English
User’s Manual
APC Smart-UPS
1400 VA 2U Rack Mount
Uninterruptible Power Supply
100 Vac
990-7096, Revision 2
TABLE OF CONTENTS
ENGLISH
Chapter 1: Safety Information ...................................................................1
Conventions Used in this Manual.................................................................................................1
Handling Safety ............................................................................................................................1
Electrical Safety............................................................................................................................1
Deenergizing Safety .....................................................................................................................2
Battery Safety ...............................................................................................................................2
Recycling of Batteries ..................................................................................................................2
Chapter 2: Basics .......................................................................................................3
About APC ...................................................................................................................................3
About Your New UPS ..................................................................................................................3
How to Contact APC ....................................................................................................................3
Chapter 3: Installation ........................................................................................4
Unpacking.....................................................................................................................................4
Inspection..................................................................................................................................4
Contents ....................................................................................................................................4
Placement..................................................................................................................................4
How to Install Your Smart-UPS ...................................................................................................4
Mount the UPS in the Rack.......................................................................................................5
Connect the Battery and Attach the Front Panel Bezel.............................................................6
Connect Power and Equipment to the UPS ..............................................................................7
Chapter 4: Operation............................................................................................9
Front Panel....................................................................................................................................9
Operation...................................................................................................................................9
Self-Test....................................................................................................................................9
Utility Power...........................................................................................................................10
Battery Power..........................................................................................................................11
Rear Panel...................................................................................................................................12
On-Battery Operation .................................................................................................................13
User Configuration Items ...........................................................................................................14
990-7096, Revision 2
Chapter 5: Maintenance and Troubleshooting ......................15
Storage ........................................................................................................................................15
Storage Conditions..................................................................................................................15
Extended Storage ....................................................................................................................15
Replacing the Battery .................................................................................................................15
Troubleshooting..........................................................................................................................17
Service ........................................................................................................................................19
Regulatory Agency Approvals ...................................................................................................20
On-Battery Run Time .................................................................................................................20
CHAPTER 1: SAFETY INFORMATION
This Safety Guide contains important instructions that should be followed during installation and
maintenance of the APC equipment and batteries. It is intended for APC customers who setup,
install, relocate, or maintain APC equipment.
Conventions Used in this Manual
This section defines the symbols used throughout this manual. Carefully read all information
boxes and abide by the instructions.
The WARNING sign denotes a serious hazard. It calls attention to a
procedure, practice, condition, or the like, which, if not correctly
performed or adhered to, could result in injury to personnel.
The CAUTION sign denotes a hazard. It calls attention to an operating
procedure, practice, or the like, which, if not correctly performed or
adhered to, could result in damage to or destruction of all or part of the
product.
The NOTE sign denotes important information. It calls attention to a procedure,
practice, condition, or the like, which is essential to highlight.
Handling Safety
•
Be careful. Do not lift heavy loads without assistance.
18 – 32 kg (40 – 70 lb.)
•
This equipment is intended for installation in a temperature-controlled indoor area (see the
Specifications at the APC web site for exact temperature range), free of conductive
contaminants.
Electrical Safety
•
To reduce the risk of fire, connect only to a circuit provided with a 20 A maximum branch
circuit overcurrent protection in accordance with the National Electrical Code ANSI/NFPA.
•
Do not work alone under hazardous conditions.
•
Check that the power cord(s), plug(s), and sockets are in good condition.
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990-7096 Rev. 2
Deenergizing Safety
•
This UPS has an internal energy source (the battery), the output may be energized when the
unit is not connected to an AC power outlet.
•
To deenergize the UPS: first press the Off button to switch the outputs off. Next disconnect
the UPS from the AC power outlet, then, disconnect the battery and finally, press the ON
button to ensure that the internal capacitors are discharged.
•
The UPS includes a protective earth conductor which carries the leakage current from the load
devices (computer equipment). Total leakage current must not exceed 3.5 mA.
•
Use of this equipment in life support applications where failure of this equipment can
reasonably be expected to cause the failure of the life support equipment or to significantly
effect its safety or effectiveness is not recommended.
Battery Safety
•
This equipment contains potentially hazardous voltages. Do not attempt to disassemble the
unit. The only exception is for battery replacement using the procedures below. Except for
the battery, the unit contains no user serviceable parts. Repairs are performed only by factory
trained service personnel.
•
Do not dispose of batteries in a fire. The batteries may explode.
•
Do not open or mutilate batteries. They contain an electrolyte which is toxic and harmful to
the skin and eyes.
•
To avoid personal injury due to energy hazard, remove wrist watches and jewelry such as
rings when replacing the batteries. Use tools with insulated handles.
•
Replace batteries with the same number and type of batteries as originally installed in the
equipment.
Recycling of Batteries
Return the battery tray to APC using the package in which your replacement tray shipped. (See
How to Contact APC, page 3, for details.) The battery replacement kit includes a new battery
tray. See your dealer or Replacing the Battery, page 16, for information on replacement battery
kits.
990-7096 Rev. 2
2
CHAPTER 2: BASICS
About APC
American Power Conversion Corporation (APC) is the leading national and international
manufacturer of state of the art uninterruptible power supplies, redundant switches, power
management software, and related equipment. APC products protect hardware, software, and data
from the threat of power disturbances in business and government offices throughout the world.
About Your New UPS
This APC Uninterruptible Power Supply (UPS) is designed to prevent blackouts, brownouts, sags
and surges from reaching your computer and other valuable electronic equipment. This UPS also
filters out small utility line fluctuations and isolates your equipment from large disturbances by
internally disconnecting from the utility line, while supplying power from its internal batteries
until the utility line returns to safe levels.
The UPS is ready to be mounted in a 46.5 cm (19-inch wide) EIA/IEC rack cabinet.
How to Contact APC
Internet: http://www.apcc.com/support/contact
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990-7096 Rev. 2
CHAPTER 3: INSTALLATION
Unpacking
APC has taken care to design robust packaging for your product. However, accidents and damage
may occur during shipment.
Inspection
Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage. The packaging is
recyclable; save it for reuse or dispose of it properly.
Contents
The shipping package contains the UPS, its front panel bezel (disconnected from the unit),
mounting rails, and a literature kit (containing mounting hardware and product documentation).
Placement
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Install the UPS in a protected area that is free of
excessive dust and has adequate air flow. Do not
operate the UPS where the temperature and
humidity are outside the specified limits.
S
Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the warranty.
How to Install Your Smart-UPS
To install the UPS follow these steps:
1.
Mount the UPS in the rack.
2.
Connect the battery and attach the front panel bezel.
3.
Connect power and the equipment to the UPS.
4.
Turn on the UPS.
5.
Install optional PowerChute® software (sold separately).
This section describes each step in detail.
990-7096 Rev. 2
4
Mount the UPS in the Rack
Select a location with adequate air flow that is free from excessive dust. Ensure
that the air vents on the front and rear of the UPS are not blocked. Allow at least
2.54 cm (1 inch) of space on both sides.
The UPS requires two people to install due to its weight.
To lighten the UPS, you may remove the batteries while you mount the unit in the rack.
Refer to Replacing the Battery, page 15, for instructions on removing the batteries.
The UPS comes with standard 46.5-cm (19-inch) rack mount brackets (ears) and cleats installed
and mounting rails for rack mounting included. The rails support the UPS and allow adequate air
flow. There are two steps to install the UPS in a rack. This section describes each in detail.
1.
Install the mounting rails in the rack (required for four-post racks only).
2.
Load the UPS into the rack.
Check the rack to make sure it will not tip after moving the mounting brackets.
Install the Mounting Rails in the Rack (Four-Post Rack Installation Only)
Install the mounting rails in the rack. Directions are included with the rail kit.
Load the UPS into the Rack
Due to the weight of the UPS, two people are required to install it in the rack. To
lighten the UPS, you may remove the batteries while you mount it in the rack. Refer to
Replacing the Battery, page 16, for instructions on how to remove the batteries.
Four-Post Racks
Œ
5
1.
Supporting the UPS from both sides,
carefully align the unit with the rails.
2.
Each side of the UPS has a cleat Œ
that must slide into the groove on the
rail. Insert each cleat into its groove
and slide the UPS into position.
3.
Insert the four (4) ornamental screws
supplied with the UPS through the
mounting brackets and into the top
and bottom holes in the U-space.
990-7096 Rev. 2
Two-Post Racks
Œ
Œ
1.
If the rack holes are not 10-32
threaded, first attach the backing plate
supplied (870-1148) Πto the rack.
2.
Support the UPS from the front and
back. Insert the four (4) ornamental
screws supplied with the UPS
through the mounting brackets and
into the top and bottom holes in the
U-space as shown for the Four-Post
Rack. Screw them into the threaded
holes of the backing plate.
Removing the UPS from the Rack
Due to the weight of the UPS, two people are required to remove it from the rack.
1.
Remove the front panel bezel: Face the front of the UPS, and, using both hands, insert each
index finger behind the lip of the curved section of the front panel bezel and pull towards you.
2.
Unscrew the four ornamental screws (two screws on each mounting bracket).
3.
Position one person in front of the rack and the second person either behind or on one side of
the UPS for additional support.
4.
Using the battery tray handle to support the front of the unit, slide the UPS partially out of the
rack.
5.
Supporting the UPS from the bottom or rear of the unit, slide the UPS fully out of the rack.
Connect the Battery and Attach the Front Panel Bezel
The UPS is shipped without its battery connected and the front panel bezel installed (it
is packaged separately within the main box). You must connect the battery and install
the plastic front panel bezel before the installation is complete.

Œ
Ž
990-7096 Rev. 2
1.
Facing the front of the UPS, locate the battery cable (in the
center of the unit) and remove the tape to expose the cable
connector.
2.
Locate the UPS battery connector Πwhich is to the right of the
battery tray  and recessed. Connect the battery cable
connector to the UPS connector. Press firmly to ensure that the
connection is tight. You will hear a “snap” when the connector
is properly seated. Also, as a visual indication, the back of the
connector should be recessed (~0.64 cm) from the sheet metal
6
on the front of the unit. You may see small sparks when
connecting the battery.
3.
Tuck the white battery cable cord into the space above the UPS
connector.
4.
Unpack the front panel bezel and hold it with the cutout section
on the right. Align the tabs on the side of the bezel with the
slots on the front of the UPS Ž and firmly snap it into place.
Connect Power and Equipment to the UPS
Use an APC supplied cable to connect to the Computer Interface Port. DO NOT
use a standard serial interface cable since it is incompatible with the UPS
connector.
•
Plug the UPS into a standard receptacle.
•
Plug the equipment into the back of the UPS.
•
Do not plug laser printers into a UPS of 1000 VA or less, due to the large increase in power
consumption when printing.
•
Turn on all connected equipment (the equipment will not be powered until the UPS is turned
on).
•
Add any optional accessories. See the literature accompanying the accessory for details.
•
Connect ground leads to the TVSS screw (optional). The transient voltage surge suppression
(TVSS) screw provides grounding through the UPS’s power cord ground conductor. See
Rear Panel, page 13, for the location of the screw. To make the connection, loosen the screw
and connect the surge suppression device’s ground lead. Tighten the screw to secure the lead.
Turn on the UPS
Make sure the battery is connected before turning on the UPS!
•
Press the UPS’s on button, located on the front panel, to power-up your UPS. This will
power-up connected equipment.
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990-7096 Rev. 2
The UPS charges its battery whenever it is connected to utility power. The battery
charges fully during the first four hours of normal operation. Do not expect full run
time during this initial charge period.
•
The unit performs a self-test automatically when turned on, and every two weeks thereafter
(by default).
Install Optional PowerChute Software (sold separately) and Accessories
For additional computer system security, install PowerChute UPS monitoring software.
PowerChute is sold separately. It provides automatic unattended shutdown capabilities on most
major network operating systems.
This UPS is equipped with an accessory slot. See the APC website (apcc.com) for
available accessories.
If a standard accessory is installed on this UPS, follow the installation instructions
included with the accessory.
990-7096 Rev. 2
8
CHAPTER 4: OPERATION
Front Panel
This rack mount UPS has the power control and operating indicators located on the front panel.
|
TEST
0
Operation
The ON and OFF buttons control the power to the outlets on the UPS. They can be used as a
master On/Off switch for the connected equipment. The charger and communication circuits of
the UPS remain operational as long as it is plugged into an acceptable utility power outlet.
Power On
Press and release the large, upper button labeled “l TEST” to supply power to the connected
equipment. The equipment is immediately powered while the UPS performs a self-test.
|
T E S T
Power Off
Press and release the small, lower button labeled “0” to turn off power to the connected
equipment.
0
Whenever the UPS is plugged in and utility voltage is present, the charger maintains
battery charge.
85%
67%
50%
33%
17%
Load Bar Graph
The 5-LED display on the left of the front panel shows the percentage of available power being
used by the connected equipment (load). The display shows the voltage level between the highest
LED lit and the next higher value. For example, if three LEDs are lit, the connected equipment is
drawing between 50% and 67% of the UPS’s capacity. If all five LEDs are lit, the connected
equipment is drawing between 85% and 100% of capacity. Thoroughly test your complete system
to make sure that the UPS will not become overloaded. In the graphic to the left, the load capacity
threshold is listed next to the LED (these are not shown on the actual UPS).
Self-Test
During the self-test, the UPS briefly operates the connected equipment on-battery. If the UPS
passes the self-test, it returns to on-line operation. If the UPS fails the self-test it immediately
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990-7096 Rev. 2
returns to on-line operation and lights the replace battery LED. The connected equipment is not
affected by a failed test. Recharge the battery for 24 hours and perform another self-test. If it fails,
the battery must be replaced. See Replacing the Battery, page 16, for details.
Automatic Self-Test
The UPS performs a self-test automatically when turned on, and every two weeks thereafter (by
default). Automatic self-test eases maintenance requirements by eliminating the need for periodic
manual self-tests.
Manual Self-Test
Press and hold the on button (on the front panel) for a few seconds before the self-test will begin.
Utility Power
During normal operation, the UPS monitors the utility power and delivers power to the connected
equipment. If your system is experiencing excessive periods of high or low voltage, have a
certified electrician check your facility for electrical problems. If the problem continues, contact
the utility company for further assistance.
On-line Indicator
The on-line indicator illuminates when the UPS is supplying utility power to the connected
equipment. If the indicator is not lit, the UPS is supplying battery power and the UPS will sound an
alarm, four beeps every 30 seconds.
119
109
100
91
81
Utility Voltage Bar Graph
This UPS has a diagnostic feature that displays the utility voltage. With the UPS plugged into the
normal utility power, press and hold the on button to see the utility voltage bar graph display.
After a few seconds the 5-LED display on the right of the front panel shows the utility input
voltage. Refer to the figure to the left for the voltage reading (values are not listed on the UPS).
The display indicates that the voltage is between the highest LED lit and the next higher value.
For example, with three LEDs lit, the input voltage is between 91 and 109 Vac. If no LEDs come
on and the UPS is plugged into a working AC power outlet, the line voltage is extremely low. If
all five LEDs come on, the line voltage is extremely high and should be checked by an electrician.
The UPS starts a self-test as part of this procedure. The self-test does not affect the
voltage display.
Voltage Trim
This LED comes on to indicate that the UPS is compensating for a high utility voltage.
Voltage Boost
This LED comes on to indicate that the UPS is compensating for a low utility voltage.
990-7096 Rev. 2
10
Battery Power
If the utility power fails, the UPS can provide power to the connected equipment from its internal
battery for a finite period. The UPS sounds an alarm, four beeps every 30 seconds, while
operating on battery power. The alarm stops when the UPS returns to on-line operation.
On-Battery Power Indicator
When the on-battery power indicator is lit the UPS is supplying battery power to the connected
equipment. Refer to On-Battery Operation, page 13, for details.
Battery Charge Bar Graph
96%
72%
48%
24%
0%
The 5-LED display on the right of the front panel shows the present charge of the UPS’s battery as
a percentage of the battery’s capacity. When all five LEDs are lit, the battery is fully charged.
The LEDs extinguish, from top to bottom, as the battery capacity diminishes. The battery
capacity threshold is shown in the figure to the left (it is not listed on the front panel display).
As a low battery warning, any LEDs illuminated (for the given capacity) will flash. The low
battery warning setting can be changed from the rear panel (see Low Battery Warning Level, page
13) or through the optional PowerChute software.
Overload
When the UPS is overloaded (when the connected equipment exceeds the maximum specified in
the maximum load defined in the Specifications at the APC web site), the overload LED comes on
and the UPS emits a sustained tone. The alarm remains on until the overload is removed. The
UPS continues to supply power as long as it is on line and the breaker does not trip, but it will not
provide power from batteries in the event of a utility voltage interruption. Disconnect
nonessential equipment from the UPS to eliminate the overload. If a continuous overload occurs
while the UPS is on battery, the UPS will turn off its output in order to protect itself from possible
damage.
Replace Battery
If the battery fails a self-test, the UPS emits short beeps for one minute and the replace battery
LED illuminates. (If the LED flashes, the battery is disconnected.) The UPS repeats the alarm
every five hours. Perform the self-test procedure after the battery has charged for 24 hours to
confirm the replace battery condition. The alarm will stop if the battery passes the self-test.
Low Battery
When the UPS is operating on-battery and the energy reserve of the battery runs low, the UPS
beeps continuously (by default) until the UPS shuts down from battery exhaustion or returns to
on-line operation. The low battery warning interval can be changed through optional software.
Shutdown Mode (via optional software or an accessory)
In shutdown mode the UPS stops supplying power to the connected equipment, waiting for the
return of utility power. If there is no utility power present, external devices (e.g., servers)
connected to the computer interface or the accessory slot can command the UPS to shut down.
This is normally done to preserve battery capacity after the graceful shutdown of protected
servers. The UPS will scroll the front panel indicators sequentially in shutdown mode.
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990-7096 Rev. 2
Rear Panel
The rear panel has the input and output connectors, computer interface port, and manual settings
for the low battery warning level and voltage sensitivity indicator.
x
M AD E I N U S A (W ES T K IN GS TON , R I )
S U 1400R M2U
X X01234 56789
Computer Interface Port
Optional power management software and interface kits can be used with this UPS. Use only
interface kits supplied or approved by APC. If used, connect the interface cable to the 9-pin
computer inter-face port on the back panel of the UPS. Secure the connector’s screws to complete
the connection.
Use an APC supplied cable to connect to the Computer Interface Port. DO NOT
use a standard serial interface cable since it is incompatible with the UPS
connector.
TVSS Screw
The UPS features a transient voltage surge-suppression (TVSS) screw for connecting the ground
lead on surge suppression devices, such as telephone and network line protectors. Refer to
Connect Power and Equipment to the UPS, page 7, for information.
Voltage Sensitivity
The UPS detects line voltage distortions such as spikes, notches, dips, and swells, as well as
distortions caused by operation with inexpensive fuel-powered generators. By default, the UPS
reacts to distortions by transferring to on-battery operation to protect the connected equipment. In
areas where power quality is poor, the UPS may frequently transfer to on-battery operation. If the
connected equipment can operate normally under such conditions, reduce the sensitivity setting to
conserve battery capacity and service life.
To reduce UPS sensitivity, press the Sensitivity button on the rear panel. Use a pointed object
such as a pen to press the button. Press it once to set the UPS’s sensitivity to reduced. Press it
again to set the sensitivity to low. Press the button a third time to reset normal sensitivity. The
Sensitivity can also be changed through software.
normal
reduced
low
990-7096 Rev. 2
Normal: When the UPS is set to normal sensitivity, the LED is brightly lit.
Reduced: When it is set to reduced sensitivity, the LED is dimly lit.
Low: When it is set to low sensitivity, the LED is off.
12
Low Battery Warning Level
By default, the low battery warning occurs when there are approximately two minutes of
on-battery run time remaining. This may not be enough time to gracefully shut down some
protected computer systems.
To change the warning interval, press the rear panel Sensitivity button while pressing and holding
the front-panel on button.
2 min.
Brightly lit: The low battery warning interval is approximately two minutes.
5 min.
Dimly lit: The low battery warning interval is approximately five minutes.
7 min.
Off: The low battery warning interval is approximately seven minutes.
On-Battery Operation
The Smart-UPS will switch to battery operation automatically should the utility power fail. While
running on battery, an internal alarm will sound (periodic beeps). Press the on button, on the front
panel, to silence the UPS alarm (for the current alarm only). The optional PowerChute software
allows you to change the audible indicator.
If the utility power does not return, the UPS will continue supplying power to the connected
equipment until exhausted. A continuous beeping will sound approximately two minutes before
the UPS’s final low battery shutdown. If using a computer, you must manually save your files and
power down before the UPS turns itself off, unless you are using optional PowerChute interface
software that provides automatic, unattended shutdown.
Refer to On-Battery Run Time, page 20, for approximate run time data.
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990-7096 Rev. 2
User Configuration Items
Note: Setting these items requires software or optional hardware.
Function
Factory
Default
User Selectable
Choices
Description
Automatic SelfTest
Every 14
days
(336 hours)
Every 7 days (168
hours), On Startup
Only, No Self-Test
Sets the interval at which the UPS will execute
a self-test. Refer to your software manual for
details.
UPS ID
UPS_IDEN
Up to eight
characters to define
the UPS.
Use this field to uniquely identify the UPS for
network management purposes.
Date of Last
Battery
Replacement
Manufacture
Date
Date of Battery
Replacement
Reset this date when you replace the battery
tray.
Minimum
Capacity Before
Return from
Shutdown
Sensitivity
0 percent
15, 25, 35, 50, 60,
75, 90 percent
The UPS will charge its batteries to the
specified percentage before return from a
shutdown.
Normal
Reduced, Low
Duration of Low
Battery Warning
2 minutes
5, 7, 10, 12, 15, 18,
20 minutes
Alarm Delay
After Line Fail
5 second
delay
Shutdown Delay
20 seconds
Synchronized
Turn-on Delay
0 seconds
High Transfer
Point
108 Vac
30 second delay,
At Low Battery
Condition, No
0, 60, 120, 240,
480, 720, 960
seconds
20, 60, 120, 240,
480, 720, 960
seconds
110, 112, 114 Vac
Set lower than normal sensitivity to avoid
lowered battery capacity and service life in
situations where the connected equipment can
tolerate minor power disturbances.
Sets the time before shutdown at which the
UPS issues a low battery warning. Set it
higher than the default if the OS needs more
time for a graceful shutdown.
To avoid alarms for minor power glitches, set
the alarm delay.
Low Transfer
Point
92 Vac
86, 88, 90 Vac
990-7096 Rev. 2
Sets the interval between when the UPS
receives a shutdown command and when
shutdown occurs.
The UPS will wait the specified time after the
return of utility power before turn-on; for
example, to avoid branch circuit overload.
To avoid unnecessary battery usage, set the
High Transfer Point higher if the utility voltage
is chronically high and the connected
equipment is known to work under this
condition.
Set the Low Transfer Point lower if the utility
voltage is chronically low and the connected
equipment can tolerate this condition.
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CHAPTER 5: MAINTENANCE AND TROUBLESHOOTING
Storage
This section describes how to store the UPS while it is not in use. To remove the UPS from the
rack, see Removing the UPS from the Rack, page 6.
Storage Conditions
Store the UPS covered and flat (rack mount orientation) in a cool, dry location, with its battery
fully charged. Disconnect any cables connected to the computer interface port to avoid
unnecessarily draining the battery
Extended Storage
At -15 to +30 °C (+5 to +86 °F), charge the UPS’s battery every six months.
At +30 to +45 °C (+86 to +113 °F), charge the UPS’s battery every three months.
Replacing the Battery
Please read Chapter 1: Safety Information, page 1, before replacing the battery tray.
Once the battery is disconnected, the connected equipment is not protected from power
outages.
This UPS has an easy to replace hot-swappable battery tray. Battery replacement is a safe
procedure, isolated from electrical hazards. You may leave the UPS and the protected equipment
on for the following procedure. See your dealer or APC (refer to How to Contact APC, page 3)
for information on replacement battery cartridges.
1.
2.
3.
4.
Smart-UPS Model
Replacement Battery Cartridge
SU1400RMJ2U
RBC24-J
The battery tray is accessible from the front of the UPS.
Be careful removing the battery tray – it is heavy.
This procedure requires a Phillips head screwdriver.
Small sparks at the battery connectors are normal during re-connection.
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990-7096 Rev. 2
1. Face the front of the UPS and, using both hands, insert each
index finger behind the lip of the curved section of the front
panel bezel and pull towards you. The front panel bezel
will unsnap.
2. Set the bezel aside.

Ž



Œ
3. Take out the white cord, which is tucked into the space
above the battery connector Œ. Grasp the cord and pull
firmly towards you to disconnect the battery.
4. Use a Phillips head screwdriver to remove the four (4)
screws  that secure the battery tray. Set the screws aside.
5. Use the battery tray handle Ž to slide the tray out halfway.
Then hold the tray from the sides and slide it out to the
maximum extended position. A stop tab  on the bottom
of the tray will prevent the tray from coming out
completely.
6. Carefully lift the tray up so that the stop tab  clears the
ledge on the unit.
7. Return the battery tray to APC using the package in which
your replacement tray shipped. (See How to Contact APC,
page 3, for details.) The battery replacement kit includes a
new battery tray.
8. Hold the new tray on the sides and align it with the opening.
9. Raise the back of the tray up slightly to position the stop tab
on the inside of the opening. Then level the tray and push it
in completely.
10. Remove the tape on the new battery tray connector to
expose the cable connector.
11. Locate the UPS battery connector Πwhich is to the right
of the battery tray and recessed. Connect the battery cable
connector to the UPS connector. Press firmly to ensure that
the connection is tight. You will hear a “snap” when the
connector is properly seated.
12. Replace the four (4) screws removed in step 4.
13. Tuck the white battery cable cord neatly into the space
above the UPS connector.
990-7096 Rev. 2
14. Hold the front panel bezel with the cutout section on the
right. Align the tabs on the side of the bezel with the slots
on the front of the UPS Ž and firmly snap it into place.
16
Troubleshooting
Use the chart below to solve minor UPS installation problems. Contact APC Technical Support
Staff (see How to Contact APC, page 3) for assistance with complex UPS problems.
Problem and Possible Cause
UPS will not turn on.
• ON button not pushed.
• UPS not connected to AC power
supply.
• UPS’s input circuit breaker tripped.
• Very low or no utility voltage.
• Battery not connected properly.
UPS will not turn off.
• Internal UPS fault.
Solution
Press the ON button once to power the UPS and the connected
equipment.
Check that the power cable from the UPS to the utility power
supply is securely connected.
Reduce the load on the UPS by unplugging equipment and reset
the circuit breaker (on back of UPS) by pressing the plunger
back in.
Check the AC power supply to the UPS with a table lamp. If
very dim, have the utility voltage checked.
Check that the battery connector is fully engaged.
Do not attempt to use the UPS. Unplug the UPS and have it
serviced immediately.
UPS operates on-battery although normal line voltage exists.
Reduce the load on the UPS by unplugging equipment and reset
• UPS’s input circuit breaker tripped.
the circuit breaker (on back of UPS) by pressing the plunger
back in.
Move the UPS to a different outlet on a different circuit. Test
• Very high, low, or distorted line
the input voltage with the utility voltage display. If acceptable
voltage. Inexpensive fuel powered
to the connected equipment, reduce the UPS’s sensitivity. See
generators can distort the voltage.
Voltage Sensitivity, page 12, for procedures.
UPS beeps occasionally.
None. The UPS is protecting the connected equipment.
• Normal UPS operation.
UPS does not provide expected backup time.
Charge the battery. Batteries require recharging after extended
• The UPS’s battery is weak due to a
outages. Also, they wear faster when put into service often or
recent outage or is near the end of
when operated at elevated temperatures. If the battery is near
its service life.
the end of its service life, consider replacing the battery even if
the replace battery indicator is not yet lit.
Check the UPS’s load bar display. Unplug less needed
• The UPS is overloaded.
equipment, such as printers.
Front panel indicators (the six in the center) light sequentially.
None. The UPS will restart automatically when utility power
• The UPS has been shut down by
returns. The indicators illuminate from top to bottom then
remote control.
bottom to top.
None. The UPS will restart automatically when the sleep timer
• The UPS has been put into sleep
expires. The indicators illuminate from top to bottom then back
mode by remote control.
to the top.
17
990-7096 Rev. 2
UPS is plugged into wall outlet and only the battery charge bar graph is lit.
None. The UPS will return to normal operation when the power
• The UPS is shut down and the
is restored and the battery has a sufficient charge.
battery is discharged from an
extended outage.
Replace battery light is lit and the UPS beeps for one minute every five hours.
Charge the batteries for 24 hours and perform self-test (see
• Weak batteries.
Self-Test, page 9) to see if it clears.
Replace the batteries. Refer to Replacing the Battery, page 15.
• Bad or expired battery.
Replace battery light flashes, battery charge bar graph is off, and the UPS beeps continuously.
Check that the battery connector is fully engaged.
• Battery not connected properly.
Some or all front panel indicators are flashing.
• Internal UPS fault or battery charger Do not attempt to use the UPS. Turn the UPS off and have it
serviced immediately.
failure.
With the warning interval setting shown above, the battery graph flashes, and the UPS operates
normally when the battery capacity is insufficient to give the full warning time that the unit is set
for. The table bellow shows all conditions that could be interpreted as “flashing”.
Condition
Display
Beeper
Low battery, load still powered (Q bit 6 One or more LEDs flashing on the battery Continuous beeping
set)
capacity bar graph with either the on-line
(user settable)
LED or on battery LED on
Low battery shut down (8 bit 0 set, Q
Only battery capacity bar graph LEDs on
None
bit 6 set if flashing)
or flashing
Standby enable (~ bit 7 set, Q bit 6 set Only battery capacity bar graph LEDs on
None
if flashing)
or flashing
Boost or trim relay fault (' bit 6 set)
Center 6 LEDs flashing in unison
None
Sleep, i.e., delayed wake up (8 bit 3
Center 6 LEDs (boost, overload, on-line,
None
set)
on battery, trim, replace battery) scrolling
down vertically (then back to top)
Shut down till power returns (8 bit 4
Center 6 LEDs (boost, overload, on-line,
None
set)
on battery, trim, replace battery) scrolling
up-down vertically
Battery overvoltage, i.e., charger
Center 6 LEDs flashing in unison with on- Continuous beeping
failure (8 bit 5 set)
line, boost, trim, and/or on battery LEDs
staying on and with both bar graphs
functioning 'normally'
DC imbalance (' bit 4 set)
Left half of LEDs (power bar graph,
None
boost, on-line, trim) flashing in unison.
Battery disconnected (' bit 5 set)
Replace battery LED flashing and battery Continuous beeping
capacity bar graph off; all other LEDs
unaffected
Output overvoltage (' bit 7 set)
Right half of LEDs (battery capacity bar
None
graph, overload, on battery, replace
battery) flashing in unison.
990-7096 Rev. 2
18
Service and Transport
If the UPS requires service do not return it to the dealer! Follow these steps:
1.
Review the problems discussed in Troubleshooting, page 17, to eliminate common problems.
2.
Verify that no circuit breakers are tripped – this is the most common UPS problem!
3.
If the problem persists, call customer service, refer to How to Contact APC, page 3, or visit
the APC Internet website (www.apcc.com).
4.
•
Note the model number of the UPS, the serial number, and the date purchased. A
technician will ask you to describe the problem and try to solve it over the phone, if
possible. If this is not possible the technician will issue a Returned Material
Authorization Number (RMA#).
•
If the UPS is under warranty, repairs are free. If not, there is a repair charge.
Pack the UPS in its original packaging. If the original packing is not available, ask customer
service about obtaining a new set.
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging.
Damage sustained in transit is not covered under warranty
5.
Mark the RMA# on the outside of the package.
6.
Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.
Always DISCONNECT THE BATTERIES before shipping the UPS to avoid
damage during transport. (U.S. Federal Regulation requires that batteries be
disconnected during shipment.) The batteries may remain in the UPS; they do
not have to be removed.
This requirement applies whether the UPS is moved indoors or out, alone or
installed in an equipment rack or system.
19
990-7096 Rev. 2
Regulatory Agency Approvals
®
LISTED 42C2
E95463
This is a Class A product based on the standard of the Voluntary Control Council for
Interference by Information Technology Equipment (VCCI). If this equipment is
used in a domestic environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
On-Battery Run Time
UPS battery life differs based on usage and environment.
Load
(VA)
50
100
200
300
400
500
600
700
800
900
1000
1200
1400
990-7096 Rev. 2
Load
(watts)
30
60
125
185
250
320
385
450
515
580
670
830
950
20
Run Time
(minutes)
251
163
90
57
39
29
21
18
15
12
11
8
7
Limited Warranty
American Power Conversion (APC) warrants its products to be free from defects in materials and
workmanship for a period of two years from the date of purchase. Its obligation under this
warranty is limited to repairing or replacing, at its own sole option, any such defective products.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA)
number from customer support. Products must be returned with transportation charges prepaid and
must be accompanied by a brief description of the problem encountered and proof of date and
place of purchase. This warranty does not apply to equipment that has been damaged by accident,
negligence, or misapplication or has been altered or modified in any way. This warranty applies
only to the original purchaser who must have properly registered the product within 10 days of
purchase.
EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not
permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or
exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF
THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of
equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by
third parties, or otherwise.
Entire contents copyright © 2001 by American Power Conversion Corporation. All rights reserved.
Reproduction in whole or in part without permission is prohibited. APC, Smart-UPS, and PowerChute
are registered trademarks of American Power Conversion Corporation. All other trademarks are the
property of their respective owners.
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990-7096 Rev. 2