ATEN Technology CN-6000 Network Card User Manual

User Manual
CN-6000
2003-11-03
Warning!
This is a class A product. In a domestic environment this
product may cause radio interference in which case the user
may be required to take adequate measures.
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment
is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will
be required to correct the interference at his own expense.
2003-11-03
CN-6000 User Manual
Packing List
The complete CN-6000 package consists of:
M 1 CN-6000 KVM On the Net Control Unit
M 1 CS Custom KVM Cable Set
M 1 Power Adapter
M 1 Rack Mount Kit
M 1 Software CD
M 1 User Manual
M 1 Quick Start Guide
Check to make sure that all the components are present and that nothing was
damaged in shipping. If you encounter a problem, contact your dealer.
Read this manual thoroughly and follow the installation and operation procedures
carefully to prevent any damage to the unit, and/or any of the devices connected
to it.
®
© Copyright 2003 ATEN International Co., Ltd.
Manual Part No. PAPE-0227-1AT
Printed in Taiwan 10/2003
All brand names and trademarks are the registered property of their respective owners.
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2003-11-03
CN-6000 User Manual
Contents
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2. Hardware Setup
Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3. The Administrator Utility
Introduction . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . .
Starting Up . . . . . . . . . . . . . .
Logging In . . . . . . . . . . . . . . .
The Settings Notebook . . . . . . . . . . .
Overview . . . . . . . . . . . . . . .
Uploading Changes . . . . . . . . . .
General . . . . . . . . . . . . . . . .
Network . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . .
User Management . . . . . . . . . . .
Customization . . . . . . . . . . . . .
Upgrading the Firmware and Java Program
Java Authentication Page . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . .
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4. The Windows Client
Introduction . . . . . . . . .
Installation . . . . . .
Starting Up . . . . . .
The Connection Screen
Connecting . . . . . .
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2003-11-03
CN-6000 User Manual
Hotkeys . . . . . . . . . . . .
The Hotkey Setup Screen
Configuring the Hotkeys
Operation . . . . . . . . . . .
Screen Information . . .
Keystrokes . . . . . . . .
Mouse Synchronization .
Video Adjustment . . . .
Work Files . . . . . . . . . .
Troubleshooting . . . . . . .
5. The Java Client
Introduction . . . . . .
Starting Up . . .
The Main Screen
The User Panel .
Troubleshooting . . .
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43
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46
47
49
6. The Log Server
Installation . . . . . . .
Starting Up . . . .
The Menu Bar . . . . .
Configure . . . . .
Events . . . . . . .
Options . . . . . .
The CN-6000 List Panel
The Event List Window
Troubleshooting . . . .
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51
52
53
53
54
56
57
58
58
Appendix
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
v
2003-11-03
CN-6000 User Manual
About This Manual
This User Manual is provided to help you get the most from your CN-6000 system.
It covers all aspects of installation, configuration and operation. An overview of
the information found in the manual is provided below.
Overview
Chapter 1, Introduction, introduces you to the CN-6000 System. Its purpose,
features and benefits are described.
Chapter 2, Hardware Setup, presents the front and back panel components,
and explains how to connect the CN-6000 to your server or KVM switch and the
Internet.
Chapter 3, The Administrator Utility, explains how to connect to the
CN-6000 as an administrator; and how to configure the CN-6000 for operation.
Chapter 4, The Windows Client, explains how to run the Windows Client
Software; how to connect to the CN-6000 and how to remotely control the
connected server (or servers via a KVM switch).
Chapter 5, The Java Client, explains how to run the Java Client Software;
how to connect to the CN-6000 and how to remotely control the connected server
(or servers via a KVM switch).
Chapter 6, The Log Server, is a Windows-based administrative utility that
records all the events that take place on selected CN-6000 units and stores them
in a searchable database.
An Appendix at the end of the manual provides specifications and other
technical information regarding the CN-6000.
An Index follows the Appendix for convenient reference to the manual’s
information.
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2003-11-03
CN-6000 User Manual
Conventions
This manual uses the following conventions:
Courier
Indicates text that you should key in.
[]
Indicates keys you should press. For example, [Enter] means to
press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1.
Numbered lists represent procedures with sequential steps.
M
Bullet lists provide information
>
Indicates selecting an option on a menu. For example, Start > Run
means to open the Start menu, and then select Run.
Indicates critical information.
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2003-11-03
CN-6000 User Manual
Notes:
viii
2003-11-03
Chapter 1.
Introduction
Overview
The CN-6000 is a control unit that allows operators to monitor and access their
computers from remote locations. The CN-6000 connects to the Internet, an
Intranet, LAN, or WAN using industry standard Category 5 cable, then uses KVM
cable to connect to a local KVM switch or server.
Since the CN-6000 uses TCP/IP for its communications protocol, the server or
KVM switch it is connected to can be accessed from any computer on the Net whether that computer is located down the hall, down the street, or half-way
around the world.
Operators at remote locations connect to the CN-6000 via its IP address. Once a
connection has been established and authorization granted, operators of the remote
computer can exchange keyboard, video and mouse signals with the server (or
servers on a KVM switch installation), just as if they were present locally and
working on the equipment directly.
KVM Switch
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2003-11-03
CN-6000 User Manual
With its advanced security features, the CN-6000 is the fastest, most reliable, most
cost effective way to remotely access and manage widely distributed multiple
computer installations.
The Administrator and Client software utilites provided with the CN-6000 make
it easy to install, maintain, and operate. System administrators can handle a
multitude of tasks with ease - from installing and running GUI applications, to
BIOS level troubleshooting, routine monitoring, concurrent maintenance, system
administration, rebooting and even pre-booting functions.
The Administrator Utility is used to: configure the system; limit access from
remote computers; manage users; and maintain the system with firmware and
software module updates.
Both a Windows GUI Client and a Java Client are provided for IP connection and
login from anywhere on the net. Inclusion of a Java-based client ensures that the
CN-6000 is platform independent, and is able to work with all operating systems.
The CN-6000’s client software allows access to, and control of, the connected
servers. Once an operator successfully connects and logs in, his screen displays
what is running on the remote unit attached to the CN-6000 (a KVM OSD display,
a server’s desktop, or a running program, for example) and he can control it from
his console just as if he were there.
The Log Server records all the events that take place on selected CN-6000 units
for the administrator to analyze.
Your CN-6000 investment is protected by a Firmware Upgrade Utility. You can
stay current with the latest functionality improvements by downloading firmware
update files from our website as they become available, and then using the utility
to quickly and conveniently perform the upgrade.
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2003-11-03
Introduction
Features
M Remote access of KVM switches or servers via LAN, WAN, or the Internet;
control your installation from down the hall, down the street, or half-way
around the world
M Supports 10Base-T, 100Base-T, TCP/IP, HTTP
M Advanced security features include password protection and advanced
encryption technologies
M High video resolution: up to 1280 x 1024 @ 75Hz; 1600 x 1200 @ 60Hz
M Windows GUI and Java-based client software; Java client works with all
operating systems
M Upgradeable firmware via RJ45 Ethernet connection (with default F/W)
M Supports unlimited user accounts
System Requirements
M For best results we recommend that the computers used to access the
CN-6000 control unit have at least a P III 1 GHz processor, and that the
screen resolution is set to 1024 x 768.
M For the Windows Client, you must have DirectX 7.0 or higher installed.
M For the Java Client, you must have Sun’s Java 2 (IBM Java 1.3 or higher).
M For the Log Server, you must have the Microsoft Jet OLEDB 4.0 or higher
driver installed.
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CN-6000 User Manual
Notes:
4
2003-11-03
Hardware Setup
Chapter 2.
Hardware Setup
Front View
1
2
3
4
1. Reset / Firmware Upgrade Switch
M Pressing and holding this switch in while powering On the CN-6000 puts
the switch into Firmware Upgrade mode.
M Pressing and holding this switch in for more that two seconds performs a
system reset.
Note: This switch is recessed and must be pushed with a thin object - such
as the end of a paper clip, or a ballpoint pen.
2. 10/100 Mbps Data LED
M The LED lights GREEN to indicate 10 Mbps data transmission speed.
M The LED lights ORANGE to indicate 100 Mbps data transmission speed.
3. Link LED
Flashes GREEN to indicate that a Client program is accessing the device.
4. Power LED
Lights when the CN-6000 is powered up and ready to operate.
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2003-11-03
CN-6000 User Manual
Rear View
1
2
5
3
4
1. KVM Port
The KVM cable (supplied with this package) that links the CN-6000 to
your KVM switch or server plugs in here.
2. Local Console Section
The CN-6000 can be accessed via a local console as well as over the Net.
The cables for the local console (keyboard, monitor, and mouse) plug in
here. Each port is color coded and marked with an appropriate icon to
indicate itself.
3. RJ-45 Jack
The cable that connects the CN-6000 to the Internet server plugs in here.
4. RS-232 Port
The RS-232 port is reserved at this time.
5. Power Jack
The power adapter cable plugs in here.
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2003-11-03
Hardware Setup
Installation
1. Before you begin, make sure that power to all the devices you will
be connecting up have been turned off. You must unplug the power
cords of any computers that have the Keyboard Power On function.
2. To prevent damage to your installation, make sure that all devices
on the installation are properly grounded.
To install the CN-6000, refer to the diagram below (the diagram numbers correspond to the numbered steps), and do the following:
1. Plug the local administrator’s keyboard, mouse, and monitor into the unit’s
Console Ports.
2. Use the KVM cable provided with this package to connect the CN-6000’s
KVM Port, to the Keyboard, Video and Mouse ports of the server or KVM
switch that you are installing.
3. Plug the LAN or WAN cable into the CN-6000’s RJ-45 socket.
4. Plug the power adapter cable into the CN-6000’s power jack, then plug the
power adapter into an AC power source.
5. Power up your server or KVM installation.
4
2
3
KVM Switch
1
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2003-11-03
CN-6000 User Manual
Notes:
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2003-11-03
The Administrator Utility
Chapter 3.
The Administrator Utility
Introduction
Installation
The Windows-based Administrator Utility software is provided on the distribution
CD included with this package. To install the Administrator Utility, insert the CD
into your CD-ROM drive and double click the CN6KAdmin... package icon.
The Administration Utility installation screen appears:
Follow the on-screen instructions. When the installation completes, a CN6000AdminTool icon appears on your desktop.
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CN-6000 User Manual
Starting Up
To bring up the Administrator Utility Main Screen, Double Click the CN6KAdminTool icon, or key in the full path to the program on the command line.
If this is the first time that you are running the utility a dialog box appears
requesting you to input your serial number. The serial number can be found on
the bottom panel of the CN-6000. Key in the serial number - 5 characters per box
- then Click OK.
After you correctly specify the serial number, the Administrator Utility main
screen comes up:
Since this is the first time you are running the Utility, you must closeand restart
the program at this point, in order to ensure an accurate reading.
Note: You only need to do this the very first time you run the Utility.
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2003-11-03
The Administrator Utility
When the Utility comes back up, it searches for all the the CN-6000 devices
installed on the local LAN segment and displays the results in the large central
panel (CN-6000 devices).
M If the unit you wish to configure appears in the listbox, Double Click it.
M If the unit you want doesn’t appear in the listbox, key in its IP address in the
CN-6000 address field, and its Port number in the Port box, then Click
Login.
Note: 1. The Port number that corresponds to a unit’s IP address is set by the
Administrator on the Network configuration page (see p. 16 for
details).
2. Clicking the Refresh button causes the utility to rescan the local
LAN segment for CN-6000 devices.
3. If the utlity fails to connect to a unit that you specified, it assigns
another free IP address (if one exists), to that device and attempts to
connect again.
4. When the Administrator Utility searches for CN-6000 devices, if it
finds them in different network segments (one at 10.0.0.xxx, and
another at 216.0.0.xxx, for example), it will attempt to substitute a
dynamic IP address (10.0.0.111, for example).
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CN-6000 User Manual
Logging In
Once the Administrator Utility connnects to the unit you specified, a login window
appears:
Only those who have Configuration privileges (see User Management; Permissions, p. 22) are allowed to log in.
Provide a valid Username and Password, then Click Login to continue.
Note: The default Username is administrator; the default Password is
password. You can change these to whatever you prefer (see User
Management, p. 21) after you have logged in.
While the Utility processes the login request, the following message apperars:
Note: If you supplied an invalid login, the authentication routine will return a
message informing you that the “server is busy.” This is done as a
security measure to confuse and discourage hackers from trying to
discover a valid Username and Password. If you see this message, try
logging in again being careful with the Username and Password
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2003-11-03
The Administrator Utility
If you successfully log in to the CN-6000 with the default username and password,
the following message appears:
For security purposes, be sure to change the default Username and Password to
something unique (see User Management, p. 21).
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CN-6000 User Manual
The Settings Notebook
Overview
After successfully logging in, the Settings notebook appears (see p. 15).
There are five tabs, each representing a different administrative function. A
description of the functions how to configure their settings is provided in the
sections that follow.
Uploading Changes
When the Settings have been configured to your satisfaction and you are ready to
upload the changes to the CN-6000:
1. Click OK (at the bottom of the Settings notebook), to start the updating
procedure.When updating has finished, the following message appears:
2. Click OK and you return to the Administration Utility device selection
window (see p.10 ).
Note: Any changes you made to the IP or MAC address settings will show
up after you Click Refresh.
If you decide you want to abandon the changes you made and return the settings
to the values they had before you ran the Utility, Click Cancel.(at the bottom of
the Settings notebook).
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2003-11-03
The Administrator Utility
General
The General page provides information about the CN-6000’s status.
An explanation of each of the items is given in the table below:
MAC Address
The CN-6000’s MAC Address displays here.
Device Name:
To make it easier to manage installations that have more
than one CN-6000, each one can be given a name. To
assign a name for the CN-6000, erase the current name
and key in one of your choosing (15 characters max.).
Main Firmware Version:
Indicates the mainboard’s current firmware version level.
Note: New versions of the CN-6000’s firmware and authentication software
can be dowloaded from our web site as they become available, (see p.
24 for details).
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2003-11-03
CN-6000 User Manual
Network
This page is used to specify the CN-6000’s network environment.
Access Ports:
As a security measure, the Administrator can set the Port numbers that the User
must specify when he attempts to connect to a CN-6000’s IP address. Unless the
correct Port number is given, the CN-6000 device will not be found. An explanation of the fields is given in the table below:
Program:
This is the port number that must be specified when connecting
from the Administrator and Windows Client software programs.
Valid entries are from 1024 - 60,000.
Java:
This is the port number used for Java Client connections. Valid
entries are from 0 - 65535.
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2003-11-03
The Administrator Utility
IP Address:
The CN-6000 can either have its IP address assigned dynamically at bootup
(DHCP), or it can be given a fixed IP address.
M For dynamic IP address assignment, select the Obtain an IP address
automatically, radio button.
M To specify a fixed IP address:
1. Select the Set IP address manually, radio button and fill in the required
information.
2. Click the Customization tab (at the top of the Settings notebook).
3. On the Customization page (see p. 23), click Reset on exit, then click OK.
The Parameters have been set Message appears (see p. 14). Click OK and
you return to the Administration Utility device selection window (see p.
10)
4. Click Refresh to update the CS-6000’s IP Address in the device selection
window.
Log Server:
Important transactions that occur on the CN-6000, such as logins and internal
status messages, are kept in an automatically generated log file.
Specify the MAC address and a Port number for the server you want the log file
to reside on in the Log Server section. The Log Server is discussed in detail in
Chapter 6.
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Security
The Security page is used to control access to the CN-6000.
M User station filters permit or deny access to the CN-6000 for specific IP and
MAC addresses attempting to access the system with CN-6000 Client
software.
M The Default Java program name lets the Administrator specify the page
that the user connects to when he accesses the CN-6000 with the Java
Client. The user must include the name of this page in the IP address that he
specifies or he will not be granted access. For security purposes, we
recommend that you change the name of this page from time to time.
Note: 1. If no page is specified here, no one will be able to access the
CN-6000 with the Java Client.
2. See p. 26 for information regarding the implementation of a Java
Access Page; see chapter 5 for Java Client details.
M Admin station filters specify which MAC addresses are allowed to access
the system with the CN-6000 Administrator program. If nothing is specified
here, there are no restrictions.
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The Administrator Utility
Filtering:
M There are a maximum of 100 filters allowed for each category (User IPs,
User MACs, and Administrator MACs).
M To enable filtering for User Stations, Click to put a check mark in the IP
and/or MAC Filter enable checkbox.
M To add a filter, Click Add. A dialog box similar to the ones below appears (the
top example is for IP address filters; the bottom is for MAC address filters):
M Specify the filter address in the dialog box, then Click OK.
M Each filter can consist of a single IP or MAC address, or a range of IP
addresses. For a single IP address filter, the address is the same for both
the From and To fields.
M To delete a filter, select it and Click Remove; To modify a filter, select it
and Click Edit. The Edit dialog box is similar to the Add dialog box. When
it comes up, simply delete the old address and replace it with the new one.
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M User Station filtered items can be specified as included or excluded by
highlighting the item and clicking the include or exclude radio button.
M If the include button is checked, all the addresses within the filter range
are allowed access to the CN-6000; all other addresses are denied access.
M If the exclude button is checked, all the addresses within the filter range
are denied access to the CN-6000; all other addresses are allowed access.
M The Administrator station filter dialog boxes are similar to the MAC filter
dialog boxes for user stations.
An example of the Security page with filters configured is shown below:
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The Administrator Utility
User Management
This page is used to manage user profiles.
M A maximum of 64 users can have access to a CN-6000.
M To add a user, Click Add and fill in the information asked for in the User
Management dialog box that appears. (See p. 22.)
M To delete a user profile, select it and Click Remove.
M To modify a user profile, select it; Click Edit; and change the information
shown in the User Management dialog box that appears.
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When you click Add or Edit, a dialog box with fields to configure the user profile
appears:
An explanation of the profile items is given in the table below:
Username
A minimum of 6 and a maximum of 15 characters is allowed.
Password
A minimum of 8 and a maximum of 15 characters is allowed.
Confirm Password
To be sure there is no mistake in the password you are
asked to enter it again. The two entries must match.
Description
Additional information about the user that you may wish to
include.
Permissions
By default, all users may access the CN-6000 via the
Windows Client software.
1. Checking Configure defines an Administrator who is
allowed to configure the system, but does not have
permission to access the CN-6000 via the Java Client
software.
2. Checking Java access defines a User who is allowed
to access the CN-6000 via the Java Client software, but
does not have permission to configure the system.
3. Checking both defines an Administrator who has
permission to configure the system and access the
CN-6000 via the Java Client software.
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The Administrator Utility
Customization
This page allows the Administrator to upgrade the Mainboard and I/O firmware, the
Java Authentication Program version and to set Timeout and Login failure parameters.
An explanation of the Customization items is given in the table below:
Uploads
After obtaining a new version of the firmware (see p. 15),
specify the directory that you have put it in here to start the
firmware upgrade procedure (see p. 24 for details).
Time out Control
If the CN-6000 doesn’t receive any input from the computer that
currently has access to it for the amount of time specified here,
it ends the connection so it can be available for other users.
Login failure
Login failures allowed, sets the number of consecutive failed
login attempts that are permitted from a remote computer.
Login failure timeout, sets the amount of time a remote
computer must wait before attempting to login again after it
has exceeded the number of allowed failures.
Working Modes
If Stealth Mode is enabled, the CN-6000 cannot be pinged. If
Echo Mode is disabled, the CN-6000 will not show up in the
list of local CN-6000 units (see p. 10 and p. 30)
Reset on exit
Placing a check here causes the CN-6000 to reset itself and
implement all the new changes when you Click OK.
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Upgrading the Firmware and Java Program
New versions of the Mainboard and Java Access Page firmware files can be
downloaded from our website at http://xxxxx.com/downloads as they become
available. To upgrade the firmware, do the following:
1. Go to the Customization page of the Administration configuration notebook
(see p. 23) and Click the Browse button for the component you want to
upgrade. A File Open dialog box appears.
2. Navigate to the directory that the downloaded firmware upgrade file is in,
and select the upgrade file that matches the component you are upgrading.
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The Administrator Utility
3. Click Open.
You return to the Customization page with the path to file, and the Upload
version number displayed.
Note: If you select the wrong file type for the component you are
upgrading an Invalid file type message appears when you click
Open. Go back and select the correct file type.
4. Enable the Reset on exit checkbox.
5. Click OK to save your settings and reset the CN-6000. Wait approximately
30 to 60 seconds before logging in to the Administrator Utility following the
reset.
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Java Authentication Page
As an important security feature, users who connect to the CN-6000 via the Java
Client must first log in before being allowed access. A Java Authentication Page
that implements a Login (Username and Password) feature is provided on the
distribution disk for this purpose.
Updated Java Authentication Page versions will be made available for download
from our website as they become available. See Upgrading the Firmware, p. 24,
for details on upgrading.
Be sure to specify the name and full path location of the page you will be using
in the Default Java program name text box on the Security page of the Settings
Notebook (see p. 18).
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The Administrator Utility
Troubleshooting
Symptom
Action
Users cannot find the
CN-6000 on the network.
The power on sequence may not have been performed
correctly. You must power up the CN-6000 before
powering up the equipment it connects to.
After I move the
CN-6000 to a different
computer, it no longer
shows up on the
network.
This can happen if the new network supports DHCP but the
CN-6000 is configured to set the IP address manually, or if
the new network doesn’t use DHCP to assign IP
addresses, but the CN-6000 is set to obtain its IP address
automatically via DHCP (see p. 16, for details).
To resolve the problem:
1. Put the CN-6000 back on its original domain, and log
into it there.
2. Change the setting to DHCP (if that is appropriate), or
manually assign the CN-6000 a new IP address
corresponding to the domain that that the new computer
resides on.
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Notes:
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The Windows Client
Chapter 4.
The Windows Client
Introduction
Installation
The Windows-based Client software is provided on the distribution CD included
with this package. To install the Windows Client, insert the CD into your
CD-ROM drive and double click the CN6KClient... package icon.
Follow the on-screen instructions. When the installation completes, a CN6000
Client icon appears on your desktop.
Starting Up
To bring up the Windows Client Main Screen, Double Click the CN6K Client icon,
or key in the full path to the program on the command line.
If this is the first time that you are running the program, a dialog box appears
requesting you to input your serial number:
If you don’t know what it is, contact the CN-6000 administrator. Key in the serial
number - 5 characters per box - then Click OK.
Note: You must have DirectX 7.0 or higher installed on your computer. If not,
the Client program will not load.
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The Connection Screen
When the Windows Client starts, a Connection Screen, similar to the one below, appears:
A description of the Connection Screen is given in the following table:
Menu Bar
The Menu Bar contains three items: File, Tools, and Help.
1. The File Menu allows the operator to Create, Save, and
Open user created Work files (see p. 40 for details).
2. The Tools Menu is used to define hotkey actions. Look
inside before you Open a connection to see what the
preconfigured Hotkeys are. You can change the values if
you wish (see p. 33 for details).
CN6000 List:
Each time the Windows Client is run, it searches the User’s local
LAN segment for CN-6000 units, and lists whichever ones it
finds in this box. If you want to connect to one of these units,
Double Click it.
CN6000 IP:
This area is used when you want to connect to a CN-6000 at a
remote location. You can drop down the list box and select an IP
address or key in an IP address if the one you want isn’t listed,
then key in the Port number in the Port field. If you don’t know
the Port number contact the Administrator.
When the IP address and Port number for the CN-6000 unit you
wish to connect to has been specified, Click Connect to start the
connection. When you have finished with your session, Click
Disconnect to break the connection.
Message List:
Lists status messages regarding the connection to the CN-6000.
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The Windows Client
Switchto
Remote View
Once contact with a CN-6000 has been established, this button
becomes active. Click it to connect and take over console control
of the unit that is attached to the CN-6000. The screen ouput of
the unit appears on your monitor. Your keystrokes and mouse
movements are captured and sent to the CN-6000 to be
executed on the attached unit.
If the CN-6000 is connected to a KVM switch, you can control
the switch and the computers connnected to it just as if you were
connected locally.
Change Password
This button becomes active after a connection to a CN-6000 unit
has been established. It allows the User to change the password
he logs onto the CN-6000 with.
Connecting
To connect to a CN-6000 unit:
1. If it is in the CN6000 List, Double Click it; if you are using the CN6000 IP
input box, specify the IP address and Port number, then Click Open. A
Login dialog box appears:
2. After you key in a valid Username and Password, Click OK.
The program attempts to contact your selected CN-6000 unit.
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3. Check the Message List window for status messages regarding the
operation’s progress.
4. Once contact with the CN-6000 has been established, the Switch to Remote
View button becomes active.
Click it to connect to the CN-6000 and take over console control of the unit
that is connected to it.
Note: Before connecting to the CN-6000, you may want to set up your
Hotkeys. See the next section for details.
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The Windows Client
Hotkeys
Various configuration actions related to the keyboard, video, and mouse can be
performed via hotkey combinations. The Hotkey setup utility is accessed by
opening the Tools menu (at the top of the Connection Screen, see p. 30) and
selecting Hotkeys before connecting to the CN-6000.
Note: If you forget what the hotkey combinations are after you have started
your session, Click on the OSD Help button (see Screen Information, p.
35).
The Hotkey Setup Screen
The actions performed by the Hotkeys are listed in the left column; the currently
defined keys that invoke the actions are shown in the column to the right.
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An explanation of the actions is given in the table, below:
Action
Explanation
Exit remote location
Break the connection to the CN-6000 and return to local
operation.
Adjust Video
Brings up the video adjustment utility.
Adjust Mouse
This utility synchronizes the local and remote mouse
movements following a video resolution change. After
invoking this utility, simply click the local mouse pointer on
top of the remote mouse pointer.
OSD Switch
Toggles the OSD display Off and On (see Screen
Information, p. 35 for details).
Substitute Alt key
[Alt + Tab] and [Ctrl + Alt + Del] work on the local computer,
even though all other keyboard input is captured and sent to
the CN-6000. In order to implement their effects on the
remote system, a function key can be substituted for the Alt
key. If you substitute the F12 key, for example, you would
use [F12 + Tab] and [Ctrl + F12 + Del].
Note: To invoke an action, you must press and release the keys one key at a
time - do not chord the keys.
Configuring the Hotkeys
If you find the default Hotkey combinations inconvenient, you can configure them
to whatever suits your taste, as follows:
1. Highlight the Action, then Click Start
2. Key in the Function keys (one at a time). The key names appear in the Key
field as you press them.
3. When you have finished keying in your sequence, Click Stop
4. Click Set
5. Repeat for any other actions you wish to set up
Note: You can use the same function keys for more than one action, as long as
the first key is not the same. For example, you can use F1 F2 F3 for
one action; F2 F1 F3 for another; F3 F2 F1 for a third, etc.
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The Windows Client
Operation
Screen Information
Once the connection to the CN-6000 has been accomplished, the remote system’s
video output is captured and displayed on your monitor. At the same time, your
local keystroke and mouse input is captured and sent to the remote system.
A small OSD (ON Screen Display) window displays the video resolution, and
refresh rate of the remote system’s video output, as well as a Help button (in the
form of a question mark) to their right.
Note: 1. For computers running NT or Win 2000, the keyboard LED status also
displays. (For computers running Win 98 or Win ME, the LEDs on
your local keyboard reflect the status of the remote system.)
2. If the OSD is inconveniently positioned, you can move it by
dragging it to a different location with the left mouse button down.
Keystrokes
Until you close the CN-6000 connection, normal keyboard input is suspeneded on
the local computer. It is captured and operates on the remote system, instead. Only
[Alt + Tab] and [Ctrl + Alt + Del] are available to the local system–allowing the
user to switch among applications and to recover from system disaster on the local
computer.
In order to provide the [Alt + Tab] and [Ctrl + Alt + Del] functions on the remote
system, one of the Function Keys is used as a Substitute for the [Alt] key.
For example, the F12 key could substitute for the Alt key, in which case [F12 +
Tab] substitutes for [Alt + Tab]; and [Ctrl + F12 + Del] substitutes for [Ctrl + Alt
+ Del]. See Configuring the Hotkeys on p. 34 for details on setting up a substitute
key.
Note: While any Function Key can be used for the Substitute key, you must
not use one that is being used for another action.
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Mouse Synchronization
Until you close the CN-6000 connection, normal mouse functions are suspended
on your local system. They are captured and sent to the remote system, instead.
From time to time, especially if you change video resolution, the local mouse
movement may lose synchronization with the remote system’s mouse pointer.
If this occurs, you can bring them back into sync by performing an Auto Sync (see
Video Adjustment, p. 38 for details).
If performing an Auto Sync doesn’t resolve the problem, do the following:
1. Invoke the Adjust Mouse action with the Adjust Mouse hotkeys (see p. 34
for details). The following dialog box, appears:
2. Click Continue.
3. Move the local mouse pointer exactly on top of the remote mouse pointer
and Click.
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The Windows Client
If these procedures still do not help, set the mouse speed and acceleration for the
computer (or computers via KVM switch) connected to the CN-6000 as follows:
M Windows 2000: Set the mouse speed to the middle position; set the mouse
acceleration to None (Control Panel → Mouse → Mouse Properties → Motion):
M Windows XP: Set the mouse speed to the middle position; disable Enhance
Pointer Precision (Control Panel → Printers and Other Hardware → Mouse
→ Pointer Options):
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M WinMe / Win95: Set the mouse speed to the middle position; disable
mouse acceleration (click Advanced to get the dialog box for this).
M WinNT / Win98: Set the mouse speed to the slowest position.
Video Adjustment
You can adjust the placement and the picture quality of the remote screen (as
displayed on your local monitor) with the Video Options function. To do so, invoke
the Video Options dialog box. with the Adjust Video hotkeys (see p. 34). The
following screen appears:
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The Windows Client
An explanation of the settings is given in the following table:
Screen Position
Adjust the horizontal and vertical position of the remote display
by Clicking the Arrow buttons.
Auto-Sync
Click Auto-Sync to have the function detect the vertical and
horizontal offset values of the remote screen and automatically
synchronize it with the local screen. AutoSync also adjusts the
dimensions of the remote screen. Note that this function works
best with a bright screen.
If you are not satisfied with the results, use the Screen Position
arrows to position the remote display manually.
RGB
Drag the slider bars to adjust the RGB (Red, Green, Blue)
values. When an RGB value is increased, the RGB component
of the image is correspondingly increased.
Video Quality
Drag the slider bar to adjust the overall Video Quality. Values
can be from 20 to 100. The larger the value, the clearer the
picture and the more video data goes throught the network.
Depending on the network bandwidth, a high value may
adversely effect response time.
Bandwidth Control
This setting adjusts the ratio between picture quality and network
speed. For slow data connections, drag the slider bar to a lower
setting to decrease the amount of video data transferred. This
ensures screen refresh at workable speeds.
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Work Files
A Work File consists of all the information specified in a Client session. This
includes the CN-6000 and CN-6000 IP list items, the Mouse Calibration settings,
and the Hotkey and Video settings.
Whenever a user runs the Client program, it opens with the values contained in
the current work file. The current work file consists of the values that were in effect
the last time the program was closed.
Users can use the Client program’s File menu (see p. 30) to Create, Save, and
Open Work files:
New
Allows the user to create a named work file so its values will not
be lost, and it will be available for future recall.
Open
Allows the user to open a previously saved work file and use the
values contained in it.
Save
Allows the user to save the values presently in effect as the
current work file.
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The Windows Client
Troubleshooting
Problem
Resolution
I cannot find the
CN-6000 on the network.
Check with your system administrator.
The Windows Client will
not run.
The Windows Client requires DirectX. Either you don’t have
DirectX installed, or another program is using it. Either
install DirectX, or close the program that is already using it.
The CN-6000 doesn’t
complete the login.
The CN-6000’s default setting is to use port 9000 and port
9001. This situation can occur if there is a firewall blocking
these ports. Have the administrator change the port
settings.
The mouse doesn’t work
properly in the login
dialog box.
In the login window the mouse is set to the local computer
setting. After logging in the mouse will work properly.
Remote mouse pointer
is out of step.
1. Use the AutoSync feature (see Video Adjustment,
p. 38), to synch the local and remote monitors.
2. Use the Adjust Mouse feature (see Mouse
Movement, p. 36) to bring them back in step.
Part of remote window
is off my monitor.
Use the AutoSync feature (see Video Adjustment, p. 38), to
synch the local and remote monitors.
Ctl+Alt+Del brings up
the Close Program
dialog box on my local
machine instead of on
the remote machine.
Pressing Ctl+Alt+Del closes the Windows Client and brings
up the Close Program dialog box on the local machine. In
order to bring up the Close Program dialog on the remote
machine, you must press Ctl+F12+Del. See the Substitute
Alt Key discussion on p. 34 for more details.
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Notes:
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The Java Client
Chapter 5.
The Java Client
Introduction
The Java Client is provided to make the CN-6000 accessible to all platforms and
allows the User to connect from anywhere on the Internet. Any system that has
Java 2 installed, can connect to the CN-6000.
Note: If you don’t already have Java 2, it is available for free download from
Sun’s Java web site (http://java.sun.com).
The Java Client is provided on a distribution CD included with this package. To
install the Java Client, simply copy the CN6KKMain.jar file to your hard disk .
Starting Up
To connect to a CN-6000 unit from your workplace, Double Click the Java Client
icon. If this is the first time that you are running the program, the serial number
dialog box appears.
Key in the serial number - 5 characters per box - then Click OK. If you don’t know
what the number is, contact the CN-6000 administrator.
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When the Java Client starts, a Welcome Screen, along with an Address Input dialog
box appears:
Key in the IP address for the unit you want to connect to - including a forward
slash followed by the name of the CN-6000’s Java Client web page. For example:
168.10.95.001/cn6k.html
Important! For security purposes, the name of the page that you connect to
must be specified correctly as part of the IP address. The system
administrator may change the name of this page from time to time
to thwart unauthorized access attempts. Be sure you have the
correct name for this page when you attempt to connect.
After you key in the IP address and Click OK, a connection progress window
appears:
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The Java Client
After you establish a connection, a Login dialog box appears. Provide a valid
Username and Password and Click OK.
The Welcome Screen disappears and, after a second or two, a Login Progress
window appears:
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CN-6000 User Manual
The Main Screen
After a successful login, the remote system’s screen displays on your monitor as
shown in the example below:
You can perform mouse and keyboard operations on this screen just as if it were
your local system’s display.
Note: 1. You can switch between your local and remote programs with [Alt
+ Tab].
2. Due to net lag, there might be a slight delay before your keystrokes
show up. You may also have to wait a bit for the remote mouse to
catch up to your local mouse before you click.
3. Due to net lag, or insufficient computing power on the local
machine, some images, especially motion images, may display
poorly.
4. If the local and remote mouse pointers get out of sync, you can use
the Mouse Calibration Button to bring them back into sync (see p.
48 for details).
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The Java Client
The User Panel
The User Panel at the bottom of the screen is a Java applet that gives you control
over the KVM operations.
Video
Clicking this button allows you to adjust the placement and picture quality of the
remote display. This is similar to the Adjust Video feature of the Windows Client
(see p. 38 for details). We recommend that you perform an Autosync right after
you connect for improved mouse synchronization.
Keypad
Some keyboard combinations can not be captured and sent to the CN-6000. In
order to implement their effects on the remote system, this function provides a
one-click implementation of some common window control combinations.
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Mouse Synchronization
At times the local mouse movement may lose sync with the remote mouse
movement. The Mouse Synchronization function gets them back into sync. This
is similar to the Mouse Adjustment feature of the Windows Client (see p. 36 for
details).
1. Click the Mouse Synchronization button:
2. Wait for the remote mouse pointer to move to the upper left corner of the
screen.
3. Move your local mouse pointer directly over the remote mouse pointer and
Click.
If the above steps were successful, a Mouse calibration finished message appears.
If not, a Wrong position message displays, in which case you should try the
procedure again.
Direction Pad
In case some part of the remote display is off your monitor screen, scroll Up,
Down, Left, or Right by clicking in the appropriate direction on the Direction Pad
to see the desired view, or Click AutoSync to synchronize the local and remote
screens automatically.
Tip: Since the User Panel is located at the bottom of the local display, it
covers the Windows Start menu. To get at the Start menu, move the
remote display with the Direction Pad.
Exit
Click this button to exit the Java Client program and return to local operation.
Num Cap Scr Lock LEDs
These simulated LEDs show what the Lock key status on the remote system is.
They turn Green on the browser screen when they are active.
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The Java Client
Troubleshooting
For mouse synchronization problems, refer back to the Mouse discussion on the
previous page. For connection and operation problems, see the table below:
Symptom
Action
I cannot find the
CN-6000 on the network.
Check with your system administrator.
Java Client won’t
connect to the CN-6000
1. Make sure to include the correct name of the web page
when you specify the CN-6000’s IP address.
2. Close the Java Client, reopen it, and try again.
The CN-6000 doesn’t
complete the login.
The CN-6000’s default setting is to use port 9000 and port
9001. This situation can occur if there is a firewall blocking
these ports. Have the administrator change the port
settings.
The mouse doesn’t work
properly in the login
dialog box.
In the login window the mouse is set to the local computer
setting. After logging in the mouse will work properly.
Remote mouse pointer
is out of step.
1. Use the AutoSync feature (see p. 47), to synch the
local and remote monitors.
2. Use the Mouse Synchronization feature (see
p. 48) to bring them back in step.
Part of remote window
is off my monitor.
Use the AutoSync feature (see p. 47), to synch the local
and remote monitors.
Java Client performance
deteriorates.
Exit the program and start again.
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Notes:
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The Log Server
Chapter 6.
The Log Server
The Windows-based CN-6000 Log Server is an administrative utility that records
all the events that take place on selected CN-6000 units and stores them in a
searchable database.
Installation
Tthe Log Server is provided on the distribution CD included with this package.
To install the Log Server, insert the CD into your CD-ROM drive and double click
the CN6KLogSer... package icon. The following screen appears:
Follow the on-screen instructions. When the installation completes, a CN6000
LogServer icon appears on your desktop.
Note: The MAC address of the computer that will contain the Log Server
Events database must be specified on the Network page of the
Administrator Utility (see p. 16).
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Starting Up
To bring up the Log Server Main Screen, Double Click the CN6K LogServer icon,
or key in the full path to the program on the command line. A screen similar to the
one below appears:
The screen is divided into three components:
M A Menu Bar at the top
M A panel containing a list of CN-6000 units in the middle
M A panel containing an Events List at the bottom
Each of the components is explained in the sections that follow.
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The Log Server
The Menu Bar
The Menu bar consists of four items: Configure, Events, Options, and Help. These
are discussed in the sections that follow.
Note: If the Menu Bar appears to be disabled, click anywhere in the CN-6000
List panel to enable it.
Configure
The Configure menu contains three items: Add, Edit, and Delete. They are used
to add new CN-6000 units to the CN-6000 List; edit the information for units
already on the list; or delete CN-6000s from the list.
To edit or delete a listed CN-6000, first select the one you want in the CN-6000
List window, then open this menu and click Edit or Delete. To add a CN-6000 to
the CN-6000 List, click Add. When you choose Add or Edit, a dialog box, similar
to the one below, appears:
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A description of the fields is given in the table, below:
Field
Expalanation
Address
This can either be the IP address of the CN-6000 or its DNS
name (if the network administrator has assigned it a DNS name).
Port
The Port number assigned to the CN-6000 (see p. 16).
Description
This field is provided so that you can put in a descriptive
reference for the unit to help identify it.
Limit
This specifies the number of days that an event should be kept
in the Log Server’s database before it expires and should be
cleared.
Fill in or modify the fields, then click OK to finish.
Events
The Events Menu has two items: Search and Clear.
Search:
Search fallows you to search for events containing specific words or strings. When
you access this function, a screen, similar to the one below, appears:
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A description of the items is given in the table, below:
Item
Expalanation
New search
This is one of three radio buttons that define the scope
of the search. If it is selected, the search is performed
on all the events in the database for the selected
CN-6000.
Search last results
This is a secondary search performed on the events
that resulted from the last search.
Search excluding
last results
This is a secondary search performed on all the events
in the database for the selected CN-6000 excluding the
events that resulted from the last search.
CN-6000 List
CN-6000 units are listed according to their IP address or
DNS name. Select the unit that you want to perform the
search on from this list. You can select more than one
unit for the search. If no units are selected, the search is
performed on all of them.
Priority
Sets the level for how detailed the search results display
should be.
Start Date
Select the date that you want the search to start from.
The format follows the MM/DD/YYYY convention, and is
numeric, as follows:
9/15/03
Start Time
Select the time that you want the search to start from.
The format follows the HH:MM:SS convention, and is
numeric, as follows:
5:51:59 PM
End Date
Select the date that you want the search to end at.
End Time
Select the time that you want the search to end at.
Pattern
Key in the pattern that you are searching for here. The
multiple character wildcard (%) is supported. E.g., h%ds
would match hands and hoods.
Search
Click this button to start the search.
Print
Click this button to print the search results
Results
Lists the events that contained matches for the search.
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Maintenance
This function allows the administrator to perform manual maintenance of the
database. He can use it to erase specified records before the expiration time that
was set with the Limit setting of the Configure function (see p. 54)
Options
This menu has a single item: Retry.
Retry allows you to set the number of seconds that the Log Server should wait
before attempting to connect if its previous attempt to connect failed. When you
click this item, a dialog box, similar to the one below, appears:
Key in the number of seconds, then click OK to finish.
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The CN-6000 List Panel
Overview
The CN-6000 List panel (refer back to the figure on p. 52), displays a list of all the
CN-6000 units that have been selected for the Log Server to track (see Configure, p. 53).
Tick information for the currently selected CN-6000 displays in the Events List
panel below. To select a CN-6000 unit in the list, simply click on it.
The CN-6000 List window contains five fields:
Field
Recording
Expalanation
Determines whether the the Log Server records the
ticks for this CN-6000, or not. If the Recording
checkbox is checked, the field displays Recording,
and the ticks are recorded. If the Recording checkbox
is not checked, the field displays Paused, and the
ticks are not recorded.
Note: Even though a CN-6000 is not the currently
selected one, if its Recording checkbox is checked,
the Log Server will still record its ticks.
Address
This is the IP Address or DNS name that was given to
the CN-6000 when it was added to the Log Server
(see Configure, p. 53).
Port
This is the Port number assigned to the CN-6000 (see
Configure, p. 53).
Connection
If the Log Server is connected to the CN-6000, this
field displays Connected.
If it is not connected, this field displays Waiting. This
means that the Log Server’s MAC address has not
been set properly. It needs to be set on the Network
page of the Administrator Utility (see p. 16).
Limit
This field displays the number of days that the
CN-6000’s events are to be kept in the Log Server’s
database before expiration (see Configure, p. 53).
Description
This field displays the descriptive information given for
the CN-6000 when it was added to the Log Server
(see Configure, p. 53).
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The Event List Window
This window displays tick information for the currently selected CN-6000. Note
that even though any other CN-6000s aren’t currently selected, if their Recording
checkbox is checked, the Log Server records their tick information and keeps it
in its database.
Troubleshooting
Problem
Resolution
The Log Server
program does not run.
The Log Server requires the Microsoft Jet OLEDB 4.0 driver
in order to access the database. This driver is automatically
installed with Windows ME, 2000 and XP. For Windows 98 or
NT, you will have to go to the Microsoft download site:
http://www.microsoft.com/data/download.htm
to retrieve the driver file:
MDAC 2.7 RTM Refresh (2.70.9001.0)
Since this driver is used in Windows Office Suite, an alternate
method of obtaining it is to install Windows Office Suite. Once
the driver file or Suite has been installed, the Log Server will run.
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Appendix
Specifications
Specifications for the CN-6000 are given in the table, below:
Function
Connectors
LEDs
Specification
CPU Port
1 x SPDB-15 F - KVM Link
Console
Ports
1 x 6 pin mini-DIN F - Keyboard
1 x 6 pin mini-DIN F - Mouse
1 x HDB-15 F - Video
LAN
1 x RJ-45 Receptacle
Power
1 x 3 Pronged Receptacle
Reserved
1 x RS-232 M (DB9)
Power
1 (Blue)
Link
1 (Green)
10/100 Mbps
1 (Green/Orange Dual Color)
Video
Up to 1280 x 1024 @ 60 Hz
Protocols
10BaseT Ethernet; 100BaseT Fast Ethernet;
TCP/IP
Operating Temperature
0 - 50o C
Storage Temperature
-20 - 60o C
Humidity
0 - 80% RH
Housing
Metal
Weight
0.5 Kg
Dimensions (L x W x H)
20 x 8 x 2.5 cm
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Rack Mounting
For convenience and flexibility, the CN-6000 can be mounted on a system rack.
To rack mount the unit do the following:
1. Screw the mounting bracket into the top or bottom of the unit as shown in
the example diagram below.
2. Screw the bracket into any convenient location on the rack.
Limited Warranty
IN NO EVENT SHALL THE DIRECT VENDOR’S LIABILITY EXCEED THE PRICE
PAID FOR THE PRODUCT FROM THE DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THE
PRODUCT, DISK OR ITS DOCUMENTATION.
The direct vendor makes no warranty or representation, expressed, implied, or statutory
with respect to the contents or use of this documentation, and specially disclaims its quality,
performance, merchantability, or fitness for any particular purpose.
The direct vendor also reserves the right to revise or update the device or documentation
without obligation to notify any individual or entity of such revisions, or update. For further
inquires please contact your direct vendor.
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Index
A
J
Administrator Utility 9
Customization page 23
Logging in 12
Settings Notebook 14
Starting up 10
Troubleshooting 27
User Management page 21
Java
Authentication Page 26
Java Client
Connecting 44
Keypad 47
Login 45
Main Screen 46
Starting up 43
Troubleshooting 49
User Panel 47
C
CN-6000
Front view 5
Rear view 6
Configure
Log Server 53
Windows Client 31
L
Hotkey Setup Screen 33
Hotkeys
Windows Client 33
Log Server 17
CN-6000 List Window 57
Configure 53
Event List Window 58
Events 54
Installation 51
Main Screen 52
Maintenance 55
Menu Bar 53
Options 56
Search 54
Troubleshooting 58
Login
Failure 23
Invalid login 12
I
M
Invalid login 12
Mouse Calibration 48
Mouse Synchronization 36
F
Features 3
Filtering 18, 19
Firmware
Upgrading 23, 24
H
N
Network environment 16
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O
U
Overview 1
R
Upgrading firmware 23
Upgrading the Firmware 24
User Management 21
Rack Mounting 60
Reset on exit 23
V
S
Video Adjustment
Java Client 47
Windows Client 38
Serial number 10
Settings Notebook 14
General page 15
Network page 16
Security page 18
Uploading changes 14
Specifications 59
Substitute keys 35
System Requirements 3
T
Time out control 23
Troubleshooting
Administrator Utility 27
Java Client 49
Log Server 58
Windows Client 41
W
Windows Client 29
Connection screen 30
Hotkeys 33
Installation 9, 29
Logging in 31
Main Screen 29, 52
Operation 35
Screen Information 35
Starting up 29, 52
Troubleshooting 41
Work Files 40
I - ii
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