Avaya 1230 IP Phone User Manual

Avaya 1230 IP Deskphone
User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 06.04
Part Code: NN43142-101
Date: May 2011
© 2011 Avaya Inc. All Rights Reserved.
Notices
While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information
in this document without the obligation to notify any person or organization of such changes.
Documentation disclaimer
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of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End
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Warranty
Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty.
In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under
warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/
support
Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not
by Avaya.
Licenses
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LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA
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(AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA
RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS
LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR
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AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE ("AVAYA").
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Contact Avaya Support
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Revision history
Revision history
May 2011
Standard 06.03. This document is up-issued to reflect changes in
global powerr supply information.
March 2011
Standard 06.03. This document is up-issued to reflect changes in
the procedures for cancelling Call Forward.
December 2010
Standard 06.02. This document is up-issued to support UNIStim
5.0 and Avaya Communication Server 1000 Release 7.5.
October 2010
Standard 06.01. This document is up-issued to support UNIStim
5.0 and Avaya Communication Server 1000 Release 7.5.
June 2010
Standard 05.02. This document is up-issued to reflect changes in
technical content for Call Log Options.
June 2010
Standard 05.01. This document is up-issued to support Avaya
Communication Server 1000 Release 7.0.
October 2009
Standard 04.01. Because of the similarity between
Communication Server 1000 Release 6.0 for UNIStim 4.0
features and Release 5.5 features, UNIStim 4.0 Release 6.0
documentation is also used for Release 5.5.
3
Revision history
May 2009
Standard 03.01. This document is up-issued to support
Communication Server 1000 Release 6.0.
April 2008
Standard 02.01. This document is up-issued to support
Communication Server 1000 Release 5.5 for UNIStim 3.0.
April 2008
Standard 01.09. This document is up-issued to support
Communication Server 1000 Release 5.5.
April 2008
Standard 01.08. This document is up-issued to support
Communication Server 1000 Release 5.5.
March 2008
Standard 01.07. This document is up-issued to support
Communication Server 1000 Release 5.5 and to contain updates
to the links in the document.
February 2008
Standard 01.06. This document is up-issued to support
Communication Server 1000 Release 5.5 and to contain updates
to the images.
January 2008
Standard 01.05. This document is up-issued to support
Communication Server 1000 Release 5.5 and to contain updates
to the document.
December 2007
Standard 01.04. This document is up-issued to support
Communication Server 1000 Release 5.5 and to contain updates
to the document.
4
Revision history
December 2007
Standard 01.03. This document is up-issued to support
Communication Server 1000 Release 5.5 and to contain
description of the Copy key.
December 2007
Standard 01.02. This document is up-issued to support
Communication Server 1000 Release 5.5 and to reflect changes
to the images.
December 2007
Standard 01.01. This document is issued to support
Communication Server 1000 Release 5.5.
5
Revision history
6
Contents
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Regulatory and safety information . . . . . . . . . . . . . . . . . . . 15
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 22
Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using your Avaya 1230 IP Deskphone . . . . . . . . . . . . . . . . 25
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Avaya 1230 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . 26
Avaya 1230 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . 32
License notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 33
Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 34
Installing your Avaya 1230 IP Deskphone . . . . . . . . . . . . . 35
Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 37
Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 38
Connecting AC power (optional) . . . . . . . . . . . . . . . . . . . . . . . 38
Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 39
Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 39
Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . . . . 40
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
7
Contents
Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 45
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Configuring a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 48
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 49
Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 49
Viewing IP Deskphone information . . . . . . . . . . . . . . . . . . . . . 50
Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Configuring Call Log Options . . . . . . . . . . . . . . . . . . . . . . . . . 52
Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 60
Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 61
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Configuring the name display format . . . . . . . . . . . . . . . . . . . 63
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Managing your Station Control Password . . . . . . . . . . . . . . . 68
Configuring an Electronic Lock on your IP Deskphone . . . . . 70
Customizing the Personal Directory . . . . . . . . . . . . . . . . . . . . 72
Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 77
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Operating your Avaya 1230 IP Deskphone . . . . . . . . . . . . 89
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Managing calls while not on a call . . . . . . . . . . . . . . . . . . . . 109
Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . 112
8
Contents
Managing calls while away from your desk . . . . . . . . . . . . . 121
Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 132
Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Paging Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Call Override features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Using Centrex services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Miscellaneous call features . . . . . . . . . . . . . . . . . . . . . . . . . 150
Troubleshooting your Avaya 1230 IP Deskphone . . . . . . 159
Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Avaya 1200 IP Deskphone LCD Expansion Module . . . . 164
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Keys and descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Services and Telephone Options menus . . . . . . . . . . . . . . . 168
Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 171
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Sample configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
9
Contents
10
Welcome
Welcome
Your Avaya 1230 IP Deskphone brings voice and data to your desktop.
The Avaya 1230 IP Deskphone can directly connect to a Local Area
Network (LAN) through an Ethernet connection.
This guide contains the following topics:
•
“Using your Avaya 1230 IP Deskphone” on page 25
•
“Installing your Avaya 1230 IP Deskphone” on page 35
•
“Basic features” on page 41
•
“Advanced features” on page 67
•
“Operating your Avaya 1230 IP Deskphone” on page 89
•
“Troubleshooting your Avaya 1230 IP Deskphone” on page 159
•
“Avaya 1200 IP Deskphone LCD Expansion Module” on page 164
In this guide, self-labeled line or programmable feature key labels are
displayed beside the keys, and context-sensitive soft key labels are
displayed directly above the keys.
Figure 1 on page 11 shows the key labels.
Figure 1: Programmable feature keys and context-sensitive
soft keys
11
Welcome
Feature overview
Your Avaya 1230 IP Deskphone supports the following features:
•
four context-sensitive soft keys (self-labeled)
Note: Context-sensitive soft keys are Avaya Communication Server
dependent. Some IP Deskphones are not configured to support
context-sensitive soft key functionality. Contact your system
administrator for further details.
•
•
six specialized fixed keys
-
Quit
-
Directory
-
Message (Inbox)
-
Redial
-
Services
-
Conference
six fixed call-processing keys
-
Mute
-
Handsfree
-
Goodbye
-
Applications
-
Headset
-
Hold
•
wall-mountable
•
LCD display screen
•
high-quality speaker phone
•
volume control keys to adjust the ringer, speaker, handset, and
headset volume
•
hearing aid compatibility
•
Second Page Functionality to access a second page of features using
the left and right keys
•
20 programmable feature keys:
-
12
ten keys for user-defined feature key labels
Welcome
-
ten lines/features you can access through Second Page
Functionality
•
headset jack
•
handset jack
•
10/100 Ethernet ports
-
one Ethernet port for LAN connection
-
one Ethernet port for optional PC connection
•
Power over Ethernet (PoE) or power through a supported AC adapter
•
support for Network Diagnostic Utility
•
Accessory Expansion Module (AEM) port to connect the Expansion
Module
•
supports special text display and audio message playing (see “Audio
and text message broadcast” on page 34)
•
supports wideband audio when the IP Deskphone is equipped with a
wideband-capable handset. You must supply your own widebandcapable handset.
•
supports wideband audio when the IP Deskphone is equipped with a
wideband-capable headset. You must supply your own widebandcapable headset.
The Avaya 1230 IP Deskphone does not support wideband audio using
the internal speakerphone or the WML Browser.
Figure 1 on page 11 shows the Avaya 1230 IP Deskphone.
13
Welcome
Figure 2: Avaya 1230 IP Deskphone
14
Regulatory and safety information
Regulatory and safety
information
This equipment has been tested and complies with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits provide
reasonable protection against harmful interference in a residential
installation.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used according to the instructions, can cause
harmful interference to radio communications. However, there is no
guarantee that interference cannot occur in a particular installation. If this
equipment causes harmful interference to radio or television reception,
which you can determine by turning the equipment off and on, you are
encouraged to try to correct the interference by performing one or more of
the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the distance between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced technician for help.
This Class B digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Warnings
•
This is a Class B product. In a domestic environment this product can
cause radio interference; in which case, you must take adequate
measures.
•
Operation is subject to the following two conditions: (1) this device
cannot cause interference, and (2) this device must accept
interference, including interference that can cause undesired
operation of the device.
15
Regulatory and safety information
Jurisdiction
Standard
Description
United States
UL 60950-1
ITE equipment - Safety - Part 1:
General requirements
Canada
CSA 60950-1-03
ITE equipment - Safety - Part 1:
General requirements
European
Community
EN 60950-1
+A11
ITE equipment - Safety - Part 1:
General requirements
Australia/New
Zealand
AS/NZS
60950.1:2003
Safety of Information
Technology Equipment
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General
requirements
Table 1 on page 16 shows the EMC compliance for various jurisdictions
Table 1: EMC compliance for various jurisdictions (Part 1 of 2)
Jurisdiction
Standard
Description
United
States
FCC CFR 47
Part 15
Class B Emissions: FCC Rules for
Radio Frequency Devices
Canada
ICES-003
Class B Emissions: InterferenceCausing Equipment Standard:
Digital Apparatus
Australia/
New Zealand
CISPR 22
Class B Emissions: Information
technology equipment - Radio
disturbance
16
Regulatory and safety information
Table 1: EMC compliance for various jurisdictions (Part 2 of 2)
Jurisdiction
European
Community
Japan
Standard
Description
EN 55022
Class B Emissions: Information
technology equipment - Radio
disturbance
EN 55024
Information technology equipment
- Immunity characteristics
Limits and methods of
measurement
EN 61000-3-2
Limits for harmonic current
emissions (equipment input
current <= 16 A per phase)
EN 61000-3-3
Limitation of voltage fluctuations
and flicker in low-voltage supply
systems for equipment with rated
current <= 16 A
VCCI
Regulations for voluntary control
measures.
Table 2 on page 17 shows the Safety compliance for various jurisdictions.
Table 2: Safety compliance for various jurisdictions
(Part 1 of 2)
Jurisdiction
Standard
Description
United
States
UL 60950-1
Safety of Information Technology
Equipment
17
Regulatory and safety information
Table 2: Safety compliance for various jurisdictions
(Part 2 of 2)
Jurisdiction
Standard
Description
Canada
CSA 60950-1-03
Safety of Information Technology
Equipment
European
Community
EN 60950-1
ITE equipment - Safety - Part 1:
General requirements
Australia/
New Zealand
AS/NZS
60950.1:2003
Safety of Information Technology
Equipment
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:
General requirements.
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
Australia: AS/ACIF S004: Voice Frequency Performance Requirements
for Customer Equipment
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. You can obtain a copy
of the Declaration from www.avaya.com or Avaya Inc., 211 Mt. Airy Road,
Basking Ridge, NJ 07920 USA.
Table 3 on page 18 lists EMC compliance for various jurisdictions
Table 3: EMC compliance (Part 1 of 2)
Jurisdiction
Standard
Description
United States
FCC CFR 47
Part 15
Class A Emissions: FCC Rules for
Radio Frequency Devices (see
Notes 1 and 2)
18
Regulatory and safety information
Table 3: EMC compliance (Part 2 of 2)
Jurisdiction
Standard
Description
Canada
ICES-003
Class A Emissions: InterferenceCausing Equipment Standard:
Digital Apparatus
Australia/New
Zealand
AS/NZS 3548
CISPR 22
Class A Emissions: Information
technology equipment - Radio
disturbance
European
Community
EN 55022
Class A Emissions: Information
technology equipment - Radio
disturbance
EN 55024
Information technology equipment Immunity characteristics
Limits and methods of
measurement
EN 61000-3-2
Limits for harmonic current
emissions (equipment input current
<= 16 A per phase)
EN 61000-3-3
Limitation of voltage fluctuations
and flicker in low-voltage supply
systems for equipment with rated
current <= 16 A
Note 1: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case
19
Regulatory and safety information
the user will be required to correct the interference at his own
expense.
The user should not make changes or modifications not expressly
approved by Avaya. Any such changes could void the user’s authority
to operate the equipment
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
•
Consult the dealer or an experienced radio/ TV technician for help.
Note 2: The user should not make changes or modifications not
expressly approved by Avaya. Any such changes could void the
user’s authority to operate the equipment
This Class A digital apparatus complies with Canadian ICES-003. Cet
appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada
Warnings:
•
This is a Class A product. In a domestic environment this product can
cause radio interference in which case the user must take adequate
measures.
•
Operation is subject to the following two conditions: (1) this device
may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired
operation of the device.
•
Privacy of communications may not be ensured when using this
telephone.
•
Use the following procedure to prevent radio interference to the
licensed service, this device must be operated indoors only and
should be kept away from windows to provide maximum shielding.
Table 4: Safety standards
Jurisdiction
Standard
United States UL 60950-1
20
Description
ITE equipment - Safety - Part 1:
General requirements
Regulatory and safety information
Table 4: Safety standards
Jurisdiction
Standard
Description
Canada
CSA 60950-1-03
ITE equipment - Safety - Part 1:
General requirements
European
Community
EN 60950-1 +A11 ITE equipment - Safety - Part 1:
General requirements
Australia/New AS/NZS
Zealand
60950.1:2003
Safety of Information Technology
Equipment
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and
other relevant provisions of Directive 1999/5/EC. A copy of the
Declaration may be obtained from Avaya Inc., 211 Mt. Airy Road, Basking
Ridge, NJ 07920 USA.
21
Regulatory and safety information
DenAn regulatory notice for Japan
Connecting Power
Use only Avaya-approved Limited Power Source 48 V DC 380 mA or 520
mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone.
Connecting to the Local Area Network
Severe damage to your IP Deskphone can occur if you plug the phone
into an ISDN connection. Consult your system administrator to ensure
you plug your Avaya 1230 IP Deskphone into a 10/100 BaseT Ethernet
jack.
Operation
The earpiece and mouthpiece of the handset can attract and retain small
objects.
22
Regulatory and safety information
Location
Avaya recommends that you install your Avaya 1230 IP Deskphone away
from direct sunlight.
23
Customer service
Customer service
Visit the Avaya Web site to access the complete range of services and
support that Avaya provides. Go to www.avaya.com or go to one of the
pages listed in the following sections.
Navigation
•
“Getting technical documentation” on page 24
•
“Getting product training” on page 24
•
“Getting help from a distributor or reseller” on page 24
•
“Getting technical support from the Avaya Web site” on page 24
Getting technical documentation
To download and print selected technical publications and release notes
directly from the Internet, go to www.avaya.com/support.
Getting product training
Ongoing product training is available. For more information or to register,
you can access the Web site at www.avaya.com/support. From this Web
site, you can locate the Training contacts link on the left-hand navigation
pane.
Getting help from a distributor or reseller
If you purchased a service contract for your Avaya product from a
distributor or authorized reseller, contact the technical support staff for
that distributor or reseller for assistance.
Getting technical support from the Avaya Web site
The easiest and most effective way to get technical support for Avaya
products is from the Avaya Technical Support Web site at
www.avaya.com/support.
24
Using your Avaya 1230 IP Deskphone
Using your Avaya 1230 IP
Deskphone
After you familiarize yourself with the Avaya 1230 IP Deskphone features,
you can start to use the IP Deskphone. This section describes how to use
the Avaya 1230 IP Deskphone.
Getting started
The following section introduces the important details of the Avaya 1230
IP Deskphone. Carefully read every section before you operate the new
Avaya 1230 IP Deskphone.
•
“Before you begin” on page 25
•
“Avaya 1230 IP Deskphone controls” on page 26
•
“Avaya 1230 IP Deskphone display” on page 32
•
“Installing your Avaya 1230 IP Deskphone” on page 35
Before you begin
Take the appropriate precautionary measures before you connect the
Avaya 1230 IP Deskphone.
CAUTION
Consult your system administrator to
ensure that you plug your IP Deskphone
into a 10/100BaseT Ethernet jack. To
avoid severe damage to your IP
Deskphone, do not plug your Avaya 1230
IP Deskphone into a regular phone jack.
CAUTION
Use your Avaya 1230 IP Deskphone only
in an indoor environment.
25
Using your Avaya 1230 IP Deskphone
Avaya 1230 IP Deskphone controls
This section describes the controls on the Avaya 1230 IP Deskphone.
Depending on your geographic region, the Avaya 1230 IP Deskphone
includes key caps with English text labels. In this document, text in
parentheses indicates the labels that appear on the key caps; for
example, (Services).
Fwd.
Fwd
More.
Context-sensitive soft keys are below the
LCD. The soft key label is dynamic and
depends on the active feature. The label
length is a maximum of six characters.
A triangle before a soft key label indicates
that the feature is active.
Press the More key to access the next layer
of context-sensitive soft keys (self-labeled).
The ten keys on either side of the LCD are
self-labeled line or programmable feature
keys, with labels on the LCD. These keys
also function as line (DN) keys. Press the
Left or Right arrow keys to access the
second page of feature keys. This feature is
called Second Page Functionality.
A steadily lit icon beside a line (DN) key
indicates the line is active. A flashing icon
indicates the line is on hold. When a call
arrives on a DN key which is not on the
currently displayed page of keys, the IP
Deskphone automatically displays the page
with the active key.
26
Using your Avaya 1230 IP Deskphone
A steadily lit icon beside a feature key
indicates the feature is active. A flashing icon
indicates the feature is being programmed.
When a call arrives on a feature key that is
not on the currently displayed page of keys,
the IP Deskphone automatically displays the
page with the active key.
(Volume +)
(Volume -)
(Mute)
Use the Volume control buttons to adjust
the volume of the ringer, handset, headset,
speaker, and Handsfree features. Press the
upper button to increase the volume, and
press the lower button to decrease the
volume.
Your Mute key functionality is enabled or
disabled by your system administrator.
Contact your system administrator to
determine if your Mute key is enabled. If
your Mute key is enabled, press the Mute
key to listen to the receiving party without
transmitting your voice. Press the Mute key
again to return to two-way conversation.
Note: If your Mute key is not enabled,
pressing the Mute key places the call on
hold. Press the Mute key again to restore the
active call or press the line key to restore the
active call. You cannot retrieve this call from
hold by pressing the Hold key.
The Mute key applies to handsfree, handset,
and headset microphones. The Mute LED
indicator, located on the Mute key, flashes to
indicate that the microphone is muted.
27
Using your Avaya 1230 IP Deskphone
(Handsfree)
Press the Handsfree key to activate
handsfree mode.
Note: The Handsfree LED indicator, on the
Handsfree key, lights to indicate that
Handsfree is in use.
Use the Navigation keys to scroll through
menus and lists that appear on the LCD
screen. The outer part of this key cluster is
used for up, down, left, and right
movements.
Use the Up and Down keys to scroll up and
down the menu, and the Left and Right keys
to position the cursor. In some dialog boxes
that appear on your IP Deskphone, you can
also use the Left and Right keys to select
editable fields. Press the Right key to select
the field below the current selection, or the
Left key to select the field above the current
selection.
Press the Enter key, at the center of the
navigation key cluster, to confirm menu
selections.
In most menus, you can use the Enter key
instead of the Select or OK soft key.
(Hold)
28
Press the Hold key to place an active call on
hold. Press the Hold key again or press the
flashing line (DN) key to return to the caller
on hold.
Using your Avaya 1230 IP Deskphone
(Applications)
(Headset)
Press the Applications key to access
external server applications.
Press the Headset key to answer a call
using the headset or to switch a call from the
handset or handsfree to the headset.
The Headset LED indicator, embedded in
the Headset key, lights to indicate that the
headset is in use.
(Goodbye)
Press the Goodbye key to end an active
call.
When a message is waiting, or there is an
incoming call, the red Message
Waiting\Incoming Call Indicator LED at
the top center of the IP Deskphone flashes.
The flash cadence for each alert is different.
Note: You may also hear an audio Message
Waiting Indicator (stutter or beeping dial
tone) when you go off-hook.
Press the Conference key to initiate
conference.
(Quit)
Press the Quit key to exit an active menu or
dialog box. The status of the active call
remains unaffected if you press the Quit key.
29
Using your Avaya 1230 IP Deskphone
Press the Redial key to access the redial
list.
Press the Message key to access your voice
mailbox when the message waiting indicator
flashes.
Press the Directory key to access directory
services.
(Directory)
30
Using your Avaya 1230 IP Deskphone
(Services)
Press the Services key and use the
navigation keys to access the following
items:
•
Telephone Options
— Volume adjustment
— Contrast adjustment
— Language
— Date/Time
— Display diagnostics
— Local dialpad tone
— Telephone Information
— Diagnostics
— Call Log Options
— Ring type
— Call Timer
— On-hook default path
— Change Feature Key Label
— Name Display Format
— Live Dialpad
— Caller ID display order
— Normal mode indication
•
Password Admin
— Station Control Password
31
Using your Avaya 1230 IP Deskphone
Note: The Password Admin menu is
not available on all Avaya 1230 IP
Deskphones. Consult your system
administrator.
•
Display Network Diagnostics Utilities
Only your system administrator
or service provider can use Display
Network Diagnostics Utilities to perform
Internet diagnostics.
•
(Services)
(continued)
Virtual Office Login and Virtual Office
Logout (if Virtual Office is configured)
Press the Services key twice to access the
Local Tools menu, and then use the
Navigation keys to access the following
items:
•
Preferences
•
Local Diagnostics
•
Network Configuration
•
Lock Menu
If you attempt to access the Local Tools
menu and a dialog box appears that prompts
you for a password, contact your system
administrator.
Avaya 1230 IP Deskphone display
Your Avaya 1230 IP Deskphone display is divided into three sections:
•
Ten user-defined feature key labels appear on the upper section.
•
Single-line information for items such as Date and Time, Calling Party
Information, Feature Status Information, Options Information, and
Directory Information appear in the middle section.
•
The lower display area provides labels for the four context-sensitive
soft keys.
32
Using your Avaya 1230 IP Deskphone
Figure 3 on page 33 shows the Avaya 1230 IP Deskphone LCD screen.
Figure 3: Avaya 1230 IP Deskphone LCD screen
License notification
Notify your system administrator if your phone displays a message in a
pop-up window about the licensing feature or evaluation period. License
notification provides details to help diagnose why the features are
disabled on the phone. You can press the Stop key or lift the handset to
close the window. The window redisplays every 24 hours at 1:00 AM
(default). The time and time frame can be configured when you provision
the phone. For information about provisioning the IP Deskphones, see
Avaya Communication Server 1000 IP Deskphones Fundamentals
(NN43001-368).
Call features and Flexible Feature Codes
Some features are not available on all telephones. Call features and
Flexible Feature Codes (FFCs) must be assigned to your telephone and
supported by system software. Contact your system administrator to
configure these features and codes on your telephone.
Use Table 11 on page 162 to record the FFCs that your system
administrator assigns to your phone.
33
Using your Avaya 1230 IP Deskphone
Audio and text message broadcast
The Avaya 1230 IP Deskphone can display special messages in the
display area of your telephone, and can play special audio messages
through the speaker. Your administrator broadcasts these messages,
which can be used to inform you of events like company news and
weather bulletins. The message can be preceeded by an audio alert (a
series of beeps).
The Avaya 1230 IP Deskphone supports the following special messages:
•
top line: up to three lines of text. The displays of the first two lines
alternate; the third line displays continuously
•
audio: an audio message streams to the telephone
When an audio message starts, the Interrupt Screen displays. While the
audio message plays, you can switch to your handset or headset to listen
to the message. Depending on the priority of the message, the message
can barge-in during an active telephone call, during an incoming call alert,
or when another message is playing.
You can also cancel the audio using the following methods:
•
if listening on the speaker, pressing the Handsfree key
•
if listening on the handset, placing the handset on hook
•
if listening on the headset, pressing the Headset key
•
by pressing the Cancel soft key
•
by pressing any Line or Feature key
34
Installing your Avaya 1230 IP Deskphone
Installing your Avaya 1230 IP
Deskphone
This section details the steps and precautionary measures to perform
during IP Deskphone installation. The standard Avaya 1230 IP
Deskphone package includes the following accessories:
•
foot stand
•
handset
•
handset cord
•
2.1 m (7 ft.) CAT5 Ethernet cable
•
number plate and lens
CAUTION
Ensure that the protective rubber cap on
the Accessory Expansion Module (AEM)
port is in place when the port is not in use.
An improper connector can damage the IP
Deskphone. Consult your system
administrator for additional details.
Figure 4 on page 36 displays the connections on an Avaya 1230 IP
Deskphone.
35
Installing your Avaya 1230 IP Deskphone
Figure 4: Connections on the Avaya 1230 IP Deskphone
Perform the following steps to connect the components of the phone and
to install the phone.
•
“Attaching the foot stand (optional)” on page 37
•
“Connecting the handset” on page 37
•
“Connecting the headset (optional)” on page 38
•
“Connecting AC power (optional)” on page 38
•
“Connecting the LAN Ethernet cable” on page 39
•
“Connecting the PC Ethernet cable” on page 39
•
“Wall-mounting the IP Deskphone (optional)” on page 40
36
Installing your Avaya 1230 IP Deskphone
Attaching the foot stand (optional)
Attach the foot stand in the appropriate slots, depending on the desired
angle for your IP Deskphone. If you insert the foot stand into the upper
slots, your IP Deskphone sits at a 25-degree angle. If you insert the foot
stand into the lower slots, your IP Deskphone sits at a 55-degree angle.
If you install your IP Deskphone on a wall, do not attach the foot stand.
1. Align the bottom tabs on the foot stand with the position 1 slots or the
position 2 slots on the back of your IP Deskphone.
In position 1 the IP Deskphone sits at a 25-degree angle.
In position 2 the IP Deskphone sits at a 55-degree angle.
Figure 4 on page 36 shows the slots on the back of the IP
Deskphone.
2. Press the foot stand into the slots until it snaps into place.
Connecting the handset
Use the following procedure to connect the handset to the Avaya 1230 IP
Deskphone.
1. Plug the end of the handset cord with the short straight section into
the handset.
2. Plug the other end of the handset cord with the long straight section
into the handset jack marked with the + symbol on the back of the IP
Deskphone.
3. (Optional) Thread the cord through the channel in the foot stand (if
installed) so that it exits on the side of the foot stand.
Figure 4 on page 36 shows the connections on the back of the Avaya
1230 IP Deskphone.
37
Installing your Avaya 1230 IP Deskphone
Connecting the headset (optional)
If you have a headset, you can connect the headset to the Avaya 1230 IP
Deskphone. For information on how to use your headset with your IP
Deskphone, refer to “Using a headset” on page 98.
1. Plug the headset cord into the headset jack on the back of the Avaya
1230 IP Deskphone marked with the ) symbol.
Figure 4 on page 36 shows the connections on the back of the Avaya
1230 IP Deskphone.
2. Thread the cord through the channel in the side of the foot stand.
3. Set up the headset according to the headset instructions.
After you have the IP Deskphone working, you must configure the
headset using “Configuring a headset” on page 47.
Connecting AC power (optional)
Your Avaya 1230 IP Deskphone supports AC power or Power over
Ethernet (PoE) options, including IEEE 802.3 standard power.
If you are using PoE, where power is delivered over the CAT5 cable, the
LAN must support PoE. If you use PoE, you do not need an AC adapter.
To use local AC power, use only the Avaya-approved Global Power
Supply (NTYS17xxE6) and country-specific IEC cable. You can order the
Avaya-approved AC adapter and country-specific IEC cable separately.
CAUTION
Use only the approved Avaya Global
Power Supply with your Avaya 1230 IP
Deskphone.
1. Connect the DC barrel connector to the power jack on the back of the
Avaya 1230 IP Deskphone.
2. Thread the cable through the channel in the foot stand to secure the
cable.
38
Installing your Avaya 1230 IP Deskphone
3. Plug the country-specific IEC cable into the Global Power Supply,
and then plug the Global Power Supply into the nearest AC power
outlet.
Figure 4 on page 36 shows the connections on the back of the Avaya
1230 IP Deskphone.
Connecting the LAN Ethernet cable
Note: Your Avaya 1230 IP Deskphone supports both AC power and
PoE options, including IEEE 802.3 standard power. To use local AC
power, you can order the optional AC adapter separately. To use
PoE, where power is delivered over the CAT5 cable, the LAN must
support PoE, and you do not need an AC adapter.
Connect your IP Deskphone to your LAN using a CAT5e Ethernet cable to
enable full functionality of your IP Deskphone. If your Ethernet port is
equipped with Power over Ethernet (PoE), your IP Deskphone can be
powered through the LAN port. Do not extend the LAN Ethernet cable
outside the building.
1. Plug one end of the supplied LAN Ethernet cable into the LAN
Ethernet port on the back of your IP Deskphone marked with the %
symbol.
2. Thread the cable through the channel in the foot stand.
3. Connect the other end of the cable to your LAN Ethernet connection.
The LAN LED on the back of the IP Deskphone lights when a LAN
connection is established.
4. Connect the other end of the cable to your LAN Ethernet connection.
The LAN LED on the back of the IP Deskphone lights when a LAN
connection is established.
Figure 4 on page 36 shows the connections on the back of the IP
Deskphone.
Connecting the PC Ethernet cable
Connect the CAT5e PC Ethernet cable between your IP Deskphone and
your computer to enable your computer to access the LAN.
39
Installing your Avaya 1230 IP Deskphone
1. Plug one end of the PC Ethernet cable (not supplied) into the PC
Ethernet port on the back of your IP Deskphone marked with the (
symbol.
2. Thread the cable through the channel in the foot stand.
3. Connect the other end of the cable to the LAN port on your computer.
Wall-mounting the IP Deskphone (optional)
You can install your Avaya 1230 IP Deskphone on a wall. Wall-mount the
IP Deskphone using the two keyholes on the back of the IP Deskphone.
You do not need the foot stand for wall-mounted applications.
1. Remove the foot stand.
2. Ensure all cables are properly routed and the Avaya 1230 IP
Deskphone is functioning.
3. Make small marks on the wall where you want to align each keyhole
slot.
4. Insert the screws (not provided) so that they protrude slightly from the
wall.
5. Align the keyholes on the back of the Avaya 1230 IP Deskphone with
the screws in the wall.
6. Slide the IP Deskphone onto the screws to secure the Avaya 1230 IP
Deskphone in position.
40
Basic features
Basic features
This section explains how to customize the features on your Avaya 1230
IP Deskphone to meet your requirements.
Note: Call features and Flexible Feature Codes (FFC) must be
assigned to your Avaya 1230 IP Deskphone and supported by
system software. Contact your system administrator to configure
these features and codes on your Avaya 1230 IP Deskphone.
Your Avaya 1230 IP Deskphone has both server-based telephone
features and local (telephone-based) tools. Server-based telephone
features are accessed through the Telephone Options menu item on the
Services menu. Press the Services key once to access the Services
menu, which has the following menu items:
•
Telephone Options
You or your system administrator can use the Telephone Options
menu to configure telephone preferences. For more information, see
“Telephone Options” on page 42.
•
Password Admin
You or your system administrator can use the Password Admin menu
to assign or modify the Station Control Password. For more
information, see “Managing your Station Control Password” on
page 68
•
Virtual Office Login
The Virtual Office Login menu is available on the Avaya 1230 IP
Deskphone. You must configure the Class of Service for Virtual
Office.
Note: The Password Admin, Virtual Office Login, and Test Local
Mode menus are not available on every Avaya 1230 IP Deskphone.
Consult your system administrator.
41
Basic features
Telephone Options
The Telephone Options menu item provides you with access to the
following features on your Avaya 1230 IP Deskphone:
•
“Adjusting volume” on page 44
•
“Adjusting the display screen contrast” on page 45
•
“Selecting a language” on page 46
•
“Selecting date and time format” on page 48
•
“Accessing display diagnostics” on page 49
•
“Selecting a local dialpad tone” on page 49
•
“Viewing IP Deskphone information” on page 50
•
“Performing diagnostics” on page 51
•
“Configuring Call Log Options” on page 52
•
“Selecting a ring type” on page 59
•
“Enabling or disabling Call Timer” on page 60
•
“Enabling OnHook Default Path” on page 61
•
“Changing feature key labels” on page 61
•
“Configuring the name display format” on page 63
•
“Configuring Live Dialpad” on page 64
•
“Configuring Caller ID display order” on page 65
•
“Configuring Normal mode indication” on page 66
42
Basic features
Figure 5: Telephone Options menu.
Volume adjustment
Call Log Options
Contrast adjustment
Ring type
Language
Call Timer
Date/Time
On hook default path
Display diagnostics
Change Feature Key label
Local Dialpad Tone
Name Display Format
Set Info
Live Dial Pad
Diagnostics
Note: If a menu includes a submenu, an ellipsis (...) appears after the
command.
To use the Telephone Options menu, perform the following steps:
1. Press the Services key.
(Services)
2. Press the Up or Down keys to scroll up
or down, and then select Telephone
Options.
3. Press the Enter key.
4. Press the Up or Down keys to scroll,
and select an option (for example,
Language).
43
Basic features
5. Press the Enter key. The display
provides information required to adjust
your selection.
Select
Cancel
or
6. Press the Select soft key to save
changes and return to the Telephone
Options menu.
or
Press the Cancel soft key to cancel the
modifications.
Adjusting volume
To adjust the volume:
1. Press the Services key, select
Telephone Options, and select Volume
adjustment
2. Press the Up or Down keys to scroll up
or down, and then select one of the
following:
— Ringer
— Handset listen
— Handsfree listen
— Headset listen
— Buzzer
3. Press the Enter key.
44
Basic features
Up
Down
or
— Press the Up or Down soft keys.
— Press the Up or Down navigation
keys.
or
Select
Cancel
or
4. To increase or decrease the volume,
perform one of the following actions:
5. Press the Select soft key to save the
volume level and return to the
Telephone Options menu.
or
Press the Cancel soft key to cancel the
modifications.
Adjusting the display screen contrast
You can adjust the contrast using the Local Tools menu; however,
Avaya recommends that you use the Telephone Options menu.
Note: If an Expansion Module is attached to your Avaya 1230 IP
Deskphone, changes that you make to the LCD screen contrast of the
Avaya 1230 IP Deskphone also apply to the display screen contrast
configuration of the Expansion Module.
Use the following procedure to adjust the display screen contrast.
1. Press the Services key, select
Telephone Options, and select
Contrast adjustment.
45
Basic features
or
Select
2. To increase or decrease the display
contrast level, press the Left or Right
keys.
Cancel
or
3. Press the Select soft key to save the
changes and return to the Telephone
Options menu.
or
Press the Cancel soft key to cancel the
modifications.
Selecting a language
Information that appears on the display is available in multiple languages.
This language setting controls the language only for Avaya 1230 IP
Deskphone features.
If the Language setting is password-protected, you must enter a
password (SCPW) to change the language. If you enter an incorrect
password, an error message is displayed. If you enter an incorrect
password more than three times, the password functionality is locked.
Contact your system administrator to unlock the password.
Use the following procedure to configure the language.
(Services)
46
1. Press the Services key, select
Telephone Options, and select
Language.
Basic features
2. Press the Up or Down keys to scroll up
or down, and then select the desired
language (for example, German
[Deutsche]).
Note: You cannot install some
languages on your IP Deskphone.
Contact your system administrator for
additional information about available
languages.
Select
Cancel
or
3. Press the Select soft key to save the
desired language and return to the
Telephone Options menu.
or
Press the Cancel soft key to cancel the
modifications.
Configuring a headset
Each headset has its own tuning parameters, and your deskphone must
be configured to use the proper parameters. If you do not configure the
deskphone for the proper tuning parameters, you may not be taking full
advantage of the audio qualities of the headset.
To configure the headset,
(Services)
1. Press the Services key, select
Telephone Options, and select Wired
Headset.
2. Press the Up or Down keys to cycle
through the three types of headsets.
47
Basic features
Select
Cancel
or
3. Press the Select soft key to save the
selected headset type and return to the
Telephone Options menu.
or
Press the Cancel soft key to cancel the
modifications.
Selecting date and time format
Several date and time formats are available. Formats are based on the
12-hour and 24-hour clocks.
Use the following procedure to select a date and time format.
(Services)
1. Press the Services key, select
Telephone Options, and select Date/
Time.
2. Press the Up or Down keys to scroll up
or down, and then select the desired
date/time format. Sample date/time
formats appear on the upper-right side of
the display area.
Select
Cancel
or
3. Press the Select soft key to save the
format and return to the
Telephone Options menu.
or
Press the Cancel soft key to cancel the
modifications.
48
Basic features
Accessing display diagnostics
The Display diagnostics command tests the Avaya 1230 IP Deskphone
display screen and indicator lights.
Use the following procedure to use Display diagnostics.
(Services)
1. Press the Services key, select
Telephone Options, and select Display
Diagnostics.
2. Press the Up or Down keys to scroll
through the list to view display
capabilities.
Cancel
3. Press the Cancel soft key to return to
the Telephone Options menu.
Selecting a local dialpad tone
When you press a key, the response can be a Dual-Tone MultiFrequency (DTMF) sound, a single tone, or no sound. This is known as
the Local Dialpad Tone.
Use the following procedure to choose a local dialpad tone.
(Services)
1. Press the Services key, select
Telephone Options, and select Local
DialPad Tone.
49
Basic features
2. Press the Up or Down keys to scroll up
or down, and then select one of the
following dialpad tones:
— None to disable all tones.
— Short Click to enable a single tone
for all keys.
— DTMF to turn on a different DTMF
tone for each key.
Select
Cancel
or
3. Press the Select soft key to save the
tone selection and return to the
Telephone Options menu.
or
Press the Cancel soft key to cancel the
modifications.
Viewing IP Deskphone information
The Local Set Info option displays the following IP Deskphone-specific
information.
•
General Info
•
Set IP Info
•
Ethernet Info
•
Server Info
•
Encryption Info
•
Location Info
Use the following procedure to view IP Deskphone information.
(Services)
50
1. Press the Services key, select
Telephone Options, and select Local
Set Info.
Basic features
2. Press the Up or Down keys to scroll
through the list and view IP Deskphone
information.
Cancel
3. Press the Cancel soft key to cancel the
modifications.
Performing diagnostics
The Diagnostics command displays the following IP Deskphone-specific
information.
•
Diag Tools (Ping, do Route Traces)
•
EtherStats (Speed, Auto Neg, CRC Errors, Collision)
•
IP Stats (Packet Info)
•
RUDP Stats (Message receive or transmit)
•
QoS tats
S
Use the following procedure to view diagnostic information.
(Services)
1. Press the Services key, select
Telephone Options, and select Local
Diagnostics.
2. Press the Up or Down keys to scroll
through the list of diagnostic information.
Cancel
3. Press the Cancel soft key to return to
the Telephone Options menu.
51
Basic features
Configuring Call Log Options
Use the call log option to configure the following preferences:
•
“Configuring the Callers List log” on page 52
•
“Configuring New Call Indication” on page 53
•
“Configuring Preferred Name Match” on page 54
•
“Configuring the area codes” on page 55
Configuring the Callers List log
You can configure the Callers List to log all incoming calls including calls
while your IP Deskphone is busy, or only unanswered calls. The default
setting is Log all calls.
To log only unanswered calls:
To access Call Log options, press the Services soft key, select
Telephone Options, and select Call Log Options from the menu.
1. Press the Up or Down keys to scroll up
or down, and then select the Incoming
Calls option.
2. Press the Up or Down keys to scroll up
or down, and then select the Log Mode
option.
3. Press the Enter key.
4. Press the Up or Down keys to scroll up
or down, and then select Log
Unanswered Calls.
52
Basic features
Select
Cancel
or
5. Press the Select soft key to save the
configuration.
or
Press the Cancel soft key to keep
existing configurations.
To log all incoming calls including calls while IP Deskphone is busy:
To log all incoming calls including calls while your IP Deskphone is busy,
press the Services key and select Call Log Options from the Telephone
Options menu.
1. Press the Up/Down navigation keys to scroll and highlight the
Incoming Calls option.
2. Press the Select soft key.
3. Press the Up/Down navigation keys to scroll and highlight Log calls
if busy.
4. Choose one of the following:
— Press the Select soft key to save the configuration.
— Press the Cancel soft key to keep existing configurations.
Configuring New Call Indication
You can configure your Avaya 1230 IP Deskphone to display a message
that indicates a new call. By default, this option is On.
Use the following procedure to configure New Call Indication.
(Services)
1. Press the Services key, select
Telephone Options, and select Call
Log Options.
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Basic features
2. Press the Up or Down keys to scroll up
or down, and then select the Incoming
Calls option.
3. Press the Up or Down keys to scroll up
or down, and then select the New Call
Indication option.
4. Press the Enter key.
5. Press the Up or Down keys to scroll up
or down, and then select one of the
following:
— New call indication: Off
— New call indication: On
Select
Cancel
6. Press the Select soft key to save the
configuration.
or
or
Press the Cancel soft key to keep
existing configurations.
Configuring Preferred Name Match
You can configure your Avaya 1230 IP Deskphone to display the name of
the caller as defined in your Personal Directory. By default, the option is
Off.
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Basic features
Use the following procedure to configure Preferred Name Match.
(Services)
1. Press the Services key, select
Telephone Options, and select Call
Log Options.
2. Press the Up or Down keys to scroll up
or down, and then select Preferred
Name Match.
3. Press the Enter key.
4. Press the Up or Down keys to scroll up
or down, and then select one of the
following:
— Preferred name match: On
— Preferred name match: Off
Select
Cancel
or
5. Press the Select soft key to save the
configuration.
or
Press the Cancel soft key to keep
existing configurations.
Configuring the area codes
Use the Area Code Setup menu to save up to three area codes. When a
call arrives with an area code that matches one of the saved area codes,
the calling number is reordered to display the telephone number followed
by the area code (as opposed to the area code followed by the telephone
number).
This reordering applies when you scroll through your Callers List.
55
Basic features
Use the following procedure to configure default area codes (maximum of
three).
(Services)
1. Press the Services key, select
Telephone Options, and select Call
Log Options.
2. Press the Up or Down keys to scroll up
or down, and then select Area Code
Setup.
3. Press the Enter key.
4. Press the Up or Down keys to scroll up
or down, and then select one of the
following:
— 1st Code
— 2nd Code
— 3rd
oCde
5. Press the Enter key.
6. Use the dialpad to enter the number at
the prompt.
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Basic features
Select
Cancel
or
7. Press the Select soft key to save the
configuration.
or
Press the Cancel soft key to keep
existing configurations.
Use the following procedure to edit area code display.
(Services)
1. Press the Services key, select
Telephone Options, and select Call
Log Options.
2. Press the Up or Down keys to scroll up
or down, and then select Area Code
Setup.
3. Press the Enter key.
4. Press the Up or Down keys to scroll up
or down, and then select one of the
following:
— 1st Code
— 2nd Code
— 3rd
oCde
5. Press the Enter key.
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Basic features
6. Use the dialpad to edit the number.
Select
Cancel
or
7. Press the Select soft key to save the
configuration.
or
Press the Cancel soft key to keep
existing configurations.
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Basic features
Selecting a ring type
Use the Ring type option to configure the IP Deskphone ring tone.
Use the following procedure to select a ring type.
(Services)
1. Press the Services key, select
Telephone Options, and select Ring
type.
2. Press the Up or Down keys to scroll up
or down, and then select one of the ring
types.
Play
Select
Stop
Cancel
3. Press the Play soft key to sample the
ring tone.
4. Press the Select soft key to save the
ring type and return to the Telephone
Options menu.
or
Press the Stop soft key and use the
Up or Down keys to select a different
ring type.
or
Press the Cancel soft key to cancel the
modifications.
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Basic features
Enabling or disabling Call Timer
The call timer measures the call duration.
Use the following procedure to enable or disable Call Timer.
(Services)
1. Press the Services key, select
Telephone Options, and select Call
timer.
2. Press the Up or Down keys to enable or
disable the Call Timer.
Select
Cancel
or
3. Press the Select soft key to save the
configuration and return to the
Telephone Options menu.
or
Press the Cancel soft key to cancel the
modifications.
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Basic features
Enabling OnHook Default Path
Use the OnHook Default Path option to enable Headset or Handsfree for
your Avaya 1230 IP Deskphone.
Use the following procedure to enable OnHook Default Path.
(Services)
1. Press the Services key, select
Telephone Options, and select On
Hook default path.
2. Press the Up or Down keys to select
one of the following:
— Handsfree Enabled
— Headset Enabled
Select
Cancel
or
3. Press the Select soft key to save the
default path and return to the Telephone
Options menu.
or
Press the Cancel soft key to cancel the
modifications.
Changing feature key labels
Use the Change Feature Key label option to rename the label that
corresponds to the feature key. You can define labels with a maximum of
nine characters. You can also restore the default labels (collectively or
individually).
If the feature key label setting is password-protected, you must enter a
password (SCPW) to change the feature key label. If you enter an
incorrect password, an error message is displayed. If you enter an
61
Basic features
incorrect password more than three times, the password functionality is
locked. Contact your system administrator to unlock the password.
Note: If a feature key is configured as an autodial key, the label does
not change if the autodial key configuration changes.
Use the following procedure to rename the labels.
(Services)
1. Press the Services key, select
Telephone Options, and select Change
Feature Key label.
2. Press the Enter key.
3. Press the feature key to change the
label.
2493
If you press a prime DN key, an error
message appears.
4. Enter the new information for the feature
key label. To enter special characters,
press the Up key. For information about
entering text, see “Using the telephone
dialpad” on page 89.
Select
Cancel
or
5. Press the Select soft key to save the
changes and return to the Telephone
Options menu.
or
Press the Cancel soft key to cancel the
modifications.
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Basic features
Use the following procedure to restore the default labels.
(Services)
1. Press the Services key, select
Telephone Options, and select Change
Feature Key label.
2. Press the Enter key.
3. Use the Up or Down keys to scroll up or
down, and then select one of the
following:
a. To restore all key labels, press the
Yes soft key.
b. To restore one key label:
— Press the Select soft key.
— Press the feature key.
— Press he
t Yes soft key to change the
selected feature key label to the
default value.
Note: If you change the labels to default
values, you cannot undo the change.
You must redefine the custom labels.
Configuring the name display format
You can configure your Avaya 1230 IP Deskphone to display the name of
the calling party in one of the following formats:
•
first name, last name
•
last name, first name
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Basic features
Use the following procedure to configure name display format.
(Services)
1. Press the Services key, select
Telephone Options, and select Name
Display Format.
2. Press the Up or Down keys to scroll up
or down, and then select one of the
following:
— first name, last name
— last name, first name
Select
Cancel
3. Press the Select soft key to save the
configuration.
or
or
Press the Cancel soft key to cancel the
modifications.
Configuring Live Dialpad
The Live Dialpad option activates the Primary DN key when you make a
call by dialing a directory number on the dialpad without picking up the
handset or pressing the Handsfree key.
Use the following procedure to configure Live Dialpad.
(Services)
64
1. Press the Services key, select
Telephone Options, and select Live
Dial Pad.
Basic features
2. Press the Up or Down keys to scroll up
or down, and then select one of the
following:
— On
— Off (default)
Select
Cancel
3. Press the Select soft key to save the
configuration.
or
or
Press the Cancel to cancel the
modifications.
Configuring Caller ID display order
Caller ID display order appears in 2 formats:
•
Number, name (default)
•
Name, Number
Use the following procedure to configure Caller ID display order.
1. Press the Services key, select Telephone Options and select Caller
ID display order.
2. Press the Up/Down navigation keys to scroll up or down, and then
select one of the following:
— Number, name (default)
— Name, number
3. Press the Select soft key to save the configuration, else press the
Cancel key to cancel the modifications.
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Basic features
Configuring Normal mode indication
The Normal mode display indication can be On or Off when the IP
Deskphone is in normal mode.
Use the following procedure to configure Normal mode indication.
1. Press the Services key, select Telephone Options, and select
Normal mode indication.
2. Press the Up/Down navigation keys to scroll up or down, and then
select one of the following:
— On
— Off
3. Press the Select soft key to save the configuration, else press the
Cancel key to cancel the modifications.
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Advanced features
Advanced features
You can customize features on your Avaya 1230 IP Deskphone to meet
your requirements. This section describes how to customize the
advanced features.
CAUTION
Many of the options discussed in this
section are for the system administrator
only. Do not make changes unless you are
told to do so by an administrator.
You and the system administrator can customize the following advanced
features:
•
Password Admin
Use the Password Admin menu to assign or modify the Station
Control Password. See “Managing your Station Control Password” on
page 68.
•
Electronic Lock
Assign a lock on your IP Deskphone to secure your IP Deskphone
and avoid misuse. See “Configuring an Electronic Lock on your IP
Deskphone” on page 70.
•
Personal Directory
Customize the Personal Directory to store your choice of names. See
“Customizing the Personal Directory” on page 72.
•
Local Tools menu
Use the Local Tools menu to configure personal preferences. See
“Configuring the Local Tools menu” on page 77.
•
Virtual Office Login
The Virtual Office Login menu can be configured on Avaya 1230 IP
Deskphone. Class of Service must be configured for Virtual Office.
See “Using Virtual Office” on page 83.
Note: The Password Admin and Virtual Office Login menus are
not available on every Avaya 1230 IP Deskphone. Consult your
system administrator.
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Advanced features
Managing your Station Control Password
You can assign a Station Control Password (SCPW) to:
•
lock your IP Deskphone and prevent the misuse of your IP
Deskphone
•
use password-protected features such as customizing the Personal
Directory, using the Redial List, and using the Callers List
Note: Your system administrator defines your initial SCPW. Contact
your system administrator for detailed information.
Assigning an SCPW
Use the following procedure to assign an SCPW.
1. Press the Services key.
(Services)
2. Press the Up or Down keys to scroll up
or down, and then select Password
Admin.
3. Press the Enter key.
4. Press the Up or Down keys to scroll up
or down, and then select New
Password.
5. Press the Enter key.
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Advanced features
6. Enter your new password using the
dialpad. To enter special characters,
press the Up key. For information about
entering text, see “Using the telephone
dialpad” on page 89.
Select
7. Press the Select soft key to accept the
new password.
Note: If you are locked out of your Avaya
1230 IP Deskphone, or if you forget your
SCPW, contact your system
administrator.
Turning Password Protection on or off
Use the following procedure to turn Password Protection on or off.
1. Press the Directory key.
(Directory)
2. Press the Up or Down keys to scroll up
or down, and then select Change
Protection Mode.
3. Enter your new password using the
dialpad (if Password Protection is
enabled).
To enter special characters, press the
Up key. For information about entering
text, see “Using the telephone dialpad”
on page 89.
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Advanced features
Enter
4. Press the Enter soft key.
5. Press the Up or Down keys to scroll up
or down, and then select one of the
following:
— Enable Password Protection
— Disable Password Protection
6. Choose Yes to accept the selection
Yes
No
or
Done
or
Choose No to return to the Directory
menu
7. Press the Done soft key.
Note: The default configuration for Password Protection is off.
Configuring an Electronic Lock on your IP
Deskphone
Use the Electronic Lock feature to prevent others from making calls from
your Avaya 1230 IP Deskphone. Your SCPW controls the Electronic Lock
feature. To change your Station Control Password, see “Managing your
Station Control Password” on page 68.
Locking your Avaya 1230 IP Deskphone
Use the following procedure to lock your Avaya 1230 IP Deskphone.
1. Lift the handset.
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Advanced features
2. Dial the Electronic Lock Activate FFC.
3. Dial your Station Control Password.
(Goodbye)
or
4. If you dial locally, press the Goodbye
key.
or
If you dial the FCC remotely, dial your
DN.
Unlocking your Avaya 1230 IP Deskphone
Use the following procedure to unlock your Avaya 1230 IP Deskphone.
1. Lift the handset.
2. Dial the Electronic Lock Deactivate
FFC.
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Advanced features
3. Dial your Station Control Password.
(Goodbye)
or
4. If you dial locally, press the Goodbye
key.
or
If you dial the FCC remotely, dial your
DN.
Customizing the Personal Directory
Use the Personal Directory feature to create and store up to 100 contacts
of your choice. A Personal Directory entry can contain
•
last name (up to 24 characters)
•
first name (up to 24 characters)
•
telephone numbers (up to 31 characters)
To use the Personal Directory, press the Directory key and select
Personal Directory.
Adding an entry
Use the following procedure to add an entry to the Personal Directory.
1. Press the Directory key and select
Personal Directory.
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Advanced features
Add
2. Press the Add soft key.
If the message “Directory is full”
appears, delete one or more entries to
accommodate a new entry.
3. Use the dialpad to enter the name.
To enter special characters, press the
Up navigation key. For information about
entering text, see “Using the telephone
dialpad” on page 89.
Next
4. Press the Next soft key.
5. Use the dialpad to enter the telephone
number.
Done
Cancel
or
6. Press the Done soft key to save the new
entry.
or
Press the Cancel soft key to return to
the Add screen without saving the new
entry.
Editing an entry
Use the following procedure to edit an entry in the Personal Directory.
1. Press the Directory key and select
Personal Directory.
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Advanced features
2. Press the Up or Down keys to scroll up
or down, and then select the desired
entry.
Edit
Done
3. Press the Edit soft key and make the
necessary changes.
Cancel
or
4. Press the Done soft key to save the
changes.
or
Press the Cancel soft key to return to
the Personal Directory without saving
your changes.
Deleting an entry
Use the following procedure to delete an entry in the Personal Directory.
1. Press the Directory key and select
Personal Directory.
2. Press the Up or Down keys to scroll up
or down, and then select the desired
entry.
Del
74
3. Press the Del soft key.
Advanced features
Confirm
Cancel
or
4. Press the Yes soft key to delete the
entry.
or
Press the No soft key to return to the
Personal Directory without deleting the
entry.
Copying an entry
Use the following procedure to copy an entry in the Personal Directory.
1. Press the Directory key and select
Personal Directory.
2. Press the Up or Down keys to scroll up
or down, and then select the desired
entry.
More
3. Press the More soft key.
Copy
4. Press the Copy soft key to configure the
new entry.
5. Use the dialpad to enter the name.
To enter special characters, press the
Up navigation key. For information about
entering text, see “Using the telephone
dialpad” on page 89.
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Advanced features
Done
Cancel
6. Press the Done soft key to save the
changes.
or
or
Press the Cancel soft key to return to
the Personal Directory without saving
your changes.
Searching for an entry
Use the following procedure to search for an entry in the Personal
Directory.
1. Press the Up or Down keys to scroll up
or down, and then select the desired
entry.
Dial
2. Press the Dial soft key to call the
number.
Directory
or
or
Press the Directory soft key to exit
without calling.
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Advanced features
Configuring the Local Tools menu
Your Avaya 1230 IP Deskphone has both local and server-based
telephone tools and features. This section discusses the various tools and
features available locally on your Avaya 1230 IP Deskphone.
CAUTION
Many of the options discussed in this
section are for administrator use only. Do
not make changes unless you are
instructed by an administrator.
Note: Your system administrator can establish a password for the
Local Tools menu. If the password is enabled and you attempt to
access the Local Tools menu, a password prompt dialog box
appears. Use the dial pad to type the password and press the Enter
key. The Local Tools menu appears. If the menu does not appear,
contact your system administrator.
You can access the Local tools and features through the Local Tools
menu. Press the Services key twice to access this menu. Your system
administrator can establish a password for the Local Tools menu. When
the password is enabled, a password prompt appears when you attempt
to access this menu. If this happens, contact your system administrator.
The Local Tools menu has the following menu options:
•
“1. Preferences” on page 79
•
“2. Local Diagnostics” on page 82
•
“3. Network Configuration” on page 82
•
“4. Lock Menu” on page 83
If a menu command has a number in front of it, you can select the
command by pressing the associated key on the dialpad. For example, in
the Local Tools menu, access Local Diagnostics by pressing 2 on the
dialpad.
77
Advanced features
The function of some keys on the Avaya 1230 IP Deskphone differs
based on the situation. Table 5 on page 78 describes the function of each
key for navigating and using menus.
Table 5: Navigation key functions in menus
Key
Function
Down arrow key
Select the next menu item.
Up arrow key
Select the previous menu item.
Right arrow key
Select the current menu item.
Left arrow key
Close the menu.
Enter key
Select the current menu item.
Enter digits on the
dialpad
Select the associated menu item.
Stop soft key
Close the menu.
Cancel soft key
Close the menu.
Select soft key
Select the current menu item.
Table 6 on page 78 describes the key functions in dialog boxes.
Table 6: Navigation key functions in dialog boxes
Key
Function
Down arrow key
Scroll down in the window.
Up arrow key
Scroll up in the window.
Right arrow key
Go to the next Edit item.
Left arrow key
Go to the previous Edit item.
Enter key
Turn Edit mode on or off.
Select or clear a check box.
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Advanced features
When you work in Edit mode, the first field of the item is selected and a
blinking cursor appears to the right of the current edit position. Table 7 on
page 79 describes the navigation key functions in Edit mode.
Table 7: Navigation key functions in Edit mode
Key
Function
Down arrow key
Open the list.
Select the next menu item.
Up arrow key
Select the previous menu item.
Right arrow key
Select the current list item.
Move the cursor to the right.
Left arrow key
Delete the prior character in the edit field.
Moves cursor to the left.
Enter key
Select the current menu item.
Save modifications to the menu item.
Exit edit mode box.
Enter characters
or digits on the
dialpad
Insert characters or digits at the current cursor
position.
Note: Press the star (*) key to insert a
period (.).
Note: Special characters are accessed by pressing 1. By repeatedly
pressing 1, the characters circle in the following sequence: 1, _, -, ., !,
@, $, %, &, +, :, /, \.
1. Preferences
Use the 1.Preferences menu to alter the following local preferences:
•
1. Contrast
•
2. Language
•
3. Wired Headset
1. Contrast
Use the Contrast tool to alter the physical settings of the display.
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Advanced features
Note: Changes made to the display Contrast using this method are
lost if you reset the IP Deskphone. To avoid this situation, Avaya
recommends that you use the Contrast Adjustment control in the
Telephone Options menu for contrast adjustment.
Use the following procedure to adjust the Contrast setting.
(Services)
1. Press the Services key twice to open
the Local Tools menu, press the 1 key
on the dialpad to select Preferences,
and press the 1 key to select Contrast.
2. Press the right or left arrow keys to
increase or decrease the contrast value.
3. Press the Enter key to save the
changes.
2. Language
Information that appears on the IP Deskphone display is available in
multiple languages.
Use the following procedure to select a language
(Services)
1. Press the Services key twice to open
the Local Tools menu, press the 1 key
on the dialpad to select 1. Preferences,
and press the 2 key to select
2. Language.
2. Press the up or down keys to scroll up or
down, and then select the desired
language (for example, German
[Deutsche]).
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Advanced features
3. Press the Enter key to save the
changes.
Cancel
4. Press the Cancel key to exit the
Preferences menu without saving the
changes.
Note: This language setting only controls the language used in the
local menus on your IP Deskphone. To select the language for
features on your IP Deskphone, press the Services key, select
Telephone Options, and select Language…
3. Wired Headset
Each headset has its own tuning parameters, and your deskphone must
be configured to use the proper parameters.
Use the following procedure to configure the headset
(Services)
1. Press the Services key twice to open
the Local Tools menu, press the 1 key
on the dialpad to select 1. Preferences,
and press the 3 key to select
3. Wired Headset.
2. Press the up or down keys to cycle
through the three types of headsets
3. Press the Enter key to save the
changes.
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Advanced features
4. Press the Cancel key to exit the
Preferences menu without saving the
changes.
Cancel
2. Local Diagnostics
The 2. Local Diagnostics submenu offers the following choices:
•
IP Set and DHCP Information—View reports about Avaya 1230 IP
Deskphone and DHCP operation.
•
Network Diagnostic Tools—Diagnose network problems using ping
and trace route tools.
•
Ethernet Statistics tool—View reports about Ethernet operation.
•
IP Network Statistics—View reports about network operation.
•
DHCP Information—View information about DHCP.
•
License Information—View information about licenses.
CAUTION
Local Diagnostics, Network Configuration,
and the Lock Menu items are for system
administrator use only.
Press the Return soft key at any time to return to the previous Local
Diagnostics submenu if you customize the IP Deskphone using the Local
Diagnostics submenu. You can gather information and run tests without
exiting and re-entering the Local Tools menu. For example, you can
check the Ethernet Statistics, and then press Return to enter the Network
Diagnostics Tools to ping an IP address.
3. Network Configuration
The Network Configuration tool displays information that was configured
when you installed the Avaya 1230 IP Deskphone. This tool is for
administrator use only.
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Advanced features
4. Lock Menu
Your system administrator can use the Lock Menu tool to protect the
Local Tools menu items from accidental or unwanted changes. This tool
is for administrator use only.
Using Virtual Office
Use the Virtual Office feature to transfer calls and your office IP
Deskphone settings to a remote IP Deskphone. You can use the remote
IP Deskphone as if it were your office IP Deskphone. You can use
another IP Deskphone (the remote phone) to log on to your Office IP
Deskphone. After you log on, you can access the DNs and autodial
numbers, and you have the same key layout, feature keys, and voice mail
features that are configured on your office IP Deskphone.
To use Virtual Office, you need your DN and a preconfigured SCPW. You
must activate Virtual Office on your office IP Deskphone before you can
connect to it from a remote IP Deskphone. See “Logging on to Virtual
Office” on page 84.
Consult your system administrator to confirm the availability of the Virtual
Office feature on your IP Deskphone.
The IP Deskphone used as a remote phone to connect to your Avaya
1230 IP Deskphone does not have to be another Avaya 1230 IP
Deskphone. Table 8 on page 83 shows the IP Deskphones on which you
can use Virtual Office to connect to your Avaya 1230 IP Deskphone.
Table 8: Virtual Office connection availability (Part 1 of 2)
IP Deskphone
Can I log on to Avaya 1230 IP
Deskphone?
Avaya 1110 IP
Deskphone
Yes, with extra key restrictions
Avaya 1120E IP
Deskphone
Yes, with extra key restrictions
Avaya 1140E IP
Deskphone
Yes, with extra key restrictions
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Advanced features
Table 8: Virtual Office connection availability (Part 2 of 2)
Can I log on to Avaya 1230 IP
Deskphone?
IP Deskphone
Avaya 1150E IP
Deskphone
No
Avaya 1165E IP
Deskphone
Yes, with extra key restrictions
IP Phone 2001
Yes, with extra key restrictions
IP Phone 2002
Yes, with extra key restrictions
IP Phone 2004
Yes, with extra key restrictions
Avaya 2007 IP
Deskphone
Yes, with extra key restrictions
Avaya 2033 IP
Conference Phone
Yes, with extra key restrictions
Avaya 2050 IP Softphone
Yes, with extra key restrictions
Avaya 1210 IP
Deskphone
Yes, with extra key restrictions
Avaya 1220 IP
Deskphone
Yes, with extra key restrictions
IP Phone 2210
Yes, with extra key restrictions
IP Phone 2211
Yes, with extra key restrictions
IP Phone 2212
Yes, with extra key restrictions
Logging on to Virtual Office
If the IP Deskphone is configured for Virtual Office, the Virtual soft key is
displayed, as shown in Figure 6 on page 85.
84
Advanced features
Figure 6: Virtual soft key
Virtual
1. Press the Virtual soft key.
2. At the prompt, enter your user ID.
3. Press the Enter key.
85
Advanced features
4. At the prompt, enter the home Station
Control Password (SCPW).
If the user ID is not found locally, the
message Locating Remote Server
appears.
Note: After three failed logon attempts,
you must wait for an hour before you try
to log on again. Alternatively, contact
your system administrator to reset your
password. For more information, see
“Assigning an SCPW” on page 68.
A successful logon transfers all the features, time, date, and tones of your
office Avaya 1230 IP Deskphone to your remote IP Deskphone. Your
Virtual Office session expires after a fixed period of time which your
system administrator determines.
Using Virtual Office on your remote IP Deskphone
The display characteristics, including size of the display area, differ with
IP Deskphone models. Your Virtual Office display depends on the remote
IP Deskphone that you use to log on to your Virtual Office. All features are
the same as they appear on your office Avaya 1230 IP Deskphone.
An Avaya 1120E IP Deskphone that is logged on remotely to an Avaya
1230 IP Deskphone provides less information than the Avaya 1230 IP
Deskphone because it has fewer display lines.
When an Avaya 2050 IP Softphone logs on remotely to an Avaya 1230 IP
Deskphone, the information display is arranged differently, but all the
information is visible at one time.
Regardless of the IP Deskphone model that you use as a remote IP
Deskphone, a user information line appears that lists the number of your
office IP Deskphone.
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Advanced features
Using Virtual Office on your office IP Deskphone
When activated for Virtual Office by a remote IP Deskphone, your office
IP Deskphone logs off and is no longer operational. When you return to
the office, disconnect the remote logon to regain control of your office
phone. If you do not explicitly disconnect the remote logon, your Virtual
Office session expires after a fixed period of time, which your system
administrator determines.
Disconnecting your office IP Deskphone from a remote IP
Deskphone
Use the following procedure to disconnect your office IP Deskphone from
a remote IP Deskphone.
To disconnect your office IP Deskphone
from the remote IP Deskphone
Home
a. Press the Home key.
or
Virtual
b. Enter your User ID and password
(this logs on the office IP Deskphone
to your office network).
or
Press the Virtual soft key to log on to
another IP Deskphone, and your IP
Deskphone becomes a remote IP
Deskphone.
Logging off Virtual Office
To log out of Virtual Office, press the Virtual soft key.
Automatic log out from Virtual Office
Your remote Virtual Office IP Deskphone may be configured to
automatically log out of Virtual Office after a predetermined period of
inactivity. When automatic logout is about to occur, the following message
is displayed on the IP Deskphone: "Logout phone now?"
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Advanced features
Press Yes to allow the IP Deskphone to log out of Virtual Office or press
No to remain logged in to Virtual Office and reset the IDLE timer. If no key
is pressed, the IP Deskphone logs out of Virtual Office.
Emergency calls on your Remote IP Deskphone
If you make an emergency call while logged in to Virtual Office on a
Remote IP Deskphone, the call is placed to the local emergency service,
not to your home office emergency service.
Note: Some IP Deskphones are configured as Virtual Office-only
telephones and have no assigned DN. However, these IP
Deskphones can still be used to make emergency calls. “Emergency
Calls only “ is displayed on the IP Deskphone display when not
logged in to Virtual Office. When the phone goes off-hook, dial tone is
available for emergency calls only. All other calls are restricted.
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Operating your Avaya 1230 IP Deskphone
Operating your Avaya 1230 IP
Deskphone
This section describes how to operate your Avaya 1230 IP Deskphone. It
describes operations such as entering text, making a call, using the
Corporate directory, and using the Redial List.
Entering and editing text
You can enter and edit text on your Avaya 1230 IP Deskphone using the
following methods:
•
“Using the telephone dialpad” on page 89
•
“Using the soft keys” on page 89
Using the telephone dialpad
You can use the dialpad to enter text when you use features such as
Personal Directory, Redial List, and Callers List.
For example, to enter the letter A, press the 2 key once. To enter the
letter C, press the 2 key three times.
Note: No letters are associated with the 1 or the 0 keys.
Using the soft keys
You can use soft keys to edit text when you use features such as
Personal Directory, Redial List and Callers List.
Use the following procedure to edit an entry in your Personal Directory.
1. Press the Directory key.
2. Select the desired entry from Personal Directory.
3. Press the Edit soft key.
4. Press the Left or Right keys to move through the text.
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Operating your Avaya 1230 IP Deskphone
5. Select the appropriate editing soft key for the operation you want to
perform.
6. If the key you want is not visible, press the More soft key to access
the next layer of soft keys.
7. Press the Up key to access the symbols.
8. Press the Left or Right keys to move to a specific symbol.
9. Press the Choose soft key to select a symbol.
10. Press the Next soft key to submit your changes.
Table 9 on page 90 describes the soft key editing functions on the Avaya
1230 IP Deskphone.
Table 9: Editing soft key description
Soft key
Description
Cancel
Cancel action.
Choose
Select a symbol.
Clear
Clear the input field.
Case
Switch the next character to either uppercase
or lowercase.
Delete
Backspace one character.
Done/Select/Enter
Application-dependent.
More
Access additional soft keys.
Making a call
This section describes the various ways you can make a call from your
Avaya 1230 IP Deskphone
•
“Using the Callers List” on page 91
•
“Using the Redial List” on page 93
•
“Using Off-hook dialing” on page 95
•
“Using On-hook dialing” on page 96
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Operating your Avaya 1230 IP Deskphone
•
“Using Handsfree dialing” on page 97
•
“Using the Corporate Directory” on page 99
•
“Using the Personal Directory” on page 100
•
“Using Predial” on page 101
•
“Using AutoDial” on page 102
•
“Using Ring Again” on page 104
•
“Using Last Number Redial” on page 105
•
“Using Speed Call” on page 106
•
“Using System Speed Call” on page 107
•
“Using HotLine” on page 107
•
“Using Intercom Calling” on page 108
Using the Callers List
The Callers List logs all incoming calls. The Callers List can store up to
100 entries. When the list is full, the oldest entry is overwritten. Use the
Callers List to review missed calls and make a call, if desired. The Callers
List contains the following components:
•
the caller’s last and first name (if available)
•
the DN of the caller
•
the time and date of the call
•
the number of times the caller called
Note: If the caller name is not defined, then only the telephone
number is displayed.
Callers List entries are sorted by call arrival time.
The format of names in the Callers List depends on the configuration of
Preferred Name Match. The Calling Party Name Display (CPND) appears
according to the configuration settings on your IP Deskphone if Preferred
Name Match is active on your IP Deskphone. If Preferred Name Match is
off, the CPND appears as determined by the system configuration.
To access the Callers List, press the Directory key, and select Callers
List. If password control is enabled, you must enter your SCPW at the
prompt.
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Operating your Avaya 1230 IP Deskphone
Dialing an entry
Use the following procedure to dial an entry in the Callers List.
1. Press the Up or Down keys to scroll up
or down, and then select the desired
entry.
Dial
2. Press the Dial soft key.
Deleting an entry
Use the following procedure to delete an entry in the Callers List.
1. Press the Up or Down keys to scroll up
or down, and then select the desired
entry.
Del
Yes
2. Press the Del soft key.
No
or
3. Press the Yes soft key to confirm the
entry deletion.
or
Press the No soft key to return to the
Callers List without deleting the entry.
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Operating your Avaya 1230 IP Deskphone
Deleting the entire Callers List
Use the following procedure to delete the entire Callers List.
Del
Yes
1. Press the Del soft key.
No
2. Choose Yes to delete the entire Callers
List
or
or
Choose No to return to the previous
screen
Using the Redial List
The Redial List logs a maximum of 20 outgoing calls. When the list is full,
the system overwrites the oldest entry. Use the Redial List feature to
review calls made and to redial numbers. The Redial List contains
•
the last and first names of the dialed party (if available)
•
the DN of the dialed party
•
the time and date of the last occurrence of the call
Note: If the caller name is not defined, then only the telephone
number is displayed.
Entries in the Redial List are sorted based on the time of the call.
The format of names in the Redial List depends on the configuration of
Preferred Name Match. The Calling Party Name Display (CPND) appears
according to the configuration settings on your IP Deskphone if Preferred
Name Match is active on your IP Deskphone. If Preferred Name Match is
off, the CPND appears as determined by the system configuration.
To access the Redial List, press the Directory key and select Redial
List. Alternatively, press the Outbox (Redial) key. If password control is
enabled, you must enter your SCPW at the prompt.
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Operating your Avaya 1230 IP Deskphone
Dialing an entry
Use the following procedure to dial an entry in the Redial List
1. Press the Up or Down keys to scroll up
or down, and then select the desired
entry.
Dial
2. Press the Dial soft key.
Deleting an entry
Use the following procedure to delete an entry in the Redial List.
1. Press the Up or Down keys to scroll up
or down, and then select the desired
entry.
Del
Yes
2. Press the Del soft key.
No
or
3. Choose Yes to confirm the entry
deletion.
or
Choose No to return to the previous
screen without entry deletion.
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Operating your Avaya 1230 IP Deskphone
Deleting the entire Redial List
Use the following procedure to delete the entire Redial List.
Del
Yes
1. Press the Del soft key.
No
2. Choose Yes to confirm the deletion of
the entire Redial List.
or
or
Choose No to return to the previous
screen without deletion.
Using Off-hook dialing
Perform the following steps to make a call by using the handset.
1. Lift the handset.
2. Dial the number.
3. To end the call, return the handset to the
cradle
or
or
Press the Goodbye key.
(Goodbye)
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Operating your Avaya 1230 IP Deskphone
Using On-hook dialing
Perform the following steps to make a call without lifting the handset.
1. Leave the handset in the cradle.
2. Press the line (DN) key.
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3. Listen for the dial tone and dial the
number.
4. When the called party answers, lift the
handset.
5. To end the call, return the handset to the
cradle
or
or
Press the Goodbye key.
(Goodbye)
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Operating your Avaya 1230 IP Deskphone
Using Handsfree dialing
Use handsfree dialing to make a call using the built-in microphone and
speaker or using a headset.
1. Press the Handsfree key.
or
or
If a headset is connected, press the
Headset key.
2. Dial the number.
During a call, you can perform the following tasks:
•
“Terminating a handsfree call” on page 97
•
“Muting a handsfree call” on page 98
•
“Switching from handsfree to handset mode” on page 98
•
“Switching from handset mode to handsfree” on page 98
•
“Using a headset” on page 98
•
“Switching from handsfree to headset” on page 99
Terminating a handsfree call
Use the following procedure to terminate a handsfree call.
1. Press the Goodbye key.
(Goodbye)
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Operating your Avaya 1230 IP Deskphone
Muting a handsfree call
Use the following procedure to mute a handsfree call.
1. Press the Mute key.
(Mute)
(Mute)
The LED indicator flashes.
2. Press the Mute key again to return to a
two-way handsfree conversation.
Switching from handsfree to handset mode
Use the following procedure to switch from handsfree to handset mode.
1. Lift the handset.
Switching from handset mode to handsfree
Use the following procedure to switch from handset mode to handsfree.
1. Press the Handsfree key.
2. Replace the handset.
Using a headset
Use the following procedure to use a headset.
1. Connect the headset to the headset
jack.
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Operating your Avaya 1230 IP Deskphone
2. Press the Headset key.
Switching from handsfree to headset
Use the following procedure to switch from handsfree to headset.
1. Press the Headset key.
Using the Corporate Directory
The Corporate Directory feature provides an alphabetic list of entries
sorted by last name. You can search by name, view additional information
on each entry, and dial Corporate Directory numbers. To use the
Corporate Directory, press the Directory key and select Corporate
Directory.
Searching for a specific number
Use the following procedure to search for a specific number in the
Corporate Directory.
1. When prompted, use the dialpad to enter
the desired name in last name, first
name format.
Search
2. Press the Search soft key to find the
desired name.
The first match appears on the screen.
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Operating your Avaya 1230 IP Deskphone
3. Press the Dial soft key to dial the
resulting number.
Dial
Note: If no match occurs to the search
query, start a new search or change the
information in the initial search.
Cancel
or
Press the Cancel soft key to exit without
dialing.
Making a call using the Corporate Directory
Use the following procedure to make a call using the Corporate Directory.
Note: This feature is not available on all IP Deskphones. Contact
your system administrator to find out if this feature is available for
your use.
1. Press the Up or Down keys to scroll up
or down, and then select a name in the
Corporate Directory.
Dial
Cancel
2. Press the Dial soft key to dial the
resulting number.
or
or
Press the Cancel soft key to exit without
dialing.
Using the Personal Directory
You can use the Personal Directory feature to store a maximum of 100
entries that consist of names and telephone numbers. To use the
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Operating your Avaya 1230 IP Deskphone
Personal Directory, press the Directory key, and select Personal
Directory.
1. Press the Up or Down keys to scroll up
or down, and then select a name in the
Personal Directory.
Dial
2. Press the Dial soft key to dial the
resulting number.
Directory
or
or
Press the Directory soft key to exit
without dialing.
Using Predial
Use the Predial feature to enter, preview, and edit numbers before you
make a call.
Making a call
Use the following procedure to make a call using the Predial feature.
1. Enter the number to be dialed without
selecting the line key.
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2. Press a line key to dial the number.
3. Lift the Handset when the called party
answers, or begin to speak if you are in
handsfree mode.
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Operating your Avaya 1230 IP Deskphone
Editing a Predial number
Use the following procedure to edit a Predial number.
1. Use the dialpad to enter the number.
Clear
No
or
2. To erase all numbers, press the Clear
soft key.
Reenter the numbers to dial.
or
To change one number at a time, press
the Delete soft key to backspace. Reenter the number.
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3. Press a line key to dial the number.
Using AutoDial
Use the AutoDial feature to display, store, and automatically dial
telephone numbers.
Using AutoDial to make a call
Use the following procedure to make a call using the Autodial feature.
1. Lift the handset.
AutoDial
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2. Press an AutoDial key in the upper
display area to dial the number
associated with that key.
Operating your Avaya 1230 IP Deskphone
Storing an AutoDial number
Use the following procedure to store an Autodial number.
AutoDial
1. Without lifting the handset, press the
AutoDial key.
The screen displays the word Autodial
next to the appropriate key.
2. Using the dialpad, dial the telephone
number (including access code) to store
on the selected AutoDial key.
AutoDial
3. Press the AutoDial key a second time to
store the number on the selected key.
After you store a number, the word
Autodial disappears, and the stored
number appears.
4. Assign a label to the key.
After you assign the label, the number
disappears and only the label appears
on the screen next to the key.
Displaying an AutoDial number
Use the following procedure to display an AutoDial number.
Display
1. Press the Display key.
AutoDial
2. Press an AutoDial key in the upper
display area to display the number
associated with that key.
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Operating your Avaya 1230 IP Deskphone
Using Ring Again
Use the Ring Again feature to automatically redial the number if you
receive a busy tone, or if your called party does not answer. Your Avaya
1230 IP Deskphone rings when the person you called becomes available.
Activating Ring Again
Use the following procedure to activate Ring Again.
1. Dial a number.
The called party does not answer or you
receive a busy tone.
Ring Again
2. Press the Ring Again soft key.
or
or
Enter the Ring Again Activate Flexible
Feature Code.
Calling a Ring Again party after notification
Use the following procedure to call a Ring Again party after notification.
1. After you receive the notification ring, lift
the handset; or, if you use a headset or
are in handsfree mode, go to step 2.
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Operating your Avaya 1230 IP Deskphone
Ring Again
2. Press the Ring Again soft key to
automatically dial the number.
Deactivating Ring Again before notification
Use the following procedure to deactivate Ring Again before notification.
Ring Again
or
1. Press the Ring Again soft key a second
time.
or
Press the Ring Again Deactivate FFC.
Using Last Number Redial
Use the Last Number Redial feature to automatically redial the most
recently dialed number.
1. To redial using the handset, lift the
handset and press the line (DN) key.
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or
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2. To redial without lifting the handset,
press the line (DN) key twice.
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Operating your Avaya 1230 IP Deskphone
Using Speed Call
Use the Speed Call feature to place internal and external calls by dialing a
one-, two-, or three-digit code. You can store, edit, and automatically dial
frequently-called telephone numbers.
Storing a Speed Call number
Use the following procedure to store a Speed Call number.
SpcCtl
1. Press the SpcCtl soft key.
The triangular icon flashes to indicate
programming mode.
2. At the prompt, enter a one-, two-, or
three-digit code (0-999).
3. If required, dial the access code.
4. Enter the phone number (internal,
external, or long-distance number).
SpcCtl
5. Press the SpcCtl soft key again to save
the code and number.
The flashing icon turns off.
Making a call using Speed Call
Use the following procedure to make a call using Speed Call.
1. Lift the handset.
SpcCtl
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2. Press the SpcCtl soft key.
Operating your Avaya 1230 IP Deskphone
3. Dial the Speed Call code to
automatically dial the number.
Using System Speed Call
Use the System Speed Call feature to dial Speed Call codes that override
dialing restrictions placed on your IP Deskphone.
1. Lift the handset.
2. Press the System Speed Call soft key.
SScUsr
SScCtl
or
or
Press the System Speed Call
Controller (SScCtl) soft key.
3. Dial the Speed Call code to
automatically dial the number.
Using HotLine
Use the Hot Line feature to automatically dial a number.
Hotline
1. Press the HotLine soft key to
automatically dial the number.
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Operating your Avaya 1230 IP Deskphone
Using Intercom Calling
Use the Intercom feature to call a member of your intercom group by
pressing the code assigned to that member.
Making an intercom call
Use the following procedure to make an intercom call.
1. Lift the handset.
Intrcm
2. Press the Intrcm key.
3. Dial the one- or two-digit code for the
intercom group member.
Answering an intercom call during a call (non-intercom
group line)
Use the following procedure to answer an intercom call during a call.
(Hold)
or
1. Press the Hold key to put the current call
on hold.
or
Press the Goodbye key to end the call.
(Goodbye)
Intrcm
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2. Press the Intrcm key and begin to
speak.
Operating your Avaya 1230 IP Deskphone
Answering a call
Each incoming call causes the IP Deskphone to ring, the LCD indicator
beside the line (DN) key to flash, and the Message Indicator lamp to flash.
1. Lift the handset.
or
or
or
Press the Handsfree button on the left
side of the handset.
or
Press the line (DN) key beside the LCD
indicator as it flashes.
or
or
Press the Headset key if a headset is
connected to your IP Deskphone.
Managing calls while not on a call
Other than answering a call (“Answering a call” on page 109), you can
efficiently handle an incoming call using one of the following methods:
•
“Using Automatic Answerback” on page 109
•
“Using Call Pickup” on page 110
Using Automatic Answerback
When the Automatic Answerback feature is active, your IP Deskphone
automatically answers the call in Handsfree mode after one ring.
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Operating your Avaya 1230 IP Deskphone
Activating Automatic Answerback
Use the following procedure to activate Automatic Answerback.
AutoAns
1. Press the AutoAns key.
Deactivating Automatic Answerback
Use the following procedure to deactivate Automatic Answerback.
AutoAns
1. Press the AutoAns key.
Note: Calls are not forwarded to the voice message service.
Using Call Pickup
Use the Call Pickup feature to pick up calls in your pickup group or
another pickup group from your IP Deskphone.
Answering a call in your own call pickup group
Use the following procedure to answer a call in your own call pickup
group.
1. Lift the handset.
2. Press the Pickup key.
Pickup
or
110
or
Enter the Pickup Ringing Number
FFC.
Operating your Avaya 1230 IP Deskphone
Answering a call in another call pickup group
Use the following procedure to answer a call in another call pickup group.
1. Lift the handset.
2. Press the GrpPkp soft key.
GrpPkp
or
Enter the Pickup Group FFC.
3. Dial the pickup group number of the
ringing IP Deskphone.
Answering a call at a specific extension in any pickup
group
Use the following procedure to answer a call at a specific extension in any
call pickup group.
1. Lift the handset.
2. Press the DN Pickup key.
Pickup
or
or
Enter the Pickup Directory Number
Flexible Feature Code.
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Operating your Avaya 1230 IP Deskphone
3. Dial the DN of the IP Deskphone that is
ringing (and does not belong to your call
pickup group). If the pickup DN or group
number is invalid (you hear an overflow
burst tone and the screen displays
Goodbye and try again); press the
Goodbye key.
Managing calls during a call
You can use the following features during a call:
•
“Using Call Hold” on page 112
•
“Using Call Waiting” on page 113
•
“Transferring a Call” on page 114
•
“Using Timed Reminder Recall” on page 115
•
“Using Attendant Recall” on page 117
•
“Using Call Park” on page 117
•
“Recording a Calling Party (Caller) Number” on page 120
•
“Displaying call details” on page 120
Using Call Hold
Use the Hold feature to place the original call on hold and then answer the
second call.
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Operating your Avaya 1230 IP Deskphone
Placing a call on hold
Use the following procedure to place a call on hold.
1. Press the Hold key.
(Hold)
The LCD indicator flashes beside the
line on hold.
Note: Enabling Automatic Hold
automatically places the active call on
hold when you answer the second call.
Retrieving a call on hold
Use the following procedure to retrieve a call on hold.
(Hold)
or
1. Press the Hold key to place an active
call on hold. Press the Hold key again or
press the flashing line (DN) key to return
to the caller on hold.
Using Call Waiting
The Call Waiting feature produces a tone to alert you to an incoming call
when you are already on a call. Call Waiting allows you to place the
current call on hold while you answer the new call.
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Operating your Avaya 1230 IP Deskphone
Answering a call during another call
Use the following procedure to answer a call during another call.
(Hold)
CallWait
1. Upon receiving a call, press the Hold
key to place the current call on hold.
Note: Enabling Automatic Hold
automatically puts the active call on hold
when you answer the second call.
2. Press the Call Waiting key.
Returning to the original call
Use the following procedure to return to the original call.
(Hold)
or
(Goodbye)
1. Press the Hold key to place the second
call on hold.
or
Press the Goodbye key to end the
second call.
2. Press the line (DN) key associated with
the first call.
Transferring a Call
Use the Transfer feature to redirect a call to the appropriate person.
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Operating your Avaya 1230 IP Deskphone
Transferring a call to a third party
Use the following procedure to transfer a call to a third party.
Trans
1. Press the Trans soft key during an
active call.
The calling party is placed on hold. You
hear a dial tone. The indicator icon
flashes steadily.
2. Dial the number to which you are
transferring the call.
Trans
3. When that telephone rings or a person
answers the call, press the Trans soft
key.
The calling party is connected to the
appropriate person.
Returning to the original call if the transfer is incomplete
Use the following procedure to return to the original call if the transfer is
incomplete.
1. If the called party does not answer the
transferred call, press the line (DN) key
(next to the LCD indicator) to reconnect
to the calling party.
Using Timed Reminder Recall
Use the Timed Reminder Recall feature to receive an automatic reminder
tone when a transferred call is not answered.
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Operating your Avaya 1230 IP Deskphone
Transfering a call using Timed Reminder Recall
Use the following procedure to transfer a call using Timed Reminder
Recall.
Trans
1. Press the Trans soft key.
The call is placed on hold.
2. Dial the number to which you are
transferring the call.
Trans
3. Press the Trans soft key.
or
or
Replace the handset before the
extension answers.
Note: If the transfer is complete, the
recall timer stops.
If the transferred call is not answered, your IP Deskphone rings.
Returning to the original call if the transferred call is
unanswered
Use the following procedure to return to the original call if the transferred
call is unanswered.
1. Lift the handset to reconnect to the
calling party.
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Operating your Avaya 1230 IP Deskphone
Trans
2. Press the Transfer soft key and retry
call transfer.
or
or
If the called party answers, press the
Goodbye key to complete the transfer.
(Goodbye)
Using Attendant Recall
Use the Attendant Recall feature to contact an attendant during a call and
to connect the caller to the attendant.
AttRcl
1. Press the Attendant Recall key and
stay on the line until the attendant
answers.
2. Press the Goodbye key.
(Goodbye)
The caller connects to the attendant.
Using Call Park
Use the Call Park feature to hold (park) your active call temporarily and
retrieve a call from any IP Deskphone. Using Call Park does not tie up a
line.
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Operating your Avaya 1230 IP Deskphone
Parking a call on the System Park DN
To park a call on the System Park DN or your own DN, perform the
following procedure.
Park
1. During an active call, press the Park soft
key twice.
The call is parked on your DN.
Note: Enabling System Park DN
automatically parks the calls on the
system park DN.
Parking a call on a DN (not System Park DN or own DN)
To park a call on a DN (not System Park DN or own DN), perform the
following procedure.
Park
1. Press the Park soft key.
2. Dial the DN on which to park the call.
Park
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3. Press the Park soft key.
Operating your Avaya 1230 IP Deskphone
Parking a call using the SPRE code or FFC
To park a call using the SPRE code or FFC, perform the following
procedure.
1. Press the Trans soft key.
Trans
Conf
or
or
Press the Conference soft key.
2. Dial the Call Park FFC.
3. To use an alternative DN from the
System Park DN or your own DN, dial
the DN where you want to park the call.
Otherwise, proceed to step 4.
4. Press the Transfer soft key.
Trans
Conf
or
or
Press the Conference soft key.
Retrieving a parked call
Use the following step to retrieve a parked call.
Note: When Call Park is configured network-wide, you can use this
feature across networks. You can configure a System Park extension
to automatically park most calls.
1. Lift the handset.
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Operating your Avaya 1230 IP Deskphone
Park
2. Press the Park soft key.
3. Dial the DN where you parked the call.
If a parked call is not retrieved within a
specific time, it rings back to your IP
Deskphone or to the attendant.
Recording a Calling Party (Caller) Number
During a call, use the Calling Party Number feature to record the calling
party number, or to charge the call to an account number.
CParty
1. Press the Call Party soft key.
The caller is placed on hold.
2. Dial a charge account number or the
caller number.
Note: For information about using the
Charge soft key, see “Using AutoDial
Transfer” on page 149.
CParty
3. Press the Call Party soft key to return to
the call.
Displaying call details
During an active call, use the Display feature to display the caller’s
number and name (if available) without interfering with the call.
Display
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1. Press the Display key.
Operating your Avaya 1230 IP Deskphone
2. Press the flashing line (DN) key.
The call information appears.
If you use another feature, you can use
the Display key to access information
associated with those feature keys.
Managing calls while away from your desk
You can use the following features when you are away from your desk to
manage an incoming call and to ensure you do not miss a call:
•
“Using Call Forward” on page 121
•
“Using Internal Call Forward” on page 123
•
“Using Remote Call Forward” on page 125
Using Call Forward
Use the Call Forward feature to direct incoming calls to ring on another
line (DN). A call already on your IP Deskphone cannot be forwarded.
Activating Call Forward
Use the following procedure to activate Call Forward or change the Call
Forward number.
Fwd.
1. Press the Fwd soft key.
or
or
Lift the handset and enter the Call
Forward All Calls Activate FFC.
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Operating your Avaya 1230 IP Deskphone
2. Dial the DN to which you want to forward
your calls.
Fwd.
3. Press the Fwd soft key.
To see the number to which calls are being forwarded, press the Forward
soft key. A message box with the target number is displayed as shown in
the following figure.
Figure 7: Call Forward display
Press OK to return to the idle screen or press Cancel to cancel Call
Forwarding.
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Operating your Avaya 1230 IP Deskphone
Deactivating Call Forward
Use the following procedure to deactivate Call Forward.
•
Fwd.
Press the Forward soft key and press
the Cancel soft key.
OR
•
or
Lift the handset and enter the Call
Forward All Calls Deactivate FFC.
Reinstating a Call Forward number
Use the following procedure to reinstate a Call Forward number.
•
Press the Fwd soft key twice.
Fwd.
Using Internal Call Forward
Use Internal Call Forward to forward only those calls that originate from
internal DNs. Calls that originate outside your IP Deskphone system
(External Calls) ring on your IP Deskphone. You cannot forward the
currently active call.
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Operating your Avaya 1230 IP Deskphone
Forwarding internal calls only
Use the following procedure to forward internal calls only.
IntForward
1. Press the IntForward key and press the
Cancel soft key.
or
or
Lift the handset and enter the Internal
Call Forward Activate FFC.
2. Dial the DN to which you want to forward
your internal calls.
IntForward
3. Press the IntForward key.
Deactivating Internal Call Forward
Use the following procedure to deactivate Internal Call Forward.
IntForward
or
1. Press the IntForward key.
or
Lift the handset and enter the Internal
Call Forward Deactivate FFC.
Reinstating Internal Call Forward number
Use the following procedure to reinstate an Internal Call Forward number.
IntForward
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1. Press the IntForward key twice.
Operating your Avaya 1230 IP Deskphone
Using Remote Call Forward
Use the Remote Call Forward feature to forward calls on your IP
Deskphone to another DN from a remote telephone.
Activating Remote Call Forward
Use the following procedure to activate Remote Call Forward.
1. Lift the handset.
2. If you call from a telephone outside the
system, dial your direct system access
number and wait for the dial tone.
3. Dial the Remote Call Forward Activate
FFC to activate the feature.
4. Dial your Station Control Password.
You hear a dial tone.
5. Dial your DN.
or
or
To reinstate call forward to the previous
call forward number, press the # key.
(Do not perform steps 6 and 7.)
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Operating your Avaya 1230 IP Deskphone
6. Dial the number to which to forward the
calls.
If the number dialed is invalid, you hear a
fast busy signal.
7. Press the # key.
Deactivating Remote Call Forward
Use the following procedure to activate Remote Call Forward.
1. Lift the handset.
2. If you call from a telephone outside the
system, dial the direct system access
number and wait for the dial tone.
3. Dial the Remote Call Forward
Deactivate FFC.
4. Dial your Station Control Password.
5. After you hear the dial tone, dial your
DN.
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Operating your Avaya 1230 IP Deskphone
6. Press the # key.
Managing multiparty calls
Use the following features to enable multiparty conversations
•
“Using Call Join” on page 127
•
“Setting up a Conference Call” on page 127
•
“Using Conferee Selectable Display” on page 129
•
“Using Group Call” on page 130
Using Call Join
Use the Call Join feature to connect a new caller to an active call. This
connection creates a conference (conversation involving more than two
parties) between the two callers and yourself.
Conf
1. To connect a call on hold to your current
call, press the Conf soft key.
2. Press the line key of the caller you want
to connect to your current call.
Conf
3. Press the Conf soft key again to join the
person on hold to your conversation.
Setting up a Conference Call
Use the Conference feature to initiate a conference call for a group of
three to six people including yourself. The maximum number of people
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Operating your Avaya 1230 IP Deskphone
supported in a conference call depends on the IP Deskphone
configuration.
Conf
1. During a call, press the Conference key
to place the party on hold.
You hear a dial tone.
2. Dial the number of the person to add to
the conference call.
Alternatively, instead of dialing a
number, you can press the Directory
key, and use the Corporate Directory
or Personal Directory, Redial List, and
Callers List to find and dial the number
of the person you want to add to the
conference call.
You can talk to the called person
privately without being heard by the
party on hold.
Conf
(Goodbye)
3. Press the Conference key again to
connect all parties.
4. If the party you attempt to add to the
conference is unavailable, press the
Goodbye key.
The attempted call ends.
5. Press the line (DN) key beside the
flashing icon to return to your original
call.
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Operating your Avaya 1230 IP Deskphone
Using Conferee Selectable Display
Use the Conferee Selectable Display feature to list active conferees and
to disconnect a conferee from the conference call.
Viewing active conferees
Use the following procedure to view active conferees.
ConfDsp
1. During a conference call, press the
Confdsp key to turn on the LCD
indicator. Each key press changes the
screen to show a different active
conferee.
This action has no effect on the display
of other IP Deskphones involved in the
conference.
2. Press the Goodbye key.
If configured, the Conference Count
Display returns an updated count of
conferees. The LCD indicator turns off.
(Goodbye)
Disconnecting a conferee
Use the following procedure to disconnect a conferee.
ConfDsp
1. During a conference call, press the
Confdsp key until the conferee to
disconnect appears on the screen.
2. Press the DN key on which the
conference call is established.
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Operating your Avaya 1230 IP Deskphone
(Goodbye)
3. For a single conferee, press the
Goodbye key. If configured, the
Conference Count Display returns an
updated total count of conferees. The
LCD indicator turns off.
or
For multiple conferees, repeat steps 1
and 2 until all conferees are
disconnected. Then press the Goodbye
key.
Using Group Call
Use the Group Call feature to automatically call members of a predefined
group, one at a time, until all members answer.
Calling group members
Use the following procedure to call group members.
1. Lift the handset.
GrpCl
2. Press the GrpCl key or enter the Group
Call FFC.
The feature automatically calls all group
members. The icon flashes until all
members answer. The telephone
numbers of the group members appear
on the display as they answer. When the
last person answers, the Group Call
icon lights steadily.
Note: When a person in your group is on
a conference call or another group call,
they are not connected to your group
call.
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Operating your Avaya 1230 IP Deskphone
Note: During a group call, only the
person who initiated the group call can
put the call on hold.
Answering a group call
Use the following procedure to answer a group call.
1. Lift the handset.
Note the following about notification
tones:
— If you are on a call and receive three
10-second tones, this is the
notification of a group call on your IP
Deskphone.
— If you are on a call on another line
when a group call is made, you
receive a long tone through the
handset or speaker.
— If you are already on a conference
call or another group call, you do not
receive notification of a group call.
Ending a group call
Use the following procedure to end a group call.
1. Press the Goodbye key.
(Goodbye)
Note: When the person who made the
group call disconnects, the call
terminates for all members of the group.
However, the members of the group call
can disconnect from the call and not
affect other members on the call.
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Operating your Avaya 1230 IP Deskphone
Managing calls while busy at work
Using Make Set Busy
Use the Make Set Busy feature to make your IP Deskphone appear busy
to all callers.
Activating Make Set Busy
Use the following procedure to activate Make Set Busy.
MakeSetBsy
or
1. Press the MakeSetBsy key.
or
Lift the handset, and enter the Make Set
Busy Activate FFC.
Deactivating Make Set Busy
Use the following procedure to deactivate Make Set Busy.
MakeSetBsy
or
1. Press the MakeSetBsy key a second
time to deactivate the feature.
or
Lift the handset and enter the Make Set
Busy Deactivate FFC.
Call Deflect
If Call Deflect is configured on your IP Deskphone, you can press the
Deflect feature key to deflect your call if your IP Deskphone rings and you
do not want to answer the call. The call may be forwarded to your voice
mail or to another telephone number, depending on your system
configuration. Contact your system administrator to learn which treatment
is configured for your IP Deskphone.
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Operating your Avaya 1230 IP Deskphone
Figure 8: Call Deflect
If you press the Deflect key and no special call treatment has been
configured, your caller receives a busy signal.
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Operating your Avaya 1230 IP Deskphone
Hotel applications
Hotel applications are a group of hospitality features that increase the
value of the Avaya 1230 IP Deskphone. In a hotel environment, guests
can access the following services:
•
“Configuring Automatic Wake-Up” on page 134
•
“Activating Message Registration” on page 136
•
“Using Maid Identification” on page 138
•
“Using Room Status” on page 140
Configuring Automatic Wake-Up
Use the Automatic Wake-Up feature to receive a timed reminder call. You
can program your IP Deskphone to automatically place a call at a
predetermined time. When you answer the call, prerecorded music plays
for 30 seconds followed by a prerecorded announcement or the attendant
on the line.
Entering Automatic Wake-Up call
Use the following procedure to enter an Automatic Wake-Up call.
1. Lift the handset.
2. Dial the Automatic Wake-Up Request
FFC.
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Operating your Avaya 1230 IP Deskphone
3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm).
You hear a tone to confirm your entered
time.
To enter the time in a 24-hour time
format, enter the hours followed by the
minutes. For example, to configure the
time to 7:30 a.m., enter 0730; to
configure it to 9:45 p.m., enter 2145.
4. Press the Goodbye key.
(Goodbye)
Cancelling Automatic Wake-Up call
Use the following procedure to cancel Automatic Wake-Up call.
1. Lift the handset.
2. Dial the Automatic Wake-Up Quit FFC.
3. Press the Goodbye key.
(Goodbye)
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Operating your Avaya 1230 IP Deskphone
Verifying Automatic Wake-Up call
Use the following procedure to verify Automatic Wake-Up call.
1. Lift the handset.
2. Dial the Automatic Wake-Up Verify
FFC.
3. Dial the Automatic Wake-Up time in a
24-hour time format (hhmm).
You hear a confirmation tone if your
query matches the preset time.
To enter the time in a 24-hour time
format, enter the hours followed by the
minutes. For example, to configure the
time to 7:30 a.m., enter 0730; to
configure it to 9:45 p.m., enter 2145.
4. Press the Goodbye key.
(Goodbye)
Activating Message Registration
Use the Message Registration feature to read, change, or reset meters
that log your IP Deskphone calls.
Reading meters
Use the following procedure to read meters.
MRK
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1. Press the MRK key.
Operating your Avaya 1230 IP Deskphone
2. Dial the Directory Number (DN) of the
IP Deskphone in the hotel room.
MRK
3. Press the MRK key.
Changing meter
Use the following procedure to change a meter.
MRK
1. Press the MRK key.
2. Dial the Directory Number (DN) of the
IP Deskphone in the hotel room.
3. Dial the correct meter count.
4. Press the * key.
MRK
5. Press the MRK key.
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Operating your Avaya 1230 IP Deskphone
Resetting a meter to zero
Use the following procedure to reset a meter to zero.
MRK
1. Press the MRK key.
2. Dial the Directory Number (DN) of the
IP Deskphone in the hotel room.
3. Press the * key.
MRK
4. Press the MRK key.
Using Maid Identification
Use the Maid Identification feature to track the cleaning status of rooms.
The maid enters the information from the IP Deskphone in your room.
Entering cleaning status
Use the following procedure to enter cleaning status.
RMK
1. Press the RMK key.
2. Dial the Directory Number (DN) of the
room.
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Operating your Avaya 1230 IP Deskphone
3. Dial one of the following cleaning status
codes:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
You hear an interrupted dial tone.
4. Press the * key.
5. Dial the Maid ID.
If you dial the wrong Maid ID, press the *
key and redial the ID.
RMK
6. Press the RMK key.
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Operating your Avaya 1230 IP Deskphone
Using Room Status
Use the Room Status feature to display the status of a room.
Displaying room status
Use the following procedure to enter cleaning status.
RMK
1. Press the RMK key.
2. Dial the Directory Number (DN) for the
room.
The DN appears followed by a two-digit
code.
The first digit indicates the occupancy
status:
0 = Room vacant
1 = Room occupied
The second digit indicates the cleaning
status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
RMK
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3. Press the RMK key.
Operating your Avaya 1230 IP Deskphone
Changing the status of a room
Use the following procedure to change the status of a room.
RMK
1. Press the RMK key.
2. Dial the Directory Number (DN) for the
room.
The DN appears followed by a two-digit
code.
The first digit indicates the occupancy
status:
0 = Room vacant
1 = Room occupied
The second digit indicates the cleaning
status of the room:
1 = Cleaning requested
2 = Cleaning in progress
3 = Room cleaned
4 = Room passed inspection
5 = Room failed inspection
6 = Cleaning skipped
3. Dial the status code for the room.
A three-digit code appears. The first digit
indicates the occupancy status, the
second is the previous cleaning status,
and the third is the new status.
RMK
4. Press the RMK key.
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Operating your Avaya 1230 IP Deskphone
Paging Features
The Avaya 1230 IP Deskphone supports the following paging voice call
features:
•
“Using Call Page Connect to make an announcement” on page 142
•
“Using Radio Page” on page 142
•
“Using Voice Call” on page 145
Using Call Page Connect to make an announcement
Use the Call Page Connect feature to make an announcement over a
paging system.
Note: A Page key on an attendant console overrides and disconnects
the IP Deskphones. The IP Deskphones must reaccess the page
trunk.
1. Lift the handset.
2. Dial the Page Trunk Access Code to
complete the connection to the page
system.
3. Make your announcement.
4. Press the Goodbye key.
(Goodbye)
Using Radio Page
Use the Radio Page feature to page a user and stay on the line until the
called party answers. The paged user answers the call after entering a
special Page Meet-Me code from any IP Deskphone.
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Operating your Avaya 1230 IP Deskphone
Using Automatic Preselection (Meet-Me page)
Perform the following procedure to use Automatic Preselection.
1. Lift the handset.
2. Dial the Radio Paging Access FFC.
You hear the paging tone (two beeps
followed by a dial tone).
3. Dial the number of the party you want to
page.
After dialing, you hear the ringback tone.
The paged party can use any telephone
to enter a Radio Paging Answer FFC
and their own DN number.
(Goodbye)
or
4. If your call remains unanswered for a
preset time period, during which you
hear a 15-second high-pitched tone
sounds followed by silence, press the
Goodbye key or replace the handset.
Using Automatic Post-selection
The called party is either busy on the telephone or away from their desk.
To page the called party, you do not need to redial the number of the
called party.
RadPag
1. Press the RadPag soft key.
You hear a special dial tone.
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Operating your Avaya 1230 IP Deskphone
2. Dial the Radio Paging Access FFC.
You hear the ringback tone.
The paged party can use any telephone
to enter a Radio Paging Answer FFC,
and their own DN number.
(Goodbye)
or
3. If your call remains unanswered for a
preset time period, during which you
hear a 15-second high-pitched tone,
followed by silence, press the Goodbye
key or replace the handset.
Answering a Radio Page
If you carry a Radio Pager, a page indicates that a caller tried to reach
you by dialing your DN. If the Radio Page system is configured to function
in Meet-me mode, you can answer the page call from any IP Deskphone.
1. Lift the handset.
2. Dial the Radio Page Answer FFC.
You hear the paging tone.
3. Dial your own DN to connect to the
paging caller.
If the caller disconnects, you hear a
high-pitched (number unavailable) tone.
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Operating your Avaya 1230 IP Deskphone
Using Voice Call
Use the Voice Call feature to make an announcement from another IP
Deskphone speaker.
Making a voice call
Use the following procedure to make a voice call.
1. Lift the handset.
VceCall
2. Press the VceCall key and make the
announcement.
3. Press the Goodbye key.
(Goodbye)
Responding to a voice call
Use the following procedure to respond a voice call.
1.
Your IP Deskphone rings once and the
caller's voice transmits through your
speaker. Lift the handset to respond.
Call Override features
Use the Call Override features to connect to a busy user. You can
connect to a user immediately, or after their current call ends. Some call
override features are available only if your system administrator
configures them. Contact your system administrator to determine if the
following call override features are available:
•
“Overriding a busy signal” on page 146
•
“Using Forced Camp-on feature” on page 146
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Operating your Avaya 1230 IP Deskphone
•
“Using Enhanced Override” on page 148
Overriding a busy signal
Use the Override feature to override a busy signal and interrupt another
call.
1. Dial a number.
You receive a busy tone.
EnhOvr
or
2. Press the EnhOvr key.
or
Enter the Override FFC.
The person in the targeted call receives
a tone for approximately 1 second. After
the Override feature connects you to the
call, a short tone repeats every 16
seconds.
(Goodbye)
3. To terminate the call, press the
Goodbye key.
Using Forced Camp-on feature
Use the Forced Camp-on feature to automatically call a busy telephone
(internal or external) immediately after the telephone disconnects from
the current call.
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Operating your Avaya 1230 IP Deskphone
Using Forced Camp-on
Follow the given procedure to use Forced Camp-on.
1. Dial a number.
You receive a busy tone.
EnhOvr
or
2. Press the EnhOvr key.
or
Enter the Override FFC to initiate a
Forced Camp-on.
The called party receives a tone. You
hear a ring signal or a busy signal,
depending on the options chosen. You
are now camped-on to the number you
dialed.
3. Return the handset to the cradle.
4. When the called party finishes the call,
your IP Deskphone automatically dials
the number and both telephones ring.
Answering a call camped-on to your extension
Use the following procedure to answer a call camped-on to your
extension.
1. When your IP Deskphone rings, lift the
handset.
Note: You can program your IP
Deskphone for either Camp-on or Call
Waiting, but not both.
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Operating your Avaya 1230 IP Deskphone
Using Enhanced Override
Use the Enhanced Override feature to override an active call after you
attempt a Forced Camp-on.
1. Dial a number.
You receive a busy signal.
EnhOvr
or
2. Press the EnhOvr key.
or
Enter the Override FFC to initiate a
Forced Camp-on.
If either person on the call disconnects at
this time, you receive an overflow (fast
busy or engaged) signal.
EnhOvr
or
3. Press the EnhOvr key again.
or
Enter the Override FFC again.
The other two people on the call receive
an override tone and a conference call is
established between the three of you. If
anyone disconnects, the other two
people remain connected.
(Goodbye)
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4. To terminate the call, press the
Goodbye key.
Operating your Avaya 1230 IP Deskphone
Using Centrex services
You can use a few Centrex services from your IP Deskphone. Contact
your system administrator to determine if the following features are
available:
•
“Using Centrex or Exchange Line Switchhook Flash” on page 149
•
“Using AutoDial Transfer” on page 149
Using Centrex or Exchange Line Switchhook Flash
Use the Centrex or Exchange Line Switchhook Flash feature during an
active call to use Call Transfer or Three-Way Calling.
CentrexSHF
1. During a call, press the CentrexSHF
key.
You hear a special dial tone.
2. Dial the codes for your custom Centrex
feature.
3. Press the Goodbye key to end the call.
(Goodbye)
Using AutoDial Transfer
Use the AutoDial Transfer feature to transmit digits to the Central Office
after a Trunk Switchhook Flash. You must be on a Central Office/
Exchange (CO) trunk call from, or connected to, a CO that offers Centrex
or exchange line-type features.
CentrexSHF
1. Press the CentrexSHF key, and wait for
an interrupted dial tone.
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Operating your Avaya 1230 IP Deskphone
Autodial
2. Press the AutoDial key to call the
number desired.
3. Press the Goodbye key to end the call.
(Goodbye)
Miscellaneous call features
Some call features are available only if your system administrator
configures them. Contact your system administrator to determine if the
following call features are available.
•
“Tracing calls” on page 150
•
“Charging a call or charging a forced call” on page 151
•
“Using the Buzz signal” on page 155
•
“Using Privacy Release” on page 156
•
“Using External Server Applications” on page 156
•
“Using Record On Demand key” on page 156
•
“Using SAVE key” on page 157
Tracing calls
Use the Call Trace feature to trace malicious calls within your system.
Tracing with the Call Trace key
Perform the following step to trace with the Call Trace key.
CallTrace
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Press the CallTrace key.
Operating your Avaya 1230 IP Deskphone
Using Call Trace without a Call Trace key
Use the following procedure to use Call Trace without a Call Trace key.
1. Press the Trans soft key.
Trans
Conf
or
or
Press the Conf key.
2. Dial the SPRE code followed by 83, or
dial the Call Trace FFC to automatically
reconnect.
Charging a call or charging a forced call
Use the Call Charge feature to charge a call to a specific account. The
Forced Charge feature charges long-distance calls from an IP Deskphone
that is restricted to local calls.
Charging a local or long-distance call to an account before
you dial
Use the following procedure to charge a local or long-distance call to an
account before you dial.
1. Lift the handset.
Charge
2. Press the Charge soft key.
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Operating your Avaya 1230 IP Deskphone
or
Dial the Call Detail Recording FFC.
3. Dial the charge account number.
4. When you hear the dial tone, dial the
number.
Charging a call in progress
Use the following procedure to charge a call in progress.
Trans
Conf
or
1. Press the Trans soft key.
or
Press the Conf soft key.
The call is placed on hold.
Charge
2. Press the Charge soft key.
or
or
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Dial the Call Detail Recording FFC.
Operating your Avaya 1230 IP Deskphone
3. Dial the charge account number.
4. Press the line (DN) key to return to the
call.
2498
Charging a transferred call to an account
Use the following procedure to charge a transferred call to an account.
Trans
1. Press the Transfer soft key.
The call is placed on hold.
Charge
or
2. Press the Charge soft key.
or
Dial the Call Detail Recording FFC.
3. Dial the charge account number.
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Operating your Avaya 1230 IP Deskphone
4. After you hear the dial tone, dial the
number to which you are transferring the
call.
Trans
5. Press the Transfer soft key when you
hear the IP Deskphone ring.
You can talk privately to the person at
the transfer number before you press the
Transfer soft key.
Charging a conference call to an account
Use the following procedure to charge a call to an account when you add
someone to a conference call
Conf
1. Press the Conf soft key.
The call is placed on hold.
Charge
or
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2. Press the Charge soft key.
or
Dial the Call Detail Recording FFC.
Operating your Avaya 1230 IP Deskphone
3. Dial the charge account number.
4. Dial the number of the person you want
to add to the conference.
Conf
5. Press the Conference soft key.
Using the Buzz signal
Use the Buzz feature to notify another person of a call, a visitor, or a
request. Two linked IP Deskphones enable one person to signal the
other. The person signaled hears a buzz.
Buzz
1. Press the Buzz key.
The IP Deskphone linked to your IP
Deskphone buzzes as long as you press
the key.
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Operating your Avaya 1230 IP Deskphone
Using Privacy Release
Use the Privacy Release feature to enable one or more people who share
your DN to join a call.
PrvRls
1. Press the PvRls soft key during a call.
People can join the call by pressing the
shared number (DN) key on their IP
Deskphone (Multiple Appearance DN
feature).
Using External Server Applications
Use External Server Applications to directly access a variety of
applications from your Avaya 1230 IP Deskphone.
To learn more about the available features and services, contact your
system administrator. Depending on which features are available on your
system, your phone can provide information; for example, local news and
weather, stock market information, or traffic reports.
For more information about the External Server Applications, see the
Avaya IP Deskphone External Server Applications User Guide
(NN-43100-100).
Using Record On Demand key
If this feature is enabled, you can use the Record on Demand (ROD)
feature key to record your telephone conversation.
Press the ROD key to start or stop the call recording. This key is
associated with the active user ID and is displayed only if a call is active.
The ROD key blinks while it is connecting to the call recording application,
and is lit when the call is recording.
The ROD key is displayed in the following scenarios:
•
Normal operation — Press the ROD key during an active call to
record the call.
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Operating your Avaya 1230 IP Deskphone
•
Call Recording (CR) application in ROD Mode — Press the ROD key
during an active call to record the call
•
Bulk Recording — For an active call or unregistered DN/Position ID,
call recording is initiated even though the ROD key is not pressed..
1. Press the ROD key during an active call.
2. To stop the call recording, press the
ROD key again.
Using SAVE key
Use the SAVE feature key to save the recording of an active call. This key
is associated with the active user ID and is operational only if a call is
active.
The SAVE key is displayed in the following scenarios:
•
Normal operations — If the SAVE key is pressed during an active
call, the call is saved.
•
CR application in Bulk Record + Save everything mode — Recorded
conversation is saved at the end of the call. If the SAVE key is
pressed, then the call is not saved.
•
CR application in Bulk Record + Delete everything mode — Recorded
conversation is deleted at the end of the call. If the SAVE key is
pressed, then the call is saved.
The SAVE key lamp status depends on the status of the call recording. If
the call is to be saved, then the lamp is lit.
1. Press the ROD key during an active call.
2. To stop the call recording, press the
ROD key again.
157
Operating your Avaya 1230 IP Deskphone
3. Press the SAVE key to save the
conversation.
158
Troubleshooting your Avaya 1230 IP Deskphone
Troubleshooting your Avaya 1230
IP Deskphone
This section provides basic information about troubleshooting your Avaya
1230 IP Deskphone if Virtual Office causes a problem. For additional
help, see “Customer service” on page 24.
Virtual Office
Virtual Office can cause error messages to display on-screen.
Table 10 on page 159 lists error messages and describes actions to
correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 4)
Displayed
message
Busy, try again
Probable cause
Action
Remote IP Deskphone
is active (not idle).
Wait for remote IP
Deskphone to become
idle and try again.
ACD is logged on.
Log off ACD IP
Deskphone before you
initiate Virtual Office
from another IP
Deskphone.
Make Set Busy is
inactive on ACD IP
Deskphone.
Configure Make Set
Busy active on ACD IP
Deskphone.
159
Troubleshooting your Avaya 1230 IP Deskphone
Table 10: Troubleshooting Virtual Office (Part 2 of 4)
Displayed
message
Probable cause
Action
Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper database.
Notify system
administrator.
Invalid ID (2)
Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3)
Incorrect User ID
entered.
Enter correct User ID.
User ID in Gatekeeper
database points to
originating Call Server.
Notify system
administrator.
Locked from
Login
Three failed attempts to
enter the correct
Station Control
Password.
Wait one hour for the
lock to clear
automatically, or notify
system administrator to
clear lock.
Permission
Denied (1)
Remote IP Deskphone
has no Station Control
Password.
Notify system
administrator.
Invalid ID (1)
160
Troubleshooting your Avaya 1230 IP Deskphone
Table 10: Troubleshooting Virtual Office (Part 3 of 4)
Displayed
message
Probable cause
Action
Permission
Denied (3)
Incorrect User ID
entered.
Enter correct User ID.
Remote IP Deskphone
has no Station Control
Password.
Notify system
administrator.
Incorrect User ID
entered.
Enter correct User ID.
Attempt to log on to a
remote Avaya 1120E IP
Deskphone or an
Avaya 2050 IP
Softphone from an
Avaya 1230 IP
Deskphone (some
restrictions apply).
Go to an Avaya 1120E
IP Deskphone or an
Avaya 2050 IP
Softphone and try
again, or consult your
local system
administrator.
Incorrect User ID
entered.
Enter correct User ID.
Incorrect Station
Control Password
entered.
Select Retry, and try
again with the correct
Station Control
Password.
Network problem.
Notify system
administrator if the
problem persists.
Permission
Denied (4)
Permission
Denied (6)
Server
Unreachable (1)
161
Troubleshooting your Avaya 1230 IP Deskphone
Table 10: Troubleshooting Virtual Office (Part 4 of 4)
Displayed
message
Probable cause
Action
Server
Unreachable (2)
Network problem.
Notify system
administrator if the
problem persists.
VOUD
configured on TN
Remote IP Deskphone
does not have VOUA
Class of Service.
Notify system
administrator.
Flexible Feature Codes
Use the Table 11 to track and organize the FFCs assigned to features by
your system administrator.
Table 11: Flexible Feature Codes (Part 1 of 2)
FFC
162
Feature
FFC
Feature
Automatic Wake-Up
Activate
Make Set Busy Activate
Automatic Wake-Up
Deactivate
Make Set Busy Deactivate
Automatic Wake-Up
Verify
Malicious Call Trace
Call Detail Recording
Charge Account
Override
Troubleshooting your Avaya 1230 IP Deskphone
Table 11: Flexible Feature Codes (Part 2 of 2)
FFC
Feature
FFC
Feature
Call Forward All Calls
Activate
Pickup Ringing Number
Call Forward All Calls
Deactivate
Pickup Directory Number
Call Park
Pickup Group
Electronic Lock
Activate
Radio Paging Access
Electronic Lock
Deactivate
Radio Paging Answer
Group Call
Remote Call Forward Activate
Internal Call Forward
Activate
Remote Call Forward
Deactivate
Internal Call Forward
Deactivate
RingAgain Activate
RingAgain Deactivate
Virtual Office Terminal Log Off
Station Control
Password Change
Virtual Office Terminal Log On
163
Avaya 1200 IP Deskphone LCD Expansion Module
Avaya 1200 IP Deskphone LCD
Expansion Module
This section provides information about the LCD Expansion Module (12key self-labeling) supported by the Avaya 1230 IP Deskphone.
The LCD Expansion Module is a hardware accessory that connects to the
Avaya 1230 IP Deskphone and provides additional line appearances and
feature keys.
Basic features
The LCD Expansion Module supports the following features:
•
12 user-defined feature keys
•
wall or desk mountable
•
a maximum of seven LCD Expansion Modules (12-key self-labeling)
can be connected
164
Avaya 1200 IP Deskphone LCD Expansion Module
Keys and descriptions
For the location of the keys and components on the LCD Expansion
Module, see Figure 9 on page 165.
Figure 9: LCD Expansion Module (12-key self-labeling)
165
Avaya 1200 IP Deskphone LCD Expansion Module
Table 12 on page 166 gives a description of the keys and components of
the LCD Expansion Module.
Table 12: LCD Expansion Module keys descriptions
Key or components
Description
User-defined feature
keys
The keys on the Expansion Modules are
programmable, with LCD labels. The system
administrator programs these keys as either
memory, line, or intercom keys.
A steadily lit icon beside a programmable line
key indicates that the line is active. A flashing
icon indicates the line is on hold or that the
feature is being programmed.
A steadily lit icon beside a feature key
indicates that the feature is active. A flashing
icon indicates that the feature is being
programmed.
Display
The LCD display provides labels for the
programmed keys and icons that show the
feature state.
For information about connecting the Expansion Module, see the
Expansion Module for Avaya 1200 Series IP Deskphones Quick
Installation Guide (NN40050-303)
166
Quick Reference
Quick Reference
Feature operation
AutoDial
Store
AutoDial
AutoDial
Use
Display
AutoDial
Display
AutoDial
Call Forward
Activate
Fwd
Deactivate
Fwd
Cancel
Reinstate
Fwd
Fwd
View number
Display
Fwd
Pickup
Call Pickup
Call Waiting
Answer
Fwd
(Hold)
Call Waiting
Return to first call
(Goodbye)
Conference
Conf
Conf
Handsfree
Activate
(Handsfree)
(Goodbye)
(to end the call)
Switch to handset
Handset to handsfree
Activate Headset
(Handsfree)
(Headset)
Hold
Place a call on hold
(Goodbye)
(to end the call)
(to end the call)
(Hold)
Return to a held call
Last Number Redial
Message
Ring Again
Activate
RngAgn
When notified
Deactivate
RngAgn
RngAgn
167
Quick Reference
Trans
Transfer
Trans
or
Adjust volume
(Volume +)
(Volume -)
Legend
Action
Icon
( )
Indicates the key cap text label. For example, (Message).
Lift the handset, press the line (DN) key or the Handset key.
Replace the handset or press
to end the call.
(Goodbye)
Dial a number.
Press a line/feature key.
AutoDial
An icon flashes when a feature is being programmed.
An icon lights steadily when a feature is active.
Press the Services key once for call platform features or press
the Services key twice to access Local Tools menu options.
Press the Message/Inbox key.
Press the Up/Down Navigation keys
Press the Enter key
(
)
Press the Headset key.
Press the Handsfree key.
Press the Mute (on/off) key.
Press the Directory key.
Press the Quit/Stop key.
Services and Telephone Options menus
Services menu
Note: The Services menu contains the Telephone Options, Password
Admin, and Virtual Office Login. Some options are not available on all
Avaya 1220 IP Deskphones. Consult your system administrator.
The following are the most commonly used options:
Telephone Options menu
168
Quick Reference
Volume adjustment
Pick one of:
Ringer
Handset Listen
Handsfree Listen
Headset Listen
Buzzer
(Quit)
Contrast adjustment
(Quit)
Language
(Quit)
Note: This language setting controls the language used by features on
your phone only. To set the language used elsewhere on your phone,
press Services twice, select 1. Preferences, and select 2. Language.
Date/Time format
(Quit)
Local DialPad Tone
(Quit)
Ring type
(Quit)
Play
OnHook default path
(Quit)
Note: The Directory key provides access to the Corporate Directory,
Personal Directory, Redial List, and Callers List.
169
Quick Reference
170
Third party terms
Third party terms
Third Party Terms for UNIStim sw releases
4.1 thru 5.0 (Jan 2010 - Nov 2010)
Certain portions of the product ("Open Source Components") are licensed
under open source license agreements that require Avaya to make the
source code for such Open Source Components available in source code
format to its licensees, or that require Avaya to disclose the license terms
for such Open Source Components. For a period of three years from your
date of purchase of a product containing any of the software listed below
from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we
will provide upon request a complete machine readable copy of the
source code for such Open Source Component on a medium customarily
used for software interchange for a charge no more than our cost of
physically performing source distribution. To get access to the source
code, you may contact Avaya at (408) 577-7666.
The Open Source Components are provided "AS IS". ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE
OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
The following component is licensed under Public Domain:
DateTime
*
*
PUBLIC DOMAIN NOTICE
National Center for Biotechnology Information
171
Third party terms
*
* This software/database is a "United States Government Work" under
the terms of the United States Copyright Act. It was written as part of the
author's official duties as a United States Government employee and thus
cannot be copyrighted. This software/database is freely available to the
public for use. The National Library of Medicine and the U.S. Government
have not placed any restriction on its use or reproduction.
*
* Although all reasonable efforts have been taken to ensure the
accuracy and reliability of the software and data, the NLM and the U.S.
Government do not and cannot warrant the performance or results that
may be obtained by using this software or data. The NLM and the U.S.
Government disclaim all warranties, express or implied, including
warranties of performance, merchantability or fitness for any particular
purpose.
*
* Please cite the author in any work or product based on this material.
*
* =====================================================
*
* Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov
END OF TERMS AND CONDITIONS
GNU
The following component is licensed under the GNU General Public V2
license:
libstdc++ Copyright (C) 1989, 1997, 1998, 1999 Free Software
Foundation, Inc.
GNU General Public V2 License
GNU GENERAL PUBLIC LICENSE Version 2, June 1991 Copyright (C)
1989, 1991 Free Software Foundation, Inc. 59 Temple Place - Suite 330,
Boston, MA 02111-1307, USA Everyone is permitted to copy and
distribute verbatim copies of this license document, but changing it is not
allowed. Preamble The licenses for most software are designed to take
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Third party terms
away your freedom to share and change it. By contrast, the GNU General
Public License is intended to guarantee your freedom to share and
change free software--to make sure the software is free for all its users.
This General Public License applies to most of the Free Software
Foundation\'s software and to any other program whose authors commit
to using it. (Some other Free Software Foundation software is covered by
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freedom, not price. Our General Public Licenses are designed to make
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copyright the software, and (2) offer you this license which gives you legal
permission to copy, distribute and/or modify the software. Also, for each
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understands that there is no warranty for this free software. If the software
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Finally, any free program is threatened constantly by software patents.
We wish to avoid the danger that redistributors of a free program will
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TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND
MODIFICATION 0. This License applies to any program or other work
which contains a notice placed by the copyright holder saying it may be
distributed under the terms of this General Public License. The
\"Program\", below, refers to any such program or work, and a \"work
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another language. (Hereinafter, translation is included without limitation in
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Program does. 1. You may copy and distribute verbatim copies of the
Program\'s source code as you receive it, in any medium, provided that
you conspicuously and appropriately publish on each copy an appropriate
copyright notice and disclaimer of warranty; keep intact all the notices that
refer to this License and to the absence of any warranty; and give any
other recipients of the Program a copy of this License along with the
Program. You may charge a fee for the physical act of transferring a copy,
and you may at your option offer warranty protection in exchange for a
fee. 2. You may modify your copy or copies of the Program or any portion
of it, thus forming a work based on the Program, and copy and distribute
such modifications or work under the terms of Section 1 above, provided
that you also meet all of these conditions: * a) You must cause the
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and the date of any change. * b) You must cause any work that you
distribute or publish, that in whole or in part contains or is derived from the
Program or any part thereof, to be licensed as a whole at no charge to all
third parties under the terms of this License. * c) If the modified program
normally reads commands interactively when run, you must cause it,
when started running for such interactive use in the most ordinary way, to
print or display an announcement including an appropriate copyright
notice and a notice that there is no warranty (or else, saying that you
provide a warranty) and that users may redistribute the program under
these conditions, and telling the user how to view a copy of this License.
(Exception: if the Program itself is interactive but does not normally print
such an announcement, your work based on the Program is not required
to print an announcement.) These requirements apply to the modified
work as a whole. If identifiable sections of that work are not derived from
the Program, and can be reasonably considered independent and
separate works in themselves, then this License, and its terms, do not
apply to those sections when you distribute them as separate works. But
when you distribute the same sections as part of a whole which is a work
based on the Program, the distribution of the whole must be on the terms
of this License, whose permissions for other licensees extend to the
entire whole, and thus to each and every part regardless of who wrote it.
Thus, it is not the intent ofthis section to claim rights or contest your rights
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to work written entirely by you; rather, the intent is to exercise the right to
control the distribution of derivative or collective works based on the
Program. In addition, mere aggregation of another work not based on the
Program with the Program (or with a work based on the Program) on a
volume of a storage or distribution medium does not bring the other work
under the scope of this License. 3. You may copy and distribute the
Program (or a work based on it, under Section 2) in object code or
executable form under the terms of Sections 1 and 2 above provided that
you also do one of the following: * a) Accompany it with the complete
corresponding machine-readable source code, which must be distributed
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for at least three years, to give any third party, for a charge no more than
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information you received as to the offer to distribute corresponding source
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For an executable work, complete source code means all the source code
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or distribute the Program or its derivative works. These actions are
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is restricted in certain countries either by patents or by copyrighted
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incorporates the limitation as if written in the body of this License. 9. The
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Free Software Foundation may publish revised and/or new versions of the
General Public License from time to time. Such new versions will be
similar in spirit to the present version, but may differ in detail to address
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incorporate parts of the Program into other free programs whose
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11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE,
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE
STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
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NOT LIMITED TO, THE IMPLIED WARRANTIES OF
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THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF
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ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM
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WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR
OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. END OF TERMS AND CONDITIONS How to Apply These
Terms to Your New Programs If you develop a new program, and you
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want it to be of the greatest possible use to the public, the best way to
achieve this is to make it free software which everyone can redistribute
and change under these terms. To do so, attach the following notices to
the program. It is safest to attach them to the start of each source file to
most effectively convey the exclusion of warranty; and each file should
have at least the \"copyright\" line and a pointer to where the full notice is
found. one line to give the program\'s name and an idea of what it does.
Copyright (C) yyyy name of author This program is free software; you can
redistribute it and/or modify it under the terms of the GNU General Public
License as published by the Free Software Foundation; either version 2 of
the License, or (at your option) any later version. This program is
distributed in the hope that it will be useful, but WITHOUT ANY
WARRANTY; without even the implied warranty of MERCHANTABILITY
or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General
Public License for more details. You should have received a copy of the
GNU General Public License along with this program; if not, write to the
Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA
02111-1307, USA. Also add information on how to contact you by
electronic and paper mail. If the program is interactive, make it output a
short notice like this when it starts in an interactive mode: Gnomovision
version 69, Copyright (C) year name of author Gnomovision comes with
ABSOLUTELY NO WARRANTY; for details type `show w\'. This is free
software, and you are welcome to redistribute it under certain conditions;
type `show c\' for details. The hypothetical commands `show w\' and
`show c\' should show the appropriate parts of the General Public
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menu items--whatever suits your program. You should also get your
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\"copyright disclaimer\" for the program, if necessary. Here is a sample;
alter the names: Yoyodyne, Inc., hereby disclaims all copyright interest in
the program `Gnomovision\' (which makes passes at compilers) written
by James Hacker. signature of Ty Coon, 1 April 1989 Ty Coon, President
of Vice This General Public License does not permit incorporating your
program into proprietary programs. If your program is a subroutine library,
you may consider it more useful to permit linking proprietary applications
with the library. If this is what you want to do, use the GNU Lesser
General Public License instead of this License.
END OF TERMS AND CONDITIONS
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OpenSSL
The following component is licensed under OpenSSL license:
OpenSSL 0.9.7b
OpenSSL License
/* =====================================================
* Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
*
* 1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
*
* 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
*
* 3. All advertising materials mentioning features or use of this software
must display the following acknowledgment:
* "This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
*
* 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be
used to endorse or promote products derived from this software without
prior written permission. For written permission, please contact
openssl-core@openssl.org.
*
* 5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
*
179
Third party terms
* 6. Redistributions of any form whatsoever must retain the following
acknowledgment:
* "This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
*
* THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS
IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT
OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND
ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN
IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
* =====================================================
*
* This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
*
*/
Original SSLeay License
----------------------/* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
* All rights reserved.
*
* This package is an SSL implementation written by Eric Young
(eay@cryptsoft.com).
* The implementation was written so as to conform with Netscapes SSL.
180
Third party terms
*
* This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions apply to
all code found in this distribution, be it the RC4, RSA, lhash, DES, etc.,
code; not just the SSL code. The SSL documentation included with this
distribution is covered by the same copyright terms except that the holder
is Tim Hudson (tjh@cryptsoft.com).
*
* Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
* If this package is used in a product, Eric Young should be given
attribution as the author of the parts of the library used.
* This can be in the form of a textual message at program startup or in
documentation (online or textual) provided with the package.
*
* Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
* 1. Redistributions of source code must retain the copyright notice, this
list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
* 3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
* "This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com)"
* The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
* 4. If you include any Windows specific code (or a derivative thereof)
from the apps directory (application code) you must include an
acknowledgement:
* "This product includes software written by Tim Hudson
(tjh@cryptsoft.com)"
*
181
Third party terms
* THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY,
OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED
TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS
OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
*
* The licence and distribution terms for any publically available version or
derivative of this code cannot be changed. i.e. this code cannot simply be
copied and put under another distribution licence [including the GNU
Public Licence.]
*/
END OF TERMS AND CONDITIONS
Zlib
The following component is licensed under zlib license:
Zlib 1.2.1
Zlib License
/* zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.4, March 14th, 2010
Copyright (C) 1995-2010 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied warranty.
In no event will the authors be held liable for any damages arising from
the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it freely,
subject to the following restrictions:
182
Third party terms
1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software in a
product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not
be misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly
Mark Adler
END OF TERMS AND CONDITIONS
Curl
The following component is licensed under curl license:
Curl 7.15.1
Curl License
COPYRIGHT AND PERMISSION NOTICE
Copyright (c) 1996 - 2010, Daniel Stenberg, <daniel@haxx.se>.
All rights reserved.
Permission to use, copy, modify, and distribute this software for any
purpose with or without fee is hereby granted, provided that the above
copyright notice and this permission notice appear in all copies.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED
TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD
PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR
OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT
OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION
WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.
Except as contained in this notice, the name of a copyright holder shall
not be used in advertising or otherwise to promote the sale, use or other
183
Third party terms
dealings in this Software without prior written authorization of the
copyright holder.
END OF TERMS AND CONDITIONS
Libpng
The following component is licensed under libpng license:
Libpng 1.2.37 - June 4, 2009
Libpng License
This copy of the libpng notices is provided for your convenience. In case
of any discrepancy between this copy and the notices in the file png.h that
is included in the libpng distribution, the latter shall prevail.
COPYRIGHT NOTICE, DISCLAIMER, and LICENSE:
If you modify libpng you may insert additional notices immediately
following this sentence.
libpng versions 1.2.6, August 15, 2004, through 1.2.34, December 18,
2008, are
Copyright (c) 2004, 2006-2008 Glenn Randers-Pehrson, and are
distributed according to the same disclaimer and license as libpng-1.2.5
with the following individual added to the list of Contributing Authors
Cosmin Truta
libpng versions 1.0.7, July 1, 2000, through 1.2.5 - October 3, 2002, are
Copyright (c) 2000-2002 Glenn Randers-Pehrson, and are distributed
according to the same disclaimer and license as libpng-1.0.6 with the
following individuals added to the list of Contributing Authors
Simon-Pierre Cadieux
Eric S. Raymond
Gilles Vollant
and with the following additions to the disclaimer:
There is no warranty against interference with your enjoyment of the
library or against infringement. There is no warranty that our efforts or the
library will fulfill any of your particular purposes or needs. This library is
provided with all faults, and the entire risk of satisfactory quality,
performance, accuracy, and effort is with the user.
184
Third party terms
libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are
Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed
according to the same disclaimer and license as libpng-0.96, with the
following individuals added to the list of Contributing Authors:
Tom Lane
Glenn Randers-Pehrson
Willem van Schaik
libpng versions 0.89, June 1996, through 0.96, May 1997, are Copyright
(c) 1996, 1997 Andreas Dilger
Distributed according to the same disclaimer and license as libpng-0.88,
with the following individuals added to the list of Contributing Authors:
John Bowler
Kevin Bracey
Sam Bushell
Magnus Holmgren
Greg Roelofs
Tom Tanner
libpng versions 0.5, May 1995, through 0.88, January 1996, are Copyright
(c) 1995, 1996 Guy Eric Schalnat, Group 42, Inc.
For the purposes of this copyright and license, "Contributing Authors" is
defined as the following set of individuals:
Andreas Dilger
Dave Martindale
Guy Eric Schalnat
Paul Schmidt
Tim Wegner
The PNG Reference Library is supplied "AS IS". The Contributing
Authors and Group 42, Inc. disclaim all warranties, expressed or implied,
including, without limitation, the warranties of merchantability and of
fitness for any purpose. The Contributing Authors and Group 42, Inc.
assume no liability for direct, indirect, incidental, special, exemplary, or
185
Third party terms
consequential damages, which may result from the use of the PNG
Reference Library, even if advised of the possibility of such damage.
Permission is hereby granted to use, copy, modify, and distribute this
source code, or portions hereof, for any purpose, without fee, subject to
the following restrictions:
1. The origin of this source code must not be misrepresented.
2. Altered versions must be plainly marked as such and must not be
misrepresented as being the original source.
3. This Copyright notice may not be removed or altered from any source
or altered source distribution.
The Contributing Authors and Group 42, Inc. specifically permit, without
fee, and encourage the use of this source code as a component to
supporting the PNG file format in commercial products. If you use this
source code in a product, acknowledgment is not required but would be
appreciated.
A "png_get_copyright" function is available, for convenient use in "about"
boxes and the like:
printf("%s",png_get_copyright(NULL));
Also, the PNG logo (in PNG format, of course) is supplied in the files
"pngbar.png" and "pngbar.jpg (88x31) and "pngnow.png" (98x31).
Libpng is OSI Certified Open Source Software. OSI Certified Open
Source is a certification mark of the Open Source Initiative.
Glenn Randers-Pehrson
glennrp at users.sourceforge.net
December 18, 2008
END OF TERMS AND CONDITIONS
Kern_random
The following component is licensed under kern_random license:
Kern_random Copyright Theodore Ts'o, 1994, 1995. All rights reserved.
Kern-random License
186
Third party terms
.\" This code is derived from software contributed to Berkeley by Chris
Torek. Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
.\" 1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
.\" 2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
.\" 3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
.\"This product includes software developed by the University of
California, Berkeley and its contributors.
.\" 4. Neither the name of the University nor the names of its contributors
may be used to endorse or promote products derived from this software
without specific prior written permission.
.\"
.\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND
CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
.\"
END OF TERMS AND CONDITIONS
ConvertUTF
The following component is licensed under convert UTF license:
187
Third party terms
Convert UTF
ConvertUTF License
Copyright 2001-2004 Unicode, Inc.
Disclaimer
This source code is provided as is by Unicode, Inc. No claims are made
as to fitness for any particular purpose. No warranties of any kind are
expressed or implied. The recipient agrees to determine applicability of
information provided. If this file has been purchased on magnetic or
optical media from Unicode, Inc., the sole remedy for any claim will be
exchange of defective media within 90 days of receipt.
Limitations on Rights to Redistribute This Code
Unicode, Inc. hereby grants the right to freely use the information
supplied in this file in the creation of products supporting the Unicode
Standard, and to make copies of this file in any form for internal or
external distribution as long as this notice remains attached.
END OF TERMS AND CONDITIONS
Wchar functions
The following component is licensed under wchar functions license:
Wchar functions
Wchar functions License
.\" Copyright (c) 1990, 1991, 1993
.\"The Regents of the University of California. All rights reserved.
.\"
Copyright (c) <YEAR>, <OWNER>
All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice,
this list of conditions and the following disclaimer.
188
Third party terms
Redistributions in binary form must reproduce the above copyright notice,
this list of conditions and the following disclaimer in the documentation
and/or other materials provided with the distribution.
Neither the name of the <ORGANIZATION> nor the names of its
contributors may be used to endorse or promote products derived from
this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND
CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL
THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE
Libjpeg
END OF TERMS AND CONDITIONS
The following component is licensed under libjpeg license:
Libjpeg
Libpeg License
This software is copyright (C) 1991-1998, Thomas G. Lane.
All Rights Reserved except as specified below.
Permission is hereby granted to use, copy, modify, and distribute this
software (or portions thereof) for any purpose, without fee, subject to
these conditions:
(1) If any part of the source code for this software is distributed, then this
README file must be included, with this copyright and no-warranty notice
unaltered; and any additions, deletions, or changes to the original files
must be clearly indicated in accompanying documentation.
189
Third party terms
(2) If only executable code is distributed, then the accompanying
documentation must state that "this software is based in part on the work
of the Independent JPEG Group".
(3) Permission for use of this software is granted only if the user accepts
full responsibility for any undesirable consequences; the authors accept
NO LIABILITY for damages of any kind.
These conditions apply to any software derived from or based on the IJG
code, not just to the unmodified library. If you use our work, you ought to
acknowledge us.
Permission is NOT granted for the use of any IJG author's name or
company name in advertising or publicity relating to this software or
products derived from it. This software may be referred to only as "the
Independent JPEG Group's software".
We specifically permit and encourage the use of this software as the
basis of commercial products, provided that all warranty or liability claims
are assumed by the product vendor.
END OF TERMS AND CONDITIONS
190
Appendix
Appendix
Sample configuration file
<dhcp>TRUE</dhcp>
<manual>TRUE</manual>
<ipAddress>192.168.100.10</ipAddress>
<netmask>255.255.0.0</netmask>
<gateway>192.254.100.254</gateway>
<domainName>avaya.com</domainName>
<dnsServer1>192.168.100.1</dnsServer1>
<dnsServer2>192.168.100.2</dnsServer2>
0x00 0 English FALSE TRUE TRUE FALSE TRUE FALSE
<syslogServer>syslogServer0</syslogServer>
FALSE
30
FALSE
86400
<groupPagingPrefix>groupPagingPrefix0</groupPagingPrefix>
TRUE
<conferenceServerAddress>conferenceServerAddress0</
conferenceServerAddress>
<mohServer>mohServer0</mohServer>
15 FALSE application/dtmf-relay handsfree FALSE FALSE FALSE none
<natAddress>natAddress0</natAddress>
32782
TRUE
none
<callParkExtension>callParkExtension0</callParkExtension>
<callRtrvPrefix>callRtrvPrefix0</callRtrvPrefix>
FALSE
<callPickupPrefix>callPickupPrefix0</callPickupPrefix>
5060 5012 FALSE FALSE FALSE 101 g711ulaw TRUE
Ringer1
US/Canada
191
Appendix
<sipDialplan>sipDialplan0</sipDialplan>
FALSE
FALSE
<sipAutoDialUserid>sipAutoDialUserid0</sipAutoDialUserid>
FALSE FALSE FALSE FALSE TRUE PAId-From-Contact PAIdContact-To TRUE
<manual>TRUE</manual>
<ntpIp>ntpIp0</ntpIp>
<ntpIp2>ntpIp20</ntpIp2>
+00:00 GMT London
TRUE
<presence>
<sipRlsUri>sipRlsUri0</sipRlsUri>
</presence>
TRUE
<intercomPrefixValue>intercomPrefixValue0</intercomPrefixValue>
<alertInfoSecret>alertInfoSecret0</alertInfoSecret>
15
<proxyAddress>proxyAddress0</proxyAddress>
<proxyPort>5060</proxyPort>
FALSE
<proxyAddress1>proxyAddress10</proxyAddress1>
<proxy1Port>5060</proxy1Port>
<!--<autoconfig>
<autoConfigAddress>autoConfigAddress0</autoConfigAddress>
<autoConfigHttpProxy>autoConfigHttpProxy0</
autoConfigHttpProxy>
<autoConfigHttpPort>8080</autoConfigHttpPort>
<autoConfigProfile>Profile-C</autoConfigProfile>
<autoConfigPath>Avaya/config</autoConfigPath>
<autoConfigEveryBoot>TRUE</autoConfigEveryBoot>
</autoconfig>
<authname>authname0</authname>
192
Appendix
<authPassword>authPassword0</authPassword>
<authId>authId0</authId>
<displayname>displayname0</displayname>
FALSE
FALSE
<mwiReqUri>mwiReqUri0</mwiReqUri>
1
<accProxyAddress>accProxyAddress0</accProxyAddress>-->
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress0</
voiceMailServerAddress>
<registrarAddress>registrarAddress0</registrarAddress>
FALSE 3600 TRUE FALSE FALSE FALSE 20
<callForwardAddress>callForwardAddress0</callForwardAddress>
<authname>authname1</authname>
<authPassword>authPassword1</authPassword>
<authId>authId1</authId>
<displayname>displayname1</displayname>
FALSE
FALSE
<mwiReqUri>mwiReqUri1</mwiReqUri>
1
<accProxyAddress>accProxyAddress0</accProxyAddress>
<accProxyPort>5060</accProxyPort>
193
Appendix
<voiceMailServerAddress>voiceMailServerAddress1</
voiceMailServerAddress>
<registrarAddress>registrarAddress1</registrarAddress>
FALSE 3600
TRUE
FALSE FALSE FALSE 20
<callForwardAddress>callForwardAddress1</callForwardAddress>
<authname>authname2</authname>
<authPassword>authPassword2</authPassword>
<authId>authId2</authId>
<displayname>displayname2</displayname>
FALSE FALSE
<mwiReqUri>mwiReqUri2</mwiReqUri>
1
<accProxyAddress>accProxyAddress2</accProxyAddress>
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress2</
voiceMailServerAddress>
<registrarAddress>registrarAddress2</registrarAddress>
FALSE
3600
TRUE
FALSE FALSE
FALSE
20
<callForwardAddress>callForwardAddress2</callForwardAddress>
<authname>authname3</authname>
<authPassword>authPassword3</authPassword>
<authId>authId3</authId>
194
Appendix
<displayname>displayname3</displayname>
FALSE
FALSE
<mwiReqUri>mwiReqUri3</mwiReqUri>
1
<accProxyAddress>accProxyAddress3</accProxyAddress>
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress3</
voiceMailServerAddress>
<registrarAddress>registrarAddress3</registrarAddress>
FALSE
3600
TRUE
FALSE
FALSE FALSE 20
<callForwardAddress>callForwardAddress3</callForwardAddress>
<authname>authname4</authname>
<authPassword>authPassword4</authPassword>
<authId>authId4</authId>
<displayname>displayname4</displayname>
FALSE
FALSE
<mwiReqUri>mwiReqUri4</mwiReqUri>
1
<accProxyAddress>accProxyAddress4</accProxyAddress>
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress4</
voiceMailServerAddress>
195
Appendix
<registrarAddress>registrarAddress4</registrarAddress>
FALSE
3600
TRUE
FALSE
FALSE
FALSE 20
<callForwardAddress>callForwardAddress4</callForwardAddress>
<authname>authname5</authname>
<authPassword>authPassword5</authPassword>
<authId>authId0</authId>
<displayname>displayname5</displayname>
FALSE
FALSE
<mwiReqUri>mwiReqUri5</mwiReqUri>
1
<accProxyAddress>accProxyAddress5</accProxyAddress>
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress5</
voiceMailServerAddress>
<registrarAddress>registrarAddress5</registrarAddress>
FALSE 3600 TRUE
FALSE FALSE FALSE 20
<callForwardAddress>callForwardAddress5</callForwardAddress>
<authname>authname6</authname>
<authPassword>authPassword6</authPassword>
<authId>authId6</authId>
<displayname>displayname6</displayname>
FALSE
196
FALSE
Appendix
<mwiReqUri>mwiReqUri6</mwiReqUri>
1
<accProxyAddress>accProxyAddress6</accProxyAddress>
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress6</
voiceMailServerAddress>
<registrarAddress>registrarAddress6</registrarAddress>
FALSE
3600
TRUE
FALSE
FALSE
FALSE
20
<callForwardAddress>callForwardAddress6</callForwardAddress>
<authname>authname7</authname>
<authPassword>authPassword7</authPassword>
<authId>authId0</authId>
<displayname>displayname7</displayname>
FALSE
FALSE
<mwiReqUri>mwiReqUri7</mwiReqUri>
1
<accProxyAddress>accProxyAddress7</accProxyAddress>
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress7</
voiceMailServerAddress>
<registrarAddress>registrarAddress7</registrarAddress>
FALSE
3600 TRUE FALSE
FALSE FALSE 20
197
Appendix
<callForwardAddress>callForwardAddress7</callForwardAddress>
<authname>authname8</authname>
<authPassword>authPassword8</authPassword>
<authId>authId8</authId>
<displayname>displayname8</displayname>
FALSE FALSE
<mwiReqUri>mwiReqUri8</mwiReqUri>
1
<accProxyAddress>accProxyAddress8</accProxyAddress>
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress8</
voiceMailServerAddress>
<registrarAddress>registrarAddress8</registrarAddress>
FALSE
3600
TRUE FALSE
FALSE FALSE 20
<callForwardAddress>callForwardAddress8</callForwardAddress>
<authname>authname9</authname>
<authPassword>authPassword9</authPassword>
<authId>authId9</authId>
<displayname>displayname9</displayname>
FALSE
FALSE
<mwiReqUri>mwiReqUri9</mwiReqUri>
1
198
Appendix
<accProxyAddress>accProxyAddress9</accProxyAddress>
<accProxyPort>5060</accProxyPort>
<voiceMailServerAddress>voiceMailServerAddress9</
voiceMailServerAddress>
<registrarAddress>registrarAddress9</registrarAddress>
FALSE 3600 TRUE FALSE FALSE FALSE 20
<callForwardAddress>callForwardAddress9</callForwardAddress>
199
Appendix
200
Terms you should know
Terms you should know
Avaya Communication Server 1000
Your office communication system.
Calling Party Name Display
Information appearing on the LCD display screen, such as the
caller’s name and phone number. The system must have CPND
enabled.
Category 5 (Cat5)
Cable and associated connecting hardware capable of
transmitting at speeds up to 100 MHz, used by 10BaseT,
100BaseT4, 100BaseTX.
Category 5e (Cat5e)
Most Cat5 cable manufactured after 1996 also supports
1000BaseT (GigE) installations, and is designated Cat 5e. Cat5e
cable normally has four pairs of copper wire.
Category 6 (Cat6)
Cable and associated connecting hardware capable of
transmitting at speeds up to 200 MHz. Designed specifically to
support 1000BaseT (GigE), it is also compatible with 10BaseT,
100BaseT4, and 100BaseTX installations. The cable normally
has four pairs of copper wire.
Cradle
The depression in the base of your telephone where the handset
is placed when not in use.
Date/time display
The current date and time when the IP Deskphone is in an idle
state.
201
Terms you should know
DHCP Server
A service provided by a device on the network that assigns
network addresses to other devices, such as your telephone and
computer.
Directory Number (DN)
A number consisting of one to seven digits for an IP Deskphone,
and also known as an extension number.
Feature display
An area that shows status information about the feature in use. It
also displays the name and status of the active session.
Feature Status Lamp indicator
An LCD or an LED that indicates a data message, contact, or
feature status by a flash, wink, steady on, or off.
Fixed key
The hard-labeled keys on your IP Deskphone.
Flexible Feature Codes (FFCs)
Specialized codes entered using the dialpad that enable features
(for example, Ring Again).
Goodbye key
A fixed key used to end an active call.
Idle
The phone is in idle mode when handset is on the cradle, your
telephone is not in speakerphone mode or headset mode, and
there are no incoming calls. In idle mode, the LCD displays Date
and Time along with soft keys and registered line keys.
202
Terms you should know
Indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Information display
Any display of call activity, lists, prompts, and status of calls. If the
text message exceeds the available display area, a scroll arrow
icon indicates that you must use the scroll keys to view the
remaining text.
Interrupted dial tone
A broken or pulsed dial tone that sounds when you access some
features on your IP Deskphone.
IM
Instant Message
IP
Internet Protocol
LCD
Liquid Crystal Display
LED
Light Emitting Diode. A semiconductor used as a visual indicator.
Message/Inbox
A fixed key on your Avaya 1230 IP Deskphone that connects to
your voice messaging system when the key is pressed.
Navigation keys
Keys used to scroll through menus and lists appearing on the
LCD display screen.
203
Terms you should know
Network Address
IP address. Uniquely identifies a device on the network. Used for
routing information to that device.
Off-hook
Any line selected to make a call or receive a call. The term offhook is applied whether (a) the end user lifts up the handset, (b)
the end user presses a line key, (c) the call is automatically
answered at the IP Deskphone, or (d) a line is automatically
selected for an outgoing call.
Paging tone
A special tone (two beeps followed by dial tone) that sounds
when you use the Radio Paging feature.
Primary Line
The first line to be registered by the user is the primary line that is
assigned to the Line key at the bottom right of your phone's LCD
Power-Over-Ethernet
Provides power over the network cable that is also used for data
communications.
Registrar
See SIP registrar
Ringback/ring tone
A sound indicating that a call you have made is ringing at its
destination.
Services key
A fixed key used to access options such as Telephone Options,
Password Admin, Virtual Office Login, Virtual Office Logout, Test
Local Mode, and Resume Normal Mode.
204
Terms you should know
Shared Directory Number
A DN (extension) that is shared by two or more persons.
Special Prefix code (SPRE)
Special codes entered using the dialpad, followed by a two-digit
access code, that enable features (for example, Call Forward All
Calls requires entry of SPRE code + 74).
Soft keys
A set of keys programmed by your system administrator. These
four keys, directly below the display area, have four
programmable layers. These keys are also used to configure
parameters in the Telephone Options menu.
Speakerphone Mode
The speaker and microphone in the base are in use instead of the
equivalent components in the handset or headset.
Special dial tone
The three consecutive tones followed by dial tone that you hear
when accessing IP Deskphone features.
Station Control Password (SCPW)
Enables security features on your phone to prevent others from
making calls from your IP Deskphone and to prevent access to
protected features (for example, Remote Call Forward).
Status Messages
A message displayed to inform the user of important information.
A right arrow appears if more than one Status Message is
present. Examples of Status Messages include: Message
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring
Again active, and Ringer is OFF.
205
Terms you should know
System or Switch
Your office communication system.
Switchhook
A button on which the handset presses down, disconnecting your
call when you replace the handset. The handset (when lifted)
releases the switchhook, and you either answer a call or you
receive a dial tone to make a call.
User interface
Screen displays that interact with the end user as a result of an
action or event.
Visual Alerter/Message Waiting indicator
An LCD or an LED that flashes to indicate that a message is
waiting or when the ringer is on.
VoIP
Voice over Internet Protocol. This is a telephone technology
where voice and control signals are transmitted over an IP, or
Internet Protocol, packet-switched network. This makes more
efficient use of network resources and allows more sophisticated
features than traditional telephone technology, where audio is
transmitted over a circuit-switched network.
206
Index
Index
A
Configuring Call log options 52
About the Avaya 2004 IP
Deskphone 201
Configuring Live Dialpad 64
Accessing display diagnostics 49
Configuring Preferred Name Match
54
Accessory Expansion Module 13
Adjusting volume 44
Answering a call 109
Applications 29
Area Code setup 55
AutoDial Transfer 149
Automatic Wake-Up 134
Avaya 1200 IP Deskphone
Expansion Module 164
B
Buzz signal 155
C
Call Detail Recording 154
Call Page Connect 142
Call party information 201
Call Pickup 110
Call Trace 151
Camp-on, Forced 146
CAT5e 39
Changing feature key labels 61
Charge a call or charge a forced
call 149
Conference 29
Conference call 127
Configuring an Electronic Lock on
your IP Deskphone 70
Configuring New Call Indication 53
Configuring the Area Codes 55
Configuring the Callers List log 52
Configuring the Local Tools Menu
77
Configuring the name display
format 63
Context-sensitive soft keys 26
Corporate Directory 99
Customizing the Personal
Directory 72
D
Date/time display 201
Directory key 30
Directory Number 202
disconnect a conferee 129
Display incoming calls 120
Display Network Diagnostics
Utilities 32
Displaying call details 120
DN 202
E
Electronic Lock 70
Enabling OnHook Default Path 61
Enabling or disabling Call Timer 60
Enhanced Override 148
207
Index
Enter key 28
Logging off Virtual Office 87
Entering and editing text 89
Logging on to Virtual Office 84
Ethernet ports 13
Expansion Module 164
M
F
Making a call 90
Feature display 202
Managing calls during a call 112
Fixed key 202
Managing calls while away from
your desk 121
Flexible Feature Code (FFC) 162,
202
G
Getting started 25
Goodbye key 29, 202
H
Headset key 29
Hold key 28
Hotel applications 134
Maid Identification 138
Managing calls while busy at work
132
Managing calls while not on a call
109
Managing multiparty calls 127
Managing your Station Control
Password 68
Meet - me page 143
Message (Inbox) key 30, 203
Message Registration 136
HotLine 107
Message waiting indicator 206
I
More key 26
Indicator status 203
Mute key 27
Miscellaneous Call Features 150
Information display 203
Muting a handsfree call 98
Installing your Avaya 1230 IP
Deskphone 35
N
Interrupted dial tone 203
Navigation keys 28, 203
L
O
Last Number Redial 105
Off-hook 204
LCD Expansion Module 164
Line (DN) key 26
Local Area Network (LAN) 11
Local Diagnostics 82
Local Dialpad Tone 49
208
On-hook dialing 96
Override a busy signal 142
P
Paging tone 204
Index
Password Admin 32
Performing Diagnostics 51
Placing a call on hold 113
Power over Ethernet 13
Privacy Release 156
Q
Quit key 29
R
Radio Page 142
Redial 30
Regulatory and safety information
15
Retrieving a call on hold 113
Ringback/ring tone 204
Room Status 140
S
Second Page functionality 12
Selecting a language 46
Switching from handset mode to
handsfree 98
Switching from handsfree to
handset mode 98
Switching from handsfree to
headset 99
System or Switch 206
T
Telephone Options 31
Terminating a handsfree call 97
Tracing Calls 150
Transferring a Call 114
U
User Interface 206
Using a headset 98
Using Attendant Recall 117
Using AutoDial 102
Using Automatic Answerback 109
Using Call Forward 121
Selecting a local dialpad tone 49
Using Call Hold 112
Self-labeled line/programmable
feature keys 26
Using Call Join 127
Using Call Park 117
Services key 31, 204
Using Call Pickup 110
Shared Directory Numbers 205
Using Call Waiting 113
Soft keys (self-labeled) 205
Using Centrex Services 149
Speaker key 28
Using Conferee Selectable Display
129
Special dial tone 205
Special Prefix code (SPRE) 205
Using Group Call 130
Station Control Password (SCPW)
205
Using Handsfree dialing 97
Using HotLine 107
Status Messages 205
Using Intercom calling 108
Switchhook 206
Using Internal Call Forward 123
Using Last Number Redial 105
209
Index
Using Make Set Busy 132
Using Off-hook dialing 95
Using On-hook dialing 96
Using Predial 101
Using Remote Call Forward 125
Using Ring Again 104
Using Speed Call 106
Using System Speed Call 107
Using the Callers List 91
Using the Corporate Directory 99
Using the Redial List 93
Using the soft keys 89
Using the telephone dialpad 89
Using Timed Reminder Recall 115
Using Virtual Office 83
Using Virtual Office on your office
IP Deskphone 87
Using Virtual Office on your
Remote IP Deskphone 86
V
Viewing IP Deskphone information
50
Voice Call 145
Volume control bar 27
210