Alcatel Carrier Internetworking Solutions 4019 Telephone User Manual

Alcatel OmniPCX Office
Alcatel 4018/4019
First
User manual
How
Introduction
How to use this guide
Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel.
Your terminal has a new ergonomic layout for more effective communication.
Lift the receiver.
Hang up.
2ab
5
c
jkl
ef
3d
mno
6
Line key.
2
Numeric keypad.
Specific key on numeric keypad.
Partial view of display.
Means that the function is subject to programming. If necessary, contact your installer.
Adjustment “reduce”.
Fixed key.
Adjustment “increase”.
MENU key.
Loudspeaker,
hands free.
Voice mail access key.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages and to return to the telephone
screens.
These symbols can be supplemented by small icons or text.
3
How
Contents
Toc
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
2.
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . .
Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . .
Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Three-way conference with internal and/or external correspondents (conference). . . .
Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.7
p.7
p.7
p.7
p.7
p.8
p.8
p.8
p.8
p.8
p.9
p.9
p.10
p.10
p.10
p.10
p.11
p.11
p.11
p.11
p.12
p.12
5.
6.
Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . .
Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . .
Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . .
p.17
p.17
p.17
p.17
p.17
p.18
p.18
p.18
p.18
p.18
p.19
p.19
p.19
p.19
p.20
p.20
Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
Finding out the cost of an outside call made for an internal user from your terminal . . . p.21
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
6.9
6.10
6.11
6.12
6.13
p.13
p.13
p.13
p.13
p.13
p.14
p.14
p.14
p.14
p.14
p.15
p.16
p.16
Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . .
Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personal assistant : reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . .
Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
5.1
5.2
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
4.10
4.11
4.12
4.13
4.14
4.15
4.16
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
3.
4.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . .
Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p.22
p.22
p.22
p.22
p.23
p.23
p.23
p.23
p.24
p.24
p.24
p.24
p.25
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
5
Getting to know your telephone
„ Navigation
Telephone
Who am I
Handset
Lock
Alphanumeric keypad
Up-down navigator: used to navigate around the home page, through the menus or in a text zone
when entering characters.
The home page consists of:
• Information on the status of the set (set locked, call forward, etc.),
• Date and time,
• Set programming and configuration functions.
Settings
Functions accessible (set in idle position):
Features accessible in conversation:
Who am I
Identify the terminal you are on,
Hold
Placing a call on hold (hold),
Rediallist
Call back on the last 10 number dialled,
¤MFcode
Sending DTMF signals,
Lock
Lock / unlock your telephone,
Savetorep
Store the number in the personal phone
book,
Appointment
Programming an appointment reminder,
Dial by name
Call a second correspondent using call by name.
Forward
Divert your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
Settings
Configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Dial by name
Using call by name.
.
Other features can be accessed depending on the configuration of the system.
OK
„ Audio keys
OK key: used to validate your choices and options while programming or configuring.
Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct
a character you entered.
Hang-up key: to terminate a call.
Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver (Alcatel 4018).
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode(long press).
„ Function keys and programmable keys
Intercom/Mute key:
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.
Phone book key: phone book key to access your personal phone book (short press) or to make a call by name (long press or press
twice).
Pre-programmed function keys and programmable key:
Lit when the function associated with the key is activated.
The 6-key block consists of:
„ two line keys,
„ one 'immediate forwarding or cancel call-forward' key,
„ one 'conference' key,
„ one 'transfer' key,
„ one direct call key to programme.
To adjust the loudspeaker or handset volume up or down
„ Function keys
Messaging key to access various mail services:
if the key flashes, a new voice message or a new text message has been received.
'Redial' key :
• To access the 'Redial' function (short press)
• Call back on the last 10 number dialled (long press).
6
Using your telephone
1
Other
„ Call in progress:
Making a call
1.1
conv.
5
ef
bc
3d
jkl
6
2a
5
lift the
receiver
dial directly
the number
for your call
ef
bc
3d
jkl
6
2a
OR
o
mn
mn
o
number
required
bc
3d
jkl
6
2a
OR
5
hands free
(Alcatel 4018
only)
during a
conversation
ef
o
mn
number
required
During a conversation, you can lift the receiver without terminating the call.
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker
conv.
OR
1.4
programmed line
key
press and release
during a conversation
conv.
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
the loudspeaker key flashes
during a
conversation
activate loudspeaker
(long press)
For the operator, dial '0' (by default).
The key is no longer lit
OR
1.2
adjust volume
(7 levels)
Receiving a call
deactivate
loudspeaker
(long press)
press and release the loudspeaker key to switch to hands free mode (light steady).
OR
lift the
receiver
1.3
OR
hands free
(Alcatel 4018
only)
press the key for
the line that is lit
up
1.5
Calling your correspondent by name (company directory)
Using the telephone in 'Hands free' mode (Alcatel 4018 only)
OK
„ Terminal idle:
long press
or press
twice
you are in hands free
mode
first letters of your
correspondent’s
name
select the name from
the displayed list
You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the
key with this letter.
press and
release
7
Using your telephone
1
1.6
Make a call using the personal phone book
1.8
Redialling
„ Redialling the last number dialled (redial):
c
ab
2
5
press and
release
1.7
jkl
3
f
de
OK
OR
o
mn
6
last number redial
select the contact to start the call
call
press the
programmed key
directly (0 to 9)
'Redial' key
(short press)
„ Call back on the last 10 number dialled:
Filtering calls using the voice mailbox (Alcatel 4018 only)
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
Rediallist
OR
OK
OK
• Activating call screening:
c
ab
2
5
jkl
3
'Redial' key
(long press)
f
de
o
mn
same key to stop listening and
deactivate the screening
1.9
name or number of
the caller
1.10
to take the call
Make a call-back request to a busy number
the number you are calling is
busy
you hear the message left by your
caller
OR
start the call
6
enter your personal
'voice mailbox
password
screening'
programmed key
• When you receive a call:
call
select the No. in the
last ten issued
¤Call back
OK
Answering an internal call in intercom mode (Alcatel 4018 only)
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
OR
• To activate - Terminal idle:
to stop listening only
corresponding LED lights up
When your caller hangs up, intercom mode remains active.
8
Using your telephone
1
• To deactivate - Terminal idle:
The corresponding LED goes out
1.11
Sending DTMF signals
During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.
conv.
¤MFcode
during a
conversation
OK
to activate
The function is automatically cancelled when you hang up.
1.12
Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
conv.
during a
conversation
The key lights up
disable microphone
The key is no longer lit
resume the
conversation
9
During a conversation
2
„ Answer call displayed:
Other
2.1
Making a second call during a conversation
the first call is on hold
5
line key for which
icon is flashing
• To return to your first caller and end the conversation in progress:
ef
bc
3d
jkl
6
2a
conv.
o
mn
the first call is on hold
OR
call back the last
number of
number dialled.
second
(short press)
correspondent
• Other methods for calling a second correspondent
during a
conversation
conv.
during a
conversation
Call back on the last 10 number dialled (long press).
Calling from your personal directory (PersSpDial)
(long press or press twice).
2.3
OR
Dial by name
OK
OR
key associated with the
'incoming call' icon
Switching between calls (Broker call)
Using call by name.
During a conversation, a second call is on hold.
To accept the second call:
Programmed line key.
• To cancel your second call and recover the first:
your first call is placed on hold
light flashes
conv.
during a
conversation
key for the line
whose light is
flashing
2.4
Transferring a call
• To transfer your call to another number:
If you make an error, hang up: your telephone will ring and you will recover your first
call.
5
2.2
ef
bc
3d
jkl
6
2a
conv.
o
mn
the first call is on hold
during a
no. of the 2nd
conversation
terminal
• If the number receiving the transfer answers:
Answering a second call during a conversation
• A second correspondent is trying to call you:
conv.
during a
conversation
call
name or no. of the caller
displayed for 3 seconds
'transfer' programmed key
You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
above.
light flashes
Transfer between two outside calls is not generally possible (depends on country
concerned and system configuration).
10
During a conversation
2
• Recover the call on hold:
2.5
Three-way conference with internal and/or external correspondents
(conference)
conv.
„ During a conversation, a second call is on hold:
key for the line
whose light is
flashing
conv.
during a
conversation
“Conference” programmed
key
2.7
„ Cancel the conference and remain with your second correspondent (your first call is placed on hold):
Placing an outside call on hold (parking)
You can place an outside call on hold and recover the call on another telephone:
conv.
“Conference”
programmed key
Parkcall
OK
during a
conversation
• To recover the parked call:
„ Hang up on all correspondent:
Pickup
OK
Unparkcall
OK
5
„ After the conference, to leave your two correspondents talking together:
cancel the conference
2.6
ef
bc
3d
jkl
6
2a
o
mn
number of
telephone from
which call was
parked
'transfer' programmed key
If the parked call is not recovered within a preset time (default value 1 min 30), it is
transferred to the operator.
Placing a call on hold (hold)
2.8
• Exclusive hold:
Intrusion into an internal conversation
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
conv.
Hold
OK
your call is placed on hold
during a
conversation
'Intrude on a call'
programmed key
11
During a conversation
2
• Protection against intrusion:
bc
2a
5
jkl
2.10
ef
3d
Adjust audio volume
o
mn
6
During a call, to adjust the volume level of the loudspeaker or receiver:
'protection of a call'
programmed key
enter the number
conv.
OR
Protection is cancelled when you hang up.
during a
conversation
Store a number
2.9
During a call, to save the number onto a call key:
conv.
Savetorep
OK
OK
select the key to
programme (0 to 9)
during a
conversation
OK
enter the name of
your
correspondent*
display number
apply
OK
apply
* enter the name of your correspondent :
bc
2a
5
jkl
ef
3d
Enter the text: the number pad keys have letters
that you can display by successive presses.
o
mn
6
Position the cursor in the entry field.
Erase last character entered.
#
5
ef
bc
3d
jkl
6
2a
o
mn
Enter a digit (keys 0 to 9).
12
adjust audio volume
Sharing
3
Other
3.1
Receiving supervised call ringing
3.4
To receive the special ringing for calls to another number:
Call pick-up
You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
• If the telephone ringing is in your own pick-up group:
“Supervised call
ringing” programmed
key
3.2
same key to cancel
'group call pick-up'
programmed key
• If the telephone ringing is not in your pick-up group:
Answering the general bell
Pickup
OK
5
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
conv.
Pickup
OK
Generalbell
3d
6
ef
o
mn
number of
telephone
ringing
OK
during a
conversation
'telephone call
pick-up'
programmed key
Manager/secretary filtering
ef
bc
3d
jkl
6
2a
OR
5
3.3
bc
jkl
2a
OK
Set
o
mn
number of
telephone ringing
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or secretary’s telephone:
The system can be configured to prevent call pick-up on certain telephones.
incoming calls are filtered by a chosen person
(secretary, etc.)
3.5
“Filter”
programmed key
Answering briefly in place of the operator
Outside calls to the operator will ring on your telephone and you can answer the call:
your telephone will ring at the
same time as the switchboard
same key to cancel
“Operator help”
programmed key
Filtering is indicated on the manager’s telephone by the icon corresponding to the
“filtering” programmed key.
13
same key to
cancel
Sharing
3
• Calls to the switchboard:
paging in progress is displayed
calls to the switchboard will ring on
your telephone
“Operator help”
programmed key
Your correspondent can answer from any telephone in the system.
3.6
Hunting groups
• Hunting group call:
Answering a call on your pager
3.8
Certain numbers can form a hunting group and can be called by dialling the group number.
A call on your pager can be answered from any telephone within the system.
bc
2a
5
jkl
3d
ef
o
mn
6
5
'exit group'
programmed key
5
3d
6
'answer page'
programmed key
ef
o
mn
your group
number
ef
bc
3d
jkl
6
2a
bc
jkl
2a
your pager beeps
no. of group to be called
• Temporary exit from your hunting group:/Return into your group:
o
mn
3.9
your group number
Calling a correspondent on his/her loudspeaker
Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.
alert
3.7
OK
ForcedAnsw
your
correspondent
does not reply
Calling an internal correspondent on his/her pager
The number called does not answer and you know that the person called has a pager:
you are connected to the loudspeaker on your correspondent’s
phone (if he/she has the hands free function)
alert
your
correspondent
does not reply
'page' programmed
key
3.10
Sending a written message to an internal correspondent
SendTxtMsg
OK
5
ef
bc
3d
jkl
6
2a
o
mn
number to be
called
14
Sharing
3
• Predefined message:
OK
14
2a
OK
Gotomessage
OR
5
bc
jkl
ef
3d
o
mn
6
enter the no. of
the message to
be sent
(01 to 27)
select the
message to be
sent
OK
Meeting at _:_ (*)
(*) Messages to be completed using numeric keypad
Send a voice message copy
3.11
apply your
choice
5
ef
bc
3d
jkl
6
2a
OK
Voice
display number of new and
old messages
o
mn
personal code
OK
Language
OK
change language of message
OK
Consult
send
message
select message to
copy by consecutive
presses
• Personal message:
Create
OK
create a temporary
personal message*
send message
5
3d
6
ef
bc
3d
jkl
6
#
o
mn
number to
be called
*Create a temporary personal message:
5
ef
bc
jkl
2a
2a
OK
Record
send message
record a comment*
Enter the text: the number pad keys have letters
that you can display by successive presses.
o
mn
OK
Add
OK
Sendcopy
add a correspondent
Position the cursor in the entry field.
send message
• * To record a comment:
Erase last character entered.
OK
Record
#
c
ab
2
5
jkl
3
recording
f
de
o
mn
Enter a digit (keys 0 to 9).
start recording the comment
6
recording
• The 27 standard messages are shown below:
1
2
3
4
5
6
7
8
9
10
11
12
13
OK
Sendcopy
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
Please fetch your fax
Please fetch your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
15
16
17
18
19
20
21
22
23
24
25
26
27
Meeting on ___ (*)
Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
#
Listen
end of recording
OR
Record
re-record a comment
15
OK
replay comment
OK
OK
send message
OK
Sharing
3
Sending a recorded message to a number / a distribution list
3.12
5
ef
bc
3d
jkl
6
2a
OK
Voice
Sendmessage
o
mn
OK
personal code
bc
3d
jkl
6
2a
5
ef
OK
Add
o
mn
number to be
called
other correspondents if necessary
OK
Record
recording
start message recording
OK
Stop
OR
recording
OR
Listen
end of recording;
OR
OK
Record
re-record a message
3.13
OK
replay message
OK
apply
Broadcasting a message on the loudspeakers of a station group
A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:
5
ef
bc
3d
jkl
6
2a
o
mn
speak, you have 20 seconds
OR
number of
broadcast
group
The message will only be broadcast on terminals not in use and which have a
loudspeaker.
16
Keep in touch
4
Other
4.1
Selecting calls to be diverted
4.3
Diverting your calls to your voice message service
When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
OK
Forward
OK
Forward
select the 'Diversion'
function
Allcalls
diversion is acknowledged
select the 'Diversion'
function
select the type of Out/Int
call
4.4
if the type of call is not
appropriate
OK
Immediate»VM
type of call diverted is
displayed
OK
Ext/Int
When you return, consult recorded messages
OR
The light indicates that messages have been received.
all calls
Internal
OR
OK
External
bc
3d
jkl
6
2a
OK
Voice
the new type of forwarded
call is displayed
5
ef
display number of new and old messages
o
mn
personal code
internal or outside calls
4.2
apply
display name of sender, with date, time and
ranking of message
OK
Consult
Diverting calls to another number (immediate diversion)
select message
The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).
Forward
OK
Immediate
5
select the 'Diversion'
function
3d
6
OK
OR
OK
Clear
o
mn
listen to message
erase message
number to be
called
OR
OR
OK
Play
ef
bc
jkl
2a
OK
diversion is acknowledged
Call
OK
call back sender of message
select the number
of your choice
4.5
OK
Sendcopy
OR
Send a copy of a message
Activate/disable the personal assistant
You can make calls, but only the destination number can call you.
17
Settings
OK
Assistant
OK
ON/OFF
OK
On
OK
Display of personal assistant
state (active or not actve)
OR
Off
OK
Keep in touch
4
4.6
Personal assistant: reaching you with one number only
4.8
Forwarding your calls from the receiving terminal (“Follow me”)
You wish to receive your calls in your present location:
Use the “Follow me” function.
Settings
OK
OK
Assistant
Menu
OK
Forward
select type of diversion
InternalNr
OK
dial number of a colleague
or your secretary
MobileNr
dial number of your mobile
or DECT
select the 'Diversion'
function
5
'forward calls'
programmed key
OK
activate/deactivate transfer
to operator
4.9
bc
3d
jkl
6
2a
OR
Operator
ef
bc
3d
jkl
6
2a
o
mn
your extension
number
dial an outside line number
OK
OK
Followme
5
OK
ExternalNr
OK
ef
o
mn
diversion is acknowledged
your extension
number
Applying a selective diversion
You can selectively divert calls, according to the caller’s identity:
4.7
Diverting calls to your pager
diversion is acknowledged
Callers will thus be able to contact you while you are moving around the company:
Forward
OK
Topaging
'selective
diversion'
programmed key
OK
select the 'Diversion'
function
4.10
diversion is acknowledged
OR
Diverting all group calls
You can divert all your group calls to another internal number:
'divert to pager'
programmed key
bc
2a
5
'divert group calls'
programmed key
18
jkl
3d
ef
o
mn
6
number receiving
diversion
diversion is acknowledged
Keep in touch
4
4.11
Cancelling all diversions
Leaving a recorded message for internal callers
4.14
You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.
OK
Forward
OR
OK
Cancelfwd.
OK
Forward
select the 'Diversion'
function
press the 'call
forward' function
key
4.12
Text
OK
Gotomessage
OK
select the 'Diversion'
function
• Predefined message:
Diverting calls when your line is busy (divert if busy)
OK
OR
5
Callers can be diverted to another telephone if you are already on the line.
Forward
OK
Onbusy
OK
c
ab
2
5
select the 'Diversion'
function
jkl
3
o
mn
6
3d
6
o
mn
enter the no. of
the message to
be sent
(01 to 27)
select the
message to be
sent
f
de
ef
bc
jkl
2a
number
receiving
diversion
OK
Language
change language of message
diversion is acknowledged
OK
send
message
• Personal message:
4.13
Gotomessage
Do not disturb
OK
create a temporary
personal message*
You can make your terminal temporarily unavailable for all calls.
*Create a temporary personal message:
Forward
OK
DoNotDisturb
OK
diversion is acknowledged
bc
3d
jkl
6
2a
5
ef
Enter the text: the number pad keys have letters
that you can display by successive presses.
o
mn
select the 'Diversion'
function
Position the cursor in the entry field.
Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.
Erase last character entered.
#
19
bc
2a
5
jkl
ef
3d
mn
6
o
Enter a digit (keys 0 to 9).
send message
OK
apply your
choice
Keep in touch
4
• The 27 standard messages are shown below:
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Call me back
Call me back tomorrow
Call me back at _:_ (*)
Call back _____ (*)
Call the attendant
Call the secretary
I will call back at _:_ (*)
Use paging
Please fetch your fax
Please fetch your mail
Please cancel your forwarding
Visitors are waiting
You are expected at reception
Meeting at _:_ (*)
15
16
17
18
19
20
21
22
23
24
25
26
27
(*)
During consultation of a message, pressing the 'i' key provides access to the following functions (
Meeting on ___ (*)
Meeting on ___ at _:_ (*)
Out for a while
Absent for the rest of the day
Absent, back at _:_ (*)
Absent, back on ___ at _:_ (*)
On vacation, back on ___ (*)
External meeting
External meeting, back on ___ (*)
I am in room nr __ (*)
In a meeting - do not disturb
At lunch
Indisposed
Messages to be completed using numeric keypad
Clear
Erase message.
Call
Call back sender of message.
Sendmessage
Sending a written message to an internal correspondent.
Savetorep
Save the sender's number in your directory.
):
Terminate consultation.
4.15
Consulting written messages
4.16
The light indicates that messages have been received.
number of
messages received
Text
Message notification
A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification
of the message on another telephone.
OK
Settings
display name of sender, with
date, time and ranking of
message
OK
Notification
• Activate/deactivate message notification:
During the display of the information:
ON/OFF
OK
OK
OK
On
OR
OK
Off
Call back the message sender (the message is erased
automatically after the call).
• Enter the number of the set where the notification is to be received:
Next message.
Number
OK
bc
2a
5
jkl
3d
ef
mn
o
6
OK
Previous message.
enter the number
apply
• Change the time slot:
The time slot during which notification is activated can be changed.
Schedule
OK
bc
3d
jkl
6
2a
5
ef
mn
o
change times
20
OK
apply
Managing your charges
5
• At the end of the call, you are called back and you can:
Other
1. Read information concerning call (cost, duration, number of units...).
Charging your calls directly to business accounts
5.1
OK
You can charge the cost of your outside calls to business account numbers.
5
ef
bc
3d
jkl
6
2a
5
password for this
enter the number
internal telephone
of the terminal to
receive the
message
• Adding or changing a business code during a call:
“Business
account code”
programmed key
3d
6
2. Print a charge ticket.
o
mn
enter number for
correspondent
Print
“Business account code during call” programmed key
Finding out the cost of an outside call made for an internal user from
your terminal
5.2
conv.
the call is placed on hold
programmed key
'Meter Total
Recall'
5
ef
bc
3d
jkl
6
2a
o
mn
outside
number
called
Transfer
OK
name of internal user and cost of
call
ef
bc
jkl
2a
o
mn
OK
OR
transfer call to your
correspondent on hold
21
3. Terminate consultation.
OK
OK
OK
Programming your telephone
6
Other
Initializing your voice mailbox
6.1
Modifying your personal code
6.3
Your personal code is used to access your voice mailbox and to lock your telephone.
enter your personal code then record
your name according to voice guide
instructions
light flashes
Your personal code is used to access your voice mailbox and to lock your telephone.
5
ef
bc
3d
jkl
6
2a
6.2
OK
Settings
5
old code
(4 digits)
Customising your voice greeting
bc
3d
jkl
6
2a
o
mn
ef
My options
OK
Password
OK
OK
o
mn
new code
(4 digits)
display requests
confirmation of new
password
You can replace the greeting message by a personal message
As long as your voice mailbox has not been initialized, personal code is 1515.
OK
Settings
Mailbox
OK
OK
Persmessage
6.4
Configuring the telephone ringer
recording
Settings
recording
During consultation of a message, pressing the 'i' key provides access to the following functions: (
Stop
To stop the recording.
Pause
To pause recording.
Record
To record the message again.
OK
My phone
OK
Ringing
)
T Choose the tune:
Melody
OK
OK
select the melody of
your choice (16 tunes)
apply your choice
T Adjusting the ringer volume:
Volume
OK
OK
select the volume of your
choice
(12 levels)
22
apply your choice
OK
Programming your telephone
6
T Activate/disable meeting mode (progressive ringing):
OK
Language
Progressive
OK
On
OR
to activate
OK
Off
to deactivate
Select the language
of your choice
apply your choice
T Activate/deactivate discreet ring mode:
Beeps
OK
OR
OK
Off
to deactivate
5
apply your choice
press and
release
T Adjust ringer volume while a call arrives:
ef
bc
3d
jkl
6
2a
OK
to activate
apply your choice
Make a call using the personal phone book
6.7
On
OK
mn
5
enter the name*
OR
5
your telephone
rings
ef
bc
3d
jkl
6
2a
mn
Enter the text: the number pad keys have letters
that you can display by successive presses.
o
adjusting the ringer volume
Position the cursor in the entry field.
6.5
Adjusting screen brightness
Erase last character entered.
Settings
OK
My phone
OK
Contrast
OK
#
6.8
OR
5
ef
bc
3d
jkl
6
2a
o
mn
Enter a digit (keys 0 to 9).
Programming direct call keys
adjusting screen brightness
bc
3d
jkl
6
2a
6.6
Selecting language
5
one direct call key to
programme
Settings
OK
My options
OK
23
3d
6
o
mn
enter the number
* Enter the name :
call
ef
bc
jkl
2a
OK
o
ef
o
mn
Enter the number
OK
Programming your telephone
6
6.9
Programming an appointment reminder
6.10
Identify the terminal you are on
You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).
• Program a temporary reminder call:
Appointment
3d
jkl
6
2
OK
5
OK
o
mn
enter time of
appointment
press twice
apply the
appointment
time
6.11
• Program a permanent reminder call:
Appointment
OK
OK
Who am I
OR
ef
c
ab
Broadcasting background music on your loudspeaker
You can broadcast background music on the loudspeaker of your telephone (depending on configuration):
5
ef
bc
3d
jkl
6
2a
OK
Choice
OK
o
mn
enter time of
appointment
when telephone is not in use,
background music is played
OK
apply the
appointment
time
(long press)
• At the programmed time, your telephone rings:
same key to cancel (long press)
OK
The music stops when a call is made or received and starts again when you hang up.
If you are in conversation, the display flashes and an audio tone is generated. After
three calls without reply, a temporary request is cancelled but a permanent request
remains in memory.
If your calls are diverted to another terminal, the diversion is not applied to the
reminder call.
6.12
Lock / unlock your telephone
• To cancel your temporary reminder call request:
Lock
OK
5
Appointment
OK
OK
3d
6
o
mn
OK
enter your personal
password
move to the end of enter the reminder
the line
time
• To cancel your permanent reminder call request:
Appointment
ef
bc
jkl
2a
OK
OK
move to the end
of the line
enter the
reminder time
24
your telephone is
locked/unlocked
Programming your telephone
6
6.13
Activating/deactivating 'forced headset' mode
'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver;.
OK
Settings
On
My phone
OR
OK
Off
ForcedHead
OK
OK
activating/deactivating 'forced headset' mode
25
Guarantee and clauses
Independently of the legal warranty
howtoc
that covers this appliance, it is
guaranteed for 1 year, parts and labour, counting from the date indicated
on your invoice.
The invoice will be demanded if making a claim under the warranty. The
warranty does not however apply in the following cases: in the event of use
that does not comply with the instructions given in this user’s manual, faults
or damage caused by natural wear, damage resulting from a cause external
to the appliance (e.g. impact, fall, exposure to dampness, etc.),
noncompliant installation or modifications or repairs carried out by people
who are not approved by the manufacturer or retailer.
Warning: never place your telephone in contact with water. To clean your
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
Earpiece may retain magnetic objects.
The wording is not contractual and may be subject to change. Some
functions of your telephone are controlled by a software key and the
configuration of the unit.
Declaration of compliance
EC: We, Alcatel Business Systems, hereby declare that we assume the
Alcatel 4018 or 4019 product to be compliant with the essential
requirements of Directive 1999/5/CE of the European Parliament and
Council. A copy of the original of this declaration of compliance can be
obtained from your installer.
Alcatel Business Systems, in keeping with its policy of constant product
improvement for the customer, reserves the right to modify product
specifications without prior notice. Copyright © Alcatel Business Systems.
2005. All rights reserved.
MU19002BSAA-O400ed01-1105
26