Silcon DP300E Series
480V 240–320kVA
User Guide
Copyright © 1999 APC Denmark A/S
Due to continuous product development information
given in this manual is subject to change without notice.
7OA0002 US rev. 04
User Guide Silcon DP300E Series 480V 240-320kVA
7OA0002 US rev. 04
1
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
This manual contains important instructions for your Silcon
DP300E UPS that should be followed during installation and maintenance of the UPS and batteries.
WARNING!
Do not stand on or place any
object on any UPS cabinet or
UPS cubicle due to personal
and product safety.
IF THE UPS IS SOUNDING AN ALARM, go to Section 6.0 To silence the
audible alarm, press the silence alarm key shown at the right. If you do
not silence the alarm, it will automatically silence itself after 30 seconds.
Silencing the audible alarm does not correct the problem that caused the
alarm.
The installation and use of this product must comply with all national, federal,
state, municipal or local codes that apply. If you need assistance, please have
your UPS model and serial number available and call APC’s toll free technical
support at: 1-877-287-7835 (1-877-2UPS-TEK).
You can find additional product information on the APC World Wide Web site at
http://www.apcc.com. See also Section 11.0: How to contact APC.
Copy of type sign (without battery):
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User Guide Silcon DP300E Series 480V 240-320kVA
Table of Contents:
1.0
Introduction
1.1
1.2
General
The display unit
2.0
Stop, Start & Operating the External Service Bypass Panel
2.1
2.2
2.3
2.4
2.5
2.6
2.7
General
Stop (stand-by)
Start (from stand-by)
Stop (for complete power down)
Start (from complete power down)
Operating the external service bypass switch, single systems
Operating the external service bypass switch, parallel systems
3.0
Operation
3.1
Keyboard description
4.0
Programming Parameters
4.1
4.2
4.3
4.4
4.5
General
Parameters
Programming of system configuration parameters
Programming of battery monitor
Parallel programming/operation
5.0
Reading Out Measurements
6.0
Alarms - What To Do
6.1
6.2
6.3
6.4
6.5
6.6
General
The alarm stack
Alarm messages
The events logger
Displaying the events stack
Possible alarms
7.0
Remote Display
7.1
Remote display operation
8.0
Preventive Maintenance
8.1
8.2
8.3
8.4
8.5
General
Fan
Battery
Battery capacity test
Battery monitor test
9.0
Economy Operation
10.0
System Specifications
10.1
Technical data
11.0
How to Contact APC
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User Guide Silcon DP300E Series 480V 240-320kVA
3
Introduction
1.0
Introduction
1.1
General
Congratulations on your choice of Silcon DP300E UPS (Uninterruptible Power
Supply). This UPS has been designed and produced for reliable and troublefree
long-term use. For you it means that once installed and commissioned, you can
forget it. However, you should arrange for preventive maintenance as described in
section 8.0 of this manual.
1.2
The display unit
The display unit – placed on the front of the Silcon DP300E UPS – is the link
between user and UPS. It consists of a display, an alarm LED, and a keyboard.
The display is used for showing parameters, measured values, and alarm messages.
A backlight is activated in case of an alarm or if one of the keys are pressed. No
activity or no alarm for 5 minutes will automatically switch of the light.
By pressing
pressing
and
and
simultaneously you increase the contrast, and by
simultaneously you decrease the contrast.
The alarm LED is linked with an acoustic signal as an indicator for unusual
operating situations. The light changes from green to red in case of alarm. The
keyboard is used for programming of operating parameters and for calling readouts of parameters/alarm messages.
NOTE:
The display accuracy is ±1-2%,
±1 digit.
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User Guide Silcon DP300E Series 480V 240-320kVA
Stop, Start & Operating the External Service Bypass Panel
2.0
Stop – Start and Operating the External Service
Bypass Panel
2.1
General
CAUTION!
To avoid possible personal injury or equipment damage, be aware that there may be
AC voltage at the UPS’s output terminals/receptacles any time AC input power or
DC battery voltage is applied. The UPS can provide output voltage from the batteries
even when there is no AC input line voltage. When AC voltage is present, the UPS
can provide output voltage even when the batteries are disconnected. If you want to
be certain that there is no UPS output voltage, always disconnect the AC input
source, switch off the UPS, AND switch off the DC. TEST BEFORE TOUCHING!
Some units have been programmed at the factory for autostart. When this parameter is programmed to be on, the unit will automatically switch on whenever utility
(AC line) is applied. To switch this parameter off, see chapter 4.0.
WARNING!
Please read chapter 2.4.1
“Switching off” in this User
Guide, if UPS has to be
stopped for more than 48
hours.
For safety reasons, only qualified service personnel should do a complete start-up
or shut-down of the UPS whenever this is necessary. The qualified service person
should follow the instructions in the User and Installation Manual. The UPS must
be completely shut down before service or before the UPS is taken out of operation
for more than 24 hours.
Although users cannot completely start-up or shut down the unit, they can switch
the UPS into standby mode and return it to normal operation by following the
instructions below. (In stand-by mode, the UPS does not provide output voltage).
2.2
WARNING!
If the UPS system is installed
with a service bypass panel,
and the load equipment must
remain energized from utility,
refer to operating service
bypass panel before
proceeding chapter 2.2 - 2.5.
Stop (stand-by)
Action
Open the front door
and activate the red
“OFF” push-button
2.3
Display shows
System off
Description
Alarm LED lights. Acoustic
alarm sounds for 30 seconds.
Start (from stand-by)
Action
Open the front door and
activate the green “ON”
push-button
Display shows
Normal operation
Load power xx%
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Stop, Start & Operating the External Service Bypass Panel
2.4
Stop (for complete power down)
2.4.1
Switching off Silcon DP3240E – DP3320E
WARNING:
If the UPS system has a service
bypass panel, and if load
equipment must remain
ernergized from the utility, refer
to operation service bypass
before proceeding.
WARNING:
This UPS system contains a
special design feature, which
guarantees output voltage in
the form of bypass operation.
This function comes into
operation in case of failure in
internal power supply or in
controller circuit.
Even if the UPS system is
assumed to be switched off,
there may be voltage at the
UPS output because of the
special bypass feature.
Switching off by pressing the
red “OFF”-button.
TEST BEFORE TOUCHING!
WARNING:
Batteries out of service could
be damaged if not recharged
every third month.
WARNING:
Internal DC-capacitor may
contain energy even after the
UPS has been switched off.
On account of the automatic
discharging, wait at least 5
minutes after the UPS and
MCCB’s have been switched off
before working on the UPS
system.
1.
Prepare the system by opening the front door(s).
2.
Continue with the next point (3) and observe that this next step will interrupt the
system output voltage!!!
Display shows
3.
4.
Press the red “OFF“ push-button.
The red alarm LED below the display lights.
The acoustic alarm sounds for 30 sec.*
** System OFF **
Switch off the utility power supply.
The red alarm LED below the display lights.
The acoustic alarm sounds for 30 sec.
** System OFF **
5.
Switch off battery MCCB’s in MCCB box
or battery cubicle.
Please refer to LED indication and labelling in
MCCB box or battery cubicle.
6.
Switch off utility power by opening Q001 and
Q010, if dual utility.
7.
The acoustic alarm sounds shortly.
* The acoustic alarm can be reset by the
Blank
key.
The UPS is now isolated. Maintenance/repair work can
take place or the UPS can be disconnected and removed.
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User Guide Silcon DP300E Series 480V 240-320kVA
Stop, Start & Operating the External Service Bypass Panel
WARNING:
Make sure that all cable con–
nections are in place prior to
starting-up the first time after
having completed the electrical
installation.
NOTE:
After starting-up the system first
time, check that the battery
temperature can be displayed.
(Press 5 and 8 simultaneously
on the display; if not correctly
installed display will show NV
(Not Valid)). It is recommended
to perform a battery capacity
test after having completed the
installation.
NOTE:
If the start up procedure for
any reason is interrupted – wait
until the display shows the step
4 picture and repeat from this
step.
WARNING:
Do not close the external
battery MCCB’s without the
display showing “Close MCCB”
– otherwise you may damage
the UPS.
If the display shows: “DC
capacitor charge error”, do not
close MCCB, but call for
assistance.
WARNING:
If “Autostart” is active (please
refer to 4.2.1) the UPS will start
automatically after step 9 with
a delay of 1 minute.
2.5
Start (from complete power down)
2.5.1
Starting up Silcon DP3240E – DP3320E
1.
Ensure that the system has been at stable environment for at least 12 hours to
ensure any condensation has been evaporated before starting up.
2.
Prepare the system by opening the front door(s).
3.
Switch on the utility power supply
System type XXX
XXX kVA - XXX
4.
Wait about 10 seconds
Stop charge DC
capacitors : YES
5.
Press
on the keyboard
Start charge DC
capacitors : YES
6.
Press
on the keyboard
Data stored
7.
Wait about 1 second
Start charge DC
capacitors : YES
8.
Wait about 1 minute
Insert fuse or
close MCB
9.
Close battery MCCB’s in MCCB-box
or battery cubicle.
Please refer to LED indication and labelling
in MCCB-box or battery cubicle.
10. Press the green “ON“ push-button.
Display shows
** System OFF **
Normal operation
load power XX%
11. Close the front door.
Start up of system now completed.
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Stop, Start & Operating the External Service Bypass Panel
Single Utility
2.6
Operating the external service bypass switch, single systems
2.6.1
Bypassing the UPS
Display shows
Action
1.
Press
on the keyboard
2.
Press
or
3.
Press
on the keyboard
4.
Press
on the keyboard
on the keyboard until
Dual Utility
Bypass operation
: NO
Bypass operation
: YES
Lamp indication on
bypass panel
5.
Check lamp indication on the bypass panel
The green lamp (H003)
above the bypass switch
handle (Q003) lights
6.
Turn the external bypass switch (Q003)
to position “1“.
The green lamp (H002)
above the output switch
handle (Q002) lights
7.
Turn the output switch (Q002) to position “0“.
Only the lamp (H002) above
the output switch handle
(Q002) lights now
Display shows
8.
WARNING!
If the UPS is out of service for
more than 48 hours the
connected batteries might be
damaged. Refer to total
“Switching off“ as described in
chapter 2.4.1.
9.
Open the front door and press the red
“OFF“ push-button.
The acoustic alarm sounds for 30 secs.*
**System OFF**
Turn the input switch (Q001) to position “0“.
Turn the bypass input switch (Q010) to position
“0”, if dual utility is present.
The red alarm LED below the display lights and
the acoustic alarm sounds for 30 secs.
* The acoustic alarm can be reset by the
key
EMERGENCY (UPS not alive)
1.
2.
3.
4.
5.
Turn the bypass switch (Q003) to position “1“.
Turn the output switch (Q002) to position “0“.
Turn the input switch (Q001) to position “0“.
If dual utility is present, turn bypass input switch (Q010) to position “0”.
Change released system input fuse(s), if any.
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User Guide Silcon DP300E Series 480V 240-320kVA
Stop, Start & Operating the External Service Bypass Panel
Single Utility
2.6.2
Switching the system from external bypass into normal
UPS operation
Action
1.
Display shows
Turn the input switch (Q001) to position “1”.
If dual utility is present, turn the bypass
input switch (Q010) to position “1”.
**System OFF**
2.
Wait 10 sec. Open the UPS front door and
press the green “ON“ key
Normal operation
load power 0%
3.
Press
on the keyboard
4.
Press
or
5.
Press
on the keyboard
6.
Press
on the keyboard
Dual Utility
on the keyboard until
Bypass operation
: NO
Bypass operation
: YES
Lamp indication
on bypass panel
7.
Check lamp indication on the service bypass
panel
The green lamp (H002)
above the output switch
handle (Q002) lights
8.
Turn the output switch (Q002) to position “1“
Now the green lamp (H003)
above the bypass switch
handle (Q003) lights too
9.
Turn the bypass switch (Q003) to position “0“
Only the green lamp (H003)
above the bypass switch
handle (Q003) lights
Display shows
NOTE:
If battery has been disconnected please refer to
“Starting Up” in Chapter 2.5.1 to
connect battery(-ies) again.
10. Press
11. Press
on the keyboard
or
on the keyboard until
12. Press
on the keyboard
13. Press
on the keyboard
14. Press
on the keyboard
15. Press
on the keyboard
Bypass operation
: YES
Bypass operation
: NO
Normal operation
load power xx%
No lamps on the bypass
panel light any longer
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Stop, Start & Operating the External Service Bypass Panel
Single Utility
2.7
Operating the external service bypass switch, parallel
systems
2.7.1
Bypassing the parallel UPS system
H003
Utility
Load
Q003
Service
bypass
switch
H004
Q004
Action
Point 1-4 can be carried out with any of the parallel systems, however this will switch
all systems into bypass operation.
Display shows
Q002a
H002a
Q002b
Q001b
Q001a
H002b
1.
Press
on the keyboard
2.
Press
or
DP300E
on the keyboard until
DP300E
Dual Utility
Bypass operation
: NO
3.
Press
on the keyboard
4.
Press
on the keyboard
Bypass operation
: YES
H003
Utility 2
Load
Q003
Service bypass switch
All systems will transfer to bypass operation
Bypass operation
H004
Q004
Do not switch off any of the UPS systems until
point 5-8 has been carried out
H010a
Q010a
Utility 1
H002a
DP300E
Q001a
Lamp indication
on bypass panel
Q002a
H010b
H002b
Q010b
DP300E
Q001b
Q002b
WARNING!
If the UPS is out of service for
more than 48 hours the
connected batteries might be
damaged. Refer to total
“Switching off“ as described in
chapter 2.4.1.
5.
Check lamp indication on the bypass panel
The green lamp (H003)
above the bypass switch
handle (Q003) lights
6.
Turn the external bypass switch (Q003)
to position “1“
The green lamp (H004)
above the output switch
(Q004) and the green lamps
(H002) above the output
switch handles (Q002) light
7.
Turn the output switch (Q004) to position “0”
H003 turn off
H002 & H004 still lights
8.
Turn all output switches (Q002) to position “0“
H002 & H004 still lights
Display shows
9.
Open the front door and press the red “OFF”
push-button in any of the systems.
The acoustic alarm sounds for 30 secs.*
**System OFF**
Repeat for (all) other system(s)
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User Guide Silcon DP300E Series 480V 240-320kVA
Stop, Start & Operating the External Service Bypass Panel
10. Turn all input switches (Q001) to position “0“.
On systems with dual utility, turn bypass input
switches (Q010) to position “0”.
The red alarm LED below the display lights and
the acoustic alarm sounds for 30 secs.
* The acoustic alarm can be reset by the
key
EMERGENCY (UPS not alive)
1.
2.
3.
4.
5.
6.
Turn the bypass switch (Q003) to position “1“.
Turn the output switch (Q004) to position “0”.
Turn the output switches (Q002) to position “0“.
Turn the input switches (Q001) to position “0“.
If dual utility is present, turn the bypass input switch (Q010) to position “0”.
Change released system input fuse(s), if any.
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Stop, Start & Operating the External Service Bypass Panel
2.7.2
Single Utility
Switching the parallel system from external bypass into normal
UPS operation
H003
Utility
Load
Q003
Service
bypass
switch
Q004
Q002a
H002a
Q002b
Q001b
Q001a
H002b
Display shows
Action
H004
1.
Check that the output switch (Q004) is in
position “0”
2.
Check that all output switches (Q002) are
in position “1”
3.
Turn input switches (Q001) to position “1”
4.
On systems with dual utility, turn bypass
input switches (Q010) to position “1”
**System OFF**
5.
Wait 10 sec. Open the UPS front door and press
the green “ON” push-button on all systems
Normal operation
load power 0%
6.
Press
DP300E
DP300E
Dual Utility
on the keyboard
7.
Press
or
on the keyboard until
8.
Press
on the keyboard
9.
Press
on the keyboard
H003
Utility 2
Load
Q003
Service bypass switch
Bypass operation
: NO
Bypass operation
: YES
H004
Q004
H010a
Q010a
Utility 1
H002a
DP300E
Q001a
All systems will transfer to bypass operation
Q002a
Bypass operation
H010b
H002b
Q010b
Lamp indication
on bypass panel
DP300E
Q001b
Q002b
NOTE:
if Q002‘s are off “0“ only programmed systems
goes to bypass
NOTE:
If battery has been disconnected please refer to
“Starting Up” in Chapter 2.5.1 to
connect battery(-ies) again.
H002 & H004 lights
10. Turn the output switch (Q004) to position “1”
The green lamp (H003)
above the bypass switch
also lights.
11. Turn the bypass switch (Q003) to position “0”
The green lamps (H002) and
(H004) do not light any longer,
but (H003) will light until
normal operation.
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User Guide Silcon DP300E Series 480V 240-320kVA
Stop, Start & Operating the External Service Bypass Panel
The following can be carried out on any UPS
Display shows
14. Press
15. Press
on the keyboard
or
on the keyboard until
16. Press
on the keyboard
17. Press
on the keyboard
All the systems will transfer to normal
operation.
Bypass operation
: YES
Bypass operation
: NO
Normal operation
load power xx%
No lamps on the bypass
panel light any longer
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Stop, Start & Operating the External Service Bypass Panel
2.5.3
Single Utility
H003
Utility
Load
Q003
Service
bypass
switch
Q004
Q002a
H002a
Q002b
Q001b
In a redundant system one UPS can be isolated for service/maintenance without
affecting the other parallel UPS(s).
H004
H002b
Q001a
Isolating one UPS for service/maintenance
1.
Check that the remaining UPS(s) will be able to carry the load when one UPS is
isolated.
2.
Switch off the system to be isolated for maintenance by pushing the red “OFF”
push-button.
3.
Disconnect output and utility by turning output switch (Q002) to position “0”
and input switch (Q001) to position “0”, disconnect battery by opening battery
MCCB.
DP300E
If dual utility is present, turn the bypass input switch (Q010) to position “0”.
DP300E
Switching back the UPS to normal parallel/redundant operation
1.
Dual Utility
H003
Turn the input switch (Q001) and the output switch (Q002) to position “1”.
If dual utility is present, turn the bypass input switch (Q010) to position “1”.
Utility 2
Load
Q003
Service bypass switch
H004
Q004
2.
Charge capacitors, connect battery and start up the UPS as described in
chapter 2.5.
H010a
Q010a
Utility 1
H002a
DP300E
Q001a
The UPS will automatically switch to normal operation and start load sharing
with the other parallelled UPS(s).
Q002a
H010b
H002b
Q010b
DP300E
Q001b
Q002b
WARNING!
The system will discharge builtin capacitors. However, before
working on the system check
with a multimeter that there is
no dangerous voltage on the
terminals.
NOTE:
When Q002 is in position “0”
the UPS can be operated and
tested as a single system
without affecting the other
parallel UPS(s) if proper
monitoring has been installed.
Available on all APC bypass
panels.
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User Guide Silcon DP300E Series 480V 240-320kVA
Operation
3.0
Operation
The display is used to show parameters, alarms/messages, and measured values.
The alarm LED is used with an audible alarm to indicate unusual operating situations. The keyboard is used for programming and control of displaying parameters,
alarm messages, and displaying measured values.
3.1
Keyboard description
NOTE:
Utility = Mains
Displays
battery voltage
Displays
output voltage
Displays
utility voltage
Scrolls up
through list
Displays
output current
Displays
battery current
Scrolls down
through list
Displays
utility current
Store
parameters/
enter parameter
stack
Displays time
Displays output
frequency
Return to
normal window
Accesses
alarm stack
Chooses or
changes
parameters
Silences the
audible alarm
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Programming Parameters
4.0
Programming Parameters
4.1
General
Some operating parameters can be programmed directly from the keyboard. Unless
you are quite sure of the consequence of changing the following parameters, please
contact your local APC dealer for assistance.
Parameters are programmed as shown in the example 4.2.3.
4.2
Parameters
4.2.1
NOTE:
The system must not run in
bypass mode for extended
periods of time as the batteries
will not be charged.
Parameter
Setting*
Comments
Bypass
YES, NO
“YES” will switch the system into
bypass mode
Language
GB, D, F, I,
DK, S, SF,
NL, PL, CZ,
E, P, SK, H
Language of text in display
Autostart
YES, NO
Automatic restart of UPS upon utility return.
Ensures quick battery recharge.
Remote shutdown
active
YES, NO
Shutdown of UPS by remote signal
Remote shutdown
polarity
HIGH, LOW Nature of remote shutdown signal polarity
Remote shutdown time
0, 1, 2, 3, 4
5, 6, 7, 8, 9
10 min.
Time delay on remote shutdown of UPS
Battery capacity test
-
Initiates check of back-up time. The
measured time is from start until it reaches
low DC warning level (See section 8.4)
Battery monitor test**
-
Initiates check of battery condition by
25% discharging.
Automatic battery test**
NO, 3, 6
Activates the battery monitor test in cyclic
intervals (Unit - months)
Battery monitor reset**
-
and
key after
Pressing the
selecting this parameter resets any battery
alarms.
Boost charge
YES, NO
“YES” results in boost charge (10 hours)
Autoboost charge
YES, NO
“YES” results in boost charge after every
battery operation (10 hours)
Enter new date
YYMMDD
Local date can be entered
Enter new time
HHMMSS
Local time can be entered (24 hour clock)
* Text in bold letters are the standard setting
** Only for systems with battery monitor active
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User Guide Silcon DP300E Series 480V 240-320kVA
Programming Parameters
4.2.2
Keys used for programming
4.2.3
Programming example - switch to bypass operation
NOTE:
The display accuracy is ±1-2%,
±1 digit.
NOTE:
This is only to illustrate an
example. Please see chapter
2.6 - 2.7 for further details.
Action
1. Press
Display shows
to enter parameter stack
Bypass operation
: NO
2. Press
or
3. Press
until
4. Press
to store
5. Press
to exit
until
Bypass operation
: YES
Bypass operation
To return to normal operation
Action
6. Press
Display shows
to enter parameter stack
7. Press
or
8. Press
until
9. Press
to store
10. Press
to exit
until
Bypass operation
: YES
Bypass operation
: NO
Normal operation
load power xx%
Programming of the other parameters can be performed in exactly the same way.
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Programming parameters
4.3
Programming of system configuration parameters
The system configuration parameters are protected by a password because most of
them are critical for correct operation of the system.
Wrong programming can for example destroy the battery or cause loss of
output voltage during operation!!
4.3.1 System configuration parameters
* Text in bold letters are the
factory standard setting
Parameter
Setting*
Comments
Isolation trafo utility
YES, NO
YES if optional input isolation transformer is
present
** Advanced Battery Monitor
Isolation trafo output
YES, NO
YES if optional output isolation transformer is
present
Delta soft start time
1, 10, 20,
40 secs.
Input current switching in ramp function.
Higher values used together with smaller/
unstable diesel generators
External SSW present
YES, NO
YES for systems with external static bypass
switch
Normal charge voltage
438
Setting of float charge voltage at 20°C /68°F
(Aut. compensation for deviations)
Boost charge voltage
438
Setting of boost charge voltage at 20°C /68°F
(Aut. compensation for deviations)
Low battery warning
346
Warning for discharged battery
Low battery shut down
326
Switches off the system at min. permissible
battery voltage
Synchronization
0.25, 0.5, 1 Synchronisation speed. Higher values used
2, 4 Hz/sec with very unstable utility frequencies
*** Viewable only in a parallel
configuration.
NOTE:
Common battery pack is a
technical possibility.
However, APC recommend
separate battery pack due to a
higher safety degree in connection with redundant/parallel
operation.
The UPS system is prepared
for both solutions.
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18
High battery temperature 15-40°C
/59-104°F
35°C/95°F
Alarm for too high battery ambient
temperature
Common fault delay
0, 10, 20
30 secs.
Delay before the common fault alarm relay is
activated
Reset operation mode
lock
YES, NO
Highest station address
2-9***
YES resets system locked in bypass or battery
operation mode caused by system failures
(Only for service personnel)
Highest station address in parallel system
Station address
1-9***
Station address in parallel system
Advanced power
management (APM)
None***
Only used in parallel system.
Off: Advanced power management disabled.
Parallel +1: Redundant operation with all units
in operation.
Redundant +1: Redundant operation with
one unit being inactive in parallel system
APM test mode active
YES, NO*** YES, if APM test mode is active (service
personnel only)
Battery connection
Common,
Separate
Expected back-up
time [min.]
0,1-999,9
5,0
Battery capacity
in [Ah]
0,1-999,9
7,0
Common if common battery is used in parallel
system. Separate if separate battery is used
Expected back-up time for UPS in minutes,
when running at 100% ohmic load.
Time used by the ABM**
Total battery capacity in Ah.
Setting used by the ABM**
User Guide Silcon DP300E Series 480V 240-320kVA
Programming Parameters
4.3.2 Programming example – change charge voltage to 446V*
* For charge voltages, battery
warnings and shut down
voltages, and high battery
temperature, the parameter is
changed by entering the actual
value like example 4.3.2.
NOTE:
Only for APC personnel and
certified local APC personnel.
Action
1.
Press
Display shows
and
simultaneously to open
for password input
2.
Key in password
:
Enter password xx xx xx by pressing
Last selected
parameter
or
3.
Press
4.
Press
5.
Press
6.
Wait about 1 second
7.
Press
until
Boost charge voltage
: 438
Boost charge voltage
: 446
Data stored
to store
Boost charge voltage
: 446
Normal operation
load power XX%
to exit
4.3.3 Programming example - change to output isolation transformer
present**
** The other parameters are
selected by pressing the
key
as step 4 in example 4.3.3. one or more times.
Action
1.
Press
Display shows
and
simultaneously to open
for password input
2.
Key in password
:
Enter password xx xx xx by pressing
Last selected
parameter
3.
Press
or
until
4.
Press
for change
5.
Press
to store
6.
Wait about 1 second
7.
Press
to exit
Isolation trafo output
: NO
Isolation trafo output
: YES
Data stored
Isolation trafo output
: YES
Normal operation
load power XX%
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19
Programming Parameters
4.4
Programming of battery monitor
Action
1.
Display shows
Press
and
simultaneously to open
for password input
NOTE:
Only for APC personnel and
certified local APC personnel.
2.
Enter password xx xx xx by pressing
3.
Press
4.
Enter the expected back-up time in min. at
100% ohmic (pf = 1) load, when the inverter
has a mean efficiency of approx. 96%
or
until
Key in password
:
Last selected
parameter
Expected back-up
time [min.]: XXX.X
Expected back-up
time [min.]: 14.0
Press
I.e. 14.0 min.
5.
Press
to store data
6.
Press
or
7
Press
8.
Press
to store data
9.
Press
to exit
until
to set Ah for battery
Data stored
Battery capacity
in [Ah]: XX.X
Battery capacity
in [Ah]: 7.0
Data stored
Normal operation
load power XX%
Installation of new batteries:
When installing new batteries the procedure in section 4.4 MUST be carried out,
otherwise the monitor may give false alarms.
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User Guide Silcon DP300E Series 480V 240-320kVA
Programming Parameters
4.5
Parallel programming/operation
Programming parameters for advanced parallel operation
To use the advanced parallel functions the following parameters must be programmed:
1.
2.
3.
4.
5.
NOTE:
Common battery pack is a
technical possibility.
However, APC recommend
separate battery pack due to a
higher safety degree in connection with redundant/parallel
operation.
The UPS system is prepared
for both solutions.
“Station number”
“Highest station address”
“Advanced power management”
“APM test mode active”
“Battery connection”
Description of settings.
1. “Station number”
• Valid station numbers: 1-9 stating the UPS parallel address in the system.
2. “Highest station number”
• Valid station numbers: 2-9 stating the number of UPS’s in the system.
3. “Advanced power management”
• “Disabled”: Advanced power management is inactive.
• “PARALLEL+1”: Advanced power management is activated when the system
operates as PARALLEL+1, meaning that one system can be isolated without
overloading the remaining systems (N systems/UPS).
• “REDUNDANT+1”: Advanced power management is activated when the
system operates as REDUNDANT+1, meaning that one system can be
isolated without overloading the remaining systems (N systems/UPS) with
one spare system.
4. “APM test mode active”
• “No”: Stand-by time will be 24 hours - on-line time will be 48 hours * N
systems.
• “Yes”: Stand-by time will be 1 min. - on-line time will be 2 min. * N systems.
5. “Battery connection”
• “Separate”: Separate battery for this UPS.
• “Common”: Common battery in a parallel system. When this setting is
chosen, the highest battery temperature that can be found in the parallelled
systems is used (for charge voltage compensating).
Programming guide.
Example with 3 systems in parallel with separate batteries.
• Programme the station addresses 1-3: 1 for UPS 1, 2 for UPS 2 and 3 for UPS 3
• All UPS systems have to be programmed to “Highest station address” = 3.
• If APM should not be tested, “APM test mode active” must be “NO”.
• If a system is isolated due to service the station numbers must be reprogrammed
for the remaining active systems starting with number 1 and ending with max.
number of active systems. No numbers must be left out in this sequence. Furthermore “Highest station address” must be changed to number of active UPS’s
in parallel.
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21
Programming Parameters
Programming example – Highest Station No.
Parameters are selected by pressing the C key – one or more times.
Action
1.
Display shows
Press
and
simultaneously to open
Key in password
:
for password input
2.
Enter password xx xx xx by pressing
Last selected
parameter
3.
Press
or
4.
Press
for change
5.
Press
to store
until
Highest station
address : 2
Highest station
address : 3
Data stored
Highest station
address : 3
6.
Repeat steps 3 to 5 for the rest of the
parameters:
Station address
: 1
APM testmode
active : NO
Battery connection
: separate
7.
Wait about 1 second
8.
Press
to exit.
Normal operation
RED. 3/3 1%
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User Guide Silcon DP300E Series 480V 240-320kVA
Programming Parameters
Parallel operation alarms.
General.
If alarms concerning the parallel operation communication arise all parallel operation functions being controlled by the advanced management will be inactive. If the
advanced parallel operation functions are inactive, “only” the simple hardware
control of parallel operation, which controls load sharing, operation mode, etc., is
left.
Alarm texts conc. parallel operation.
In case of fault in parallel operation the following alarm will be active in the alarm
stack:
• “Communication to parallel IF lost”.
Other reasons for parallel operation alarm.
• When a system is isolated (PSU OFF) due to service this fault will as well arise
on the systems still operating. The reason is that the isolated system is no longer
to be found (active) in the parallel system. The fault can only be deleted by
turning on the PSU or by reprogramming the station addresses on all systems so
that the sequence is: 1 to max_number_system.
• Defective parallel cable.
• Wrong programming of “Station number”.
• Wrong programming of “Highest station number”.
• Inrush distortion on serial bus being used for communication.
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23
Measurements
5.0
Reading Out Measurements
Press as indicated below one key or two keys simultaneously (values used are only
random for illustration):
NOTE:
Utility = Mains
Action
Display shows
98.01.16
10.22,13
Description
Year, month, day
Hour, minute, second
Mains 1 voltage
480 480 480 Vac
Utility 1 voltage
is 3 x 480 Vac
Mains 1 Current
100 100 100 Aac
Utility 1 current
is 3 x 100 Aac
Mains 2 voltage
480 480 480 Vac
Utility 2 voltage
is 3 x 480 Vac
Mains 2 Current
100 100 100 Aac
Utility 2 current
is 3 x 100 Aac
Battery voltage
438 437 Vdc
Battery voltage is 438 Vdc on batt.1.
437 Vdc on batt.2.
Battery current
+ 20 Adc
Charging current is (+) 20 Adc
(Discharging current (÷))
Output voltage
480 480 480 Vac
Output voltage
is 3 x 480 Vac
Output current
180 180 180 Aac
Output current
is 3 x 180 Aac
Output frequency
60Hz
Output frequency
is 60 Hz
Battery temp.
25ºC
Battery temperature
is 25°C (77°F)
Output peak current
255 255 255 A
Output peak current
is 3 x 255 A
Normal operation
load power xx%
Returns to normal status indication.
If not pressed, automatic switch back
will be performed after 20 seconds.
Batt. load : 0
Batt. tank : 100
Battery load in procent.
Left battery capacity in procent.
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User Guide Silcon DP300E Series 480V 240-320kVA
Alarms
6.0
Alarms - What To Do
6.1
General
Alarms are indicated by the red LED (above the upper left corner of the keyboard)
and by a 30 secs. acoustic signal. An alarm is registered in an alarm stack as long as
it is present, and logged in the same succession as they arise.
IF THE UPS IS SOUNDING AN ALARM. To silence the audible alarm,
press the silence alarm key shown at the right. If you do not silence the
alarm, it will automatically silence itself after 30 seconds. Silencing the
audible alarm does not correct the problem that caused the alarm.
6.2
The alarm stack
The alarm stack can be displayed by:
Action
Description
1. Press
Access to the alarm stack
2. Press
or
3. Press
6.3
Scroll up or down through the alarm stack messages.
Last message is “No (further) alarm”.
Exits the alarm stack. If not operated the system
will exit the alarm stack automatically after 30 seconds.
Alarm messages
The alarm messages are used together with the events logger as part of a diagnostic
system for the UPS service specialist.
Before calling for assistance you may take one or more of the following actions.
NOTE:
A battery monitor test can not
be performed unless the battery
is fully charged.
1.
“Battery defective” means no back-up capacity any longer. Call for assistance.
“Battery weak” means reduced back-up capacity. Reset the battery monitor
alarm signal according to section 4.2.1 and start a battery monitor test according
to section 8.5. Record the obtained back-up time and reset the new alarm from
the battery monitor. Let the UPS recharge the battery for at least 16 hours, and
with the same load as before start a second battery monitor test. If this results
in improved back-up time, continue with further capacity tests until none or
insignificant improvements take place. Above might “wake-up” the battery –
else call for assistance.
2.
“Battery operation”: Check the local utility power supply. One or more fuses may
be blown or somebody could by accident have switched off the supply.
3.
“Fan fault”: Check if the cooling air intake on your UPS has been blocked.
4.
“Overload”: Check display for load on the UPS - the max. output capacity may be
exceeded.
5.
If there is no output voltage from the UPS - the utility supply is present and an
attempt to restart gives no result – bypass the UPS as described in section 2.6 or
2.7 if external service bypass switch is present.
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25
Alarms
6.4
The events logger
The events logger is a memory stack, in which the last 250 events are stored in the
same sequence as they may arise (showing the latest first).
Events stored are the alarms and the following operational modes:
Mode
MPU is reset
Stand-by
Comments
UPS has been totally switched off
UPS has been in stand-by mode by parallel
system
UPS has been in normal operation
UPS has been in battery operation
UPS has been in bypass operation
UPS has been off
Normal operation
Battery operation
Bypass operation
System off
6.5
Displaying the events stack
Action
Description
1. Press
and
Press the two keys simultaneously to get
access to the events stack
2. Press
or
Scroll up or down through the events stack
(last message is “No (further) event”)
3. Press
Displays the time where the event happened
4. Press
Exit the events stack. If not operated the
system will exit the events stack automatically
after 30 seconds
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User Guide Silcon DP300E Series 480V 240-320kVA
Alarms
6.6
Possible alarms
Possible alarm
Description
Action
1.
Peak current limiter active
Check for blown
fuses in your
installation
2.
Bypass power supply fault
3.
Delta current limiter active
4.
Fan fault
Peak current limiter has
been activated and UPS
switched to bypass operation. System overloaded
Fault in redundant PSU
for bypass. UPS has still
100% performance and can
operate in all modes
Input current limiter has
been activated and UPS
switched to bypass operation
Blocked or faulty fan
5.
High DC warning
Switching off big output load
6.
7.
High DC shutdown
Off button pushed
8.
Synchronization error
Fault in UPS
Off button or emergency
power down activated
The UPS can’t synchronize
to the input frequency
9.
Inverter voltage error
10. Parallel sync. error
11. Inverter current limiter
active
12. Overload Load is over
100%
13. Second power supply fault
14. Internal power supply fault
15. Battery MCB is off
16. ** Q004 off **
17. ** Q003 on **
18. ** Q002 off **
19. ** Q001 or Q010 off **
Inverter average voltage out
of limits (normal message
during starting up/switching
off the system)
Parallel UPS’s are not able
to synchronize
Overload on inverter
Overload on UPS
Fault in UPS
(Only in systems >160kW)
Fault in UPS. Only bypass
operation possible
Battery MCCB switch not
closed or released.
Position of output switch for
UPS in parallel
Position of external bypass
switch
Position of UPS output
switch
Position of UPS input switch
Call for assistance
Check for overload.
If repetitiv – call for
assistence
Remove blocking or
call for assistance
If repetitive reduce the
load change
Call for assistance
–
Check if phase
rotation of main input
voltage is correct – if
OK call for assistance
–
Check external
parallel cables
Call for assistance
Reduce UPS output
load
Reduce UPS output
load
Call for assistance
Call for assistance
Close MCCB.
If released again
– call for assistance
–
–
–
–
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27
Alarms
NOTE:
Utility = Mains
Possible alarm
Description
Action
20. High temp. isolation
transformer
Temperature on isolation
input/output transformer to
high
Temperature on static input
switch too high
Temperature on static bypass
switch too high
Temperature on main inverter
too high
Temperature on delta inverter
too high
The battery has been
discharged to minimum
permissionable level
The battery is nearly
decharged
Check fan, check for
airflow obstructions,
check for overload
As no. 20
21. High temp. utility static
switch
22. High temp. bypass static
switch
23. High temperature main
inverter
24. High temperature delta
inverter
25. Low DC shutdown
26. Low DC warning
27. Mains is moment. out of
tolerance
28. Mains is out of tolerance
29. Mains freq. is out of
tolerance
30. Bypass is moment out of
tolerance
31. Bypass is out of tolerance
32. Bypass freq. is out of
tolerance
33. Output is moment. out of
tolerance
34. Output is out of tolerance
35. Output freq. is out of
tolerance
36. High battery temperature
Short disturbances on the
utility supply (1 ms transients)
Utility input voltage r.m.s.
value outside limits
Utility input frequency outside
limits
Short disturbances on the
bypass voltage
Bypass input voltage outside
limit
Bypass input frequency
outside limits
Short disturbances on the
output voltages
(inrush current)
Output voltage outside limits
Output frequency outside
limits
To high battery ambient
temperature
37. Battery week
Battery capacity below 75%
or battery MCCB switched off
38. Battery defective
Insufficient battery capacity
or battery MCCB switched off
As no. 20
As no. 20
As no. 20
Ensure battery
recharging
Save your data now
Power down equipment
–
–
–
–
–
–
If repetitive call for
assistance
Call for assistance
Call for assistance
Check system
ambient temp., check
fan, check for airflow
obstructions
Perform a battery
capacity test
Call for assistance
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User Guide Silcon DP300E Series 480V 240-320kVA
Alarms
Possible alarm
Description
Action
39. System is locked in oper.
mode
UPS has attempted 10 times
within 1 min. to switch from
bypass to battery operation
or “High DC warning” has
appeared 10-20 times within
1 min.
Fault in UPS
Fault in UPS
Fault in UPS
If the system is locked in
bypass operation and the
alarm “Inverter voltage
error” exists in the alarm
stack do not try to unlock
the operations mode lock
but - call for assistance!
Fault in UPS
Call for assistance
Fault in UPS
Call for assistance
Fault in UPS. Display will
show invalid data for UPS
Fault in UPS
Call for assistance
NOTE:
Utility = Mains
40 RAM1 memory write error
41. Memory write error
42. Communication to VQ
bypass lost
43. Communication to VQ
output lost
44. Communication to DMU
lost
45. Communication to controller lost
46. Communication to parallel
IF lost
47. External shutdown
accepted
48. DC capacitor charge error
49. Communication to VQ
mains lost
50. Bypass sync error
Remote signal for switching
off the UPS accepted – UPS
switches off itself
Fault in DC charge circuit
Fault in UPS
Call for assistance
Call for assistance
Call for assistance
Call for assistance
–
Do NOT close
external MCCB due to
preventing damage of
UPS system.
Call for assistance
Call for assistance
The UPS cannot synchronize Check if phase rotato the bypass utility
tion of bypass voltage
is correct - if OK, call
for assistance
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29
Remote Display
NOTE:
The alarm can be reset from
remote display.
7.0
Remote Display
7.1
Remote Display Operation
The remote display is an inactive unit that is unable to influence the operation of the
Silcon DP300E. It is impossible to adjust or influence the function of the DP300E.
The alarms available on remote display are a subset of the alarms, which can be
shown on the internal display. Available alarms are described in section
7.3.6.
7.1.1 Starting up the remote display
After having connected the supply the display will show:
“Remote display: DP300E UPS”
7.1.2 Setting remote display
Through the #-stack it is possible to set language and to which type of UPS the
remote display has been connected.
Parameter
Setting
Comments
Language
GB, D, F, DK, S, SF, NL,
PL, CZ, E, P, SK, H
Language of text in
display
Host
SDC charger, DP300E,
The type of UPS to which
the remote display has
been connected
7.1.3 Operation
As described in section 3.0 Operation.
7.1.4 Reading out measurements
As described in section 5.0 Reading out measurements. However, reading out of time
and utility 2 current is not possible from remote display.
7.1.5 Alarms
It is possible to show the following alarms:
Possible alarm
Description
Output is out of tolerance
Output voltage outside limits
Battery voltage low, shutdown
The battery has been discharged to
minimum permissible level
Common fault
An alarm is detected by the UPS
Overload. Load is over 100%
Overload on UPS
High temperature static switch
Temperature on input or bypass static
switch to high
Synchronization error
The UPS cannot synchronize to the input
frequency
Datatransmission interrupted
A fault in the communication between UPS
and remote display
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User Guide Silcon DP300E Series 480V 240-320kVA
Remote Display
NOTE:
Utility = Mains
Possible alarm
Description
Battery MCB is off
Battery MCCB not closed or released
High temp. isolation transformer
Temperature on isolation input/output
transformer too high
Battery voltage high
Battery voltage outside limits
High inverter temperature
Temperature on main or delta inverter
too high
Battery voltage low, warning
The battery is nearly discharged
Inverter current limiter active
Peak current limiter has been activated
and UPS switched to bypass operation.
System overload
Overload. Load is over 100%
Overload on UPS
Bypass is out of tolerance
Bypass input voltage outside limits
Mains is out of tolerance
Utility input voltage outside limits
7.1.6 Adjusting contrast
As described in chapter 1.0 Introduction.
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Preventive Maintenance
8.0
Preventive Maintenance
8.1
General
The maintenance of the Silcon DP300E UPS systems should be carried out by
trained service engineers. We recommend that you obtain a service and maintenance contract from APC or an APC certified and approved provider.
8.2
Fan
It is recommended to replace the fans. Please contact your local APC dealer for
replacement interval.
8.3
Battery
8.3.1 Control of batteries
The batteries can be controlled in two ways:
1. Battery capacity test
2. Battery monitor test
For safety reasons battery tests should preferably be made during uncritical
periods for the loads connected.
8.3.2 Function of battery capacity test
When performing a battery capacity test, the system switches to battery operation
until low DC warning appears. The back-up time is valid for the actual load on the
UPS, however, if load changes, the actual back-up time will change too. Then the
UPS system will switch back to normal operation and back-up time will be stored
in the battery capacity menu, see also section 8.4 on how to perform the test.
8.3.3 Function of battery monitor test
When performing an automatic or a manual battery monitor test, the back-up time
is shown in the display and the condition of the battery is checked. The back-up
time is valid for the actual load on the UPS, however, if load changes, the actual
back-up time will change too.
See also section 8.5 “Battery monitor test” for more information and how to perform
the test. The result is one of the following:
1. Battery is OK – nothing will happen. Normal back-up time is OK.
2. Battery has reduced capacity – “Battery weak” is given. Reduced back-up time.
3. Battery capacity far to low – “Battery defective” is given. Limited to no back-up
time.
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Preventive Maintenance
8.4 Battery capacity test
NOTE:
Expect 16 hours recharge time
after a battery capacity test
before full backup time is
available.
Actions
Display shows
Description
1. Press
2. Press
or
until
Battery capacity
test :
xxx
“xxx” is back-up time from last test – if
no previous test has been performed
or if the test has been aborted the
display will show “???”!
A battery monitor test can be performed in the same way by selecting
“Battery monitor test” in the display.
However, this test will not start,
unless the battery is fully charged.
The next step starts up the test! To
abort press
3. Press
Battery capacity
test :
ON
.
Starts the battery test.
(To interrupt a running test – perform
point 1-2 and then press key
)
4. Press
5. Wait about 1 sec.
6. Wait until backup
times expires and
a short alarm
sounds. (No alarm
in battery monitor
test if battery is OK)
WARNING!
The UPS must at least be in
operation for min. 16 hours in a
3 month period to ensure that
the battery is sufficiently
charged. If not the battery
might be damaged.
and
Data stored
Battery operation
time : xxx min.
Normal operation
load power xx%
7. Press
Battery capacity
test :
xxx
“xxx” is actual obtained back-up time
in minutes. (Battery capacity test only).
8. Press
Normal operation
load power xx%
Exits the parameter stack.
If not operated the system will automatically exit after 30 seconds.
If the UPS has to be taken out of operation for more than 48 hours, the battery
must be disconnected in order to prevent it from being totally discharged. The
information how to do this can be found in chapter 2.4.1.
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Preventive Maintenance
8.5 Battery monitor test
The battery monitor has two main purposes:
1.
2.
To show remaining back-up time, when the UPS operates in battery operation
To monitor the condition of the battery, during test or normal battery operation
8.5.1 Back-up time
The back-up time in the batteries is shown in the display, when UPS runs in battery
operation. The back-up time is valid for the actual load on the UPS, however, if load
changes, the actual back-up time will change too. The shown back-up time is also
compensated for battery temperature changes, if a temperature sensor has been
installed and calibrated.
8.5.2 Monitor function
During a test the battery monitor discharges 25% of the energy in the battery.
The monitor can detect, when a battery is weak, or if it is defective. The UPS gives
an alarm, if one of the errors is detected. The criteria for the alarms are:
–
–
Battery weak alarm is given, when the measured battery capacity is less than
75% of the original capacity.
Battery detect alarm is given, when the measured battery capacity is less than
50% of the original capacity.
8.5.3 Functionality of battery test
The test can be started manually or automatically from the user stack.
The automatic test is enabled in the user stack and can be set to 3 or 6 months.
When automatic test is enabled, the UPS performs a battery test every 3 or 6
months independent on manually activated battery tests. If conditions for starting a
test are not correct at the moment where automatic test is going to start, the test
will be skipped.
Conditions for starting a battery monitor test:
–
–
A battery monitor test can only be started if the battery is fully charged
(capacity = 100%).
The UPS is operating in normal operation.
The test is interrupted if:
–
–
–
–
–
The error “battery defective” is encountered.
If utility fail during battery monitor test.
The red OFF button is pressed.
If “EPO” emergency power off is activated.
If external shutdown is accepted.
After the test the UPS returns to normal operation.
The battery monitor test can be performed with load in the range of 10-150%. If the
load exceeds this level, faulty results may occur.
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User Guide Silcon DP300E Series 480V 240-320kVA
Preventive Maintenance
8.5.4 Operation of the battery monitor
The operation of the battery monitor is performed from the user stack, the related
parameters are:
Parameters in the user menu
–
Battery monitor test
This parameter is used for starting or interrupting a monitor test
–
Battery monitor reset
This parameter is used for resetting activated battery alarms
–
Battery monitor auto
This parameter is used for enabling or disabling of the automatic monitor test.
Possible values are “OFF”, “3 months” (90 days), or “6 months” (180 days). When
enabling is chosen the day counter will count starts. Please note that a change in
setting will result in resetting of the day counter.
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Economy Operation
9.0
Economy Operation
9.1
General
In economy operation the load is supplied directly from the utility, however the
UPS is monitoring the utility and the output voltages and will in case of utility
failure switch to battery operation without interruptions.
NOTE:
When using economy mode
there is NO power factor
correction on the input or
regulation of output voltage.
The system will in order to keep the batteries fully charged at all times switch to
normal operation in a pre-programmed time sequence.
The operation of the system is the same as already described in this guide with the
exception of the following points:
-
When starting up, the system will at first go into normal operation to ensure a
fully charged battery, but will then switch into bypass after the programmed
time (8-10 hours).
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User Guide Silcon DP300E Series 480V 240-320kVA
System Specifications
10.0 System Specifications
10.1 Technical data
Input
Voltage
Voltage tolerance
Normal operation
Bypass operation
Frequency
Input PF
Output
Current distortion
Voltage
Voltage tolerance
Voltage distortion
Load power factor
Frequency
General
Overload capacity
Normal operation
Normal operation
Battery operation
Bypass operation
Ambient temperature
Humidity
Protection class
Safety
Emission and Immunity
Static bypass switch
Auto restart
Economy mode
3 x 480V
±15%
±10% (standard)
±4, 6, 8% (programmable)
60Hz
±6% standard
±0,5-8% (programmable)
Load 25% min. 0,97
Load 100% min. 0,99
Max. 5%
3 x 480V
±1% static, sym. load
±3% static, asym. load
±5% 0-100% load step
Max. 3%, linear load
Max. 5%, non-linear load
(Silcon DP3240E-DP3320E)
0,9 lead to 0,8 lag
60Hz (utility synchronized)
±0,1% free running
200% - 60 secs.
125% - 10 min.
150% - 30 secs.
125% - cont.
0-40°C/32-104°F
(Above 25°C/77°F the battery life
time is reduced)
Max. 95%, non condensing
NEMA 1
EN50091-1
UL 1778
EN50091-2
Built-in
Programmable
Programmable
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How to Contact APC
11.0 How to Contact APC
For more information call:
Tel: (800) 800-4APC - US & Canada
Tel: (401) 789-0204 - Worldwide
APC Corporate
132 Fairgrounds Road
West Kingston, RI 02892
USA
Tel:
(401)789-0204
Fax:
(401)789-3710
Internet:
apcinfo@apcc.com
PowerFax™:
(800) 347 - FAXX
APC Web site: www.apcc.com
APC Denmark A/S
Silcon Allé
DK-6000 Kolding
Tel:
(+45) 75 54 22 55
Fax:
(+45) 75 54 27 89
Product Support
E-mail:
silcontech@apcc.com
Pre-sales Technical Support
1-877-474-5266 (1-877-4Silcon)
Post-sales Technical Support
1-877-287-7835 (1-877-2UPS-TEK)
Fax:
Web:
1-401-438-7761
www.apcc.com/support/contact/contact_support.cfm
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