User guide | Avaya 16xx Telephone User Manual

IP Office
2030 & 2050 Telephone User Guide
40DHB0002UKAG Issue 7c (17th May 2004)
Table of Contents
The 2030 & 2050 Phone ............................................................................................................. 1
Introduction to the 2030 and 2050 Phones................................................................................................. 1
Using the SCROLL Key.............................................................................................................................. 1
On-Hook Dialling, Speaker & Answer Release .......................................................................................... 1
Tones & Ringing ......................................................................................................................................... 2
The Phone Lamp ........................................................................................................................................ 2
Notes for Notes for INDeX Users ............................................................................................................... 3
Making Calls ............................................................................................................................... 5
Notes on Making Calls................................................................................................................................ 5
Making Internal Calls .................................................................................................................................. 5
Making a Page Call .................................................................................................................................... 5
Redialling External Numbers ...................................................................................................................... 5
Making External Calls................................................................................................................................. 6
Making Calls from the INDeX Directory ...................................................................................................... 6
Speed Dials................................................................................................................................. 7
Using Speed Dials ...................................................................................................................................... 7
Storing Personal Speed Dials..................................................................................................................... 7
Account Codes........................................................................................................................... 9
If ENTER ACCOUNT or NO ACCOUNT Appears ...................................................................................... 9
Adding Voluntary Account Codes............................................................................................................... 9
Busy or Unanswered ............................................................................................................... 11
Options If Busy or Unanswered................................................................................................................ 11
Arrange a Callback ................................................................................................................................... 11
Leave a Message ..................................................................................................................................... 11
Actions During a Call............................................................................................................... 13
Changing the Call Volume........................................................................................................................ 13
Switching to Handsfree............................................................................................................................. 13
Muting Calls.............................................................................................................................................. 13
Software Release ..................................................................................................................................... 13
Create a Conference Call ......................................................................................................................... 14
Answering Calls ....................................................................................................................... 15
Answering Normal Calls ........................................................................................................................... 15
Answering a Page Call ............................................................................................................................. 15
Answering a Message .............................................................................................................................. 15
Answering Other Extensions - Call Pickup ............................................................................................... 16
Answering a Call Waiting.......................................................................................................................... 17
Displaying the Call History........................................................................................................................ 17
Transfer, Park & Hold Calls..................................................................................................... 19
Transferring Calls ..................................................................................................................................... 19
Holding Calls ............................................................................................................................................ 19
Parking Calls (Park and Ride) .................................................................................................................. 20
Dialling Ahead .......................................................................................................................................... 20
Diverting Calls.......................................................................................................................... 21
Setting Divert Numbers ............................................................................................................................ 21
Switching Divert All On/Off ....................................................................................................................... 22
Switching No Calls On/Off ........................................................................................................................ 22
Displaying an Absence Message ............................................................................................................. 23
Follow Me ................................................................................................................................................. 23
Remote Forwarding .................................................................................................................................. 24
DSS Keys .................................................................................................................................. 25
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Table Of Contents
Setting Up a DSS Key .............................................................................................................................. 25
Using DSS Keys ....................................................................................................................................... 25
BLF Status Lamps .................................................................................................................................... 26
DSS Key Label ......................................................................................................................................... 26
Manager-Secretary Working ................................................................................................... 27
Using Soft DSS Keys................................................................................................................................ 27
Soft DSS Key Display............................................................................................................................... 27
Making Calls ............................................................................................................................................. 27
Manager-Secretary Setup........................................................................................................ 29
Planning Soft DSS Keys........................................................................................................................... 29
Setting Up Soft DSS Keys ........................................................................................................................ 29
Changing the Soft DSS Display Mode...................................................................................................... 30
Changing the Soft DSS Extensions.......................................................................................................... 30
Changing the Soft DSS Usage ................................................................................................................. 31
Ringer Controls........................................................................................................................ 33
Changing the Ringer Volume ................................................................................................................... 33
Changing the Ringer Sound ..................................................................................................................... 33
Switching the Ringer On/Off ..................................................................................................................... 33
Setting a Ringer Step ............................................................................................................................... 34
Setting the Ringer Timeout....................................................................................................................... 34
Other Features ......................................................................................................................... 35
Group........................................................................................................................................................ 35
Hot Desking .............................................................................................................................................. 35
Phone Settings......................................................................................................................... 37
The Phone Passcode ............................................................................................................................... 37
Displaying Phone Details.......................................................................................................................... 37
Language Controls ................................................................................................................................... 38
Do Not Disturb .......................................................................................................................................... 38
Voicemail .................................................................................................................................. 39
Voicemail & Visual Voice.......................................................................................................................... 39
Listening to Messages.............................................................................................................................. 39
Leaving a Message .................................................................................................................................. 40
Changing Your Greeting........................................................................................................................... 40
Changing Your Mailbox PIN Code............................................................................................................ 41
Voicemail Email Alerts.............................................................................................................................. 41
Voicemail Controls.................................................................................................................................... 42
Voicemail Lite Controls............................................................................................................................. 42
Index.......................................................................................................................................... 43
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The 2030 & 2050 Phone
Introduction to the 2030 and 2050 Phones
The diagram below shows a 2050 phone.
•
2050: Phone with handsfree operation, DSS keys and BLF status lamps (see DSS Keys for more
information).
•
2030: Similar to 2050 but without BLF status lamps.
This guide is for 2030 and 2050 telephones when used on an IP Office telephone system.
The guide covers most of the features supported by the 2030 and 2050 phones. However, your phone
may not be enabled to use all of the features available. If you are unsure which features you can use,
contact your System Administrator.
Using the SCROLL Key
Sometimes there are more options available than the phone can display. When this happens, a zsymbol appears next to the SCROLL key. Press SCROLL to display the other options.
Similarly, the phone display changes during calls and according to your own customisation. A z-symbol
next to a display key indicates an option you can use by pressing that key. Thus this guide cannot
always detail when you would have to press the SCROLL key to access a function.
On-Hook Dialling, Speaker & Answer Release
On all display telephones you can both dial and hear the call progress without using the handset (known
as "on-hook dialling").
When answered, you can continue the call without using the handset, i.e. handsfree. You can switch
between handsfree and handset working during a call.
Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset.
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2030 2050 User Guide
Tones & Ringing
The phone uses various tones and rings to indicate events. A sample of these appears below. You can
alter the ringer volume, sound, switch it on/off, etc. For more information see section Ringer Controls.
Incoming Calls:
•
Repeated Single Ring: Internal call.
•
Repeated Double Ring: External call.
•
Single Tone: Page call, see Answering a Page Call.
Making Calls:
•
Dial Tone: Dial number.
•
Broken Dial Tone: Phone on divert or no calls, see Diverting Calls.
•
Repeated Tone: Busy number, see Options If Busy or Unanswered.
•
Continuous Tone: Number called unobtainable.
The Phone Lamp
The phone uses its lamp (above the SPEAKER key) to show calls and messages.
Fast Flashing Lamp: Call Waiting, see Answering a Call Waiting.
Lamp On: Message, see Answering a Message.
Repeating Double Flash: External call.
Repeating Single Flash: Internal call.
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The 2030 & 2050 Phone
Notes for Notes for INDeX Users
This section is for 2030/2050 telephone users who were previously using their telephone on an Avaya
INDeX telephone system. The same phones can be connected to an IP Office telephone system using
an IP Office Digital Terminals (DT) expansion module or an INDeX Media Gateway.
Most of the phone features will operate in the same way. Listed below are those which have some
differences.
Redial
1. Press REDIAL to see the last number dialed, then:
•
Press SCROLL or REDIAL again to see other previous dialed numbers (last 10).
•
Press zCALL to redial the number shown.
•
Press zDELETE to remove the number shown.
Return a Missed Call
The number (1 to 30) shown at the bottom-right of the phone display when idle is a call history which
includes missed calls.
1. Press the z display key next to the number, then:
•
Press SCROLL or the z display key again to display the next stored number.
•
Press zCALL to dial the number shown.
•
Press zDELETE to remove the number shown.
Answer Calls Using a DSS/BLF Key
1. Press the DSS key and then press SPEAKER.
Set a Divert
Operates the same as on an INDeX system except uses zSET and zCLEAR to make the divert active
or inactive.
General Differences:
•
LOG ON: As INDeX but does not disappear when logged on.
•
Make a Page Call: Dial tone is heard when zPAGE is pressed.
•
Hold a Call/Transfer a Call: If holding more than one call, there is an idle state between toggling
calls. Therefore press HOLD twice to toggle.
•
Set Pickup Number: Only available for group numbers.
•
Change Language: Not password protected.
•
Soft Key Usage: The zRETRY option allows another option to be selected.
•
Send Supervisor Message: Not available.
•
Busy Not Available Reasons: Not available.
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Making Calls
Notes on Making Calls
When making calls, the display shows details about call progress. It also shows messages if you cannot
make the call.
•
Call barring
The system can bar you from dialling particular numbers or types of number (e.g. national,
international). As the call barring settings vary for each site, this guide cannot fully detail their
effect.
Making Internal Calls
During the call, the display shows the call progress. You can also make calls using the zINDeX Directory
feature (see Making Calls from the INDeX Directory) or DSS keys (see DSS Keys and Using Soft DSS
Keys.
To dial an internal call:
1. Dial the extension number. A broken dial tone indicates that the extension is on diverted.
2. If unanswered, your phone provides options to wait or notify the extension, see Busy or
Unanswered.
•
If answered, use the handset or work handsfree.
Making a Page Call
You can page other 20 series phones (2030, 2050, 20AT, 20CC and 20DT) or groups containing 20
series phones. They hear the call without doing anything though you cannot hear them. Some can also
turn the page into a normal call (see Answering a Page Call). If the phone paged is diverting calls, the
page also diverts (except group pages).
To page an extension or group:
1. Press zPAGE. Your phone displays PAGING.
2. Dial the number or press a DSS key (see DSS Keys).
3. If busy or unavailable, the display shows options to wait or leave a message (see Options If Busy
or Unanswered).
4. Speak and then press ANSWER RELEASE.
Redialling External Numbers
You can redial any of the last 10 external numbers dialled.
To redial the last external number used:
1. Press REDIAL or SCROLL until the number required appears and then press CALL.
2. To remove a number from the redial memory press DELETE.
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Making External Calls
The system may apply call barring to some or all external numbers. You can also lock your phone or bar
it by wrong passcode entry (see The Phone Passcode).
To dial an external call:
1. Dial the external number. There is no need to dial a prefix for an external call unless your System
Administrator has specified otherwise.
•
If the phone displays ACCOUNT then you need to enter an account code before dialling
the external number, see section Account Codes.
2. If "NO ACCOUNT CODE" appears, see Account Codes.
3. When answered, use the handset or work handsfree.
Making Calls from the INDeX Directory
Your phone can display an index of telephone extension names from which you can select and make
calls. It can also display entries in the IP Office directory for external calls.
Note: This feature can work in two modes, Classic or Dial Name mode (the default). Contact your
System Administrator if unsure which mode your telephone system uses.
To make a call using the INDeX: (Dial Name Mode)
1. Press zINDeX for an internal call or SPEED DIAL and then zINDeX for an external call.
2. Using the letter keys, start dialing the name that you want, eg. for names starting with John dial
5646. Ignore any spaces in the name.
3. The display will show the first match to the letters entered so far. Either enter further letters or:
•
Press the z keys on either side of the current name to display the other matches found so
far.
•
Press zCYCLE to display any alternate set of matches, ie. dialing 527 matches names
starting with JAS (ie. Jason) or KAR (ie. Karl).
•
If NO MATCH is displayed, press zPREVIOUS to go back a step.
4. When the name required is displayed, press zCALL, otherwise to exit press ANSWER
RELEASE.
To make a call using the INDeX: (Classic Mode)
1. Press zINDeX for an internal call or SPEED DIAL and then zINDeX for an external number.
2. Press the key matching the 1st letter of the name you want. For example, to display names
beginning with L, press the JKL key 3 times.
•
To move through the names beginning with L, press the z-keys on the right and left of the
current name.
•
To skip forward 10 names, press zSKIP.
•
To select another letter, press a letter key.
3. To dial the name/number shown, press zCALL, otherwise to exit press ANSWER RELEASE.
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Speed Dials
Using Speed Dials
The system can store external numbers as speed dials.
•
System speed dials:
Ask your System Administrator for a list. Note that call barring may still apply.
•
Personal speed dials:
Your phone can also store up to 10 speed dials for your own use (see below).
•
IP Office Directory Entries:
Entries in the IP Office Directory can be displayed and called. See Making Calls from the INDeX
Directory.
•
Short Code Speed Dials:
Additional speed dials may be available as short codes, ask your System Administrator for a list.
To dial a speed dial:
1. Press SPEED DIAL.
•
To select a personal speed dial:
Press zOWN and dial the personal speed dial store number (0 to 9) or press the
matching DSS key (the DSS keys match personal speed dials 1 to 8 (1 at the top)).
•
To select a system speed dial:
Press zSYSTEM and dial the store number (100 to 999).
•
To select a IP Office Directory entry:
Press zINDeX and dial the name required, see Making Calls from the INDeX Directory.
2. If "ENTER ACCOUNT" appears, see If ENTER ACCOUNT or NO ACCOUNT Appears.
3. Continue as for a normal call.
Storing Personal Speed Dials
To store a personal speed dial:
1. Press PROGRAM and then SPEED DIAL.
2. Enter the phone's passcode (see The Phone Passcode).
3. The display shows 0-9 OR DSS KEY. Press the number (0 to 9) or DSS key under which you
want to store the speed dial.
•
DSS key 1 matches personal speed dial number 1, DSS key 2 matches personal speed
dial number 2, etc.
4. The display shows the current stored number (if set). Press zDELETE and dial the number.
5. When finished, press zDONE.
6. Select another store or press PROGRAM to finish.
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Account Codes
If ENTER ACCOUNT or NO ACCOUNT Appears
If ENTER ACCOUNT or NO ACCOUNT appears when making a call, then you must enter an account
code to continue. The system checks this against its list of codes before allowing the call. You must also
do this before making a call if your phone displays ACCOUNT.
To enter an account code at any time during a call, see Adding Voluntary Account Codes.
To enter a forced account code:
1. Dial the account code. If you make a mistake, press zDELETE to delete the last digit entered.
2. When you have entered the full code, press zDONE.
3. If the system does not recognise the code, it displays REENTER ACCOUNT. Repeat the entry or
end the call.
4. If the code is recognised, your call can continue.
Adding Voluntary Account Codes
You can enter an account code during any external call. The system will record the call on its call log,
including the account code. The system checks the code against its list of valid codes (ask your System
Administrator for a copy).
To enter a voluntary account code:
1. During the call, press zACCOUNT.
2. Enter an account code. If you make a mistake, press zDELETE to delete the last digit entered.
3. When you have entered the full code, press zDONE.
4. If the system does not recognise the code, the phone displays RE-ENTER ACCOUNT.
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Busy or Unanswered
Options If Busy or Unanswered
If your phone displays NUMBER BUSY when you call another extension, pressing SCROLL reveals a
number of options you can use. Note that the busy extension may have settings to forward your call to
another extension or to voice mail. The default time before this happens is 15 seconds.
•
CALLBACK:
Arranges a callback that rings your phone when the extension called becomes free or is next
used.
•
VMAIL:
If the system has voice mail installed, connects you to the extensions mailbox to leave a
message.
•
MESSAGE:
Lights the lamp of the extension called. It also stores your number as a message to reply.
•
CAMP_ON:
Though displayed this option is not currently supported.
Arrange a Callback
If the extension you call is busy or just rings, you can set a callback. When that extension becomes free
or is next used, your phone rings. If you answer, the other extension rings.
After setting a callback you can make other calls, it will not take place while you are busy. You can only
arrange one callback at any time.
The Ringer Timeout sets how long a callback rings your extension before it cancels (see Setting the
Ringer Timeout).
To arrange a Callback:
1. When NUMBER BUSY appears, press SCROLL and then zCALLBACK (the option does not
appear if you already have a callback set).
2. The system ends your call attempt and your phone shows zCALLBACK.
To cancel the Callback:
1. Press zCALLBACK. You can do this even whilst the callback is taking place and your phone is
ringing.
Leave a Message
You can leave your extension number as a message for someone to call you. If their extension has a
message lamp, it lights.
To leave a message:
1. When NUMBER BUSY appears, press SCROLL and then press zMESSAGE.
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Actions During a Call
Changing the Call Volume
You can change the caller volume during a call. The phone has separate volume levels for both the
speaker and the handset.
To change the call volume:
1. During a call, press zVOLUME. To change volume without making a call, just lift the handset or
press ANSWER RELEASE first.
2. A slider appears. Adjusts this using the z-keys on its left (softer) and right (louder).
3. When finished, press zDONE.
Switching to Handsfree
You can switch between handsfree (speaker) and handset operation without interrupting the call.
To switch from the handset to speaker:
1. Press SPEAKER. You can now replace the handset without ending the call.
Muting Calls
Using mute you can stop the caller from hearing you though you can still hear them.
To switch mute on/off:
1. Press MUTE. The -symbol disappears from the display whilst a call is muted.
Software Release
Occasionally you may need to talk to someone for support about your phone or phone system. It may be
useful to tell that person what software your phone system uses.
To display the software release:
1. During a call, press PROGRAM, the phone displays the software installed on your system. To do
this without making a call, just press ANSWER RELEASE first.
2. Press SCROLL to return to the normal display.
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2030 2050 User Guide
Create a Conference Call
During a call, you can add callers to create a conference of up to 64 calls in total. This option is not
supported on all systems.
To start or add to a conference:
1. Press HOLD to hold your current call (or conference).
2. Call the new person that you want in the conference.
3. If answered, ask if they wish to join a conference; if "yes" press zCONFER, if "no" press HOLD.
4. If unanswered, press HOLD to retrieve to the first call.
To exit the conference:
1. Press ANSWER RELEASE or replace the handset.
To park all the conference parties:
1. Press zPARK (see Parking Calls (Park and Ride)). This option is not available to the extension
that created the conference.
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Answering Calls
Answering Normal Calls
When calls arrive, the display shows information about the call before you answer. It gives a repeated
double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call
type by a repeated single or double ring if on (see Switching the Ringer On/Off).
To answer the call:
1. Lift the handset or press ANSWER RELEASE.
Answering a Page Call
When someone pages your phone (see Making a Page Call) or a group to which it belongs (your phone
does not have to be in group), the system connects the page after giving a tone. You can hear the page
but they cannot hear you. The display shows PAGING and the pager's number. If you answer a page it
turns into a normal call.
To answer a page:
1. Press ANSWER/RELEASE and then pickup the handset or continue the call handsfree.
Answering a Message
Other extensions can leave their number on your phone. Your phone can store several messages. It
shows CALL FOR MESSAGE, the caller's number and the lamp comes on. The exceptions are:
•
If "Message From Voice Mail" appears, this indicates voice mail (see Voicemail).
•
If just text appears, it indicates that the IP Office SoftConsole operator has sent you a text
message. You can use the same control below to view and cancel text messages but not to call
back the sender.
To answer or cancel a message:
1. To view any other message, press zNEXT if shown.
2. To call the extension, press zCALL.
3. To clear the message, press zCANCEL.
4. At the last message, press zAGAIN to repeat the list.
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2030 2050 User Guide
Answering Other Extensions - Call Pickup
Your extension can store a pickup group number. If an extension in your pickup group rings, then the
zPICKUP option appears. You can also pickup calls using DSS (see Using DSS Keys) or Soft DSS keys
(see Using Soft DSS Keys).
To pick up any ringing phone:
1. This option is available via a short code, contact your System Administrator.
To pick up calls in your pickup group:
1. Press zPICKUP to show the longest ringing call.
2. To pick up the call shown, press SPEAKER.
3. To cancel the pickup display, press ANSWER RELEASE.
To set the phone's pickup group:
1. Press PROGRAM and then SCROLL. Press zPICKUP.
2. Enter the phone's passcode (see The Phone Passcode).
3. The display shows the current pickup group (if set).
4. Press zCANCEL and enter a new pickup group number.
5. Press zDONE and then PROGRAM to finish.
You can also use the system's short codes for call pick-up. These are:
•
*30 to answer a call ringing anywhere.
•
*31 to answer a call within your group.
•
*32*201# to answer the call for ringing a particular extension, in this example 201.
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Answering Calls
Answering a Call Waiting
If your phone has call waiting in use, then when someone else calls you during a call, the display will flip
between details of your current call and the waiting caller. Your phone's lamp will also flash and you will
hear a call waiting tone every six seconds.
To turn call waiting on use the code *15; to turn it off use *16.
To answer a call waiting:
1. Either end your current call and press ANSWER RELEASE or press zPARK to hold your current
call.
2. The waiting call rings your phone.
3. Press zPARK to switch between the current call and held call.
Displaying the Call History
A digit on the display, such as z9, indicates the number of calls with a recordable CLI that have rung
your phone (answered or unanswered). The phone can store details of the 32 most recent calls.
Pressing the display key next to the number allows you to see the caller's number plus the date and time
of the call. Press the numbered z key or SCROLL to move through the entries. For the displayed call
you can select zCALL or zDELETE.
To return to normal operation press ANSWER RELEASE.
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Transfer, Park & Hold Calls
Transferring Calls
You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for
too long, it may recall to your extension.
To transfer a call using hold:
1. Press HOLD to hold your current call.
2. Dial the extension to which you want to transfer the call.
•
Announced transfer:
Wait to be answered. If okay to transfer, press ANSWER RELEASE. If not okay to
transfer or unanswered, press HOLD.
•
Unannounced transfer:
Press ANSWER RELEASE immediately (even if you hear ringing or busy tone).
To transfer a call using dial ahead:
1. Dial the number of the other extension.
2. If the display shows FREE, press ANSWER RELEASE to transfer, otherwise press zCANCEL.
To transfer an external call using park:
1. Press zPARK to park the current call. The parked call is displayed as your extension number
followed by a zero, e.g. z2200. If you now parked another call it would display as your extension
number followed by a one, e.g. z2201 and so on.
2. Note the number displayed and at another extension dial *38*N# when N is the number displayed
for the parked call on your phone, e.g. *38*2200#.
Holding Calls
You can put a call on hold during which the caller will hear music on hold is installed on your system.
Note that a held call will re-ring at your extension after a short period (either the systems 15 second
default or your phone's ringer timeout setting, see Setting the Ringer Timeout).
To hold a call:
1. Press HOLD. Do not press ANSWER RELEASE as that will end the call.
2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and then press
HOLD to switch between the current and held call.
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2030 2050 User Guide
Parking Calls (Park and Ride)
You can retrieve parked calls at any other extension on the system. Your phone displays calls you
parked by a flashing z-symbol next to the line number. You can park several calls simultaneously.
To park an external call:
1. During the call, press zPARK. The parked call is displayed as your extension number followed
by a zero, e.g. z2200. If you now parked another call it would display as your extension number
followed by a one, e.g. z2201 and so on.
To unpark calls parked at your extension:
1. Press the display key next to the flashing z-symbol.
To unpark a call at another extension:
1. Note the number displayed and at another extension dial *38*N# when N is the number displayed
for the parked call on your phone, e.g. *38*2200#.
Dialling Ahead
On incoming calls you can display the status of another extension without interrupting your call.
To dial ahead during a call:
1. Dial the number that you want to check.
2. The extension's status appears on the right-hand display; FREE, BUSY or NU (Number
Unobtainable).
3. If the extension is free, see below for details of how to transfer your caller or make an enquiry
call.
4. Otherwise, press zCANCEL to return to the normal call display or (if your system has voicemail
installed) press zVMAIL to transfer the caller to the extension's mailbox.
If the extension displayed is free:
1. For an unannounced transfer, press ANSWER RELEASE.
2. To make an enquiry, press HOLD. This holds your current caller and rings the dial ahead
extension.
3. If unanswered, press HOLD to retrieve your first call.
4. If answered, either press ANSWER RELEASE to transfer your call or press HOLD again to
switch between calls.
You can set your phone to always automatically hold your current call and ring the dial ahead number if it
is free rather than display FREE.
To select show free or ring if free:
1. Press PROGRAM and then SCROLL. Press zCALLFREE.
2. Enter the phone's passcode (see The Phone Passcode).
3. To change the current setting, press zCHANGE.
4. Press zDONE and then press PROGRAM to finish.
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Diverting Calls
Setting Divert Numbers
You can set separate divert numbers for All (also called Forward Unconditional) and for On Busy/No
Answer. Note that divert on no answer does not work if you also have voicemail.
For divert all you can also create a set of 'targets'. This then allows you to set the number to which you
divert calls by selecting from a list of names.
To set a divert number:
1. Press PROGRAM and then DIVERT.
2. Enter your phone's passcode (see The Phone Passcode).
3. Select ALL, NO ANS or ON BUSY. If you want to set a divert all target see below.
4. The display shows the current diversion number (if set).
5. Press zCANCEL and then dial the new number.
•
You can use zSET or zCLEAR to switch use of the divert on or off.
6. Press zDONE and select another divert if required.
7. Press PROGRAM to finish.
To set divert all targets:
1. Press PROGRAM and then DIVERT.
2. Enter your phone's passcode (see The Phone Passcode).
3. Press SCROLL and select zTARGETS.
4. If you already have target numbers set the first is shown along with its associated name. Press
zNEXT to display the next target if set. Use zEDIT to alter the current displayed target.
5. If you want to create a new target, press SCROLL and select zNEW.
•
Enter the target name. To do this press the key with the required character. Press
zROTATE to change the character to the one required. Use the z key on the left of the
name to delete the last character. Use the z key on the right of the name to add spaces.
When you have completed the name press zDONE.
•
Enter the number for the target. Use zCANCEL to remove any existing number or
zRENAME if you need to change the name again. When both the name and number are
set as required press zDONE.
6. To finish, press SCROLL. Press DONE and then DONE again. Press PROGRAM.
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2030 2050 User Guide
Switching Divert All On/Off
When divert all is on, a z-appears above the DIVERT key. You also hear broken dial tone if you lift the
handset or press ANSWER RELEASE but you can still make calls.
When on, all your calls go to the Divert All number (if you have no divert all number set, users receive
busy instead).
If diverting to an internal extension, that extension can call you and transfer calls back. Switching
DIVERT on cancels group or no calls.
To switch divert all on/off: (no targets set)
1. Press DIVERT.
To switch divert all on: (targets set)
1. Press DIVERT. The list of targets is shown.
2. Press the z key next to the target to which you want to divert your calls.
To switch divert all off/change target: (targets set)
1. Press DIVERT. The list of targets is shown.
2. The flashing z key indicates the target in use. Press this to key to switch it off or select another
target to change the divert destination.
Switching No Calls On/Off
Pressing NO CALLS switches it on or off. When on, if you lift the handset or press ANSWER RELEASE
you will hear broken dial tone, but you can still make calls.
Any caller will hear a ringing tone and then be connected to your voicemail.
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Diverting Calls
Displaying an Absence Message
You can select an absence message to display on your phone. The absence message then also
displays on suitable display phones that call you even if they are then diverted to another extension or
voicemail.
To select an absence message:
1. Press PROGRAM and then zABSENT.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zCHANGE to select a message (or zCLEAR to cancel an existing message). For just
personal text, select CUSTOM. Then press zDONE.
4. PERSONAL TEXT? appears. To have no personal text, press zNONE. To add some text press
zEDIT.
•
To add personal text press the key with the letter or number you want to add and then
press zROTATE to go through the letters and numbers associated with that key.
•
Use the z and z keys at either end of the text you input to move left or right. When
completed press zDONE.
5. When complete, press zSET.
To clear an absence message:
1. Press PROGRAM and then zABSENT.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zCLEAR to cancel the existing message.
Follow Me
You can reroute your calls to another extension. Note that, if you do not answer calls at the temporary
extension, they are forwarded to your own voicemail or call forwarding number.
•
At the temporary extension, to re-route your calls to the extension:
Dial *12*N# (N being your own extension number).
•
At the temporary extension, to route calls back to your extension:
Dial *13*N# (N being your own extension number)
•
From your own extension to re-route calls to a temporary extension:
Dial *14*N# (N being the temporary extension number).
•
To cancel either feature from your own extension:
Dial *14*# to cancel either feature from your own extension.
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2030 2050 User Guide
Remote Forwarding
Forward allows you to remotely set your phone to divert.
To set a forward:
1. Press PROGRAM and then zFORWARD.
2. The display shows FORWARD FROM ?. Enter the phone from which to forward calls and press
zDONE.
3. Enter that phone's passcode (see The Phone Passcode).
4. The display shows FORWARD TO ? and the phone's current Divert All number (if set).
5. To change the forward, press zCANCEL and enter the new number for diverting all calls.
6. Press zDONE and then press PROGRAM to finish.
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DSS Keys
Setting Up a DSS Key
The 2030 and 2050 phones have eight DSS keys along their right-hand edge. Each of these keys can
store an extension number (or group number for paging). They then allow you to dial those numbers in a
single key press.
You can also use DSS keys to dial your personal speed dial numbers (see Using Speed Dials).
To set a DSS/BLF key directory number:
1. Press PROGRAM and then the DSS key to use.
2. Enter the phone's passcode (see The Phone Passcode).
3. The display shows the current stored number (if set).
4. Press zCANCEL and dial the number to store.
5. Select another DSS key and enter the required details
6. Press zDONE then PROGRAM to finish.
Using DSS Keys
Once setup, you can use the DSS key for the following actions. You can also use DSS keys to dial
personal speed dial numbers (see Storing Personal Speed Dials).
To make internal calls:
1. Press the DSS key storing the extension or group number.
To pickup calls:
1. Press the DSS key storing the ringing number (this will be giving a fast red flashing for an
extension or fast green flash for a group), the call details are shown.
2. Either press SPEAKER and then ANSWER RELEASE to answer the call or just ANSWER
RELEASE to cancel the pickup attempt.
To make a page call:
1. Press zPAGE and then the DSS key storing the extension or group number. See Making a Page
Call for more information.
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2030 2050 User Guide
BLF Status Lamps
The DSS keys on the 2050 incorporate dual-colour BLF lamps. These show the status of the number
stored under the DSS key.
•
•
Red BLF Lamp Signals: Calls to/from other extensions.
•
Fast Flash: Extension ringing.
•
Solid: Extension or line busy.
Green BLF Lamp Signals:
•
Fast Flash: Calls to a group.
DSS Key Label
Next to the DSS keys is a label. You can remove the label cover to write on the card below. You can also
remove the label cover under the handset using the same method (it has a single pin hole on the bottom
edge).
To remove the label cover:
1. Insert a fine but not sharp point (e.g. end of a paper-clip) into one pin hole. Squeeze the label to
the right.
2. Repeat with the other pin hole.
3. Lift the label cover clear and remove the card insert.
To replace the label cover:
1. Replace the card insert.
2. Slide the tabs on the right-hand edge of the label cover into their slots.
3. Bow the label cover to slip the tabs on the left-hand edge of the label cover into their slots.
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Manager-Secretary Working
Using Soft DSS Keys
The system supports a range of functions for users who work together, i.e. regularly call and transfer
calls between each other. This is called "Manager-Secretary working".
Soft DSS displays the name of another extension. The adjacent display key allows you to make calls to
that extension plus other features. The display key's z-symbol acts as a busy lamp to show the
extension's status.
Soft DSS has two modes. In half-line mode you can set 4 Soft DSS keys. In full-line mode you can only
set 2 keys but these can display more details and functions.
Soft DSS Key Display
In full-line mode, the display also shows when an extension is on DIVERT or NO CALLS. Note however
that this display is only updated when you call the extension.
•
Set to No Calls, no divert all set.
•
Set to No Calls, diverting to 204.
•
Set to Divert All, diverting to 204.
Making Calls
The z-symbol next to the Soft DSS extension name is solid when busy, flashes when ringing and not
shown if free.
To make a call using a Soft DSS key:
1. Press the display key next to the extension name. The Soft DSS usage setting of your phone and
the phone called determine what type of call occurs (see Using Soft DSS Keys).
2. If the extension is busy, the phone displays the same options as for normal calls (see Busy or
Unanswered).
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Manager-Secretary Setup
Planning Soft DSS Keys
When setting up Soft DSS keys you must decide:
•
How many Soft DSS keys do you want?
Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more
information.
•
What Soft DSS key features do you want to have?
You can use half-line mode to make calls only. You can use full-line mode to make calls, send
alerts, etc.
•
What type of calls do you want to make/receive?
When using Soft DSS keys to make a call, the usage setting of your phone and the phone called
determines the type of call. The possibilities are:
•
Standard Call:
The same as a normally dialled call.
•
Page Call:
The extension called hears a single tone and can then hear you (you cannot hear them).
•
Direct Call:
The extension called hears a single tone and then you can hear each other.
There are 4 usage settings (Normal, Auto Answer, Voice and Intercom). See Using Soft DSS Keys for
how the different usage settings interact.
Setting Up Soft DSS Keys
To clear the Soft DSS keys after setup, cancel all the set extensions (see Changing the Soft DSS
Extensions).
To setup Soft DSS keys:
1. Press PROGRAM, SCROLL and then zSOFT DSS.
2. Enter the phone's passcode (see The Phone Passcode).
3. The phone shows NO SOFT DSS KEYS. Press zCHANGE until the display mode required
appears, then press zDONE.
4. Enter the first extension number and then press zNEXT. If the right-hand display is blank, you
can enter another. If you have entered all the extensions, press zDONE.
5. Press zUSAGE. Press zCHANGE until the setting required appears, see Using Soft DSS Keys
for further information.
6. Press zDONE and then press PROGRAM to finish.
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Changing the Soft DSS Display Mode
The display mode sets how many Soft DSS keys you can have; 4 in half-line mode or 2 in full-line mode.
Note that if you change mode from half-line to full-line, you lose the last two extensions entered.
To set the Soft DSS key display mode:
1. Press PROGRAM and SCROLL. Press zSOFT DSS.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zMODE. The display shows the current mode.
4. To change mode, press zCHANGE.
5. Press zDONE. The display goes to extension entry.
6. Press PROGRAM to finish.
Changing the Soft DSS Extensions
The Soft DSS features only work correctly with extension numbers. Do not set lines or groups as Soft
DSS keys.
To set a Soft DSS key extension:
1. Press PROGRAM and SCROLL. Press zSOFT DSS.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zEXTNS. to display the first number set.
•
To cancel the number, press zCANCEL.
•
To display the next number, press zNEXT.
•
To enter a new number, press zNEXT until the top-right display goes blank, then enter
the number.
4. Press PROGRAM to finish.
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Manager-Secretary Setup
Changing the Soft DSS Usage
When using Soft DSS Keys to make a call, the usage setting of the two phones determines the type of
call that occurs. The phone's usage setting affects all of its Soft DSS keys. The system treats extensions
with no Soft DSS Keys as set to NORMAL CALL.
Extension A
Usage Setting
Call Type
(< B calls A/A calls B>)
Extension B
Usage Setting
Normal or Auto Answer
< Standard / Standard >
Normal or Auto
Answer
Normal
< Page / Standard >
Voice or Intercom
Auto Answer
< Direct / Standard >
Voice or Intercom
Voice
< Page / Page >
Voice
Voice
< Direct / Page >
Intercom
Intercom
< Direct / Direct >
Intercom
To set the Soft DSS key usage:
1. Press PROGRAM and SCROLL. Press zSOFT DSS.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zUSAGE. The display shows the current setting.
4. To change the current usage, press zCHANGE.
5. Press PROGRAM to finish.
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Ringer Controls
Changing the Ringer Volume
While altering the volume, the phone rings.
To change the ringer volume:
1. Press PROGRAM and then zRINGER.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zVOLUME. The display shows a slider. Adjust this using the z-keys on its left (softer) or
right (louder).
4. Press zDONE and then press PROGRAM twice to finish.
Changing the Ringer Sound
The ringer sound contains three tones. You can adjust the 'mix' of these to achieve your own distinctive
ring. While doing this the phone rings.
To change the ringer sound:
1. Press PROGRAM and then zRINGER.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zSOUND. The display shows a slider. Adjust this using the z-keys on its left and right.
4. To select another part of the sound to adjust, press zTONE. This changes the slider to a different
tone.
5. Press zDONE and then press PROGRAM twice to finish.
Switching the Ringer On/Off
You can switch the ringer on or off for internal and/or external calls. This does not affect the information
displayed.
For internal calls you can also select AUTO ANSWER to connect internal calls after giving just a single
ring.
To switch the internal or external ring on/off:
1. Press PROGRAM and then zRINGER.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zSCROLL and then press zEXTERNAL or zINTERNAL. The display shows the current
setting.
4. To change the ringer mode, press zCHANGE to select ON, OFF or AUTO ANSWER.
5. Press zDONE and then press PROGRAM twice to finish.
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Setting a Ringer Step
If a call rings unanswered, the phone can increase the volume on each ring until it reaches its maximum.
You can select several sizes of increase step.
To set the ringer volume step size:
1. Press PROGRAM and then zRINGER.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zSCROLL and then press zSTEPS. The display shows the current setting; LARGE
STEP, SMALL STEP or NO STEP (no increase).
4. To select another step size, press zCHANGE.
5. Press zDONE and then press PROGRAM twice to finish.
Setting the Ringer Timeout
The ringer timeout control several actions at your phone though chiefly how long a callback rings before
cancelling.
To set the ringer timeout:
1. Press PROGRAM and then zRINGER.
2. Enter the phone's passcode (see The Phone Passcode).
3. Press zTIMEOUT. The display shows the current setting. Note that 0 indicates that it is using the
systems setting (which in default is 15 seconds).
4. Press zCANCEL and enter the new timeout in seconds.
5. Press zDONE and then press PROGRAM twice to finish.
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Other Features
Group
Your phone can be included in a group of phones. When 'in group', you receive calls made to the group
number.
The group's type sets the order in which members ring. The types are:
•
Group
All free members of the group ring at the same time
•
Hunt
Calls go to the first free member of the group starting from the first member.
•
Rotary
Calls go to the next free member of the group in sequence from the previous member rung.
•
Idle
New calls go to the member who has been free longest.
When in a group where each member rings in turn, your phone rings for the time set by its ringer timeout
(see Setting the Ringer Timeout). Going into group switches divert all or no calls off.
To join/leave group:
1. Pressing the GROUP key takes your phone in or out of group.
2. When 'in group' (shown by a z-symbol above the GROUP key) you can receive calls made to the
group.
Hot Desking
In some situations a phone may be shared by more than one person, with each person having a different
extension number. This is called "hot desking".
To log on:
1. If the phone is displaying NOT LOGGED ON, press either zLOG ON and enter your number or
zINDeX and select your name.
•
If the phone is displaying LOG OFF, press that key first and then perform step 1 as
above.
2. Enter your passcode.
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Phone Settings
The Phone Passcode
If the phone displays ENTER PASSCODE, it expects you to dial its four-digit passcode. The default
passcode is 0000.
Wrong passcode entry can result in the phone becoming barred. Barred phones cannot access features
requiring passcode entry. They can still make internal and emergency calls.
To enter the phone's passcode:
1. Dial the 4-digit passcode. If you make a mistake, press zCANCEL and restart entry.
2. If you enter the wrong number, the phone displays REENTER. Enter the passcode again or press
PROGRAM to end programming.
3. If you enter the wrong passcode 5 times, the phone displays THIS TERMINAL IS BARRED. To
unbar your phone use the change passcode process below to set a new passcode.
To change the phone's passcode:
1. Press PROGRAM and then SCROLL twice. Press zPASS.
2. Enter the current passcode.
3. The display shows ENTER NEW CODE. Enter the new passcode (all passcodes must be four
digits).
•
To restart after a mistake, press zCANCEL.
Displaying Phone Details
You can view the details of the phone's type, number and directory name on the display.
To display the phone's details:
1. Press PROGRAM and then press SPEAKER.
2. The display shows the phone's type, number and on the bottom line the phone user's Full Name.
This name is used within the INDeX directory function and various IP Office applications. It is not
change the name shown when making and receiving calls.
3. To change the name press zEDIT.
•
Enter the current passcode.
•
Use the z key on the left of the name to delete the last character.
•
Use the z key on the right of the name to add spaces.
•
To add a character press the matching key on the telephone keypad and the press
zROTATE to change the character to the one required.
•
When you have completed the name press zDONE. Use zREFORMAT to select all
upper-case or mixed case letters. Press zDONE.
4. Press PROGRAM to return to normal use.
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Language Controls
The system allows you to select which language to use for the phone's display.
To change the phone's display language:
1. Press PROGRAM and then SCROLL twice.
2. Press zLANGUAGE.
3. Press zCHANGE to select the language required or your system's DEFAULT language.
4. Then press zDONE and then press PROGRAM to finish.
Do Not Disturb
You may choose to receive no calls at all or only those from particular callers on your exceptions list.
Callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail.
•
To switch Do Not Disturb on:
Dial *08, wait until you hear two beeps and then press ANSWER RELEASE.
•
To switch Do Not Disturb off:
Dial *09, wait until you hear two beeps and then press ANSWER RELEASE.
•
To add a number to the exception list:
Dial *10*N#, wait until you hear two beeps and then press ANSWER RELEASE.
•
To delete a number from the exception list:
Dial *11*N#, wait until you hear two beeps and then press ANSWER RELEASE.
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Voicemail
Voicemail & Visual Voice
The 2050 and 2030 telephones display a zVOICE option if your system has an IP Office voicemail
installed
•
Voicemail Pro or Voicemail Lite:
IP Office supports two voicemail systems. If, when you press zVOICE, you see zLISTEN and
zMESSAGE only, you are on Voicemail Lite.
•
Note:
The zVOICE option is not displayed when off-hook. To use zVOICE, press, zVOICE and select
the required option before picking up the handset.
Listening to Messages
This section describes accessing your voicemail from your own extension. Contact your System
Administrator for details if you want to access your mailbox from other locations.
•
Automatic Message Deletion Each message is automatically deleted 24 hours after
being played unless you set it to as 'saved' via your mailbox.
2. Press zVOICE. If you are also a member of any hunt group that has messages, the group name
is shown.
3. To check your own messages, press zLISTEN. To check hunt group messages press the display
key next to the group name.
•
Voicemail Lite:
You will hear a prompt about the messages in your mailbox and if you have any new
messages they will start playing. Press 8 for help about the controls you can use, see
Voicemail Lite Controls.
•
Voicemail Pro:
You will see a display of the new, old and saved messages in your mailbox. Press the
display key adjacent to a category to play messages in that category. Whist playing
messages you can access a number of displayed options (you will need to press
SCROLL to see some options):
•
zPREVIOUS/zNEXT - Select the message that plays.
•
zREWIND/zFFWD - Move within a message.
•
zDELETE - Delete the current message.
•
zSAVE - Change the current message's category to 'saved'.
•
zCOPY - Copy the message to another mailbox or mailboxes. You can pre-record
an introduction to add to the message. If selecting more than one target mailbox,
separate the entries with a #.
•
zWHEN?/zFROM? - Display when the message when recorded and (if available)
who it was from. These two controls toggle.
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Leaving a Message
You can use voicemail to leave a message directly in a mailbox.
1. Press zVOICE and then zMESSAGE.
2. Dial the extension or group required and press zMESSAGE again.
•
Voicemail Lite:
You should hear ringing and then the greeting message of the extension or groups
mailbox. When you hear the tone, start speaking and then either replace your handset or
press ANSWER RELEASE.
•
Voicemail Pro:
To start recording your message press zRECORD and when finished press zSTOP.
After recording your message you have several options:
•
zRECORD - Re-record your message.
•
zLISTEN - Listen to the message you just recorded.
•
zSUBMIT - Submit (send) the message to the target mailbox(es).
•
zOTHERS - Add other mailboxes to which you want the message copied when
you press zSUBMIT. Separate each entry with a #.
Changing Your Greeting
You can record your own mailbox greeting to replace the default greeting. If the System Administrator
has set up a voicemail reception number for you, remember to tell callers that they can press 0 to call
that number if they don't want to leave a message.
Voicemail Lite:
1. Press zVOICE and then zLISTEN.
2. Press 3 and follow the prompts for changing your greeting.
Voicemail Pro:
1. Press zVOICE and then zGREETING.
2. Use zLISTEN to hear your current greeting.
3. Press zRECORD to start recording and zSTOP when finished.
4. When happy with the new greeting, press zSUBMIT.
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Voicemail
Changing Your Mailbox PIN Code
When accessing voicemail from your own extension you do not normally need to enter your mailbox
code. (Your System Administrator can arrange it if required, for example, if your extension is in a public
area.)
If your System Administrator has setup methods for you to access your mailbox from other locations then
you may need to enter your access code to access your mailbox.
Voicemail Lite:
1. Press zVOICE and then zLISTEN.
2. Press *04 and follow the prompts for changing your greeting.
Voicemail Pro:
1. Press zVOICE and then zPASSWORD.
2. Enter your current access code and press zNEXT.
3. Enter the new code and press zDONE. The display will confirm if the change was accepted.
Voicemail Email Alerts
If your system supports Voicemail Email (consult your System Administrator) and you have been
configured as a user of the service, your phone allows you to control how the service works.
1. Press zVOICE, then SCROLL and then zEMAIL.
2. Enter your current access code.
3. Your current voicemail email alert mode is shown. Select either zCHANGE or zDONE. The
modes are:
•
ALERT: An email alert is sent when you have a new voicemail.
•
OFF: No email alert are sent.
•
COPY: An email alert is sent with a copy of the voicemail attached.
•
FWD: An email alert is sent with a copy of the voicemail attached. The original voicemail
is deleted from your voicemail mailbox.
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Voicemail Controls
As well as displayed controls, you can use a number of control available to all IP Office voicemail users.
These are:
•
To switch voicemail on, dial *18. To switch it off, dial *19.
•
To switch voicemail ringback on, dial *48. To switch it off, dial *49. Voicemail ringback calls your
extension after you use it if you have any new messages.
•
To access your mailbox from your extension, dial *17.
Voicemail Lite Controls
Within Voicemail Lite you can press 8 at any time to listen to the Help Menu. Note: Email must be setup
by your System Administrator for the functions to be accessible.
1 - Play old messages.
2 - Play saved messages.
3 - Edit your greeting.
4 - Delete the message you are currently listening to.
5 - Save the message you are currently listening to.
6 - Forwarding options.
7 - Repeat the last Message.
8 - Help.
9 - Skip the message.
** - Call back the sender (while listening to the message internally only).
*01 - Direct all messages to email.
*02 - Send email notification.
*03 - Turn off email functions.
*04 - Change your access code.
Additional features (not announced)
# - Rewind message.
* - Forward message.
0 - Pause message or call voicemail reception (if setup).
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Index
4
4-digit passcode 39
A
A/A 33
Abbreviated dialling
7
Absence Message
Displaying 25
Absence Message
25
ABSENT 25
ACCOUNT 6, 9
Account code 6, 9
Account code during
9
Account codes
Forced 9
Voluntary 9
Account codes 9
Add
Voluntary
Account Codes 9
Add 9, 14, 23, 25,
39, 40, 41, 42
Adding Voluntary
Account Codes 9
ALERT 43
All
numbers 23
All 1, 6, 14, 23, 24,
31, 33, 37, 39, 40, 44
And/or 35
Answer
ANSWER
RELEASE 27
CALL WAITING
17
Message 15
Messages 15
Normal calls 15
Page 15
Page Call 15
Answer 1, 3, 5, 6, 11,
14, 15, 16, 17, 19,
20, 23, 25, 27
Answer a Message
15
Answer Calls Using
DSS/BLF Key 3
Answer Calls Using
3
ANSWER RELEASE
answer 27
transfer 19, 20
ANSWER RELEASE
1, 5, 6, 13, 15, 16,
17, 19, 20, 24, 27,
40, 42
ANSWER RELEASE
key
Pressing 1
ANSWER RELEASE
key 1
Answering a Call
Waiting 17
Answering a
Message 15
Answering a Page
Call 15
Answering Normal
Calls 15
Answering Other
Extensions 16
Answering Other
Extensions - Call
Pickup 16
Arrange
Callback 11
Arrange 11, 43
Arrange a Callback
11
Auto answer 31, 33,
35
Auto Answer (Soft
DSS) 33
Automatic Message
Deletion Each 41
Avaya INDeX 3
B
Barred phone 39
BLF 1, 28
BLF Lamp Signals
28
BLF Lamps 28
BLF Status Lamps
28
Broadcast 5
Broken Dial Tone 2,
5, 24
BUSY 20
Busy Not Available
Reasons 3
Busy or Unanswered
5, 29
Busy transfer 19
C
CALL
Forward 26
Hold 19
Make internal 5
Park 20
Pickup 16
Transfer 19
Unpark 20
Using Soft DSS
29
Volume 13
CALL 5, 13, 15, 16,
19, 20, 26, 29, 33
Call barring 5, 6, 7
CALL FOR
MESSAGE 15
2030 & 2050 Telephone User Guide
IP Office
Call forwarding
number 25
Call History
Displaying 17
Call History 3, 17
Call Pickup 16
Call ringing 16
Call Type 15, 33
Call Volume
Changing 13
Call Volume 13
CALL WAITING
Answer 17
CALL WAITING 2,
17
Call waiting on use
17
Call/Transfer
Hold 3
Call/Transfer 3
CALLBACK
Arrange 11
Arranges 11
cancel 11
Ring timeout 36
CALLBACK 11, 36
Called determines 31
Called hears 31
CALLFREE 20
Calls
dial ahead during
20
Holding 19
Incoming 2
Making 2, 6, 29
Muting 13
Parking 20
Calls 1, 2, 3, 5, 6, 7,
9, 11, 13, 14, 15, 16,
17, 19, 20, 23, 24,
25, 26, 27, 28, 29,
31, 33, 35, 36, 37,
39, 40, 42, 44
Calls arrive 15
Calls B 33
Calls back 15, 25, 44
Calls to/from 28
CAMP ON
Answer 17
CAMP ON 17
CAMP_ON 11
CANCEL
Callback 11
Message 15
CANCEL 11, 15
Change
Call Volume 13
Passcode 39
Press ROTATE
23
Ringer Sound 35
Ringer Volume 35
ROTATE 39
Soft DSS Display
Mode 32
Soft DSS Usage
33
Change 1, 3, 13, 20,
23, 24, 26, 32, 33,
35, 39, 40, 41, 42,
43, 44
Changes during 1
Changes during calls
1
Changing the Call
Volume 13
Changing the Ringer
Sound 35
Changing the Ringer
Volume 35
Changing the Soft
DSS Display Mode
32
Changing the Soft
DSS Extensions 32
Changing the Soft
DSS Usage 33
Changing Your
Greeting 42
Changing Your
Mailbox PIN Code 43
Classic 6
Classic Mode 6
Clear
Soft DSS 31
Clear 15, 25, 28, 31
CLI 17
CONFER 14
Conference 14
Conference Call
Create 14
Conference Call 14
COPY
message 41
COPY 41, 43
Create
Conference Call
14
Create 14, 23
Create a Conference
Call 14
CUSTOM 25
Customisation 1
D
DEFAULT language
40
Delete 5, 9, 23, 39,
40, 41, 43, 44
Desking 37
Dial *10*N 40
Dial *11*N 40
Dial *12*N 25
Dial *13*N 25
Page 43
40DHB0002UKAG Issue 7c (17th May 2004)
2030 2050 User Guide
Dial *14*N 25
Dial ahead 19, 20
Dial ahead during
call 20
Dial ahead during 20
Dial Name 6
Dial Name Mode 6
DIALLED 5
Dialled call 31
Dialling
527 6
Dialling 1, 5, 6, 31
Dialling Ahead 20
Direct 31, 33, 44
Direct / Direct 33
Direct / Page 33
Direct / Standard 33
Direct Call 31
Directory 5, 6, 7, 27,
39
Display
Absence
Message 25
Call History 17
Language 40
Name 39
Number 39
Press CYCLE 6
Press NEXT 23
Press SCROLL 1
Soft DSS 29
Soft DSS mode
32
Software release
13
Display 1, 3, 5, 6, 7,
9, 11, 13, 15, 16, 17,
19, 20, 23, 25, 26,
27, 29, 31, 32, 33,
35, 36, 37, 39, 40,
41, 43, 44
Display FREE 20
Display shows 5, 7,
16, 23, 27, 32, 33,
35, 36, 39
Displaying an
Absence Message
25
Displaying LOG OFF
37
Displaying NOT
LOGGED ON 37
Displaying Phone
Details 39
Displaying the Call
History 17
Displays ENTER
PASSCODE 39
Displays NUMBER
BUSY 11
Displays PAGING 5
Displays REENTER
9, 39
Displays REENTER
ACCOUNT 9
Displays RE-ENTER
ACCOUNT 9
Displays THIS
TERMINAL IS
BARRED 39
DIVERT
Divert all on/off 24
No answer time
36
Remote set 26
Set 3
Set numbers 23
DIVERT 3, 23, 24,
26, 29, 36
Divert All
Set 29
Divert All 23, 24, 26,
29, 37
Divert Numbers
Setting 23
Divert Numbers 23
Diverting
204 29
Diverting 29
Diverting Calls 2
Do Not Disturb 40
DONE 23
Double Flash
Repeating 2
Double Flash 2, 15
DSS 1, 3, 5, 7, 16,
27, 28, 29, 31, 32, 33
DSS Extensions 32
DSS Key Label 28
DSS key storing 27
DSS Keys
BLF Lamps 28
make 33
Setting Up 27
Setup 27
DSS Keys 1, 3, 5, 7,
27, 28, 29, 31, 32, 33
DSS/BLF Key
Answer Calls
Using 3
set 27
DSS/BLF Key 3, 27
DT 3
Dual-colour 28
Dual-colour BLF
lamps 28
E
Email 43, 44
Enquiry call 19, 20
Enter 6, 7, 9, 16, 20,
23, 25, 26, 27, 31,
32, 33, 35, 36, 37,
39, 43
ENTER ACCOUNT
7, 9
ENTER NEW CODE
39
2030 & 2050 Telephone User Guide
IP Office
Enter Passcode 39
Exclusive hold 19
Extension B 33
Extension number 5,
11, 19, 20, 25, 27,
31, 37, 39
EXTERNAL
Ring on/off 35
EXTERNAL 35
External Calls
Making 6
External Calls 2, 6,
9, 19, 20
EXTNS 32
F
Fast Flash 28
Fast Flashing Lamp
2
Flashing 20, 24
Follow Me 25, 26
Forced
Account 9
Forced 9
FORWARD 26
FORWARD FROM
26
FORWARD TO 26
Forward
Unconditional 23
FREE 19, 20
Full Name 39
FWD 43
G
General Differences
3
Group
Page 5
Ringing timeout
36
Group 5, 15, 24, 27,
28, 32, 36, 37, 41
Group number 27,
37
Group starting 37
Groups 3, 5, 16, 27,
37, 42
Groups containing
20 5
H
Handsfree
Switching 13
Handsfree 1, 5, 6,
13, 15
Help 41, 44
Help Menu 44
HOLD
Call/Transfer 3
Common hold 20
HOLD 3, 14, 19, 20
Holding
Calls 19
Holding 19
Holding Calls 19
Hot Desking 37
I
If ENTER ACCOUNT
or NO ACCOUNT
Appears 9
Incoming
Calls 2
Incoming 2
INDeX 3, 6, 39
INDeX Media
Gateway 3
INDeX Users 3
Intercom 31, 33
Intercom (Soft DSS)
33
INTERNAL
Make call 5
Ring on/off 35
INTERNAL 5, 35
Internal Calls
Making 5
Internal Calls 2, 5, 6
Introduction
2030 1
Introduction 1, 41
Introduction to the
2030 and 2050
Phones 1
IP Office
select 7
IP Office 1, 3, 6, 7,
15, 39, 41, 44
IP Office Digital
Terminals 3
IP Office Directory 6,
7
IP Office Directory
Entries 7
IP Office
SoftConsole 15
IP Office voicemail
41, 44
J
Join/leave group 37
K
Key label 28
L
LABSENT 25
Lamp 1, 2, 11, 15,
28, 29
Lamp On 2
Language
Dutch 40
English 40
French 40
Swedish 40
Language 3, 40
Language Controls
40
LARGE STEP 36
Leave a Message 5,
11, 42
Page 44
40DHB0002UKAG Issue 7c (17th May 2004)
Index
Leave message 11
Leaving
Message 5, 11,
42
Leaving 5, 11, 42
Leaving a Message
11, 42
Letter keys 6
List
System
Administrator 7
List 3, 7, 9, 15, 23,
24, 40
Listen
Messages 41
Listen 41, 42, 44
Listening to
Messages 41
LOG ON 3
Log on/off 37
M
Make
Calls 2, 6, 29
DSS Keys 33
External Calls 6
Internal Calls 5
Page Call 3, 5, 27
Make 2, 3, 5, 6, 9,
11, 13, 19, 20, 24,
27, 29, 31, 33, 39
Make call
Internal 5
Soft DSS 29
Make call 5, 29
Make/receive
want 31
Make/receive 31
Making a Page Call
3, 5, 27
Making Calls 29
Making Calls from
the INDeX Directory
6
Making External
Calls 6
Making Internal Calls
5
Manager-Secretary
29
Manager-Secretary
Working 29
Matching 6
MESSAGE
Answer 15
Leave 5, 11, 42
Leaving 42
MESSAGE 5, 11, 15,
42, 44
Message From Voice
Mail 15
Messages
Copy 41
leave 5, 11, 42
Leaving 42
Listening 41
Messages 2, 5, 11,
15, 25, 41, 42, 44
Microphone On/Off
13
Missed Call
Return 3
Missed Call 3
MODE 32
Move
SCROLL 17
Move 6, 17, 25, 41
MUTE 13
Muting
Calls 13
Muting 13
Muting Calls 13
N
Name 6, 7, 23, 29,
37, 39, 41
Name Mode 6
Name/number 6
Names beginning 6
Names starting 6
NEXT 15
NO
Switching 24
NO 6, 9, 23, 24, 29,
31, 36
NO ACCOUNT 6, 9
NO ACCOUNT
Appears 9
NO ACCOUNT
CODE 6
NO ANS 23
NO CALLS
Absence
messages 25
Set 29
NO CALLS 24, 25,
29
No Calls On/Off
Switching 24
No Calls On/Off 24
NO MATCH 6
NO STEP 36
NORMAL
set 33
NORMAL 33
Normal call (Soft
DSS) 33
Normal, Auto
Answer, Voice 31
Not logged on 37
Notes
Notes 3
Notes 3, 5, 6, 7, 11,
19, 20, 23, 25, 29,
32, 36, 41, 44
Notes on Making
Calls 5
NU 20
NUMBER BUSY 11
2030 & 2050 Telephone User Guide
IP Office
Number
Unobtainable 20
Numbered l key 17
Numbers
All 23
pressing SCROLL
reveals 11
redial 3
Numbers 2, 3, 5, 6,
7, 11, 15, 16, 17, 19,
20, 23, 24, 25, 26,
27, 28, 32, 37, 39,
40, 41, 42, 44
Numbers dialled 5
O
OFF 35, 43
Off/change 24
ON 23, 35, 37
ON BUSY 23
On Busy/No Answer
23
On/off 2, 13, 24, 35
On-Hook Dialling
Speaker &
Answer Release
1
On-Hook Dialling 1
Options If Busy or
Unanswered 11
P
PAGE
Answer 15
Make 5
PAGE 5, 15
Page / Page 33
Page / Standard 33
Page Call
Answering 15
Make 3, 5, 27
Page Call 2, 3, 5, 15,
27, 31
PAGING 15
PARK
Conference 14
PARK 14, 19, 20
Parking
Calls 20
Parking 20
Parking Calls (Park
and Ride) 20
PASS 39
Passcode
Phone 39
Passcode 6, 37, 39
Passcodes 39
Personal speed dials
Storing 7
Personal speed dials
7, 27
PERSONAL TEXT
25
Persuasive ringing
36
Phone becoming 39
Phone Details 39
Phone lamp 2, 17
Phone passcode 7,
16, 20, 23, 25, 26,
27, 31, 32, 33, 35,
36, 39
Phone rings 37
Phones 1, 2, 3, 5, 6,
7, 9, 11, 13, 15, 16,
17, 19, 20, 23, 25,
26, 27, 29, 31, 32,
33, 35, 36, 37, 39,
40, 43
Phones determines
33
PICKUP 16
Pickup group 16
Planning
Soft DSS Keys 31
Planning 31
Planning Soft DSS
Keys 31
PROGRAM 7, 13,
16, 20, 26, 27, 31,
35, 36, 39, 40
R
Recognise 9
Recognised 9
REDIAL
number 3
Press lCALL 3
REDIAL 3, 5
Redialling External
Numbers 5
Release (software)
13
Remote forward 26
Remote Forwarding
26
Repeated Double
Ring 2
Repeated Single
Ring 2
Repeating
Double Flash 2
Single Flash 2
Repeating 2
Re-record 42
Return
Missed Call 3
Return 3, 13, 17, 20,
39
Ride 20
RING IF FREE 20
Ring inward transfer
19
Ringback 11, 44
RINGER
AUTO ANSWER
35
On/off 35
Sound 35
STEP size 36
Page 45
40DHB0002UKAG Issue 7c (17th May 2004)
2030 2050 User Guide
TIMEOUT 36
VOLUME 35
RINGER 2, 35, 36
Ringer Controls 2
Ringer On/Off
Switching 35
Ringer On/Off 35
Ringer Sound
Changing 35
Ringer Sound 35
Ringer Step
Setting 36
Ringer Step 36
Ringer Timeout
Setting 36
Ringer Timeout 11,
19, 36, 37
Ringer Volume
Changing 35
Ringer Volume 2, 35,
36
Ringing 2
S
Scroll
move 17
pressing 11
Scroll 1, 5, 11, 16,
17, 20, 23, 31, 32,
33, 39, 40, 41, 43
SCROLL Key
press 1
Using 1
SCROLL Key 1
Send email 44
Send Supervisor
Message 3
Set
Divert 3
Divert All 29
Divert Numbers
23
DSS/BLF key 27
No Calls 29
NORMAL 33
Ringer Step 36
Ringer Timeout
36
Soft 32, 33
Up Soft DSS
Keys 31
Set 3, 6, 7, 11, 16,
19, 20, 23, 24, 26,
27, 29, 31, 32, 33,
35, 36, 37, 39, 41, 42
Set lines 32
Set Pickup Number 3
Setting a Ringer
Step 36
Setting Divert
Numbers 23
Setting the Ringer
Timeout 36
Setting Up
DSS Key 27
Setting Up 27, 31, 42
Setting Up a DSS
Key 27
Setting Up Soft DSS
Keys 31
Short Code Speed
Dials 7
SHOW FREE 20
Shows
2050 1
Shows 1, 2, 5, 6, 7,
11, 15, 16, 19, 20,
23, 26, 27, 28, 29,
31, 32, 33, 35, 36, 39
Single Flash
Repeating 2
Single Flash 2, 15
SMALL STEP 36
Soft
set 32, 33
Soft 3, 16, 29, 31,
32, 33
SOFT DSS
clear 31
Display 29
Display mode 32
Extensions 32
Make call 29
Set usage 33
SOFT DSS 16, 29,
31, 32, 33
Soft DSS Display
Mode
Changing 32
Soft DSS Display
Mode 32
Soft DSS Extensions
29, 32
Soft DSS Key
Display 29, 32
Soft DSS Keys
Planning 31
Soft DSS Keys 29,
31, 32, 33
Soft DSS Usage
Changing 33
Soft DSS Usage 29,
33
Soft Key Usage 3
2030 & 2050 Telephone User Guide
IP Office
Software Release 13
SOUND 35
Speaker 1, 2, 3, 13,
16, 27, 39
SPEED DIAL 6, 7
Speed Dials 7
Splash calls 35
Standard / Standard
33
Standard Call 31
STEPS 36
Storing
Personal Speed
Dials 7
Storing 7
Storing Personal
Speed Dials 7
Submit 42
Switching
Handsfree 13
No 24
No Calls On/Off
24
Ringer On/Off 35
Switching 13, 24, 35
Switching Divert All
On/Off 24
Switching No Calls
On/Off 24
Switching the Ringer
On/Off 35
Switching to
Handsfree 13
System
Administrator
list 7
System
Administrator 1, 6, 7,
9, 16, 41, 42, 43, 44
System speed dials
7
T
The Phone Lamp 2
The Phone
Passcode 39
This Terminal is
Barred 39
TIMEOUT 19, 36, 37
Tones 2, 3, 5, 15, 17,
19, 24, 31, 35, 40, 42
Tones & Ringing 2
Transfer
ANSWER
RELEASE 19, 20
press lVMAIL 20
Transfer 19, 20, 24,
29
Transfer calls 19
Transferring Calls 19
Turn 5, 15, 17, 37,
44
U
Unpark 20
Unpark calls 20
Up Soft DSS Keys
Setting 31
Up Soft DSS Keys
31
USAGE 33
Usage Setting 33
Use 1, 2, 3, 5, 6, 7,
11, 13, 15, 16, 17,
23, 24, 25, 27, 31,
39, 40, 41, 42, 44
Using
SCROLL Key 1
Using 1, 3, 5, 6, 7,
13, 16, 19, 27, 28,
29, 31, 33, 35, 36
Using DSS Keys 27
Using Soft DSS Keys
29
Using Speed Dials 7
Using the SCROLL
Key 1
V
Version 13
VMAIL 11
Voice call (Soft DSS)
33
Voicemail 15, 20, 23,
24, 25, 40, 41, 42,
43, 44
Voicemail & Visual
Voice 41
Voicemail Controls
44
Voicemail Email 43
Voicemail Email
Alerts 43
Voicemail Help 44
Voicemail Lite 41,
42, 43, 44
Voicemail Lite
Controls 44
Voicemail Pro 41,
42, 43
VOLUME
Call 13
Ringer 35
Ringer step 36
VOLUME 13, 35, 36
Page 46
40DHB0002UKAG Issue 7c (17th May 2004)
Index
Performance figures and data quoted in this document are typical, and must be specifically
confirmed in writing by Avaya before they become applicable to any particular order or contract.
The company reserves the right to make alterations or amendments to the detailed
specifications at its discretion. The publication of information in this document does not imply
freedom from patent or other protective rights of Avaya or others.
Intellectual property related to this product (including trademarks) and registered to Lucent
Technologies have been transferred or licensed to Avaya.
All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively,
of Avaya Inc. All other trademarks are the property of their respective owners.
This document contains proprietary information of Avaya and is not to be disclosed or used
except in accordance with applicable agreements.
Any comments or suggestions regarding this document should be sent to
"wgctechpubs@avaya.com".
© 2004 Avaya Inc. All rights reserved.
Avaya
Sterling Court
15 - 21 Mundells
Welwyn Garden City
Hertfordshire
AL7 1LZ
England
Tel: +44 (0) 1707 392200
Fax: +44 (0) 1707 376933
Web: http://www.avaya.com
2030 & 2050 Telephone User Guide
IP Office
Page 47
40DHB0002UKAG Issue 7c (17th May 2004)
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