Ameriphone AMPLIFIED TELEPHONE Telephone User Manual

®
VCO
DIALOGUE VCO
The “Read and Talk” Telephone
Operating Instructions
©AMERIPHONE, Inc., 12082 Western Avenue, Garden Grove, California 92841
(714) 897-1111 or (800) 772-2889 TTY/TDD
(714) 897-0808 or (800) 874-3005 VOICE (714) 897-4703 Fax email: ameriphone@ameriphone.com web: www.ameriphone.com
M06597
© AMERIPHONE, Inc., VCO 5280-2861
∆
6
9/01 ENGLISH
Important Safety
Instructions
When using your telephone equipment, always follow
basic safety precautions to reduce the risk of fire, electric
shock, and injury to persons, including the following:
1. Read and understand all instructions. Observe all
warnings and other markings on the product.
2. During thunderstorms, avoid using telephones except
cordless models. There may be a slight chance of
electric shock from lightning.
3. Do not use a telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area where gas is leaking.
4. Do not use this product near water, or when you are
wet. For example, do not use it in a wet basement or
shower, or next to a swimming pool, bathtub, kitchen
sink or laundry tub. Do not use liquids or aerosol
sprays for cleaning. If the product comes in contact
with any liquids, unplug any phone line or power cord
immediately. Do not plug the product back in until it
has dried thoroughly.
5. Install this product in a protected location where no
one can trip over any phone line or power cord.
Protect cords from damage or abrasion.
6. If this product does not operate normally, review the
“Troubleshooting” section. If you cannot resolve the
problem, or if the product is damaged, refer to the
Ameriphone Warranty. Do not open this product
except as may be directed in this owner’s manual.
Opening this product or reassembling it incorrectly
may expose you to hazardous voltages or other risks.
Opening this product automatically voids the warranty.
7. If this product uses batteries as power back-up during
power outages, replace batteries only as described in
this owner’s manual. Do not burn or puncture used
batteries — they contain caustic chemicals.
8. Unplug this product from the wall outlet and refer
servicing to qualified service personnel under the following conditions:
A. When the power supply cord or plug is damaged
or frayed.
B. If liquid has been spilled on the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating instructions. Adjust only those
controls that are covered by the operating instructions because improper adjustment of other controls may result in further damage.
E. If the product has been dropped or appears
damaged.
F. If the product exhibits a distinct change in performance.
9. If this product has a polarized plug with one wide
prong, it may not fit in non-polarized outlets. Do not
defeat the purpose of these plugs. If they do not fit in
your outlet, the outlet should be replaced by an
electrician.
ADDITIONAL SAFETY NOTES FOR
CANADIAN USERS
NOTICE: The Canadian Department of Communications
label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective, operational and safety requirements. The
Department does not guarantee the equipment will operate
to the user's satisfaction.
Before installing the equipment, users should ensure that it
is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be
installed using an acceptable method of connection. The
customer should be aware that compliance with the above
conditions may not prevent degradation of service in some
situations. Repairs to certified equipment should be made
by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alteration made by the
user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the
user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly
important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric
inspection authority, or electrician, as soon as possible.
NOTICE: The LOAD NUMBER (LN) assigned to each
terminal device denotes the percentage of the total load to
be connected to a telephone loop which is used by the
device, to prevent overloading. The termination on a loop
may consist of any combination of devices subject only to
the requirement that the sum of the load numbers of all
devices does not exceed 100.
SAVE THESE INSTRUCTIONS
Contents
Introducing the Dialogue VCO ............................................................................................................2
Warranty Service ..................................................................................................................................2
Sales Receipt ........................................................................................................................................2
Help from Ameriphone ..........................................................................................................................2
Features ............................................................................................................................................3
Setting up Your Dialogue VCO ............................................................................................................4
Installing the Backup Batteries ................................................................................................................4
Connecting for Desk or Wall Mount ......................................................................................................4
Desktop Use ................................................................................................................................4
Wall Mount ................................................................................................................................5
Using Your Dialogue VCO ..................................................................................................................6
Incoming Voice Volume ........................................................................................................................6
Incoming Voice Tone ............................................................................................................................6
Ringer Volume ....................................................................................................................................6
Hold ..................................................................................................................................................7
Last Number Redial ..............................................................................................................................7
Flash ..................................................................................................................................................7
Special Features ................................................................................................................................8
Unanswered Call Indicator ................................................................................................................... 8
Programming the Relay Service Number .................................................................................................8
Programming Emergency Calling Message ..............................................................................................9
Making Emergency Calls and Sending Emergency Message .....................................................................9
Programming the Memory Buttons ........................................................................................................10
Making and Answering VCO Calls ...................................................................................................... 11
Communicating in Text Telephone (TTY/TDD) Mode ................................................................................15
Using Auto Answering Machine ...........................................................................................................16
Using an External Voice Answering Machine .........................................................................................17
Direct Audio Output ........................................................................................................................... 18
Connecting to the Dialogue LVD ...........................................................................................................18
Connecting to the Q-90 Printer .............................................................................................................19
Connecting to the Dialogue LVD and the Q-90 Printer ............................................................................19
Troubleshooting Chart ......................................................................................................................20
FCC Statement ................................................................................................................................21
Warranty ..........................................................................................................................................22
Specifications ....................................................................................................................................23
Index ................................................................................................................................................24
1
Introducing the
Dialogue VCO
Thank you for selecting the amplified
telephone Dialogue VCO from
Ameriphone. These Operating
Instructions and the associated Quick
Operating Guide provide you with the
information you need to use your
Dialogue VCO effectively and safely.
Read this manual thoroughly before
using your telephone. Keep the manual near the telephone for easy reference.
DIALOGUE VCO
RELAY
POWER
REL MGS
M1
AUTO ANS
M2
SPACE
X
M3
M4
a.
a.
a.
a.
b.
b.
b.
b.
a.
b.
SELECT
Q
SIGNAL
M5
MEMORY b
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
R
S
T
U
V
W
X
Y
Z
, . ? : ;
" / ' + -
! $ () =
HOLD
PROG
FLASH
REDIAL
AMPLIFY
VOL
TONE
LO
HI
Handset
Warranty Service
Base Unit
Your telephone is designed to provide
years of quality service. But, should the
phone malfunction and the Troubleshooting Chart on page 20 not resolve
the problem, follow the Warranty procedure on page 22.
Phone Base Plate
A/C Adapter
Telephone Line Cords
Sales Receipt
Be sure to save your sales receipt as
proof of purchase date should you
need warranty service.
DIALOGUE VCO
OPERATING
INSTRUCTIONS
AND
QUICK GUIDE
Help from Ameriphone
For help with using your Dialogue
VCO, call our Customer Relations
department at 714-897-0808.
Please make sure your Dialogue VCO
package includes the items shown in
Figure 1.
2
Handset
Coil Cord
Operating Guides
Figure 1 - Package Components
Features on the
Dialogue VCO
RINGER volume switch
AUDIO OUTPUT jack
RINGER
DIAL
AUDIO
Off Lo Hi
T
OUTPUT
P
A/C adapter and phone
line connection
TONE/PULSE switch
RELAY button
RELAY MESSAGE button
AUTO ANSWER button
LCD display screen
AC Power indicator
DIALOGUE VCO
RELAY
POWER
REL MGS
M1
AUTO ANS
M2
SPACE
X
M3
M4
a.
a.
a.
a.
b.
b.
b.
b.
Q
Signal indicator light
MEMORY button
M5
a.
b.
SELECT
SIGNAL
MEMORY b
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
R
S
T
U
V
W
X
Y
MEMORY b button
SELECT button
EMERGENCY button
Z
REDIAL button
, . ? : ;
" / ' + -
! $ () =
HOLD
PROG
FLASH
REDIAL
FLASH button
AMPLIFY
VOL
TONE
LO
HI
VOL volume slider
HOLD
button TONE
slider
RING flasher
AMPLIFY button
AMPLIFY indicator
PROG program button
Figure 2 - Base Unit Controls
3
Setting up Your
Dialogue VCO
There are three steps involved in setting up your Dialogue VCO.
• Insert four AA rechargeable
NiCad batteries for back-up in
case of AC power outage.
• Decide if you want the phone to
sit on a desk or hang on the wall.
• Connect the telephone components.
To Install New Batteries:
1. Slide open the battery compart-ment cover on the bottom of the
telephone (Figure 3).
2. Install four fresh AA rechargeable NiCad batteries. Be sure
to observe battery polarity as
imprinted on the base of the
compartment.
Installing the Backup Batteries
If there is a power outage, the
Dialogue VCO will operate for 4 - 8
hours with four AA rechargeable
NiCad batteries (not included). If the
phone is not in use, the batteries will
stay charged for several months.
Connecting for Desk or Wall Mount
Set the dial mode switch to T (tone)
if you have touch tone service.
Set the switch to P (pulse) if you have
rotary dialing.
Desktop Use:
1. Connect the telephone line cord
and the handset cord to the
telephone as shown in Figure 4.
Insert
batteries
here
2. Plug the AC adapter into an
electric outlet and into the telephone as shown in Figure 4.
Press in
here
to open
battery
compartment
MANUAL
AUTO
SHIFT
SELECT
Figure 3 - Accessing the Batteries
M5
M4
SIGNAL
LED
SPACE
M3
BACKSPACE
M2
AUTO
ANS
M!
REL
MGS
POWER
LED
RELAY
Figure 4 - Connecting the Components
4
Setting up Your
Dialogue VCO (continued)
3. Lift the handset and listen for a
dial tone.
The phone is ready to use.
Wall Mount:
1. Pull the handset hook out as
shown in Figure 5 and reverse
its position so that the hook
points up and will hold the
handset when you hang up.
MANUAL
AUTO
Figure 6 - Phone Base Installation
for Wall Mounting
3. Plug in the short phone line
cord and mount the phone as
shown in Figure 7.
Figure 5 - Reversing the Hook
2. Insert the tabs of the phone
base into the slots in the lower
position of the base as shown
in Figure 6. Push the phone
base in and down firmly until it
snaps into place.
Figure 7 - Wall mounting installation
4. See Desktop Use section and
follow steps 1 through 3.
5
Using Your Dialogue VCO
Incoming Voice Volume
1. Press the AMPLIFY button as
shown in Figure 8 to turn the
incoming voice amplifier on or off.
When AMPLIFY is on, the
AMPLIFY indicator comes on.
*
HOLD
0
#
P
E
PROG
FLASH
REDIAL
frequency you need to boost. To identify the sound frequency range that
best suits your needs, follow these
steps:
1. When you hear a voice on the
line, press the AMPLIFY button
as shown in Figure 8.
2. Adjust the TONE slide control as
in Figure 10 to suit your hearing.
AMPLIFY
TONE
VOL
LO
HI
*
HOLD
Figure 8 - AMPLIFY Button and
Indicator
2. Adjust the volume in the handset
by moving the VOL slide control in
Figure 9. With AMPLIFY on,
incoming volume will be up to
30 dB louder.
*
HOLD
0
#
E
PROG
FLASH
REDIAL
AMPLIFY
VOL
TONE
LO
HI
0
PROG
FLASH
REDIAL
AMPLIFY
TONE
LO
#
P
E
VOL
HI
Figure 10 - Tone Slide Control
Ringer Volume
1. You can adjust the RINGER
VOLUME as high as 95+ dB.
The settings available are OFF,
LO and HI as shown in
Figure 11.
Figure 9 - Volume Slide Control
RINGER
Incoming Voice Tone
The Dialogue VCO provides extra
amplification at the level of sound
6
Off Lo Hi
DIAL
T
Figure 11 - Ringer Volume
P
Using Your Dialogue VCO
(Continued)
Hold
Last Number Redial
To put the line on hold, press the
HOLD button and return the handset
to its cradle. In telephone mode, the
screen shows “CALL-ON HOLD &
MUTE”. In text mode, it shows and
transmits the message “PLS HOLD…”.
Note: If you pick up an extension
phone on the same line when the
Dialogue VCO is on HOLD, the
Dialogue VCO will disconnect and
you can continue your conversation
on the extension phone. If you do not
pick up the phone at another extension in 3 minutes, the phone will disconnect.
To redial the last number dialed with
the Dialogue VCO phone, lift the
handset and press REDIAL. The
phone will redial up to 31 digits.
*
HOLD
0
#
P
E
PROG
FLASH
REDIAL
AMPLIFY
TONE
VOL
LO
HI
Figure 12 - Hold Button
*
HOLD
0
O
P
E
PROG
#
REDIAL
FLASH
AMPLIFY
TONE
VOL
LO
HI
Figure 13 - Redial Button
Flash
Press the FLASH button as displayed
in Figure 14 to access the special
services available from your local
phone company such as Call Waiting
and 3-Way Calling.
*
HOLD
0
O
P
E
#
FLASH
PROG
REDIAL
AMPLIFY
TONE
VOL
LO
HI
Figure 14 - Flash Button
7
Special Features
Unanswered Call Indicator
*
HOLD
0
#
P
E
PROG
Programming the Relay Service
Number
FLASH
REDIAL
AMPLIFY
TONE
VOL
LO
1. Lift handset and press PROG button.
HI
*
HOLD
0
O
P
E
PROG
#
FLASH
REDIAL
AMPLIFY
TONE
VOL
LO
HI
Figure 15 - Unanswered Call
Indicator
If an incoming call is not answered
by a person after 4 rings, the unanswered call indicator will flash. The
light will continue to flash until the
handset is lifted or AC power is disconnected. This feature does not
require any optional telephone company services. It is useful if you were
away for a short time while expecting
a call. To cancel this feature, unplug
the AC adapter and remove all batteries. Press the HOLD button while
reconnecting the AC adapter, and
then re-install batteries. Repeat this
procedure to enable this feature
again.
8
Figure 16 - PROG Button
2. Enter the phone number on the keypad.
1
4
7
G
H
I
P
R
S
*
2
5
8
0
A
B
C
T
U
V
3
6
9
O
P
E
#
J
K
L
D
E
F
M
N
O
W
X
Y
Figure 17 - Telephone Keypad
3. Push RELAY button to store the
number. Hang up immediately.
Special Features
(Continued)
RELAY
POWER
REL MGS
M1
AUTO ANS
M2
a.
M3
a.
a.
Figure 18 - RELAY Button
3. Type your name (up to 30 letters) and
press
to save. (For number/letter, press key repeatedly until the
desired number/letter appears on
screen. Wait one second for cursor to
advance to the next space. See
section on “communicating in text
telephone (TTY/TDP) mode” making
a TTY call.)
Programming Emergency Calling
Message/Your Home Phone
Number and Long Distance Carrier
4. Type your address (up to 45 letters)
and press
to save.
To Program:
1. Lift handset and press PROG button
and then
button.
5. Enter your home phone number (up to
14 digits) and press
to
save.
*
HOLD
0
M3
P
E
M4
a.
a.
b.
b.
SELEC
PROG
6. Type your long distance carrier (up to
14 letters), and press
to save.
AMPLIFY
TONE
LO
HI
A
B
Figure 19 - PROG
Button
7. Hang up.
Figure 20- EMERGENCY Button
2. Enter your local emergency service
number, (or 911, if available), up to
14 digits. Press
to save.
C
G
H
I
4
7
P
R
S
*
5
8
0
J
K
L
M3
T
U
V
6
9
O
P
E
#
Figure 21 - Telephone Keypad
M
N
O
If your relay requires you to provide the
name of your long distance carrier continue with step 6, otherwise skip to step 7
M4
a.
a.
b.
b.
SELEC
W
X
Y
A
B
Figure 22 - EMERGENCY Button
8. To change any information, repeat
from step 1.
Making Emergency Calls and
Sending Emergency Message
1. Lift handset
2. Dial the emergency number if it has
not been programmed into
(see previous section).
3. Press
.
9
Special Features
(Continued)
M2
M3
M4
a.
a.
a.
b.
b.
b.
a.
b.
SELECT
M
A
B
memory buttons shown in Figure 24.
Each button can be programmed (or
reprogrammed using the same procedure) for a phone number up to 15
digits long.
DIALOGUE VCO
Figure 23 - EMERGENCY Button
4. The VCO phone dials the emergency
number (if programmed) and transmits
this message: "HELP! I AM A VCO USER,
PLS RESPOND BY TYPING ON A TTY,
AND LISTEN TO ME ON UR PHONE,
(your name), (your address), (your
number) GA".
5. This message will re-transmit every
few seconds.
6. The message will stop when it starts
receiving the typed message from the dispatcher. Or, you can stop and start the
message by pressing
.
7. Continue conversation by reading and
talking.
Memory dialing emergency service and
the emergency message feature are provided only as a convenience. Ameriphone
assumes no responsibility for customer
reliance upon these features.
Programming the Memory Buttons
You can automatically dial ten programmed telephone numbers using the
10
POWER
RELAY
REL MGS
M1
AUTO ANS
M2
SPACE
X
M3
M4
SIGNAL
M5
a.
a.
a.
a.
a.
b.
b.
b.
b.
b.
SELECT
MEMORY b
A
B
D
E
Figure 24 - Memory Buttons
To Program a Button, Follow these
Steps:
1. Lift the handset and press PROG
as shown in Figure 25.
*
HOLD
0
O
P
E
PROG
#
FLASH
REDIAL
AMPLIFY
TONE
VOL
LO
HI
Figure 25 - PROG Button
2. Enter the phone number on the
keypad (Figure 26) just as you
would dial it normally.
Special Features
(Continued)
1
4
7
G
H
I
P
R
S
*
2
5
8
0
A
B
C
T
U
V
3
6
9
O
P
E
#
J
K
L
D
E
F
M
N
O
W
X
Y
3. Press the MEMORY b button and
then the desired MEMORY button
(Figure 24) to store this number as
the second phone number in the
same memory location.
Figure 26 - Telephone Keypad
Making and Answering VCO Calls
3. Press a memory button (Figure 24)
to store this number on that button.
4. Immediately hang up the handset.
Note: Any number previously
stored at that button number will
be overwritten.
5. To change a stored number,
repeat the programming process
starting with step 1.
Note: Please do not program 911
into any memory button
To Store a Second Number Into the
Same Memory Location:
1. Lift the handset and press PROG
as shown in Figure 25.
2. Enter the phone number on the
keypad just as you would dial it
normally, as shown in Figure 26.
A person with hearing loss who uses their
voice can use voice carry over (VCO)
through the toll-free local relay service to
communicate with a hearing person.
In a VCO (voice carry over) call, the hard
of hearing person speaks directly to the
other party. The Communications Assistant
(CA) relays the response from the other
person, which shows up as text on your
VCO phone screen. You just read and
talk.
It is not possible to speak to the other
person or to the CA while the Dialogue
VCO is receiving text messages. You must
wait for the completed message as indicated by the word "GA" on the screen
from the CA. It is important to let the other party know it is their turn to speak by
saying "GA" or "GO AHEAD."
Some relay services offer to relay calls
from one VCO user to another VCO user,
11
Special Features
(Continued)
called Voice-To-Voice Relay or VTV.
Contact your local relay service for more
information. The relay services vary from
state to state, and the procedures using the
VCO phone may vary slightly. Follow the
steps below to determine which procedure
you should use for your local relay service.
3. After the Communications
Assistant (CA) answers your call in
text, press REL MSG button to
request a VCO call.
POWER
M1
RELAY
REL MGS
M2
AUTO ANS
M3
Making VCO Calls
I. If your relay service has a dedicated
phone number for TTY/TDD calls
listed on the directory, use that number
for making outgoing VCO calls. (The
voice number is for people to call you
through the relay service).
Follow These Steps to Make VCO Calls:
1. Lift the handset.
2. Push the RELAY button or dial
from the keypad.
POWER
RELAY
M1
a.
REL MGS
AUTO ANS
M2
a.
M3
a.
Figure 27 - RELAY button
12
Figure 28 - REL MSG button
4. When prompted with "GA" on the
display, voice the number you're calling. (In some areas, you may only
provide calling information by text.)
5. When connected, read incoming
messages on display and start
speaking when you see "GA" at end
of text message. Say "go ahead"
when you're done and it's the other
person's turn to talk.
6. Continue your conversation by reading
and talking.
Special Features
(Continued)
II. If your relay service has a common
phone number for both voice and
TTY/TDD calls, you can provide calling information by either voice or
text:
S BACKSPACE SPACE
M4
Provide Calling Information by Voice:
1. Dial from keypad or from RELAY
memory.
POWER
RELAY
M1
a.
REL MGS
AUTO ANS
M2
a.
SIGNAL
LED
M5
Figure 30 - Signal Indicator
3. When connected, read incoming
messages on display and start
speaking when "GA" appears.
Say "go ahead" when you're
done and it's the other person's
turn to talk.
M3
a.
Figure 29 - RELAY button
2. The CA answers in voice (you can
tell from the flickering of the signal
indicator). Speak into the handset
and tell the CA that you are a VCO
user and give the CA all the calling
instructions. Repeat the information
one more time to ensure the CA
received all of the instructions.
4. Continue your conversation by
reading and talking.
Provide Calling Information by Text:
1. After the CA answers the call first
in voice, wait quietly for one or two
seconds, the CA will then answer in
text. When you see "GA", press
SELECT then REL MSG buttons.
You'll see "VCO CALL PLS" on your
display.
POWER
M1
RELAY
REL MGS
M2
AUTO ANS
M3
Figure 31 - REL MSG button
13
Special Features
(Continued)
2. Dial the number you're calling on
the keypad (if you make a mistake,
press PROG to go back one space
to erase the incorrect number), followed by pressing the * and # keys
(this will type"GA".)
*
HOLD
0
O
P
E
PROG
#
FLASH
REDIAL
AMPLIFY
TONE
VOL
LO
HI
Figure 32 - PROG button
2. Your VCO phone will transmit: "My
number is...., My Long Distance
Carrier is....GA".
Making VCO Calls by Memory Dialing:
After you press RELAY and reach
a CA, pressing any memory button
will inform the CA that you want to
make a VCO call and give them the
phone number stored in the memory
button, all at the same time. There is
no need to voice the phone number.
1. Lift handset.
2. Press RELAY.
3. When connected, proceed with your
call by reading and talking.
POWER
III. In areas where the CA needs to
know your long distance carrier
and /or your home phone number,
you must complete the steps in the
"Programming Your Emergency
Calling Message" section.
1. When requested by the CA, press
REDIAL.
*
HOLD
0
O
P
E
PROG
#
FLASH
REDIAL
AMPLIFY
TONE
VOL
LO
HI
Figure 33 - REDIAL button
14
RELAY
M1
a.
REL MGS
AUTO ANS
M2
a.
M3
a.
Figure 34 - RELAY button
3. When the CA answers in text
mode, press the desired memory
button. If the number is stored as
the second number in the memory,
press SHIFT first and then the
memory button.
Special Features
(Continued)
4. The phone sends and displays this
message on the screen; “I AM A
VCO USER, PLS CALL (number
stored in memory button selected),
GA”. You don’t need to voice the
phone number. If necessary, press
the same memory button to repeat
the message.
3. When you see "GA" on the screen,
speak to the calling party. If nothing
appears on screen, it is not a VCO
call, it is a voice call. Say into the
phone, “I am a VCO user. Please
call me through your state relay
operator”. Provide the relay service
voice line number.
5. When connected, proceed with the
call as in normal VCO communications.
4. Continue your conversation by
reading and talking.
The above procedure works only when the
telephone is in text mode. When operating in the telephone mode, pressing any
memory button dials the phone number
stored in that memory. (See "Memory
Dialing" section)
Answering VCO Calls
1. Lift the handset when the phone
rings.
2. Press REL MSG. Read the incoming
message on the display.
POWER
M1
RELAY
REL MGS
M2
AUTO ANS
M3
We strongly advise you to tell your friends
and associates to call you through the relay
service using the voice relay number for
their state.
Communicating in Text Telephone
(TTY/TDD) Mode
Making a TTY Call:
You may use the Dialogue VCO to communicate with a text telephone (TTY/TDD).
The party you called will begin using their
TTY and send you a greeting message.
When the Dialogue VCO receives text
messages, it automatically switches from
regular telephone mode to text mode. The
screen will display “BAUDOT MODE,”
and then the text received. After “GA”
appears, you can then respond by using
the keypad of the Dialogue VCO to type
your messages.
Figure 35 - REL MSG button
15
Special Features
(Continued)
To type a TTY message, use the keys of the
keypad and their corresponding letters
(i.e. number 2 is also for letters A, B, and
C). On the screen, watch the character
above the cursor change as you repeatedly press the same key. When the
desired letter is shown, wait one second
for the cursor to advance to the next
space. Then enter the next character.
SPACE is used as the space bar, and BACKSPACE is used for backspace and correction. The letters “Q” and “Z” are located
in key number 1, other characters of punctuation are created with the *, 0, and #
keys.
Text Transmission Speed Selection:
The Dialogue VCO defaults to the U.S
baud rate of 45.5 when using text communications. To change to International
baud rate, just press SELECT then AUTO
ANS. The screen will read "INT SPEED
SELECTED." You can switch back to U.S.
speed in the same manner or by hanging
up.
Acoustic Coupling of a TTY to the
Dialogue VCO:
1. Pick up the handset and place it
into TTY acoustic cups.
2. Dial number from the Dialogue
VCO keypad.
3. Press SELECT to go to Baudot
mode.
4. Press 1 key four times until "&"
appears on the screen.
5. Continue conversation using
the TTY.
6. When finished, hang up the
handset.
Using Auto Answering Machine
The automatic answering machine of the
Dialogue VCO can record 1728 total
characters in text messages. The answering machine sends out the factory preset
outgoing message that reads "THX U FOR
CLG, PLS LV A MSG GA" to greet each
caller.
To Turn on the Answering Machine:
1. Pick up the handset.
2. Press the AUTO ANS button.
The screen reads: “AUTO ANS
ON 00 MSG 1=READ 2=ERASE
3=OFF”. The number of old
messages previously received
will be displayed until you erase
them. Erase old messages when
not needed to ensure enough
memory for new messages.
3. Hang up the handset. The
answering machine is now
ready to take messages.
16
Special Features
(Continued)
To Playback Recorded Messages:
1. The screen will indicate the
number of messages you have
received.
Retrieving Messages Remotely:
1. Call your Dialogue VCO from a
text telephone, another Dialogue
VCO, or a TTY/ TDD pay phone.
2. When your Dialogue VCO
answers, you will see the
greeting message.
2. Press 1 to read your messages.
Or press 1 again to fast forward
to the next message. When
finished, press 2 to erase
messages.
3. Type a backslash “ / ”, and your
password if you've set one up.
Then press the space bar or
return key.
3. Press 3 to turn off the answering
machine.
4. Your messages will scroll on the
TTY screen.
Programming your Password (for
remote message retrieval only):
For security, you can set up a personalized
password to protect the privacy of the
messages left on your VCO answering
machine.
5. At the end of the messages,
“ERASE MSG? Y/N” appears,
followed by “REPEAT MSGS?
Y/N”. Type “Y” for yes and “N”
for no.
1. Lift handset and press AUTO
ANS.
2. Press 4.
3. Type your password after the
" / " by following the typing
procedures.
4. When complete, press SELECT
to return to auto answering
mode.
Using an External Voice Answering
Machine
The
Dialogue
VCO
text
answering
machine will not work in conjunction with
any voice answering machine. Do not
hook
an
external
voice
answering
machine to your Dialogue VCO because it
5. When you retrieve your messages
remotely, you must enter your
password exactly. See section below.
will interfere with the internal text answering machine.
17
Special Features
(Continued)
Direct Audio Output
The AUDIO OUTPUT socket allows
you to connect the Dialogue VCO to a
hearing aid, neck loop, cochlear implant
or other assistive listening devices.
Plug the stereo end of the plug into the
Audio Output socket on the phone.
Speak into the handset when using the
Cochlear Implant Adapter Cord.
DIALOGUE VCO
RELAY
POWER
REL MGS
M1
DIAL
SPACE
X
M3
M4
a.
a.
a.
b.
b.
b.
b.
SIGNAL
M5
a.
b.
SELECT
AUDIO
A
B
C
Q
P
AUTO ANS
M2
a.
MEMORY b
D
E
F
Z
OUTPUT
G
H
I
J
K
L
M
N
O
P
R
S
T
U
V
W
X
Y
, . ? : ;
" / ' + -
! $ () =
HOLD
PROG
FLASH
REDIAL
AMPLIFY
VOL
TONE
LO
Figure 36 - Audio Output
Socket
To use this port, plug in a compatible
auxiliary cable and connect it to your
assistive listening device. Speak into the
handset when you use the Audio Output
connection.
Cochlear Implant Adapter Cord:
A cochlear adapter cord is available
from Ameriphone that can be used to
plug the Dialogue VCO directly into a
speech processor.
WARNING! During thunderstorms, avoid
using telephones, electric shock from
lightning can occur. Before plugging any
cord into your speech processor, you must
consult your implant manufacturer.
Connecting the Speech Processor:
Plug the mono end of the plug into the
speech processor.
18
HI
Figure 37 - Connecting the
Speech Processor
Connecting to the Dialogue LVD
The Dialogue VCO can be used with
the Dialogue LVD from Ameriphone,
the large visual display for the Q-90
TTY. Attach the Dialogue LVD cable
to the connector on the back of the
Dialogue VCO. Be careful not to
bend any pins.
PRINTER
12 VDC
500 mA
TTY/TDD
MANUAL
AUTO
Figure 38 - Connecting the
Dialogue LVD
Special Features
(Continued)
Connecting to the Q-90 Printer
PRINTER
12 VDC
SIZE LINE
PAPER FEED
PRINTON/OFF
500 mA
The Dialogue VCO can be used with
the Q-90 Printer from Ameriphone.
Attach the Q-90 Printer cable to the
connector on the back of the
Dialogue VCO.
MANUAL
AUTO
TTY/TDD
MANUAL
AUTO
Figure 40 - Connecting the
Dialogue VCO to the
Dialogue LVD and the
Q-90 Printer
PRINTON/OFF
PAPER FEED
SIZE LINE
Figure 39 - Connecting the
Q-90 Printer
Connecting to the Dialogue LVD
and the Q-90 Printer
The Dialogue VCO can be connected
to both the Dialogue LVD and the Q90 Printer through the use of an
optional cable. The cable is available
from Ameriphone and can connect
the Dialogue LVD to the Q-90 Printer.
The Ameriphone item number for the
cable is #79028.
19
Troubleshooting Chart
The chart below will help you solve most problems that may arise during operation of
your telephone. Should the difficulty continue, contact Ameriphone or your authorized
dealer for assistance.
SYMPTOM
20
CAUSE AND CORRECTIVE ACTION
Screen remains blank
No power. The screen runs on AC power,
check that the AC adapter is plugged into
the wall, and the receptacle is plugged
into the Dialogue VCO.
No dial tone
1. Check all phone cord connections.
2. Remove back-up battery if installed.
Plug in AC adapter first then re-install
battery.
Letters do not appear when pressing
keypad
Still in telephone mode. Press SELECT to
enter text mode.
No number dialed when memory button
pressed
No number stored in that memory button.
See “Programming Frequently Dialed
Numbers.”
Nothing happens when RELAY
is pressed
No number stored in the RELAY button. See
“Programming the Relay Service
Number.”
Garbled message on screen
Press SELECT once to correct the inco
ing message.
Call cannot be dialed, or is dialed slowly
See "Installation" section to reset the
dialing mode switch.
Dialogue VCO does not have an audible
ring
Make sure the ringer is not set to "Off"
position.
FCC Statement
The DIALOGUE VCO has been registered
with the Federal Communications Commission
(FCC) and complies with the standards in Part
68 of the FCC Rules.
FCC compliant telephone cords and modular
plugs are provided with this telephone. Your
telephone company is required by the FCC to
allow you to connect FCC registered telephone equipment to their telephone lines.
The FCC requires that upon the request of
your local telephone company, you provide
the FCC registration number and Ringer
Equivalence Number (REN) of your telephone
equipment, both noted on the underside of the
Dialogue VCO.
Your Dialogue VCO has been tested and
found to meet the standards for a Class B
digital device, as specified in Part 15 of the
FCC Rules. These specifications are designed
to provide against interference with radio and
television reception in a residential installation. There is no guarantee that interference
will not occur in a particular installation. If
your Ameriphone product causes interference
with radio or television reception when in use,
you might correct that interference with any
one or all of these measures:
1. Where it can be done safely, reorient the
receiving television or radio antenna.
2. To the extent possible, relocate the television, radio or other receiver with respect
to the telephone equipment.
3. If your telephone product runs on AC
power, plug it into an AC outlet that is
not on the same circuit as the one used
by your radio or television.
21
Warranty
This warranty applies only to Ameriphone
products that are purchased and used in the
United States or Canada.
Ameriphone warrants the DIALOGUE
VCO telephone against any defect in
materials or workmanship for the period of
one year from the date of purchase.
If your Ameriphone product is defective and
returned within 30 days of the date of purchase, your DIALOGUE VCO dealer
will replace it at no charge.
If returned after 30 days, but within one
year from the date of purchase, we will
repair or replace it at no charge. In the
repair of your DIALOGUE VCO , we
may use new or reconditioned replacement
parts. If we elect to replace your DIALOGUE
VCO , we may replace it with a new or
reconditioned product of the same or similar design. Repair or replacement will be
warranted for either 90 days or the remaining time on the original warranty period,
whichever is longer.
Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the
product is fit for ordinary use), are limited to
one year from date of purchase. We will
not pay for loss of time, inconvenience, loss
of use of your DIALOGUE VCO , or
property damage caused by your DIALOGUE
VCO or its failure to work, or any other
incidental or consequential damages. Some
states do not allow limitations on how long
an implied warranty lasts or the exclusion of
incidental or consequential damages, so
22
the above exclusions or limitations may not
apply to you.
To get warranty service for your DIALOGUE
VCO , you must provide proof of the purchase date. Within 30 days of the date of
purchase, return your DIALOGUE VCO
to the place where you purchased it for
immediate replacement. After 30 days, call
Ameriphone at 800-874-3005 VOICE or
800-772-2889 TTY for the authorized service center near you. You must prepay all
shipping costs. We suggest you save the
original package materials in the event you
need to ship the DIALOGUE VCO .
When shipping for warranty repair, include
your name, address, phone number, proof
of date of purchase, and a description of
the problem. After repairing the product,
we, (or the service center) will ship it back
to you at no cost within the United States
and Canada. CANADIAN RESIDENTS: call
Ameriphone at 800-874-3005, 800-7722889 TTY for instructions.
This warranty does not cover defects resulting from accidents, damage while in transit
to our service location, alterations, unauthorized repair, failure to follow instructions, misuse, use outside the United States
or Canada, fire, flood, and acts of God.
Nor do we warrant the product to be compatible with any particular telephone equipment, party line, key telephone systems, or
more sophisticated switching systems. If
your DIALOGUE VCO is not covered
by this warranty, call us at 800-874-3005 or
800-772-2889 TTY for advice as to whether
we will repair your DIALOGUE VCO
and other repair information. The repair
shall be warranted for 90 days.
Specifications
Maximum gain
High frequency (3 kHz): 30 dB
Wide band (300 to 3000 Hz): 20 dB
Tone control range
Full range: 300 to 3000Hz using one
slide control.
Dimensions
Size: 9 1/ 2" x 7" x 3 1/ 4"
Weight: 2.52 lbs.
Power Requirements
AC adapter: 9V, 300 mA
4 AA rechargeable batteries (optional)
CSA / NRTL Listed
FCC and DOC Approved
23
Index
Connecting for Desk or Wall Mount
Desktop Use ..........................4
Wall Mount ..........................5
Direct Audio Output ..................18
Features......................................3
Flash ..........................................7
Help from Ameriphone ................2
Hold ..........................................7
Incoming Voice Tone ....................6
Incoming Voice Volume ................6
Installing the Backup Batteries ......4
Last Number Redial......................7
Programming the
Memory Buttons ..................10
Ringer Volume ............................6
Sales Receipt ..............................2
Troubleshooting ........................20
Unanswered Call Light ................8
Warranty Service ........................2
DIALOGUE VCO and AMERIPHONE
are registered trademarks of
AMERIPHONE, INC.
Precision engineered in the U.S.A.
24