Technical information | Acer 330 Laptop User Manual

Travel Mate 330
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to http://csd.acer.com.tw
PART NO.:
DOC. NO.:
PRINTED IN TAIWAN
Copyright
Copyright © 1999 by Acer Incorporated. All rights reserved. No part of this
publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or
by any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed
or implied, with respect to the contents hereof and specifically disclaims any
warranties of merchantability or fitness for any particular purpose. Any Acer
Incorporated software described in this manual is sold or licensed "as is".
Should the programs prove defective following their purchase, the buyer (and
not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of
all necessary servicing, repair, and any incidental or consequential damages
resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks
of their respective holders.
II
Conventions
The following conventions are used in this manual:
Screen messages
Denotes actual messages that appear onscreen.
NOTE
Gives bits and pieces of additional information related to the current topic.
WARNING
Alerts you to any damage that might result
from doing or not doing specific actions.
CAUTION
Gives precautionary measures to avoid possible hardware or software problems.
IMPORTANT
Reminds you to do specific actions relevant
to the accomplishment of procedures.
III
Preface
Before using this information and the product it supports, please read the following general information!
1 This Service Guide provides you with all technical information relating to
the BASIC CONFIGURATION decided for Acer's "global" product offering.
To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of
a machine (e.g. add-on card, modem, or extra memory capability). These
LOCALIZED FEATURES will NOT be covered in this generic service
guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.
2 Please note WHEN ORDERING FRU PARTS, that you should check the
most up-to-date information available on your regional web or channel. If,
for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those
given in the FRU list of this printed Service Guide. You MUST use the list
provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
IV
V
Table of Contents
Chapter 1
System Introductions
Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . .
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special Keys . . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard Ergonomics . . . . . . . . . . . . . . . . . .
Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Touchpad Basics . . . . . . . . . . . . . . . . . . . . . .
I/O Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Left Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear Ports . . . . . . . . . . . . . . . . . . . . . . . . . . .
Right Ports . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Configuration and Specification . . . . . . .
Power Management . . . . . . . . . . . . . . . . . . . . . . . .
Power Management Modes . . . . . . . . . . . . . .
Advanced Power Management . . . . . . . . . . .
Advanced Configuration and Power Interface
Chapter 2
System Utilities
BIOS Setup Utility. . . . . . . . . . . . . . . . . . . . . . . . . .
System Information. . . . . . . . . . . . . . . . . . . . .
Basic System Settings . . . . . . . . . . . . . . . . . .
Startup Configuration . . . . . . . . . . . . . . . . . . .
....................................
Onboard Devices Configuration . . . . . . . . . . .
System Security . . . . . . . . . . . . . . . . . . . . . . .
Power Management . . . . . . . . . . . . . . . . . . . .
Load Default Settings . . . . . . . . . . . . . . . . . . .
AFlash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Executing AFlash . . . . . . . . . . . . . . . . . . . . . .
Quick Way to Execute AFlash . . . . . . . . . . . .
System Utility Diskette . . . . . . . . . . . . . . . . . . . . . .
Set LCD Panel ID . . . . . . . . . . . . . . . . . . . . . .
Set Thermal Sensor Threshold. . . . . . . . . . . .
Modem Dialing Test . . . . . . . . . . . . . . . . . . . .
System Diagnostic Diskette . . . . . . . . . . . . . . . . . .
Running PQA Diagnostics Program. . . . . . . .
6
12
12
13
13
18
19
19
21
21
22
23
24
38
38
41
41
43
44
46
47
48
49
50
52
54
55
55
56
57
57
58
58
59
60
Table of Contents
Table of Contents
Chapter 3
Removal and Replacement
General Information. . . . . . . . . . . . . . . . . . . . . . . . . 64
Before You Begin . . . . . . . . . . . . . . . . . . . . . . 64
Disassembly Procedure Flowchart . . . . . . . . . . . . . 65
Removing the Battery Pack . . . . . . . . . . . . . . . 67
Removing the Hard Disk Drive . . . . . . . . . . . . 68
Disassembling the Hard Disk Drive . . . . . . . . . 68
Disassembling the Middle Cover . . . . . . . . . . . 69
Removing the LCD Module . . . . . . . . . . . . . . . . . . . 71
Disassembling the LCD Module . . . . . . . . . . . 72
Disassembling the Main Unit . . . . . . . . . . . . . . . . . . 75
Removing the Keyboard . . . . . . . . . . . . . . . . . 75
Removing the DIMM . . . . . . . . . . . . . . . . . . . . 75
Removing the MODEM Board . . . . . . . . . . . . . 77
Removing the RTC Battery . . . . . . . . . . . . . . . 78
Removing the Lower Case . . . . . . . . . . . . . . . . . . . 79
Removing the System Board . . . . . . . . . . . . . . 79
Removing the Touchpad . . . . . . . . . . . . . . . . . 81
Removing the Fan . . . . . . . . . . . . . . . . . . . . . . 82
Removing the PCMCIA Slot . . . . . . . . . . . . . . 83
Chapter 4
Troubleshooting
System Check Procedures . . . . . . . . . . . . . . . . . . . 86
External Diskette Drive Check . . . . . . . . . . . . . 86
External CD-ROM Drive Check . . . . . . . . . . . . 86
Keyboard or Auxiliary Input Device Check . . . 87
Memory Check . . . . . . . . . . . . . . . . . . . . . . . . 87
Power System Check . . . . . . . . . . . . . . . . . . . 88
Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . 89
Error Symptom-to-FRU Index . . . . . . . . . . . . . . . . . 90
Intermittent Problems . . . . . . . . . . . . . . . . . . . 98
Undetermined Problems . . . . . . . . . . . . . . . . . 98
Chapter 5
Jumper and Connector Information
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . 102
Table of Contents
7
Table of Contents
Chapter 6
FRU (Field Replaceable Unit) List
Appendix A Model Number and Configurations
Appendix B Test Compatible Components List
Appendix C Online Support Information
8
Table of Contents
Chapter 1
System Introductions
This computer was designed with the user in mind. Here are just a few of its
many features:
Performance
Intel Pentium® II Dixon 300/333/366 processor
64-bit main memory and L2 cache memory
Large and vibrant Thin-Film-Transistor (TFT) SVGA Liquid Crystal
Display (LCD)
64-bit PCI/AGP graphics acceleration with 2.5MB graphics memory
High-capacity, Enhanced-IDE removable hard disk
External EasyLink™ Drive (floppy drive + CD-ROM or DVD-ROM drive
“combo”)
Lithium-Ion battery pack
Power management system with APM (Advanced Power Management)
or ACPI (Advanced Configuration and Power Interface) support
Multimedia
16-bit high-fidelity PCI stereo audio with 3-D sound and wavetable
synthesizer
Built-in speaker
EasyLink™ Combo Drive (CD-ROM or DVD-ROM)
Dual display capability
DVD playback capability (with DVD-equipped EasyLink™ DVD Combo
Drive)
Connectivity
High-speed fax/data PCI modem
Fast infrared (FIR) wireless communication
Universal Serial Bus (USB) port
Human-centric Design and Ergonomics
Ultra-slim, sleek, smooth and stylish design
Full-sized keyboard
Wide and curved palm rest
Ergonomically-centered touchpad pointing device with scroll function
Chapter 1
9
Expansion
CardBus PC Card (formerly PCMCIA) slot (one type II) with Zoomed
Video (ZV) support
Upgradeable memory and hard disk
Display
The large graphics display offers excellent viewing, display quality and
desktop performance graphics. The computer supports a Thin-Film
Transistor (TFT) liquid crystal display (LCD) displaying 32-bit true-color at
800x600 Super Video Graphics Array (SVGA) resolution.
Video Performance
PCI local bus video with 64-bit graphics acceleration and 2.5MB high-speed
Synchronous Graphics Random Access Memory (SGRAM) boost video
performance. The video also includes 3D capabilities such as Goraud
shading, and Z-buffering, as well as DVD playback support.
Simultaneous Display
The computer’s large display and multimedia capabilities are great for giving
presentations. If you prefer, you can also connect an external monitor when
giving presentations. This computer supports simultaneous LCD and CRT
display. Simultaneous display allows you to control the presentation from
your computer and at the same time face your audience. You can also
connect other output display devices such as LCD projection panels for largeaudience presentations.
Power Management
The power management system incorporates an "automatic LCD dim"
feature that automatically decides the best settings for your display and at the
same time conserves power. See “Power Management” on page 38 for more
information on power management features.
Dual Display
The computer’s video chip takes advantage of Windows 98’s multi-display
capability, allowing you to extend your desktop to an external display device,
such as an external monitor or projector. With this feature enabled, you can
move program windows to and from the computer LCD and external display
device.
10
System Introductions
Opening and Closing the Display
To open the display, slide the display cover latch to the left and lift up the
cover. Then tilt it to a comfortable viewing position. The computer employs a
microswitch that turns off the display (and enters Standby mode) to conserve
power when you close the display cover, and turns it back on when you open
the display cover.
Note: If an external monitor is connected, the computer turns off the
display (but does not enter standby mode) when you close the
display cover.
To close the display cover, fold it down gently until the display cover latch
clicks into place.
Warning:To avoid damaging the display, do not slam it when you close
it. Also, do not place any object on top of the computer when
the display is closed.
Chapter 1
11
Basic Operation
Indicators
The computer has six easy-to-read status icons on the right of the display
screen.
The Power and Standby status icons are visible even when you close the
display cover so you can see the status of the computer while the cover is
closed.
#
Icon
Function
Description
1
Power
Lights when the computer is on.
2
Standby
Lights when the computer enters Standby
mode.
3
Media Activity
Lights when the floppy drive, hard disk or
EasyLink™ Combo Drive is active.
4
Battery Charge
Lights when the battery is being charged.
5
Caps Lock
Lights when Caps Lock is activated.
6
Num Lock
Lights when Num Lock is activated.
12
System Introductions
Keyboard
The keyboard has full-sized keys and an embedded keypad, separate cursor
keys, two Windows keys and twelve function keys.
Special Keys
Lock Keys
The keyboard has three lock keys which you can toggle on and off.
Lock Key
Description
Caps Lock
When Caps Lock is on, all alphabetic characters typed are in
uppercase.
Num Lock
(Fn-F11)
When Num Lock is on, the embedded keypad is in numeric mode.
The keys function as a calculator (complete with the arithmetic
operators +, -, *, and /). Use this mode when you need to do a lot
of numeric data entry. A better solution would be to connect an
external keypad.
Scroll Lock
(Fn-F12)
When Scroll Lock is on, the screen moves one line up or down
when you press the up or down arrow keys respectively. Scroll
Lock does not work with some applications.
Chapter 1
13
Embedded Numeric Keypad
The embedded numeric keypad functions like a desktop numeric keypad. It
is indicated by small characters located on the upper right corner of the
keycaps. To simplify the keyboard legend, cursor-control key symbols are not
printed on the keys
.
Desired Access
Num Lock On
Num Lock Off
Number keys on
embedded keypad
Type numbers in a normal
manner.
Cursor-control keys
on embedded
keypad
Hold Shift while using cursorcontrol keys.
Hold Fn while using
cursor-control keys.
Main keyboard keys
Hold Fn while typing letters
on embedded keypad.
Type the letters in a
normal manner.
Note: If an external keyboard or keypad is connected to the computer,
the numlock feature automatically shifts from the internal
keyboard to the external keyboard or keypad.
14
System Introductions
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
Key
Description
Windows logo
key
Start button. Combinations with this key perform shortcut
functions. Below are a few examples:
Application key
Opens a context menu (same as a right-click).
Chapter 1
+ Tab (Activates next taskbar button)
+ E (Explores My Computer)
+ F (Finds Document)
+ M (Minimizes All)
Shift + + M (Undoes Minimize All)
+ R (Displays the Run... dialog box)
15
Hot Keys
The computer employs hot keys or key combinations to access most of the
computer’s controls like screen contrast and brightness, volume output and
the BIOS Utility.
To activate hot keys, press and hold the Fn key before pressing the other key
in the hot key combination.
Hot Key
Icon
Function
Description
Fn-F1
Hot Key Help
Displays help on hot keys.
Fn-F2
Setup
Accesses the computer’s
configuration utility.
Fn-F3
Standby
Puts the computer in Standby
mode. Press any key to
resume.
See “Standby Mode” on page
39.
16
System Introductions
Hot Key
Fn-F4
Icon
Function
Hibernation or
Sleep
Description
Puts the computer in
Hibernation Mode (if Sleep
Manager is installed, valid and
enabled). Press the power
switch to resume. Otherwise,
the computer enters Standby
mode.
See “Hibernation Mode” on page
39.
Note: If ACPI support is
enabled, pressing this key puts
the computer in Sleep mode.
See “Sleep Mode (ACPI)” on
page 40 for more about ACPI
Sleep mode.
Fn-F5
Display Toggle
Switches display output
between the display screen,
external monitor (if connected)
and both the display screen and
external monitor.
Fn-F6
Screen Blank
Turns the display screen
backlight off to save power.
Press any key to return.
Fn-F7
Touchpad Toggle
Turns the internal touchpad on
and off.
Fn-F8
Speaker Toggle
Turns the speakers on and off.
Fn-left
arrow
Brightness Down
Decreases the screen
brightness.
Fn-right
arrow
Brightness Up
Increases the screen brightness.
Fn-up
arrow
Volume Up
Increases the volume.
Fn-down
arrow
Volume Down
Decreases the volume.
Chapter 1
17
Keyboard Ergonomics
Located below the keyboard, the wide and curved palm rest is ergonomically
designed to provide you with a very comfortable place to rest your hands
while you type.
18
System Introductions
Touchpad
The built-in touchpad is a PS/2-compatible pointing device that senses
movement on its surface. This means the cursor responds as you move your
finger on the surface of the touchpad. The central location on the palm rest
provides optimum comfort and support.
Note: When using an external mouse, you can press Fn-F7 to disable
the internal touchpad. If you want to use an external PS/2 mouse,
first enable the touchpad, connect the external PS/2 mouse, then
disable the touchpad if necessary.
The touchpad also has scroll functions with the center button(s).
Touchpad Basics
The following items teach you how to use the touchpad:
Move your finger across the touchpad to move the cursor.
Press the left (1) and right (3) buttons located on the edge of the
touchpad to do selection and execution functions. These two buttons
are similar to the left and right buttons on a mouse. Tapping on the
touchpad produces similar results.
Chapter 1
19
Use the center (2) buttons (top and bottom) to scroll up or down a page.
This button mimics your cursor pressing on the right scroll bar of
Windows applications.
Function
Execute
Left
Button
Right
Button
Center
Button
Click twice
quickly
Tap
Tap twice (at the
same speed as
double-clicking a
mouse button)
Select
Click once
Tap once
Drag
Click and
hold, then
use finger
to drag the
cursor on
the
touchpad
Tap twice (at the
same speed as
double-click a
mouse button) then
hold finger to the
touchpad on the
second tap and
drag the cursor
Access
context
menu
Scroll
Click once
Click (and
hold) the
up/down
buttons
Note: Keep your fingers dry and clean when using the touchpad. Also
keep the touchpad dry and clean. The touchpad is sensitive to
finger movements. Hence, the lighter the touch, the better the
response. Tapping too hard will not increase the touchpad’s
responsiveness.
20
System Introductions
I/O Ports
Left Ports
#
1
Port
EasyLink™ Combo
Drive connector
Connects to...
EasyLink™ Combo Drive.
EasyLink™ Combo Drive
The EasyLink™ Combo Drive is a two-in-one floppy/CD-ROM or floppy /
DVD-ROM “combo” drive that connects externally to the computer.
The floppy drive reads and writes standard 3.5-inch diskettes. The CD-ROM
or DVD-ROM drive provides the latest in multimedia in a mobile world.
Note: When you connect the EasyLink™ Combo Drive into the
connector please insure the connection is correct and complete.
Chapter 1
21
Rear Ports
#
Icon
Port
Connects to...
1
Modem jack
Phone line
2
Power jack
AC adapter and power outlet
3
PS/2 port
PS/2-compatible device (e.g., PS/2
keyboard/mouse/keypad)
4
Infrared port
Infrared device (e.g., infrared printer,
IR-aware computers)
5
USB jack
Universal Serial Bus device (e.g., USB
mouse, USB camera)
6
Parallel port
Parallel device (e.g., parallel printer)
7
Serial port
Serial device (e.g., serial mouse)
8
External display
port
Display device (e.g., external monitor,
LCD projector) up to 1280x1024
resolution at 64K-colors
22
System Introductions
Right Ports
#
Icon
Port
Connects to...
1
PC Card slot
One 16-bit PC Card or 32-bit CardBus PC
Card (Zoomed Video supported)
2
Microphone-in
jack
Mono condenser microphone
3
Line-in jack
Audio line-in device (e.g., audio CD
player, stereo walkman)
4
Line-out jack
Audio line-out device (e.g., speakers,
headphones)
Chapter 1
23
Hardware Configuration and Specification
Memory Address Map
Memory Address
Size
Function
00000000-0009FFFF
640 KB
Base memory
000A0000-000BFFFF
128 KB
Video memory
000C0000-000C9FFF
40 KB
Video BIOS
000CA000-000CBFFF
8 KB
I/O ROM
000E0000-000FFFFF
128 KB
System BIOS
00100000-top limited
--
Extended (DIMM) memory
04301000-04301FFF
04302000-04302FFF
4 KB
4 KB
PCMCIA controller (slot 1)
PCMCIA controller (slot 2)
0430000-04300FFFF
64 KB
USB controller
FFFF0000-FFFFFFFF
64 KB
System board extension for
PnP BIOS
Interrupt Channel Assignment
Interrupt Channel
NMI
Function
System errors
IRQ0
System timer
IRQ1
Keyboard
IRQ2
Cascade
IRQ3
R2 Card
IRQ4
COM1
IRQ5
Audio or LPT1 (optional)
IRQ6
Floppy
IRQ7
LPT1 or Audio (optional)
IRQ8
Real time clock
IRQ9
Card bus / ACPI / Modem
IRQ10
USB
IRQ11
FIR
IRQ12
PS2 pointing device
IRQ13
Numeric data processor
IRQ14
1st EIDE device (hard disk)
IRQ15
2nd EIDE device (CD-ROM drive)
24
System Introductions
DMA Channel Assignment
DMA Channel
Function
DRQ0
Audio or FIR(optional)
DRQ1
ECP or Audio or FIR(optional)
DRQ2
Floppy
DRQ3
ECP or FIR(optional)
DRQ4
Not Used
DRQ5
Not used
DRQ6
Not used
DRQ7
Not used
I/O Address Map
I/O Address
Function
000-00F
DMA controller-1
020-021
Interrupt controller-1
040-043
Timer 1
060, 064
Keyboard controller 8742 chip select
061
System speaker out
040B
DMA controller-1
061
System speaker
070-071
Real-time clock and NMI mask
080-08F
DMA page register
0A0-0A1
Interrupt controller-2
0C0-0DF
DMA controller-2
0F0-0FF
Numeric data processor
120-13F
Power management controller
180-18F
170-177
2nd EIDE device (CD-ROM) select
1F0-1F7
1st EIDE device (hard drive) select
220-22F
Audio
240-24F
Audio(optional)
278-27F
Parallel port 3
2E8-2EF
COM4
2F8-2FF
COM2 or FIR(optional)
378, 37A
Parallel port 2
Chapter 1
25
I/O Address Map
I/O Address
Function
3BC-3BE
paraller port 1
3B0-3BB
Video Controller
3C0-3DF
3F0h-3F7
Standard Floppy Disk Controller
3E8-3EF
COM3 or LT Win modem(optional)
3F0-3F7
Floppy disk controller
3F8-3FF
COM1
480-48F, 4D6
DMA controller-1
4D0-4D1
PCI configuration register
CF8-CFF
Processor
Item
Specification
CPU type
Intel Pentium II Dixon 300/333/366 MHz processor
with 256KB L2 on-die Cache
CPU package
BGA package
CPU core voltage
Pentium II 300/333 MHz with core voltage 1.60V
Pentium II 366 with core voltage 1.70V
CPU I/O voltage
Pentium II 300/333 with I/O voltage 1.60V
Pentium II 366 with I/O voltage 1.70V
BIOS
Item
Specification
BIOS vendor
Acer
BIOS Version
V 3.0
BIOS ROM type
Flash ROM
BIOS ROM size
256KB
BIOS package
32-pin PLCC
Supports protocol
ACPI 1.0a, APM 1.2, PCCard 95, SM BIOS 2.1, ECP/
IEEE 1284, IrDA, PCI 2.1, PnP 1.0a,PS/2 keyboard
and mouse, USB, VESA VGA BIOS, DDC-2B,
CD-ROM bootable, Windows keyboard Microsoft
Simple Boot Flag
BIOS password control
Set by switch, see SW2(swtich 6) settings
26
System Introductions
System Memory
Item
Specification
Memory controller
ALi M1621
Onboard memory size
0MB
DIMM socket number
2 sockets (2 banks)
Supports memory size per socket
32/64/128 MB
Supports maximum memory size
256MB (128MB x 2)
Supports DIMM type
Synchronous DRAM
Supports DIMM Speed
66MHz
Supports DIMM voltage
3.3V
Supports DIMM package
144-pin DIMM
Memory module combinations
You can install memory modules in any
combinations as long as they match
the above specifications.
DIMM Combinations
Slot 1 (Inside)
Slot 2 (Outside)
Total Memory
32MB
0
32MB
32MB
32MB
64MB
32MB
64MB
96MB
32MB
128MB
160MB
64MB
0
64MB
64MB
32MB
96MB
64MB
64MB
128MB
64MB
128MB
192MB
128MB
0
128MB
128MB
32MB
160MB
128MB
64MB
192MB
128MB
128MB
256MB
Above table lists some system memory configurations. You may combine
DIMMs with various capacities to form other combinations.
Note: The shipping specification for DIMM combination is 32 MB in slot
1.
Chapter 1
27
Video Memory
Item
Specification
Fixed or upgradeable
Fixed, built-in video controller
Video memory size
2.5MB
Video
Item
Specification
Chip vendor
Trident
Chip name
CY9525DVD
Chip voltage
3.3 Volts
Supports ZV (Zoomed Video) port
Yes
Graph interface
AGP (Accelerated Graphics Port) bus
Maximum resolution (LCD)
1024x768 (16 bits colors)
Maximum resolution (CRT)
1600x1280 (256 colors)
Video Resolutions Modes
Resolution
Refresh Rate
CRT Only
LCD/CRT Simultaneous
640x480x256
85
60
640x480x64K
85
60
640x480x16M
85
60
800x600x256
85
60
800X600X64K
85
60
1024x768x256
60, 75
60
28
System Introductions
Parallel Port
Item
Parallel port controller
Specification
NS PC97338VJG
Number of parallel ports
1
Location
Rear side
Connector type
25-pin D-type connector, in female
type.
Parallel port function control
Enable/Diable by BIOS Setup
Supports ECP
Yes (set by BIOS setup)
Optional ECP DMA channel
(in BIOS Setup)
DMA channel 1 and 3
Optional parallel port I/O address
(in BIOS Setup)
3BCh, 378h, 278h
Optional parallel port IRQ
(in BIOS Setup)
IRQ5, IRQ7
Serial Port
Item
Specification
Serial port controller
NS PC97338VJG
Number of serial ports
1
Supports 16550 UART
Yes
Connector type
9-pin D-type connector, in male type
Location
Rear side
Serial port function control
Enable/disable by BIOS Setup
Optional serial port (in BIOS Setup)
3F8h, 3E8h, 2E8h
Optional serial port IRQ
(in BIOS Setup)
IRQ4, IRQ11
Chapter 1
29
IrDA FIR Port
IrDA FIR port controller
NS PC97338VJG
Number of IrDA FIR ports
1
Location
Rear side
IrDA FIR port function control
Enable/disable by BIOS Setup
Optional IrDA FIR port
(in BIOS Setup)
2F8h, 3F8h, 3E8h, 2E8h
Optional IrDA FIR port IRQ
(in BIOS Setup)
IRQ3, IRQ4, IRQ10, IRQ11
Optional IrDA FIR port DRQ
(in BIOS Setup)
DRQ3, DRQ1, DRQ0
Audio
Item
Audio Controller
Specification
ESS ES1946 Solo-1E
Audio onboard or optional
Built-in
Mono or Stereo
Stereo
Resolution
16-bit
Compatibility
SB-Pro, Windows Sound System
(WSS), MPU-401, OPL3, OPL3-SA3
Microsoft PC97/PC98/PC99, WHQL
audio requirement
Mixed sound source
Voice, Synthesizer, Line-in,
Microphone, CD
Voice channel
8-/16-bit, mono/stereo
Sampling rate
44.1 KHz
Internal microphone
No
Internal speaker / Quantity
Yes / 1 piece
Supports PnP DMA channel
DMA channel 0
DMA channel 1
Supports PnP IRQ
IRQ3, IRQ5, IRQ7, IRQ9, IRQ10,
IRQ11
30
System Introductions
PCMCIA
Item
Specification
PCMCIA controller
O2 OZ6812
Supports card type
Type-II
Number of slots
One type-II
Access location
Right side
Supports ZV (Zoomed Video) port
Yes
Supports 32 bit CardBus
Yes (IRQ9)
Modem
Item
Chipset
Specification
Ambit J07.107.C.00
Fax modem data baud rate (bps)
14.4K
Data modem data baud rate (bps)
56K
Supports modem protocol
V.90 data modem 56K, V.90 fax
modem 14.4K and digital line
protection operation
Modem connector type
RJ11
Modem connector location
Rear side
Keyboard
Item
Keyboard controller
Specification
Mitsubishi M38867
Keyboard vendor & model name
JME K9811
Total number of keypads
85-/89-key
Windows 95 keys
Yes
Internal & external keyboard work
simultaneously
Yes
Chapter 1
31
Hard Disk Drive
Item
Specification
Vendor & Model Name
IBM DBCA 206480
IBM DBCA 204860
Capacity (MB)
6490
4860
Bytes per sector
512
512
Logical heads
15
15
Logical sectors
63
63
13424
10068
Drive Format
Drive Format
Logical cylinders
Physical read/write heads
4
3
Disks
2
2
Spindle speed (RPM)
4200
4200
Buffer size
512KB
512KB
Interface
IDE(ATA-4)
IDE(ATA-4)
Data transfer rete (disk-buffer,
Mbytes/s)
8.6~14.75
8.6~14.7
Data transfer, rate (host~buffer,
Mbytes/s)
16.6 (PIO mode 4)
33.3 (Ultra DMA mode 2)
Performance Specifications
DC Power Requirements
Voltage tolerance
5+-5%
5+-5%
Diskette Drive
Item
Vendor & model name
Specification
TEAC FD-05HG
Floppy Disk Specifications
Media recognition
2DD (720KB)
2HD (1.2MB,
3-mode)
2HD (1.44MB)
Sectors / track
9
15
18
Tracks
80
80
80
Data transfer rate
(Kbit/s)
250
500
500
Rotational speed
(RPM)
300
360
300
Read/write heads
2
32
System Introductions
Diskette Drive
Item
Specification
Encoding method
MFM
Power Requirement
Input Voltage (V)
+5V +-10%
CD-ROM
Item
Specification
Vendor & Model Name
TEAC CD-224E-A25
Performance Specification
Transfer rate (KB/sec)
1,545KB/sec ~ 3,600KB/sec. (FULL - CAV)
Access time (typ.)
130 mS
Rotation speed
5136 rpm (typ.)
Buffer memory
128 KB
Interface
ATAPI
Applicable disc format
CD-DA, CD-ROM (Mode-1, Mode-2), CD-ROM
XA MODE-2 (FORM-1, FORM-2), Multi-Session
Photo CD, CD-I, Video CD, Enhanced CD & CD
PLUS Compatible, CD-R/W
Loading mechanism
Drawer with soft eject and emergency eject hole
Power Requirement
Input Voltage
5V
Battery Pack
Item
Specification
Vendor & model name
Panasonic CGP345010
Battery Type
Li-ion
Pack capacity
2800 mAH
Cell voltage
3.6V/cell
Number of battery call
6
Package configuration
3 in serial, 2 serials in parallel
Package voltage
10.8 V
Chapter 1
33
LCD Inverter
Item
Specification
Vendor & model
name
Ambit T62.123.C.00
Input voltage
(V)
7.3 (min.)
-
22 (max.)
Input current
(mA)
-
-
900 (max.)
Output voltage
(Vrms, no load)
-
565 (typ.)
-
Output voltage
frequency (kHz)
40 (min.)
-
65 (max.)
Output Current/
Lamp
Iout(Min)
0.7mA
1.0mA
1.3mA
Vadj=0V
Iout(Max)
5.4mA
6.0mA
606mA
Vadj=3.2V
Note: DC-AC inverter is used to generate very high AC voltage, then
support to LCD CCFT backlight user, and is also responsible for
the control of LCD brightness. Avoid touching the DC-AC inverter
area while the system unit is turned on.
Note: There is an EEPROM in the inverter, which stores it's supported
LCD type and ID code. If you replace a new inverter or replace
the LCD with one of a different brand, use Inverter ID utility to
update the ID information.
34
System Introductions
LCD
Item
Vendor & model name
Specifications
12.1" Sharp
LQ121S1DH01
Torisan
TM121SV-02L04
12.1
12.1
Display technology
TFT
TFT
Resolution
SVGA (800x600)
SVGA (800x600)
Supports colors
262,144 colors
262,144 colors
Mechanical Specifications
LCD display area
(diagonal, inch)
Optical Specification
Brightness control
keyboard hotkey
keyboard hotkey
Contrast control
keyboard hotkey
keyboard hotkey
Supply voltage for LCD
display (V)
3.3 (typ.)
3.3 (typ.)
Supply voltage for LCD
backlight (Vrms)
650 (typ.)
630(typ.)
Electrical Specification
Chapter 1
35
Power Adapter
Item
Vendor & model name
Specification
Lite-On PA-1460-19AC
Rev. 03.
Delta ADP-45GB Rev.
E5
Maximum input current
(A, @90Vac, full load)
1.5A@90Vac
0.75A@180Vac
1.5 A
Nominal frequency (Hz)
47 - 63
47 - 63
Frequency variation
range (Hz)
47 - 63
47 - 63
Input Requirements
Nominal voltages (Vrms)
90 - 264
90 - 264
Inrush current
The maximum inrush
current will be less than
50A and 100A when the
adapter is connected to
115Vac(60Hz) and
230Vac(50Hz)
respectively.
The maximum inrush
current will be less than
50A and 100A when the
adapter is connected to
115Vac(60Hz) and
230Vac(50Hz)
respectively.
Efficiency
It should provide an
efficiency of 83%
minimum, when
measured at maximum
load under 115V(60Hz).
It should provide an
efficiency of 83%
minimum, when
measured at maximum
load under 115V(60Hz).
Output Ratings (CV mode)
DC output voltage
+19.0V~20.5V
+19.0V~20.5V
Noise + Ripple
300mvp-pmax (20Mhz
bandwidth)
300mvp-pmax (20Mhz
bandwidth)
Load
0 A (min.)
(max.)
0 A (min.)
(max.)
2.4 A
2.4 A
Output Ratings (CC mode)
DC output voltage
+12V ~ +19V
+12V ~ +19V
Constant output
2.75 ± 0.2 A
2.75 ± 0.2 A
Dynamic Output Characteristics
Turn-on delay time
2 sec. (@115Vac)
2 sec. (@115Vac)
Hold up time
4 ms min. (@115 Vac
input, full load)
4 ms min. (@115 Vac
input, full load)
Over Voltage Protection
(OVP)
26 V
26 V
Short circuit protection
Output can be shorted
without damage
Output can be shorted
without damage
36
System Introductions
Power Adapter
Item
Specification
15kV (at air discharge)
8kV (at contact
discharge)
15kV (at air discharge)
8kV (at contact
discharge)
Primary to secondary
3000 Vac (or 4242 Vdc),
10 mA for 1 second
3000 Vac (or 4242 Vdc),
10 mA for 1 second
Leakage current
0.25 mA max. (@ 254
Vac, 60Hz)
0.25 mA max. (@ 254
Vac, 60Hz)
Regulatory
Requirements
Internal filter meets:
Internal filter meets:
1. FCC class B
requirements. (USA)
1. FCC class B
requirements. (USA)
2. VDE 243/1991 class
B requirements.
(German)
2. VDE 243/1991 class
B requirements.
(German)
3. CISPR 22 Class B
requirements.
(Scandinavia)
3. CISPR 22 Class B
requirements.
(Scandinavia)
4. VCCI class II
requirements. (Japan)
4. VCCI class II
requirements. (Japan)
Electrostatic discharge
(ESD)
Dielectric Withstand Voltage
Chapter 1
37
Power Management
This computer has a built-in power management unit that monitors system
activity. System activity refers to any activity involving one or more of the
following devices: keyboard, mouse, floppy drive, hard disk, peripherals
connected to the serial and parallel ports, and video memory. If no activity is
detected for a period of time (called an inactivity time-out), the computer
stops some or all of these devices in order to conserve energy.
This computer employs a power management scheme that supports APM
(Advanced Power Management) or ACPI (Advanced Configuration and
Power Interface) which allows for maximum power conservation and
maximum performance at the same time.
If your computer is set for APM, you can set time-out values for your
computer’s devices before power-saving methods are applied to these
devices. If your computer is set for ACPI, Windows handles all power-saving
chores for your computer.
Note: Power management (APM or ACPI) greatly prolongs your battery
life. See “Advanced Power Management” on page 41 and
“Advanced Configuration and Power Interface” on page 41 for
more information.
Power Management Modes
Display Standby Mode
Screen activity is determined by the keyboard, the built-in touchpad, and an
external PS/2 pointing device. If these devices are idle for the period
specified by the Turn Off Display value, the display shuts off until you press a
key or move the touchpad or external mouse.
"Automatic Dim" Feature
The computer has a unique "automatic dim" power-saving feature. When
the computer is using AC power and you disconnect the AC adapter from the
computer, it automatically dims the LCD backlight to save power. If you
reconnect AC power to the computer, it automatically adjusts the LCD
backlight to a brighter level.
Hard Disk Standby Mode
The hard disk enters standby mode when there are no disk read/write
operations within the period of time specified by the Turn Off Hard Disk value.
In this state, the power supplied to the hard disk is reduced to a minimum.
The hard disk returns to normal once the computer accesses it.
38
System Introductions
Standby Mode
The computer consumes very low power in Standby mode. Data remains
intact in the system memory until the battery is drained.
There are six ways to enter Standby mode:
Pressing the Standby hot key Fn-F3
If the waiting time specified by the System Standby value or the
operating system elapses without any system activity
Closing the display cover
When the computer is about to enter Hibernation mode (e.g., during a
battery-low condition), but the Hibernation file is invalid or not present
When the advanced power button function(s) in the Notebook Manager
program is/are set to Standby mode
Invoked by the operating system power-saving modes
Note: If the computer beeps but does not enter Standby mode after
pressing the Standby hot key, it means the operating system will
not allow the computer to enter the power-saving mode.
The following signals indicate that the computer is in Standby mode:
The buzzer beeps
The Standby indicator lights
Warning: Unstored data is lost when you turn off the computer power in
Standby mode or when the battery is drained.
To leave Standby mode and return to normal mode:
Press any key
Move the active pointing device (internal or external PS/2)
Have the resume timer set and let it be matched
Open the display cover
Experience an incoming PC card modem event
Hibernation Mode
In Hibernation mode, all power shuts off (the computer does not consume
any power). The computer saves all system information onto the hard disk
before it enters Hibernation mode. Once you turn on the power, the computer
restores this information and resumes where you left off upon leaving
Hibernation mode.
Chapter 1
39
There is one necessary conditions for the computer to enter Hibernation
mode:
The Hibernation file created by Sleep Manager must be present and
valid.
In this situation, there are five ways to enter Hibernation mode:
Pressing the Hibernation hot key Fn-F4
If the waiting time specified by the System Hibernation value elapses
without any system activity
If a battery low condition occurs and the Sleep Upon Battery-low
parameter in the BIOS Utility is enabled
When the advanced power button function(s) in the Notebook Manager
program is/are set to Hibernation mode
Invoked by the operating system power-saving modes
Note: If the computer beeps but does not enter Hibernation mode after
pressing the Hibernation hot key, it means the operating system
will not allow the computer to enter the power-saving mode.
To exit Hibernation mode, press the power switch. The computer also
resumes from Hibernation mode if the resume timer is set and matched.
Warning: Do not change any devices (such as add memory or swap
hard disks) when the computer is in Hibernation mode.
Sleep Mode (ACPI)
If ACPI is installed, all power management functions are handled by the
Windows operating system. In this set-up, you do not need to set timeout
values for devices before they enter a power saving mode. For more
information on ACPI, see “Advanced Configuration and Power Interface” on
page 41.
Sleep mode may be one of three computer power saving modes: standby,
hibernation or power off. Windows automatically determines which of these
modes to enter in.
To enter Sleep mode under ACPI:
Press the Sleep hot key Fn-F4.
Idle times for devices and the computer determined by Windows 98
elapses
Exiting sleep mode depends on which power saving mode the computer is
currently in.
40
System Introductions
Advanced Power Management
This computer supports the APM standard designed to further reduce power
consumption. APM is a power-management approach defined jointly by
Microsoft and Intel. An increasing number of software packages support
APM to take advantage of its power-saving features and allow greater system
availability without degrading performance.
For more information about APM under Windows, refer to your Windows
user’s manual.
Advanced Configuration and Power Interface
Advanced Configuration and Power Interface (ACPI) is a power management
specification jointly developed by Intel, Microsoft, and Toshiba. ACPI enables
Windows 98 to control the amount of power given to each device attached to
the computer. With ACPI, Windows 98 can turn off peripheral devices when
they are not in use, thereby saving power.
Chapter 1
41
42
System Introductions
Chapter 2
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your
computer’s BIOS (Basic Input/Output System).
Your computer is already properly configured and optimized, and you do not
need to run this utility. However, if you encounter configuration problems, you
may need to run Setup. Please also refer to Chapter 4 Troubleshooting when
a problem arises.
To activate the BIOS Utility, press F2 during POST (while the TravelMate logo
is being displayed).
There are seven menu options: System Information, Basic System Settings,
Startup Configuration, Onboard Devices Configuration, System Security,
Power Management and Load Default Settings.
To enter a menu, highlight the item using the ¦Ø keys; then press Enter.
Within a menu, navigate through the BIOS Utility by following these
instructions:
Press the cursor up/down keys -¦Ø to move between parameters.
Press the cursor left/right keys Æ ¨ to change the value of a parameter.
Chapter 2
43
Press Esc while you are in any of the menu options to return to the main
menu.
Note: You can change the value of a parameter if it is enclosed in
square brackets.
Note: Navigation keys for a particular menu are shown on the bottom of
the screen.
At the main menu, press Esc to exit the BIOS Utility. If you make any
changes, the following dialog box displays:
If you would like to keep the changes you made, use the cursor left/right
keys to select Yes; then press Enter. Choose No if you want to discard the
changes you made.
System Information
The System Information sub-menu displays basic and important information
about your computer.
The following table describes the information in this sub-menu.
Note: “x” may refer to a series of numbers and/or characters or a
44
System Utilities
combination of both.
Parameter
CPU Type & Speed
Description
Format
Shows the type and speed in
Megahertz (MHz) of the Central
Processing Unit (CPU)
Floppy Disk Drive
Shows the floppy disk drive type
Hard Disk Drive
Shows the size or capacity of
the hard disk
HDD Serial Number
Shows the serial number of the
hard disk
System with
Shows the AcerMedia Drive
type, CD-ROM or DVD-ROM
System BIOS
Version
Shows the version number of
the BIOS.
Vx Rx (version and
release numbers)
VGA BIOS Version
Shows the version number of
the VGA display BIOS.
Vx Rx (version and
release numbers)
Serial Number
Shows the serial number of the
computer.
Asset Tag Number
Shows the asset number of the
computer.
Product Name
Shows the product name of the
computer.
Manufacturer Name
Shows the manufacturer of the
computer.
UUID
Shows the universally unique
identifier of your computer.
The items in this sub-menu are important and vital information about your
computer. If you experience computer problems and need to contact
technical support, this data helps our service personnel know more about
your computer.
Chapter 2
45
Basic System Settings
The Basic System Settings sub-menu allows you to set the system date and
time.
The following table describes the parameters in this sub-menu.
Parameter
Description
Format
Date
Sets the system
date.
DDD MM DD, YYYY (day-ofthe-week month day, year)
Time
Sets the system
time.
HH:MM:SS
(hour:minute:second)
46
System Utilities
Startup Configuration
The Startup Configuration sub-menu contains parameter values that define
how your computer behaves on system startup.
The following table describes the parameters in this sub-menu. Settings in
boldface are the default and suggested parameter settings.
Parameter
Boot Display
Description
Sets the display on boot-up.
Options
Auto or Both
When set to Auto, the computer
automatically determines the display
device when the computer starts up. If an
external display device (e.g., monitor) is
connected, it becomes the boot display;
otherwise, the computer LCD is the boot
display. When set to Both, the computer
outputs to both the computer LCD and an
external display device if one is
connected.
USB Function
Support
Enables or disables the Universal Serial
Bus (USB) port.
Disabled or
Enabled
Hotkey Beep
Enables or disables a system beep when
a hotkey or key combination is pressed.
Enabled or
Disabled
ACPI OS Fast
Post
ACPI OS Fast Post allows your computer
to boot up and resume from Standby/
Hibernation/Sleep mode faster. When
enabled, allows the operating system
(with ACPI) and BIOS to communicate
information about Plug-and-Play
resources and previous boot-ups.
Disabled or
Enabled
Chapter 2
47
Parameter
Description
Options
Quiet Boot
Hides the POST messages and displays
the TravelMate logo startup screen.
Enabled or
Disabled
PnP OS
With Simple Boot FLAG disabled, enables
or disables Plug-and-Play operating
system settings.
Enabled or
Disabled
Boot Drive
Sequence
Specifies the order in which the computer
starts up from. See the section below.
1st: Floppy Disk,
2nd: Hard Disk,
3rd: CD-ROM
Setting the Boot Drive Sequence
The Boot Drive Sequence section lists boot priorities (1st, 2nd and 3rd) for
bootable drives in your computer.
For example, the default value (1st:Floppy Disk, 2nd:Hard Disk, and 3rd:CDROM) tells the computer to first search for a bootable floppy disk in the floppy
drive. If it finds one present, it boots up from that floppy disk. If not, the
computer continues by booting up from the hard disk. If it cannot boot up
from the hard disk, it continues to search for a bootable CD-ROM in the CDROM drive.
To set the boot drive sequence, use the cursor up/down keys to select a
priority level (1st, 2nd, or 3rd); then use the cursor left/right keys to select
the device for that priority level.
48
System Utilities
Onboard Devices Configuration
The parameters in this screen are for advanced users only. You do not need
to change the values in this screen because these values are already
optimized.
The Onboard Devices Configuration sub-menu assigns resources to basic
computer communication hardware.
The following table describes the parameters in this sub-menu. Settings in
boldface are the default and suggested parameter settings.
Parameter
Serial Port
Description
Enables or disables the serial port.
When enabled, you can set the base I/O
address and interrupt request (IRQ) of the
serial port.
Options
Enabled or
Disabled
3F8h, 3E8h, 2F8h
or 2E8h
4 or 11
IrDA Port
Enables or disables the infrared port.
When enabled, you can set the base I/O
address, interrupt request (IRQ) and
direct memory access (DMA) channel of
the infrared port.
Chapter 2
Enabled or
Disabled
2F8h, 3E8h, 3F8h,
or 2E8h
3 or 10
49
Parameter
Parallel
Port
Description
Enables or disables the parallel port.
When enabled, you can set the base I/O
address, interrupt request (IRQ) and
operation mode of the parallel port.
If operation mode is set to ECP, the direct
memory access (DMA) channel of the
parallel port is set to 1.
Options
Enabled or
Disabled
378h, 278h, or
3BCh
7 or 5
ECP, Standard, or
Bi-directional
System Security
The System Security sub-menu allows you to safeguard your computer and
data with passwords and other security measures.
The following table describes the parameters in this screen. Settings in
boldface are the default and suggested parameter settings.
Parameter
Setup
Password
50
Description
When set, this password protects the
computer and this BIOS Utility from
unauthorized entry. See the following section
for instructions on how to set a password.
Options
Disabled or
Enabled
System Utilities
Parameter
Power-on
Password
Description
When set, this password protects the
computer from unauthorized entry. See the
following section for instructions on how to
set a password.
Options
Disabled or
Enabled
When Password Check on Boot and/or
Password Check During Resume is enabled,
you need to enter this password to continue
operation.
Hard Disk
Password
When set, this password protects the hard
disk from unauthorized access. See the
following section for instructions on how to
set a password.
Disabled or
Enabled
Disk Drive
Control
When Floppy Drive Lockout is enabled, the
floppy drive connection is stopped and
disabled.
Disabled or
Enabled
Setting a Password
Follow these steps:
Use the cursor up/down keys to highlight a Password parameter (Setup
or Power-on) and press the Enter key. The password box appears:
Type a password. The password may consist of up to seven characters
(A-Z, a-z, 0-9).
Important: Be very careful when typing your password because the
characters do not appear on the screen.1
Press Enter. Retype the password to verify your first entry and press
Enter.
After setting the password, the computer automatically sets the chosen
password parameter to Present.
Removing a Password
Should you decide to remove a password, do the following:
Use the cursor up/down keys to highlight a Password parameter (Setup
or Power-on).
Use the cursor left or cursor right key to remove the password.
Chapter 2
51
Changing a Password
To change a password, follow these steps:
Remove the current password. See “Removing a Password” on page
51.
Set a new password. See “Setting a Password” on page 51.
Power Management
The Power Management screen contains parameters that are related to
power-saving and power management.
52
System Utilities
The following table describes the parameters in this screen. Settings in
boldface are the default and suggested parameter settings.
Note: If your system has ACPI, all power management functions are
taken care of by Windows.
Parameter
Description
Options or Format
Advanced Power
Management Mode
Enables or disables
Advanced Power
Management (APM) mode
Disabled, Enabled or
time values
Turn Off Display
Sets the time-out value
before the display enters
power saving mode.
Disabled or time
values
Turn Off Hard Disk
Sets the time-out value
before the hard disk enters
power saving mode.
Disabled or time
values
System Standby
Sets the time-out value
before the computer enters
Standby mode.
Disabled or time
values
System Hibernation
After Standby
Sets the time-out value
before the computer enters
Hibernation mode.
Disabled or time
values
System Resume
Timer Mode
When enabled and the
system resume date and
time are valid, the computer
resumes (wakes up) at the
set time and date.
Disabled or Enabled
DD/MM/YYYY (day/
month/year)
Battery-low Warning
Beep
Enables or disables warning
beeps during a battery-low
condition
Enabled or Disabled
Sleep Upon Batterylow
Enables or disables the
hibernation function during a
battery-low condition
Enabled or Disabled
HH:MM:SS
(hour:minute:second)
When the computer is very
low on battery power, the
computer will enter
hibernation mode if Sleep
Manager is installed, active
and the hibernation file is
valid.
Chapter 2
53
Load Default Settings
If you want to restore all parameter settings to their default values, select this
menu item and press Enter. The following dialog box displays.
If you would like to load default settings for all parameters, use the cursor
left/right keys to select Yes; then press Enter. Choose No if otherwise.
54
System Utilities
AFlash Utility
The BIOS flash memory update is required for the following conditions:
New versions of system programs
New features or options
Use the AFlash utility to update the system BIOS flash ROM.
Note: Do not install memory-related drivers (XMS, EMS, DPMI) when
you use AFlash.
The AFlash functions support all the operations required for system Flash
ROM. The functions are divided into four steps as follows.
1. Load BIOS file to buffer reads a specified file from a diskette to memory
for future program use or for check only. It supports the 64-KB, 128-KB,
192-KB, or 256-KB files.
2. Save BIOS to disk file reads BIOS from the current BIOS area and writes
to the file specified by the user.
3. Edit OEM string reads specified file from a diskette to memory, edits
OEM string and writes to a file.
4. Program flash memory programs Flash memory according to the data
loaded in step 1. This function also shows the BIOS checksum and BIOS
type to make sure that the operation is correct.
Executing AFlash
Follow these steps to execute AFlash:
1. Copy the MSG.DAT and AFLASH.EXE files from the system utilities
diskette into the subdirectory of your choice.
2. From that subdirectory, type:
Enter
aflash
3. A help message appears. Press any key to continue.
4. The main menu appears. Use the ¦ or Ø key to highlight the options.
Press Enter to select.
5. If you want to save a copy of the current BIOS into a file, select Save
BIOS to Disk File.
6. Select Load BIOS File to load the BIOS file into memory.
7. Select Program Flash Memory to erase the current BIOS, and program
Flash ROM.
Note: Never turn off the system power while Flash BIOS is
programming. This will destroy the BIOS.
8. Reboot the system.
Chapter 2
55
Quick Way to Execute AFlash
When you have already copied the AFlash files into your hard disk, you can
simply type the following on the DOS prompt (subdirectory where the files are
located) to quickly execute the program.
aflash (file name)
Enter
The program automatically performs the loading and programming functions,
then reboots the system.
If the program cannot find the BIOS file, it returns to the main menu and
flashes the following message:
Can’t Read This File!!!
Press any key to continue.....
In this case, follow the procedures for loading and programming the BIOS file
using the main menu.
56
System Utilities
System Utility Diskette
This utility diskette is for the Acer TravelMate 330 notebook machine. It
provides the following functions:
1. Read/write LCD panel ID
2. Set thermal sensor threshold
3. Verify thermal sensor threshold (by testing fan function)
4. Modem Dialing test
To use this diskette, first boot from this diskette, then a “Microsoft Windows
98 Startup Menu” prompt you to choose the testing item. Follow the
instructions on screen to proceed.
Important: If this diskette is not bootable, do the following actions before
you use it:
1. Do system transfers.
2. Copy HIMEM.SYS to A:\.
3. Copy CHOICE.COM to A:\.
4. Copy EMM386.EXE to A:\.
Set LCD Panel ID
There is an EEPROM in the inverter which stores its supported LCD type ID
code. If you replace an LCD with one of a different brand or use a new
inverter, the ID information in the inverter EEPROM should be updated.
Follow the steps below to see the LCD Panel ID:
1. Follow the instruction on screen to read current or to set new LCD Panel
ID code.
Note: When you set a new LCD Panel ID and the new LCD is not yet
enabled (to function), so connect an external CRT to see the
program execution process.
Note: Make sure the new ID code you choose corresponds with the
LCD brand and type. If you write a wrong ID into inverter, just
reboot and re-execute the program and input the correct ID code.
2. Restart computer - the new LCD should work normally.
Note: If LCD cannot display after change ID code, make sure you write
the correct ID code, or try reconnecting the LCD FPC cable
connectors.
Chapter 2
57
Set Thermal Sensor Threshold
The system is equipped with sensors to protect against system overheating.
By setting System and processor thermal thresholds, the system can turn on
the cooling fan or shut down automatically when temperatures reach the
defined threshold parameters.
Modem Dialing Test
The system is equipped with a 56K Modem. By testing the modem dialing to
ensure the modem function.
Note: A phone line is required when executing the Modem Dialing Test,
or this test fails.
58
System Utilities
System Diagnostic Diskette
This diagnostic diskette is for the Acer TravelMate 330 notebook machine. It
provides the following functions:
1. PQA System Diagnostics
2. Audio Resource and Speaker Out Test
3. Scroll Button Test
4. Infrared Ray Test
Note: The Infrared Ray setting in BIOS Setup must be set to enable
when executing the Infrared Ray Test.
5. USB Register and Connect/Disconnect Test
Note: The USB setting in BIOS Setup must be set to enable and a USB
device is required when executing USB Connection/
Disconnection Test, or this test fails.
To use this diskette, first boot from this diskette, then a “Microsoft Windows
98 Startup Menu” prompts you to choose the testing item. Follow the
instructions on screen to proceed.
Important: If this diskette is not bootable, do the following actions before
you use it:
1. Do system transfers.
2. Copy the following files to A:\
HIMEM.SYS
EMM386.EXE
MSCDEX.EXE
CHOICE.COM
RAMDRIVE.SYS
Note: When executing a parallel or serial port test in System Test item,
a loopback tool is needed. This loopback is Acer proprietary
design. You may reach the computerhwdoctor@acer.com.tw for
ordering information.
Chapter 2
59
Running PQA Diagnostics Program.
PQA
Vx_x
Result
Diag
SysInfo
Option
xx-xx-xx
Exit
Press Æ ¨ to move around the main menu. Press Enter to enable the selected
option. The main options are Diag, Result, SysInfo, Option and Exit.
The Diag option lets you select testing items and times.
The following screen appears when you select Diag from the main menu.
PQA
Vx_x
Result
Diag
SysInfo
Option
xx-xx-xx
Exit
Diag
ONE
MULTI
FULL
QUICK
TEST
TEST
TEST
TEST
One Test performs a single test and Manual checks the selected test items in
sequence.
Multi Test performs multiple tests of the selected items and check the select
test items in sequence.
Full Test performs all test items detail for your system.
Quick Test performs all test items quickly for your system.
Note: PCMCIA Diagnostic Supports Manual test only. Do not select
PCMCIA Diagnostic in Auto Test.
60
System Utilities
The screen below appears if you select Multi Test.
PQA
PQA
Diag
Diag
Vx_x
Vx_x
Result
Result
Diag
Diag
ONE
One
MULTI
Multi
FULL
QUICK
SysInfo
SysInfo
xx-xx-xx
xx-xx-xx
Option
Option
Exit
Exit
TEST
TEST
TEST
TEST
TEST
TEST
TEST COUNT VALUE (1...9999) 1
Specify the desired number of tests and press Enter.
After you specify the number of tests to perform, the screen shows a list of
test items (see below).
PQA
Result
Diag
Diag
Items
MANUALTest
TEST
[ ] System
AUTO
TESTBoard
[ ] Memory
[ ] Keyboard
[ ] Video
[ ] Parallel Port
[ ] Serial Port
[ ] Diskette Drive
[ ] Hard Disk
[ ] CD-ROM
[ ] Coprocessor
[ ] Pointing Dev.
[ ] Cache
Vx_x
SysInfo
Option
xx-xx-xx
Exit
SPACE: mark/unmark selecting item
ESC : return to upper menu
F2
: test the marked item(s)
ENTER: open subitem’s menu
Test Times = 1
Move the highlight bar from one item to another. Press Space to enable or
disable the item. Press Enter to view the available options of each selected
item. Press Esc to close the submenu.
The right corner screen information gives you the available function keys and
the specified test number.
Space: Enables/disables the item
ESC: Exits the program
F1: Help
F2: Tests the selected item(s)
Chapter 2
61
Enter: Opens the available options
Test Times: Indicates the number of tests to perform.
Note: The F1 and F2 keys function only after you finish configuring the
Test option.
Diagnostic Program Error Code and Messages
Error
Code
Message
FRU/Action in Sequence
16XXX
Backup battery error
Backup battery
01XXX
CPU or main board
error
Reload BIOS default setting.
02XXX
Memory error
DIMM
System board
System board
03XXX
Keyboard error
Reset Keyboard
Keyboard
System board
04XXX
Video error
System board
05XXX
Parallel Port error
System board
06XXX
Serial port or main
board error
System board
07XXX
Diskette drive error
Diskette drive
System board
08XXX
Hard disk error
Reload BIOS default setting
Hard disk
System board
09XXX
CD-ROM error
Reset CD-ROM cable
CD-ROM drive
System board
10XXX
Coprocessor error
System board
11XXX
Pointing device error
Reset Keyboard
Keyboard
System board
12XXX
62
Cache test error
System board
System Utilities
Chapter 3
Removal and Replacement
This chapter contains step-by-step procedures on how to disassemble the
notebook computer for maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
Wrist grounding strap and conductive mat for preventing electrostatic
discharge
Flat-bladed screwdriver
Phillips screwdriver
Tweezers
Flat-bladed screwdriver or plastic stick
Note: The screws for the different components vary in size. During the
disassembly process, group the screws with the corresponding
components to avoid mismatch when putting back the
components.
Chapter 3
63
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do
the following:
1. Turn off the power to the system and all peripherals.
2. Unplug the AC adapter and all power and signal cables from the system.
3. Remove the battery pack.
64
Removal and Replacement
Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on
the entire disassembly sequence and instructs you on the components that
need to be removed during servicing. For example, if you want to remove the
system board, you must first remove the keyboard, then disassemble the
inside assembly frame in that order
START
8 6 .9 A3 22 .9R 0 *1
sc re w M 2 .0*9
H D D M o d u le
8 6.9 A32 2 .4 R 0 *2
sc re w M 2 .0 *4
8 6.9 A32 2 .4 R 0*2
sc re w M 2 .0*4
E xte n d D IM M
C o ve r
M id d le C o ve r
B a tte ry
8 6.9 A32 2 .4 R 0 *2
sc re w M 2 .0 *4
L C D C o a xia l
C a b le
In ve rte r C a b le
K e yb o a rd
8 6 .9 A3 53 .6R 0 *2
s cre w M 2.5 *6
L C D M o d u le
Main Unit
(se e n e xt p a g e )
8 6 .9 A3 23 .4R 0 *4
s cre w M 2.5 *4
LC D Bezel
8 6 .9 A3 23 .4R 0 *6
s cre w M 2.5 *4
LC D and
In ve rte r b o a rd
L C D C o a xia l
C a b le
Chapter 3
In ve rte r/L E D
B o a rd
In ve rte r/L E D
C a b le
65
.
M ain Unit
86.9A322.4R0*1
s crew M 2.0*4
M odem Heat
P la te
M o d e m B o a rd
86.9A323.6R0*11
sc rew M 2.0*9
86.9A522.6R0*2
sc rew M 2.0*6
L o w e r C a se
86.9A323.6R0*2
sc rew M 2.5*6
86.9A322.4R0*1
sc rew M 2.0*4
86.9A322.4R0*3
sc rew M 2.0*4
D IM M C o ve r
D IM M M o d u le
M a in b o a rd
H D D Bo a rd
M odem
C o n n e cto r
R T C B a tte ry
86.9A323.6R0*1
sc rew M 2.5*6
U p p e r C a se
P C M C IA Slo t
86.9A322.4R0*2
sc rew M 2*4
T o u ch p a d
B ra ck e t
T o u ch p a d
C a b le
T o u ch p a d
B o a rd
66
Removal and Replacement
Removing the Battery Pack
1. Push the battery release button inward.
2. Slide the battery pack out from the main unit.
3. To replace the battery pack into the main unit, be sure that the triangular
point in the battery pack matches with the point in the lower case.
Chapter 3
67
Removing the Hard Disk Drive
1. Remove the screw of the hard disk module.
2. Slide the hard disk module out from its bay.
Disassembling the Hard Disk Drive
1. Gently, detach the connector from the hard disk module.
2. Remove the two screws on both sides of the hard disk module.
3. Remove the hard disk plate from the hard disk module.
68
Removal and Replacement
4. Slide the hard disk out from the hard disk drive bezel.
5. This completes the disassembly procedure of the hard disk drive.
Disassembling the Middle Cover
1. To remove the middle cover, first remove the two screws at the back of the
main unit.
2. Use a flatbladed screwdriver to lift up the middle cover from the lower
case.
3. Disconnect the speaker cable from the system board.
4. Lift the middle cover away.
Chapter 3
69
5. Remove the screw of the speaker from the middle cover.
6. Remove the speaker plate with speaker from the middle cover.
7. Separate the speaker plate from the speaker.
70
Removal and Replacement
Removing the LCD Module
1. Disconnect the inverter/LED board cable from the system board.
2. Remove the two screws from the LCD coaxial cable.
3. Remove the LCD coaxial cable.
4. Remove the two screws on the base of the unit.
5. Gently, detach the LCD module from the main unit.
Chapter 3
71
Disassembling the LCD Module
1. Remove the four cushions from the corners of the LCD bezel.
2. Remove the four screws from the LCD bezel.
3. Snap off the LCD bezel.
4. Remove the two screws from the hinges, then remove the hinges from the
LCD bezel.
72
Removal and Replacement
5. Detach the hinge caps from the hinge.
6. Remove the five screws from the LCD and the inverter/LED board.
7. Remove the LCD and inverter/LED board from the LCD panel.
8. Disconnect the LCD power cable from the inverter/LED board.
9. Disconnect the inverter/LED cable from the inverter/LED board.
Chapter 3
73
10. Disconnect the LCD coaxial cable from the LCD.
11. This completes the disassembly procedure of the LCD module.
74
Removal and Replacement
Disassembling the Main Unit
Removing the Keyboard
1. Lift the keyboard up, turn it over to expose the keyboard connector.
2. Disconnect the keyboard connector carefully.
Removing the DIMM
1. Remove the two screws of the DIMM cover.
2. Remove the DIMM cover from the main unit.
3. Use a flatbladed screw driver to push out the latches on both sides of the
DIMM socket.
Chapter 3
75
4. Gently, remove the DIMM module.
5. To add extended memory to the main unit, first remove the two screws
from the DIMM cover.
6. Lift the DIMM cover out.
7. Insert the DIMM module into the socket.
76
Removal and Replacement
Removing the MODEM Board
1. Remove the screw from the modem heat plate.
2. Remove the modem heat plate from the main unit.
3. Use two flat bladed screwdrivers to push out the latches on both sides of
the modem socket.
4. Gently, remove the modem module.
5. Disconnect the modem connector cable from the modem board.
Chapter 3
77
Removing the RTC Battery
1. Use a flat bladed screw driver to remove the RTC battery from its
socket.
Note: To replace the RTC battery, press the RTC battery into the socket.
78
Removal and Replacement
Removing the Lower Case
1. To remove the lower case, remove the thirteen screws as shown here.
2. Remove the lower case from the main unit.
Removing the System Board
1. Disconnect the touchpad cable from the system board.
2. Gently, remove the touchpad cable.
Chapter 3
79
3. Remove the four screws of the system board.
4. Remove the system board from the uppercase.
5. Remove the modem connector from the upper case.
80
Removal and Replacement
Removing the Touchpad
1. Remove the two screws from the touchpad bracket.
2. Remove the touchpad bracket from the uppercase.
3. Disconnect the touchpad cable from the touchpad board.
4. Remove the touchpad cable from the uppercase.
5. Remove the touchpad board from the uppercase.
Chapter 3
81
6. Disconnect the hard drive/battery connection board from the system
board.
Removing the Fan
1. Disconnect the fan cable from the system board.
2. Remove the two screws, then remove the fan from the system board.
82
Removal and Replacement
Removing the PCMCIA Slot
1. Remove the screw of the PCMCIA slot.
2. Remove the PCMCIA slot from the system board.
3. This completes the disassembly procedure of the main unit.
Chapter 3
83
84
Removal and Replacement
Chapter 4
Troubleshooting
Use the following procedure as a guide for computer problems.
Note: The diagnostic tests are intended to test only Acer products. NonAcer products, prototype cards, or modified options can give false
errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
3. Use the following table with the verified symptom to determine which page
to go to.
Symptoms (Verified)
Go To
Power failure. (The power indicator
does not go on or stay on.)
“Power System Check” on page 88.
POST does not complete. No beep or
error codes are indicated.
“Error Symptom-to-FRU Index” on
page 48.
“Undetermined Problems” on page 56
POST detects an error and displayed
messages on screen.
“Error Messages List” on page 90
The diagnostic test detected an error
and displayed a FRU code.
“Running PQA Diagnostics Program.”
on page 60
Other symptoms (i.e. LCD display
problems or others).
“Error Symptom-to-FRU Index” on
page 48
Symptoms cannot be re-created
(intermittent problems).
Use the customer-reported symptoms
and go to “Error Symptom-to-FRU
Index” on page 48
“Intermittent Problems” on page 56
“Undetermined Problems” on page 56
Chapter 4
85
System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A
write-enabled, diagnostic diskette is required.
Note: Make sure that the diskette does not have more than one label
attached to it. Multiple labels can cause damage to the drive or
cause the drive to fail.
Do the following to select the test device. See “Running PQA Diagnostics
Program.” on page 60 for details.
1. Boot from the diagnostics diskette and start the PQA program (see
“Running PQA Diagnostics Program.” on page 60).
2. Go to the diagnostic Diskette Drive in the test items.
3. Press F2 in the test items.
4. Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette
connector on the system board.
If the error still remains:
1. Reconnect the external diskette drive/CD-ROM module.
2. Replace the external diskette drive/CD-ROM module.
3. Replace the system board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM.
Make sure that the CD-ROM does not have any label attached to it. The label
can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1. Boot from the diagnostics diskette and start the PQA program (refer to
“Running PQA Diagnostics Program”.
2. Go to the diagnostic CD-ROM in the test items.
3. Press F2 in the test items.
4. Follow the instructions in the message window.
86
Troubleshooting
If an error occurs, reconnect the connector on the System board. If the error
still remains:
1. Reconnect the external diskette drive/CD-ROM module.
2. Replace the external diskette drive/CD-ROM module.
3. Replace the system board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears,
make sure that the flexible cable extending from the keyboard is correctly
seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test. See
“Running PQA Diagnostics Program.” on page 60 for details.
If the tests detect a keyboard problem, do the following one at a time to
correct the problem. Do not replace a non-defective FRU:
1. Reconnect the keyboard cables.
2. Replace the keyboard.
3. Replace the system board.
The following auxiliary input devices are supported by this computer:
Numeric keypad
External keyboard
If any of these devices do not work, reconnect the cable connector and
repeat the failing operation.
Memory Check
Memory errors might stop system operations, show error messages on the
screen, or hang the system.
1. Boot from the diagnostics diskette and start the PQA program (please
refer to “Running PQA Diagnostics Program”.
2. Go to the diagnostic memory in the test items.
3. Press F2 in the test items.
4. Follow the instructions in the message window.
Note: Make sure that the DIMM is fully installed into the connector. A
loose connection can cause an error.
Chapter 4
87
Power System Check
To verify the symptom of the problem, power on the computer using each of
the following power sources:
1. Remove the battery pack.
2. Connect the power adapter and check that power is supplied.
3. Disconnect the power adapter and install the charged battery pack; then
check that power is supplied by the battery pack.
If you suspect a power problem, see the appropriate power supply check in
the following list:
“Check the Power Adapter” on page 88
“Check the Battery Pack” on page 88
Check the Power Adapter
Unplug the power adapter cable from the computer and measure the output
voltage at the plug of the power adapter cable. See the following figure
Pin 1: +19 to +20.5V
Pin 2: 0V, Ground
1. If the voltage is not correct, replace the power adapter.
2. If the voltage is within the range, do the following:
Replace the System board.
If the problem is not corrected, see “Undetermined Problems” on page
56.
If the voltage is not correct, go to the next step.
Note: An audible noise from the power adapter does not always indicate
a defect.
3. If the power-on indicator does not light up, check the power cord of the
power adapter for correct continuity and installation.
4. If the operational charge does not work, see “Check the Battery Pack” on
page 88.
Check the Battery Pack
To check the battery pack, do the following:
1. Power off the computer.
88
Troubleshooting
2. Remove the battery pack and measure the voltage between battery
terminals 1(+) and 6(ground). See the following figure
3. If the voltage is still less than 7.2 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a
battery pack that has less than 50% of the total power remaining when
installed in the computer.
If the battery status indicator does not light up, remove the battery pack and
let it return to room temperature. Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the
charge indicator still does not light up, replace the DC/DC charger board.
Touchpad Check
If the touchpad doesn’t work, do the following actions one at a time to correct
the problem. Do not replace a non-defective FRU:
1. Reconnect the touchpad cables.
2. Replace the touchpad.
3. Replace the system board.
After you use the touchpad, the pointer drifts on the screen for a short time.
This self-acting pointer movement can occur when a slight, steady pressure
is applied to the touchpad pointer. This symptom is not a hardware problem.
No service actions are necessary if the pointer movement stops in a short
period of time.
Chapter 4
89
Error Symptom-to-FRU Index
The symptom-to-FRU index lists the symptoms and errors and their possible
causes. The most likely cause is listed first.
Note: Perform the FRU replacement or actions in the sequence shown
in FRU/Action column, if the FRU replacement does not solve the
problem, put the original part back in the computer. Do not replace
a non-defective FRU.
This index can also help you determine the next possible FRU to be replaced
when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 56.
The following lists the error messages that the BIOS displays on the screen
and the error symptoms classified by function.
Note: Most of the error messages occur during POST. Some of them
display information about a hardware device, e.g., the amount of
memory installed. Others may indicate a problem with a device,
such as the way it has been configured.
Note: If the system fails after you make changes in the BIOS Setup
Utility menus, reset the computer, enter Setup and install Setup
defaults or correct the error
Error Messages List
Error Messages
Failure Fixed Disk
Action in Sequence
Reconnect hard disk drive connector.
“Load Default Settings” in BIOS Setup Utility.
Hard disk drive
System board
Stuck Key
See “Keyboard or Auxiliary Input Device Check”
on page 45 .
Keyboard error
See “Keyboard or Auxiliary Input Device Check”
on page 45.
Keyboard Controller Failed
See “Keyboard or Auxiliary Input Device Check”
on page 45.
Keyboard locked - Unlock
key switch
Unlock external keyboard
Monitor type does not
match CMOS - Run Setup
Run “Load Default Settings” in BIOS Setup Utility.
Shadow RAM Failed at
offset: nnnn
BIOS ROM
System RAM Failed at
offset: nnnn
DIMM
90
System board
System board
Troubleshooting
Error Messages List
Error Messages
Action in Sequence
Extended RAM Failed at
offset: nnnn
DIMM
System battery is dead Replace and run Setup
Replace RTC battery and Run BIOS Setup Utility
to reconfigure system time, then reboot system.
System CMOS checksum
bad - Default configuration
used
RTC battery
System timer error
RTC battery
System board
Run BIOS Setup Utility to reconfigure system
time, then reboot system.
Run BIOS Setup Utility to reconfigure system
time, then reboot system.
System board
Real time clock error
RTC battery
Run BIOS Setup Utility to reconfigure system
time, then reboot system.
System board
Previous boot incomplete Default configuration used
Run “Load Default Settings” in BIOS Setup Utility.
RTC battery
System board
Memory size found by
POST differed from CMOS
Run “Load Default Settings” in BIOS Setup Utility.
DIMM
System board
Diskette drive A error
Check the drive is defined with the proper diskette
type in BIOS Setup Utility
See “External Diskette Drive Check” on page 86.
Incorrect Drive A type - run
SETUP
Check the drive is defined with the proper diskette
type in BIOS Setup Utility
See “External Diskette Drive Check” on page 86.
System cache error - Cache
disabled
System board
CPU ID:
System board
DMA Test Failed
DIMM
System board
Software NMI Failed
DIMM
System board
Fail-Safe Timer NMI Failed
DIMM
System board
Device Address Conflict
Run “Load Default Settings” in BIOS Setup Utility.
RTC battery
System board
Chapter 4
91
Error Messages List
Error Messages
Allocation Error for: device
Action in Sequence
Run “Load Default Settings” in BIOS Setup Utility.
RTC battery
System board
Failing Bits: nnnn
DIMM
BIOS ROM
System board
Fixed Disk n
None
Invalid System
Configuration Data
BIOS ROM
I/O device IRQ conflict
Run “Load Default Settings” in BIOS Setup Utility.
System board
RTC battery
System board
Operating system not found
Enter Setup and see if fixed disk and drive A: are
properly identified.
Diskette drive
Hard disk drive
System board
No-Beep Symptoms
Symptom / Error
No beep, power-on
indicator turns off and LCD
is blank.
Action in Sequence
Power source (battery pack and power adapter).
See “Power System Check” on page 88.
Ensure every connector is connected tightly and
correctly.
Reconnect the DIMM.
LED board.
System board.
No beep, power-on
indicator turns on and LCD
is blank.
Power source (battery pack and power adapter).
See “Power System Check” on page 88.
Reconnect the LCD connector
Hard disk drive
LCD inverter ID
LCD cable
LCD Inverter
LCD
System board
92
Troubleshooting
No-Beep Symptoms
Symptom / Error
No beep, power-on
indicator turns on and LCD
is blank. But you can see
POST on an external CRT.
Action in Sequence
Reconnect the LCD connectors.
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
No beep, power-on
indicator turns on and a
blinking cursor shown on
LCD during POST.
Ensure every connector is connected tightly and
correctly.
No beep during POST but
system runs correctly.
Speaker
System board
System board
LCD-Related Symptoms
Symptom / Error
Action in Sequence
LCD backlight doesn't work
Enter BIOS Utility to execute “Load Setup Default
Settings”, then reboot system.
LCD is too dark
LCD brightness cannot be
adjusted
LCD contrast cannot be
adjusted
Reconnect the LCD connectors.
Keyboard (if contrast and brightness function key
doesn't work).
LCD inverter ID
LCD cable
LCD inverter
LCD
System board
Unreadable LCD screen
Reconnect the LCD connector
Missing pels in characters
LCD inverter ID
Abnormal screen
LCD cable
Wrong color displayed
LCD inverter
LCD
System board
LCD has extra horizontal or
vertical lines displayed.
LCD inverter ID
LCD inverter
LCD cable
LCD
System board
Chapter 4
93
Indicator-Related Symptoms
Symptom / Error
Indicator incorrectly remains
off or on, but system runs
correctly
Action in Sequence
Reconnect the inverter board
Inverter board
System board
Power-Related Symptoms
Symptom / Error
Power shuts down during
operation
Action in Sequence
Power source (battery pack and power adapter).
See “Power System Check” on page 88.
Battery pack
Power adapter
Hard drive & battery connection board
System board
The system doesn’t poweron.
Power source (battery pack and power adapter).
See “Power System Check” on page 88.
Battery pack
Power adapter
Hard drive & battery connection board
System board
The system doesn’t poweroff.
Power source (battery pack and power adapter).
See “Power System Check” on page 88.
Hold and press the power switch for more than 4
seconds.
System board
Battery can’t be charged
See “Check the Battery Pack” on page 88.
Battery pack
System board
PCMCIA-Related Symptoms
Symptom / Error
Action in Sequence
System cannot detect the
PC Card (PCMCIA)
PCMCIA slot assembly
PCMCIA slot pin is
damaged.
PCMCIA slot assembly
94
System board
Troubleshooting
Memory-Related Symptoms
Symptom / Error
Memory count (size)
appears different from
actual size.
Action in Sequence
Enter BIOS Setup Utility to execute “Load Default
Settings, then reboot system.
DIMM
System board
Speaker-Related Symptoms
Symptom / Error
Action in Sequence
In Windows, multimedia
programs, no sound comes
from the computer.
Audio driver
Internal speakers make
noise or emit no sound.
Speaker
Chapter 4
Speaker
System board
System board
95
Power Management-Related Symptoms
Symptom / Error
The system will not enter
hibernation
Action in Sequence
Keyboard (if control is from the keyboard)
Hard disk drive
System board
The system doesn't enter
hibernation mode and four
short beeps every minute.
See “Hibernation Mode” on page 39.
Press Fn+F4 and see if the computer enters
hibernation mode.
Touchpad
Keyboard
Hard disk connection board
Hard disk drive
System board
The system doesn’t enter
standby mode after closing
the LCD
See “Standby Mode” on page 39.
The system doesn't resume
from hibernation mode.
See “Hibernation Mode” on page 39.
LCD cover switch
System board
Hard disk connection board
Hard disk drive
System board
The system doesn't resume
from standby mode after
opening the LCD.
See “Standby Mode” on page 39.
Battery fuel gauge in
Windows doesn’t go higher
than 90%.
Remove battery pack and let it cool for 2 hours.
LCD cover switch
System board
Refresh battery (continue use battery until power
off, then charge battery).
Battery pack
System board
System hangs intermittently.
See “Set Thermal Sensor Threshold” on page 58.
Reconnect hard disk/CD-ROM drives.
Hard disk connection board
System board
96
Troubleshooting
Peripheral-Related Symptoms
Symptom / Error
Action in Sequence
System configuration does
not match the installed
devices.
Enter BIOS Setup Utility to execute “Load Default
Settings”, then reboot system.
External display does not
work correctly.
Press Fn+F5, LCD/CRT/Both display switching
Reconnect hard disk/CD-ROM/diskette drives.
See “Running PQA Diagnostics Program.” on
page 60.
System board
USB does not work
correctly
See “System Diagnostic Diskette” on page 59
Print problems.
Ensure the “Parallel Port” in the “Onboard
Devices Configuration” of BIOS Setup Utility is set
to Enabled.
System board
Onboard Devices Configuration
Run printer self-test.
Printer driver
Printer cable
Printer
System Board
Serial or parallel port device
problems.
Ensure the “Serial Port” in the Devices
Configuration” of BIOS Setup Utility is set to
Enabled.
Device driver
Device cable
Device
System board
Keyboard/Touchpad-Related Symptoms
Symptom / Error
Keyboard (one or more
keys) does not work.
Action in Sequence
Reconnect the keyboard cable.
Keyboard
System board
Touchpad does not work.
Reconnect touchpad cable.
Touchpad board
System board
Chapter 4
97
Modem-Related Symptoms
Symptom / Error
Internal modem does not
work correctly.
Action in Sequence
See “System Diagnostic Diskette” on page 59.
Modem phone jack
Modem board
System board
Note: If you cannot find a symptom or an error in this list and the
problem remains, see “Undetermined Problems” on page 56.
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons
that have nothing to do with a hardware defect, such as: cosmic radiation,
electrostatic discharge, or software errors. FRU replacement should be
considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
1. Run the advanced diagnostic test for the system board in loop mode at
least 10 times.
2. If no error is detected, do not replace any FRU.
3. If any error is detected, replace the FRU. Rerun the test to verify that
there are no more errors.
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed,
which installed devices are incorrect, whether a short circuit is suspected, or
whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate nondefective FRU).
Note: Verify that all attached devices are supported by the computer.
Note: Verify that the power supply being used at the time of the failure is
operating correctly. (See “Power System Check” on page 88):
1. Power-off the computer.
2. Visually check them for damage. If any problems are found, replace the
FRU.
98
Troubleshooting
3. Remove or disconnect all of the following devices:
Non-Acer devices
Printer, mouse, and other external devices
Battery pack
Hard disk drive
DIMM
CD-ROM/Diskette drive Module
PC Cards
4. Power-on the computer.
5. Determine if the problem has changed.
6. If the problem does not recur, reconnect the removed devices one at a
time until you find the failing FRU.
7. If the problem remains, replace the following FRU one at a time. Do not
replace a non-defective FRU:
System board
LCD assembly
Chapter 4
99
100
Troubleshooting
Chapter 5
Jumper and Connector Information
Top View
CN1
PS/2 Port
CN14
Touchpad Connector
CN2
AC Adapter Connector
CN15
HDD Board Connector
CN3
Video Port
SW1
Power Switch
CN4
Serial Port
SW2
LCD Cover Switch Connector
CN5
Parallel Port
SW4
See Next Page
CN6
USB Port
PH1
Microphone-in Jack
CN7
FAN Connector
PH2
Line-in Jack
CN8
Speaker
PH3
Line-out Jack
CN9
LCD Connector
DM1
DIMM Socket 1
CN10
LED/Inverter Board
Connector
U1
FIR Port
CN11
Modem Card Connector
U20
PCMCIA Socket
CN12
External FDD, CD/DVDROM Module Connector
GF1
Golden Finger for Debug
Board
CN13
Keyboard Connector
BT1
RTC Battery
Chapter 5
101
SW4 Settings
SW2
Setting
Switch 1, Switch 2,
Switch 3
OFF, OFF, OFF: US keyboard
OFF, ON, OFF: European keyboard
ON, OFF, OFF: Japanese keyboard
OFF,OFF,ON: French Keyboard
Switch 4, Switch 5
ON, OFF: OEM BIOS
OFF, OFF: Acer BIOS
Switch 6
ON: Bypass password
OFF: Check password
Bottom View
DM2
102
DIMM Socket 2
Jumper and Connector Information
Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global
configurations of TravelMate 330. Refer to this chapter whenever ordering
for parts to repair or for RMA (Return Merchandise Authorization).
Please note WHEN ORDERING FRU PARTS, that should check the most
up-to-date information available on your regional web or channel. For
whatever reasons a part number change is made, it will not be noted on the
printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS,
your Acer office may have a DIFFERENT part number code to those given in
the FRU list of this printed Service Guide. You MUST use the local FRU list
provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
Note: To scrap or to return the defective parts, you should follow the
local government ordinance or regulations on how to dispose it
properly, or follow the rules set by your regional Acer office on
how to return it.
Chapter 6
103
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
No.
Partname
Description
Part No.
LCD
104
NS
LCD
ASSEMBLY
MODULE
(12.1 TFT)
SHARP
ASSY LCD
MODULE
12.1"TFT
TM330
6M.40C01.001
NS
LCD12.1" TFT
SHARP
LCD 12.1"TFT
SHARP/
LQ121S1DH01
56.0740C.001
NS
INVERTER
INVERTER
T62.123.C.00
TFT 370P
19.21030.701
NS
INVERTER
CABLE
C.A INV 20/
15P 175MM
TM330
50.40C02.001
NS
LCD
COAXIAL
CABLE 12.1"
TFT SHARP
C.A LCD
COAXIAL
TM330
50.40C01.001
C.A LCD
COAXIAL GRN
TM330
50.40C05.001
NS
HINGE PACK
ASSY HINGE
PACK TM330
6K.40C01.001
NS
LCD PANEL
ASSEMBLY
12.1" TFT
ASSY LCD
PNL 330
60.40C04.001
FRU (Field Replaceable Unit) List
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
No.
Partname
Description
Part No.
NS
LCD BAZEL
ASSEMBLY
12.1"TFT
ASSY LCE BZL
330
60.40C05.001
NS
DIMM 32MB
SDRAM
(MICRON)
SDIMM 32M
MT4LSD
T464HG-662B
72.04464.00N
NS
DIMM 32MB
SDRAM
(MITSUBISHI)
SDIMM 32M
M5M4V64S0T
P-8L
72.54644.B0N
NS
DIMM 32MB
SDRAM
(SAMSUNG)
DIMM
KMM466S424
CT-F10 32M
V.C
72.46424.B0E
NS
DIMM 32MB
SDRAM (LG)
SDIMM 32MB
GMM2645228
CTG-10K
72.26458.00N
NS
DIMM 32MB
SDRAM
(NEC)
SO-DIMM
253409-10
32MB(NEC)
NEW
72.25349.B0N
NS
DIMM 64MB
SDRAM
(MICRON)
SDIMM 64M
MT8LSDT864H
G-662B3
72.08864.C0N
NS
DIMM 64MB
SDRAM
(MITSUBISHI)
SDIMM
M5M4V64S40
BTP-8L
72.54644.C0N
DIMM
Chapter 6
105
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
No.
Partname
Description
Part No.
NS
DIMM 64MB
SDRAM
(SAMSUNG)
SDIMM 64M
KMM466S824
CT2F10 V.C
72.46824.A0N
NS
DIMM 64MB
SDRAM (LG)
SDIMM 64MB
GMM2649228
CTG-10K
72.26498.00N
NS
DIMM 64MB
SDRAM
(NEC)
SDIMM 64M
4564163G5A10B-9JF B
72.25359.B0N
NS
DIMM 128MB
SDRAM
(SAMSUNG)
SO-DIMM
128M
KMM466S1723
T2-F0
72.46172.00N
NS
HDD
ASSEMBLY
4.3G IBM
ASSY HDD
MODULE 4.3G
TM330
6M.40C02.001
NS
HDD 4.3G
IBM
HDD 4.3G
IBM/
DKLA24320
56.02834.102
NS
HDD PLATE
ASSY HDD
PLT TM330
60.40C15.001
NS
HDD BAZEL
BZL HDD PC
050 330
41.40C01.001
NS
HDD
ASSEMBLY
4.8G IBM
ASSY HDD
MODULE 4.8G
TM330
6M.40C02.003
DIMM
Storage Device
106
FRU (Field Replaceable Unit) List
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
Chapter 6
No.
Partname
Description
Part No.
NS
HDD 4.8G
IBM
HDD 4870MB
IBM/DBCA204860
56.02834.121
NS
HDD PLATE
ASSY HDD
PLT TM330
60.40C15.001
NS
HDD BAZEL
BZL HDD PC
050 330
41.40C01.001
NS
HDD
ASSEMBLY
6.4G IBM
ASSY HDD
MODULE 6.4G
TM330
6M.40C02.002
NS
HDD 6.4G
IBM
HDD 6490MB
IBM/DBCA206480
56.02A02.031
NS
HDD PLATE
ASSY HDD
PLT TM330
60.40C15.001
NS
HDD BAZEL
BZL HDD PC
050 330
41.40C01.001
107
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
No.
Partname
Description
Part No.
PCB
8
PCI MODEM
BOARD
(AMBIT)
MODEM 56K
AMBIT/
J07.017.C.00
54.09011.211
10
HDD
BATTERY
BOARD
330 HDD
BOARD
55.40C03.001
11
TOUCH PAD
BOARD
TOUCHPAD
MULTISWITCH
SYNAPTIC
56.1740C.001
9
TM 330
MAINBOARD
D-333
330 MAIN
BOARD D-333
55.40C01.001
NS
TM 330
MAINBOARD
D-366
330 MAIN
BOARD D-366
55.40C01.011
NS
TM 330
MAINBOARD
D-300
330 MAIN
BOARD D-300
55.40C01.021
23
KEYBOARD
(US
VERSION)
KB (US) JME/
K9811 TM330
90.40C07.001
Keyboard
108
FRU (Field Replaceable Unit) List
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
No.
Partname
Description
Part No.
Power
NS
ADAPTER
45W (DELTA)
ADT 90-270V
ADP-45GB
UE5 370P
25.10046.151
NS
ADAPTER
45W
(LITE-ON)
ADT 45W PA1460-19AC
TM330
25.10068.021
14
BATTERY
PACK LI-ON
PANASONIC
ASSY BTY
PACK CGP-E/
618AE 330
60.40C07.001
NS
POWER
CORD
CORDSPT2#1
8*2C7A125V
1830MM
27.01618.001
NS
CDROM&FDD
MODULE
CD ROM/FDD
MODUL TEAC/
DF240500
90.40C28.001
NS
DVDROM&FDD
MODULE
DVD/FDD
MODUL TEAC
/DF220500
90.40C28.002
13
UPPER
CASE
ASSY U CASE
330
60.40C01.001
External Module
Mechanical Parts
Chapter 6
109
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
110
No.
Partname
Description
Part No.
12
LOWER
CASE
ASSY L CASE
330
60.40C02.001
1
UPPER DIMM
COVER
CVR DIMM U
AL 330
34.40C02.001
NS
LOWER
DIMM
COVER
CVR DIMM L
PL 050330
42.40C05.001
15
MIDDLE
COVER &
SPEAKER
ASSEMBLY
ASSY MIDDLE
CVR TM330
60.40C08.001
NS
CPU
HEATSINK
WITH FAN
ASSY CPU
HSINK 330
60.40C03.001
3
MODEM
HEAT PLATE
PLT HEAT AL
TM330
34.40C11.001
FRU (Field Replaceable Unit) List
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
No.
Partname
Description
Part No.
2
TOUCH PAD
BRACKET
HLD TOUCHPAD METAL
TM330
34.40C07.001
6
TOUCH PAD
FPC CABLE
C.A FPC
TOUCH PAD
TM330
50.40C03.001
4
330 LOGO
PLT LOGO
(TOOLING)
PMMA TM330
40.40C01.001
NS
HINGE CAP
PACK
ASSY HINGE
CAP PACK
TM330
6K.40C01.002
NS
SCREWS
(BLACK)
SCRW
WHMS+CBZ
M2.5+L4
BLACK
86.9A323.4R0
18
SCREWS
SCRW WCH
FLT M2*L4 BZN
86.9A322.4R0
19
SCREWS
(BLACK)
SCRW KAM
MS+SBZ
M2*L9 BLACK
86.9A322.9R0
NS
SCREWS
(BLACK)
SCRW WH
MS+CBZ
M2.5+L4
BLACK
86.9A323.4R0
Others
Screws
Chapter 6
111
FRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)
Picture
No.
Partname
Description
Part No.
21
SCREWS
SCRW WAFER
NYLO M2.5*6L
NI
86.9A353.6R0
22
SCREWS
SCRW KAH
MS+CN M2*L6
NI
86.9A522.6R0
NS
SCREWS
SCRW MACH
FL M3*4L NI
86.5A524.4R0
NS
SCREWS
SCRW MACH
PAN M2*4L CZN
86.9A522.4R0
NS
SCREWS
SCRW MACH
PAN M2*4L
C-ZN
86.9A552.4R0
5
330 NAME
PLATE
PLT NAME
40.42B01.101
NS
LCD
CUSHION
CSN LCD
RUBBER 330
47.40C01.001
NS
FOOT
RUBBER
FOOT
RUBBER
BUBBER BT
42.43B29.001
NS
LCD LATCH
LATCH LCD
NYLON 050
330
42.40C06.001
NS
LCD LATCH
SPRING
SPRING
CATCH STEEL
TM330
34.40C13.001
NS
RTC Battery
IC RTC
BQ3285LD
SSOP 24P
71.03285.B01
Miscellaneous
112
(C-NOTE) PC
TM330
FRU (Field Replaceable Unit) List
Appendix A
Model Number and Configurations
This appendix provides the BASIC model number and the configuration to
TravelMate 330 decided for Acer’s “global” product offering. Contact your
regional offices or the responsible personnel/channel to provide you with
further extension model numbers and configurations.
Trade Mark: Acer
Brand Name: Acer
Product Name: TravelMate 330
Description: Notebook Personal Computer
Model Number Definitions
Model
No.
330T
331T
332T
Appendix A
Ext.
Module
LCD
CPU
Memory
HDD
12.1”
TFT
Pentium
II Dixon
300
(BGA on
board)
32MB( for
U.S. and
Taiwan)
4.8GB
FDD/24X
CD-ROM
Li-Ion
Pentium
II Dixon
333
(BGA on
board)
32MB( for
U.S. and
Taiwan)
4.8GB
FDD/24X
CD-ROM
Li-Ion
Pentium
II Dixon
366
(BGA on
board)
64MB
6.4GB
FDD/24X
CD-ROM
Li-Ion
12.1”
TFT
12.1”
TFT
BTY
64 MB
( for other
locations)
64 MB
( for other
locations)
113
114
Model Number and Configurations
Appendix B
Test Compatible Components List
This computer’s compatibility is tested and verified by Acer’s internal testing
department. All of its system functions are tested under Windows 95,
Windows 98 and Windows NT 4.0 environments.
Refer to the following lists for components, adapter cards, and peripherals
which have passed these tests. Regarding configuration, combination and
test procedures, please refer to the TravelMate 330 Compatibility Test
Report released by the Acer Mobile System Testing Department.
Test Compatible PCMCIA, LAN Card
Vendor
Adapter Name
Win 98
Win 95
Win NT
LAN
3COM
10/100 16bits Fast
EtherLink
pass
pass
pass
w/ fix
TDK
Ethernet PC card LAN
Adapter
pass
pass
pass
w/ fix
Xircom
Credit card Ethernet
Adpater 10/100
pass
pass
pass
w/ fix
3COM
TokenLink III 16/4
pass
w/ fix
pass
pass
w/ fix
IBM
EtherJet PC Card
pass
pass
pass
w/ fix
IBM
Turbo 16/4 TokenRing
PC Card
pass
w/ fix
pass
pass
w/ fix
Multifunction Card
3COM
10/100 Fast EtherLink
LAN+56k
pass
pass
pass
w/ fix
DLink
Winconnect 33.6 LAN/
Fax modem Combo
pass
w/ fix
pass
w/ fix
None
Megahertz
PC Card 33.6
Ethernet-Modem with
XJACK
None
pass
w/ fix
None
Xircom
Credit Card
Ethernet+Modem 33.6
pass
w/ fix
pass
pass
w/ fix
Appendix B
115
Vendor
Adapter Name
Win 98
Win 95
Win NT
CardBus
3COM
Fast EtherLink XL
cardbus
pass
pass
pass
w/ fix
Intel
EtherExpress PRO/
100 Mobile Adapter
pass
pass
pass
w/ fix
Toshiba
CardBus LAN Card
100BASE-TX
pass
None
None
Xircom
Cardbus Ethernet 10/
100
pass
pass
with fix
pass
w/ fix
Pocket Ethernet III
pass w/
fix
pass
pass
Other
Xircom
Test Compatible PCMCIA, Modem Card
Vendor
Adapter Name
Win 98
Win 95
Win NT
Modem ( up to 28.8K )
LASAT
Credit 288 DK, 144/
288 FAX-Modem
pass
pass
pass
Modem ( up to 33.6K )
DLink
Winconnect 33.6K Fax
modem
pass
pass
pass
IBM
PCMCIA Data/Fax
Modem International
33.6/14.4
pass
pass
pass
Modem ( up to 56K )
Pretec
Modem 56K
pass
pass
pass
TDK
K56Kflex Data/Fax
modem
pass
pass
None
USR
Megahertz 56K
modem
pass
pass
pass
IBM
56K Double Jack
modem
pass
pass
pass
ISDN Internet PC
Card
pass
pass
pass
ISDN
IBM
116
Test Compatible Components List
Test Compatible I/O Peripheral Test
Vendor
Adapter Name
Win 98
Win 95
Win NT
Display
IBM
G72
pass
pass
pass
IBM
9514-B04 TFT monitor
pass
pass
pass
Acer
AcerView 76i
pass
pass
pass
Compaq
color Monitor V70
pass
pass
pass
NEC
20” Color Monitor
pass
pass
pass
IBM
US English KBD (PS/AT
Style)
pass
pass
pass
Acer
101 keyboard
pass
pass
pass
Microsoft
Natural Keyboard
pass
pass
pass
IBM
PS/2 Mini Mouse II
pass
pass
pass
Logitech
PS Style mouse
pass
pass
pass
Keyboard
Mouse
Microsoft
Serial Mouse
pass
pass
pass
Microsoft
IntelliMouse
pass
pass
pass
Scope7763
None
None
pass
IBM
Network Printer 17
pass
pass
pass
HP
LaserJet 6MP
pass
pass
pass
Projector
Acer
Parallel (Printer)
Test Compatible I/O, Storage Adapter
Vendor
Adapter Name
Win 98
Win 95
Win NT
PCMCIA-CD-ROM
IBM
Portable 20X Speed
CD-ROM Drive w/
Sound (JP)
pass
pass
w/ fix
pass
w/ fix
Panasonic
20X Portable CD-ROM
Player
pass
pass
w/ fix
pass
w/ fix
SlimSCSI APA1460AB
pass
w/ fix
pass
w/ fix
pass
w/ fix
PCMCIA-SCSI
Adaptec
Appendix B
117
118
Test Compatible Components List
Appendix C
Online Support Information
This section describes online technical support services available to help you
repair your Acer Systems
If you are a distributor, dealer, ASP or TPM, please refer your technical
queries to your local Acer branch office. Acer Branch Offices and Regional
Business Units may access our website. However some information sources
will require a user i.d. and password. These can be obtained directly from
Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources
whenever you need them.
In the Technical Information section you can download information on all of
Acer's Notebook, Desktop and Server models including:
Service guides for all models
User's manuals
Training materials
Main manuals
Bios updates
Software utilities
Schematics
Spare parts lists
Chips
TABs (Technical Advisory Bulletin)
The service repair section provides you with downloadable information on:
Troubleshooting guides
Tooling box information
Repair instructions for specific models
Basic repair guidelines
Debug cards for Acer's latest models
For these purposes, we have included an Acrobat File to facilitate the
problem-free downloading of our technical material.
Also contained on this website is
Detailed information on Acer's International Traveler's Warranty (ITW)
Returned material authorization procedures
Appendix C
119
An overview of all the support services we offer, accompanied by a list of
telephone, fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if
you have any suggestions or comments, please do not hesitate to
communicate these to us.
120
Online Support Information
Index
A
setting in BIOS Utility ,48
brightness
ACPI. See Advanced Configuration
and Power Interface
Advanced Configuration and Power
Interface ,41
hot keys ,17
C
Advanced Power Management ,41
APM. See Advanced Power Management
caps lock
on indicator ,12
Combo Drive ,21
computer
B
display ,10
keyboards ,13
battery pack
on indicator ,12
charging indicator ,12
power management ,38
BIOS ,26
BIOS Utility ,43,54
Basic System Settings submenu ,46
D
Load Default Settings submenu ,54
date
navigating ,44
Disassembly
setting in Setup Utility ,46
Onboard Devices Configuration
sub-menu ,49
Battery Pack ,67
Power Management sub-menu
,52
LCD Module ,69, ,72
Startup Configuration submenu ,47
Hard Disk Drive ,68
Main Unit ,75
Middle Cover ,69
System Information sub-menu
,45
Disassembly Procedure Flowchart
,65
System Security sub-menu ,50
diskette drive ,21
boot display device
setting in BIOS Utility ,47
boot drive sequence
Index
display ,10
auto-dim feature ,38
computer ,10
121
power management ,38
Dual Display ,10
hot keys ,17
opening and closing ,11
Hardware Configuration and Specification ,24
performance ,10
Hibernation mode ,39,40
power management ,10, ,38
conditions ,40
simultaneous ,10
entering ,40
hot key ,17
DMA Channel Assignment ,25
resuming from ,40
Hotkeys. See Heuristic Power Management
E
EasyLink ,21
Error Symptom-to-Spare Part Index
,90
I
External CD-ROM Drive Check ,86
indicator lights ,12
External Diskette Drive Check ,86
infrared
setting in BIOS Utility ,49
Intermittent Problems ,98
F
Interrupt Channel Assignment ,24
FIR ,9
floppy drive ,21
FRU (Field Replaceable Unit) List
,103
DIMM ,105
J
Jumper and Connector Information
,101
External Module ,109
Keyboard ,108
LCD ,104
K
Mechanical Parts ,109
keyboard
PCB ,108
embedded numeric keypad ,14
Power ,109
hot keys ,16
Screws ,111
Special Keys ,13
Storage Device ,106
windows keys ,15
keyboard ergonomics ,18
H
Keyboard or Auxiliary Input Device
Check ,87
hard disk
122
Index
L
managing in BIOS Utility ,52
power management ,38
LCD ,9
ACPI ,41
LEDs ,12
advanced ,41
power management modes
M
display standby mode ,38
media access
Hibernation mode ,39,40
hard disk standby mode ,38
sleep mode (ACPI) ,40
on indicator ,12
Standby mode ,39
Memory Check ,87
Model Number and Configurations
,113
Power System Check ,88
Battery Pack ,89
Power Adapter ,88
Processor ,26
N
Notebook Manager
hot key ,16
num lock
R
Removing ,75
on indicator ,12
DIMM ,75
Fan ,82
numeric keypad
Keyboard ,75
num lock ,14
Lower Case ,79
MODEM Board ,77
O
PCMCIA Slot ,83
RTC Battery ,78
Online Support Information ,119
System Board ,79
Touchpad ,81
P
parallel port
setting in BIOS Utility ,50
password
changing in Setup Utility ,52
removing in Setup Utility ,51
setting in Setup Utility ,51
power
Index
S
serial port
setting in BIOS Utility ,49
sleep mode ,40
speakers
hot key ,17
123
entering ,39
Test Compatible PCMCIA SCSI
Card ,115
hot key ,16
TFT ,9
resuming from ,39
time
Standby mode ,39
signals ,39
status indicator ,12
setting in Setup Utility ,46
touchpad ,19
status indicators ,12
storage
EasyLink ,21
hot key ,17
Touchpad Check ,89
Troubleshooting ,85
floppy drive ,21
SVGA ,10
System Check Procedures ,86
U
Undetermined Problems ,98
T
USB ,9
utility
Test Compatible Components List
,115
BIOS ,43,54
I/O Peripheral Test ,117
I/O, Storage Adapter ,117
V
PCMCIA, LAN Card ,115
PCMCIA, Modem Card ,116
volume
hot keys ,17
124
Index
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