Alliance Laundry Systems 201959R1 Washer User Manual

for your
topload
washer
Inside . . .
Safety Information . . . . . 3
Operation . . . . . . . . . . . . . . 6
Clothing Care . . . . . . . . . . . 15
Maintenance . . . . . . . . . . . 17
Troubleshooting . . . . . . . . 20
Part No. 201959R1
www.comlaundry.com
November 2010
WA R N I N G
For your safety and to reduce the risk of fire or an explosion, do not store or use
gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
W022
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© Copyright, Alliance Laundry Systems LLC – DO NOT COPY or TRANSMIT
Safety Information
Explanation of Safety
Messages
NOTE: The word “NOTE” is used to communicate
installation, operation, maintenance or servicing
information that is important but not hazard
related.
Throughout this manual and on machine decals, you
will find precautionary statements (“DANGER,”
“WARNING,” and “CAUTION”) followed by specific
instructions. These precautions are intended for
the personal safety of the operator, user, servicer,
and those maintaining the machine.
Important Safety Instructions
Save These Instructions
WA R N I N G
DANGER
To reduce the risk of fire, electric shock,
serious injury or death to persons when
using your washer, follow these basic
precautions:
Indicates an imminently hazardous
situation that, if not avoided, will
cause severe personal injury or death.
W023
1. Read all instructions before using the washer.
WA R N I N G
2. Refer to the Grounding Information in the
Installation Instructions for the proper
grounding of the washer.
Indicates a hazardous situation that, if
not avoided, could cause severe
personal injury or death.
3. Do not wash articles that have been previously
cleaned in, washed in, soaked in, or spotted
with gasoline, dry-cleaning solvents, or other
flammable or explosive substances as they
give off vapors that could ignite or explode.
CAUTION
4. Do not add gasoline, dry-cleaning solvents, or
other flammable or explosive substances to
the wash water. These substances give off
vapors that could ignite or explode.
Indicates a hazardous situation that, if
not avoided, may cause minor or
moderate personal injury or property
damage.
Additional precautionary statements
(“IMPORTANT” and “NOTE”) are followed by specific
instructions.
IMPORTANT: The word “IMPORTANT” is used to
inform the reader of specific procedures where
minor machine damage will occur if the procedure
is not followed.
© Copyright 2010, Alliance Laundry Systems LLC
All rights reserved. No part of the contents of this book may be reproduced or
transmitted in any form or by any means without the expressed written consent of the publisher.
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5. Under certain conditions, hydrogen gas may
be produced in a hot water system that has
not been used for two weeks or more.
HYDROGEN GAS IS EXPLOSIVE. If the hot
water system has not been used for such a
period, before using a washing machine or
combination washer-dryer, turn on all hot
water faucets and let the water flow from
each for several minutes. This will release any
accumulated hydrogen gas. THE GAS IS
FLAMMABLE. DO NOT SMOKE OR USE AN
OPEN FLAME DURING THIS TIME.
15. Install the washer according to the
Installation Instructions. All connections for
water, drain, electrical power and grounding
must comply with local codes and be made by
licensed personnel when required. Do not do it
yourself unless you know how!
16. To reduce the risk of fire, clothes which have
traces of any flammable substances such as
vegetable oil, cooking oil, machine oil, flammable
chemicals, thinner, etc. or anything containing
wax or chemicals such as in mops and cleaning
cloths, must not be put into the washer. These
flammable substances may cause the fabric
to catch on fire by itself.
6. Close supervision of children is necessary
when the washer is used near children. This is a
safety rule for all appliances.
17. Do not use fabric softeners or products to
eliminate static unless recommended by the
manufacturer of the fabric softener or
product.
7. Before the washer is removed from service or
discarded, remove the lid to the washing
compartment.
8. Do not reach into the washer if the washtub or
agitator is moving.
18. Keep your washer in good condition. Bumping
or dropping the washer can damage safety
features. If this occurs, have your washer
checked by a qualified service person.
9. Do not install or store the washer where it will
be exposed to water and/or weather.
10. Do not tamper with the controls.
19. Replace worn power cords and/or loose plugs.
11. Do not repair or replace any part of the
washer, or attempt any servicing unless
specifically recommended in the usermaintenance instructions or in published userrepair instructions that you understand and
have the skills to carry out.
20. Be sure water connections have a shut-off
valve and that fill hose connections are tight.
CLOSE the shut-off valves at the end of each
wash day. Replace fill hoses every five years.
21. Lid MUST BE CLOSED any time the washer is
to agitate or spin. DO NOT by-pass the lid
switch by permitting the washer to agitate or
spin with the lid open. A brake will stop the
washtub within seconds if the lid is opened
during spinning. If the washtub does not stop
when the lid is opened, remove the washer
from use and call the service person.
12. To reduce the risk of an electric shock or fire,
DO NOT use an extension cord or an adapter
to connect the washer to the electrical power
source.
13. Use your washer only for its intended purpose,
washing clothes.
22. Check washer for water leaks after each use. If
water is found, turn off the water supply and
call for service immediately. Don’t use washer
until it is repaired by an authorized service
agent.
14. ALWAYS disconnect the washer from
electrical supply before attempting any
service. Disconnect the power cord by
grasping the plug, not the cord.
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NOTE: The WARNING and Important Safety
Instructions appearing in this manual are not
meant to cover all possible conditions and
situations that may occur. Observe and be aware
of other labels and precautions that are located
on the machine. They are intended to provide
instructions for safe use of the machine. Common
sense, caution and care must be exercised when
installing, maintaining, or operating the washer.
23. If the washer’s volume or type of sound
changes from what is normally heard, call an
authorized service agent immediately to
prevent possible damage to other
components.
24. Never start a cycle and leave the property
without first checking to make sure the wash
cycle is complete.
25. Always read and follow manufacturer’s
instructions on packages of laundry and
cleaning aids. Heed all warnings or
precautions. To reduce the risk of poisoning or
chemical burns, keep them out of the reach of
children at all times (preferably in a locked
cabinet).
Always contact your dealer, distributor or service
agent about any problems or conditions you do not
understand.
26. Always follow the fabric care instructions
supplied by the garment manufacturer.
27. Never operate the washer with any guards
and/or panels removed.
28. DO NOT operate the washer with missing or
broken parts.
29. DO NOT by-pass any safety devices.
30. Failure to install, maintain, and/or operate this
machine according to the manufacturer's
instructions may result in conditions which
can produce bodily injury and/or property
damage.
31. Replace washer fill hoses every five years.
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Operation
Before Washing
Prepare Wash Load
Empty Pockets and Cuffs
Make sure all pockets are empty and turn them
inside out. One bobby pin, metal or plastic toy, nail
or sharp object in a load can catch laundry and
cause tears. Facial tissue left in a pocket will
produce extreme “lint”. A crayon or lipstick in a
wash load may cause stains that cannot be
removed. Roll down cuffs and shake out grass, sand
and gravel.
TLW1990N
TLW1990N
Mend Rips and Tears
3. Sort by Temperature:
Separate items into loads
that can be washed in cold,
warm or hot water.
Little holes can become bigger in the washer. Mend
holes and tears before placing garments in the
washer.
Close Zipper and Fasten Hooks
Check For Colorfastness
TLW1991N
5. Sort Lint “Shedders” From Lint “Receivers”:
Some fabrics attract lint and should not be
washed with lint-shedding loads. Lint
shedders are cottons, terry towels, chenille
bedspreads, rugs and clothes that have been
heavily bleached.
Squeeze a portion of garment in warm or hot sudsy
water. If the color bleeds or runs, wash the item
separately in cold water.
Sort Items
Different items use different wash cycles and
temperatures. Always follow the manufacturer’s
care label. Proper sorting is easy if you follow a few
guidelines:
2. Sort by Fabric and Construction:
Separate items into loads of
cottons/linens, permanent press,
synthetics/blends/poly knits, and
delicates.
TLW1991N
4. Sort by Type and Amount of
Soil:
Heavily soiled clothes will need extra
treatment. Lightly soiled clothes can become
dingy if washed with heavily soiled items.
These can catch on garments in a wash load and
tear them. Tie belts and sashes so they won’t wind
around clothes.
1. Sort by Color:
Separate items into loads of
whites, darks, lights and noncolorfast.
Cold
Lint receivers are synthetics, permanent or
durable press, knits (including socks),
corduroy, and other smooth fabrics.
Pretreat
Whites
Pretreat shirt collars and cuffs with a pretreat
product or liquid detergent when placing them in
the washer. Before washing, treat special stains
individually.
TLW1991
TLW1991N
Cottons
TLW1991
TLW1991N
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• When washing very large items, do not fill
washtub as full as with other loads.
WA R N I N G
Water Level
Do not wash or dry items soiled with
vegetable or cooking oils. Some oils
may remain after washing and may
cause the fabric to catch on fire by
itself.
• The water level in your washer should fit the
size of your wash load. Small loads will use
lower water levels. There must be enough
water in the washtub to allow items to move
and turn over freely.
W527
Loading the Washer
Wrong Water Level for
Size of Load
Right Water Level for
Size of Load
NOTE: Always add detergent first.
Load Articles
• Load items by the amount of space they take
up, not by their weight. Mix large and small
items in a load to get the best washing
results.
TLW1993N
TLW1993
• Drop items loosely into the washtub. The bulk
of the clothes rather than the weight will
determine load size. Do not pack items in or
wrap them around the agitator. Overloading
can cause poor cleaning, excessive wrinkling
and tears.
• Overloading the washtub can result in poor
washing and rinsing.
• Overloading may also cause wrinkling and
tearing of items.
IMPORTANT: If in doubt, always use a higher water
level. Most average loads will require a water
setting between Medium and Extra Large. Failure
to have the correct volume of water relative to
the load will increase the incidence of excessive
lint.
• Reset (OPTIONAL)
Use the RESET if agitation has started and
more water is needed for the load.
TLW1992N
TLW1992N
• Items should move freely through the wash
water for best cleaning results. Items should
rollover, sink and then reappear.
Load Sizes
Mini (Select Models)
Small
Medium
Extra Large
1-2 permanent press dress shirts or 2 pillow cases or 1 lightweight dress or similar
size load
3-4 permanent press dress shirts or 1 twin sheet, 1 pillow case or 1-2 lightweight
dresses
6-7 permanent press shirts or 2 twin sheets, 2 pillow cases or 8 standard bath
towels, 6 wash cloths
8-9 shirts, 5 pair polyester pants or 2 queen size sheets, 4 pillow cases,
2 nightgowns, 1 pair men’s pajamas or 1 queen size bedspread
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Wash Temperature
Energy
Hot Water
You can save energy when washing by following a few
guidelines:
Hot water will give the best results of cleaning and
sanitizing, but it is not suitable for all items. It is
best for sturdy whites and colorfast items, heavily
soiled items and diapers.
1. Heating water accounts for the greatest
energy expense when washing. Save on heating
water by using warm or cold washes as well as
cold rinses.
Warm Water
2. Wash full loads, but do not overload.
By using warm water, there is less chance of color
loss in items. Warm water also reduces wrinkling in
permanent press items. Use with light and
moderate soils, non-colorfast or dark colors,
permanent press, silks, woolens, nylon, and acrylic.
3. Use soak cycles for heavily soiled items to
reduce wash times.
4. Select a shorter wash time for lightly soiled
items.
Cold Water
Cold water is less effective in cleaning than hot or
warm water, but it does minimize wrinkling and color
fading. Use it for washing extra-sensitive clothes
and for the rinsing of all fabrics.
NOTE: In wash temperatures colder than 60oF
(15oC), detergents do not dissolve well. This may
cause ineffective cleaning, or lint and residue to
form.
120°F
(49oC)
HOT
100oF
(37oC)
WARM
60oF
(15oC)
COLD
TLW1994N
Wash Temperature Guide
Water Temperature
Use
Comments
HOT
(approximately 120°F [49°C],
as determined by outside water
supply)
•
•
•
•
Sturdy whites and colorfast items
Work clothes
Soiled items
Diapers
•
WARM
(approximately 100ºF [37°C],
as determined by outside water
supply)
•
•
•
•
Light and moderately soiled items
Non-colorfast or dark colors
Permanent press
Silks, woolens, nylon, acrylic
•
•
•
Reduces wrinkling in permanent
press fabrics
Less fading
Reduces shrinking in knits
COLD
(approximately 60ºF [15°C], as
determined by outside water
supply)
•
•
•
Rinsing of most items
Non-colorfast fabrics
Extra sensitive clothing
•
•
•
•
Saves energy
Reduces color fading
Reduces wrinkling
Reduces shrinking
•
Best cleaning for heavily soiled
items
Best for sanitizing
NOTE: Some models regulate the hot and warm temperatures to save energy costs. In these models,
hot water is approximately 102ºF (39°C) and warm water is approximately 80°F (26°C).
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Operating Your Washer
Delicate Cycle
Wash delicate items usually washed by hand on
this cycle. A full tub of water is recommended (even
for small loads) to allow the delicate items to move
freely through the water. More water helps reduce
fabric wear, wrinkling, and provides for a clean wash.
WA R N I N G
To reduce the risk of fire, electric shock,
serious injury or death to persons, read
the Safety Information section before
operating your washer.
On this cycle, the agitation during the wash portion
of the cycle is not constant. The wash will alternate
between a period of agitation and a period of
pausing. This continues until advancing to the spin
portion of the cycle.
W522
Determine Proper Cycle
There are two settings in the DELICATE cycle –
Normal and Light. On some models, the number
shown next to these settings is the length of time
in minutes. (For example: Setting the timer on
Normal will be nine minutes, including short periods
of agitation and long periods of soaking.)
(Some cycles may not be included on your model)
Regular Cycle
Use for sturdy items, like play or work clothes,
towels, T-shirts, etc. The wash time selection will
depend on the type of fabric and the amount of soil.
For the best results when cleaning heavily soiled
items, use a longer wash time (15 minutes
maximum). Lightly soiled items require less wash
time and spin out.
Soak/Prewash (on select models only)
Use for heavily soiled or stained clothing. During
the SOAK/PREWASH setting, the washtub will fill
with water, agitate for a reduced period of time,
pause for approximately 12 minutes, and spin out
to complete the cycle.
There are three settings in the REGULAR cycle –
Extra Clean, Normal and Light. On some models, the
number shown next to these settings is the length
of agitation in minutes. (For example: Setting the
timer on Extra Clean will be a 15 minute agitation.)
Permanent Press Cycle
Use for permanent press items and synthetics.
The wash time selection will depend upon the type
of fabric and amount of soil.
There are two settings in the PERMANENT PRESS
cycle – Normal and Light. On some models, the
number shown next to these settings is the length
of agitation in minutes. (For example: Setting the
timer on Normal will be a nine minute agitation.)
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To Wash Clothes
3. Add clothes loosely into the washtub.
IMPORTANT: Before using your new washer, make
sure the washer cord is plugged into a 120 Volt
electrical outlet that has the proper grounding
and polarity. Make sure the washer hoses are
connected to the hot and cold water faucets, and
that the faucets are turned on. Be sure the drain
hose is not kinked and is inserted into a drain.
Refer to the INSTALLATION INSTRUCTIONS for
details of proper washer installation.
TLW1996N
TLW1996N
IMPORTANT: Prior to first wash, use an all
purpose cleaner, or a detergent and water
solution, and a damp cloth to remove shipping
dust from inside of washtub.
4. Close the lid. The washer will not agitate or
spin with the lid open.
1. Get the clothes ready for washing. Empty
pockets and cuffs. Sort items into separate
loads. Pretreat stains and heavily soiled
areas.
TLW1997N
TLW1997N
WA R N I N G
TLW1991N
TLW1991N
To reduce the risk of serious injury, do
not by-pass the lid switch by permitting
the washer to agitate or spin with the lid
open.
IMPORTANT: Remove all sharp objects from
laundry to avoid tears and rips to items during
normal machine operation.
W523
2. Measure and add detergent to the washtub.
Follow instructions on detergent package for
amount to use.
TLW1995N
TLW1995N
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5. Set WASH/RINSE temperatures.
7. Select the cycle according to the type of
fabric being washed. Push the timer knob in
and turn clockwise to the desired cycle and
wash time.
8. Pull the timer knob out to start the water fill.
Agitation will begin when the water reaches
the level you selected.
NOTE: Lid must be closed for agitation and spin
to start.
The washer will stop (pause) shortly before the
wash and rinse spins. Do not turn the timer
through these pauses. They are part of the cycle.
TLW2080N
TLW2080N
The Energy Saver settings, marked with an asterisk
(*), show which temperature settings will use the
least energy.
6. Set LOAD SIZE (WATER LEVEL) control. Use
RESET if agitation has started and more
water is needed. MINI setting is on select
models.
TLW2131N
TLW2131N
IMPORTANT: Holding the LOAD SIZE (WATER
LEVEL) control in the RESET position can cause
flooding of the washer.
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Timer
Manual Soaking
Although the washer cycles are automatic, the
timer may be reset to lengthen, shorten or repeat a
portion of a cycle.
Set the timer knob in the center of the word
“RINSE” (this prevents the washer from spinning
without first filling with water). Place the soaking
product and clothes load in the washtub. Pull timer
knob to start washer fill. After fill is completed and
agitation has started, (lid must be closed) push
the timer knob in. This will stop the washer. When
the clothes have soaked the desired length of time,
TURN THE TIMER KNOB TO THE START OF THE
SPIN SETTING, then pull the timer knob out to
start the spin.
To set or reset the timer, push timer knob in to
stop the washer. Hold timer knob in firmly while
turning it clockwise to the setting desired. Pull
timer knob out to start the washer.
CAUTION
Failure to turn the timer knob to the spin
cycle and completely drain the washtub
after soaking will result in the washer
overflowing and cause property damage.
W524
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Optional Features
Fabric Softener Dispenser
Bleach Dispenser
To Use Dispenser
After the clothes are loaded into the washtub and
before the start of the WASH cycle, pour the
proper amount of liquid fabric softener into the
bottle measuring cap (refer to bottle directions).
Pour into dispenser.
The bleach dispenser is located in the left front
corner, under the lid.
Use liquid bleach in the dispenser. Powdered bleach
must not be used in the dispenser. Add powdered
bleach to the wash water.
The large fabric softener dispenser allows for the
fabric softener to be diluted with water. We
recommend adding water up to the fill level. Do not
exceed tip of arrow which indicates correct fill level.
Over-filling can allow fabric softener to spill onto
the clothes, causing stains on clothes if the
softener comes into contact with detergent suds.
Use no more than one cup chlorine bleach for large
loads, three-quarters cup for medium and one-half
cup for small loads.
Carefully pour recommended amount of bleach into
the dispenser during the first fill of the washer.
Be careful not to spill undiluted bleach. It is a
strong chemical and can damage some fabrics if it
is not properly diluted.
Setting the water level to medium or higher will
result in better performance from the fabric
softener.
The fabric softener will remain in the dispenser
during the wash fill, agitation and spin. At the end
of the wash spin, the liquid fabric softener will be
dispensed into the washtub through the slots in
the agitator and will be mixed with the incoming
rinse water.
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To Clean the Dispenser
Use Tips
Remove the dispenser housing from agitator by
squeezing the lower part of the dispenser, pulling
directly upward and at the same time tilting
slightly. This will expose the dispenser cup, which is
also removable, for cleaning (refer to illustration).
Both housing and cup can be soaked in hot soapy
water and rinsed clean. The funnel shape in top of
agitator also needs to be cleaned. The hole and the
slots in the two rings will require using a small brush
for proper cleaning.
• Fabric softener spilled onto garments may
cause staining. To remove, dampen stain and
rub with bar soap. Wash as usual.
After cleaning, install dispenser cup, then push
dispenser housing directly downward onto top of
agitator until firmly snapped together.
• When adding detergent to wash water, do not
allow any to enter into softener dispenser cup,
as softener will become gummy.
• Liquid fabric softeners will be dispensed during
the final rinse and should not be combined with
bleach, bluing, starch, detergents, soaps or
packaged water conditioners.
• Fabric softener is not to be used in dispenser
when using Prewash cycle, if available.
To prevent softener buildup, the dispenser can be
filled with clean water for automatic cleaning. This
can be done in washing cycles other than when
softener is used.
Dispenser Housing
Agitator Cap
Dispenser Cup
IMPORTANT: If your washer comes with an
agitator cap, the cap must be on at all times.
Agitator
TLW2001N
TLW2001N
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Clothing Care
Clothing Concerns
build-up of soil or water hardness minerals on them.
If you notice that your clothes are not as bright as
they should be, take corrective measures
immediately.
To keep clothes looking white or bright, use good
washing practices at all times to prevent a gradual
Problem
Gray or Dingy
Clothes
Yellowed Clothes
Clothes Tearing or
Damaged
Cause
Solution
Insufficient Detergent
Add more detergent to washtub before loading clothes. Mild
detergents are not suitable for average soil.
Improper Sorting
Wash whites separately. Separate light from heavily soiled items.
Clothes can pick up soil from dirty wash water.
Nonphosphate Detergent and Hard
Water
Follow package directions. Soften water if possible.
Water Not Hot Enough
White clothes will stay whiter with hot wash water. Increase
temperature.
Overcrowding Washer
Clothes must circulate freely through the water for best results.
Unremoved Soil
Skin soil is hard to remove. Check hem edge of sheets and
pillowcases, bottom end of t-shirts, etc. If this portion is white
and center is yellow, the fabric contains unremoved soil. Use
sufficient detergent and a hot wash. Chlorine bleach may be
needed.
Clothes Stained From Iron in the Water
To test if an iron stain, use a rust remover on a portion of the
garment. Follow bottle directions for larger items.
Older Clothes
Some white fabrics turn yellow with age and cannot be whitened.
Improper Use of Chlorine Bleach
No correction for bleach damaged clothes. Always measure and
dilute bleach. Take extra care to avoid unwanted spilling.
Overcrowding or Overloading
Make sure all items can move freely during agitation.
Insufficient Precare
Fasten all hooks and zippers. Mend tears. Remove objects from
pockets.
(continued)
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Problem
Excessive Lint
Wrinkling
Cause
Solution
Improper Sorting
Fabrics which shed lint cannot be washed with fabrics that
receive lint.
Insufficient Detergent /
Non-phosphate Detergent
Use enough detergent so lint remains suspended in water and
flushed out.
Mixing Fabric Types
Knits and Permanent Press attract lint. Wash these only with
similar items. Use fabric softener in rinse water.
Improper Sorting
Heavy items like towels should not be washed with light items like
nightgowns.
Too Many Clothes in Washer
Clothes must circulate freely through the water for best results.
Improper Cycle
Make sure cycle selected is appropriate for type of clothes.
Improper Temperature
Using a warm or cold wash and a cold rinse reduces wrinkling.
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Maintenance
Cold Weather Care
Replacing Hoses
• If the washer is delivered on a cold day (below
freezing), or is stored in an unheated room or
area during the cold months, do not attempt
to operate it until the washer has had a
chance to warm up.
• Hoses and other natural parts deteriorate
after extended use. Hoses may develop
cracks, blisters or material wear from the
temperature and constant high pressure they
are subjected to.
• All hoses should be checked on a monthly
basis for any visible signs of deterioration. Any
hose showing the signs of deterioration listed
above should be replaced immediately.
Care of Your Washer
• Use only a damp or sudsy cloth for cleaning
the control panel. Some spray pretreat
products may harm the finish on the control
panel.
• All hoses should be replaced every five years.
Vacations and Extended
Non-Use
• Wipe the washer cabinet as needed. If
detergent, bleach or other washing products
are spilled on the cabinet, wipe immediately.
Some products will cause permanent damage
if spilled on the cabinet.
• To avoid possible property damage due to
flooding, turn off the water supply to the
washer whenever there will be an extended
period of non-use.
• Do not use scouring pads or abrasive
cleansers.
• The washtub will need no particular care
though it may need rinsing or wiping after an
unusual load has been washed. This also may
be necessary if too little detergent has been
used.
• Leave the lid open to allow the inside of the
washer to dry out after use. This helps
prevent musty odors from developing.
• Check the filter screens in the fill hoses for
debris or damage at least once a year. Clean or
replace them if necessary.
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Reinstallation of Shipping
Materials
• After the shipping brace has been installed in
the lid opening, tilt washer back enough to
access base opening.
You must install the shipping brace and shipping
plug any time the washer is moved.
• Insert shipping plug into base opening and,
using the palm of your hand, push shipping plug
into washer until it snaps into shipping plug
opening.
Shipping Brace
Motor Overload Protector
• The shipping brace in the lid opening should be
saved and reinstalled whenever the washer is
moved. To reinstall the brace, open the washer
lid and place the brace over the washer
agitator, placing the back of the brace into the
washtub first.
• The internal motor overload protector will
stop the motor automatically if there are too
many clothes in the washtub or if a failure has
occurred within the machine. The overload
protector will reset itself in two or three
minutes and the motor will restart
automatically. If the overload protector stops
the motor again, remove the washer from use
and call the service person to correct the
problem.
Shipping Plug
• The plastic shipping plug should be saved and
reinstalled any time the washer is moved. The
plug fits into two openings: The base opening
and the shipping plug opening on the bottom of
the mobile pivot dome. The plug MUST be
inserted into both openings to prevent
damage to the washer. In order to accomplish
this, the shipping plug opening must be
directly lined up with the base opening. Refer
to illustrations below.
Shipping
Brace
Shipping
Plug Opening
Base
Opening
TLW2044N
Shipping
Plug
TLW2044N
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Preventative Maintenance
Follow these guidelines to ensure the washer
operates properly. Call for service if you observe any
of the following: water of any amount on the floor,
an increase in operating noise or water remaining in
the washtub after a cycle.
Frequency
Monthly
Maintenance Procedure
1. Check all hoses and the drain for leaks.
2. Check the lid switch for proper operation.
3. Check to make sure the washer is level.
Every six months
Clean the filter screen in the fill hoses.
Every five years
Have a qualified service technician conduct general preventative maintenance on the washer to ensure
it operates properly.
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Troubleshooting
Try these troubleshooting tips before making a service call. You may save time and money!
Washer Symptom
Won’t Fill
Possible Cause / Solution
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Make sure power cord is plugged all the way into the electrical outlet.
Make sure hot and cold water faucets are turned on.
Make sure that the fill hoses are not kinked or twisted.
Pull timer knob out to start washer.
Make sure that the controls are properly set.
Make sure that the last spin has been completed.
Check the house fuse or circuit breaker.
Clean the screens in the water mixing valve and the filter screens located at the faucet end
of the fill hoses. (Owner is responsible for service calls regarding cleaning of the screens.)
Water is being siphoned from the washer during the cycle. Refer to the Installation
Instructions to make sure that the drain hose has been properly installed.
Won’t Start
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Make sure lid is closed.
Pull timer knob out to start washer.
Make sure power cord is plugged all the way into the electrical outlet.
Make sure that the controls are properly set.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Won’t Agitate
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Make sure lid is closed.
Pull timer knob out to start washer.
Make sure power cord is plugged all the way into the electrical outlet.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Broken drive belt. Call the service person.
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Won’t Spin
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Stops/Pauses During Cycle
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Won’t Drain
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Make sure lid is closed.
Pull timer knob out to start washer.
Make sure power cord is plugged all the way into the electrical outlet.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Broken drive belt. Call the service person.
Pauses are part of the washer’s normal operation. The washer will stop (pause) shortly
before the wash and rinse spins.
Check the house fuse or circuit breaker.
The motor overload protector may have stopped the cycle. It will reset itself in two or three
minutes and restart the washer automatically.
Make sure drain hose is not kinked or twisted.
Make sure drain hose is not clogged.
Make sure drain receptacle is not clogged.
Refer to the Installation Instructions to make sure that the drain hose has been properly
installed.
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Washer Symptom
Water Leaks
Possible Cause / Solution
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Check that fill hoses are properly installed on the faucets and the washer’s water mixing
valve.
Replace the fill hoses every five years.
Make sure drain receptacle is not clogged.
Check house plumbing.
Laundry load may be oversudsing or overloaded. Use less detergent (or low-sudsing
detergent) and proper load sizes.
Is Noisy
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Wash load may be unbalanced. Open lid and redistribute the load.
Make sure washer is level. Uneven leveling can cause vibration.
A newly installed washer may make a knocking sound if the machine has been in storage. The
belt may have settled. Run washer through 4-5 cycles to loosen belt. Washer operation will
not be affected.
Load Is Too Wet
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Wash load may be unbalanced. Open lid and redistribute the load.
Load is too small. Add items to make full load.
Make sure the correct spin speed is selected for the type of items being washed (if option is
available on your model).
Wrong Water Temperature
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Make sure that the controls are properly set.
Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indicated with
“H” on the valve bracket) and cold faucet is connected to cold mixing valve (indicated with “C”
on the valve bracket).
Make sure house water heater is adjusted properly.
•
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Contact Information
If service is required, contact the nearest Factory
Authorized Service Center. To find the nearest
service center, visit us online at
www.comlaundry.com.
When contacting us about your washer, PLEASE
GIVE THE MODEL AND SERIAL NUMBERS. The
model and serial numbers are located on the
nameplate. The nameplate will be in the location
shown. Please include a copy of your bill of sale and
any service receipts you have.
If you are unable to locate an authorized service
center or are unsatisfied with the service
performed on your unit, contact:
If replacement parts are required, contact the
source from where you purchased your washer or
visit us online at www.comlaundry.com.
Alliance Laundry Systems LLC
Shepard Street
P.O. Box 990
Ripon, Wisconsin 54971-0990
www.comlaundry.com
Phone: (920)748-3121
WA R N I N G
To reduce the risk of serious injury or
death, DO NOT repair or replace any
part of the washer or attempt any
servicing unless specifically
recommended in the user-maintenance
instructions or in published user-repair
instructions that you understand and
have the skills to carry out.
Date Purchased _________________________
Model Number _________________________
Serial Number _________________________
W025
Model Number
and Serial
Number
TLW2003N
TLW2003N
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