ATTO Technology 2350C Network Router User Manual

HP Photosmart C4700 series
1
HP Photosmart C4700 series Help..........................................................................................3
2
Finish setting up the HP Photosmart
Add the HP Photosmart to a network ........................................................................................5
Set up a USB connection ........................................................................................................10
3
Get to know the HP Photosmart
Printer parts .............................................................................................................................11
Control panel features .............................................................................................................12
4
How do I?.................................................................................................................................13
6
Print
Print documents .......................................................................................................................21
Print photos .............................................................................................................................22
Print envelopes ........................................................................................................................27
Print on specialty media ..........................................................................................................28
Print a Web page .....................................................................................................................29
7
Scan
Scan to a computer .................................................................................................................33
Scan to a memory card ...........................................................................................................34
8
Copy
Copy text or mixed documents ................................................................................................38
9
Reprint photos........................................................................................................................43
10 Save photos............................................................................................................................45
11 Work with cartridges
Check the estimated ink levels ................................................................................................47
Replace the cartridges .............................................................................................................48
Order ink supplies ....................................................................................................................50
Cartridge warranty information ................................................................................................51
12 Solve a problem
HP support ...............................................................................................................................53
Setup troubleshooting ..............................................................................................................54
Print troubleshooting ................................................................................................................60
Print quality troubleshooting ....................................................................................................64
Memory card troubleshooting ..................................................................................................65
Copy troubleshooting ...............................................................................................................67
Scan troubleshooting ...............................................................................................................68
Errors .......................................................................................................................................69
1
Contents
Contents
14 Technical information
Notice .....................................................................................................................................105
Specifications ........................................................................................................................105
Environmental product stewardship program ........................................................................106
Regulatory notices .................................................................................................................110
Regulatory wireless statements .............................................................................................114
Index............................................................................................................................................117
Contents
2
HP Photosmart C4700 series Help
For information about the HP Photosmart, see:
•
•
•
•
•
•
•
•
•
•
“Finish setting up the HP Photosmart” on page 5
“Get to know the HP Photosmart” on page 11
“How do I?” on page 13
“Print” on page 21
“Scan” on page 33
“Copy” on page 37
“Reprint photos” on page 43
“Save photos” on page 45
“Work with cartridges” on page 47
“Technical information” on page 105
HP Photosmart C4700 series Help
HP Photosmart C4700 series Help
1
3
Chapter 1
HP Photosmart C4700 series Help
4
HP Photosmart C4700 series Help
2
Finish setting up the
HP Photosmart
•
•
Add the HP Photosmart to a network
Set up a USB connection
Add the HP Photosmart to a network
•
•
•
“WiFi Protected Setup (WPS)” on page 5
“Wireless with a router (infrastructure network)” on page 6
“Wireless without a router (ad hoc connection)” on page 7
WiFi Protected Setup (WPS)
To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS),
you will need the following:
Finish setting up the HP Photosmart
❑ A wireless 802.11 network that includes a WPS-enabled wireless router or access
point.
❑ A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP Photosmart on.
To connect the HP Photosmart using WiFi Protected Setup (WPS)
1. Do one of the following:
Use Push Button (PBC) method
a. Set up wireless connection.
❑ On the Home Screen, press button next to Scan.
❑ Press button next to Wireless Menu.
❑ Press button next to WPS.
❑ Press button next to Push Button.
❑ Press corresponding button on WPS-enabled router or other networking
device.
❑ Press OK.
b. Install software.
NOTE: The product begins a timer for approximately two minutes in which the
corresponding button on the networking device needs to be pressed.
Use PIN method
a. Set up wireless connection.
❑ On the Home Screen, press button next to Scan.
❑ Press button next to Wireless Menu.
Finish setting up the HP Photosmart
5
Chapter 2
❑ Press button next to WPS.
❑ Press button next to PIN.
The device displays a PIN.
❑ Enter the PIN on WPS-enabled router or other networking device.
❑ Press OK.
b. Install software.
NOTE: The product begins a timer for approximately two minutes in which the
PIN needs to be entered on the networking device.
2. View the animation for this topic.
Related topics
“Install the software for a network connection” on page 9
Wireless with a router (infrastructure network)
The HP Photosmart Software CD and included USB setup cable provide an easy way to
connect the HP Photosmart to your wireless network.
For optimal performance and security in your wireless network, HP recommends you use
a wireless router or access point (802.11) to connect the product and the other network
elements. When network elements are connected through a wireless router or access
point, this is called an infrastructure network.
Finish setting up the HP Photosmart
To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will
need the following:
❑ A wireless 802.11 network that includes a wireless router or access point.
❑ A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP Photosmart on.
❑ Broadband Internet access (recommended) such as cable or DSL.
If you connect the HP Photosmart on a wireless network that has Internet access, HP
recommends that you use a wireless router (access point or base station) that uses
Dynamic Host Configuration Protocol (DHCP).
❑ Network name (SSID).
❑ WEP key or WPA Passphrase (if needed).
6
Finish setting up the HP Photosmart
To connect the product
1. Insert the product Software CD in the computer CD-ROM drive.
2. Follow the instructions on the screen.
When you are prompted, connect the product to the computer using the USB setup
cable included in the box. The product will attempt to connect to the network. If the
connection fails, follow the prompts to correct the problem, and then try again.
3. When the setup is finished, you will be prompted to disconnect the USB cable and
test the wireless network connection. Once the product connects successfully to the
network, install the software on each computer that will use the product over the
network.
Related topics
“Install the software for a network connection” on page 9
Wireless without a router (ad hoc connection)
There are two methods you may use to connect the HP Photosmart to your computer
using an ad hoc wireless network connection. Once connected, you can install the
HP Photosmart software.
▲ Turn on the wireless radio for the HP Photosmart and the wireless radio on your
computer. On your computer, connect to the network name (SSID) hpsetup, which
is the default ad hoc network created by the HP Photosmart.
OR
▲ Use an ad hoc network profile on your computer to connect to the product. If your
computer is not currently configured with an ad hoc network profile, consult the Help
file for your computer Operating System for the proper method to create an ad hoc
profile on your computer. Once the ad hoc network profile has been created, insert
the installation CD that came with the product and install the software. Connect to the
ad hoc network profile you created on your computer.
NOTE: An ad hoc connection can be used if you do not have a wireless router or
access point but do have a wireless radio on your computer. However, an ad hoc
connection may result in a lower level of network security and possibly reduced
performance when compared to an infrastructure network connection using a wireless
router or access point.
Add the HP Photosmart to a network
7
Finish setting up the HP Photosmart
Use this section if you want to connect the HP Photosmart to a wireless-capable computer
without using a wireless router or access point.
Chapter 2
To connect the HP Photosmart to a Windows computer with an ad hoc connection, the
computer must have a wireless network adapter and an ad hoc profile. Create a network
profile for a Windows Vista or Windows XP computer using the directions below.
NOTE: If you have an operating system other than Windows Vista or Windows XP,
HP recommends that you use the configuration program that came with your wireless
LAN card. To find the configuration program for your wireless LAN card, access your
computer's list of programs.
To create a network profile
NOTE: The product comes configured with a network profile with hpsetup as the
network name (SSID). However, for security and privacy HP recommends you create
a new network profile on your computer as described here.
1. In the Control Panel, double-click Network Connections.
2. On the Network Connections window, right-click the Wireless Network
Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see
Disable on the menu, the wireless connection is already enabled.
3. Right-click the Wireless Network Connection icon, and then click Properties.
4. Click the Wireless Networks tab.
5. Select the Use Windows to configure my wireless network settings check box.
6. Click Add, and then do the following:
a. In Network name (SSID) box, type in a unique network name of your choice.
Finish setting up the HP Photosmart
NOTE: The network name is case sensitive, so it is important to remember
any uppercase (capital) and lowercase (small) letters.
b. If there is a Network Authentication list, select Open. Otherwise, go to the next
step.
c. In the Data encryption list, select WEP.
d. Make sure that the check box is not selected next to The key is provided for me
automatically. If it is selected, click the check box to clear it.
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination
of your choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit
encryption.
f. In the Confirm network key box, type the same WEP key you typed in the
previous step.
NOTE: You must remember the exact uppercase (capital) and lowercase
(small) letters. If you enter your WEP key incorrectly on the product, the
wireless connection will fail.
g. Write down the WEP key exactly as you typed it, including uppercase and
lowercase letters.
8
Finish setting up the HP Photosmart
h. Select the check box for This is a computer-to-computer (ad hoc) network;
wireless access points are not used.
i. Click OK to close the Wireless network properties window, and then click OK
again.
j. Click OK again to close the Wireless Network Properties Connection window.
To connect the product
1. Insert the product Software CD in the computer CD-ROM drive.
2. Follow the instructions on the screen.
When you are prompted, connect the product to the computer using the USB setup
cable included in the box. The product will attempt to connect to the network. If the
connection fails, follow the prompts to correct the problem, and then try again.
3. When the setup is finished, you will be prompted to disconnect the USB cable and
test the wireless network connection. Once the product connects successfully to the
network, install the software on each computer that will use the product over the
network.
Related topics
“Install the software for a network connection” on page 9
Use this section to install the HP Photosmart software on a computer connected to a
network. Before you install the software, make sure you have connected the
HP Photosmart to a network. If the HP Photosmart has not been connected to a network,
follow the onscreen instructions during the software installation to connect the product to
the network.
NOTE: If your computer is configured to connect to a series of network drives, make
sure that your computer is currently connected to these drives before installing the
software. Otherwise, the HP Photosmart software installer might try to use one of the
reserved drive letters and you will not be able to access that network drive on your
computer.
NOTE: Installation time can range from 20 to 45 minutes depending on your
operating system, the amount of available space, and the processor speed of your
computer.
To install the Windows HP Photosmart Software on a networked computer
1. Quit all applications running on your computer.
2. Insert the Windows CD that came with the product into the CD-ROM drive on your
computer and follow the onscreen instructions.
NOTE: If the HP Photosmart is not connected to a network, when prompted,
connect the product to the computer using the USB setup cable included in the
box. The product will then attempt to connect to the network.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall popup messages, you must always accept or allow the pop-up messages.
Add the HP Photosmart to a network
9
Finish setting up the HP Photosmart
Install the software for a network connection
Chapter 2
4. On the Connection Type screen, select an appropriate option, and then click Next.
The Searching screen appears as the Setup program searches for the product on
the network.
5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the product you want to connect.
6. Follow the prompts to install the software.
When you have finished installing the software, the product is ready for use.
7. To test your network connection, go to your computer and print a self-test report to
the product.
Set up a USB connection
The HP Photosmart supports a rear USB 2.0 High Speed port for connection to a
computer.
If you use a USB cable to connect the HP Photosmart to a computer on a network, you
can set up printer sharing on your computer. This enables other computers on the network
to print to the HP Photosmart, using your computer as the host.
The host computer (your computer, connected directly to the HP Photosmart by a USB
cable) has full software functionality. Other computers, which are referred to as the
clients, have access only to the print features. HP recommends up to 5 computers for
the best performance. You must perform other functions from the host computer or from
the control panel on the HP Photosmart.
Finish setting up the HP Photosmart
To connect the product with the USB cable
▲ Refer to the setup instructions that came with your product for information on
connecting to a computer with a USB cable.
NOTE: Do not connect the USB cable to the product until you are prompted to
do so.
To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.
10
Finish setting up the HP Photosmart
3
Get to know the HP Photosmart
•
•
Printer parts
Control panel features
Printer parts
1
Color graphics display (also referred to as the display)
2
Control panel
3
On button
4
Photo light
5
Memory card slot for Memory Stick cards
6
Memory card slot for Secure Digital and xD cards
7
Paper tray
8
Paper tray extender (also referred to as the tray extender)
9
Cartridge door
10
Cartridge access area
11
Print carriage
12
Glass
13
Lid-backing
14
Lid
15
Rear door
16
Rear USB port
17
Power connection (Use only with the power adapter supplied by HP.)
Get to know the HP Photosmart
Get to know the HP Photosmart
Figure 3-1 Printer parts
11
Chapter 3
Control panel features
Figure 3-2 Control panel features
7
2.
1
Back: Returns to the previous screen.
2
Cancel: Stops the current operation, restores default settings, and clears the current photo
selection.
3
OK: Selects a menu setting, value, or photo.
4
Scan: From the Home screen, opens the Scan Menu. When viewing screens other than the
Home screen, selects options related to the current display.
5
Photo: From the Home screen, opens the Photo Menu. When viewing screens other than the
Home screen, selects options related to the current display.
6
Copy: From the Home screen, opens the Copy Menu. When viewing screens other than the
Home screen, selects options related to the current display.
7
Wireless network indicator light: Indicates that the wireless radio is on.
Get to know the HP Photosmart
12
Get to know the HP Photosmart
How do I?
This section contains links to commonly performed tasks, such as printing photos,
scanning, and making copies.
•
•
•
•
•
“Print photos from a memory card”
on page 24
“Print on specialty media” on page 28
•
•
“Scan to a computer” on page 33
“Scan to a memory card” on page 34
How do I?
4
“Save photos” on page 45
“Load media” on page 18
“Replace the cartridges” on page 48
How do I?
13
Chapter 4
How do I?
14
How do I?
5
Paper basics
You can load many different types and sizes of paper in the HP Photosmart, including
letter or A4 paper, photo paper, transparencies, and envelopes.
This section contains the following topics:
•
•
•
•
“Recommended papers for photo printing” on page 15
“Recommended papers for printing” on page 16
“Load media” on page 18
“Information on paper” on page 20
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store-processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two
finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. It is available in semi-gloss finish
in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without
tabs). For longer-lasting photos, it is acid-free.
HP Photo Value Pack
HP Photo Value Packs conveniently package original HP cartridges and HP Advanced
Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo
Paper have been designed to work together so your photos are long lasting and vivid,
print after print. Great for printing out an entire vacation’s worth of photos or multiple prints
to share.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Paper basics
15
Paper basics
Depending on your country/region, some of these papers might not be available.
Chapter 5
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without smudging.
It resists water, smears, fingerprints, and humidity. Your prints have a look and feel
comparable to a store-processed photo. It is available in several sizes, including A4, 8.5
x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), and two
finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
Paper basics
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. It is available in semi-gloss finish
in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without
tabs). For longer-lasting photos, it is acid-free.
HP Brochure Paper or HP Superior Inkjet Paper
These papers are glossy-coated or matte-coated on both sides for two-sided use. They
are the perfect choice for near-photographic reproductions and business graphics for
report covers, special presentations, brochures, mailers, and calendars.
HP Premium Presentation Paper or HP Professional Paper
These papers are heavy two-sided matte papers perfect for presentation, proposals,
reports, and newsletters. They are heavyweight for an impressive look and feel.
HP Iron-On Transfers
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film makes your color presentations vivid and even
more impressive. This film is easy to use and handle, and dries quickly without smudging.
HP Photo Value Pack
HP Photo Value Packs conveniently package original HP cartridges and HP Advanced
Photo Paper to save you time and take the guesswork out of printing affordable
professional photos with your HP Photosmart. Original HP inks and HP Advanced Photo
Paper have been designed to work together so your photos are long lasting and vivid,
print after print. Great for printing out an entire vacation’s worth of photos or multiple prints
to share.
16
Paper basics
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Recommended papers for printing
17
Paper basics
ColorLok
HP recommends plain papers with the ColorLok logo for printing and copying of everyday
documents. All papers with the ColorLok logo are independently tested to meet high
standards of reliability and print quality, and produce documents with crisp, vivid color,
bolder blacks, and dry faster than ordinary plain papers. Look for papers with the ColorLok
logo in a variety of weights and sizes from major paper manufacturers.
Chapter 5
Load media
1. Do one of the following:
Load small-size paper
a. Lower paper tray.
❑ Slide paper-width guide outwards.
Paper basics
b. Load paper.
❑ Insert stack of photo paper into paper tray with short edge forward and print
side down.
18
Paper basics
❑ Slide stack of paper forward until it stops.
NOTE: If the photo paper you are using has perforated tabs, load photo
paper so that tabs are closest to you.
❑ Slide paper-width guide inward until it stops at edge of paper.
Paper basics
Load full-size paper
a. Lower paper tray.
❑ Slide paper-width guide outwards.
b. Load paper.
❑ Insert stack of paper into paper tray with short edge forward and print side
down.
Load media
19
Chapter 5
❑ Slide stack of paper forward until it stops.
❑ Slide paper-width guide inward until it stops at edge of paper.
2. View the animation for this topic.
Related topics
“Information on paper” on page 20
Paper basics
Information on paper
The HP Photosmart is designed to work well with most paper types. Test a variety of
paper types before buying a large quantity. Find a paper type that works well and is easy
to purchase. HP papers are designed for the best quality results. In addition, follow these
tips:
•
•
•
•
•
•
•
•
20
Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
Do not leave unused photo paper in the paper tray. The paper might start to curl,
which might reduce the quality of your printouts. Curled paper can also cause paper
jams.
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the paper tray; the entire
stack of paper in the paper tray must be the same size and type.
For best results, do not allow printed photos to stack up in the paper tray.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.
Paper basics
6
Print
“Print documents” on page 21
“Print photos” on page 22
“Print envelopes” on page 27
“Print on specialty media” on page 28
“Print a Web page” on page 29
Related topics
• “Load media” on page 18
• “Recommended papers for photo printing” on page 15
• “Recommended papers for printing” on page 16
Print documents
To print from a software application
1. Make sure you have paper loaded in the paper tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
Print
21
Print
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
Chapter 6
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
Related topics
• “Recommended papers for printing” on page 16
• “Load media” on page 18
• “View the print resolution” on page 30
• “Printing shortcuts” on page 31
• “Set the default print settings” on page 32
• “Stop the current job” on page 103
Print photos
•
•
“Print photos saved on your computer” on page 22
“Print photos from a memory card” on page 24
Print photos saved on your computer
To print a photo on photo paper
1. Remove all paper from the paper tray.
2. Place the photo paper print side down on the right side of the paper tray.
Print
3. Slide the paper-width guide inward until it stops at the edge of the paper.
4. On the File menu in your software application, click Print.
5. Make sure the product is the selected printer.
22
Print
6. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
7. Click the Features tab.
8. In the Basic Options area, from the Paper Type drop-down list, select More. Then,
select the appropriate photo paper type.
9. In the Resizing Options area, from the Size drop-down list, select More. Then, select
the appropriate paper size.
If the paper size and paper type are not compatible, the printer software displays an
alert and allows you to select a different type or size.
10. (Optional) Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
11. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab. For more
information, see “Print using Maximum dpi” on page 30.
12. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
13. Click OK to return to the Properties dialog box.
14. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the paper tray. The paper might start to
curl, which could reduce the quality of your printout. For best results, do not allow
printed photos to stack up in the paper tray.
Print
Related topics
• “Recommended papers for photo printing” on page 15
• “Load media” on page 18
• “Print using Maximum dpi” on page 30
• “View the print resolution” on page 30
• “Printing shortcuts” on page 31
• “Set the default print settings” on page 32
• “Stop the current job” on page 103
Print photos
23
Chapter 6
Print photos from a memory card
1. Do one of the following:
Print photo on small-size paper
a. Load paper.
❑ Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray.
b. Select project type.
❑ Press button next to Photo on Home screen.
❑ Press button next to Memory Card Print.
c. Insert memory device.
Print
24
Print
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High
Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
d. Select photo.
❑ Press button next to Select.
❑ Press OK.
❑ Press button next to Prints to increase number of copies.
e. Print photo.
❑ Press OK.
Print photo on full-size paper
a. Load paper.
❑ Load full-size photo paper in paper tray.
Print
b. Select project type.
❑ Press button next to Photo on Home screen.
❑ Press button next to Memory Card Print.
c. Insert memory device.
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High
Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
Print photos
25
Chapter 6
d. Select photo.
❑ Press button next to Select.
❑ Press OK.
❑ Press button next to 4 x 6 Photo until size changes to 8.5 x 11 Photo.
❑ Press button next to Prints to increase number of copies.
e. Print photo.
❑ Press OK.
Print passport photos
a. Load paper.
❑ Load full-size photo paper in paper tray.
b. Select project type.
❑ Press button next to Photo on Home screen.
❑ Press button next to Passport Photo Print.
Print
26
Print
c. Insert memory device.
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High
Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
Print
d. Select photo.
❑ Press button next to Select.
❑ Press OK.
❑ Press button next to Prints to increase number of copies.
e. Print photo.
❑ Press OK.
2. View the animation for this topic.
Related topics
• “Recommended papers for photo printing” on page 15
• “Stop the current job” on page 103
Print envelopes
With the HP Photosmart, you can print on a single envelope, a group of envelopes, or
label sheets designed for inkjet printers.
Print envelopes
27
Chapter 6
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the paper tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. Slide the paper-width guide inward against the stack of labels or envelopes until the
guide stops.
5. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
6. Click OK, and then click Print or OK in the Print dialog box.
Related topics
• “Paper basics” on page 15
• “View the print resolution” on page 30
• “Printing shortcuts” on page 31
• “Set the default print settings” on page 32
• “Stop the current job” on page 103
Print on specialty media
Print
To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Features area, select the Mirror Image check box.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the paper
tray one sheet at a time.
To print on transparencies
1. Load the transparency into the paper tray.
2. On the File menu in your software application, click Print.
28
Print
3. Make sure you have selected the correct printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, click the appropriate transparency type in the Paper
Type list.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, click an appropriate size in the Size list.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.
Related topics
• “Paper basics” on page 15
• “View the print resolution” on page 30
• “Printing shortcuts” on page 31
• “Set the default print settings” on page 32
• “Stop the current job” on page 103
Print a Web page
You can print a Web page from your Web browser on the HP Photosmart.
To print a Web page
1. Make sure you have paper loaded in the paper tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the product is the selected printer.
4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
Print a Web page
29
Print
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
Chapter 6
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.
Print using Maximum dpi
Use maximum dpi mode to print high-quality, sharp images.
To get the most benefit from maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing
in maximum dpi is supported on the following paper-types only:
•
•
•
•
HP Premium Plus Photo Paper
HP Premium Photo Paper
HP Advanced Photo Paper
Photo Hagaki cards
Printing in maximum dpi takes longer than printing with other settings and requires a large
amount of disk space.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the paper tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Features area, select the Enable maximum dpi setting check box.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
Print
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
10. Select any other print settings that you want, and then click OK.
Related topics
“View the print resolution” on page 30
View the print resolution
The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.
30
Print
To view the print resolution
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, select the type of paper that you have loaded.
6. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
7. Click the Resolution button to view the print resolution dpi for the paper type and
print quality combination you selected.
Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
•
•
•
•
•
•
•
•
General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
Paper-saving Printing: Print two-sided documents with mutliple pages on same
sheet to reduce paper usage.
Photo Printing–With White Borders: Print a photo with a white border around the
edges.
Fast/Economical Printing: Produce draft-quality printouts quickly.
Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart
manually.
Photo Printing–Plain Paper: Print a photo on a plain paper.
Postcard Printing or Hagaki Printing: Print your photos on postcards or Hagaki
cards.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
Printing shortcuts
31
Print
Use the Printing Shortcuts tab for the following print tasks:
Chapter 6
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.
To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.
Set the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.
Print
32
Print
7
Scan
•
•
•
“Scan to a computer” on page 33
“Scan to a memory card” on page 34
“Scan and reprint photos” on page 43
Scan to a computer
To scan to a computer
1. Load original.
a. Lift lid on product.
Scan
b. Load original print side down on right front corner of glass.
Scan
33
Chapter 7
c. Close lid.
2. Start scan.
a. Press button next to Scan on Home screen.
b. Press button next to Scan to PC.
If product is network-connected, a list of available computers appears. Select
computer to which you want to transfer to start the scan.
3. View the animation for this topic.
Related topics
“Stop the current job” on page 103
Scan to a memory card
To save a scan to a memory card
1. Load original.
a. Lift lid on product.
b. Load original print side down on right front corner of glass.
Scan
34
Scan
c. Close lid.
2. Select Scan.
a. Press button next to Scan on Home screen.
b. Press button next to Scan to Memory Card.
3. Insert memory device.
1
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,
Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter
optional), or Memory Stick Micro (adapter required)
2
MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;
adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity
(SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card
4. Start scan.
▲ Press button next to Scan to Memory Card.
5. View the animation for this topic.
Scan
Related topics
“Stop the current job” on page 103
Scan to a memory card
35
Chapter 7
Scan
36
Scan
Copy
•
•
“Copy text or mixed documents” on page 38
“Copy photos (reprint)” on page 43
Copy
8
Copy
37
Chapter 8
Copy text or mixed documents
Copy text or mixed documents
1. Do one of the following:
Make a black and white copy
a. Load paper.
❑ Load full-size paper in paper tray.
Copy
b. Load original.
❑ Lift lid on product.
TIP: To make copies of thick originals, such as books, you can remove
the lid.
❑ Load original print side down on right front corner of glass.
38
Copy
Copy
❑ Close lid.
c. Select Copy.
❑ Press button next to Copy.
❑ Press button next to Black Copy.
❑ Press button next to Actual Size.
❑ Press button next to Copies to increase number of copies.
d. Start copy.
❑ Press OK.
Copy text or mixed documents
39
Chapter 8
Make a color copy
a. Load paper.
❑ Load full-size paper in paper tray.
Copy
b. Load original.
❑ Lift lid on product.
TIP: To make copies of thick originals, such as books, you can remove
the lid.
❑ Load original print side down on right front corner of glass.
❑ Close lid.
40
Copy
c. Select Copy.
❑ Press button next to Copy.
❑ Press button next to Color Copy.
❑ Press button next to Actual Size.
❑ Press button next to Copies to increase number of copies.
d. Start copy.
❑ Press OK.
2. View the animation for this topic.
Copy
Related topics
• “Change the copy settings” on page 41
• “Stop the current job” on page 103
Change the copy settings
To set the paper size from the control panel
1. Press the button next to Copy.
2. Select the copy type.
3. Press the button next to 8.5 x 11 Plain.
To set the copy size from the control panel
1. Press the button next to Copy.
2. Select the copy type.
3. Press the button next to Actual Size.
To set the number of copies from the control panel
1. Press the button next to Copy.
2. Select the copy type.
3. Press the button next to Copies to increase the number of copies.
Change the copy settings
41
Chapter 8
Copy
42
Copy
Reprint photos
To reprint an original photo
1. Load paper.
▲ Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray.
2. Select project type.
a. Press button next to Photo on Home screen.
b. Press button next to Photo Original Reprint.
3. Load original.
a. Lift lid on product.
Reprint photos
9
Reprint photos
43
Chapter 9
b. Load original print side down on right front corner of glass.
Reprint photos
c. Close lid.
d. Press OK.
4. Reprint photo.
a. Press OK.
b. Press button next to Prints to increase number of copies.
c. Press OK.
5. View the animation for this topic.
Related topics
“Stop the current job” on page 103
44
Reprint photos
10 Save photos
You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
Before transferring photos to your computer, you need to remove the memory card from
your digital camera and insert it in the appropriate memory card slot on the
HP Photosmart.
NOTE: The HP Photosmart must be connected to a computer that has the
HP Photosmart Software installed on it.
To save photos
1. Insert your memory card into the appropriate slot on the product.
The software opens on your computer.
2. Follow the onscreen prompts on your computer to save the photos to your computer.
Save photos
NOTE: Only images that were not previously saved are copied to your computer.
Save photos
45
Chapter 10
Save photos
46
Save photos
11 Work with cartridges
•
•
•
•
Check the estimated ink levels
Replace the cartridges
Order ink supplies
Cartridge warranty information
Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining
in the cartridges.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.
To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.
Work with cartridges
Related topics
“Order ink supplies” on page 50
Work with cartridges
47
Chapter 11
Replace the cartridges
To replace the cartridges
1. Check that power is on.
2. Remove cartridge.
a. Open cartridge access door.
Wait for print carriage to move to center of the product.
b. Lightly press down on the cartridge to release it, then remove it from slot.
1
Cartridge slot for tri-color cartridge
2
Cartridge slot for black cartridge
Work with cartridges
48
Work with cartridges
3. Insert new cartridge.
a. Remove cartridge from packaging.
b. Remove plastic tape by using the pink pull tab.
c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.
4. Align cartridges.
a. When prompted, press OK to print a cartridge alignment page.
b. Load page print side down on right front corner of glass, and then press OK to
scan page.
c. Remove alignment page and recycle or discard it.
5. View the animation for this topic.
Replace the cartridges
49
Work with cartridges
d. Close cartridge door.
Chapter 11
Related topics
• “Order ink supplies” on page 50
• “Ink-backup mode” on page 50
Order ink supplies
To learn which HP supplies work with your product, order supplies online, or create a
printable shopping list, open HP Solution Center, and select the online shopping feature.
Cartridge information and links to online shopping also appear on ink alert messages. In
addition, you can find cartridge information and order online by visiting www.hp.com/buy/
supplies.
NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about
purchasing cartridges.
Ink-backup mode
Use the ink-backup mode to operate the HP Photosmart with only one print cartridge.
The ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
NOTE: When the HP Photosmart operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
•
•
“Ink-backup mode output” on page 50
“Exit ink-backup mode” on page 50
Ink-backup mode output
Printing in ink-backup mode slows the printer and affects the quality of printouts.
Installed print cartridge
Result
Black print cartridge
Colors print as grayscale.
Tri-color print cartridge
Colors print but black is grayed and is not a true
black.
Work with cartridges
Exit ink-backup mode
Install two print cartridges in the HP Photosmart to exit ink-backup mode.
Related topics
“Replace the cartridges” on page 48
50
Work with cartridges
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP
printing device. This warranty does not cover HP ink products that have been refilled,
remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted
and the end of warranty date has not been reached. The end of warranty date, in YYYY/
MM/DD format, may be found on the product as indicated:
Work with cartridges
For a copy of the HP Limited Warranty Statement, see the printed documentation that
came with the product.
Cartridge warranty information
51
Chapter 11
Work with cartridges
52
Work with cartridges
12 Solve a problem
This section contains the following topics:
HP support
Setup troubleshooting
Print troubleshooting
Print quality troubleshooting
Memory card troubleshooting
Copy troubleshooting
Scan troubleshooting
Errors
Solve a problem
•
•
•
•
•
•
•
•
HP support
•
•
HP support by phone
Additional warranty options
HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
•
•
Phone support period
Placing a call
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•
•
•
•
Product name (HP Photosmart C4700 series)
Serial number (located on the back or bottom of the product)
Messages that appear when the situation occurs
Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
Solve a problem
53
Chapter 12
◦
◦
Did you add any new hardware or software to your computer at about the time
that this situation began?
Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
For the list of support phone numbers, visit www.hp.com/support.
Solve a problem
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site: www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the product software is installed on the computer. If you connected the
product to your computer before the software installation screen prompted you to do so,
you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 59.
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:
•
•
•
•
•
54
The product will not turn on
After setting up the product, it does not print
The wrong measurements are showing in menus on the display
The registration screen does not appear
Uninstall and reinstall the software
Solve a problem
The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.
Solution 1: Check the power cord
Solution 2: Reset the product
Solution 3: Press the On button more slowly
Solution 4: Contact HP to replace the power supply
Solution 5: Contact HP support for service
Solve a problem
•
•
•
•
•
Solution 1: Check the power cord
Solution:
• Make sure you are using the power cord that came with the product.
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.
•
•
•
1
Power connection
2
Power cord and adapter
3
Power outlet
If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched on but still does not work, then there might be a problem with
the power outlet.
Cause: There was a problem with the power cord or the power supply.
If this did not solve the issue, try the next solution.
Setup troubleshooting
55
Chapter 12
Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:
The product experienced an error.
If this did not solve the issue, try the next solution.
Solve a problem
Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause:
You pressed the On button too quickly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP to replace the power supply
Solution:
Contact HP support to request a power supply for the product.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
56
Solve a problem
After setting up the product, it does not print
•
•
•
Solution 1: Press the On button to turn on the product
Solution 2: Set your product as the default printer
Solution 3: Check the connection between the product and computer
Solution 1: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product might not have been turned on.
If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution: Check your computer documentation to change your product to be the
default printer.
Cause: You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
Setup troubleshooting
57
Solve a problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Chapter 12
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.
Solve a problem
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause:
The product and computer were not communicating with each other.
The wrong measurements are showing in menus on the display
Solution:
Change the language setting.
To set your language and country/region
1. Press the button next to Copy on the Home screen.
The Copy Menu appears.
2. Press the top-right, middle-left, and bottom-left buttons in sequence.
The Basic Settings menu appears.
3. Press the button next to Set Language.
4. Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the languages. When the language you want to use is highlighted, press
OK.
5. When prompted, press the button next to Yes for confirmation.
The Basic Settings menu reappears.
6. Press the button next to Set Region.
7. Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the countries/regions. When the country/region you want to use is
highlighted, press OK.
8. When prompted, press the button next to Yes for confirmation.
Cause: You might have selected the incorrect country/region when setting up the
product. The country/region you select determines the paper sizes shown on the
display.
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The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
C4700 series, and then clicking Product Registration.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Photosmart application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP Photosmart.
To uninstall and reinstall the software
1. Disconnect the product from your computer.
2. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
3. Double-click Add/Remove Programs (or click Uninstall a program).
4. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
from www.hp.com/support.
7. Follow the onscreen instructions and the setup instructions that came with the
product.
Setup troubleshooting
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Solve a problem
Cause: The registration screen did not launch automatically.
Chapter 12
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.
Solve a problem
To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document), the software has been properly installed.
Print troubleshooting
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
Check cartridges
Check paper
Check product
Check the print settings
Reset the product
Contact HP support for service
Check cartridges
Follow these steps.
•
•
Step 1: Make sure you are using genuine HP print cartridges
Step 2: Check the ink levels
Step 1: Make sure you are using genuine HP print cartridges
Solution:
Check to see if your print cartridges are genuine HP print cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
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NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
Solve a problem
www.hp.com/go/anticounterfeit
Cause: Non-HP print cartridges were being used.
Step 2: Check the ink levels
Solution:
Check the estimated ink levels in the cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until print quality becomes unacceptable.
For more information, see:
“Check the estimated ink levels” on page 47
Cause: The print cartridges might have insufficient ink.
Check paper
Follow these steps.
•
•
Step 1: Use the correct paper type
Step 2: Load the stack of paper correctly
Step 1: Use the correct paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product. Make sure only one type of paper is loaded at a time.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Cause: The paper type was incorrect or more than one type of paper was loaded.
Step 2: Load the stack of paper correctly
Solution: Remove the stack of paper from the paper tray, reload the paper, and
then slide the paper-width guide inward until it stops at the edge of the paper.
NOTE: Do not leave unused photo paper in the paper tray. The paper might start
to curl, which could reduce the quality of your printout. For best results, do not
allow printed photos to stack up in the paper tray.
For more information, see:
“Load media” on page 18
Print troubleshooting
61
Chapter 12
Cause:
The paper was loaded incorrectly.
Check product
Follow these steps.
Solve a problem
•
•
Step 1: Align the print cartridges
Step 2: Clean the print cartridges
Step 1: Align the print cartridges
Solution:
Aligning the print cartridges can help ensure high-quality output.
To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the paper tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Print Cartridges.
6. When prompted, ensure plain white letter or A4 paper is loaded in the paper tray,
then press OK.
NOTE: If you have colored paper loaded in the paper tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper into
the paper tray, and then try the alignment again.
The product prints a print cartridge alignment sheet.
7. Load the page print side down on the right front corner of the glass, and then
press OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can
be removed. Recycle or discard the page.
Cause:
The print cartridges needed to be aligned.
Step 2: Clean the print cartridges
Solution: If there is ink remaining in the print cartridges, but you are still noticing a
problem, print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the paper tray.
2. In the HP Solution Center, click Settings.
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Solve a problem
3. In the Print Settings area, click Printer Toolbox.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean the Print Cartridges.
6. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
7. Follow the prompts until you are satisfied with the quality of the output, and then
click Done.
There are three stages of cleaning. Each stage lasts from one to two minutes,
uses one sheet of paper, and uses an increasing amount of ink. After each stage,
review the quality of the printed page. You should only initiate the next phase of
cleaning if the print quality is poor.
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
Cause: The print cartridges needed to be cleaned.
Check the print settings
Solution: Try the following:
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Advanced Photo Paper is loaded in
the paper tray.
• Make sure the margin settings for the document do not exceed the printable area
of the product.
To select a print speed or quality
1. Make sure you have paper loaded in the paper tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
Print troubleshooting
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NOTE: You can also open the Printer Toolbox from the Print Properties
dialog box. In the Print Properties dialog box, click the Features tab, and
then click Printer Services.
Chapter 12
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To find out what dpi the product will print based on the paper type
and print quality settings you selected, click Resolution.
Solve a problem
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:
The print settings were not set correctly.
Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:
The product experienced an error.
Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
Photo printouts are hazy, blurry, or have inaccurate color
Photo printouts are hazy, blurry, or have inaccurate color
Solution: For best photo color quality, do not allow printouts to stack on top of
photos in the paper tray.
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Cause: When printouts are stacked on top of a photo before the ink is completely
dry, some color distortion may occur in the photo.
Use this section to solve these memory card problems:
•
•
The product does not read the memory card
The photos on the memory card do not transfer to my computer
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Insert the memory card properly
Solution 2: Remove the additional memory card
Solution 3: Reformat the memory card in your digital camera
Solution 1: Insert the memory card properly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause: The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Remove the additional memory card
Solution:
You can insert only one memory card at a time.
If more than one memory card is inserted, an error message will appear on the display.
Remove the additional memory card to resolve the problem.
Cause: Multiple memory cards were inserted in the product.
If this did not solve the issue, try the next solution.
Solution 3: Reformat the memory card in your digital camera
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
Memory card troubleshooting
65
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Memory card troubleshooting
Chapter 12
If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.
Solve a problem
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:
The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions.
•
•
Solution 1: Install the product software
Solution 2: Check the connection from the product to your computer
Solution 1: Install the product software
Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the setup instructions that came with the
product.
Cause:
The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
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Solve a problem
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause: The product was not properly connected to the computer.
Copy troubleshooting
Use this section to solve these copy problems:
•
Resize to Fit is not working as expected
Resize to Fit is not working as expected
Try the following solutions.
•
•
Solution 1: Scan, enlarge, and then print a copy
Solution 2: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause: You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Copy troubleshooting
67
Chapter 12
Solution 2: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
Solve a problem
Scan troubleshooting
Use this section to solve these scan problems:
•
•
•
•
Scanned image is incorrectly cropped
Scanned image shows dotted lines instead of text
Text format is incorrect
Text is incorrect or missing
Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause:
The software was set to automatically crop scanned pictures.
Scanned image shows dotted lines instead of text
Solution:
Make a black-and-white copy of the original and then scan the copy.
Cause: If you used the Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The Text image type scans at 300 x
300 dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:
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Solve a problem
The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions.
•
•
Solution 1: Adjust the brightness in the software
Solution 2: Clean the glass and lid
Solution:
Solve a problem
Solution 1: Adjust the brightness in the software
Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
Errors
This section contains the following categories of messages about your product:
•
•
•
•
•
Product messages
File messages
General user messages
Paper messages
Print cartridge messages
Product messages
The following is a list of product-related error messages:
•
•
•
•
•
•
Door open
Firmware revision mismatch
Memory is full
Scanner failure
Improper shutdown
Missing HP Photosmart Software
Errors
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Chapter 12
Door open
Solution:
Solve a problem
Cause:
Close the print cartridge door.
The print cartridge door was open.
Firmware revision mismatch
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:
Cause:
Try making fewer copies at a time.
The document you were copying exceeded the memory of the product.
Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.
If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:
The product was busy or an unknown cause interrupted your scan.
Improper shutdown
Solution:
Press the On button to turn the product on and off.
Cause: The last time the product was used, it was not turned off properly. The
product can be damaged if it is turned off by turning off the switch on a power strip or
by using a wall switch.
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Missing HP Photosmart Software
Try the following solutions.
Solution 1: Install the HP Photosmart Software
Solution 2: Check the connection from the product to your computer
Solution 1: Install the HP Photosmart Software
Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the setup instructions that came with the
product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.
For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause: The product was not properly connected to the computer.
Errors
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Solve a problem
•
•
Chapter 12
File messages
The following is a list of file-related error messages:
Solve a problem
•
•
•
•
•
•
•
Error reading or writing the file
Unreadable files. NN files could not be read
Photos not found
File not found
Invalid file name
Supported file types for the product
File corrupted
Error reading or writing the file
Solution:
Cause:
Check to see if you have the right folder and file name.
The product software could not open or save the file.
Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause:
Some of the files on the inserted memory card were damaged.
Photos not found
Try the following solutions.
•
•
Solution 1: Reinsert the memory card
Solution 2: Print photos from the computer
Solution 1: Reinsert the memory card
Solution: Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the HP Photosmart Software. The copies might not be damaged.
Cause:
Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
Cause:
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No photos were found on the memory card.
File not found
Solution:
Close some applications and try the task again.
Invalid file name
Solution:
Make sure that you are not using any invalid symbols in the file name.
Cause: The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions.
•
•
Solution 1: Reinsert the memory card in the product
Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file system was corrupted.
Errors
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Cause: There was not enough available memory on your computer to create a print
preview file.
Chapter 12
General user messages
The following is a list of messages related to common user errors:
Solve a problem
•
•
•
•
•
•
•
•
•
•
Cannot crop
Borderless printing error
Memory card error
Memory card is locked
Out of disk space
Card access error
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Card is not fully inserted
Cannot crop
Try the following solutions.
•
•
Solution 1: Close some applications or restart your computer
Solution 2: Empty the Recycle Bin on your desktop
Solution 1: Close some applications or restart your computer
Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:
The computer did not have enough memory.
If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop
Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.
Borderless printing error
Solution: Borderless printing cannot occur with only the black print cartridge
installed. Install the tri-color print cartridge.
For more information, see:
“Replace the cartridges” on page 48
Cause: The product was in ink-backup mode with only the black print cartridge
installed, and a borderless print job was initiated.
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Memory card error
Try the following solutions.
Solution 1: Remove all but one memory card
Solution 2: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same
time.
If this did not solve the issue, try the next solution.
Solution 2: Push the memory card all the way forward
Solution:
stops.
Remove the memory card and reinsert it in the memory card slot until it
Cause: You had not fully inserted the memory card.
Memory card is locked
Solution:
Unlock the memory card and try again.
To unlock the memory card, please refer to the product manual that came with the
memory card.
Cause: A locked (read-only) memory card was in a card slot.
Out of disk space
Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: There was not enough available memory on your computer to perform the
task.
Card access error
Solution:
stops.
Remove the memory card and reinsert it in the memory card slot until it
Cause: You had not fully inserted the memory card.
Use only one card at a time
Solution:
You can insert only one memory card at a time.
Errors
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•
•
Chapter 12
If more than one memory card is inserted, an error message will appear on the display.
Remove the additional memory card to resolve the problem.
Cause:
Multiple memory cards were inserted in the product.
Card is inserted incorrectly
Solve a problem
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause:
The card was inserted backwards or upside down.
Card is damaged
Solution: Reformat your memory card in your camera or format your memory card
in a computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You may have formatted the card on a Windows XP computer. By default,
Windows XP will format a memory card of 8 MB or less and 64 MB or more with the
FAT32 format. Digital cameras and other devices use the FAT (FAT16 or FAT12)
format and cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
After the memory card has been inserted properly, the Photo light will blink for a few
seconds, and then remain lit.
Cause:
The memory card was not fully inserted.
Paper messages
The following is a list of paper-related error messages:
•
•
•
76
Paper upside down
Paper orientation error
Ink is drying
Solve a problem
Paper upside down
Solution:
Load paper in the paper tray print side down.
Cause: Paper in the paper tray was upside down.
Solution: Insert paper into the paper tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cause: Paper in the paper tray was in landscape orientation.
Ink is drying
Solution: Leave the sheet in the paper tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause: Transparencies and some other media require a drying time that is longer
than normal.
Print cartridge messages
The following is a list of print cartridge error messages:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Low on ink
Need alignment or alignment failed
Print cartridges incorrectly installed
Non-HP cartridges installed
Print cartridge is missing, incorrectly installed, or not intended for your product
Printing in ink-backup mode
Print cartridges missing or not detected
Incompatible print cartridges
Print cartridge is not intended for use in this product
Print cartridges in wrong slot
Print cartridge problem
Previously used genuine HP cartridge installed
Original HP ink has been depleted
General printer error
Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator may be inaccurate or unavailable.
For HP product return and recycling information, visit us at: www.hp.com/recycle.
Errors
77
Solve a problem
Paper orientation error
Chapter 12
Cause: The indicated print cartridges were estimated to be low on ink and might
need to be replaced soon.
Need alignment or alignment failed
Solve a problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
Solution 1: Align newly installed print cartridges
Solution 2: Incorrect type of paper is loaded in the paper tray
Solution 3: Make sure the protective tape is removed from the print cartridges
Solution 4: Check if print cartridges are fully inserted
Solution 5: Print cartridge might be defective
Solution 1: Align newly installed print cartridges
Solution:
You must align the print cartridges to ensure excellent print quality.
To align newly installed print cartridges
1. When prompted, ensure plain white letter or A4 paper is loaded in the paper tray,
then press OK.
NOTE: If you have colored paper loaded in the paper tray when you align
the print cartridges, the alignment will fail. Load unused plain white paper into
the paper tray, and then try the alignment again.
The product prints a test page, aligns the print cartridges, and calibrates the
printer.
2. Load the page print side down on the right front corner of the glass, and then
press OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can
be removed. Recycle or discard the page.
Cause:
You installed new print cartridges that needed alignment.
If this did not solve the issue, try the next solution.
Solution 2: Incorrect type of paper is loaded in the paper tray
Solution: If you have colored paper loaded in the paper tray when you align the
print cartridges, the alignment fails. Load unused plain white letter or A4 paper into
the paper tray, and then try the alignment again. If the alignment fails again, you might
have a defective print cartridge.
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause:
Incorrect type of paper was loaded in the paper tray.
If this did not solve the issue, try the next solution.
78
Solve a problem
Solution 3: Make sure the protective tape is removed from the print cartridges
Solve a problem
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause: Protective tape was covering the print cartridges.
If this did not solve the issue, try the next solution.
Solution 4: Check if print cartridges are fully inserted
Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The contacts on the print cartridge were not touching the contacts in the
print carriage.
If this did not solve the issue, try the next solution.
Errors
79
Chapter 12
Solution 5: Print cartridge might be defective
Solve a problem
Solution: If the alignment error persists and you cannot clear it, your print cartridge
might be defective. Check to see if your print cartridge is still under warranty and end
of warranty date has not been reached.
• If the end of warranty date has been reached, purchase a new print cartridge.
• If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
For more information, see:
•
•
“Cartridge warranty information” on page 51
“Order ink supplies” on page 50
Cause:
The print cartridge was defective.
Print cartridges incorrectly installed
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
80
Solve a problem
Solve a problem
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.
Non-HP cartridges installed
Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
Errors
81
Chapter 12
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
Solve a problem
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“Replace the cartridges” on page 48
Cause:
The product detected that a non-HP print cartridge was installed.
Print cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
Solution 1: Insert the print cartridges
Solution 2: Remove the tape from the print cartridges
Solution 3: Remove and reinsert the print cartridges
Solution 4: Contact HP support
Solution 1: Insert the print cartridges
Solution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
To clean the print cartridge contacts
1. Turn on the product and open the print cartridge door.
The print carriage moves to the far right side of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
82
Solve a problem
3. Lightly press down on the print cartridge to release it, and then pull it towards you
out of the slot.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
any excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1
Copper-colored contacts
2
Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
Errors
83
Solve a problem
NOTE: Do not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge outside
the HP Photosmart for more than 30 minutes.
Chapter 12
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
product.
Solve a problem
Cause:
The print cartridge was missing.
If this did not solve the issue, try the next solution.
Solution 2: Remove the tape from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Cause:
Protective tape was covering the print cartridges.
If this did not solve the issue, try the next solution.
84
Solve a problem
Solution 3: Remove and reinsert the print cartridges
To clean the print cartridge contacts
1. Turn on the product and open the print cartridge door.
The print carriage moves to the center of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
3. Lightly press down on the print cartridge to release it, and then pull it towards you
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge outside
the HP Photosmart for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
any excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1
Copper-colored contacts
2
Ink nozzles (do not clean)
Errors
85
Solve a problem
Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
Chapter 12
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
Solve a problem
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
product.
Cause: One or both of the print cartridges were not installed or were installed
incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
The print cartridge was defective or not intended for use in this product.
Printing in ink-backup mode
Solution: If you receive the ink-backup mode message and two print cartridges are
installed in the product, verify that the protective piece of plastic tape has been
86
Solve a problem
Solve a problem
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the product cannot detect that the print cartridge is installed.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated. This printing mode lets you print with a single print cartridge,
but it slows the product and affects the quality of printouts.
Print cartridges missing or not detected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
Solution 1: Reinsert the print cartridges
Solution 2: Clean the print cartridge contacts
Solution 3: Replace the print cartridge
Solution 1: Reinsert the print cartridges
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Errors
87
Chapter 12
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
Solve a problem
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
88
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Solve a problem
Solve a problem
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridge were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution:
Clean the print cartridge contacts.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
To clean the print cartridge contacts
1. Turn on the product and open the print cartridge door.
The print carriage moves to the far right side of the product.
Errors
89
Chapter 12
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
3. Lightly press down on the print cartridge to release it, and then pull it towards you
out of the slot.
Solve a problem
NOTE: Do not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge outside
the HP Photosmart for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
any excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1
Copper-colored contacts
2
Ink nozzles (do not clean)
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
90
Solve a problem
Solve a problem
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
product.
Cause: The print cartridge contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•
If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
For more information, see:
“Cartridge warranty information” on page 51
Cause: The print cartridge was damaged.
Incompatible print cartridges
Try the following solutions.
•
•
Solution 1: Check the print cartridge
Solution 2: Contact HP support for service
Solution 1: Check the print cartridge
Solution: Check to make sure you are using the correct print cartridges for your
product. For a list of compatible print cartridges, see the printed documentation that
came with the product.
If you are using print cartridges that are not compatible with the product, replace the
indicated print cartridges with print cartridges that are compatible.
Errors
91
Chapter 12
If it appears that you are using the correct print cartridges, proceed to the next
solution.
For more information, see:
“Replace the cartridges” on page 48
Cause:
The indicated print cartridges were not compatible with the product.
Solve a problem
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause:
The print cartridges were not intended for use in this product.
Print cartridge is not intended for use in this product
Solution:
Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:
The print cartridge was not intended for use in this product.
Print cartridges in wrong slot
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
92
Solve a problem
Also, make sure the print cartridges are installed into the correct slots.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Errors
93
Solve a problem
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
Chapter 12
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
Solve a problem
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
NOTE: If the print cartridges are installed in the wrong slots and you cannot
remove them from the product, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause:
The indicated print cartridges were installed incorrectly.
Print cartridge problem
The message might indicate which cartridge is causing the problem. If so, try the following
solutions to resolve the issue. Solutions are listed in order, with the most likely solution
first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
94
Solve a problem
If the message does not indicate which cartridge is causing the problem, follow these
steps to determine which cartridge is the problem cartridge. After you determine which
cartridge is the problem cartridge, continue with the first solution.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product. For a
list of compatible print cartridges, see the printed documentation that came with the
product.
4. Remove the black print cartridge from the slot on the right.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
1
Tri-color print cartridge
2
Black print cartridge
Errors
95
Solve a problem
To determine which print cartridge is having the problem
1. Make sure the product is on.
Chapter 12
Solve a problem
5. Close the print cartridge door.
6. Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the black print
cartridge.
• If the error has not been resolved, continue to the next step.
7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward
into the slot on the right. Then push the print cartridge forward until it clicks into the
slot.
8. Remove the tri-color print cartridge from the slot on the left.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
9. Close the print cartridge door.
10. Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the tri-color print
cartridge.
• If the error has not been resolved, then there is a problem with both print
cartridges.
11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it
forward into the slot on the left. Then push the print cartridge forward until it clicks into
the slot.
12. Close the print cartridge door.
•
•
•
Solution 1: Remove and reinsert the print cartridges
Solution 2: Clean the print cartridge contacts
Solution 3: Replace the print cartridge
Solution 1: Remove and reinsert the print cartridges
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
96
Solve a problem
Also, make sure the print cartridges are installed into the correct slots.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.
3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Errors
97
Solve a problem
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
Chapter 12
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.
Solve a problem
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause:
The indicated print cartridges were installed incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts on the print cartridges that are
experiencing the problem.
Make sure you have the following materials available:
•
Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.
98
Solve a problem
Solve a problem
To clean the print cartridge contacts
1. Turn on the product and open the print cartridge door.
The print carriage moves to the far right side of the product.
2. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
3. Lightly press down on the print cartridge to release it, and then pull it towards you
out of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and
clean each print cartridge one at a time. Do not leave a print cartridge outside
the HP Photosmart for more than 30 minutes.
4. Inspect the print cartridge contacts for ink and debris buildup.
5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze
any excess water from it.
6. Hold the print cartridge by its sides.
7. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1
Copper-colored contacts
2
Ink nozzles (do not clean)
Errors
99
Chapter 12
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into
place.
Solve a problem
9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
product.
Cause:
The print cartridge contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 3: Replace the print cartridge
Solution: Replace the print cartridges that are experiencing the problem. If only one
of the print cartridges is experiencing the problem, you can also remove it and print
using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Cause:
One or both of the print cartridges were having a problem.
Previously used genuine HP cartridge installed
Solution: Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the display to continue.
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Solve a problem
HP recommends that you have an new print cartridge available, to avoid printing
delays.
NOTE: Ink levels might not be available for the indicated print cartridges.
Original HP ink has been depleted
Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“Replace the cartridges” on page 48
Cause: The original HP ink in the indicated print cartridges had been depleted.
General printer error
Solution: Write down the error code provided in the message, and then contact HP
support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
Errors
101
Solve a problem
Cause: The genuine HP ink cartridge was previously used in some other product.
Chapter 12
Solve a problem
102
Solve a problem
13 Stop the current job
Stop the current job
To stop a current job from the product
▲ Press Cancel on the control panel. If the current job does not stop, press Cancel
again.
It can take a few moments for the current job to be cancelled.
Stop the current job
103
Chapter 13
Stop the current job
104
Stop the current job
14 Technical information
The technical specifications and international regulatory information for the HP Photosmart are
provided in this section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•
Notice
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
•
Regulatory wireless statements
Notice
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission
of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth
in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
© 2009 Hewlett-Packard Development Company, L.P.
Windows, Windows 2000, and Windows XP are U.S. registered trademarks of Microsoft Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other
countries.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and
other countries.
Specifications
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web
site at www.hp.com/support.
Environmental specifications
•
Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
•
Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
•
Humidity: 20% to 80% RH non-condensing (recommended); 28 ºC maximum dewpoint
•
Non-operating (Storage) temperature range: –25 ºC to 60 ºC (13 ºF to 140 ºF)
•
In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart
may be slightly distorted
•
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Technical information
105
Technical information
Technical specifications for the HP Photosmart are provided in this section. For complete product
specifications, see the Product Data Sheet at www.hp.com/support.
Chapter 14
Paper specifications
Type
Paper weight
Paper tray*
Plain paper
20 to 24 lb. (75 to 90 gsm)
Up to 80 (20 lb. paper)
Legal paper
20 to 24 lb. (75 to 90 gsm)
Up to 80 (20 lb. paper)
Index cards
110 lb. index max (200 gsm)
Up to 30
Hagaki cards
110 lb. index max (200 gsm)
Up to 40
Envelopes
20 to 24 lb. (75 to 90 gsm)
Up to 10
5 x 7 inch (13 x 18 cm) Photo paper
145 lb.
Up to 30
(236 gsm)
4 x 6 inch (10 x 15 cm) Photo paper
145 lb.
Up to 30
(236 gsm)
8.5 x 11 inch (216 x 279 mm) Photo
paper
*
145 lb.
Up to 30
(236 gsm)
Maximum capacity.
NOTE: For a complete list of supported media sizes, see the printer driver.
Print specifications
•
Print speeds vary according to the complexity of the document
•
Panorama-size printing
•
Method: drop-on-demand thermal inkjet
•
Language: PCL3 GUI
Scan specifications
•
Image editor included
Technical information
•
Twain-compliant software interface
•
Resolution: up to 1200 x 2400 ppi optical; 19200 ppi enhanced (software)
For more information about ppi resolution, see the scanner software.
•
•
Color: 48-bit color, 8-bit grayscale (256 levels of gray)
Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Copy specifications
•
Digital image processing
•
Maximum number of copies varies by model
•
Copy speeds vary according to the complexity of the document and model
Print resolution
To find out about the printer resolution, see the printer software. For more information, see “View
the print resolution” on page 30.
Cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
106
Technical information
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
Eco-Tips
•
Paper use
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
•
Power consumption
•
Disposal of waste equipment by users in private households in the European Union
•
Chemical Substances
•
Toxic and hazardous substance table
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has provided the
Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices.
In addition to specific features in this product, please visit the HP Eco Solutions web site for more
information on HP’s environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
•
Energy Savings information: To determine the ENERGY STAR® qualification status for this
product, see “Power consumption” on page 108.
•
Recycled Materials: For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds
Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Environmental product stewardship program
107
Technical information
Your product's Eco features
•
Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and Edit
Clips window where you can store, organize, or print clips you have gathered from the Web.
For more information, see “Print a Web page” on page 29.
Chapter 14
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption
Power usage drops significantly while in Sleep mode, which saves natural resources and saves
money without affecting the high performance of this product. To determine the ENERGY STAR®
qualification status for this product see the Product Data Sheet or Specifications Sheet. Qualified
products are also listed at www.hp.com/go/energystar.
Technical information
108
Technical information
Česky
Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.
Dansk
Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.
Nederlands
Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.
Eesti
Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.
Suomi
Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.
Ελληνικά
Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.
Magyar
A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.
Latviski
Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.
Lietuviškai
Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
Technical information
English
Français
Deutsch
Italiano
Español
Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.
Português
Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.
Slovenčina
Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.
Slovenščina
Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.
Svenska
Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
Polski
Disposal of waste equipment by users in private households in the European Union
Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
product can be found at: www.hp.com/go/reach.
Environmental product stewardship program
109
Chapter 14
Toxic and hazardous substance table
Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
•
Regulatory model identification number
•
FCC statement
•
VCCI (Class B) compliance statement for users in Japan
•
Notice to users in Japan about the power cord
•
Notice to users in Korea
•
HP Photosmart C4700 series declaration of conformity
Regulatory model identification number
Technical information
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRH-0803-01. This regulatory number should not
be confused with the marketing name (HP Photosmart C4700 series, etc.) or product numbers
(Q8380A, etc.).
110
Technical information
FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
•
Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
Technical information
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
Regulatory notices
111
Chapter 14
Notice to users in Korea
Technical information
112
Technical information
HP Photosmart C4700 series declaration of conformity
DECLARATION OF CONFORMITY
according to ISO/IEC 17050-1 and EN 17050-1
Supplier's Name:
Supplier's Address:
declares, that the product
Product Name and Model:
Regulatory Model Number: 1)
Product Options:
Radio Module:
Conforms to the following Product
DoC #: SNPRH-0803-01 Rev A
Hewlett-Packard Company
20, Jia Feng Road Waigaoqiao Free Trade Zone Pudong, Shanghaiˈ PRC
200131
HP Photosmart C4700 series
SNPRH-0803-01
All
RSVLD-0707
Specifications and Regulations:
EMC:
CISPR 22: 2005 / EN 55022: 2006 Class B
EN 55024:1998 + A1:2001 + A2:2003
EN 61000-3-2: 2006
EN61000-3-3:1995+A1:2001+A2:2005
FCC CFR 47 Part 15 Class B / ICES-003,Issue 4 Class B
Safety:
EN 60950-1:2001+A11:2004 / IEC 60950-1:2001
EN 60825-1 1994+A1:2002+A2:2001
˖
Environment˖
WEEE Directive 2002/96/EC
RoHS Directive 2002/95/EC.
Radio:
EN 300 328 V1.7.1
EN 301 489-1 V1.6.1/ EN 301 489-17 V1.2.1
Health˖
EU: 1999/519/EC
Technical information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
The product herewith complies with the requirements of the Low Voltage Directive 2006/95/EC, EMC Directive
2004/108/EC and the R&TTE Directive 99/5/EC, WEEE Directive 2002/96/EC and RoHS Directive 2002/95/EC
and carries the CE-marking accordingly.
Additional Information:
1) his product is assigned a Regulatory Model Number which stays with the regulatory aspects of the design. The
Regulatory Model Number is the main product identifier in the regulatory documentation and test reports, this
number should not be confused with the marketing name or the product numbers.
5 Nov 2008
Peng Cong
IPMO (China) Product Regulations Manager
Local contact for regulatory topics only:
EMEA: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany www.hp.com/go/certificates
U.S.: Hewlett –Packard, 3000 Hanover St., Palo Alto 94304, U.S.A. 650-857-1501
113
Chapter 14
Regulatory wireless statements
This section contains the following regulatory information pertaining to wireless products:
•
Exposure to radio frequency radiation
•
Notice to users in Brazil
•
Notice to users in Canada
•
European Union regulatory notice
•
Notice to users in Taiwan
Exposure to radio frequency radiation
Exposure to radio frequency radiation
Caution The radiated output power of this device is far below the FCC radio
frequency exposure limits. Nevertheless, the device shall be used in such a manner
that the potential for human contact during normal operation is minimized. This
product and any attached external antenna, if supported, shall be placed in such
a manner to minimize the potential for human contact during normal operation. In
order to avoid the possibility of exceeding the FCC radio frequency exposure
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)
during normal operation.
Notice to users in Brazil
Aviso aos usuários no Brasil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção
contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar
interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).
Technical information
Notice to users in Canada
Notice to users in Canada/Note à l'attention des utilisateurs canadiens
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise
emissions from the digital apparatus set out in the Radio Interference Regulations of the
Canadian Department of Communications. The internal wireless radio complies with RSS
210 and RSS GEN of Industry Canada.
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN
d'Industrie Canada.
114
Technical information
European Union regulatory notice
European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
•
•
Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC
CE compliance of this product is valid only if powered with the correct CE-marked AC
adapter provided by HP.
If this product has telecommunications functionality, it also complies with the essential
requirements of the following EU Directive:
•
R&TTE Directive 1999/5/EC
Compliance with these directives implies conformity to harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this
product or product family. This compliance is indicated by the following conformity
marking placed on the product.
The wireless telecommunications functionality of this product may be used in the following
EU and EFTA countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic,
Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Products with 2.4-GHz wireless LAN devices
Technical information
France
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This
product may be used indoor for the entire 2400-2483.5 MHz frequency band (channels
1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used.
For the latest requirements, see http://www.art-telecom.fr.
Italy
License required for use. Verify with your dealer or directly with the General Direction for
Frequency Planning and Management (Direzione Generale Pianificazione e Gestione
Frequenze).
Regulatory wireless statements
115
Chapter 14
Notice to users in Taiwan
Technical information
116
Technical information
Index
10 x 15 cm photo paper
specifications 106
error messages
memory cards 75
reading or writing file 72
A
F
after the support period 54
alignment
failed 78
print cartridges 78
B
buttons, control panel 12
C
connection problems
HP All-in-One will not turn
on 55
connection types supported
printer sharing 10
control panel
buttons 12
features 12
copy
fit to page fails 67
specifications 106
troubleshooting 67
crop
fails 74
customer support
warranty 54
D
display
change measurements 58
E
encryption
WEP key 8
envelopes
specifications 106
environment
Environmental product
stewardship program 106
environmental
specifications 105
file
invalid name 73
supported formats 73
unreadable 72
firmware revision mismatch 70
fit to page fails 67
I
improper shutdown 70
ink
drying time 77
low 77
ink cartridges
HP ink depleted 101
ink-backup mode 50
interface card 5, 6
invalid file name 73
L
labels
specifications 106
legal paper
specifications 106
letter paper
specifications 106
M
memory cards
error message 75
file unreadable 72
HP Photosmartcannot
read 65
photos missing 72
troubleshoot 65
missing
text from scan 69
N
network
interface card 5, 6
security 8
P
paper
recommended types 16
specifications 106
tips 20
phone support 53
phone support period
period for support 53
photo paper
recommended types 15
specifications 106
photos
missing 72
print
specifications 106
troubleshooting 60
Web pages 29
print cartridges
align 78
damaged 87
error message 82, 87
incorrect 82
low on ink 77
missing 87
non-HP ink 81
previously used 100
print settings
print quality 64
printer found screen,
Windows 10
printer sharing
usb 10
Windows 10
printing
with one ink cartridge 50
Printing Shortcuts tab 31
problems
copy 67
error messages 69
print 60
scan 68
Index
Symbols/Numerics
117
R
U
recycle
ink cartridges 108
regulatory notices
regulatory model
identification number 110
wireless statements 114
reinstall software 59
uninstall software 59
S
scan
crop incorrect 68
fails 70
scan specifications 106
text appears as dotted
lines 68
text format incorrect 68
text incorrect 69
troubleshooting 68
security
network, WEP key 8, 9
troubleshoot 8
software installation
reinstall 59
uninstall 59
system requirements 105
T
technical information
copy specifications 106
environmental
specifications 105
paper specifications 106
print specifications 106
scan specifications 106
system requirements 105
text
dotted lines on scan 68
incorrect format on scan 68
incorrect or missing on
scan 69
transparencies
specifications 106
troubleshoot
incorrect measurements 58
setup 54
troubleshooting
copy 67
error messages 69
memory card 65
print 60
scan 68
Index
118
W
warranty 54
Web pages, print 29
WEP key, setup 8