®
Connect the Internal Battery
The Back-UPS RS is shipped with one battery wire disconnected. To connect the internal battery, proceed as follows:
Note:
w w w.apc.com
Connecting the battery is a safe procedure. However, small sparks may occur during the process. This is normal.
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Back-UPS™
RS 500
User’s Manual
Place the unit on its side. Slide
the battery compartment cover
upward and off of the UPS.
Pull the battery partially out of the
chassis, exposing the battery
terminals and wires.
Connect the black battery wire to the
terminals as Ground (-) terminal. Slide
the battery back into the chassis.
Align the battery compartment cover
with the grooves in the Back-UPS RS.
Slide the cover down until it locks.
990-9217 6/02
Installation
1 Placement / Power
2 Connect Equipment
to the Back-UPS RS
Avoid placing the Back-UPS RS in:
• Direct sunlight
The rear panel of the Back-UPS RS consists of the
following elements:
• Excessive heat
• Excessive humidity or in contact with fluids of
any type
Plug the Back-UPS RS into a wall outlet, as shown.
Battery Back Up Outlets (qty. of 3). These outlets
provide battery back-up, surge protection, and
Electro-magnetic Interference (EMI) filtering. In case
of power outage, battery power is automatically
provided to these outlets. Power (utility or battery) is
not supplied to these outlets when the Back-UPS RS is
switched Off. Connect a computer, monitor, and
external disk or CD-ROM drive to these outlets.
3 Connect Phone Lines
to Surge Protection
The telephone ports provide lightning surge protection
for any device connected to the telephone line
(computer, modem, fax or telephone). The telephone
ports are compatible with Home Phoneline Networking
Alliance (HPNA) and Digital Suscriber Line (DSL)
standards, as well as all modem data rates. Connect as
shown.
4 Switch on the
Back-UPS RS
Note: Allow the Back-UPS RS to charge a full eight
hours prior to use.
Press the push-button on the front panel of the BackUPS RS.
ON LINE
Wall Outlet
ON BATTERY
Surge Only Outlet. This outlet is always On (when
utility power is available) and is not controlled by the
On/Off switch. This outlet does not provide power
during a power outage. Connect a printer, fax machine
or scanner to this outlet.
OVERLOAD
REPLACE BATTERY
Modem/Phone/Fax
Observe that the following events occur after
pressing and releasing the push-button:
• The green On-Line indicator flashes.
• The yellow On Battery indicator lights while
the Self-Test is being performed.
Your computer’s power cord.
• When Self-Test has successfully completed,
only the green On Line indicator will be lit.
• The Back-UPS RS charges the internal battery
any time it is connected to a wall outlet.
• If the internal battery is not connected, (see Step
1 above) the green On Line indicator will light
and the red Replace Battery indicator will flash.
Back-UPS RS Storage
5 Connect USB Cable and Install Software (optional)
RJ-45/USB Cable
to Back-UPS RS
Data Port
Follow the
on-screen
instructions.
To Computer
USB Port
If Autoplay is not enabled on the computer, proceed as follows:
Before storing, charge the Back-UPS RS for at least
eight hours. Store the Back-UPS RS covered and
upright in a cool, dry location. During storage,
recharge the battery in accordance with the following
table:
Storage
Temperature
Recharge
Frenquency
Charging
Duration
-5 to 30oC
Every 6 months
8 Hours
Every 3 months
8 Hours
1. On the computer desktop of the display, double-click on My
Computer.
2. Double-click on the CD-ROM drive icon and follow the onscreen instructions.
23 to 86oF
30 to 45o C
Status Indicators and Alarms
86 to 113o F
There are four status indicators (lights) on the front panel of the Back-UPS RS (On Line, On Battery, Overload, and Replace Battery).
On Line (green) - is lit whenever utility
power is powering the Battery Backup
outlets.
On Battery (yellow) - is lit whenever
the battery of the Back-UPS RS is
powering equipment connected to the
Battery Backup Outlets.
Continuous Beeping - this alarm is
sounded whenever a low battery condition
is reached. Battery run-time is very low.
Promptly save any work in progress and
exit all open applications. Shutdown the
operating system, computer and the BackUPS RS.
Four Beeps Every 30 Seconds - this
alarm is sounded whenever the Back-UPS
is running On Battery. Consider saving
work in progress.
Overload (red) - is lit whenever power
demand has exceeded the capacity of the
Back-UPS RS.
Continuous Tone - this alarm is sounded
whenever the Battery Backup Outlets are
overloaded.
Circuit Breaker - the circuit breaker
button located on the rear panel of the
Back-UPS RS will stick out if an
overload condition forces the BackUPS RS to disconnect itself from
utility power. If the button sticks out,
disconnect non-essential equipment.
Reset the circuit breaker by pushing
the button inward.
Replace Battery (red) - is lit whenever
the battery is near the end of its useful life,
or flash if the battery is not connected (see
above). A battery that is near the end of its
useful life has insufficient run-time and
should be replaced.
Chirps for 1 Minute Every 5 Hours - this
alarm is sounded whenever the battery has
failed the automatic diagnostic test.
Please contact APC Online Technical Support to
troubleshoot the unit before returning it to APC.
Order Replacement Battery
The typical battery lifetime is 3-6 years (depending on
the number of discharge cycles and operating
temperature). A replacement battery can be ordered
over the phone from APC, or the battery can be
ordered on-line from the APC web site (see below, a
valid credit card is required).
When ordering, please specify Battery Cartridge
RBC2.
APC, Back-UPS, and PowerChute plus are registered trademarks of American Power Conversion.
All other trademarks are property of their respective owners.
For further information contact UPS Direct Ltd:
Tel: 08456 445 002 - Fax: 08456 445 003 - Email: info@upsdirect.com - Website: www.upsdirect.com
Transfer Voltage Adjustment (optional)
Troubleshooting
Use the tables below to solve minor Back-UPS RS installation and operation problems. Consult APC On-line
Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using
this document:
Possible Cause
Procedure
Back-UPS will not switch on
Back-UPS RS not connected to an
AC power source.
Check that the Back-UPS RS power plug is
securely connected to the wall outlet.
In situations where the Back-UPS RS or connected equipment appears too sensitive to input voltage, it may be
necessary to adjust the transfer voltage. This is a simple task requiring use of the front panel pushbutton. To
adjust the transfer voltage, proceed as follows:
1. Plug the Back-UPS RS into a utility power source. The Back-UPS RS will be in a Standby Mode (no
indicators lit).
2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS RS will flash
to acknowledge going into Programming Mode.
3. The Back-UPS RS will then indicate its current Lower Transfer Voltage, as shown in the following table.
Indicators Lit Low Transfer Voltage
Back-UPS
“tripped”.
RS
circuit
breaker
Disconnect non-essential equipment from the
Back-UPS RS. Reset the circuit breaker
(located on the rear panel of the Back-UPS
RS) by pushing the circuit breaker button
fully inward until it catches. If the circuit
breaker resets, switch the Back-UPS RS on
and reconnect the equipment one-at-a-time. If
the circuit breaker trips again, it is likely that
one of the connected devices is causing the
overload.
Check the wall outlet that supplies power to
the Back-UPS RS using a table lamp. If the
lamp bulb is very dim, have the utility voltage
checked by a qualified electrician.
Very low or no utility voltage.
Use When
166 VAC (default)
Normal power conditions exist.
2
160 VAC
Back-UPS RS frequently goes On Battery due to low input voltage.
3
154 VAC
Use only for extreme conditions of low input voltage.
Not recommended for computer loads.
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1. To select 166 volts as the Lower Transfer Voltage, press the pushbutton until 1 indicator is flashing.
2. To select 160 volts as the Lower Transfer Voltage, press the pushbutton until 2 indicators are flashing.
3. To select 154 volts as the Lower Transfer Voltage, press the pushbutton until 3 indicators are flashing.
Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS RS will exit the
Programming Mode and all indicators will extinguish.
When selecting 154 volts and the Lower Transfer Voltage, the output current is limited to 2.2 amps to prevent
the product from overheating.
Specifications
Back-UPS does not power computer/monitor/external drive during an outage
Output Voltage Regulation
166 - 278 Vac (default setting)
Frequency Limits (on line)
47 - 63 Hz (autosensing)
Check the battery connections. (See “Connect the Battery” under
“Installation” on the front page of this document.
On Battery Waveshape
Move computer, monitor, or external drive power cord plug to the
Battery Backup outlets.
Typical Recharge Time
8 Hours
Operating Temperature
0o to 40oC (32o to 104oF)
Back-UPS operates on battery although normal utility voltage exists
Storage Temperature
-5o to 45oC (23o to 113oF)
Back-UPS
“tripped”.
Operating and Storage
Relative Humidity
0 to 95% non-condensing
Internal battery is not connected.
Computer, monitor or external disk/
CD-ROM drive is plugged into a
Surge Only outlet.
RS
circuit
breaker
Disconnect non-essential equipment from the
Back-UPS RS. Reset the circuit breaker
(located on the rear panel of the Back-UPS
RS) by pushing the circuit breaker button
fully inward until it catches.
is
excessively
Unplug non-essential Battery Backup connected equipment, such as
printers and plug them into Surge Only outlets.
Note: Devices that have motors or dimmer switches (laser printers,
heaters, fans, lamps, and vacuum cleaners, for example) should not be
connected to the Battery Backup outlets.
Back-UPS RS battery is weak due
to recent outage and has not had
time to recharge.
Charge the battery. The battery charges whenever the Back-UPS RS
is connected to a wall outlet. Typically, eight hours of charging time
are needed to fully charge the battery from total discharge. Back-UPS
RS run-time is reduced until the battery is fully charged.
Battery requires replacement.
Replace battery (see Order Replacement Battery). Batteries typically
last 3-6 years, shorter if subjected to frequent power outages or
elevated temperatures.
A red indicator is lit
The Overload indicator is lit if
equipment connected to the Battery
Backup outlets is drawing more
power than the Back-UPS RS can
provide.
Move one or more equipment power plugs to the Surge Only outlets.
Battery requires replacement.
The battery should be replaced within two weeks (see "Order
Replacement Battery"). Failure to replace the battery will result in
reduced run-time during a power outage.
Back-UPS RS failure.
Call APC for service.
500 VA - 15.3 lb (7.0 kg)
EMI Classification
EN 50091-2, Class B
On Battery Run-Time
19 Minutes typical - desktop computer and 15 inch (38.1 cm) monitor.
Service
Note: If the Back-UPS RS requires service, do not return it to the dealer. The following steps should be taken.
1. Consult the Troubleshooting section to eliminate common problems.
2. Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if
the problem still exists.
3. If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer service.
• Record the model number of the Back-UPS RS, the serial number, and the date purchased. Be prepared to
troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will
issue a Return Merchandise Authorization Number (RMA#) and a shipping address.
• If the Back-UPS RS is under warranty, repairs are free. If not, there is a repair charge.
4. Pack the Back-UPS RS in its original packaging. If the original packing is not available, ask customer
service about obtaining a new set. Pack the UPS properly to avoid damage in transit.
Note: Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under
warranty (insuring the package for full value is recommended).
TM
Check the battery connections.
A red indicator is flashing with any other indicator flashing
Back-UPS RS failure.
15.87 lb (7.2 kg)
Shipping Weight
5.
6.
Contact APC Online Technical Support.
Write the RMA# on the outside of the package.
Return the Back-UPS RS by insured, prepaid carrier to the address provided by customer service.
Warranty
Replace Battery indicator flashing and an alarm sounds when the Back-UPS is turned on
Internal battery not connected.
3.6 x 6.5 x 11.2 in. (9.1 x 16.5 x 28.4 cm)
Weight
Back-UPS does not provide expected backup time
RS
500 VA - 300 W
Size (H x W x D)
The wall outlet that the Back-UPS Connect the Back-UPS RS to another wall outlet or have a qualified
RS is connected to does not supply electrician check the building wiring.
utility power to the unit.
Back-UPS
loaded.
Stepped Sine Wave
Maximum Load
The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the
original unit with a factory reconditioned unit. Customers who must have the original unit back due to assigned
asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical
Support representative. APC will ship the replacement unit once the defective unit has been received by the
repair department, or cross ship upon the receipt of a valid credit card number. The customer pays for shipping
the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.
Replace the Internal Battery
APC Contact Information
To replace the internal battery, proceed as follows:
Note:
Replacing the battery is a safe procedure. However, small sparks may occur during the process. This is normal.
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USA/Canada
1.800.800.4272
Worldwide
1.401.789.5735
Home Page
http://www.apc.com
Technical Support http://www.apc.com/support
ESupport
Place the unit on its side. Slide
the battery compartment cover up
and off of the Back-UPS RS.
Pull the battery out of the Back-UPS
RS. Disconnect the wires from the
terminals.
Slide the new battery into the battery
compartment. Connect the battery wires
to the terminals as follows:
Black wire to Ground (-) terminal
Red wire to Positive (+) terminal
For further information contact UPS Direct Ltd:
esupport@apcc.com
Align the battery compartment cover
with the grooves in the Back-UPS RS.
Slide the cover down until it locks.
Back-UPS is a registered trademark of American Power Conversion.
Copyright © 2000 American Power Conversion. All rights reserved.
Tel: 08456 445 002 - Fax: 08456 445 003 - Email: info@upsdirect.com - Website: www.upsdirect.com