Avaya 1110 Cordless Telephone User guide

Avaya 1110 IP Deskphone

User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 07.01

Part Code: NN43110-101

Date: October 2010

© 2010 Avaya Inc. All Rights Reserved.

Notices

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User.

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.

In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/ support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA

RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED

AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND

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Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the

Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

Revision history


October 2010

Standard 07.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server 1000 Release 7.5.

June 2010

Standard 06.01. This document is up-issued to support

Communication Server 1000 Release 7.0.

October 2009

Standard 05.01. Because of the similarity between

Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

June 2009

Standard 04.02. This document is up-issued to support Nortel


May 2009



April 2008


Communication Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 02.01. This document is issued to support Nortel


3


March 2007

Standard 01.01. This document is issued to support

Communication Server 1000 Release 4.5. This is the first publication of this document.

4

Contents

Contents

About the Avaya 1110 IP Deskphone . . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 18

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 18

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Managing your Station Control Password (SCPW) . . . . . 19

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 22

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 22

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 24

Connect the components . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Volume adjustment... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Contrast adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Language... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Date/Time... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Local Dialpad Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Set Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

5

Contents

Ring type... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Call timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Live Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Caller ID display order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Normal mode indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Local tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

1. Using the Preferences submenu . . . . . . . . . . . . . . . . . . . . 45

1. Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

2. Languages... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3. Backlight Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

2. Using the Local Diagnostics submenu . . . . . . . . . . . . . . . . 48

1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . 49

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 49

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 49

5. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

6. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

7. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 50

3. Using the Network Configuration submenu . . . . . . . . . . . . 50

4. Using the Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using On-hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

6

Contents

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 60

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . . 63

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Securing your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Talking with more than one person . . . . . . . . . . . . . . . . . . 71

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Working without interruption . . . . . . . . . . . . . . . . . . . . . . . 75

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Call Page Connect to make an announcement . . . . . . 76

Charging a call or charging a forced call . . . . . . . . . . . . . . . . 77

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

7

Contents

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Secure Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 89

Using Virtual Office on your Remote telephone . . . . . . . . 90

Using Virtual Office on your Office telephone . . . . . . . . . 93

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 95

Automatic log out from Virtual Office . . . . . . . . . . . . . . . . 95

Emergency calls on your Remote IP Deskphone . . . . . . . 95

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . . 96

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 100

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 100

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 102

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 102

Station Control Password . . . . . . . . . . . . . . . . . . . . . . . . . 104

Accessing External Server Applications . . . . . . . . . . . . . 106

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 107

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Services and Telephone Options menus . . . . . . . . . . . . . . . 110

Regulatory and safety information . . . . . . . . . . . . . . . . . . 113

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 115

8

Contents

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 117

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

9

Contents

10

About the Avaya 1110 IP Deskphone

About the

Avaya 1110 IP Deskphone

The Avaya 1110 IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection.

Basic features

Your Avaya 1110 IP Deskphone supports the following:

• four context-sensitive soft keys providing access to a maximum of 10 features

For information about context-sensitive soft keys, see Avaya

Features and Services Fundamentals (NN43001-106).

Context-sensitive soft keys are Avaya Communication Server dependent. Some Avaya 1110 IP Deskphones may not be configured to support context-sensitive soft key functionality. Contact your site administrator for further details.

• pixel-based LCD screen, backlit, with adjustable contrast

• speaker for on-hook listening and on-hook dialing

• volume control keys for adjusting ringer, speaker, and handset volume

• three call-processing fixed keys:

— Line

— Hold

— Goodbye

• three specialized feature keys:

— Message/Inbox

— Services

— Expand

• integrated 10/100 Ethernet switch for shared PC access

11


• automatic network configuration

• hearing aid compatibility

Note: Wideband audio is not supported on the Avaya 1110 IP

Deskphone.

Note: Some features are not available on all telephones. Consult your system administrator to verify which features are available for your use.

Figure 1 shows the controls of your Avaya 1110 IP Deskphone.

Figure 1: Avaya 1110 IP Deskphone

12


Telephone controls

Table 1: Telephone controls

Note: In some geographic regions, the Avaya 1110 IP Deskphone is offered with key caps that have English text labels. Text in parentheses indicates labels appearing on the key caps, for example,

(Services).

Fwd

Fwd

More...

Context-sensitive soft keys

are located below the LCD display area. The LCD label above each context-sensitive soft key changes based on the call state or active feature.

When a triangle appears before a contextsensitive soft key label, the feature associated with the context-sensitive soft key is active.

Press the

More

key to access the next layer of context-sensitive soft keys.

(Volume +)

(Volume -)

Use the

Volume control

buttons to adjust the volume of the ringer, handset and speaker. Press the top button to increase the volume, and press the bottom button to decrease volume.

Use the

Navigation

keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

13


(Line)

(Hold)

Press the

Enter

key, at the center of the

Navigation key cluster, to confirm menu selections.

In many cases, you can use the

Enter

key instead of the

Select

context-sensitive soft key.

Use the

Line (DN)

key to access the single line and activate on-hook dialing. No status icon or LED is provided.

Press the

Hold

key to put an active call on hold. Press the

Hold

key again to return to the caller on hold.

Use the

Expand

key to access external server applications.

(Expand)

Use the

Goodbye

key to terminate an active call.

(Goodbye)

When a message is waiting, the red

Visual

Alerter/Message Waiting

indicator flashes.

Also, when the ringer sounds, this indicator flashes. The flash cadence for each alert is different.

Note: You may also hear an audio

Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

14

(Services)


When your Avaya 1110 IP Deskphone firmware is being updated, the blue

Feature

Status Lamp

flashes.

Note: To find out if additional features are supported, contact your administrator.

Press the

Services

key once to access the following server-based options:

• Telephone Options:

— Volume adjustment...

— Contrast adjustment

— Language...

— Date/Time...

— Local Dialpad Tone

— Set Info

— Diagnostics

— Ring type...

— Call timer

— Live Dial Pad

— Caller ID display order

— Normal mode indication

• Password Admin:

— Station Control Password

Note: The

Password Admin

menu may not be available on all Avaya 1110 IP

Deskphones. Consult your system administrator.

15


• Virtual Office Login and Virtual Office

Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local

Mode (if Media Gateway 1000B is configured)

Note: Press the

Services

key to exit from any menu or menu item.

(Services)

(Services)

(Msg/Inbox)

Press the

Services

key twice to access the following telephone-based (local) options:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

• 4. Lock Menu

Note 1: Access to these local options can be password protected. If you press the

Services

key twice and a password prompt appears, contact your system administrator.

Note 2: Press the

Cancel

contextsensitive soft key to exit from any menu or menu item.

Press the Message/Inbox key to access your voice mailbox.

Note: This function may not be available on all Avaya 1110 IP Deskphones; consult your system administrator.

16


Telephone display

Table 1 shows the LCD screen of your Avaya 1110 IP Deskphone.

Figure 2: Avaya 1110 IP Deskphone LCD screen

The LCD screen on your Avaya 1110 IP Deskphone consists of two basic display areas:

• The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), and telephone information.

• The lower display area is for context-sensitive soft key labels.

License Notification

Notify your system administrator if your IP Deskphone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at

1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP

Deskphones, see Avaya Communication Server 1000 IP Deskphones

Fundamentals (NN43001-368).

17


Call features and Flexible Feature Codes

Some features are not available on all IP Deskphones. Call features and

Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone. Use table

“Flexible Feature Codes (FFC)” on page 107

to record the FFCs that your system administrator assigns to your phone.

Audio and text message broadcast

The Avaya 1110 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be preceded by an audio alert (a series of beeps).

The Avaya 1110 IP Deskphone supports the following special messages:

• top line: up to three lines of text. The displays of the first two lines alternate; the third line displays continuously

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to listen to the message. Depending on the priority of the message, the message can barge-in during an active telephone call, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

18


Security features

The following security features are available on your Avaya 1110 IP

Deskphone:

•

Using Encrypted Calling

•

Connect the components

Using Encrypted Calling

Your Avaya 1110 IP Deskphone supports secure communication using

SRTP media encryption. If the feature is enabled, a security icon ( q) is displayed on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP

Deskphone

• Password-protected IP Deskphone features (for example, Personal

Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.

To change your password (SCPW):

1.

Press the

Services

key.

(Services)

19


2.

Press the

Up/Down

navigation keys to scroll up or down, and highlight

Password Admin

.

3.

Press the

Enter

key.

4.

Use the dialpad to enter your password at the prompt.

5.

Press the

Up/Down


New

Password

.

6.

Press the

Enter

key.

7.

Use the dialpad to enter the new password.

8.

Press the

Enter

key to accept the new password.

If you are locked out of your Avaya 1110 IP

Deskphone, or if you forget your SCPW, contact your system administrator.

Note: The default configuration for Password Protection is off.

20


To turn Password Protection on or off:

1.

Press the

Directory

key.

2.

Press the

Up/Down


Change

Protection Mode

.

Enter

3.

Use the dialpad to enter your password

(if Password Protection is enabled).

4.

Press the

Enter

soft key.

Yes or

5.

Press the

Up/Down

navigation keys to highlight one of the following:

— Enable Password Protection

— Disable Password Protection

No

6.

Choose one of the following soft keys:

—

Yes

to accept the selection

—

No

to return to the Directory menu

Done

7.

Press the

Done

soft key.

21

Entering and editing text


You can enter and edit text on your Avaya 1110 IP Deskphone using the following methods:

•

“Connect the components” on page 25

•

“Editing text using the soft keys” on page 22

•

“Connect the components” on page 25

The use of any of these methods for text entry depends on the applica-

tion. Table 2 shows the applications and input devices that you can use

for text entry.

Table 2: Application text entry

For:

Call Server-related applications

(for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications

Local Tools menu

Use:

Dialpad

USB keyboard for numeric entries only

USB keyboard

USB keyboard

Dialpad for numeric entries

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as

Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number 2 key once.

If you want the letter C, press the number 2 key three times.

Note: No letters are associated with the number 1 or the 0 keys.

Editing text using the soft keys

22


You can use soft keys to edit text when you use features such as

Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the

Directory

key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1.

Press the

Edit

soft key.

2.

Press the

Left/Right

navigation keys to move through the text.

3.

Select the appropriate editing soft key for the operation you want to perform.

4.

If the character you want is not visible, press the

More

soft key to access the next layer of soft keys.

5.

To add non-alphanumeric symbols, press the

Symbol

soft key, and perform the following: a.

Press the

Up

navigation key to access the symbols.

b.

Press the

Left/Right

navigation keys to move to a specific symbol.

c.

Press the

Choose

soft key to select a symbol.

6.

Press the

Next

soft key to submit your changes.

Table 3 describes the soft key editing functions on your Avaya 1110 IP

Deskphone.

Table 3: Editing soft key description (Part 1 of 2)

Key

Cancel

Choose

Clear

Case

Delete

Description

Action is cancelled.

Select a non-alphanumeric symbol (available only after the

Symbol

soft key is selected).

Clear the input field.

Switch the next character to either uppercase or lowercase.

Backspace one character.

23


Table 3: Editing soft key description (Part 2 of 2)

Key

Done/Select/Enter

Description

Meaning depends on application.

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and

f8) to control the phone. Table 4 shows the function keys and their

associated action during phone calls.

Table 4: USB keyboard function keys during phone calls

Function key

f7 f8 f5 f6 f3 f4 f1 f2

Action

Go to Handsfree mode

Go to Headset mode

Place the current call on hold

Mute the current call

Volume up

Volume down

Copy

Quit

24

Connect the components


Before you begin

CAUTION

Damage to Equipment

Do not plug your Avaya 1110 IP Deskphone into a regular or

ISDN telephone jack. This results in severe damage to the

IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100BaseT Ethernet jack.

CAUTION

Your Avaya 1110 IP Deskphone is designed for use in an indoor environment only .

25


Figure 3: Release the phone from the stand

Wall-mount lever

WARNING Your Avaya 1110 IP Deskphone is shipped with its stand locked in position. To release the phone from the stand,

press the Wall-Mount lever (see

Figure 3

) and gently rotate

the phone away from the stand a little. When you’re sure the phone is released from the stand, press the Tilt lever and fully rotate the phone away from the stand.

Use the following steps to connect the components of your phone.

1.

Remove the stand cover. Pull upward on the center catch (see

Figure 4)

and remove the stand cover from the stand base. The cable routing tracks are now accessible in the stand base (see

Figure 5

).

26

Figure 4: Remove the stand cover


2.

Connect the AC power adapter (optional). Connect the AC power adapter (not supplied) to the AC adapter jack in the bottom of the

phone (see

Figure 5

). Form a small bend in the cable, and then

thread the adapter cord through the channel in the stand base. Plug the AC power adapter into the nearest AC power outlet.

Note: Your Avaya 1110 IP Deskphone supports both AC power and

Power over Ethernet (PoE), including IEEE 802.3af standard power.

To use AC power, use only the Avaya-approved AC power adapter

(RoHS Global Power Supply, PEC #: N0089601), which can be ordered separately. To use Power over Ethernet (PoE) power, your connected LAN must support PoE; an AC power adapter is not required.

27


Figure 5: Avaya 1110 IP Deskphone connections

3.

Install the handset. Plug the end of the handset cord with the short straight section into the handset. Plug the end of the handset cord with the long straight section into the handset jack on the back of the

phone (see

Figure 5

) marked with the symbol

+

. Form a small bend in the cord, and then thread it through the channel in the stand base marked with the symbol

+ so that it exits in the handset cord channel on the right-hand side of the stand base (see

Figure 4

).

4.

Install the LAN Ethernet cable. Plug one end of the supplied LAN

Ethernet cable into the LAN ethernet port on the back of your phone

(see

Figure 5


% and thread the cable through the channel in the stand base marked with the symbol

%.

Connect the other end of the cable to your LAN Ethernet connection.

5.

Install the PC Ethernet cable (optional). If you are connecting your

PC Ethernet through the phone, plug one end of the PC Ethernet cable (not supplied) into the PC ethernet port on the back of your phone (see

Figure 5


( and thread the cable through the channel in the stand base marked with the symbol

28


(

.

Plug the other end of the cable into the LAN port on the back of your PC.

Figure 6: Cable routing tracks and mounting holes

Method A

Method B

6.

Wall-mount your phone (optional). Your Avaya 1110 IP

Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the phone stand, or (Method B) using a traditional-style wall-mount box with an RJ-45 connector and a 15-cm

(6-inch) RJ-45 cord (not supplied).

Complete steps 1-5, as needed, before you wall-mount your phone:

Method A: Using the stand cover (part removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone.

Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not supplied). Install the screws so that they protrude 3 mm

(1/8 inch) from the wall, and then position the phone stand mounting

holes (as shown in Figure 6, Method A) over the screw heads. You

may need to remove the phone from the wall to adjust the lower screws. When the lower screws fit snugly, tighten the top screws.

Method B: Attach the 15-cm (6-inch) CAT5e cable (not supplied), position the phone stand mounting holes (shown in

Figure 6

, Method

B) over the mounting rivets, push the phone onto the mounting rivets and down, to lock the phone into position.

29


7.

Replace the stand cover. Ensure that all cables are neatly routed and press the stand cover into place until you hear an audible click.

8.

Put the phone in the wall-mount position. If you wall-mounted your phone, put it in the wall-mount position by pressing the Tilt Lever and pushing the phone towards the stand until the phone is nearly parallel with the stand. Release the Tilt Lever and continue to gently push the phone towards the stand until you hear an audible click (from the

Wall-Mount lever). Ensure the phone is securely locked in position.

30

Telephone features


Your Avaya 1110 IP Deskphone has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the

Telephone Options

menu item on the

Services

menu. Press the

Services

key once to access the

Services

menu, which has the following menu items:

•


— enables you or your system administrator to select and configure server-based telephone features. For more information, see


below.

•

Password Admin

— enables you or your system administrator to manage the Station

Control Password (SCPW). For more information, see

Station

Control Password

on page 104.

•

Virtual Office Login

and

Test Local Mode

(for Branch Office)

— are present only when your phone’s Class of Service is configured for Virtual Office and Branch Office. For more information, see

“Using Virtual Office” on page 87

.

Note: The

Password Admin

,

Virtual Office Login

, and

Test Local

Mode

menus are not available on all Avaya 1110 IP Deskphone telephones. Consult your system administrator.


The


menu item provides you with access to the following features on your Avaya 1110 IP Deskphone:

•

“Volume adjustment...” on page 33

•

“Contrast adjustment” on page 34

•

“Language...” on page 35

•

“Date/Time...” on page 36

•

“Local Dialpad Tone” on page 37

31


•

“Set Info” on page 37

•

“Diagnostics” on page 38

•

“Ring type...” on page 39

•

“Call timer” on page 40

•

“Live Dial Pad” on page 41

•

“Caller ID display order” on page 42

•

“Normal mode indication” on page 42

When an option has a submenu, an ellipses (...) appears after the option.

Using the Telephone Options menu:

1.

Press the

Services

key.

2.

Press the

Up/Down

navigation keys to scroll up or down, and then locate


.

3.

Press the

Enter

key.

1.

Use Press the

Up/Down

navigation keys to scroll up or down, and then locate an option (for example,

Contrast adjustment

).

2.

Press the

Enter

key. The display provides information required to adjust your selection.

32


Select or

Cancel

3.

Choose one of the following:

— Press the

Select context-sensitive

soft key to save any changes and return to the


menu.

— Press the Cancel context-sensitive soft key to keep existing setting and return to the


menu.

Volume adjustment...

To adjust the volume, press the

Services

key, select

Telephone

Options

, and then select

Volume adjustment…

Adjusting the volume:

1.

Press the

Up/Down

navigation keys to scroll up or down, and then locate one of the following items:

— Ringer

— Handset listen

— On-Hook listening/dialing

2.

Press the

Enter

key.

33


Down or

or

Up 3.

To increase or decrease the volume, do one of the following:

— Press the

Up

or

Down

contextsensitive soft keys.

— Press the

Up

or

Down

navigation keys.

Select or

Cancel

4.


— Press the

Select

context-sensitive soft key to save the volume level and return to the


menu.

— Press the Cancel context-sensitive soft key to keep existing configurations.


To adjust the LCD display screen contrast, press the

Services

key, select


, and then select


.

Adjusting the display screen contrast:

Lower or

or

Higher

1.

To increase or decrease the display contrast level, choose one of the following:

— Press the

Lower

or

Higher

contextsensitive soft keys.

— Press the

Up

or

Down

navigation keys.

34


Select or

Cancel

2.


— Press the

Select

context-sensitive soft key to save the contrast level and return to the

Telephone

Options

menu.

— Press the

Cancel

context-sensitive soft key to keep existing configurations.

Language...

The LCD display is available in multiple languages. To choose a language, press the

Services

key, select


, and select

Language…

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the password functionality is locked.

Contact your system administrator to unlock the password.

Selecting a language:

1.

Press the

Up/Down

navigation keys to scroll up or down, and then highlight the desired language (for example, German

[Deutsche]).

35


Select or

Cancel

2.


— Press the

Select

context-sensitive soft key to save the language and return to the


menu.


Date/Time...

Several date and time formats are available. Formats are based on the

12-hour and 24-hour clocks. To select the date and time format, press the

Services

key, select


, and then select

Date/Time…

Selecting a date and time format:

1.

Press the

Up/Down

navigation keys to scroll up or down, and then highlight the desired format. Sample formats appear on the upper-right side of the display area.

Select or

Cancel

2.


— Press the

Select

context-sensitive soft key to save the format and return to the


menu.


36


Local Dialpad Tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency

(DTMF) sounds, a single tone, or no sound when you press a key on the dialpad. To choose a local dialpad tone, press the

Services

key, select


, and then select

Local DialPad Tone

.

Choosing a local dialpad tone:

1.

Press the

Up/Down

navigation keys to highlight one of the following dialpad tones:

—

None

to disable all tones

—

Short Click

to enable a single tone for all keys

—

DTMF

to turn on a separate DTMF tone for each key

Select or

Cancel

2.


— Press the

Select

context-sensitive soft key to save the tone selection and return to the

Telephone

Options

menu.


Set Info

The Set Info option displays the following telephone-specific information:

• General Info

• Set IP Info

• Ethernet Info

37


• Server Info

• Location Info

• Encryption Info

To view telephone-specific information, press the

Services

key, select


, and then select

Set Info

.

Viewing telephone-specific information:

1.

Press the

Up/Down

navigation keys to scroll through the list to view the telephone information.

Cancel

2.

Press the

Cancel

context-sensitive soft key to return to the


menu.

Diagnostics

The Diagnostics option displays the following telephone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Msg receive/trans)

• QOS Stats

• DHCP Info

To view diagnostic information, press the

Services

key, select


, and select

Diagnostics

.

38


Viewing telephone-specific diagnostic information:

1.

Press the

Up/Down

navigation keys to scroll through the list of diagnostic information.

Cancel

2.

Press the

Cancel



menu.

Ring type...

The Ring type… option configures the telephone’s ring tone. To choose a ring type, press the

Services

key, select


, and then select

Ring type…

Choosing a ring type:

1.

Press the

Up/Down

navigation keys to scroll up or down, and then highlight one of the ring types.

Play

2.

Press the

Play

context-sensitive soft key to sample the ring tone.

39


Select

Stop

Cancel

3.


— Press the

Select

context-sensitive soft key to save the ring type and return to the


menu.

— Press the

Stop

context-sensitive soft key, and then use the

Up/Down

navigation keys to select a different ring type.


Call timer

The call timer measures how long you are on each call. To enable Call timer, press the

Services

key, select


, and then select

Call timer

.

Enabling or disabling Call Timer:

On or

Off

1.


— To turn on the call timer, press the

On


— To turn off the call timer, press the

Off


40


Select or

Cancel

2.


— Press the

Select

context-sensitive soft key to save the configuration and return to the

Telephone

Options

menu.

— Press the

Cancel

context-sensitive soft key to keep existing configurations.

Live Dial Pad

Use Live Dialpad to dial a number using the telephone keypad without having to pick up the handset, press the

Handsfree

key, or press the

Line (DN)

key.

Note: Live Dialpad activates the primary DN key.

Configuring Live Dialpad

To configure Live Dialpad, press the

Services

key, select

Telephone

Options

, and then select

Live Dial Pad

1.

Press the

Up/Down

navigation keys to scroll up or down, and then highlight one of the following:

—

On

—

Off

Select or

Cancel

2.


— Press the

Select

soft key to save the configuration.

— Press the

Cancel

soft key to keep existing configurations.

41


Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number

Configuring Caller ID display order

Use the following procedure to configure Caller ID display order.

1.

Press the

Services

key, select


, and then select

Caller ID

display order.

2.

Press the

Up/Down

navigation keys to scroll up or down, and then select one of the following:

—

Number, name

(default)

— Name, number

3.

Press the

Select

soft key to save the configuration, else press the

Cancel

key to cancel the modifications.

Normal mode indication

The

Normal

mode display indication can be On or Off when the IP

Deskphone is in normal mode.

Configuring Normal mode indication

Use the following procedure to configure Normal mode indication.

1.

Press the

Services

key, select


, and then select

Normal mode

indication.

2.

Press the

Up/Down

navigation keys to scroll up or down, and then select one of the following:

— On

— Off

3.

Press the

Select

soft key to save the configuration, else press the

Cancel

key to cancel the modifications.

42


43

Local tools

Local tools

Your Avaya 1110 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1110 IP Deskphone. Many of the tools and features discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.

Local tools and features are accessed through the

Local tools

menu

.

Press the

Services

key twice to access this menu. Your system administrator can establish a password for the

Local tools

menu. When the password is enabled, a password prompt appears when you attempt to access this menu. Use the dial pad to type the correct password, and then press the

Enter

key. The

Local tools

menu appears. If the menu does not appear, contact your system administrator.

The

Local tools

menu has the following menu options:

•

“1. Using the Preferences submenu” on page 45

•

“2. Using the Local Diagnostics submenu” on page 48

•

“3. Using the Network Configuration submenu” on page 50

•

“4. Using the Lock Menu” on page 50

Local tools

menu options are preceded by numbers. Pressing the associated number key on the dialpad triggers the corresponding feature or tool. For example, when you are in the

Local tools

menu, you can select the

Local Diagnostics

menu option by pressing the 2 key on the dialpad.

The functions of some navigation keys on your Avaya 1110 IP

Deskphone vary depending on the situation. The navigation controls for menus are described in

Table 5

Table 5: Navigation controls for menus (Part 1 of 2)

Key Function

Down

arrow keys Dislay next menu item.

Up

arrow keys Display previous menu item.

44

Local tools

Table 5: Navigation controls for menus (Part 2 of 2)

Key

Left

arrow key

Right

arrow key

Enter

key

Enter digit on the dialpad

Cancel

contextsensitive soft key

Function

Close the menu.

Select the current menu item.

Select the current menu item.

Select correspondingly numbered menu item.

Exit the Local tools menu option or feature/tool.

When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The

navigation controls for Edit mode are described in

Table 6

.

Table 6: Navigation controls for Edit mode

Key

Left

arrow key

Enter

key

Enter digit on the dialpad

Asterisk (*)

Function

Delete a character in the edit field.

Ends editing function.

Inserts digits at current position

Enters a dot (“.”) at current position.

1. Using the Preferences submenu

When you select the

Preferences

option from the Local tools menu, a

Preferences

submenu appears. This submenu provides access to tools used for controlling various local display preferences for your

Avaya 1110 IP Deskphone.

The Preferences submenu provides access to the following tools:

•

“1. Contrast” on page 46

45

Local tools

•

“2. Languages...” on page 46

•

“3. Backlight Timer” on page 47

1. Contrast

Use the

Contrast

tool to adjust the contrast of the LCD display screen on your Avaya 1110 IP Deskphone.

To adjust the contrast of the LCD display screen, press the

Services

key twice to open the

Local tools

menu, press the 1 key on the dialpad to select the

Preferences

menu option, and then press the 1 key on the dialpad to select the

Contrast

tool from the

Preferences

submenu.

Note: The initial contrast setting for the LCD display screen is downloaded from the server when your telephone is first configured by your system administrator. Selecting the

Contrast

tool from the

Preferences

submenu in

Local tools

automatically sets the LCD display screen contrast to the telephone’s local contrast setting, even if the

Cancel

context-sensitive soft key is pressed.

Adjusting the LCD display screen contrast:

1.

Press the

Up/Down

arrow keys to increase or decrease the value for the display screen contrast.

Cancel

2.

Press the

Enter

key to select the currently displayed value and exits the menu.

3.

Press the

Cancel

context-sensitive soft key to exit the menu with no change.

2. Languages...

Use the

Languages...

tool to select the language used locally on your


46

Local tools

Note: The


menu is synchronized with the selected language.

To access the local language tool , press the

Services


Local tools


Preferences


Languages...

tool from the

Preferences

menu.

Selecting a local tools language:

1.

Press the

Up/Down

navigation keys to scroll up or down, and then highlight the desired language (for example, German

[Deutsche]).

Cancel

1.

Press the

Enter

key to select the desired language and exit the menu.

2.

Press the Cancel context-sensitive soft key to exit the menu with no change.

3. Backlight Timer

Use the

Backlight Timer

tool to adjust how long the LCD display screen remains lit when your phone is inactive.

To access the

Backlight Timer

tool, press the

Services


Local tools


Preferences


Backlight Timer

tool from the

Preferences

menu.

Note: The backlight timer is displayed in the format xxx, where xxx is a time in minutes or hours.

47

Local tools

Adjusting the Backlight Timer:

1.

Press the

Up/Down

arrow keys to increase or decrease the backlight timer.

— Available values for the backlight timer are as follows:

5m (5 minutes)

15m (15 minutes)

30m (30 minutes)

1h (1 hour — default)

2h (2 hours)

Never (screen does not go black)

— Choosing a high backlight timer value or Never, reduces the life span of the display screen.

Cancel

2.

Press the

Enter

key to select the desired backlight timer value and exit the menu.

3.

Press the Cancel context-sensitive soft key to exit the menu with no change.

2. Using the Local Diagnostics submenu

When you select the


option from the Local tools menu, a


submenu appears. This submenu provides access to tools used for monitoring and controlling the operation of your


The


submenu provides access to the following tools:

•

“1. IP Set&DHCP Information” on page 49

48

Local tools

•

“2. Network Diagnostic Tools” on page 49

•

“3. Ethernet Statistics” on page 49

•

“4. IP Network Statistics” on page 49

•

“5. DHCP Information” on page 50

•

“6. License Information” on page 50

•

“7. Certificate Information” on page 50

When in the submenu, press the

Cancel

context sensitive soft key to exit the menu. When a Local Diagnostics tool is selected, use the Return context-sensitive soft key to exit the tool and return to the Local

Diagnostics submenu.

Use the

Return

context-sensitive soft key to quickly gather information and run tests. For example, you can check

Ethernet Statistics

(submenu option 3), press the

Return



submenu, and then select

Network Diagnostics

Tools

(submenu option 2) to ping an IP address.

1. IP Set&DHCP Information

The system administrator can use the

IP Set&DHCP

tool to view reports about IP set and DHCP operation.

2. Network Diagnostic Tools

The system administrator can use the tools of

Network Diagnostic

Tools

menu to diagnose network problems.

3. Ethernet Statistics


Ethernet Statistics

tool to view reports about Ethernet operation.

4. IP Network Statistics


IP Networks Statistics

tool to view reports about network operation.

49

Local tools

5. DHCP Information


DHCP Information

menu to view

DHCP related information.

6. License Information


License Information

menu to view license related information.

7. Certificate Information

The system administrator can use the Certificate Information to view certificate related information.

3. Using the Network Configuration submenu

When you select the

Network Configuration

option from the

Local tools

menu, network configuration data appears for your Avaya 1110 IP

Deskphone. This tool is for administrator use only.

4. Using the Lock Menu

When you select the

Lock Menu

option from the

Local tools

menu, a

Lock Menu submenu appears. This submenu provides access to tools used for controlling access to the

Local tools

menu itself or various

Local tools

menu options. This tool is for administrator use only.

50

Making a call

Making a call

This section describes features associated with making a call. You can make a call from your Avaya 1110 IP Deskphone using any of the following methods:

•

“Using Off-hook dialing” on page 51

•

“Using On-hook Dialing” on page 52

•

“Using Predial” on page 52

•

“Using Ring Again” on page 53

•

“Using Last Number Redial” on page 55

•

“Using Speed Call” on page 56

•

“Using System Speed Call” on page 57

Using Off-hook dialing

1.

Lift the handset.

2.

Dial the number.

or

(Goodbye)

3.

To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the

Goodbye

key.

51

Making a call

Using On-hook Dialing

1.

Leave the handset in the cradle.

2.

Press the line (DN) key.

3.

When the dial tone sounds, dial the number.

4.

When the called party answers, lift the handset.

5.

To terminate the call, choose one of the following:

— Replace the handset into the cradle.

— Press the

Goodbye

key.

or

(Goodbye)

Using Predial

Use the Predial feature to enter, preview, and edit numbers before dialing.

To use Predial:

1.

Without selecting the line key, enter the number to be dialed.

52

Making a call or

2.


— Lift the handset to dial the number.

— Press the line key (DN) to dial the number.

3.

If the Line key is used to dial the number, lift the handset when the called party answers.

To edit a Predial number:

1.

Use the dialpad to enter the number.

Clear or

Delete

2.


— To erase all numbers, press the

Clear


Reenter the numbers to be dialed.

— To change one number at a time, press the

Delete

context-sensitive soft key to backspace. Re-enter the number.

3.

Press the line key to dial the number.

Using Ring Again

Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Deskphone rings when the person you called becomes available. Ring Again automatically redials the number.

53

Making a call

To activate Ring Again:

RngAgn

or

1.

Dial a number and receive a busy tone or no answer.

2.


— Press the

Ring Again

contextsensitive soft key.

— Enter the

Ring Again Activate

FFC.

To call a Ring Again party when you receive notification:

1.

After receiving the notification ring, lift the handset.

RngAgn

2.

Press the

Ring Again

context-sensitive soft key to automatically dial the number.

To deactivate Ring Again before notification:

RngAgn

or


— Press the

Ring Again

contextsensitive soft key a second time.

— Enter the

Ring Again Deactivate

FFC.

54

Making a call

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the last dialed number.

To use Last Number Redial:


or

1.

To redial using the handset:

— Lift the handset.

— Press the line (DN) key.

2.

To redial without lifting the handset, press the line (DN) key twice (the last number dialed is automatically redialed).

55

Making a call

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and automatically dial frequently called telephone numbers.

To store a Speed Call number:

SpcCtl

1.

Press the

Speed Call Controller

context-sensitive soft key. The triangular icon flashes, indicating programming mode.

SpcCtl

2.

At the prompt:

— Enter a one-, two-, or three-digit code (0-999).

— If required, dial the access code.

— Enter the telephone number

(internal, external or long-distance number).

3.

Press the


context-sensitive soft key again to save the code and number. The flashing icon turns off.

To make a Speed Call:

1.

Lift the handset.

56

SpcCtl

Making a call

2.

Press the



3.

Dial the

Speed Call

code to automatically dial the number.

Using System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone.

To make a System Speed Call:

1.

Lift the handset.

SScUsr or

SScCtl

2.


— Press the

System Speed Call


— Press the

System Speed Call

Controller (SScCtl)

key.

3.

Dial the

Speed Call

code to automatically dial the number.

57

Answering a call

Answering a call

Each incoming call causes the telephone to ring and the Message

Indicator lamp to flash.

To answer a call:

Lift the handset.

Note: Do not use the Line (DN) key to anwer a call.

While on an active call

This section describes the following features, available during an active call:

•

“Placing a call on hold” on page 58

•

“Transferring a call” on page 59

•

“Using Timed Reminder Recall” on page 60

•

“Using Call Park” on page 61

•

“Recording a Calling Party Number” on page 63

•

“Tracing a malicious call” on page 64

Placing a call on hold

Use the Hold feature to place an active call on hold.

58


To place a call on hold:

(Hold)

To retrieve a call on hold:

Press the

Hold

key.

Press the line (DN) key.

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person.

To transfer a call to a third party:

Trans

1.

Press the

Transfer

context-sensitive soft key. The other party is put on hold and a dial tone sounds.

2.

Dial the DN to which you are transferring the call.

Trans

3.

When that number rings or a person answers, press the

Transfer

contextsensitive soft key to connect the calling party.

59


To return to the original call, if the transfer is incomplete:

If the person called is not available, press the

Line

(DN) key to reconnect to the original call.

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered.

To use Timed Reminder Recall:

Trans

1.

Press the

Transfer

context-sensitive soft key. The call is put on hold.

Trans

or

2.

Dial the number to which you are transferring the call.

3.

Choose one of the following to start the recall timer:

— Press the

Transfer


— Replace the handset before the extension answers.

Note: If the transfer is complete, the recall timer stops.

60


If the transferred call is not answered, your telephone rings:

Trans

or

(Goodbye)

1.

Lift the handset to reconnect to the original caller.

2.


— Press the

Transfer

context-sensitive soft key and repeat the transfer.

— If the transfer is picked up while you are on the line, press the

Goodbye

key to complete the transfer.

Using Call Park

Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line. When configured network-wide, Call Park can be used across networks. A

System Park extension can be configured to automatically park most calls.

To park a call on the System Park DN or your own DN:

Park Park

During an active call, press the

Park

context-sensitive soft key twice.

Note: By default, the call is parked on your DN unless a

System Park DN

is enabled to automatically park calls on the system.

61


To park a call on a DN other than the System Park DN or your own

DN:

Park

1.

Press the key.

Park

context-sensitive soft

Park

2.

Dial the DN where you want to park the call.

3.

Press the

Park


To park a call using the SPRE code or FFC:

Trans or

Conf

1.


— Press the

Transfer


— Press the

Conference


2.

Dial the

Call Park

FFC.

3.

To use an alternate DN from the

System

Park

DN or your own DN, dial the DN where you want to park the call.

Otherwise, proceed to step 4.

62

Trans or

Conf

4.


— Press the

Transfer


— Press the

Conference


To retrieve a parked call:

1.

Lift the handset.

Park

2.

Press the key.

Park


context-sensitive soft

3.

Dial the DN where you parked the call.

Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone.

Recording a Calling Party Number

Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call.

To record a caller’s number for accounting purposes:

CParty

1.

Press the

Call Party

context-sensitive soft key. The caller is placed on hold.

63


CParty

2.

Dial a charge account number or the caller’s number.

Note: For information on using the

Charge

key, see

“Charging a call or charging a forced call” on page 77 .

3.

Press the

Call Party

context-sensitive soft key to return to the call.

Tracing a malicious call

Use the Call Trace feature to trace nuisance calls within your system.

Note: This is not a default feature. Contact your system administrator to configure this feature on your telephone.

To activate Call Trace:

Trans or

Conf

1.


— Press the

Transfer


— Press the

Conference


2.

Dial the

SPRE code

followed by

83

or dial the

Call Trace

FFC to automatically reconnect.

Note: Contact your system administrator for the Call Trace feature

SPRE code.

64

While away from your desk


You can use the following features when you are away from your desk:

•

“Using Call Forward” on page 65

•

“Using Internal Call Forward” on page 66

•

“Using Remote Call Forward” on page 67

•

“Securing your telephone” on page 69

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is ringing, the call cannot be forwarded.

To forward your calls or change the forward number:

Fwd

1.


— Press the

Forward


— Lift the handset and enter the

Call

Forward All Calls Activate

FFC.

Fwd

2.

Dial the DN where you want to forward your calls.

3.

Press the

Forward


65


To deactivate Call Forward:

Fwd

or


• Press the

Forward


• Lift the handset and enter the

Call

Forward All Calls Deactivate

FFC.

To reinstate Call Forward to the same number:

Fwd Fwd

Press the

Forward

context-sensitive soft key twice.

Using Internal Call Forward

Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls cannot be forwarded.

To forward internal calls:

1.

Lift the handset and enter the

Internal

Call Forward Activate

FFC.

2.

Dial the DN to which you are forwarding your internal calls.

66


3.

Return the handset to the handset cradle.

To deactivate Internal Call Forward:


Internal

Call Forward Deactivate

FFC.

Using Remote Call Forward

Use the Remote Call Forward feature (from any telephone other than your own) to forward calls to any telephone.

To activate Remote Call Forward:

1.

Lift the handset.

2.

If you are calling from a telephone outside the system, dial your direct system access number and wait for the dial tone.

3.

Dial the

Remote Call Forward Activate

FFC to activate the feature.

4.

Dial your

Station Control Password

. A dial tone sounds.

67

While away from your desk or

5.


— Dial your DN.

— To forward calls to the previous call forward telephone number, press the

#

key. (Do not perform steps 6 and 7.)

6.

Dial the number to which you are forwarding calls. If calls are forwarded to an invalid number, a fast busy signal sounds.

7.

Press the

#

key.

To deactivate Remote Call Forward:

1.

Lift the handset.

2.

If you are calling from a telephone outside the system, dial the

direct system access

number and wait for the dial tone.

3.

Dial the

Remote Call Forward

Deactivate

FFC.

4.

Dial your


.

68


5.

After you hear the dial tone, dial your

DN.

6.

Press the

#

key.

Securing your telephone

Use the Electronic Lock feature to prevent others from making calls from your telephone. The Electronic Lock feature is controlled using the corresponding Flexible Feature Codes (FFC) and your Station Control

Password (SCPW).

To lock your telephone:

1.

Lift the handset.

2.

Dial the

Electronic Lock Activate

Flexible Feature Code (FFC).

3.

Dial your


.

(Goodbye)

or

4.


— If you are dialing locally, press the

Goodbye

key.

— If you are dialing the FFC remotely, dial your DN.

69


To unlock your telephone:

1.

Lift the handset.

2.

Dial the

Electronic Lock Deactivate

FFC.

3.

Dial your


.

(Goodbye)

or

4.


— If you are dialing locally, press the

Goodbye

key.

— If you are dialing the FFC remotely, dial your DN.

70

Talking with more than one person


Use the following features to enable conversations between more than two people:

•

“Setting up a conference call” on page 72

•

“Using Group Call” on page 73

71


Setting up a conference call

Use the Conference feature to set up a conference call for a maximum of three or six people including yourself. The maximum number of people the conference feature supports depends on the configuration of your telephone.

To set up a conference call:

Conf

1.

While on a call, press the

Conference

context-sensitive soft key to place the party on hold. You hear a dial tone.

Conf

2.

Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time.

3.

Press the

Conference

context-sensitive soft key a second time to conference all parties together.

If the person you attempt to add to the conference is unavailable:

1.

Press the

Goodbye

key.

(Goodbye)

2.

Press the line (DN) key to return to your original call

.

72


Using Group Call

Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer.

To call group members:

1.

Lift the handset.

2.

Enter the

Group Call FFC

.

— The feature automatically calls all group members.

— The telephone numbers of the group members appear on the display as they answer.

Note 1: After everyone in the group has answered, only the person who made the group call can put the call on hold.

Note 2: When a person in your group is on a conference call or another group call, they are not connected to your group call.

73


To answer a group call:

1.

Lift the handset. Note the following about notification tones:

— If you are on a call and receive three

10-second tones, this is the notification of a group call on your current extension.

— If you are on a call on another line when a group call is made, you receive a long tone through the handset or speaker.

— If you are already on a conference call or another group call, you do not receive notification of a group call.

To end a group call:

(Goodbye)

Press the

Goodbye

key.

Note: When the person who made the group call disconnects, the call terminates for all members of the group.

However, the members of the group call can disconnect from the call and not affect other members on the call.

74

Working without interruption

Working without interruption

This section describes the Activating Make Set Busy feature, which provides uninterrupted work time.

Note: Uninterrupted work time can also be obtained by forwarding

your calls to another telephone number (see Using Call Forward on page 65) or directing your calls to your voice mailbox.

Activating Make Set Busy

Use the Make Set Busy feature to make your telephone appear busy to all callers.

To activate Make Set Busy:


Make Set

Busy Activate

FFC.

To deactivate Make Set Busy:


Make Set

Busy Deactivate

FFC.

75

Additional call features


Contact your system administrator to determine if the following call features are available on your telephone.

•

“Using Call Page Connect to make an announcement” on page 76

•

“Charging a call or charging a forced call” on page 77

•

“Using Enhanced Override” on page 80

•

“Using Forced Camp-on” on page 81

•

“Overriding a busy signal” on page 83

•

“Using Privacy Release” on page 83

•

“Using Radio Page” on page 84

Using Call Page Connect to make an announcement

Use the Call Page Connect feature to make an announcement over a paging system.

Note: A

Page

key on an attendant console overrides and disconnects the telephones. The telephones must reaccess the page trunk.

To connect to Call Page:

1.

Lift the handset.

2.

Dial the

Page Trunk Access Code

to complete the connection to the page system.

3.

Make your announcement.

76


4.

Press the

Goodbye

key

.

(Goodbye)

Charging a call or charging a forced call

Use the Call Charge feature to charge a call to a specific account.

The Forced Charge feature charges long-distance calls from a telephone restricted to local calls.

To charge a local or long-distance call to an account before you dial:

1.

Lift the handset.

Charge

2.


— Press the

Charge


— Dial the

Call Detail Recording

FFC.

3.

Dial the charge account number.

4.

When the dial tone sounds, dial the number.

77


To charge a call in progress:

Trans or

Conf

1.


— Press the

Transfer


— Press the

Conference


Charge

or

2.


— Press the

Charge


— Dial the


FFC.

3.


4.

Press the line (DN) key to return to the call.

To charge a call to an account when you transfer a call:

Trans

1.

Press the

Transfer

context-sensitive soft key. The call is on hold.

78

Charge

or


2.


— Press the

Charge


— Dial the


FFC.

3.


4.

After the dial tone, dial the number to which you are transferring the call.

Trans

5.

Press the

Transfer

context-sensitive soft key when you hear the telephone ring.

Note: You can talk privately to the person at the transfer number before you press the

Transfer


To charge a call to an account when you add someone to a conference call:

Conf

1.

Press the

Conference

context-sensitive soft key. The call is placed on hold.

79


Charge

or

2.


— Press the

Charge


— Dial the


FFC.

3.


Conf

4.

Dial the number of the person you want to add to the conference.

5.

Press the

Conference


Using Enhanced Override

Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party.

To use Enhanced Override:

You receive a busy signal after dialing a telephone number.

80

EnhOvr

or


1.

Enter the

Override

FFC to initiate a

Forced Camp-on.

— If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal.

2.

Enter the

Override

FFC again.

— The other two people on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two people remain connected.

3.

To terminate the call, press the

Goodbye

key.

(Goodbye)

Using Forced Camp-on

Use the Forced Camp-on feature to automatically ring another telephone

(internal or external) immediately after that telephone disconnects from its current call.

To use Forced Camp-on:


81


1.

Enter the

Override

FFC, to initiate a

Forced Camp-on.

Note: The person you called receives a tone, and you receive a ring signal or a busy signal, depending on the options chosen. You are now camped-on to the number you dialed.

2.

Return the handset to the cradle.

— When the person you called finishes their call, your telephone automatically dials the number and both telephones ring.

Answering a call camped-on to your extension:

When your telephone rings, lift the handset.

Note: You can program your telephone for either Camp-on or Call Waiting, but not both.

82


Overriding a busy signal

Use the Override feature to override a busy signal and interrupt another call.

To override a busy signal:


1.

Enter the

Override

FFC.

— The people in the targeted call receive a tone for approximately 1 second. After Override joins you to their call, a short tone repeats every

16 seconds.

2.

To terminate the call, press the

Goodbye

key.

(Goodbye)

Using Privacy Release

Use the Privacy Release feature to enable one or more people who share your DN to join a call.

83


To use Privacy Release in an established state:

PrvRls

Press the

Privacy Release

context-sensitive soft key during a call.

— People can join the call by pressing the shared number (DN) key on their telephone (Multiple Appearance DN feature).

Using Radio Page

Use the Radio Page feature to page a person and stay on the line until they answer. The paged person answers the call after entering a special

Page Meet-me code from any telephone.

To use Automatic Preselection (Meet-me page):

1.

Lift the handset.

2.

Dial the

Radio Paging Access

FFC.

— The paging tone sounds (two beeps followed by a dial tone).

3.

Dial the number of the party you want to page.

— After dialing, the ringback tone sounds.

Note: The paged person can use any telephone to enter a

Radio Paging

Answer

FFC, plus their own DN number.

84

(Goodbye)

or


4.

If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds followed by silence, press the

Goodbye

key or replace the handset.

To use Automatic Post-selection:

The called party is either busy on the telephone or away from their desk.

To page the called party, you do not need to redial the number of the called party.

RadPag

1.

Press the

Radio Page


— A special dial tone sounds.

(Goodbye)

or

2.

Dial the

Radio Paging Access

FFC.

— The ringback tone sounds.

Note: The paged person can use any telephone to enter a

Radio Paging

Answer

FFC, plus their own DN number.

3.

If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds, followed by silence, press the

Goodbye

key or replace the handset.

85


To answer a Radio Page:

If you carry a Radio Pager, a page indicates that someone dialed your

DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any telephone.

1.

Lift the handset.

2.

Dial the

Radio Paging Answer

FFC.

— The paging tone sounds.

3.

Dial your own DN to connect to the paging caller. If the caller has disconnected, a steady high-pitched

(number unavailable) tone sounds.

86

Additional phone features


The following features are described in this section:

•

“Secure Communication” on page 87

•

“Using Virtual Office” on page 87

•

“Using Media Gateway 1000B” on page 98

Secure Communication

Your Avaya 1110 IP Deskphone supports secure communication with other Avaya IP Deskphones by encrypting your calls using a Pre-Shared

Key (PSK). If the PSK feature is enabled on both Avaya IP Deskphones, a PSK security icon ( :) is displayed on the LCD screen when a secure communication link is established. Consult your system administrator to find out if this feature is enabled on your IP Deskphone.

Using Virtual Office

The Virtual Office feature provides a service you can use while you are away from your desk to transfer calls, and all your office telephone features, to a remote telephone. Virtual Office makes this possible by allowing you to use another IP Deskphone (the Remote phone) to log in to your own home or office IP Deskphone (the Office phone). After you log in, you can access the DNs, key layout, and voicemail features that are configured on your own home or office IP Deskphone.

To use Virtual Office, you need your DN and preconfigured Station

Control Password (SCPW). You must activate Virtual Office on your

Office phone before you can connect to it from a Remote phone. See

“Logging in to Virtual Office” on page 89 .

Note: Consult your system administrator to verify if the Virtual Office feature is available for your use.

87


You can use an IP Deskphone as a Remote phone to connect to your

Avaya 1110 IP Deskphone even if it is a different IP Deskphone model.

Table 7

shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1110 IP Deskphone.

Table 7: Virtual Office connection availability

IP Deskphone model


Avaya 1120E IP

Deskphone

Avaya 1140E IP

Deskphone

Avaya 1150E IP

Deskphone

Avaya 1165E IP

Deskphone




IP Phone 2001

IP Phone 2002

IP Phone 2004


Avaya 2033 IP Conference

Phone

Avaya 2050 IP Softphone

Possible to log in to the 1110?

Yes

Yes, with restrictions


No

Yes, with extra key restrictions




Yes






Note 1: When logged into an Avaya 1110 IP Deskphone from another IP Deskphone using Virtual Office, your IP Deskphone is limited to the features available on the Avaya 1110 IP Deskphone.

Note 2: A Virtual Office login to an Avaya 1110 IP Deskphone from another IP Deskphone is blocked in certain situations. Consult your system administrator.

88


Logging in to Virtual Office

If the IP Deskphone is configured for Virtual Office, the Virtual soft key is

displayed, as shown in Figures 7.

Figure 7: Virtual Soft key — small phone

89


To activate Virtual Office from this IP Deskphone on your Office IP

1.

Press the

Virtual Soft

key.

2.

At the prompt, enter your user ID.

3.

Press the

Enter

key.

4.

At the prompt, enter the home

Station

Control Password (SCPW)

.

A successful login transfers all the features, time, date, and tones to your

Remote telephone from your Office telephone.

Note 1: If the user ID is not found locally, the message “Locating Remote Server” is displayed.

Note 2: After three failed login attempts, wait 1 hour before attempting to log in again, or contact your system administrator to reset your password.

Note 3: Your Virtual Office session expires after a fixed period of time,

(determined by your system administrator).

Deskphone:

Using Virtual Office on your Remote telephone

Because the display characteristics, including size, vary from one IP

Deskphone model to the next, your Office Avaya 1110 IP Deskphone

90


display is different on each Remote phone.

Figures 8

to

10

show LCD displays of various IP Deskphones when they are logged on to an

Avaya 1110 IP Deskphone using Virtual Office.

Figure 8

shows an Avaya 1120E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone.

Figure 8: Avaya 1120E IP Deskphone logged in to an

Avaya 1110 IP Deskphone

91


Figure 9

shows an Avaya 1140E IP Deskphone logged in as a Remote phone to an Avaya 1110 IP Deskphone Office phone.

Figure 9: Logged in to an Avaya 1110 IP Deskphone using an

Avaya 1140E IP Deskphone

92


Figure 10

shows an Avaya 2050 IP Softphone logged in as a Remote

phone to an Avaya 1110 IP Deskphone Office phone.

Figure 10: Logged in to an Avaya 1110 IP Deskphone using an Avaya 2050 IP Softphone

Note 1: On the displays of the IP Phone 2002, IP Phone 2004,

Avaya 1120E IP Deskphone, Avaya 1140E IP Deskphone, and

Avaya 2050 IP Softphone, the feature keys remain empty (except for the appearance of your DN), because your Avaya 1110 IP

Deskphone does not support feature keys.

Note 2: A User information line appears on all displays listing the number of your office telephone.

Using Virtual Office on your Office telephone

Figure 11

shows the Avaya 1110 IP Deskphone display when the phone

is logged out due to remote access.

93


Figure 11: Office phone displays the message Logged Out

When activated for Virtual Office by a Remote telephone, your Office telephone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone. If you do not disconnect the remote login, your Virtual Office session expires after a fixed period of time, determined by your system administrator.

94


To regain operation of a telephone being used for Virtual Office:


Home

or

— To completely disconnect your

Office telephone from the Remote telephone: a.

Press the

Home


b.

Enter your User ID and password

(this logs the Office telephone back on to your office network).

Vrtual

— Press the

Virtual

context-sensitive soft key to log in to another IP

Deskphone, and your telephone becomes a Remote telephone.

Logging out of Virtual Office

To log out of Virtual Office, press the

Virtual soft

key.

Automatic log out from Virtual Office

Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity. When automatic logout is about to occur, the following message is displayed on the IP Deskphone: "Logout phone now?"

Press

Yes

to allow the IP Deskphone to log out of Virtual Office or press

No

to remain logged in to Virtual Office and reset the IDLE timer. If no key is pressed, the IP Deskphone logs out of Virtual Office.

Emergency calls on your Remote IP Deskphone

If you make an emergency call while logged in to Virtual Office on a

Remote IP Deskphone, the call is placed to the local emergency service, not to your home office emergency service.

Note: Some IP Deskphones are configured as Virtual Office-only telephones and have no assigned DN. However, these IP

95


Deskphones can still be used to make emergency calls. “Emergency

Calls only“ is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted.

Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. Table 8 lists error

messages and describes actions to correct the causes.

Table 8: Troubleshooting Virtual Office (Part 1 of 3)

Displayed Message Probable Cause

Busy, try again Remote IP

Deskphone is active

(not idle).

Invalid ID (1)

Invalid ID (2)

ACD is logged in.

Make Set Busy is inactive on ACD IP

Deskphone.

Incorrect User ID entered.

User ID is not in

Gatekeeper database.


Actions

Wait for remote IP

Deskphone to become idle and try again.

Log out ACD IP

Deskphone before

Virtual Office from another IP

Deskphone.

Configure Make Set

Busy active on ACD

IP Deskphone.

Enter correct User ID.

Notify system administrator.


96




Invalid ID (3)

Locked from Login

Permission Denied

(1)

Permission Denied

(3)

Permission Denied

(4)

Actions


User ID in

Gatekeeper database points to originating

Call Server.

Three failed attempts to enter the correct

Station Control

Password.



Wait one hour for the lock to clear automatically, or notify system administrator to clear lock.


Remote telephone has no Station

Control Password.


Remote telephone has no Station

Control Password.


Attempt to log in to a remote IP Phone

2004 or Avaya 2050

IP Softphone from an

Avaya 1110 IP

Deskphone (some restrictions apply).




Go to an IP Phone

2004 or Avaya 2050

IP Softphone and try again, or consult your local system administrator.

97




Permission Denied

(6)

Server Unreachable

(1)

Server Unreachable

(2)


Incorrect Station

Control Password entered.

Network problem.

Network problem.

VOUD configured on

TN

Remote IP

Deskphone does not have VOUA Class of

Service.

Actions


Select Retry, and try again with the correct

Station Control

Password.

Notify system administrator if the problem persists.

Notify system administrator if the problem persists.


Using Media Gateway 1000B

The Media Gateway 1000B (MG 1000B) provides a means of extending

CS 1000 Release 4.5 features to one or more remotely located branch offices using the Branch Office feature. A branch office is a remote location in the network where IP Deskphones, PSTN access, and TDM telephones are located. Contact your system administrator to see if these functions are available for your use.

The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode.

Normal Mode

The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check Local Mode functionality (make and receive calls) by enabling

Local Mode and returning to Normal Mode. After testing, you can return to

98


Normal Mode (see “Using Resume Normal Mode” on page 100

) or by waiting for 10 minutes.

Local Mode

If the WAN connection fails, the IP Deskphone loses communication with the Main Office Telephone Preference Service (TPS). It then registers with the MG 1000B and receives telephone services from the MG 1000B.

When in Local Mode, the telephone displays the message LOCAL

MODE.

This section provides more information on the following topics:

•

Using Test Local Mode

•

Using Resume Normal Mode

•

Troubleshooting MG 1000B

Using Test Local Mode

Use Test Local Mode to check Local Mode functionality (make and receive telephone calls). Test Local Mode is useful when provisioning has changed for an IP Deskphone on an MG 1000B Controller.

1.

Press the

Services

key.

(Services)

2.

Press the

Up/Down

navigation keys to scroll up or down, and then highlight

Test Local Mode

.

3.

Press the

Enter

key (the telephone resets and registers back to the Main

Office).

99


Using Resume Normal Mode

Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality.

Note: If you do not use the Resume Normal Mode command after testing, the telephone automatically returns to Normal Mode in 10 minutes.

1.

Press the

Services

key.

(Services)

2.

Press the

Up/Down

navigation key to scroll and highlight

Resume Normal

Mode

.

3.

Press the

Enter

key (the telephone registers back to the main office).

Troubleshooting MG 1000B

The MG 1000B can display error messages on-screen. Table 9 lists error

messages and describes actions to correct the causes.

Table 9: Troubleshooting MG 1000B (Part 1 of 2)

Display Message

Local Mode

Probable Cause

Test Local Mode.

Network problem.

Actions

Press the

Services

key, and then select

Resume Normal

Mode.

Contact system administrator if problem persists.

100


Table 9: Troubleshooting MG 1000B (Part 2 of 2)

Display Message

Local Mode

Invalid ID (1)

Local Mode

Invalid ID (2)

Probable Cause

Gatekeeper unable to find end point from

Branch User ID.

Branch User ID not found in any equipped TN.

Actions



101

Using Hospitality features


Hospitality features are intended for hotel operations. The following features are discussed in this section:

•

“Configuring Automatic Wake-Up” on page 102

Configuring Automatic Wake-Up

Use the Automatic Wake-Up feature to receive a timed reminder call.

From your telephone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.

To enter the time for an Automatic Wake-Up call:

1.

Lift the handset.

2.

Dial the

Automatic Wake-Up Request

FFC.

3.

Dial the

Automatic Wake-Up

time in a

24-hour time format (hhmm).

— A tone sounds to confirm your entered time.

Note: In a 24-hour time format,

7:30 a.m. is entered as 0730;

9:45 p.m. is entered as 2145.

4.

Press the

Goodbye

key.

(Goodbye)

102


To cancel an Automatic Wake-Up call:

1.

Lift the handset.

2.

Dial the

Automatic Wake-Up Quit

FFC.

3.

Press the

Goodbye

key.

(Goodbye)

To verify the time for the Automatic Wake-Up call:

1.

Lift the handset.

2.

Dial the

Automatic Wake-Up Verify

FFC.

3.

Dial the

Automatic Wake-Up

time in a

24-hour time format (hhmm). If your query matches the preset time, a confirmation tone sounds.

Note: In a 24-hour time format,

7:30 a.m. is entered as 0730;

9:45 p.m. is 2145.

4.

Press the

Goodbye

key.

(Goodbye)

103



Some features on your Avaya 1110 IP Deskphone are supported by a

Station Control Password (SCPW). The SCPW supports the following telephone features:

• Electronic Lock

— to prevent others from making calls from your telephone

• Remote Call Forward

• Virtual Office login

• Branch Office login

Your system administrator defines your initial SCPW. Contact your system administrator for detailed information.

Changing your Station Control Password:

1.

Press the

Services

key.

(Services)

2.

Press the

Up/Down


Password Admin

.

3.

Press the

Enter

key.

4.

Use the dialpad to enter your password at the prompt.

104


5.

Press the

Up/Down


New Password

.

6.

Press the

Enter

key.

7.

Use the dialpad to enter the new password.

8.

Press the

Enter

key to accept the new password.

Note: If you are locked out of your

Avaya 1110 IP Deskphone, or if you forget your SCPW, contact your system administrator.

105

Accessing External Server Applications

Accessing External Server

Applications

Use External Server Applications to access a variety of applications directly from your Avaya 1110 IP Deskphone.

To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports.

For more information about the External Server Applications, consult the

Avaya IP Deskphone External Server Applications User Guide.

106

Flexible Feature Codes (FFC)


Use Table 10 to keep track of the FFCs that the system administrator

assigns to your Avaya 1110 IP Deskphone:

Table 10: Flexible Feature Codes (Part 1 of 2)

FFC Feature

Automatic Wake-Up

Activate

Automatic Wake-Up

Deactivate

Automatic Wake-Up

Verify

Call Detail Recording

Charge Account

Call Forward All Calls

Activate

Call Forward All Calls

Deactivate

Call Park

Electronic Lock

Activate

Electronic Lock

Deactivate

Group Call

Internal Call Forward

Activate

Internal Call Forward

Deactivate

FFC Feature

Make Set Busy Activate

Make Set Busy Deactivate

Malicious Call Trace

Override

Pickup Ringing Number

Pickup Directory Number

Pickup Group

Radio Paging Access

Radio Paging Answer

Remote Call Forward Activate

Remote Call Forward

Deactivate

RingAgain Activate

107


Table 10: Flexible Feature Codes (Part 2 of 2)

FFC Feature

RingAgain Deactivate

Station Control

Password Change

FFC Feature

Virtual Office Terminal Log Off

Virtual Office Terminal Log On

108

Quick Reference

Quick Reference

Feature operation

Call Forward

Activate

Deactivate

Reinstate

Call PickUp

Conference

Hold

Place a call on hold

Return to a held call

Fwd

Fwd

Fwd

Conf

(Hold)

(Line)

Last Number Redial

Message

Ring Again

Activate

When notified

Deactivate

Transfer

RngAgn

RngAgn

Trans

Fwd

Pickup

(Line)

(Msg/Inbox)

RngAgn

Fwd

Conf

Trans

109

Quick Reference

Adjust volume

(Volume +) or

(Volume -)

Legend

Icon

( )

(Goodbye)

Fwd

Action

Indicates the key cap text label. For example, (Message).

Lift the handset.

Replace the handset.

Press the goodbye key.

Dial a number.

Press the line key.

An icon flashes when a feature is being programmed.

An icon lights steadily when a feature is active.

Press the

Services

key once for server-based features, or press the

Services

key twice for local phone features.

Press the

Message/Inbox

key.

Press the

Up/Down Navigation

keys

Press the

Enter

key

Press the

Expand

key

( )

Services and Telephone Options menus

Services menu

(Services)

Note: The

Services

menu contains the


,

Password

Admin

,

Virtual Office

, and

MG 1000B

menus. These options are not available on all Avaya 1110 IP Deskphones. Consult your system administrator.

Telephone Options menu

The following are the most commonly used options:

Volume adjustment

Choose one of:

. Ringer

. Handset Listen

. Listen-only

speaker

. Buzzer

Contrast adjustment

110

Language

Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press

Services

twice, select 1. Preferences, and select 2. Language.

Date/Time format

Local DialPad Tone

Ring type

Play

Call Timer

On Off

Quick Reference

111

Quick Reference

112

Regulatory and safety information


This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help.

Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment.

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings:

• This is a Class B product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス

B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この

装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすこと

があります。

取扱説明書に従って正しい取り扱いをして下さい。

113


Table 11 lists EMC compliance for various jurisdictions.

Table 11: EMC Compliance

Jurisdiction Standard Description

United States

Canada

Japan

FCC CFR 47

Part 15

ICES-003

Australia/New

Zealand

AS/NZS 3548

CISPR 22

European

Community

EN 55022

Class B Emissions: FCC Rules for Radio

Frequency Devices

Class B Emissions: Interference-Causing

Equipment Standard: Digital Apparatus

Class B Emissions: Information technology equipment - Radio disturbance

Class B Emissions: Information technology equipment - Radio disturbance

EN 55024 Information technology equipment - Immunity characteristics

Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and flicker in low-voltage supply systems for equipment with rated current <= 16 A

VCCI Regulations for voluntary control measures.

Table 12: Safety

Jurisdiction Standard Description

United States UL 60950-1

Canada

Safety of Information Technology

Equipment

CSA 60950-1-03 Safety of Information Technology

Equipment

EN 60950-1 European

Community

Australia/New

Zealand

AS/NZS

60950.1:2003

ITE equipment - Safety - Part 1:

General requirements

Safety of Information Technology

Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:

General requirements

114


Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

Australia: AS/ACIF S004: Voice Frequency Performance Requirements for

Customer Equipment

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.avaya.com

or Avaya Inc., 211 Mt. Airy Road, Basking

Ridge, NJ 07920 USA..

DenAn regulatory notice for Japan

115


116

Third party terms


Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010)

Certain portions of the product ("Open Source Components") are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we will provide upon request a complete machine readable copy of the source code for such Open Source Component on a medium customarily used for software interchange for a charge no more than our cost of physically performing source distribution. To get access to the source code, you may contact Avaya at (408) 577-7666.

The Open Source Components are provided "AS IS". ANY EXPRESS OR

IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL

THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE

OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT,

INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR

CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,

PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF

USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING

NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE

USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF

SUCH DAMAGE.

The following component is licensed under Public Domain:

DateTime

* PUBLIC DOMAIN NOTICE

* National Center for Biotechnology Information

117


*

* This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use. The National Library of Medicine and the U.S. Government have not placed any restriction on its use or reproduction.

*

* Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data, the NLM and the U.S.

Government do not and cannot warrant the performance or results that may be obtained by using this software or data. The NLM and the U.S.

Government disclaim all warranties, express or implied, including warranties of performance, merchantability or fitness for any particular purpose.

*

* Please cite the author in any work or product based on this material.

*

* =====================================================

*

* Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov

END OF TERMS AND CONDITIONS

GNU

The following component is licensed under the GNU General Public V2 license: libstdc++ Copyright (C) 1989, 1997, 1998, 1999 Free Software

Foundation, Inc.

GNU General Public V2 License

GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C)

1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330,

Boston, MA 02111-1307, USA Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed. Preamble The licenses for most software are designed to take

118


away your freedom to share and change it. By contrast, the GNU General

Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.

This General Public License applies to most of the Free Software

Foundation\'s software and to any other program whose authors commit to using it. (Some other Free Software Foundation software is covered by the GNU Library General Public License instead.) You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do these things. To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it. For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights. We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, distribute and/or modify the software. Also, for each author\'s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not the original, so that any problems introduced by others will not reflect on the original authors\' reputations.

Finally, any free program is threatened constantly by software patents.

We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that any patent must be licensed for everyone\'s free use or not licensed at all. The precise terms and conditions for copying, distribution and modification follow.

TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND

MODIFICATION 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The

\"Program\", below, refers to any such program or work, and a \"work based on the Program\" means either the Program or any derivative work under copyright law: that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated into

119


another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this

License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program). Whether that is true depends on what the

Program does. 1. You may copy and distribute verbatim copies of the

Program\'s source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the

Program. You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee. 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: * a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change. * b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the

Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License. * c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under these conditions, and telling the user how to view a copy of this License.

(Exception: if the Program itself is interactive but does not normally print such an announcement, your work based on the Program is not required to print an announcement.) These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program, and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.

Thus, it is not the intent of this section to claim rights or contest your rights

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to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the

Program. In addition, mere aggregation of another work not based on the

Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License. 3. You may copy and distribute the

Program (or a work based on it, under Section 2) in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following: * a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, * b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, * c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) The source code for a work means the preferred form of the work for making modifications to it.

For an executable work, complete source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the executable runs, unless that component itself accompanies the executable. If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent access to copy the source code from the same place counts as distribution of the source code, even though third parties are not compelled to copy the source along with the object code. 4. You may not copy, modify, sublicense, or distribute the

Program except as expressly provided under this License. Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License. However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long as such parties remain in full compliance. 5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify

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or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the

Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it. 6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any further restrictions on the recipients\' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this

License. 7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the

Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances. It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which is implemented by public license practices. Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License. 8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces, the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License incorporates the limitation as if written in the body of this License. 9. The

122


Free Software Foundation may publish revised and/or new versions of the

General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and \"any later version\", you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation. 10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to the author to ask for permission. For software which is copyrighted by the Free Software

Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally. NO WARRANTY

11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,

THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT

PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE

STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER

PARTIES PROVIDE THE PROGRAM \"AS IS\" WITHOUT WARRANTY

OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT

NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF

THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE

DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY

SERVICING, REPAIR OR CORRECTION. 12. IN NO EVENT UNLESS

REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL

ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY

MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED

ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY

GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES

ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM

(INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING

RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR

THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE

WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR

OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES. END OF TERMS AND CONDITIONS How to Apply These

Terms to Your New Programs If you develop a new program, and you

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want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty; and each file should have at least the \"copyright\" line and a pointer to where the full notice is found. one line to give the program\'s name and an idea of what it does.

Copyright (C) yyyy name of author This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public

License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY

WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General

Public License for more details. You should have received a copy of the

GNU General Public License along with this program; if not, write to the

Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA

02111-1307, USA. Also add information on how to contact you by electronic and paper mail. If the program is interactive, make it output a short notice like this when it starts in an interactive mode: Gnomovision version 69, Copyright (C) year name of author Gnomovision comes with

ABSOLUTELY NO WARRANTY; for details type `show w\'. This is free software, and you are welcome to redistribute it under certain conditions; type `show c\' for details. The hypothetical commands `show w\' and

`show c\' should show the appropriate parts of the General Public

License. Of course, the commands you use may be called something other than `show w\' and `show c\'; they could even be mouse-clicks or menu items--whatever suits your program. You should also get your employer (if you work as a programmer) or your school, if any, to sign a

\"copyright disclaimer\" for the program, if necessary. Here is a sample; alter the names: Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision\' (which makes passes at compilers) written by James Hacker. signature of Ty Coon, 1 April 1989 Ty Coon, President of Vice This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser

General Public License instead of this License.


124


OpenSSL

The following component is licensed under OpenSSL license:

OpenSSL 0.9.7b

OpenSSL License

/* =====================================================

* Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved.

*

* Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

*

* 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

*

* 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

*

* 3. All advertising materials mentioning features or use of this software must display the following acknowledgment:

* "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

*

* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact [email protected].

*

* 5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project.

*

125


* 6. Redistributions of any form whatsoever must retain the following acknowledgment:

* "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)"

*

* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT `ÀS

IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING,

BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT

OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF

SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR

PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND

ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT

LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN

IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

* =====================================================

*

* This product includes cryptographic software written by Eric Young

([email protected]). This product includes software written by Tim

Hudson ([email protected]).

*

*/

Original SSLeay License

-----------------------

/* Copyright (C) 1995-1998 Eric Young ([email protected])

* All rights reserved.

*

* This package is an SSL implementation written by Eric Young

([email protected]).

* The implementation was written so as to conform with Netscapes SSL.

126


*

* This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson ([email protected]).

*

* Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed.

* If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used.

* This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package.

*

* Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

* 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

* 3. All advertising materials mentioning features or use of this software must display the following acknowledgement:

* "This product includes cryptographic software written by Eric Young

([email protected])"

* The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-).

* 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:

* "This product includes software written by Tim Hudson

([email protected])"

*

127


* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG `ÀS IS'' AND ANY

EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT

LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY

AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN

NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,

OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED

TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS

OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)




USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY

OF SUCH DAMAGE.

*

* The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU

Public Licence.]

*/


Zlib

The following component is licensed under zlib license:

Zlib 1.2.1

Zlib License

/* zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.4, March 14th, 2010

Copyright (C) 1995-2010 Jean-loup Gailly and Mark Adler

This software is provided 'as-is', without any express or implied warranty.

In no event will the authors be held liable for any damages arising from the use of this software.

Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions:

128


1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.

2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.

Jean-loup Gailly

Mark Adler


Curl

The following component is licensed under curl license:

Curl 7.15.1

Curl License

COPYRIGHT AND PERMISSION NOTICE

Copyright (c) 1996 - 2010, Daniel Stenberg, <[email protected]>.

All rights reserved.

Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF

ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED

TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD

PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR

COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR

OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT

OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION

WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE

SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other

129


dealings in this Software without prior written authorization of the copyright holder.


Libpng

The following component is licensed under libpng license:

Libpng 1.2.37 - June 4, 2009

Libpng License

This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.

COPYRIGHT NOTICE, DISCLAIMER, and LICENSE:

If you modify libpng you may insert additional notices immediately following this sentence.

libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18,

2008, are

Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-1.2.5 with the following individual added to the list of Contributing Authors

Cosmin Truta libpng versions 1.0.7, July 1, 2000, through 1.2.5 - October 3, 2002, are

Copyright (c) 2000-2002 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-1.0.6 with the following individuals added to the list of Contributing Authors

Simon-Pierre Cadieux

Eric S. Raymond

Gilles Vollant and with the following additions to the disclaimer:

There is no warranty against interference with your enjoyment of the library or against infringement. There is no warranty that our efforts or the library will fulfill any of your particular purposes or needs. This library is provided with all faults, and the entire risk of satisfactory quality, performance, accuracy, and effort is with the user.

130


libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are

Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors:

Tom Lane

Glenn Randers-Pehrson

Willem van Schaik libpng versions 0.89, June 1996, through 0.96, May 1997, are Copyright

(c) 1996, 1997 Andreas Dilger

Distributed according to the same disclaimer and license as libpng-0.88, with the following individuals added to the list of Contributing Authors:

John Bowler

Kevin Bracey

Sam Bushell

Magnus Holmgren

Greg Roelofs

Tom Tanner libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright

(c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc.

For the purposes of this copyright and license, "Contributing Authors" is defined as the following set of individuals:

Andreas Dilger

Dave Martindale

Guy Eric Schalnat

Paul Schmidt

Tim Wegner

The PNG Reference Library is supplied "AS IS". The Contributing

Authors and Group 42, Inc. disclaim all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose. The Contributing Authors and Group 42, Inc. assume no liability for direct, indirect, incidental, special, exemplary, or

131


consequential damages, which may result from the use of the PNG

Reference Library, even if advised of the possibility of such damage.

Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions:

1. The origin of this source code must not be misrepresented.

2. Altered versions must be plainly marked as such and must not be misrepresented as being the original source.

3. This Copyright notice may not be removed or altered from any source or altered source distribution.

The Contributing Authors and Group 42, Inc. specifically permit, without fee, and encourage the use of this source code as a component to supporting the PNG file format in commercial products. If you use this source code in a product, acknowledgment is not required but would be appreciated.

A "png_get_copyright" function is available, for convenient use in "about" boxes and the like:

printf("%s",png_get_copyright(NULL));

Also, the PNG logo (in PNG format, of course) is supplied in the files

"pngbar.png" and "pngbar.jpg (88x31) and "pngnow.png" (98x31).

Libpng is OSI Certified Open Source Software. OSI Certified Open

Source is a certification mark of the Open Source Initiative.

Glenn Randers-Pehrson glennrp at users.sourceforge.net

December 18, 2008


Kern_random

The following component is licensed under kern_random license:

Kern_random Copyright Theodore Ts'o, 1994, 1995. All rights reserved.

Kern-random License

132


.\" This code is derived from software contributed to Berkeley by Chris

Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

.\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

.\" 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

.\" 3. All advertising materials mentioning features or use of this software must display the following acknowledgement:

.\"This product includes software developed by the University of

California, Berkeley and its contributors.

.\" 4. Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

.\"

.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND

CONTRIBUTORS `ÀS IS'' AND ANY EXPRESS OR IMPLIED

WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A


THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,

INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR








OF SUCH DAMAGE.

.\"


ConvertUTF

The following component is licensed under convert UTF license:

133


Convert UTF

ConvertUTF License

Copyright 2001-2004 Unicode, Inc.

Disclaimer

This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided. If this file has been purchased on magnetic or optical media from Unicode, Inc., the sole remedy for any claim will be exchange of defective media within 90 days of receipt.

Limitations on Rights to Redistribute This Code

Unicode, Inc. hereby grants the right to freely use the information supplied in this file in the creation of products supporting the Unicode

Standard, and to make copies of this file in any form for internal or external distribution as long as this notice remains attached.


Wchar functions

The following component is licensed under wchar functions license:

Wchar functions

Wchar functions License

.\" Copyright (c) 1990, 1991, 1993

.\"The Regents of the University of California. All rights reserved.

.\"

Copyright (c) <YEAR>, <OWNER>

All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

134


Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND

CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED

WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A


THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR

ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR








OF SUCH DAMAGE

Libjpeg


The following component is licensed under libjpeg license:

Libjpeg

Libpeg License

This software is copyright (C) 1991-1998, Thomas G. Lane.

All Rights Reserved except as specified below.

Permission is hereby granted to use, copy, modify, and distribute this software (or portions thereof) for any purpose, without fee, subject to these conditions:

(1) If any part of the source code for this software is distributed, then this

README file must be included, with this copyright and no-warranty notice unaltered; and any additions, deletions, or changes to the original files must be clearly indicated in accompanying documentation.

135


(2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group".

(3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences; the authors accept

NO LIABILITY for damages of any kind.

These conditions apply to any software derived from or based on the IJG code, not just to the unmodified library. If you use our work, you ought to acknowledge us.

Permission is NOT granted for the use of any IJG author's name or company name in advertising or publicity relating to this software or products derived from it. This software may be referred to only as "the

Independent JPEG Group's software".

We specifically permit and encourage the use of this software as the basis of commercial products, provided that all warranty or liability claims are assumed by the product vendor.


136

Terms you should know


Avaya Communication Server 1000

Your office communication system.

Calling Party Name Display

Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have

CPND enabled.

Category 5 (Cat5)

Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz, used by 10BaseT,

100BaseT4, 100BaseTX.

Category 5e (Cat5e)

Most Cat5 cable manufactured after 1996 also supports

1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e cable normally has four pairs of copper wire.

Category 6 (Cat6)

Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz. Designed specifically to support 1000BaseT (Gig Ethernet (GigE)), it is also compatible with 10BaseT, 100BaseT4, and 100BaseTX installations. The cable normally has four pairs of copper wire.

Date/time display

The current date and time when the telephone is in an idle state.

Directory Number (DN)

A number consisting of one to seven digits for a telephone, and also known as an extension number.

137


Feature display

An area that shows status information about the feature in use. It also displays the name and status of the active session.

Feature Status Lamp indicator

An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, or off.

Fixed key

The hard-labeled keys on your telephone.


Specialized codes entered using the dialpad that enable features

(for example, Ring Again).

Goodbye key

A fixed key used to end an active call.

Indicator

An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off.

Information display

Any display of call activity, lists, prompts, and status of calls. On your Avaya 1110 IP Deskphone, this information area is one line of text and symbols. If a text message exceeds this area, a scroll arrow icon indicates that you must use the scroll keys to view the remaining text.

Information line

A one-line by 24-character area that displays date and time or application information.

138


Interrupted dial tone

A broken or pulsed dial tone that sounds when you access some features on your telephone.

Message/Inbox

A fixed key on your Avaya 1110 IP Deskphone that connects to your voice messaging system when the key is pressed.

Navigation keys

Keys used to scroll through menus and lists appearing on the

LCD display screen.

Off-hook

Any line selected to make a call or receive an incoming call.

The term off-hook is applied when (a) the end-user lifts up the handset, (b) the end-user presses a line key, (c) the call is automatically answered at the telephone, or (d) a line is automatically selected for an outgoing call.

Paging tone

A special tone (two beeps followed by dial tone) that sounds when you use the Radio Paging feature.

Ringback/ring tone

A sound indicating that a call you have made is ringing at its destination.

Services key

A fixed key used to access options such as Telephone Options,

Password Admin, Virtual Office Login, Virtual Office Logout, Test

Local Mode, and Resume Normal Mode.

Shared Directory Number

A DN (extension) that is shared by two or more persons.

139


Special Prefix code (SPRE)

Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All

Calls requires entry of SPRE code + 74).

Soft keys

A set of keys programmed by your system administrator. These four keys, located directly below the display area, have four programmable layers. These keys are also used to configure parameters in the


menu.

Special dial tone

The three consecutive tones followed by dial tone that you hear when accessing telephone features.

Station Control Password (SCPW)

Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features (for example, Remote Call Forward).

Status Messages

A message displayed to inform the user of important information.

A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message

Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring

Again active, and Ringer is OFF.

System or Switch

Your office communication system.

Switchhook

A button on which the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook, and you either answer an incoming call or you receive a dial tone to make a call.

140


User interface

Screen displays that interact with the end user as a result of an action or event.

Visual Alerter/Message Waiting indicator

An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on.

141


142

Index

Index

A

Adjusting the display screen contrast 34

Adjusting the volume 33

AutoDial Transfer 76

Automatic Wake-Up 102

C

Call features and Flexible Feature

Codes 17

Call Forward 65

Call log options 41

Call Page 76

Call Page Connect 76

Call Park 61

Call party information 137

Calling 51

Calling Party Number 63

Camp-on, Forced 81

Charge a call or charge a forced call 77

Conference call 72

Configure Name Display format 39

Configuring call log options 41

Configuring Name Display format

39

Connect 25

Connecting the components 25

Contrast adjustment 34

D

Date/time display 137

Date/Time format 36

Directory Number 137

display areas 17

Display incoming calls 64

Display settings 47

DN 137

E

Electronic Lock 69

Enhanced Override 80

Entering and editing text

Editing text using the soft keys

22

Entering text using the USB keyboard 25

Ethernet Statistics 49

Expand to PC key 14

External server applications 106

F

Feature display 138

Fixed key 138

Flexible 107

Flexible Feature Code (FFC) 138

G

Goodbye key 14, 138

Group Call 73

H

Hold key 14

Hospitality features 102

143

Index

I

Indicator status 138

Information display 138

Information line 138

Internal Call Forward 66

Interrupted dial tone 139

IP Network Statistics 49

IP Set&DHCP Information 49

L

Language display 35

Last Number Redial 55

LCD screen 17

License Information 50

License notification 17

Line (DN) 14

Local Area Network (LAN) 11

Local Diagnostics 49

Local mode 99

lower display area 17

M

Make Set Busy 75

Malicious Call Trace 64

Media encryption 25

Media Gateway 1000B 98

Meet - me page 84

Message (Inbox) key 16, 139

Message waiting indicator 14, 141

More key 13

N

Navigation keys 13, 139

Network Diagnostic Tools 49

Normal mode 98

O

Off-hook 139

Off-hook dialing 51

On-hook dialing 52

Override a busy signal 83

P

Paging tone 139

Place a call on hold 58

Predial feature 52

Privacy Release 83

R

Radio Page 84

Record a Calling Party Number 63

Regulatory and safety information

113

Remote Call Forward 67

Resume Normal Mode 100

Ring Again 53

Ringback/ring tone 139

S

Secure your telephone 69

Security features 19

Selecting a language 35

Selecting date/time format 36

Services key 15, 139

Shared Directory Numbers 139

Soft keys 13

Soft keys (self-labeled) 140

Special dial tone 140

144

Special Prefix code (SPRE) 140

Speed Call 56

SRTP media encryption 19

Station Control Password (SCPW)

19, 104, 140

change your password 19

turn Password Protection on or off 21

Status Messages 140

Switchhook 140

System or Switch 140

System Speed Call 57

T

Telephone controls 13

Telephone information 41

Test Local Mode 99

Timed Reminder Recall 60

Transfer a call 59

U

upper display area 17

USB keyboard

function keys 24

User Interface 141

V

Viewing telephone information 41

Virtual Office 87

Virtual Office login 89

Virtual Office logout 95

Virtual Office on your Remote telephone 90

Volume adjustment 33

Volume control 13

Volume control bar 13

Index

145

Index

146

No results