Pinnacle Plus Series
700/1000/1500/2000/3000
Tower and Rack Mount UPS’s
Uninterruptible Power Supplies
From Alpha Technologies
!
Operator’s Manual
! Operator’s Manual
! Pinnacle Plus Series
700/1000/1500/2000/3000
Tower and Rack Mount UPS’s
ON
ON-LINE
FUNC
ON-BATT
ENTER
BYPASS
FAULT
ON/OFF
ON
ON-LINE
FUNC
Alpha Technologies
ON-BATT
ENTER
BYPASS
ON/OFF
FAULT
Pinnacle Plus Series
Save This Manual
It contains important installation and operating instructions.
Keep it in a safe place.
CAUTION
Risk Of Electrical Shock
To reduce the risk of electrical shock and to ensure the safe operation of the Pinnacle Plus
Series of UPS’s, these symbols are used throughout this manual. Where they appear only
qualified personnel should carry out the instructions.
A DANGEROUS VOLTAGE exists in this area. Use extreme caution.
ATTENTION: Important operating instructions. Follow them exactly.
NOTICE:
The Pinnacle Plus Series generates, uses and can radiate radio frequencies if not installed and
tested in accordance with the instructions contained in this manual. It has been tested and found to
comply with the limits established for a Class A computing device pursuant to part 15 of FCC rules
when it is operated alone. It also complies with the radio interference regulations of DOC which are
designed to provide reasonable protection against such interference when this type of equipment is
used in a commercial environment. If there is interference to radio or TV reception, which is determined by switching it on and off, relocate the equipment or use an electrical circuit other than the
one used by the Pinnacle Plus.
i
Pinnacle Plus Series
Safety Checklists
DANGER: Do not expose the unit to rain or moisture.
This equipment is to be installed and operated by people trained in the safe use of
high-energy power supplies and their batteries. Also assumed is knowledge of the
local electrical code(s) and how to safely apply them.
DANGER: Sealed lead-acid batteries with high energy and chemical hazards are
used. This manual contains important operation and safety instructions. Only qualified
personnel should service the Pinnacle Plus.
Pinnacle Plus Series Safety Checklist
Carefully unpack the unit. Report any shipping damage at once.
Read this manual. If you have any questions about the safe installation, operation or maintenance of this unit, contact Alpha Technologies’ customer service department.
Before installation, confirm the voltage and current input requirements of the load(s) is
compatible with the unit’s output. Also see the line voltage and current is compatible with
the unit’s input requirements.
Install the unit on a dedicated circuit.
All wiring must meet the local electrical code(s).
Place a warning label on the utility panel to tell emergency personnel an Uninterruptible
Power Supply (UPS) is in the building.
Use proper lifting techniques when moving the unit.
The unit has more than one live circuit. AC power may be present at the outputs even if the
unit is disconnected from line power.
ii
Pinnacle Plus Series
Safety Checklists (Continued)
Battery Safety Checklist
There are dangerous voltages inside the unit. Only qualified people should perform installation and maintenance.
Live battery wires must not touch the unit’s chassis or any other metal objects. This can
cause a fire or explosion.
Inspect the batteries once a year for signs of cracks, leaks or swells. Replace as required.
When batteries are in storage, charge them at least once every three months for
optimum performance and to extend their lifetime.
Always replace batteries with ones of identical type and rating. Never install old or untested batteries.
Use insulated tools during servicing.
Remove all rings, watches, jewelry or other conductive items before working inside the
unit.
Follow local regulations for battery disposal. Recycling is the best method.
Never burn batteries to dispose of them. They may explode.
Never open the batteries. The contents are toxic.
Battery Emergency Procedures:
If electrolyte splashes on your skin, immediately wash the skin with water. If electrolyte gets into your eyes, wash them for at least 10 minutes with clean water or a
special neutralizing eye wash solution. Seek medical attention at once.
Neutralize spilled electrolyte with special neutralizing solutions in a “spill kit” or a
solution of 1 lb. of bicarbonate of soda in 1 gallon of water.
iii
Pinnacle Plus Series
Table of Contents
1. Introduction
......................................... 1
1.1 The Pinnacle Plus Advantage ...................
1.2 Unpacking and Inspection Checklist .........
1.3 The Pinnacle Series .................................
2
3
5
2. Installation ............................................. 9
2.1
2.2
2.3
2.4
Pre–Installation Checklist ....................... 10
Wiring the Unit ....................................... 10
Connecting External Battery Packs ....... 11
Connecting an Emergency Power Off Switch
......................................................... 12
2.5 Connecting the RS–232 Port .................. 13
2.6 Network Connection ............................... 13
3. Operation ............................................ 14
3.1
3.2
3.3
3.4
3.5
3.6
3.7
Turning the Unit On and Off .................... 15
Using the Control Panel ......................... 16
Self Test ................................................. 17
Changing the Parameters ....................... 17
Troubleshooting ...................................... 20
Battery Replacement ............................. 21
Specifications ......................................... 22
Warranty ...................................... 23
iv
1
Section 1
Introduction
This section introduces you to the
Pinnacle Plus series of UPS’s:
•
The Pinnacle Plus series many advantages
(Section 1.1).
•
An unpacking and inspection checklist
(Section 1.2).
• An tour of the units, their connectors,
switches and control panels (Section 1.3).
1
Introduction
1.1
2
The Pinnacle Plus Series Advantage
The Pinnacle Plus series is an indoor Uninterruptible Power Supply (UPS) that uses advanced
technology to protect computer networks, telecommunications installations and other vital instruments from power line disturbances.
The Pinnacle Plus series uses a double conversion circuit and a digitized microprocessor to
provide continuous power to the loads. It offers complete protection against brownouts, spikes,
sags, voltage transients and frequency changes.
!
Automatic Shutdown/Restart
The Pinnacle Plus series shuts down when the batteries are discharged, preventing damage
to the unit. When line power is requalified, the Pinnacle automatically restarts, providing
power to the loads and recharging the batteries.
!
RS–232 Communication
The Pinnacle Plus series can be remotely monitored and controlled.
!
LCD/LED Display Panel
The LCD/LED display provides “at-a-glance” monitoring.
!
Battery Charge Display
The LCD shows the battery % charge, battery backup time and battery voltage.
!
Load Display
The LCD shows the unit’s % loading and the loading in watts and VA.
!
Automatic Bypass
When the Pinnacle Plus detects an internal fault such as deep battery discharge or an overload, it automatically uses its built-in bypass circuit to switch the load to line power.
!
Fully Digitized Microprocessor Controlled
Pure sine wave output with less than 3% THD.
!
Cold Start
If there is no line at the input, the Pinnacle automatically provides battery power to the load.
!
Load Shedding
The power management software allows less important equipment to be turned off during
power outages to save battery power for the critical loads.
Alpha Technologies
3
1.2
1
Introduction
Unpacking and Inspection Checklist
TIP: If items are missing or damaged, contact Alpha and the shipping company at
once. Most shippers have a short claim period.
Carefully remove the unit from its shipping container. Inspect it for damage and make sure the
following items are included:
One Pinnacle Plus series UPS with pre-installed batteries.
One operator’s manual.
One power cord.
One Alphamon CD-ROM.
One RS–232C interface cable.
Any ordered options.
Save The Original Shipping Container
If you need to return the unit for servicing, pack it in the original shipping
container. Alpha is not responsible for damage caused by the improper
packaging of returned units.
Read This Manual
Before installation, become familiar with your unit by reviewing the
procedures and drawings in this manual. If you have any questions
about the safe installation, operation or maintenance of the unit, contact
Alpha’s customer service department.
Alpha Technologies
1
Introduction
1.2
4
Unpacking and Inspection Checklist (Continued)
For technical support contact Alpha Technologies customer service department directly at:
United States: (360) 647-2360
Canada: (604) 430-1476
United Kingdom: +44-1279-501110
Germany: +49-9122-79889-0
Middle East: +357-253-75675
Australia: +61-2-9722-3320
For emergency technical support 7 days a week / 24 hours a day call:
USA: 1–800–863–3364
CANADA: 1–800–667–8743
Complete the following for your records
Serial # __________________________________
Options __________________________________
Purchase Date ____________________________
This Pinnacle Plus was purchased from
Dealer ___________________________________
City _____________________________________
State/Province _____________________________
Zip/Postal Code ___________________________
Country __________________________________
Telephone # _______________________________
Fax # ____________________________________
E Mail ___________________________________
Alpha Technologies
5
1.3
1
Introduction
The Pinnacle Plus Series
1.3.1 Front Panel
These drawings are used for illustrative purposes only. See your unit for the exact location and
type of all switches and controls. The batteries are reached through this panel.
The control panel’s operation is described in Section 3.2.
Tower Mount
Control Panel
ON
ON-LINE
FUNC
ON-BATT
ENTER
BYPASS
FAULT
ON/OFF
Cooling Vents
(Must not be blocked)
Rack Mount
Control Panel
ON
ON-LINE
FUNC
Cooling Vents
(Must not be blocked)
ON-BATT
ENTER
BYPASS
FAULT
ON/OFF
Removable Battery Cover
Alpha Technologies
1
Introduction
1.3
6
The Pinnacle Plus Series (Continued)
1.3.2 Rear Panel
These drawings are used for illustrative purposes only. See your unit for the exact location and
type of all connectors, switches and circuit breakers.
Tower Mount
Optional
Interface
EPO
Network
Transient
Protector
Optional
USB Port
Figure 1.1
700VA/1KVA/1.5KVA
RS-232
Optional
External
Battery
Connector
Cooling
Fan
Input
Circuit
Breaker
Outlets
Input
Power
Connector
Optional
Interface
Optional
USB Port
Figure 1.2
2KVA–3KVA
Optional
External
Battery
Connector
Output
Circuit
Breakers
Outlets
EPO
RS-232
Network
Transient
Protector
Cooling
Fans
Input
Circuit
Breaker
Input
Power
Connector
Alpha Technologies
7
1.3
1
Introduction
The Pinnacle Plus Series (Continued)
Rack Mount
Input Circuit
Breaker
Network
Transient
Protector
RS-232
EPO
Cooling
Fan
Optional Interface
Outlets
Input
Optional External
Battery Connector
Optional
USB Port
Figure 1.3
700VA/1K/1.5KVA
Input Circuit
Breaker
Network
Transient
Protector
Optional USB Port
Cooling
Fans
RS-232
Optional
Interface
Outlets
Input
Optional External Battery Connector
EPO
Figure 1.4
2KVA–3KVA
Alpha Technologies
1
8
Introduction
1.3
The Pinnacle Plus Series (Continued)
1.3.3 Available Output Connectors
Multiple configurations are available from the factory for various requirements.
AMERICAN
IEC
Figure 1.5
Output Connectors
Alpha Technologies
GERMAN
BRITISH
FRENCH
AUSTRALIAN
9
Section 2
Installation
This section tells you how to install
the Pinnacle Plus series.
• A pre-installation checklist (Section 2.1).
• How to connect the unit to the line and the
loads (Section 2.2).
• How to connect an external battery pack
(Section 2.3).
• How to connect an emergency power off
switch (Section 2.4).
• How to connect the RS–232 port (Section 2.5).
• How to connect the unit to a network
(Section 2.6).
2 Installation
2.1
10
Pre-Installation Checklist
Placement
The Pinnacle Plus is an indoor unit. Install it in a dry, dust-free, well-ventilated area with a
temperature of between 60°F to 77°F (15°C to 25°C). Place it on a flat, level surface that
will support its weight (up to 73 lbs, (33 kg)).
The front panel must be easily accessible to the operator.
Do not block the unit’s ventilation slots or the fans. There must be at least 4 inches (100 mm)
between the rear panel and the wall and 2 inches (50 mm) between the walls and the side
panels.
Utility Circuit Breaker
Wire the unit to a dedicated circuit equipped with a circuit breaker. See Section 3.7 for
the unit’s input specifications. All wiring should meet the National Electrical Code ANSI/
NFPA 70.
Grounding
Older facilities may have improper grounding. A qualified electrician should inspect it before
installation to see that it meets the local electrical code.
Adding New Equipment
Shut down the unit (Section 3.1) and then disconnect the line cord before adding any new
loads, battery packs or other equipment.
2.2
Wiring the Unit
Procedure:
1 Connect the load(s) to the unit’s output connector(s) (Figure 2.1).
2 Connect RS–232 or other communications, emergency power off switch, battery packs or
any other options (Sections 2.3 to 2.6).
3 Connect the line to the unit’s input connector.
TIP: Determine what output voltage you are using. When starting the unit for the first
time, see if you need to configure the unit’s output voltage (Section 3.4).
Wiring Finished
Turn on the unit as described in Section 3.1.
Alpha Technologies
11
2.2
2 Installation
Wiring the Unit (Continued)
To Loads
From Line
To Loads
Figure 2.1
Input/Output Wiring
2.3
Line In
Connecting External Battery Packs
Up to 2 external battery packs can be connected. Place them next to the unit.
Procedure:
1 Turn off the unit (Section 3.1).
2 Disconnect the unit from the line and the load(s).
3
Connect the cable from the battery pack to the unit (Figure 2.2). If used, connect the second
battery pack to the first pack.
4 Connect the loads to the unit.
5 Connect the line to the unit.
6
Turn on the unit (Section 3.1).
Battery Pack Connection Finished
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12
2 Installation
2.3
Connecting an External Battery Pack (Continued)
Figure 2.2
External Battery Pack Connection
2.4
Connecting an Emergency Power Off Switch
An Emergency Power Off (EPO) switch is connected to the rear panel’s EPO connector. When
this switch is opened, the unit shuts off. To restart the unit, turn it on (Section 3.1).
Normally Closed Switch
EPO Connector
Figure 2.3
Emergency Power Off Switch Wiring
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13
2.5
2 Installation
Connecting the RS-232 Port
With the Alphamon software, you can remotely control the unit with RS-232 communications. It
supports Windows 95/98/ME/2000/NT/XP, Novell NetWare or Linux. The CD that came with the
unit contains installation instructions. Only use the connection cable that came with the unit.
TIP: If the optional USB port is used, the RS-232 port is automatically disabled.
RxD
Common
5
RI
Signal
Name
Function
2
TxD
TxD Output
3
RxD
RxD / Inverter Off Input
TxD
4
9
Pin #
3
8
DCD
2
7
1
6
CTS
5
Common
6
CTS
AC Fail Output
8
DCD
Low Battery Output
9
RI
+8--24 VDC Power
Figure 2.4
DB–9 Port Pin Out
2.6
Network Connection
The rear panel’s Network Transient Protector allows the unit to be connected to a network. It
uses a single RJ-45 (10BaseT) network card. Plug the input connector to the “IN” connector and
the output connector to the “OUT” connector.
Two communication cards can be installed. The SNMP card allows control and management
over a network or the internet. The AS/400 card allows voltage free relay contacts. Contact
Alpha Technologies for more information and availability.
SNMP or
AS/400 card
Network
Transient
Protector
Figure 2.5
Network Connections
Alpha Technologies
14
Section 3
Operation
This section tells you how to operate
the Pinnacle Plus series.
• How to turn the unit on and off (Section 3.1).
• How to use the control panel (Section 3.2).
• How to perform a self test (Section 3.3).
• How to change the unit’s parameters
(Section 3.4).
• How to troubleshoot the unit (Section 3.5).
• How to replace the batteries (Section 3.6).
15
3.1
3
Operation
Turning the Unit On and Off
Turn On:
Before turning the unit on for the first time, determine what output voltage you need. If
needed, change the unit’s output voltage parameter (Section 3.4) before turning on
the load.
1 Press down the ON/OFF button until
ON
“Ready On” appears on the LCD. The fan
turns on.
ON-LINE
ON-BATT
BYPASS
FAULT
Line Mode
The LCD shows “Ready On” while it conducts a self test. The ON LED turns on. If
line power is sent to the loads, the ONLINE LED turns on. If battery power is sent
to the loads, the ON-BATT LED turns on.
FUNC
ENTER
ON/OFF
TIPS:
1) A brand new unit needs to charge the
batteries before the maximum run time is
reached. This takes about 24 hours after
the unit is turned on.
2) If you are changing the unit’s parameters (Section 3.4), change them before
turning on the loads.
2 Turn on the loads.
Turn Off:
ON
ON-LINE
ON-BATT
BYPASS
FAULT
1 Turn off the loads.
UPS Off
2 Press down the ON/OFF button for five
seconds.
The LCD shows “Shutdown” then “UPS Off”
then becomes dark. The fan and the ON LED
turns off.
FUNC
ENTER
ON/OFF
For emergency shutdowns, install an Emergency Power Off switch (Section 2.4).
Alpha Technologies
3
Operation
3.2
16
Using the Control Panel
LEDs:
• ON: The unit is on.
ON
ON-LINE
• ON-LINE: Line power is provided to the
loads.
ON-BATT
BYPASS
FAULT
Line Mode
• ON-BATT: Backup battery power is
provided to the loads.
• BYPASS: Line power is provided to the
loads via the unit’s bypass circuit.
• FAULT: The unit has a fault. Do troubleshooting (Section 3.5). Press any push
button to turn off the alarm.
Push Buttons:
• ON/OFF: This turns the unit on and off.
• ENTER: This sets the parameter you
have selected.
Line Mode
• FUNC: This scrolls through the menus.
If no action is taken in 10 seconds, the LCD
returns to its original status.
Meter Display:
Measurements are made with the display
panel. These read only items are listed in the
table to the right.
To make a measurement:
1
Press FUNC for 5 seconds.
“O/P Volt” appears.
2 Press FUNC to move down the list.
If no action is taken in 10 seconds, the LCD
returns to its original status.
Alpha Technologies
FUNC
ENTER
ON/OFF
LCD Shows
Description
O/P VOLT
The AC voltage output
O/P FREQ
The output frequency
I/P VOLT
The input AC voltage
I/P FREQ
The input frequency
BAT VOLT
The battery voltage
O/P LOAD
The % loading
O/P Watt
The output in watts
O/P VA
The output in VA
O/P CURR
The output current
BACKUP TIME
Estimated backup time in
minutes
BAT CHARG
The % battery charge
TEMPERATURE
The ambient temperature
BAT PACK NUM
The number of external
battery packs
RATING
The UPS's power rating
CPU VERSION
The CPU used in this unit
17
3.3
3
Operation
Self Test
The battery test finds out if the batteries can provide backup power. It is started from the Parameters menu (Figure 3.1). This should not be done for the first 24 hours after a new unit is installed so the batteries can be fully charged. Every 30 days, the unit automatically does a battery
discharge test. If it finds a problem, it is displayed on the LCD.
Procedure
TIP: If no buttons are pushed for 10 seconds, the LCD exits this menu and displays the operating mode.
1 Press the FUNC button for 5 seconds.
The first parameter, “O/P Volt Set” is displayed on the LCD (Figure 3.1).
2 Press FUNC to scroll through the parameters until “Battery Test” appears.
3 Press the ENTER button. When the LCD shows “Test?” press ENTER.
The test starts and the LCD shows “Battery Test.”
4 After the test, the unit resumes line mode and the LCD shows “Line Mode.” If a fault is found,
the FAULT LED is on. Do troubleshooting as described in Section 3.5.
Self Test Finished
3.4
Changing the Parameters
You can change the unit’s factory set parameters to suit your local conditions (Figure 3.1). Any
changes should be done after the unit is started, but before the loads are turned on.
Procedure
TIP: If no buttons are pushed for 10 seconds, the LCD exits this menu and displays the operating mode.
1 Press the FUNC button for 5 seconds.
The first parameter, “O/P Volt Set” is displayed on the LCD.
2 Press FUNC to scroll through the parameters (Figure 3.1).
3 Press ENTER to select a parameter..
Alpha Technologies
3
18
Operation
3.4
Setting the Parameters (Continued)
4 Press FUNC to display the selections. Press ENTER to select the selection.
If the LCD shows “Save?” press ENTER to set the unit to the new parameter.
Parameter Changing Finished
Parameter
LCD Shows
Description
Available Selections
Factory Default
230 VAC
O/P Volt Set
Select the nominal
output voltage
208/220/230/240 VAC
Output Voltage
100/110/115/120/127 VAC
120 VAC
Input Frequency
I/P Freq Set
Select the input frequency
range when UPS goes into free
run mode
±2%, ±5%, ±7%
±5%
Input/Bypass
Voltage
I/P Bypass Set
Select the input voltage range
when bypass is available
±10%, +10/-15%, +15/-20%
+10/-15%
Free Run Mode
(See Note 4)
Free Run Set
Select if the UPS can operate
in free run mode
(unsynchronized)
ON/OFF
ON
Bypass
Enable/Disable
at Free Run
mode
(See Note 4)
Bypass Disable
If enable is selected, the UPS
can go to bypass when
unsynchronized
Disable/Enable
Disable
HE Mode Setting
(See Note 1)
HE Mode Set
Select if the UPS can run in
high efficiency mode
ON/OFF
OFF
Force Manual
Bypass
Manual Bypass
Management of
Load Groups
Outlet Setting
Battery Test
Battery Test
Silence Function
Silence Set
Turn the audible alarm on or off
ON/OFF
OFF
Number of
External Battery
Packs
Batt Cabinet Set
This lets the UPS predict the
battery backup time
0 (if no cabinets are used)
1 (one cabinet used)
2 (two cabinets are used)
0
Site Wiring
Alarm
(See Note 3)
Sit Fault Set
This enables or disables the
site wiring alarm
Disable/Enable
Disable
Select Language
Language
Select the UPS's language
English, German, French,
Spanish, Italian
English
Set Generator
Mode
(See Note 2)
Generator
Set UPS in generator mode**
ON/OFF
OFF
Set RS-232
Communication
RS232 Control
Set the UPS's RS-232
communication
Disable/Enable
Enable
FOR SERVICING ONLY *
You can turn the two load
groups on and off from the front
panel
1 ON & 2 ON
1 OFF & 2 ON
1 OFF & 2 OFF
1 ON & 2 OFF
1 ON & 2 ON
Tests if the battery can provide backup power
* For the unit’s and the power management software to operate properly, the manual bypass should be set to OFF. This feature is
meant to be used with an external maintenance bypass switch.
** Turn the unit off and restart after changing this parameter.
Figure 3.1
Parameters
Alpha Technologies
19
3.4
3
Operation
Setting the Parameters (Continued)
Notes:
1) HE Mode Set: This is used to set if the unit sends the line power through double conversion
and then to the loads (HE Mode:OFF) or straight through to the loads (HE Mode:ON).
2) Set Generator Mode: This widens the input parameters so the unit can be used with a
generator.
3) Site Wiring Alarm: This tells you if the line’s ground and neutral wiring is reversed.
4) Free Run Mode, Bypass Enable/Disable at Free Run Mode: These two parameters work
together to control the unit’s input voltage or frequency windows.
The available combinations are:
Combination
Result
Free Run: ON
Bypass: DISABLED
(Factory Default)
Input window is:
45-65 Hz (Automatic frequency sensing)
96-138 VAC (60 Hz)
184-265 VAC (50 Hz)
Free Run: ON
Bypass: ENABLED
Input voltage window is:
±10%, +10%/-15% or +15/-20% VAC
(operator set)
Free Run: OFF
(Bypass is automatically
turned off)
Input frequency window is:
±2%, ±5% or ±7% Hz
(operator set)
Figure 3.2
Free Run/Bypass Combination Table
Alpha Technologies
3
20
Operation
3.5
Troubleshooting
When the fault LED turns on or the audibile alarm is heard, perform troubleshooting as shown in
the table below.
LCD Shows
Audible
Alarm *
Description
Action
Output Overload
2 beeps per
second
The UPS is overloaded. It is
operating in Bypass mode.
Shut down loads, starting with the least
important.
Battery Test
No beeps
The UPS is performing a
battery test.
None. The UPS will return to normal
operation when the test is done.
Over-Charge
Constant
beeping
The batteries are
overcharged.
Turn off the loads and the UPS. Contact
Alpha Technologies.
Low Battery
2 beeps
every 5
seconds
The UPS is operating on
battery power and the
batteries are almost
discharged.
The UPS will automatically restart when the
line becomes requalified.
On-Battery
1 beep
every 5
seconds
The UPS is operating on
battery power.
Shutdown the loads.
Charger Failure
Constant
beeping
The charger is faulty.
Contact Alpha Technologies.
--Make sure the UPS's fans and vents are
not blocked.
--Make sure the ambient air temperature is
below 40°C.
--If this does not solve the problem, contact
Alpha Technologies.
Over-Temperature
Constant
beeping
The UPS is over heating.
Output Short
Constant
beeping
The output is short circuited.
Contact Alpha Technologies.
High Output Voltage
Constant
beeping
The output voltage is high.
Contact Alpha Technologies.
Low Output Voltage
Constant
beeping
The output voltage is low.
Contact Alpha Technologies.
Bus Fault
2 beeps per
second
The internal DC bus voltage
is high.
Turn off the loads and the UPS. Contact
Alpha Technologies.
Site Wiring Fault
1 beep per
second
There is voltage between the
line's neutral and ground.
Turn off the loads and the UPS. Correct the
site wiring, then restart the UPS.
Line Abnormal
1 beep per
second
*To turn off the alarm, press any button on the control panel
Figure 3.3
Troubleshooting Table
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21
3.6
3
Operation
Battery Replacement
The batteries are replaced without shutting off the unit or the loads. Replace them with the same
quantity and type as the originals.
DANGER: Make sure you have read the safety instructions in the front of this manual.
Only qualified personnel should change them.
Procedure
WARNING: Do not replace the batteries when the ON-BATT LED is on.
1 Enable the manual bypass (Section 3.4).
2 Pop off and remove the front cover..
3 Unscrew and remove the battery cover..
4 Remove the battery cartridge from the unit. Take note of the battery configuration and wiring.
5 Replace the batteries with any of the qualified batteries listed in Figure 3.4.
6 Push the cartridge with the new batteries back into the unit.
7 Reinstall the battery cover..
8 Reinstall the front cover..
9 Disable the manual bypass (Section 3.4)
10 Do a self test (Section 3.3).
Battery Replacement Finished
Model
Battery Type
Pinnacle Plus 700
Pinnacle Plus 1000
# of Batteries
2
12V, 7.2 AH
Pinnacle Plus 2000
3
6
Pinnacle Plus 1500
Manufacturer
CSB-GP1272
Panasonic LC-R127R2P
Hitachi HV7-12F2
3
12V, 9.0 AH
Pinnacle Plus 3000
CSB HR1234W F2
6
Figure 3.4
Qualified Replacement Batteries
Alpha Technologies
3
22
Operation
3.7
Specifications
700/700RM
1000/1000RM
1500/1500RM
2000/2000RM
3000/3000RM
700 (490)
1000 (700)
1500 (1050)
2000 (1400)
3000 (2100)
20
30
Electrical
Output VA (W)
Input/Output Voltage (VAC)
Input Current (Max); Amps,
120 VAC Units
100 / 110 / 115 / 120 / 127
10
12
15
Input Frequency (Hz)
50 / 60 (Auto Sensing)
Output Frequency (Hz)
50 / 60 ± 0.5%
Transfer Time (mSec)
0
Crest Factor
3:1
Harmonic Distortion
< 3% of THD at linear load
Output Waveform
Sine
UPS Design Technology
On-Line, fully digitized microprocessor controlled
High Efficiency Mode
(AC to DC)
>95%
Overload Recovery
Auto transfer to UPS
Surge Protection
120V: IEEE C 62.41 / 230V: IEEE 61000-4-5 Level 3
Overload Protection
125% for 1 minute and 150% for 10 seconds
Short Circuit Protection
UPS output automatically cut off or input fuse/circuit breaker protection
Battery Type
Sealed, maintenance free lead acid
Battery Protection
Cut off when battery is low to prevent drainage
Battery Recharge Time
4 hours to 90% of capacity
Communication
RS-232 serial port / USB port / built-in SNMP slot
Mechanical
Tower Dimensions
W x D x H; in (mm)
Tower Weight; lb (kg)
Rack Mount Dimensions
W x D x H; in (mm)
Rack Mount Weight; lb (kg)
Input Connectors
6.0 x 16.5 x 9.4 (152 x 420 x 238)
29.7 (13.5)
35.6 (16.2)
8.9 x 16.7 x 14.2 (225 x 425 x 360)
37.4 (17.0)
16.9 x 16.7 x 3.3 (428 x 425 x 84) (2RU)
32.1 (14.6)
37.6 (17.1)
39.8 (18.1)
NEMA 5-15P
68.4 (31.1)
16.9 x 25.0 x 3.3 (428 x 635 x 84)
(2RU)
69.5 (31.6)
71.5 (32.5)
NEMA L5-20P
NEMA L5-30P
Environmental
Operating Temperature °F(°C)
Storage Temperature °F(°C)
32-104 (0-40)
-4-122 (-20-50)
Altitude (Max); ft (m)
15000 (3500)
Audible Noise @1 m
< 40 dBA
Humidity
up to 95%, non-condensing
Conformance
Safety (Designed to Meet)
EMC (EMS / EMI)
Alpha Technologies
72.6 (33.0)
UL 1778 / CSA
IEC 61000-4 / FCC Part 15 Class B / CISPR 22
23
Warranty
LIMITED 36-MONTH WARRANTY
AC PRODUCTS
Alpha Technologies warrants its equipment to be free of manufacturing defects in material and workmanship
for a period of 36 months from the date of manufacture. The liability of Alpha Technologies under this warranty
is solely limited to repairing, replacing, or issuing credit for such equipment (at the discretion of Alpha
Technologies), provided that:
1. Alpha Technologies’ Customer Service Department is promptly notified, by facsimile or telephone, that
a failure or defect has occurred.
2. Alpha Technologies’ Customer Service Department issues a Return Materials Authorization (RMA)
number, and designates the service location. The RMA must be clearly marked on the outside of the
shipping container.
3. Purchaser is responsible for all in-bound shipping and handling charges (COD and freight collect will
not be accepted without prior approval from Alpha Technologies); Alpha Technologies will pay out-bound
surface shipping charges for return of repaired equipment.
4. A satisfactory examination of the returned unit by Alpha Technologies’ Service personnel shall disclose
that defects have not been caused by misuse, neglect, improper installation, repair, alteration, or accident,
or failure to follow instructions furnished by Alpha Technologies. If Alpha Technologies’ Service personnel
determine that the unit has been damaged due to one of these causes, or if the unit is free of defects, a
handling or repair fee may be assessed prior to returning the unit.
WITH RESPECT TO BATTERIES, PERIPHERAL DEVICES, ATTACHMENTS OR APPARATUS NOT
MANUFACTURED BY ALPHA TECHNOLOGIES, ALPHA WILL ASSIGN TO THE PURCHASER ITS RIGHTS
UNDER THE ORIGINAL MANUFACTURER’S WARRANTY OF SUCH BATTERIES, PERIPHERAL DEVICES,
ATTACHMENTS OR APPARATUS, BUT OFFERS NO ADDITIONAL WARRANTIES IN CONNECTION
THEREWITH.
THIS LIMITED 36-MONTH WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE.
IN NO CASE SHALL ALPHA TECHNOLOGIES BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR LOST
PROFITS OR REVENUES, EVEN IF ALPHA TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH, FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED.
Any action for breach of this limited 36-month warranty must be brought within a period of 36 months from
date of manufacture.
This limited 36-month warranty does not extend to any unit that has been repaired or altered by any party
other than Alpha Technologies or its Authorized Service Center.
Alpha Technologies reserves the right to discontinue particular models and to make modifications in
design and/or function at any time, without notice and without incurring obligations to modify previously
purchased units.
9/04
Alpha Technologies
Alpha Technologies
3767 Alpha Way
Bellingham, WA, USA 98226
Tel: (360) 647–2360
Fax: (360) 671–4936
Alpha Technologies Ltd.
4084 McConnell Court
Burnaby, BC, Canada V5A 3N7
Tel: (604) 430–1476
Fax: (604) 430–8908
Alpha Technologies Europe Ltd
Twyford House
Thorley, Bishop's Stortford
Hertfordshire CM22 7PA, UK
Tel: +44–1279–501110
Fax: +44–1279–659870
Alpha Technologies GmbH
Hansastrasse 8
D-91126 Schwabach, Germany
Tel: +49–9122–79889–0
Fax: +49–9122–79889–21
MTI Technologies
P.O. Box 56468
Limassol, Cyprus 3307
Tel: +357–253–75675
Fax: +357–253–59595
Alpha Technologies
Units R5–R7, Regents Park Estate
Cnr Park Rd. and Prince’s Rd East
Regents Park, NSW 2143, Australia
Tel: +61–2–9722–3320
Fax: +61–2–9722–3321
Alpha sales and service offices located throughout the world
© 2004 Alpha Technologies Ltd.
http://www.alpha.com
Printed In Canada
017–751–B0
1 0 / 04