User guide | 8e6 Technologies ER HL/SL Network Card User Manual

®
Enterprise Reporter
EVALUATION
GUIDE
Models: ER HL/SL
Software Version: 5.0.00
Document Version: 01.07.09
ENTERPRISE REPORTER EVALUATION GUIDE
© 2009 8e6 Technologies
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8E6 TECHNOLOGIES, ENTERPRISE REPORTER EVALUATION GUIDE
CONTENTS
8E6 ENTERPRISE REPORTER EVALUATION GUIDE ............................................1
Overview. ......................................................................................................................... 1
Note to Evaluators. ......................................................................................................... 1
INSTALL THE ENTERPRISE REPORTER ..............................................................2
CONFIGURE, TEST THE ENTERPRISE REPORTER ..............................................3
Understand the most common and useful features. ................................................... 3
Use custom Category Groups to narrow your search................................................. 4
How to create custom Category Groups .................................................................................. 4
Group Information frame ................................................................................................... 4
How to add a Category Group ..................................................................................... 4
Group Definitions frame ..................................................................................................... 5
How to add Categories to a Category Group ............................................................... 5
Use custom User Groups to narrow your search. ....................................................... 6
How to create User Groups ...................................................................................................... 6
Group Information frame ................................................................................................... 6
Add a User Group ........................................................................................................ 6
Group Definitions frame ..................................................................................................... 7
Define a User Group .................................................................................................... 7
Rebuild Groups .................................................................................................................. 8
Use Enterprise Reporter to conduct an investigation. ................................................ 9
Use Enterprise Reporter Canned Reports. ................................................................. 10
How to generate a Canned Report ........................................................................................ 11
How to export a Canned Report ............................................................................................. 13
Use Enterprise Reporter Drill Down Reports. ............................................................ 13
How to generate a Summary Drill Down Report .................................................................... 14
Summary Drill Down Report navigation ................................................................................. 15
Report columns ............................................................................................................... 15
Filter columns and buttons ......................................................................................... 15
Count columns .......................................................................................................... 16
Sort records by another column ................................................................................. 17
Navigation tips ................................................................................................................. 17
Back button ................................................................................................................ 17
Record navigation field............................................................................................... 17
Detail Drill Down Report navigation ....................................................................................... 18
Report type columns ........................................................................................................ 18
Page links ........................................................................................................................ 19
Evaluation steps ..................................................................................................................... 20
Step 1: Select a specific user by Category ...................................................................... 20
Step 2: Sort by “Filter Action” column .............................................................................. 20
Step 3: Full URL review ................................................................................................... 20
Step 4: Sort by “Content Type” ........................................................................................ 21
Step 5: Sort by “Search String” ........................................................................................ 21
8E6 TECHNOLOGIES, ENTERPRISE REPORTER EVALUATION GUIDE
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CONTENTS
Create a Custom Report for a specific user. .............................................................. 22
How to use the Custom Report Wizard .................................................................................. 22
Generate a new Custom Report ...................................................................................... 22
Next steps for documenting, monitoring specific user activity ......................................... 24
Export a Custom Report............................................................................................. 24
Save a Detail Custom Report .................................................................................... 25
Schedule a report to run ............................................................................................ 27
Appendix A: Samples of Commonly Used Reports................................................... 29
How to generate a Sample Custom Report ........................................................................... 29
Report format ................................................................................................................... 30
Examples of available Sample Custom Reports .................................................................... 30
Sample Report 1: “Top 20 Users by Category/User” ....................................................... 30
Sample Report 2: “Top 20 Sites by User/Site” ................................................................. 31
Sample Report 3: “By Category/User/Site” ...................................................................... 32
Appendix B: Export and Save Summary Reports...................................................... 33
Record exportation tip ............................................................................................................ 33
Step 1: Select records to be exported ............................................................................. 33
Step 2: Use header buttons for report customization ...................................................... 33
Step 3: Export a Summary Drill Down Report .................................................................34
How to save a Summary Drill Down Report ........................................................................... 35
Other Summary Report tools ................................................................................................. 37
Set Result Limit ............................................................................................................... 37
Report fields .................................................................................................................... 37
Type field.................................................................................................................... 37
Date Scope and Date fields ....................................................................................... 37
Display and # Records fields...................................................................................... 38
Search and Filter String fields .................................................................................... 39
Sort by and Order fields ............................................................................................. 39
Break type field .......................................................................................................... 39
Format field ................................................................................................................ 39
For double-break reports only .................................................................................... 40
Amount shown field ............................................................................................. 40
# Records field..................................................................................................... 40
For pie and bar charts only ........................................................................................ 40
Generate using field............................................................................................. 40
Methods for exporting a Drill Down Report ............................................................................ 41
Email option ..................................................................................................................... 41
View and print options ..................................................................................................... 42
View and print tools ................................................................................................... 43
Sample report file formats ............................................................................................... 43
PDF ...........................................................................................................................44
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8E6 TECHNOLOGIES, ENTERPRISE REPORTER EVALUATION GUIDE
8E6 ENTERPRISE REPORTER EVALUATION GUIDE OVERVIEW
8E6 ENTERPRISE REPORTER EVALUATION GUIDE
Overview
Thank you for choosing to review 8e6 Technologies’ Enterprise Reporter. The
Enterprise Reporter helps administrators manage internal Web-based threats by
documenting historical Internet usage information by user.
The Enterprise Reporter is unique in that it is the only dedicated appliance that
processes and displays Internet filtering logs without compromising filtering performance or impacting network functions. Built on a dedicated MySQL server database that works in conjunction with 8e6’s R3000 Internet filtering appliance, the
Enterprise Reporter handles substantial amounts of Internet traffic because of its
unique processing approach, which pre-processes and indexes data in a format
conducive to high-speed retrieval.
Note to Evaluators
Thank you for taking the time to review 8e6’s Enterprise Reporter Appliance. Your
interest in our company and product is greatly appreciated.
This Evaluation Guide Is designed to provide product evaluators an efficient way to
install, configure and exercise the main product features of the Enterprise
Reporter.
8E6 TECHNOLOGIES, ENTERPRISE REPORTER EVALUATION GUIDE
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INSTALL THE ENTERPRISE REPORTER NOTE TO EVALUATORS
INSTALL THE ENTERPRISE REPORTER
To install the appliance, configure the box and to test reporting is operational
please refer to the step-by-step instructions found in the Enterprise Reporter
Quick Start Guide provided in the box.
Please note that prior to reviewing the Enterprise Reporter you should install the
R3000 Internet Filter, which is required for sending logs to the Reporter. See the
R3000 Internet Filter Evaluation Guide for instructions on how to setup the filter.
Disable Pop-up Blocking Software: Please note that a user with pop-up blocking software installed on his/her workstation will need to disable pop-up blocking in order to use
the Client.
Evaluation Best Practice: Once the appliance is installed, allow the Enterprise Reporter
to run for several days prior to evaluating reports in order to optimize the evaluation experience. This will allow the Enterprise Reporter to accumulate multiple days of data and
present more meaningful reports. Having performed these preliminary steps, the Reporter
will function properly on day one of the install with some reports showing no data (e.g.
canned reports).
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8E6 TECHNOLOGIES, ENTERPRISE REPORTER EVALUATION GUIDE
CONFIGURE, TEST THE ENTERPRISE REPORTER UNDERSTAND THE MOST COMMON AND USEFUL FEATURES
CONFIGURE, TEST THE ENTERPRISE REPORTER
Understand the most common and useful features
One of the advantages of a hardware appliance, in addition to its compatibility and
extremely low profile on the network, is its ease of use. Configuration of the Enterprise Reporter can seem disarmingly simple at times, but when the hardware and
software are designed to work together, the levels of complication decrease and
robust power and efficiency significantly increase.
The Enterprise Reporter version 5.0 series has an enhanced Web-based user
interface that is designed to be very intuitive, utilizing an easy-to-navigate menu
tree that is organized to follow the natural flow of an investigation of anomalous
Internet activity.
This section of the evaluation guide leads the evaluator, in a linear fashion, through
the most common and useful features of the Enterprise Reporter, starting with the
elements that should be configured first, then moving on to the usage of the many
different types of reports available in the Reporter. You are directed through the
normal path of initial setup, and then led through a standard use case that explains
how to investigate a violation of your Internet Acceptable Use Policy.
After stepping through this evaluation guide, you will understand how to set up
powerful reports that can be e-mailed on a regular basis, thus minimizing the effort
required for ongoing configuration of the product. In short, this evaluation guide
demonstrates that the Enterprise Reporter is both easy-to-use while at the same
time best-in-class in the level of detailed reporting it provides.
8E6 TECHNOLOGIES, ENTERPRISE REPORTER EVALUATION GUIDE
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE CUSTOM CATEGORY GROUPS TO NARROW YOUR SEARCH
Use custom Category Groups to narrow your search
Prior to running any reports, there are a few recommended configuration steps that
create a more customized experience for the evaluator. The first step is to create
category groups, which are customized groupings from the 8e6 library of more
than 99 filter categories. For example, most customers prefer to set up a category
group for those categories that are not allowed under their organization’s Acceptable Use Policy. Creating such a category group reduces the time it takes to identify violations of this policy.
How to create custom Category Groups
To create, edit, or delete a category group, click Category Groupings in the
Settings menu to display the Category Groupings window in the right panel:
Category Groupings window
The Category Groupings window is comprised of two frames used for setting up
and maintaining category groupings: Group Information, and Group Definitions.
Group Information frame
The Group Information frame displays to the left in the Category Groupings
window. In this frame you can add, rename, or delete a category group.
Any category groups that were created display in alphanumerical order in the list
box in this frame.
How to add a Category Group
1. In the field to the left of the Add button, type in the name for the category group.
(For this evaluation, name the category group “Unacceptable Sites”.)
2. Click the Add button to add this entry to the list box above.
NOTE: The category group you added also displays in the Group Name pull-down menu
in the Group Definitions frame to the right.
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE CUSTOM CATEGORY GROUPS TO NARROW YOUR SEARCH
Group Definitions frame
The Group Definitions frame displays to the right in the Category Groupings
window. In this frame you define a category group by specifying which categories
will belong to that group.
How to add Categories to a Category Group
1. Select a category group from the Group Name pull-down menu. Any categories
previously entered display in the list box in this frame. (For evaluation purposes
select “Pornography/Adult Content” as the only category in this category
group.)
2. Click the Add To Group button to open the Add To Group pop-up box:
Add To Group
3. Select a category from the pop-up box by clicking on your choice to highlight it.
TIP: To select multiple categories, press the Ctrl key on your keyboard and then click on
categories to highlight them.
4. Click the Add To Group button in the pop-up box to specify the selected categories to be added to the Group Definitions frame list box.
5. Click the "X" in the upper right corner of the Add To Group pop-up box to close
it, and to add all selected categories to the list box in the Group Definitions
frame.
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE CUSTOM USER GROUPS TO NARROW YOUR SEARCH
Use custom User Groups to narrow your search
The next step is to create user groups, which are customized groupings of users
that reside on the organization’s network. For example, most enterprise customers
prefer to set up user groups for each department within the company, and education customers prefer to setup separate user groups for each classroom or grade
level. Creating these user groups reduces the time it takes to identify the source of
violations of your organization’s Acceptable Use Policy.
How to create User Groups
To create, edit, or delete a user group, click User Groupings in the Settings menu
to display the User Groupings window in the right panel:
User Groupings window
The User Groupings window is comprised of two frames used for setting up and
maintaining user groupings: Group Information, and Group Definitions.
Group Information frame
The Group Information frame displays to the left in the User Groupings window. In
this frame you can add, rename, or delete a user group.
Any user groups that were created display in the list box in this frame.
Add a User Group
1. In the field to the left of the Add button, type in the name for the user group.
(Use “Sales” for this evaluation.)
2. Click the Add button to add this entry to the list box above.
NOTE: The user group you added also displays in the Group Name pull-down menu in the
Group Definitions frame to the right.
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE CUSTOM USER GROUPS TO NARROW YOUR SEARCH
Group Definitions frame
The Group Definitions frame displays to the right in the User Groupings window. In
this frame you can view members of a user group, and can define a user group by
specifying which users will belong to that group.
Define a User Group
When defining a user group, you can add and/or exclude users to/from that group.
Modifications to a user group can be made at any time, as necessary.
1. Select a user group from the Group Name pull-down menu. Any users previously entered display in the list box in this frame. (Select “Sales” for this evaluation.)
2. Click the Add To Group button to open the pop-up box where you define users
to be added/excluded to/from the group:
Add Users to group
TIPS: To view a list of all users, go to the Individual Adds/Removes frame and click the
Show All button to display the list of users in the list box. To clear your entries in this popup box without accepting them, do not click any of the buttons in the frames described
below. Instead, click the Close button in the pop-up box, and return to step 1.
3. Make entries in one of the three frames:
• Username Pattern - This frame is used for including users from a specific
group (such as “sales”) on the network. In the Pattern field, enter the appropriate characters and wild card “%” to add specified users to the group. For
example, type in sales% to add anyone to the group who has a “sales” designation on your network. Click the Add Pattern button to add the pattern.
8E6 TECHNOLOGIES, ENTERPRISE REPORTER EVALUATION GUIDE
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE CUSTOM USER GROUPS TO NARROW YOUR SEARCH
• Please Enter IP Range - This frame is used for including users based on a
range of IP addresses. For example, you might have one range of IP
addresses for sales, and another for admin. Enter the IP address range in the
From and To fields. Click the Add IP Range button to add the IP address
range.
• Individual Adds/Removes - This frame is used for including and/or
excluding specified users. Click the Show All button to display a list of all
users in the list box. To narrow down the list of users, make an entry in the
Please enter a filter field using the “%” wild card, and click the Apply Filter
button to only display the users you specified. To select from users in the list
box, click on the user(s) to highlight your choice(s). After making all choices,
click Add to Individuals to include the selected users to the group, or click
Add to Exceptions to exclude the users from the group.
TIP: In the Individual Adds/Removes frame, if you know which users you would like to add/
exclude to/from the group, you can bypass the step for showing all users and making your
selections. To use this shortcut, enter the criteria in the Please enter a filter field along with
the “%” wild card, and then click the Apply Filter button to display your results in the list
box.
4. After you have made your entries, click Close to close the pop-up box.
The following information displays in the Group Definitions frame list box when
a selection for the group is made from the Group Name pull-down menu:
• If an entry was made in the Username Pattern frame, “PATTERN” and the
character(s) you entered display(s).
• If entries were made in the IP Range frame, “IP RANGE(‘X.X.X.X’ AND
‘X.X.X.X’)” displays, in which ‘X.X.X.X’ represents the IP address that was
entered in the From or To field.
• If entries were made in the Individual Adds/Removes frame, “INDIVIDUAL
(...)” and/or “EXCEPTION (...)” displays, in which ‘(...)’ represents specific
details about the entry.
NOTE: A combination of any of items above may display in the Group Definitions frame
list box, based on entries you made in any of the frames in the pop-up box.
Rebuild Groups
After making all additions, modifications, or deletions in the User Groupings
window, click Rebuild Groups.
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE ENTERPRISE REPORTER TO CONDUCT AN INVESTIGATION
Use Enterprise Reporter to conduct an investigation
Once custom category groups and user groups have been created, administrators
can begin running their first reports. In most cases, administrators will employ the
Enterprise Reporter as a forensic tool to determine if anomalous Internet behavior
exists in their organization. In order to facilitate this process, the Enterprise
Reporter menu structure is organized to follow the normal process flow of an investigation.
1. First, the administrator is greeted with a dashboard of high-level reports called
“Canned Reports.” By viewing these canned reports, an administrator can
quickly determine if there is any anomalous behavior that needs investigation.
For example, a high level of spyware site activity might be found under a
specific username, or a high rate of traffic identified in the “PornographyAdult
Content” category. If something is detected that warrants further investigation,
one would then proceed to the “Drill Down Report” section.
2. The next stage of the investigation is to select the Drill Down Report menu. The
Drill Down Report is a multi-dimensional database that allows the user to drill
down to the source of any Internet threat.
For example, if there is unusually high page count in the “Pornography/Adult
Content” category, the administrator can drill down into the Category/User
section to determine who is viewing this material. Once a specific end user is
identified, the administrator can then delve into the detail page view section to
see the exact pages that end user has been visiting.
This detailed information provides a wealth of information on the exact time the
page was visited, the user’s IP address, whether the site was blocked by the
R3000 filter, how it was blocked (e.g. in URL library, blocked keyword, proxy
pattern blocking, etc), and the full-length URL. By viewing this detail, the administrator can obtain an accurate gauge of the user’s intent—whether the user
repeatedly attempted to go to a forbidden site or whether it was an isolated incident.
3. The last stage of an investigation is to document the long-term activity of a
policy violator, since most organizations require more than one or two events to
reprimand a user. Once the administrator determines the name of the user and
the Web sites visited in the Drill Down Report, the next step is to run a custom
report. The administrator can run a specific search of the policy violator for a
custom time period by selecting the Custom Report Wizard option in the
Custom Reports menu. When generating this report, a custom time scope,
specific category, and name of a specific end user can be specified.
As an example, the administrator would probably run a custom report for the
policy violator by specifying the category “Pornography/Adult Content” and all
activity within that category within the last month. The administrator can then
save a PDF version of the report for documentation purposes. This custom
report provides the necessary forensic information to support any internal reprimand and to protect the organization in the event the incident goes to court.
To summarize, the aforementioned steps were provided to give the user a mostlikely use case for the 8e6 Enterprise Reporter. The next section provides a more
in-depth view of how to navigate within each of the main sections of the Enterprise
Reporter: Canned Reports, Drill Down Reports, and Custom Reports.
8E6 TECHNOLOGIES, ENTERPRISE REPORTER EVALUATION GUIDE
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE ENTERPRISE REPORTER CANNED REPORTS
Use Enterprise Reporter Canned Reports
As previously stated, the first thing the administrator will see when logging into the
Enterprise Reporter is a dashboard of graphical reports called “Canned Reports”.
By viewing these reports, an administrator has an at-a-glance view of any anomalous behavior that warrants an investigation.
Canned reports contain pre-generated data for a specified period of time
(Yesterday, Last Week, Last Month, Week to Yesterday, or Month to Yesterday) for
any of the following report topics or entities showing Internet activity:
• Top 20 Users by Blocked Request - bar chart report that shows the end users
with the most attempts to view blocked content as determined by the filter
policy.
• Top 20 Categories by Page Count - bar chart report based on the total page
count for each filtering category set up in the Category Description list from the
Settings menu.
• Top 20 Users by Page Count - bar chart report based on each end user’s total
page count.
• Top 20 Users by Malware Hit Count - bar chart report based on each end
user’s total hit count from the following categories in the Security, Internet
Productivity, and Internet Communication (Instant Messaging) category groups:
BotNet, Malicious Code/Virus, Bad Reputation Domains, Spyware, Adware,
and IRC.
• Top 20 Sites by Page Count - bar chart report based on the total page count
for the most popular sites accessed by end users.
• Top 20 User Groups by Page Count - bar chart report based on the total page
count for each user group set up in the User Groupings list from the Settings
menu.
• Category Comparison - pie chart report based on the total page count for each
filtering category set up in the Category Description list from the Settings menu.
• User Group Comparison - pie chart report based on the total page count for
each user group set up in the User Groupings list from the Settings menu.
Once you have obtained an overview of Internet activity using canned reports, you
can drill down to access more detailed information about specified end user
activity.
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE ENTERPRISE REPORTER CANNED REPORTS
How to generate a Canned Report
To generate a canned report:
1. Go to the navigation panel and click Canned Reports to display yesterday’s
Top 20 (Internet Filtering) Categories by Page Count report view in the right
panel:
Yesterday’s Top 20 Categories by Page Count Report
TIP: Click the left arrow or right arrow at the edges of the dashboard to display thumbnail
images that are currently hidden.
NOTE: If the ER Server does not contain any data—as on a newly installed unit—the
default report page will not show any thumbnail images or bar chart report in the right
panel, and the following text displays: “This report cannot be displayed because there is
no data to show for this report.”
2. Click a menu topic in the navigation panel for the time period to be included in
the report: “Yesterday”, “Last Week”, “Last Month”, “Week to Yesterday”, or
“Month to Yesterday”.
3. Click a thumbnail in the dashboard for the selected report option to display as
the report view.
NOTE: If necessary, click another time period or thumbnail to display that specified report
view in the right panel.
4. To see details for the generated canned report view, click the Printable Version
link to the left, just below the dashboard. This action opens a separate browser
window containing the canned report in the PDF format:
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE ENTERPRISE REPORTER CANNED REPORTS
Sample Bar Chart Canned Report
Sample Pie Chart Canned Report
The header of the generated canned report includes the date range, Report Type,
and criteria Details.
The body of the first page of the report includes the following information:
• Bar chart - name of category, username, username path, URL or site IP
address, or user group name, and corresponding bar graph.
• Pie chart - color-coded pie graph and key showing a maximum of 15 categories
or user groups. Any categories or user groups with page counts totaling less
than one percent are grouped together under the “Others Combined” label.
The footer of the report includes the username of the person who generated the
report (Report Generated by), the Date and Time the report was generated, and
Page number.
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The body of the following page(s) of the report includes Count columns and corresponding totals.
The Grand Total and Count display at the end of the report.
NOTE: See ‘Summary Drill Down Report navigation’ for information about report elements
referenced above.
How to export a Canned Report
From the open PDF file, the canned report can be exported in some of the
following ways:
• print the report - click the print icon to open the Print dialog box, and proceed
with standard print procedures.
• save the report - click the save icon to open the Save a Copy dialog box, and
proceed with standard save procedures.
TIP: If you saved the report, you can later send it as an email attachment.
Use Enterprise Reporter Drill Down Reports
In the event that canned reports in the Enterprise Reporter dashboard reveal
abnormal activity, the next step in the investigation would be to drill down into the
particular category or user information.
This section provides information about “drill down” reports that let you query the
database to access more detailed information about end user Internet activity. The
following types of reports can be generated:
• Categories - includes data in each filter category that was set up for monitoring
user activity.
• IPs - includes Internet activity by user IP address.
• Users - includes Internet activity by username.
• Sites - includes activity on Web sites users accessed.
• Category Groups - includes activity by category groups, if category groups
previously have been set up via the Settings menu.
• All User Groups - includes activity by all user groups, if user groups previously
have been set up via the Settings menu.
• Single User Group - after selecting the user group from a list of available
choices, this report shows activity for that user group, if the user group previously has been set up via the Settings menu.
Once you have generated a drill down report view, you can customize your view,
save the view, export the view, and/or schedule the report to run at a designated
time.
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CONFIGURE, TEST THE ENTERPRISE REPORTER USE ENTERPRISE REPORTER DRILL DOWN REPORTS
How to generate a Summary Drill Down Report
To generate a summary drill down report:
1. Go to the navigation panel and click Drill Down Reports to display (by default)
today’s Categories report view by Page Count in the right panel:
Sample Drill Down Categories Report (Summary report)
2. Click one of the following menu topics in the navigation panel for the type of
report you wish to view: Categories, IPs, Users, Sites, Category Groups, All
User Groups. (For purposes of this evaluation, select “Categories”.)
NOTE: As the report is generating, the message: “Please wait for your report to be generated.” displays. If no records are available, an alert box opens displaying the message “No
records returned!”
The report view is horizontally organized into three sections:
• Header section - includes buttons for customizing the current view: New
Report, Modify Report, Export Report, Save Report, and Set Result Limit.
The following information displays beneath the row of buttons: Report type,
Display criteria, Date, Search criteria, Sort by criteria. Beneath this row of
data, the navigation path for the first record in the current report view displays
to the far left. The Record navigation field at far right lets you navigate to a
specific record and includes the total number of records.
• Body section - includes rows of records returned by the reporting query. Each
row is preceded by a checkbox. For each record, columns of filter buttons
display. These buttons are followed by columns of statistics for tracking user
activity on the Internet by Category Count, IP Count, User Count, Site Count,
Page Count, Object Count, or Time HH:MM:SS. A down arrow displays to the
right of the Page Count and Object Count for each record. By clicking the
arrow, a detail report view for that record displays.
• Footer section - includes the username of the login ID used for this session
(Logged in as).
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3. Use the tools in the right panel to create the desired drill down view.
NOTE: See ‘Summary Drill Down Report navigation’ for information on using the reporting
elements described in this sub-section.
4. The drill down view can be exported, saved, and/or scheduled to run at a specified time.
Summary Drill Down Report navigation
Continuing from the last section, this section is designed to help the administrator
learn how to navigate within the Summary Drill Down Report. The Drill Down report
is unique in terms of the seemingly endless ways data can be displayed, but it is
important to understand all of the functions within this tool in order to generate
meaningful reports.
Report columns
Filter and count columns display in the body of drill down report views. These
columns are used for specifying additional information to be included for records or
for sorting records by a different column.
Filter columns and buttons
Filter columns display after the column containing the record name, and precede
the Count columns (Category Count, IP Count, User Count, Site Count, Page
Count, Object Count, Time HH:MM:SS). Filter columns include an oblong button
for each record in the report view.
Filter columns and buttons
Clicking a specific filter button for a record gives more in-depth analysis on a given
record displayed in the current view. For the purposes of this evaluation, try
clicking on the oblong button in the “Pornography/Adult Content” row and “Category/Users” column if there is any activity in that category row. This will bring up a
view of the top users for this category by page count.
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Count columns
Columns for specified “item counts” display in the body of all drill down report
views. The column for the current report type does not display and therefore
cannot be selected.
Count columns
• Category Count - displays the number of categories a user has visited, or the
number of categories included within a given site. Categories are set up for the
Web access logging device filter via the Settings menu option. It is possible for
a site to be listed in more than one category, so even if a user has visited only
one site, this column may count the user’s visit in two or three categories.
• IP Count - displays the number of sites or categories visited by the IP address
on the user’s machine.
• User Count - displays the number of individuals who have visited a specific site
or category.
• Site Count - displays the number of sites a user has visited, or the number of
sites in a category. This figure is based on the root name of the site. For
example, if a user visits www.espn.com, www.msn.com, and
www.foxsports.com, that user will have visited three pages. If that same user
additionally visits www.espn.com/scores, the total number of sites visited would
still count as three—and not as four—because the latter page is on the original
ESPN site that was already counted.
• Page Count - displays the total number of pages visited. A user may visit only
one site, but visit 20 pages on that site. If a user visits a page with pop-up ads,
these items would add to the page count. If a page has banner ads that link to
other pages, these items also would factor into the page count. In categories
that use a lot of pop-up ads—porn, gambling, and other related sites—the page
count usually exceeds the number of objects per page.
By clicking the arrow to the right of any record in this column, the custom report
view displays data for all pages visited, including hyperlinks to those pages (this
is covered in greater detail in the next section ‘Detail Drill Down Report navigation’).
TIP: If the date range that was specified at the Date Scope field is outside the scope of live
data currently stored on the Server, when clicking the arrow button, a warning message
displays to inform you that if you wish to proceed, the report will take a longer amount of
time to generate.
• Object Count - displays the number of objects on a Web page. All images,
graphics, multimedia items, and text items count as objects. The number of
objects on a page is generally higher than the number of pages a user visits.
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However, if an advertisement or banner ad (an object on the page) is actually a
page from another site, this item would not be classified as an object but as a
page, since it comes from a different server. By clicking the arrow to the right of
any record in this column, the custom report view displays data for all objects
accessed, including hyperlinks to those objects (this is covered in greater detail
in the next section ‘Detail Drill Down Report navigation’).
NOTE: Reporting objects is a configurable option in the ER Administrator interface if the
customer does not require this degree of detail and/or wants to maximize database
storage and reporting performance. See the Enterprise Reporter Administrator User
Guide for additional details on this option.
• Time HH:MM:SS - displays the amount of time a user spent at a given site.
Each page detected by a user’s machine adds to the count. If a browser window
is opened to a certain page and left there for an extended time period, and that
page is refreshed by either the user or a banner ad, the counter starts again and
continues as long as Web activity is detected. If that Web page contains an
active banner ad that refreshes the page every 10 to 30 seconds, a user could
show an incredibly high page count and many minutes, even though only one
page was opened by that user.
Sort records by another column
To sort records in ascending/descending order by a specified column, click that
column’s header (Category Count, IP Count, User Count, Site Count, Page Count,
Object Count, or Time HH:MM:SS). Click the same column header again to sort
records for that column in the reverse order.
Navigation tips
Back button
Click the Back button in the toolbar of the browser window to return to a previous
page in the current report.
Record navigation field
The total number of records displays to the right of the Record navigation field,
located above the rows of records:
This indicator helps you determine how long it will take to generate a report view or
to print a report. If there are many records, you may wish to filter your results to
reduce the time it will take to process the report.
The selected record is designated by the record number displayed in the Record
navigation field, and by an arrow to the left of a record in the body of a report view.
To select another record, do any of the following:
• click the specified row to display the arrow preceding that record, and the record
number in the Record navigation field.
• in the Record navigation field, enter a new record number in the white box
between the arrow buttons to go to that record.
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• in the Record navigation field, click any of the four arrow buttons to advance
forward or backward through the list of records. In the order in which they
display in the Record field, clicking these buttons moves you to the first record,
the record prior to the selected record, the record following the selected record,
and the last record.
Detail Drill Down Report navigation
By using the Summary Drill Down Report, the administrator should have narrowed
the investigation to a specific category (e.g. “Pornography/Adult Content”) and a
specific user name. The next step is to drill down into the detailed URL information
to confirm the exact pages visited by the suspected policy violator.
To access the detail drill down report, click the arrow to the right of any record in the
“Page Count” column of the Summary Drill Down Report:
Down arrow to the right of a record in a column
Report type columns
Below is a description of each column available in the detail drill down report view.
The administrator can select which columns to display by selecting the check
boxes or the “Check All”/“Uncheck All” button.
Checkboxes and UnCheck All / Check All button
• Category - the Category column includes the category name (e.g. “Alcohol”).
• User IP - the User IP column includes the IP address of the user’s machine
(e.g. “200.10.101.80”).
• User - the User column includes any of the following information: username,
user IP address, or the path and username (e.g. “logo\admin\jsmith”).
• Site - the Site column includes the URL the user attempted to access (e.g.
“coors.com”).
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• Filter Action - the Filter Action column displays the type of filter action used by
the R3000 in creating the record: "Allowed", "Blocked", "Warn Blocked" (for the
first warning page that displayed for the end user), "Warn Allowed" (for any
subsequent warning page that displayed for the end user), "X-Strike", or "N/A" if
the filter action was unclassified at the time the log file was created.
• Content Type - the Content Type column shows the method used by the R3000
in creating the record: “Search KW” (Search Engine Keyword), “URL KW” (URL
Keyword), “URL”, “Wildcard”, “Https High” (HTTPS Filtering Level set at High),
“X-strike” (X Strikes Blocking), “Pattern” (Proxy Pattern Blocking), “File Type”,
“Https Medium” (HTTPS Filtering Level set at Medium), or “N/A” if the content
was unclassified at the time the log file was created.
• Content - the Content column includes content type criteria used for determining the categorization of the record, or N/A if unclassified.
• Search String - the Search String column includes the full-length search string
information the end user input into a Search Engine site text box. This is very
useful in proving the intent of the user since the user manually types this into a
search engine site (not a pop-up or auto-redirect).
To remove columns from the current report view:
• single column - click the checkbox for the specified column.
• all columns - click the UnCheck All button.
Page links
If more than one page of records was returned by the query, one or more Page
numbers display(s) above the rows of records:
Click the page number to navigate to that page of records.
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Evaluation steps
For the purpose of this evaluation, follow these steps to witness how the 8e6 Enterprise Reporter is best-in-class in terms of the extent of detailed page and object
information it provides.
Step 1: Select a specific user by Category
If not already completed, select the page information drill down arrow to the right of
any record in the “Page Count” column of the Summary Drill Down Report:
Page Count column, down arrow to the right
Step 2: Sort by “Filter Action” column
Clicking the “Filter Action” column header will sort all records by the type of filter
action—whether the event was blocked, allowed or warned. Blocked searches will
be highlighted in red font for easier detection.
Filter Action column
Step 3: Full URL review
The full length URL of every Internet search by the users is listed in the “URL”
column of the detail page information.
To view record data that displays truncated in a column, mouse over the column to
view the entire string of data in the column for a given record:
Mouse over to view full URL
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Click the URL link to launch the actual Web site viewed by the user to verify the
content that was accessed.
Step 4: Sort by “Content Type”
Sort by the column labeled “Content Type” by clicking that column header. This will
sort all records by the search type filtered on the R3000 Internet Filter. For
example, “URL” indicates a page request was blocked or allowed based on the
status of that URL in the 8e6 category library and “Search KW” indicates a user
typed in a prohibited word into a search engine text box. One of 8e6 Technologies’
differentiators is “Proxy Pattern Blocking,” which will show up in the “Content
Type” section if an Internet proxy site was blocked by 8e6’s proprietary proxy
signature detection.
After reviewing a suspected policy violator’s Internet activity in the Detail Drill
Down Report, the administrator will have firm evidence on the user’s intent, which
is critical forensic information to have in the event the investigation moves to the
disciplinary phase.
Step 5: Sort by “Search String”
Sort by the column labeled “Search String” by clicking that column header. This will
sort all records alphabetically for results that include search string information.
Search string content includes the actual text typed into a search engine text box
on popular search engine sites such as Google, Yahoo, Ask.com and MSN. For
example, if the end user typed in “recipes for chicken breast” in a search engine
request, that entire string will appear in this column, not simply the blocked
keywords within the request. This depth of detail helps clarify the intent of the end
user, which helps tremendously in investigations.
Search String column
In the next section, this guide will go through the final step in a typical investigation—creating a Specific User Custom Report.
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Create a Custom Report for a specific user
After reviewing the detail drill down report, if the administrator is confident that an
individual has violated the Internet Acceptable Use Policy (AUP), the most
common step to take next is to run a custom report for this specific individual that
covers a greater time period period. While there are several ways to accomplish
this in the Enterprise Reporter, this guide will focus on the most commonly used
method—the Custom Report Wizard.
How to use the Custom Report Wizard
The Custom Report Wizard option provides an intuitive setup process for generating custom reports for one time use, or for recurrence at scheduled time periods.
The “Custom Report Wizard” option is available from the “Custom Reports” menu,
accessed from the navigation panel:
Custom Report Wizard window
Generate a new Custom Report
To generate a specific user custom report:
1. Select radio button next to “Specific User Detail by Page” and click the “Next”
button.
2. Specify the date and time range for the query:
• At the From Date field, specify the start of the date range by making a selection from any of the pull-down menus for month (1-12), day (1-31), or year
(1998-2009). (For evaluation purposes, select the date the Enterprise
Reporter was installed to gather the most information available.)
• At the To Date field, specify the end of the date range by making a selection
from any of the pull-down menus for month (1-12), day (1-31), or year (19982009).
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• At the From Time field, specify the start of the time range by making a selection from any of the pull-down menus for the hour (1-12), minute (00-59), or
AM or PM.
• At the To Time field, specify the end of the time range by making a selection
from any of the pull-down menus for the hour (1-12), minute (00-59), or AM or
PM.
3. Specify the type of query you wish to perform (Category, User IP, Username,
Site):
• Category - to perform a query on activity within a specific filter category,
make a selection from the filter categories in the pull-down menu. Category
items are set up under the Category Descriptions option from the Settings
menu. (For evaluation purposes, leave this section blank to gather the most
information about the user’s activity.)
• User IP - to perform a query on the activity of a specific machine, enter the IP
address of the machine (e.g. “200.10.100.174”). (For evaluation purposes,
leave this section blank to gather the most information about the user’s
activity.)
• Username - to perform a query on the activity of a specific user, enter the
username (e.g. “tjohnson”). You can use the “%” character before and after a
partial name to do a wildcard search (e.g. %johnson%). (For evaluation
purposes, select a user name with frequent Internet activity to ensure the
report generates some data.)
• Site - to perform a query on activity at a specific Web site visited by users,
enter the domain or site address (e.g. “yahoo.com” or “icq.com”). (For evaluation purposes, leave this section blank to gather the most information about
the user’s activity.)
4. After defining items in steps 2 and 3, click the “View Drill Down Results” button
to begin generating the report.
Custom Report Wizard Specific User Detail by Page report
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NOTE: As the report is generating, a window displays on the screen providing status on which
stage of the report process is underway.
When completely generated, the specific user report displays in the view pane.
This report has the same format as the detail drill down report discussed earlier.
The custom report view can be exported, saved, and/or scheduled to run at a
specified time.
NOTE: See ‘Export a Custom Report’ for information on exporting a report view. See ‘’Schedule a
report to run’ for information on how to schedule a report to run at a specified time.
Next steps for documenting, monitoring specific user activity
Once the specific user report has been generated, the administrator can choose to
export and save the report for documenting a case against the policy violator and
can also schedule the report to run in the future to monitor this individual on an
ongoing basis.
Export a Custom Report
1. Click the Export Report button to open the Export Custom Report pop-up box:
Export Custom Report option (Detail report)
NOTE: Information on using the fields in this pop-up box can be found in the ‘Report fields’
sub-section.
2. Modify the Break type and Format, and specify the number of records to be
included in the report view.
3. After making selections and/or entries in all fields, click the Email or View
button to close this pop-up box and to export the data in the specified file format.
NOTE: Information on using the buttons this pop-up box can be found in the ‘Other
Summary Report Tools’ sub-section.
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Save a Detail Custom Report
1. Click the Save Report button to open the Save Custom Report pop-up box:
Save Custom Report option (Detail report)
2. In the Save Name field, enter a name for the report. This name will display in
the Report Name pull-down menu in the Saved Custom Reports option accessible via the Custom Reports menu.
3. In the Description field, enter the report description. This description will
display in the Report Description field in the Saved Custom Reports option
accessible via the Custom Reports menu.
4. The date scope for the current report view displays in the From Date and To
Date fields. If you wish to change the date scope, make a selection from the
following choices in the Date Scope pull-down menu: “Today”, “Month to Date”,
“Monthly", “Year to Date", “Daily", “Yesterday", “Month to Yesterday", “Year to
Yesterday", “Last Week", “Last Weekend", “Current Week", “Last Month”. (For
evaluation purposes select “Last Week”.)
5. Choose the break type, output type and format:
• Break type - available selections are based on the type of report generated.
There are no break types available for specific user reports.
• Output type - choose either “E-Mail As Attachment”, or “E-Mail As Link”.
• Format - selections include: “MS-DOS Text”, “PDF”, “Rich Text Format”,
“HTML”, “Comma-Delimited Text”, and “Excel (English)”.
6. The “Hide Un-Identified IPs” checkbox is de-selected by default if the checkbox
by this same name was deselected in the Options window. To change the selection in this field, click the “Hide Un-Identified IPs” checkbox to remove—or
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add—a check mark in the checkbox. By entering a check mark in this checkbox,
activity on machines not assigned to specific end users will not be included in
report views. Changing this selection will not affect the setting previously saved
in the Options window. (For purposes of this evaluation, leave this checkbox deselected.)
7. To include the specified column in the report, click any of the following checkboxes listed below. (For purposes of this evaluation, select all checkboxes.)
• Category information - this column will include the category name (e.g.
“Alcohol”) for each record.
• IP information - this column will include the IP address of the machine (e.g.
“200.10.101.80”) for each record.
• User information - this column will include the path of the username (e.g.
LOGO\Admin\JSmith”) for each record.
• Site information - this column will include the URL of the Web site visited by
the user (e.g. “coors.com”) for each record.
• Filter Action information - this column will include the type of filter action
used by the R3000 in creating the record: "Allowed", "Blocked", "Warn
Blocked" (for the first warning page that displayed for the end user), "Warn
Allowed" (for any subsequent warning page that displayed for the end user),
"X-Strike", or "N/A" if the filter action was unclassified at the time the log file
was created.
• Content Type information - this column will include the method used by the
R3000 in creating the record: “Search KW” (Search Engine Keyword), “URL
KW” (URL Keyword), “URL”, “Wildcard”, “Https High” (HTTPS Filtering Level
set at High), “X-strike” (X Strikes Blocking), “Pattern” (Proxy Pattern
Blocking), or “N/A” if the content was unclassified at the time the log file was
created.
• Content information - this column will include criteria used for determining
the categorization of the record, or “N/A” if unclassified.
• Search String information - this column will include the full search string the
end user typed into a search engine text box. This column displays pertinent
information only if the Search Engine Reporting option is enabled in the
Optional Features screen of the Administrator interface.
8. In the Result Set Limit field, specify the records to be included in the report
view. (For purposes of this evaluation, specify “Show first 100 records.”
9. In the For E-Mail output only field, fill in the fields for emailing the report: “To”,
“Cc”, “Bcc”, “Subject”, and “Body”.
10. Click Save Only to save your selections and entries for the custom report, and
to close this pop-up box.
NOTE: See ‘Schedule a report to run’ for information on how to schedule a report to run at
a specified time.
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Schedule a report to run
Once a report view has been saved, it can be scheduled to run at a designated
time.
To schedule a report to run:
1. Go to the Settings menu in the navigation panel and select Event Schedule. The
Event Schedule option is used for maintaining a schedule for generating a
customized report.
Event Schedule window (administrator login)
If logged in as the administrator, all scheduled events display. If logged in as a
manager, only the events scheduled by that manager login ID display. If the
Web Client Scheduler is turned off, the message “To view event schedules,
please enable Web Client scheduler using ER Admin GUI.” displays in place of
scheduled events.
2. In the Event Schedule window, click the Add Event button to open the Add
Event to Schedule dialog box:
Add an Event
3. Enter a Name for the event.
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4. Select the Report to Run from the pull-down menu.
5. Select the frequency When to Run from the pull-down menu (“Daily”, “Weekly”,
or “Monthly”).
If Weekly, specify the Day of the Week from the pull-down menu (Sunday Saturday).
6. Select the Start Time for the report: 1 - 12 for the hour, 00 - 59 for the minute,
and AM or PM.
NOTE: The default Start Time is 8:00 AM. If you wish to run a report today and this time
has already passed, be sure to select a future time.
TIP: Click Cancel to return to the Event Schedules window without saving your edits.
7. Click Save to add the scheduled event. The custom report will now be sent
automatically at the pre-defined time on an ongoing basis until the administrator
deletes the scheduled event.
By saving and scheduling this custom specific user report, the administrator will
be able to conveniently monitor policy violators in the future and use these
reports in any disciplinary action that may result.
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Appendix A: Samples of Commonly Used Reports
Though this Evaluation Guide is primarily designed to lead the evaluator through
the process of an investigation, there are many other useful features to explore in
the Enterprise Reporter. Below is a summary of some of the other custom reports
an administrator can create and have automatically emailed on a regular basis in
order to be kept up to date on Internet threats arising from within the organization.
8e6 has created 10 different sample report formats to help first time users understand the various types of reports available in the Enterprise Reporter. For
purposes of this Evaluation Guide, only three of the 10 are described in detail
below. A complete description of all other sample reports is available in the Enterprise Reporter Web Client User Guide.
How to generate a Sample Custom Report
1. Choose Sample Custom Reports from the Custom Reports menu, and then
click one of the following available selections to open a separate browser
window containing the generated canned report in the PDF format:
• Top 20 Categories by Page Count
• Top 20 IPs by Category/IP
• Top 20 Users by Category/User
• Top 20 Users by Page Count
• Top 20 Categories by User/Category
• Top 20 Sites by User/Site
• By User/Category/Site
• Top 20 Sites by Category/Site
• By Category/Site/IP
• By Category/User/Site
2. From the open PDF file, the canned report can be exported in some of the
following ways:
• print the report - click the print icon to open the Print dialog box, and proceed
with standard print procedures.
• save the report - click the save icon to open the Save a Copy dialog box, and
proceed with standard save procedures.
3. Click the “X” in the upper right corner of the report window to close it.
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Report format
For each report, the header of the reports contain the following information:
• Sort Order: Page Count, descending
• From: / To: today’s date displays
• the name of the report displays
The footer of the reports contain the following information:
• today’s date (MM/DD/YYYY) and time (HH:MM:SS AM/PM) the report was
generated
• Page number
• Filter: None
• Generated by: manager’s login ID
Examples of available Sample Custom Reports
Sample Report 1: “Top 20 Users by Category/User”
This report shows the top 20 users for each of the categories in the 8e6 library.
This is a useful tool to quickly scan for excessive use of any category.
Sample Category/Users report
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Sample Report 2: “Top 20 Sites by User/Site”
This report will document the top 20 sites visited for every user in the organization.
This is a useful tool in monitoring the high level Web activity of users, and can help
fine-tune sites the administrator allows users to access.
Sample User/Sites report
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Sample Report 3: “By Category/User/Site”
This is an example of a triple break report that shows all activity on the network,
broken out by category, then user, and then site. This is a useful report if the
administrator is looking for an all-encompassing view of Internet activity within the
organization. However, please note that this is usually a very lengthy report since
it captures all user information by site.
Sample Category/User/Sites report
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Appendix B: Export and Save Summary Reports
The Enterprise Reporter has a variety of different reporting options. In a fashion
similar to the Specific User Report creation process described in the sample investigation earlier in this guide, administrators can also create custom reports from a
Summary Drill Down Report view. Summary Custom Reports can be set up to be
automatically emailed to the administrator on a regular basis in a variety of formats
(e.g. PDF, Excel, etc.). Follow the steps below on how to export and save these
types of custom reports.
Record exportation tip
Step 1: Select records to be exported
In the report view, each record is preceded by a checkbox that is populated
(selected) by default.
When exporting a report, only selected records are included. To de-select a record,
click the checkbox to remove the check mark from the checkbox.
To de-select all records, click the checkbox in the column header. Clicking the
checkbox in the column header again reselects all records.
Step 2: Use header buttons for report customization
Clicking one of the buttons at the top of the summary report view opens a pop-up
box that lets you customize the current report view. The following buttons are available:
• New Report - this option lets you generate a drill down report view for a date
range other than the current (default) date.
• Modify Report - this option lets you modify the current report view by doing any
of the following: specify the maximum number of records to be included other
than the number entered in Default Options; perform a search for specified text,
or sort the report in ascending or descending order by a specified column.
• Export Report - this option lets you email, print, or view the current report view
in the specified output format.
• Save Report - this option lets you save the current report view so a report using
these customizations can be run again later at a designated time.
• Set Result Limit - this option lets you specify the maximum number of records
to be included in the report view, instead of the default number (entered in
Default Options).
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Step 3: Export a Summary Drill Down Report
1. Click the Export Report button to open the Export Drill Down Report pop-up
box:
Export Drill Down Report option (Summary report)
NOTE: Information on using the fields in this pop-up box can be found in the ‘Report fields’
sub-section.
2. At the Data to export field, select the amount of data to be exported from the
pull-down menu: “All the Rows on this Page”, or “Only the Selected Rows on
this Page”. The second selection is available only if some of the records in the
report view were de-selected.
3. After making selections and/or entries in all fields, click the Email or View
button to close this pop-up box and to export the data in the specified file format.
NOTE: Information on using the buttons this pop-up box can be found in the ‘Methods for exporting
a Drill Down Report’ sub-section.
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How to save a Summary Drill Down Report
1. Click the Save Report button to open the Save Custom Report pop-up box:
Save Custom Report option (Summary report)
2. In the Save Name field, enter a name for the report. This name will display in
the Report Name pull-down menu in the Saved Custom Reports option accessible via the Custom Reports menu.
TIP: The Copy (Ctrl+C) and Paste (Ctrl+V) functions can be used in the fields in the Save
Custom Report pop-up box.
3. In the Description field, enter the report description. This description will
display in the Report Description field in the Saved Custom Reports option
accessible via the Custom Reports menu.
4. The date scope for the current report view displays in the From Date and To
Date fields. If you wish to change the date scope, make a selection from the
following choices in the Date Scope pull-down menu: “Today”, “Month to Date”,
“Monthly", “Year to Date", “Daily", “Yesterday", “Month to Yesterday", “Year to
Yesterday", “Last Week", “Last Weekend", “Current Week", “Last Month”.
• The From Date and To Date fields become unavailable if one of the following
selections is made: “Today”, “Month to Date”, “Year to Date", “Yesterday",
“Month to Yesterday", “Year to Yesterday", “Last Week", “Last Weekend",
“Current Week", “Last Month”.
• If Monthly is selected, in the From Date and To Date fields, make a selection
for the month (1-12), and year (1998-2009).
• If Daily is selected, in the From Date and To Date fields, make a selection for
the month (1-12), day (1-31), and year (1998-2009).
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5. Choose the break type, output type and format:
• Break type - available selections are based on the type of report generated.
There are no break types available for specific user reports.
• Output type - choose either “E-Mail As Attachment”, or “E-Mail As Link”.
• Format - selections include: “MS-DOS Text”, “PDF”, “Rich Text Format”,
“HTML”, “Comma-Delimited Text”, and “Excel (English)”.
6. The “Hide Un-Identified IPs” checkbox is de-selected by default if the checkbox
by this same name was deselected in the Options window.
NOTE: The Options window is accessible via Default Options in the Settings menu. See the Default
Options sub-section in Chapter 2: Customizing the Client of the Enterprise Reporter Web Client User
Guide for more information about the Hide Un-Identified IPs option.
To change the selection in this field, click the “Hide Un-Identified IPs” checkbox
to remove—or add—a check mark in the checkbox. By entering a check mark in
this checkbox, activity on machines not assigned to specific end users will not
be included in report views. Changing this selection will not affect the setting
previously saved in the Options window.
7. If pertinent, make a selection for additional reporting options:
• For double-break reports only - specify the top count option to be used.
• For pie and bar charts only - specify the count column sort option to be
used.
NOTE: Information on using the fields not detailed in this pop-up box can be found in the
‘Report fields’ sub-section.
8. In the For E-Mail output only field, fill in the fields for emailing the report: “To”,
“Cc”, “Bcc”, “Subject”, and “Body”.
9. Click Save Only to save your selections and entries for the custom report, and
to close this pop-up box. Most of the captured information is available for modification in the Saved Custom Reports option accessible via the Custom Reports
menu.
NOTE: See ‘Schedule a report to run’ for information on how to schedule a report to run at
a specified time.
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Other Summary Report tools
Set Result Limit
1. Click the Set Result Limit button to open the Set Result Limit pop-up box:
Set Result Limit option (Summary report only)
2. Indicate the Result Set Limit by selecting the appropriate radio button:
• Show all records - Click this radio button to include all records returned by
the report query.
• Show first ‘X’ records - Click this radio button to only include the first set of
records returned by the report query.
3. Indicate the number of records to be included in a set by making an entry in the
blank field, represented here by the ‘X’.
4. Click Apply to apply your settings in the current report view and to close this
pop-up box.
Report fields
Type field
The Type field is used for specifying the report type by which the generated report
view will be sorted. This field is available in the Drill Down Report pop-up box via
the New Report option, and in the Single User Group window.
At the Type field, make a selection from the pull-down menu for one of the available report types: “Categories”, “IPs”, “Users”, “Sites”, “Category Groups”, “User
Groups”, and the current report format displayed.
Date Scope and Date fields
The Date Scope field is used for specifying the period of time to be included in the
generated report view. Depending on the scope selected, the From Date and To
Date fields are used in conjunction with this field. These fields are available in the
Drill Down Report pop-up box via the New Report option, in the Single User Group
window, and in the Save Custom Report pop-up box via the Save Report option.
At the Date Scope field, make a selection from the pull down menu for the time
frame you wish to use in your query: “Today”, “Month to Date”, “Monthly", “Year to
Date", “Daily", “Yesterday", “Month to Yesterday", “Year to Yesterday", “Last
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Week", “Last Weekend", “Current Week", “Last Month”. Reports can be run for any
data saved in the ER Server’s memory.
• Today - this option generates the report view for today only, if logs from the Web
access logging device have been received and processed.
• Month to Date - this option generates the report view for the range of days that
includes the first day of the current month through today.
• Monthly - selecting this option activates the From Date and To Date pull-down
menus where you specify the range of months (1-12) and/or years (1998-2009).
• Year to Date - this option generates the report view for the range of days that
includes the first day of the current year through today.
• Daily - selecting this option activates the From Date and To Date pull-down
menus where you specify the range of months (1-12), days (1-31), and/or years
(1998-2009).
The generated report view includes data for the specified days only, if the data
for these days are stored on the Server.
• Yesterday - this option generates the report view for yesterday only.
• Month to Yesterday - this option generates the report view for the range of
days that includes the first day of the current month through yesterday.
• Year to Yesterday - this option generates the report view for the range of days
that includes the first day of the current year through yesterday.
• Last Week - this option generates the report view for all days in the past week,
beginning with Sunday and ending with Saturday.
• Last Weekend - this option generates the report view for the past Saturday and
Sunday.
• Current Week - this option generates the report view for today and all previous
days in the current week, beginning with Sunday and ending with Saturday.
• Last Month - this option generates the report view for all days within the past
month.
Display and # Records fields
The Display and # Records fields are used for specifying the number of records
from the query you wish to include in the report view, and how these records will be
sorted. These fields are available in the Drill Down Report pop-up box via the
Modify Report option, and in the Advance Options portion of the New Report option
and Single User Group window.
At the Display field, make a selection from the pull-down menu for the records to
be shown on the screen: “All Data Shown”, “Top Category Count”, “Top IP Count”,
“Top User Count”, “Top Site Count”, “Top Page Count”, “Top Object Count”, “Top
Time”, “Top Hit Count”.
In the # Records field, “N/A” displays grayed-out if “All Data Shown” was selected
at the Display field. If any other selection was made at the previous field, the
default number saved in the Options window displays in this field. Enter the
maximum number of top records to be included in the query.
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NOTE: The Default Top Value entry in the Default Options window is accessible via
Default Options in the Settings menu. See the Default Options sub-section in Chapter 2:
Customizing the Client of the Enterprise Reporter Web Client User Guide for more information
about the Default Top Value.
Search and Filter String fields
The Search and Filter String fields are used for specifying search criteria in the
current summary report view.
At the Search field, make a selection from the pull-down menu for the search term
to be used: “None”, “Contains”, “Starts with”, “Ends with”.
In the Filter String field, “N/A” displays greyed-out if “None” was selected at the
Search field. If any other selection was made at the previous field, enter text in
this field corresponding to the type of search term selected.
Sort by and Order fields
The Sort by and Order fields are used for specifying the manner in which the
generated report view will be sorted.
At the Sort by field, make a selection from the pull-down menu for one of the available sort options: “Category Count”, “IP Count”, “User Count”, “Site Count”, “Page
Count”, “Object Count”, “Time”, “Hit Count”.
At the Order field, make a selection from the pull-down menu for the order in
which to display the sort option count: “Ascending”, “Descending”.
Break type field
The Break type field is used for indicating the manner in which records will display
for the specified format when the report view is emailed or viewed. This field is
available in the Export Drill Down Report pop-up box via the Export Report button,
and in the Save Custom Report pop-up box via the Save Report button.
Choose from the available report selections at the Break type pull-down menu.
Based on the current report view displayed, the selections in this menu might
include the main report type such as “Categories”, double break report types such
as “Category/IPs” or “Category/Sites”, and triple break report types such as “Category/User/IPs” or “Category/Site/Users”.
For Categories and Category Groups reports, the following report types also are
available: Pie Chart (Usernames), Pie Chart (IPs), Bar Chart (Usernames), and
Bar Chart (IPs).
For All User Group reports, the following report types also are available: User
Group Pie Chart, User Group Bar Chart.
Format field
The Format field is used for specifying the manner in which text from the report
view will be outputted. This field is available in the Export Drill Down Report pop-up
box via the Export Report button, and in the Save Custom Report pop-up box via
the Save Report button.
At the Format pull-down menu, choose the format for the report: “MS-DOS Text”,
“PDF”, “Rich Text Format”, “HTML”, “Comma-Delimited Text”, “Excel (English)”.
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NOTES: For pie or bar chart selections, “PDF” displays grayed out since this is the only
output format available for these report types. Information on report formats can be found
in the ‘Methods for exporting a Drill Down Report’ sub-section.
For double-break reports only
The Amount shown and # Records fields are available in the Export Drill Down
Report pop-up box via the Export Report button, and in the Save Custom Report
popup box via the Save Report button. These fields are deactivated by default.
NOTE: These fields also display in Save Custom Report under the label: For single-break
reports only.
Amount shown field
The Amount shown field is used for specifying how the report view will be sorted.
By default, “All Data Shown” displays greyed-out and this field becomes activated
when a double-break report type is selected at the Break type field.
At the Amount shown field, make a selection from the pull-down menu for an
available sort option: “All Data Shown”, Top Category Count”, “Top IP Count”, “Top
User Count”, “Top Site Count”, “Top Page Count”, “Top Object Count”, “Top Time”,
“Top Hit Count”.
# Records field
The # Records field is used for specifying the number of records that will display for
the selected sort option. By default, “N/A” displays greyed-out and this field
becomes activated when a Top item Count is selected at the Amount shown field.
In the activated # Records field, the number saved in the Default Options window
displays by default. This number can be edited to indicate the number of records to
be included in the exported report.
NOTE: The Default Top Value entry in the Default Options window is accessible via
Default Options in the Settings menu. See the Default Options sub-section in Chapter 2:
Customizing the Client of the Enterprise Reporter Web Client User Guide for more information
about the Default Top Value.
For pie and bar charts only
The Generate using field is available in the Export Drill Down Report pop-up box
via the Export Report button, and in the Save Custom Report pop-up box via the
Save Report button. This field is deactivated by default.
Generate using field
The Generate using field is used for specifying how a Categories pie chart or bar
chart will be sorted. By default, “N/A” displays greyed-out and this field becomes
activated when a pie or bar chart report type is selected from the Break type pulldown menu.
At the activated Generate using field, make a selection from the pull-down menu
for the sort option to be used: “IP Count”, “User Count”, “Site Count”, “Page
Count”, “Object Count”, “Time”, “Hit Count”.
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Methods for exporting a Drill Down Report
A drill down report view can be emailed or viewed in a specified output format via
the Export Drill Down Report option.
Email option
The email option for exporting reports lets you electronically send the report in the
specified file format to designated personnel.
NOTES: If you are using Lotus Notes as your primary e-mail client instead of Microsoft
Outlook or Outlook Express, refer to Appendix B of the Enterprise Reporter Web Client
User Guide for information on how to configure Lotus Notes to work with the ER Client.
For reports generated in the HTML format, the contents of the file will be embedded in the
email message. For reports generated in any other format [MS-DOS Text, PDF, Rich Text
Format, Comma-Delimited Text, Excel (English)], the file will be sent as an email attachment.
WARNING: If using a spam filter on your mail server, email messages or attachments sent
by the Client might not be delivered if these messages contain keywords that are set up to
be blocked. Consult with the administrator of the mail server for work around solutions
between the spam filter and mail server.
1. In the Export Drill Down Report pop-up box, click the Email button to open the
Email Report pop-up box:
Email Report pop-up box
2. In the To field, enter the email address of each intended report recipient, separating each address by a comma (,) and a space.
3. An entry in each of the following fields is optional:
• Subject - Type in a brief description about the report.
• Cc - Enter the email address of each intended recipient of a carbon copy of
this message, separating each address by a comma (,) and a space.
• Bcc - Enter the email address of each intended recipient of a blind carbon
copy of this message, separating each address by a comma (,) and a space.
• Body - Type in text pertaining to the report.
TIP: Click Cancel to close the Email Report pop-up box and to return to the report view.
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4. Click E-mail to send the report to the designated recipient(s). As a result of this
action, the Email Report pop-up box now displays information to indicate the
report is being generated.
WARNING: Large reports might not be sent due to email size restrictions on your mail
server. The maximum size of an email message is often two or three MB. Please consult
your mail server administrator for more information about email size restrictions.
After the report is generated in the specified file format, the Email Result pop-up
box displays this message: “The report has been sent to the following
address(es)”, and lists the email address(es) below:
Email Result pop-up box
5. Click the “X” in the upper right corner of the Email Result pop-up box to close it.
View and print options
The view and print options for exporting reports let you view/print the report in the
specified file format. The view option lets you make any necessary adjustments to
your report file settings prior to printing the report. To print the report, you must
have a printer configured for your workstation.
Click the View button to begin generating the report in the specified file format. As
a result of this action, a window opens displaying the following message: “Please
wait for your report to be generated.”
After the report is generated in the specified file format, the finished report displays
in the browser window.
NOTE: Reports generated in the format for MS-DOS Text, Comma-Delimited Text, or
Excel (Chinese or English) will display a single row of text for each record. Reports generated in all other formats (PDF, Rich Text Format, HTML) will display any lengthy string of
text wrapped around within a fixed column width for each record.
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View and print tools
In the browser window containing the report, the tools available via the toolbar let
you perform some of the following actions on the open report file:
File:
• Save (Ctrl+S) or Save As - save the report file to your local drive
• Print (Ctrl+P) - open the Print dialog box where specifications can be made
before printing the report file, such as changing the orientation of the printed
page by selecting Portrait (vertical) or Landscape (horizontal).
Edit:
• Select All - highlight the entire text (Ctrl+A), and then Copy (Ctrl+C) and Paste
(Ctrl+V) this text in an open file
• Perform a search for text > Find - search for specific text in the file (Ctrl+F)
To close the report file window, click the "X" in the upper right corner of the window.
Sample report file formats
The following report file formats are available for emailing and viewing: “MS-DOS
Text”, “PDF”, “Rich Text Format”, “HTML”, “Comma-Delimited Text”, “Excel
(English)”.
NOTES: 8e6 recommends using the PDF and HTML file formats over other file format
selections—in particular for detail reports—since these files display and print in a format
that is easiest to read. Lengthy text in PDF, HTML, and Rich Text Format files wraps
around within the column so all text is captured without displaying truncated.
Comma-Delimited Text and Excel report columns may display with truncated text, but an
entire column can be viewed by mani-pulating the column width in the generated report
file. These reports can then be printed at a smaller percentage than normal size in order to
accommodate all text.
For MS-DOS Text reports, text may display truncated—in parti-cular for lengthy usernames
and URLs in detail reports—but an entire column can be viewed by scrolling to the right.
Since there is no way to manipulate text in the generated report file, the printed report may
display with truncated text. However, the maximum amount of text can be captured by
printing the report in the landscape format.
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PDF
This is a sample of the Categories report in the PDF format, saved with a .pdf file
extension:
Categories report, PDF format
Examples of other report formats are provided in the Enterprise Reporter Web
Client User Guide.
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