Unified Communications for Enterprise au.nec.com Empowering the Smart Enterprise

Unified Communications for Enterprise au.nec.com Empowering the Smart Enterprise
Unified Communications
for Enterprise
Empowering the Smart Enterprise
au.nec.com
Unified Communications for Enterprise
Contents
2
4
All the tools you need
Evolve your communications
6
The benefits of UCE
Put employees back in control of their communications
8
UCE at your desk
7
While out and about
8
Simple to manage
9
A feature rich platform
Today’s workforce is mobile and dispersed, workers
are no longer bound to their desks. We now have
access to business information regardless of
location - the ability to action this information is
critical to increasing innovation and raising
productivity. Workers are demanding new
applications, devices and business processes to
help them deal with the increased flow of
information and to enable more flexible working
styles.
To keep pace with these demands, organisations
need to focus on continuously improving the
effectiveness of communications between
employees, partners, suppliers and customers.
This builds sustainable competitive advantage but
requires organisations to adopt new processes and
embrace new ways of working.
This is where NEC’s Unified Communications for
Enterprise (UCE) can help.
Delivering on the promise
of the Smart Enterprise!
Empowering the
Smart Enterprise
NEC's UCE puts your employees back in control. Communications are centralised
and accessible from virtually anywhere. Employees decide when and how they
want to be contacted making them more efficient and productive.
Administrators manage the entire system from their web browser - a single window
to manage everything from desk phones to mobile UC clients. UCE can connect to
your corporate Active Directory (or LDAP directory) and automatically provision
phones, voicemail and UC clients for your employees - reducing data entry errors,
speeding up moves, adds and changes and ultimately improving employee satisfaction.
UCE can even alert you when an employee or visitor dials emergency services (for example 000),
allowing your staff to listen in on the call to better understand the emergency and direct emergency
services when they arrive on site.
UCE is the communications solution your organisation needs.
3
Unified Communications for Enterprise
UCE Desktop
With UCE Desktop you get access to an
always up-to-date searchable directory,
real-time presence information, instant
messaging, communication history, visual
voicemail and the ability to control
conferences.
Being mobile should not mean you are
isolated from your colleagues.
You decide which phones you want to
control and which phones you want to ring
based on your status.
Getting in contact is as simple as a tap to
instant message, email or call.
With UCE Desktop you are in total control
of your communications.
4
UCE Mobile
UCE Mobile allows you to see your
colleagues at a glance complete with their
presence status.
You can control any phone, or use your
smart device as a Wi-Fi extension or a
mobile extension over mobile data.
UCE Desk phone
When people call you, you will see the
picture of the person calling and their
contact details directly on your desk
phone. Caller details and photos are
retrieved from your personal and
corporate directories ensuring they are
always up-to-date.
Waiting for your PC to start up?
You can even search your corporate /
personal directories or see your missed
communications history all from your desk
phone.
All the tools you need
UCE Manager
UCE Emergency
UCE Integration
Managing a complete communications
network can be overwhelming, but UCE
Manager makes it easy.
Unfortunately sometimes emergencies
happen. If an employee on your site dialled
000 - would you know?
With Unified Communications for
Enterprise you can tightly integrate your IT
and communications solutions.
From a web browser your staff can manage
their day to day maintenance with a simple
to understand web interface.
With Unified Communications for
Enterprise you can have designated staff
alerted when someone dials 000. The alert
provides important information such as
the name of the person making the call
and where they are located.
With standard development tools like Java,
.NET and SOAP, developers can take total
control of their platform.
UCE manager can monitor your corporate
directory and when a change is detected,
automatically update your communications
platforms - no re-entry, no errors.
Your emergency response staff can then
either silently monitor or conference in on
the call to better understand the
emergency.
With UCE’s XMPP support you can integrate
chat and presence into your business
applications. Imagine your staff off-site
having the ability to send an instant
message to your finance system to check
stock levels, outstanding orders and prices.
5
Unified Communications for Enterprise
The benefit of UCE
> Integrated directory – you can lookup contacts from your corporate directory, your Outlook contacts or even personal entries
complete with associated profile pictures – you will always have the numbers you need no matter where you go.
> Real-time presence – knowing someone’s details is great but knowing if they are available to communicate with is game
changing. From your PC, your phone or even the web, you can instantly see if the person is available to communicate by looking
at the simple colour coded icons - making communication fast and simple.
> Click to call – never type a number to call again, look up the person you want to call and simply click to initiate the call. Or
highlight the number on your PC from a web page, Office application or a text entry field and press a shortcut key to dial the
number.
> Control any phone – with UCE you can work anywhere, and control any phone. If you are working in a temporary office or at
home, type in your new number into your UCE client and have calls to your desk automatically routed to the new phone. Click
to call from the application and the system will initiate the call from the new phone – all calls are charged back to your
company’s phone system, and the person called only sees your business number.
> Intelligent calling – you control how you want to be contacted, based on the number of the person who is calling and your
presence. When you are at your desk calls ring on your desk phone. When away you can have calls ring your cordless, mobile
and desk phones. If your boss calls and you are in a meeting (based on your outlook calendar) automatically send the call to
your mobile and all other calls go straight to voicemail. You only ever need to tell people your desk phone number and you are
always contactable.
> Send instant messages – Send messages to a single person or to a group and chat in real time. Allowing users to get the
information they need without being as intrusive as a phone call or a face to face meeting.
> Communicate with anyone – by using open standards it is possible to integrate your IM and presence with others outside
your organisation, so you can see if your business partner or customer is available to communicate. From there you can simply
click to call or send instant messages.
6
From intelligent call handling to rich
UC - Unified Communications for
Enterprise delivers.
7
Unified Communications for Enterprise
UCE at your desk
All about you
Your photo | Name
Message of the day.
Set your presence
Group your contacts
Contacts
Call control
Call history
Settings
Contact Details
Picture | Name | Presence
Message of the day
Click to...
Call | Send instant message
Email | Conference
Contact details
Extended details including job title
contact details and preferred
contact numbers
8
Contact Rules
How should calls from
this contact be handled?
Personalise your experience
Screen your calls
> Upload your own picture to better represent your personality.
When your desk phone rings, you will get a
screen pop telling you exactly who is calling
(complete with picture and contact details). You
get the option to answer the call on your desk
phone, send it to voicemail, or deflect it to any
other number you choose.
> Set you message of the day (you can even include a link).
> Set a custom status to let people know what you are doing.
Always know what is going on
UCE Desktop Client enables you to determine the real-time status and
availability of your colleagues with just a quick glance.
Next to a contact you will see a green, yellow or red icon representing the
contacts availability.
> Green - I’m available to communicate.
> Yellow - I’m a little busy.
> Red - I can’t take your call right now.
This same presence indicator
can be seen everywhere - in the
desktop client, mobile client,
the directory on your desk
phone and even in Microsoft
Office.
Need to be somewhere else?
While you are talking on your desk phone you can press a button on your
phone or on the UC client to send the call directly to your mobile. When you
get back to your desk, you can press it again to bring the call back to your
desk phone - simple.
Be alert
You can set an alert to be notified when a
contact you need to talk to changes their
status. You will receive a screen pop
allowing you to simply click to call or IM.
Automate your communications
You can choose which phones you want to ring and when.
When someone calls your desk phone you can decide which phones you
want to ring, based on your presence status and the caller’s ID.
You could for example set your phone as follows.
Your Status
Who’s calling
Phones you want to ring
At your desk
Anyone
Ring the desk phone only
Away
Anyone
Ring the desk phone and the mobile phone at the same time
In a meeting
The boss
In a meeting
Anyone else
Send to your mobile
Send to voicemail
9
Unified Communications for Enterprise
While out and about
Set your presence
Access your profile
Access your contact list
Settings
Make a call
Search your directory
Corporate | Personal
Contact Details
Picture | Name | Presence
Message of the day
Click to...
See contact details
Call | Email | IM
10
Access history
Being away from the desk does not mean
you need to be isolated and noncontactable. NEC’s UCE mobility allows you
to handle your communications while you
are away from the desk.
Available on Apple and Android
smartphones you get access to the complete
directory, presence, instant messaging and
call control capabilities you had while at your
PC.
You also have the option of running your UC
client as a softphone on your mobile device
allowing you to use your mobile as a Wi-Fi
extension, or even over the mobile data
network (requires Session Border Controllers
to be installed on site).
You can easily move calls between your desk
phone and mobile phone. You might answer
the call on your desk phone, press a button
to move it to your mobile so you can check
something in another location, then press
the button again when you return to your
desk to continue the call on your desk
phone.
Simple to manage
You would think that all of these great features would be difficult to
manage but with UCE it is not. Administrators control the entire system
from the UCE Manager.
The UCE Manager is a powerful web based management platform that
allows complete control over your phone system and the UCE
applications. Adding, deleting and changing a user’s phone can be done
from a web browser from virtually anywhere.
When linked to your corporate directory, the UCE Manager can even
synchronise directory changes, allowing it to automatically provision new
phones when a new employee starts or update existing phones as people
move or change names.
Administrators can easily manage day to day tasks like creating and
moving phones, updating button layouts and setting call forwarding. But
they can also perform detailed tasks like checking trunk utilisation or view
traffic reports to ensure the network is performing as expected.
Linked to a Network Management System, the UCE manager will raise UC
related alarms to ensure your network team is on-top of any possible
situation.
Large configuration changes can be configured during office hours and
then scheduled to run overnight, alerting you of any problems in the
morning. If something does go wrong you can either have the system roll
back the changes or complete what it can and warn you of the problems.
UCE Manager makes managing your UC environment simple.
11
Unified Communications for Enterprise
UCE - NEC’s feature rich UC platform
Directory sources
> Centralised corporate directory.
> Personal contacts from Outlook.
> Personal contacts directly in UCE.
> Corporate directory can be optionally
synchronised with LDAP.
> Search based on name, organisation or skills.
> View one directory or all at the same time.
User details
> Customisable pictures.
> Name and title.
> Job Title.
> Skills.
> Primary and secondary extensions.
> Multiple external numbers.
> Softphone.
> Mobile.
> Voicemail number.
> Wireless phone.
> Home phone.
> Work Email.
> Work Address.
> Home Email.
> Free form number.
> Instant Message username.
Hot keys
> Highlight and click middle mouse button to
call.
> Shortcut keys for answer, dial, hold, release
and dialling DTMF.
Instant messages
> Direct between individuals.
> Group chat in virtual meeting rooms
(persistent / transient).
> Standards based XMPP (for federation and
integration).
Customisation
> User can upload their own photo (or it can be
controlled by the administrator).
> Message of the day (with link).
> Six user selectable colour schemes.
> Optional semi-transparent windows.
> Compact / full and picture view modes.
> Ring / IM notification tones.
Office integration
> Links with Microsoft exchange to show in a
meeting status.
> Different presence states can be assigned to
specific calendar events.
> Shows presence in Office contact cards.
> Accessible in Office with smart tags.
> Embed in Outlook for a single window
experience
Presence
> Updates in real-time.
> Twelve predefined states.
> Ability to define customer presence states.
> Control over how long before changing state
to stepped away (or custom state).
> Alerts when other users change their state.
System Integration
> LDAP synchronisation.
> SOAP for call control.
> XMPP for IM and presence.
Conferencing
> Three party conference.
> Select and reserve multi-party conference
bridges from a list of available resources.
> Drag and drop or dial-in audio conferences.
> Visual indication of active participants.
> Eight party video and document sharing with
optional softphone.
Call Control
> Be alerted of incoming calls.
> Click to answer.
> Click to send to voicemail.
> Click to deflect to any other number.
> Hold / retrieve from hold.
> Transfer.
> Conference.
> Ring multiple devices.
> Move a current call to your mobile device.
Communication History
> Missed calls.
> Made calls.
> Received calls.
> Instant Message conversations.
> Group chat conversations.
> Visual Voicemail (see and playback
messages).
Emergency response
> PC and phone alerts of all 000 calls.
> Silently monitor or conference in on calls.
> All calls logged for auditing purposes.
Mobile client
> Available on iOS and Android.
> Send receive Instant messages .
> Search personal and corporate directories.
> Control your desk phone, mobile phone or
any number.
> View call history.
> Set presence, message of the day.
> Work as a Wi-Fi phone.
> Work over 3G/4G data (requires additional
hardware and configuration).
NEC Desk phone integration
> Picture and details of incoming and outgoing
callers.
> Soft key to call back the last missed call from
the picture card.
> Search corporate and personal directories.
> View communication history.
> Set your presence status.
Web based management
> Control entire UC environment from a web
page.
> Easy to use interface with on-line help and
wizard based screens.
> Real-time monitoring of the system.
> Instant access and scheduled reporting.
> Optional directory integration.
> Optional traffic monitoring and reporting.
For more information, visit au.nec.com, email [email protected] or call 131 632
Australia
NEC Australia Pty Ltd
au.nec.com
Corporate Headquarters (Japan)
NEC Corporation
www.nec.com
North America (USA)
NEC Corporation of America
www.necam.com
Asia Pacific (AP)
NEC Asia Pacific
www.nec.com.sg
Europe (EMEA)
NEC Enterprise Solutions
www.nec-enterprise.com
About NEC Australia. NEC Australia is a leading technology company, delivering a complete portfolio of ICT solutions and services to large enterprise, small business and government organisations. We deliver innovative solutions to help customers gain greater
business value from their technology investments. NEC Australia specialises in information and communications technology solutions and services in multi-vendor environments. Solutions and services include: IT applications and solutions development, unified
communications, complex communications solutions, network solutions, display solutions, identity management, research and development services, systems integration and professional, technical and managed services.
Unified Communications For Enterprise | v.20141215
NEC Australia Pty Ltd reserves the right to change product specifications, functions, or features, at any time, without notice. Please refer to your local NEC representatives for further details. Although all efforts have been made to ensure that the contents are correct, NEC shall not be liable for any direct, indirect, consequential or incidental damages resulting from the use of the equipment, manual or any related materials. The information contained herein is the property of NEC Australia Pty Ltd and shall not be reproduced without prior written approval from NEC Australia Pty Ltd. Copyright © 2014 NEC Australia Pty Ltd. All rights reserved. NEC, NEC logo, and UNIVERGE are trademarks or
registered trademarks of NEC Corporation that may be registered in Japan and other jurisdictions. All other trademarks are the property of their respective owners. All rights reserved. Printed in Australia. Note: This disclaimer also applies to all related documents previously published.
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