APC BU154A Power Supply User Manual

Operation Manual
Universal Transfer Switch
UTS6
UTS6H
UTS6BI
UTS10BI
bu154a
UTS10BI
Introduction
About this product
The APC® by Schneider Electric Universal Transfer Switch (UTS) is a fully automatic transfer switch for use in optional
standby systems in homes or small businesses. This unit provides safe, convenient power for up to ten circuits in the home
or office. Power is derived from one or two independent backup sources. Backup sources being a generator, an
uninterruptible power supply (UPS), a solar inverter, or another alternative energy source.
When connected to home appliances, computers, or entertainment equipment the backup power sources provide power
during utility power outages. When a UPS is used in the configuration, connected equipment (load), can be protected from
utility brownouts, sags, surges, and power outages. The UPS provides continuous power from the internal battery until
utility power returns to safe levels or the battery is fully discharged.
The models supported by this manual vary in appearance and have
some variation in function.
UTS10BI
bu154a
Individual model functionality will be addressed in this manual.
Protect your investment
Fill out the Warranty Registration Card found in the documentation package, or register your purchase online at
www.apc.com:
• This will guarantee that the owner receive all of the information and special offers qualified for as the owner
of this product.
• This will confirm the owners right to maximum protection under the Warranty terms and conditions.
• This will confirm yourself as the owner of the product in the event of fire, theft or loss.
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
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Safety and Regulatory Information - save this information
Read the Operation Manual before operating the UTS.
Read, understand, and follow the Safety Precautions in this manual.
Safety Precautions
• Adhere to all national and local electrical codes when installing, configuring and operating the UTS.
• Installation of the UTS must be performed by a qualified electrician.
• Prior to installing the UTS have a qualified electrician check that the wiring in the home or office meets all
local and national electrical codes.
• This unit must be connected to a properly grounded utility power source.
• Do not install or operate this unit near a source of water or in an environment where the relative humidity
could exceed 95% (non-condensing).
• DO NOT operate a generator inside a building. Operating a generator inside a building can cause death by
asphyxiation.
• DO NOT allow the total load connected to the UTS to exceed the limits listed in the Specifications section of
the Site Preparation and Installation Guide.
• There are no user serviceable components in this unit. Removing the cover from this unit by unqualified
persons can present a shock hazard and may void the warranty.
• Periodically inspect all power cords to ensure:
– secure connections
– proper routing to ensure cords are not pinched, frayed, or stepped on
• If the UTS is damaged, disconnect the main circuit breaker and contact APC at www.apc.com.
Warning: Stop using the unit immediately if any of the following conditions arise.
•Conduit or receptacles have been damaged
•Objects have fallen into the unit
•Liquid has spilled into the unit
•The unit has been exposed to rain
•The unit has been dropped or damaged in any way
•The unit does not operate properly
Contact APC at www.apc.com, to arrange service for the unit.
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Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
UTS Configurable Features
Feature
Description
Uninterruptible Power
Supply
• provides UPS backup for uninterrupted operation
• provides backup power until the generator comes on line
Adaptive Load
Management (ALM)
Provides automatic shut off (referred to as load shedding), of select circuits during blackout
conditions
• prevents power surges and overload conditions from stalling a generator, or tripping circuits
• increases generator efficiency by 20% or more during prolonged power outages
• automatically reconnects loads once the overload conditions have been corrected
Load Transfer
Provides automatic transfer of select loads between a generator and a UPS
• minimizing power interruptions due to overload conditions
• maximizing power availability
Time Management &
Load Shedding
Time management feature sets maximum and minimum times for ALM to run
Refer to the Configuration and Setup section in this manual for detailed functionality
Voltage Sensitivity
Settings determine how the UTS reacts to momentary power fluctuations
MEDIUM - factory default
LOW - useful when frequent, small power fluctuations DO NOT require UTS intervention
HIGH - recommended ONLY for loads that are very sensitive to small, brief power
fluctuations
Security Mode
also referred to as
vacation mode
When security mode is set to ON, the UTS automatically cycles power to circuits at a rate of
two hours on and two hours off
Recommended for use on strategic light circuits during vacations
Bypass Mode
During bypass mode operation all circuits utilize utility power ONLY
• Backup power sources are not utilized regardless of the quality or condition of utility power
• Overload protection remains available during bypass mode operation
Liquid Crystal Display
(LCD)
• During initial setup and configuration the LCD displays the particular setting or value that is
to be entered or changed
• During regular operation the LCD is used with various LED indicators and push buttons
providing UTS status messages, warnings
• During regular operation the LCD is used with various LED indicators and push buttons to
perform required actions
Automatic Start/Stop
Operation
Semiautomatic operation: The UTS automatically switches to generator power once the
generator has been connected and turned on.
Fully automatic, compatible, remote controlled, auto stop/start generators require:
• APC UTS Generator Hardwiring Interface Kit
• APC UTS Automatic Remote Start/Stop Kit
For ordering details contact APC through the Web site, www.apc.com.
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
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UTS Controls and Indicators
bu163a
The UTS controls and indicators are located on the front of the UTS.
Control or Indicator
Description
 LCD
• Displays two lines with 20 characters per line
• Displays UTS status, warnings, general information
• Displays the value or setting that is being entered or changed during
configuration and setup
 System Status button
Cycles the UTS through the default or selected system status options
 System Setup button
Used to configure the UTS system options
 Circuit Status button
Cycles the UTS through the circuits displaying the status of each on the LCD
 Circuit Setup button
Used to configure the UTS individual circuit options
 Down/Up arrow buttons
Used to scroll through steps for configuration and to scroll between status and
informational displays
 Source LEDs
Utility
Generator
UPS
• Solid green LED illumination indicates that the power source is ON and is
functioning normally
• No LED illumination indicates that the power source is OFF or is outside
specified limits
• A flashing green LED indicates that a fault condition exists for that power
source, and should be corrected
 Circuit LEDs
The number of circuit LEDs varies dependent on the model of UTS
• Red LED illumination indicates that the UTS circuit is receiving power from
one of the power sources
• No illumination indicates that circuit is receiving no power
• A flashing red LED indicates that a fault condition exists and should be
corrected
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Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
UTS circuit LED configurations
UTS6BI
Circuit
UTS6/UTS6H
Circuit
2
1
3
120 V
5
1
4
3
6
5
120 V circuits ONLY
120 V
240 V
UTS10BI
Circuit
2
1
4
3
6
5
Together, circuits 5 and 6 form a dedicated
240 V circuit. DO NOT use these circuits as
individual 120 V circuits.
2
4
120 V
8
7
9
6
240 V
10
Together, circuits 9 and 10 form a dedicated
240 V circuit. DO NOT use these circuits as
individual 120 V circuits.
UTS Power Connectors
The power connectors are located on the front of the UTS.
bu164a
UTS10BI
Generator Inlet
• Generator inlet is hardwired. Connection must be in a remote, outdoor location. Refer to the
Connect UTS to Backup Power Sources section in the Site Preparation and Installation
Guide.
• Refer to the Site Preparation and Installation Guide for specifications concerning the
generator power cable.
UPS Inlet
IEC 320 connector for UPS power cable.
Convenience Outlet
• NEMA 5-15, 120 V convenience outlet for connecting a UPS or another selected load.
• Convenience outlet utilizes utility power or generator power.
• If any circuits are to be configured as uninterruptible, a UPS must be used as the Backup2
power source. The UPS input cord should plug into the convenience outlet to allow the UPS
battery to charge while operating on generator power.
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System Status Verification
The UTS system status and the status of up to three power sources can be viewed by pressing the System Status button
located on the front of the UTS. To navigate through the system status menus, press the System Status button after
viewing the information on the LCD.
LCD displays the input voltages from the UTILITY through the main
load center for PHASE1 and PHASE2.
LCD displays the SYSTEM LOAD (total power), that is being drawn through the
UTS AND the power drawn by each phase - PH1 and PH2
This information provides verification that the phases are balanced.
LCD displays the BACKUP1 source voltages for GEN PHASE1 and GEN PHASE2.
The UTS6H is intended for use with a single phase, 120 V generator. GEN PHASE1
and GEN PHASE2 will display identical voltage measurements.
LCD displays the BACKUP1 source power outputs for GEN PHASE1
and GEN PHASE2.
For power measurements: phase1 will display the power outputs of circuits 1, 3, 5.
Phase2 will display power outputs for circuits 2, 4, 6.
LCD displays the UPS VOLTAGE and UPS LOAD for the BACKUP2
source (normally a UPS).
LCD displays the MODEL# (model number), and SN# (serial number)
of the UTS.
LCD displays the FW VER (firmware version) installed in the UTS.
LCD displays the MFG DATE (date of manufacture) for the UTS.
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UTILITY PHASE1: 120V
UTILITY PHASE2: 120V
SYSTEM LOAD: 2400W
PH1: 1050W PH2: 1350W
GEN PHASE1: 117V
GEN PHASE2: 118V
GEN PHASE1: 480W
GEN PHASE2: 750W
UPS VOLTAGE: 120V
UPS POWER: 200W
MODEL#: UTS10BI
SN#: JB06008004272
UTS FW VER: 1
UI FW VER: 1
MFG DATE: xx/xx/xxxx
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
System Configuration and Setup
Once the UTS has been installed and connected to utility power by a qualified electrician, the UTS is ready for
configuration and setup.
System setup
Press the System Setup button located on the front of the UTS to enter system setup mode and to navigate through the
system setup options.
Use the down/up arrow buttons to navigate through the configuration options and to change values displayed on the LCD.
Note: The settings and values selected will change immediately after an arrow button is pressed.
The LCD will revert back to the starting display message after 30 seconds with no activity.
Bypass Mode
Use the up arrow key to select NO, indicating that bypass mode is disabled or YES,
enabling bypass mode on the UTS.
In bypass mode, all circuits are powered by the utility power source. Backup power
sources are not used to power loads regardless of the status or quality of the primary
utility power source.
BYPASS LOAD..
NO
Warning: Changing bypass mode settings while connected to utility power will cause all connected
loads to be momentarily disconnected.
When bypass mode is enabled, overload protection is provided. High and low voltage protection is not
available when bypass mode is enabled.
Load Shedding
Use the down/up arrow keys to select ON, indicating that load shedding is enabled or
OFF, to disable load shedding.
The UTS provides intelligent load management, defined by APC as adaptive load
management (ALM).
LOAD SHEDDING ON/OFF:
ON
When a backup power source is nearing an overload condition, ALM intelligence sheds (drops) select loads and then
reconnects the loads when adequate power becomes available. ALM selects the most suitable loads to drop and reconnect
at any given time minimizing overall load disruption, and maximizing backup power capability.
When load shedding is enabled (ALM is on), the average energy output of a backup power source can increase by 20% or
more. This allows more loads to be connected without overloading or stalling a backup power source.
When load shedding is disabled (ALM is off), overload conditions can occur causing a generator to stall, a circuit breaker
to trip, or loads may experience severe low voltage conditions.
Load Shedding must be enabled for each circuit to be set individually for specific maximum time off and minimum time
on. Refer to Circuit Maximum Time Off and Minimum Time On section in this manual.
Voltage Sensitivity
Use the down/up arrow keys to select High, Medium, or Low voltage sensitivity.
The voltage sensitivity level determines how the UTS reacts to voltage fluctuations.
VOLTAGE SENSITIVITY:
MEDIUM
Medium voltage sensitivity setting is a suitable setting for most situations.
High voltage sensitivity setting is recommended only for loads that are very sensitive to voltage fluctuations.
Low voltage sensitivity setting is recommended for loads that can tolerate most power fluctuations.
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
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Time Management
Use the up arrow key to select On indicating that time management is enabled or Off
to disable time management.
Time management is used with load shedding to ensure loads receive adequate
power over extended periods of time.
TIME MANAGEMENT:
ON
Time Management must be enabled for each circuit to be set individually for specific maximum time off and minimum
time on. Refer to Circuit Maximum Time Off and Minimum Time On section in this manual.
Reset Energy Meter
This feature allows the user to reset to zero, the total number of kilowatt hours used
collectively by the circuits connected to the UTS. Refer to Circuit Configuration and
Setup in this manual.
RESET ENERGY METER:
NO
System Test
Setting the System Test to YES initiates a system self-test to check UTS operation.
Use the down/up arrow keys to initiate a system self-test.
System Test does not function when the UTS is set up for a manual start generator.
Refer to Generator Start Mode in this manual for details.
SYSTEM TEST:
NO
Backup1 Source Type
The factory default setting is GENERATOR. The generator inlet located on the
front of the UTS provides connectivity for a backup power source. The system setup
has three options for backup power:
BACKUP1 SOURCE TYPE:
GENERATOR
• Generator
• UPS
• Other
Use the down/up arrow keys to select the preferred backup power source. Use the down/up arrow keys to select the
preferred backup power source. APC recommends the use of a generator for BACKUP1.
Backup1 (Generator) Power Rating
Use the down/up arrow keys to set the correct power rating for the backup power
source connected to the UTS.
GEN POWER RATING:
0-12000 WATTS
There are three levels for rapid rating increment changes. Press and hold the down or
up arrow key to adjust the power rating and to move through the three levels
described here. To revert back to level 1 release the down arrow key then press and hold the down arrow key.
Level 1 increases or decreases the rating by 5 Watts.
Level 2 increases or decreases the rating by 10 Watts.
Level 3 increases or decreases the rating by 100 Watts.
Generator Surge Overload Time
Use the down/up arrow keys to set the desired ALM response time.
When power output exceeds the pre-set power rating for the Backup1 Source (see
Generator Power Rating above), this feature determines the time it will take for
ALM to respond and activate load shedding process.
GEN SRGE OVRLD TIME:
0-600 SEC
Low generator surge overload time settings decrease the possibility of a generator overload condition while increasing
the possibility that ALM will activate load shedding.
High generator surge overload time settings increase the possibility of a generator overload condition while decreasing
the possibility the ALM will activate load shedding.
Inverter generators must be set at 0 seconds.
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Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
Generator Start Mode
For generators featuring manual start, use the MANUAL setting. Press the down or
up arrow key to change to AUTO setting.
A warning message appears on the LCD. Wait a few seconds and another message
appears on the LCD asking for confirmation that the generator is located outdoors.
Use the down or up arrow keys to select YES or NO.
A UTS Hardwire Interface Kit for connecting the generator outside the house is
available through your dealer or APC, www.apc.com.
GEN START MODE:
MANUAL
GEN EXHAUST CAN KILL
START GEN OUTDOORS..
CONFIRM GEN OUTDOORS:
NO
WARNING: Home generator backup systems should be installed by a qualified electrician.
Locate the generator outside a building and at least 10 feet away from buildings, windows, and doors.
Failure to follow this safety rule may result in illness or death from breathing carbon monoxide.
The generator must have three to four feet of space around all sides and the top to ensure proper
ventilation.
Locate the generator on a dry, level surface protected from rain and excessive dust.
Fuel for gas operated generators must be stored in approved containers, and in well ventilated
conditions.
Refer to the generator user documentation for additional safety precautions.
For generators featuring automatic start, use the AUTO setting.
The UTS has a remote automatic start/stop function for use with generators having the following features:
• automatic start
• automatic choke
• remote start/stop capability
Refer to the documentation in the Generator Automatic Start/Stop Kit for automatic generator configuration
instructions.
Backup2 Source Type
The factory default setting is UPS. The backup2 power source inlet, located on the
front of the UTS is labeled UPS Inlet as a UPS is the preferred backup2 power
source.
BACKUP2 SOURCE TYPE:
UPS
The system setup has three options for backup power:
• Generator
• UPS (recommended BACKUP2 power source)
• Other
Use the down/up arrow keys to select the preferred backup power source.
NOTE: It is recommended that a UPS be used as BACKUP2 SOURCE TYPE. A UPS provides continuous
battery backup power during utility brownouts, sags, surges, and power outages.
Without the use of a UPS, fully automatic operation of the UTS cannot be guaranteed.
If a UPS is not selected for the BACKUP2 power source be sure that the UNINTERRUPTIBLE option under
Circuit Setup Option 2 is not selected.
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
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UPS Power Rating
Once the BACKUP2 SOURCE TYPE has been selected, that source type will
appear in the power rating display message. Use the down/up arrow keys to set the
correct power rating for the backup2 power source connected to the UTS.
UPS POWER RATING:
0-1800 WATTS
There are three levels for rapid rating increment changes. Press and hold the down or
up arrow key to adjust the power rating and to move through the three levels described here. To revert back to level 1
release the down arrow key then press and hold the down arrow key.
Level 1 increases or decreases the rating by 5 Watts.
Level 2 increases or decreases the rating by 10 Watts.
Level 3 increases or decreases the rating by 100 Watts.
UPS Surge Overload Time
Once the BACKUP2 SOURCE TYPE has been selected, that source type will
appear in the surge overload time display message. Use the down/up arrow keys to
set the desired ALM response time.
UPS SRGE OVRLD TIME:
0-60 SEC
When power output exceeds the pre-set power rating for the Backup21 Source (see
UPS Power Rating above), this feature determines the time it will take for ALM to respond and activate load shedding
process.
Low UPS surge overload time settings decrease the possibility of a generator overload condition while increasing the
possibility that ALM will activate load shedding.
High UPS surge overload time settings increase the possibility of a generator overload condition while decreasing the
possibility the ALM will activate load shedding.
Reset to Factory Default
Use the down/up arrow keys to select YES. This will reset all configurable
parameters to the factory default settings.
Selecting YES will also start the UTS Setup Wizard described in the Site Preparation
and Installation Guide supplied with this unit.
RESET TO DEFAULT:
NO
Circuit Status Verification
The status of each circuit on the UTS can be viewed by pressing the Circuit Status button located on the front of the UTS.
To navigate through the circuits, press the Circuit Status button after viewing the status of each circuit.
CK1SRC (circuit1 source) indicates the power source (utility power), plus the status of
circuit1: number of Amps, number of kWh, and number of Watts.
CK1SRC: UTILITY AMP: 1
KWH: 2:35 WATTS: 120
Circuit Configuration and Setup
Circuit setup
Press the Circuit Setup button located on the front of the UTS to enter circuit setup mode and to navigate through the
circuit setup options. Circuit setup begins with circuit 1 and proceeds through all of the configuration options for circuit 1
before moving on to circuit 2. The same is true for circuit 2, then circuit 3 and so on.
Use the down/up arrow buttons to navigate through the configuration options and to change values displayed on the LCD.
Note: The settings and values selected will change immediately after an arrow button is pressed.
The LCD will revert back to the starting display message after 30 seconds with no activity.
To configure a specific circuit, press the Circuit Status button until the display shows the desired circuit, then press the
Circuit Setup button. The LCD will display the first setup option for the selected circuit.
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Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
Circuit setup options
Setup Option 1-Circuit Load Type
A UTS can be configured for many load types. These and other load types may be labeled on the building circuit breaker
panel.
LIGHTS
GARAGE DOOR OPENER
FURNACE (HOT AIR)
FURNACE (HOT WATER)
FREEZER
AIR CONDITIONER
NONE
OTHER
SUMP PUMP
SPRINKLER SYSTEM
SECURITY SYSTEM
REFRIGERATOR
WELL PUMP (or other motor driven
device i.e. blower or exhaust fan)
MICROWAVE OVEN
Setup Option 2-Source
The factory default setting for the backup power source is GEN (generator). Use the down/up arrow keys to establish the
backup power source for a selected circuit.
GEN-backup power source will be a connected generator.
UNINTERRUPTIBLE-there is continuous backup power supplied by a UPS. Utility power flows into the UPS and from
the UPS to the connected load. This provides power and protection for the load during any utility power fluctuation.
NONE-there will be no backup power source available.
EITHER-backup power source will be either a connected generator or a UPS.
UPS-backup power source will be a connected UPS.
Note: Backup power source availability varies for some circuits.
The UPS and EITHER backup power source options are not available for:
• circuit1 on all units
• the designated 240 V circuits on the UTS6BI or the UTS10BI
Delayable Circuits
The factory default setting is NO. Setting a circuit to YES, enables the UTS to run
ALM for the individual circuit selected.
The UTS provides intelligent load management, defined by APC as adaptive load
management (ALM).
CKT1 DELAYABLE
NO
The Delayable Circuits setup option works in conjunction with Load Shedding and Time Management. The Delayable
Circuits setup option requires that both Load Shedding and Time Management under System Setup, be set to ON. Once
Load Shedding and Time Management have been enabled each circuit can be individually set to YES enabling the
Delayable Circuits feature.
• Load Shedding is used with time management to ensure loads receive adequate power over extended periods
of time. When a backup power source is nearing an overload condition, ALM intelligence sheds (drops),
select loads and then reconnects the loads when adequate power becomes available. ALM selects the most
suitable loads to drop and reconnect at any given time minimizing overall load disruption, and maximizing
backup power capability.
• When load shedding is disabled (ALM is off), overload conditions can occur causing a generator to stall, a
circuit breaker to trip, or loads may experience severe low voltage conditions.
• Time Management is used with load shedding to ensure loads receive adequate power over extended periods
of time. There are two time management settings, Maximum Off and Minimum On. These can be set for
each circuit through Circuit Setup. When this feature is on, time management ensures that loads are not shed
(power is not removed), for more than the set Maximum Off time. This feature also ensures that loads
receive power for the Minimum On time set in circuit setup.
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Circuit Maximum Time Off and Minimum Time On
This setup option requires that Load Shedding and Time Management under System Setup, be set to ON. Once Load
Shedding and Time Management have been enabled each circuit can be set individually for specific maximum time off
and minimum time on. These settings will depend on the requirements of the load each circuit supports.
Maximum Off controls the allowable time for a load to be without power, after being
shed during ALM operation.This prevents overload conditions.
Minimum On controls the amount of time a circuit must receive power before it is
eligible to be shed to prevent an overload condition.
It is recommended that a refrigerator should have a Minimum On setting of 45
minutes to ensure adequate cooling time of contents.
CKT1 MAX TIME OFF:
1-60MIN
CKT1 MIN TIME ON:
1-60MIN
Circuit Security Mode
The factory default setting is OFF. This setup option is intended specifically for use
with a specified lighting circuits. Selecting YES, enables Circuit Security Mode. The
UTS will automatically cycle power to the designated circuits for two hours on and two
hours off.
CKT1 SECURITY MODE:
OFF
Circuit Amp Rating
Warning: This setup option should be configured by a qualified electrician during the initial setup
and installation of the UTS.
Adhere to all national and local electrical codes when setting the Amp ratings for the UTS circuits.
Failure to comply with electrical codes could result in UTS malfunction and damage.
The factory default setting is 15 Amps. The Amps for each circuit on the UTS should
be set to match the Amp rating of the supporting circuit on the building circuit breaker
panel.
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CKT1 AMP RATING:
15 AMPS
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
Troubleshooting
Use this chart to solve minor UTS problems.
Refer to www.apc.com for assistance with complex UTS problems.
Problem and Possible Cause
Solution
Problem: While operating on utility power the UTS repeatedly drops some connected loads
Cause: One or more circuits may be in
Security Mode.
Using the Circuit Setup button on the UTS, check to verify the status of
Security Mode.
Cause: The LCD displays a message
indicating that one or more circuits may
be experiencing an overload condition.
Reduce the load on the affected circuits or have a qualified electrician
upgrade the circuit amp capacity.
Problem: While operating on backup power the UTS repeatedly drops some connected loads
Cause: ALM may be enabled.
• Disable ALM using the System Setup button.
NOTE: When ALM is disabled overload conditions can occur causing a
generator to stall, a circuit breaker to trip, or loads may experience
severe low voltage conditions.
Cause: The circuit may be incorrectly
configured as delayable.
Use the Circuit Setup button to navigate to CKT DELAYABLE screen for
the circuit affected. Disable the circuit delayable option, (select NO). This
disables ALM for that circuit. Repeat this process for all circuits affected.
Cause: The circuit may be incorrectly
configured for MAX OFF and MIN
ON.
Change the parameters for Maximum OFF and Minimum ON times, for
circuits supporting loads being adversely affected by drops.
Cause: The generator power rating is
set too low.
Refer to System Setup: Backup1 Power Rating in this manual.
Problem: While operating on backup power the generator stalls, shuts down or the circuit breaker trips
repeatedly
Cause: The generator power rating is
set too high causing an overload
condition.
Refer to System Setup: Backup1 Power Rating in this manual.
Cause: The Generator Surge Overload
Delay Time is set too high.
Refer to System Setup: Generator Surge Overload Delay Time in this
manual.
Cause: ALM has been disabled
causing an overload condition for the
generator.
Enable ALM. Refer to these sections in this manual.
• System Setup: Load Shedding, and Time Management
• Circuit Setup: Delayable Circuits
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
13
Problem and Possible Cause
Solution
Problem: While operating on backup power the UPS repeatedly experiences an overload condition causing the
circuit breaker to trip
Cause: The UPS power rating is set too
high causing an overload condition.
Refer to System Setup: Backup2 Power Rating in this manual.
Cause: The UPS Surge Overload
Delay Time is set too high.
Refer to System Setup: UPS Surge Overload Delay Time in this manual.
Cause: The UPS is experiencing a low
battery condition.
• The UPS batteries recharge during normal UPS operation. Refer to the UPS
user manual or go to the APC Web site, www.apc.com. for battery recharge
times.
• The UPS batteries may need to be replaced. Refer to the UPS user manual
or go to the APC Web site, www.apc.com for replacement battery
information.
Problem: The UPS operates on battery power while the generator is running
Cause: The UPS is not receiving
power.
Check that the UPS is securely connected to the Convenience Outlet on the
UTS.
Cause: The Voltage Sensitivity for
Backup2 Power Source is set
incorrectly.
• Refer to System Setup: Voltage Sensitivity in this manual. The sensitivity
setting should be Medium or Low.
Problem: The LCD displays the message
CKTX FAULT CONDITION
NO OUTPUT
Cause: The circuit breaker may be
tripped.
• Reset the circuit breaker.
• Check the current rating for the circuit. Refer to Circuit Setup: Circuit
Amp Rating in this manual. NOTE: Properly configuring the Amp
rating requires the services of a qualified electrician.
Cause: The fuse for the circuit breaker
may be blown.
Replace the fuse, and reset the circuit breaker. NOTE: Replacing a fuse
requires the services of a qualified electrician.
Problem: The UPS does not supply power to Circuit1
Cause: The UPS is not connected to
circuit1.
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Circuit1 is intended for use with utility or generator power ONLY.
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
Service
If the unit requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in Troubleshooting to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the
APC Web site, www.apc.com.
– Note the model number of the unit, the serial number located on the front of the unit, and the date
purchased. If you call APC Customer Support, a technician will ask you to describe the problem and
attempt to solve it over the phone. If this is not possible, the technician will issue a Returned Material
Authorization Number (RMA#).
– If the unit is under warranty, repairs are free.
– Procedures for servicing or returning products may vary internationally. Refer to the APC Web site for
country specific instructions.
3. Pack the unit in its original packaging. If this is not available:
– Pack the unit carefully to avoid damage in transit. Never use Styrofoam beads for packaging.
– Damage sustained in transit is not covered under warranty.
4. Mark the RMA# on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address given to you by Customer Support.
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following ways:
• Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support
requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer support
information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
Local, country-specific centers:
go to www.apc.com/support/contact for information.
Contact the APC representative or other distributor from whom you purchased your APC product for information on how
to obtain local customer support.
Regulatory Information
Radio Frequency Warnings
FCC Class B Compliance Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and, can radiate radio frequency energy and if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures.
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
15
Two-Year Warranty
The limited warranty provided by American Power Conversion (APC®) in this statement of Limited Factory Warranty applies only to products you
purchase for your commercial or industrial use in the ordinary course of your business.
Terms of warranty
APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. The obligation of
APC under this warranty is limited to repairing or replacing, at its sole discretion, any such defective products. This warranty does not apply to
equipment that has been damaged by accident, negligence or misapplication or has been altered or modified in any way. Repair or replacement of a
defective product or part thereof does not extend the original warranty period. Any parts furnished under this warranty may be new or factoryremanufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product. The product may be registered at the APC Web site,
www.apc.com.
Exclusions
APC shall not be liable under the warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by
end user or any third person misuse, negligence, improper installation or testing. Further, APC shall not be liable under the warranty for unauthorized
attempts to repair or modify wrong or inadequate electrical voltage or connection, inappropriate on-site operation conditions, corrosive atmosphere,
repair, installation, start-up by non-APC designated personnel, a change in location or operating use, exposure to the elements, Acts of God, fire, theft, or
installation contrary to APC recommendations or specifications or in any event if the APC serial number has been altered, defaced, or removed, or any
other cause beyond the range of the intended use.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF PRODUCTS SOLD, SERVICED OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED WARRANTIES OF
MERCHANTABILITY, SATISFACTION AND FITNESS FOR A PARTICULAR PURPOSE. APC EXPRESS WARRANTIES WILL NOT BE
ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, APC RENDERING OF
TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE
CONSTITUTE APC SOLE LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC
WARRANTIES EXTEND ONLY TO PURCHASER AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT,
SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE OR INSTALLATION, OF THE PRODUCTS,
WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR
WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE
FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE,
LOSS OF DATA, COSTS OF SUBSTITUENTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE.
NO SALESMAN, EMPLOYEE OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY.
WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT.
Warranty claims
Customers with warranty claims issues may access the APC customer support network through the Support page of the APC Web site, www.apc.com/
support. Select your country from the country selection pull-down menu. Open the Support tab at the top of the Web page to obtain contact information
for customer support in your region.
© 2010 APC by Schneider Electric. APC, the APC logo, Smart-UPS and Back-UPS are owned by Schneider Electric Industries S.A.S., American
Power Conversion Corporation, or their affiliated companies. All other trademarks are property of their respective owners.
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Operation Manual Universal Transfer Switch UTS6 UTS6H UTS6BI UTS10BI
990-2993C
4/2010