Avaya 15-601040 IP Phone User Manual

IP Office
1400 Series Phone User Guide
Intended solely for use with Mid-Market IP Office Release 8.1+
15-601040 Issue 06d - (Monday, March 19, 2012)
© 2012 AVAYA All Rights Reserved.
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"Hardware" means the standard hardware originally sold by Avaya and
ultimately utilized by End User.
1400 Series Phone User Guide
IP Office
License types
Designated System(s) License (DS). End User may install and use each copy of
the Software on only one Designated Processor, unless a different number of
Designated Processors is indicated in the Documentation or other materials
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Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system by an
unauthorized party (for example, a person who is not a corporate employee,
agent, subcontractor, or is not working on your company's behalf). Be aware
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toll fraud occurs, it can result in substantial additional charges for your
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Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1-800-643-2353 for the United States and Canada.
For additional support telephone numbers, see the Avaya Support Web site:
http://support.avaya.com
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Contact Avaya Support
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Page 2
15-601040 Issue 06d (Monday, March 19, 2012)
Contents
Contents
6. Transferring Calls
6.1 Transfer to.....................................................................
Voicemail
52
6.2 Transferring
.....................................................................
a Held Call
52
1. Introduction
1.1 Important Safety
.....................................................................
Information
9
1.2 '08 Phones..................................................................... 10
1.3 '16 Phones..................................................................... 11
1.4 Button Modules
..................................................................... 12
1.5 Phone Keys
..................................................................... 13
1.6 The Phone.....................................................................
Stand
14
1.7 Labels
..................................................................... 15
1.8 The Main Phone
.....................................................................
Menus
15
1.9 Other Menus
..................................................................... 17
1.10 Phone Status
.....................................................................
Letters
18
1.11 Appearance
.....................................................................
Buttons/Menu
19
1.11.1............................................................................
Using the Appearance Menu
20
1.11.2............................................................................
Call Apperance Buttons
21
1.11.3............................................................................
Bridged Appearance Buttons
23
1.11.4............................................................................
Call Coverage Buttons
25
1.11.5............................................................................
Line Appearance Buttons
27
2. Making Calls
2.1 En-Bloc Dialing
.....................................................................
2.2 Call Soft Key
.....................................................................
Options
2.3 Calling a Person
.....................................................................
from the Contacts List
2.4 Calling a Person
.....................................................................
from the Call Log
2.5 Redialling a.....................................................................
Previous Number
2.6 Making a Page
.....................................................................
Call
2.7 Withholding.....................................................................
Your Number
2.8 Adjust the Call
.....................................................................
Volume
2.9 Muting a Call
.....................................................................
2.10 Ending Calls
.....................................................................
31
32
33
33
34
34
35
36
36
36
3. Answering Calls
3.1 Divert a Call
.....................................................................
to Voicemail
3.2 Ignore an Incoming
.....................................................................
Call
3.3 Answering .....................................................................
a Page Call
3.4 Auto Answer
.....................................................................
3.5 Call Pickup.....................................................................
1400 Series Phone User Guide
IP Office
8. Conference Calls
8.1 Starting a Conference
.....................................................................
8.2 Adding a Call
.....................................................................
to a Conference
8.3 Viewing Conference
.....................................................................
Details
8.4 Dropping/Muting
.....................................................................
Parties
8.5 Holding a Conference
.....................................................................
Call
56
56
57
57
57
9. Headset Operation
9.1 Headset Volume
..................................................................... 60
9.2 Default Handsfree
.....................................................................
Audio Path
60
10. Handsfree Speaker Operation
10.1 Speaker Volume
..................................................................... 62
10.2 Default Handsfree
.....................................................................
Audio Path
62
11. Contacts/Directory
11.1 Viewing Contacts
.....................................................................
Details
11.2 Make a Call
.....................................................................
from the Directory
11.3 Using the.....................................................................
Directory for Other Functions
11.4 Adding a .....................................................................
New Contact
11.4.1............................................................................
Add a Contact from the Call Log
11.4.2............................................................................
Add a Contact from the Redial List
11.5 Editing a Contact
.....................................................................
11.6 Deleting a.....................................................................
Contact
65
66
66
67
68
68
69
70
12. Call Log
12.1 Using the.....................................................................
Call Log
12.2 Making a .....................................................................
Call from the Call Log
12.3 Viewing Call
.....................................................................
Details
12.4 Deleting a.....................................................................
Record
12.5 Deleting All
.....................................................................
Records
12.6 Adding a .....................................................................
Record to Your Contacts
42
42
43
44
44
13. Voicemail
5. Holding and Parking Calls
5.1 Holding Calls
.....................................................................
5.1.1 Holding
............................................................................
a Call
5.1.2 Taking
............................................................................
a Call Off Hold
5.1.3 Switching
............................................................................
Between Calls
5.1.4 Transfer
............................................................................
a Held Call
5.2 Parking Calls
.....................................................................
5.2.1 Park
............................................................................
Using the Menu
5.2.2 Unpark
............................................................................
(Features Menu)
5.2.3 Unpark
............................................................................
(Status Menu)
7.1 Forced Account
.....................................................................
Code Entry
54
7.2 Manual Account
.....................................................................
Code Entry
54
39
39
39
39
40
4. Redialling
4.1 Redial a Call
.....................................................................
(One Mode)
4.2 Redial a Call
.....................................................................
(List Mode)
4.3 Selecting Your
.....................................................................
Redial Mode
4.4 View Call Details
.....................................................................
4.5 Add a Call .....................................................................
to Your Contacts
7. Account Codes
47
47
47
48
48
49
50
50
50
13.1 Message .....................................................................
Waiting Indication
13.2 Checking .....................................................................
Messages
13.3 Sending a.....................................................................
Message
13.4 Mailbox Greeting
.....................................................................
13.5 Email Mode
.....................................................................
13.6 Changing.....................................................................
Your Voicemail Code
13.7 Voicemail.....................................................................
On/Off
13.8 Transfer to
.....................................................................
Voicemail
13.9 Send a Call
.....................................................................
to Voicemail
13.10 Visual Voice
.....................................................................
73
73
74
75
75
76
78
79
80
81
82
83
83
84
84
84
14. Logging In/Out
14.1 Logging In.....................................................................
14.1.1............................................................................
Logging In on a Phone Already in Use
14.1.2............................................................................
Logging In on a Not Logged In Phone
14.2 Logout .....................................................................
87
87
87
87
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15-601040 Issue 06d (Monday, March 19, 2012)
14.3 Lock
.....................................................................
14.4 Auto Lock.....................................................................
14.5 Unlock .....................................................................
14.6 Changing.....................................................................
Your Login Code
14.7 Unregistering
.....................................................................
88
89
89
90
90
15. Redirecting Calls
15.1 Follow Me..................................................................... 93
15.1.1............................................................................
Follow Me To (Features Menu)
94
15.1.2............................................................................
Follow Me (Status Menu)
94
15.1.3............................................................................
Follow Me Here (Features Menu)
95
15.2 Forwarding
.....................................................................
Calls
96
15.2.1............................................................................
Forward Unconditional (Status Menu)
98
15.2.2............................................................................
Forward Unconditional (Features Menu)
99
15.2.3
............................................................................
Forward On No Answer (Status Menu)
100
15.2.4
............................................................................
Forward On Busy (Status Menu)
101
15.2.5 Forward On Busy/No Answer (Features
Menu)
............................................................................ 102
15.3 Do Not Disturb
..................................................................... 103
15.3.1
............................................................................
DND On/Off (Features Menu)
104
15.3.2
............................................................................
DND Off (Status Menu)
104
15.3.3
............................................................................
Do Not Disturb Exceptions
104
15.4 Twinning..................................................................... 105
15.4.1
............................................................................
Mobile Twinning Control
105
16. Groups
16.1 Group Membership
.....................................................................
16.1.1
............................................................................
Group Membership On/Off (Status Menu)
16.1.2
............................................................................
Group Membership On/Off (Features Menu)
16.2 Group Service
.....................................................................
Status and Fallback
16.2.1 Changing the Group Service Status
(Features
............................................................................
Menu)
16.2.2 Changing the Group Service Status (Status
Menu)
............................................................................
16.2.3
............................................................................
Changing the Group Fallback
108
108
109
110
111
112
113
17. Button Features
17.1 Programming
.....................................................................
a Button
17.2 Features.....................................................................
17.2.1
............................................................................
Abbreviated Dial
17.2.2
............................................................................
Abbreviated Dial Program
17.2.3
............................................................................
Account Code Entry
17.2.4
............................................................................
AD Suppress
17.2.5
............................................................................
Automatic Callback
17.2.6
............................................................................
Breakout
17.2.7
............................................................................
Call Forwarding All
17.2.8
............................................................................
Call Park
17.2.9
............................................................................
Call Park to Other Ext
17.2.10
............................................................................
Call Pickup
17.2.11
............................................................................
Directed Call Pickup
17.2.12
............................................................................
Directory
17.2.13
............................................................................
Drop
17.2.14
............................................................................
Flash Hook
17.2.15
............................................................................
Group
17.2.16
............................................................................
Group Paging
17.2.17
............................................................................
Headset Toggle
17.2.18
............................................................................
Internal Auto Answer
17.2.19
............................................................................
Ringer Off
1400 Series Phone User Guide
IP Office
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118
118
118
118
118
119
119
119
119
119
119
119
120
120
120
120
120
17.2.20
............................................................................
Self-Administer
17.2.21
............................................................................
Send All Calls
17.2.22
............................................................................
Set Hunt Group Night Service
17.2.23
............................................................................
Time of Day
17.2.24
............................................................................
Timer
17.2.25
............................................................................
User
121
121
121
122
122
123
18. Phone Settings
18.1 Mobile Twinning
.....................................................................
18.2 Withhold.....................................................................
Number
18.3 Redial Mode
.....................................................................
18.4 En-Bloc .....................................................................
Dialing
18.5 Erase Options
.....................................................................
18.6 Auto Lock
.....................................................................
18.7 Ringer Controls
.....................................................................
18.7.1
............................................................................
Disabling the Ringer
18.7.2
............................................................................
Visual Alerting
18.7.3
............................................................................
Audible Alerting
18.7.4
............................................................................
Coverage Ring
18.7.5
............................................................................
Ring Sound
18.7.6
............................................................................
Ringer Volume
18.7.7
............................................................................
Internal Auto Answer
18.8 Display Controls
.....................................................................
18.8.1
............................................................................
Display Brightness
18.8.2
............................................................................
Display Contrast
18.8.3
............................................................................
Call Timer Display
18.8.4
............................................................................
Last Call Duration Display
18.8.5
............................................................................
Display Language
18.8.6
............................................................................
Display Name
18.8.7
............................................................................
A-Menu Auto Exit
18.8.8
............................................................................
Show Call Waiting
18.8.9
............................................................................
Inactivity Timer (Auto Return)
18.9 Volume .....................................................................
and Sound
18.9.1
............................................................................
Button Clicks
18.9.2
............................................................................
Error Tones
18.9.3
............................................................................
Ringer Volume
18.9.4
............................................................................
Handset Volume
18.9.5
............................................................................
Headset Volume
18.9.6
............................................................................
Speaker Volume
18.9.7
............................................................................
Automatic Gain Control
18.9.8
............................................................................
Default Handsfree Audio Path
127
127
128
129
129
130
131
131
132
132
132
133
134
134
135
135
135
136
136
137
138
138
139
139
140
141
141
141
141
141
142
142
142
19. Status Menu
19.1 Do Not Disturb
.....................................................................
19.2 Follow Me
.....................................................................
To
19.3 Follow Me
.....................................................................
Here
19.4 Forward.....................................................................
On Busy
19.5 Forward.....................................................................
On No Answer
19.6 Forward.....................................................................
Unconditional
19.7 Forwarded
.....................................................................
Here
19.8 Group Membership
.....................................................................
19.9 Group Service
.....................................................................
Status
19.10 Mobile .....................................................................
Twinning
19.11 Parked.....................................................................
Calls
19.12 System.....................................................................
Alarms
146
146
147
147
148
148
149
149
149
150
150
150
20. Short Codes
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15-601040 Issue 06d (Monday, March 19, 2012)
Contents
23.33 Twinning
..................................................................... 181
Index ...............................................................................183
21. System Administration
21.1 Checking.....................................................................
the System and Software Version
21.2 Checking.....................................................................
the Time Settings
21.3 Setting the
.....................................................................
Date
21.4 Setting the
.....................................................................
Time
21.5 Setting the
.....................................................................
Time Offset
21.6 System Shutdown
.....................................................................
21.7 Memory .....................................................................
Card Management
21.8 System Alarms
.....................................................................
21.9 Configuring
.....................................................................
SSL VPN Service
156
157
157
158
158
159
160
161
161
22. The Phone Menus
22.1 Features.....................................................................
Menu
22.2 Self-Administer
.....................................................................
Menu
22.3 Visual Voice
.....................................................................
Menu
22.4 Status Menu
.....................................................................
22.5 Phone A-Menu
.....................................................................
22.6 Call Log.....................................................................
Menu
22.7 Contacts.....................................................................
Menu
22.8 Redial Menu
.....................................................................
22.9 Phone Locked
.....................................................................
Menu
22.10 System.....................................................................
Admin Menu
22.11 Error Screens
.....................................................................
165
167
168
169
170
171
172
173
174
175
176
23. Glossary
23.1 Abbreviated
.....................................................................
Ring
23.2 Appearance
.....................................................................
Button
23.3 Attention.....................................................................
Ring
23.4 Auto Hold
.....................................................................
23.5 Bridged .....................................................................
Appearance Button
23.6 Call Appearance
.....................................................................
Button
23.7 Call Coverage
.....................................................................
Button
23.8 Coverage
.....................................................................
Ring
23.9 Do Not Disturb
.....................................................................
23.10 Do Not.....................................................................
Disturb Exceptions
23.11 Follow .....................................................................
Me
23.12 Follow .....................................................................
Me Here
23.13 Follow .....................................................................
Me To
23.14 Forward
.....................................................................
on Busy
23.15 Forward
.....................................................................
on No Answer
23.16 Forward
.....................................................................
Unconditional
23.17 Group .....................................................................
23.18 Idle Line
.....................................................................
Preference
23.19 Internal.....................................................................
Twinning
23.20 Line Appearance
.....................................................................
Button
23.21 Logged.....................................................................
Out
23.22 Login Code
.....................................................................
23.23 Missed.....................................................................
Call
23.24 Missed.....................................................................
Group Call
23.25 Mobile .....................................................................
Twinning
23.26 Park Call
.....................................................................
23.27 Park Slot
.....................................................................
Number
23.28 Ringing.....................................................................
Line Preference
23.29 Short Codes
.....................................................................
23.30 Small Community
.....................................................................
Network
23.31 System.....................................................................
Administrator
23.32 System.....................................................................
Phone User
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IP Office
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15-601040 Issue 06d (Monday, March 19, 2012)
Chapter 1.
Introduction
1400 Series Phone User Guide
IP Office
Page 7
15-601040 Issue 06d (Monday, March 19, 2012)
Introduction:
1. Introduction
This guide is for 1408 and 1416 phones when being used on an Avaya <%TARGET2%> telephone system.
1416 Telephone
1408 Telephone
1.1 Important Safety Information
· ! Warning: This handset may pickup small metal objects such as metal pins or staples.
· During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the
phone to restart.
· Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an Avaya telephone might
cause interference.
· The phone should not be connected directly to the outdoor telecommunication network.
1400 Series Phone User Guide
IP Office
Page 9
15-601040 Issue 06d (Monday, March 19, 2012)
1.2 '08 Phones
The diagram below shows the main features of a 1408 phone.
· This phone has 8 programmable buttons.
· By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system
administrator can configure additional appearance buttons.
· Any button not configured as appearance buttons can be configured for a range of telephone system features.
These are called feature buttons. Your system administrator can do this or, for a limited number of functions,
you can do this using the phones self-administration 116 menu.
· The phone includes an integral stand that can be flipped to either of two positions without needing any tools. When
used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed if a more
secure grip on the handset when not in use is required.
· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The speaker
is located under the handset. The microphone is located at the bottom right of the keypad.
· The phone includes a headset socket for connection of phone headsets.
1400 Series Phone User Guide
IP Office
Page 10
15-601040 Issue 06d (Monday, March 19, 2012)
Introduction: '08 Phones
1.3 '16 Phones
The diagram below shows the main features of a 1416 phone.
· The display angle can be adjusted for optimal viewing.
· This phone has 16 programmable buttons.
· The phone also supports up to 3 add-on BM32 button modules, each providing an addition 32 buttons.
· By default the first 3 buttons are used as appearance buttons for calls you make and receive. Your system
administrator can configure additional appearance buttons.
· Any button not configured as appearance buttons can be configured for a range of telephone system features.
These are called feature buttons. Your system administrator can do this or, for a limited number of functions,
you can do this using the phones self-administration 116 menu.
· The phone includes an integral stand that can be flipped to either of two positions without needing any tools. When
used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed if a more
secure grip on the handset when not in use is required.
· The phone includes a handsfree speaker and microphone for operation as a handsfree speakerphone. The speaker
is located under the handset. The microphone is located at the bottom right of the keypad.
· The phone includes a headset socket for connection of phone headsets.
1400 Series Phone User Guide
IP Office
Page 11
15-601040 Issue 06d (Monday, March 19, 2012)
1.4 Button Modules
The 1416 and 1616 phones can support addition units called button modules. Each button module provides the phone
with an additional 32 buttons which can be used as appearance buttons 19 and or feature buttons 116 .
Up to 3 button modules can be attached to a 1416 or 1616 phone. However the number of button modules supported by
the telephone system may be limited by the total number of button modules attached to other phones on the telephone
system.
· Do not connect or disconnect a button module yourself. Your system administrator will arrange this if necessary.
Failure to connect and restart the equipment in the correct order may cause the phone to not function correctly.
· The button module used for 1416 phones is not interchangeable with that used for 1616 phones and vice versa.
1400 Series Phone User Guide
IP Office
Page 12
15-601040 Issue 06d (Monday, March 19, 2012)
Introduction: Button Modules
1.5 Phone Keys
The following keys are found on the phone:
Key
Description
Soft Keys - These 3 keys below the display have variable functions. When the key is active, its function is
indicated by the text label above it. The left hand key is usually linked to the OK key.
Message - This key is used to access your voicemail system. By default this uses a series of menus on your
phone's display.
Navigation Keys - Press the
up and down
arrow keys to scroll through lists. The
arrow icons
indicate where you are in a list. In some menus, you can also use the
left and right
arrow keys to enter
and exit different levels of the menu. A menu option that accesses a sub-menu is indicated by the ... dots
(ellipsis) icon after its name.
In some menus, the
and
symbols in the display indicate a value that can be changed by pressing the
left and right
arrow keys.
OK - The OK key normally matches the function offered by the left hand soft key below the screen.
PHONE/EXIT - This key is used to exit any menu you are in and return to the appearance buttons menu.
During a call it can also be used to toggle the options displayed on the appearance menu.
MENU - This key is used to access a menu for phone settings and information.
CONTACTS 64 - This key is used to display the various directories (personal and shared) of names and
telephone numbers to which you have access.
CALL LOG 72 - This key displays a record of you most recent answered, missed and outgoing calls. The
button is illuminated when you have new missed calls.
REDIAL 42 - This key is used to either redial the last call you made or to show a list of the last calls you
made from which you can select the number to redial.
HOLD
47
- This key is used to put the call you are currently talking to on hold.
CONFERENCE
56
TRANSFER
- This key is used to transfer calls to another number.
52
- This key is used to start a conference call and to add callers to an existing conference.
DROP 36 - Press the Drop key to drop the active call. It can also be used to redirect a ringing call to
voicemail. While on a conference call, you can press the Drop key to drop a person from the conference
call.
VOLUME 141 - Press + plus or – minus on the Volume key to adjust the volume of the incoming call.
Separate volumes can be adjusted for the ringer, handset, headset and speaker.
HEADSET 60 - This key is used to answer and end calls using a headset connected to the phones headset
socket. The button is lit when you are connected to a call using the headset.
MUTE 36 - This key can be used to mute your speech to the currently connected call. The button is lit while
mute is active.
SPEAKER 62 - This key is used to answer and end calls using the phone's handsfree speaker and
microphone. The button is lit when you are connected to a call handsfree.
These keys have two roles:
· Appearance Keys 19 These button represent calls that you can make or receive.
· Feature Buttons 116 - Those key not configured as appearance keys can be used for other functions.
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1.6 The Phone Stand
The phones all include a two-position stand that clips to the base of the phone as shown below. Once attached the stand
can be used in either position to change the angle of the phone.
When changing the position of the stand, be sure to check that the stand has locked into the chosen position. A small
plastic peg is located just under the phone's handset. This peg can be reversed to more securely anchor the handset
when the stand places the phone in an upright position.
On the 1416 and 1616 phones, the angle of the phone display can also be adjusted as shown below.
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Introduction: The Phone Stand
1.7 Labels
Next to each call appearance button and feature button is a paper label. The label identifies the feature that has been
programmed on the button by your system administrator. You can remove the labels if you want to change a label or
write on a blank one. Printed labels are also available for your telephone. See your system administrator for more
information.
1.8 The Main Phone Menus
The main menus are detailed below. You can move between them using the
PHONE key. You can do this even
during a call including when a call is alerting. In addition the menus are accessible from the call appearance menu by
pressing the Status and Features soft keys when they are displayed.
The Appearance Menu
Idle
This menu is used to display information about the
buttons that have been
configured for appearance functions. These will normally be the first 3 button on
the phone but the system administrator can configure additional buttons.
Using the
up and down
each of the buttons.
Active
arrow keys you can scroll through the details of
The display for buttons that currently have a call in progress will show details of
the associated call.
The display for buttons that are idle will show the default label for the button
and also soft key labels for accessing the other main menus.
Those buttons that have not been configured as appearance buttons can be
used as feature buttons 116 .
The Status Menu
The Status menu is not always visible. It is shown when you have any special
call routing features active. For example do not disturb switched on.
It is also shown if the system administrator has given you the rights to change
the status of your hunt group memberships or to change the service status of
the hunt groups.
A summary of the menu options is shown in the Status Menu diagram
169 .
The Features Menu
The Features menu is used to access and configure range of your user settings.
The system administrator can control some of the options that will be available
to you within the menu. Typically these are settings stored by the telephone
system which will be applicable even if you login at another phone.
A summary of the menu options is shown in the Features menu diagram
165 .
The Button Features Menu
Those
buttons not configured by the system administrators as appearance
buttons can be used for other special features.
The button feature can be accessed by pressing the appropriate button.
However they can also be accessed through the Button Features section of the
Features menu (press the Features soft key and selecting Button Features).
The
up and down
arrow keys can then be used to scroll through the
programmed buttons. The associated button will briefly flash its red lamp.
The action of each button is normally set by the system administrator. However
you can also use the self-administer menu 116 to select and assign actions to
the buttons.
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Switching Menus
With a call connected, you can still access the other main menus. Press the
normal appearance menu or one that lists the other menus accessible.
You can also use the
menu.
PHONE key to toggle between the
left arrow key to switch between the Appearance menu , Features menu and Button Features
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Introduction: The Main Phone Menus
1.9 Other Menus
In addition to the main phone menus
specific keys.
- The Redial Menu
15
, there are a number of additional menus which are accessed by pressing
42
This menu accesses by pressing the
outgoing calls that you have made.
You can configure your phone
case the menu is not shown.
43
key. It shows a list of up to the 10 last
to simply redial the last number dialed in which
- The A Menu
Pressing the
MENU key accesses a menu that can be used to control various
phone settings. These are mainly settings stored by the phone rather than user
settings that move with you.
The Phone A-Menu diagram
- The Contacts/Directory Menu
170
shows a summary of the menu options.
64
This menu is accessed by pressing the
key. It is used to display names and
numbers that you can then use for making calls.
The directory includes names stored for use by all users, names stored for use
by just you and the name and numbers of all the other users and groups on the
phone system.
The Contact Menu
- The Call Log Menu
172
diagram shows a summary of the menu options.
72
This menu is accessed by pressing the
Call Log key. The call log you see is
a call log stored on the telephone system. If you login at another phone that
does this, your call log moves with you.
Your call log contains your 10 most recent answered calls, 10 most recent calls
you made and 10 most recent missed calls.
If configured by the system administrator, it can also include calls missed by
hunt groups of which you are a member.
The Call Log
- The Visual Voice Menu
171
menu diagram shows a summary of the menu options.
78
This menu is accessed by pressing the
key. It is used to access the
voicemail system and to then play messages in your voicemail mailbox, record
and send messages to other users and to change various mailbox settings.
The Visual Voice menu diagram
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168
shows a summary of the menu options.
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1.10 Phone Status Letters
The series of letters that appear in the top left of the display are used to indicate the status of various features.
· B = Barred
A B is shown on your phone's display when the system administrator has set you to outgoing call barred status.
You will only be able to make internal calls while this is applied.
· D = Diverting (Forwarding) Calls
A D is shown on your phone's display when you have forward unconditional enabled.
· G = Group Member (In Group)
A G is shown on your phone's display when have been configured as a member of a hunt group and your
membership is enabled. While this is the case, you may receive calls targeted to the hunt group.
· N = No Calls (Do Not Disturb)
An N is shown on your phone's display when you have do not disturb enabled.
· O = Out of Service
An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to
night service mode. In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if
available.
· T = Twinned
A T is shown on a phone's display if it is internally twinned with your phone. Calls to you will alert on both phones
and can be answered by you at either phone.
· R = Resilience
An R is shown on your phone's display your phone is working in resilience mode. This is used when there may
have been a problem with the telephone system to which your phone was registered and another system is
currently providing temporary support for your phone. In this mode, some features may not be available and calls
may be routed differently.
· S = System Alarm
If you are configured as a system administrator
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156 ,
an S in the phone's display indicates a system alarm
161 .
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Introduction: Phone Status Letters
1.11 Appearance Buttons/Menu
Appearance buttons are used to represent calls made and received by you and other users on the telephone system.
They are configured by your system administrator. Normally your first 3 buttons are call appearance buttons but
additional buttons can be configured as appearance buttons.
There are 4 different types of appearance keys that your system administrator can configure:
· Call Appearance Buttons 21
These represent ordinary phone calls. Each call appearance that you have can be used to make and or receive
calls. By default you normally have 3 call appearance keys and no other appearance keys.
· Bridged Appearance Buttons 23
These appearance keys each match a specific call appearance key of another user. They allow you to answer the
other user's calls on the matching call appearance or to make a call that the other user can then pickup using their
matched call appearance.
· Call Coverage Buttons 25
These appearance keys represent another user. When that other user has any calls alerting unanswered, the call
coverage key for that user will start alerting and can be used to answer the call.
· Line Appearance Buttons 27
These represent specific phone lines connected to the telephone system. You can use the button to make calls
using that line or to answer calls on that line. Several users can have line appearance keys that represent the
same line. Your phone's display and the key lamps will indicate when the line is being used by other users as well
as by yourself.
Appearance Button Display/Menu
Idle
This menu is used to display information about the
buttons that have been
configured for appearance functions. These will normally be the first 3 button on
the phone but the system administrator can configure additional buttons.
Using the
up and down
each of the buttons.
Active
arrow keys you can scroll through the details of
The display for buttons that currently have a call in progress will show details of
the associated call.
The display for buttons that are idle will show the default label for the button
and also soft key labels for accessing the other main menus.
Those buttons that have not been configured as appearance buttons can be
used as feature buttons 116 .
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1.11.1 Using the Appearance Menu
These icons are shown to indicate the status of the call on the currently displayed appearance button:
1. Use the
up and down
arrow keys to scroll through details of the current call on each appearance button.
2. If there is currently a call on the appearance button, an icon will be displayed indicating the status of the call.
·
Alerting
The call is alerting your phone.
·
Connected
The call is the currently connected call to which you are talking.
·
On Hold
The call is on hold.
·
Held Elsewhere
The call has been put on hold by someone else who answered the call using an appearance button on their
phone.
·
Conference
The call is a conference call.
3. A >> double-arrow at the bottom left indicates that there are soft key options 32 available that could be applied
to the call. To access these, press the >> double-arrow soft key and select the required function.
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Introduction: Appearance Buttons/Menu
1.11.2 Call Apperance Buttons
Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you
are able to answer and make several calls, switch between calls and perform other actions.
When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if
set or otherwise go to voicemail if available.
Call Appearance Button Lamps
The following lamp states are used by appearance buttons configured to be call appearance buttons.
Button Lamps
State
Red off.
Green off.
Idle
The call appearance is not in use and is not currently selected.
Red on.
Green off.
Idle + Selected
The call appearance is not in use but is the current selected button that will be used if the user
goes off hook.
Red off.
Alerting
Green slow flash. The matching call appearance is alerting for an incoming call. This is accompanied by ringing. If
the user is already on a call, only a single ring is given.
Red on.
Alerting + Selected
Green slow flash. As above but Ringing Line Preference has made this the user's current selected button.
Red on.
Green on.
In Use Here
The user has a call connected on the call appearance or is dialing.
Red off.
Green on.
In Use Elsewhere
The call appearance button is in use on a bridged appearance.
Red off.
Green fast flash.
On Hold Here
The call has been put on hold by this user.
Red off.
Green flash.
On Hold Elsewhere
A call on a bridged appearance button matched to the call appearance has been put on hold.
Calls on a call appearance that are put on hold by another user will continue to show connected
lamp status, though the phone display will indicate a held call.
Red off.
Green broken
flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing or cannot be bridged into.
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Call Appearance Button Display
Idle
Indicates that the call appearance is available to be used to make a call or to
receive an incoming call.
Alerting
This call appearance is alerting with an incoming call. You can press the >>
double-arrow soft key to select the Ignore or ToVm soft key options.
Outgoing Call
You have made a call with the appearance but it is not yet connected.
Connected
The appearance is the one with which you are currently talking.
Held
The call that you made or received on the call appearance has been put on hold
by the other party.
Holding
You have put the call on hold.
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Introduction: Appearance Buttons/Menu
1.11.3 Bridged Appearance Buttons
A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer
or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user
can then join or retrieve from hold.
· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged
appearance button can be used to answer the call on the call appearance button user's behalf.
· When the call appearance button user answers or makes a call using that call appearance, your matching bridged
appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance
button can be used to retrieve the call if on hold or to join the call if active.
· Bridged appearance buttons are not supported between users on different systems in a Small Community Network
181 .
If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) 132 that
should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated
ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If
you already have a connected call in progress, the shorter of your coverage ring and the system administrator set
attention ring settings is used.
Bridged Appearance Button Lamps
The following lamp states are used by appearance buttons configured to be bridged appearance buttons.
Button Lamps
Bridge Appearance Button State
Red off.
Green off.
Idle
The bridged appearance is not in use.
Red off.
Green slow flash.
Alerting
The matching call appearance is alerting for an incoming call. This is accompanied by ringing.
If the user is already on a call, only a single ring is given.
Red on.
Green slow flash.
Alerting + Selected
As above but Ringing Line Preference has made this the user's current selected button.
Red off.
Green on.
In Use Elsewhere
The matching call appearance button is in use.
Red on.
Green on.
In Use Here
The user has made a call or answered a call on the bridged appearance, or bridged into it.
Red off.
Green fast flash.
On Hold Here
The call has been put on hold by this user.
Red off.
Green flash.
On Hold Elsewhere
The call on that call appearance has been put on hold by another user.
Red off.
Green broken
flash.
Inaccessible
The button pressed is not useable. The call is still dialing, ringing or cannot be bridged into.
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Bridged Appearance Button Display
Idle
By default, a bridged appearance is labeled with the name of the user and the
label of their call appearance button that your bridged appearance matches.
In Use
The bridged appearance will show when the matching call appearance is in use on
a call. The Join soft key, if displayed, indicates that you can intrude into the call
to make it a conference call by pressing the soft key or the bridged appearance
button.
Ringing
The bridged appearance will shown when the matching call appearance is being
presented a call to answer. Typically just a single ring is given on your phone,
however that can be changed by the system administrator. You can answer the
call by pressing the bridged appearance button.
Making a Call
If idle (see above), you can press the bridged appearance to make a call. The
matching call appearance will indicate that it is in use and the other user can join
the call by pressing that call appearance.
Held Call
If the other user puts their call on the matching call appearance on hold, your
bridged appearance will indicate the held call. You can retrieve the held call by
pressing the Pickup soft key or pressing the bridged appearance button.
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Introduction: Appearance Buttons/Menu
1.11.4 Call Coverage Buttons
Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted
when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.
The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call
coverage button for that user. Call coverage appearance buttons are not supported between users on different systems
in a Small Community Network.
If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) 132 that
should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated
ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If
you already have a connected call in progress, the shorter of your coverage ring and the system administrator set
attention ring settings is used.
Call Coverage Button Lamps
The following lamp states are used by appearance buttons configured to be call coverage buttons.
Button Lamps
Call Coverage Button State
Red off.
Green off.
Idle
The button is not in use.
Red off.
Green slow flash.
Alerting
The call coverage is alerting for an unanswered call at the covered user's phone. This is
accompanied by ringing. If the user is already on a call, only a single ring is given.
Red on.
Green slow flash.
Alerting + Selected
As above but Ringing Line Preference has made this the user's current selected button.
Red on.
Green on.
In Use Here
The user has answered the call requiring coverage.
Red off.
Green fast flash.
On Hold Here
The covered call has been put on hold by the call coverage button user.
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Call Coverage Button Display
Idle
By default the display shows the name of the user being covered and Cov. In this
state the button cannot be used to make calls or perform other actions.
Alerting
If the covered user has any alerting call, when their call coverage time is reached
the call will also being alerting on your call coverage button for that user. You can
answer the call by pressing the button.
Connected
When you use the call coverage button to answer the call, it becomes your call.
On Hold
When you put the call on hold, the
Held
If the call is from another internal user and they put the call on hold, the held
state is indicated. You can retrieve the call from hold by pressing the call coverage
button again.
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Introduction: Appearance Buttons/Menu
1.11.5 Line Appearance Buttons
Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone
system. The button also allows you to see when the line is in use by other users.
For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if
required.
· Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the
Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any
other buttons. These calls will also not follow any forwarding.
Line Appearance Button Lamps
The following lamp states are used by appearance buttons configured to be line appearance buttons.
Button Lamps
Line Appearance Button State
Red off.
Green off.
Idle
The associated line is not in use.
Red on.
Green off.
Idle + Selected
The associated line is not in use but the button is the user currently selected button.
Red off.
Alerting
Green slow flash. The line is ringing at it incoming call route destination. This is accompanied by ringing. If the
user is already on a call, only a single ring is given.
Red on.
Alerting + Selected
Green slow flash. As above but Ringing Line Preference has made this the user's current selected button.
Red off.
Green on.
In Use Elsewhere
The line is in use.
Red on.
Green on.
In Use Here
The user has answered the line, made a call on it or bridged into the call on the line.
Red off.
Green fast flash.
On Hold Here
The call on the line has been put on hold by this user.
Red off.
Green flash.
On Hold Elsewhere
The call on the line has been put on hold by another appearance button user.
Red off.
Green broken
flash.
Inaccessible
The button pressed is not accessible. The call is still dialing, ringing, routing or cannot be
bridged into.
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Chapter 2.
Making Calls
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2. Making Calls
If you are not already on a call, then you can just dial the number. The currently selected appearance button, shown by a
red lamp, will be used for the call.
Alternatively, you can press a specific appearance button in order to make a call using that button. Using this method you
can press the Dir soft key to select a number from the directory 66 .
If the number you dial matches a user or group on the telephone system, the directory name of the user or group is
shown and the call starts altering the target.
If the call is to a user, and they do not answer, press the >> double-arrow soft key to access additional options. For
example, to set a callback, press the AutCB soft key.
If the call is external and no external line is currently available, the message WAITING FOR LINE is displayed.
The display will indicate when the call is connected to the destination or to an outgoing line.
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Making Calls:
2.1 En-Bloc Dialing
By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system
and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except
by ending the call and starting again. Also if you pause dialing for too long the phone system may think that you have
finished dialing and will attempt to connect the call using only the digits you have completed dialing so far.
En-bloc dialing allows you to compose and edit the number to dial on your phone's display before it is sent to the phone
system to be dialed.
Through the phone's menus you can select whether you want to use traditional or en-bloc dialing when making calls. Your
chosen setting is then applied whenever you are using a phone that supports en-bloc dialing.
Dialing a Number Using En-Bloc Mode
1. With no connected call on the phone, start dialing. Do not lift the handset or select headset or speaker before
dialing.
2. You can use the
right arrow key to delete the previous digit dialed if you need to correct the number.
3. When you have completed the number as required, you can select how you want to make the call.
· Lift the handset to start a call using the handset.
· Pressing the Call soft key or OK button to start the call using the phone's default handsfree audio path
(speaker or headset). You can also press one of your idle call appearance to make the call using that
appearance.
142
· Press the Headset button to start the call on a headset connected to your phone.
· Press the Speaker button to start the call on your phone's handsfree speaker.
Enabling/Disabling En-Bloc Dialing
You can enable or disable your en-bloc dialing setting through the phone's Features menu.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
5. Use the
left and right
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PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option En-Bloc Dial.
arrow keys to change the setting or use the indicated soft key.
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2.2 Call Soft Key Options
When making, answering and during a call, a >> double-arrow soft key appears on the display, it indicates that there are
additional options that you can access. The options will vary according to the type of call and system features available to
you.
· Account
Enter an account code to associate with the call.
· Answer
Answer a page call, turning it into a normal call.
· AutCB
Set an automatic callback on the user that you have called but who has not answered. When they next end a call,
the telephone system will call you and when answered, will automatically make a call to the user.
· Complete
Complete the transfer of a held call. A Cancel option is also shown which will end the transfer attempt.
· Dir
Access the directory in order to select a number by name.
· Drop
End the call.
· Ignore
Quiet the ringer for the current alerting call. The call will continue alerting until either answered or it goes to
voicemail.
· Pickup
Answer the call that is held or alerting another user.
· ToVM
Send an alerting call to your voicemail.
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Making Calls: Call Soft Key Options
2.3 Calling a Person from the Contacts List
You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where
you need to select the number for a destination, for example during transfers.
1. Access the contacts directory:
a. Press the
b. Use the
CONTACTS key. The directory menu is displayed.
left and right
arrow keys to select which type of directory entries you want displayed.
· All
All directory entries.
· External
Directory entries stored by the telephony system for all users to use.
· Groups
The names and numbers of hunt groups on the telephone system.
· Users
The names and numbers of other users on the telephone system.
· Personal
Your own personal directory entries.
c. Either press the List soft key to display all the directory entries or start dialing the name to display only
matching entries.
d. Use the
up and down
arrow keys to scroll through the matching entries. To return to the start to match a
different directory selection, press the Clear soft key.
2. When the required entry is displayed, press Call.
3. Continue as for a normally dialed call.
2.4 Calling a Person from the Call Log
You can use the call log to make calls to the number included in the currently selected call record.
1. Access the call log.
a. Press the
CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the
left and right
arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the
up and down
arrow keys to scroll through the records.
2. Press the Call soft key or OK to call the number displayed in the call record.
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2.5 Redialling a Previous Number
Your phone's
REDIAL key can work in one of two ways, set by its redial mode setting
43
.
List Mode
This redial method is used when your phone's redial mode
43
is set to List.
1. Access the redial list.
a. Press the
b. Use the
Redial key. The list of outgoing calls is displayed.
up and down
arrow keys to scroll through the 10 most recent outgoing calls.
2. Press the Call soft key or OK to call the number displayed in the call record.
3. Continue in the same way as for a normal dialed call.
One Number Mode
This redial method is used when your phone's redial mode
1. Press the
43
is set to One.
REDIAL key.
2. The number for the most recent outgoing call in your personal call log is redialed.
3. Continue in the same way as for a normal dialed call.
2.6 Making a Page Call
In order to make page calls you must have access to a paging short code provided by the system administrator or to a
paging feature button 120 .
If the dialing short code or the paging button have been pre-configured with a number, the user or group at that number
will be paged if available.
The dialing short code can be configured to accept the number of the user or group to page when dialed. Similarly a
paging button can be set to allow number entry when pressed as follows:
1. Press the paging button.
2. Dial the number of the user or group you want to page.
3. When the dialing is completed, the page call is made.
· If the destination is a user and they already have a call connected, they cannot be paged. If the destination is
a group which is not in service or has no available members, it cannot be paged.
Feature Button
The self-administer function
action.
116
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can be used to assign a feature button as a page button using the Group Paging
120
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Making Calls: Making a Page Call
2.7 Withholding Your Number
You can select to withhold your number on external calls. Note that this option may not be supported in all situations. It
may depend on the configuration of your phone system and options supported by your telephone line provider.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
5. Use the
left or right
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
menu keys to scroll the menu to Withhold Number.
arrow keys to change the current setting or press the indicated soft key.
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2.8 Adjust the Call Volume
While talking, you can adjust the volume of the incoming call. The volume is separately adjusted for which every device
you are currently using (handset, headset or speaker).
1. With the call connected, press the
key.
2. Use the + plus and – minus keys to adjust the volume.
3. The display will return to normal after a few seconds.
2.9 Muting a Call
Muting a call stops the caller from hearing you. However you can still hear them.
· The mute setting remains active even if you switch between calls using hold and or appearance buttons.
· If you change how you are listening to the call, for example switching from the handset to the speaker, the mute
setting is canceled.
1. To activate mute, press the
MUTE key. The button will be lit while mute is active.
2. To switch mute off, press the key again.
2.10 Ending Calls
· The
DROP key can be used to end the current call to which you are talking. If the call is a conference call, it
displays a menu to allow selection of which conference party to drop 57 .
· If the call is connected on the phone's speaker, the
SPEAKER key is lit. Pressing the key again will end the call.
· If the call is connected on the phone's headset, the
call.
HEADSET key is lit. Pressing the key again will end the
· If the call is connected on the phone's handset, replacing the handset will end the call.
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Chapter 3.
Answering Calls
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3. Answering Calls
A slow flashing green lamp on an
appearance button indicates an alerting call. This may also be accompanied by
ringing 131 and by the message lamp flashing.
Selected Button
If the button also has a red lamp (
) that indicates that it is already the selected button that will be used if you lift the
handset or go off hook in any other way. If that in the case you can answer the call in the following ways:
To answer a call on the selected button:
= Red on, Slow green flash.
1. Select the method which you want to use to talk to the caller:
· To quiet the ringing, press the >> double-arrow soft key and then press the Ignore soft key. The call will still
continue alerting visually and can be answered or ignored.
· To redirect the call to voicemail, press the >> double-arrow soft key and then press the To VM soft key.
· To answer the call using the handset, lift the handset.
· To answer the call handsfree, press the
SPEAKER key.
· To answer the call on a headset, press the
· Just pressing the
path 60 setting.
HEADSET key.
key will answer the call either on the speaker or headset depending on the phones audio
2. The green lamp will stop its slow flash. Once you have answered the call, you can switch between talk modes:
· To switch to using the handset, lift the handset.
· To switch to handsfree, press the
it.
SPEAKER key. If you were using the handset you can now safely replace
· To switch to headset mode, press the
replace it.
HEADSET key. If you were using the handset you can now safely
· If you have answered the call on the speaker or headset, pressing the SPEAKER or HEADSET key again
before you select another mode will end the call.
· Just pressing the
key or any other appearance button will put the call on hold.
Answering Another Call
If the button that with a slow green flash does not have a red light, it is not the currently selected button. That may be
because you are already on a call on another button. If that is the case, answering the new call will automatically put the
existing call on hold.[1]
1. Using the
up and down
arrow keys, you can scroll the display to see details of the waiting call.
· To quiet the ringing, press the >> double-arrow soft key and then press the Ignore soft key. The call will still
continue alerting and can be answered or ignored.
· To redirect the call to voicemail, press the >> double-arrow soft key and then press the To VM soft key.
2. Press the flashing green appearance button
to answer the new call and put the existing call on hold. The call
will be answered using which ever talk mode you were already using for the existing call.
Notes
1. This guide assumed that auto hold is enabled (the default). The system administrator can disable auto hold for the
system, in which case calls are automatically disconnected rather than held.
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Answering Calls:
3.1 Divert a Call to Voicemail
You can transfer a call targeted at you directly to voicemail.
1. If the call is not the current call on the display, use the
alerting call.
up and down
arrow keys to scroll the display to the
2. Press the >> double-arrow soft key.
3. Press the To VM soft key.
4. The call is redirected to voicemail.
3.2 Ignore an Incoming Call
You can quiet the ringer of a currently alerting call. The call will continue alerting but with no audible ring.
1. If the call is not the current call on the display, use the
alerting call.
up and down
arrow keys to scroll the display to the
2. Press the >> double-arrow soft key.
3. Press the Ignore soft key.
4. The call will continue alerting but with no audible ring.
3.3 Answering a Page Call
Your phone can be paged if you have no other connected call in progress. The page is heard through the phone's
speaker.
1. A page call is indicated in the display by the word Page.
· To answer the page call, press the
CONFERENCE key.
· Alternatively, press the >> double-arrow soft key.
· Press the Answer soft key.
2. The call is turned into a normal call.
3.4 Auto Answer
You can select to have internal calls automatically connected if you are not already on a call. The call will be connected,
after the phone gives a brief tone, using either the phone's speaker or the headset as set by the phone's audio path
setting 142 .
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Call Settings....
3. Press the Select soft key.
4. Use the
up and down
arrow keys to locate the option Internal Auto-Answer.
5. Press the Change soft key to change the setting.
This function can be assigned to a feature button 116 configured with the Internal Auto Answer
lamp will indicate when internal auto answer is on.
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action. The button
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3.5 Call Pickup
Pickup is used to answer a call ringing elsewhere on the phone system. There are a number of pickup options:
· Answer any ringing call on the telephone system.
· Answer a call ringing a particular user.
· Answer a call ringing a particular group.
· Answer a call, not necessarily a group call, ringing the members of a group.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
right arrow key or press the
2. Press the Select soft key or the OK button or the
PHONE key and then press
right arrow key.
· To answer a ringing call, press the Any soft key.
· To answer a call ringing against a particular target, dial the targets number. Alternatively, press the Dir soft
key to select the target from the directory 66 .
3. The following menus will depend on the type of number entered:
· User Number
· To answer a call ringing against the user, press the Pickup soft key.
· To return to entering a number, press the Clear key.
· Hunt Group Number
· To answer a call ringing against the members of the group, press the Members soft key. The call does
not have to be a call to the hunt group.
· To answer a call ringing for the hunt group, press the Group soft key.
· To return to entering a number, press the Clear key.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Pickup Any Call: *30
Answer a call ringing on the telephone system.
· Pickup a Group Call: *31
Answer a call ringing a group of which you are a member.
· Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
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Chapter 4.
Redialling
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4. Redialling
The phones redial operation can work in either of the following modes:
· List
If this mode is selected, pressing the Redial will display a menu of the 10 most recent outgoing calls in your
call log. You can select the call that you want to redial and perform a number of other functions.
· One
If this mode is selecting, pressing Redial will immediately repeat the most recent outgoing call in your call
log. None of the other redial function will be accessible.
You can select the redial mode 43 that the phone uses. In either case, the redial function uses the outgoing call records
in your personal call log 72 . If you delete the records in your call log, redial will not work until new outgoing call records
exist in your personal call log.
Notes
1. Use of centralized call log can be switched off by the system administrator. In that case the numbers used for the
redial function are stored by the phone. This guide only covers redial using outgoing call records in the users
centralized call log.
4.1 Redial a Call (One Mode)
This redial method is used when your phone's redial mode
1. Press the
43
is set to One.
REDIAL key.
2. The number for the most recent outgoing call in your personal call log is redialed.
3. Continue in the same way as for a normal dialed call.
4.2 Redial a Call (List Mode)
This redial method is used when your phone's redial mode
43
is set to List.
1. Access the redial list.
a. Press the
b. Use the
Redial key. The list of outgoing calls is displayed.
up and down
arrow keys to scroll through the 10 most recent outgoing calls.
2. Press the Call soft key or OK to call the number displayed in the call record.
3. Continue in the same way as for a normal dialed call.
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Redialling: Redial a Call (List Mode)
4.3 Selecting Your Redial Mode
You can select whether your phone uses the redial list or last call redial mode.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
up and down
PHONE key and then press
right arrow key.
arrow keys to scroll the menu to Redial Action.
5. The current mode, List or One is displayed.
· List
If this mode is selected, pressing the Redial will display a menu of the 10 most recent outgoing calls in your
call log. You can select the call that you want to redial and perform a number of other functions.
· One
If this mode is selecting, pressing Redial will immediately repeat the most recent outgoing call in your call
log. None of the other redial function will be accessible.
6. Use either the Change soft key or the
left or right
arrow keys to change the mode.
7. When the required mode is displayed, press the Done soft key.
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4.4 View Call Details
You can view additional details about the currently shown call.
1. Access the redial list.
a. Press the
b. Use the
Redial key. The list of outgoing calls is displayed.
up and down
arrow keys to scroll through the 10 most recent outgoing calls.
2. Press the Details soft key. The individual details of the currently selected call record are displayed.
3. Use the
up and down
arrow keys to scroll through the details. The possible values are:
· Time
The time of the call.
· Ring Time
How long the call rang.
· Name
The name of the caller if known.
· Number
The number of the caller if available.
· Reason
The type of call record, ie. Answered, Outgoing or Missed.
· Count
How many time a call of the same type, name and number has occurred. Only the details of the most recent
call are kept in your call log. However the count will indicate if the caller has rung or has been rung several
times.
4. While you are in the details of a call record, the soft key functions available are:
· Call
Call the number shown in the call record. You can also do this by pressing the OK button.
· +Contact
Add the name and number to your personal directory. You can edit the details before they are added.
· Back
Go back to the normal call screen to select another call record.
4.5 Add a Call to Your Contacts
You can add the details of a call in your redial list to your personal contacts.
1. Access the redial list.
a. Press the
b. Use the
Redial key. The list of outgoing calls is displayed.
up and down
arrow keys to scroll through the 10 most recent outgoing calls.
2. Press the Details soft key. The individual details of the currently selected call record are displayed.
3. Press the +Contact soft key.
4. Use the
up and down
arrow keys to switch between the name and number details for the new contact.
5. Using the telephone keypad and the Bksp soft key you can edit the name and the number.
6. When the name and number are set as required, press the Save soft key. To return without saving the name and
number, press the Cancel soft key.
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Chapter 5.
Holding and Parking Calls
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5. Holding and Parking Calls
Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music on hold if
available. The table below summarizes the main differences between parking a call or holding a call.
When used to park or hold a call...
Hold
Park
... the call occupies an appearance button.
Yes
No
... the caller hears music on hold if available.
Yes
Yes
... the calls can be retrieved by other users dialing a short code.
No
Yes
Yes
Default 15
seconds
Yes
Default 5
minutes.
... can be used with conference calls.
Yes
No
... can be used to start or add calls to a conference.
Yes
No
... the call is assigned a unique ID.
No
Yes
... the calls recalls you automatically if your phone is idle.
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Holding and Parking Calls:
5.1 Holding Calls
You can hold a call or several calls.
· The held call will still occupy the appearance button on which it was made or answered.
· While held the caller will hear music on hold. If your system does not have music on hold available, the caller will
hear double beep tones every few seconds.
· If you have more than one held call, or one held call and a connected call, pressing the
will start a conference between yourself and the calls.
CONFERENCE key
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system may cause that conference to hear your system's music on hold.
5.1.1 Holding a Call
1. To you current call on hold, press the
HOLD key or the call's
appearance button.
2. The held call will be indicated by its appearance key using a fast flashing green lamp
.
3. While held the caller will music on hold. If your system does not have music on hold available, the caller will hear
double beep tones every few seconds.
4. You can scroll the display using the
up and down
arrow keys, the held call will appear with a
icon.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system may cause that conference to hear your system's music on hold.
5.1.2 Taking a Call Off Hold
Either of the following methods can be used to retrieve a call from hold. If you have a currently connected call, that call
will be automatically put on hold.
1. Press the appearance button with the fast flashing green lamp
2. Scroll the display using the
up and down
.
arrow keys, the held call will appear with a
icon.
· You can press the >> double-arrow soft key.
· Press the Pickup soft key to take the call off hold.
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5.1.3 Switching Between Calls
With a call on hold (fast-flashing green
appearance button) and another call connected (red and green
appearance button), you can switch between calls by pressing the appearance button of the held call. The current call is
automatically put on hold and the previously held call connected.
When you place a call on hold 47 in order to make a transfer 52 , the call is considered 'on hold pending transfer' and is
indicated by fast-flashing red and green appearance buttons. On phones with only a single appearance button (or icon),
the phone displays "On-Hold-Xfer" before the call information on the call's application line.
5.1.4 Transfer a Held Call
When you already have a call on hold and a call connected, you can connect them by starting a conference. Press the
CONFERENCE key. Your current call and the held call will be connected. You can now drop yourself
conference.
57
from the
Note: If you are the only internal user in the conference, depending on your telephone systems configuration, dropping
yourself might end the conference. Consult your system administrator for details.
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Holding and Parking Calls: Holding Calls
5.2 Parking Calls
Parking a call is similar to holding a call. However parked calls can be unparked by other users on the phone system.
Each parked call is given a number. By default the number is your extension number plus a digit.
Calls that you have parked will return to your phone if they remain parked for too long. The default return delay is 5
minutes. This is a system delay that is applied to all users and can be changed by the system administrator. Returning
calls ignore any forwarding or do not disturb settings.
If you park a call without specifying a park slot number, the system will assign a number based on your extension
number plus a single digit. For example for extension 201, the first parked call will use park slot number 2010 if
available. If you already have one parked call, the next parked call will use park slot 2011 if available.
Call park buttons can be configured with a specific park slot numbers. A calls parked using that button will be given that
park slot number. Any other users with a call park button set to the same number will see that there is a parked call and
can unpark it using their button.
A feature button 116 set to the Call Park 119 action can be used to park and unpark calls. If configured to a specific park
number, the button will indicate when another user has parked a call using that park slot number.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Park Call: *37*N#
Parks the held call using the park number dialed in place of N.
· Unpark Call: *38*N#
Unpark the call parked using the park number N.
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5.2.1 Park Using the Menu
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the menu to Park.
3. Press the Select soft key or the OK button or the
right arrow key.
4. You can park the call and have the parked call indication sent to your phone or another phone. Use the
down
arrow keys to select either the method of parking your want:
· Park Here
With Park Here displayed, press the Select soft key or the OK button or the
up and
right arrow key.
· Park to Other User
· With Park to Other displayed, press the Select soft key or the OK button or the
right arrow key.
· Enter the target user extension number. Alternatively, press the Dir soft key to use the directory
66
.
· Press Done.
5.2.2 Unpark (Features Menu)
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the menu to Park.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Press the Select soft key or the OK button or the
right arrow key. If you have any parked calls, they are listed.
5. Use the
up and down
arrow keys to scroll through the parked calls.
6. To unpark a particular call, press the CPkUp soft key.
5.2.3 Unpark (Status Menu)
While parked calls are parked on the telephone system and can be unparked by any other user, the parked call indication
is sent to a particular extension. If there are any calls parked against your phone, you can view and unpark them using
the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
PHONE key and then
2. If you have any parked calls, the Parks option is displayed. The option is not present if you do not have calls
parked against your extension.
3. Press the Details soft key.
4. Use the
up and down
arrow keys to scroll through the parked calls.
5. To unpark a particular call, press the CPkUp soft key.
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Chapter 6.
Transferring Calls
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6. Transferring Calls
You are able to transfer calls even if all your current call appearance buttons are in use.
1. Press the
TRANSFER key. The current call is automatically put on hold.
2. Dial the number for the transfer. Alternatively, press Dir to select a destination from the directory
Redial option, if applicable.
· To complete the transfer, press the
while the call is still ringing.
66
or use the
TRANSFER key or press the Complete soft key. You can do this
· Transferring a call while it is still ringing is called an unsupervised transfer.
· Transferring a call after ringing finishes is called a supervised transfer.
· If the transfer destination does not answer or, after answering the call, does not want to accept the call, press
the Cancel soft key.
3. Press the
TRANSFER key to complete the transfer or press the Complete soft key. If the transfer
destination does not answer or does not want to accept the call, press the Cancel soft key.
6.1 Transfer to Voicemail
When set to visual voice mode, the
user or group.
key can be used to transfer your current call to the voicemail mailbox of another
1. With the call connected, press the
key. You are still connected to the call and can continue talking.
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
· To transfer the call to the user or group's mailbox, press the Select soft key. The caller will hear a few
seconds of ringing and then the mailbox greeting.
· To exit the transfer menu, press the Exit soft key.
6.2 Transferring a Held Call
There are various call transfer scenarios to consider:
1. If you have multiple calls on hold and you want to transfer a connected call to one of the held calls:
· Press the Transfer soft key and use the
up and down
arrow keys to select the desired call appearance.
When you are satisfied, press Complete to transfer the call while the other held call(s) remain on hold.
2. If you have calls on hold but you want to connect your current call with a new destination:
· Press the Transfer soft key and enter the destination manually using the numerical keypad and press
Complete. Alternatively, press Dir to select a destination from the directory 66 or use the Redial option, if
applicable.
3. If you have a destination call connected but you wish to refer back to the originating call before completing the
transfer:
· Do NOT press Complete to transfer the destination call as in scenario #2. Select the originating call ('on hold
pending transfer') by pressing its call appearance button. This will place the destination call 'on hold pending
transfer' so that you can notify the originating caller. With the originating call connected, you can now press
Complete to connect the two calls. Held calls that are not pending transfer will not be affected. Moreover, it is
not possible to have more than one call 'on hold pending transfer.'
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Chapter 7.
Account Codes
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7. Account Codes
The telephone system can store a number of account codes. Account codes may be used to keep track of calls in relation
to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users.
· When an account code is entered while making a call or during a call, that account code is included in the call
records output by the system.
· Accounts entered are checked against those stored by the telephone system. If an invalid code is entered, the
account code is requested again.
· The system administrator can configure certain numbers or types of numbers to require entry of an account code
before you can continue making a call to such a number.
· The system administrator can also configure you to have to enter an account code before making any external
call.
7.1 Forced Account Code Entry
The system administrator can configure certain numbers or types of numbers to require entry of an account code before
you can continue making a call to such a number.
1. ENTER ACCOUNT is displayed when you are required to enter an account code.
2. Enter the account code that you want to use.
3. Press the Done soft key.
4. If the account code was not a valid account code, the REENTER ACCOUNT menu is displayed.
7.2 Manual Account Code Entry
You can enter account codes during a call or before making a call. The account code that you enter must match an
account code set on the telephone system.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to Account Code.
5. Press the Select soft key or the OK button or the
right arrow key.
6. Enter the account code that you want to use.
7. Press the Done soft key.
8. If the account code was not a valid account code, the REENTER ACCOUNT menu is displayed.
Feature Button
Access to the enter account code menu can be assigned to a feature button
118 action. The button can also be preset with a specific account code.
116
configured with the Account Code Entry
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Chapter 8.
Conference Calls
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8. Conference Calls
Multiple conference calls are supported, with parties addable to each conference call until the system's conference
capacity, up to 128, is reached. However, a maximum of 64 parties is supported in any particular conference call.
Conference resources are also used for call recording and other features, reducing the available conference capacity for
ordinary conference calls.
Note: If you are the only internal user in the conference, depending on your telephone systems configuration, dropping
yourself might end the conference. Consult your system administrator for details.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.
8.1 Starting a Conference
If you have more than one held call, or one held call and a connected call, pressing the
a conference between yourself and the calls.
CONFERENCE key will start
If you do not already have a held call, you can use the process below to start a conference.
1. Make a call to the first party or answer a call.
2. Press the
CONFERENCE key. The current call is automatically put on hold.
3. Dial the party that you want to add to the conference.
4. If they answer and want to join the call, press the
CONFERENCE key again or press the Join soft key.
5. If they do not want to join the call or do not answer, press
held call (fast green flash).
DROP and then press the appearance key of the
Notes About Conference Calls
· You can use the Conf key as an alternative method for transferring calls; this is particularly useful for internal
users. However, if you are the only internal user in a conference, bear in mind that you are the conference host
and dropping yourself from the call would end the conference for all participants.
· If you already have calls on hold, pressing the Conf key will create a conference containing the connected call and
the call on hold. You can add more calls 56 if you like.
· If you have a call 'on hold pending transfer 48 ' and you wish to conference yourself, your current call, and the call
'on hold pending transfer,' pressing the Conf key will start a conference that includes all three of you. Other held
calls will not be included, but you can add more calls 56 or drop yourself if necessary.
· Pressing the Conf key against a held call will add that call to the extension's current call (alerting or connected).
Any calls 'on hold pending transfer' will also be added to the call.
8.2 Adding a Call to a Conference
You can add additional parties to an existing conference.
1. Press the
HOLD key to put the conference on hold. This does not affect the other conference parties who can
continue talking to each other.
2. Press an available appearance key on which to make a call.
3. Dial the party that you want to add to the conference.
4. If they answer and want to join the call, press the
CONFERENCE key again or press the Join soft key.
5. If they do not want to join the call or do not answer, press
held call (fast green flash).
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Conference Calls: Adding a Call to a Conference
8.3 Viewing Conference Details
You can display a list of the parties involved in a conference call.
1. If not already displayed, press the
up or down
arrow key to display the conference call.
2. Press the Details soft key.
· To scroll through the list of callers in the conference, use the
up and down
arrow keys.
· To drop the caller displayed from the conference, press the Drop soft key. Pressing the
will also drop the displayed party.
DROP button
· To mute a caller, highlight them and press Mute. Repeat this to unmute them.
· To return to the call display, press the Exit soft key.
8.4 Dropping/Muting Parties
You can drop parties from a conference call, including yourself. You can also mute other parties.
1. While connected to a conference call, if you press the Details key, the conference details menu is displayed.
2. You can then perform the following actions:
· To scroll through the list of callers in the conference, use the
up and down
arrow keys.
· To drop the caller displayed from the conference, press the Drop soft key. Pressing the
will also drop the displayed party.
DROP button
· To mute a caller, highlight them and press Mute. Repeat this to unmute them.
· To return to the call display, press the Exit soft key.
Note: If you are the only internal user in the conference, depending on your telephone systems configuration, dropping
yourself might end the conference. Consult your system administrator for details.
8.5 Holding a Conference Call
Using the
HOLD key you can put a conference call on hold in the same way as you can for a normal call. The
appearance key for the conference call will show a fast flashing green lamp.
To take the conference call off hold, press the appearance key.
Important - Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference call does not affect the
other conference parties who can continue talking. You will also still be listed as a member of the conference call in the
conference details.
Warning: This only applies to conference calls hosted by your own telephone system. Holding your call to a conference
hosted on another telephone system may cause that conference to hear your system's music on hold.
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Chapter 9.
Headset Operation
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9. Headset Operation
Your phone has a headset socket located under the phone. This is suitable for the connection of phone headsets that
connect via a HIS headset cable.
· Pressing the
headset call.
HEADSET key can be used to answer a call through the headset. It can also be pressed to end a
· The key is lit when there is a call connected through the headset.
· The key can also pressed to turn a call already answered using the handset or handsfree into a headset call.
· If there are no currently connected call to which you are talking, a call answered by pressing its appearance button
is connected either handsfree or through the headset according to the phone's audio path setting 60 .
· If there is already a connected call to which you are talking through the headset, answering another call by
pressing the appearance button will answer that call using the headset.
You can adjust the following handsfree settings:
· Headset Volume
141
· Headset Automatic Gain Control On/Off
· Default Audio Path
142
60
9.1 Headset Volume
While talking via the headset, you can adjust the volume of the incoming call.
1. With the call connected on the headset, press the
key.
2. Use the + plus and – minus keys to adjust the volume.
3. The display will return to normal after a few seconds.
9.2 Default Handsfree Audio Path
By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's
speaker while you speak via the phone's microphone.
If you have a headset attached, you can change the phone's behavior so the audio is played through the headset by
default rather than the speaker.
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Call Settings....
3. Press the Select soft key.
4. Use the
up and down
5. Use the
left and right
arrow keys to locate the option Audio Path.
arrow keys or press the Change soft key to change the setting.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
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Chapter 10.
Handsfree Speaker Operation
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10. Handsfree Speaker Operation
Your phone has a speaker and microphone that allows you make and answer calls handsfree. The speaker is located
under the handset. The microphone is located near the bottom right of the phone's keypad.
· Pressing the
call.
SPEAKER key can be used to answer a call handsfree. It can also be pressed to end a handsfree
· The key is lit when there is a call connected handsfree.
· The key can also pressed to turn a call already answered using the handset or headset into a handsfree call.
· If there are no currently connected call to which you are talking, a call answered by pressing its appearance button
is connected either handsfree or through the headset according to the phone's audio path setting 60 .
· If there is already a connected call to which you are talking handsfree, answering another call by pressing the
appearance button will answer that call handsfree.
You can adjust the following handsfree settings:
· Speaker Volume
142
· Speaker Automatic Gain Control On/Off
· Default Audio Path
142
62
Conference Phones
Your phone is not designed as a conference room speakerphone. It is designed for use by a speaker located directly in
front of the phone with no obstructions between themselves and the microphone. Phones designed to be used as
conference speakerphones typically have multiple microphones and are able to handle sounds coming from multiple
directions. For details of conference speakerphones supported by your phone system contact your system administrator.
10.1 Speaker Volume
While talking handsfree via the phone's speaker, you can adjust the volume of the incoming call.
1. With the call connected on the speaker, press the
key.
2. Use the + plus and – minus keys to adjust the volume.
3. The display will return to normal after a few seconds.
10.2 Default Handsfree Audio Path
By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's
speaker while you speak via the phone's microphone.
If you have a headset attached, you can change the phone's behavior so the audio is played through the headset by
default rather than the speaker.
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Call Settings....
3. Press the Select soft key.
4. Use the
up and down
5. Use the
left and right
arrow keys to locate the option Audio Path.
arrow keys or press the Change soft key to change the setting.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
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Chapter 11.
Contacts/Directory
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11. Contacts/Directory
This menu is accessed by pressing the
key. It is used to display names and
numbers that you can then use for making calls.
The directory includes names stored for use by all users, names stored for use
by just you and the name and numbers of all the other users and groups on the
phone system.
The Contact Menu
172
diagram shows a summary of the menu options.
The contacts shown in the directory come from a number of sources.
· Personal Directory Contacts
These contacts are stored by the telephone system as part of your user settings.
· They are displayed on the phone while you are using it. If you hot desk to another phone that stores contacts
on the phone system, your personal contacts move with you.
· You can have up to 100 personal directory entries[2] which you can add, edit and delete these through the
phone.
· The system administrator can also add, edit and delete your personal directory entries.
· User Contacts
These contacts list all[3] the other users on the telephone system. If your system is part of a Small Community
Network of IP Office telephone systems, it includes users on the other systems.
· Group Contacts
These contacts list all the hunt groups on the telephone system. If your system is part of a Small Community
Network of IP Office telephone systems, it includes those hunt groups that the system administrator has
configured to be advertised across the network.
· External Contacts
These contacts are viewable and useable by all phone users. These are two types of external contacts:
· Some external contacts are entered into the telephone system configuration by the system administrator.[1]
· Other external contacts are those imported by the telephone system from other directory sources.
Notes
1. If you have been configured as a system phone user by the system administrator, then you can also add, edit, and
delete some external directory contacts.
· This only applies to external directory contacts entered locally into configuration of the system at which you
are logged in.
· External directory contacts imported by the system cannot be edited.
· However, if a local entry is created with the same name or number as an imported entry, the imported entry
is discarded in favor of the local one.
2. While each user is allowed up to 100 personal directory entries, the total capacity of the system may limit the
addition of further personal directory entries for any users.
3. The system administrator can set other users as Ex Directory. Those users are then not included in the user
directory.
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Contacts/Directory:
11.1 Viewing Contacts Details
1. Access the contacts directory:
a. Press the
b. Use the
CONTACTS key. The directory menu is displayed.
left and right
arrow keys to select which type of directory entries you want displayed.
· All
All directory entries.
· External
Directory entries stored by the telephony system for all users to use.
· Groups
The names and numbers of hunt groups on the telephone system.
· Users
The names and numbers of other users on the telephone system.
· Personal
Your own personal directory entries.
c. Either press the List soft key to display all the directory entries or start dialing the name to display only
matching entries.
d. Use the
up and down
arrow keys to scroll through the matching entries. To return to the start to match a
different directory selection, press the Clear soft key.
2. When the required entry is displayed, press Details to display the name and number.
3. Use the
up and down
arrow key to switch between the name and the number.
4. The range of soft keys available will depend on the type of directory entry:
· Call 66
Make a call to the stored number.
· Back
Go back to the directory listing.
· More
If the contact is one of your personal directory entries, the More soft key will be present to allow you to
access the options below. It is also present for external directory entries if you have been setup as a system
phone user by the system administrator.
· Edit 69
Edit the name and number.
· Delete 70
Delete the name and number.
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11.2 Make a Call from the Directory
You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where
you need to select the number for a destination, for example during transfers.
1. Access the contacts directory:
a. Press the
b. Use the
CONTACTS key. The directory menu is displayed.
left and right
arrow keys to select which type of directory entries you want displayed.
· All
All directory entries.
· External
Directory entries stored by the telephony system for all users to use.
· Groups
The names and numbers of hunt groups on the telephone system.
· Users
The names and numbers of other users on the telephone system.
· Personal
Your own personal directory entries.
c. Either press the List soft key to display all the directory entries or start dialing the name to display only
matching entries.
d. Use the
up and down
arrow keys to scroll through the matching entries. To return to the start to match a
different directory selection, press the Clear soft key.
2. When the required entry is displayed, press Call.
3. Continue as for a normally dialed call.
11.3 Using the Directory for Other Functions
Within other menus where entry of a number is required, it may be possible to use the the directory to select an existing
number by name. If this option is available, it will be indicated by the presence of a Dir soft key in the menu.
When using the directory in this way, the names made available will depend on the type of function that is being setup.
For example, for some functions only group names will be displayed, for others only user names.
1. Press the Dir soft key.
2. Either dial the name to see a list of matches or press the List soft key to list all names.
· To clear the list of names and start entry again, press the Clear soft key.
· To view additional details about the currently displayed name, press the Details key.
· When the required entry is displayed, press Select.
3. You will be returned to the menu in which you selected the Dir soft key.
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Contacts/Directory: Using the Directory for Other Functions
11.4 Adding a New Contact
So long as the telephone system capacity has not been reached, you can add up to 100 personal directory entries.
1. Access your personal directory contacts:
a. Press the
b. Use the
CONTACTS key. The directory menu is displayed.
left and right
arrow keys to select your Personal directory.
2. Press the New soft key.
· The menu now allows editing of the name and number. Use the
between number and name entry.
up and down
arrow keys to switch
· When the name has been entered as required, press the OK soft key.
· When the number has been are required, press the Save soft key.
· To exit without making any changes, press the Cancel soft key.
Notes
1. If you have been configured as a system phone user by the system administrator, then you can also add, edit, and
delete some external directory contacts.
· This only applies to external directory contacts entered locally into configuration of the system at which you
are logged in.
· External directory contacts imported by the system cannot be edited.
· However, if a local entry is created with the same name or number as an imported entry, the imported entry
is discarded in favor of the local one.
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11.4.1 Add a Contact from the Call Log
You can add a name and number shown in your call log to your personal contacts.
1. Access the call log.
a. Press the
CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the
left and right
arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the
up and down
arrow keys to scroll through the records.
2. Press the Details soft key. The individual details of the currently selected call record are displayed.
3. Press the +Contact soft key.
4. Use the
up and down
arrow keys to switch between the name and number details for the new contact.
5. Using the telephone keypad and the Bksp soft key you can edit the name and the number.
6. When the name and number are set as required, press the Save soft key. To return without saving the name and
number, press the Cancel soft key.
11.4.2 Add a Contact from the Redial List
You can add the details of a call in your redial list to your personal contacts.
1. Access the redial list.
a. Press the
b. Use the
Redial key. The list of outgoing calls is displayed.
up and down
arrow keys to scroll through the 10 most recent outgoing calls.
2. Press the Details soft key. The individual details of the currently selected call record are displayed.
3. Press the +Contact soft key.
4. Use the
up and down
arrow keys to switch between the name and number details for the new contact.
5. Using the telephone keypad and the Bksp soft key you can edit the name and the number.
6. When the name and number are set as required, press the Save soft key. To return without saving the name and
number, press the Cancel soft key.
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Contacts/Directory: Adding a New Contact
11.5 Editing a Contact
You can edit the contacts in your own personal directory.
1. Access your personal directory contacts:
a. Press the
b. Use the
CONTACTS key. The directory menu is displayed.
left and right
arrow keys to select your Personal directory.
c. Either press the List soft key to display all the directory entries or start dialing the name to display only
matching entries.
d. Use the
up and down
arrow keys to scroll through the matching entries. To return to the start to match a
different directory selection, press the Clear soft key.
2. Locate the required entry.
3. Press the Details soft key.
4. Press the More soft key and then the Edit soft key.
· The menu now allows editing of the name and number. Use the
between number and name entry.
up and down
arrow keys to switch
· When the name has been entered as required, press the OK soft key.
· When the number has been are required, press the Save soft key.
· To exit without making any changes, press the Cancel soft key.
Notes
1. If you have been configured as a system phone user by the system administrator, then you can also add, edit, and
delete some external directory contacts.
· This only applies to external directory contacts entered locally into configuration of the system at which you
are logged in.
· External directory contacts imported by the system cannot be edited.
· However, if a local entry is created with the same name or number as an imported entry, the imported entry
is discarded in favor of the local one.
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11.6 Deleting a Contact
You can delete a contact from your own personal directory.
1. Access your personal directory contacts:
a. Press the
b. Use the
CONTACTS key. The directory menu is displayed.
left and right
arrow keys to select your Personal directory.
c. Either press the List soft key to display all the directory entries or start dialing the name to display only
matching entries.
d. Use the
up and down
arrow keys to scroll through the matching entries. To return to the start to match a
different directory selection, press the Clear soft key.
2. Locate the required entry.
3. Press the Details soft key.
4. Press the More soft key and then the Delete soft key.
Notes
1. If you have been configured as a system phone user by the system administrator, then you can also add, edit, and
delete some external directory contacts.
· This only applies to external directory contacts entered locally into configuration of the system at which you
are logged in.
· External directory contacts imported by the system cannot be edited.
· However, if a local entry is created with the same name or number as an imported entry, the imported entry
is discarded in favor of the local one.
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Chapter 12.
Call Log
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12. Call Log
This menu is accessed by pressing the
Call Log key. The call log you see is
a call log stored on the telephone system. If you login at another phone that
does this, your call log moves with you.
Your call log contains your 10 most recent answered calls, 10 most recent calls
you made and 10 most recent missed calls.
If configured by the system administrator, it can also include calls missed by
hunt groups of which you are a member.
The Call Log
· Making a Call
171
menu diagram shows a summary of the menu options.
73
· Viewing Call Details
· Deleting a Record
74
75
· Deleting All Records
75
· Add a Record to Your Contacts
76
Missed Calls
Missed calls are calls to you that you did not answer. Your system administrator can also configure if the log includes calls
presented to you but answered by someone else or by voicemail.
The Call Log button is illuminated when you have any new missed calls in your call log. The lamp is extinguished when
you have viewed the missed call in the call log or the record of that call is no longer in your call log.
Missed Group Call
If you are a member of any hunt groups, the system administrator can configure whether your missed calls log should
also include missed hunt groups calls. The hunt group does not necessarily have to have rung your phone. It will be
recorded as missed if it was presented to the hunt group and not answered by any of the members including you.
Notes
1. Centralized call log can be turned off by the system administrator 181 . In that case the call log is one stored by the
phone and is lost if the phone is reset. This guide only covers the centralized call log stored by the IP Office
telephone system.
2. The call log on other types of phones is a local call log maintained by that phone. It will not move with you when
you hot desk and it will be lost if the phone is restarted.
3. The redial function uses the outgoing call records stored in the call log.
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Call Log:
12.1 Using the Call Log
1. Access the call log.
a. Press the
CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the
left and right
arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the
up and down
arrow keys to scroll through the records.
2. Pressing OK will make a call to the number stored with the currently displayed record.
3. You can use the functions listed at the bottom of the display by pressing the soft key below the function name.
· Call 73
Make a call to the number stored in the currently displayed call log record.
· Details 74
Display more details about the current call log record. You can then also add the caller details to your personal
directory 76 if required.
· More
Switch between the different sets of available soft key functions.
· Delete 75
Deletes the current displayed record.
· Del All 75
Delete all the call log records, not just the current types of records being shown.
4. To exit the call log, press the PHONE/EXIT button.
12.2 Making a Call from the Call Log
You can use the call log to make calls to the number included in the currently selected call record.
1. Access the call log.
a. Press the
CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the
left and right
arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the
up and down
arrow keys to scroll through the records.
2. Press the Call soft key or OK to call the number displayed in the call record.
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12.3 Viewing Call Details
You can view additional details about the currently shown call.
1. Access the call log.
a. Press the
CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the
left and right
arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the
up and down
arrow keys to scroll through the records.
2. Press the Details soft key. The individual details of the currently selected call record are displayed.
3. Use the
up and down
arrow keys to scroll through the details. The possible values are:
· Time
The time of the call.
· Ring Time
How long the call rang.
· Name
The name of the caller if known.
· Number
The number of the caller if available.
· Reason
The type of call record, ie. Answered, Outgoing or Missed.
· Count
How many time a call of the same type, name and number has occurred. Only the details of the most recent
call are kept in your call log. However the count will indicate if the caller has rung or has been rung several
times.
4. While you are in the details of a call record, the soft key functions available are:
· Call
Call the number shown in the call record. You can also do this by pressing the OK button.
· +Contact
Add the name and number to your personal directory. You can edit the details before they are added.
· Back
Go back to the normal call screen to select another call record.
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Call Log: Viewing Call Details
12.4 Deleting a Record
You can delete the currently displayed call record. If the record is a missed hunt group call, the record is also deleted
from the call log of other users configured to see the same hunt group's missed calls.
1. Access the call log.
a. Press the
CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the
left and right
arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the
up and down
arrow keys to scroll through the records.
2. Press the More soft key.
3. Press the Delete soft key to delete the currently displayed call log record.
12.5 Deleting All Records
You can delete all call records from your call log. This action deletes all call log record types (Answered, Missed and
Outgoing), not just the type you are currently viewing. This action deletes your personal call records and any hunt
group call records.
1. Access the call log.
a. Press the
CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the
left and right
arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the
up and down
arrow keys to scroll through the records.
2. Press the More soft key.
3. Press the Del All soft key to delete all your call log records.
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12.6 Adding a Record to Your Contacts
You can add a name and number shown in your call log to your personal contacts.
1. Access the call log.
a. Press the
CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the
left and right
arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the
up and down
arrow keys to scroll through the records.
2. Press the Details soft key. The individual details of the currently selected call record are displayed.
3. Press the +Contact soft key.
4. Use the
up and down
arrow keys to switch between the name and number details for the new contact.
5. Using the telephone keypad and the Bksp soft key you can edit the name and the number.
6. When the name and number are set as required, press the Save soft key. To return without saving the name and
number, press the Cancel soft key.
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Chapter 13.
Voicemail
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13. Voicemail
If your telephone system includes a voicemail server, pressing the
MESSAGES button accesses a series of menus
referred to as "visual voice".[1] You can use these menus to playback messages and change various voicemail settings.
· Checking Messages
79
· Record and Send a Message
80
· Change Your Mailbox Greeting
81
· Select a Voicemail Email Mode
82
· Change Your Voicemail Code
· Turn Use of Voicemail On/Off
· Transfer to Voicemail
83
83
84
· Send a Call to Voicemail
84
By default voicemail is used to answer calls to you that have rung unanswered for your no answer time. It is also used to
answer calls when you have do not disturb enabled.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Check Messages: *17
Access mailboxes to check for messages.
· Voicemail On: *18
Allow voicemail to be used to answer calls.
· Voicemail Off: *19
Stop voicemail being used to answer calls.
· Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
· Voicemail Ringback Off: *49
Switch off ringback.
Notes
1. The system administrator can change the default operation of the MESSAGES button to access either visual voice
or a spoken voice prompts. That is a system wide setting that will affect all users. This guide assumes the default
operation of using visual voice.
13.1 Message Waiting Indication
The message lamp on your phone is used to indicate when you have new messages in your voicemail mailbox. The lamp
will remain lit until you have played each of the new messages.
The system administrator can also configure it so that you receive new message waiting indication for a hunt group or
hunt groups.
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Voicemail: Message Waiting Indication
13.2 Checking Messages
1. Press the
MESSAGES button.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
2. The visual voice menu is displayed. The numbers shown against the Listen option indicate the number of new, old
and saved messages in your mailbox.
· If the system administrator has configured you to receive message waiting indication for any hunt group
mailboxes, you can also use the
up and down
arrow keys to display the hunt group names and the
number of messages in those mailboxes.
3. Press the Select soft key.
4. Use the
up and down
arrow keys to select which messages (New, Old or Saved) that you want to listen to
and press Select. The details of the first message of that type are displayed.
5. You can use the
up and down
arrow keys to scroll through the messages.
6. Use the soft keys to control the playback actions:
· Listen / Pause
Start/stop playback of the currently displayed message.
· Delete
Delete the message.
· More
Switch between the different sets of available soft key functions.
· Save
Mark the message as saved. Saved messages are not normally automatically deleted.[1]
· Copy
Copy the message to another mailbox. The menu will prompt you to enter the destination number.
· Call
Call the person who left the message.
Notes
1. Automatic Message Deletion
By default, messages are automatically deleted a set time after being played. The delay depends on the particular
voicemail server (24 hours for embedded voicemail, 30 days for Voicemail Pro). For voicemail messages on a
Voicemail Pro system, the system administrator can customize the delay and can also apply automatic deletion
times to new and saved messages.
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13.3 Sending a Message
You can use visual voice to record and send a voicemail message to other users' mailboxes.
1. Press the
MESSAGES button.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
2. The visual voice menu is displayed.
3. Use the
up and down
arrow keys to scroll to the option Message.
4. Press the Select soft key or OK.
5. Enter the user to which you want to send the message.
6. Press the Message soft key.
7. When you are ready to start recording, press the Record soft key.
8. To stop recording, press the Stop soft key.
9. You can now use the following soft keys:
· Listen
Listen to the recording. You can use the Record option to record the message again.
· Submit
Send the message.
· More
Switch between the different sets of available soft key functions.
· Others
Add other extension numbers to which you want to send the message.
· Record
Record the message again.
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Voicemail: Sending a Message
13.4 Mailbox Greeting
While the voicemail system will play a generic greeting to caller, prompting them to leave a message, you can record
your own greeting.
1. Press the
MESSAGES button.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
2. The visual voice menu is displayed.
3. Use the
up and down
arrow keys to scroll to the option Greeting.
4. Press the Select soft key or OK.
5. Use the soft keys to listen to and record your mailbox greeting.
· Listen
Listen to the current greeting or the new greeting just recorded.
· Record
Record a new greeting. Note that the greeting must be at least 3 seconds long or the voicemail system will
discard it.
· More
Switch between the different sets of available soft key functions.
· Submit
Submit the new recording as your mailbox greeting.
· Delete
Delete your current mailbox greeting. The voicemail will use its default greeting.
Personal Greetings
Intuity voicemail allows a number of greeting to be recorded and then used for different call types (internal, external,
etc). These greetings are setup and recorded through the mailbox voice prompt interface or using the one-X Portal for IP
Office application.
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13.5 Email Mode
Voicemail email is a feature where emails are sent to your email address when your voicemail mailbox receives a new
voicemail message. The email can include the voicemail message as an attachment or it can be just an alert.
This option is only available if configured by your system administrator.
Through the visual voice menu you can change the mode of voicemail email operation.
1. Press the
MESSAGES button.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
2. The visual voice menu is displayed.
3. Use the
up and down
arrow keys to scroll to the option Email. This option is only available if your email
address has been set in your voicemail settings by the system administrator.
4. Press the Select soft key or OK.
5. The menu displays your current voicemail email mode setting. Use the
through the possible settings:
up and down
arrow keys to scroll
· Email Mode Off
Do not send any emails.
· Email Mode Copy
Send an email with a copy of the new voicemail message attached.
· Email Mode Fwd
Send an email with the new voicemail message attached and delete the message from the voicemail mailbox.
· Email Mode Alert
Send an email telling you there is a new message but do not attach a copy of the message.
6. When the required setting is displayed, press the Select soft key. To exit without changing the setting, press the
Exit soft key.
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Voicemail: Email Mode
13.6 Changing Your Voicemail Code
1. Press the
MESSAGES button.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
2. The visual voice menu is displayed.
3. Use the
up and down
arrow keys to scroll to the option Password.
4. Press the Select soft key or OK.
5. Enter your current password and press Done.
6. Enter the new password that you want to use.
· The new password must be at least 4 digits long.
· A series of numbers (for example 1234) or repeated numbers are not allowed.
7. Press Done.
13.7 Voicemail On/Off
You can control whether the telephone system uses voicemail to answer your unanswered calls. This does not switch off
your mailbox which you can still access to play existing messages and use other functions.
1. Press the
MESSAGES button.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
2. The visual voice menu is displayed.
3. Use the
up and down
arrow keys to scroll the display to the option Voicemail.
4. Press the Select soft key.
5. Press the On or Off soft key to change the setting.
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13.8 Transfer to Voicemail
When set to visual voice mode, the
user or group.
key can be used to transfer your current call to the voicemail mailbox of another
1. With the call connected, press the
key. You are still connected to the call and can continue talking.
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
· To transfer the call to the user or group's mailbox, press the Select soft key. The caller will hear a few
seconds of ringing and then the mailbox greeting.
· To exit the transfer menu, press the Exit soft key.
13.9 Send a Call to Voicemail
You can transfer a call targeted at you directly to voicemail.
1. If the call is not the current call on the display, use the
alerting call.
up and down
arrow keys to scroll the display to the
2. Press the >> double-arrow soft key.
3. Press the To VM soft key.
4. The call is redirected to voicemail.
13.10 Visual Voice
This menu option provides a route into visual voice if the MESSAGES key has not been setup to do that.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Visual Voice.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to Visual Voice.
5. Press the Select soft key.
· Depending on how your system is configured, you may be required to enter your voicemail password and then
press the Done soft key.
6. You will now see the visual voice menu
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Chapter 14.
Logging In/Out
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14. Logging In/Out
You may always use the same phone in the same location. However the telephone system provides a number of features
that allow you to use any phone on the system to make and receive your calls.
· Log In 87
You can login at any phone that you want to use. All your calls are then directed to that phone and your user
settings are applied to calls made and received. Your contacts and call log stored by the telephone system are
displayed by the phone.
· Any existing user of the phone is logged out while you are logged in.
· If you were logged in on another phone, you are logged out from that phone.
· If your phone system is in a Small Community Network 181 of phone systems, it may be possible to login at
extensions located on other phone systems in the network. Your system administrator will advise you if you
can remote hot desk and what features will still be available to you when you do.
· Log Out 87
When you log out from a phone (or are logged out by another user logging in), the telephone system may apply
several actions:
· If you have a normal default extension and no one else is logged in there, you return to being logged in on
that phone.
· If you remain logged out, you are treated the same as being on do not disturb except that all calls to you go
to voicemail if available.
· If you have a mobile twinned number, the system administrator can configure the system so that calls are still
presented to your mobile twin while you are logged out.
· Lock/Unlock 88
Separately from logging in and out, you can lock your phone settings. While locked, the phone can still be used to
answer your calls and can be used to make internal and emergency calls. However it cannot be used to make
external calls and your user settings cannot be accessed through the phones menus.
· You can set your phone to automatically lock itself after a period of inactivity.
· Default Extension
Each extension can be configured with a default user. If you are logged off from an extension, if you have a
default extension the system will automatically log you in at your default extension if it is not in use by another
user.
· Login Idle Period
Your system administrator can configure a timeout which will automatically log you out if you do not use the phone
in that time to make or answer a call.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Login: *35*N*P#
Login to a phone using your extension number (N) and login code (P).
· Log Out: *36
Log yourself out from the phone where you are currently logged in.
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Logging In/Out:
14.1 Logging In
When you login to a phone, you take control of that phone. Incoming calls for you are redirected to it phone and your
user information and settings are available. Any existing user on the phone is logged off when you login.
The method for logging in depends on the current state of the phone:
· Phone In Use 87
If the phone is already in use you can still login. The existing user will be logged out.
· Logged Out 87
If the phone has no current user,it displays NOT LOGGED IN.
· Unregistered Phone
If the phone is not registered with the phone system, the Enter Extension menu is displayed.
14.1.1 Logging In on a Phone Already in Use
You can login at a phone that is already in use by another user. The existing user is logged out.
1. If the phone is already in use:
· Press the Features soft key.
· Use the
up and down
arrow keys to scroll the display to the option Phone User.
· Press the Select soft key or the OK button or the
· Use the
up and down
right arrow key.
arrow keys to scroll the display to the option Login....
· Press the Select soft key or the OK button or the
right arrow key.
2. The login menu is displayed. Enter your extension number.
3. Press the Next soft key. Enter your login code.
4. Press the Done soft key.
14.1.2 Logging In on a Not Logged In Phone
This method is used to login at an extension where the previous user has logged out
user. You can recognize a phone in this state as it displays NOT LOGGED IN.
87
and the phone has no current
1. Press the Select soft key or the OK button.
2. The login menu is displayed. Enter your extension number.
3. Press the Next soft key. Enter your login code.
4. Press the Done soft key.
14.2 Logout
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option Logout.
5. Press the Select soft key or the OK button or the
right arrow key.
6. You will be logged out of the phone. The follow action will depend on several factors:
· If the phone does not have a default user, or the default user is currently logged on elsewhere, it displays
NOT LOGGED IN.
· If the phone has a default user and they are not current logged on elsewhere, they are automatically logged
back in.
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14.3 Lock
Rather than logging out, you can lock your phone. You can either lock your phone manually using the steps below or
have it automatically locked 89 after a period of phone inactivity.
When your phone is locked:
· It can only be used to make internal and emergency calls.
· None of the menus for your user settings can be accessed.
· To unlock the phone
89
requires your login code if you have configured a login code
90
.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Press the Select soft key or the OK button or the
right arrow key.
5. The phone is now locked as indicated by the display.
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Logging In/Out: Lock
14.4 Auto Lock
Rather than logging out, you can lock your phone. You can either lock your phone manually
have it automatically locked after a period of phone inactivity.
using the steps below or
88
When your phone is locked:
· It can only be used to make internal and emergency calls.
· None of the menus for your user settings can be accessed.
· To unlock the phone
89
requires your login code if you have configured a login code
90
.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
right arrow key.
arrow keys to scroll the display to the option Phone Screen Settings.
5. Press the Select soft key or the OK button or the
6. Use the
up and down
setting is in minutes.
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option Auto Lock. The (m) indicates that the
7. Press the Change soft key to change the setting or use the
left or right
arrow keys.
· Off
Do not use the inactivity timer.
· 1 / 5 / 30 / 60
Lock the phone after the indicated number of minutes.
8. Press the Done soft key.
14.5 Unlock
The message PHONE LOCKED indicates that the phone has been locked 88 . While locked, the phone can only be used
to make internal calls to other extensions and none of the phone and user menus can be accessed.
1. Press the Unlock soft key.
2. Enter your login code.
3. Press the Done soft key.
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14.6 Changing Your Login Code
You can change your own login code.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option Set Password.
5. Press the Select soft key or the OK button or the
right arrow key.
6. Enter your current login code if you already have one.
7. Press the Done soft key.
8. Enter your new password.
9. The password changed message will appear for a few moments.
14.7 Unregistering
This method of logging out will unregister the phone from the telephone system.
· WARNING
· In this state the phone cannot be used to make or answer any calls including emergency calls.
· It is strongly recommended that you do not use this option unless directly advised to do so by your system
administrator. To log out it is recommended that you use the preferred log out method 87 provided.
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Log Out....
3. Press the Select soft key.
4. Press the Log Out soft key.
5. The phone now displays the menu for unregistered phone log in.
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Chapter 15.
Redirecting Calls
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15. Redirecting Calls
This section looks at the different ways that you can redirect your calls to another phone.
· Follow Me 93
Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This
function can be used in two ways:
· Follow Me To
Set the follow me destination from your own phone.
· Follow Me Here
Set the follow me destination from the phone that you want to use.
· Forward 96
Forward calls to an internal or external number.
· Forward on Busy
Forward calls when you have reached the limit of the number of calls that the phone can present to you.
· Forward on No Answer
Forward calls if they have rung unanswered at your phone.
· Forward Unconditional
Immediately forward calls. Forwarding to voicemail can be selected as an option.
· Do Not Disturb 103
Redirect all calls to voicemail if available or otherwise to busy tone.
· Do not disturb exception numbers can be used to allow calls from specific numbers to ignore do not disturb.
· Twinning 105
Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either
phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile
twinning which twins your internal extension with an external number.
Method
Calls Redirected
Internal
Follow Me
External
Destination
Group
Internal
External
Voicemail
Follow Me To
Follow Me Here
Forward
Forward on Busy
Forward on No Answer
Forward Unconditional
Do Not Disturb
Twinning
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Redirecting Calls:
15.1 Follow Me
Follow me to is used to redirect your calls to another extension where you will be working.
The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user.
This allows you to share another person's phone without logging them off their phone.
The calls are still subject to all your user settings as if they were ringing at your phone.
All calls are redirected.
Follow Me To
Follow me to is the function used to enable follow me from your own phone.
Follow Me Here
Follow here the function used to enable follow me at the extension to which you want your calls redirected.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Follow Me Here: *12*N#
Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing
the short code.
· Follow Me Here Cancel: *13*N#
Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when
dialing the short code.
· Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just
*14# to cancel follow me.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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15.1.1 Follow Me To (Features Menu)
Using the user menu you can set and clear follow me to settings.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the menu to Forward.
3. Press the Select soft key or the
right arrow key.
4. Press the Select soft key or the
below is skipped.
right arrow key. If you already has a follow me to number set, the display
5. Dial the number of another user. When it matches a user their name is displayed. Alternatively use the Dir soft
key to select a user from the directory 66 .
· Save
Save the selected number as your follow me to destination. All calls to your extension number will be
redirected to that destination.
· Clear
Clear the currently selected or set number.
· Back
Go back to the previous menu.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
15.1.2 Follow Me (Status Menu)
If you have set a follow me destination for calls to your phone, you can clear or change the setting through the Status
menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Follow Me To.
· To clear the follow me to setting, press the Clear soft key.
· To change the destination of the setting, press the Edit soft key.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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Redirecting Calls: Follow Me
15.1.3 Follow Me Here (Features Menu)
You may be able to change follow me here using the Features menu.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the menu to Forward.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to Follow Me Here.
5. Press the Select soft key or the OK button or the
right arrow key.
· Use the menu to add or remove users.
· Use the
up and down
arrow keys to scroll through the names.
· To remove a user, press the Clear soft key.
· To add a user, press the Add soft key.
· Dial the number of another user. When it matches a user their name is displayed. Alternatively, use
the Dir soft key to select a user from the directory 66 .
· Press the Save soft key to set the follow me here.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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15.2 Forwarding Calls
Forwarding is used to redirect calls to another extension or an external number.
Forward Unconditional
Forward unconditional can be used to immediately redirect your calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls and or
hunt group calls can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional
destination. That number can be internal or external.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no
number is set, they use the same destination as set for forward unconditional.
· If you have voicemail enabled 83 , the telephone system will attempt to redirect forwarded calls to voicemail if
they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
· D = Diverting (Forwarding) Calls
A D is shown on your phone's display when you have forward unconditional enabled.
Forward on Busy
Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· Busy is defined has having no available call appearance buttons on which further calls can be presented.
· Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no
number is set, they use the same destination as set for forward unconditional.
· If you have voicemail enabled 83 , the telephone system will attempt to redirect forwarded calls to voicemail if
they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
Forward on No Answer
Forward on no answer redirect calls that have alerted your phone but have not been answered for some reason.
· By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
· Hunt group calls are not forwarded.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no
number is set, they use the same destination as set for forward unconditional.
· If you have voicemail enabled 83 , the telephone system will attempt to redirect forwarded calls to voicemail if
they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
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Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
· Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
· Switch Forward Unconditional Off: *02
· Include Hunt Group Calls in Forward Unconditional: *50
· Exclude Hunt Group Calls from Forward Unconditional: *51
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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15.2.1 Forward Unconditional (Status Menu)
You can clear or change your forward unconditional settings through the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Fwd Uncon.
· To switch off forward unconditional, press the Off soft key.
· To change the forwarding settings, press the Edit soft key.
· Use the
up and down
· Use the
arrow keys to scroll through the editing options.
left and right
arrow keys to switch the forwarding on or off.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are
External Only, External and Group, Non Group Calls and All Calls.
· Select edit to change the number to which calls are forwarded.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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15.2.2 Forward Unconditional (Features Menu)
You may be able to change your forward unconditional settings using the Features menu.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
PHONE key and then press
arrow keys to scroll the menu to Forward.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
up and down
right arrow key.
arrow keys to scroll the menu to Fwd Unconditional.
5. Press the Select soft key or the OK button or the
right arrow key. The screen displayed will vary depending on
whether you already have a destination set or are forwarding your calls to voicemail.
· No Number Set
· Number Set but Forward Unconditional Off
This menu appears if you already have set a destination number but have turned off forwarding.
· Press the On soft key to switch forward unconditional to the set number on. You can then continue as
below.
· Press the ToVMail soft key to switch forward unconditional to voicemail on. Your can then continue as
below.
· Number Set and Forward Unconditional On
Use the
up and down
arrow keys to scroll through the forwarding settings.
· Use the
up and down
arrow keys to scroll through the editing options.
· Use the
left and right
arrow keys to switch the forwarding on or off.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are
External Only, External and Group, Non Group Calls and All Calls.
· Select edit to change the number to which calls are forwarded.
· To Voicemail Set and On
Use the
up and down
arrow keys to scroll through the forwarding settings.
· Select Off to disable forwarding.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are External
Only, External and Group, Non Group Calls and All Calls.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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15.2.3 Forward On No Answer (Status Menu)
If your phone is set to forward on no answer
menu.
179 ,
you can clear or change the forward settings through the Status
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Fwd NoAns.
· To switch off forward on no answer, press the Off soft key.
· To change the destination of the setting, press the Edit soft key.
· Use the
up and down
arrow keys to scroll through the following menu options:
· Use the
left and right
arrow keys to switch forward on busy as on or off.
· Use the
left and right
arrow keys to switch forward on no answer on or off.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are All
Calls or External Calls Only.
· The forward destination is shown. Press the Change soft key to enter a new destination or clear the
destination.
· If the current destination is shown in ( ) brackets, that indicates that the forward unconditional
destination is being used as no specific forward on busy/no answer destination has been set.
Selecting Change will set a forward on busy/no answer destination, it will not change the forward
unconditional destination.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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15.2.4 Forward On Busy (Status Menu)
If your phone is set to forward on busy, you can clear or change the forward settings through the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Fwd OnBsy.
· To switch off forward on busy, press the Off soft key.
· To change the destination of the setting, press the Edit soft key.
· Use the
up and down
arrow keys to scroll through the following menu options:
· Use the
left and right
arrow keys to switch forward on busy as on or off.
· Use the
left and right
arrow keys to switch forward on no answer on or off.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are All
Calls or External Calls Only.
· The forward destination is shown. Press the Change soft key to enter a new destination or clear the
destination.
· If the current destination is shown in ( ) brackets, that indicates that the forward unconditional
destination is being used as no specific forward on busy/no answer destination has been set.
Selecting Change will set a forward on busy/no answer destination, it will not change the forward
unconditional destination.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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15.2.5 Forward On Busy/No Answer (Features Menu)
You may be able to use the Features menu to switch forward on no answer, forward on busy on or off.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
PHONE key and then press
arrow keys to scroll the menu to Forward.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
up and down
right arrow key.
arrow keys to scroll the menu to Fwd Busy/No Answer.
5. Press the Select soft key or the OK button or the
right arrow key. The options that appear will depend in
whether a valid forwarding destination has already been set:
· No Forwarding Destination Set
Forward on busy and forward on no answer cannot be used until either a forward unconditional or forward
busy/no answer destination is set.
· If no destination has been set, you are prompted to enter a number.
· Enter a number or press the Dir soft key to select a number from the directory
66
.
· When a number is set, press the Save soft key.
· The menu can now be used in the same way as if the number had already been set.
· Forwarding Destination Set
· Use the
up and down
arrow keys to scroll through the following menu options:
· Use the
left and right
arrow keys to switch forward on busy as on or off.
· Use the
left and right
arrow keys to switch forward on no answer on or off.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are All
Calls or External Calls Only.
· The forward destination is shown. Press the Change soft key to enter a new destination or clear the
destination.
· If the current destination is shown in ( ) brackets, that indicates that the forward unconditional
destination is being used as no specific forward on busy/no answer destination has been set.
Selecting Change will set a forward on busy/no answer destination, it will not change the forward
unconditional destination.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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15.3 Do Not Disturb
· When you are in 'do not disturb', you callers are redirected to voicemail if available or otherwise hear busy tone.
· The only people who can call you are those calling from numbers in your do not disturb exceptions list. Forwarding
can still be applied to these calls.
· Calls to any hunt group of which you are a member are not presented to you (unless you are the last available
member of the group).
· Enabling do not disturb will not affect any calls already being presented to your phone.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· N = No Calls (Do Not Disturb)
An N is shown on your phone's display when you have do not disturb enabled.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Switch Do Not Disturb On: *08
Set your phone to do not disturb.
· Switch Do Not Disturb Off: *09
Switch off do not disturb.
· Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of do not disturb exceptions.
· Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of do not disturb exceptions.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
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15.3.1 DND On/Off (Features Menu)
You can use the Features menu to switch do not disturb on or off. Enabling DND will not affect any calls already being
presented to your phone. Hunt group calls will also still be presented if you are the only available member of the group.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
left and right
PHONE key and then press
right arrow key.
arrow keys to change the setting or use the indicated soft key.
15.3.2 DND Off (Status Menu)
You can use the Status menu to switch off do not disturb.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. If necessary use the
up and down
PHONE key and then
arrow keys to scroll the menu to Do Not Disturb.
· To clear the do not disturb setting, press the Off soft key.
15.3.3 Do Not Disturb Exceptions
These numbers are used to indicate callers who you want to be allowed to call you as normal even when you have do not
disturb on. This does not include group calls which are not presented when you are in do not disturb.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to DND Exceptions.
5. Press the Select soft key or the OK button or the
right arrow key.
6. The menu will depend on whether any numbers are already set or not.
· No Numbers Set
· Press the Add soft key.
· Enter the number or press the Dir soft key to select a number from the directory
66
.
· When the number has been entered, press the Save soft key.
· Numbers Set
· Use the
up and down
arrow keys to scroll through the list of numbers. Numbers that contain an N or
X are using wildcards for a range of numbers. These are entered by the system administrator.
· Use the Add soft key to add a new number in the same way as if no numbers had been entered.
· use the Delete soft key to delete the number shown.
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15.4 Twinning
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system
administrator.
There are two methods of twinning supported, internal twinning
180
and mobile twinning
181 .
Internal Twinning
This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both
phones. You can also make your calls from either extension.
A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile
phone while moving around the building.
Your settings are applied to both phones. Similarly message waiting indication and voicemail access from either phone
will be to your mailbox.
If both your twinned phones are use contacts and call log stored on the phone system, the call logs and directory
contacts on each will be the same.
· T = Twinned
A T is shown on a phone's display if it is internally twinned with your phone. Calls to you will alert on both phones
and can be answered by you at either phone.
Mobile Twinning
Mobile twinning is twinning 181 where your calls ring at both your phone and at another number which can include an
external number. If you have been configured as a mobile twinning user, you can switch use of mobile twinning on or off
through the phone's menus and also change the number to which you are twinned.
Using the phone menus you can switch use of mobile twinning on/off and change the destination number for twinned
calls.
15.4.1 Mobile Twinning Control
This menu option is only available is you have been configured by the system administrator to be able to use mobile
twinning.
· The addition of a button set to the Twinning function is recommended, contact your system administrator. Such a
button allows you to transfer a call to your twinning destination, retrieve a call from the twinning destination and
access the menu options below to set the twinning destination number and switch twinning on/off.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the menu to Forward.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to Mobile Twinning.
5. Press the Select soft key or the OK button or the
right arrow key.
6. If no twinning number has been set, the menu will prompt you to enter a number.
7. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile
twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new
number.
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Chapter 16.
Groups
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16. Groups
Your system administrator can include you as a member of a group along with other users. Each group has its own
extension number which can be used as the destination for call.
When a call is presented to a group, it is presented to the available group members, either one at a time or all at the
same time, until answered by one of the members.
How long a group call will ring at each group member before being presented to the next member is controlled by the
group's own settings. Hunt groups also use voicemail and have their own settings for when an unanswered call should go
to the group's mailbox. For group calls, the hunt group's voicemail settings are used rather than your settings.
The system administrator can enable a number of hunt group menu options on your phone. Each option is enabled for a
selected hunt group or hunt groups of which you are a member:
· Enable/Disable Your Group Membership 108
When your membership of a hunt group is disabled, you no longer receive hunt group calls for that group. You are
still a member of the group and can re-enable your membership.
· Change the Hunt Group Service Status 110
Each hunt group can be in service, in night service or out of service. When in night service or out of service, the
groups calls are redirected to an alternate group or to voicemail.
· Change the Hunt Group Fallback Destination 110
These menus allow you to change the alternate groups used for the groups calls when it is in night service or out
of service status.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Night Service Status On: *20*N#
Set a hunt group into night service status by entering its extension number (N).
· Night Service Status Off: *21*N#
Take a hunt group out of night service status by entering its extension number (N).
16.1 Group Membership
Only the system administrator can change the groups of which you are a member. However, you can be provided with
options to enable or disable your group membership. While your membership of a group is disabled, you will not receive
any group calls for that group.
16.1.1 Group Membership On/Off (Status Menu)
If the system administrator has allowed you, you can enable/disable your membership of a group through the Status
menu. When your membership of a group is disabled you do not receive group calls for that group.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
status.
up and down
PHONE key and then
arrow keys to scroll the menu to the hunt group name and your current membership
3. Press the Enable or Disable soft key to change the status of your membership of that group.
Access Control
The system administrator is able to configure if you can access the Membership, State and Fallback options of a
group. If you are not configured for any groups then the Group menu is not shown.
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16.1.2 Group Membership On/Off (Features Menu)
You may be able to enable or disable your group membership for some of the groups to which you belong.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the menu to Group.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Press the Select soft key or the OK button or the
right arrow key.
5. Use the
up and down
arrow keys to scroll through the list of hunt groups you can configure. Use All Groups
for all the groups you can configure. The soft keys available will vary depending on whether a particular or all
groups is selected and the current state of the selection.
· All Groups
· Disable
Disable your membership of all groups.
· Enable
Enable your membership of all groups.
· Particular Group
· Change
Change your membership of the currently selected group.
· Done
Exit the menus.
Access Control
The system administrator is able to configure if you can access the Membership, State and Fallback options of a
group. If you are not configured for any groups then the Group menu is not shown.
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16.2 Group Service Status and Fallback
· Group Service Status
A hunt group can be in one of the following service modes:
· InServ = In Service
The groups operates a normal, distributing calls to available members of the group.
· Night = Night Service
The group is in night service mode. Calls are redirected to its night service fallback group if set
to voicemail if available.
113 ,
otherwise
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· OOS = Out of Service
The group is out of service. Calls are redirected to it out of service fallback group if set
voicemail if available.
113 ,
otherwise to
· Fallback Group
For the night service and out of service states, the hunt group can be configured with a fallback destination to
which its group calls are redirected. This destination is another hunt group. If no fallback destination is set, the
group's voicemail is used if available. Separate night service and out of service fallback destinations can be set for
the group.
Display Icon
· O = Out of Service
An O is shown on your phone's display when any of the groups of which you are enabled as a member is set to
night service mode. In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if
available.
Access Control
The system administrator is able to configure if you can access the Membership, State and Fallback options of a
group. If you are not configured for any groups then the Group menu is not shown.
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16.2.1 Changing the Group Service Status (Features Menu)
Using the Features menu you may be able to change the service status of some groups to which you belong.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the menu to Group.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to State.
5. Press the Select soft key or the OK button or the
right arrow key.
6. Use the
up and down
arrow keys to scroll through the list of hunt groups you can configure. Use All Groups
for all the groups you can configure. The soft keys available will vary depending on whether a particular or all
groups is selected and the current state of the selection.
· All Groups
· InServ = In Service
The groups operates a normal, distributing calls to available members of the group.
· Night = Night Service
The group is in night service mode. Calls are redirected to its night service fallback group if set
to voicemail if available.
113 ,
otherwise
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· OOS = Out of Service
The group is out of service. Calls are redirected to it out of service fallback group if set
voicemail if available.
113 ,
otherwise to
· Particular Group
· Change
Change the status of the selected group.
· Done
Exit the menus.
Access Control
The system administrator is able to configure if you can access the Membership, State and Fallback options of a
group. If you are not configured for any groups then the Group menu is not shown.
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16.2.2 Changing the Group Service Status (Status Menu)
If the system administrator has allowed you, you can change the service state of a group through the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
status.
up and down
PHONE key and then
arrow keys to scroll the menu to the hunt group name and your current membership
3. Select the required state using the soft keys:
· InServ = In Service
The groups operates a normal, distributing calls to available members of the group.
· Night = Night Service
The group is in night service mode. Calls are redirected to its night service fallback group if set
to voicemail if available.
113 ,
otherwise
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· OOS = Out of Service
The group is out of service. Calls are redirected to it out of service fallback group if set
voicemail if available.
113 ,
otherwise to
Access Control
The system administrator is able to configure if you can access the Membership, State and Fallback options of a
group. If you are not configured for any groups then the Group menu is not shown.
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16.2.3 Changing the Group Fallback
You may be able to use the Features menu to change the fallback group destination for some of the hunt groups of which
you are a member.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the menu to Group.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to Fallback.
5. Press the Select soft key or the OK button or the
right arrow key.
· Use the
up and down
arrow keys to scroll through the list of hunt groups you can configure. Use All
Groups for all the groups you can configure.
· Use the
settings.
left and right
arrow keys to switch between altering night service (NS) or out of service (OOS)
· The soft keys HGNS+, HGNS-, HGOS+ and HGOS- can be used to change the current status of the group.
These options are not shown if the system administrator has not enabled you to change the group's service
status.
6. When viewing a particular group, if it already has a fallback destination set the name of that group is shown on the
right.
7. To change the fallback destination, press the Change soft key.
8. Either dial the name of the hunt group or press the List soft key for all groups. The display will list all the
matching groups.
· Use the
up and down
arrow keys to scroll through the list of hunt groups.
· Select
Select the currently displayed hunt group as the fallback destination.
· Details
Display the details of the hunt group name and number.
· Clear
Return to entering the group name.
Access Control
The system administrator is able to configure if you can access the Membership, State and Fallback options of a
group. If you are not configured for any groups then the Group menu is not shown.
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Chapter 17.
Button Features
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17. Button Features
Those
buttons not configured by the system administrators as appearance
buttons can be used for other special features.
The button feature can be accessed by pressing the appropriate button.
However they can also be accessed through the Button Features section of the
Features menu (press the Features soft key and selecting Button Features).
The
up and down
arrow keys can then be used to scroll through the
programmed buttons. The associated button will briefly flash its red lamp.
The action of each button is normally set by the system administrator. However
you can also use the self-administer menu 116 to select and assign actions to
the buttons.
Button Lamps
The use of the button lamp or icon will depend on the action associated with the button.
Fixed Buttons
On all the phones, the programmable button features appear below the call appearance buttons. These cannot be
reprogrammed by the phone user.
17.1 Programming a Button
This process is used to select and apply a function to a feature key. It can be used to replace or delete existing
functions.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
keys to scroll the display to the option Self-Administer.
5. Press the Select soft key or the OK button or the
right arrow key.
6. Enter your login code.
7. Press the Done soft key.
8. The menu and
buttons can now be used in combination to select and apply functions to buttons.
9. Inspecting/deleting buttons:
a. Press a
buttons to see what function is currently programmed for that button.
b. To delete the function press Delete.To return to the menu press Back.
10.Programming a button:
a. Use the
Select.
up and down
keys to scroll the display to the function you want to apply to a button and press
b. If the function needs some data, for example an extension number or a number to dial, dial the number.
c. Press the
button to which you want the function applied.
d. If the button is already configured with a function, you will be prompted whether you want to replace the
existing function. To do so press Replace.
e. Press Back.
11.Repeat the process to program another button or press Back and then Exit to finish.
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Button Features: Programming a Button
17.2 Features
There are a wide range of actions that can be assigned to the buttons. This guide only includes details of those that you
can assign to a button using the self-administer 116 menu. Functions that can only be assigned by your system
administrator will be explained by the system administrator.
Some actions are not supported on all phones. However they may be set for users who hot desk between different types
of phone.
· Abbreviated Dial
· Drop
118
· Abbreviated Dial Prog
· Account Code Entry
· AD Suppress
· Group Paging
· Ringer Off
120
· Send All Calls
119
119
119
120
121
121
· Set Hunt Group Night Service
· Time of Day
119
· Directed Call Pickup
120
120
· Self Administer
118
· Call Park to Other Ext
· Directory
119
· Internal Auto Answer
118
118
· Call Pickup
· Flash Hook
· Headset Toggle
· Call Forwarding All
· Call Park
118
118
· Automatic Callback
· Break Out
118
119
· Timer
121
122
122
119
A self-administer button set with action data 1 can be used to the following functions onto programmable buttons:
· Abbreviated Dial
· Group
120
· CPark
119
118
· User
123
· Flash Hook
119
Some actions are not supported on all phones. However they may be set for users who hot desk between different types
of phone.
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17.2.1 Abbreviated Dial
This action can be used as a speed dial button. While setting up the button, enter the number you would like it to dial.
You can enter a partial number and complete the dialing after pressing the button. For example pre-program the button
with a particular international dialing code.
17.2.2 Abbreviated Dial Program
This function is not supported on 1600 Series phones.
17.2.3 Account Code Entry
This action can be setup with or without an account code.
If the button is setup with an account code, that account code is applied to the current call when the button is pressed.
If the button is setup without an account code, pressing the button will display the enter account code
54
menu.
17.2.4 AD Suppress
This action can be used to suppress the display of numbers that you dial. When the action is enabled, any numbers that
you dial are displayed as s characters.
When on, the button's green lamp is lit. Pressing the button again toggles the action on or off.
17.2.5 Automatic Callback
A button with this action can be used to set a callback on a user who does not answer. After ring the user, press the
button. When the target user ends their next call, the system will ring you and then the targeted user.
When a callback has been set, the button's green lamp is lit. Pressing the button again cancels the callback.
17.2.6 Breakout
This action is useable within a Small Community Network 181 of IP Office systems. When the button is pressed, the menu
will allow selection of another IP Office system within the network. The number that you then dial will be output from that
IP Office system.
This feature is useful if you are able to hot desk to other IP Office systems within the network. While logged in on a
remote system, it will allow you to dial out from your home system as if still working there.
17.2.7 Call Forwarding All
A button with this action can be used to switch forwarding unconditional on/off.
If setup with a preset number, that number is used as the forwarding destination.
If setup without a number, when the button is pressed you will be asked to confirm your existing forward unconditional
destination number or to enter a new number.
The button's green lamp is lit when forwarding is enabled. The button can be pressed again to switch forward
unconditional off.
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Button Features: Features
17.2.8 Call Park
Button setup with this action can be used to park and unpark calls. The button can be setup with or without a park slot
number.
· When associated with a specific park slot number, the button will park and unpark calls from that park slot and
indicate when a call is parked in that park slot. See the table below.
· When not associated with a specific park slot number, the button will park calls by assigning them a park slot
number based on your extension number.
· If pressed while a call is connected, that call will be parked using a park slot number assigned by the system
based on your extension number.
· If pressed with no call connected, your phone will display details of your parked calls
Status
50
.
Button
- Calls Parked by Extension
Green flash.
- Call Parked by Other Extension
Red flash.
- No Parked Calls
Off.
17.2.9 Call Park to Other Ext
A button setup with this action can be used to park a call against another extension. The park slot number used will be
based on your extension number.
The button can be setup with a target user number or left blank for number entry when the button is pressed.
The button can be pressed again to unpark the call.
Status
Button
- Parked Call
Green flash.
- No Parked Call
Off.
17.2.10 Call Pickup
Answer a call currently ringing on the telephone system.
17.2.11 Directed Call Pickup
Answer a call ringing a user or hunt group.
The target user or group number from which to pickup a call can be set when the button is configured. If no number is
set, pressing the button will display a menu for number entry.
17.2.12 Directory
A button configured with this action will display your contacts directory when pressed.
17.2.13 Drop
This action is not supported on your phone as it emulates the
DROP key on the phone.
17.2.14 Flash Hook
A button configured for this action will send a hook flash signal to a currently connected analog line.
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17.2.15 Group
A button set to this function monitors the status of a hunt group queue. This is only supported for hunt groups with
queuing enabled. The user does not have to be a member of the group being monitored.
The button will indicate when the group has calls ringing (Green flash) and calls queued (Red flash). Queued means the
group has more calls waiting (not including calls ringing) than available group members.
17.2.16 Group Paging
A button configured with this action can be used to make a page call.
The button can be configured with the target user or group for the page. If configured with no number, pressing the
button will display a menu for number entry before making the page call.
17.2.17 Headset Toggle
This action is not supported on your phone as it emulates the
HEADSET key on the phone.
17.2.18 Internal Auto Answer
A button configured with this action can be used to switch internal auto-answer on or off.
Status
16XX/44XX/64XX
- On
Green on.
- Off
Off.
17.2.19 Ringer Off
A button configured with this action can be used to turn your phone's ringer on or off.
Status
16XX/44XX/64XX
- On
Green on.
- Off
Off.
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Button Features: Features
17.2.20 Self-Administer
A button configured for this action can be used to access the self-administer
functions onto programmable buttons:
· Abbreviated Dial
· Drop
118
· Abbreviated Dial Prog
· Account Code Entry
· AD Suppress
119
· Group Paging
· Ringer Off
120
· Send All Calls
119
119
119
120
121
121
· Set Hunt Group Night Service
· Time of Day
119
· Directed Call Pickup
120
120
· Self Administer
118
· Call Park to Other Ext
· Directory
· Flash Hook
· Internal Auto Answer
118
118
· Call Pickup
119
· Headset Toggle
· Call Forwarding All
· Call Park
118
118
· Automatic Callback
· Break Out
118
menu and assign any of the following
116
· Timer
121
122
122
119
A self-administer button set with the action data 1 can be used to the following functions onto programmable buttons:
· Abbreviated Dial
· Group
120
· CPark
119
118
· User
123
· Flash Hook
119
A self-administer button set with the action data 2 can be used to display basic telephone system information like the
software version and IP address.
17.2.21 Send All Calls
A button configured with this action can be used to switch do not disturb on or off.
Status
16XX/44XX/64XX
- On
Green on.
- Off
Off.
17.2.22 Set Hunt Group Night Service
A button configured with this action can be used to put a hunt group into or out of night service status.
The button cannot be used to override a hunt group put into night service by a time profile on the telephone system.
The button can be configured with a hunt group number or it can be left blank to toggle all groups of which you are a
member.
Status
16XX/44XX/64XX
- On
Green on.
- Off
Off.
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17.2.23 Time of Day
This action is not supported on your phone as it displays the time and date by default.
17.2.24 Timer
When a call is made or answered on a call appearance, the call appearance line can include a call timer. This is controlled
by the phone's Call Timer 136 setting.
During the call you may want to show or hide the call timer associated with the currently selected call appearance. For
example in order to see more of the caller ID information. Temporarily turning the call timer of the currently selected call
appearance on or off can be done using a Timer button.
Note that after the call, when the call appearance is next used, whether the timer is displayed or not to start with is
controlled again by the Call Timer 136 setting.
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Button Features: Features
17.2.25 User
Monitors whether another user's phone is idle or in use. The Telephone Number field should contain the users name
enclosed in double quotes. The button can be used to make calls to the user or pickup their longest waiting call when
ringing. On buttons with a text label, the user name is shown.
The actions performed when the button is pressed will depend on the state of the target user and whether they are local
or on a remote SCN system.
Phone
Action
Idle
Off
· Call the user.
Ringing
Red flash
· Displays an option to pickup the call.
On a Call
Red wink
(on with brief flashes)
· CALL
Initiates a call to the users.
· MESSAGE
Cause a single burst of ringing on the target phone. On some phones,
when they end their current call their phone will then display PLEASE
CALL and your extension number.
· VOICEMAIL
Call the user's voicemail mailbox.
· CALLBACK
Set an automatic callback.
· DROP
Disconnect the user's current call.
The following additional options may also be displayed:
If configured to be able to intrude on the user:
· Acquire
Take control of the call.
· Intrude
Intrude into the call, turning it into a 3-way conference.
If configured to be able to listen to the user:
· Listen
Start silent monitoring of the user's call.
DND
Red on
· The status shown for a logged out user without mobile twinning will depend on whether they have Forward
Unconditional enabled. If they have Forward Unconditional enabled the user is shown as idle. If they do not
have Forward Unconditional enabled they will show as if on DND.
· The status shown for a logged out user with mobile twinning will be as follows:
· If there are any calls alerting or in progress through the system to the twinned destination, the user status is
shown as alerting or in-use as appropriate. This includes the user showing as busy/in-use if they have such a
call on hold and they have Busy on Held enabled.
· If the user enables DND through Mobile Call Control or one-X Mobile client, their status will show as DND.
· Calls from the system direct to the user's twinned destination number rather than redirected by twinning will
not change the user's status.
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Chapter 18.
Phone Settings
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18. Phone Settings
Pressing the
MENU key accesses a menu that can be used to control various
phone settings. These are mainly settings stored by the phone rather than user
settings that move with you.
The Phone A-Menu diagram
General
170
shows a summary of the menu options.
Display Controls
· Mobile Twinning
· Withhold Number
· Redial Mode
· Brightness
127
· Contrast
127
135
135
· Call Timer Display
128
· Backup/Restore
· Language
· En-Bloc Dialing
· Display Name
· Auto Lock
129
137
138
· A-Menu Auto Exit
130
136
138
· Exit Menu Timer (Auto Return)
139
Sounds
Ringer Controls
· Button Clicks
· Error Tones
· Disabling the Ringer
141
· Visual Alerting
141
· Ringer Volume
· Handset Volume
141
· Coverage Ring
· Headset Volume
141
· Ring Sound
· Speaker Volume
142
· Ringer Volume
· Automatic Gain Control
· Default Audio Path
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132
· Audible Alerting
141
142
131
132
132
133
134
· Internal Auto Answer
134
142
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Phone Settings:
18.1 Mobile Twinning
This menu option is only available is you have been configured by the system administrator to be able to use mobile
twinning.
· The addition of a button set to the Twinning function is recommended, contact your system administrator. Such a
button allows you to transfer a call to your twinning destination, retrieve a call from the twinning destination and
access the menu options below to set the twinning destination number and switch twinning on/off.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
PHONE key and then press
arrow keys to scroll the menu to Forward.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
up and down
right arrow key.
arrow keys to scroll the menu to Mobile Twinning.
5. Press the Select soft key or the OK button or the
right arrow key.
6. If no twinning number has been set, the menu will prompt you to enter a number.
7. When a number has been entered, you can access the Enable and Disable soft keys to turn use of mobile
twinning on or off. The Clear soft key removes the existing twinning number in order to allow entry of a new
number.
18.2 Withhold Number
You can select to withhold your number on external calls. Note that this option may not be supported in all situations. It
may depend on the configuration of your phone system and options supported by your telephone line provider.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
5. Use the
left or right
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
menu keys to scroll the menu to Withhold Number.
arrow keys to change the current setting or press the indicated soft key.
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18.3 Redial Mode
You can select whether your phone uses the redial list or last call redial mode.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
up and down
PHONE key and then press
right arrow key.
arrow keys to scroll the menu to Redial Action.
5. The current mode, List or One is displayed.
· List
If this mode is selected, pressing the Redial will display a menu of the 10 most recent outgoing calls in your
call log. You can select the call that you want to redial and perform a number of other functions.
· One
If this mode is selecting, pressing Redial will immediately repeat the most recent outgoing call in your call
log. None of the other redial function will be accessible.
6. Use either the Change soft key or the
left or right
arrow keys to change the mode.
7. When the required mode is displayed, press the Done soft key.
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Phone Settings: Redial Mode
18.4 En-Bloc Dialing
By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system
and starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except
by ending the call and starting again. Also if you pause dialing for too long the phone system may think that you have
finished dialing and will attempt to connect the call using only the digits you have completed dialing so far.
En-bloc dialing allows you to compose and edit the number to dial on your phone's display before it is sent to the phone
system to be dialed.
Through the phone's menus you can select whether you want to use traditional or en-bloc dialing when making calls. Your
chosen setting is then applied whenever you are using a phone that supports en-bloc dialing.
You can enable or disable your en-bloc dialing setting through the phone's Features menu.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
5. Use the
left and right
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option En-Bloc Dial.
arrow keys to change the setting or use the indicated soft key.
18.5 Erase Options
1400 Series only
The A-menu accessed by pressing the
key can be used to set a number of phone options specific to the phone. You
can use the Erase menu to reset those options back to their defaults.
1. Press the
MENU button.
2. Use the
up and down
arrow keys to locate the option Advanced.... Press the Select soft key.
3. Use the
up and down
arrow keys to locate the option Erase. Press the Select soft key.
4. Use the
up and down
arrow keys to select which settings you want to erase.
· Contacts
This options is not used as the contacts are stored by the telephone system.
· Call Log
This option is not used as your call log is stored by the telephone system.
· Options
This option is used to reset other settings set through the phone's A-menu.
· Language
This option is not used as your language selection is stored by the telephone system.
· All
Will only be applied to your A-menu options.
5. Press the Erase soft key.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
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18.6 Auto Lock
Rather than logging out, you can lock your phone. You can either lock your phone manually
have it automatically locked after a period of phone inactivity.
using the steps below or
88
When your phone is locked:
· It can only be used to make internal and emergency calls.
· None of the menus for your user settings can be accessed.
· To unlock the phone
89
requires your login code if you have configured a login code
90
.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
right arrow key.
arrow keys to scroll the display to the option Phone Screen Settings.
5. Press the Select soft key or the OK button or the
6. Use the
up and down
setting is in minutes.
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option Auto Lock. The (m) indicates that the
7. Press the Change soft key to change the setting or use the
left or right
arrow keys.
· Off
Do not use the inactivity timer.
· 1 / 5 / 30 / 60
Lock the phone after the indicated number of minutes.
8. Press the Done soft key.
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Phone Settings: Auto Lock
18.7 Ringer Controls
This section covers controls for adjusting the ringing used by your phone.
· Switch the Ringer On/Off
131
· Flash the message lamp for calls (Visual Alerting)
· Audible Alerting On/Off
· Coverage Ring
· Ring Sound
132
132
132
133
· Ring Volume
134
· Internal Auto Answer
134
Calls are presented with a number of different ring patterns.
· Internal Calls: Repeated single ring.
· External Calls: Repeated double ring.
· Ringback/Return Calls: Repeated single-ring followed by two short rings.
This type of ring is used for calls that are returning to your phone. For example, a call that you put on hold and
which is returning due to being left on hold too long.
· Coverage Ring: Variable
You can also adjust the ringing used for call coverage and bridged appearance buttons. See Coverage Ring
The options are normal ringing, an abbreviated ring (a non-repeated single ring) or no ring.
132 .
· Attention Ring: Variable
The system administrator can adjust the ring used for new calls when you are already talking to a caller. The
options are an abbreviated ring (a non-repeated single ring) or no ring.
· For calls alerting on a call coverage or bridged appearance button when you are already on a call, the shorter
of the coverage ring or attention ring settings is used.
The system administrator can also adjust the when ringing is used for each specific appearance button. The ringing can
be immediate, delayed for a set time or off.
18.7.1 Disabling the Ringer
This option can be used to turn off the ringer for all calls. If set to no ring, this disables both the phones audible alerting
132 and visual alerting 132 settings.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to Disable Ringer.
5. Press the Change soft key to change the setting. Selecting On will turn the ringer off.
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18.7.2 Visual Alerting
The message waiting lamp at the top-right corner of the phone can also be used to indicate when you have a call alerting
your phone. The lamp is flashed to indicate a call waiting to be answered.
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Call Settings....
3. Press the Select soft key.
4. Use the
up and down
5. Use the
left and right
arrow keys to locate the option Visual Alerting.
arrow keys or press the On/Off soft key to change the setting.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
18.7.3 Audible Alerting
The phone's audible ringer can be switched off. Unlike disabling the ringer
affect the visual alerting 132 .
1. Press the
2. Use the
131 ,
this only affect the ring and does not
MENU button.
up and down
arrow keys to locate the option Call Settings....
3. Press the Select soft key.
4. Use the
up and down
5. Use the
left and right
arrow keys to locate the option Audible Alerting.
arrow keys or press the On/Off soft key to change the setting.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
18.7.4 Coverage Ring
If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) 132 that
should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated
ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If
you already have a connected call in progress, the shorter of your coverage ring and the system administrator set
attention ring settings is used.
This is a user setting which will move with you if you hot desk another phone.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the menu to Coverage Ring.
5. Press the Change soft key to change the setting.
· Ring
Use normal ringing.
· Abbr
Use a single non-repeated ring (abbreviated ring).
· Off
No ring.
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Phone Settings: Ringer Controls
18.7.5 Ring Sound
Calls are presented with a number of different ring patterns.
· Internal Calls: Repeated single ring.
· External Calls: Repeated double ring.
· Ringback/Return Calls: Repeated single-ring followed by two short rings.
This type of ring is used for calls that are returning to your phone. For example, a call that you put on hold and
which is returning due to being left on hold too long.
· Coverage Ring: Variable
You can also adjust the ringing used for call coverage and bridged appearance buttons. See Coverage Ring
The options are normal ringing, an abbreviated ring (a non-repeated single ring) or no ring.
132 .
· Attention Ring: Variable
The system administrator can adjust the ring used for new calls when you are already talking to a caller. The
options are an abbreviated ring (a non-repeated single ring) or no ring.
· For calls alerting on a call coverage or bridged appearance button when you are already on a call, the shorter
of the coverage ring or attention ring settings is used.
The system administrator can also adjust the when ringing is used for each specific appearance button. The ringing can
be immediate, delayed for a set time or off.
You can adjust the sound of the ring used by the phone.
1. Press the
MENU button.
2. Press the Select soft key.
3. Use the
up and down
· Use the
arrow keys to locate the option Personalized Ringing. Press the Select soft key.
up and down
arrow keys to scroll through the different available ring patterns.
· Press the Play soft key to repeat the currently display ring pattern.
· To make the currently displayed ring pattern the selected ring pattern for the phone press the Save soft key.
· To leave the menu without making any changes press the Cancel soft key.
4. When completed, press the Done soft key.
5. Press the Exit soft key to exit the menus.
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18.7.6 Ringer Volume
You can adjust the ringer volume while the phone is idle or while it is ringing.
1. With the phone idle or ringing, press the
key.
2. Use the + plus and – minus keys to adjust the volume.
3. The display will return to normal after a few seconds.
18.7.7 Internal Auto Answer
You can select to have internal calls automatically connected if you are not already on a call. The call will be connected,
after the phone gives a brief tone, using either the phone's speaker or the headset as set by the phone's audio path
setting 142 .
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Call Settings....
3. Press the Select soft key.
4. Use the
up and down
arrow keys to locate the option Internal Auto-Answer.
5. Press the Change soft key to change the setting.
This function can be assigned to a feature button 116 configured with the Internal Auto Answer
lamp will indicate when internal auto answer is on.
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action. The button
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Phone Settings: Ringer Controls
18.8 Display Controls
This section covers controls for adjusting the phones display and the information shown on the display.
· Display Brightness 135
Adjust the brightness of the display.
· Display Contrast 135
Adjust the contrast of the display.
· Call Timer 136
Adjust whether the ring/call time is displayed for calls on appearance buttons.
· Show Last Call Duration 136
Display the duration of a call for a few seconds after the call is ended.
· Display Language 137
Select the language used for the phones menus.
· Display Name 138
Change the information displayed by the phone when it is not in use.
· A-Menu Auto Exit 138
Automatically exit the A-menu screens when a new call alerts your phone.
· Show Waiting Calls 139
If, when already on a call, there is another call waiting to be answered, automatically toggle the call information
displayed between details of the current call and those of the waiting call.
· Exit Menu Inactivity Timer (Auto Return) 139
Return to the normal call display after a period of inactivity in a menu.
18.8.1 Display Brightness
1. Press the
MENU button.
2. Press the Select soft key.
3. Press the Select soft key.
4. Use the
up and down
arrow keys to adjust the brightness as required.
5. When completed, press the Done soft key.
6. Press the Exit soft key to exit the menus.
18.8.2 Display Contrast
1. Press the
MENU button.
2. Press the Select soft key.
3. Use the
up and down
arrow keys to locate the option Contrast.
4. Press the Select soft key.
5. Use the
left and right
arrow keys to adjust the brightness as required.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
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18.8.3 Call Timer Display
When you have calls alerting on appearance buttons, the phone can include a timer in the appearance details shown on
the display. The timer shows how long the call has been alerting and, if you answer the call, resets to show how long the
call has been connected. The timer will also show how long a call has been on hold when you hold the call.
You can turn the timer display on or off. Turning it off provides more space for other call details on the display.
· For the currently selected call appearance, the call timer display can be temporarily turned on or off using a
programmable button set to the Timer 122 function.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
5. Use the
left and right
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option Call Timer.
arrow keys to change the setting or use the indicated soft key.
18.8.4 Last Call Duration Display
As an alternate to call timer
it is ended.
136
display, you can have the phone briefly (4 seconds) display the duration of the call after
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
PHONE key and then press
arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the
3. Use the
right arrow key or press the
right arrow key.
arrow keys to highlight Show Last Call Duration.
4. Press Change to change the setting between On or Off.
5. Press the Save soft key.
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Phone Settings: Display Controls
18.8.5 Display Language
The system administrator can configure which languages are available for use by the phone for its own menus. Up to 5
languages can be made available.
Though the phone's menu you can select which of those languages the phone should use.
Note that many of the messages displayed on the phone use text sent from the telephone system. They will use the
default language of the telephone system unless the system administrator has set you to use a specific language
supported by the phone system.
Phone Languages
·
·
·
·
·
·
·
·
·
·
Telephone System Languages
Dutch
English
French
French (Canadian)
German
Italian
Portuguese (Brazilian)
Russian
Spanish (Castilian)
Spanish (Latin American)
1. Press the
2. Use the
·
·
·
·
·
·
·
·
Danish
Dutch
English (UK)
English (US)
Finnish
French
French (Canadian)
German
·
·
·
·
·
·
·
·
Italian
Norwegian
Portuguese
Portuguese (Brazilian)
Russian
Spanish (Castilian)
Spanish (Latin American)
Swedish
MENU button.
up and down
arrow keys to locate the option Advanced.
3. Press the Select soft key.
4. Use the
up and down
arrow keys to locate the option Language.
5. Press the Select soft key.
6. Use the
up and down
arrow keys scroll through the different languages available.
7. To select the language currently displayed, press the Select soft key or OK.
8. When completed, press the Done soft key.
9. Press the Exit soft key to exit the menus.
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18.8.6 Display Name
You can select what information is displayed on the top line of the phone display when the phone is idle.
Normal idle phone display showing
extension number, time and date.
Optional idle phone display showing
extension number and name.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
right arrow key.
arrow keys to scroll the display to the option Phone Screen Settings.
5. Press the Select soft key or the OK button or the
4. Use the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
up and down
right arrow key.
arrow keys to scroll the display to the option Display Name.
5. Press the Change soft key to change the setting or use the
left or right
arrow keys.
· Off
Display your extension number and the date and time on the phone when it is idle.
· On
Display your extension number and name on the phone when it is idle.
6. Press the Done soft key.
18.8.7 A-Menu Auto Exit
The Show Phone Screen option only applies to the A-menu screens accessed when you press the
key. If the option
is on, if you receive a call while in the A-menu, the phone will automatically exit the menus and display the call details.
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Call Settings....
3. Press the Select soft key.
4. Use the
up and down
5. Use the
left and right
arrow keys to locate the option Show Phone Screen.
arrow keys or press the On/Off soft key to change the setting.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
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Phone Settings: Display Controls
18.8.8 Show Call Waiting
By default, when you are connected on a call, the display will show details of that call. In order to see details of a another
call such as a held call or a waiting call you need to scroll the display using the up and down arrow buttons.
Using the Show Call Waiting option, you can select to have the current call display automatically toggle between details
of the current call and the waiting call display.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
up and down
right arrow key.
arrow keys to scroll the display to the option Phone Screen Settings.
5. Press the Select soft key or the OK button or the
4. Use the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option Show Waiting Call.
5. Press the Change soft key to change the setting or use the
left or right
arrow keys.
· Off
Show details of the current call only.
· On
Automatically toggle the display between details of the current call and the waiting call.
6. Press the Done soft key.
18.8.9 Inactivity Timer (Auto Return)
You can set a timer which will return the phone to its normal call display after a set period of phone inactivity. By default
the phone will be set to auto return after 60 seconds.
Note that the timer is not applied to all menus. For example it is not applied to the A-menu and to the visual voice menu.
It is also not applied to the System Admin section of the Features menus.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
up and down
up and down
right arrow key.
arrow keys to scroll the display to the option Phone Screen Settings.
5. Press the Select soft key or the OK button or the
4. Use the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
4. Use the
right arrow key or press the
right arrow key.
arrow keys to scroll the display to the option Auto Return (s).
5. Press the Change soft key to change the setting or use the
left or right
arrow keys.
· Off
Do not use the inactivity timer.
· 30 / 60
Apply the inactivity timer after the selected number of seconds.
6. Press the Done soft key.
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18.9 Volume and Sound
This section covers controls that relate to the various sounds that your phone uses and to the volume. These are in
addition to the ringer controls 131 available.
· Button Click 141
Turn the phone menu key click on or off.
· Error Tones 141
Turn the phone menu error tones on or off.
· Ringer Volume 141
Adjust the volume of the ringer used by the phone.
· Handset Volume 141
Adjust the incoming call volume heard through the phone's handset.
· Headset Volume 141
Adjust the incoming call volume heard through a headset attached to the phone.
· Speaker Volume 142
Adjust the incoming call volume heard through the phone's speaker.
· Automatic Gain Control 142
Switch automatic gain control on or off.
Note
The system administrator can set your phone to reset its volume after each call.
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Phone Settings: Volume and Sound
18.9.1 Button Clicks
While using the phone menus, the phone can provide a key press confirmation click sound. This can be turned off if it is
annoying.
1. Press the
MENU button.
2. Press the Select soft key.
3. Use the
up and down
4. Use the
left and right
arrow keys to locate the option Button Clicks.
arrow keys or press the On/Off soft key to change the setting.
5. When completed, press the Done soft key.
6. Press the Exit soft key to exit the menus.
18.9.2 Error Tones
1. Press the
MENU button.
2. Press the Select soft key.
3. Use the
up and down
4. Use the
left and right
arrow keys to locate the option Error Tone.
arrow keys or press the On/Off soft key to change the setting.
5. When completed, press the Done soft key.
6. Press the Exit soft key to exit the menus.
18.9.3 Ringer Volume
You can adjust the ringer volume while the phone is idle or while it is ringing.
1. With the phone idle or ringing, press the
key.
2. Use the + plus and – minus keys to adjust the volume.
3. The display will return to normal after a few seconds.
18.9.4 Handset Volume
While talking via the handset, you can adjust the volume of the incoming call.
1. With the call connected on the handset, press the
key.
2. Use the + plus and – minus keys to adjust the volume.
3. The display will return to normal after a few seconds.
18.9.5 Headset Volume
While talking via the headset, you can adjust the volume of the incoming call.
1. With the call connected on the headset, press the
key.
2. Use the + plus and – minus keys to adjust the volume.
3. The display will return to normal after a few seconds.
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18.9.6 Speaker Volume
While talking handsfree via the phone's speaker, you can adjust the volume of the incoming call.
1. With the call connected on the speaker, press the
key.
2. Use the + plus and – minus keys to adjust the volume.
3. The display will return to normal after a few seconds.
18.9.7 Automatic Gain Control
When using automatic gain control (AGC), the phone tries to maintain a constant audio level even if the incoming call
changes between loud and quiet.
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Advanced.
3. Press the Select soft key.
4. Use the
up and down
arrow keys to locate the option Audio.
5. Press the Select soft key.
· Use the
up and down
automatic gain control.
arrow keys to switch between the Handset, Headset or Speaker settings for
· To change a setting, use the
left and right
arrow keys or press the On/Off soft key.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
18.9.8 Default Handsfree Audio Path
By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's
speaker while you speak via the phone's microphone.
If you have a headset attached, you can change the phone's behavior so the audio is played through the headset by
default rather than the speaker.
1. Press the
2. Use the
MENU button.
up and down
arrow keys to locate the option Call Settings....
3. Press the Select soft key.
4. Use the
up and down
5. Use the
left and right
arrow keys to locate the option Audio Path.
arrow keys or press the Change soft key to change the setting.
6. When completed, press the Done soft key.
7. Press the Exit soft key to exit the menus.
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Phone Settings: Volume and Sound
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Chapter 19.
Status Menu
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19. Status Menu
The Status menu is not always visible. It is shown when you have any special
call routing features active. For example do not disturb switched on.
It is also shown if the system administrator has given you the rights to change
the status of your hunt group memberships or to change the service status of
the hunt groups.
A summary of the menu options is shown in the Status Menu diagram
· Switching mobile twinning off
· View and unpark parked calls
150
150
· Clear or change a follow me to setting
· Switch off do not disturb
146
146
· Clear or change forward unconditional
148
· Clear or change forward on no answer
148
· Clear or change forward on busy
147
· Clear or change follow me here settings
· Change hunt group membership status
· Change hunt group service status
· View System Alarms
169 .
147
149
149
150
19.1 Do Not Disturb
You can use the Status menu to switch off do not disturb.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. If necessary use the
up and down
PHONE key and then
arrow keys to scroll the menu to Do Not Disturb.
· To clear the do not disturb setting, press the Off soft key.
19.2 Follow Me To
If you have set a follow me destination for calls to your phone, you can clear or change the setting through the Status
menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Follow Me To.
· To clear the follow me to setting, press the Clear soft key.
· To change the destination of the setting, press the Edit soft key.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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Status Menu: Follow Me To
19.3 Follow Me Here
If other users has a follow me set to you phone, you can clear or change the setting through the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
each user.
PHONE key and then
arrow keys to scroll the menu to Follow Me Here. There will be a separate entry for
· To clear the follow me to setting, press the Clear soft key.
· To change the destination of the setting, press the Edit soft key.
· Use the menu to add or remove users.
· Use the
up and down
arrow keys to scroll through the names.
· To remove a user, press the Clear soft key.
· To add a user, press the Add soft key.
· Dial the number of another user. When it matches a user their name is displayed. Alternatively, use
the Dir soft key to select a user from the directory 66 .
· Press the Save soft key to set the follow me here.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
19.4 Forward On Busy
If your phone is set to forward on busy, you can clear or change the forward settings through the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Fwd OnBsy.
· To switch off forward on busy, press the Off soft key.
· To change the destination of the setting, press the Edit soft key.
· Use the
up and down
arrow keys to scroll through the following menu options:
· Use the
left and right
arrow keys to switch forward on busy as on or off.
· Use the
left and right
arrow keys to switch forward on no answer on or off.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are All
Calls or External Calls Only.
· The forward destination is shown. Press the Change soft key to enter a new destination or clear the
destination.
· If the current destination is shown in ( ) brackets, that indicates that the forward unconditional
destination is being used as no specific forward on busy/no answer destination has been set.
Selecting Change will set a forward on busy/no answer destination, it will not change the forward
unconditional destination.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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19.5 Forward On No Answer
If your phone is set to forward on no answer
menu.
179 ,
you can clear or change the forward settings through the Status
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Fwd NoAns.
· To switch off forward on no answer, press the Off soft key.
· To change the destination of the setting, press the Edit soft key.
· Use the
up and down
arrow keys to scroll through the following menu options:
· Use the
left and right
arrow keys to switch forward on busy as on or off.
· Use the
left and right
arrow keys to switch forward on no answer on or off.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are All
Calls or External Calls Only.
· The forward destination is shown. Press the Change soft key to enter a new destination or clear the
destination.
· If the current destination is shown in ( ) brackets, that indicates that the forward unconditional
destination is being used as no specific forward on busy/no answer destination has been set.
Selecting Change will set a forward on busy/no answer destination, it will not change the forward
unconditional destination.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
19.6 Forward Unconditional
You can clear or change your forward unconditional settings through the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Fwd Uncon.
· To switch off forward unconditional, press the Off soft key.
· To change the forwarding settings, press the Edit soft key.
· Use the
up and down
· Use the
arrow keys to scroll through the editing options.
left and right
arrow keys to switch the forwarding on or off.
· Use the
left and right
arrow keys to select which calls should be forwarded. The options are
External Only, External and Group, Non Group Calls and All Calls.
· Select edit to change the number to which calls are forwarded.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
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Status Menu: Forward Unconditional
19.7 Forwarded Here
This option allows you to see the names of users who are currently forwarding calls to you. It includes forward
unconditional, forward on no answer and forward on busy. A separate entry is shown for each user.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
PHONE key and then
arrow keys to scroll the menu to Fwd To Here.
Access Control
The system administrator is able to configure whether you can access the Forward and Follow Me menu and status
options.
19.8 Group Membership
If the system administrator has allowed you, you can enable/disable your membership of a group through the Status
menu. When your membership of a group is disabled you do not receive group calls for that group.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
status.
up and down
PHONE key and then
arrow keys to scroll the menu to the hunt group name and your current membership
3. Press the Enable or Disable soft key to change the status of your membership of that group.
19.9 Group Service Status
If the system administrator has allowed you, you can change the service state of a group through the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
status.
up and down
PHONE key and then
arrow keys to scroll the menu to the hunt group name and your current membership
3. Select the required state using the soft keys:
· InServ = In Service
The groups operates a normal, distributing calls to available members of the group.
· Night = Night Service
The group is in night service mode. Calls are redirected to its night service fallback group if set
to voicemail if available.
113 ,
otherwise
· A hunt group can also be put into and out of night service automatically by the telephone system using a
time profile. If that is the case, the night service state cannot be overridden using manual controls.
· OOS = Out of Service
The group is out of service. Calls are redirected to it out of service fallback group if set
voicemail if available.
113 ,
otherwise to
Access Control
The system administrator is able to configure if you can access the Membership, State and Fallback options of a
group. If you are not configured for any groups then the Group menu is not shown.
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19.10 Mobile Twinning
If you have been configured as a mobile twinning user, you can use the status menu to switch mobile twinning mode off.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. If necessary use the
up and down
PHONE key and then
arrow keys to scroll the menu to Mobile Twinning.
· To clear the setting, press the Off soft key.
19.11 Parked Calls
While parked calls are parked on the telephone system and can be unparked by any other user, the parked call indication
is sent to a particular extension. If there are any calls parked against your phone, you can view and unpark them using
the Status menu.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
PHONE key and then
2. If you have any parked calls, the Parks option is displayed. The option is not present if you do not have calls
parked against your extension.
3. Press the Details soft key.
4. Use the
up and down
arrow keys to scroll through the parked calls.
5. To unpark a particular call, press the CPkUp soft key.
19.12 System Alarms
If you have been configured as a system administrator (also called a system phone user), an S on the phone's display
indicates a system alarm message. While you are not expected to be able to fix the error causing the alarm, the error
message allows you to report the problem to your system maintainer.
· Memory Card Failure
There is a problem with one of the memory cards used by the telephone system. Selecting Admin will take you to
the system administration menu where you can check the status of the memory cards 160 .
· Expansion Failure
There is a problem with one of the external expansion modules attached to the telephone system.
· Voicemail Failure
The voicemail system is not available.
· Voicemail Almost Full
The voicemail system is nearly out of storage space for any more messages, prompts and recordings.
· Voicemail Full
The voicemail system cannot store any more messages, prompts and recordings.
· Licence Key Failure
There is a problem with the memory card used to license features and applications.
· System Boot Error
The telephone system has encountered an error while restarting.
· Corrupt Date/Time
There is an error in the date or time being used by the system. Selecting Admin will take you to the system
administration menu where you can change the date 157 and time 158 .
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Chapter 20.
Short Codes
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20. Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
These are useful as they can be dialed from any phone on the system. For example this allows you to login at a basic
analog extension and still control a number of features.
Some short codes require you to enter some information when you dial them, typically an extension number. That is
indicated by N in the short codes shown below.
Park/Unpark
· Park Call: *37*N#
Parks the held call using the park number dialed in place of N.
· Unpark Call: *38*N#
Unpark the call parked using the park number N.
Call Pickup
· Pickup Any Call: *30
Answer a call ringing on the telephone system.
· Pickup a Group Call: *31
Answer a call ringing a group of which you are a member.
· Pickup a Users Call: *32*N#
Pickup a call ringing a user's extension number (N).
· Pickup a Group Members Call: *53*N#
Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call.
Conference
· Conference Held Calls: *47
Start a conference between yourself and any calls that you have on hold.
Do Not Disturb
· Switch Do Not Disturb On: *08
Set your phone to do not disturb.
· Switch Do Not Disturb Off: *09
Switch off do not disturb.
· Add a Do Not Disturb Exception Number: *10*N#
Add a number (N) to your list of do not disturb exceptions.
· Delete a Do Not Disturb Exception Number: *11*N#
Remove a number (N) from your list of do not disturb exceptions.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
Follow Me
· Follow Me Here: *12*N#
Dialed at the extension to which you want you calls redirected. Use your own extension number (N) when dialing
the short code.
· Follow Me Here Cancel: *13*N#
Dialed at the extension to which you want your calls were redirected. Use your own extension number (N) when
dialing the short code.
· Follow Me To: *14*N#
Dialed at your phone. Dial the extension number (N) to which you want your calls redirected. You can dial just
*14# to cancel follow me.
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
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Short Codes:
Forwarding
· Cancel All Forwarding: *00
Switch off any forwarding. Includes forward unconditional, forward on busy, forward on no answer, follow me and
do not disturb.
· Set the Forward Unconditional Destination: *07*N#
Set the destination number (N) for forward unconditional when it is switched on.
· Switch Forward Unconditional On: *01
Switch on forward unconditional. A destination must have been set.
· Switch Forward Unconditional Off: *02
· Include Hunt Group Calls in Forward Unconditional: *50
· Exclude Hunt Group Calls from Forward Unconditional: *51
· Set the Forward On Busy/No Answer Destination: *57*N#
Set the destination number (N) for forward on busy and forward on no answer. If no number has been set, those
functions will use the forward unconditional number if set.
· Switch Forward On Busy On: *03
· Switch Forward On Busy Off: *04
· Switch Forward on No Answer On: *05
· Switch Forward on No Answer Off: *06
Hunt Group
· Night Service Status On: *20*N#
Set a hunt group into night service status by entering its extension number (N).
· Night Service Status Off: *21*N#
Take a hunt group out of night service status by entering its extension number (N).
Login
· Login: *35*N*P#
Login to a phone using your extension number (N) and login code (P).
· Log Out: *36
Log yourself out from the phone where you are currently logged in.
Voicemail
· Check Messages: *17
Access mailboxes to check for messages.
· Voicemail On: *18
Allow voicemail to be used to answer calls.
· Voicemail Off: *19
Stop voicemail being used to answer calls.
· Voicemail Ringback On: *48
Have voicemail ring your phone when you have any new messages. It will call when you use the phone.
· Voicemail Ringback Off: *49
Switch off ringback.
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Chapter 21.
System Administration
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21. System Administration
If necessary, the system administrator can configure you as a 'system phone' user. This allows you to perform a range of
functions that help maintain your phone system. From the System Administration menu, you can do the following:
· Check the system type and software version
· View and/or change the system date
157
156 .
and time
158 .
· Edit external contacts stored by the phone system.
· Shut down the system
159 .
· Check and perform various actions on any additional memory card
· Configure the SSL VPN Service
160
installed in the telephone system.
161 .
21.1 Checking the System and Software Version
Being able to check and report the system software version may be useful when reporting any potential problems to the
system maintainer.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Use the
up and down
arrow keys to scroll the display to the option System Admin. If the option is not
present then you may not have been configured as a system phone user by your system administrator.
5. Press the Select soft key.
6. Enter your security code (this is the same as your login code) and press the Done soft key.
7. Use the up and down arrow keys to scroll the display to the option System Information.
8. Press the Select soft key or the OK button or the
right arrow key.
9. You can now scroll through information about the system including its IP address and license key serial number.
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System Administration: Checking the System and Software Version
21.2 Checking the Time Settings
When the phone system is configured to get the time automatically from a time server, you can view the settings through
the phone. The details include the address of the time server, the UTC time value obtained and the current local time. If
daylight saving time (DST) is being used, the DST setting being applied is also shown.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Use the
up and down
arrow keys to scroll the display to the option System Admin. If the option is not
present then you may not have been configured as a system phone user by your system administrator.
5. Press the Select soft key.
6. Enter your security code (this is the same as your login code) and press the Done soft key.
7. Use the up and down arrow keys to scroll the display to the option Time Server Status.
8. Press the Select soft key or the OK button or the
system is displayed.
9. Use the
up and down
right arrow key. The current date being used by the telephone
arrow keys to scroll through the details.
21.3 Setting the Date
The process below can be used when the telephone system does not obtain the time and date automatically. On systems
that are configured to obtain the time automatically, the current time server settings 157 can be displayed.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Use the
up and down
arrow keys to scroll the display to the option System Admin. If the option is not
present then you may not have been configured as a system phone user by your system administrator.
5. Press the Select soft key.
6. Enter your security code (this is the same as your login code) and press the Done soft key.
7. Use the up and down arrow keys to scroll the display to the option Date.
8. Press the Select soft key or the OK button or the
system is displayed.
right arrow key. The current date being used by the telephone
9. Enter the required date, using the either the * or # keys to enter the / separators. To delete the previous digit or
character entered press the
left arrow key.
10.When a complete valid date has been entered, the display will confirm that by showing the full date and the Done
soft key option.
11.To set the date as the new date to be used by the telephone system press the Done soft key.
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21.4 Setting the Time
The process below can be used when the telephone system does not obtain the time and date automatically. On systems
that are configured to obtain the time automatically, the current time server settings 157 can be displayed.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Use the
up and down
arrow keys to scroll the display to the option System Admin. If the option is not
present then you may not have been configured as a system phone user by your system administrator.
5. Press the Select soft key.
6. Enter your security code (this is the same as your login code) and press the Done soft key.
7. Use the up and down arrow keys to scroll the display to the option Time.
8. Press the Select soft key or the OK button or the
system is displayed.
right arrow key. The current time being used by the telephone
9. Enter the required time in 24-hour clock format:
· Use either the * or # keys to enter the : separator.
· To delete the previous digit or character entered press the
left arrow key.
10.When a complete valid time has been entered, the display will confirm that by showing the Done soft key option.
11.To set the time as the new time to be used by the telephone system press the Done soft key.
21.5 Setting the Time Offset
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Use the
up and down
arrow keys to scroll the display to the option System Admin. If the option is not
present then you may not have been configured as a system phone user by your system administrator.
5. Press the Select soft key.
6. Enter your security code (this is the same as your login code) and press the Done soft key.
7. Use the up and down arrow keys to scroll the display to the option Time Offset or UTC Offset.
8. Press the Select soft key or the OK button or the
right arrow key. The current offset is displayed.
9. Enter the offset required in hours and minutes:
· To enter the : separator press either the * or # key.
· To delete the previous digit or character entered press the
left arrow key.
· To change the offset from between positive or negative press the +/- soft key.
10.When a valid offset has been entered, the Done soft key is displayed.
11.To apply the offset to the current telephone system time press the Done soft key.
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System Administration: Setting the Time Offset
21.6 System Shutdown
You can shutdown the telephone system for a specified number of minutes. Note that this is not a polite shut-down, once
you have confirmed the action, any existing calls and services using the telephone system will start being disconnected.
The telephone system will then remain unavailable for the duration you specify, the default being 10 minutes. After the
shutdown duration it will take up to 5 more minutes for the telephone system to complete its restart.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Use the
up and down
arrow keys to scroll the display to the option System Admin. If the option is not
present then you may not have been configured as a system phone user by your system administrator.
5. Press the Select soft key.
6. Enter your security code (this is the same as your login code) and press the Done soft key.
7. Use the up and down arrow keys to scroll the display to the option System Shutdown.
8. Press the Select soft key or the OK button or the
right arrow key.
9. The current default timeout (10 minutes) setting is shown and can be used by pressing Done soft key. Otherwise
enter the timeout required in hours and minutes and then press the Done soft key.
· The allowable range for the timeout is from 00:05 to 24:00. Note that the Done soft key is not displayed if
the timeout entered is not within the allowed range.
· To enter the : symbol in the timeout press either the * or # key.
· To delete the previous digit or character entered press the
left arrow key.
10.After pressing the Done soft key, you will be asked to confirm whether you want to shutdown the telephone
system. Only proceed is you are sure. If you are not sure press the Back soft key.
11.If you press the Confirm soft key, the telephone system will switch itself to a shutdown state. This will
disconnect all current calls and services.
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21.7 Memory Card Management
The telephone system can be fitted with an additional memory card or cards which are used for various functions. The
memory card menu allows you to check the status of the card or cards fitted to your telephone system and to perform a
number of actions on the cards.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. Use the
up and down
right arrow key or press the
PHONE key and then press
arrow keys to scroll the display to the option Phone User.
3. Press the Select soft key or the OK button or the
right arrow key.
4. Use the
up and down
arrow keys to scroll the display to the option System Admin. If the option is not
present then you may not have been configured as a system phone user by your system administrator.
5. Press the Select soft key.
6. Enter your security code (this is the same as your login code) and press the Done soft key.
7. Use the up and down arrow keys to scroll the display to the option Memory Card.
8. Press the Select soft key or the OK button or the
right arrow key.
9. The menu lists both the current state of the memory card or cards that can be added to the telephone system
followed by the actions that can be performed on those cards.
· The status of each memory card listed will be one of No Card, Active or Inactive. Entries are only listed for
the types of cards that are supported on the telephone system to which you are connected:
· CF
This refers to the compact flash card that can be fitted to systems that support just a single card.
· System
This refers to the first SD memory card that can be fitted to systems that support two memory cards.
· Option
This refers to the second SD memory card that can be fitted to systems that support two memory cards.
· The actions that can be performed on the memory cards are listed after the status of the cards. The actions
available will depend on the cards fitted and the current status of those cards. After selecting an action, you
can then select the card on which you want the action performed and then press the Confirm soft key to start
the action.
· Shut Down
This option is available when an Active card is present. It allows the card to be made inactive.
· Start Up
This option is available when an Inactive care is present. It allows the card to be made active again.
· System Backup
This option is available when a System card is present and active. It allows the telephone system's
current configuration settings to be copied to a backup file on the memory card.
· System Restore
This option is available when a System card is present and active. It overwrites the telephone system's
current configuration settings with those from a backup file on the card.
· Upgrade Config
Copy configuration files from an Optional card to the System card in the system control unit.
· Upgrade Binaries
Copy software files from an Optional card to the System card in the system control unit.
· Copy
This option is available on systems where both a System and Option memory card are active. It copies
the contents of the System card to the Option card.
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System Administration: Memory Card Management
21.8 System Alarms
If you have been configured as a system administrator (also called a system phone user), an S on the phone's display
indicates a system alarm message. While you are not expected to be able to fix the error causing the alarm, the error
message allows you to report the problem to your system maintainer.
· Memory Card Failure
There is a problem with one of the memory cards used by the telephone system. Selecting Admin will take you to
the system administration menu where you can check the status of the memory cards 160 .
· Expansion Failure
There is a problem with one of the external expansion modules attached to the telephone system.
· Voicemail Failure
The voicemail system is not available.
· Voicemail Almost Full
The voicemail system is nearly out of storage space for any more messages, prompts and recordings.
· Voicemail Full
The voicemail system cannot store any more messages, prompts and recordings.
· Licence Key Failure
There is a problem with the memory card used to license features and applications.
· System Boot Error
The telephone system has encountered an error while restarting.
· Corrupt Date/Time
There is an error in the date or time being used by the system. Selecting Admin will take you to the system
administration menu where you can change the date 157 and time 158 .
21.9 Configuring SSL VPN Service
Using the system administration option, it is possible to put the SSL VPN Service, which exists on IP Office Basic Edition,
in and out of service.
Note: The phones must be plugged into the first two ports of the first card on the IP500 V2.
1. Press the Admin soft key.
2. To access the SSL VPN Service submenu, select System Administration > System Parameters > SSL VPN
Service. Alternatively, you can dial #7 7 5 (#SSL) from the System Administration menu.
3. Use the
up and down
arrow keys to scroll through the list of service tunnels. If there are no SSL VPN tunnels
configured, then the message "No Service" is displayed.
4. To change a service, select it and press the Change soft key. Alternatively, you can use the
keys.
left or right
arrow
· A tunnel that is In Service should have a state that reads ins.
· A tunnel that is Out of Service should have a state that reads oos.
5. Save the change(s) using the Save soft key. Note that the Save soft key does not appear unless a change is
made. If you do not wish to make a change, press the Back soft key.
The change(s) will be committed and the SSL VPN Service screen will reappear with a list of the tunnel names and
their current statuses.
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Chapter 22.
The Phone Menus
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22. The Phone Menus
This section gives summaries of the phone menus.
· Features Menu 165
This menu allows you to change a number of your user settings.
· Self-Administer Menu 167
This is a sub-menu of the Features menu. It allows you to assign functions to the feature buttons.
· Visual Voice Menu 168
This menu is used to access voicemail messages and other voicemail settings.
· Status Menu 169
This menu is used to change the settings of various features when they are enabled.
· A-Menu 170
This menu is used to configure various phone settings and to view details of the phone software.
· Call Log Menu 171
This menu is used to display a log of missed, outgoing and answered calls.
· Contacts Menu 172
This menu is used to display and select personal and system directory entries.
· Redial Menu 173
This menu is displayed when the Redial key is set to use List
43
mode.
· Phone Locked Menu
This menu is displayed when you have locked the phone.
174
· System Admin Menu 175
This menu is only available to a user who has been configured as a 'system phone' user by the system
maintainer.
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The Phone Menus:
22.1 Features Menu
This menu is accessed by pressing the Features soft key. It can be used to access a range of user settings.
To exit the whole user menu and return to the appearance menu, press the
press the Exit soft key.
Within the menu, the
up and down
additional options is indicated by the
PHONE/EXIT button or, if displayed,
arrows keys are used to scroll through menu options. The availability of
arrow icons.
When the menu option displayed has sub menus, that is indicated by the ... 3 dots (ellipsis) icon after the menu option
name. Except where they are being used to change the value of a setting (see below), the
left and right
arrow keys
can be used to exit and enter sub-menus.
Entering a sub-menu can also be done by pressing the Select soft key or the OK button.
Exiting a sub-menu can also be done by pressing the Back soft key.
Menu options where the current settings is enclosed by
left and right
and right
arrow keys in addition to the soft key options.
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arrow icons can be changed using the
left
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Access Control
The system administrator controls whether you can access some of the menus. Others are only available if certain
perquisites are met:
· While the phone is locked
88
, the Features menu cannot be accessed to change user settings.
· The system administrator is able to configure if you can access the Membership, State and Fallback options of a
group. If you are not configured for any groups then the Group menu is not shown.
· The system administrator is able to configure whether you can access the Forward and Follow Me menu and
status options.
· The Park menu and status options are only accessible while you are talking to a caller or already have parked
calls.
· The Account Code menu is only accessible if the system has been configured with accounts codes.
· The Mobile Twinning options are only shown if you have been configured to use mobile twinning.
· The System Admin option is only shown if you have been configured as a 'System Phone' user.
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22.2 Self-Administer Menu
This menu is accessed by pressing the Features soft key and selecting Phone User and then Self-Administer.
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22.3 Visual Voice Menu
This menu is accessed by pressing the
key. The system administrator may have configured it so that you are
required to enter your voicemail code after pressing the button.
The Email option is only available if configured by the system administrator.
Hunt group mailbox access is only available if configured by the system administrator.
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The Phone Menus: Visual Voice Menu
22.4 Status Menu
This menu is accessed by pressing the Status soft key.
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22.5 Phone A-Menu
This menu is accessed by pressing the
key. It is used mainly for phone specific settings rather than your user
settings. It can also be used to view details of the phones software.
The following options are not used with IP Office and are not included in this documentation; Applications, LogAnswered, Log-Un-Answered, Log-Outgoing, Log-Bridged, Erase Contacts, Erase Call Log and Stay in
Contacts.
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The Phone Menus: Phone A-Menu
22.6 Call Log Menu
This menu is accessed by pressing the
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key. The diagram below summarizes the structure of the menu.
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22.7 Contacts Menu
This menu is accessed by pressing the
directory of contacts.
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key. This menu is used to access your own personal contacts and the system
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The Phone Menus: Contacts Menu
22.8 Redial Menu
This menu is accessed by pressing the
key. This menu is only used when you set your redial mode
numbers (up to 10) shown come from your outgoing call log.
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to List. The
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22.9 Phone Locked Menu
When your phone is locked:
· It can only be used to make internal and emergency calls.
· None of the menus for your user settings can be accessed.
· To unlock the phone
89
requires your login code if you have configured a login code
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.
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The Phone Menus: Phone Locked Menu
22.10 System Admin Menu
This menu is only available to users who have been configured as a system phone user.
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22.11 Error Screens
Display
Likely Cause
NoUser
This screen is displayed when there is no user currently logged in on the phone.
The phone can still be used for internal and emergency calls. To login 87 press
Select.
PHONE LOCKED
This screen is displayed if the user has locked it. The phone can still be used to
make and receive internal calls and to make emergency calls. If it is your phone
you can unlock it using your login code. If it not you phone, you can still login 87
.
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Chapter 23.
Glossary
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23. Glossary
23.1 Abbreviated Ring
A single non-repeated ring. By default this is the type of ring used when another call alerts you when you already have a
call in connected.
23.2 Appearance Button
Appearance buttons are used to represent calls made and received by you and other users on the telephone system.
They are configured by your system administrator. Normally your first 3 buttons are call appearance buttons but
additional buttons can be configured as appearance buttons.
23.3 Attention Ring
Your system administrator can set what ringing should be used if another call alerts you when you already have a call
connected. The options are a single non-repeated ring (abbreviated ring) or no ring.
23.4 Auto Hold
By default, when you have a connected call in progress, if you press another appearance button, the connected call is
automatically put on hold. Without auto-hold, the connected call is ended when you press another appearance button.
23.5 Bridged Appearance Button
A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer
or join calls on that other user's call appearance button. It can also be used to make a call that the call appearance user
can then join or retrieve from hold.
· When the user's call appearance button alerts, your matching bridged appearance button also alerts. The bridged
appearance button can be used to answer the call on the call appearance button user's behalf.
· When the call appearance button user answers or makes a call using that call appearance, your matching bridged
appearance button show the status of that call, for example connected, on hold, etc. The bridged appearance
button can be used to retrieve the call if on hold or to join the call if active.
· Bridged appearance buttons are not supported between users on different systems in a Small Community Network
181 .
23.6 Call Appearance Button
Call appearance buttons are used to display calls to and from your phone. By having several call appearance buttons, you
are able to answer and make several calls, switch between calls and perform other actions.
When all your call appearance buttons are in use, any further calls to your number follow your forward on busy setting if
set or otherwise go to voicemail if available.
23.7 Call Coverage Button
Each call coverage button is associated with another user on your telephone system. The button allows you to be alerted
when that user has an unanswered call still ringing. You can view the details of the call and answer it if required.
The settings of the user being covered control how long it rings at their phone before it also starts alerting on your call
coverage button for that user. Call coverage appearance buttons are not supported between users on different systems
in a Small Community Network.
23.8 Coverage Ring
If you have any bridged appearance and or call coverage buttons, you can set the type of ringing (coverage ring) 132 that
should be used when a call alerts on any of those buttons. The options are to use normal ringing, a single non-repeated
ring (abbreviated ring) or no ring. The coverage ring setting is only used if you do not already have a connected call. If
you already have a connected call in progress, the shorter of your coverage ring and the system administrator set
attention ring settings is used.
23.9 Do Not Disturb
· When you are in 'do not disturb', you callers are redirected to voicemail if available or otherwise hear busy tone.
· The only people who can call you are those calling from numbers in your do not disturb exceptions list. Forwarding
can still be applied to these calls.
· Calls to any hunt group of which you are a member are not presented to you (unless you are the last available
member of the group).
· Enabling do not disturb will not affect any calls already being presented to your phone.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
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Glossary: Do Not Disturb
· N = No Calls (Do Not Disturb)
An N is shown on your phone's display when you have do not disturb enabled.
23.10 Do Not Disturb Exceptions
· These are numbers for caller's who can call you even when you are set to do not disturb. This only applies for calls
to you. It does not apply for calls to a hunt group of which you are a member.
23.11 Follow Me
Follow me to is used to redirect your calls to another extension where you will be working.
The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user.
This allows you to share another person's phone without logging them off their phone.
The calls are still subject to all your user settings as if they were ringing at your phone.
All calls are redirected.
23.12 Follow Me Here
Follow here the function used to enable follow me at the extension to which you want your calls redirected.
23.13 Follow Me To
Follow me to is the function used to enable follow me from your own phone.
23.14 Forward on Busy
Forward on busy redirects your calls when your phone is not able to present you with any more alerting calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· Busy is defined has having no available call appearance buttons on which further calls can be presented.
· Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no
number is set, they use the same destination as set for forward unconditional.
· If you have voicemail enabled 83 , the telephone system will attempt to redirect forwarded calls to voicemail if
they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
23.15 Forward on No Answer
Forward on no answer redirect calls that have alerted your phone but have not been answered for some reason.
· By default this function is only applied to incoming external calls to you. However if required internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward on busy/no answer
destination. That number can be internal or external.
· No answer is defined as having been presented to your phone for your no answer time (default 15 seconds).
· Hunt group calls are not forwarded.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no
number is set, they use the same destination as set for forward unconditional.
· If you have voicemail enabled 83 , the telephone system will attempt to redirect forwarded calls to voicemail if
they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
23.16 Forward Unconditional
Forward unconditional can be used to immediately redirect your calls.
· By default this function is only applied to incoming external calls to you. However, if required internal calls and or
hunt group calls can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the forward unconditional
destination. That number can be internal or external.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· The forward on busy and forward on no answer options use the same forwarding destination number. If no
number is set, they use the same destination as set for forward unconditional.
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· If you have voicemail enabled 83 , the telephone system will attempt to redirect forwarded calls to voicemail if
they are still unanswered after having rung for your no answer time (default 15 seconds). This is not always
possible for calls that have been forwarded to an external number.
· D = Diverting (Forwarding) Calls
A D is shown on your phone's display when you have forward unconditional enabled.
23.17 Group
Your system administrator can include you as a member of a group along with other users. Each group has its own
extension number which can be used as the destination for call.
When a call is presented to a group, it is presented to the available group members, either one at a time or all at the
same time, until answered by one of the members.
How long a group call will ring at each group member before being presented to the next member is controlled by the
group's own settings. Hunt groups also use voicemail and have their own settings for when an unanswered call should go
to the group's mailbox. For group calls, the hunt group's voicemail settings are used rather than your settings.
23.18 Idle Line Preference
Having one of your phone's call or line appearance buttons set as the currently selected appearance button, means it will
be the appearance button used when you go off hook. If this was not the case, you would need to select an appearance
button before going off hook.
Idle line preference automatically selects the first available call appearance or line appearance button as your currently
selected button when you do not have a call connected.
23.19 Internal Twinning
This method of twinning twins your normal phone with another internal phone. Your incoming calls will ring on both
phones. You can also make your calls from either extension.
A typical example for internal twinning would be a user who uses both a normal desk phone and also needs a mobile
phone while moving around the building.
Your settings are applied to both phones. Similarly message waiting indication and voicemail access from either phone
will be to your mailbox.
If both your twinned phones are use contacts and call log stored on the phone system, the call logs and directory
contacts on each will be the same.
23.20 Line Appearance Button
Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone
system. The button also allows you to see when the line is in use by other users.
For incoming calls, the telephone system still determines the destination for the call. That may be a user or group.
However, if you have a line appearance button for the line, you will see that there is a call alerting and can answer it if
required.
· Private Lines
Special behaviour is applied to calls where the user has both a line appearance for the line involved and is also the
Incoming Call Route destination of that call. Such calls will alert only on the Line Appearance button and not on any
other buttons. These calls will also not follow any forwarding.
23.21 Logged Out
If you are logged out from any phone, you are treated as being busy to receiving any calls. Callers follow your forwarding
settings if set or go to voicemail if available.
23.22 Login Code
You can use a login code to login at any phone on the telephone system and then use that phone as your own. While
logged in, you can use the phone's menus to set and change your login code.
23.23 Missed Call
Missed calls are calls that ring at your phone but are not answered by you. Your 10 most recent missed calls are included
in your call log.
The system administrator can configure whether missed calls should include calls that you did not answer but where
answered for you by another user. For example by a user with a call coverage button set for your calls. If this mode is
enabled, it will also include calls that were answered by your voicemail.
23.24 Missed Group Call
The system administrator can configure whether the telephone system should keep an internal log of missed hunt group
calls. They can then also set which groups of which you are a member, should have their missed calls shown as part of
your missed calls call log. This does not require the group call to have been presented to you and missed.
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Glossary: Mobile Twinning
23.25 Mobile Twinning
Mobile twinning is twinning 181 where your calls ring at both your phone and at another number which can include an
external number. If you have been configured as a mobile twinning user, you can switch use of mobile twinning on or off
through the phone's menus and also change the number to which you are twinned.
23.26 Park Call
Parking a call is similar to holding a call. However parked calls can be retrieved by other users on the telephone system.
A call that you park and leave parked for too long will recall to your phone. The recall will ignore any do not disturb and
forwarding settings, recalling to the phone from which it was parked.
23.27 Park Slot Number
If you park a call without specifying a park slot number, the system will assign a number based on your extension
number plus a single digit. For example for extension 201, the first parked call will use park slot number 2010 if
available. If you already have one parked call, the next parked call will use park slot 2011 if available.
Call park buttons can be configured with a specific park slot numbers. A calls parked using that button will be given that
park slot number. Any other users with a call park button set to the same number will see that there is a parked call and
can unpark it using their button.
23.28 Ringing Line Preference
This setting is controlled by your system administrator and is normally on. When you are not connected to a call, if you
receive an incoming call, ringing line preference will make the alerting appearance button your selected appearance
button. You can answer the call on the selected appearance button by lifting the handset or pressing the Headset or
Speaker button.
Without ringing line preference, to answer the call on the alerting appearance button you must press the appearance
button to select it manually.
23.29 Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
23.30 Small Community Network
Several IP Office telephone systems can be connected together to form a Small Community Network. You can then dial
the user on other systems in the same way as for internal calls on your own system. The remote users are listed in the
directory.
The system administrator can also configure which hunt groups are accessible across the network. You may also be able
to hot desk to a phone located on another system in the network.
23.31 System Administrator
The system administrator is able to make or arrange changes to the telephone system configuration. They are able to see
and change most of your user settings.
23.32 System Phone User
Your system administrator can configure some user's as system phone users. They will be able to access a range of
additional functions such as changing the system date and time. A system phone user is able to add, edit and delete
system directory entries.
23.33 Twinning
Twinning is a process whereby your calls ring on two phones. Twinning is only available if configured by the system
administrator.
There are two methods of twinning supported, internal twinning
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Index
Index
A
Abbreviated ring 23, 25, 132, 178
Access Control
Fallback 108, 109, 110, 111, 112, 113, 149
Follow Me 93, 94, 95, 96, 98, 99, 100, 101, 102,
146, 147, 148, 149
Forward 93, 94, 95, 96, 98, 99, 100, 101, 102, 146,
147, 148, 149
Membership 108, 109, 110, 111, 112, 113, 149
State 108, 109, 110, 111, 112, 113, 149
Add
Contact 44, 68, 76
Contact from Redial List 44, 68
External contact 64, 67, 69, 70
to conference call 56
Alarm 150, 161
All
Call Log 33, 68, 73, 74, 75, 76
Contacts 33, 65, 66
Forward 98, 99, 148
All Calls 98, 99, 148
Almost Full 150, 161
A-Menu 17, 126, 170
Answered 33, 68, 73, 74, 75, 76
Appearance Buttons 21, 25, 27
Attention Ring 131, 133
Audible Alerting 132
Audio Path 60, 62, 142
Auto-Answer 39, 134
B
B 18
Barred 18
BM32 12
Boot Error 150, 161
Bridge Appearance Button State 23
Bridged 21, 23, 27
Bridged appearance 21
Coverage ring 23, 25, 132, 178
Lights 23
Bridged Appearance Button Indication 23
Bridged Appearance Buttons 21, 23
broken dial tone 96, 103, 178, 179
Busy
Forward 100, 101, 102, 147, 148
Button Module 12
C
Call
from Call Log 33, 73
from Contacts 33, 66
from redial list 34, 42
Call Appearance 21, 23
Call Appearance Button Indication 21
Call Appearance Button State 21
Call Appearance Buttons 21, 23
Call coverage
Coverage ring 23, 25, 132, 178
Lights 25
Call Coverage Appearance 25
Call Coverage Button Indication 25
Call Coverage Button State 25
Call Log 33, 68, 73, 74, 75, 76
Call from 33, 73
Details 44, 74
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Menu 17, 72, 171
Call Settings 31, 35, 43, 54, 104, 127, 128, 129, 131, 132,
136
Audible alerting on/off 132
Audio Path 60, 62, 142
Auto-Answer 39, 134
Internal Auto-Answer 39, 134
Visual alerting on/off 132
Withhold number 35, 127
Call Waiting 139
Caller
Details 44, 74
Cannot 21, 23, 27
Cannot Be 21, 23, 27
Channel Name 27
Channels 27
Conference
Add call 56
Caller details 57
Drop caller 57
End automatically 48, 56, 57
Hold 47, 57
Last internal user 48, 56, 57
Music on hold 47, 57
Contact
Add 44, 68, 76
add external 64, 67, 69, 70
Add from Redial List 44, 68
delete external 64, 67, 69, 70
Edit 67, 69
edit external 64, 67, 69, 70
Contacts 17, 33, 64, 65, 66, 67, 69, 70
Make call 33, 66
Menu 172
Corrupt Date/Time 150, 161
Count 44, 74
Cover 21, 23, 25, 27
Coverage 25
Coverage ring 23, 25, 131, 132, 133, 178
Covered User 25
CPkUp 50, 150
D
D 18, 96, 179
Delay 21, 23, 25, 27
Delete
External contact 64, 67, 69, 70
Follow me here 95, 147
Details
Call Log 44, 74
Dial 21, 23, 27
Dial tone
Broken 96, 103, 178, 179
Directory
Add 44, 68, 76
add external 64, 67, 69, 70
Add from Redial List 44, 68
delete external 64, 67, 69, 70
Edit 67, 69
edit external 64, 67, 69, 70
Make call 33, 66
Menu 172
Display
Call Waiting 139
Divert
To voicemail 39, 84
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Diverting 18, 96, 179
Do Not Disturb 18, 103, 178
Off 104, 146
Status 104, 146
E
Edit
Contact 67, 69
External contact 64, 67, 69, 70
Follow me here 95, 147
En-bloc 31, 129
En-Bloc Dial 31, 129
Expansion Failure 150, 161
External 33, 65, 66
Forward 98, 99, 148
Forward on Busy 100, 101, 102, 147, 148
External and Group 98, 99, 148
External Calls 131, 133
external directory 64, 67, 69, 70
External Only 98, 99, 148
F
Failure 150, 161
Fast Flash 21, 23, 25, 27
Features
Menu 15, 165
Flash 21, 23, 25, 27
Follow me here
Clear 95, 147
Edit 95, 147
Off 147
Status 147
Follow Me To
Off 94, 146
Status 94, 146
Forward
All Calls 98, 99, 148
External and Group 98, 99, 148
External Only 98, 99, 148
Non Group Calls 98, 99, 148
Off 98, 99, 148
on Busy 100, 101, 102, 147, 148
Forward on Busy
Off 101, 147
Status 101, 147
Forward on No Answer
Off 100, 148
Status 100, 148
Forward Unconditional 98, 99, 148
Off 98, 148
Status 98, 148
Forwarded to Here
Off 149
Status 149
Forwarding 18, 96, 179
Full 150, 161
Fwd To Here 149
G
G 18
Goes Off Hook 21, 25, 27
Group
Call log 17, 72
Forward 98, 99, 148
Membership status 108, 149
Missed 17, 72
Service status 110, 111, 112, 149
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Group Member 18
Groups 33, 65, 66
H
Handset
Volume 141
Headset 10, 11
Volume 60, 141
Held 21, 23, 25, 27
Held call
Transfer 48
Held Calls 21
Hold 21, 23, 25, 27
Conference 47, 57
Transfer 48
Hold Elsewhere 21, 23, 27
Hold Here 21, 23, 25, 27
Hunt group
Call log 17, 72
Forward 98, 99, 148
Membership status 108, 149
Missed 17, 72
Service status 112, 149
I
In Service 110, 111, 112, 149
Intermittent Flash 21, 23, 27
Internal Auto-Answer 39, 134
Internal Calls 131, 133
L
Lamp 132
Line 27
Line Appearance 27
Line Appearance Button Indication 27
Line Appearance Button State 27
Line Appearance Buttons 27
Line Appearance ID 27
List 42, 43, 128
Locked
Menu 174
Login 87
M
Make call
from Call Log 33, 73
from Contacts 33, 66
from redial list 34, 42
matches 21, 23
Memory Card Failure 150, 161
Menu
A-Menu 17, 126, 170
Call Log 17, 72, 171
Contacts 17, 64, 172
Features 15, 165
Locked 174
Redial 17, 173
Self Admin 167
Status 169
Status menu 15, 146
System Admin 175
Visual Voice 17, 168
Message waiting lamp 132
Missed 33, 68, 73, 74, 75, 76
Missed calls
Hunt group calls 17, 72
Mobile Twinning
Number 105, 127
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Index
Mobile Twinning
Off 150
On/Off 105, 127
Status 150
More 73, 79, 80, 81
Music on hold 47, 57
N
N 18, 103, 178
New
Contact 44, 68, 76
Night Service
Automatic 110, 111, 112, 149
No answer
Forward status 100, 148
No Calls 18, 103, 178
No ring 23, 25, 132, 178
Non Group Calls 98, 99, 148
number 27
O
O 18, 110
One 42, 43, 128
OOS 110, 111, 112, 149
Out of Service 18, 110, 111, 112, 149
Outgoing 33, 68, 73, 74, 75, 76
P
Parked calls
Status 50, 150
Password 87
Personal 33, 65, 66
Phone User 87, 88, 89, 90, 116, 130, 138, 139, 156, 157,
158, 159, 160
phones display 21
R
R 18
Reason 44, 74
Redial 17, 34, 42, 44, 68
Add to Contacts 44, 68
List 34, 42
Menu 173
Redial mode 42, 43, 128
requires 21, 25
Resilience 18
Ring
Attention Ring 131, 133
Coverage Ring 131, 133
External Calls 131, 133
Internal Calls 131, 133
Ringback 131, 133
Ring Time 44, 74
Ringback 131, 133
Ringer
Audible alerting on/off 132
Volume 134, 141
Ringing Line Preference 21, 23, 25, 27
S
S 18
SBM32 12
Select 21, 23, 25, 27
Self Admin
Menu 167
Send All Calls 98, 99, 148
Socket
Headset 10, 11
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Speaker
Volume 62, 142
Stand 10, 11
Status
Do Not Disturb 104, 146
Follow Me here 147
Follow Me To 94, 146
Forward on Busy 101, 147
Forward on No Answer 100, 148
Forward unconditional 98, 148
Forwarded to Here 149
Group membership 108, 149
Group service status 112, 149
Hunt group service status 112, 149
Membership 108, 149
Menu 169
Mobile twinning 150
Parked calls 50, 150
Service status 112, 149
Status menu 15, 146
Steady Flash 21, 23, 25, 27
System Admin
Menu 175
System Administrator 150, 161
System Alarm 18, 150, 161
System Boot Error 150, 161
System Phone 64, 67, 69, 70, 150, 161
T
T 18, 105
Time profile 110, 111, 112, 149
Transfer
Held call 48
To voicemail 39, 52, 84
Twinned 18, 105
Twinning
Number 105, 127
Off 150
On/Off 105, 127
Status 150
U
Use 21, 23, 25, 27
Use Elsewhere 21, 23, 27
Use Here 21, 23, 25, 27
Users 33, 65, 66
V
Visual Alerting 132
Visual Voice 17
Menu 168
Voicemail
Transfer 39, 52, 84
Voicemail Almost Full 150, 161
Voicemail Failure 150, 161
Voicemail Full 150, 161
Volume
Handset 141
Headset 60, 141
Ringer 134, 141
Speaker 62, 142
W
Waiting Call 139
Withhold Number 35, 127
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Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Avaya before they become applicable to any
particular order or contract. The company reserves the right to make alterations
or amendments to the detailed specifications at its discretion. The publication of
information in this document does not imply freedom from patent or other
protective rights of Avaya or others.
All trademarks identified by the ® or ™ are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.
This document contains proprietary information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
© 2012 Avaya Inc. All rights reserved.
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