Installation guide | Acer AcceleRAID 170 Network Card User Manual

AcceleRAID™ 170
PCI to Ultra 160 SCSI
RAID Controller
Installation Guide
Part Number 775064-01
© Copyright 2000 Mylex Corporation.
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Please Notice
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2000 are registered trademarks of Microsoft Corporation. Novell and NetWare are a
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About This Manual
This installation guide covers hardware set-up and configuration procedures
necessary for the installation of a Mylex AcceleRAID 170 single channel
RAID controller.
Chapter 1 describes the controller, standard package contents, and usersupplied items necessary for installation.
Chapter 2 describes the steps to be performed prior to controller installation
and the physical installation of the AcceleRAID 170 single channel RAID
Chapter 3 describes controller start-up and the BIOS options.
Appendix A provides hardware and environmental specifications.
Appendix B describes error messages and problem correction.
Appendix C describes the PCI Hot Plug feature.
Appendix D provides enclosure management information.
Appendix E provides regulatory agency information.
Throughout the manual, the following conventions are used to describe user
interaction with the product:
This style of type indicates screen display messages
Press the key labeled “Enter” (or “Delete,” etc.)
☛ Note
Supplementary information that can have an effect on
system performance
 Caution
Notification that a proscribed action has the potential
to adversely affect equipment operation, system
performance, or data integrity
Notification that a proscribed action will definitely
result in equipment damage, data loss, or personal
Chapter 1
Product Description ........................................................................... 1-1
Controller Features .................................................................... 1-2
Channel Capabilities .................................................................. 1-2
Controller Capabilities ................................................................ 1-2
Operating System Support ......................................................... 1-3
Standard Package Contents ............................................................. 1-4
Hardware .................................................................................... 1-4
Software ..................................................................................... 1-4
User-supplied Items .......................................................................... 1-5
Chapter 2
Before You Begin .............................................................................. 2-2
Safety Considerations ....................................................................... 2-3
Installation Checklist .......................................................................... 2-4
GET READY .............................................................................. 2-4
GET SET .................................................................................... 2-4
GO .............................................................................................. 2-4
Connectors, LEDs, and Jumpers ....................................................... 2-5
PCI Hotplug ................................................................................ 2-5
Installation Process ........................................................................... 2-8
Installing the Controller .............................................................. 2-8
Preparing the SCSI Drives ....................................................... 2-10
SCSI Termination ..................................................................... 2-11
SCSI Cabling ................................................................................... 2-15
LVD Mode ................................................................................ 2-15
Single-ended Mode .................................................................. 2-15
Limitations on Mixing SCSI Drives .................................................. 2-16
Narrow with Wide SCSI Drives ................................................. 2-16
LVD with Single-ended Drives ................................................. 2-16
Manual No. 775064
Chapter 3
Controller Start-up
BIOS Options ..................................................................................... 3-1
Setting BIOS Options ................................................................. 3-2
BIOS Configuration Utility (RAID EzAssist) ....................................... 3-4
Operating System .............................................................................. 3-4
Operating System Device Drivers ...................................................... 3-4
Global Array Manager (GAM) Server ................................................ 3-4
Global Array Manager (GAM) Client .................................................. 3-5
In Case of Problems .......................................................................... 3-5
Appendix A
AcceleRAID 170 Specifications
General Hardware Specifications ......................................................A-1
AcceleRAID 170 .........................................................................A-1
Environmental Specifications .....................................................A-2
Appendix B
AcceleRAID 170 Error Messages
Start-up Error Messages ....................................................................B-1
Drive Check Error Messages .............................................................B-1
Installation Abort ................................................................................B-2
System Reboot or Power Down .........................................................B-3
Appendix C
PCI Hot Plug
Introduction ....................................................................................... C-1
Implementation ................................................................................. C-1
NetWare .................................................................................... C-1
Windows NT .............................................................................. C-3
Windows 2000 ........................................................................... C-3
Windows 64 ............................................................................... C-4
Appendix D
Enclosure Management
Introduction ....................................................................................... D-1
SAF-TE ............................................................................................. D-1
SES .................................................................................................. D-2
AcceleRAID 170 Installation Guide
Appendix E
Regulatory Information
Class B Compliance ..........................................................................E-1
Declaration of Conformity ..................................................................E-2
Declaration of Conformity ..................................................................E-3
Community of Europe ........................................................................E-4
Underwriters Laboratories Statement and Warning ..........................E-5
Manual No. 775064
AcceleRAID 170 Installation Guide
Chapter 1
This chapter describes:
• The AcceleRAID™ 170 controller
• Standard package contents
• User supplied items
Figure 1-1. AcceleRAID 170 Controller
Product Description
The Mylex AcceleRAID 170 controller is a PCI to Ultra 160 SCSI single
channel RAID controller with 32-bit, 33MHz PCI capability. The
AcceleRAID 170 supports one external connector and one internal Ultra 160
SCSI connector. The AcceleRAID 170 controller provides the speed and
functionality required by high demand server platforms. AcceleRAID 170
achieves performance breakthroughs in PCI technology, eliminates storage
bottlenecks, and delivers scalable performance. Enclosure management and
PCI Hot Plug are standard features.
Manual No. 775064
Product Description
Controller Features
Features of the AcceleRAID 170 controller include:
• One QLogic ISP 10160A chip to support one Ultra 160 SCSI LVD
• Intel i960RM RISC processor operating at 100MHz
• 32MB, 64MB, and 128MB ECC cache DIMM module
• PCI 2.2 compliant
• 1MB, 8-bit flash EEPROM for BIOS and code
• Built-in configuration utilities (in BIOS)
• Write-through and write-back cache support
• PCI Hotplug capability allows the AcceleRAID 170 to be swapped
with a replacement without powering down the system
 Caution
Be sure the motherboard you are using supports
PCI Hotplug before attempting to use this feature,
or serious damage to the controller and/or the
motherboard could result. (The motherboard must be
PCI 2.2 compliant if using PCI Hot Plug.)
Channel Capabilities
15 Ultra 160 SCSI devices per channel
Controller Capabilities
• 15 physical drives in the drive group (array)
• 32 total logical drives on the controller
• Supports RAID levels 0, 1, 0+1, 3, 5, 10, 30, 50, and JBOD
AcceleRAID 170 Installation Guide
Operating System Support
MS-DOS 5.x, 6.x, and above are supported using drivers that reside in the
AcceleRAID BIOS. Many drivers in the Disk Array Controller Software Kit,
included with the AcceleRAID 170 controller, support many other popular
operating systems (see the PCI Disk Array Controller Drivers Installation
Guide and User Manual).
Manual No. 775064
Standard Package Contents
Standard Package Contents
The following items are supplied with the standard shipping package:
• AcceleRAID 170 Disk Array Controller with documentation included
on the CD-ROM and a printed Quick Installation Guide
• Standard DIMM Module: 32MB, 64MB, or 128MB (ECC)
• On-board RAID EzAssist disk array controller configuration utility
with documentation on CD-ROM and a printed Quick Configuration
• Software Kit Driver diskettes with documentation on CD-ROM and a
printed PCI Drivers Installation Guide
• Global Array Manager (GAM) Server and Client software and
documentation on CD-ROM
Figure 1-2. Standard Package Contents
AcceleRAID 170 Installation Guide
User-supplied Items
The following user-supplied items are required to perform this installation:
• IBM-PC™ compatible host system with PCI slot (PCI 2.2 compliant)
• Network operating system software (as required)
• SCSI cables to connect the controller and disk arrays
• Static grounding strap or electrostatic discharge (ESD) safe work area
• Disk array enclosure (or equivalent) with SCSI disk drives
Manual No. 775064
User-supplied Items
AcceleRAID 170 Installation Guide
Chapter 2
This chapter describes:
• Before You Begin
• Safety Considerations
• Installation Checklist
• Connectors, LEDs, Jumpers
• Installation Process (controller)
• SCSI Termination
• SCSI Cabling
• Limitations on Mixing SCSI Drives
Mylex disk array controllers are designed to work in a variety of SCSI RAID
application environments. Certain configuration steps need to be performed
prior to installing the controller into a RAID environment. Each of the steps
described in this chapter are part of the installation process.
Manual No. 775064
Before You Begin
Before You Begin
Installing the AcceleRAID 170 single channel RAID controller is no more
difficult than installing any 32-bit PCI adapter controller. The AcceleRAID
170 single channel controller connects into any PCI 2.2 compliant slot on the
motherboard. Follow these steps and the installation procedures in this
☛ Note
Recommended: Connect the AcceleRAID 170 into a
32-bit PCI slot to reserve the 64-bit PCI slot for 64-bit
controllers (although the AcceleRAID 170 will work
in a 64-bit slot).
Working with the system covers off and power
applied to the system can result in shock and
serious injury.
1. Power off the system and disconnect the power cables before starting
the installation. Refer to the instructions provided in your system
documentation. Do not disconnect cables or power cords while system
power is on.
2. Read all of the instructions in this chapter completely before proceeding. Follow the Notes, Cautions, and Warnings described in this manual
and marked on the equipment.
3. Follow electrostatic discharge (ESD) safety procedures. Use a
grounded wrist strap or ESD safe footwear, and work in an ESD safe
4. Perform a safety check of the installation before powering on the
• Make sure that the cabling Pin 1 location is correct and that all
cables are firmly seated in the connectors.
• Make sure all SCSI conventions (cable type, cable length,
termination, etc.) are correct, see Table 2-3 on page 2-15.
AcceleRAID 170 Installation Guide
Safety Considerations
Be sure to observe the following precautions before beginning the controller
installation procedure:
 Caution
Anti-static handling procedures are required. Leave
the controller in its anti-static bag until it is time to
plug the controller into the PCI slot. The use of a
grounded wrist strap and other ESD protective
measures are highly recommended.
Disconnect the system from the electrical wall
outlet before opening the system cabinet. Working
with the system covers off and power applied to the
system can result in shock and serious injury.
Manual No. 775064
Installation Checklist
Installation Checklist
☛ Note
It is recommended that you wear a grounded wrist
strap when performing hardware installation
1. ____ Power off your computer system.
2. ____ Decide which available PCI slot will be used.
3. ____ Remove the plate from the I/O access port to the PCI slot.
4. ____ Remove the AcceleRAID 170 controller from the anti-static bag.
☛ Note
Review Figure 2-1, Figure 2-2, and Figure 2-3;
Table 2-1 and Table 2-2 to get familiar with the layout
of the AcceleRAID 170 controller and the
Connectors, Jumpers, and LED descriptions.
____ Plug the AcceleRAID 170 controller into a standard PCI 2.2
compliant slot.
____ Secure the AcceleRAID 170 controller’s mounting bracket with a
screw or retainer.
____ Connect the SCSI cable(s) from your drive(s) and/or device(s) to
the SCSI channel.
____ Check SCSI termination for internal and/or external devices.
____ Check disk drives. Be sure termination is set to the disabled
position on any disk drive(s) that will not be terminated. For more
information, see the documentation that accompanied the disk
____ Set SCSI ID on the disk drive(s).
____ Enable termination power on disk drive(s).
____ Safety check the installation.
13. ____ Go to Chapter 3, Controller Start-up.
AcceleRAID 170 Installation Guide
Connectors, LEDs, and Jumpers
There is one external and one internal Ultra 160 SCSI connector supported
on the AcceleRAID 170 controller as shown in Figure 2-1, and labeled as
CH 0.
The AcceleRAID 170 controller has three LEDs on the front side as shown
in Figure 2-2 and described in Table 2-1. The LEDs indicate SE (single
ended), LVD, and FAIL modes.
SCSI jumpers should normally be set to their default settings, no adjustments
are needed. Default jumper locations are shown in Figure 2-3 and are
described in Table 2-2.
When you have checked the termination requirements, completed the
connections of your desired SCSI devices, and other possible devices such as
a CD-ROM drive or a tape drive, close your system with the cover.
PCI Hotplug
☛ Note
Please see Appendix C for information on how to
implement the Hotplug feature for your system’s
Manual No. 775064
Connectors, LEDs, and Jumpers
CH 0
CH 0
Figure 2-1. AcceleRAID 170 Controller Channel Connectors
Figure 2-2. AcceleRAID 170 LEDs
Table 2-1. LED Descriptions
SE (Single Ended)
LVD (Low Voltage Differential)
Fail (Processor Self Test)
AcceleRAID 170 Installation Guide
Figure 2-3. AcceleRAID 170 Jumper Locations
Table 2-2. AcceleRAID 170 Jumper Descriptions
Manufacturing test point
Maintenance mode
Cache dirty (monitor cache write back) — LED header
BSY (SCSI activity) — LED header
Manual No. 775064
Installation Process
Installation Process
Installing the Controller
Follow these installation steps:
1. Choose any available 32-bit or 64-bit PCI slot as shown in Figure 2-4.
32 bit PCI slots
64 bit PCI slots
Figure 2-4. Choose an Available PCI Slot
2. Remove the metal cover plate from the slot’s access port (at the back of
the cabinet), usually by releasing the black clip as shown in Figure 2-5.
Figure 2-5. Remove the Metal Plate
AcceleRAID 170 Installation Guide
 Caution
Be sure to wear a ground wrist strap at all times.
3. Handling the AcceleRAID 170 controller by the edges, remove it from
the anti-static bag as shown in Figure 2-6.
Ground wrist strap
Figure 2-6. Remove the Controller from the Anti-static Bag
4. Plug (install) the controller firmly into any 32-bit or 64-bit PCI slot as
shown in Figure 2-7.
32-bit PCI slot
AcceleRAID 170
Ground wrist strap
Figure 2-7. Plug the Controller into any 32-bit or 64-bit PCI Slot
Manual No. 775064
Installation Process
Preparing the SCSI Drives
To prepare the drives for installation, follow these steps:
1. Remove any terminators attached to the drive or set any drive
termination jumpers to the disabled position.
2. Set the SCSI IDs on the drives.
3. Enable term power on the drives.
Refer to the drive manual for specific information about drive configuration
Installing Cables and Setting Termination
Please refer to Table 2-3 on page 2-15 for SCSI Formats and Bus Length
4. Connect the SCSI cable from the internal disk drive to the SCSI
connector on the AcceleRAID 170 controller as shown in
Figure 2-8. (The controller is already connected to the system board.)
Figure 2-8. Connecting Disk Drives to the AcceleRAID 170
AcceleRAID 170 Installation Guide
☛ Note
In order to ensure an error free environment, the
proper cable type designed for a certain SCSI
speed must be used, please refer to Table 2-3 on page
☛ Note
To avoid problems caused by mixing drive types,
please refer to “Limitations on Mixing SCSI Drives”
on page 2-16.
SCSI Termination
Each end of a SCSI bus must be terminated to maintain proper voltage levels
for SCSI control and data signals. The device used for this purpose is called
a terminator. Termination devices can be built into a controller, a SCSI
device, or attached to the end of a SCSI bus.
The AcceleRAID 170 controller is equipped with automatic SCSI bus
termination circuitry. If the controller is at the end of a SCSI bus, it
automatically enables on-board termination. The controller can also detect
whether single-ended (SE) or low-voltage differential (LVD) termination is
required, and can automatically configure the appropriate termination type.
The end of the SCSI bus farthest from the controller must be terminated if
SCSI devices are connected to the SCSI channel. See Figure 2-9 for an
example of a SCSI device configuration connected to the internal SCSI
☛ Note
When connecting SCSI devices, it is better to
terminate the ends of the SCSI bus itself, rather than
to terminate the end devices on the bus. This allows
hot swap devices to be added or removed from the
SCSI bus without affecting termination.
Manual No. 775064
Installation Process
1. Termination - Only Internal or Only External Devices
Check that the drive channel is properly terminated according to
drawings below, or skip to Step 2 if using both internal and external
The AcceleRAID 170 is equipped with automatic SCSI termination
circuitry which handles automatic enabling and disabling of on-board
termination. For example, if the controller is at the end of the SCSI bus,
it automatically enables on-board termination.
If all the SCSI devices on a channel are connected either to the
internal connector or to the external connector, the end of the SCSI
bus farthest from the controller must have a terminator installed; the
controller automatically enables on-board termination.
See Figure 2-9 for an example of an internal drive configuration.
See Figure 2-10 for an example of an external drive configuration.
Figure 2-9. Termination with Internal Drive Configuration
Figure 2-10. Termination with External Drive Configuration
AcceleRAID 170 Installation Guide
2. Termination - Both Internal and External Devices
Check that the drive channel is properly terminated according to the
drawing below.
If the controller is in the middle of the SCSI bus, it automatically
disables on-board termination. If some SCSI devices on the channel are
connected to the internal connector, and some are connected to the
external connector, on the same channel, the two ends of the SCSI bus
farthest from the controller must each be terminated.
See Figure 2-11 for an example of a combined internal and external
drive configuration. Notice that they are on the same channel.
☛ Note
It is better to terminate the ends of the SCSI bus itself
than it is to terminate the end devices on the bus. This
allows hot swap devices to be added or removed from
the SCSI bus without affecting termination.
☛ Note
The only devices controlled by the RAID
configuration are the ones physically
connected to the AcceleRAID 170 controller.
Figure 2-11. Termination with Internal and External Drive Configuration
3. Remove or set disk drive termination jumpers to the disabled position
(if needed). Refer to the documentation furnished with your disk drives
to determine if your termination jumpers need to be adjusted.
Manual No. 775064
Installation Process
Setting SCSI Device IDs
4. Set the SCSI ID on the disk drives; ID 7 is reserved for the controller.
See Figure 2-12.
☛ Note
Each drive must have a unique ID chosen from
0 through 6 or 8 through 15. Be careful not to
duplicate a drive address.
Remember: ID 7 is reserved for the controller;
therefore, it cannot be used as a disk drive ID.
ID’s from 0 through 6 are usually for Narrow,
8-bit devices. However, the full range of SCSI ID
addresses, 0 through 6 and 8 through 15 can be
used for Wide, 16-bit devices.
See your device documentation for instructions on
how to set your particular disk drive’s SCSI address.
SCSI ID Numbers
7 is reserved for the controller
Figure 2-12. SCSI ID Numbers
AcceleRAID 170 Installation Guide
SCSI Cabling
The controller supports one Ultra 160 SCSI channel which can support up to
15 SCSI devices (plus the controller itself).
LVD Mode
The controller supports Ultra 160 SCSI with LVD. If all drives attached to a
controller drive channel support Ultra 160 SCSI with LVD, then that channel
will operate at a maximum of 160MB/s burst speed. This setup allows a
maximum SCSI bus length of up to 12 meters.
☛ Note
The SCSI bus length can be extended up to 25 meters
if only the controller and one drive are on the bus in a
point-to-point configuration.
Single-ended Mode
If any device on the channel does not have LVD electrical characteristics, the
channel will revert to single-ended operation mode. The SCSI bus lengths
will then be limited to the single-ended bus lengths shown in Table 2-3.
Table 2-3. SCSI Formats and Bus Lengths
SCSI Trade Association
(STA) Terms
Max. Bus Length, Meters
Max. Device
Fast Wide SCSI
Ultra SCSI
Ultra SCSI
Wide Ultra SCSI
Wide Ultra SCSI
Wide Ultra SCSI
Ultra2 SCSI
Not Defined
Wide Ultra2 SCSI
Not Defined
Ultra 160 SCSI
Not Defined
* The Maximum number of devices allowed on a Wide Ultra SCSI bus is 8, unless bus
extender technology is used.
† This length can be extended to 25 meters if there are only 2 devices (e.g., the controller and
one drive) on the bus in a point-to-point configuration.
Manual No. 775064
Limitations on Mixing SCSI Drives
Limitations on Mixing SCSI Drives
Narrow with Wide SCSI Drives
If you mix narrow and wide SCSI devices on the controller, use a terminator
that does not terminate the upper eight bits, and be sure to properly terminate
the end of the bus with either a 16-bit terminator or a 16-bit device that has
termination enabled.
LVD with Single-ended Drives
If LVD capable drives are installed on a channel with single-ended devices,
all drives on the channel will operate as if they were single-ended devices.
This will also limit the bus length to the single-ended bus length specified in
Table 2-3.
AcceleRAID 170 Installation Guide
Chapter 3
Controller Start-up
This chapter describes:
• BIOS Options
• BIOS Configuration Utility (RAID EzAssist)
• Operating System, Device Drivers, GAM
• What to Check in Case of Problems
This chapter describes the AcceleRAID 170 RAID controller start-up
procedures and messages produced by the BIOS during start-up or re-boot.
This chapter also explains three BIOS options that are available for
configuring controller operation.
BIOS Options
After physically installing the controller and connecting the cabling, do the
following steps if you need to set or modify a BIOS option, see “Setting
BIOS Options” on page 3-2 for details:
1. Power on the computer.
2. Watch the messages on the screen for the following prompt to be
Press <ALT-M> for BIOS options
3. Press Alt–M to get into the BIOS Options menu.
4. The BIOS Options menu provides the following items to choose from:
5. To select any of the items in the menu, highlight the selection with the
Up Arrow or Down Arrow. Press Enter to toggle any of the three
☛ Note
BIOS must be enabled to toggle the CD-ROM boot
Manual No. 775064
BIOS Options
Setting BIOS Options
The available BIOS options are:
• BIOS disabled / enabled
• CD-ROM boot disabled / enabled
• 2GB / 8GB drive geometry
BIOS Disable or Enable
This option must be enabled in order to toggle the CD-ROM boot parameter
shown in the BIOS Options menu. The BIOS must also be enabled in order
to boot from any device (e.g., CD-ROM) or system drive configured on the
controller, or to access any DOS partition on any drive configured on the
When BIOS Disable or Enable is selected, the following message will be
displayed. Press the Esc key to restart the system and then watch the screen
for the following messages.
CD-ROM Boot Disable or Enable
The default for this option is for the CD-ROM boot to be disabled (e.g., the
system will boot from a hard drive, even if there is a bootable CD-ROM
installed–attached to the AcceleRAID 170). If the CD-ROM boot option is
enabled, and if a bootable CD is installed in the CD-ROM drive, the system
can boot from the CD, you will also get an option to bypass the CD-ROM
boot feature.
If the CD-ROM boot option is enabled, the CD-ROM attached to the
AcceleRAID 170 will take priority over the disk drives. For example, under
MS-DOS, the disk drive that is normally Drive C will become Drive D. All
subsequent drive IDs will similarly be moved down.
AcceleRAID 170 Installation Guide
Controller Start-up
Enable 8 GByte or 2 GByte Drives
This setting affects how the BIOS reads the disk drives for the boot partition.
Drive geometries can be toggled between 8 GB and 2 GB. The default is
2 GB. When the drive geometry is changed, the drive should be formatted at
the operating system level.
 Caution
Changing this setting after data has been stored will
make the data unreadable. If you have already
configured your array and have stored data, you
should not change this setting.
The default BIOS geometry of the controller is set to 2 GB. This means that
the BIOS can only access the first 2 GB of any drive that has been configured
on the controller. This is adequate in most applications, since BIOS is only
used to boot the operating system. However, it does mean the operating
system must be installed in the first 2 GB of the capacity of the configured
drive. If this is not adequate, the BIOS geometry can be changed to 8 GB,
allowing the BIOS to access the first 8 GB of capacity.
As a rule of thumb, select 8 GB geometry if the following two cases apply:
• You have a system (RAID) drive that is greater than 2.145 GB in
• The DOS/Windows compatible partitions could be located in an area
above the first 2.145 GB.
Otherwise the 2 GB option is fine.
Manual No. 775064
BIOS Configuration Utility (RAID EzAssist)
☛ Note
In the event that the RAID controller needs to be
replaced, the current drive geometry will be restored
from the configuration on disk (COD).
BIOS Configuration Utility (RAID EzAssist)
RAID EzAssist is the on-board BIOS Configuration Utility used to build
several types of RAID configurations.
Refer to the RAID EzAssist Configuration Utility User Reference Guide or
RAID EzAssist Configuration Utility Quick Configuration Guide.
Operating System
If an operating system is not already installed on the system, it can be
installed on a system disk on the controller. The operating system is installed
along with the operating system device drivers.
Operating System Device Drivers
Device drivers that are compatible with the controller can be found in the
Software Kit. For details on how to install and load drivers, refer to the PCI
Disk Array Controller Drivers Installation Guide and User Manual.
Global Array Manager (GAM) Server
The Global Array Manager Server software supports a variety of operating
systems. For details on how to install GAM Server, refer to the Global Array
Manager Server Software Installation Guide and User Manual.
AcceleRAID 170 Installation Guide
Controller Start-up
Global Array Manager (GAM) Client
The controller can be configured using GAM. GAM can also be used from
the server or a system client to monitor status and verify data integrity of
disks connected to the controller while the system and disks are running.
For details on how to install and run GAM client, refer to the Global Array
Manager Client Software Installation Guide and User Manual.
In Case of Problems
If problems are encountered during start-up, check the following:
• Check SCSI cabling for loose connections, pin mismatches (make sure
pin 1 on the cable matches pin 1 on the connector), bent pins, and
damaged or crossed cables.
• Check cable length; this includes internal bus lengths in enclosures.
• Check termination.
• Check SCSI IDs on all drives.
Manual No. 775064
In Case of Problems
AcceleRAID 170 Installation Guide
Appendix A
AcceleRAID 170
General Hardware Specifications
AcceleRAID 170
AcceleRAID 170
i960RM microprocessor, 100MHz
32MB, 64MB, and 128MB installed on a DIMM module
Write: Selectable, Write-Through or Write-Back
Error Protection: ECC (Error Correction Code)
ROM Type, Flash EEPROM, 1MB x 8
32 bit, 33MHz - Host
32 bit, 33MHz - Internal PCI
Supports a single channel Ultra 160 SCSI LVD
Manual No. 775064
General Hardware Specifications
Environmental Specifications
AcceleRAID 170
0°C to +50°C (+32°F to +122°F)
-20°C to +70°C (-4°F to +158°F)
10% to 90% relative humidity (non-condensing)
10% to 90% relative humidity (non-condensing)
Up to 3,048m (10,000 ft )
Up to 15,240m (50,000 ft)
Form Factor
7.575 inches
4.200 inches
Component 0.105 inches on the solder side of the controller
0.570 inches on the component side of the controller
Typical Power
at 5.25v
at 4.75v
below 3.0A (15W) with 128MBytes SDRAM
below 3.25A (11.25W) with 128MBytes SDRAM
above 250,000 hours at 55°C
AcceleRAID 170 Installation Guide
Appendix B
AcceleRAID 170
Error Messages
☛ Note
The firmware you are using may have these messages
turned off. However, they are listed here for your
Start-up Error Messages
The BIOS looks for any initialization message posted by the firmware during
the start-up sequence. If a message is found, one of the following errors
displays on screen and the installation process aborts.
AcceleRAID 170 fatal error--Memory test failed!
AcceleRAID 170 fatal error--Command interface test failed!
AcceleRAID 170 hardware error--Run Diagnostics to pinpoint
AcceleRAID 170 firmware checksum error--Reload firmware
Drive Check Error Messages
If the firmware finds a valid controller configuration, but it doesn't match the
SCSI drives currently installed, one or more of the following messages
display. Then, the BIOS prints out the following:
AcceleRAID 170 Configuration Checksum error--Run
configuration utility!
If the firmware detects that during the last power cycle the system was turned
off abruptly leaving some incomplete write operations, the following
message appears:
Recovery from mirror race in progress
WARNING: Dead SCSI devices (Channel Target) : x:y
The following messages may also appear:
AcceleRAID 170 cannot recover from Mirror Race!
Some system drives are inconsistent!
Manual No. 775064
Installation Abort
During the initialization, if the firmware fails to respond to the BIOS inquiry
within two minutes, the following message displays:
AcceleRAID 170 not responding--no drives installed!
The BIOS then inquires the firmware for its version number and other
information, and displays the following message:
AcceleRAID 170 Firmware Version x.xx
One or more of the following messages will be displayed if the firmware
reports the following conditions:
Warning: X system drives offline
Warning: X system drives critical
WARNING: Dead SCSI devices (Channel : Target) : x:y
No system drives installed
X system drives installed
The BIOS repeats the same process for additional RAID controllers present
in the system. Then it proceeds to boot, if possible, from the first system
drive on the first controller.
Installation Abort
With Firmware 6.x, the installation aborted message is displayed when the
BIOS finds that the configuration of the disk drives, as stored in the
NVRAM and configuration on disk, is different from what it senses at boot
time. When this happens, and a new installation is not being attempted, the
cause is often a faulty cable or drive, or a loose connection. Check all of the
connectors, cables, drives, and try to boot. If the error persists, it most likely
indicates a genuine failure and needs to be corrected. To correct it, boot and
run the on-board BIOS Configuration Utility, RAID EzAssist (see Chapter
3). For more information, refer to the RAID EzAssist Configuration Utility
User Reference Guide or RAID EzAssist Configuration Utility Quick
Configuration Guide.
With Firmware 6.x, if the BIOS displays a mismatch in the Configuration on
Disk (COD) on all drives, then the following message will be displayed,
“install abort”-- no drives will be installed message. If you get this message,
boot and run RAID EzAssist, the on-board Mylex Disk Array Configuration
Utility. See Chapter 3 to recover from the error. For more information, refer
AcceleRAID 170 Installation Guide
AcceleRAID 170 Error Messages
to the RAID EzAssist Configuration Utility User Reference Guide or RAID
EzAssist Configuration Utility Quick Configuration Guide.
System Reboot or Power Down
Status messages may also be available from LED indicators connected to the
controller. The Cache Dirty indicator is especially important when preparing
to power-down the system.
 Caution
It is very important to make sure that all data is
written to the disk before rebooting or powering down
the system, or you may lose data. It is always a good
idea to wait for 60 seconds or until all activity stops
before resetting or rebooting the system.
The AcceleRAID 170 controller is a caching controller with 32MB, 64MB,
or 128MB of cache memory when the system reports that a write command
was completed, data may still be in the cache waiting to be written to the
disk drives.
Manual No. 775064
System Reboot or Power Down
AcceleRAID 170 Installation Guide
Appendix C
PCI Hot Plug
PCI Hot Plug is a feature that allows a PCI card to be replaced while the host
system is still running. The term “Hot Plug” is somewhat misleading; the
PCI card cannot simply be pulled out of the host system while the card is
operating without risk to the card, the system, and the data on the system.
In order to replace a Hot Plug PCI card, a software command must be
invoked to power off the card slot before the card can be removed. After the
software indicates that the card is unloaded and the slot is powered off, a
physical card retainer/switch must be released to allow the card to be
removed from the PCI bus. At this point, the card can be replaced.
At this time, Mylex only supports Hot Replacement of PCI Hot Plug cards.
Future releases are planned to support Hot Upgrade or Hot Expansion
(adding a card).
Aside from the general terms previously mentioned, PCI Hot Plug
implementation is specific to the host hardware platform and the operating
system running on it. Refer to your host system's documentation for specific
details on how to implement PCI Hot Plug.
When NetWare is installed on a system capable of PCI Hot Plug, the
following four modules are installed:
• cpqsbd.nlm - This is the Compaq system bus driver (a different driver
will be needed for a platform other than Compaq).
• ncm.nlm - This is the Novell Configuration Manager, which manages
the PCI Hot Plug system.
• ncmcon.nlm - This is the Hot Plug user interface called the Novell
Configuration Manager Console.
Manual No. 775064
• odineb.nlm - This is a module combining the Open Data-link interface
and the Novell Event Bus (NEB). The NEB controls the device drivers
through the Open Data-link.
If the NetWare installation process determines that the server supports PCI
Hot Plug and detects the appropriate driver, the installation process adds the
following two LOAD commands to the autoexec.ncf file:
• LOAD sys:\system\driver_name
This command loads the bus driver (for Compaq, this is cpqsbd.nlm).
After this command is executed, NetWare autoloads ncm.nlm.
• #LOAD sys:\system\ncmcon.nlm
This command loads the Novell Configuration Manager Console,
which then loads odineb.nlm. These commands can also be executed at
the server console prompt.
☛ Note
This command is commented out. If you want the
Configuration Manager Console to be loaded every
time the system is started, remove the pound sign (#)
at the beginning of the line.
Perform the following steps:
1. Install NetWare 5 Service Patch 1.
2. Install the Mylex GAM DMI driver.
3. Restart the server. The autoexec.ncf will execute and load the drivers
and start ncmcon.nlm (the PCI Hot Plug user interface).
☛ Note
If any LOAD line is commented out in autoexec.ncf,
the corresponding driver can be loaded manually by
executing the LOAD command (as listed in
autoexec.ncf) at the server console prompt.
AcceleRAID 170 Installation Guide
PCI Hot Plug
Windows NT
Windows NT requires additional software from the vendor who makes the
system. Since this software is not a part of NT, the software needs to be
installed after the operating system is loaded. Refer to your system or server
vendor's PCI Hot Plug documentation.
 Caution
GAM drivers can stop PCI Hot Plug Boards from
unloading. If this problem occurs, stop GAM and
unload the GAM drivers before attempting to unload
the PCI Hot Plug controller.
Known Windows NT Issues
• Mylex Software Kit 2.1 or greater is required to support your system
vendor’s PCI Hot Plug utility.
• The macdisk.sys driver should not be loaded with a Mylex PCI Hot
Plug board; if macdisk.sys is loaded, the system will hang upon
• When you install a Mylex controller as a boot device and a Mylex
Driver has been installed prior to the installation of the Windows NT
OS, NT will not recognize the Mylex controller as a PCI Hot Plug
device. To fix this, the driver must be reinstalled, and the system
This problem occurs because PCI Hot Plug information does not get
loaded into the Windows NT registry for the Mylex controller upon
installation of Windows NT.
Windows 2000
Windows 2000 supports the PCI Hot Plug capability. No additional software
is required.
Please refer to the Windows 2000 documentation for instructions on how to
use the PCI Hot Plug feature.
Manual No. 775064
Windows 64
The released version of Windows 64 is intended to support the PCI Hot Plug
capability. No additional software is required.
Please refer to the Windows 64 documentation for instructions on how to use
the PCI Hot Plug feature.
AcceleRAID 170 Installation Guide
Appendix D
Enclosure Management
Mylex’s AcceleRAID controllers support the industry standard enclosure
management protocol SCSI Accessed Fault-Tolerant Enclosures (SAF-TE).
This feature allows the host to monitor drive enclosures and detect certain
faults or operating environment conditions. The host can make a decision to
shut down the system or issue a warning based on the type of fault detected.
The SAF-TE protocol follows a specification jointly worked out by Conner
Corporation and Intel Corporation. Enclosures that are compliant with this
protocol are known as SCSI Accessed Fault-Tolerant Enclosures (SAF-TE).
The protocol is compatible with standard SCSI buses and cabling.
The SAF-TE interface standard’s objective is to provide a non-proprietary
means of allowing third-party disks and controllers to be automatically
integrated with peripheral enclosures that support:
• Status Signals (LEDs, audible alarms, LCDs, etc.)
• Hot swapping of drives
• Monitoring of fans, power supplies, and enclosure temperature
SCSI is the underlying transport mechanism for communicating enclosure
information. All standard SCSI host adapters will work. There is no need to
consider reserved signals or special cabling.
The SAF-TE interface can be implemented as a SCSI target that uses a SCSI
port and an 8-bit microcontroller.
All communication is initiated by the host. The SAF-TE processor acts only
in target mode. The SAF-TE processor is periodically polled by the host
approximately every 2 to 10 seconds.
Manual No. 775064
The AcceleRAID 170 supports SES (SCSI Enclosure System) cabinets.
Please refer to the documentation supplied with your SES enclosure cabinet
for details on how to take advantage of this feature.
AcceleRAID 170 Installation Guide
Appendix E
Regulatory Information
Class B Compliance
All external connections should be made using shielded cables.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference in residential installations.
This equipment generates, uses, and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is not guarantee that interference will not
occur in a particular installation.
If this equipment does cause interference to radio or television equipment reception,
which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna
2. Move the equipment away from the receiver
3. Plug the equipment into an outlet on a circuit different from that to which the
receiver is powered.
If necessary, the user should consult the dealer or an experienced radio/television
technician for additional suggestions.
 Caution
Only equipment certified to comply with Class B
(computer input/output devices, terminals, printers,
etc.) should be attached to this equipment.
Any changes or modifications to the equipment by the
user not expressly approved by the grantee or
manufacturer could void the user’s authority to
operate such equipment.
Manual No. 775064
Declaration of Conformity
Declaration of Conformity
Per FCC Part 2, Section 2.1077(a)
Manufacturer’s Name: Mylex Corporation
Manufacturer’s Address: 34551 Ardenwood Blvd.
Fremont, CA 94555-3607
Declares that the product:
Product Name:
AcceleRAID 170 Ultra 160 SCSI RAID
Model Number(s):
Year of Manufacture:
Conforms to the following Product Specification(s):
CFR 47 Part 15, Subpart B, Section 15.107(e)
and Section 15.109(g) Class B Digital Device
tested per ANSI C63.4–1992 procedures
Supplementary Information:
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
AcceleRAID 170 Installation Guide
Regulatory Information
Declaration of Conformity
Per 89\336\EEC
Responsible Party
Mylex Corporation
34551 Ardenwood Boulevard
Fremont, CA 94555-3607
hereby declares that the product
Trade Name:
AcceleRAID 170 Ultra 160 SCSI RAID Controller
Fab 550166-00 Rev A
Model Number(s): A170-1-32NB
conforms to the following specifications
EN 50081-1:1992, Emissions
EN 55022:1998 Class B ITE radiated and conducted
EN 50024:1998, Immunity
EN 61000-4-2:1998 Electrostatic Discharge
EN 61000-4-3:1998 Radiated Immunity
EN 61000-4-4:1995 Electrical Fast Transients/Burst
EN 61000-4-5:1995 Surges
EN 61000-4-6:1996 Conducted Immunity
EN 61000-4-11:1994 Supply Dips and Variations
Manual No. 775064
Community of Europe
Community of Europe
CE mark is rated for the AcceleRAID™ 170
PCI to Ultra 160 SCSI RAID Controller
as follows:
CISPR 22 Radiated Emission
EN55022, Generic immunity standard for the following:
IEC 801-2 ESD, IEC 801-3 Radiated, and IEC 801-4 EFT/Burst
This is a Class B product. In a residential environment this product may cause radio
interference, in which case the user may be required to take adequate measures.
Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei
Betrieb dieses Gerätes Rundfunkstörungen aufreten, in welchen Fällen der Benutzer
für entsprechende Gegenmaßnahmen verantwortlich ist.
Cet appareil est un appareil de Classe B. Dans un environnement résidentiel cet
appareil peut provoquer des brouillages radioélectriques. Dans ce cas, il peut être
demandé à l’utilisateur de prendre des mésures appropriées.
AcceleRAID 170 Installation Guide
Regulatory Information
Underwriters Laboratories Statement and
Manual No. 775064
Underwriters Laboratories Statement and Warning
AcceleRAID 170 Installation Guide
The AcceleRAID family features high performance, cost effective Ultra
SCSI/Ultra2 SCSI LVD and Ultra 160 SCSI to PCI RAID controllers and
adapters for high-end desktops, workstations, and entry level and mid range
servers. AcceleRAID controllers support PCI-based motherboards with
embedded SCSI chips and systems that have a PCI expansion slot designated
for add-in RAID controllers. The AcceleRAID family consists of the 150,
200, 250, 352, 160, 170, and 170LP controllers. The 150, 200, and 250
products can utilize the on-board SCSI chips of servers and use SCSI
interrupt steering logic (SISL). In addition, the 150 and 250 products can
work in any PC or server with a PCI slot whether or not they have SCSI
interrupt steering logic. The 150 and 250 have one Ultra2 SCSI LVD
Active Termination
A type of terminator used in current SCSI channel setups, which utilizes an
active voltage regulator, thus closely matching cable impedance.
Application Server
A centralized computer that holds and distributes application programs to
Application-Specific Integrated Circuit, a chip created for a specific
Multiple disk drives configured to behave as a single, independent disk drive.
See also Disk Array.
Asynchronous Data Transfer
Data transfer not synchronized to a set timing interval. Asynchronous
devices must wait for a signal from the receiving device after each byte of
Manual No. 775064
Automatic Rebuild
Mylex controllers provide automatic rebuild capabilities in the event of a
physical disk drive failure. The controller performs a rebuild operation
automatically when a disk drive fails and both of the following conditions
are true:
A standby or hot spare disk drive of identical or larger size is found attached
to the same controller;
All system drives that are dependent on the failed disk drive are configured
as a redundant array: RAID 1, RAID 3, RAID 5, or RAID 0+1.
During the automatic rebuild process, system activity continues; however,
system performance may degrade slightly.
Battery Backup Unit, provides a battery backup for data currently stored in
the on-board cache memory during intermittent power loss to the controller.
In the event of a power failure, the BBU can hold data in the cache for a
certain amount of time. Once power is restored the data can be saved to a
Basic Input/Output System, software that determines what a computer can
do without accessing programs. The BIOS contains all the code required to
control the keyboard, screen, drives, serial communications, and other
functions. Usually the BIOS is built into a ROM chip installed on the
motherboard so that the BIOS will always be available and not affected by
disk failure. Sometimes the BIOS is recorded on a flash memory chip.
BIOS Configuration Utility
BIOS-based Configuration Utility, a utility program sequence used, upon
powerup, for configuring various hardware elements in a system.
Booting (or Bootstrapping)
Loading operating system code and other basic software from a disk or other
storage device to help a computer start.
Burst Data Rate
The speed at which a specific amount of data is sent or received in
intermittent operations.
AcceleRAID 170 Installation Guide
A set of conductors that connect the functional units in a computer and are
the channels through which data is transferred. There are several types of bus
channels, including serial, parallel, PCI, ISA, EISA, and MCA. See also I/O
The physical wires (copper or fibre optic) over which electrical signals are
transmitted. Cables are used to connect peripherals (such as disk arrays) to
computers and servers or to connect peripherals or components to each other.
A temporary storage area for frequently accessed or recently accessed data.
Cache is used to speed up data transfer to and from a disk. See also Caching.
Cache Flush
Refers to an operation where all unwritten blocks in a Write-Back Cache are
written to the target disk. This operation is necessary before powering down
the system.
Cache Line Size
Represents the size of the data “chunk” that will be read or written at one
time, and is set in conjunction with stripe size. Under RAID EzAssistTM, the
cache line size (also known as Segment Size) should be based on the stripe
size you selected. The default segment size for Mylex RAID controllers is
Allows data to be stored in a pre-designated area of a disk or RAM. Caching
speeds up the operation of RAID systems, disk drives, computers and
servers, or other peripheral devices.
Compact Disk-Read Only Memory, a removable read-only storage device,
similar to an audio compact laser disk, holding up to 640MB of data.
Manual No. 775064
Any path used for the transfer of data and control of information between
storage devices and a storage controller or I/O adapter. Also refers to one
SCSI bus on a disk array controller. Each disk array controller provides at
least one channel.
Conservative Cache
An operating mode in which system drives configured with the write-back
caching policy are treated as though they were configured for write-through
operation and the cache is flushed.
Consistency Check
A process that verifies the integrity of redundant data. A consistency check
on a RAID 1 or RAID 0+1 configuration (mirroring) checks if the data on
drives and their mirrored pair are exactly the same. For RAID Level 3 or
RAID Level 5, a consistency check calculates the parity from the data
written on the disk and compares it to the written parity. A consistency check
from Mylex utilities such as Global Array ManagerTM (GAM) or RAID
EzAssistTM give the user the ability to have a discrepancy reported and
corrected. See also Parity Check.
Data Transfer Rate
The amount of data per unit of time moved through a channel or I/O Bus in
the course of execution of an I/O load, usually expressed in MBps.
A type of connector used for serial interfaces.
Device Driver
A software program that controls a particular type of device attached to a
computer, such as a RAID subsystem, printer, display, CD-ROM, disk drive,
Dual In-line Memory Module, a circuit board that has memory chips. Instead
of installing two SIMMs for the 64-bit memory path on a Pentium processor,
one DIMM can be installed. See also SIMM.
AcceleRAID 170 Installation Guide
A non-volatile, randomly addressable, re-writable data storage device,
including rotating magnetic and optical disks as well as solid-state disks or
other electronic storage elements.
Disk Array
A collection of disks from one or more commonly accessible disk systems.
Disk arrays, also known as RAID, allow disk drives to be used together to
improve fault tolerance, performance, or both. Disk arrays are commonly
used on servers and are becoming more popular on desktops and
workstations. See also Array.
Disk Drive
A device for the electronic digital storage of information.
Disk System
A storage system capable of supporting only disks.
Drive Groups, Drive Packs
A group of individual disk drives (preferably identical) that are logically tied
to each other and are addressed as a single unit. In some cases this may be
called a drive “pack” when referring to just the physical devices.
All the physical devices in a drive group should have the same size;
otherwise, each of the disks in the group will effectively have the capacity of
the smallest member. The total size of the drive group will be the size of the
smallest disk in the group multiplied by the number of disks in the group.
For example, if you have 4 disks of 400MB each and 1 disk of 200MB in a
pack, the effective capacity available for use is only 1000MB (5x200), not
A software routine that receives I/O requests from higher levels within the
operating system and converts those requests to the protocol required by a
specific hardware device.
Dual Active
A pair of components, such as storage controllers in a failure tolerant storage
system, that share a task or set of tasks when both are functioning normally.
When one component of the pair fails, the other takes the entire load. Dual
Manual No. 775064
active controllers (also called Active/Active controllers) are connected to the
same set of devices and provide a combination of higher I/O performance
and greater failure tolerance than a single controller.
Error Correcting Code, a method of generating redundant information which
can be used to detect and correct errors in stored or transmitted data.
Extended Data Output, a type of random access memory (RAM) chip
designed to improve the time to read from memory on faster
microprocessors such as the Intel® Pentium.
Electrically Erasable PROM, see EPROM.
Extended Industry Standard Architecture, a bus standard for PCs extending
the ISA architecture to 32 bits and allowing more than one CPU to share the
Embedded Storage Controller
An intelligent storage controller that mounts in a host computer’s housing
and attaches directly to a host’s memory bus with no intervening I/O adapter
or I/O bus.
Erasable Programmable Read Only Memory, memory which can be erased
and re-used.
A family of Mylex RAID controllers which offer uncompromising fault
tolerance, data availability, superior configuration, and management
flexibility. The eXtremeRAID family incorporates the latest performance
technology by using the fastest processor on a PCI based RAID solution, a
233 MHz RISC processor, up to four 160MB/sec Ultra 160 SCSI (Ultra3
SCSI) channels, and a 64-bit PCI interface to provide eXtreme performance
for servers. The eXtremeRAID controllers use driver technology with which
Mylex has won tpm-C benchmarks worldwide. With this technology, the
AcceleRAID 170 Installation Guide
eXtremeRAID 1100, 2000, and 3000 provide the highest performance and
most flexible RAID solution available today.
Restoring a failed system component’s share of a load to a replacement
A mode of operation for failure tolerant systems in which a component has
failed and a redundant component has assumed its functions.
Failover Port
A fibre channel port capable of assuming I/O requests for another, failed port
on the loop. During normal operation, a failover port may be active or
inactive. Failover ports assume the same loop ID and, optionally, the same
node from the failed port.
A detectable physical change in hardware, requiring replacement of the
Devices that increases the speed at which data is transferred as opposed to
the volume of data. These devices use data rates up to 10 MHz.
Fast/Wide SCSI
SCSI devices using data rates up to 20 MHz.
Flash ROM
Memory on an adapter containing software that can be reprogrammed
without removing it from the board.
A pre-established layout for data. Programs accept data as input in a certain
format, process it, and provide it as output in the same or another format. All
data is stored in some format with the expectation that it will be processed by
a program that knows how to handle that format.
109 (1,000,000,000) bits. Abbreviated as Gb.
Manual No. 775064
230 (1,073,741,824) bytes. Abbreviated as G or GB.
Global Array Manager (GAM)
A Mylex RAID management utility that allows a system administrator to
configure, monitor, and manage network RAID storage from anywhere in
the world. GAM can communicate critical notification via e-mail, fax, pager,
SNMP or the launching of an application. GAM is everything needed to
manage Mylex PCI RAID Controllers, SCSI Host Adapters, and External
RAID Controllers.
Hardware Driver Module, a driver set required for SCSI adapters for use in
an I2O environment.
Any computer system to which disks are attached and accessible for data
storage and I/O.
Host Bus Adapter (HBA)
An I/O adapter that connects a host I/O bus to the host’s storage memory
Host I/O Bus
An I/O bus used to connect a host computer to storage systems or storage
Hot Plug
The process of adding or removing a device from a bus while transactions
involving other devices are occurring over the bus. See also PCI Hot Plug.
Hot Replacement of Disks
The design of all Mylex controllers allows for the replacement of failed hard
disk drives without interruption of system service. In the event of a SCSI
drive failure on a properly configured system (where the data redundancy
features of the controller are used), the system generates a message to alert
the system operator.
When a replacement drive becomes available, the system operator can
remove the failed disk drive, install a new disk drive, and instruct the
AcceleRAID 170 Installation Guide
controller to “rebuild” the data on the new drive, all without interrupting
system operations. Once the rebuild is complete, the controller will be
brought back into a fault tolerant state. See also Hot Swap.
Hot Spare
A physical disk drive not part of a system drive that the controller can use to
automatically rebuild a critical system drive. The hot spare drive must have
at least as much capacity as the largest disk drive in the array or the rebuild
may not start. See also Hot Standby.
Hot Standby
A redundant component in a fault tolerant storage system that has power
applied and is ready to operate, but which does not perform its task as long
as the primary component for which it is standing by is functioning properly.
See also Hot Replacement of Disk and Hot Spare.
Hot Swap
The exchange of a replacement unit in a storage system for a defective unit.
The exchange requires human intervention, but the system can continue to
perform its normal functions (compare with Auto Swap, Cold Swap, and
Warm Swap). See also Hot Replacement of Disk.
In-Line Terminator
A plug attached to the end of a SCSI cable in order to initiate active
termination. Used when SCSI devices on the cable do not have built-in
termination. See also Active Termination.
A hardware or software protocol that manages the exchange of data between
the hard disk drive and the computer. The most common interfaces for small
computer systems are ATA (also known as IDE) and SCSI.
Internal RAID Controller
A controller circuit board that resides inside a computer or server. An
internal RAID controller resides on a bus, such as the PCI bus. Examples of
internal RAID controllers include the Mylex AcceleRAID and
eXtremeRAID families.
Manual No. 775064
Input/Output, the transmission of information between an external source
and the computer.
I/O Bus
Any path used for the transfer of data and control information between I/O
adapters and storage controllers or storage devices. See also Bus.
Intelligent Input/Output, a driver that uses special I/O processes to eliminate
I/O bottlenecks. The processes deal with interrupt handling, buffering, and
data transfer. An I2O driver also includes an OS-specific module (OSM),
which handles higher-level OS details, and a hardware device module
(HDM), which knows how to communicate with certain devices.
Industry Standard Architecture, a standard bus (computer interconnection)
architecture associated with the IBM AT motherboard. It allows 16 bits at a
time to flow between the motherboard circuitry and an expansion slot card
and its associated device(s).
Just A Bunch of Disks (Drives), a number of disk drives, usually in an
enclosure. JBOD implies that the disks do not use RAID technology and
function independently. All Mylex RAID controllers support JBOD mode.
A short piece of electrical conductor encased in plastic used to connect pins
on a device to provide settings that the user can change. The settings remain
constant during operation. For example, jumpers often set SCSI ID,
termination, and IDE master/slave settings.
210 (1,024). Abbreviated as K or KB.
Logical Drive
The logical devices presented to the operating system. System drives are
presented as available disk drives, each with a capacity specified by the
Mylex RAID controller.
AcceleRAID 170 Installation Guide
Logical Drive States
A logical (system) drive can be Online, Critical, or Offline. Notice that the
term “online” is used for both physical and logical drives.
Low Voltage Differential, a form of SCSI signaling introduced with Ultra2
SCSI (Fast40 SCSI) uses data high and data low signal lines to increase
transmission distances over those of single-ended (conventional SCSI
signaling) lines. LVD allows for cable lengths of up to 12 meters
(approximately 39 feet) with up to 15 devices. LVD also lowers noise, power
usage, and amplitude.
LVD differs from conventional differential signaling in that only positive and
negative values are distinguished, not voltage levels. Other advantages are
that LVD devices consume less power and can sense single-ended devices on
the bus and revert to single-ended signaling. Devices need to be Ultra2 SCSI
LVD devices in order to take advantage of the LVD signaling. Mylex
AcceleRAID, eXtremeRAID, and DAC FL controllers are LVD controllers.
A million bits; used as a common unit of measure, relative to time in
seconds, as an expression of a transmission technology's bandwidth or data
transfer rates. Megabits per second (Mbps) is a frequent measure of
bandwidth on a transmission medium.
220 (1,048,576) bytes. One megabyte can store more that one million
characters. Abbreviated as M or MB.
Mirrored Cache
A cache memory that has duplicate data from another controller. In the event
of failure of the original controller, the second controller can take the cached
data and place it on the disk array.
Mirrored Hard Drive
Two hard drives the computer sees as one unit. Information is stored
simultaneously on each drive. If one hard disk drive fails, the other contains
all of the cached data and the system can continue operating.
Manual No. 775064
Refers to the complete duplication of data on one disk drive to another disk
drive, this duplication occurs simultaneously with each write operation: each
disk will be the mirror image of the other (also known as RAID Level 1, see
RAID levels). All Mylex RAID controllers support mirroring.
Mylex Online RAID Expansion, an advanced configuration mode that
allows expansion of any unconfigured or hot spare drive into the expandable
drive group while the controller is online with the host. For example, a
system using a five-disk-drive RAID set can add another disk drive to create
a six-disk-drive RAID set. The M.O.R.E. operation can be performed on all
RAID levels except JBOD.
Mylex’s Global Array Manager (GAM) supports two M.O.R.E. features:
Expand Capacity allows logical drive expansion for FFx external controllers
Expand Array allows array expansion for both PCI and FFx external
During the RAID set expansion process, which includes re-striping data
from the old (smaller) RAID set to the new (expanded) RAID set, the
controller continues to service host I/O requests.
Mean Time Between Failures, the average time from start of use to failure in
a large population of identical systems, computers, or devices.
Narrow SCSI
8-bit wide standard SCSI. Compare with Fast SCSI, Fast/Wide SCSI, Ultra
SCSI, Ultra Wide SCSI, Ultra Fast SCSI, Ultra 160 SCSI, and WideSCSI.
Non-Volatile Random Access Memory, a memory unit equipped with a
battery so that the data stays intact even after the main power had been
switched off.
AcceleRAID 170 Installation Guide
A Logical Drive is in an “offline” state if no data can be read from it or
written to it. Offline does not apply to physical disk drives. System
commands issued to offline logical drives are returned with an error status;
no operations can be performed on offline logical drives. See also Logical
Drive States, Online, and Critical.
A Logical Drive is in an “online” state if all of its participating SCSI drives
have power and are operational. See also Logical Drive States, Critical, and
A method of providing complete data redundancy while requiring only a
fraction of the storage capacity of mirroring. The data and parity blocks are
divided between the disk drives in such a way that if any single disk drive is
removed or fails, the data on it can be reconstructed using the data on the
remaining disk drives. The parity data may exist on only one disk drive or be
distributed between all disk drives in a RAID group.
Parity Check
A function used to verify the integrity of data on a system drive. It verifies
that mirror or parity information matches the stored data on the redundant
arrays. If the parity block information is inconsistent with the data blocks,
the controller corrects the inconsistencies. See also Consistency Check.
Peripheral Component Interconnect, a standardized architecture that
provides a high-speed data path between peripherals and the CPU. PCI is a
high-performance, backplane interface, expansion slot architecture found on
PCs, Macintoshes, and UNIX workstations. PCI cards are portable across
hardware platforms with the help of various software drivers.
PCI Hot Plug
A feature that allows for the printed circuit board (PCB) to be replaced
without powering down the entire system—an essential feature in newer
PCI-based PCs. Mylex DAC960PG, DAC960PJ, AcceleRAID, and
eXtremeRAID products are all PCI Hot Plug compatible. See also Hot Plug.
Manual No. 775064
Physical Device
Any device connected to some kind of hardware. For example, SCSI disk,
fibre disk, network disk, RAM disk, etc.
Physical Disk Drive
A single hard disk drive. Each physical disk drive is assigned a unique
identification address.
Programmable Read-Only Memory, memory that users with appropriate
instructions can reprogram.
A special set of rules for transmitting data between two devices in a
telecommunication connection.
Redundant Array of Independent Disks, a collection of two or more disks
working together in an array. DAC960 controllers implement this technology
to connect up to 15 SCSI devices per channel. The different forms of RAID
implementation are known as “RAID levels.”
The system manager or integrator selects the appropriate RAID level for a
system. This decision will be based on which of the following are to be
Disk Capacity
Data Availability (redundancy or fault tolerance)
Disk Performance
RAID Adapters
See RAID Controller.
RAID Advisory Board (RAB)
An association of companies whose primary intention is to standardize
RAID storage systems. Mylex is a member of RAB.
RAID Controller
Low cost RAID controllers that use SCSI channels on the motherboard.
AcceleRAID 170 Installation Guide
RAID Levels
Mylex disk array controllers support four RAID Advisory Board approved
(RAID 0, RAID 1, RAID 3, and RAID 5), two special (RAID 0+1, and
JBOD), and three spanned (RAID 10, 30, and 50) RAID levels. All DAC960,
AcceleRAID, and eXtremeRAID series controllers support these RAID
Level 0: Provides block “striping” across multiple drives, yielding higher
performance than is possible with individual drives. This level does not
provide any redundancy.
Level 1: Drives are paired and mirrored. All data is 100 percent duplicated
on a drive of equivalent size.
Level 3: Data is “striped” across several physical drives. Maintains parity
information, which can be used for data recovery.
Level 5: Data is “striped” across several physical drives. For data
redundancy, drives are encoded with rotated XOR redundancy.
Level 0+1: Combines RAID 0 striping and RAID 1 mirroring. This level
provides redundancy through mirroring.
JBOD: Sometimes referred to as “Just a Bunch of Drives.” Each drive is
operated independently like a normal disk controller, or drives may be
spanned and seen as a single drive. This level does not provide data
Level 10: Combines RAID 0 striping and RAID 1 mirroring spanned across
multiple drive groups (super drive group). This level provides redundancy
through mirroring and better performance than Level 1 alone.
Level 30: Data is “striped” across multiple drive groups (super drive group).
Maintains parity information, which can be used for data recovery.
Level 50: Data is “striped” across multiple drive groups (super drive group).
For data redundancy, drives are encoded with rotated XOR redundancy.
Note: The host operating system drivers and software utilities remain
unchanged regardless of the level of RAID installed. The controller makes
the physical configuration and RAID level implementation.
Manual No. 775064
RAID Migration
A feature in RAID subsystems that allows for changing a RAID level to
another level without powering down the system.
Random Access Memory, the "built-in" readable and writable data storage
that comes with (or can be added to) a computer.
Reduced Instruction Set Computing, architecture for an application-specific
RJ-11, RJ-45
Registered Jacks (sometimes described as RJ-XX), a series of telephone
connection interfaces (receptacle and plug) that are registered with the U.S.
Federal Communications Commission (FCC). The most common telephone
jack is the RJ-11 jack, which can have six conductors but is usually
implemented with four. The RJ-11 jack is likely to be the jack that your
household or office phones are plugged into from the ordinary "untwisted"
wire (sometimes called "gray satin" or "flat wire") that people are most
familiar with. The RJ-45 is a single-line jack for digital transmission over
ordinary phone wire, either untwisted or twisted; the interface has eight pins
or positions.
Read-Only Memory, built-in computer memory containing data that
normally can only be read, not written to. ROM contains the programming
that allows a computer to be "booted up" each time you turn it on. Unlike a
computer's random access memory (RAM), the data in ROM is not lost when
the computer power is turned off; a small long-life battery in your computer
sustains the ROM.
SCSI Accessed Fault-Tolerant Enclosure, an “open” specification designed
to provide a comprehensive standardized method to monitor and report
status information on the condition of disk drives, power supplies, and
cooling systems used in high availability LAN servers and storage
subsystems. The specification is independent of hardware I/O cabling,
operating systems, server platforms, and RAID implementation because the
AcceleRAID 170 Installation Guide
enclosure itself is treated as simply another device on the SCSI bus. Many
other leading server, storage, and RAID controller manufacturers worldwide
have endorsed the SAF-TE specification. Products compliant with the
SAF-TE specification will reduce the cost of managing storage enclosures,
making it easier for a LAN administrator to obtain base-level fault-tolerant
alert notification and status information. All Mylex RAID controllers feature
Small Computer System Interface, a technological standard that defines
connections between computers and peripheral devices.
SCSI Adapters
Storage controllers for managing SCSI devices.
SCSI Drive
A disk drive equipped with a SCSI interface (sometimes referred to as a
SCSI Disk). Each disk drive will be assigned a SCSI address (or SCSI ID),
which is a number from 0 to 7 (0 to 15 under wide or Ultra SCSI). The SCSI
address uniquely identifies the drive on the SCSI bus or channel.
SCSI Drive States
Refers to a SCSI drive’s current operational status. At any given time, a SCSI
drive can be in one of five states: Ready, Online, Standby, Dead, or Rebuild.
The controller stores the state of the attached SCSI drives in its non-volatile
memory. This information is retained even after power-off. Hence, if a SCSI
disk is labeled “dead” in one session, it will stay in the “dead” state until a
change is made either by using a system level utility or after a rebuild. Each
state is described below:
Ready: A SCSI disk drive is in a “ready” state if it is powered on and is
available to be configured during the current session but remains
Online: A SCSI disk drive is in an “online” state if is powered on, has been
defined as a member of a drive group, and is operating properly.
Standby: A SCSI disk drive is in a “standby” state if it is powered on, is able
to operate properly, and was NOT defined as part of any drive group.
Manual No. 775064
Offline: A SCSI disk drive is in a “offline” state if it is not present, if it is
present but not powered on, or if it failed to operate properly and was
“offline” by the controller. When the controller detects a failure on a disk, it
“kills” that disk by changing its state to “offline.” An “offline” SCSI drive
can also be present and powered on, but a SCSI drive in a “offline” state does
not participate in any I/O activity; no commands are issued to dead drives.
Rebuild: A SCSI disk drive is in a “rebuild” state while it is in the process of
being rebuilt. During this process, data is regenerated and written to the disk
drive. This state is also referred to as “Write-Only” (WRO).
SCSI Interrupt Steering Logic (SISL)
Architecture that allows a RAID controller, such as AcceleRAID 150, 200 or
250, to implement RAID on a system board-embedded SCSI bus or a set of
SCSI busses.
Synchronous Dynamic Random Access Memory, a form of dynamic random
access memory (DRAM) that can be coordinated or synchronized to the
clock speed of the computer.
Segment Size
See Cache Line Size.
Sequential I/O
A type of read and write operation where entire blocks of data are accessed
one after another in sequence, as opposed to randomly.
A computer program that provides and manages services to other computer
programs on the same or other computers. The computer that a server
program runs in is also frequently referred to as a server.
SCSI Enclosure Services, a standard for SCSI access to services within an
enclosure containing one or more SCSI devices. For disk drives, power
supplies, cooling elements, and temperature sensors, the actions performed
are the same as for SAF-TE monitoring. If a UPS is connected to any
SES-monitored enclosures, and an AC failure or two minute warning is
AcceleRAID 170 Installation Guide
reported, conservative cache is enabled and all system drives are switched to
write-through cache. Primarily used in fibre enclosures.
Single In-line Memory Module, RAM packed on a small circuit board with a
defined edge connector. Two SIMMs are required for a 64-bit memory path
on a Pentium processor. See also DIMM.
See SCSI Interrupt Steering Logic (SISL).
Self-Monitoring Analysis and Reporting Technology, the industry standard
reliability prediction indicator for both the ATA/IDE and SCSI hard disk
drives. Hard disk drives with SMART offer early warning of some hard disk
failures so critical data can be protected.
Simple Network Management Protocol, the protocol governing network
management: for monitoring network devices and their functions.
Standard Disk Drive
This term refers to a hard disk drive with SCSI, IDE, or other interface,
attached to the host system through a standard disk controller.
Standby Replacement of Disks
See also Hot Spare. One of the most important features the RAID controller
provides to achieve automatic, non-stop service with a high degree of faulttolerance. The controller automatically carries out the rebuild operation
when a SCSI disk drive fails and both of the following conditions are true:
A “standby” SCSI disk drive of identical size is found attached to the same
All of the system drives that are dependent on the failed disk are redundant
system drives, e.g., RAID 1, RAID 3, RAID 5, and RAID 0+1.
Note: The standby rebuild will only happen on the SAME DAC960 controller,
never across DAC960 controllers.
During the automatic rebuild process, system activity continues as normal.
System performance may degrade slightly during the rebuild process.
Manual No. 775064
To use the standby rebuild feature, you should always maintain a standby
SCSI disk in your system. When a disk fails, the standby disk will
automatically replace the failed drive and the data will be rebuilt. The system
administrator can disconnect and remove the bad disk and replace it with a
new disk. The administrator can then make this new disk a standby.
The standby replacement table has a limit of 8 automatic replacements in any
session (from power-on/reset to the next power-off/reset). When the limit of
8 is reached and a disk failure occurs, the standby replacement will occur but
will not be recorded in the replacement table.
To clear the “standby replacement” table, reboot the system from a DOS
bootable floppy, run the configuration utility and select the option ‘view/
update configuration’ from the main menu. A red box labeled ‘Drive Remap
List’ will be displayed. Selecting the box will allow you to continue. You
should save the configuration without making any changes, and exit the
configuration utility. This will clear the replacement table. You may now
proceed to boot your system and continue normal operations.
In normal use, the replacement table limit of 8 should not cause any
problems. Assuming that a disk fails about once a year (drives we support
generally come with a 5-year warranty), the system would run continuously
for a minimum of eight years before the table would need to be cleared.
Stripe Order
The order in which SCSI disk drives appear within a drive group. This order
must be maintained, and is critical to the controller’s ability to “rebuild”
failed drives.
Stripe Size
The size, in kilobytes (1024 bytes) of a single I/O operation. A stripe of data
(data residing in actual physical disk sectors, which are logically ordered
first to last) is divided over all disks in the drive group.
Stripe Width
The number of striped SCSI drives within a drive group.
The storing of a sequential block of incoming data across multiple SCSI
drives in a group. For example, if there are 3 SCSI drives in a group, the data
will be separated into blocks and block 1 of the data will be stored on SCSI
AcceleRAID 170 Installation Guide
drive 1, block 2 on SCSI drive 2, block 3 on SCSI drive 3, block 4 on SCSI
drive 1, block 5 on SCSI drive 2, and so on. This storage method increases
the disk system throughput by ensuring a balanced load among all drives.
Sustained Data Transfer Rate
A rate of data transfer defined for continuous operation at a maximum speed
Synchronous Data Transfer
Data transmission synchronized to a defined time interval, and is faster than
asynchronous SCSI because there is no wait for acknowledgement of each
byte from the receiving device (up to 20MHz).
System Drives
A system drive is equivalent to a logical drive. System drives are presented to
the operating system as available disk drives, each with a capacity specified
by the eXtremeRAID controller.
Target ID
The SCSI ID of a device attached to a controller. Each SCSI channel can
have up to 15 attached SCSI devices (target ID from 0 to 6 and 8 to 15).
A part used to end a SCSI bus.
A method of matching transmission impedance of a bus to eliminate signal
reflections from the physical ends of the bus.
Transfer Rate
The rate at which data moves between the host computer and storage, input,
or output devices, usually expressed as a number of characters per second.
Ultra 160 SCSI (Ultra3 SCSI)
The newest in SCSI technology, Ultra 160 SCSI increases performance,
reliability, and manageability. With transfer rates of 160 MBps, cyclical
redundancy check, and the capability to automatically test the interface’s
performance level, the Ultra 160 SCSI can keep up with fibre channel
Manual No. 775064
Ultra SCSI (Fast 20 SCSI)
A high performance SCSI protocol that has a bus speed of 20 Megabytes per
second in the Narrow SCSI configuration and 40 MB in the Wide SCSI (Fast
20 Wide SCSI) configuration.
Ultra Wide SCSI
16-bit wide Ultra SCSI (IS devices), double the speed of narrow SCSI.
Ultra2 SCSI (Fast 40 SCSI)
A higher performance SCSI protocol than Ultra SCSI. Ultra2 SCSI has a bus
speed of 40 Megabytes per second in the Narrow SCSI configuration and 80
Megabytes in the Wide SCSI (Wide Ultra2 SCSI) configuration.
A SCSI protocol and signal definition providing 16-bit wide data path.
Write-Back Cache
A caching strategy whereby write operations result in a completion signal
being sent to the host operating system as soon as the cache (not the disk
drive) receives the data to be written. The target disk drive will receive the
data at a more appropriate time in order to increase controller performance.
An optional cache battery backup can be used to protect against data loss as
a result of a power failure or system crash.
Write-Through Cache
A caching strategy whereby data is written to the SCSI drive before a
completion status is returned to the host operating system. This caching
strategy is considered more secure, since a power failure will be less likely to
cause loss of data. However, a write through cache results in a slightly lower
AcceleRAID 170 Installation Guide
Aborted Installation B-2
AcceleRAID 170 1-1
capabilities 1-2
channels 1-2
features 1-2
operating system support 1-4
specifications A-1
Automatic circuitry 2-12
CD-ROM Boot option 3-2
Enable 8 GByte or 2 GByte Drives
Enable/Disable 3-2
BIOS Configuration Utility 3-4
BIOS Options
setting 3-2
BIOS Options Sequence 3-1
Cables 2-10
Cabling 2-15
Community of Europe E-4
Declaration of conformity E-3
Checklist (for installation) 2-4
Connectors 2-5
Controller features 1-2
Disabled on-board termination 2-13
Drive channel, Standard 2-12, 2-13
Drive Check Error Messages B-1
Enabled on-board termination 2-12
Enclosure Management D-1
End device termination 2-12
Error Messages B-1
Manual No. 775064
aborted installation B-2
Drive Check B-1
drive check B-1
Start-up B-1
start-up B-1
system reboot or power down B-3
External connector 2-12
Class B compliance E-1
Declaration of conformity E-2
Installation 2-1
abort message B-2
Before You Begin 2-2
cables 2-10
Checklist 2-4
controller 2-8
SCSI device IDs 2-14
SCSI drives 2-10
termination 2-10
Internal connector 2-12
Internal drive configuration 2-12
Introduction 1-1, D-1
Jumper Descriptions 2-7
Jumpers 2-5
LED Descriptions 2-6
LEDs 2-5
logical drives 1-2
LVD Mode 2-15
Mixing SCSI Drives 2-16
On-board termination, disable 2-13
On-board termination, enable 2-12
operating system support 1-3
PCI Hot Plug C-1
Implementation C-1
Introduction C-1
NetWare C-1
Windows 2000 C-3
Windows NT C-3
physical drives 1-2
product description 1-1
Internal and External 2-13
Internal or External only 2-12
Termination - Both Internal and External Devices (Standard) 2-13
Termination - Only Internal or External
Devices (Standard) 2-12
Termination disabled 2-13
Termination enabled 2-12
UL Statement E-5
User-supplied Items 1-3, 1-5
RAID EzAssist 3-4
RAID levels supported 1-2
Regulatory Information E-1
Safety 2-3
SCSI cables 2-10
SCSI connector 2-10
SCSI drives
preparing 2-10
SCSI ID numbers 2-14
SCSI IDs 2-14
SCSI Termination 2-11
Single-ended Mode 2-15
Specifications A-1
controller A-1
environmental A-2
Standard Package Contents 1-4
standard package contents 1-4
Standard PCI slot 2-4
error messages B-1
troubleshooting 3-5
System Power Down B-3
System Reboot B-3
Termination 2-10, 2-11
AcceleRAID 170 Installation Guide
AcceleRAID 170 Problem Report
Customer Identification
AcceleRAID 170
Name: _____________________________________ Date:
Purchase Date:
Company: __________________________________ Model:
Address: ___________________________________ Invoice Number:
__________________________________________ Serial Number:
__________________________________________ # Chnls:
Country: ___________________________________ Firmware Ver: BIOS Ver:
Make/Model/Size/Type of
Phone Number:_______________________________ Drives:
Fax Number:_________________________________ Disk:
System Information
Motherboard: ____________
Video Adapter: ___________
Operating Sys: ___________
CPU Speed:
Network Card:
Other Disk Ctrl:
Pack Configuration
System Drive Configuration
Indicate in matrix below 1, 2... for member of pack 1, pack 2... respective- System Size
ly. Indicate S, T, C, or O for Standby, Tape, CDROM and other drives.
MB Memory:
Other Cards:
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Problem Description
This DPR form has been included with your Mylex product as a convenience to both you and our Technical
Services Department. If filled out completely, this will greatly assist Mylex personnel in quickly resolving
any technical problems or questions you may have. Use the Mylex fax number (510) 745-7715 to transmit
this form to the Technical Services Department, or mail to Mylex Corporation, Technical Services Department,
34551 Ardenwood Blvd., Fremont, CA 94555-3607
Mylex Warranty - Customer Policy
Thank you for purchasing this Mylex product for your computer system. In addition to this high-quality product,
your purchase entitles you to the warranty coverage set forth herein. In order to provide this warranty coverage, and
to indicate your acceptance of this warranty, we must have the attached Warranty Registration Card completed and
returned to us within 15 days of your purchase. Also, in order for us to provide you the highest level of service, we
must know where you purchased your MYLEX product.
Three Year Limited Warranty
If at any time during the thirty six month period (18 months for BBM/BDIMM) immediately following the date of
original purchase of the MYLEX product enclosed herewith (the “PRODUCT”) you discover one or more defects in
the material or workmanship, MYLEX will repair, or at MYLEX’s sole option, replace the PRODUCT. If the
PRODUCT fails to operate at any time within seven days after the date of its original purchase, it will be replaced by
MYLEX. Such repair or replacement will be your sole remedy against MYLEX, and MYLEX’s only liability to
you, for any failure or malfunction of the PRODUCT. The warranty set forth in this paragraph will be void if:
1. The PRODUCT has been installed in an improper manner or in an improper operating environment.
2. The PRODUCT has been modified or repaired by any party other than MYLEX or a MYLEX factory authorized
service center.
3. The PRODUCT has been damaged.
Some MYLEX products will have a Warranty Expiration Date label affixed to the product itself. When present, the
warranty period will extend through the last day of the month indicated.
This warranty will not apply to, and MYLEX provides no warranty for, any BIOS, software, ROM-based firmware,
or any other PRODUCT developed or manufactured by any third party, whether included with this PRODUCT or
not. Such warranty or warranties as are provided by third parties, to the extent permitted thereby, shall be made
available, and are hereby assigned, by MYLEX to the purchaser of this PRODUCT.
If MYLEX issues a revision to the BIOS, firmware or software included with this PRODUCT within 30 days of
your purchase, MYLEX will replace such firmware at no charge except handling fees.
Out of Warranty Service
Mylex products which are ineligible for warranty service may be serviced by MYLEX according to our standard
price list, as modified from time to time. A current copy of the standard price list is available from the Technical
Support Department.
Limitation of MYLEX Liability
MYLEX’s liability arising from the sale, use and disposition of this PRODUCT shall in no event exceed the amount
paid to MYLEX for this PRODUCT. MYLEX assumes no liability for damages arising from the use or failure of
ADVISED OF SUCH DAMAGES IN ADVANCE. Your sole remedies shall be as provided herein.
P/N: 772058-07
Printed in U.S.A.
Returned Merchandise Procedures
If you suspect that there is a defect in the material or workmanship of this PRODUCT, you should contact the person or company from which you purchased it. That person or company may be able to solve the problem and if not,
will be able to contact us for technical assistance or repair.
If it is determined that the PRODUCT must be returned to MYLEX for repair or replacement, contact MYLEX’s
Technical Support Department at 510-608-2400 before it is returned. Each returned item must have a separate
Return Merchandise Authorization (RMA) number, provided by MYLEX.
The following rules apply to all returned items:
1. The PRODUCT must be returned either in its original packaging or in other packaging which is appropriate for
the PRODUCT and the manner of shipment, and the RMA number must be displayed prominently on the outside of
each such package.
2. If a PRODUCT is determined to be ineligible for warranty service, the customer will be notified before any further action is taken with the PRODUCT.
3. MYLEX will not be responsible for any loss or damage to property shipped with the RMA PRODUCT not originally sold by MYLEX (e.g., coprocessor chips, peripheral boards, memory modules, enclosures, power supplies, or
any other accessories or attached items).
4. Any item returned to MYLEX without a valid RMA number will be returned to the shipper.
Products shipped to MYLEX must be shipped or mailed at the shipper’s risk, freight prepaid, to the address below.
Mylex Corporation
34551 Ardenwood Blvd.
Fremont, California U.S.A.
Mylex will pay for return freight via such carrier as MYLEX shall deem appropriate.
Technical Support
Technical support, to assist you in resolving problems with MYLEX products, is available through MYLEX’s Technical Support Department. In the U.S.A., the Technical Support Department can be reached by telephone at (510)
608-2400, by FAX at (510) 745-7715, or by e-mail at Current hours of operation, which are
subject to change, are from 6:00 a.m. to 6:00 p.m. Pacific Time, Mondays through Fridays, excluding U.S.A.
national holidays. Many problems can also be solved using the Mylex Web site (, which
has a support area available 24 hours a day for interactive technical support.
Included with the shipment of most MYLEX products is a System Problem Report (SPR) form. When contacting
the Technical Support Department for assistance with an installation or compatibility problem, we recommend that
this form be completed and sent by facsimile or mail to MYLEX. Completion of this form will allow our Technical
Support Department to solve most technical problems expeditiously.
Mylex will make reasonable efforts to address compatibility problems which may arise with respect to third party
products, but shall not be responsible for the compatibility of its products with the products of any third party. Customers are advised to verify each product’s compatibility with their installation before committing to any particular
procurement plan.
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