AltiGen comm 600H Telephone User Manual

Alti-IP 600H Phone™
Administration Manual
05/2005 Version #3 4290-0010-5.0A
WARNING!
Toll fraud is committed when individuals unlawfully gain access to
customer telecommunication systems. This is a criminal offense.
Currently, we do not know of any telecommunications system that is
immune to this type of criminal activity. AltiGen Communications, Inc.
will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although AltiGen
Communications, Inc. has designed security features into its products, it is
your sole responsibility to use the security features and to establish security
practices within your company, including training, security awareness, and
call auditing.
NOTICE
While every effort has been made to ensure accuracy, AltiGen
Communications, Inc. will not be liable for technical or editorial errors or
omissions contained within the documentation. The information contained
in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the
AltiGen Communications, Inc. License Agreement.
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Telephone: 510-252-9712
Fax:
510-252-9738
E-mail:
info@altigen.com
Web site:
www.altigen.com
TRADEMARKS
AltiGen, AltiServ, AltiWare, AltiSpan, AltiReach, AltiLink, AltiConsole,
AltiAdmin, Alti-IP 600H, Zoomerang, IPTalk, AltiReport, and SuperQ are
trademarks or registered trademarks of AltiGen Communications, Inc.
All other brand names mentioned are trademarks or registered trademarks
of their respective manufacturers.
Copyright © AltiGen Communications, Inc. 2005. All rights reserved.
Printed in U.S.A. 05/2005 4290-0010-5.0A
Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Preface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . . .vii
CHAPTER 1
An Overview of the Alti-IP 600H . . . . . . . . . . . . . . . . . . . . . . 1
Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
New in Version Level 12XX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 2
System & Network Requirements . . . . . . . . . . . . . . . . . . . . . . 7
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
AltiAdmin/ACM Admin Configuration Requirements . . . . . . . . . . 7
AltiGen IP Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Plug and Play Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Normal Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
CHAPTER 3
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Manual Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Plug and Play Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Plug and Play Setup Before IP Phone is Started. . . . . . . . . . . . . 16
Plug and Play Setup After IP Phone is Started . . . . . . . . . . . . . . 17
Remote Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Verifying the Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . 19
Resolving Errors Upon Startup . . . . . . . . . . . . . . . . . . . . . . . 19
Active Logon While Another Handset is Already Logged On To the
Same Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Alti-IP 600H Manual
i
Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rebooting the Alti-IP 600H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring “Phone Setting” Soft Keys . . . . . . . . . . . . . . . . . . . .
Dialing an IP Number Directly from the Alti-IP 600H . . . . . . . . .
Headset Port Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
20
20
20
21
21
22
CHAPTER 4
Configuring Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . .23
System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modifying DHCP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Enabling DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disabling DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning a Local IP Address . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resolving Errors Upon Startup . . . . . . . . . . . . . . . . . . . . . . .
Configuring NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assigning NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Distinctive Ringing Support . . . . . . . . . . . . . . . . . . . . . . . . .
Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Activity Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
23
24
25
25
26
26
26
27
27
28
29
29
29
30
30
31
CHAPTER 5
Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Firewall Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . .
Alti-IP 600H Manual
ii
39
40
40
43
43
Alti-IP 600H/600PH Running Messages . . . . . . . . . . . . . . . . . . 43
IP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
User Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Alti-IP 600H Manual
iii
Alti-IP 600H Manual
iv
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in material
and workmanship during the warranty period. If a product proves to be defective in material
or workmanship during the warranty period, AltiGen Communications will, at its sole option,
repair, refund or replace the product with a like product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for all parts from the
date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1.
Any product on which the serial number has been defaced, modified or removed.
2.
Damage, deterioration or malfunction resulting from:
a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions supplied with
the product.
b) Repair or attempted repair by anyone not authorized by AltiGen Communications.
c) Any damage of the product due to shipment.
d) Removal or installation of the product.
e) Causes external to the product, such as electric power fluctuations or failure.
f) Use of supplies or parts not meeting AltiGen Communications’ specifications.
g) Normal wear and tear.
h) Any other cause which does not relate to a product defect.
3.
Shipping, installation, set-up and removal service charges.
How to Obtain Service
End user customers should contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:
Alti-IP 600HManual
v
1.
Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen
Communications, Inc.
All materials being returned to AltiGen must have an associated RMA number. RMA numbers
are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN
(258-4436) or faxing an RMA form, available from the AltiGen website at http://
www.altigen.com/partner/product.htm, to 510-252-9738, attention to Customer Service.
AltiGen reserves the right to refuse return of any material that does not have an RMA number.
The RMA number should be clearly marked on the outside of the box in which the material is
being returned. For example:
Attn.: RMA # 123
AltiGen Communications, Inc.
4555 Cushing Pkwy.
Fremont, CA 94538
Upon authorization of return, AltiGen will decide whether the malfunctioning product
will be repaired or replaced.
2.
To obtain warranty service, you will be required to provide:
a) the date and proof of purchase
b) serial number of the product
c) your name and company name
d) your shipping address
e) a description of the problem.
3.
For additional information contact your AltiGen Dealer or AltiGen Communications, Inc.
via e-mail at support@altigen.com.
Effect of State Law
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on implied warranties and/or do not
allow the exclusion of incidental or consequential damages, so the above limitations and
exclusions may not apply to you.
Sales Outside the U.S.A.
For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen
Communications dealer for warranty information and services.
vi Alti-IP 600HManual
Preface: About This Manual
This document provides the required steps to get the Alti-IP 600H phone
up and running on a Voice over IP (VoIP) network. For complete and
detailed information on procedures that you need to perform on AltiGen’s
AltiWare application or other network devices, refer to the AltiWare OE
System Installation and Administration Manual or AltiContact Manager
System Administration Manual.
Another document, the Alti-IP 600H Quick Reference Card, covers basic
end user phone features and AltiServ functions such as call handling, voice
mail, and web interface.
This guide contains the following chapters and appendices:
Chapter 1, An Overview of the Alti-IP 600H, provides an overview and
description of the Alti-IP 600H.
Chapter 2, System and Network Requirements describes configuration
requirements.
Chapter 3, Installation, describes how to properly install the Alti-IP
600H, how to configure network settings, and operation notes.
Chapter 4, Configuration, describes how to configure phone settings for
the Alti-IP 600H.
Chapter 5, Phone Functions, provides on overview of the Alti-IP 600H
basic functions.
Appendix A, provides phone specifications, tips for troubleshooting the
Alti-IP 600H, LCD message information and user reference
information.
Glossary
Index
Overview
The Alti-IP 600H Administration Manual provides information about how
to set up, connect cables to, and configure an Alti-IP 600H phone. It also
provides information on how to configure the network and IP settings, and
how to change the settings and options of the Alti-IP 600H phone. The
administrator guide also includes reference information such as IP phone
call flows and compliance information.
Alti-IP 600H Manual
vii
Related Documentation
•
Alti-IP 600H Quick Reference Card
•
AltiWare OE/ACC System Installation and Administration Manual or
AltiContact Manager System Administration Manual
viii Alti-IP 600H Manual
CHAPTER 1
An Overview of the Alti-IP 600H
The Alti-IP 600H class of AltiGen IP phones is an H.323-compliant,
business telephone that provides voice communication over an IP network.
The Alti-IP 600H provides functionality similar to traditional analog
phones, including automatic redial, on-hook dialing, hands-free operation,
10 programmable keys, LCD display and headset port support.
The main components of the phone are illustrated below (Figure 1) and
defined in the following table.
2 3
4
1
5
6
7
19
8
9
18
10
17
16
15
14
13
12
11
Figure 1. Alti-IP 600H
Alti-IP 600H Manual
1
4
3
2
Figure 2. Alti-IP 600H, Top View
1
LCD Screen
Multi-use: displays features such as time, phone
number, caller ID, call waiting, line/call status and
call time.
2
PC Access
Port
Connects to PC (10/100 PC)
3
Network Port
Connects to network (10/100 SW)
4
AC Adapter
Port
Connects to power outlet.
Alti-IP 600H Manual
2
5
Soft Keys
1-10
10 soft keys can be configured as a BLF (Busy
Lamp Field) key, an AltiServ feature code, a speed
dial key, Directory key, Line Park key, a Call
Record key, a phone setting key or Headset key, set
up by the System Administrator in AltiAdmin/ACM
Admin.
Note: The lower left Soft Key is set up as FLASH
by default. This can be re-assigned in
AltiAdmin/ACM Admin (AltiGen IP Phone
Configuration).
The phone setting key, once set up by the
system administrator, can be configured as a
feature code or speed dial key directly from
the user’s IP Phone using * * 6 ENTER.
6
Volume
Increases/decreases volume of ringer, speaker and
handset/headset.
7
Navigation
keys
/ (UP/DOWN keys) allow you to scroll through
text and select features displayed on the LCD screen.
(FORWARD key) is for menu selection.
(BACK key) returns to previous configuration
menu or deletes the last digit input.
8
ENTER
Finishes input for menu selection.
9
REDIAL
Redials up to last 16 calls and up to 32 digits.
10
SPK/MUTE
Enables speaker or mute.
11
VM
Voice mail access button.
Note: When a voice mail is deleted, the number of
voice mails displayed on the LCD will not be
updated until the next call is finished.
12
Main
Indicator
Light
Slow blink when holding, mute or message waiting;
fast blink for ringing; always on when on speaker
phone.
13
Dial Pad
Functions exactly as a dial pad on a traditional
telephone
Alti-IP 600H Manual
3
14
RELEASE
Releases a call.
15
ICOM*
Incoming voice path through speaker, indicated by
the button’s blinking indicator light.
16
CONF*
Initiates a conference call, indicated by the button’s
blinking indicator light.
17
XSFR*
Transfers a call, indicated by the button’s blinking
indicator light.
18
HOLD*
Places a call on hold, indicated by the button’s
blinking indicator light.
19
Receiver
Jack
Connects to receiver.
Note:
* indicates a normal operating mode key feature, which is only
available after registering the Alti-IP 600H with the phone server
and logged in as an extension.
Hardware Components
The following hardware items are included in this package:
• Alti-IP 600H Set
• Phone receiver
• AC Adapter (Input: 100-240V; Output: DC 5V, 2A)
• Power cord
• Network cable
New in Version Level 12XX
•
Configurable BLF ringer
•
Distinctive ringing support
•
Activity display
•
Auto answer mode
•
Workgroup queue status display
Alti-IP 600H Manual
4
•
Headset port support
•
Call Record
Alti-IP 600H Manual
5
Alti-IP 600H Manual
6
CHAPTER 2
System & Network Requirements
System Requirements
• AltiWare OE 4.5A or higher
Note: A lower version of AltiWare may cause the IP phone to lose
several advanced features, resulting in use as a very basic
H.323 phone.
• AltiGen OE 4.5A Gatekeeper or higher (to support Plug and Play
functionality)
Network Requirements
• Network connection — the IP phone must have TCP/IP connection to
the related AltiWare system
Important:Make sure a switch is used, rather than a hub, in the corporate
LAN.
• DHCP Server (to get dynamically IP address when necessary)
• TFTP Server (to update the IP phone firmware when necessary)
• GATEKEEPER (for Plug and Play feature)
AltiAdmin/ACM Admin Configuration
Requirements
•
The Alti-IP 600H requires a virtual extension to be created as an IP
extension in AltiAdmin to handle call processing. Refer to the “Setting
Up IP Extensions” chapter in the AltiWare OE/ACC System
Installation & Administration Manual or ACM System Administration
Manual for detailed instructions on how to set up an IP Extension to
manage the IP phone.
•
The IP Phone settings must be pre-configured in AltiAdmin/ACM
Admin before setting up configuration for the Alti-IP 600H.
Alti-IP 600H Manual
7
AltiGen IP Phone Service
AltiGen IP Phone Service is installed together with AltiServ, runs on the
same system as AltiServ, and connects to AltiServ through enhanced
AltiLink+ protocol on behalf of Alti-IP 600H phones. This service must be
running for the Alti-IP 600H to operate. If IP Phone Service stops while the
Alti-IP 600H is on a call, the call will be disconnected.
Plug and Play Feature
The Alti-IP 600H supports a plug and play feature when running AltiWare.
When the phone is first booted up, this feature will enable the phone to
automatically register itself to AltiServ, instead of having to program the
phone manually. Refer to “Configuring Startup Network Settings” on page
14 for requirements and setup.
Note:
The Plug and Play feature requires AltiGateKeeper Discovery and
a single gatekeeper on the LAN.
Basic Mode
The Alti-IP 600H operates in Basic mode if it fails to register with AltiWare
during the startup mode. When in basic mode, the IP Phone’s LCD display
shows “(BASIC) IDLE”. No AltiWare switching features are available
in this operating mode. However, the phone user can enter a destination IP
address followed by #, and make an outgoing call through the IP network
to reach AltiWare or another Alti-IP 600H phone. Also, the IP phone can
accept incoming calls originating from AltiWare or another Alti-IP 600H
phone.
Normal Operation
In normal operating mode, the Alti-IP 600H should have been registered
with the phone server and logged in as an extension. The time and
extension appear in the LCD screen and all phone features are enabled.
Note: To make the Alti-IP 600H work in normal operating mode, open
the firewall port 10032 for the phone server. Refer to the AltiWare
OE/ACC System Installation & Administration Manual or ACM
System Administration Manual for information on other firewall
ports for H.323.
Alti-IP 600H Manual
8
CHAPTER 3
Installation
These steps describe procedures for installing and configuring the Alti-IP
600H locally — through manual setup or plug and play. To install and
configure the phone remotely, refer to “Remote Installation” on page 18.
Manual Setup
To manually set up the Alti-IP 600H phone, perform the following steps:
1.
Network Setup
Find out the settings for the following (this information will be needed
later to configure the Alti-IP 600H):
• AltiWare Server IP Address
• DHCP - if DHCP is not used, obtain the Alti-IP 600H phone’s IP
address from the System Administrator.
• Gatekeeper Auto Discovery - if gatekeeper auto discover is not
used, obtain the AltiWare IP address.
• Firewall - Refer to “Firewall Considerations” on page 40.
2.
AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration
Window
To configure the Alti-IP 600H phone with AltiAdmin/ACM Admin,
select AltiGen IP Phone Configuration from the Management
menu.
Alti-IP 600H Manual
9
This opens the AltiGen IP Phone Configuration window where, after
setting up an IP extension, you can set the following parameters for the
IP extension:
Figure 3. IP Phone Configuration Window
The left side of the IP Phone Configuration window displays all the
Alti-IP phone extensions that have been set up in the system.
Alti-IP 600H Manual
10
After creating the IP extensions, you can set the following parameters:
Parameter
Description
Soft Key 1 10
Corresponds to the 10 soft keys on the Alti-IP 600. Use the drop
down list to assign one of the following functions to the desired
keys:
• N/A - when selected, the corresponding soft key cannot be
used.
• BLF (Busy Lamp Field) - when selected, enter an extension
number in the field below; this will be associated with the
corresponding soft key to automatically dial this extension
number; the button light next to this soft key indicates that the
extension number is busy. You can select the Play Beep
Tone check box to also have the IP phone play an audible
beep or one of 6 different ring tones when the extension
number is ringing.
Note: The BLF feature can only be assigned to internal
extension numbers, not outside numbers.
• Feature Code - when selected, enter an AltiServ feature code
in the field below; this will be associated with the
corresponding soft key to dial this feature code.
• Speed Dial - when selected, enter the speed dial code in the
field below; this will be associated with the corresponding
soft key to dial this speed dial code.
• Directory - when selected, allows the user to press the
function key from the IP phone to access the IP extension's
station speed dial directory, using the UP/DOWN arrows to
scroll through the list, then off-hooking or pressing the
Speaker button to call the number. The extension’s station
speed dial can be configured through AltiView/AltiAgent or
AltiAdmin/ACM Admin.
• Line Park - when selected, use the drop-down list to the
desired Line Park line ID.
Alti-IP 600H Manual
11
Parameter
Description
Soft Key 1 10 (cont.)
• Call Record - when selected, the IP phone user can start and/
or stop voice recording on demand. In the Extension
Configuration screen on the General page, Record on
Demand to Extension VM must be enabled in the Personal
Call Recording Options field. Press key to start recording,
press the key again to stop recording. There is no pause
function. When the call is recording, the light will be on.
Recorded conversations can then be played back through
voice mail or accessed at a centralized location.
WARNING!
Listening in to or recording a conversation without the consent
of one or both parties may be a violation of local, state and
federal privacy laws. It is the responsibility of the users of this
feature to assure they are in compliance with all applicable laws.
• Phone Setting - when selected, the IP phone user will be able
to program the corresponding soft key, as a speed dial or
feature code key, directly from the IP phone (using * * 6, then
ENTER).
Note: Upon initial installation, the lower left soft key is set up
as FLASH by default. This key can be re-assigned in
AltiAdmin, using the AltiGen IP Phone Configuration
window. No other soft keys can be configured to FLASH.
All other soft keys are initially defaulted to Phone
Setting.
• Headset - when selected, the IP phone user will be able to
activate a third-party headset (certified by AltiGen).
General
Allows you to specify the IP address of the AltiServ system the
Alti-IP 600 phone is connected to. The version of software
associated with AltiServ is automatically displayed in the
Version field.
To allow the extension user to have password-protected
configuration functionality from the phone itself, check the
Enable Config Password checkbox and assign a numerical
password. When the extension user attempts to configure
features, the user will need to enter the assigned password to
proceed.
Alti-IP 600H Manual
12
Parameter
Description
Display
Workgrou
p Status
When enabled, allows the Alti-IP 600 phone to display
workgroup queue status. While the agent is in idle state, the first
line of the LCD displays the number of queued calls, the current
longest queue time, and the last four digits of the workgroup
number; the second line shows the agent state.
H.323
Allows you to set the Jitter Buffer in milliseconds, the delay
used to buffer voice packets received from the IP network. The
Jitter Buffer should be adjusted according to the WAN
bandwidth allocated to data traffic.
To allow NAT support for the IP extension, check the Enable
NAT button and enter the public IP address of the NAT router.
Time
Display
• Offset - a per phone-based configuration, allows the phone to
display a different time based on location.
• Format - a per-phone-based configuration, allows the phone
to display 24 hour or 12 hour (AM/PM).
TFTP
Allows you to assign the TFTP Server to which the IP phone can
connect to for updating firmware when necessary. Enter the IP
address of the TFTP Server in the Server field.
To update IP phone image, the administrator can check the Reset
IP Phone and Boot Download check box options to reset and
download image to update the phone.
Debug
When enabled, allows the Alti-IP 600 phone to connect to Telnet
for debugging.
Notes:
• IMPORTANT! Please note that the configuration in AltiWare will
override the Alti-IP 600H phone’s local configuration after the IP
Phone is registered. If the IP phone’s local configuration is changed
while in Basic mode, these changes will be overwritten by
AltiAdmin/ACM Admin settings. Also, after the IP Phone is
successfully registered with the system, the IP phone will overwrite
the AltiWare IP address and network-related settings on the server.
Alti-IP 600H Manual
13
• IMPORTANT! When updating the Alti-IP 600H phone’s
firmware, it is recommended that administrators perform any
updates after normal business hours or when the IP phone is not in
use. If the Alti-IP 600H phone is in use during an update, the call
will be disconnected.
• The Apply To button works with the following parameters:
General, H.323, TFTP (Server field only; Reset IP Phone and
Boot Download options cannot be applied to multiple extensions),
and Debug. This only works when the Alti-IP 600H is operating in
basic mode.
• When setting up Alti-IP 600H connections, you must connect the
Alti-IP 600H to the network and to a power source before using it.
• When the Alti-IP 600H is booted up without the PC port plugged
in, the PC port defaults to 10Mbps.
• If the PC port is to be used, the user should plug in both the LAN
port and PC port before the IP phone is booted.
• The user should reboot the Alti-IP 600H under any of the following
conditions:
— after disconnecting the LAN cable to the phone
— after changing the IP address or DHCP setting
— after rebooting the PC
To connect the Alti-IP 600H:
a. Connect an Ethernet cable from the IP-PBX to the network port on
the phone.
b. Connect the handset to the receiver jack.
c. Connect an Ethernet cable from another network device, such as a
desktop computer, to the access PC port on the phone.
d. Connect the power plug to the AC Adapter port.
3.
Configuring Startup Network Settings
If you are using DHCP, you do not need to configure anything.
Proceed to Step 5.
If you are not using DHCP, you must configure these network settings
on the Alti-IP 600H after installing the phone on the network:
• Local IP address
Alti-IP 600H Manual
14
• IP subnet mask
• Default gateway IP address
4.
Configuring the AltiWare IP Settings
If you are using Gatekeeper Auto Discovery, you do not need to
configure anything. Proceed to Step 6.
If you are not using Gatekeeper Auto Discovery, you must manually
configure the AltiWare IP address setting into the Alti-IP 600H. Refer
to “Configuring IP Settings” on page 26.
5.
Activate the IP Extension
Once the device is initialized, the user must follow these steps to
activate the IP Extension.
Note: The user must be running AltiGen’s Gatekeeper service for full
functionality.
a. With the handset onhook, press # 27, then the ENTER button.
b. Enter your extension number and password when prompted.
c. The phone will attempt to register as shown in the LCD screen.
If the phone successfully passes through these stages, the phone shows
the time and extension in the LCD screen and is now in normal
operating mode.
Otherwise, refer to “Troubleshooting” on page 40.
Alti-IP 600H Manual
15
Plug and Play Setup
The steps for plug and play setup will vary depending on whether or not the
Alti-IP 600H Phone has been started. When the Alti-IP 600H is started for
the first time, it can support plug and play to enable the phone to
automatically register itself to AltiServ. If the Alti-IP 600H has already
been started, follow the instructions “Plug and Play Setup After IP Phone
is Started” on page 17.
Important Notes:
•
To use the Plug and Play feature, the user’s IP Phone must be on the
local LAN with AltiServ
•
There can only be one (1) AltiServ on the LAN.
•
Gatekeeper auto discovery uses broadcast UDP packets which work in
the LAN or VPN environment, but not through the public IP network.
Plug and Play Setup Before IP Phone is Started
To set up your IP Phone to properly execute the Plug and Play feature,
perform the following steps BEFORE YOU START THE PHONE:
1.
Ensure the AltiGen GateKeeper is running and configured to point to
the AltiWare system.
2.
Ensure DHCP server is up and running.
3.
Ensure that there are enough IP addresses.
4.
Ensure that there is an available virtual extension with the IP extension
feature enabled and dynamic IP address is selected.
5.
Power up the IP Phone.
6.
Enter the extension number and password.
7.
The phone will attempt to register as shown in the LCD screen.
Alti-IP 600H Manual
16
If the phone successfully passes through these stages, the phone shows
the time and extension in the LCD screen and is now in normal
operating mode.
Otherwise, refer to “Troubleshooting” on page 40.
8.
If you wish to change soft keys, you can set up IP Phone properties in
AltiWare as described in Step 2 - “AltiAdmin/ACM Admin Setup AltiGen IP Phone Configuration Window” on page 9.
Plug and Play Setup After IP Phone is Started
If you have already started your phone, and wish to execute the Plug and
Play feature, perform the following steps:
1.
Power up the IP phone (the phone should be in basic mode).
2.
Press * * 7 + ENTER to go to the IP phone configuration menu.
3.
Press * * 2 + ENTER to restore default settings.
4.
Reboot the phone (by unplugging the power and replugging OR
pressing (BACK key) until in Basic mode. The IP phone will
automatically go to normal operating mode after reboot.
5.
Enter extension number and password.
6.
The time and extension is displayed in the LCD screen after the phone
has been successfully logged on to AltiServ.
7.
Set up IP Phone properties in AltiWare as described in Step 2 “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration
Window” on page 9.
8.
Setup is complete. For further configuration of settings for the Alti-IP
600H/600PH, refer to “Configuring Phone Settings” on page 23.
Alti-IP 600H Manual
17
Remote Installation
To install the Alti-IP 600H at a remote location, using a DSL connection
with or without a router hub:
1.
Check the firewall settings at the corporate network to open TCP/UDP
ports required by the Alti-IP 600H. (For more information on firewall
settings, refer to “Firewall Considerations” on page 40.)
2.
Check the AltiWare server’s IP extension settings (make sure the IP
extension is enabled, enough IP licenses are available, etc.)
3.
Press * * 7 ENTER on the Alti-IP 600H phone to configure the
phone’s local IP address and Gateway IP address. (Depending on the
DSL provider’s recommendations, you may or may not want to use
DHCP.)
4.
Configure the Alti-IP 600H phone’s AltiWare address.
5.
If NAT server is used, access NETWORK settings in the configuration
menu. Change ENABLE NAT setting to YES and assign the NAT
server’s public IP address in the NAT Address setting.
6.
If configuring with an H.323 NAT router, the NAT router can forward
IP traffic to a specified private IP address based on the destination port
in the TCP/IP or UDP packets. When an H.323 endpoint is behind the
H.323 NAT, you should set up the forwarding to a private IP address
of this H.323 endpoint.
If this H.323 endpoint is AltiWare, the NAT router must be configured
to forward to following ports to the H.323 endpoints private IP
address:
• TCP port 10032 (for phone service)
• TCP port 1720 (for H.225)
• TCP/UDP 49152 ~ N (for H.245 and RTP/RTCP); where N =
49152 + (62 * number of VoIP boards) - 1.
7.
Use #27 + ENTER to initiate logging onto AltiServ.
8.
The phone will attempt to register as shown in the LCD screen.
Alti-IP 600H Manual
18
If the phone successfully passes through these stages, the phone shows
the time and extension in the LCD screen and is now in normal
operating mode.
Note: The Alti-IP 600H AltiWare IP address, TFTP (IP) address and
other network related configuration parameters will override the
AltiAdmin’s settings when the phone registers with AltiServ.
Other parameters will still be overridden by the AltiAdmin settings
as before.
Otherwise, refer to “Troubleshooting” on page 40.
9.
Set up IP Phone properties in AltiWare as described in Step 2 “AltiAdmin/ACM Admin Setup - AltiGen IP Phone Configuration
Window” on page 9.
Verifying the Phone Startup Process
After the Alti-IP 600H has power connected to it, the phone begins its
automatic booting process by cycling through these steps:
1.
All LED lights will be on.
2.
The LCD screen displays [ATGN BOOT] on the first line.
3.
On the second line of the LCD screen, the following messages are
displayed in succession:
— CHECK MEMORY (RAM checking state)
— CHECK FW (Firmware checking state)
— BOOTING NOW (Initialization of hardware - LCD, network, DSP,
etc.)
— INITIALIZING
Resolving Errors Upon Startup
If an error occurs during booting, the LED light of Soft Keys 1 through 4
will remain on to indicate an error status. These errors represent hardware
failures within the IP Phone.
• LED 1 light on = memory check failed
Alti-IP 600H Manual
19
• LED 2 light on = network failed
• LED 3 light on = DHCP failed
• LED 4 light on = attached IP address failed
If the phone successfully passes through these stages, it has started up
properly. Otherwise, refer to “Troubleshooting” on page 40.
Active Logon While Another Handset is Already
Logged On To the Same Extension
If another analog phone or IP phone is already logged on to the same
extension, rebooting the Alti-IP 600H will not register the phone
successfully. The user must press #26 on the associated physical phone/IP
phone, then on the IP phone, use #27 + ENTER to actively log onto
AltiServ. Once the extension is logged on and activated, the calls will then
be redirected to this IP Phone.
Important:Also, the user should not use the VM option to logon the
Alti-IP 600H.
Restoring Default Settings
To automatically restore the original default settings for the Alti-IP 600H:
1.
Press * * 7, then press the ENTER button
2.
Press * * 2, then press the ENTER button.
Rebooting the Alti-IP 600H
To reboot the Alti-IP 600H, press * * 3, then press the ENTER button.
Note: When the Alti-IP 600H is rebooted, the AltiWare IP address setting
is set back to the original configuration.
Configuring “Phone Setting” Soft Keys
When the soft key is set to “Phone Setting” (in the IP Phone Configuration
window of AltiAdmin), the IP Phone user can configure the soft key to
store a speed dial number or feature code.
To configure a soft key with phone setting enabled:
Alti-IP 600H Manual
20
1.
Press * * 6, then the ENTER button.
2.
Scroll to the program key to configure.
3.
Enter the appropriate digits for the speed dial number or feature code.
The digits will be automatically dialed when this function key is pressed.
Dialing an IP Number Directly from the Alti-IP
600H
To dial an IP number directly from the Alti-IP 600H phone set, enter the IP
address using the * key to enter periods followed by the # key.
Notes:
•
This only works when the Alti-IP 600H is operating in basic mode.
•
If the Alti-IP 600H is configured for a public IP address, you can call
other public IP address devices.
If the Alti-IP 600H is configured for a private IP address, you can call other
private IP address devices that you can “see” or that are on your subnet.
Headset Port Support
Important:Contact AltiGen for the most current list of certified headsets.
A headset port is added to the back of the phone chassis. When enabled by
the administrator, the IP phone user will be able to activate a third-party
headset. The pin outlet for headset support is specified below:
Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)
The port has a separate volume control and voice stream switching among
speaker, handset, and headset. The 10th programmable key is assigned as
the headset offhook/onhook switch through the IP Phone Configuration
page in AltiWare Administrator.
To use the headset, the user can go offhook or onhook by pressing the
headset button.
Note: For the Alti-IP 600H, if using Plantronics H91N or H101N
headsets, in order to plug in these headsets to the headset port, a
separate Plantronics cable should be used (and must be ordered
separately: part # 27190-01).
Alti-IP 600H Manual
21
Operation Notes
•
When using #26 and #27 to log out/in, the Alti-IP 600H must be
onhook. Using the speaker button to use #26 or #27 will not work.
•
Two dial tones are always heard when going offhook on the Alti-IP
600H.
•
If two calls ring into the Alti-IP 600H at the same time and the user
attempts to answer the second call, the IP phone will automatically
connect the user to the first call.
•
The user should reboot the Alti-IP 600H after disconnecting the LAN
cable to the phone.
•
The user should reboot the Alti-IP 600H after changing the IP address
or DHCP setting.
•
If the Alti-IP 600H is configured for a public IP address, you can call
other public IP address devices.
•
If the Alti-IP 600H is configured for a private IP address, you can call
other private IP address devices that you can “see” or that are on your
subnet.
•
The daisy chaining of Alti-IP 600H phones is not supported.
Alti-IP 600H Manual
22
CHAPTER 4
Configuring Phone Settings
A set of phone related parameters — system settings and network settings
— can be configured through the IP phone’s setup menu by pressing “* *
7,” then the ENTER button.
/
(UP/DOWN keys) selects YES or NO in the LCD display.
(FORWARD key) selects menu.
(BACK key) returns to previous menu.
The following tables describe each setting and corresponding the menu
path.
Important:Please note that the configuration in AltiAdmin will override
the Alti-IP 600H phone’s local configuration after the IP Phone
is registered. If the IP Phone’s local configuration is changed
while in Basic mode, these changes will be overwritten by
AltiAdmin settings. Also, after the IP Phone is successfully
registered with AltiServ, the IP Phone will overwrite the
AltiWare IP address and network-related settings on the server.
Note: Several of these settings can be configured through AltiAdmin by
the System Administrator.
System Settings
Setting
Menu Path {Sub Menu}
Description
Extension
Number
System>Ext Number
{Set IP Extension
Number}
Sets the IP phone’s extension
number
Extension
Password
System>Ext
Password {Set IP
Extension Password}
Sets the IP phone’s extension
password
AltiWare
Server
System>AW Server
{AltiWare IP Address}
Sets the AltiWare server’s IP address
Alti-IP 600H Manual
23
Current
AltiWare
System>Current AW
Displays the current AltiWare
server’s IP address assigned to the
phone
Hour Offset
System>Hour Offset
Sets the time offset from the
AltiWare server’s time.
TFTP Server
System>TFTP Server
{Save TFTP Server IP
Address}
Sets the TFTP server IP address for
updating firmware.
Boot
Download
System>Boot
Download
After firmware image upgrade,
submenu changes to {No}. Used
mainly for upgrading or
troubleshooting. On the next boot,
the phone will download the new
firmware from the TFTP server, if
set to [YES].
Note:
Make sure to launch
TFTP32.exe.
When downloading, the
phone key pad is disabled.
Emergency
Number
System>Emergency
Num
Sets the IP phone’s emergency
number
Emergency
Gateway
System>Emergency
GW
Sets the IP phone’s emergency
gateway IP address
Version
Information
System>Version
Info {Read only, version
information}
Indicates the version number of the
IP Phone.
Network Settings
Setting
Enable DHCP
Menu Path {Sub Menu}
Network>Enable
DHCP
Alti-IP 600H Manual
24
Description
Set YES or NO to indicate whether
Dynamic Host Configuration
Protocol (DHCP) is being used by the
IP phone to retrieve new IP address
upon boot up.
Local
Address
Network>Local
Address
Sets the IP phone’s local address;
only shows if DHCP is disabled.
Network
Mask
Network>Network
Mask
Sets the IP phone’s network mask;
only shows if DHCP is disabled.
Gateway
Network>Gateway
Sets the Gateway IP address.
Enable
Gatekeeper
Network>Enable/
Disable
GateKeeper
Set whether GateKeeper is enabled or
disabled.
GateKeeper
Discovery
Network>GK
Discovery
Set to YES or NO to indicate whether
GateKeeper discovery is enabled. IP
Phone will automatically find
GateKeeper.
Enable NAT
Network>Enable/
Disable NAT
Set whether NAT is enabled or
disabled.
NAT Address
Network>NAT
Address
Sets the NAT server’s public IP
address.
Modifying DHCP Settings
Dynamic Host Configuration Protocol (DHCP) automatically assigns IP
addresses to devices when they are connected to the network.
Enabling DHCP
The Alti-IP 600H automatically enables DHCP by default, but you can
reset the protocol if it becomes disabled using the following steps:
1.
Press * * 7 + ENTER button.
2.
Use
3.
Scroll to Enable DHCP.
/
to select Network, then press the Enter key.
If DHCP is disabled, the option displays as DHCP Enabled NO.
4.
Press
(DOWN key) to enable DHCP.
Alti-IP 600H Manual
25
Disabling DHCP
If you do not use DHCP in your network, you can disable DHCP before
manually assigning an IP address to the Alti-IP 600H. To disable DHCP,
use the following steps:.
Note:
Procedures involving configuring IP settings cannot be completed
when DHCP is enabled in your network.
1.
Press * * 7 + ENTER button.
2.
Use
3.
Scroll to Enable DHCP.
/
to select Network, then press the Enter key.
If DHCP is enabled, the option displays as DHCP Enabled YES.
4.
Press
(DOWN key) to disable DHCP.
Configuring IP Settings
Use these guidelines when manually configuring the IP settings:
•
Ensure the default gateway IP address in on the same subnet as the host
IP address.
•
When inputting IP addresses into the Alti-IP 600H, use the * key to
enter periods. For example, “209.120.12.8” would be inputted as
“209*120*12*8”.
Assigning a Local IP Address
The IP address is the unique logical address identifying each host computer
on a TCP/IP network. An IP address is a 32-bit number expresses as four
decimal numbers from 0 to 255 separated by periods.
To assign an IP address, use the following steps:
1.
Press * * 7 + ENTER button.
2.
Use
3.
Scroll to Local Address.
4.
Press the ENTER button or
5.
Use the buttons on the dial pad to enter a new IP address, using the *
key to enter periods. Use the (BACK key) to correct any mistakes.
6.
Press the ENTER button.
/
to select Network, then press the ENTER button.
Alti-IP 600H Manual
26
(FORWARD key).
Assigning a TFTP Server
The default TFTP Server is set to 0.0.0.0.
To assign the TFTP server, use the following steps:
1.
Press * * 7.
2.
Use
3.
Scroll to TFTP Server.
4.
Press ENTER button or
5.
Use the buttons on the dial pad to enter the new TFTP server address,
using the * key to enter periods. Use the (BACK key) to correct any
mistakes.
6.
Press the ENTER button.
/
to select System, then press the ENTER button.
(FORWARD key).
Updating Phone Firmware
Note: If using TFTP Server Application, TFTPD32, included in the CDROM, copy the following files — tftpd32.exe and <hlp>
files —to your local directory; once copied, you can launch the
TFTP Server application from the executable file.
Obtain app_mid.bin and dsp.bin files from the AltiGen
website and copy to your local directory.
Important:When updating the Alti-IP 600H phone’s firmware, it is
recommended that administrators perform any updates after
normal business hours or when the IP phone is not in use. If the
Alti-IP 600H phone is in use during an update, the call will be
disconnected.
You must have a TFTP server to have the Alti-IP 600H to connect to in
order update the firmware.
If the Alti-IP 600H phone is registered with AltiServ, to update the phone
firmware from AltiAdmin:
1.
Launch IP Phone Configuration in AltiAdmin Main Menu.
2.
Set TFTP Server address.
3.
Select Boot Download and Reset IP Phone check boxes, then click
Apply.
4.
The Alti-IP 600H/600PH should reboot and download image from the
specified TFTP server.
Alti-IP 600H Manual
27
To update the phone firmware directly from the Alti-IP 600H Phone:
1.
Press * * 7, then press the ENTER button to access the Configuration
Menu.
2.
Use
3.
Enter TFTP server address.
4.
The Alti-IP 600H will download the firmware from the TFTP on the
next reboot.
5.
Once the IP Phone is rebooted, all LED lights will be on.
6.
The LCD screen displays [ATGN BOOT] on the first line.
7.
On the second line of the LCD screen, the following messages are
displayed in succession:
/
to scroll to System >TFTP Server.
— CHECK MEMORY (RAM checking state)
— CHECK FW (Firmware checking state)
— BOOTING NOW (Initialization of hardware - LCD, network, DSP,
etc.)
— INITIALIZING
— update APP(S1-S5)
8.
You may verify the new version of firmware in the phone’s
configuration menu (* * 7 ENTER, then scroll to
System>Version Info).
Resolving Errors Upon Startup
If an error occurs during rebooting, the LED light of Soft Keys 1 through 4
will remain on to indicate an error status. These errors represent hardware
failures within the Alti-IP 600H.
• LED 1 light on = memory check failed
• LED 2 light on = network failed
• LED 3 light on = DHCP failed
• LED 4 light on = attached IP address failed
If the phone successfully passes through these stages, it has started up
properly. Otherwise, refer to “Troubleshooting” on page 40.
Alti-IP 600H Manual
28
Configuring NAT
NAT (Network Address Translation) is the translation of an IP address
used within one network to a different IP address known within another
network. One network is designated as the inside network, the other is the
outside. The Alti-IP 600H can be enabled to support H.323 behind NAT.
The Alti-IP 600H will be able to work behind a regular NAT router without
any special implementation for H.323.
For more detailed information regarding NAT configuration guidelines and
implementation, refer to the AltiWare OE/ACC or ACM System
Administration Manual.
Note:
If more than one Alti-IP 600H phone sits behind NAT, a VPN
tunnel is required to connect between the NAT router and the
corporate router.
Assigning NAT
By default, NAT is not enabled. If you connect the Alti-IP 600H behind a
NAT router, you may manually assign the NAT router’s public IP address
to this field.
To assign the NAT address, use the following steps:
1.
Press * * 7 + ENTER button.
2.
Use
3.
Scroll to Enable NAT.
4.
Press
5.
Press the ENTER button.
6.
Use (BACK key) to return to the Network menu, then select NAT
Address.
/
to select Network, then press the ENTER button.
(DOWN key) to select YES.
Use the buttons on the dial pad to enter the new NAT address, using
the * key to enter periods. Use (BACK key) to correct any mistakes.
7.
Press the ENTER button.
Setting Ring Tones
The Alti-IP 600H Phone has three (3) ringing tones available. To set the
ring tone:
Alti-IP 600H Manual
29
1.
Press * * 6 ENTER.
2.
Scroll to SELECT RING and press ENTER or
3.
Scroll to desired ring tone (0-2), or press 0, 1 or 2 on the dialing pad,
then press ENTER.
(FORWARD key).
Distinctive Ringing Support
If the Distinctive Ring options are enabled by the System Administrator in
AltiAdmin/ACM Admin (General page of System Configuration), you
may have three different ring cadences that distinguish the types of calls:
• Internal call = 1 ring
• External call = 2 ring
• Operator call = 3 rings
Figure 4. Distinctive Ring Options, General Page, System Configuration
Workgroup Status Display
The AltiGen IP phone can be enabled to display workgroup status.
While the agent is in idle state, the first line in the LCD displays:
• QL = number of workgroup queued calls (up to 99)
• QT = current longest queue time (in minutes)
• WG = last four digits of the workgroup number
The second line in the LCD displays one of the following agent states:
• LOUT - logout
• NRDY - not ready
• DND - do not disturb
Alti-IP 600H Manual
30
• FWD - forwarding
Note: The area is blank if the agent is in any other state.
Figure 5. Alti-IP 600H Workgroup Display example
In the workgroup display example, QL5 indicates there are five calls in the queue,
QT12 indicates the one of the calls has been queued for 12 minutes, WG2000
indicates Workgroup 2000, NRDY indicates the agent is not ready.
When a call rings the agent or the when the agent is making an outgoing
call, the second line of the LCD is changed to Caller ID or dialed digits
display, and the first line stays the same. However, when more than one call
is outstanding, the first line shows the Call n/n display.
If the agent is a member of multiple workgroups, you can use
/
to view the
queue status of all workgroups the agent belongs to.
This feature can be enabled or disabled through the Display Workgroup Status
check box in the AltiGen IP Phone Configuration Page in AltiAdmin/ACM Admin.
Activity Display
When the Alti-IP 600H user calls an extension in the system which has
Activity codes set up, if the call goes into RNA handling or the destination
user has DND enabled, the Activity code is displayed on the IP phone.
Note: This feature is not available in Basic Mode. Also, the activity
displayed on the IP phone may truncate the caller ID/caller name.
Alti-IP 600H Manual
31
Alti-IP 600H Manual
32
CHAPTER 5
Phone Functions
The Alti-IP 600H provides a broad range of call handling and dialing
features directly on the phone and through the AltiWare system. The
following section lists the supported telephony features, a brief description
and additional configuration notes where applicable.
Feature
Auto Answer
Description
When a call comes in, the
IP phone will ring for a
specified number of
seconds, connect the call,
and automatically answer
through the speaker or
headset.
Configuration Notes
• Press * * 6 ENTER, scroll to
enable/disable Auto Answer
Mode, set number of seconds to
ring before answering (1 - 20),
and select from speaker or
headset as the Auto Answer
device.
• During ringing, the user can
manually pick up the call from
headset, handset or speaker.
Busy Lamp
Field (BLF)
Associates Soft Key with
an extension that can be
automatically dialed when
selected; the
corresponding button
light indicates that the
extension is busy and
blinks when ringing.
The BLF ring tone is only
played when the phone is
idle state. It is stopped
when the destination
phone stops ringing or the
local phone exits idle
state.
When multiple BLF
extensions ring
simultaneously, the IP
phone will play the first
BLF extension ringer and
beep tones and ignore
other BLF extensions.
• From AltiAdmin/ACM Admin,
go to AltiGen IP Phone
Configuration on the
Management Menu, go to the
desired extension, and set the
appropriate function key to BLF
and enter the extension in the field
below. The extension will be
associated with the corresponding
soft key to automatically dial this
extension number. Select the Play
Beep Tone checkbox to have the
IP Phone play an audible beep or
one of six different ring tones
when the extension is ringing.
• The BLF Feature can only be
assigned to internal extension
number, not outside numbers.
• The feature is not available in
Basic Mode.
Alti-IP 600H Manual
33
Call Record
Allows this key to be used
for on-demand recording.
• From AltiAdmin/ACM Admin, go
to AltiGen IP Phone
Configuration on the
Management Menu, go to the
desired extension, and set the
appropriate function key to Call
Record.
• In the Extension Configuration
screen on the General page, select
Record on Demand to Extension
VM in the Personal Call
Recording Options field.
• Press key to start recording, press
the key again to stop recording.
There is no pause function. When
the call is recording, the light will
be on.
• Recorded conversations can then
be played back through voice mail
or accessed at a centralized
location.
Conference
(CONF)
Initiates a conference and
adds in other parties one at
a time.
• Single Call Waiting, Multiple Call
Waiting or Live Call Waiting must
be enabled in AltiAdmin/ACM
Admin in order to conference
incoming calls.
• The user who first initiates the
conference call can select another
conference member’s call and drop
it from the conference simply by
disconnecting the call. If the
conference initiator hangs up, this
feature becomes unavailable to all
other conference members.
Display
Workgroup
Status
Displays the workgroup
status of the user in the
LCD
Alti-IP 600H Manual
34
• From AltiAdmin/ACM Admin, go
to AltiGen IP Phone
Configuration on the
Management Menu, go to the
desired extension, and select the
Display Workgroup Status check
box.
Flash
Headset
Hold
Signals PBX that special
instructions will follow.
• By default, the lower left Soft Key
When selected, the user
will be able to activate a
third-party headset
(certified by AltiGen)
• By default, the lower right Soft key
Places an active call on
hold.
• When multiple Call Waiting
is set up as FLASH. This can be reassigned in AltiAdmin through the
AltiGen IP Phone Configuration
window. Only this key can be
configured as FLASH.
is set up as Headset. From
AltiAdmin/ACM Admin, go to
AltiGen IP Phone Configuration
on the Management Menu, go to
the desired extension, and set the
lower right soft key (#10) to
Headset.
Feature is enable at the extension,
the use can put multiple incoming
calls on hold and retrieve using the
phone’s / (UP/DOWN keys)
and ENTER button.
• Pressing HOLD while onhook will
retrieve last hold call.
• Supports up to 9 hold calls.
Intercom
(ICOM)
Connects you directly to
the callee’s intercom after
exactly one ring.
• Feature does not require special
configuration to work.
Alti-IP 600H Manual
35
Line Park
A parked call line
appearance can be
assigned as a
programmable “Parked
Call Line” button by the
administrator. When
connected to a caller, the
call can be parked by
pressing the Parked Call
Line button. If a call is
parked at a Parked Call
Line, its LED light is on.
The call can be picked up
by pressing the Parked
Call Line button.
• Go to AltiGen IP Phone
Configuration on the
Management Menu, go to the
desired extension, and set the
appropriate function key to Line
Park.
• When configured by the
administrator, the IP phone can
play an audible beep or one of 6
different ring tones when a call is
parked at the Parked Call Line.
• When configured by the
administrator, an alternate way to
pick up a Parked Call Line call is to
use #51 <line number> if the
Parked Call Line is not assigned to
the phone.
• The LED for Parked Call Line
button will be lit up and turns off
when the parked call is picked up,
the caller hangs up, or the call is
routed to IVR/Auto Attendant.
While on a call, mutes
conversation.
• Feature does not require special
Program Soft
Keys
Associates Soft Key with
a speed dial number or
feature code that can be
configured directly on the
IP Phone.
• Go to AltiGen IP Phone
Redial
Redials the last number
dialed.
• Feature does not require special
Mute
configuration to work.
Configuration on the
Management Menu, go to the
desired extension, and set the
appropriate function key to Phone
Setting. The user will be able to
configure this key directly from the
IP Phone by pressing * * 6
ENTER.
configuration to work.
• Redials up to last 16 calls.
• Redials up to 32 digits.
Release
Releases a call from the
connected state.
Alti-IP 600H Manual
36
• Feature does not require special
configuration to work.
Ring Tones
Soft Keys
1 - 10
Speaker
Speed Dial
Transfer
(XSFR)
Select from one of three
ring tones.
• Press * * 6 ENTER, scroll to
Quickly performs a
specified function (Busy
Lamp Field, AltiServ
Feature Code, Line Park,
Phone Setting, Speed Dial
Directory, or Headset)
previously configured by
the System Administrator.
(Soft key #6 is configured
as FLASH by default. All
other soft keys are set to
Phone Setting by default.)
• In AltiAdmin, go to Extension
Enables use of speaker
phone.
• Feature does not require special
Quickly dials a specified
number that has been
previously stored.
• In AltiAdmin, go to Extension
Transfers an active call to
another number.
• Feature does not require special
SELECT RING, and select from 0
- 2.
Configuration >Station Speed
and enter the Speed Dial entries
for the appropriate extension(s).
Then, go to AltiGen IP Phone
Configuration on the
Management Menu, go to the
desired extension, and set the
appropriate soft key to the desired
function (BLF, Feature Code,
Phone Setting, Speed Dial,
Directory).
configuration to work.
Configuration >Station Speed
and enter the Speed Dial entries
for the appropriate extension(s).
Then, go to AltiGen IP Phone
Configuration on the the
Management Menu, go to the
desired extension, and set the
appropriate function key to Speed
Dial and enter the speed dial code
in the field below.
configuration to work.
• You cannot use this button to
“flash” after using it to transfer a
call. If you want to reconnect to a
call after using the XSFR button,
you must use the (BACK key).
Voice Mail
(VM)
Enables access to voice
messages.
• The VM count that appears in the
LCD displays new messages
(previously heard messages are not
included).
Alti-IP 600H Manual
37
Alti-IP 600H Manual
38
Appendix A
Specifications
Network
Protocols
• H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP,
Call Control
Protocols
• H.323
Audio
Standards
• Vocoder: ITU G.711 (PCM), one low bit rate (G.723.1)
ICMP, Telnet
• Acoustic Echo cancellation supporting high-quality
speakerphone
Keypad
Features &
Handset
• 12 standard dialing keys: 0-9, *, #
• 6 Feature keys: Redial, Voicemail, Intercom, Conference,
Transfer, Hold.
• 10 Function keys: can be set to Busy Lamp Field, AltiServ
feature code, speed dial, directory, line park, flash or headset.
• Adjustable Speaker/Ring/Handset volume control
LCD
• 2 x 16 Character LCD Display
• Provide features such as time, calling party name, calling party
number, digits dialed, extension number, number of new voice
mails, DND/FWD and system information.
LED
• Hold, Mute, Speaker, Conference, Forward, Intercom, Release.
• Message waiting indicator
LAN
• 2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone
connection, and one hub port for connection from phone to PC
Memory
• Flash ROM: 4M, stores boot ROM, software imaging and
configuration data, DSP images.
• DRAM: 8M, stores runtime program and data.
Additional
Features
• Headset port
Dimensions
• 210 x 175 x 75 mm
Power
• External power brick, 5VDC, 1.5A
Alti-IP 600H Manual
39
Firewall Considerations
Firewall Considerations
If using a firewall in the AltiWare environment, the following network
ports are used:
Client
Server
TCP
AltiAdmin
AltiWare DCOM
135
AltiConsole
AltiLink +
10025
AltiControl
AltiLink+
10025
AltiReach
AltiLink
10015
a
AltiView/AltiAgent AltiLink+
Supervisor
CDRSearch
TAPI Client
Alti-IP 600H
UDP
135
10025
VM Service
10028
AltiLink+
10025
Internal/External CDR
Logger
10027
AltiLink+
10025
Internal/External CDR
Logger
10027
TAPI Gateway
10026
10029
AltiGen IP Phone Service 10032
Gatekeeper
1718, 1719
VoIP H.323/H.225
VoIP H.323/H.225
1720
VoIP Message
Waiting
VoIP Message Waiting
49151
VoIP H.245
VoIP H.245
From 49152 to Nb
VoIP RTP
VoIP RTP
VoIP ATPS
VoIP ATPS
10032
Web Client
AltiLink+
10025
NetMeeting Chat
1720
plus VoIP ports described
above
a. It is recommended that this be run only in an intranet.
b. N=49152+ (62*number of boards)–1
Troubleshooting
The following table provides the most common problems an end user may
encounter. For Alti-IP 600H phone questions or problems not listed here,
40 Alti-IP 600H Manual
Appendix A
contact AltiGen Technical Support.
Problem/Symptom
AltiWare is unreachable.
Solution
• Check to make sure the AltiWare IP address in the
IP Phone is set up correctly.
• Check the Alti-IP 600H phone’s IP address, network
mask and default gateway.
• Check to make sure you can ping the Alti-IP 600H
phone’s address from AltiWare.
• Check to make sure the IP Phone Services is started
in AltiWare.
• Check AltiWare IP address in AltiAdmin IP Phone
Configuration menu.
Image update failed. If
setting Boot Download
to YES, after the phone
reboots and if the setting
still says YES, the boot
failed.
• Check the Alti-IP 600H phone’s IP address,
network, default gateway settings.
• Check the network connection.
• Check the TFTP server IP address and make sure the
TFTP server is running.
• PING from the TFTP server to the Alti-IP 600H.
• Check to make sure app_mid.bin and dsp.bin files
exist in TFTP server directory.
IP Phone registered then
goes back to Basic mode
• Check network connectivity by pinging from
AltiServ to the IP Phone.
• Check if IP Phone Service is running.
• Check if there is a duplicate IP address by
unplugging the Ethernet cable on the IP Phone, then
pinging the Alti-IP 600H phone’s IP address.
• Check the extension’s IP address in AltiAdmin to
find out if another user is trying to login using the
same extension number.
• Use #27 + ENTER to login again and see if problem
persists.
No IP Address
• Check if DHCP is enabled. If YES, check network
connection. If NO, check DHCP Server setting.
• Check if Alti-IP 600H phone’s IP address is
configured.
Alti-IP 600H Manual
41
Troubleshooting
One way connection.
• Make sure firewall setting has all the TCP/UDP
ports required by AltiWare opened.
• If NAT is used, make sure NAT is enabled and NAT
address is set up correctly.
Phone does not show
anything on LCD display.
Check the power source to be sure the Alti-IP 600H
phone is receiving power.
Poor voice quality.
• Make sure a switch is used, rather than a hub, in the
corporate LAN.
• G.711 provides better voice quality.
• If VoIP is set up over WAN, set priority queuing on
the WAN router.
• Make sure WAN QoS is okay by pinging a few
hundred packets from remote site and observe
packet loss and network latency.
• Adjust jitter buffer to accommodate network
latency.
Register failed.
• Check to make sure the extension number and
extension password is set up properly and that the IP
extension is enabled.
• Check to make sure the IP Phone Services is started
in AltiWare.
• If IP Phone is associated with a physical phone (with
the same extension number), use #27 to activate the
IP Phone to normal operating mode.
42 Alti-IP 600H Manual
Appendix A
LCD Messages
Local Menu Configuration Messages
The following messages may be displayed in the LCD when accessing
Menu Configuration:
Message
Definition
conf timeout!
After 2 minutes inside the configuration menu, if no
action is taken, LCD will show this message and then
quit the menu.
conf exception!
During configuration, an unknown exception occurred.
Saved!
The changed configuration was saved into memory.
Write Fail!
Error occurred when saving the changed options into
flash ROM.
Wrong Ext Number!
The inputted extension number is invalid.
Wrong input!
User inputted an invalid value or string during
configuration.
wrong password!
User is trying to configure an invalid password from the
phone menu.
Alti-IP 600H/600PH Running Messages
The following messages may be displayed in the LCD when running the
Alti-IP 600H/600PH:
Message
Definition
Alti-IP 600H Manual
43
LCD Messages
AW UNREACHABLE!
Failed to connect to the AltiGen phone server. The user
is trying to register the IP phone with an invalid IP
phone’s IP address or the AltiGen Phone Server's IP
address is invalid.
Or, the network connection is lost in offhook or connect
state.
Refer to “AltiWare is unreachable.” section
of “The following table provides the most common
problems an end user may encounter. For Alti-IP 600H
phone questions or problems not listed here, contact
AltiGen Technical Support.” on page 41.
Basic-Idle!
IP phone is operating in Basic Mode.
Execute #27 again to reactivate.
Check IP Phone Service
Verify extension is configured for dynamic.
DHCP FAIL!
Although DHCP was enabled, the Alti-IP 600H was not
able to receive the IP address from the DHCP server.
DUPLICATE IP!
Another device configured with the same IP address as
the IP phone is detected. The IP Phone cannot function
correctly until this is corrected.
INVALID IP!
The inputted IP address is invalid.
INPUT AGAIN...
INVALID VAL!
During register of IP extension, an invalid response
(return value) returned from phone server.
NO IP ADDR!
Alti-IP 600H cannot attach an IP address due to network
failure.
No Network!
Phone has lost Ethernet connection.
REGISTER FAIL!
Cannot register to the AltiGen phone server.
REGISTER OKAY!
IP extension registered successfully.
REGISTERING!
User entered #27 to manually register the IP extension.
REMOVE OLD EXT.
When #27 is entered, the extension/password
configuration in the IP Phone is removed.
44 Alti-IP 600H Manual
Appendix A
WRONG PASSWORD!
Registration failed because of invalid extension
password.
IP Phone Boot Messages
The following messages may be displayed in the LCD when booting the
Alti-IP 600H/600PH:
Message
Definition
CHECK FW
Checking firmware.
CHECK MEMORY
Checking memory.
INIT NETWORK
Initializing network.
LOAD FAILED
Failure to load the image into memory.
NETWORK FAILED.
Network initialization failed.
TFTP FAIL!
Failure downloading TFTP.
UPDATE FAILED.
Firmware update failed.
UPDATE OK
Firmware update successful.
update APP(S1)
Appears when Boot Download is set to TRUE. The AltiIP 600H/600PH will show this message when it is
rebooted.
User Reference
Basic Phone Operation
* indicates a normal operating mode phone feature, which is only available after
registering the Alti-IP 600H with the phone server and logged in as an extension.
FUNCTION
KEY SEQUENCE
Auto Answer
1) Press * * 6, then ENTER button.
2) Use the navigation buttons to enable/disable Auto Answer
mode, set number or seconds to ring before answering (1-20),
and select from speaker or headset as the Auto Answer device.
Alti-IP 600H Manual
45
User Reference
Conference*
During a call:
1) Press CONF button (this automatically selects a new line
and places the other party on hold)
2) Enter target telephone number
3) When the call connects, press CONF button again OR
(BACK key) to cancel conference and return to original party.
The # of parties allowed in a conference call depends on the
AltiServ system. In general, up to 6 parties are allowed.
To conference an incoming call when no conference is in
progress:
1. Connect to a caller.
2. Get incoming call whose Caller ID or Caller Name is
displayed on the LCD. Call waiting tone is played.
3. Press the ENTER button to answer caller and place original
caller on hold.
4. Press
/
(UP/DOWN keys) to select the original hold call.
5. Press the CONF button to create a conference and join both
callers.
If a conference is already in progress, to conference an
incoming call:
1. Connect to conference with two or more members.
2. Get incoming call whose Caller ID and Caller Name is
displayed on the LCD. Call waiting tone is played.
3. Press the ENTER button to answer the incoming call and all
other conference members are still in conference.
4. Press
/ (UP/DOWN keys) and select one of the
members in conference (displays “ConfHold”), then press
the CONF button to join the incoming caller to the
conference.
The user who initiates the conference call can select the other
conference member’s call and drop it from the conference.
To drop a conference member:
1. Connect to conference with two or more members.
2. Use
/ (UP/DOWN keys) to select the member to
disconnect.
3. Press the
(BACK key) to disconnect this caller.
4. If conference initiator hangs up, feature becomes
unavailable to all other conference members.
• The number of parties allowed in a conference call
depends on the AltiServ system. In general, up to 6 parties
are allowed.
46 Alti-IP 600H Manual
Appendix A
Configuration
Menu*
1) Press * * 7, then ENTER button.
2) Use the navigation buttons to select configuration menu.
•
•
•
/ (UP/DOWN keys) allows you to scroll through text and
select features displayed in LCD screen.
(FORWARD key) is for menu selection.
(BACK key) returns to previous configuration menu or
deletes the last digit input.
3) Press ENTER button to access selected menu setting
Handset/
Headset/
Speaker
To switch between handset, headset and speaker, the user can
go offhook, press the Speaker button, or press the Headset
button (#10 soft key)
Hold*
During a call:
1) Press HOLD button to put current call on hold and make a
new call.
To retrieve a single call on hold:
1) Press HOLD button
To retrieve multiple calls on hold:
1) Use
/
to select a hold call to be retrieved.
2) Press ENTER button
OR
1) Press HOLD button to retrieve last hold call.
Intercom*
Incoming Intercom:
Incoming voice path is heard through the speaker, indicated by
the button’s blinking indicator light
Outgoing Intercom:
1) Press ICOM button + <EXT>
Line Park
During a call:
1) Press #51 or Line Park soft key (if configured)
2) Enter two-digit Line Park line.
The LED for Line Park soft key will be lit up and turns off when
the parked call is picked up, the caller hangs up, or the call is
routed to voice mail.
Mute
While on a call with Speaker on:
1) Press SPKR/MUTE button.
2) To disengage mute, press SPKR/MUTE button again.
Program Soft
Key
1) Press * * 6, then ENTER button; scroll to desired
programmable key to configure; enter appropriate digits for the
speed dial number or feature code.
Reboot
1) Press * * 3, then ENTER button
Alti-IP 600H Manual
47
User Reference
Redial
Phone is onhook
1) Press REDIAL button.
2) Use
entry,
/ to scroll to the desired entry. (
scrolls to first entry.)
scrolls to previous
3) Press SPRK/MUTE button or raise handset.
• Redial up to 16 last calls
• Redial up to 32 digits.
Release
For a connected call:
1) Press RELEASE to hang up the call.
Restore
Default
Settings
1) Press * * 7, then ENTER button, * * 2, then ENTER button
Ring Tones
1) Press * * 6, then ENTER button; scroll to SELECT RING.
Soft Key*
1) Press SOFT KEY 1-10 to initiate one of the following
functions (N/A, Busy Lamp Field, AltiServ feature code, line
park, call record, speed dial, Phone Setting, Directory or
Headset) pre-assigned by the System Administrator.
• N/A
• BLF
• Feature
Code
• Line Park
Note: Lower left SOFT KEY is set up as FLASH by default. Only
this key can be configured for FLASH. All other SOFT KEYS
are set up as Phone Setting by default.
• Call
Record
• Speed Dial
• Phone
Setting
• Directory
• Headset
Speaker
To use the speakerphone:
1) Press the SPKR button
Transfer*
During a call:
1) Press XSFR button, which places the call on hold
2) Dial the number you wish to transfer the call to
3) Hang up if the party answers the call.
4) If the party refuses the call, return to the original call by
pressing (BACK key).
48 Alti-IP 600H Manual
Appendix A
Voice Mail
Phone is onhook
1) Press VM button
2) Enter voice mail password
3) Press VM button again or ENTER button.
• The main LED light also blinks when a voice mail message
is waiting.
• The LCD displays the VM count (which includes only
unheard messages) when onhook.
Volume
To adjust volume on handset/speakerphone:
1) Take phone offhook by pressing SPKR/MUTE button or
lifting the handset.
2) Press VOL button, volume bar appears in LCD
3) Press
again.
/
to increase/decrease volume, then press VOL
To adjust ringer volume:
1) Phone on idle
2) Press VOL button, sample ring plays and volume bar
appears in LCD
3) Press
again.
/
to increase/decrease volume, then press VOL
* * Feature Codes
* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default settings (when user is in
Configuration Menu)
* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . Reboot
* * 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . Program Soft Key
* * 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuration Menu
AltiServ Feature Codes
## <pwd>. . . . . . . . . . . . . . . . . . . . . . .
### <ext> <pwd>. . . . . . . . . . . . . . . . .
AltiGen Voice Mail System Quick Features
#11. . . . . . . . . . . . . . . . . . . . . . . . . . . .
#28. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making Calls
#34. . . . . . . . . . . . . . . . . . . . . . . . . . . .
#35. . . . . . . . . . . . . . . . . . . . . . . . . . . .
#69. . . . . . . . . . . . . . . . . . . . . . . . . . . .
#77. . . . . . . . . . . . . . . . . . . . . . . . . . . .
#88. . . . . . . . . . . . . . . . . . . . . . . . . . . .
#99. . . . . . . . . . . . . . . . . . . . . . . . . . . .
#93 <ext>. . . . . . . . . . . . . . . . . . . . . . .
Answering Calls
1
2
Log in to voice mail at your own station
Log in to voice mail at another station
Greeting Menu
Password Menu
Dial By Name1
Virtual Log In (Station Privilege Override)
Dial Last Caller
Station Speed Dial
System Speed Dial
Last Number Redial
Intercom Call 2
Feature must be enabled by system administrator.
Feature available only on systems with Triton Analog Extension board.
Alti-IP 600H Manual
49
User Reference
#29 <ext> . . . . . . . . . . . . . . . . . . . . . .
#30 . . . . . . . . . . . . . . . . . . . . . . . . . . .
XSFR button #31. . . . . . . . . . . . . . . . .
#31 <ext> . . . . . . . . . . . . . . . . . . . . . .
XSFR button #41. . . . . . . . . . . . . . . . .
#41 <loc. #>. . . . . . . . . . . . . . . . . . . . .
#51 <line park line> . . . . . . . . . . . . . . .
#81 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#82 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Call Management
#26 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#27 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#32 <acct code> . . . . . . . . . . . . . . . . .
XSFR button #32 <acct code> . . . . . .
#33 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#36 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#37 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Features
#22 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#25 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#38 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#39 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#44 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#45 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#46 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#55 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#73 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#90 . . . . . . . . . . . . . . . . . . . . . . . . . . .
#91 . . . . . . . . . . . . . . . . . . . . . . . . . . .
XSFR button #40. . . . . . . . . . . . . . . . .
XSFR button # 15 <AA#>. . . . . . . . . . .
XSFR button # # <ext> . . . . . . . . . . . .
XSFR button <ext> XSFR button . . . .
50 Alti-IP 600H Manual
Individual Call Pickup (a specific station)
System Call Pickup (any station ringing)
Personal Call Park
Personal Call Park Pickup
System Call Park
System Call Park Pickup
Line Park Pickup
Hands Free Intercom Mode
Hands Free Manual Answer Mode
Station Log Out (Phone must be onhook)
Station Log In (Phone must be onhook)
Enter Account Code (before dialing)
Enter Account Code (mid-call)
Do Not Disturb
Call Forwarding
Remote Call Forwarding
Feature Status Check
Station Speed Dial Setup
Outside Call Blocking (operator only)
Operator Off-Line (operator only)
Overhead Paging
Overhead Paging by Trunk
Group Paging (for Alti-IP phone users)
List Feature Tips
Silent System Call Park
Ready to receive workgroup calls
Not ready to receive workgroup calls
Transfer to AltiGen Voice Mail System
Transfer to Auto Attendant
Transfer to a User’s Voice Mail
Consultation
Glossary
A
Alti-IP 600H/600PH - AltiGen’s H.323-compliant, business telephone that
provides voice communication over an IP network.
ASCII - American Standard Code for Information Interchange.
B
Boot - to cause the computer to start executing instructions.
BPS - Bits Per Second. The number of bits transmitted per second.
C
configure - to determine and assign the equipment cabinet or chassis contents and
location of each card, as well as software parameters.
D
DHCP (Dynamic Host Configuration Protocol) - a protocol that lets network
administrators manage centrally and automate the assignment of Internet Protocol
(IP) addresses in an organization’s network.
DNS - Domain name system used to address translation to convert H.323 IDs,
URLs, or e-mail IDs to IP addresses. DNS is also used to assist in locating remote
gatekeepers and to reverse-map raw IP addresses to host names of administrative
domains.
Do Not Disturb (DND) - when this feature is selected, all incoming calls to the
user’s extension are denied. If the station has system forwarding instructions, the
calls will be automatically redirected to another extension, Attendant, or operator.
DTMF - Dual Tone Multi Frequency are the low and high frequency tones that
comprise touch tone signals.
DSP - Digital Signal Processor. A microprocessor with an architecture that is
particularly optimized to perform mathematical algorithms that manipulate digital
signals.
Dynamic IP Address - An IP address that is automatically assigned to a client
station in a TCP/IP network, typically by a DHCP server. Network devices that
serve multiple uses, such as server and printers, are usually assigned static IP
addresses.
Dual Tone Multi Frequency - see DTMF.
Alti-IP 600H Manual
51
E
extension number - an arbitrary number of two to five digits that matches a station
to a particular user.
F
Firewall - a set of related programs, located at a network gateway server, that
protects the resources of a network from users of other networks.
FLASH - a sudden brief signal. Activated by depressing the flash key on the
telephone pad if one has been configured, or by a quick press and release of the
receiver button (switch hook).
FXS - Foreign Exchange Subscriber. An analog interface for direct connection of a
telephone set to a digital multiplexer.
G
Gateway - allows H.323 terminals to communicate with terminals configured to
other protocols by converting protocols. A gateway is the point where a circuitswitched call is encoded and repackaged into IP packets.
GMT - Greenwich Mean Time. Mean solar time of the meridian at Greenwich,
England, used as the basis for standard time throughout the world.
H
H.323 - An International Telecommunications Union (ITU-T) standard that
describes packet-based video, audio and data conferencing.
http or HTTP - Hypertext Transfer Protocol. The Internet protocol used to manage
communications between Web clients (browsers) and servers.
I
IMAP4 - Internet Message Access Protocol - Version 4.
IP Address - a 32-binary digit number that identifies each sender or receiver of
information that is sent in packets across the Internet.
ISP - Internet Service Provider.
J
jack - the mate for a plug. Used to connect two pieces of equipment together.
52 Alti-IP 600H Manual
K
keyboard - system interface for communication. A group of numeric keys,
alphabetic keys, or function keys used for entering information into a terminal and
into the system. Usually patterned after the QWERTY keyboard layout. This term
is derived from the sequence of the first six keys in the first row of alphabetic keys.
L
Local address - an address used in a peripheral node or station in place of a network
address and transformed to or from a network address for delivery purposes.
Logoff - the procedure by which a user disconnects from a program or session.
Logon - the procedure by which a user begins a program or terminal session and
gains access to the AltiServ or Quantum system.
M
MHz - Megahertz.
ms - millisecond.
N
NAT (Network Address Translation) - translation of an Internet Protocol address
(IP address) used within one network to a different IP address known within another
network. Once network is designated the inside network, the other is the outside.
network - A configuration of data processing and/or telecommunication devices
and software connected for information exchange.
network address - An identifier for a node, station, or unit of equipment in a
network.
network domain - a set of workstations and servers that share a security account
manager database and can be administered as a group. A user with an account in a
particular network domain can log onto and access his or her account from any
system in the domain.
network mask - also known as the “subnet mask.”
network server - networking software that responds to I/O or computes requests
from a client machine. Windows NT network servers can be implemented either as
server processes or as drivers.
O
offhook - refers to a telephone set when the receiver is not resting in the base. This
usually initiates a dial tone from the receiver.
Alti-IP 600H Manual
53
One Number Access - a feature of AltiWare that allows users to create a list of
phone numbers that the system can use to track users and connect them with an
incoming call if they are not at their extension desk.
onhook - the term used to describe a telephone in the idle state or with the receiver
still resting in the base.
P
physical extension - is associated with a physical port and device. An extension is
created, by default, as a physical extension (as opposed to a virtual or workgroup
extension) unless there are no more physical ports available.
ping (Packet INternet Groper) - a unit of data routed between an origin and a
destination in a network.
port - a communication channel through which a client process communicates with
a protected subsystem.
protocol - A set of rules and conventions by which two computers pass messages
across a network medium. Networking software generally implements multiple
levels of protocols layered one on top of the other.
Q
queue - a collection of calls waiting to be served. Queued calls in AltiWare are
handled on a first-in, first-out basis.
R
RAS - Remote Access Service.
RJ-11 - The “common” telephone jack. Usually wired with four wires, the red and
green signify the tip and ring circuits.
RJ-45 - The “common” telephone jack. Usually wired with eight wires, the red and
green signify the tip and ring circuits.
router - protocol-dependent device that connects subnetworks together.
S
server - any computer whose function in a network is to provide user access to files,
printing, communication, and other services.
static IP address - a permanent IP address that is assigned to a node in an IP or
TCP/IP network.
54 Alti-IP 600H Manual
subnet mask - the method used for splitting IP networks into a series of subgroups,
or subnets. The mask is a binary pattern that is matched up with the IP address to
turn part of the host ID address field into a field for subnets.
System Speed Dialing - this feature allows the user to access a system wide
directory of commonly called numbers that have been “condensed” into a two- or
three-digit code on the telephone dial pad.
T
TCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols
used on the Internet.
TDM - Time Division Multiplexing.
TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that
has no directory or password capability.
transfer - this feature redirects a call to another extension, the AltiGen Voice
Mail System, or operator.
U
UDP (User Datagram Protocol) - a communications protocol that offers a limited
amount of service when messages are exchanged between computers in a network
that uses the Internet Protocol.
URL (Uniform Resource Locator) - the address that defines the route to a file on
the Web or any other Internet facility.
user(s) - the person or persons accessing the features and functions of the AltiWare
product.
V
virtual extension - an extension not associated with a physical port that allows for
guest access to the AltiGen Voice Mail System features and telephone sharing
environments. Users of a virtual extension have to log in before accessing the
system features assigned to it.
W
workgroup - telephones arranged in groups within a particular organizational
function (for example, marketing, sales, service, etc.). Each workgroup is assigned
a pilot number. When the pilot number is dialed, the system scans the list of
extensions comprising the workgroup and connects the call to the first available idle
extension number. If no extensions are available, the call is placed in that
workgroup’s queue.
Alti-IP 600H Manual
55
workgroup pilot number - an extension designated to a workgroup that is not
associated with a physical port and may consist of up to 64 members. When the pilot
number is dialed, the call is distributed to the workgroup members.
56 Alti-IP 600H Manual
Index
Index
A
activating IP extension 15
active logon while another handset is
already logged on 20
activity display 31
additional features 39
address
AltiGen Communications, Inc. ii
AltiAdmin
setup 14
AltiAdmin configuration
requirements 7
AltiAdmin setup 9
AltiGen Communications
phone numbers ii
AltiGen Communications, Inc.
address ii
AltiGen IP Phone Service 8
Alti-IP 600
AltiAdmin setup 9
connection setup 14
illustration 1
AltiWare Server 23
ARP 39
Assigning 27
assigning a local IP address 26
assigning a network mask 29
assigning a TFTP server 27, 29
assigning NAT 29
audio standards 39
auto answer 33
C
D
DHCP 39
dial pad 3
dimensions 39
directory soft key 11
disabling DHCP 26
display workgroup status 34
distinctive ringing 30
DNS 39
dsplay workgroup status
IP phone 13
E
enable DHCP 24
enable gatekeeper 25
enable NAT 25
enabling DHCP 25
ENTER button 3
extension number 23
extension password 23
F
firewall considerations 40
firewall port configuration 8
B
basic mode 8
BLF 33
Boot Download
tables 39
call control protocols 39
call record 12
CONFERENCE button 4
Configuring 29
configuring IP settings 26
configuring NAT 29
configuring phone settings 23
configuring startup network
settings 14
configuring TFTP options 27, 29
connection setup 14
24
G
GateKeeper Discovery
gateway 25
glossary 51
25
call accounting
Alti-IP 600H Manual
57
Index
H
hardware components 4
headset key 12
headset port support 21, 31
HOLD button 4
I
ICMP 39
ICOM button 4
installation 9
IP extension
activation 15
IP phone
display workgroup status 13
time display 13
IP settings
configuration 26
network setup 9
normal operation 8
O
overview
Alti-IP 600
overview 1
P
phone functions 33
standard 37
phone setting
soft keys 20
phone settings 23
plug and play 8
setup 14
power 39
K
R
keypad features 39
known limitations 45
rebooting 20
REDIAL button 3
RELEASE button 4
remote installation
DSL 18
restoring default settings 18, 20
ring tones 29
RTCP 39
RTP 39
L
LAN 39
LCD 2, 39
LCD messages 43
LED 39
Line Park 36
local address 25
M
main indicator light 3
memory 39
N
NAT address 25
NAT configuration 29
navigation buttons 3
network mask 25, 29
network protocols 39
network requirements 7
network settings 24
58 Alti-IP 600H Manual
S
setting up the network 9
soft keys 3
phone setting 20
SPK/MUTE button 3
standard phone functions 37
system requirements 7
system settings 23
T
TCP 39
Telnet 39
TFTP 39
TFTP configuration options
27, 29
Index
TFTP Server 24
time display 13
U
UDP 39
updating phone firmware 27
using DSL 18
V
verifying phone startup process 19
version information 24
VM button 3
volume 3
W
warranty v
how to get service v
workgroup status display 30
X
XSFR button
4
Alti-IP 600H Manual
59