Mode your headset is using.
Order Taking Mode Mode Description
• Headset beeps when vehicle is detected
Manual Listen
• Tap Talk button to turn on Customer Order Point microphone and hear the customer
(ML)
• Customer Order Point microphone stays on until vehicle departs
• Push and Hold the Talk button to talk to the customer
Push To Talk
(PTT)
• Release the Talk button to turn off microphone so customer cannot hear you (Mute)
Automatic Listen • Headset beeps when vehicle detected; no buttons to push — automatically hear the customer
(AL)
• Customer Order Point microphone automatically turns on and stays on until vehicle departs
• Tap the Talk button to talk to the customer
Manual
Latching Talk
• Customer Order Point and Headset microphones stay on until you tap the Talk button again
(MLT)
or vehicle departs
Order
Taking Mode
ML/PTT
ML/MLT
AL/PTT
AL/MTT
Hands Free
Outside
Always On
Listen
Manual
Manual
Automatic
Automatic
Automatic
Manual
Always On
Talk
Push to Talk
Manual Latching
Push to Talk
Manual Latching
Automatic
Manual Latching
Manual Latching
4
Vehicle
Detector
Presence
Presence
Presence
Presence
Presence
Ignored
Ignored
Automatic
Standby
On
On
On
On
On
Off
Off
Order
Point
Used
Used
Used
Used
Used
Not Used
Used
Order Taking Modes (continued)
Change Order Taking Mode
There are seven order taking modes, which offer different combinations of speaking, listening,
automatic standby, vehicle detector, and order point modes. Perform the following procedure to switch
to a different order taker mode:
1. Press t until the Mode selection is highlighted.
2. Press Enter.
3. Press s,t, or to select a new order taker mode. Your choices are ML/PTT, ML/MLT, AL/PTT,
AL/MLT, Hands Free, Outside, and Always On. See “Order Taking Modes” on previous page.
Note: Your system may be configured with fewer order taking mode options than the number described in this
section. You must enter User configuration (passcode required) to enable or disable individual order taking modes.
Enter Configuration Mode (Access Base Station Settings)
Configuration mode is a passcode-protected area that contains most of the configuration options for the
base station system. Using the access provided for users it is possible to set up all of the functionality of
the system. To enter the configuration mode:
1. Enter your user passcode.
2. Press and release Mode key.
3. The display will show the user name and ID number (e.g., User1 ID = 1)
Greeter Setup
The greeter module is an accessory that stores prerecorded messages and plays them back when
vehicles arrive. You can record a series of messages then select or combine them to convey standard
messages and reduce time and errors.
Enter the Greeter Configuration Menu
All of the greeter settings are located in a top-level “Greeter Setup” configuration menu. Perform the
following procedure to enter the greeter configuration menu:
1. Enter the base station configuration mode.
2. Press and release Mode until the Greeter Setup menu appears.
Record (Store) New Greeter, Reminder and Alert Messages
Perform the following procedure to record (store) a new greeter message using a headset:
Note: If you store a new greeter message in an occupied slot, the old greeter message will be permanently
erased. Each recorded message can be no more than 8 seconds long.
1. Put on a working headset with the power on.
2. At the base station, enter the greeter configuration menu.
3. S elect 2 Record Messages > Record Message >XX< where “XX” represents the greeting number
you want to record (1–16).
4. Scroll to and select Rec.
5. Press and hold the Page button on the headset (raised middle button).
6. P ress and release Service on the base station and speak the message you want to record while
continuing to hold the Page button on the headset.
7. When finished, press and release Service, then release the Page button.
8. To hear the new greeting played back, scroll to Play and press Service.
Select Message Playback Schedule
You can store up to 8 greeter messages, up to 16 reminder messages, or up to 4 alert messages, then
select one or more of them to be played at any given time. Perform the following procedures to schedule
a message for play:
1. Enter the Greeter Menu.
2. S elect 4 Message Daypart Definitions.
3. Configure start and end times for up to 12 dayparts.
4. Select 6 Alert & Reminder Message Properties.
5. Configure each alert and reminder message.
6. Select 1 Message Activation.
7. Select Msg. >XX< where “XX” represents the message number you want to schedule.
8. Select “Yes” for each active daypart.
9. S croll to the <MON> field, select the next day, and repeat the daypart activation for
each day of the week.
10. Set Act. to [Yes] to activate the weekly schedule for that message.
5
Change Basic Volume Settings
Note: All volume settings should be adjusted during normal or peak business hours. Adjusting them during
slow times will likely produce volume settings that are too low.
Note: Inbound and outbound are always defined from the perspective of the headset.
Inbound Microphone Volume
Changing the inbound microphone volume affects the sound volume coming from the customer order
point microphone. To turn up or down the inbound microphone:
1. Enter the configuration mode.
2. S elect a new value for 01 Drivethru Volume > Inbound Mic Volume. The range is 0 (silent) to
20 (maximum).
Outbound Talk Volume
Changing the outbound talk volume affects the volume of the speaker at the customer order point.
Note: To avoid feedback, set the outbound talk volume as low as possible.
To change the outbound talk volume:
1. Enter the configuration mode.
2. S elect a new value for 01 Drivethru Volume > Outbound Talk Volume. The range is 0 (silent) to
20 (maximum).
Vehicle Alert Volume
Changing the vehicle alert volume affects the volume of the vehicle alert signal on the headsets.
To change the vehicle alert volume:
1. Enter the configuration mode.
2. S elect a new value for 01 Drivethru Volume > Vehicle Alert Volume. The range is 0 (silent) to
20 (maximum).
Outbound Greeter Message Volume
Changing the outbound greeter message volume affects the sound volume of the custom greeting
messages and the system internal greetings (“Store Closed” and “Please Pull Ahead”). To turn up or
down the greeter message volume:
1. Enter the configuration mode.
2. S elect a new value for 01 Drivethru Volume > Greeter Message Volume. The range is 0 (silent) to
20 (maximum).
Change the Monitor Volume
The monitor is an additional speaker that can be used to monitor drive-thru communication without a
headset, typically in the kitchen. If the monitor has a volume control built into it, you can use it to control
the overall volume level of the speaker. To be more specific about which elements you want to control,
follow the instructions below.
Inbound Listen
Changing the inbound listen volume affects how loudly the monitor plays the inbound (customer
order point) communication. You can also disable the monitor playing inbound sounds. To change
the inbound listen monitoring settings:
1. Enter the configuration mode.
2. Select 02 Monitor Volume.
3. T o enable or disable the monitor playing the inbound sounds, change the value for
Inbound Listen: Enable to ON or OFF.
4. T o change the volume level, select a new value for Inbound Listen: Volume. The range is 0 (silent) to
20 (maximum).
Night Volume
You can assign a standard reduction in the volume level of the customer order point speaker for night hours
when lower volume is typically required. With the night volume set, the system automatically adjusts the
volume during night hours, then back to normal during the day. To change the night volume setting:
1. Enter the configuration mode.
2. S elect a new value for 03 Night Volume > Reduce Drive-Thru Volume At Night By. The range is
0 (silent) to the current day volume level (maximum).
Note: Night Volume is never higher than Day Volume. Night volume reduction is a subtracted value, not the
resulting level; therefore, if it is the same as the day volume level, the speaker will turn off at night. You cannot
change the day outbound talk volume on this screen, only the reduction amount identified above.
6
Registering Headsets (G5 or XT-1)
Each headset must be registered to a base station before it can be used. Once registered, it should not need
to be registered again unless it is intentionally removed.
Add Headsets (G5 and/or XT-1)
Each headset has a unique identification number. The number is imprinted on the headset and broadcast to
the base station whenever it is turned on.
Note: A single headset should not be registered to more than one base station at any given site, whether or not the
bases are interconnected. Remove the headset from the existing base station before adding it to a different one. In
dual-lane installations, all headsets are registered to Base #1.
To register a headset:
1. Enter the base station configuration mode.
2. Select 04 Registration > 1 Add New Headsets.
3. Power on the headset when prompted. Or in the case of a G5 headset, insert he battery to automatically
power on the headset.
4. W
ait up to two minutes for {Headset xxxxxxx Has Been Registered!} to appear at the bottom
of the display.
5. Repeat step 3 for additional headsets.
6. Press Mode when finished.
Remove Headsets
Perform the following steps to un-register a lost, destroyed, or otherwise removed headset from the system,
including a headset that is sent back to 3M for repair. The repaired headset would have to be registered again
at a later date.
1. Enter the base station configuration mode.
2. Select 04 Registration > 2 Remove Headsets.
3. Scroll to the number of the headset you want to un-register.
4. Press Enter.
Note: If you do not know or have access to the number of the headset to be unregistered, identify the headsets that
you want to remain in service and un-register any that remain on the list.
List All Headsets
To see a list of the registered headsets:
1. Enter the base station configuration mode.
2. Select 04 Registration > 3 List All Headsets.
Change Site Scheduling
The site schedule is the calendar of store open and closing times.
Note: All timekeeping is done using a 24 hour clock (e.g., 6:00 p.m. appears as 18:00).
Regular Site Schedule:
The regular site schedule is the opening and closing times for each day of the week and the times assigned
as “Day” and “Night,” which determine when the day and night volume settings change. Perform the
following procedure to set the regular site schedule:
1. Enter the base station configuration mode.
2. Navigate to 10 Site Scheduling > Regular Site Schedule.
3. C
hange the value for each day of the week and each of the four defined fields
(Open, Day, Night, and Close). Press s,t, and to scroll up and down the list.
Holiday/Exception Schedule:
The holiday/exception schedule can be used to identify up to 12 days in the year on which the store schedule
is different than it would have been otherwise. The holiday/exception schedule should be updated at least
once a year to ensure it conforms to the current year’s calendar. Perform the following procedure to set the
holiday/exception schedule:
1. Enter the base station configuration mode.
2. Navigate to 10 Site Scheduling > Holiday/Exception Schedule.
3. F or each day that needs a non-typical schedule, enter the three-letter month and two digit date under
Date, then change the open and close times on the line to the right of the date. Press s,t, and to
scroll through the fields.
7
Store is Now Closed Message
Perform the following procedure to enable or disable the automatic store closed prompt to let customers know
in your absence that the store is closed.
Note: Make sure that you disable the automatic store closed prompt in stores that are open 24 hours.
1. Enter the base station configuration mode.
2. Change the value for 07 Global Settings > “Store is Now Closed” Prompt? to Yes or No.
Reboot System
Perform the following procedure to cleanly power down, then power up without unplugging the system:
1. Enter the configuration mode.
2. Select 17 Reboot System.
3. Change the value of Power Cycle Complete System to Yes.
4. Press Service.
Locating Base Station Serial Number
Perform the following procedure to view the revision levels and serial numbers of your base station:
1. Enter the configuration mode.
2. Select 18 Revision Levels.
Warranty, Limited Remedy, and Disclaimer: 3M warrants that its intercom products will be free from defects in material and manufacture for
the period indicated below from the date of shipment to purchaser by 3M or its authorized dealer. 3M MAKES NO OTHER EXPRESS OR IMPLIED
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If the 3M intercom
product does not conform to this warranty, the sole and exclusive remedy is, at 3M’s option, repair or replacement of the 3M product or refund of the
purchase price. This warranty does not cover: (1) the cost of shipping products to or from 3M for repair, (2) repair or replacement of existing cable or
wiring, (3) product failure caused by misuse, abuse, improper installation, or unapproved modifications, or (4) intercom products that are installed or
serviced by a non-3M authorized party. To obtain warranty service, please contact your authorized 3M dealer or 3M Building & Commercial Services
Division, 3M Center, Building 500-01-01, St. Paul, Minnesota 55144-1000.
Limitation of Liability: Except where prohibited by law, 3M will not be liable for any loss or damage arising from its intercom products, whether direct,
indirect, special, incidental or consequential, regardless of the legal theory asserted.
Product
All original G5 and XT-1 parts or components (excluding accessories, consumable items)
Accessories, signal enhancer, vehicle detectors
G5 and XT-1 battery
Consumable items (pads and windscreens)
XT-1 intercom systems warranties include 90 days free on-site labor from date of install
(excluding defects arising from pre-existing wiring)
Out of warranty repair/reconditioned items/service parts
Warranty Period
24 Months
6 Months
12 Months
Not Warranted
3 Months
3 Months
Important Safety Information
Read, understand, and follow all safety information prior to installation
and operation. Failure to follow all instructions could result in
electrical shock, fire and/or other personal injury. Refer to
the 3M™ Drive-Thru Systems Model G5 and XT-1 how to videos or
operating instructions for additional information.
Commercial Solutions Division
3M Center, Building 223-2N-21
St. Paul, MN 55144-1000
USA
www.3M.com/drivethru
3M and Scotch-Brite are trademarks of 3M. Used under
license in Canada. Please recycle. Printed in USA.
© 3M 2014. All rights reserved. 78-8134-0603-6
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