APC Back-UPS Pro®
1000/1100/1400
990-2012E Revision 6 2/02
User’s Manual
Installation and Initial Start-Up
To obtain warranty coverage, please fill out and
return the warranty registration card now.
Check the Site Wiring Fault Indicator
Location: Top right corner of UPS back panel.
Inspection
Inspect the UPS upon receipt. Notify the carrier
and dealer if there is damage. The packaging is
recyclable; save it for reuse or dispose of it
properly.
Caution: If the site wiring fault indicator lights,
get a qualified electrician to correct the building
wiring.
Placement
Connect the Loads
Plug the loads into the output connectors on the
rear of the UPS. To use the UPS as a master
“On/Off” switch, make sure that all of the loads
are switched “On”.
Install the UPS in a protected area that is free of
excessive dust and has adequate air flow. Do
not operate the UPS where the temperature and
humidity is outside the specified limits.
Warning: Changes or modifications to this
unit not expressly approved by the party
responsible for compliance could void the
warranty.
Connect to Utility
Caution: Do not connect a laser
printer to the Battery Backup Outlets.
Connect Telephone / Network Surge
Suppression (Optional)
Connect a single line telephone or a 10Base-T/
100Base-Tx network cable into the RJ-45/RJ-11
telephone/network surge protection “IN” jack on
the back of the UPS. Connect from the “OUT”
jack with telephone cable (supplied) or network
cabling (not supplied) to a fax modem or network
port.
Connect Computer Interface
Port (Optional, BP1100)
PowerChute® plus power management software
is included with this UPS. Connect the supplied
interface cable to the 9-pin computer interface
port on the back panel of the UPS. Connect to
the computer. See software documentation for
installation instructions.
Charge the battery
The UPS charges its battery whenever it
is connected to utility power. The battery will
charge fully during the first 4 hours of normal
operation. Do not expect full runtime during this
initial charge period.
Battery Backup Outlets: These UPS outlets
provide battery power and surge protection to
equipment when utility voltage is outside
acceptable limits. Data sensitive equipment such
as a computer, monitor, or external drive are
connected to these outlets.
Operating Instructions
Switch “On” — Switch “Off”
With the UPS plugged in, press and
release the On/Off/Test button to supply
power to the loads.
The loads are not affected by a failed test.
Recharge the battery overnight and perform the
self-test again. If the replace battery LED is still
"On”, replace the battery using the Replacing
the Battery procedure.
On-Battery
During on-battery operation, the onbattery LED illuminates and the UPS
sounds an audible alarm consisting of 4
beeps every 30 seconds. The alarm stops when
the UPS returns to on-line operation.
The UPS loads are immediately powered while
the UPS performs a self-test. Press and release
the button again to turn “Off” power to the loads.
It may be convenient to use the UPS as a
master “On/Off” switch for the protected
equipment.
Low Battery
When the UPS is operating on-battery and the
energy reserve of the battery runs low, the UPS
beeps continuously until the UPS shuts down
from battery exhaustion or returns to on-line
operation.
The on-line LED illuminates when the
UPS is supplying utility power to the
battery backup loads.
Overload
When loads exceed the UPS’s capacity,
the overload LED illuminates and the
UPS emits a sustained tone. The alarm
remains “On” until the overload is removed.
Disconnect nonessential load equipment from
the battery backup outlets, to eliminate the
overload.
Self-test
The UPS performs a self-test automatically when
turned “On”, and every two weeks thereafter (by
default). Automatic self-test eliminates the need
for periodic manual self-tests.
During the self-test, the UPS briefly operates the
loads on-battery. If the UPS passes the self-test,
it returns to on-line operation.
If the UPS fails the self-test it
immediately returns to on-line operation
and lights the replace battery LED.
If the overload is severe, the input circuit breaker
may trip (the resettable center plunger of the
circuit breaker pops out), as well. Disconnect
nonessential load equipment from the UPS to
eliminate the overload and press the plunger
back in to restart the UPS.
If there is AC power and the circuit breaker does
not trip during overload, the loads are still
powered. If the circuit breaker trips or the UPS
attempts to transfer to battery, the loads’ power
will be shut “Off”. Turn the UPS “Off” then back
“On” to repower the loads.
Replace Battery
If the battery fails a self-test, the UPS
emits short beeps for one minute and
the replace battery LED illuminates.
The UPS repeats the alarm every five hours.
Perform the self-test procedure to confirm
replace battery conditions. The alarm stops
when the battery passes the self-test.
Shutdown Mode
If there is no power, the host connected to the
computer interface port can command the UPS
to shut down. This is normally done to preserve
battery capacity after a controlled shutdown of
the protected system. In shutdown mode the
UPS stops supplying power to the load. The online and overload LED indicators flash alternately
or, if the UPS has shutdown due to a low battery,
the UPS will beep once every 4 seconds for
approximately 16 seconds. When line power is
restored, the UPS will return to on-line operation.
Cold Start
Note: Cold start is not a normal operating
condition.
When the UPS is “Off” and there is no utility
power, it is possible to cold start the UPS to
power the loads from the UPS’s battery.
• Press and hold the On/Off/Test button
until the UPS begins beeping.
• Release the On/Off/Test button during the
beeping to start the UPS.
APC, Back-UPS Pro, and PowerChute are registered
trademarks of American Power Conversion Corp.
Copyright © 2002
Storage
Storage conditions
Extended storage
Store the UPS covered and upright in a cool, dry location, with its battery fully
charged. Before storing, charge the UPS for at least 4 hours.
At -15 to +30 °C (+5 to +86 °F), charge the UPS’s battery every 6 months
At +30 to +45 °C (+86 to +113 °F), charge the UPS’s battery every 3 months.
Replacing the Battery
Troubleshooting
Problem
This UPS has an easy to replace hot-swappable battery. Battery replacement is a safe
procedure, isolated from electrical hazards. You may leave the UPS and loads on for the
following procedure. See your dealer or call the number in this manual for information on
replacement battery kits.
Note: Once the battery is disconnected, the loads are not protected from power
outages.
1.
Grasp the top of the front cover and tilt it out and down.
2.
Unhook the bottom of the cover from the chassis and lift it upward to
expose the battery door. Be careful not to strain the ribbon cable. Do
not touch the exposed printed circuit board.
3.
Fold the front cover on top of the UPS as shown.
4.
Use a flat-blade screwdriver or a coin to remove the two battery door
screws and open the door.
5.
Grasp the tab and gently pull the battery out of the UPS.
6.
Disconnect the battery leads.
7.
• For the 1000 through 1100 VA models, loosen the connectors by
gently wiggling them while pulling straight back from the battery
connector.
• For the 1400 VA model, pull the two gray couplers apart to
disconnect the battery.
Connect the battery leads to the new battery.
1000/1100 VA
1400 VA
Note: Small sparks at the battery connectors are normal during
connection.
• For the 1000 through 1100 VA models, connect the red wire to the
positive (+) terminal and the black wire to the negative (–) terminal.
• For the 1400 VA model, connect the gray battery coupler to the
UPS’s coupler.
8. Slide the battery into the UPS.
9.
Close the battery door, replace the battery compartment screws, and
replace the front cover.
10. Dispose of the old battery properly at an appropriate recycling facility or
return it to the supplier in the packing material for the new battery. See
the new battery instructions for more information.
UPS will not turn “On”.
Possible Cause
On/Off/Test button not
pushed.
UPS input circuit breaker
tripped.
UPS will not turn “On” or
“Off”.
Computer interface problem.
UPS operates on-battery
even though normal line
voltage is thought to exist.
UPS's input circuit breaker
tripped.
UPS beeps occasionally.
Normal UPS operation.
UPS does not provide
expected back up time.
The UPS's battery is weak
due to recent outage or is
near the end of its service
life.
On-line and overload
indicators are flashing
alternately.
All indicators are flashing.
The UPS was shutdown by
PowerChute® plus software.
Internal UPS fault.
The UPS operates normally,
but the site wiring fault
indicator is lit.
On-line and on-battery
indicators only are flashing
Building wiring error such as
missing ground or hot to
neutral wire reversal.
Internal UPS fault.
All indicators are “Off” and
the UPS is not operating.
The UPS is shutdown and the
battery is discharged from an
extended power outage.
The replace battery light is
illuminated.
Weak batteries.
Warranty
Customers may return their defective unit to APC for replacement or repair during the standard
2 year warranty period. APC's standard procedure will be to replace the original unit with a
factory-reconditioned unit. Customers who must have the original unit back due to assigned
asset tags and set depreciation schedules must declare such a need at first contact with APC
Customer Service. APC will ship out the replacement unit once the defective unit has been
received by the repair department. The customer pays for the shipping to APC, APC covers
ground freight transportation costs back to the customer.
The overload light is
illuminated or flashing
Replacement batteries not
connected properly.
The UPS is overloaded.
Solution
Press the On/Off/Test
button to power the UPS
and the loads.
Reduce the load on the
UPS by unplugging
equipment and reset the
circuit breaker by pressing
the plunger back in.
Disconnect the computer
interface. If the UPS now
works normally, check the
interface cable and the
attached computer.
Reduce the load on the
UPS by unplugging
equipment and reset the
circuit breaker by pushing
the plunger back in.
None. The UPS is
protecting the load.
Charge the battery. The
UPS's batteries require
recharging after an
extended outage. Batteries
age faster when put into
service often and when
operated at elevated
temperatures. If the battery
is near the end of its service
life, consider replacing the
battery even if the replace
battery indicator is not yet
lit.
None. The UPS will restart
automatically when utility
power returns.
Do not attempt to use the
UPS. Turn the UPS “Off”
and have it serviced
immediately.
Have a qualified electrician
correct the building wiring.
Do not attempt to use the
UPS. Turn the UPS “Off”
and have it serviced
immediately.
None. The UPS will return
to normal operation when
the power is restored and
the battery has a sufficient
charge.
Allow the batteries to
recharge for at least 4
hours. If the problem
persists after recharging,
replace the batteries.
Confirm the battery
connections.
Reduce the load on the
UPS by unplugging
equipment.
For Computer Interface Port Specifications, see the APC Website.
Specifications
Service
If the UPS requires service, please do Not return it to the dealer!
Follow these steps:
1. Use the Troubleshooting section of the Quick Reference Guide to eliminate common
problems.
2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common
UPS problem!
3. If the problem persists, call customer service or visit the APC Internet Website
(www.apc.com).
• Note the model number of the UPS, the serial number, and the date purchased. A
technician will ask you to describe the problem and try to solve it over the phone, if possible.
If this is not possible the technician will issue a Return Merchandise Authorization Number
(RMA#).
• If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the UPS in its original packaging. If the original packing is not available, ask customer
service about obtaining a new set.
• Pack the UPS properly to avoid damage in transit. Never use Styrofoam™ beads for
packaging. Damage sustained in transit is not covered under warranty.
• Include a letter with your name, RMA#, address, copy of the sales receipt, description of the
trouble, your daytime phone number, and a check (if necessary).
5. Mark the RMA# on the outside of the package.
6. Return the UPS by insured, prepaid carrier to the address given to you by Customer
Service.
1000 VA
Acceptable input voltage
Input voltage (on-line operation)
Output voltage
Input Over Current Protection
Frequency limits (on-line operation)
Transfer time
Maximum load
On-battery output voltage
On-battery frequency
On-battery waveshape
Output Over Current Protection
Battery type
Typical battery life
Typical recharge time
Operating temperature
Storage temperature
Operating / storage relative humidity
Operating elevation
Storage elevation
Audible noise at 1 m (3 ft)
Size (H x W x D)
Weight - net (shipping)
APC Contact Information
USA/Canada …………..
1-800-800-4272
Mexico …………………..
292-0253 / 292-0255
Brazil …………………….
0800-12-72-21
Worldwide ………………
1-401-789-5735
Internet ………………….
http://www.apc.com
Technical Support …….
http://www.apc.com/support
Listing, Certifications and Unlisted
Components
EMI certification
Electromagnetic immunity
1100 VA
1400 VA
0 - 160 VAC
94-148 VAC
106-127 VAC
Resettable circuit breaker
47 - 63 Hz (autosensing)
4 ms typical, blackout response time
1000 VA
1100 VA
1400 VA
670 W
670 W
950 W
115 VAC
50 or 60 Hz, ±0.1 Hz; unless synchronized to utility
during brownout
Stepped sine-wave
Overcurrent and short-circuit protected, latching
shutdown on overload
Spill proof, maintenance free, sealed lead-acid
3 to 6 years, depending on number of discharge
cycles and ambient temperature
2 to 5 hours from total discharge
0 to +40 °C (+32 to +104 °F)
-15 to +45 °C (+5 to +113 °F)
0 to 95%, non-condensing
0 to +3,000 m (0 to +10,000 ft)
0 to +15,000 m (0 to +50,000 ft)
<45 dBA
21.6 x 17.0 x 43.9 cm
(8.5 x 6.7 x 17.3 in.)
19.3 (21.1) kg
42.5 (46.5) lb.
19.3 (21.2) kg
42.5 (46.8) lb.
24.1 (25.9) kg
53.0 (57.0) lb.
UL 1778, UL 497A, CSA 107.1, FCC part 15
FCC/DOC Class B certified
IEC 801-4 level IV, 801-5 level III