Aleratec 360105 Printer User Manual

USER GUIDE
Aleratec
RoboJet Disc AutoPrinter™
with Continuous Ink System
Part No. 360105
Copyright/Model Identification
The content of this manual is for informational purposes only and is subject
to change without notice.
This manual is copyright with all rights reserved. Under copyright laws, this
manual and the software described within may not be copied, except in the
normal use of the product(s) described within or to make a backup copy.
Copyright© 2012
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
Aleratec® is a registered trademark and RoboJet Disc AutoPrinter™ is a
trademark of Aleratec, Inc.
Check out Aleratec Online!
• Blog.Aleratec.com
• Facebook.com/Aleratec
• Twitter.com/Aleratec
• YouTube.com/Aleratec
Please record the following information to help expedite any warranty
claim:
Model No. _ _____________________ Serial No.______________________
Date Purchased _________________________________________________
Place of Purchase _______________________________________________
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Radio/TV Interference Statement
The equipment described in this guide emits radio frequency energy. If it
is not installed in accordance with the manufacturer’s instructions, it may
cause interference with radio or television reception.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy.
If not installed and used in accordance with the instruction manual, this
equipment may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be verified by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an electrical outlet on a circuit that is different from
the circuit to which the receiver is connected.
• Consult your dealer or an experienced radio/TV technician for help.
This equipment has been certified to comply with the limits for a Class B
computing device, pursuant to FCC Rules. In order to maintain compliance
with FCC regulations, shielded cables must be used with this equipment.
Operation with non-approved equipment or unshielded cables is likely to
result in interference to radio and TV reception. The user is cautioned that
changes and/or modifications made to this equipment, without the approval
of manufacturer, could void the user’s authority to operate this equipment.
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Table of Contents
Introduction........................................................................................1
Product Features......................................................................................1
Included Items.........................................................................................1
Key Items.................................................................................................2
Precautions........................................................................................3
Location...................................................................................................3
Printer Requirements...............................................................................4
Installation..........................................................................................5
Unpacking the Unit..................................................................................5
Printer Installation...................................................................................5
Minimum Hardware and Software Requirements...................................6
Operation.................................................................................................6
Transportation..........................................................................................6
Installing Aleratec’s RoboJet Disc Autoloader Software.........................7
Setup Autoloader.....................................................................................9
Using the RoboJet AutoPrinter................................................13
Powering on the Printer.........................................................................13
Getting to know the Aleratec Autoloader application............................16
Using the Aleratec RoboJet Disc Autoloader Application.....................18
Troubleshooting..............................................................................20
Specifications..................................................................................24
Technical Support...........................................................................26
Service and Support........................................................................27
Technical Support FAX Back Form................................................30
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Introduction
Thank you for purchasing the Aleratec RoboJet Disc AutoPrinter with
Continuous Ink System. Please read this User Guide thoroughly before
using this product.
Note: Included printer comes with separate User Guide. Please review printer
User Guide before installing Disc Autoloader to printer and using Disc AutoPrinter.
Product Features
The Aleratec RoboJet Disc Autoloader is a fully automatic disc printing
system. Features include:
▪▪
▪▪
▪▪
▪▪
Up to 100-disc capacity
High-capacity continuous ink system
Add more blanks and remove finished discs while the system is printing
6-color process and up to 5,780 DPI resolution
▪▪ Easy installation
Included Items*
E
A
F
B
C
G
D
A.
B.
C.
D.
USB2.0 Hub
USB cable
Disc Bin, 50 and 100 Disc Capacity
Power Adapter cable
E. Disc Bin, 100-Disc Capacity
F. Disc Bin, 50-Disc Capacity
G. 2 Autoloader Disc Trays (one is
already in the Autoloader unit)
*See included printer User Guide for items that should be included with printer.
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1
Introduction
Key Items on the Disc Autoloader
D
A
E
B
F
C
A.
B.
C.
D.
2
Disc Holder Post Slots
Disc Load Mechanism
Disc Bin Holder
Autoloader Disc Tray
G
E. Printer Mode Switch
F. USB Port
G. Power Port
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Precautions
Before installing your RoboJet Disc AutoPrinter with Continuous Ink System,
please read the following.
Location
Avoid placing the RoboJet Disc AutoPrinter with Continuous Ink System in a
location subject to:
• High humidity
• Mechanical vibration
• High temperature
• Direct sunlight
• Excessive dust
• Electromagnetic radiation
1. Choose a flat, level surface for the printer and disc autoloader
near a table edge. (This is important because the disc bin will
hang over the table edge once installed)
2. Allow adequate clearance for moving parts.
3. Do not place near heat sources such as radiators or air ducts, or
in a place subject to direct sunlight, excessive dust, mechanical
vibration or shock.
4. Good care will help assure maximum product life. Improper
operating environment and misuse may void the warranty.
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Precautions
Printer Requirements
The disc autoloader is designed to work specifically with the included inkjet
printer. Installation on other printers is not supported and will void your warranty.
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Installation
Unpacking the Unit
Set the components on a flat, level surface that will hold the printer, autoloader
and your PC. Next, carefully remove the packing material that contains the above
items. Then place all shipping materials back into the shipping carton for future
use.
Note: It is important to keep the original shipping container and packaging.
In the event you misplace your packaging and need to ship the RoboJet Disc
AutoPrinter with Continuous Ink System, you must first contact the service
department to purchase a new shipping container for a small fee.
Check for all the components and proceed to the next step.
Printer Installation
Install Printer:
Follow the instructions that came with the printer and install the printer. Connect
the printer to your computer using the included hub.* Make sure all required
supporting software and drivers are installed successfully and are working
properly.
USB2.0 Hub
Note: The printer and disc autoloader must both be connected to your PC using the
included hub in order for the RoboJet Disc Autoloader Software to work properly.
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Installation
Minimum Hardware and Software Requirements
It is recommended that you operate your new RoboJet RoboJet Disc AutoPrinter
with Continuous Ink System with PC systems that exceed the minimum hardware
requirements to ensure smooth and efficient operation.
Pentium III 1GHz, 1GB DRAM (2GB DRAM recommended)
Windows 7, XP, Vista, 2000 SP4
Available USB2.0 port
Operation
Do not move any part of the RoboJet Disc AutoPrinter with Continuous Ink
System during operation. This may cause it to malfunction during operations.
Avoid exposing RoboJet Disc Autoloader to sudden changes in temperature
as condensation may form inside. Operating the RoboJet Disc AutoPrinter
immediately after a sudden increase in temperature may result in damage.
Transportation
Keep the original packing materials for future moving or shipping of the
RoboJet Disc AutoPrinter with Continuous Ink System.
WARNING
When transporting the included printer, be sure to follow the included
transportation instructions EXACTLY. These instructions can be found
in the printer guides and included materials. FAILURE TO FOLLOW
THESE INSTRUCTIONS EXACTLY WHEN TRANSPORTING THE
PRINTER WILL VOID THE WARRANTY FOR THIS PRODUCT.
Aleratec does not recommend shipping the printer for any reason once it has
been filled with ink unless it is being shipped to Aleratec for service with an
approved RMA number (provided by Aleratec Technical Support.)
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Installation
Installing Aleratec’s RoboJet Disc AutoPrinter Software
Note: Be sure to install the printer first by following the instructions
included in the printer box.
1. When you place the installation CD into your computer’s drive, the
installation screen should appear.
If you do not see this, it means that the Windows autorun feature is disabled
and you have to start this program manually. In order to do it you have to go
to “My Computer” (Windows XP) or “Computer” (Windows Vista/7), rightclick on the CD/DVD drive that you are using, select “Explore/Open” and
double-click on AUTORUN.exe. If your PC does not have an optical drive
that can read CDs, contact Aleratec support with your purchase information.
2. Install the Prolific Driver.
3. Install the .NET Framework.
4. Click RoboJet Disc Autoloader on the installation menu to begin the
installation process. If a “User Account Control” message pops up on
your screen, please click “Yes” to proceed.
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Installation
Installing Aleratec’s RoboJet Disc AutoPrinter Software
5. The setup wizard will guide you through several screens to configure
the installation. Choose a “Typical” setup and continue on until the
installation is complete.
6. Once the installation has been completed successfully, you will see
shortcuts for the “Aleratec RoboJet Disc Autoloader” application on
your desktop.
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Installation
Set Up Disc Autoloader
1. Make sure that the printer is OFF when setting up the disc autoloader.
Open manual feed door on printer.
2. Remove printer “paper feed” tray.
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Installation
3. Insert disc autoloader into printer “disc tray” slots at a 45 degree
angle.
45˚
4. Lay disc autoloader down on table.
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Installation
5. Insert disc holder posts.
6. Attach disc bin.
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Installation
7. Attach power cord and plug into power outlet.
8. Attach included USB cord into included USB2.0 hub and attach hub to
the computer. Both the printer and disc autoloader must be connected to
your PC using the included USB2.0 hub in order for the disc autoloader
software to work properly.
USB2.0 Hub
Note: Make sure the RoboJet software/driver installation is complete before
connecting the disc autoloader to the computer.
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Using the RoboJet Disc AutoPrinter
Powering on the Printer
The design of the printer does not allow for it to power on properly with a disc
tray attached. Because of this, the disc autoloader is designed with a physical
“Printer Mode Switch” that can be used to simulate the absence of the disc tray.
Whenever the printer is powered on, the Printer Mode Switch must be in the
paper mode which is indicated by a paper icon indicating the switch position.
Once the printer has initialized and shows a steady green light on its power
button, then the Printer Mode Switch can be pushed forward to the disc icon
position, which signals to the printer that discs are to be printed.
Printer Mode Switch
Disc Position
Paper Position
1. Move Printer Mode Switch to paper position.
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Using the RoboJet Disc AutoPrinter
Powering on the Printer
2. Power on the printer.
3. Wait for printer to initialize and show a steady green indicator on its
power button.
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Using the RoboJet Disc AutoPrinter
Powering on the Printer
4.
Move Printer Mode Switch to the disc position.
5. Load blank discs.
Note: The RoboJet Disc AutoPrinter with Continuous Ink System can process up
to 100 standard discs. However, Aleratec HydroGuard inkjet printable discs have
a special printable surface that resists moisture, smears and smudges, and is
slightly thicker than standard discs. As a result, the unit can only process up to 85
HydroGuard discs before completed discs in the output bin must be removed. Some
types of discs are also “stickier” than others, especially when taken from a brand
new spindle. It often helps to “fan” these discs prior to loading them into the disc
autoloader (briefly separate each individual disc from the one above and below it
on the spindle).
6. Now you are ready to print discs!
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Using the RoboJet Disc AutoPrinter
Getting to know the RoboJet Disc Autoloader application
A
B
G
C
H
D
I
E
J
F
K
A. Printer Status Panel – Shows the status of your disc autoloader
equipped printer, if one is detected.
B. Dry Disc Timeout – Sets a delay before dropping a completed disc into
the bin for discs that need a little more time to dry.
C. Refresh Devices button – Rescans your hardware to identify your disc
autoloader equipped printer.
D. Flip Down button – Sends a command to the disc autoloader to release
a disc that is in the disc tray to the disc bin.
E. Tray In button – Sends a command to the disc autoloader to load the
disc tray into the printer.
F. Device Status – Shows the status of disc autoloader.
G. Unload Disc Vibration Number – “Disc vibrations” are used to insure
that discs are dispensed properly by vibrating the tray hinge. This sets the
number of additional vibrations (on top of the preset of 2 vibrations).
H. Load Disc button – Sends a command to the disc autoloader to load a
disc into the disc tray.
I. Flip Up button – Sends a command to the disc autoloader to reset the
disc release hinge on the disc tray to its normal position.
J. Tray Out button – Sends a command to the disc autoloader to unload
the disc tray from the printer.
K. Start Autoloader button – Prepares the disc autoloader for printing
discs. The autoloader application must be running before any disc print
jobs can be started.
Note: Closing the RoboJet Disc Autoloader application will minimize it to your
System Tray.
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Using the RoboJet Disc AutoPrinter
Getting to know the RoboJet Disc Autoloader application
1. Once you’ve run the Aleratec RoboJet Disc Autoloader Application, the
program will automatically scan for a disc autoloader equipped printer.
If the correct components are not found, the Device Status will display
“Device Not Ready” and no printer will show up in the Printer Status
Panel.
If this happens, please check that your printer and disc autoloader are
installed correctly and being recognized properly by your computer. Once
all the components are installed properly, click the “Refresh Devices”
button to rescan your computer’s hardware.
Successful detection will show a “Device Ready” status.
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Using the RoboJet Disc AutoPrinter
Using the Aleratec RoboJet Disc Autoloader Application
2. To begin printing, just click on the “Start Autoloader” button. The
Device Status will show “Autoloader Started”.
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Using the RoboJet Disc AutoPrinter
Using the Aleratec RoboJet Disc Autoloader Application
3. You may now use Epson Print CD or any other optical disc printing
application to print your discs. When configuring the print settings,
make sure to choose the appropriate media type for the printer.
4. When your discs are printing, an Epson “CD/DVD tray not set
correctly” warning message will appear. Please ignore this warning.
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Troubleshooting
1. Autoloader not being detected.
▪▪ Make sure that both the printer and disc autoloader are connected to
the computer using the included USB2.0 hub and that they are
connected to the correct hub ports.
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Troubleshooting
2. Disc is loading, but nothing is getting printed.
▪▪ There is a problem with your printer installation. Check to make
sure that your printer is being detected properly and that you can
print from it. Make sure the disc autoloader unit is positioned
correctly (see page 3).
3. Epson “CD/DVD tray not set correctly” warning message appears
when printing.
▪▪ This is normal. Please ignore.
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Troubleshooting
4. “Source Selected..” Error
▪▪ The printer is still in “paper” printing mode instead of “disc”
printing mode. Push the Printer Mode Switch on the disc autoloader
to the “disc” position.
Disc Position
Printer Mode Switch
Paper Position
5. “Unload Disc Error”
▪▪ A completed disc has not been dispensed properly into the disc
collection bin. Clear the disc and click the “Continue” button.
6. “No Disc Loaded..” Error
▪▪ There are not enough blank discs in the disc autoloader to complete
the job. Load blank discs and click the “Continue” button.
This error can also happen when a completed disc has not been
dispensed properly. If this is the case, clear the disc(s) and click the
“Continue” button.
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Troubleshooting
7. Disc tray hinge gets stuck in the “open” position.
1. Abort any ongoing processes.
2. Stop the RoboJet Disc Autoloader application by clicking the
“Stop Autoloader” button
3. Click the “Tray Up” button on the RoboJet Disc Autoloader screen
8. Disc tray gets misaligned (not being pulled into the disc autoloader
correctly).
1. Abort any ongoing processes
2. Stop the RoboJet Disc Autoloader application by clicking the
“Stop Autoloader” button
3. Slide the Printer Mode Switch to the “paper” position
4. Remove the disc autoloader from the printer
5. Click the “Tray In” button on the RoboJet Disc Autoloader screen
6. Push the disc tray back into the unit and make sure the “B”
and “C” arrows are aligned
7. Make sure the disc autoloader is positioned correctly (see page 3).
c
B
S
c
B
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Troubleshooting
7. Click the “Tray Out” button so that the tray is pulled into the disc autoloader
c
S
c
S
8. Reattach the disc autoloader to the printer and slide the Printer
Mode Switch back to the “disc” position
9. The disc bin is getting too full for operation prior to 100 discs.
▪▪ Optical discs vary in thickness depending on the type,
manufacturing and coatings. Thicker discs will take up more space
in the disc bin and reduce the total capacity of the disc autoloader.
The unit has been designed so that you can remove completed discs
while a job is in progress, allowing you to increase a job’s capacity.
10. Discs are frequently getting stuck when being loaded from the
dispenser or dropping into the disc bin.
▪▪ Some types of discs are also “stickier” than others, especially when
taken from a brand new spindle. It often helps to “fan” these discs
prior to loading them into the disc autoloader (briefly separate each
individual disc from the one above and below it on the spindle).
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Specifications
Disc Capacity
• 100
System Requirements
• Pentium III 1GHz, 1GB DRAM (2GB DRAM
recommended) Windows 7, XP, Vista, 2000 SP4
• 2 Available USB2.0 ports
Operation Environment
• Operating Temperature: 50º F to 90º F (10º C to 32º C)
• Humidity: 15% to 80%
Disc Autoloader Dimensions • Width
(without disc bin or guide rods) • Height
• Length
12.75 inches (324mm)
7.75 inches (197mm)
11 inches (280mm)
Printer Dimensions
• Width
• Height
• Length
21.1 inches (537mm)
7.4 inches (188mm)
11.4 inches (289mm)
Disc Autoloader Weight
• 1.2kg / 2.6lb
Printer Weight
• 6.2kg / 13.7lb
Disc Autoloader
Electrical Specifications
• Input Voltage
• Input Frequency
100-240V AC
50/60 Hz
Printer
Electrical Specifications
• Input Voltage
• Input Frequency
100-120V AC
50/60 Hz
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Specifications
For best results we recommend:
Aleratec HydroGuard Inkjet Printable Duplicator Grade DVD/CD recordable media (90Pack CD-R part number: 110119, DVD+R part number: 300117, and DVD-R part number:
230116).
••
••
••
••
Smear, Smudge and Water-Resistant Disc Surface
Glossy inkjet printable surface with uniform whiteness from hub to outer edge
Superior Print Quality with bright, vibrant colors
Quick Drying Disc Surface
Aleratec Inkjet Printable Duplicator Grade
Blu-ray recordable, 25-Pack media
(4x BD-R part number: 370102,
6x BD-R part number: 370104).
Check the Aleratec website at www.aleratec.com for additional Inkjet printable media.
RoboJet Disc AutoPrinter Ink, Black, Part #410100
RoboJet Disc AutoPrinter Ink, Cyan, Part #410101, ERP $64.99
RoboJet Disc AutoPrinter Ink, Magenta, Part #410102, ERP $64.99
RoboJet Disc AutoPrinter Ink, Yellow, Part #410103, ERP $64.99
RoboJet Disc AutoPrinter Ink, Light Cyan, Part #410104, ERP $64.99
RoboJet Disc AutoPrinter Ink, Light Magenta, Part #410105, ERP $64.99
RoboJet Disc AutoPrinter Ink, Black, 2-Pack, Part #410106, ERP $114.99
RoboJet Disc AutoPrinter Ink, Color 5-Pack (C, M, Y, LC, LM), Part #410107, ERP $269.99
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Technical Support
After reading this User Guide, if you need additional assistance with this
product, please contact Aleratec Technical Support. Our technical staff will
be happy to assist you, but they may need your help to better assist you.
Calling Aleratec Technical Support without all the necessary information
can be both time consuming and frustrating. Therefore, please try to have
the following information ready before calling:
1. Serial Number - the serial number is located on the bottom of the
RoboJet Disc Autoloader.
2. Any questions or problems, please provide enough information so our
technical staff can recreate and diagnose it.
Technical Support Addresses and Phone Numbers
XX By e-mail: support@aleratec.com m – Skype: support.aleratec.com
XX By Telephone: 1-818-678-0484
Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific
Time, Monday through Friday, excluding U.S. holidays.
Please try to call from a phone near your computer system.
XX Access is available 24 hours a day, 365 days a year, via:
The World Wide Web at: www.aleratec.com
FAX at: 1-818-678-0483
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Service and Support
Aleratec, Inc., Limited Warranty
This Limited Warranty covers defects encountered in the course of
normal use of this product and does not apply to damage from improper
use, abuse, accidents, unauthorized service, or inadequate preparation
and packaging when shipping the product to Aleratec, Inc. This
warranty does not cover excessive ink contamination or failure related
to the use of ink refills not authorized by Aleratec, Inc..
Aleratec, Inc. provides the following limited warranty for this product
only if the product was originally purchased for use, not re-sale, from
Aleratec, Inc., an Aleratec, Inc. authorized dealer or distributor, or any
other Aleratec, Inc. approved reseller for this product. This product is
warranted to be free from defects in workmanship and material for a
period of 90 days from the date of your original purchase or up to 3000
prints.
If the product fails during normal and proper use within the warranty
period, Aleratec, Inc. will, at its option, repair or replace the product at
no cost (except shipping and insurance). This limited warranty does not
include service to repair damage from improper installation, accident,
disaster, misuse, abuse, or modifications to the subsystem, or by any
other causes unrelated to defective materials or workmanship.
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Service and Support
Please Note:
This Warranty is valid only within the United States and Puerto Rico,
and applies only to products that are new and unopened on the date
of purchase. For areas outside the United States and Puerto Rico,
contact the authorized dealer from whom you purchased this product to
determine which warranty, if any, applies.
THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND
EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE
LIABILITY OF ALERATEC, INC., AND IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OF ITEMS FOR A PARTICULAR PURPOSE.
Your sole remedy shall be repair or replacement, with new or
refurbished components, as provided in this Limited Warranty.
Aleratec, Inc. shall not be liable for any direct, indirect, special
incidental products or consequential damages, including, but not
limited to, any loss of data or loss of profits or business, regardless of
the form of action or theory of liability resulting from any defect in,
or use of, this product (even if Aleratec, Inc. has been advised of the
possibility of such damages).
In any event, the liability of Aleratec, Inc. under this Limited Warranty,
for damages to you or any third party, regardless of the form of action
or theory of liability, shall not exceed the purchase price you paid for
this product.
Some states do not allow limitations of the disclaimer of implied
warranties, the period an implied warranty lasts, or the exclusion or
limitation of incidental or consequential damages, so the exclusions and
limitations stipulated in this Limited Warranty may not apply to you.
This Limited Warranty gives you specific legal rights, and you may
have other rights which vary from state to state.
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Service and Support
To Obtain Warranty Service:
You must ship your subsystem to the authorized dealer where your
subsystem was purchased within the 90 day warranty period and no
later than thirty days after discovery of claimed defect, whichever
occurs first. In either case, you must provide proof of original purchase
before any warranty service can be performed. Products and parts
provided as a result of warranty service may be other than new but
will be in good working order and become your property at the time of
exchange. At the same time, the exchanged products or parts become
the property of Aleratec, Inc.
When shipping the subsystem for service, you agree to insure the
system, to prepay shipping charges, to prepare the system as instructed
and to use the original shipping container or equivalent. Any service
outside the scope of this limited warranty shall be at Aleratec, Inc.’s or
its Authorized Service Provider’s rates and terms then in effect.
This warranty gives you specific legal rights; you may also have other
rights which vary from state to state.
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Technical Support FAX Back Form
Aleratec, Inc.
Technical Support Fax Back Form
Please record the following information to help expedite any warranty claim:
Model No.:_ _____________ Serial No.: _____________________________
Date Purchased: ________________________________________________
Place of Purchase:_______________________________________________
To: Technical Support Group FAX: 1-818-678-0483
FROM:_ _____________________FAX: _____________________________
E-MAIL: _ ____________________________________________________
RE:_ ________________________TEL: _____________________________
DATE:________________# OF PAGES: _____________________________
I am experiencing the following problems with my RoboJet Disc AutoPrinter:
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
_____________________________________________________________
By answering these questions, your problem will be solved more rapidly.
Make copies as necessary. You can reach us electronically at: www.aleratec.
com on the internet.
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Document Number: 360105_UG_ENG_Rev. A Specifications subject to change without notice.
Copyright © 2012
Aleratec, Inc.
9851 Owensmouth Avenue
Chatsworth, CA 91311 U.S.A.
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