Avaya 1110 Cordless Telephone User Manual

Avaya 1110 IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 07.01
Part Code: NN43110-101
Date: October 2010
© 2010 Avaya Inc. All Rights Reserved.
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Warranty
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support
Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not
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Revision history
Revision history
October 2010
Standard 07.01. This document is up-issued to support Unistim
5.0 and Avaya Communication Server 1000 Release 7.5.
June 2010
Standard 06.01. This document is up-issued to support
Communication Server 1000 Release 7.0.
October 2009
Standard 05.01. Because of the similarity between
Communication Server 1000 Release 6.0 for UNIStim 4.0
features and Release 5.5 features, UNIStim 4.0 Release 6.0
documentation is also used for Release 5.5.
June 2009
Standard 04.02. This document is up-issued to support Nortel
Communication Server 1000 Release 6.0.
May 2009
Standard 04.01. This document is up-issued to support Nortel
Communication Server 1000 Release 6.0.
April 2008
Standard 03.03. This document is up-issued to support Nortel
Communication Server 1000 Release 5.5 for UNIStim 3.0.
May 2007
Standard 02.01. This document is issued to support Nortel
Communication Server 1000 Release 5.0.
3
Revision history
March 2007
Standard 01.01. This document is issued to support
Communication Server 1000 Release 4.5. This is the first
publication of this document.
4
Contents
Contents
About the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 11
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 18
Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 18
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Managing your Station Control Password (SCPW) . . . . . 19
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 22
Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 22
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 24
Connect the components . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Volume adjustment... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Language... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Date/Time... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Set Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
5
Contents
Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Caller ID display order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Normal mode indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Local tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
1. Using the Preferences submenu . . . . . . . . . . . . . . . . . . . . 45
1. Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
2. Languages... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
3. Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
2. Using the Local Diagnostics submenu . . . . . . . . . . . . . . . . 48
1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 49
2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 49
3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
6. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
7. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 50
3. Using the Network Configuration submenu . . . . . . . . . . . . 50
4. Using the Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using On-hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
6
Contents
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 60
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 63
Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Talking with more than one person . . . . . . . . . . . . . . . . . . 71
Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 75
Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Using Call Page Connect to make an announcement . . . . . . 76
Charging a call or charging a forced call . . . . . . . . . . . . . . . . 77
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
7
Contents
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 89
Using Virtual Office on your Remote telephone . . . . . . . . 90
Using Virtual Office on your Office telephone . . . . . . . . . 93
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 95
Automatic log out from Virtual Office . . . . . . . . . . . . . . . . 95
Emergency calls on your Remote IP Deskphone . . . . . . . 95
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 96
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 98
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 100
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 100
Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 102
Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 102
Station Control Password . . . . . . . . . . . . . . . . . . . . . . . . . 104
Accessing External Server Applications . . . . . . . . . . . . . 106
Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 107
Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Services and Telephone Options menus . . . . . . . . . . . . . . . 110
Regulatory and safety information . . . . . . . . . . . . . . . . . . 113
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 115
8
Contents
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 117
GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
9
Contents
10
About the Avaya 1110 IP Deskphone
About the
Avaya 1110 IP Deskphone
The Avaya 1110 IP Deskphone brings voice and data to the desktop by
connecting directly to a Local Area Network (LAN) through an Ethernet
connection.
Basic features
Your Avaya 1110 IP Deskphone supports the following:
•
four context-sensitive soft keys providing access to a maximum of 10
features
For information about context-sensitive soft keys, see Avaya
Features and Services Fundamentals (NN43001-106).
Context-sensitive soft keys are Avaya Communication Server
dependent. Some Avaya 1110 IP Deskphones may not be
configured to support context-sensitive soft key functionality. Contact
your site administrator for further details.
•
pixel-based LCD screen, backlit, with adjustable contrast
•
speaker for on-hook listening and on-hook dialing
•
volume control keys for adjusting ringer, speaker, and handset
volume
•
three call-processing fixed keys:
— Line
— Hold
— Goodbye
•
three specialized feature keys:
— Message/Inbox
— Services
— Expand
•
integrated 10/100 Ethernet switch for shared PC access
11
About the Avaya 1110 IP Deskphone
•
automatic network configuration
•
hearing aid compatibility
Note: Wideband audio is not supported on the Avaya 1110 IP
Deskphone.
Note: Some features are not available on all telephones. Consult
your system administrator to verify which features are available for
your use.
Figure 1 shows the controls of your Avaya 1110 IP Deskphone.
Figure 1: Avaya 1110 IP Deskphone
12
About the Avaya 1110 IP Deskphone
Telephone controls
Table 1: Telephone controls
Note: In some geographic regions, the Avaya 1110 IP Deskphone is
offered with key caps that have English text labels. Text in
parentheses indicates labels appearing on the key caps, for example,
(Services).
Fwd
Context-sensitive soft keys are located
below the LCD display area. The LCD label
above each context-sensitive soft key
changes based on the call state or active
feature.
Fwd
When a triangle appears before a contextsensitive soft key label, the feature
associated with the context-sensitive soft
key is active.
More...
Press the More key to access the next layer
of context-sensitive soft keys.
(Volume +)
(Volume -)
Use the Volume control buttons to adjust
the volume of the ringer, handset and
speaker. Press the top button to increase the
volume, and press the bottom button to
decrease volume.
Use the Navigation keys to scroll through
menus and lists appearing on the LCD
display screen. The outer part of this key
cluster rocks for up, down, left, and right
movements.
13
About the Avaya 1110 IP Deskphone
Press the Enter key, at the center of the
Navigation key cluster, to confirm menu
selections.
In many cases, you can use the Enter key
instead of the Select context-sensitive soft
key.
(Line)
Use the Line (DN) key to access the single
line and activate on-hook dialing. No status
icon or LED is provided.
(Hold)
Press the Hold key to put an active call on
hold. Press the Hold key again to return to
the caller on hold.
Use the Expand key to access external
server applications.
(Expand)
(Goodbye)
Use the Goodbye key to terminate an active
call.
When a message is waiting, the red Visual
Alerter/Message Waiting indicator flashes.
Also, when the ringer sounds, this indicator
flashes. The flash cadence for each alert is
different.
Note: You may also hear an audio
Message Waiting Indicator (stutter or
beeping dial tone) when you go off-hook.
14
About the Avaya 1110 IP Deskphone
When your Avaya 1110 IP Deskphone
firmware is being updated, the blue Feature
Status Lamp flashes.
Note: To find out if additional features
are supported, contact your
administrator.
(Services)
Press the Services key once to access the
following server-based options:
•
Telephone Options:
— Volume adjustment...
— Contrast adjustment
— Language...
— Date/Time...
— Local Dialpad Tone
— Set Info
— Diagnostics
— Ring type...
— Call timer
— Live Dial Pad
— Caller ID display order
— Normal mode indication
•
Password Admin:
— Station Control Password
Note: The Password Admin menu may
not be available on all Avaya 1110 IP
Deskphones. Consult your system
administrator.
15
About the Avaya 1110 IP Deskphone
•
Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
•
Test Local Mode and Resume Local
Mode (if Media Gateway 1000B is
configured)
Note: Press the Services key to exit
from any menu or menu item.
(Services)
(Services)
Press the Services key twice to access the
following telephone-based (local) options:
•
1. Preferences
•
2. Local Diagnostics
•
3. Network Configuration
•
4. Lock Menu
Note 1: Access to these local options
can be password protected. If you press
the Services key twice and a password
prompt appears, contact your system
administrator.
Note 2: Press the Cancel contextsensitive soft key to exit from any menu
or menu item.
(Msg/Inbox)
Press the Message/Inbox key to access
your voice mailbox.
Note: This function may not be available
on all Avaya 1110 IP Deskphones;
consult your system administrator.
16
About the Avaya 1110 IP Deskphone
Telephone display
Table 1 shows the LCD screen of your Avaya 1110 IP Deskphone.
Figure 2: Avaya 1110 IP Deskphone LCD screen
The LCD screen on your Avaya 1110 IP Deskphone consists of two
basic display areas:
•
The upper display area is for information such as caller number, caller
name, feature prompt string, user-entered digits, date and time (or
call timer, if provisioned in the Telephone Options menu), and
telephone information.
•
The lower display area is for context-sensitive soft key labels.
License Notification
Notify your system administrator if your IP Deskphone displays a
message in a pop-up window about the licensing feature or evaluation
period. License notification provides details to help diagnose why the
features are disabled on the phone. You can press the Stop key or lift the
handset to close the window. The window redisplays every 24 hours at
1:00 AM (default). The time and time frame can be configured when you
provision the phone. For information about provisioning the IP
Deskphones, see Avaya Communication Server 1000 IP Deskphones
Fundamentals (NN43001-368).
17
About the Avaya 1110 IP Deskphone
Call features and Flexible Feature Codes
Some features are not available on all IP Deskphones. Call features and
Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone
and supported by system software. Contact your system administrator to
configure these features and codes on your IP Deskphone. Use table
“Flexible Feature Codes (FFC)” on page 107 to record the FFCs that your
system administrator assigns to your phone.
Audio and text message broadcast
The Avaya 1110 IP Deskphone can display special messages in the
display area of your telephone, and can play special audio messages
through the speaker. Your administrator broadcasts these messages,
which can be used to inform you of events like company news and
weather bulletins. The message can be preceded by an audio alert (a
series of beeps).
The Avaya 1110 IP Deskphone supports the following special messages:
•
top line: up to three lines of text. The displays of the first two lines
alternate; the third line displays continuously
•
audio: an audio message streams to the telephone
When an audio message starts, the Interrupt Screen displays. While the
audio message plays, you can switch to your handset or headset to listen
to the message. Depending on the priority of the message, the message
can barge-in during an active telephone call, during an incoming call alert,
or when another message is playing.
You can also cancel the audio using the following methods:
•
if listening on the speaker, pressing the Handsfree key
•
if listening on the handset, placing the handset on hook
•
if listening on the headset, pressing the Headset key
•
by pressing the Cancel soft key
•
by pressing any Line or Feature key
18
About the Avaya 1110 IP Deskphone
Security features
The following security features are available on your Avaya 1110 IP
Deskphone:
•
Using Encrypted Calling
•
Connect the components
Using Encrypted Calling
Your Avaya 1110 IP Deskphone supports secure communication using
SRTP media encryption. If the feature is enabled, a security icon (q) is
displayed on the screen when your call is secured using SRTP media
encryption. Contact your system administrator to find out if this feature is
available for your use.
Managing your Station Control Password (SCPW)
Your Station Control Password (SCPW) enables the following security
features:
•
Electronic Lock to prevent others from making calls from your IP
Deskphone
•
Password-protected IP Deskphone features (for example, Personal
Directory, Redial List, and Callers List)
Your system administrator defines your initial SCPW. Contact your
system administrator for detailed information.
To change your password (SCPW):
1. Press the Services key.
(Services)
19
About the Avaya 1110 IP Deskphone
2. Press the Up/Down navigation keys to
scroll up or down, and highlight
Password Admin.
3. Press the Enter key.
4. Use the dialpad to enter your password
at the prompt.
5. Press the Up/Down navigation keys to
scroll up or down, and highlight New
Password.
6. Press the Enter key.
7. Use the dialpad to enter the new
password.
8. Press the Enter key to accept the new
password.
If you are locked out of your Avaya 1110 IP
Deskphone, or if you forget your SCPW,
contact your system administrator.
Note: The default configuration for Password Protection is off.
20
About the Avaya 1110 IP Deskphone
To turn Password Protection on or off:
1. Press the Directory key.
2. Press the Up/Down navigation keys to
scroll up or down, and highlight Change
Protection Mode.
3. Use the dialpad to enter your password
(if Password Protection is enabled).
Enter
4. Press the Enter soft key.
5. Press the Up/Down navigation keys to
highlight one of the following:
— Enable Password Protection
— Disable Password Protection
Yes
No
or
6. Choose one of the following soft keys:
— Yes to accept the selection
— No to return to the Directory menu
Done
7. Press the Done soft key.
21
Entering and editing text
Entering and editing text
You can enter and edit text on your Avaya 1110 IP Deskphone using the
following methods:
•
“Connect the components” on page 25
•
“Editing text using the soft keys” on page 22
•
“Connect the components” on page 25
The use of any of these methods for text entry depends on the application. Table 2 shows the applications and input devices that you can use
for text entry.
Table 2: Application text entry
For:
Use:
Call Server-related applications
(for example, changing feature
key labels, adding personal
directory entries, or dialing)
Dialpad
Graphical applications
USB keyboard
Local Tools menu
USB keyboard
USB keyboard for numeric
entries only
Dialpad for numeric entries
Entering text using the dialpad
You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List, and Callers List.
For example, if you want to use the letter A, press the number 2 key once.
If you want the letter C, press the number 2 key three times.
Note: No letters are associated with the number 1 or the 0 keys.
Editing text using the soft keys
22
Entering and editing text
You can use soft keys to edit text when you use features such as
Personal Directory, Redial List, and Callers List.
To edit an entry in your Personal Directory, press the Directory key, and
select the desired entry from your Personal Directory.
To edit text with the soft keys:
1. Press the Edit soft key.
2. Press the Left/Right navigation keys to move through the text.
3. Select the appropriate editing soft key for the operation you want to
perform.
4. If the character you want is not visible, press the More soft key to
access the next layer of soft keys.
5. To add non-alphanumeric symbols, press the Symbol soft key, and
perform the following:
a. Press the Up navigation key to access the symbols.
b. Press the Left/Right navigation keys to move to a specific
symbol.
c.
Press the Choose soft key to select a symbol.
6. Press the Next soft key to submit your changes.
Table 3 describes the soft key editing functions on your Avaya 1110 IP
Deskphone.
Table 3: Editing soft key description (Part 1 of 2)
Key
Description
Cancel
Action is cancelled.
Choose
Select a non-alphanumeric symbol (available
only after the Symbol soft key is selected).
Clear
Clear the input field.
Case
Switch the next character to either uppercase
or lowercase.
Delete
Backspace one character.
23
Entering and editing text
Table 3: Editing soft key description (Part 2 of 2)
Key
Description
Done/Select/Enter
Meaning depends on application.
Entering text using the USB keyboard
You can use the USB keyboard, when connected, to enter text in the tools
and graphical applications.
For number entry in phone applications (for example, when dialing), you
can use the keyboard to enter digits (0–9), as well as * and #. Other
characters are ignored.
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and
f8) to control the phone. Table 4 shows the function keys and their
associated action during phone calls.
Table 4: USB keyboard function keys during phone calls
Function key
Action
f1
Go to Handsfree mode
f2
Go to Headset mode
f3
Place the current call on hold
f4
Mute the current call
f5
Volume up
f6
Volume down
f7
Copy
f8
Quit
24
Connect the components
Connect the components
Before you begin
CAUTION
Damage to Equipment
Do not plug your Avaya 1110 IP Deskphone into a regular or
ISDN telephone jack. This results in severe damage to the
IP Deskphone. Consult your system administrator to ensure
that you plug your phone into a 10/100BaseT Ethernet jack.
CAUTION
Your Avaya 1110 IP Deskphone is designed for use in an
indoor environment only.
25
Connect the components
Figure 3: Release the phone from the stand
Wall-mount lever
WARNING Your Avaya 1110 IP Deskphone is shipped with its
stand locked in position. To release the phone from the stand,
press the Wall-Mount lever (see Figure 3) and gently rotate
the phone away from the stand a little. When you’re sure the
phone is released from the stand, press the Tilt lever and fully
rotate the phone away from the stand.
Use the following steps to connect the components of your phone.
1. Remove the stand cover. Pull upward on the center catch (see
Figure 4) and remove the stand cover from the stand base. The
cable routing tracks are now accessible in the stand base (see
Figure 5).
26
Connect the components
Figure 4: Remove the stand cover
2. Connect the AC power adapter (optional). Connect the AC power
adapter (not supplied) to the AC adapter jack in the bottom of the
phone (see Figure 5). Form a small bend in the cable, and then
thread the adapter cord through the channel in the stand base. Plug
the AC power adapter into the nearest AC power outlet.
Note: Your Avaya 1110 IP Deskphone supports both AC power and
Power over Ethernet (PoE), including IEEE 802.3af standard power.
To use AC power, use only the Avaya-approved AC power adapter
(RoHS Global Power Supply, PEC #: N0089601), which can be
ordered separately. To use Power over Ethernet (PoE) power, your
connected LAN must support PoE; an AC power adapter is not
required.
27
Connect the components
Figure 5: Avaya 1110 IP Deskphone connections
3. Install the handset. Plug the end of the handset cord with the short
straight section into the handset. Plug the end of the handset cord
with the long straight section into the handset jack on the back of the
phone (see Figure 5) marked with the symbol +. Form a small bend
in the cord, and then thread it through the channel in the stand base
marked with the symbol + so that it exits in the handset cord channel
on the right-hand side of the stand base (see Figure 4).
4. Install the LAN Ethernet cable. Plug one end of the supplied LAN
Ethernet cable into the LAN ethernet port on the back of your phone
(see Figure 5) marked with the symbol % and thread the cable
through the channel in the stand base marked with the symbol %.
Connect the other end of the cable to your LAN Ethernet connection.
5. Install the PC Ethernet cable (optional). If you are connecting your
PC Ethernet through the phone, plug one end of the PC Ethernet
cable (not supplied) into the PC ethernet port on the back of your
phone (see Figure 5) marked with the symbol ( and thread the
cable through the channel in the stand base marked with the symbol
28
Connect the components
(. Plug the other end of the cable into the LAN port on the back of
your PC.
Figure 6: Cable routing tracks and mounting holes
Method A
Method B
6. Wall-mount your phone (optional). Your Avaya 1110 IP
Deskphone can be mounted either by: (Method A) using the mounting
holes on the bottom of the phone stand, or (Method B) using a
traditional-style wall-mount box with an RJ-45 connector and a 15-cm
(6-inch) RJ-45 cord (not supplied).
Complete steps 1-5, as needed, before you wall-mount your phone:
Method A: Using the stand cover (part removed in step 1), mark the
wall-mount holes by pressing the bottom of the stand cover firmly
against the wall in the location where you wish to install the phone.
Four small pins on the bottom of the stand cover make marks on the
wall. Use the marks as a guideline for installing the wall-mount
screws (not supplied). Install the screws so that they protrude 3 mm
(1/8 inch) from the wall, and then position the phone stand mounting
holes (as shown in Figure 6, Method A) over the screw heads. You
may need to remove the phone from the wall to adjust the lower
screws. When the lower screws fit snugly, tighten the top screws.
Method B: Attach the 15-cm (6-inch) CAT5e cable (not supplied),
position the phone stand mounting holes (shown in Figure 6, Method
B) over the mounting rivets, push the phone onto the mounting rivets
and down, to lock the phone into position.
29
Connect the components
7. Replace the stand cover. Ensure that all cables are neatly routed
and press the stand cover into place until you hear an audible click.
8. Put the phone in the wall-mount position. If you wall-mounted your
phone, put it in the wall-mount position by pressing the Tilt Lever and
pushing the phone towards the stand until the phone is nearly parallel
with the stand. Release the Tilt Lever and continue to gently push the
phone towards the stand until you hear an audible click (from the
Wall-Mount lever). Ensure the phone is securely locked in position.
30
Telephone features
Telephone features
Your Avaya 1110 IP Deskphone has both server-based telephone
features and local (telephone-based) tools. Server-based telephone
features are accessed through the Telephone Options menu item on the
Services menu. Press the Services key once to access the Services
menu, which has the following menu items:
•
Telephone Options
— enables you or your system administrator to select and configure
server-based telephone features. For more information, see
Telephone Options below.
•
Password Admin
— enables you or your system administrator to manage the Station
Control Password (SCPW). For more information, see Station
Control Password on page 104.
•
Virtual Office Login and Test Local Mode (for Branch Office)
— are present only when your phone’s Class of Service is
configured for Virtual Office and Branch Office. For more
information, see “Using Virtual Office” on page 87.
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on all Avaya 1110 IP Deskphone
telephones. Consult your system administrator.
Telephone Options
The Telephone Options menu item provides you with access to the
following features on your Avaya 1110 IP Deskphone:
•
“Volume adjustment...” on page 33
•
“Contrast adjustment” on page 34
•
“Language...” on page 35
•
“Date/Time...” on page 36
•
“Local Dialpad Tone” on page 37
31
Telephone features
•
“Set Info” on page 37
•
“Diagnostics” on page 38
•
“Ring type...” on page 39
•
“Call timer” on page 40
•
“Live Dial Pad” on page 41
•
“Caller ID display order” on page 42
•
“Normal mode indication” on page 42
When an option has a submenu, an ellipses (...) appears after the option.
Using the Telephone Options menu:
1. Press the Services key.
2. Press the Up/Down navigation keys to
scroll up or down, and then locate
Telephone Options.
3. Press the Enter key.
1. Use Press the Up/Down navigation keys
to scroll up or down, and then locate an
option (for example, Contrast
adjustment).
2. Press the Enter key. The display
provides information required to adjust
your selection.
32
Telephone features
Select
Cancel
or
3. Choose one of the following:
— Press the Select context-sensitive
soft key to save any changes and
return to the Telephone Options
menu.
— Press the Cancel context-sensitive
soft key to keep existing setting and
return to the Telephone Options
menu.
Volume adjustment...
To adjust the volume, press the Services key, select Telephone
Options, and then select Volume adjustment…
Adjusting the volume:
1. Press the Up/Down navigation keys to
scroll up or down, and then locate one of
the following items:
— Ringer
— Handset listen
— On-Hook listening/dialing
2. Press the Enter key.
33
Telephone features
Down
Up
or
3. To increase or decrease the volume, do
one of the following:
or
— Press the Up or Down contextsensitive soft keys.
— Press the Up or Down navigation
keys.
Select
Cancel
or
4. Choose one of the following:
— Press the Select context-sensitive
soft key to save the volume level and
return to the Telephone Options
menu.
— Press the Cancel context-sensitive
soft key to keep existing
configurations.
Contrast adjustment
To adjust the LCD display screen contrast, press the Services key, select
Telephone Options, and then select Contrast adjustment.
Adjusting the display screen contrast:
Lower
Higher
or
or
1. To increase or decrease the display
contrast level, choose one of the
following:
— Press the Lower or Higher contextsensitive soft keys.
— Press the Up or Down navigation
keys.
34
Telephone features
Select
Cancel
or
2. Choose one of the following:
— Press the Select context-sensitive
soft key to save the contrast level
and return to the Telephone
Options menu.
— Press the Cancel context-sensitive
soft key to keep existing
configurations.
Language...
The LCD display is available in multiple languages. To choose a
language, press the Services key, select Telephone Options, and select
Language…
If the Language setting is password-protected, you must enter a
password (SCPW) to change the language. If you enter an incorrect
password, an error message is displayed. If you enter an incorrect
password more than three times, the password functionality is locked.
Contact your system administrator to unlock the password.
Selecting a language:
1. Press the Up/Down navigation keys to
scroll up or down, and then highlight the
desired language (for example, German
[Deutsche]).
35
Telephone features
Select
Cancel
or
2.
Choose one of the following:
— Press the Select context-sensitive
soft key to save the language and
return to the Telephone Options
menu.
— Press the Cancel context-sensitive
soft key to keep existing
configurations.
Date/Time...
Several date and time formats are available. Formats are based on the
12-hour and 24-hour clocks. To select the date and time format, press the
Services key, select Telephone Options, and then select Date/Time…
Selecting a date and time format:
1. Press the Up/Down navigation keys to
scroll up or down, and then highlight the
desired format. Sample formats appear
on the upper-right side of the display
area.
Select
Cancel
or
2. Choose one of the following:
— Press the Select context-sensitive
soft key to save the format and
return to the Telephone Options
menu.
— Press the Cancel context-sensitive
soft key to keep existing
configurations.
36
Telephone features
Local Dialpad Tone
The Local DialPad Tone option produces Dual-Tone Multi-Frequency
(DTMF) sounds, a single tone, or no sound when you press a key on the
dialpad. To choose a local dialpad tone, press the Services key, select
Telephone Options, and then select Local DialPad Tone.
Choosing a local dialpad tone:
1. Press the Up/Down navigation keys to
highlight one of the following dialpad
tones:
— None to disable all tones
— Short Click to enable a single tone
for all keys
— DTMF to turn on a separate DTMF
tone for each key
Select
Cancel
or
2. Choose one of the following:
— Press the Select context-sensitive
soft key to save the tone selection
and return to the Telephone
Options menu.
— Press the Cancel context-sensitive
soft key to keep existing
configurations.
Set Info
The Set Info option displays the following telephone-specific information:
•
General Info
•
Set IP Info
•
Ethernet Info
37
Telephone features
•
Server Info
•
Location Info
•
Encryption Info
To view telephone-specific information, press the Services key, select
Telephone Options, and then select Set Info.
Viewing telephone-specific information:
1. Press the Up/Down navigation keys to
scroll through the list to view the
telephone information.
Cancel
2. Press the Cancel context-sensitive soft
key to return to the Telephone Options
menu.
Diagnostics
The Diagnostics option displays the following telephone-specific
information:
•
Diag Tools (Ping, do Route Traces)
•
EtherStats (Speed, Auto Neg, CRC Errors, Collision)
•
IP Stats (Packet Info)
•
RUDP Stats (Msg receive/trans)
•
QOS Stats
•
DHCP Info
To view diagnostic information, press the Services key, select
Telephone Options, and select Diagnostics.
38
Telephone features
Viewing telephone-specific diagnostic information:
1. Press the Up/Down navigation keys to
scroll through the list of diagnostic
information.
Cancel
2. Press the Cancel context-sensitive soft
key to return to the Telephone Options
menu.
Ring type...
The Ring type… option configures the telephone’s ring tone. To choose a
ring type, press the Services key, select Telephone Options, and then
select Ring type…
Choosing a ring type:
1. Press the Up/Down navigation keys to
scroll up or down, and then highlight one
of the ring types.
Play
2. Press the Play context-sensitive soft key
to sample the ring tone.
39
Telephone features
3. Choose one of the following:
Select
— Press the Select context-sensitive
soft key to save the ring type and
return to the Telephone Options
menu.
Stop
— Press the Stop context-sensitive
soft key, and then use the Up/Down
navigation keys to select a different
ring type.
Cancel
— Press the Cancel context-sensitive
soft key to keep existing
configurations.
Call timer
The call timer measures how long you are on each call. To enable Call
timer, press the Services key, select Telephone Options, and then
select Call timer.
Enabling or disabling Call Timer:
On
Off
or
1. Choose one of the following:
— To turn on the call timer, press the
On context-sensitive soft key.
— To turn off the call timer, press the
Off context-sensitive soft key.
40
Telephone features
Select
Cancel
or
2. Choose one of the following:
— Press the Select context-sensitive
soft key to save the configuration
and return to the Telephone
Options menu.
— Press the Cancel context-sensitive
soft key to keep existing
configurations.
Live Dial Pad
Use Live Dialpad to dial a number using the telephone keypad without
having to pick up the handset, press the Handsfree key, or press the
Line (DN) key.
Note: Live Dialpad activates the primary DN key.
Configuring Live Dialpad
To configure Live Dialpad, press the Services key, select Telephone
Options, and then select Live Dial Pad
1. Press the Up/Down navigation keys to
scroll up or down, and then highlight one
of the following:
— On
— Off
Select
Cancel
or
2. Choose one of the following:
— Press the Select soft key to save the
configuration.
— Press the Cancel soft key to keep
existing configurations.
41
Telephone features
Caller ID display order
Caller ID display order appears in 2 formats:
•
Number, name (default)
•
Name, Number
Configuring Caller ID display order
Use the following procedure to configure Caller ID display order.
1. Press the Services key, select Telephone Options, and then select
Caller ID display order.
2. Press the Up/Down navigation keys to scroll up or down, and then
select one of the following:
— Number, name (default)
— Name, number
3. Press the Select soft key to save the configuration, else press the
Cancel key to cancel the modifications.
Normal mode indication
The Normal mode display indication can be On or Off when the IP
Deskphone is in normal mode.
Configuring Normal mode indication
Use the following procedure to configure Normal mode indication.
1. Press the Services key, select Telephone Options, and then select
Normal mode indication.
2. Press the Up/Down navigation keys to scroll up or down, and then
select one of the following:
— On
— Off
3. Press the Select soft key to save the configuration, else press the
Cancel key to cancel the modifications.
42
Telephone features
43
Local tools
Local tools
Your Avaya 1110 IP Deskphone has both local and server-based
telephone tools and features. This section discusses the various tools and
features available locally on your Avaya 1110 IP Deskphone. Many of
the tools and features discussed in this section are for administrator use
only. Do not make any changes unless instructed by an administrator.
Local tools and features are accessed through the Local tools menu.
Press the Services key twice to access this menu. Your system
administrator can establish a password for the Local tools menu. When
the password is enabled, a password prompt appears when you attempt
to access this menu. Use the dial pad to type the correct password, and
then press the Enter key. The Local tools menu appears. If the menu
does not appear, contact your system administrator.
The Local tools menu has the following menu options:
•
“1. Using the Preferences submenu” on page 45
•
“2. Using the Local Diagnostics submenu” on page 48
•
“3. Using the Network Configuration submenu” on page 50
•
“4. Using the Lock Menu” on page 50
Local tools menu options are preceded by numbers. Pressing the
associated number key on the dialpad triggers the corresponding feature
or tool. For example, when you are in the Local tools menu, you can
select the Local Diagnostics menu option by pressing the 2 key on the
dialpad.
The functions of some navigation keys on your Avaya 1110 IP
Deskphone vary depending on the situation. The navigation controls for
menus are described in Table 5
Table 5: Navigation controls for menus (Part 1 of 2)
Key
Function
Down arrow keys
Dislay next menu item.
Up arrow keys
Display previous menu item.
44
Local tools
Table 5: Navigation controls for menus (Part 2 of 2)
Key
Function
Left arrow key
Close the menu.
Right arrow key
Select the current menu item.
Enter key
Select the current menu item.
Enter digit on the
dialpad
Select correspondingly numbered menu item.
Cancel contextsensitive soft key
Exit the Local tools menu option or feature/tool.
When you are working in Edit mode, the first field of the item is highlighted
and a blinking cursor is to the right of the current edit position. The
navigation controls for Edit mode are described in Table 6.
Table 6: Navigation controls for Edit mode
Key
Function
Left arrow key
Delete a character in the edit field.
Enter key
Ends editing function.
Enter digit on the
dialpad
Inserts digits at current position
Asterisk (*)
Enters a dot (“.”) at current position.
1. Using the Preferences submenu
When you select the Preferences option from the Local tools menu, a
Preferences submenu appears. This submenu provides access to tools
used for controlling various local display preferences for your
Avaya 1110 IP Deskphone.
The Preferences submenu provides access to the following tools:
•
“1. Contrast” on page 46
45
Local tools
•
“2. Languages...” on page 46
•
“3. Backlight Timer” on page 47
1. Contrast
Use the Contrast tool to adjust the contrast of the LCD display screen on
your Avaya 1110 IP Deskphone.
To adjust the contrast of the LCD display screen, press the Services key
twice to open the Local tools menu, press the 1 key on the dialpad to
select the Preferences menu option, and then press the 1 key on the
dialpad to select the Contrast tool from the Preferences submenu.
Note: The initial contrast setting for the LCD display screen is
downloaded from the server when your telephone is first configured
by your system administrator. Selecting the Contrast tool from the
Preferences submenu in Local tools automatically sets the LCD
display screen contrast to the telephone’s local contrast setting, even
if the Cancel context-sensitive soft key is pressed.
Adjusting the LCD display screen contrast:
1. Press the Up/Down arrow keys to
increase or decrease the value for the
display screen contrast.
2. Press the Enter key to select the
currently displayed value and exits the
menu.
Cancel
3. Press the Cancel context-sensitive soft
key to exit the menu with no change.
2. Languages...
Use the Languages... tool to select the language used locally on your
Avaya 1110 IP Deskphone.
46
Local tools
Note: The Telephone Options menu is synchronized with the
selected language.
To access the local language tool , press the Services key twice to open
the Local tools menu, press the 1 key on the dialpad to select the
Preferences menu option, and then press the 2 key on the dialpad to
select the Languages... tool from the Preferences menu.
Selecting a local tools language:
1. Press the Up/Down navigation keys to
scroll up or down, and then highlight the
desired language (for example, German
[Deutsche]).
1. Press the Enter key to select the
desired language and exit the menu.
Cancel
2. Press the Cancel context-sensitive soft
key to exit the menu with no change.
3. Backlight Timer
Use the Backlight Timer tool to adjust how long the LCD display screen
remains lit when your phone is inactive.
To access the Backlight Timer tool, press the Services key twice to
open the Local tools menu, press the 3 key on the dialpad to select the
Preferences menu option, and then press the 1 key on the dialpad to
select the Backlight Timer tool from the Preferences menu.
Note: The backlight timer is displayed in the format xxx, where xxx is
a time in minutes or hours.
47
Local tools
Adjusting the Backlight Timer:
1. Press the Up/Down arrow keys to
increase or decrease the backlight timer.
— Available values for the backlight
timer are as follows:
5m (5 minutes)
15m (15 minutes)
30m (30 minutes)
1h (1 hour — default)
2h (2 hours)
Never (screen does not go black)
— Choosing a high backlight timer
value or Never, reduces the life span
of the display screen.
2. Press the Enter key to select the
desired backlight timer value and exit the
menu.
Cancel
3. Press the Cancel context-sensitive soft
key to exit the menu with no change.
2. Using the Local Diagnostics submenu
When you select the Local Diagnostics option from the Local tools
menu, a Local Diagnostics submenu appears. This submenu provides
access to tools used for monitoring and controlling the operation of your
Avaya 1110 IP Deskphone.
The Local Diagnostics submenu provides access to the following tools:
•
48
“1. IP Set&DHCP Information” on page 49
Local tools
•
“2. Network Diagnostic Tools” on page 49
•
“3. Ethernet Statistics” on page 49
•
“4. IP Network Statistics” on page 49
•
“5. DHCP Information” on page 50
•
“6. License Information” on page 50
•
“7. Certificate Information” on page 50
When in the submenu, press the Cancel context sensitive soft key to exit
the menu. When a Local Diagnostics tool is selected, use the Return
context-sensitive soft key to exit the tool and return to the Local
Diagnostics submenu.
Use the Return context-sensitive soft key to quickly gather information
and run tests. For example, you can check Ethernet Statistics (submenu
option 3), press the Return context-sensitive soft key to return to the
Local Diagnostics submenu, and then select Network Diagnostics
Tools (submenu option 2) to ping an IP address.
1. IP Set&DHCP Information
The system administrator can use the IP Set&DHCP tool to view reports
about IP set and DHCP operation.
2. Network Diagnostic Tools
The system administrator can use the tools of Network Diagnostic
Tools menu to diagnose network problems.
3. Ethernet Statistics
The system administrator can use the Ethernet Statistics tool to view
reports about Ethernet operation.
4. IP Network Statistics
The system administrator can use the IP Networks Statistics tool to view
reports about network operation.
49
Local tools
5. DHCP Information
The system administrator can use the DHCP Information menu to view
DHCP related information.
6. License Information
The system administrator can use the License Information menu to view
license related information.
7. Certificate Information
The system administrator can use the Certificate Information to view
certificate related information.
3. Using the Network Configuration
submenu
When you select the Network Configuration option from the Local tools
menu, network configuration data appears for your Avaya 1110 IP
Deskphone. This tool is for administrator use only.
4. Using the Lock Menu
When you select the Lock Menu option from the Local tools menu, a
Lock Menu submenu appears. This submenu provides access to tools
used for controlling access to the Local tools menu itself or various
Local tools menu options. This tool is for administrator use only.
50
Making a call
Making a call
This section describes features associated with making a call. You can
make a call from your Avaya 1110 IP Deskphone using any of the
following methods:
•
“Using Off-hook dialing” on page 51
•
“Using On-hook Dialing” on page 52
•
“Using Predial” on page 52
•
“Using Ring Again” on page 53
•
“Using Last Number Redial” on page 55
•
“Using Speed Call” on page 56
•
“Using System Speed Call” on page 57
Using Off-hook dialing
1. Lift the handset.
2. Dial the number.
3. To terminate the call, choose one of the
following:
or
— Replace the handset into the cradle.
— Press the Goodbye key.
(Goodbye)
51
Making a call
Using On-hook Dialing
1. Leave the handset in the cradle.
2. Press the line (DN) key.
3. When the dial tone sounds, dial the
number.
4. When the called party answers, lift the
handset.
5. To terminate the call, choose one of the
following:
or
— Replace the handset into the cradle.
— Press the Goodbye key.
(Goodbye)
Using Predial
Use the Predial feature to enter, preview, and edit numbers before
dialing.
To use Predial:
1. Without selecting the line key, enter the
number to be dialed.
52
Making a call
2. Choose one of the following:
— Lift the handset to dial the number.
or
— Press the line key (DN) to dial the
number.
3. If the Line key is used to dial the number,
lift the handset when the called party
answers.
To edit a Predial number:
1. Use the dialpad to enter the number.
Clear
Delete
2. Choose one of the following:
or
— To erase all numbers, press the
Clear context-sensitive soft key.
Reenter the numbers to be dialed.
— To change one number at a time,
press the Delete context-sensitive
soft key to backspace. Re-enter the
number.
3. Press the line key to dial the number.
Using Ring Again
Use the Ring Again feature if you receive a busy tone or if there is no
answer. Your IP Deskphone rings when the person you called becomes
available. Ring Again automatically redials the number.
53
Making a call
To activate Ring Again:
1. Dial a number and receive a busy tone
or no answer.
RngAgn
or
2. Choose one of the following:
— Press the Ring Again contextsensitive soft key.
— Enter the Ring Again Activate FFC.
To call a Ring Again party when you receive notification:
1. After receiving the notification ring, lift
the handset.
RngAgn
2. Press the Ring Again context-sensitive
soft key to automatically dial the number.
To deactivate Ring Again before notification:
RngAgn
Choose one of the following:
— Press the Ring Again contextsensitive soft key a second time.
or
54
— Enter the Ring Again Deactivate
FFC.
Making a call
Using Last Number Redial
Use the Last Number Redial feature to automatically redial the last dialed
number.
To use Last Number Redial:
Choose one of the following:
1. To redial using the handset:
or
— Lift the handset.
— Press the line (DN) key.
2. To redial without lifting the handset,
press the line (DN) key twice (the last
number dialed is automatically redialed).
55
Making a call
Using Speed Call
Use the Speed Call feature to place internal and external calls by dialing a
one-, two-, or three-digit code to store, edit, and automatically dial
frequently called telephone numbers.
To store a Speed Call number:
SpcCtl
1. Press the Speed Call Controller
context-sensitive soft key. The triangular
icon flashes, indicating programming
mode.
2. At the prompt:
— Enter a one-, two-, or three-digit
code (0-999).
— If required, dial the access code.
— Enter the telephone number
(internal, external or long-distance
number).
SpcCtl
3. Press the Speed Call Controller
context-sensitive soft key again to save
the code and number. The flashing icon
turns off.
To make a Speed Call:
1. Lift the handset.
56
Making a call
SpcCtl
2. Press the Speed Call Controller
context-sensitive soft key.
3. Dial the Speed Call code to
automatically dial the number.
Using System Speed Call
Use the System Speed Call feature to dial Speed Call codes that override
dialing restrictions placed on your telephone.
To make a System Speed Call:
1. Lift the handset.
SScUsr
SScCtl
or
2. Choose one of the following:
— Press the System Speed Call
context-sensitive soft key.
— Press the System Speed Call
Controller (SScCtl) key.
3. Dial the Speed Call code to
automatically dial the number.
57
Answering a call
Answering a call
Each incoming call causes the telephone to ring and the Message
Indicator lamp to flash.
To answer a call:
Lift the handset.
Note: Do not use the Line (DN) key to anwer a call.
While on an active call
This section describes the following features, available during an active
call:
•
“Placing a call on hold” on page 58
•
“Transferring a call” on page 59
•
“Using Timed Reminder Recall” on page 60
•
“Using Call Park” on page 61
•
“Recording a Calling Party Number” on page 63
•
“Tracing a malicious call” on page 64
Placing a call on hold
Use the Hold feature to place an active call on hold.
58
While on an active call
To place a call on hold:
Press the Hold key.
(Hold)
To retrieve a call on hold:
Press the line (DN) key.
Transferring a call
Use the Transfer feature to redirect a call to the appropriate person.
To transfer a call to a third party:
Trans
1. Press the Transfer context-sensitive soft
key. The other party is put on hold and a
dial tone sounds.
2. Dial the DN to which you are transferring
the call.
Trans
3. When that number rings or a person
answers, press the Transfer contextsensitive soft key to connect the calling
party.
59
While on an active call
To return to the original call, if the transfer is incomplete:
If the person called is not available,
press the Line (DN) key to reconnect to
the original call.
Using Timed Reminder Recall
Use the Timed Reminder Recall feature to receive a reminder tone when
a transferred call is not answered.
To use Timed Reminder Recall:
Trans
1. Press the Transfer context-sensitive soft
key. The call is put on hold.
2. Dial the number to which you are
transferring the call.
Trans
or
3. Choose one of the following to start the
recall timer:
— Press the Transfer context-sensitive
soft key.
— Replace the handset before the
extension answers.
Note: If the transfer is complete, the
recall timer stops.
60
While on an active call
If the transferred call is not answered, your telephone rings:
1. Lift the handset to reconnect to the
original caller.
2. Choose one of the following:
Trans
— Press the Transfer context-sensitive
soft key and repeat the transfer.
or
— If the transfer is picked up while you
are on the line, press the Goodbye
key to complete the transfer.
(Goodbye)
Using Call Park
Use the Call Park feature to hold temporarily (park) and retrieve a call
from any telephone. Using Call Park does not tie up a line. When
configured network-wide, Call Park can be used across networks. A
System Park extension can be configured to automatically park most
calls.
To park a call on the System Park DN or your own DN:
Park
Park
During an active call, press the Park
context-sensitive soft key twice.
Note: By default, the call is parked on
your DN unless a System Park DN is
enabled to automatically park calls on
the system.
61
While on an active call
To park a call on a DN other than the System Park DN or your own
DN:
Park
1. Press the Park context-sensitive soft
key.
2. Dial the DN where you want to park the
call.
Park
3. Press the Park context-sensitive soft
key.
To park a call using the SPRE code or FFC:
Trans
Conf
or
1. Choose one of the following:
— Press the Transfer context-sensitive
soft key.
— Press the Conference contextsensitive soft key.
2. Dial the Call Park FFC.
3. To use an alternate DN from the System
Park DN or your own DN, dial the DN
where you want to park the call.
Otherwise, proceed to step 4.
62
While on an active call
Trans
Conf
or
4. Choose one of the following:
— Press the Transfer context-sensitive
soft key.
— Press the Conference contextsensitive soft key.
To retrieve a parked call:
1. Lift the handset.
Park
2. Press the Park context-sensitive soft
key.
3. Dial the DN where you parked the call.
Note: If a parked call is not retrieved
within a specified period of time, it rings
back to your telephone.
Recording a Calling Party Number
Use the Calling Party Number feature to record a caller’s number, or to
charge a call to an account number, during an established call.
To record a caller’s number for accounting purposes:
CParty
1. Press the Call Party context-sensitive
soft key. The caller is placed on hold.
63
While on an active call
2. Dial a charge account number or the
caller’s number.
Note: For information on using the
Charge key, see “Charging a call or
charging a forced call” on page 77.
CParty
3. Press the Call Party context-sensitive
soft key to return to the call.
Tracing a malicious call
Use the Call Trace feature to trace nuisance calls within your system.
Note: This is not a default feature. Contact your system administrator
to configure this feature on your telephone.
To activate Call Trace:
Trans
Conf
or
1. Choose one of the following:
— Press the Transfer context-sensitive
soft key.
— Press the Conference contextsensitive soft key.
2. Dial the SPRE code followed by 83 or
dial the Call Trace FFC to automatically
reconnect.
Note: Contact your system administrator for the Call Trace feature
SPRE code.
64
While away from your desk
While away from your desk
You can use the following features when you are away from your desk:
•
“Using Call Forward” on page 65
•
“Using Internal Call Forward” on page 66
•
“Using Remote Call Forward” on page 67
•
“Securing your telephone” on page 69
Using Call Forward
Use the Call Forward feature to direct incoming calls to ring on another
line (DN). If the telephone is ringing, the call cannot be forwarded.
To forward your calls or change the forward number:
Fwd
1. Choose one of the following:
— Press the Forward context-sensitive
soft key.
— Lift the handset and enter the Call
Forward All Calls Activate FFC.
2. Dial the DN where you want to forward
your calls.
Fwd
3. Press the Forward context-sensitive soft
key.
65
While away from your desk
To deactivate Call Forward:
Fwd
Choose one of the following:
or
•
Press the Forward context-sensitive soft
key.
•
Lift the handset and enter the Call
Forward All Calls Deactivate FFC.
To reinstate Call Forward to the same number:
Fwd
Fwd
Press the Forward context-sensitive soft
key twice.
Using Internal Call Forward
Use Internal Call Forward to accept only calls originating at internal DNs
to ring at another DN. Calls originating outside your telephone system still
ring at your telephone. Current incoming calls cannot be forwarded.
To forward internal calls:
1. Lift the handset and enter the Internal
Call Forward Activate FFC.
2. Dial the DN to which you are forwarding
your internal calls.
66
While away from your desk
3. Return the handset to the handset
cradle.
To deactivate Internal Call Forward:
Lift the handset and enter the Internal
Call Forward Deactivate FFC.
Using Remote Call Forward
Use the Remote Call Forward feature (from any telephone other than
your own) to forward calls to any telephone.
To activate Remote Call Forward:
1. Lift the handset.
2. If you are calling from a telephone
outside the system, dial your direct
system access number and wait for the
dial tone.
3. Dial the Remote Call Forward Activate
FFC to activate the feature.
4. Dial your Station Control Password. A
dial tone sounds.
67
While away from your desk
5. Choose one of the following:
— Dial your DN.
or
— To forward calls to the previous call
forward telephone number, press
the # key. (Do not perform steps 6
and 7.)
6. Dial the number to which you are
forwarding calls. If calls are forwarded to
an invalid number, a fast busy signal
sounds.
7. Press the # key.
To deactivate Remote Call Forward:
1. Lift the handset.
2. If you are calling from a telephone
outside the system, dial the direct
system access number and wait for the
dial tone.
3. Dial the Remote Call Forward
Deactivate FFC.
4. Dial your Station Control Password.
68
While away from your desk
5. After you hear the dial tone, dial your
DN.
6. Press the # key.
Securing your telephone
Use the Electronic Lock feature to prevent others from making calls from
your telephone. The Electronic Lock feature is controlled using the
corresponding Flexible Feature Codes (FFC) and your Station Control
Password (SCPW).
To lock your telephone:
1. Lift the handset.
2. Dial the Electronic Lock Activate
Flexible Feature Code (FFC).
3. Dial your Station Control Password.
4. Choose one of the following:
(Goodbye)
or
— If you are dialing locally, press the
Goodbye key.
— If you are dialing the FFC remotely,
dial your DN.
69
While away from your desk
To unlock your telephone:
1. Lift the handset.
2. Dial the Electronic Lock Deactivate
FFC.
3. Dial your Station Control Password.
4. Choose one of the following:
(Goodbye)
or
— If you are dialing locally, press the
Goodbye key.
— If you are dialing the FFC remotely,
dial your DN.
70
Talking with more than one person
Talking with more than one
person
Use the following features to enable conversations between more than
two people:
•
“Setting up a conference call” on page 72
•
“Using Group Call” on page 73
71
Talking with more than one person
Setting up a conference call
Use the Conference feature to set up a conference call for a maximum of
three or six people including yourself. The maximum number of people
the conference feature supports depends on the configuration of your
telephone.
To set up a conference call:
Conf
1. While on a call, press the Conference
context-sensitive soft key to place the
party on hold. You hear a dial tone.
2. Dial the number of the person you want
to add to the conference call. You can
talk privately to the person you are
adding at this time.
Conf
3. Press the Conference context-sensitive
soft key a second time to conference all
parties together.
If the person you attempt to add to the conference is unavailable:
1. Press the Goodbye key.
(Goodbye)
2. Press the line (DN) key to return to your
original call.
72
Talking with more than one person
Using Group Call
Use the Group Call feature to automatically call members of a predefined
group, one at a time, until all members answer.
To call group members:
1. Lift the handset.
2. Enter the Group Call FFC.
— The feature automatically calls all
group members.
— The telephone numbers of the group
members appear on the display as
they answer.
Note 1: After everyone in the group has
answered, only the person who made
the group call can put the call on hold.
Note 2: When a person in your group is
on a conference call or another group
call, they are not connected to your
group call.
73
Talking with more than one person
To answer a group call:
1. Lift the handset. Note the following about
notification tones:
— If you are on a call and receive three
10-second tones, this is the
notification of a group call on your
current extension.
— If you are on a call on another line
when a group call is made, you
receive a long tone through the
handset or speaker.
— If you are already on a conference
call or another group call, you do not
receive notification of a group call.
To end a group call:
Press the Goodbye key.
(Goodbye)
74
Note: When the person who made the
group call disconnects, the call
terminates for all members of the group.
However, the members of the group call
can disconnect from the call and not
affect other members on the call.
Working without interruption
Working without interruption
This section describes the Activating Make Set Busy feature, which
provides uninterrupted work time.
Note: Uninterrupted work time can also be obtained by forwarding
your calls to another telephone number (see Using Call Forward on
page 65) or directing your calls to your voice mailbox.
Activating Make Set Busy
Use the Make Set Busy feature to make your telephone appear busy to all
callers.
To activate Make Set Busy:
Lift the handset and enter the Make Set
Busy Activate FFC.
To deactivate Make Set Busy:
Lift the handset and enter the Make Set
Busy Deactivate FFC.
75
Additional call features
Additional call features
Contact your system administrator to determine if the following call
features are available on your telephone.
•
“Using Call Page Connect to make an announcement” on page 76
•
“Charging a call or charging a forced call” on page 77
•
“Using Enhanced Override” on page 80
•
“Using Forced Camp-on” on page 81
•
“Overriding a busy signal” on page 83
•
“Using Privacy Release” on page 83
•
“Using Radio Page” on page 84
Using Call Page Connect to make an
announcement
Use the Call Page Connect feature to make an announcement over a
paging system.
Note: A Page key on an attendant console overrides and disconnects
the telephones. The telephones must reaccess the page trunk.
To connect to Call Page:
1. Lift the handset.
2. Dial the Page Trunk Access Code to
complete the connection to the page
system.
3. Make your announcement.
76
Additional call features
4. Press the Goodbye key.
(Goodbye)
Charging a call or charging a forced call
Use the Call Charge feature to charge a call to a specific account.
The Forced Charge feature charges long-distance calls from a telephone
restricted to local calls.
To charge a local or long-distance call to an account before you dial:
1. Lift the handset.
Charge
2. Choose one of the following:
— Press the Charge context-sensitive
soft key.
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. When the dial tone sounds, dial the
number.
77
Additional call features
To charge a call in progress:
Trans
Conf
or
1. Choose one of the following:
— Press the Transfer context-sensitive
soft key.
— Press the Conference contextsensitive soft key.
Charge
or
2. Choose one of the following:
— Press the Charge context-sensitive
soft key.
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. Press the line (DN) key to return to the
call.
To charge a call to an account when you transfer a call:
Trans
78
1. Press the Transfer context-sensitive soft
key. The call is on hold.
Additional call features
Charge
or
2. Choose one of the following:
— Press the Charge context-sensitive
soft key.
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. After the dial tone, dial the number to
which you are transferring the call.
Trans
5. Press the Transfer context-sensitive soft
key when you hear the telephone ring.
Note: You can talk privately to the
person at the transfer number before you
press the Transfer context-sensitive soft
key.
To charge a call to an account when you add someone to a
conference call:
Conf
1. Press the Conference context-sensitive
soft key. The call is placed on hold.
79
Additional call features
Charge
2. Choose one of the following:
— Press the Charge context-sensitive
soft key.
or
— Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. Dial the number of the person you want
to add to the conference.
Conf
5. Press the Conference context-sensitive
soft key.
Using Enhanced Override
Use the Enhanced Override feature to override an active call after you
attempt a Forced Camp-on. Use Enhanced Override to make a call or a
consultation call, such as placing a call on hold and calling another party.
To use Enhanced Override:
You receive a busy signal after dialing a
telephone number.
80
Additional call features
1. Enter the Override FFC to initiate a
Forced Camp-on.
— If either person on the call
disconnects at this time, you receive
an overflow (fast busy or engaged)
signal.
EnhOvr
or
(Goodbye)
2. Enter the Override FFC again.
— The other two people on the call
receive an override tone and a
conference call is established
between the three of you. If anyone
disconnects, the other two people
remain connected.
3. To terminate the call, press the
Goodbye key.
Using Forced Camp-on
Use the Forced Camp-on feature to automatically ring another telephone
(internal or external) immediately after that telephone disconnects from its
current call.
To use Forced Camp-on:
You receive a busy signal after dialing a
telephone number.
81
Additional call features
1. Enter the Override FFC, to initiate a
Forced Camp-on.
Note: The person you called receives a
tone, and you receive a ring signal or a
busy signal, depending on the options
chosen. You are now camped-on to the
number you dialed.
2. Return the handset to the cradle.
— When the person you called finishes
their call, your telephone
automatically dials the number and
both telephones ring.
Answering a call camped-on to your extension:
When your telephone rings, lift the
handset.
Note: You can program your telephone
for either Camp-on or Call Waiting, but
not both.
82
Additional call features
Overriding a busy signal
Use the Override feature to override a busy signal and interrupt another
call.
To override a busy signal:
You receive a busy signal after dialing a
telephone number.
1. Enter the Override FFC.
— The people in the targeted call
receive a tone for approximately 1
second. After Override joins you to
their call, a short tone repeats every
16 seconds.
(Goodbye)
2. To terminate the call, press the
Goodbye key.
Using Privacy Release
Use the Privacy Release feature to enable one or more people who share
your DN to join a call.
83
Additional call features
To use Privacy Release in an established state:
PrvRls
Press the Privacy Release context-sensitive
soft key during a call.
— People can join the call by pressing
the shared number (DN) key on their
telephone (Multiple Appearance DN
feature).
Using Radio Page
Use the Radio Page feature to page a person and stay on the line until
they answer. The paged person answers the call after entering a special
Page Meet-me code from any telephone.
To use Automatic Preselection (Meet-me page):
1. Lift the handset.
2. Dial the Radio Paging Access FFC.
— The paging tone sounds (two beeps
followed by a dial tone).
3. Dial the number of the party you want to
page.
— After dialing, the ringback tone
sounds.
Note: The paged person can use any
telephone to enter a Radio Paging
Answer FFC, plus their own DN number.
84
Additional call features
(Goodbye)
or
4. If your call goes unanswered for a preset
time period and a 15-second highpitched tone sounds followed by silence,
press the Goodbye key or replace the
handset.
To use Automatic Post-selection:
The called party is either busy on the telephone or away from their desk.
To page the called party, you do not need to redial the number of the
called party.
RadPag
1. Press the Radio Page context-sensitive
soft key.
— A special dial tone sounds.
2. Dial the Radio Paging Access FFC.
— The ringback tone sounds.
Note: The paged person can use any
telephone to enter a Radio Paging
Answer FFC, plus their own DN number.
(Goodbye)
or
3. If your call goes unanswered for a preset
time period and a 15-second highpitched tone sounds, followed by
silence, press the Goodbye key or
replace the handset.
85
Additional call features
To answer a Radio Page:
If you carry a Radio Pager, a page indicates that someone dialed your
DN. If the Radio Page system is configured to function in Meet-me mode,
you can answer the page call from any telephone.
1. Lift the handset.
2. Dial the Radio Paging Answer FFC.
— The paging tone sounds.
3. Dial your own DN to connect to the
paging caller. If the caller has
disconnected, a steady high-pitched
(number unavailable) tone sounds.
86
Additional phone features
Additional phone features
The following features are described in this section:
•
“Secure Communication” on page 87
•
“Using Virtual Office” on page 87
•
“Using Media Gateway 1000B” on page 98
Secure Communication
Your Avaya 1110 IP Deskphone supports secure communication with
other Avaya IP Deskphones by encrypting your calls using a Pre-Shared
Key (PSK). If the PSK feature is enabled on both Avaya IP Deskphones,
a PSK security icon (:) is displayed on the LCD screen when a secure
communication link is established. Consult your system administrator to
find out if this feature is enabled on your IP Deskphone.
Using Virtual Office
The Virtual Office feature provides a service you can use while you are
away from your desk to transfer calls, and all your office telephone
features, to a remote telephone. Virtual Office makes this possible by
allowing you to use another IP Deskphone (the Remote phone) to log in
to your own home or office IP Deskphone (the Office phone). After you
log in, you can access the DNs, key layout, and voicemail features that
are configured on your own home or office IP Deskphone.
To use Virtual Office, you need your DN and preconfigured Station
Control Password (SCPW). You must activate Virtual Office on your
Office phone before you can connect to it from a Remote phone. See
“Logging in to Virtual Office” on page 89.
Note: Consult your system administrator to verify if the Virtual Office
feature is available for your use.
87
Additional phone features
You can use an IP Deskphone as a Remote phone to connect to your
Avaya 1110 IP Deskphone even if it is a different IP Deskphone model.
Table 7 shows the IP Deskphones on which you can use Virtual Office to
connect to your Avaya 1110 IP Deskphone.
Table 7: Virtual Office connection availability
IP Deskphone model
Avaya 1110 IP Deskphone
Possible to log in to the 1110?
Yes
Avaya 1120E IP
Deskphone
Yes, with restrictions
Avaya 1140E IP
Deskphone
Yes, with restrictions
Avaya 1150E IP
Deskphone
No
Avaya 1165E IP
Deskphone
Yes, with extra key restrictions
Avaya 1210 IP Deskphone
Yes, with extra key restrictions
Avaya 1220 IP Deskphone
Yes, with extra key restrictions
Avaya 1230 IP Deskphone
Yes, with extra key restrictions
IP Phone 2001
Yes
IP Phone 2002
Yes, with restrictions
IP Phone 2004
Yes, with restrictions
Avaya 2007 IP Deskphone
Yes, with restrictions
Avaya 2033 IP Conference
Phone
Yes, with restrictions
Avaya 2050 IP Softphone
Yes, with restrictions
Note 1: When logged into an Avaya 1110 IP Deskphone from
another IP Deskphone using Virtual Office, your IP Deskphone is
limited to the features available on the Avaya 1110 IP Deskphone.
Note 2: A Virtual Office login to an Avaya 1110 IP Deskphone from
another IP Deskphone is blocked in certain situations. Consult your
system administrator.
88
Additional phone features
Logging in to Virtual Office
If the IP Deskphone is configured for Virtual Office, the Virtual soft key is
displayed, as shown in Figures 7.
Figure 7: Virtual Soft key — small phone
89
Additional phone features
To activate Virtual Office from this IP Deskphone on your Office IP
1. Press the Virtual Soft key.
2. At the prompt, enter your user ID.
3. Press the Enter key.
4. At the prompt, enter the home Station
Control Password (SCPW).
A successful login transfers all the
features, time, date, and tones to your
Remote telephone from your Office
telephone.
Note 1: If the user ID is not found locally,
the message “Locating Remote Server”
is displayed.
Note 2: After three failed login attempts,
wait 1 hour before attempting to log in
again, or contact your system
administrator to reset your password.
Note 3: Your Virtual Office session
expires after a fixed period of time,
(determined by your system
administrator).
Deskphone:
Using Virtual Office on your Remote telephone
Because the display characteristics, including size, vary from one IP
Deskphone model to the next, your Office Avaya 1110 IP Deskphone
90
Additional phone features
display is different on each Remote phone. Figures 8 to 10 show LCD
displays of various IP Deskphones when they are logged on to an
Avaya 1110 IP Deskphone using Virtual Office.
Figure 8 shows an Avaya 1120E IP Deskphone logged in as a Remote
phone to an Avaya 1110 IP Deskphone Office phone.
Figure 8: Avaya 1120E IP Deskphone logged in to an
Avaya 1110 IP Deskphone
91
Additional phone features
Figure 9 shows an Avaya 1140E IP Deskphone logged in as a Remote
phone to an Avaya 1110 IP Deskphone Office phone.
Figure 9: Logged in to an Avaya 1110 IP Deskphone using an
Avaya 1140E IP Deskphone
92
Additional phone features
Figure 10 shows an Avaya 2050 IP Softphone logged in as a Remote
phone to an Avaya 1110 IP Deskphone Office phone.
Figure 10: Logged in to an Avaya 1110 IP Deskphone using
an Avaya 2050 IP Softphone
Note 1: On the displays of the IP Phone 2002, IP Phone 2004,
Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and
Avaya 2050 IP Softphone, the feature keys remain empty (except for
the appearance of your DN), because your Avaya 1110 IP
Deskphone does not support feature keys.
Note 2: A User information line appears on all displays listing the
number of your office telephone.
Using Virtual Office on your Office telephone
Figure 11 shows the Avaya 1110 IP Deskphone display when the phone
is logged out due to remote access.
93
Additional phone features
Figure 11: Office phone displays the message Logged Out
When activated for Virtual Office by a Remote telephone, your Office
telephone is logged out and no longer operational. If this is the case when
you return to your office, you can disconnect the remote login and regain
control of your Office phone. If you do not disconnect the remote login,
your Virtual Office session expires after a fixed period of time, determined
by your system administrator.
94
Additional phone features
To regain operation of a telephone being used for Virtual Office:
Choose one of the following:
Home
or
— To completely disconnect your
Office telephone from the Remote
telephone:
a. Press the Home context-sensitive
soft key.
b. Enter your User ID and password
(this logs the Office telephone back
on to your office network).
Vrtual
— Press the Virtual context-sensitive
soft key to log in to another IP
Deskphone, and your telephone
becomes a Remote telephone.
Logging out of Virtual Office
To log out of Virtual Office, press the Virtual soft key.
Automatic log out from Virtual Office
Your remote Virtual Office IP Deskphone may be configured to
automatically log out of Virtual Office after a predetermined period of
inactivity. When automatic logout is about to occur, the following message
is displayed on the IP Deskphone: "Logout phone now?"
Press Yes to allow the IP Deskphone to log out of Virtual Office or press
No to remain logged in to Virtual Office and reset the IDLE timer. If no key
is pressed, the IP Deskphone logs out of Virtual Office.
Emergency calls on your Remote IP Deskphone
If you make an emergency call while logged in to Virtual Office on a
Remote IP Deskphone, the call is placed to the local emergency service,
not to your home office emergency service.
Note: Some IP Deskphones are configured as Virtual Office-only
telephones and have no assigned DN. However, these IP
95
Additional phone features
Deskphones can still be used to make emergency calls. “Emergency
Calls only“ is displayed on the IP Deskphone display when not logged
in to Virtual Office. When the phone goes off-hook, dial tone is
available for emergency calls only. All other calls are restricted.
Troubleshooting Virtual Office
Virtual Office can display error messages on-screen. Table 8 lists error
messages and describes actions to correct the causes.
Table 8: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message
Probable Cause
Actions
Busy, try again
Remote IP
Deskphone is active
(not idle).
Wait for remote IP
Deskphone to
become idle and try
again.
ACD is logged in.
Log out ACD IP
Deskphone before
Virtual Office from
another IP
Deskphone.
Make Set Busy is
inactive on ACD IP
Deskphone.
Configure Make Set
Busy active on ACD
IP Deskphone.
Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Notify system
administrator.
Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (1)
Invalid ID (2)
96
Additional phone features
Table 8: Troubleshooting Virtual Office (Part 2 of 3)
Displayed Message
Probable Cause
Actions
Invalid ID (3)
Incorrect User ID
entered.
Enter correct User ID.
User ID in
Gatekeeper database
points to originating
Call Server.
Notify system
administrator.
Locked from Login
Three failed attempts
to enter the correct
Station Control
Password.
Wait one hour for the
lock to clear
automatically, or
notify system
administrator to clear
lock.
Permission Denied
(1)
Remote telephone
has no Station
Control Password.
Notify system
administrator.
Permission Denied
(3)
Incorrect User ID
entered.
Enter correct User ID.
Remote telephone
has no Station
Control Password.
Notify system
administrator.
Incorrect User ID
entered.
Enter correct User ID.
Attempt to log in to a
remote IP Phone
2004 or Avaya 2050
IP Softphone from an
Avaya 1110 IP
Deskphone (some
restrictions apply).
Go to an IP Phone
2004 or Avaya 2050
IP Softphone and try
again, or consult your
local system
administrator.
Permission Denied
(4)
97
Additional phone features
Table 8: Troubleshooting Virtual Office (Part 3 of 3)
Displayed Message
Probable Cause
Actions
Permission Denied
(6)
Incorrect User ID
entered.
Enter correct User ID.
Incorrect Station
Control Password
entered.
Select Retry, and try
again with the correct
Station Control
Password.
Server Unreachable
(1)
Network problem.
Notify system
administrator if the
problem persists.
Server Unreachable
(2)
Network problem.
Notify system
administrator if the
problem persists.
VOUD configured on
TN
Remote IP
Deskphone does not
have VOUA Class of
Service.
Notify system
administrator.
Using Media Gateway 1000B
The Media Gateway 1000B (MG 1000B) provides a means of extending
CS 1000 Release 4.5 features to one or more remotely located branch
offices using the Branch Office feature. A branch office is a remote
location in the network where IP Deskphones, PSTN access, and TDM
telephones are located. Contact your system administrator to see if these
functions are available for your use.
The Media Gateway 1000B (MG 1000B) telephone can operate in Normal
or Local Mode.
Normal Mode
The telephone registers with the Main Office and receives telephone
services from the Main Office. At any time during Normal Mode, you can
check Local Mode functionality (make and receive calls) by enabling
Local Mode and returning to Normal Mode. After testing, you can return to
98
Additional phone features
Normal Mode (see “Using Resume Normal Mode” on page 100) or by
waiting for 10 minutes.
Local Mode
If the WAN connection fails, the IP Deskphone loses communication with
the Main Office Telephone Preference Service (TPS). It then registers
with the MG 1000B and receives telephone services from the MG 1000B.
When in Local Mode, the telephone displays the message LOCAL
MODE.
This section provides more information on the following topics:
•
Using Test Local Mode
•
Using Resume Normal Mode
•
Troubleshooting MG 1000B
Using Test Local Mode
Use Test Local Mode to check Local Mode functionality (make and
receive telephone calls). Test Local Mode is useful when provisioning has
changed for an IP Deskphone on an MG 1000B Controller.
1. Press the Services key.
(Services)
2. Press the Up/Down navigation keys to
scroll up or down, and then highlight
Test Local Mode.
3. Press the Enter key (the telephone
resets and registers back to the Main
Office).
99
Additional phone features
Using Resume Normal Mode
Use the Resume Normal Mode command to return to Normal Mode after
testing survival functionality.
Note: If you do not use the Resume Normal Mode command after
testing, the telephone automatically returns to Normal Mode in 10
minutes.
1. Press the Services key.
(Services)
2. Press the Up/Down navigation key to
scroll and highlight Resume Normal
Mode.
3. Press the Enter key (the telephone
registers back to the main office).
Troubleshooting MG 1000B
The MG 1000B can display error messages on-screen. Table 9 lists error
messages and describes actions to correct the causes.
Table 9: Troubleshooting MG 1000B (Part 1 of 2)
Display Message
Probable Cause
Actions
Local Mode
Test Local Mode.
Press the Services
key, and then select
Resume Normal
Mode.
Network problem.
Contact system
administrator if
problem persists.
100
Additional phone features
Table 9: Troubleshooting MG 1000B (Part 2 of 2)
Display Message
Probable Cause
Actions
Local Mode
Gatekeeper unable to
find end point from
Branch User ID.
Notify system
administrator.
Branch User ID not
found in any
equipped TN.
Notify system
administrator.
Invalid ID (1)
Local Mode
Invalid ID (2)
101
Using Hospitality features
Using Hospitality features
Hospitality features are intended for hotel operations. The following
features are discussed in this section:
•
“Configuring Automatic Wake-Up” on page 102
Configuring Automatic Wake-Up
Use the Automatic Wake-Up feature to receive a timed reminder call.
From your telephone, you can program the system to automatically place
a call to you at a predetermined time. When you answer the call, recorded
music plays for up to 30 seconds, followed by a prerecorded
announcement or the attendant.
To enter the time for an Automatic Wake-Up call:
1. Lift the handset.
2. Dial the Automatic Wake-Up Request
FFC.
3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm).
— A tone sounds to confirm your
entered time.
Note: In a 24-hour time format,
7:30 a.m. is entered as 0730;
9:45 p.m. is entered as 2145.
4. Press the Goodbye key.
(Goodbye)
102
Using Hospitality features
To cancel an Automatic Wake-Up call:
1. Lift the handset.
2. Dial the Automatic Wake-Up Quit FFC.
3. Press the Goodbye key.
(Goodbye)
To verify the time for the Automatic Wake-Up call:
1. Lift the handset.
2. Dial the Automatic Wake-Up Verify
FFC.
3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm). If your
query matches the preset time, a
confirmation tone sounds.
Note: In a 24-hour time format,
7:30 a.m. is entered as 0730;
9:45 p.m. is 2145.
4. Press the Goodbye key.
(Goodbye)
103
Station Control Password
Station Control Password
Some features on your Avaya 1110 IP Deskphone are supported by a
Station Control Password (SCPW). The SCPW supports the following
telephone features:
•
Electronic Lock
— to prevent others from making calls from your telephone
•
Remote Call Forward
•
Virtual Office login
•
Branch Office login
Your system administrator defines your initial SCPW. Contact your
system administrator for detailed information.
Changing your Station Control Password:
1. Press the Services key.
(Services)
2. Press the Up/Down navigation keys to
scroll up or down, and then highlight
Password Admin.
3. Press the Enter key.
4. Use the dialpad to enter your password
at the prompt.
104
Station Control Password
5. Press the Up/Down navigation keys to
scroll up or down, and then highlight
New Password.
6. Press the Enter key.
7. Use the dialpad to enter the new
password.
8. Press the Enter key to accept the new
password.
Note: If you are locked out of your
Avaya 1110 IP Deskphone, or if you
forget your SCPW, contact your system
administrator.
105
Accessing External Server Applications
Accessing External Server
Applications
Use External Server Applications to access a variety of applications
directly from your Avaya 1110 IP Deskphone.
To find out what features and services are available, contact your system
administrator. Depending on what is available on your system, your
phone can provide information; for example, local news and weather,
stock market information, or traffic reports.
For more information about the External Server Applications, consult the
Avaya IP Deskphone External Server Applications User Guide.
106
Flexible Feature Codes (FFC)
Flexible Feature Codes (FFC)
Use Table 10 to keep track of the FFCs that the system administrator
assigns to your Avaya 1110 IP Deskphone:
Table 10: Flexible Feature Codes (Part 1 of 2)
FFC
Feature
FFC
Feature
Automatic Wake-Up
Activate
Make Set Busy Activate
Automatic Wake-Up
Deactivate
Make Set Busy Deactivate
Automatic Wake-Up
Verify
Malicious Call Trace
Call Detail Recording
Charge Account
Override
Call Forward All Calls
Activate
Pickup Ringing Number
Call Forward All Calls
Deactivate
Pickup Directory Number
Call Park
Pickup Group
Electronic Lock
Activate
Radio Paging Access
Electronic Lock
Deactivate
Radio Paging Answer
Group Call
Remote Call Forward Activate
Internal Call Forward
Activate
Remote Call Forward
Deactivate
Internal Call Forward
Deactivate
RingAgain Activate
107
Flexible Feature Codes (FFC)
Table 10: Flexible Feature Codes (Part 2 of 2)
FFC
108
Feature
FFC
Feature
RingAgain Deactivate
Virtual Office Terminal Log Off
Station Control
Password Change
Virtual Office Terminal Log On
Quick Reference
Quick Reference
Feature operation
Call Forward
Activate
Fwd
Deactivate
Fwd
Reinstate
Fwd
Call PickUp
Conference
Fwd
Fwd
Pickup
Conf
Conf
Hold
Place a call on hold
Return to a held call
(Hold)
(Line)
Last Number Redial
(Line)
Message
(Msg/Inbox)
Ring Again
Activate
RngAgn
RngAgn
When notified
Deactivate
Transfer
RngAgn
Trans
Trans
109
Quick Reference
or
Adjust volume
(Volume +)
(Volume -)
Legend
Icon
Action
( )
Indicates the key cap text label. For example, (Message).
Lift the handset.
Replace the handset.
Press the goodbye key.
(Goodbye)
Dial a number.
Press the line key.
Fwd
An icon flashes when a feature is being programmed.
An icon lights steadily when a feature is active.
Press the Services key once for server-based features, or press
the Services key twice for local phone features.
Press the Message/Inbox key.
Press the Up/Down Navigation keys
(
)
Press the Enter key
Press the Expand key
Services and Telephone Options menus
Services menu
(Services)
Note: The Services menu contains the Telephone Options, Password
Admin, Virtual Office, and MG 1000B menus. These options are not available
on all Avaya 1110 IP Deskphones. Consult your system administrator.
Telephone Options menu
The following are the most commonly used options:
Volume adjustment
Choose one of:
. Ringer
. Handset Listen
. Listen-only
speaker
. Buzzer
Contrast adjustment
110
Quick Reference
Language
Note: This language setting controls the language used by features on
your phone only. To set the language used elsewhere on your phone,
press Services twice, select 1. Preferences, and select 2. Language.
Date/Time format
Local DialPad Tone
Ring type
Play
Call Timer
On
Off
111
Quick Reference
112
Regulatory and safety information
Regulatory and safety
information
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not expressly
approved by Avaya. Any such changes could void the user’s authority to
operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil
numérique de la classe B est conforme à la norme NMB-003 du Canada.
Warnings:
•
•
This is a Class B product. In a domestic environment this product can cause
radio interference in which case the user must take adequate measures.
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
この装置は、情報処理装置等電波障害自主規制協議会(VCCI)の基準に基づくクラス
B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この
装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすこと
があります。
取扱説明書に従って正しい取り扱いをして下さい。
113
Regulatory and safety information
Table 11 lists EMC compliance for various jurisdictions.
Table 11: EMC Compliance
Jurisdiction Standard
Description
United States FCC CFR 47
Part 15
Class B Emissions: FCC Rules for Radio
Frequency Devices
Canada
Class B Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
ICES-003
Australia/New AS/NZS 3548
Zealand
CISPR 22
Class B Emissions: Information technology
equipment - Radio disturbance
European
Community
EN 55022
Class B Emissions: Information technology
equipment - Radio disturbance
EN 55024
Information technology equipment - Immunity
characteristics
Limits and methods of measurement
EN 61000-3-2
Limits for harmonic current emissions
(equipment input current <= 16 A per phase)
EN 61000-3-3
Limitation of voltage fluctuations and flicker in
low-voltage supply systems for equipment with
rated current <= 16 A
VCCI
Regulations for voluntary control measures.
Japan
Table 12: Safety
Jurisdiction
Standard
Description
United States
UL 60950-1
Safety of Information Technology
Equipment
Canada
CSA 60950-1-03
Safety of Information Technology
Equipment
European
Community
EN 60950-1
ITE equipment - Safety - Part 1:
General requirements
Australia/New AS/NZS
Zealand
60950.1:2003
Safety of Information Technology
Equipment
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:
General requirements
114
Regulatory and safety information
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements for
Customer Equipment
EU Countries: This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be
obtained from http://www.avaya.com or Avaya Inc., 211 Mt. Airy Road, Basking
Ridge, NJ 07920 USA..
DenAn regulatory notice for Japan
115
Regulatory and safety information
116
Third party terms
Third party terms
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010)
Certain portions of the product ("Open Source Components") are licensed
under open source license agreements that require Avaya to make the
source code for such Open Source Components available in source code
format to its licensees, or that require Avaya to disclose the license terms
for such Open Source Components. For a period of three years from your
date of purchase of a product containing any of the software listed below
from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we
will provide upon request a complete machine readable copy of the
source code for such Open Source Component on a medium customarily
used for software interchange for a charge no more than our cost of
physically performing source distribution. To get access to the source
code, you may contact Avaya at (408) 577-7666.
The Open Source Components are provided "AS IS". ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE
OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
The following component is licensed under Public Domain:
DateTime
*
*
PUBLIC DOMAIN NOTICE
National Center for Biotechnology Information
117
Third party terms
*
* This software/database is a "United States Government Work" under
the terms of the United States Copyright Act. It was written as part of the
author's official duties as a United States Government employee and thus
cannot be copyrighted. This software/database is freely available to the
public for use. The National Library of Medicine and the U.S. Government
have not placed any restriction on its use or reproduction.
*
* Although all reasonable efforts have been taken to ensure the
accuracy and reliability of the software and data, the NLM and the U.S.
Government do not and cannot warrant the performance or results that
may be obtained by using this software or data. The NLM and the U.S.
Government disclaim all warranties, express or implied, including
warranties of performance, merchantability or fitness for any particular
purpose.
*
* Please cite the author in any work or product based on this material.
*
* =====================================================
*
* Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov
END OF TERMS AND CONDITIONS
GNU
The following component is licensed under the GNU General Public V2
license:
libstdc++ Copyright (C) 1989, 1997, 1998, 1999 Free Software
Foundation, Inc.
GNU General Public V2 License
GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C)
1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330,
Boston, MA 02111-1307, USA Everyone is permitted to copy and
distribute verbatim copies of this license document, but changing it is not
allowed. Preamble The licenses for most software are designed to take
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Third party terms
away your freedom to share and change it. By contrast, the GNU General
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This General Public License applies to most of the Free Software
Foundation\'s software and to any other program whose authors commit
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We wish to avoid the danger that redistributors of a free program will
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TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND
MODIFICATION 0. This License applies to any program or other work
which contains a notice placed by the copyright holder saying it may be
distributed under the terms of this General Public License. The
\"Program\", below, refers to any such program or work, and a \"work
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Program\'s source code as you receive it, in any medium, provided that
you conspicuously and appropriately publish on each copy an appropriate
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Program. You may charge a fee for the physical act of transferring a copy,
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provide a warranty) and that users may redistribute the program under
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(Exception: if the Program itself is interactive but does not normally print
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apply to those sections when you distribute them as separate works. But
when you distribute the same sections as part of a whole which is a work
based on the Program, the distribution of the whole must be on the terms
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Program. In addition, mere aggregation of another work not based on the
Program with the Program (or with a work based on the Program) on a
volume of a storage or distribution medium does not bring the other work
under the scope of this License. 3. You may copy and distribute the
Program (or a work based on it, under Section 2) in object code or
executable form under the terms of Sections 1 and 2 above provided that
you also do one of the following: * a) Accompany it with the complete
corresponding machine-readable source code, which must be distributed
under the terms of Sections 1 and 2 above on a medium customarily used
for software interchange; or, * b) Accompany it with a written offer, valid
for at least three years, to give any third party, for a charge no more than
your cost of physically performing source distribution, a complete
machine-readable copy of the corresponding source code, to be
distributed under the terms of Sections 1 and 2 above on a medium
customarily used for software interchange; or, * c) Accompany it with the
information you received as to the offer to distribute corresponding source
code. (This alternative is allowed only for noncommercial distribution and
only if you received the program in object code or executable form with
such an offer, in accord with Subsection b above.) The source code for a
work means the preferred form of the work for making modifications to it.
For an executable work, complete source code means all the source code
for all modules it contains, plus any associated interface definition files,
plus the scripts used to control compilation and installation of the
executable. However, as a special exception, the source code distributed
need not include anything that is normally distributed (in either source or
binary form) with the major components (compiler, kernel, and so on) of
the operating system on which the executable runs, unless that
component itself accompanies the executable. If distribution of
executable or object code is made by offering access to copy from a
designated place, then offering equivalent access to copy the source
code from the same place counts as distribution of the source code, even
though third parties are not compelled to copy the source along with the
object code. 4. You may not copy, modify, sublicense, or distribute the
Program except as expressly provided under this License. Any attempt
otherwise to copy, modify, sublicense or distribute the Program is void,
and will automatically terminate your rights under this License. However,
parties who have received copies, or rights, from you under this License
will not have their licenses terminated so long as such parties remain in
full compliance. 5. You are not required to accept this License, since you
have not signed it. However, nothing else grants you permission to modify
121
Third party terms
or distribute the Program or its derivative works. These actions are
prohibited by law if you do not accept this License. Therefore, by
modifying or distributing the Program (or any work based on the
Program), you indicate your acceptance of this License to do so, and all
its terms and conditions for copying, distributing or modifying the Program
or works based on it. 6. Each time you redistribute the Program (or any
work based on the Program), the recipient automatically receives a
license from the original licensor to copy, distribute or modify the Program
subject to these terms and conditions. You may not impose any further
restrictions on the recipients\' exercise of the rights granted herein. You
are not responsible for enforcing compliance by third parties to this
License. 7. If, as a consequence of a court judgment or allegation of
patent infringement or for any other reason (not limited to patent issues),
conditions are imposed on you (whether by court order, agreement or
otherwise) that contradict the conditions of this License, they do not
excuse you from the conditions of this License. If you cannot distribute so
as to satisfy simultaneously your obligations under this License and any
other pertinent obligations, then as a consequence you may not distribute
the Program at all. For example, if a patent license would not permit
royalty-free redistribution of the Program by all those who receive copies
directly or indirectly through you, then the only way you could satisfy both
it and this License would be to refrain entirely from distribution of the
Program. If any portion of this section is held invalid or unenforceable
under any particular circumstance, the balance of the section is intended
to apply and the section as a whole is intended to apply in other
circumstances. It is not the purpose of this section to induce you to
infringe any patents or other property right claims or to contest validity of
any such claims; this section has the sole purpose of protecting the
integrity of the free software distribution system, which is implemented by
public license practices. Many people have made generous contributions
to the wide range of software distributed through that system in reliance
on consistent application of that system; it is up to the author/donor to
decide if he or she is willing to distribute software through any other
system and a licensee cannot impose that choice. This section is
intended to make thoroughly clear what is believed to be a consequence
of the rest of this License. 8. If the distribution and/or use of the Program
is restricted in certain countries either by patents or by copyrighted
interfaces, the original copyright holder who places the Program under
this License may add an explicit geographical distribution limitation
excluding those countries, so that distribution is permitted only in or
among countries not thus excluded. In such case, this License
incorporates the limitation as if written in the body of this License. 9. The
122
Third party terms
Free Software Foundation may publish revised and/or new versions of the
General Public License from time to time. Such new versions will be
similar in spirit to the present version, but may differ in detail to address
new problems or concerns. Each version is given a distinguishing version
number. If the Program specifies a version number of this License which
applies to it and \"any later version\", you have the option of following the
terms and conditions either of that version or of any later version
published by the Free Software Foundation. If the Program does not
specify a version number of this License, you may choose any version
ever published by the Free Software Foundation. 10. If you wish to
incorporate parts of the Program into other free programs whose
distribution conditions are different, write to the author to ask for
permission. For software which is copyrighted by the Free Software
Foundation, write to the Free Software Foundation; we sometimes make
exceptions for this. Our decision will be guided by the two goals of
preserving the free status of all derivatives of our free software and of
promoting the sharing and reuse of software generally. NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM \"AS IS\" WITHOUT WARRANTY
OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE
DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY
SERVICING, REPAIR OR CORRECTION. 12. IN NO EVENT UNLESS
REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL
ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY
MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED
ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY
GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM
(INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING
RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR
THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE
WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR
OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. END OF TERMS AND CONDITIONS How to Apply These
Terms to Your New Programs If you develop a new program, and you
123
Third party terms
want it to be of the greatest possible use to the public, the best way to
achieve this is to make it free software which everyone can redistribute
and change under these terms. To do so, attach the following notices to
the program. It is safest to attach them to the start of each source file to
most effectively convey the exclusion of warranty; and each file should
have at least the \"copyright\" line and a pointer to where the full notice is
found. one line to give the program\'s name and an idea of what it does.
Copyright (C) yyyy name of author This program is free software; you can
redistribute it and/or modify it under the terms of the GNU General Public
License as published by the Free Software Foundation; either version 2 of
the License, or (at your option) any later version. This program is
distributed in the hope that it will be useful, but WITHOUT ANY
WARRANTY; without even the implied warranty of MERCHANTABILITY
or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General
Public License for more details. You should have received a copy of the
GNU General Public License along with this program; if not, write to the
Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA
02111-1307, USA. Also add information on how to contact you by
electronic and paper mail. If the program is interactive, make it output a
short notice like this when it starts in an interactive mode: Gnomovision
version 69, Copyright (C) year name of author Gnomovision comes with
ABSOLUTELY NO WARRANTY; for details type `show w\'. This is free
software, and you are welcome to redistribute it under certain conditions;
type `show c\' for details. The hypothetical commands `show w\' and
`show c\' should show the appropriate parts of the General Public
License. Of course, the commands you use may be called something
other than `show w\' and `show c\'; they could even be mouse-clicks or
menu items--whatever suits your program. You should also get your
employer (if you work as a programmer) or your school, if any, to sign a
\"copyright disclaimer\" for the program, if necessary. Here is a sample;
alter the names: Yoyodyne, Inc., hereby disclaims all copyright interest in
the program `Gnomovision\' (which makes passes at compilers) written
by James Hacker. signature of Ty Coon, 1 April 1989 Ty Coon, President
of Vice This General Public License does not permit incorporating your
program into proprietary programs. If your program is a subroutine library,
you may consider it more useful to permit linking proprietary applications
with the library. If this is what you want to do, use the GNU Lesser
General Public License instead of this License.
END OF TERMS AND CONDITIONS
124
Third party terms
OpenSSL
The following component is licensed under OpenSSL license:
OpenSSL 0.9.7b
OpenSSL License
/* =====================================================
* Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
*
* 1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
*
* 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
*
* 3. All advertising materials mentioning features or use of this software
must display the following acknowledgment:
* "This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
*
* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be
used to endorse or promote products derived from this software without
prior written permission. For written permission, please contact
openssl-core@openssl.org.
*
* 5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
*
125
Third party terms
* 6. Redistributions of any form whatsoever must retain the following
acknowledgment:
* "This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
*
* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS
IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT
OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
* =====================================================
*
* This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
*
*/
Original SSLeay License
----------------------/* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
* All rights reserved.
*
* This package is an SSL implementation written by Eric Young
(eay@cryptsoft.com).
* The implementation was written so as to conform with Netscapes SSL.
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Third party terms
*
* This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions apply to
all code found in this distribution, be it the RC4, RSA, lhash, DES, etc.,
code; not just the SSL code. The SSL documentation included with this
distribution is covered by the same copyright terms except that the holder
is Tim Hudson (tjh@cryptsoft.com).
*
* Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
* If this package is used in a product, Eric Young should be given
attribution as the author of the parts of the library used.
* This can be in the form of a textual message at program startup or in
documentation (online or textual) provided with the package.
*
* Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
* 1. Redistributions of source code must retain the copyright notice, this
list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
* 3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
* "This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com)"
* The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
* 4. If you include any Windows specific code (or a derivative thereof)
from the apps directory (application code) you must include an
acknowledgement:
* "This product includes software written by Tim Hudson
(tjh@cryptsoft.com)"
*
127
Third party terms
* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS
OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
*
* The licence and distribution terms for any publically available version or
derivative of this code cannot be changed. i.e. this code cannot simply be
copied and put under another distribution licence [including the GNU
Public Licence.]
*/
END OF TERMS AND CONDITIONS
Zlib
The following component is licensed under zlib license:
Zlib 1.2.1
Zlib License
/* zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.4, March 14th, 2010
Copyright (C) 1995-2010 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty.
In no event will the authors be held liable for any damages arising from
the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it freely,
subject to the following restrictions:
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Third party terms
1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software in a
product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not
be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly
Mark Adler
END OF TERMS AND CONDITIONS
Curl
The following component is licensed under curl license:
Curl 7.15.1
Curl License
COPYRIGHT AND PERMISSION NOTICE
Copyright (c) 1996 - 2010, Daniel Stenberg, <daniel@haxx.se>.
All rights reserved.
Permission to use, copy, modify, and distribute this software for any
purpose with or without fee is hereby granted, provided that the above
copyright notice and this permission notice appear in all copies.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED
TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD
PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR
OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT
OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall
not be used in advertising or otherwise to promote the sale, use or other
129
Third party terms
dealings in this Software without prior written authorization of the
copyright holder.
END OF TERMS AND CONDITIONS
Libpng
The following component is licensed under libpng license:
Libpng 1.2.37 - June 4, 2009
Libpng License
This copy of the libpng notices is provided for your convenience. In case
of any discrepancy between this copy and the notices in the file png.h that
is included in the libpng distribution, the latter shall prevail.
COPYRIGHT NOTICE, DISCLAIMER, and LICENSE:
If you modify libpng you may insert additional notices immediately
following this sentence.
libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18,
2008, are
Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are
distributed according to the same disclaimer and license as libpng-1.2.5
with the following individual added to the list of Contributing Authors
Cosmin Truta
libpng versions 1.0.7, July 1, 2000, through 1.2.5 - October 3, 2002, are
Copyright (c) 2000-2002 Glenn Randers-Pehrson, and are distributed
according to the same disclaimer and license as libpng-1.0.6 with the
following individuals added to the list of Contributing Authors
Simon-Pierre Cadieux
Eric S. Raymond
Gilles Vollant
and with the following additions to the disclaimer:
There is no warranty against interference with your enjoyment of the
library or against infringement. There is no warranty that our efforts or the
library will fulfill any of your particular purposes or needs. This library is
provided with all faults, and the entire risk of satisfactory quality,
performance, accuracy, and effort is with the user.
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Third party terms
libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are
Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed
according to the same disclaimer and license as libpng-0.96, with the
following individuals added to the list of Contributing Authors:
Tom Lane
Glenn Randers-Pehrson
Willem van Schaik
libpng versions 0.89, June 1996, through 0.96, May 1997, are Copyright
(c) 1996, 1997 Andreas Dilger
Distributed according to the same disclaimer and license as libpng-0.88,
with the following individuals added to the list of Contributing Authors:
John Bowler
Kevin Bracey
Sam Bushell
Magnus Holmgren
Greg Roelofs
Tom Tanner
libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright
(c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc.
For the purposes of this copyright and license, "Contributing Authors" is
defined as the following set of individuals:
Andreas Dilger
Dave Martindale
Guy Eric Schalnat
Paul Schmidt
Tim Wegner
The PNG Reference Library is supplied "AS IS". The Contributing
Authors and Group 42, Inc. disclaim all warranties, expressed or implied,
including, without limitation, the warranties of merchantability and of
fitness for any purpose. The Contributing Authors and Group 42, Inc.
assume no liability for direct, indirect, incidental, special, exemplary, or
131
Third party terms
consequential damages, which may result from the use of the PNG
Reference Library, even if advised of the possibility of such damage.
Permission is hereby granted to use, copy, modify, and distribute this
source code, or portions hereof, for any purpose, without fee, subject to
the following restrictions:
1. The origin of this source code must not be misrepresented.
2. Altered versions must be plainly marked as such and must not be
misrepresented as being the original source.
3. This Copyright notice may not be removed or altered from any source
or altered source distribution.
The Contributing Authors and Group 42, Inc. specifically permit, without
fee, and encourage the use of this source code as a component to
supporting the PNG file format in commercial products. If you use this
source code in a product, acknowledgment is not required but would be
appreciated.
A "png_get_copyright" function is available, for convenient use in "about"
boxes and the like:
printf("%s",png_get_copyright(NULL));
Also, the PNG logo (in PNG format, of course) is supplied in the files
"pngbar.png" and "pngbar.jpg (88x31) and "pngnow.png" (98x31).
Libpng is OSI Certified Open Source Software. OSI Certified Open
Source is a certification mark of the Open Source Initiative.
Glenn Randers-Pehrson
glennrp at users.sourceforge.net
December 18, 2008
END OF TERMS AND CONDITIONS
Kern_random
The following component is licensed under kern_random license:
Kern_random Copyright Theodore Ts'o, 1994, 1995. All rights reserved.
Kern-random License
132
Third party terms
.\" This code is derived from software contributed to Berkeley by Chris
Torek. Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
.\" 1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
.\" 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
.\" 3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
.\"This product includes software developed by the University of
California, Berkeley and its contributors.
.\" 4. Neither the name of the University nor the names of its contributors
may be used to endorse or promote products derived from this software
without specific prior written permission.
.\"
.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND
CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
.\"
END OF TERMS AND CONDITIONS
ConvertUTF
The following component is licensed under convert UTF license:
133
Third party terms
Convert UTF
ConvertUTF License
Copyright 2001-2004 Unicode, Inc.
Disclaimer
This source code is provided as is by Unicode, Inc. No claims are made
as to fitness for any particular purpose. No warranties of any kind are
expressed or implied. The recipient agrees to determine applicability of
information provided. If this file has been purchased on magnetic or
optical media from Unicode, Inc., the sole remedy for any claim will be
exchange of defective media within 90 days of receipt.
Limitations on Rights to Redistribute This Code
Unicode, Inc. hereby grants the right to freely use the information
supplied in this file in the creation of products supporting the Unicode
Standard, and to make copies of this file in any form for internal or
external distribution as long as this notice remains attached.
END OF TERMS AND CONDITIONS
Wchar functions
The following component is licensed under wchar functions license:
Wchar functions
Wchar functions License
.\" Copyright (c) 1990, 1991, 1993
.\"The Regents of the University of California. All rights reserved.
.\"
Copyright (c) <YEAR>, <OWNER>
All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice,
this list of conditions and the following disclaimer.
134
Third party terms
Redistributions in binary form must reproduce the above copyright notice,
this list of conditions and the following disclaimer in the documentation
and/or other materials provided with the distribution.
Neither the name of the <ORGANIZATION> nor the names of its
contributors may be used to endorse or promote products derived from
this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND
CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE
Libjpeg
END OF TERMS AND CONDITIONS
The following component is licensed under libjpeg license:
Libjpeg
Libpeg License
This software is copyright (C) 1991-1998, Thomas G. Lane.
All Rights Reserved except as specified below.
Permission is hereby granted to use, copy, modify, and distribute this
software (or portions thereof) for any purpose, without fee, subject to
these conditions:
(1) If any part of the source code for this software is distributed, then this
README file must be included, with this copyright and no-warranty notice
unaltered; and any additions, deletions, or changes to the original files
must be clearly indicated in accompanying documentation.
135
Third party terms
(2) If only executable code is distributed, then the accompanying
documentation must state that "this software is based in part on the work
of the Independent JPEG Group".
(3) Permission for use of this software is granted only if the user accepts
full responsibility for any undesirable consequences; the authors accept
NO LIABILITY for damages of any kind.
These conditions apply to any software derived from or based on the IJG
code, not just to the unmodified library. If you use our work, you ought to
acknowledge us.
Permission is NOT granted for the use of any IJG author's name or
company name in advertising or publicity relating to this software or
products derived from it. This software may be referred to only as "the
Independent JPEG Group's software".
We specifically permit and encourage the use of this software as the
basis of commercial products, provided that all warranty or liability claims
are assumed by the product vendor.
END OF TERMS AND CONDITIONS
136
Terms you should know
Terms you should know
Avaya Communication Server 1000
Your office communication system.
Calling Party Name Display
Information appearing on the LCD display screen, such as the
caller’s name and telephone number. The system must have
CPND enabled.
Category 5 (Cat5)
Cable and associated connecting hardware capable of
transmitting at speeds up to 100 MHz, used by 10BaseT,
100BaseT4, 100BaseTX.
Category 5e (Cat5e)
Most Cat5 cable manufactured after 1996 also supports
1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e
cable normally has four pairs of copper wire.
Category 6 (Cat6)
Cable and associated connecting hardware capable of
transmitting at speeds up to 200 MHz. Designed specifically to
support 1000BaseT (Gig Ethernet (GigE)), it is also compatible
with 10BaseT, 100BaseT4, and 100BaseTX installations. The
cable normally has four pairs of copper wire.
Date/time display
The current date and time when the telephone is in an idle state.
Directory Number (DN)
A number consisting of one to seven digits for a telephone, and
also known as an extension number.
137
Terms you should know
Feature display
An area that shows status information about the feature in use. It
also displays the name and status of the active session.
Feature Status Lamp indicator
An LCD or an LED that indicates a data message, contact, or
feature status by a flash, wink, steady on, or off.
Fixed key
The hard-labeled keys on your telephone.
Flexible Feature Codes (FFC)
Specialized codes entered using the dialpad that enable features
(for example, Ring Again).
Goodbye key
A fixed key used to end an active call.
Indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Information display
Any display of call activity, lists, prompts, and status of calls. On
your Avaya 1110 IP Deskphone, this information area is one line
of text and symbols. If a text message exceeds this area, a scroll
arrow icon indicates that you must use the scroll keys to view the
remaining text.
Information line
A one-line by 24-character area that displays date and time or
application information.
138
Terms you should know
Interrupted dial tone
A broken or pulsed dial tone that sounds when you access some
features on your telephone.
Message/Inbox
A fixed key on your Avaya 1110 IP Deskphone that connects to
your voice messaging system when the key is pressed.
Navigation keys
Keys used to scroll through menus and lists appearing on the
LCD display screen.
Off-hook
Any line selected to make a call or receive an incoming call.
The term off-hook is applied when (a) the end-user lifts up the
handset, (b) the end-user presses a line key, (c) the call is
automatically answered at the telephone, or (d) a line is
automatically selected for an outgoing call.
Paging tone
A special tone (two beeps followed by dial tone) that sounds
when you use the Radio Paging feature.
Ringback/ring tone
A sound indicating that a call you have made is ringing at its
destination.
Services key
A fixed key used to access options such as Telephone Options,
Password Admin, Virtual Office Login, Virtual Office Logout, Test
Local Mode, and Resume Normal Mode.
Shared Directory Number
A DN (extension) that is shared by two or more persons.
139
Terms you should know
Special Prefix code (SPRE)
Special codes entered using the dialpad, followed by a two-digit
access code, that enable features (for example, Call Forward All
Calls requires entry of SPRE code + 74).
Soft keys
A set of keys programmed by your system administrator. These
four keys, located directly below the display area, have four
programmable layers. These keys are also used to configure
parameters in the Telephone Options menu.
Special dial tone
The three consecutive tones followed by dial tone that you hear
when accessing telephone features.
Station Control Password (SCPW)
Enables security features on your phone to prevent others from
making calls from your telephone and to prevent access to
protected features (for example, Remote Call Forward).
Status Messages
A message displayed to inform the user of important information.
A right arrow appears if more than one Status Message is
present. Examples of Status Messages include: Message
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring
Again active, and Ringer is OFF.
System or Switch
Your office communication system.
Switchhook
A button on which the handset presses down, disconnecting your
call when you replace the handset. The handset (when lifted)
releases the switchhook, and you either answer an incoming call
or you receive a dial tone to make a call.
140
Terms you should know
User interface
Screen displays that interact with the end user as a result of an
action or event.
Visual Alerter/Message Waiting indicator
An LCD or an LED that flashes to indicate that a message is
waiting or when the ringer is on.
141
Terms you should know
142
Index
Index
A
Date/Time format 36
Adjusting the display screen contrast 34
Directory Number 137
Adjusting the volume 33
Display incoming calls 64
AutoDial Transfer 76
Display settings 47
Automatic Wake-Up 102
DN 137
C
E
Call features and Flexible Feature
Codes 17
Electronic Lock 69
Call Forward 65
Entering and editing text
Call log options 41
Editing text using the soft keys
22
Entering text using the USB
keyboard 25
Ethernet Statistics 49
Call Page 76
Call Page Connect 76
Call Park 61
Call party information 137
Calling 51
Calling Party Number 63
display areas 17
Enhanced Override 80
Expand to PC key 14
External server applications 106
Camp-on, Forced 81
F
Charge a call or charge a forced
call 77
Feature display 138
Conference call 72
Configure Name Display format 39
Configuring call log options 41
Configuring Name Display format
39
Connect 25
Connecting the components 25
Fixed key 138
Flexible 107
Flexible Feature Code (FFC) 138
G
Goodbye key 14, 138
Group Call 73
Contrast adjustment 34
H
D
Hold key 14
Date/time display 137
Hospitality features 102
143
Index
I
Indicator status 138
Normal mode 98
Information display 138
O
Information line 138
Off-hook 139
Internal Call Forward 66
Off-hook dialing 51
Interrupted dial tone 139
On-hook dialing 52
IP Network Statistics 49
Override a busy signal 83
IP Set&DHCP Information 49
P
L
Paging tone 139
Language display 35
Place a call on hold 58
Last Number Redial 55
Predial feature 52
LCD screen 17
Privacy Release 83
License Information 50
License notification 17
Line (DN) 14
Local Area Network (LAN) 11
Local Diagnostics 49
Local mode 99
lower display area 17
M
Make Set Busy 75
Malicious Call Trace 64
Media encryption 25
Media Gateway 1000B 98
Meet - me page 84
Message (Inbox) key 16, 139
Message waiting indicator 14, 141
More key 13
N
Navigation keys 13, 139
Network Diagnostic Tools 49
144
R
Radio Page 84
Record a Calling Party Number 63
Regulatory and safety information
113
Remote Call Forward 67
Resume Normal Mode 100
Ring Again 53
Ringback/ring tone 139
S
Secure your telephone 69
Security features 19
Selecting a language 35
Selecting date/time format 36
Services key 15, 139
Shared Directory Numbers 139
Soft keys 13
Soft keys (self-labeled) 140
Special dial tone 140
Index
Special Prefix code (SPRE) 140
Volume control bar 13
Speed Call 56
SRTP media encryption 19
Station Control Password (SCPW)
19, 104, 140
change your password 19
turn Password Protection on or
off 21
Status Messages 140
Switchhook 140
System or Switch 140
System Speed Call 57
T
Telephone controls 13
Telephone information 41
Test Local Mode 99
Timed Reminder Recall 60
Transfer a call 59
U
upper display area 17
USB keyboard
function keys 24
User Interface 141
V
Viewing telephone information 41
Virtual Office 87
Virtual Office login 89
Virtual Office logout 95
Virtual Office on your Remote telephone 90
Volume adjustment 33
Volume control 13
145
Index
146