Installation to the Back-UPS Avoid placing the Back-UPS in: ® • Direct sunlight • Excessive heat • Excessive humidity or in contact with fluids of any type Back-UPS™ CS 325I/475I 3 Switch on the 2 Connect Equipment 1 Placement / Power Plug the Back-UPS into a wall outlet, as shown. User’s Manual Back-UPS The rear panel of the Back-UPS consists of the following elements: Note: Allow the Back-UPS to charge for a full eight hours prior to use. Battery Back Up Outlets (qty. of 3). These outlets provide battery back-up, surge protection, and Electro-magnetic Interference (EMI) filtering. In case of power outage, battery power is automatically provided to these outlets. Power (utility or battery) is not supplied to these outlets when the Back-UPS is switched Off. Connect a computer, monitor, and external disk or CD-ROM drive to these outlets. Press the push-button on Back-UPS front panel. ON LINE ON BATTERY OVERLOAD REPLACE BATTERY Surge Only Outlet. This outlet is always On (when utility power is available) and is not controlled by the On/Off switch. This outlet does not provide power during a power outage. Connect a printer, fax machine or scanner to this outlet. Observe that the following events occur after pressing and releasing the push-button: • The green On-Line indicator flashes. 990-2114 8/01 • The yellow On Battery indicator lights while the Self-Test is being performed. • When Self-Test has successfully completed, only the green On Line indicator will be lit. Your computer’s power cord. • If the internal battery is not connected, (see Step 1 above) the green On Line indicator and red Replace Battery indicator will light. The BackUPS will also emit a chirping sound. • The Back-UPS charges the internal battery any time it is connected to a wall outlet. Status Indicators and Alarms There are four status indicators (lights) on the front panel of the Back-UPS (On Line, On Battery, Overload, and Replace Battery). Replace the Internal Battery Overload (red) - is lit whenever power demand has exceeded capacity of the Back-UPS. To replace the internal battery, proceed as follows: the Note: Replacing the battery is a safe procedure. However, small sparks may occur during the process. This is normal. Continuous Tone - this alarm is sounded whenever the Battery Backup outlets are overloaded. ON LINE ON BATTERY OVERLOAD REPLACE BATTERY On Line (green) - is lit whenever utility power is powering the Battery Backup outlets. On Battery (yellow) - is lit whenever the battery of the Back-UPS is powering equipment connected to the Battery Backup Outlets. Four Beeps Every 30 Seconds - this alarm is sounded whenever the BackUPS is running On Battery. Consider saving work in progress. Continuous Beeping - this alarm is sounded whenever a low battery condition is reached. Battery run-time is very low. Promptly save any work in progress and exit all open applications. Shutdown the operating system, computer and the Back-UPS. 1 2 Place the unit on its side. Slide the battery compartment cover upward and off of the UPS. Pull the battery out, exposing the battery terminals and wires. Disconnect the wires from the terminals. 3 4 Circuit Breaker - the circuit breaker button located on the rear panel of the Back-UPS will stick out if an overload condition forces the Back-UPS to disconnect itself from utility power. If the button sticks out, disconnect nonessential equipment. Reset the circuit breaker by pushing the button inward. Replace Battery (red) - is lit whenever the battery is near the end of its useful life, or if the battery is not connected (see above). A battery that is near the end of its useful life has insufficient runtime and should be replaced. Chirps for 1 Minute Every 5 Hours this alarm is sounded whenever the battery has failed the automatic diagnostic test. Slide the new battery into the battery compartment. Align the battery compartment cover with the grooves Connect the battery wires to the terminals as follows: in the UPS. Slide the cover down until it locks. Black wire to Ground (-) terminal Red wire to Positive (+) terminal Transfer Voltage Adjustment (optional) Order Replacement Battery In situations where the Back-UPS or connected equipment appears too sensitive to input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as follows: 1. Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no indicators lit). 2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will flash to acknowledge going into Programming Mode. 3. The Back-UPS will then indicate its current Lower Transfer Voltage, as shown in the following table. The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating temperature). A replacement battery can be ordered over the phone from APC, or the battery can be ordered on-line from the APC web site (see below, a valid credit card is required). 4. 5. 6. 7. Use When When ordering, please specify Battery Cartridge RBC2. Back-UPS Storage Indicators Lit Lower Transfer Voltage 1 160 VAC Back-UPS frequently goes On Battery due to low input voltage. 2 3 180 VAC (factory default) 196 VAC Normal power conditions exist. Storage Temperature Connected equipment is sensitive to low voltage. -5o to 30oC (23o to 86oF) To select 160 volts as the Lower Transfer Voltage, press the pushbutton until 1 indicator is flashing. To select 180 volts as the Lower Transfer Voltage, press the pushbutton until 2 indicators are flashing. To select 196 volts as the Lower Transfer Voltage, press the pushbutton until 3 indicators are flashing. Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit the Programming Mode, and all indicators will extinguish. Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in a cool, dry location. During storage, recharge the battery in accordance with the following table: 30o to 45oC (86o to 113oF) Recharge Frequency Charging Duration Every 6 months 8 hours Every 3 months 8 hours Please contact APC Technical Support to troubleshoot the unit before returning it to APC. APC and Back-UPS are registered trademarks of American Power Conversion All other trademarks are property of their respective owners. Troubleshooting Specifications Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document: Possible Cause Procedure Back-UPS circuit breaker “tripped”. Very low or no utility voltage. Check that the Back-UPS power plug is securely connected to the wall outlet. Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker (located on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward until it catches. If the circuit breaker resets, switch the Back-UPS on and reconnect the equipment one-at-a-time. If the circuit breaker trips again, it is likely that one of the connected devices is causing the overload. Check the wall outlet that supplies power to the Back-UPS using a table lamp. If the lamp bulb is very dim, have the utility voltage checked by a qualified electrician. Back-UPS does not power computer/monitor/external drive during an outage Internal battery is not connected. Check the battery connections. (See “Connect the Battery” under “Installation” on the front page of this document. Computer, monitor or external disk/ CD-ROM drive is plugged into a Surge Only outlet. Move computer, monitor, or external drive power cord plug to the Battery Backup outlets. Back-UPS operates on battery although normal utility voltage exists Back-UPS circuit breaker “tripped”. Frequency Limits (on line) Stepped Sine Wave Disconnect non-essential equipment from the Back-UPS. Reset the circuit breaker (located on the rear panel of the Back-UPS) by pushing the circuit breaker button fully inward until it catches. Unplug non-essential Battery Backup connected equipment, such as printers and plug them into Surge Only outlets. Note: Devices that have motors or dimmer switches (laser printers, heaters, fans, lamps, and vacuum cleaners, for example) should not be connected to the Battery Backup outlets. Back-UPS battery is weak due to recent outage and has not had time to recharge. Charge the battery. The battery charges whenever the Back-UPS is connected to a wall outlet. Typically, eight hours of charging time are needed to fully charge the battery from total discharge. Back-UPS run-time is reduced until the battery is fully charged. Battery requires replacement. Replace battery (see Order Replacement Battery). Batteries typically last 3-6 years, shorter if subjected to frequent power outages or elevated temperatures. A red indicator is lit Battery is not connected properly. Check the battery connections. Consult "Connect the Battery" under "Installation" on the front page of this document. It shows how to access the battery and connect the wires. The Overload indicator is lit if equipment connected to the Battery Backup outlets is drawing more power than the Back-UPS can provide. Move one or more equipment power plugs to the Surge Only outlets. Battery requires replacement. The battery should be replaced within two weeks (see "Order Replacement Battery"). Failure to replace the battery will result in reduced run-time during a power outage. Red indicators are flashing Call APC for service. Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on Check the battery connections. 475 VA - 285 W 8 Hours Operating Temperature 0o to 40oC (32o to 104oF) Storage Temperature -5o to 45oC (23o to 113oF) Operating and Storage Relative Humidity 0 to 95% non-condensing Size (H x W x D) 16.5 x 9.2 x 28.5 cm (6.5 x 3.6 x 11.2 inches) Weight 325 VA - 5.72 kg (12.6 lb) 475 VA - 5.72 kg (12.6 lb) Shipping Weight 325 VA - 6.72 kg (14.8 lb) 475 VA - 6.72 kg (14.8 lb) EMI Classification On Battery Run-Time EN 55022, IEC 801-2 and 801-4 (level IV), and IEC 801-3 (level III) 325 VA - 14 Minutes typical - desktop computer and 38.1 cm (15 inch) monitor. 475 VA - 18 Minutes typical - desktop computer and 38.1 cm (15 inch) monitor. Service Note: If the UPS requires service, do not return it to the dealer. The following steps should be taken: 1. 2. Consult the Troubleshooting section to eliminate common problems. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if the problem still exists. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer service. • Record the model number of the UPS, the serial number, and the date purchased. Be prepared to troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping address. • If the UPS is under warranty, repairs are free. If not, there is a repair charge. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set. Pack the UPS properly to avoid damage in transit. 3. 4. Back-UPS is excessively loaded. 325 VA - 195 W Typical Recharge Time Back-UPS does not provide expected backup time Internal battery not connected. 47 - 63 Hz (autosensing) On Battery Waveshape The wall outlet that the Back-UPS is Connect the Back-UPS to another wall outlet or have a qualified connected to does not supply utility electrician check the building wiring. power to the unit. Back-UPS failure. 180 - 264 Vac (default setting) Maximum Load Back-UPS will not switch on Back-UPS not connected to an AC power source. Input Voltage (on line) Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended). 5. 6. Write the RMA# on the outside of the package. Return the UPS by insured, prepaid carrier to the address provided by customer service. Warranty The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer. APC Contact Information 1 4 7 * 2 5 8 0 3 6 9 # Worldwide 1.401.789.5735 APC Asia Pacific +612-9955-9366 APC Europe +353-91-702000 APC Latin America +305-266-5005 APC North America 1.800.800.4272 Internet http:\\www.apc.com Technical Support http:\\www.apc.com/support Copyright © 2001 American Power Conversion. All rights reserved.