Avanti 3015D Telephone User Manual

3020&3015D.txt.book Page 1 Tuesday, August 3, 1999 1:14 PM
Avanti 3020 set
Avanti 3015D set
User guide
79-620-0010/A
Issue 1
3020&3015D.txt.book Page 2 Tuesday, August 3, 1999 1:14 PM
79-620-0010/A, Issue 1
Avanti 3020 set
Avanti 3015D set
User guide
Telrad Telecommunications Inc.,
Woodbury, New York
3020&3015D.txt.book Page 3 Tuesday, August 3, 1999 1:14 PM
NOTICE
This publication refers to Telrad's Avanti 3020 set
and Avanti 3015D set connected to Telrad's DIGITAL KEY BX system, Release SB7, or Telrad's
DIGITAL 400 system, Release DB7, or Telrad’s
DIGITAL 1000 system, Release LB7, as of July,
1999.
Telrad reserves the right to modify the equipment
and the software described herein without prior
notice. However, changes made to the equipment
or to the software described herein do not necessarily render this publication invalid.
© 1999 Telrad Telecommunications Inc.,
Woodbury, New York
Printed in Israel
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79-620-0010/A, Issue 1
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CONTENTS
ABOUT YOUR AVANTI TELEPHONE ................................................ 1
TELEPHONE SET BUTTONS ............................................................ 1
SWITCHING FROM HANDSET TO HANDSFREE OPERATION ....... 6
DISTINCTIVE RINGING ..................................................................... 7
MUTE .................................................................................................. 8
HOT DIALPAD .................................................................................... 9
INTERNAL CALLS ............................................................................ 10
BARGE INTO A CONVERSATION ................................................... 11
PAGE CALLS .................................................................................... 11
ANSWERING CALLS ........................................................................ 12
CALL WAITING ................................................................................. 13
OUTSIDE CALLS .............................................................................. 14
AUTOMATIC REDIAL ....................................................................... 15
WAITING FOR AN AVAILABLE OUTSIDE LINE .............................. 15
CIRCUMVENT EXTENSION RESTRICTIONS ................................. 16
OBTAINING SPECIAL SERVICES VIA LINES DEFINED
AS BEHIND AN EXCHANGE ............................................................ 16
HOLD ................................................................................................ 17
TRANSFERRING CALLS ................................................................. 18
CONFERENCE CALLS ..................................................................... 19
PICKUP ............................................................................................. 20
MESSAGES ...................................................................................... 21
SENDING MESSAGES...................................................................... 21
RECEIVING MESSAGES .................................................................. 22
DELETING ALL MESSAGES............................................................. 22
DO NOT DISTURB (DND) ................................................................ 23
DND MESSAGES .............................................................................. 23
FORWARDING CALLS ..................................................................... 25
CANCELING CALL FORWARD TO ME ............................................ 28
ABBREVIATED DIALING .................................................................. 29
SPEED DIAL ..................................................................................... 29
MEMORY BUTTONS ........................................................................ 30
PHONE BOOK ................................................................................... 30
ALARM .............................................................................................. 36
TELEPHONE LOCK .......................................................................... 37
DOOR UNIT ...................................................................................... 38
NOTE PAD ........................................................................................ 39
ADVANCED FEATURES .................................................................. 40
FEATURE CODES ............................................................................ 41
iii
Figure 1 Avanti 3020 set faceplate
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Figure 2 Avanti 3015D faceplate
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ABOUT YOUR AVANTI TELEPHONE
The Avanti 3020 and Avanti 3015D sets are equipped with
onhook dialing, full speakerphone and hot dialpad capability, which enables you to make a call or operate any feature
by pressing the dialpad buttons. You may also receive and
disconnect calls, program features and perform all operations without lifting the handset.
You may lift the handset or switch between handsfree and
handset operation at any time.
NOTE
This guide describes the regular operation of the
telephone. The configuration of your particular system and telephone may introduce differences in
operation. For example, some of the features and
buttons described in this guide may not be available on your telephone set. For more information,
see your System Administrator.
TELEPHONE SET BUTTONS
The Avanti 3020 set has six softkeys, three on either side
of the display.
The Avanti 3015D set has three softkeys beneath the display.
Both sets have an array of programmable and fixed feature
buttons (see Figure 1 and Figure 2).
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NOTE
In this guide, telephone set fixed buttons appear in
bold type, in capital letters and within square
brackets, e.g., [HOLD].
Softkeys appear in bold and italicized type, in capital
letters within curly brackets. Some of the names of
softkeys are slightly different on the Avanti 3020 set
and the Avanti 3015D set. For example, the message softkey appears as {SEND MSG} on the
Avanti 3020 set and as {SND MG} on the 3015D
set. These differences are noted in appropriate
sections of this guide.
User-programmable button names appear in capital letters, e.g. SPEED DIAL.
The programmable buttons have dual-color light indicators.
The color and flash rate of the indicators show the status of
the programmed line, feature or extension.
In general, red indicates non-availability (for example, a
busy line); green indicates that you are using the feature or
line, or that it is available to you.
Softkeys
Softkeys have several functions, which change according
to the state of your telephone. A softkey's function, at any
particular moment, is indicated on the telephone display.
To operate a displayed function, press the softkey adjacent
to it (Avanti 3020 set) or beneath it (Avanti 3015D set).
User-programmable buttons
Some of the buttons on your telephone may be user-programmable SPEED DIAL or MEMORY buttons. You may
program these to access extensions, features or outside
lines.
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Fixed feature buttons
The following fixed feature buttons appear on your Speakerphone set:
[HOLD]
This button places a call on hold.
[FEATURE]
Press [FEATURE] and then dial a feature access code to
activate features (see the Feature codes table at the end of
this guide).
[PICK UP]
Press this button to pick up calls.
[TRANSFER/CONFERENCE]
Press this button to transfer calls and when establishing
and exiting conference calls.
NOTE
The [TRANSFER/CONFERENCE] button is
referred to as [TRANSFER] or [CONFERENCE], depending on the operation being
described.
[SPEED DIAL/PROGRAM]
This button is used for speed dialing and for programming
various features.
[REDIAL/PAUSE]
This button lets you automatically redial the last outside
number you dialed, after first accessing an outside line.
Pressing this button while dialing on an external line inserts
a pause in a dialing sequence.
[LO HI]
This button adjusts the volume of the speaker, handset,
headset, ringer and background music when any of these
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is active.
Pressing this button when the telephone is idle changes
the display contrast.
[FLASH]
Depending on system programming, this button is used to
disconnect or to send Flash Signal to the connected
remote exchange.
Programmable buttons
The following buttons on your set have already been programmed to perform specific functions. The System
Administrator can program these buttons to perform other
functions. If the function of certain buttons does not match
those appearing in the figure at the beginning of this Guide,
consult your System Administrator.
NOTE
With the default configuration, the following features are programmed on the four buttons above
the dialpad: [MSG], [DND], [MUTE] and [SPKR].
[MSG]
This button is used to send messages to other extensions
and to reply to messages left at your extension.
[DND]
This button activates and deactivates Do Not Disturb.
[MUTE]
This button disables and enables your telephone microphone.
[SPKR]
For handsfree operation, press [SPKR] instead of lifting or
replacing the handset.
Whenever this guide instructs you to lift or replace the
handset, you may press [SPKR] instead.
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DN buttons
DN buttons are buttons associated with specific Directory
Numbers.
The first DN button is your Primary DN button, which has
the same number as your extension. The Primary DN button is used for making and receiving most of your calls.
Whenever you pick up the handset, your Primary DN button, or - if it is not available - another DN button lights
green.
If no DN buttons are available, no DN button lights, you do
not receive dial tone, and you cannot place or answer calls.
DN buttons may be programmed in three different modes:
• ringing mode - the telephone rings and the DN button
flashes green when a call is received.
•
flashing mode - the DN button flashes green when a
call is received, but there is no ringing.
•
delayed ringing mode - a call rings first at another set
or group of sets, for a programmed length of time,
before beginning to ring at your set.
NOTES
Not all telephone sets are programmed with DN
buttons. The instructions in this manual often contain references to DN indicators and displays of DN
numbers. Disregard them if your telephone set is
not programmed with DN buttons.
Many of the instructions offer several options,
among them pressing a DN button. If your telephone set is not programmed with DN buttons,
choose another option.
Some of the features operate slightly differently on
a telephone set that is not programmed with DN
buttons. These differences are pointed out in a
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NOTE for each applicable feature. Consult your
System Administrator for further details about the
programming of your telephone set.
Outside line buttons
One or more of the buttons on your telephone may be
associated with either specific lines or outside line groups.
To access a line for dialing outside the system, press an
outside line button.
Floating buttons
Calls on outside lines for which no button has been
defined, may be associated with a button just for the duration of the call. These buttons are called “floating” buttons.
NOTE
Some of the access codes in your system may be
different from those indicated here. If so, see your
System Administrator for the correct codes.
SWITCHING FROM HANDSET TO HANDSFREE
OPERATION
During a call conducted via the handset:
1. Press [SPKR].
2. Replace the handset and talk via the telephone set
microphone.
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DISTINCTIVE RINGING
You can program telephone sets located close to each
other with distinctive rings, to enable you to identify which
telephone is ringing. Nine different rings are available.
To change the ring for your telephone set
1. Press [*] and [#] simultaneously.
2. Press one of the dialpad buttons ([1] - [9]).
When you hear the ring that you want:
3. Press [#].
4. Lift and replace the handset.
Your telephone set re-initializes and all telephone rings
(internal, external, recall, etc.) sound with the distinctive
ring selected.
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MUTE
If you want to talk to someone in your office during a call,
without the connected party hearing, you can disable the
handset or telephone set microphone.
To enable or disable the microphone (MUTE)
• Press [MUTE] during a conversation.
To enable or disable
the handset microphone (HANDSET MUTE)
During a handset call:
• Press [HS MUTE] (if programmed).
NOTE
If your set is Single Audio Path (SAP), pressing
[MUTE] deactivates both microphones.
ALLOWING OTHER PEOPLE TO HEAR
YOUR CONVERSATION (SPEAKER MONITOR)
While you are speaking through the handset, the conversation can be directed through your telephone speaker, so
that people in your vicinity can hear the other end of the
conversation.
1. Press [FEATURE].
2. Press [SPKR].
The [SPKR] button indicator turns on.
Both you and the other party are heard via the speaker.
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HOT DIALPAD
The hot dialpad enables you to dial and activate features
without lifting the handset or pressing [SPKR] first.
NOTE
The instructions in this guide assume that you
have hot dialpad capability.
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INTERNAL CALLS
To place a non-ringing call
• Dial the extension number.
To place a ringing call
1. Dial tone access code [1].
2. Dial the extension number.
If the extension you called is busy
(CALLBACK)
When you dial an extension and hear busy tone, you can
activate the Callback feature:
1. On the Avanti 3020, press {CALL BACK}.
On the Avanti 3015D, press {CLLBCK}.
When the called extension becomes available, your telephone rings. Then:
2. Press [SPKR] or lift the handset.
You hear the called extension ringing.
To cancel Callback
• On the Avanti 3020, press {CNCL CBACK}.
On the Avanti 3015D, press {CL CBK}.
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BARGE INTO A CONVERSATION
Depending on system programming you may be able to
break into another conversation.When you dial an extension and hear busy tone:
• On the Avanti 3020, press {BARGE IN}.
On the Avanti 3015D, press {BRG IN}.
A warning tone is heard by all parties, depending on
system programming.
PAGE CALLS
You can make announcements through an external page
unit, or through the speakers of all DIGITAL telephones in a
page zone.
1. Press [FEATURE].
2. Dial the PAGE zone access code ([4][1] - [4][8]).
After the double tone burst:
3. Make your announcement.
To speak directly with a page initiator
(MEET ME PAGE)
You can call a page initiator during a page call:
1. Lift the handset.
2. Press [FEATURE].
3. Dial the MEET ME PAGE access code ([6][6]).
4. Dial the PAGE zone access code.
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ANSWERING CALLS
When you receive a call an indicator flashes green on a
telephone set that is programmed with DN buttons.
For internal calls the top line of the display shows the name
of the caller and their extension number.
For external calls the display shows the trunk name and
number. You usually also hear a ring, unless your set has
been programmed not to ring.
NOTE
On outside line calls:
Telrad's DIGITAL systems support Caller Name
and Caller Identification display.
If you have a [TIME] button, pressing it may display additional relevant information.
To answer a ringing or flashing call
• Pick up the handset
or
• Press the button that is flashing green.
After you answer the call the indicator of the DN or private trunk line lights steady green.
To answer an intercom call
To answer an intercom call coming through your telephone
speaker:
• Talk through the microphone.
If you prefer, you may lift the handset instead.
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CALL WAITING
You may hear either a ring or a beep, indicating a second
call, while already engaged in a conversation. You can
answer the call without disconnecting the first call.
To answer a second call
1. Press [HOLD];
The first call is put on hold. The indicator for that line
flashes green.
2. Press the DN or outside line button that is flashing
green; you receive the second call.
To return to the first call
1. Press [HOLD];
2. Press the flashing DN button.
NOTE
If your telephone does not have DN buttons, you
cannot put an internal call on hold. This means that
you cannot answer another arriving internal call
without disconnecting the first internal call. In this
case, you must hang up first. You can then answer
the second call when it rings.
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OUTSIDE CALLS
Outside calls may be placed by accessing an outside line
(or group) or by using the Least Cost Routing (LCR) feature.
When the instructions tell you to access an outside line,
you may:
• Dial an outside line number, an outside line group number or the LCR access code (usually [9]);
• Press an outside line or outside line group button;
• Press the LCR button.
Depending on system programming, the cost of your call
may be displayed briefly at the end of the conversation.
To place an outside call
1. Obtain an outside line.
2. Dial the number.
See also, ABBREVIATED DIALING, below.
To redial the last outside number you dialed
1. Obtain an outside line.
2. Press [REDIAL].
To save a frequently dialed outside number
After dialing the desired number, but before hanging up:
1. Press [FEATURE]
2. Dial the SAVE/REPEAT access code.
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To dial the number saved
1. Access an outside line.
2. Press [FEATURE].
3. Dial the SAVE/REPEAT access code.
AUTOMATIC REDIAL
If you dial an outside number and hear busy tone, you can
have the system dial the number several times, at defined
intervals.
When you hear busy tone:
• Press an ARD button.
When the outside party answers:
• Press [SPKR] or lift the handset.
If the dialed number rings, or if the system makes the
maximum number of dialing attempts, the Automatic
redial is deactivated.
•
•
To temporarily deactivate
or reactivate Automatic Redial
Press the ARD button again.
NOTE
Several Automatic redials may be activated simultaneously by using more than one ARD button.
WAITING FOR AN AVAILABLE OUTSIDE LINE
To enter a trunk queue
When you try to select an outside line and hear busy tone:
1. Press {TKQUE}.
When an outside line becomes available, the system
rings your extension. Then:
2. Press [SPKR] or lift the handset.
3. Listen for outside dial tone and dial the desired number.
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To cancel trunk queue
4. On the Avanti 3020, press {CNCL TKQUE}.
On the Avanti 3015D, press {CL TKQ}.
CIRCUMVENT EXTENSION RESTRICTIONS
(TRAVEL CLASS OF SERVICE)
You can dial an outside number from a toll-restricted telephone by temporarily assigning it your own extension's
Class Of Service (COS) or a system-wide (Global) COS
accessible only to privileged users.
1. Press [TC] (if defined) or dial the TRAVEL COS (Class
Of Service) access code.
The display shows ENTER NO:
2. Dial your extension number - to apply your extension's
COS,
or
Press [*] for a Global COS.
The display shows ENTER CODE:
3. Dial your ECC authorization code or a Global COS
code.
The [TC] indicator (if defined) lights.
The Travel COS feature is active for a defined period.
4. Access an outside line and place a call.
OBTAINING SPECIAL SERVICES
VIA LINES DEFINED AS BEHIND AN EXCHANGE
(CENTREX OR PBX)
You may be able to access special services provided by a
CENTREX or PBX exchange.
To access the services while connected
to the outside line
1. Press [FEATURE].
2. Press [FLASH].
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HOLD
There are two types of hold:
• Exclusive hold: the call can be retrieved only from
your extension.
• Inclusive hold: the call can also be retrieved by other
sets with a button for that appearance.
You cannot transfer a call that is on hold.
When you place a call on hold, you automatically receive
dial tone and can make a page call or dial to another extension. If you do not receive dial tone, this means that no DN
is available.
To place a call on exclusive hold
• Press [HOLD] once.
The indicator flashes green on your set and red on
other sets with a button for that appearance.
To place a call on inclusive hold
• Press [HOLD] twice.
The indicator flashes green on all sets that have a button for that appearance.
Depending on the programming of your extension, the first
press of hold may activate Inclusive hold, and the second
press, Exclusive hold. See your System Administrator.
To pick up a call from hold
• Press the flashing button of the call on hold.
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TRANSFERRING CALLS
You can transfer a call to another extension:
1. Press [TRANSFER].
2. Dial the extension number.
3. Announce the call when the other party answers and
then hang-up.
To retrieve a transferred call
If you have not yet hung up and the other party has not yet
answered the transferred call, you may retrieve the transferred call.
•
18
Press the line button associated with the call.
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CONFERENCE CALLS
A total of eight parties, any of which may be on outside
lines, can participate in a conference.
To establish a conference
1. Make the first call.
2. On the Avanti 3020, press {CONFERENCE}.
On the Avanti 3015D, press {CONF}.
3. Make the next call.
After the call is answered:
4. Press {JOIN} .
Repeat steps 2 through 4 to add up to five more parties to
the conference, using the [CONFERENCE] button instead
of the softkey (in step 2).
If there are more conference participants a {NEXT} softkey
appears. Press it to view the rest of the list of participants.
After pressing {NEXT} you can return to the previous display by pressing {PREVIOUS} (3020 set) or {PREV}
(3015D set).
To remove an outside line party from the conference
(if a [DROP] button is programmed for your set)
1. Press the softkey of the outside line you want to
remove from the conference.
2. Press [DROP].
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PICKUP
You can answer a call at another extension, without leaving
your desk.
To pick up a call on hold
or ringing at another extension
1. Press [PICK UP].
2. Dial the number of the extension at which the call is
ringing or on hold.
To pick up a call ringing in your pickup group
• Press a MEMORY button programmed with GROUP
PICK UP.
or
1. Press [PICK UP].
2. Press [*].
See ABBREVIATED DIALING for instructions on how
to program MEMORY buttons.
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MESSAGES
If after dialing an extension, there is no answer or you hear
busy tone, you can send a basic message or a message
from a defined list, which appears on the display of the
extension you called.
When you send a basic message, display telephones show
“CALL” followed by your extension name or number (e.g.
“CALL STEVE”).
When you send a defined message, display telephones
show the text of the message, followed by your extension
name or number e.g. (“GONE OUT STEVE”).
SENDING MESSAGES
To send a basic message
After dialing an extension:
1. Press [MSG].
2. Hang up.
The message is sent.
To select and send a defined message
You can select a message from a defined list (see a list of
system messages at the end of this guide).
After dialing an extension:
1. Press [MSG].
2. Enter a message number (two digits; e.g. 08).
Or you can scroll through the message list with
[LO HI]. If the message includes asterisks (*), you
may edit it using the dialpad. Enter the digits on the
dialpad; they appear on the screen in place of the asterisks.
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3. On the Avanti 3020, press {SEND MSG}
On the Avanti 3015D, press {SND MG}.
4. Hang up. The message is sent.
Canceling the message process
You may cancel the message process at any time:
• Press [FLASH].
RECEIVING MESSAGES
When messages have been left at your extension, your
[MSG] indicator lights and you hear a broken dial tone
when you lift the handset or press [SPKR]. The display
informs you of messages waiting for you.
To read your messages
• Press [MSG] (when lit; not when flashing).
To scroll through your messages
• Press [LO HI].
To call the message sender
1. Press [SPKR].
2. Press [MSG].
To delete a message
While the message is displayed:
1. Press [MSG] (when lit; not when flashing).
2. Use [LO HI] to scroll to the message you wish to
delete.
3. Press [#].
4. Hang up.
DELETING ALL MESSAGES
To delete all messages left at your telephone
1. Press [#].
2. Press [MSG].
3. Hang up.
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DO NOT DISTURB (DND)
If you do not want calls to ring at your telephone, temporarily, you can activate the DND feature.
NOTE
If your telephone set is not programmed with DN
buttons, the DND indication is slightly different.
If the [DND] button flashes red, this indicates that
your set is programmed for Call forward. You can
deactivate Call forward by pressing the flashing
[DND] button.
To place your telephone in do not disturb mode
• Press [DND].
The DND indicator lights steady red and no calls ring at
your telephone. Internal callers hear busy tone and see
your DND message, if programmed. If your set is programmed for DND call forwarding or for Call forward,
calls are forwarded.
To cancel DND mode
• Press [DND].
The DND indicator goes off and calls ring at your set.
DND MESSAGES
You can select a defined message that appears on the display of telephones which call your extension, while it is in
DND mode. You can also ask the System Administrator to
program additional messages.
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To program a DND message
1. Press [FEATURE].
2. Press [SPEED DIAL/PROG].
3. Press [DND] or
On the Avanti 3020, {DND MSG}
On the Avanti 3015D, {DND MG}.
4. Enter a message number,
or,
Press [LO HI] repeatedly to scroll through the available
messages (see the DND Messages table at the end of
this guide for a complete list of available messages).
If the message includes asterisks (*), you may edit the
message by pressing the desired digits on the dialpad.
The numbers you dial appear in the message, in place
of the asterisks.
5. Press {SAVE}.
To cancel your DND message
1. Press [#].
2. Press [SPEED DIAL/PROGRAM].
3. Press [DND] or
On the Avanti 3020, {DND MSG}
On the Avanti 3015D, {DND MG}.
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FORWARDING CALLS
You may program your telephone set to forward your calls
to another extension.
To program call forwarding (Avanti 3020)
1. If your set does not have DN buttons, skip to step 2.
If you want to program forwarding for a specific DN, first
press the desired DN button.
2.
3.
4.
5.
If more than one set with a button for the same DN is
authorized to forward calls for that DN, the last programming performed overrides the previous.
Press {CALL FWD}.
If you have a set in PBX mode and are authorized to do
so, you can program call forwarding for all your DNs at
once. Press [*].
Press {CALL FWD}, {BUSY}, or {NOANS}, depending
on whether you want to forward calls unconditionally,
only when your set is busy, or only calls that are not
answered.
Press {ALL}, {INT}, or {EXT}, depending on whether
you want to forward all calls, only internal calls, or only
external calls.
Enter the new destination for Call forwarding.
NOTE
Instead of dialing the extension number, you may
press a MEMORY button programmed with an
extension number (for internal calls only) - or press
a SPEED DIAL button (or press [SPEED DIAL/
PROGRAM] and a SPEED DIAL memory bin number) for internal or external calls, as determined by
Avanti 3020 and Avanti 3015D sets
25
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the contents of the memory. Calls are forwarded to
the contents of the MEMORY button or SPEED
DIAL bin. If you change the contents of the SPEED
DIAL bin, calls are forwarded to the new destination. This does not apply to the MEMORY button.
6. Hang up.
To cancel call forwarding (Avanti 3020)
1. If your set does not have DN buttons, skip to step 2.
If you want to cancel forwarding for a specific DN, first
press the desired DN button.
2. Press [#].
3. Press {CALL FWD}.
4. Press {CALL FWD}, {BUSY}, or {NOANS}.
5. Press {ALL}, {INT}, or {EXT}, depending on the kind of
call forwarding you want to cancel.
6. Hang up.
To program call forwarding (Avanti 3015D)
1. If your set does not have DN buttons, skip to step 2.
If you want to program forwarding for a specific DN, first
press the desired DN button.
If more than one set with a button for the same DN is
authorized to forward calls for that DN, the last programming performed overrides the previous.
2. Press [FEATURE] and dial the code that designates in
which situation you want your calls forwarded:
In order to program
Dial
Call forward always
[F][L] or [3][5]
Call forward busy
[F][B] or [3][2]
Call forward no answer
[F][N] or [3][6]
3. If you have a set in PBX mode and are authorized to do
so, you can program call forwarding for all your DNs at
once. Press [*].
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4. Dial the code designating the calls you want forwarded:
In order to program
Dial
All calls
[A] or [2]
External calls
[E] or [3]
Internal calls
[I] or [4]
5. Enter the new destination for Call forwarding.
NOTE
Instead of dialing the extension number, you may
press a MEMORY button programmed with an
extension number (for internal calls only) - or press
a SPEED DIAL button (or press [SPEED DIAL/
PROGRAM] and a SPEED DIAL memory bin number) for internal or external calls, as determined by
the contents of the memory. Calls are forwarded to
the contents of the MEMORY button or SPEED
DIAL bin. If you change the contents of the SPEED
DIAL bin, calls are forwarded to the new destination. This does not apply to the MEMORY button.
6. Hang up.
To cancel call forwarding (Avanti 3015D)
1. If your set does not have DN buttons, skip to step 2.
If you want to cancel forwarding for a specific DN, first
press the desired DN button.
2. Press [#].
3. Press [FEATURE].
4. Dial the code that designates in which situation you
want your call forwarding canceled:
In order to program
Dial
Call forward always
[F][L] or [3][5]
Call forward busy
[F][B] or [3][2]
Call forward no answer
[F][N] or [3][6]
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5. Dial the code designating the type of call forwarding
that you want to cancel:
In order to program
Dial
All calls
[A] or [2]
External calls
[E] or [3]
Internal calls
[I] or [4]
6. Hang up.
CANCELING CALL FORWARD TO ME
If another set has programmed your telephone set as its
forwarding destination and you do not wish to be disturbed
by those calls, you can cancel your status as a call forwarding destination.
To cancel Call Forward to me
1. Press [#].
2. On the Avanti 3020, press {FLW TO ME}.
On the Avanti 3015D, press {FL 2ME}.
3. Dial the extension number whose calls you no longer
want forwarded to your set.
or
Press [*] if you wish to cancel all Call Forward to me,
from all sets.
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ABBREVIATED DIALING
This section describes several ways of abbreviating dialing. Save/Repeat and Redial are described in Outside
Calls, above.
SPEED DIAL
Speed dial shortens the procedure of dialing outside numbers by using speed dial buttons and speed dial memories
(called “bins”).
To speed dial an outside number
• Press [SPEED DIAL/PROGRAM] and dial the speed
dial code (three digits),
or
Press the appropriate SPEED DIAL button.
To program a speed dial bin number
or speed dial button
1. Press [FEATURE].
2. Press [SPEED DIAL/PROGRAM].
3. Do one of the following:
Dial a speed dial code (three digits; e.g. 003),
or
Press the SPEED DIAL button to be programmed.
4. Dial an outside line access code followed by the number you want to store.
5. Hang up.
NOTE
Pauses may be entered, where needed, in a speed
dial sequence by pressing [REDIAL/PAUSE].
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MEMORY BUTTONS
Memory buttons are used for one-press dialing of extensions and feature access codes.
To dial with a MEMORY button
• Press the programmed button.
To program a MEMORY button
1. Press [FEATURE].
2. Press [SPEED DIAL/PROGRAM].
3. Press the MEMORY button to be programmed.
4. Dial the desired extension number (up to four digits)
or
Press [FEATURE] and then dial the desired feature
code.
See the Feature Codes Table at the end of this guide.
5. Hang up.
PHONE BOOK
You can use the Phone Book feature to dial a number from
your private Phone Book list (which you program), or from
one of the ten Phone Book lists your System Administrator
may have programmed.
The Phone Book entries are stored in speed dial bins in
alphabetical order. When you program a Phone Book entry,
it is stored in an available speed dial bin and has a name
associated with it. If you change the number stored in that
speed dial bin by the method described on the previous
page (“To program a speed dial bin number or speed
dial button”), you also change the number for the Phone
Book entry.
You can use the Phone Book feature to dial a number only
when your telephone set is in idle state. You can make
entries into the Phone Book when the telephone is idle or
during a conversation, by programming a speed dial bin
with the number and name.
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General key functions
Use the [LO HI] button to scroll through the menu of lists
and through the entries in the Phone Book lists. If you only
see the name, press the [LO HI] button to view the number.
Press [FEATURE] to return to the previous display.
Press {EXIT} to exit from the Phone Book feature.
Press [MUTE] to delete the last character(s) you entered.
Press [HOLD] to save your programming and continue
programming another entry.
To save your programming and exit from the Phone Book
feature:
Press [PROGRAM].
To dial a number from the Phone Book
(from idle state only)
1. On the Avanti 3020, press {PHONE BOOK}.
On the Avanti 3015D, press [FEATURE] and the feature access code for the desired Phone Book list (see
your System Administrator).
2. On the Avanti 3020, press {PRIVATE}, or the softkey to
the left of the system Phone Book list you want to
access.
3. Press [HI] to view the list
4. Use the [LO HI] button to scroll through the list or use
the dialpad to enter appropriate characters until the
name appears on the display.
5. On the Avanti 3020, press the softkey on the left side of
the appropriate name.
On the Avanti 3015D, press [PAUSE].
The Phone Book feature automatically dials the number.
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If you want to see details of the entry before dialing the
number on the Avanti 3020 telephone set, press the
softkey on the right side of the appropriate name.
With the Avanti 3015D telephone set, press [TRANSFER].
The display shows the name for the entry, the number of
the speed dial bin (e.g. 003) where the entry is stored, and
the telephone number for the entry.
You can then press {DIAL} to dial the number, {UPDATE}
to change the name or number for the entry, or {REMOVE}
to delete the entry from the Phone Book.
To program your private Phone Book list
For each entry in your private Phone Book list, you enter
both a name and a telephone number.
1. On the Avanti 3020, press {PHONE BOOK}.
On the Avanti 3015D, press the programmed button for
the private Phone Book list, or press [FEATURE] and
the feature access code for the private Phone Book list.
2. On the Avanti 3020, press {PRIVATE}.
3. On the Avanti 3020, press {ADD NEW}.
On the Avanti 3015D, press {ADD}.
4. Enter the characters in the name (up to 16) by using the
dialpad.
The table at the end of this section shows the dialpad
equivalents of each character.
5. Press {NUMBER}.
6. Enter up to 16 digits for the telephone number.
7. Press [HOLD].
The previous display returns so that you can continue
programming the next available speed dial bin.
8. After programming all the entries for the list:
On the Avanti 3020, press {SAVE&EXIT} ;
On the Avanti 3015D, press {EXIT}.
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To delete an entry from your private Phone Book
1. Access Phone Book as if you are going to dial a number (steps 1-4 in “To dial a number from the Phone
Book” above) for the entry you want to delete.
2. On the Avanti 3020 telephone set, press the softkey to
the right of the entry,
On the Avanti 3015D telephone set, press [TRANSFER].
3. Press {REMOVE}.
To revise an entry in your private Phone Book
1. Access the entry you want to revise.
2. On the Avanti 3020 telephone set, press the softkey to
the right of the entry,
On the Avanti 3015D telephone set,
press [TRANSFER].
3. Press {UPDATE}.
Enter the correct characters for the name.
Use [MUTE] for backspacing.
4. If you want to change the number:
Press {NUMBER}, or skip to step 6 to leave the number
unchanged.
5. Enter the correct number.
6. Press [PROGRAM].
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Phone Book dialing equivalents
for the following character -- press the dialpad
dialpad button the following number of times, rapidly
number
one
two
three
four
five
1
1
_
“space”
/
2
A
B
C
2
3
D
E
F
3
4
G
H
I
4
5
J
K
L
5
6
M
N
O
6
7
P
Q
R
S
7
8
T
U
V
8
9
W
X
Y
Z
9
0
0
As shown in the above table, you press the dialpad button
once for the first letter appearing on it, twice for the second
letter appearing on it, and three times for the third letter
appearing on it.
With each press of the button, the corresponding character
appears on the display.
If you want to enter two characters from the same button
on the dialpad, for example D followed by E, wait two seconds between entering characters (until you see the cursor
“_” at the next position), or press the [NEXT] button to indicate you have finished programming that character.
Enter “Z” by pressing [9] four times.
Enter “Q” by pressing [7] two times.
Enter an underline by pressing [1] twice.
Enter a slash by pressing [1] four times.
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Warning signal
You hear a three-beep warning tone:
• If you try to access a Phone Book list that you are not
authorized to use;
• If you try to save a name without entering a number for it;
• If you try to add a new name to your private list when
you have no available speed dial bins; or
• If you try to access a list that has no names defined.
Caller ID
If you receive a call made from a telephone number that
appears in your Phone Book, and if your system supports
Caller ID, the name programmed for that number in the
Phone Book appears on your telephone display, instead of
the number.
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ALARM
Your telephone can sound an alarm ring at a programmed
time.
To program an alarm time
1. On the Avanti 3020 set, press {PROGRAM}.
On the Avanti 3015D set, press {PROG}.
2. Press {TIME}.
3. Dial the four-digit alarm time (HH:MM) using the 24
hour format (e.g. 1530 for 3:30 pm).
4. Press {SAVE}.
To cancel the alarm setting
1. Press [#].
2. Press [FEATURE].
3. Dial TIME ALARM access code [8][2].
4. Hang up.
To stop the alarm ring
• Press [SPKR] twice or lift and replace the handset.
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TELEPHONE LOCK
You can prevent people from making outside calls from
your telephone.
To lock your telephone
1. Dial the LOCK access code.
Display telephones show ENTER CODE:
2. Dial your Executive Credit Code (see your System
Administrator).
3. Hang up.
The telephone lock dialing restrictions are in effect.
The [LOCK] button, if defined, lights.
To unlock your telephone
• Repeat the above procedure.
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DOOR UNIT
Your system may have a door unit equipped with an intercom and electric door latch. When a visitor presses the
doorbell, up to four system extensions ring.
When the door bell rings
If your telephone is ringing:
• Press [SPKR] or lift the handset.
If another extension is ringing:
• Dial the PAGE zone access code associated with the
door unit,
or
Press the flashing [DOOR] button, if defined.
You can now speak with the person at the door.
To open the electric door latch
While connected to the door unit:
• Press [*].
The door latch opens.
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NOTE PAD
You can save a number of up to 16 digits during a call.
1. Press [FEATURE].
2. Press [SPEED DIAL/PROGRAM] twice.
3. Dial an available speed dial bin number (three digits) or
press an available SPEED DIAL button.
4. Enter up to 16 digits.
5. Press [SPEED DIAL/PROGRAM].
To dial the number saved, do a regular Speed Dial
using the Speed Dial bin number or button you used to
save the number (see ABBREVIATED DIALING).
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ADVANCED FEATURES
This section lists some advanced features which you can
activate from your telephone. Details concerning the operation of these features can be found in the DIGITAL Systems Operating Instructions manual.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
40
Account code (voluntary, reminder, forced);
Answering a second incoming call;
Background music;
Camp on;
Conference loop;
Confirmed transfer;
Dial attendant;
DISA;
Executive Credit Code (ECC) programming;
Executive intercom;
External Call Forward;
Floating buttons;
Hot line;
Intrusion;
Meet me conference;
Pick up;
Last hold;
Page transfer;
System speed dial;
Trunk patch - Retrieve trunk patch.
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FEATURE CODES
Features can be activated by pressing the [FEATURE] button and then dialing a feature access code.
The default feature codes (see next page) reflect the feature initials, using the letters on the dialpad buttons.
For example:
To access Barge In
• Press [FEATURE] followed by the dialpad buttons corresponding to the letters BI (Barge In).
That is,
FEATURE
2
4
ABC
GHI
The feature codes in your system may have been
changed. If so, enter the updated feature access codes in
the “Access method” column of the Feature codes table.
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Feature codes
Feature name
Abbreviation Access method
AT
[FEATURE][2][8]
ACD LOGIN (1)
-
-
ACD LOGOUT (1)
-
-
ACCOUNT CODE
ALL/GROUP
-
[*]
ATTENDANT
-
[0]
BM
[FEATURE][2][6]
-
-
BI
[FEATURE][2][4]
-
-
CALLBACK/QUEUE
CB
[FEATURE][2][2]
CALL FORWARD-ALWAYS
FL
[FEATURE][3][5]
CALL FORWARD-BUSY
FB
[FEATURE][3][2]
CALL FORWARD-NO ANSWER
FN
[FEATURE][3][6]
CANCEL
-
[#]
CLIR (1) (2)
-
-
CONFERENCE LOOP 1-10 (1)
-
-
DIRECTORY 1 THROUGH 9 (1)
-
-
DIRECTORY 10 (HELP) (1)
-
-
DROP (from conference) (1)
-
-
BACKGROUND MUSIC 1
BACKGROUND MUSIC 2-4 (1) (3)
BARGE IN
CALL ACCOUNT MONITOR (1)
END OF DIALING/SEND
EXECUTIVE CREDIT CODE
-
[FEATURE][#]
EX
[FEATURE][3][9]
-
[7]
FLASH SIGNAL(1)
FS
[FEATURE][3][7]
FLIP FLOP
FF
[FEATURE][3][3]
-
-
FEATURE
GROUP PICKUP (1)
INTRUSION
-
[6]
LAST HOLD
LH
[FEATURE][5][4]
LEAST COST ROUTING (1)
-
-
LOCK (1)
-
-
(1) Access method not assigned by default.
(2) Only available on ISDN PRI calls.
(3) In the DIGITAL 400 up to eight; in the DIGITAL 1000 up to 24.
Not all of the above features are available on every type of telephone set.
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Feature codes (Continued)
Feature name
Abbreviation Access method
-
-
MEET ME PAGE
MM
[FEATURE][6][6]
MESSAGE
ME
[FEATURE][6][3]
-
-
MEET ME CONFERENCE 1-5
(1)
NIGHT SERVICE (1)
I1 through I8 [FEATURE][4][1]
PAGE - INTERNAL
1 through 8
through [4][8]
X1 through X8
-
PHONE BOOK (private list)
-
[FEATURE][7][1]
PHONE BOOK (system lists 1 to 10)
-
[FEATURE]
[7][2][1] to
[7][2][1][0]
PICKUP
PU
[FEATURE][7][8]
PROGRAM
PM
[FEATURE][7][6]
REDIAL
RL
[FEATURE][7][5]
SAVE/REPEAT
SR
[FEATURE][7][7]
SPEED DIAL
SD
[FEATURE][7][3]
TIME ALARM
PAGE - EXTERNAL
1 through 8 (1)
TA
[FEATURE][8][2]
TONE
-
[1]
TONE DIAL (DTMF) (1)
-
-
TRAVEL COS (1)
-
-
TRUNK PATCH
TP
[FEATURE]
[8][7]
TRUNK SPEED DIAL (1)
-
-
VOICE MESSAGE (1)
-
-
(1) Access method not assigned by default.
(2) Only available on ISDN PRI calls.
(3) In the DIGITAL 400 up to eight; in the DIGITAL 1000 up to 24.
Not all of the above features are available on every type of telephone set.
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DND messages
Message number
Default message
01
BE BACK SOON
02
BE BACK AT * * : * * (1)
03
BE BACK ON * * - * * (1)
04
OUT UNTIL * * : * * (1)
05
OUT FOR THE DAY
06
OUT OF OFFICE
07
OUT OF TOWN
08
OUT ON A CALL
09
OUT FOR LUNCH
10
ON VACATION
11
ON A TRIP
12
ON BREAK
13
AWAY FROM DESK
14
GONE HOME
15
BUSY UNTIL * * : * * (1)
16
CALL * * * * * (1)
17
CALL ME AT * * * * * (1)
18
CALL LATER
19
CALL TOMORROW
20
DO NOT DISTURB
21
IN A MEETING
22
IN CONFERENCE
23
WITH A CLIENT
24
WITH A GUEST
25
WITH A PATIENT
26
UNAVAILABLE
27
LEAVE MSG AT * * * (1)
28
TAKE MSG AT * * * * (1)
Updated message
29
30
(1) When editing messages, enter digits in place of the asterisks.
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System messages
Message number
Default message
01
CALL_ (Basic message)
02
CALL * * * * * (1)
03
CALL HOME
04
CALL ME
05
GONE OUT
06
READ MAIL
07
VOICE MAIL
08
CALL BOSS
09
TAKE MSGS
10
GONE HOME
11
JOB DONE
12
IN TROUBLE
13
CLIENT
14
BRING WORK
15
ANY NEWS?
16
REPORT DUE
17
COME HERE
18
MEET. NOW
19
MEMO READY
20
TYPE LETTR
21
WELL DONE
Updated message
22 (2)
23
24
25
25
27
28
29
30
(1) When editing messages, enter digits in place of the asterisks.
(2) Messages 22 to 30 are to be defined by the customer.
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Your speed dial codes
Name
46
Number
Code
Avanti 3020 and Avanti 3015D sets