User guide | Avaya 1603 Telephone User Manual

IP Office
1603 Phone User Guide
15-601013 Issue 03a - (03 October 2011)
© 2011 AVAYA All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of
printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be
incorporated in future releases.
Documentation Disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation
unless such modifications, additions, or deletions were performed by Avaya.
Link Disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this
Documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within
them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked
pages.
License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH
HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF YOU DO NOT WISH TO BE BOUND BY THESE
TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY
FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and
units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is
specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone
computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users.
“Software” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User,
whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally
sold by Avaya and ultimately utilized by End User.
License Type(s): Designated System(s) License (DS).
End User may install and use each copy of the Software on only one Designated Processor, unless a different number of
Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the
Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be
provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.
Copyright
Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights.
Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.
Third-Party Components
Certain software programs or portions thereof included in the Product may contain software distributed under third party
agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the
Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s web site at: http://support.avaya.com/ThirdPartyLicense/
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service
Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. Suspected security vulnerabilities
with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com.
For additional support telephone numbers, see the Avaya Support web site (http://www.avaya.com/support).
Trademarks
Avaya and the Avaya logo are registered trademarks of Avaya Inc. in the United States of America and other jurisdictions.
Unless otherwise provided in this document, marks identified by “®,” “™” and “SM” are registered marks, trademarks and
service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
Documentation information
For the most current versions of documentation, go to the Avaya Support web site (http://www.avaya.com/support) or the IP
Office Knowledge Base (http://marketingtools.avaya.com/knowledgebase/).
Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The
support telephone number is 1 800 628 2888 in the United States. For additional support telephone numbers, see the Avaya
Web site: http://www.avaya.com/support.
1603 Phone
IP Office
Page 2
15-601013 Issue 03a (03 October 2011)
Contents
Contents
1. The Phone
1.1 Important Safety
.....................................................................
Information
8
1.2 About LEDs ..................................................................... 9
1.3 About Icons..................................................................... 10
1.4 About Paper
.....................................................................
Labels
10
2. Basic Telephone Operation
2.1 Making a Call
..................................................................... 12
2.2 Redialling a.....................................................................
Number
12
2.3 Answering .....................................................................
a Call
12
2.4 Muting a Call
..................................................................... 13
2.5 Putting a Call
.....................................................................
on Hold
13
2.6 Transferring
.....................................................................
a Call
13
2.7 Conference.....................................................................
Calls
14
2.8 Getting Your
.....................................................................
Messages
14
2.9 The Avaya .....................................................................
Menu
15
Index
...............................................................................0
1603 Phone
IP Office
Page 3
15-601013 Issue 03a (03 October 2011)
Chapter 1.
The Phone
1603 Phone
IP Office
Page 5
15-601013 Issue 03a (03 October 2011)
The Phone:
1. The Phone
This guide covers the operation of 1603 telephone on a IP Office telephone system. Note that not all features described in
this user guide may be available on your telephone. If you find that a feature is not available, contact your system
administrator.
1603 Phone
IP Office
Page 7
15-601013 Issue 03a (03 October 2011)
Name
Description
Message
Waiting
Indicator
An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages
waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call.
Avaya Menu
Press the A button to access the Avaya menu. Press the A button twice to exit the Avaya menu. The
Avaya menu provides options that allow you to customize phone settings, select the display language,
view network information, and log out.
Redial
Press Redial to dial the last number you dialed.
Hold
Press Hold to put the active call on hold.
Conference
Press Conference to add another party to an existing call.
Transfer
Press Transfer to transfer a call to another number.
Drop
Press Drop to drop the active call. While on a conference call, press Drop to drop the last person added
to the conference call.
Volume
Press + or - on the volume button while active on the handset or speaker to adjust the volume. To
adjust the volume of the ringer, press + or - on the volume button while the handset and speaker are
inactive.
Mute
Press Mute to mute a call in progress. To take a call off mute, press Mute again.
Speaker
Press Speaker to use the speakerphone. To take a call off speakerphone, lift the handset.
Feature
Buttons and
Appearance
Buttons
There are 3 buttons that can be programmed by the system administrator as either call appearance
buttons or feature buttons. Press a call appearance button to make or answer a call or resume a call on
hold. Press a labeled feature button to enable or disable that feature. Typically, two buttons are
administered as call appearance buttons and one button is administered as a feature button. The feature
button provides access to an Avaya call management system feature that has been administered for
your extension. The green LED next to the feature button indicates if the feature is currently on or off. If
the light is on, the feature is on.
1.1 Important Safety Information
· ! Warning: This handset may pickup small metal objects such as metal pins or staples.
· During a power surge, EFT or ESD, calls may be dropped. After a power surge, EFT or ESD, it is normal for the
phone to restart.
· Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an Avaya telephone might
cause interference.
· The phone should not be connected directly to the outdoor telecommunication network.
1603 Phone
IP Office
Page 8
15-601013 Issue 03a (03 October 2011)
The Phone: Important Safety Information
1.2 About LEDs
Each button has two LEDs, one green and one red, to indicate the status of the button. The status is identified by whether
the LED is turned on, off, or blinking as described in the following tables.
Table 1. Appearance Button LEDs
LED
Description
Steady green
Call appearance is active.
Slow blinking green
Call appearance is ringing.
Fast blinking green
Call appearance is on hold.
Very fast blinking green
Conference or Transfer is pending.
Steady red
Call appearance is selected and will be used when you go off-hook. It remains steady red
while you use the call appearance.
Off
Call appearance is available.
Table 2. Feature Button LEDs
LED
Description
Steady green
Feature is active.
Blinking green
Feature is pending (request is being processed and not immediately available).
Off
Feature is not active.
1603 Phone
IP Office
Page 9
15-601013 Issue 03a (03 October 2011)
1.3 About Icons
Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the
phone display are described in the following table.
Table 3. Icons in the Telephone Display
Icon
Description
Call forward or Send All Calls is active. (These features are available if they have been administered for your
telephone.)
Incoming call is ringing.
Call is active.
Call is on hold.
Call is on soft hold (when using Conference or Transfer feature).
Conference is active.
Conference is on hold.
Scroll up or down for other options.
1.4 About Paper Labels
Next to each button is a paper label. The label identifies the feature that has been programmed on the button by your
system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are
also available for your telephone. See your system administrator for more information.
1603 Phone
IP Office
Page 10
15-601013 Issue 03a (03 October 2011)
Chapter 2.
Basic Telephone Operation
1603 Phone
IP Office
Page 11
15-601013 Issue 03a (03 October 2011)
2. Basic Telephone Operation
2.1 Making a Call
If you are not on a call, simply dial the number you want to call.
1.
Lift the handset, press Speaker or press an available line button.
2.
Dial the number you want to call.
2.2 Redialling a Number
Press Redial to call the last number dialed.
2.3 Answering a Call
When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a
call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually.
Answer an incoming call in the following ways:
·
If you are not on another call, lift the handset, or press the call appearance button whose green LED flashes for
the incoming call, or press Speaker to answer using the speakerphone.
·
If you are on another call, press the call appearance button whose green LED flashes for the incoming call.
·
1603 Phone
IP Office
If the Auto Hold feature is enabled by your system administrator, you can answer another call without first
putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before
answering the incoming call; otherwise, you will drop the active call when you answer the other one.
Page 12
15-601013 Issue 03a (03 October 2011)
Basic Telephone Operation: Answering a Call
2.4 Muting a Call
If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the
Mute button light is on, the call is muted.
1.
Press the Mute button during a call so that the other person cannot hear you.
2.
Press the Mute button again to unmute the call.
2.5 Putting a Call on Hold
1.
Press Hold to put your active call on hold. The fast blinking green LED next to the call appearance button indicates
the call is on hold.
2.
To resume the call, press the call appearance button to resume the call.
2.6 Transferring a Call
1.
If the call you want to transfer is not your active call, press the call appearance button for the call you want to
transfer.
2.
Press Transfer.
·
3.
Dial the telephone number.
·
4.
The very fast blinking green LED next to the call appearance button indicates the call is being transferred.
To transfer the call to a call that is on hold, press the call appearance button for the call that is on hold.
Press Transfer again or hang up to complete the transfer.
1603 Phone
IP Office
Page 13
15-601013 Issue 03a (03 October 2011)
2.7 Conference Calls
You can use conference calls to speak with up to three people in different locations on the same call. Additional
conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for
more information about this feature.
Making a conference call
1.
While active on a call, press Conference.
·
Note: The very fast blinking green LED next to the call appearance button indicates the call is being conferenced.
2.
Dial the telephone number.
3.
Press Conference to add the person to the existing call.
Putting a conference call on hold
When you put a conference call on hold, the other parties can still talk to each other.
1.
Press Hold during a conference call. The blinking green LED next to the call appearance button indicates the
conference is on hold.
2.
To resume the call, press the call appearance button to resume the call.
Dropping a person from a conference call
1. While active on a conference call, press Drop.
2. Press # to drop the person shown, press * to view the next person.
2.8 Getting Your Messages
A red light on the upper right-hand corner of your telephone indicates when you have messages waiting. Your messages
are an administered function. Contact your system administrator with any questions.
Logging into your voice mail
1.
To log in to your voice mail, follow the instructions provided by your system administrator.
2.
Once you are logged in, follow the voice prompts from your voice mail system.
1603 Phone
IP Office
Page 14
15-601013 Issue 03a (03 October 2011)
Basic Telephone Operation: Getting Your Messages
2.9 The Avaya Menu
You can use the Avaya Menu to adjust and customize phone settings, select the display language, view network settings,
and log out. To access the Avaya Menu, press the A button. To exit the Avaya Menu, press the A button twice.
A-Menu
Option
Description
Screen
Bright
Adjust the display brightness.
Contrast
Adjust the display contrast.
Visual Alert
Turn on or off the flashing of the message lamp when an incoming call is
waiting to be answered.
Ring Type
Select the noise used for ringing.
Clicks
Turn on or off the clicks heard when moving around the phone's menus.
Tones
Turn on or off the error tone sometimes heard when using the phone's
menus.
Backup
Force a manual backup of your phone settings.
Restore
Force a manual restore of your phone settings.
Handset
Turn on or off automatic gain control for the handset.
Speaker
Turn on or off automatic gain control for the speaker.
Language
Select a language for the phone menus. The languages available will
depend on those installed.
Audio info
Display information about the current call.
IP Info
Display the phones current IP address settings and similar information.
QoS
Display the QoS settings being used by the phone.
Interface
Display the current settings of the phones ethernet LAN connections.
Sounds
Advanced
Network Info
Log Out
1603 Phone
IP Office
Unregister the phone from the telephone system. We recommend that this
option is not used. Use the IP Office telephone systems own login and
logout controls. Consult with your system administrator.
Page 15
15-601013 Issue 03a (03 October 2011)
1603 Phone
IP Office
Page 17
15-601013 Issue 03a (03 October 2011)
Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Avaya before they become applicable to any
particular order or contract. The company reserves the right to make alterations
or amendments to the detailed specifications at its discretion. The publication of
information in this document does not imply freedom from patent or other
protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and registered
to Lucent Technologies have been transferred or licensed to Avaya.
All trademarks identified by the ® or ™ are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.
This document contains proprietary information of Avaya and is not to be
disclosed or used except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to
"wgctechpubs@avaya.com".
© 2011 Avaya Inc. All rights reserved.
Avaya
Unit 1, Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England.
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://marketingtools.avaya.com/knowledgebase
1603 Phone
IP Office
Page 18
15-601013 Issue 03a (03 October 2011)
Download PDF

advertising